ibis Mexico Alameda

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ibis Mexico Alameda 3 stars

Customer review rating (ALL Rating) 4.2/5 537 reviews

ALLSAFE approved hotel

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Description

Hotel extras

Located along Av. Juárez, 10 minutes from the Palace of Fine Arts, 20 minutes from the Zocalo and Metropolitan Cathedral, minutes away from Av Reforma and Polanco, 7mi (11.3km) from Mexico City Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Mexico Alameda

BALDERAS #49 COLONIA CENTRO, DELEGACION CUAUHTEMOC, MEXICO, D.F.
06050 Mexico City
Mexico

  • By plane

    APTO CD MEX BENITO At 11km / 6.84 miles

  • By plane

    APTO CD MEX BJ At 11km / 6.84 miles

GPS:19.433369, -99.147717

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

IBIS KITCHEN LOUNGE

Our accommodation(s)

The new ibis room is modern and inviting and has everything you need: a large bathroom, modern decor, a comfortable bed with duvet, Internet and flat-screen TV with the best international channels. The new ibis room is modern and inviting and has everything you need: a large bathroom, modern decor, a comfortable bed with duvet, Internet and flat-screen TV with the best international channels.

Our guest reviews

Our guest reviews for
ibis Mexico Alameda

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  537 reviews

TripAdvisor Rating  3.5/5  672 reviews

Estancia agradable

Customer review rating 4.5/5

Rocio D. C. M. R. Business - Confirmed reviews ALL

Agradable

Estimada Rocio del Carmen M., Muchas gracias por su preferencia y por tomarse el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como anfitriones en su visita a la Ciudad de México, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Le esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Ivonee Cortez Gerente General

Extremely well located

Customer review rating 5.0/5

Adso Solo - Confirmed reviews ALL

Really nice hotel with comfortable rooms and an awesome location right in the city historical center.

Estimado huésped, Muchas gracias por su preferencia y por tomarse el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como anfitriones en su visita a la Ciudad de México, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Ivonee Cortez Gerente General

Customer review rating 4.0/5

Frederick F. Families - Confirmed reviews ALL

Great location. AC was a bonus. Mattress a little too hard for my liking.

Dear Frederick F., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivonee Cortez General Manager

smart choice

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

great location just the usual

Dear Andras F., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivonee Cortez General Manager

Average!

Customer review rating 3.0/5

Herbert S. Solo - Confirmed reviews ALL

Not the best experience, but not the worse either!

Dear Herbert S., Thank you for taking the time to tell us about your experience at the ibis Mexico Alameda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivonee Cortez General Manager

Estancia agradable

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Buen trato

Estimada Shandrya Acosta, Muchas gracias por su preferencia y por tomarse el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como anfitriones en su visita a la Ciudad de México, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Los esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Ivonee Cortez Gerente General

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Good Hotel & good location. The installations in the bathroom need urgently a renovation.

Dear Stefan W., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Cordialmente, Ivonee Cortez Gerente General

Nice and clean

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Excellent choice Close to the center and nice service

Dear Henry C., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Cordialmente, Ivonee Cortez Gerente General

Good stay

Customer review rating 4.0/5

Manuel Couples - Confirmed reviews ALL

The hotel is well located, the staff was super friendly and the service was top notch. However, the elevator was painfully slow and the room itself shows its age.

Dear Fausto Manuel L., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivonee Cortez General Manager

Good stay

Customer review rating 4.5/5

Carmen T. Solo - Confirmed reviews ALL

I like the location, but the parking situation I didn’t like

Dear Maria del T., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive feedback for improvements. I will share your comments with the parking team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 1.5/5

Sonia Solo - Confirmed reviews ALL

Very noisy during the first night, horrible view from the room on the first floor. Old, smelly.

Dear Sonia D., Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Excellent location and disappointing service

TripAdvisor rating 3.0/5

Excursion26505961760 Solo travel - TripAdvisor review

The hotel follows Ibis quality standards in terms of maintenance and cleaning. It is very well located, in the heart of Mexico City and next to a subway station. Unfortunately, the service was cold, impersonal, and even rude. I have stayed in dozens of Ibis hotels all over the world and, considering service, Ibis México Alameda was the worst I have ever been to.

Ok for the price. Great location!

TripAdvisor rating 3.0/5

carl0slem0s Couples - TripAdvisor review

It’s an Ibis with an interesting design. Nice looking and confortable. Ok breakfast, fresh fruit was really good. The location is excellent to visit Mexico City. Walking distance to historical city center sites.

Dear Carlos, We very much appreciate your comments and we are really happy for having had the chance to be part of your good experience in Mexico city. Looking forward to your next visit. Kind Regards, Ivonee Cortéz

Dirty and stinks

TripAdvisor rating 1.0/5

joaobcmatos Couples - TripAdvisor review

We stayed at the hotel just overnight to take the NY flight the following morning. The neighborhood is awful, full of vendors in the streets and they somehow notice you are a foreigner and try to push you into buying their stuff. As you enter the hotel, it stinks like sewage. Very bad experience!

I am very sorry about your experience with the location of the hotel, we are working on the aforementioned topic, we are to order.

low level

TripAdvisor rating 2.0/5

luizclaudi0d Business - TripAdvisor review

The localization is bad, next to the good places for the city, but the avenue is very dirty and loud. The internet did not work for 3 days and one of the elevators did not work every day. I like the IBIS brand is simple but very clear and good to the business, but in this Hotel did not fulfill the expected

Dear guest We appreciate the time it has taken to send us the comments about your stay at Ibis Mexico Alameda We greatly regret that your experience has not met your expectations; please let us send you our most sincere apologies. At Ibis, we strive to provide a quality service to each of our clients, so your comments are very important to us. Please be assured that we will take the necessary measures so that what happened in your stay does not happen again. We sincerely appreciate that you have shared this matter with us and we hope that you will give us a new opportunity to offer you an optimal service. Ivonee Cortez General Manager

Nice budget hotel in Mexico City

TripAdvisor rating 4.0/5

dccchiu Solo travel - TripAdvisor review

Nice budget hotel in Mexico City. The room was very clean and the aircon was sufficent. The location was good and the Metro Station's entrance was just beside hotel. The hotel was also close to a lot of good restaurents in the area.

Dear Guest I appreciate the time you took to share your experience with other travelers. I am particularly pleased that we have met your expectations . My team and I work every day to offer our guests a great experience of comfort and relaxation. We hope your next visit will be as pleasant as the previous one. Sincerely,

MEXICO

TripAdvisor rating 4.0/5

Luiz Augusto de... A Business - TripAdvisor review

Ibis Alameda - the shower room is very slippery - little choice of hot snacks - music system with a very high volume - very kind service staff - Could have a refrigerator in the rooms -in room had no safe

Thank you for your recent visit, we hope to see you soon !!!

Sup-par compared to other Ibis hotels

TripAdvisor rating 3.0/5

apzs Friends getaway - TripAdvisor review

The bathroom was not clean. There were dirty hand marks on one of the walls. The other walls were haphazardly half painted, as if someone had started fixing up the wall and decided to leave the job in the middle.

Thank you for your comments, we are very sorry for what happened, rest assured that we will review the issue with the team of judges to avoid happening again, we hope you give us the opportunity to serve you better in the near future. regards

Bad customer service

TripAdvisor rating 2.0/5

natguzman Friends getaway - TripAdvisor review

Before arriving to ibis, i sent an email to them requesting an additional bed as 2 other people were going to stay with me. When I arrived they said that they didn’t receive anything and all of the other rooms were checked out. So one of us had to sleep on the floor. The least they’ve could have done was provide us with extra bed sheets but we have to wait awhile until they finally had the courtesy to show up with them. Also, the whole payment process was a bit sketchy. I had to pay extra for the other 2 people. I would suggest to really checked your receipt to ensure they’ve charged you correctly.

Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.

Room was good but it was smelling

TripAdvisor rating 2.0/5

amitsE5112FG Business - TripAdvisor review

Bath room was smelling and no bathroom spray was used, however other things were average. Further no cattle was ther in room. Location is good, bed was comfortable. Hotel should check the room individually for any problem

Thank you for taking the time to tell us about your experience at the ibis Mexico Alameda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely,

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