Saint Gervais Hotel & Spa - Handwritten Collection 4 stars

Customer review rating (ALL Rating) 4.6/5 1,006 reviews

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680 Rue du Mont Lachat, 74170 SAINT GERVAIS LES BAINS, France

Description

Hotel extras

  • Restaurant Avanti: Italian cuisine, terrace, bar lounge Le Marie Paradis.

  • Spa, massage, treatments, tea lounge, pools, sauna, jacuzzi; reserv. reqd

  • Free access: Mont-Blanc Tramway for bookings of min. 2 nights, 1 ticket/rm

  • 10% discount at the Thermes de Saint-Gervais Mont-Blanc

  • 5 seminar rooms filled with natural light, with private entrances

Our accommodation(s)

Hotel location

Saint Gervais Hotel & Spa - Handwritten Collection

680 Rue du Mont Lachat
74170 SAINT GERVAIS LES BAINS
France

GPS:45.897178562824124, 6.7099903146589375

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

AVANTI

Pasta and parmesan, artisanal pizzas, antipasti to share, vegan options... Discover the warmth of the Mediterranean in this restaurant in Saint-Gervais, ideal for your festive events and cocktail dinners.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,006 reviews

Customer review rating 3.5/5

Stuart T. Couples - Confirmed reviews ALL

While most things were really good it was regrettable thst tge hot tub was cold for 2/3 of our stay as we were really looking forward to it. The restaurant on the two evenings we were there was very poorly run. The food when it finally came was good but the service and organisation was terrible. On 1 January we had to wait an hour between starters and our pizzas which was unacceptable.

Dear Guest, Thank you for taking the time to tell us about your experience at the Saint Gervais Hotel & Spa - Handwritten Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Handwritten Collection, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.5/5

Ivano C. Couples - Confirmed reviews ALL

Dear Management and ALL Accor Customer Care, I am writing to formally express my deep dissatisfaction with the experience I had during my recent stay at your property. As a Diamond member, I expect a high standard of service and hospitality, which was unfortunately not met on multiple levels. Upon arrival at approximately 1:00 PM, I was informed by the receptionist—who appeared visibly irritated—that check-in was only available at 4:00 PM. When I mentioned my Diamond status, I was told that the room originally assigned to me was unavailable due to a late check-out. Eventually, I was offered a “similar” room at 2:00 PM. This is not the level of recognition or flexibility expected for a loyal guest at this tier. The assigned room was disappointing. While the view was acceptable, the bathroom lacked essential amenities, the shower gel holder was empty, and one fixture was broken. Considering the premium price paid for a Suite, this is unacceptable. Additional issues included: Breakfast: Extremely poor quality, far below the standard of a 4- or 5-star property. Parking: €15 in front of the hotel, while €20 for direct access under the hotel—this should have been clearly communicated. Bar Service: Only available on weekends. Welcome Drink: Served in the restaurant, which does not reflect the expected Diamond experience. The most concerning aspect was the lack of courtesy and professionalism at reception. I strongly urge your management and ALL Accor to prioritize staff training in customer service and hospitality standards. As a Diamond member, I expect clarity, respect, and a proper welcome. If these issues are not addressed promptly, I will have to reconsider my loyalty to the ALL Accor program. I look forward to your immediate response and a resolution to this matter. Sincerely,

Customer review rating 5.0/5

Christophe T. Couples - Confirmed reviews ALL

the room was comfortable and the staff very friendly. The spa access is nice, clean and relaxing. Massages and facials were relaxing and professional.

Customer review rating 2.5/5

Gianluca C. Business - Confirmed reviews ALL

THE EXPERIENCE WAS GOOD BUT MY ROOM NO WAS CLEANED EVERY DAY , THE RECEPTIONIST ARE NOT FRIENDLY AND THEY TRY TO STILL MY MONEY I DONT KNOW WHY THE RESTAURANT WAS REALLY GOOD

Customer review rating 4.0/5

Gerard D. Couples - Confirmed reviews ALL

hotel confortable

Other web-users rate our hotel

  • 338 reviews 9.2/10 Location
  • 604 reviews 8.2/10 Room
  • 652 reviews 8.3/10 Service
  • 303 reviews 6.1/10 Wellness Area
  • 301 reviews 8.3/10 Comfort
  • 268 reviews 8.7/10 Breakfast
  • 224 reviews 9.5/10 Vibe
  • 178 reviews 7.4/10 Cleanliness

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All our hotels in Saint Gervais les Bains

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.