ibis Mexico Alameda 3 stars

Customer review rating (ALL Rating) 4.3/5 364 reviews

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BALDERAS #49 COLONIA CENTRO, DELEGACION CUAUHTEMOC, MEXICO, D.F., 06050 Mexico City, Mexico

Description

Hotel extras

  • Breakfast, parking, events, and activities on the terrace.

  • Executive menu for office workers.

  • Near Juárez metro station.

  • Accessible for people with reduced mobility.

  • Located in the city center, near Av. Juárez.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with two double beds

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • Bedding 2 x Double bed(s)
See availabilities

Hotel location

ibis Mexico Alameda

BALDERAS #49 COLONIA CENTRO, DELEGACION CUAUHTEMOC, MEXICO, D.F.
06050 Mexico City
Mexico

GPS:19.433369, -99.147717

Telephone
Fax +52 55 1000 5000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park
  • 144 rooms
  • 4 rooms for people with reduced mobility
  • 144 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • Near the property
  • Public
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.65 m / 66 ft

  • Parking pricing: 5.71 € 120 MXN Per day

Services & equipment

  • Valet parking

IBIS KITCHEN LOUNGE

Photo out of - IBIS KITCHEN LOUNGE

Cooking style
International
Capacity
74
06050 Mexico City, Mexico

Other informations

Services

  • Air conditioning
  • Terrace

Payment

  • Cash
  • Credit card

A relaxing break in the bar: the Ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Buffet

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  364 reviews

Customer review rating 5.0/5

Jose L. C. L. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Raul A. S. Families - Confirmed reviews ALL

Estimado Raul, Muchas gracias por el tiempo tomado en responder nuestra encuesta de servicio, es muy grato para nosotros saber que su estancia cumplió con sus expectativas. ¡Lo esperamos pronto!

Customer review rating 3.5/5

Carolina C. R. Couples - Confirmed reviews ALL

Estimada Carolina, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Ibis México Alameda Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Ana Martinez Gerente General

Customer review rating 4.5/5

Alejandro H. Friends - Confirmed reviews ALL

Estimado Alejandro, ¡Muchas gracias por su comentario! Nos alegra saber que disfruta de nuestra excelente ubicación y que siempre encuentra una estancia cómoda y tranquila para descansar. Agradecemos su confianza y esperamos darle la bienvenida nuevamente muy pronto en ibis Alameda. 😊

Customer review rating 3.5/5

Marisela C. Solo - Confirmed reviews ALL

Estimada Marisela, Muchas gracias por sus amables comentarios, nos alegra saber que cumplimos con la promesa de limpieza y servicio, en efecto, Ibis es la marca economica de Accor, estaremos con gusto compartiendo sus observaciones para posibles cambios dentro de los estandares en un futuro y podamos brindarle un mejor servicio. ¡La esperamos muy pronto!

Customer review rating 5.0/5

Raul A. S. Families - Confirmed reviews ALL

Perfect location

Estimado Raul, Muchas gracias por el tiempo tomado en responder nuestra encuesta de servicio, es muy grato para nosotros saber que su estancia cumplió con sus expectativas. ¡Lo esperamos pronto!

Customer review rating 3.5/5

Carolina C. R. Couples - Confirmed reviews ALL

It was good just the smell of the room was very unpleasant like humidity. The AC was broken and leaked a considerable amount of water.

Estimada Carolina, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Ibis México Alameda Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Ana Martinez Gerente General

Customer review rating 4.5/5

Alejandro H. Friends - Confirmed reviews ALL

Good hote for a short-stay time when visit Mexico City

Estimado Alejandro, ¡Muchas gracias por su comentario! Nos alegra saber que disfruta de nuestra excelente ubicación y que siempre encuentra una estancia cómoda y tranquila para descansar. Agradecemos su confianza y esperamos darle la bienvenida nuevamente muy pronto en ibis Alameda. 😊

Customer review rating 3.5/5

Marisela C. Solo - Confirmed reviews ALL

The hotel is just okay. Staff is friendly and room was clean. I was told this is the "inexpensive" version of Accor when I went with questions to the front desk. Elevators clearly need maintenance, the extractor in the WC was not working, they prefer leaving 2 huge towels for one person instead of a hand towel which is... Interesting. Also for some reason having just one trash bin goes hand in hand with being a cheap hotel apparently. Location is convenient if you're going to center your activities at or around downtown. This budget version of a hotel is not so budgety still, I've rented apartments with better amenities for less than a night's cost in this hotel. I wouldn't mind staying there again, but honestly it is not going to live in my mind as a first option.

Estimada Marisela, Muchas gracias por sus amables comentarios, nos alegra saber que cumplimos con la promesa de limpieza y servicio, en efecto, Ibis es la marca economica de Accor, estaremos con gusto compartiendo sus observaciones para posibles cambios dentro de los estandares en un futuro y podamos brindarle un mejor servicio. ¡La esperamos muy pronto!

Customer review rating 5.0/5

Jean-louis M. Business - Confirmed reviews ALL

Staff very friendly and accommodating at all times.

Estimado Jean-Louis, ¡Qué bonito leer esto! Nos encanta saber que cada vez que nos visitas te sientes como en casa. Gracias por tu confianza y preferencia; siempre será un placer recibirte.

Customer review rating 5.0/5

Enrique T. Solo - Confirmed reviews ALL

Clean and good location

Estimado T., Muchas gracias por el tiempo tomado en responder nuestra encuesta de servicio, es muy grato para nosotros saber que su estancia cumplió con sus expectativas. ¡Lo esperamos pronto!

Customer review rating 4.0/5

Ruchi T. Business - Confirmed reviews ALL

Stayed 2 night. Very helpful FOH staff. Very good house keeping. But the room has a strong airfreshner smell. air doesn't circulate well. When booking for 2 nights for 2 people, it's better to give 2 water bottles per day and refresh the towels the next day. Breakfast was a good selection. value for money

Dear Mr. Ruchi, Thank you very much for your kind comments. We are pleased to hear that you enjoyed your stay with us, and we are working on the details you mentioned to ensure greater comfort. Please let me know when your next stay will be; it will be a pleasure to assist you personally. Ana Martinez General Manager.

Customer review rating 4.5/5

Jayesh M. Solo - Confirmed reviews ALL

I was welcomed by very helpful staff at the front desk upon my early arrival and they granted me early check in. This was appreciated as I was sick st the time and needed to rest.

Estimado huésped Le agradezco se haya tomado el tiempo para compartir su experiencia en el hotel. Me complace especialmente que reconozca el esfuerzo de los que trabajamos en Ibis México Alameda, por lograr nuestro objetivo, el hacer de su estancia una experiencia confortable y especial. Trabajaremos en las mejoras de cada area de oportunidad que amable mente nos comenta y esperamos su siguiente visita cumplir con la satisfacción de toda su estancia. Esperamos tenerlo de vuelta con nosotros en sus próximas visitas a la ciudad. Reciba un cordial saludo.

Customer review rating 4.5/5

Rafael D. O. A. Solo - Confirmed reviews ALL

Friendly always available to help at whatever would be your need during staying at the hotel.

Estimado Rafael, Nos complace saber que su estancia con nosotros ha cumplido con sus expectativas, nuestra misión es hacer una experiencia memorable para todos nuestros huespedes, así mismo, me gustaría compartirle que tenemos estrictos procedimientos d. seguridad e higiene por lo que sientase seguro y con la libertad total d. que los productos, sea agua o comida dentro d. nuestras instalaciones son 100% seguros. ¡Lo esperamos muy pronto!

Customer review rating 4.5/5

Edgar H. R. Families - Confirmed reviews ALL

Room are very comfortable, the only thing I wish they had was a refrigerator to keep beverages cold. Other than that, the staff was very friendly and helpful.

Estimado Edgar, Muchas gracias por sus comentarios y preferencia, desafortunadamente el estandar de IBIS no esta la nevera en la habitación, sin embargo, tomaremos en cuenta sus recomendaciones para futuros cambios. ¡Lo esperamos pronto!

Customer review rating 5.0/5

Kaushik G. Business - Confirmed reviews ALL

However breakfast staff could be more helpful and also warm food

Dear Kaushik G., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Martinez GM Elizabeth García Subgerente

Customer review rating 5.0/5

Martin S. Business - Confirmed reviews ALL

my entire stay was ver satisfactory. The only thing or issue is that, there 3 of us each in our own room. I made the reservation. We were arriving late, so I notified the front desk. In order for the reservation to not get cancelled they charged all 3 reservations to my credit card as a safety measure, even though I called in advance letting them know of my late arrival. I wish they'd asked me if it was ok. It wasn't a big deal but it was a little complicated when I had to report the charge to my business CC.

Estimado Martin, Muchas gracias por sus amables comentarios, lamentamos mucho el inconveniente que tuvimos con sus reservaciones, estamos realizando capacitaciones correspondientes para evitar que esto se repita. ¡Esperamos nos brinde la oportunidad nuevamente de formar parte de sus viajes!

Customer review rating 4.0/5

Cortes H. S. Business - Confirmed reviews ALL

Agradable

Estimado Sr. Cortes, Muchas gracias por su preferencia y por tomarse el tiempo para compartir sus comentarios. ¡Lo esperamos muy pronto! Ana Martínez

Customer review rating 4.5/5

Arturo G. Business - Confirmed reviews ALL

SATISFACTORIA

Estimado Sr. G., Muchas gracias por su preferencia y por tomarse el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como anfitriones en su visita a la Ciudad de México, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Gerencia General

Customer review rating 1.5/5

David B. Couples - Confirmed reviews ALL

Upon arrival the staff barely spoke English. The two receptionists were very obviously gossiping about my partner and I (I do understand Spanish, thanks). We got to the room, which was damp, dank, smelly and dirty. The supposed queen sized bed is so small, and we are both 6ft+. We asked for a different room, more gossiping and switching wasn't possible until the next day. Next day: yes we can switch, to a twin room, meaning two "queen" beds, meaning we also had to pay extra for the "upgrade". Then to find out that we initially booked with breakfast, but with the upgrade we would lose our breakfast unless we paid even more, which would have brought the total up to that of a five-star hotel in the area. There was one receptionist part of the day staff that was actually nice, and the breakfast team was super friendly. As for the rest I have no good words. The rooms are not equipped with tea nor coffee, the smell of the sewage everywhere is foul. I usually Stay in a Holiday Inn Express, which is a two star and much better than this supposed 3-star Hotel. I thought to try out the Accor version of a budget hotel and was deeply disappointed. Never again. I can highly recommend everyone to look for alternative non-chain hotels in the area at the same price and higher comfort levels and luxury. Strongly suggest the use of mystery guests or get the management stay in the hotel for a night or two so they can experience all the things they need to improve.

Estimado/a huésped Le agradezco el tiempo que se tomó para hacernos llegar sus comentarios sobre su estancia en el hotel. Lamento que el diseño de la habitación no haya cumplido con sus expectativas. En ibis tenemos el firme compromiso de brindar la mejor atención a nuestros huéspedes, instalaciones de primera calidad con camas cómodas y todo al mejor precio de nuestro segmento en la zona Alameda. Esperamos tener la oportunidad de recibirle de nuevo y mostrarle que somos excelentes anfitriones y cuidadosos de brindar una atención cálida que representa una excelente relación calidad-precio. Reciba un cordial saludo. Ivonee Cortez Gerente General

Customer review rating 4.5/5

Lewis E. Couples - Confirmed reviews ALL

Right next door to the Juarez metro station this was perfectly placed to explore the city. The bed was very comfy and the room quiet. We also had enjoyed the buffet breakfast. The staff were very welcoming

Customer review rating 3.0/5

Shakhida I. Friends - Confirmed reviews ALL

The hotel is clean and well managed, but the staff at the reception has no English whatsoever to help the guests which is an issue and also quite surprising taking into account the location of the hotel. I was placed in the incorrect room and the luggage was placed there, only 5 hours later it turned out that all those hours my things were in the wrong room; the receptionist was not the one checking me in and it required a lot of gestures and almost shouting to make him move and actually check if my things in the wrong room were still there. The receptionist that checked me in was not seen any more during my 4 nights stay. It raises the question of who was that and also makes it a great issue that NONE of the staff speaks ANY English.

Customer review rating 2.0/5

Hazael M. Couples - Confirmed reviews ALL

Location is very good, rooms are ok, breakfast also very good. Staff's attitude seems to be impersonal at best, hostile at worst.

Customer review rating 2.5/5

Christopher D. Families - Confirmed reviews ALL

We have used Ibis hotels before in Europe, and this experience in Mexico City was not what we were expecting. The location of the hotel was excellent, close to many food options, the Metro was next door, and walking distance to numerous cultural sites. Staff was friendly. The breakfast was good, but later restaurant options and bar options within the hotel were limited. Rooms were small with little space for luggage and belongings.

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