Saint Gervais Hotel & Spa - Handwritten Collection 4 stars

Customer review rating (ALL Rating) 4.6/5 1,024 reviews

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Description

Hotel extras

  • Restaurant Avanti: Italian cuisine, terrace, bar lounge Le Marie Paradis.

  • The hotel's Spa is temporarily closed.

  • Free access: Mont-Blanc Tramway for bookings of min. 2 nights, 1 ticket/rm

  • 10% discount at the Thermes de Saint-Gervais Mont-Blanc

  • 5 seminar rooms filled with natural light, with private entrances

Our accommodation(s)

Hotel location

Saint Gervais Hotel & Spa - Handwritten Collection

680 Rue du Mont Lachat
74170 SAINT GERVAIS LES BAINS
France

GPS:45.897178562824124, 6.7099903146589375

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

AVANTI

Pasta and parmesan, artisanal pizzas, antipasti to share, vegan options... Discover the warmth of the Mediterranean in this restaurant in Saint-Gervais, ideal for your festive events and cocktail dinners.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,024 reviews

Customer review rating 5.0/5

Ben M. Couples - Confirmed reviews ALL

We enjoyed the comfort of the room, the friendly staff and the good pizza in the restaurant and their easy access to the village and the ski slopes. Thank you so very much for everything.

Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed the comfort of your room, the friendliness of our staff, and the pizzas in our restaurant. We’re also happy that our location, with easy access to the village and ski slopes, contributed to a pleasant stay. Thank you again for your lovely message — it truly means a lot to our team. We hope to welcome you back again very soon. Best regards, The Hotel Team

Customer review rating 0.5/5

Robert J. Couples - Confirmed reviews ALL

Twice reported a bad smell in the bathroom to reception and nothing was done. One day the cleaning was terrible and done at 5pm (not good on a skiing trip). All spa facilities were out of order and no compensation offered (such as tickets to the spa in the town). Bar closed for a staff event on Saturday night and 4 days later vomit outside still hadn’t been cleaned away. Bar staff left us with empty glasses for ages (on her phone) so we had to keep getting up and asking for service. Only instant coffee and no milk in our room. No minibar and no glasses on the room. All of which I would expect in a 4 star hotel for €250+ per night. Breakfast was good, no complaints there. Very very bad value for money

Customer review rating 4.5/5

Vikrant D. Business - Confirmed reviews ALL

Very well located, excellent service

Thank you very much for your excellent rating and kind comments. We’re delighted to hear that you appreciated our location and service, and that the hotel was the perfect base for skiing, wellness, and enjoying Mont Blanc. We hope to have the pleasure of welcoming you back very soon. Kind regards, The Hotel Team

Customer review rating 1.5/5

Emily B. Families - Confirmed reviews ALL

Nice decor. Spa and pool closed due to a fire 48 hours prior to arrival - hotel did not inform us until we arrived. Not good enough for somewhere named ‘Hotel and Spa’. Whole place stank of smoke; burnt rubble from fire dumped outside our window. Bar and lounge closed on our first day and closed for a private function on our second day. Both times Reception staff directed us to the restaurant, both times restaurant staff ignored us. Staff generally unfriendly and unhelpful in spite of one of us being a fluent French speaker. Felt unwelcome and uncomfortable throughout our stay. No idea how this place is 4 star.

Bonjour, Nous sommes désolés que votre séjour n’ait pas été à la hauteur de vos attentes. Comme indiqué lors de nos appels avant votre arrivée, nos équipes ont pris soin de vous informer de la situation exceptionnelle suite à l’incendie et de vous proposer plusieurs alternatives afin de limiter la gêne. Notre personnel a fait de son mieux dans des conditions difficiles pour accueillir nos clients malgré des fermetures imprévues. Nous comprenons votre frustration et rappelons que la compassion et la compréhension sont importantes des deux côtés, surtout face à des circonstances indépendantes de notre volonté. Nous espérons que vous garderez tout de même un bon souvenir de certains aspects de votre séjour. Cordialement, L'équipe du Saint Gervais Hotel & Spa.

Customer review rating 5.0/5

Harrison M. Couples - Confirmed reviews ALL

The staff, location, facilities, food all exceeded expections. Was very comfortable, wonderful views and would highly recommend

Other web-users rate our hotel

  • 339 reviews 9.3/10 Location
  • 608 reviews 8.1/10 Room
  • 656 reviews 8.3/10 Service
  • 307 reviews 6/10 Wellness Area
  • 273 reviews 8.6/10 Breakfast
  • 225 reviews 9.5/10 Vibe
  • 180 reviews 7.5/10 Cleanliness
  • 96 reviews 3.1/10 Pool

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