Novotel Mexico City Centro Histórico 4 stars

Customer review rating (ALL Rating) 4.5/5 593 reviews

Novotel Mexico City Centro Histórico - Image 1
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Description

Hotel extras

  • Pet-friendly hotel in CDMX! Pets up to 33 lbs. allowed.

  • Hotel for families! It has rooms for up to 2 adults and 2 children

  • Buffet breakfast in Mexico City open to guests and visitors

  • Hotel near Zócalo CDMX, 5 minutes away

  • Hotel in Mexico City near the airport, less than 20 minutes away

Our accommodation(s)

Hotel location

Novotel Mexico City Centro Histórico

Av. 20 de Noviembre, 196
06090 Mexico City
Mexico

GPS:19.424682, -99.134285

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

Delia Bistro

At the Delia Bistro restaurant, you can taste the best of typical Mexican food and enjoy signature cocktails at the bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  593 reviews

Customer review rating 1.0/5

Luis O. Couples - Confirmed reviews ALL

The night arrive they char me for my service dogs. Service dogs never get charge they are in care of my disease not a companion.

Dear Mr. O., Thank you for taking the time to tell us about your experience at the Novotel Mexico City Centro Historico. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, NCH.

Customer review rating 4.5/5

Azusa Y. Solo - Confirmed reviews ALL

Friendly staff

Dear Guest, Thank you for the great review of our hotel! We appreciate the time taken to offer your point of view on the service provided by our staff. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Othon J. J. R. Business - Confirmed reviews ALL

Great service from all the personal.

Dear Mr. J., We very much appreciate your comments regarding your stay at the Novotel Mexico City Centro Historico. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of the staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, NCH.

Customer review rating 5.0/5

Hakan K. Friends - Confirmed reviews ALL

Breakfast attendees were very friendly and helpful. Thank you all for everything.

Dear Hakan K., We very much appreciate your comments regarding your stay at the Novotel Mexico City Centro Historico. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, NCH.

Customer review rating 3.5/5

Radwan E. O. Solo - Confirmed reviews ALL

Good location close to historic center though not a high end neighborhood but it is safe. Cleanliness was decent. Breakfast was disappointing for a vegeterian customer. I would have skipped it if I knew vegeterian options are that limited. Helpful staff.

Dear Radwan E. O., Thank you for taking the time to tell us about your experience at the Novotel Mexico City Centro Historico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the situation with the lack of variety in what concerns the vegeterian products for breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 477 reviews 8.7/10 Location
  • 514 reviews 7.2/10 Room
  • 687 reviews 9.1/10 Service
  • 17 reviews 6.4/10 WiFi
  • 255 reviews 8.3/10 Cleanliness
  • 194 reviews 7.6/10 Breakfast
  • 154 reviews 8.2/10 Amenities
  • 138 reviews 8.9/10 Vibe

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