Novotel Mexico City Centro Histórico 4 stars

Customer review rating (ALL Rating) 4.5/5 467 reviews

Novotel Mexico City Centro Histórico - Image 1
Novotel Mexico City Centro Histórico - Image 2
Novotel Mexico City Centro Histórico - Image 3
Novotel Mexico City Centro Histórico - Image 4

Description

Hotel extras

  • Pet-friendly hotel in CDMX! Pets up to 33 lbs. allowed.

  • Hotel for families! It has rooms for up to 2 adults and 2 children

  • Buffet breakfast in Mexico City open to guests and visitors

  • Hotel near Zócalo CDMX, 5 minutes away

  • Hotel in Mexico City near the airport, less than 20 minutes away

Our accommodation(s)

Hotel location

Novotel Mexico City Centro Histórico

Av. 20 de Noviembre, 196
06090 Mexico City
Mexico

GPS:19.424682, -99.134285

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Delia Bistro

At the Delia Bistro restaurant, you can taste the best of typical Mexican food and enjoy signature cocktails at the bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  467 reviews

Customer review rating 3.5/5

Carlos A. M. Families - Confirmed reviews ALL

Breakfast was good but "refill" times can improve for both food and plates. Rooms are fine and had a bathroom setup I habe never seen making them more accesible and not just for one at a time use. The room I stayed in was comfy but really needs a better curtain to seal the external lights, also the right hand night stand must be added, it was quite awkward not having it. Another thing are the tv light when off, it can be painted or something because it is big and bright and in frint of the bed. Same thing to the wall socket with a blue light that was broght as a flashlight,dont see any need for it and it was illuminating all the room. We had to use trousers to hang from the tv to cover its red light and putj other clothing for the blue light. Had to stack the luggage to llep the curtains closed. Overall it was ok, maybe Im just not good with light at night.

Dear Carlos, We very much appreciate your comments regarding your stay at the Novotel Mexico City Centro Historico. It is always a pleasure to receive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be pleasant. Sincerely, NCH.

Customer review rating 5.0/5

Peter M. Friends - Confirmed reviews ALL

I came to Mexico City for the first time with my siblings and friends - Novotel Centro Historico was the perfect choice! The rooms were clean and comfortable, the location was convenient, and the staff was friendly/polite. Uriel at the Front Desk, in particular, was a standout.

Customer review rating 3.5/5

James E. P. Couples - Confirmed reviews ALL

Just don't expect much space and you won't be disappointed. There was an adequate breakfast, and staff were friendly and helpful.

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your kind comments; they help us improve. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 4.0/5

Kiah T. Families - Confirmed reviews ALL

Great location. Spartan furnishings and smaller as expected.

Dear Kiah T., Thank you for taking the time to tell us about your experience at the Novotel Mexico City Centro Historico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Just a quick note, we do have hairdryers, they are located under the sink, by the towels. However, I will double check in order to make sure that we are offering his amenity. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.5/5

Ernesto A. V. D. L. R. Families - Confirmed reviews ALL

Great stay. Staff was very kind and friendly. The quality of meals served in the restaurant were outstanding and a lovely surprise. My only suggestion for management would be to give all of their receptionists training on how to redeem points when requested.

Dear Mr. V., We very much appreciate your comments regarding your stay at the Novotel Mexico City Centro Historico. It is always a pleasure to receive feedback. I will share your comments with the team. I assure you that we will work on our point-burning training for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, NCH.

Other web-users rate our hotel

  • 450 reviews 8.7/10 Location
  • 478 reviews 7.3/10 Room
  • 645 reviews 9/10 Service
  • 18 reviews 7.1/10 WiFi
  • 242 reviews 8.2/10 Cleanliness
  • 175 reviews 8/10 Breakfast
  • 146 reviews 8.3/10 Amenities
  • 137 reviews 9.4/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Mexico City