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ibis Mexico Alameda Hotel 3 stars

TripAdvisor rating 3.5/5 627 reviews
ibis Mexico Alameda
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+ 13 Services
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Room 1

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Children's age

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Hotel extras

Located next to Avenida Juárez, 10 minutes from the Palacio de Bellas Artes, 20 minutes from the Zocalo and the Metropolitan Cathedral, and just a few minutes from Avenida Reforma and the Polanco district. 7 miles (11.3 km) from Mexico City Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Mexico Alameda

BALDERAS #49 COLONIA CENTRO
DELEGACION CUAUHTEMOC
MEXICO, D.F.
06050
mexico city
mexico

Tel: +52551000500

Fax: (+52)5510005000

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    APTO CD MEX BENITO At 11km / 6.84 miles

  • By plane

    APTO CD MEX BJ At 11km / 6.84 miles

GPS :19.433369, -99.147717

Our accommodations

The new ibis room is modern and inviting and has everything you need: a large bathroom, modern decor, a comfortable bed with duvet, Internet and flat-screen TV with the best international channels. The new ibis room is modern and inviting and has everything you need: a large bathroom, modern decor, a comfortable bed with duvet, Internet and flat-screen TV with the best international channels.

Standard Room with queen-size bed

  • Max. number of persons: 3
  • Wireless internet in your room

Standard Room with two double beds

  • Max. number of persons: 4
  • Wireless internet in your room

Our restaurants and bars

IBIS KITCHEN LOUNGE

Type of cuisine: International

Lunch

14:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Photo non contractuelle / Strictly non binding

A relaxing break in the bar: the Ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Mexico Alameda

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,240 reviews

tripadvisor

TripAdvisor Rating 3.5/5

627 reviews

Estancia agradable

Customer review rating 4.2/5

Josue V. Friends - 21/01/2020 Confirmed reviews ALL

Excelente

MR Michel Patrick M.

Customer review rating 4.2/5

Michel P. M. Families - 08/01/2020 Confirmed reviews ALL

The staff are amazing, the hotel is great but unfortunately I have to cancel the end of my stay because my back was suffer... the staff say to me I will be repay when I fill a form that they will send me be e-mail. I receive e-mail from the hotel without form, I mention that two time one in person and one by email and still waiting for the form after 8 days, other wise my one night experience with you was great!

As expected

Customer review rating 4.2/5

Jorge F. Families - 03/01/2020 Confirmed reviews ALL

The shower to small,

Very professional staff. All over

Customer review rating 4.2/5

Marco A. N. Families - 28/12/2019 Confirmed reviews ALL

All of them where very helpful and asking us if we were having a good staying at the hotel and at the same time respecting our space.

Not at all happy with Accor services.

Customer review rating 4.2/5

Aftab H. Couples - 27/12/2019 Confirmed reviews ALL

Hotel is gud, but Accor services really very bad. Hotel location is good , but dontbgo thru Accor.

Dear Aftab H., Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Agradable

Customer review rating 4.2/5

Sergio C. Families - 23/12/2019 Confirmed reviews ALL

Agradable

Apreciable Sr, C., Muchas gracias por su preferencia y por tomarse el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como anfitriones en su visita a la Ciudad de México, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Ivonee Cortez Gerente General

COMODIDAD Y SEGURIDAD

Customer review rating 4.2/5

Luis E. Business - 20/12/2019 Confirmed reviews ALL

TRANQUILA Y AGRADABLE ESTANCIA

ok, not great

Customer review rating 4.2/5

Sol A. R. Friends - 17/12/2019 Confirmed reviews ALL

The shower needs a place to hold the toiletries out of the flow of water, one of the fixtures was broken... there was not a towel for hands/face, only 3 regular towels, we were 3 persons so we need all of them.

Dear Marisol A., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. We are sorry that the design of our bathroom did not meet your expectations. Thank you for offering such a good point of view. We hope this can be taken into account for future hotels. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Location

Customer review rating 4.2/5

Blaise Couples - 12/12/2019 Confirmed reviews ALL

Overall is was ok with some issues. 1. The hot water frequently seemed not there for showers. The water had to run a long time and even then not be hot. Sunday was the extra hot day for some reason...Monday was not and neither was Tuesday. 2. The room was for a handicapped person and did not have a shower curtain so using the overhead shower flooded the bathroom. The shower hose was the only way to shower. On the plus side -The staff was great..the room was clean and comfortable.

Customer review rating 4.2/5

Pamela Couples - 11/12/2019 Confirmed reviews ALL

Agradable

estancia

Customer review rating 4.2/5

Jorge C. Business - 10/12/2019 Confirmed reviews ALL

excelente

AWSOME

Customer review rating 4.2/5

Eduardo Families - 07/12/2019 Confirmed reviews ALL

THE ONLY THING I COULD NOT AGREE WITH IS THAT THEY DIDNT SUPPLY WITH MORE WATER BOTTLES IN THE WEEK WE STAYED THERE JUST THE 1ST DAY

Customer review rating 4.2/5

Esther Y. Families - 26/11/2019 Confirmed reviews ALL

We enjoyed our stay at ibis for the most part. When I booked our room we were told our breakfast was included. When we tried to have breakfast the lady said we needed to pay. Oh well .

Dear Esther Y., Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our breakfast in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Very accomodating

Customer review rating 4.2/5

Raul M. Couples - 22/11/2019 Confirmed reviews ALL

Easy!

Dear Raul M., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

EXCELENTE

Customer review rating 4.2/5

Pa… Business - 21/11/2019 Confirmed reviews ALL

GRAN CONFORT EN LA HABITACION , LA ATENCION EXCELENTE

Muchas gracias por su preferencia y por tomarse el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como anfitriones en su visita a la Ciudad de México, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Ivonee Cortez Gerente General

Awesome place to stay in

Customer review rating 4.2/5

Raf Business - 19/11/2019 Confirmed reviews ALL

The place was very well located and everyone very helpful. Room always clean. The wifi is super fast kudos

Dear Raphael M., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Anonymous Couples - 19/11/2019 Confirmed reviews ALL

Hotel good location, breakfast nice and nice choice. The room was fine but the walls of the hotel are thin, you can hear every sound from above you, or to the side and the water running though the pipes. On arrival it took some time to acknowledge us, even though staff on duty and no other guests at the front desk. However staff very good in making us aware on departure of the issue with the Federal Police protest at Terminal 1, made it easier for us to give us enough time to travel from Terminal 2 to Terminal 1 on the Skytrain.

Dear Michael F., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

La peor experiencia de mi vida

Customer review rating 4.2/5

Paula L. Business - 18/11/2019 Confirmed reviews ALL

Horrible

Estimada Paula l., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Mexico Alameda. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros, por eso me gustaría saber un poco mas de detalle de su estancia y tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

Dirty and stinks

TripAdvisor rating 3.5/5

joaobcmatos Couples - 16/11/2019 TripAdvisor review

We stayed at the hotel just overnight to take the NY flight the following morning. The neighborhood is awful, full of vendors in the streets and they somehow notice you are a foreigner and try to push you into buying their stuff. As you enter the hotel, it stinks like sewage. Very bad experience!

I am very sorry about your experience with the location of the hotel, we are working on the aforementioned topic, we are to order.

Les Miserables

Customer review rating 4.2/5

Herb W. Couples - 15/11/2019 Confirmed reviews ALL

The employees seemed so unhappy at their jobs. Unlike anything else I have experienced in Mexico. Not overt unfriendly or rude, but lack of friendliness and enthusiasm was very noticeable and so unlike other business I experienced while in the country. I could see why their was another negative review on hotels about service standards.

Dear Herbert w., Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff service in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,
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