ibis Mexico Alameda Hotel 3 stars

Customer review rating 4.2/5 6,378 reviews

ALLSAFE approved hotel

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ibis Mexico Alameda
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+ 13 Services

Hotel extras

Located along Av. Juárez, 10 minutes from the Palace of Fine Arts, 20 minutes from the Zocalo and Metropolitan Cathedral, minutes away from Av Reforma and Polanco, 7mi (11.3km) from Mexico City Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service availablePaying
Information message

Hotel location

ibis Mexico Alameda

BALDERAS #49 COLONIA CENTRO
DELEGACION CUAUHTEMOC
MEXICO, D.F.
06050 mexico city
mexico

Tel: +52551000500

Fax: (+52)5510005000

Check-in from 15h00

Check out up to 12h00

  • By plane

    APTO CD MEX BENITO At 11km / 6.84 miles

  • By plane

    APTO CD MEX BJ At 11km / 6.84 miles

GPS :19.433369, -99.147717

Our accommodation(s)

The new ibis room is modern and inviting and has everything you need: a large bathroom, modern decor, a comfortable bed with duvet, Internet and flat-screen TV with the best international channels. The new ibis room is modern and inviting and has everything you need: a large bathroom, modern decor, a comfortable bed with duvet, Internet and flat-screen TV with the best international channels.

Standard Room with queen-size bed

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room

Standard Room with two double beds

  • Max. number of persons: 4
  • Wireless internet in your room
Rooms

Our restaurants and bars

IBIS KITCHEN LOUNGE

Type of cuisine: International

Lunch

14:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Non contractual photo

A relaxing break in the bar: the Ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Mexico Alameda

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,378 reviews

tripadvisor

TripAdvisor Rating 3.5/5

644 reviews

Regular Stay

Customer review rating 4.0/5

Cristian L. Business - 25/02/2021 Confirmed reviews ALL

The room was nice as always, I forgot that you do not include the tax in the reservation price and I didn't like that it is not as clear as it should be also this was the first time I brought my car and I specifically asked if you had parking when I called but when I arrived they charged extra

Dear Cristian Eduardo L. Amaro, We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will reinforce with the team the clearest am time to provide the information about the parking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.5/5

Adam Couples - 19/02/2021 Confirmed reviews ALL

All in all good, room’s window could not be closed perfectly.

Dear Adam N., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive feedback for improvement. It is always a pleasure to receive feedback for improvement. I'll share your feedback with our team. I'll share your feedback with our team. and we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

I was WOWed

Customer review rating 5.0/5

Jack M. Solo - 18/02/2021 Confirmed reviews ALL

Your incredible value and European esthetic brings one in. However, value prices did not translate into anything else other than world class service. Your staff went above and beyond to make sure everything was great. The term that comes to mind is nit “staff” - rather professionals of the hotel industry. Your beautiful country promoted me to stay longer and I was able to find a value that was more in-line with something 5hat was comfortable for an extended stay. The ability to do so was facilitated by your Manager Ivonne and Sales Director Lisbeth, along with Edir the Assistant Manager. You work for a hotel owner, but are beyond that brand ambassadors that are directly responsible for extending my stay. You front desk, house keeping, security, and maintenance staff have been world class and have assisted in every possible way. These factors prompt me to further consider extending my stay, returning to the same properties, and staying at others. THANKS AGAIN!!!

Dear Jack M., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Gabby M. Couples - 19/01/2021 Confirmed reviews ALL

The room was nice AND clean but there was no soap on the dispenser thank God I always carry soap on my bag AND shampoo because there were none

Dear Gabby M., Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

The location didn't work for me

Customer review rating 3.0/5

Roberta Solo - 08/01/2021 Confirmed reviews ALL

The hotel staff is kind and very helpful. This wasn't the issue. The issue was mainly the location and the facility which doesn't offer much. Especially in pandemic times.

Dear roberta d., Thank you for taking the time to tell us about your experience at the ibis Mexico Alameda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

well located

Customer review rating 4.0/5

Maren Couples - 06/01/2021 Confirmed reviews ALL

Can recommend this hotel

Dear Maren W., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A week in hell

Customer review rating 2.0/5

Vernon L. Business - 07/03/2020 Confirmed reviews ALL

I guess the only good thing I can say about my experience is that the hotel was in a good location for me. And that's where my where my review ends.

Dear Vernon L., Thank you for taking the time to tell us about your experience at the ibis Mexico Alameda. We are very sorry that your experience did not meet your expectations; please allow us to extend our sincerest apologies. At Ibis, we strive to provide quality service to each of our customers, so your feedback is very important to us. Please be assured that we will take the necessary measures with the training of our new income in housekeeper so that what happened during your stay does not happen again. We sincerely appreciate that you have shared this matter with us and we hope that you will give us a new opportunity to provide you with an optimal service. Receive a cordial greeting.

well located with friendly staff

Customer review rating 4.5/5

Srm Couples - 22/02/2020 Confirmed reviews ALL

we stayed for 1 week and enjoyed the breakfast and smoke free rooms.

Dear Sandra M., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Room unnecessarily unpleasant. Staff customer service good to very good.

Customer review rating 3.0/5

D. M. Solo - 20/02/2020 Confirmed reviews ALL

Nasty staining on furnishing in room. Bathroom extraction fan total failure throughout stay. Great customer service from Miss‘Geraldine’ in restaurant-went so far to serve and assist for 15 to 20 minutes even though her shift had obviously ended and she was almost out of the door on her way home, surprisingly gracious and considerate especially with the language barrier. This attitude and behavior was consistent by her throughout stay. Worthy of high commendation.

Dear Devindra M. M., Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. We will convey your message to our collaborator Geraldine, and I appreciate this message for her, of course it will be recognized. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our mindfulness of the room, in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Good Stay

Customer review rating 4.5/5

Fernando L. Business - 18/02/2020 Confirmed reviews ALL

Overall it was a nice experience. The staff was always friendly and the amenities were just fine.

Dear Luis L., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ok for the price. Great location!

TripAdvisor rating 3.0/5

carl0slem0s Couples - 18/02/2020 TripAdvisor review

It’s an Ibis with an interesting design. Nice looking and confortable. Ok breakfast, fresh fruit was really good. The location is excellent to visit Mexico City. Walking distance to historical city center sites.

Dear Carlos, We very much appreciate your comments and we are really happy for having had the chance to be part of your good experience in Mexico city. Looking forward to your next visit. Kind Regards, Ivonee Cortéz

Centrally located, but not very pleasant area

Customer review rating 3.5/5

Lili G. Friends - 13/02/2020 Confirmed reviews ALL

Good stay, but as a gold member expected a bit more curtesy. As usual the bedding was good and very pleasant to sleep in. For this I definitely recommend All brand. At Ibis Alemada - I sent in advance specifically an email for early check-in request and a double bed room - none was fulfilled. I had 3 times to repeat about the kind of room we want. At about the check-in they asked to do at 3pm...thus this inaccurate service was very disappointing. And would not stay there again, sorry

Convenient location

Customer review rating 4.0/5

Lee Solo - 11/02/2020 Confirmed reviews ALL

Check-in was easy; the room was clean and had a good view to the east; access to the upper floors is secure. There is one English-language television station (CNN) and I liked the mood-music channel. I found the restaurant confusing and somewhat unappetizing, so didn’t eat there. Staff is eager and helpful and some speak a little English.

Enjoyable

Customer review rating 5.0/5

Ronald L. Families - 04/02/2020 Confirmed reviews ALL

My first time in the museums and this location is near the metro, metro bus and touristic routes to easy the visits.

good location

Customer review rating 4.5/5

Pedro -. H. A. T. I. Business - 30/01/2020 Confirmed reviews ALL

The reception staff need to be more friendly. The lady in the blue uniform is quite serious.

Estancia agradable

Customer review rating 4.5/5

Josue V. Friends - 21/01/2020 Confirmed reviews ALL

Excelente

MR Michel Patrick M.

Customer review rating 5.0/5

Michel P. M. Families - 08/01/2020 Confirmed reviews ALL

The staff are amazing, the hotel is great but unfortunately I have to cancel the end of my stay because my back was suffer... the staff say to me I will be repay when I fill a form that they will send me be e-mail. I receive e-mail from the hotel without form, I mention that two time one in person and one by email and still waiting for the form after 8 days, other wise my one night experience with you was great!

As expected

Customer review rating 4.0/5

Jorge F. Families - 03/01/2020 Confirmed reviews ALL

The shower to small,

Very professional staff. All over

Customer review rating 5.0/5

Marco A. N. Families - 28/12/2019 Confirmed reviews ALL

All of them where very helpful and asking us if we were having a good staying at the hotel and at the same time respecting our space.

Not at all happy with Accor services.

Customer review rating 0.5/5

Aftab H. Couples - 27/12/2019 Confirmed reviews ALL

Hotel is gud, but Accor services really very bad. Hotel location is good , but dontbgo thru Accor.

Dear Aftab H., Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

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