Novotel Mexico City Centro Histórico 4 stars

Customer review rating (ALL Rating) 4.5/5 482 reviews

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Description

Hotel extras

  • Pet-friendly hotel in CDMX! Pets up to 33 lbs. allowed.

  • Hotel for families! It has rooms for up to 2 adults and 2 children

  • Buffet breakfast in Mexico City open to guests and visitors

  • Hotel near Zócalo CDMX, 5 minutes away

  • Hotel in Mexico City near the airport, less than 20 minutes away

Our accommodation(s)

Hotel location

Novotel Mexico City Centro Histórico

Av. 20 de Noviembre, 196
06090 Mexico City
Mexico

GPS:19.424682, -99.134285

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Delia Bistro

At the Delia Bistro restaurant, you can taste the best of typical Mexican food and enjoy signature cocktails at the bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  482 reviews

Customer review rating 4.5/5

Wayne K. R. Couples - Confirmed reviews ALL

The rooms are very comfortable. The employees courteous and food and bar convenient. Do NOT stay here on Friday nights where an extremely loud drum group play until 10 at night. The noise was deafening!

Customer review rating 5.0/5

Oliver F. Business - Confirmed reviews ALL

Hotel is in general very cosy place. Food is good, stuff is kind and professional, rooms are clean and very cosy, and location is great. Interent is very, very fast.

Customer review rating 3.0/5

Joseph A. Friends - Confirmed reviews ALL

Overall, this place is just okay, nothing special about it. It’s a simple place to rest your head. The location is a bit sketchy, with homeless people sleeping in the park across the street. If you’re taking an Uber, it’s not a problem, but if you’re walking home, you might feel unsafe. The worst part of this hotel is their WiFi. It’s absolutely terrible, the worst I’ve ever experienced. I couldn’t download simple webpages or use social media for research, and my work calls kept dropping. I ended up buying a MEX cell plan just to have service and tethering for work. It was the most frustrating part of my stay.

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Novotel Mexico City Centro Historico. we are very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the wifi and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, NCH.

Customer review rating 2.5/5

Cecile B. Solo - Confirmed reviews ALL

Good location with a supermarket next door (Bodega Aurrera). Getting hot water to make tea in the room is really difficult. The food at the restaurant is awful including breakfast.

Dear Cecile B., Thank you for taking the time to tell us about your experience at the Novotel Mexico City Centro Historico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In what concerns the cleaning, our staff must start doing their job at 9 am and until 4 pm, otherwise they wouldn´t have time to clean all the rooms and our arriving guests would have to wait to do the check in after 4 pm. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 1.0/5

Donald A. B. Solo - Confirmed reviews ALL

I have never stayed with you and at this point you couldn't pay me to stay there..

Other web-users rate our hotel

  • 469 reviews 8.7/10 Location
  • 500 reviews 7.4/10 Room
  • 663 reviews 9.1/10 Service
  • 18 reviews 7.1/10 WiFi
  • 245 reviews 8.4/10 Cleanliness
  • 182 reviews 8.1/10 Breakfast
  • 150 reviews 8.4/10 Amenities
  • 141 reviews 9.2/10 Vibe

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