Dear Sir or Madam, Thank you for taking the time to share your detailed feedback following your stay at Saint Gervais Hotel & Spa. We are pleased to hear that you appreciated our location, the cleanliness of the hotel, and the facilities available. However, we sincerely apologize for the inconvenience caused at check-in and, in particular, for the discomfort you experienced with the mattress. We understand that a comfortable and supportive bed is essential for a good night's rest, especially when specific requirements need to be taken into consideration. We are glad that an alternative solution could be arranged during your stay, but we regret that the initial bedding did not meet your needs. Your comments are valuable to us and will be shared with our team as we continue to improve the comfort and quality of our guests' experience. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Warm regards, Le Saint Gervais Hotel & Spa

Dear Sir or Madam, Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed the beauty of our hotel and the surrounding area during your summer stay. It is also a pleasure to know that you appreciated our restaurant and found our swimming pool to be a refreshing way to unwind after a sunny day in the mountains. We are sorry that you did not have the opportunity to enjoy our spa due to the maintenance work. We hope that this did not detract too much from your overall experience and that you will have the chance to discover it during a future stay. We would be delighted to welcome you back to Saint Gervais Hotel & Spa and offer you another memorable stay in the heart of the Alps. Warm regards, The Saint Gervais Hotel & Spa Team

Dear Sir or Madam, Thank you for taking the time to share your feedback with us. We are pleased to know that you had a good stay with us, even though your visit was unfortunately very short. We hope that, despite the limited time spent at the hotel, you were able to enjoy the comfort and atmosphere of Saint Gervais Hotel & Spa. We would be delighted to welcome you back for a longer stay, giving you the opportunity to fully discover and enjoy our hotel and the beautiful surroundings. Warm regards, The Saint Gervais Hotel & Spa Team

Dear guest, Thank you very much for taking the time to share your detailed review and for your nice rating. We are delighted to hear that you appreciated our convenient location at the entrance to Saint-Gervais, our proximity to the town centre and the tramway, as well as the peaceful atmosphere of the hotel and our bar and restaurant areas. We are also very pleased that you found the hotel spotless. We are sorry, however, that you felt our team could have been more communicative during your stay. Your feedback is important to us, and we will share it with our teams so that we can continue to improve the quality of our service. We hope to have the pleasure of welcoming you back to Saint-Gervais in the future and to provide you with an even more enjoyable experience. Kind regards

Dear Sir or Madam, Thank you for taking the time to share your feedback following your stay at Saint Gervais Hotel & Spa. We are sorry to hear that some aspects of your experience did not meet your expectations, particularly regarding the restaurant and the organisation of certain services. Your comments are important to us and will be shared with our teams, as we are always looking for ways to improve the quality of our service. Regarding the Spa, we would like to clarify that it has been closed since January 2026. This information is indicated on the various platforms on which our hotel is listed, and we also contact our guests directly after their reservation to inform them of this closure. We nevertheless regret that this may not have been sufficiently clear to you before your arrival. As for the swimming pool, it is indeed a smaller space on its own, but it was previously integrated with the Spa area, which provided our guests with a larger and more enjoyable wellness space. We understand that the current configuration may have affected your perception of this facility. We are pleased to know that you found your room satisfactory and appreciated the welcome provided by our reception team. We sincerely hope that we will have the opportunity to welcome you again and provide you with a more enjoyable experience. Warm regards, Saint Gervais Hotel & Spa

Dear Sir or Madam, Lovely setting in a beautiful location. The check-in staff were wonderful, and the room was clean and comfortable. The balcony was also a lovely addition and made the stay even more enjoyable. Breakfast, however, could have been better. The ‘hot’ offering was warm at best, with the scrambled eggs, sausage and bacon not hot enough and barely cooked. For such a lovely location, the lack of fresh fruit juices was also disappointing, with only a juice machine available. The rest of the breakfast offering was very good, particularly the selection of breads, meats and cheeses. The availability of EV charging in the car park was a refreshing change and a real bonus. It allowed me to leave with a full battery for my departure, which was greatly appreciated. Warm regards, Le Saint Gervais Hotel & Spa

Dear Mr. McArthur, Thank you for such a wonderful review! We are delighted to know that you had such an enjoyable stay and that you appreciated the comfort of your room as well as the food and drinks at our restaurant and bar. Your kind words about our team mean a great deal to us. We are especially pleased to hear that their friendliness and professionalism helped make your experience a memorable one. Thank you also for recommending our hotel. We would be delighted to welcome you back to Saint-Gervais on your next visit. Warm regards, The Reception Team

Dear Sir or Madam, Thank you very much for taking the time to share your experience at Saint Gervais Hotel & Spa. We are delighted to hear that you enjoyed the modern, clean and spacious atmosphere of our hotel, as well as our convenient location, just a short walk from the town centre and the cable car. We are also particularly pleased that you appreciated the friendliness and helpfulness of our team. Your kind words are a wonderful encouragement to all of us. We sincerely appreciate your suggestion regarding the possibility of having a small shop or kiosk at reception. We understand how convenient it would be for our guests to have access to snacks and drinks when the bar or restaurant is closed, and we will be sure to share your feedback with our management team. We have also taken good note of your comments regarding our lunch menu and the limited choice available, particularly the fact that pizza is not available at lunchtime. We understand that a wider selection would offer our guests greater flexibility, and your feedback will be shared with our restaurant team for consideration. Thank you once again for your constructive feedback and for your kind words about our team. We hope to have the pleasure of welcoming you back to Saint-Gervais for another enjoyable stay. Warmest regards, The Saint Gervais Hotel & Spa

Dear Madam, Sir, Thank you very much for taking the time to share your experience at Saint Gervais Hotel & Spa. We are delighted to hear that you enjoyed your two-night stay with us and that our hotel was your favorite throughout your month of travel. It is a real pleasure to know that you appreciated the comfort of our establishment as well as the warm welcome provided by our team. We are particularly happy to read your kind words about Faustine at the front desk. We will be sure to share your compliments with her, as they will certainly mean a great deal to her. It was a pleasure to welcome you during your journey, and we sincerely hope to have the opportunity to welcome you back to Saint-Gervais for another memorable stay. Warmest regards, The Saint Gervais Hotel & Spa

Dear Sir or Madam, Thank you for taking the time to share such detailed feedback following your stay at Saint Gervais Hotel & Spa. We are pleased to hear that you enjoyed your stay overall and appreciated our hotel. We are nevertheless sorry that several details did not meet your expectations, particularly regarding the differences between room categories, the condition of the towels and bathrobes, and the quality of the coffee service at breakfast. We take note of your suggestion to offer table-served coffee and will share it with our breakfast team. We are particularly concerned by your comments regarding the mould in the shower, the carpet stains and the dirty glasses left outside the neighbouring room for several days. These points do not reflect the level of cleanliness and attention to detail we aim to provide. Your feedback has been shared with the relevant teams so that these matters can be addressed and our monitoring strengthened. We truly appreciate your constructive comments. It is often the small details that make the difference, and your feedback helps us identify where we can improve. We hope to have the opportunity to welcome you back and provide you with a more polished experience next time. Warm regards, Le Saint Gervais Hotel & Spa

Dear Guest, Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your room, its spaciousness, the beautiful mountain view, and the amenities provided. It is especially rewarding to know that our room service and the dedication of our team contributed to making your stay so enjoyable. Your kind words mean a great deal to all of us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back for another memorable stay. Kind regards, The Reception Team

Dear Mrs. V., Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated our convenient location, the quality of our customer service, and our breakfast offering. We sincerely regret that the spa was unavailable during your stay. Although we informed our guests in advance, we fully understand your disappointment, as access to these facilities is an important part of the overall experience. We appreciate your understanding and hope to have the pleasure of welcoming you again soon under better circumstances. Kind regards, The Reception Team

Dear Mr. D. S., Thank you very much for sharing your feedback following your stay with us. We are delighted to read that you enjoyed the stunning views of the French Alps, as well as the comfort and spaciousness of your room. It is also a pleasure to know that you appreciated our breakfast and the attentiveness of our team. Your kind words are a great encouragement for all of us, and we will be sure to share your comments with the entire staff. We hope to have the pleasure of welcoming you back again very soon. Kind regards, The Reception Team