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ibis Mexico Alameda Hotel 3 stars

Customer review rating 4.2/5 6,559 reviews

ALLSAFE approved hotel

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ibis Mexico Alameda
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+ 8 Services

Hotel extras

Located along Av. Juárez, 10 minutes from the Palace of Fine Arts, 20 minutes from the Zocalo and Metropolitan Cathedral, minutes away from Av Reforma and Polanco, 7mi (11.3km) from Mexico City Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • Copy/print service available Paying

Hotel location

ibis Mexico Alameda

BALDERAS #49 COLONIA CENTRO
DELEGACION CUAUHTEMOC
MEXICO, D.F.
06050 mexico city
mexico

Tel: +52551000500

Fax: (+52)5510005000

Check-in from 15h00

Check out up to 12h00

  • By plane

    APTO CD MEX BENITO At 11km / 6.84 miles

  • By plane

    APTO CD MEX BJ At 11km / 6.84 miles

GPS :19.433369, -99.147717

Our accommodation(s)

The new ibis room is modern and inviting and has everything you need: a large bathroom, modern decor, a comfortable bed with duvet, Internet and flat-screen TV with the best international channels. The new ibis room is modern and inviting and has everything you need: a large bathroom, modern decor, a comfortable bed with duvet, Internet and flat-screen TV with the best international channels.

Our restaurants and bars

IBIS KITCHEN LOUNGE

Type of cuisine: International

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

IBIS BAR

A relaxing break in the bar: the Ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
ibis Mexico Alameda

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,559 reviews

tripadvisor

TripAdvisor Rating 3.5/5

647 reviews

Pretty standard good Ibis

Customer review rating 4.0/5

Victoria Couples - 23/07/2021 Confirmed reviews ALL

They fixed things right away, had a good flow, and the rooms were fine. The shower was the best shower I have ever personally used!!! It was so good. And the bed and room were just fine for what the price was. :)

centrico

Customer review rating 4.0/5

David R. M. Business - 20/07/2021 Confirmed reviews ALL

agradable

practica

Customer review rating 4.0/5

Ariel B. Families - 20/07/2021 Confirmed reviews ALL

centrico

Not So Good

Customer review rating 2.0/5

Kerim Couples - 12/07/2021 Confirmed reviews ALL

I saw a hotel room which hasn’t got refrigerator for the first time. Even the cheapest hotels has a mini fridge in their rooms. And when i asked the reception lady about i want to stay, she told me hotel is full, but when i check from the app, i could make reservation to same hotel in two minutes. That doesn’t make sense.

Good stay

Customer review rating 5.0/5

Diana Friends - 18/06/2021 Confirmed reviews ALL

Amazing, comfortable and well ubicated

Yes

Customer review rating 1.5/5

A. L. Families - 01/06/2021 Confirmed reviews ALL

The hotel is well located but it’s not clean !!! There was mold in the shower . Hair stuck on the restroom walls. No soap. Curtains stained and over all looked and fell dirt and un Appealing!!!!!!!

Affordable and clean

Customer review rating 4.0/5

Estefanía L. Friends - 19/05/2021 Confirmed reviews ALL

We enjoyed our staying at the hotel, it was affordable and clean. Check in process was fast although as a tourist i think it will be a great idea to give to your guests a map where you can find what to do around the area. The location of the hotel wasn’t that far of the main attractions but it surroundings were not the best as homeless across the street, many street informal sales people and stands.

Dear Natalia L. Carrillo, We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

bad access due to public works

Customer review rating 4.0/5

Wolfgang S. Solo - 17/05/2021 Confirmed reviews ALL

experience attending expectations

Dear Wolfgang S., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tranquila

Customer review rating 4.0/5

Rosalba Families - 12/05/2021 Confirmed reviews ALL

Lugar bonito simple , necesario.

Muchas gracias por su preferencia y por tomarse el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como anfitriones en su visita a la Ciudad de México, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Ivonee Cortez Gerente General

Great staff!

Customer review rating 4.5/5

Jose L. R. R. Solo - 12/05/2021 Confirmed reviews ALL

Was very pleasant because of the supportive staff you have there!!! Everything went sooo smoothly…

Dear Jose Luis Rodriguez R., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 3.0/5

Tomasz Business - 29/04/2021 Confirmed reviews ALL

Nice hotel. I stayed there one night only during my layover in Mexico City on the way to the coast. It offers friendly service, however the staff seems to be very relaxed :)

Dear Tomasz K., Thank you for taking the time to tell us about your experience at the ibis Mexico Alameda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent

Customer review rating 5.0/5

Daniel S. Business - 28/04/2021 Confirmed reviews ALL

Excellent price, location, personal and very comfortable. If I have to change something, I would put soup and shampoo separately.

Dear Daniel S., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ok for the price. Great location!

TripAdvisor rating 3.0/5

carl0slem0s Couples - 18/02/2020 TripAdvisor review

It’s an Ibis with an interesting design. Nice looking and confortable. Ok breakfast, fresh fruit was really good. The location is excellent to visit Mexico City. Walking distance to historical city center sites.

Dear Carlos, We very much appreciate your comments and we are really happy for having had the chance to be part of your good experience in Mexico city. Looking forward to your next visit. Kind Regards, Ivonee Cortéz

Dirty and stinks

TripAdvisor rating 1.0/5

joaobcmatos Couples - 16/11/2019 TripAdvisor review

We stayed at the hotel just overnight to take the NY flight the following morning. The neighborhood is awful, full of vendors in the streets and they somehow notice you are a foreigner and try to push you into buying their stuff. As you enter the hotel, it stinks like sewage. Very bad experience!

I am very sorry about your experience with the location of the hotel, we are working on the aforementioned topic, we are to order.

low level

TripAdvisor rating 2.0/5

luizclaudi0d Business - 17/07/2019 TripAdvisor review

The localization is bad, next to the good places for the city, but the avenue is very dirty and loud. The internet did not work for 3 days and one of the elevators did not work every day. I like the IBIS brand is simple but very clear and good to the business, but in this Hotel did not fulfill the expected

Dear guest We appreciate the time it has taken to send us the comments about your stay at Ibis Mexico Alameda We greatly regret that your experience has not met your expectations; please let us send you our most sincere apologies. At Ibis, we strive to provide a quality service to each of our clients, so your comments are very important to us. Please be assured that we will take the necessary measures so that what happened in your stay does not happen again. We sincerely appreciate that you have shared this matter with us and we hope that you will give us a new opportunity to offer you an optimal service. Ivonee Cortez General Manager

Nice budget hotel in Mexico City

TripAdvisor rating 4.0/5

dccchiu Solo travel - 04/10/2018 TripAdvisor review

Nice budget hotel in Mexico City. The room was very clean and the aircon was sufficent. The location was good and the Metro Station's entrance was just beside hotel. The hotel was also close to a lot of good restaurents in the area.

Dear Guest I appreciate the time you took to share your experience with other travelers. I am particularly pleased that we have met your expectations . My team and I work every day to offer our guests a great experience of comfort and relaxation. We hope your next visit will be as pleasant as the previous one. Sincerely,

MEXICO

TripAdvisor rating 4.0/5

Luiz Augusto de... A Business - 05/06/2018 TripAdvisor review

Ibis Alameda - the shower room is very slippery - little choice of hot snacks - music system with a very high volume - very kind service staff - Could have a refrigerator in the rooms -in room had no safe

Thank you for your recent visit, we hope to see you soon !!!

Sup-par compared to other Ibis hotels

TripAdvisor rating 3.0/5

apzs Friends getaway - 04/04/2018 TripAdvisor review

The bathroom was not clean. There were dirty hand marks on one of the walls. The other walls were haphazardly half painted, as if someone had started fixing up the wall and decided to leave the job in the middle.

Thank you for your comments, we are very sorry for what happened, rest assured that we will review the issue with the team of judges to avoid happening again, we hope you give us the opportunity to serve you better in the near future. regards

Bad customer service

TripAdvisor rating 2.0/5

natguzman Friends getaway - 03/12/2017 TripAdvisor review

Before arriving to ibis, i sent an email to them requesting an additional bed as 2 other people were going to stay with me. When I arrived they said that they didn’t receive anything and all of the other rooms were checked out. So one of us had to sleep on the floor. The least they’ve could have done was provide us with extra bed sheets but we have to wait awhile until they finally had the courtesy to show up with them. Also, the whole payment process was a bit sketchy. I had to pay extra for the other 2 people. I would suggest to really checked your receipt to ensure they’ve charged you correctly.

Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.

Room was good but it was smelling

TripAdvisor rating 2.0/5

amitsE5112FG Business - 14/11/2017 TripAdvisor review

Bath room was smelling and no bathroom spray was used, however other things were average. Further no cattle was ther in room. Location is good, bed was comfortable. Hotel should check the room individually for any problem

Thank you for taking the time to tell us about your experience at the ibis Mexico Alameda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely,

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