Novotel Mexico City Centro Histórico 4 stars

Customer review rating (ALL Rating) 4.5/5 641 reviews

Best price
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Novotel Mexico City Centro Histórico - Image 1
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Novotel Mexico City Centro Histórico - Image 4
Av. 20 de Noviembre, 196, 06090 Mexico City, Mexico

Description

Hotel extras

  • Pet-friendly hotel in CDMX! Pets up to 33 lbs. allowed.

  • Hotel for families! It has rooms for up to 2 adults and 2 children

  • Buffet breakfast in Mexico City open to guests and visitors

  • Hotel near Zócalo CDMX, 5 minutes away

  • Hotel in Mexico City near the airport, less than 20 minutes away

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room, 1 King bed, 23 sq. m., 247 sq. ft.

Photo out of - Superior Room, 1 King bed, 23 sq. m., 247 sq. ft.

Superior room with 1 King Size bed, 23 m², 247 ft²

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Suite Box

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
See availabilities

Superior room with 2 double beds, 23 m², 247 ft²

  • Views:

    City View

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Suite Box

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Executive room with 1 King Size bed, 23 m², 247 ft²

  • Views:

    City View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Suite Box

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Executive room, 2 double beds, 23 m², 247 ft²

  • Views:

    City View

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Suite Box

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Deluxe room with 1 King Size bed, 21 m², 226 ft²

  • Views:

    Panorama view

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Suite Box

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Superior Room for Persons with Disabilities, 1 King Bed, 21 m², 226 ft²

  • Views:

    City View

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Suite Box

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Executive Suite with 1 King Size bed, 53 m², 570 ft²

  • Views:

    Panorama view

Max. number of persons
4
Area
From 53 m² / 570 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Suite Box

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system
See availabilities

Hotel location

Novotel Mexico City Centro Histórico

Av. 20 de Noviembre, 196
06090 Mexico City
Mexico

GPS:19.424682, -99.134285

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
  • 82 rooms
  • 3 rooms for people with reduced mobility
  • 2 family rooms
  • 14 connecting rooms
  • 82 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Spanish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine

Porter

  • Porter

Pets

Pets allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Well-being

GYM

  • On site

Delia Bistro

Photo out of - Delia Bistro

At the Delia Bistro restaurant, you can taste the best of typical Mexican food and enjoy signature cocktails at the bar.

Cooking style
Regional
Accessibility
Accessible service
Av. 20 de Noviembre, 196, 06090 Mexico City, Mexico
Telephone +52 55 2734 2130

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

At the Delia Bistro restaurant, you can taste the best of typical Mexican food and enjoy signature cocktails at the bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  641 reviews

Customer review rating 1.0/5

Shuai J. Friends - Confirmed reviews ALL

Customer review rating 2.5/5

Luis G. Friends - Confirmed reviews ALL

Estimado Luis, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Mexico City Centro Historico. En primer lugar, le ofrecemos una enorme disculpa por los inconvenientes con la música a causa del servicio que se había contratado en el piso 8. Lamentamos que no haya podido descansar y disfrutar de una experiencia, de servicio, completa. De igual manera, agradecemos que haya destacado el hecho de que nuestro staff se comportó a la altura de sus expectativas. Haremos extensivos sus agradables observaciones a nuestro equipo. Nos reiterarnos a sus apreciables órdenes, esperando que tengamos la oportunidad de saludarle en una próxima visita a esta ciudad. Reciba un cordial saludo.

Customer review rating 4.5/5

Adrian P. Couples - Confirmed reviews ALL

Dear Adrian P., We very much appreciate your comments regarding your stay at the Novotel Mexico City Centro Historico. We are pleased that our staff have offered an outstanding service. I will share these comments with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.0/5

Guilherme S. Business - Confirmed reviews ALL

Dear Guilherme S., Thank you for taking the time to tell us about your experience at the Novotel Mexico City Centro Historico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.5/5

Denis S. Couples - Confirmed reviews ALL

Customer review rating 2.5/5

Luis G. Friends - Confirmed reviews ALL

The hotel is well located, basic, clean and well maintained. The staff is very friendly and helpful. THE PROBLEM IS THE VERY LOUD CLUB THAT IS ON THE 8TH FLOOR of this 8 story building where the hotel is located (Hotel first 6 floors of the same biulding, night club 8th floor). The music is very loud and will keep you up all night, not only on weekends but also week nights.

Estimado Luis, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Mexico City Centro Historico. En primer lugar, le ofrecemos una enorme disculpa por los inconvenientes con la música a causa del servicio que se había contratado en el piso 8. Lamentamos que no haya podido descansar y disfrutar de una experiencia, de servicio, completa. De igual manera, agradecemos que haya destacado el hecho de que nuestro staff se comportó a la altura de sus expectativas. Haremos extensivos sus agradables observaciones a nuestro equipo. Nos reiterarnos a sus apreciables órdenes, esperando que tengamos la oportunidad de saludarle en una próxima visita a esta ciudad. Reciba un cordial saludo.

Customer review rating 4.5/5

Adrian P. Couples - Confirmed reviews ALL

The team were great and made us feel very welcome

Dear Adrian P., We very much appreciate your comments regarding your stay at the Novotel Mexico City Centro Historico. We are pleased that our staff have offered an outstanding service. I will share these comments with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.0/5

Guilherme S. Business - Confirmed reviews ALL

The hotel is ok. It is below the average of other Novotel branded hotels that I have stayed in other places. Also, it lacks a table in the room. I could not work from the room because there was no table there.

Dear Guilherme S., Thank you for taking the time to tell us about your experience at the Novotel Mexico City Centro Historico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.5/5

Denis S. Couples - Confirmed reviews ALL

We lived on the first floor with false window. Was a bit uncomfortable. Prefer if they ask us before.

Customer review rating 5.0/5

Manuel V. M. Couples - Confirmed reviews ALL

Everything really nice, including breakfast, hotel location etc. A point to improve can be shower headers are blocked with some salt deposits, many buses were blocked so water pressure was low.

Customer review rating 5.0/5

Bryan F. Solo - Confirmed reviews ALL

Great location and staff. Room was clean and comfortable!

Customer review rating 4.0/5

Manuel G. Couples - Confirmed reviews ALL

It was a great experience, nice and neat, the personal also great...

Customer review rating 5.0/5

Nidia C. P. V. Business - Confirmed reviews ALL

Customer service was excellent! Room was very clean and resourceful.

Customer review rating 5.0/5

Itzel P. S. V. Families - Confirmed reviews ALL

Great experience, i definitely recommend. I will be back next year.

Customer review rating 1.0/5

Rongguang H. Business - Confirmed reviews ALL

There is much noisy during night

Good afternoon, thank you very much for your review. We’re sorry we didn’t meet your expectations. Unfortunately, our location is a bit noisy since it’s in the city center, and like any metropolis, we know how chaotic it can get. We hope you’ll visit us again soon so you can also experience the benefits of staying in an area with as much culture and history as downtown Mexico City. Best regards.

Customer review rating 4.0/5

David D. Families - Confirmed reviews ALL

Is not the best location, traffic is terrible, but is affordable, so it is a good value for money.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Mexico City Centro Historico. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you very soon. Sincerely, Alex Jiménez - Front Desk Supervisor

Customer review rating 5.0/5

Wilcox S. Solo - Confirmed reviews ALL

On short notice I was greeted with a smile at Novotel and received a great room as a status member

Dear Wilcox, We very much appreciate your comments regarding your stay at the Novotel Mexico City Centro Historico. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Jiménez - Front Desk Supervisor

Customer review rating 4.5/5

Henny K. Couples - Confirmed reviews ALL

The hotel is located in short distance to Zócalo. It’s very convenient to walk around Zócalo and find a lot of legend restaurants nearby.

Dear Henny, We very much appreciate your comments regarding your stay at the Novotel Mexico City Centro Historico. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Jiménez - Front Desk Supervisor

Customer review rating 3.0/5

Anindya S. Couples - Confirmed reviews ALL

Overall good and well located.

Dear S., We very much appreciate your comments regarding your stay at the Novotel Mexico City Centro Historico. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Jiménez - Front Desk Supervisor

Customer review rating 4.5/5

Alan E. Families - Confirmed reviews ALL

I really loved this hotel. The rooms are on the small side, and the bathrooms are quite cramped and a little awkward, but overall the hotel is incredibly comfortable. The views are amazing, and the beautiful large windows make the rooms feel special. Hopefully, the windows get a good cleaning soon, because they deserve to be crystal clear! Parking was surprisingly easy, the location is excellent, and the rooms are perfect for people-watching from the comfort of your bed. The bed and overall comfort were excellent, which made it a very enjoyable stay. The staff were helpful, although I found them to be a bit cold and somewhat authoritarian in their manner. That said, they were professional and got the job done. Despite the few quirks, I genuinely enjoyed staying here and would happily come back.

Estimado Sr. E., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Mexico City Centro Historico. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro de que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Alex Jiménez - Front Desk Supervisor

Customer review rating 4.5/5

David D. Families - Confirmed reviews ALL

All went fine, check-in and departure went all went.

Dear David D., First of all, thank you for your loyalty with accor hotels. We appreciate it very much. At the same time, we feel honored for your visit and thank your comments regarding your stay at the Novotel Mexico City Centro Historico. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Maria Y. S. L. Families - Confirmed reviews ALL

Great team

Dear Maria Y., We very much appreciate your comments regarding your stay at the Novotel Mexico City Centro Historico. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Alex Jiménez - Front Desk Supervisor

Customer review rating 5.0/5

Arturo A. Couples - Confirmed reviews ALL

I had a super perfect experience, I arrived a bit earlier and a bit lost and the staff at the front desk was oh so helpful and nice the whole time.

Dear Arturo, We very much appreciate your comments regarding your stay at the Novotel Mexico City Centro Historico. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all staff as we strive to continuously improve the quality of our services. Sincerely, Alex Jiménez - Front Desk Supervisor.

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

The experience was not good.

Other web-users rate our hotel

  • 468 reviews 8.8/10 Location
  • 498 reviews 7/10 Room
  • 655 reviews 9.1/10 Service
  • 11 reviews 6.8/10 WiFi
  • 247 reviews 8.2/10 Cleanliness
  • 201 reviews 7.7/10 Breakfast
  • 146 reviews 8/10 Amenities
  • 132 reviews 8.9/10 Vibe

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