Novotel Mexico City Centro Histórico 4 stars

Customer review rating (ALL Rating) 4.5/5 413 reviews

Best price
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Novotel Mexico City Centro Histórico - Image 1
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Av. 20 de Noviembre, 196, 06090 Mexico City, Mexico

Description

Hotel extras

  • Pet-friendly hotel in CDMX! Pets up to 33 lbs. allowed.

  • Hotel for families! It has rooms for up to 2 adults and 2 children

  • Buffet breakfast in Mexico City open to guests and visitors

  • Hotel near Zócalo CDMX, 5 minutes away

  • Hotel in Mexico City near the airport, less than 20 minutes away

Our accommodation(s)

Hotel location

Novotel Mexico City Centro Histórico

Av. 20 de Noviembre, 196
06090 Mexico City
Mexico

GPS:19.424682, -99.134285

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Delia Bistro

At the Delia Bistro restaurant, you can taste the best of typical Mexican food and enjoy signature cocktails at the bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  413 reviews

Customer review rating 3.0/5

Patrick E. M. Business - Confirmed reviews ALL

Room and location was nice. Check in lady said breakfast was included but then charged me as I was leaving for my uber.

Dear Patrick E. M., We very much appreciate your comments regarding your stay at the Novotel Mexico City Centro Historico. It is always a pleasure to receive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We regret that your experience was not what you expected, even though we gave you a free upgrade. I recommend that for future reservations, you carefully check what is and is not included in your reservation. Thank you again for sharing your experience. Sincerely, NCH.

Customer review rating 4.5/5

Benita A. Couples - Confirmed reviews ALL

Lovely staff, good location and spacious room

Dear Benita A., Thank you for your kind words regarding our staff, location, and spacious accommodations. We are delighted to hear that you had a pleasant experience during your stay with us. We hope we can see you soon in a future stay in Mexico City. Have a great day! Best regards, Novotel Mexico City Centro Historico

Customer review rating 3.5/5

Josefina S. Couples - Confirmed reviews ALL

I didn’t like the set up of bathroom. Showers water expanded to the outside and not comfortable to get out and get dressed.

Dear Josefina S., Thank you for your feedback regarding your recent stay. It is encouraging to hear that our staff, particularly at the restaurant, made a positive impression, we will tell Nayla about your kind comments. We acknowledge your concerns about the bathroom setup and appreciate your insights as we continuously strive to enhance our guest experience. Goodbye, Novotel Mexico City Centro Historico

Customer review rating 3.0/5

Yingfung Y. Couples - Confirmed reviews ALL

It’s very unexpected that slippers were not included in the room and it cost 150pesos for a pair. I never encountered this situation at a starred hotel.

Dear Yingfung Y., Thank you for your feedback regarding your recent stay. We appreciate your comments on our location. We understand your surprise regarding the availability of slippers; however they are provided in rooms with a higher category, we are sorry if we did not offer other categories available to sell. We hope we can have the chance to offer you a better experience of service in a future visit. Best regards, Novotel Mexico City Centro Historico

Customer review rating 5.0/5

Sergio P. T. Families - Confirmed reviews ALL

Agradable, cómodo

Estimado Sergio, Gracias por permitirnos ser parte de una agradable experiencia a la ciudad de México. Sus amables comentarios serán compartidos con el staff, quienes siempre se esfuerzan en brindar un excelente servicio. Nos reiteramos a sus órdenes, Novotel Centro Histórico

Other web-users rate our hotel

  • 419 reviews 8.8/10 Location
  • 440 reviews 7/10 Room
  • 602 reviews 8.9/10 Service
  • 14 reviews 5/10 WiFi
  • 225 reviews 8.2/10 Cleanliness
  • 159 reviews 7.6/10 Breakfast
  • 130 reviews 9.5/10 Vibe
  • 130 reviews 8.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.