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ibis Mexico Alameda Hotel 3 stars

TripAdvisor rating 3.5/5 621 reviews
ibis Mexico Alameda
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+ 13 Services
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Hotel extras

Located next to Avenida Juárez, 10 minutes from the Palacio de Bellas Artes, 20 minutes from the Zocalo and the Metropolitan Cathedral, and just a few minutes from Avenida Reforma and the Polanco district. 7 miles (11.3 km) from Mexico City Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Mexico Alameda

BALDERAS #49 COLONIA CENTRO
DELEGACION CUAUHTEMOC
MEXICO, D.F.
06050
mexico city
mexico

Tel: +52551000500

Fax: (+52)5510005000

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    APTO CD MEX BENITO At 11km / 6.84 miles

  • By plane

    APTO CD MEX BJ At 11km / 6.84 miles

GPS :19.433369, -99.147717

Our accommodations

The new ibis room is modern and inviting and has everything you need: a large bathroom, modern decor, a comfortable bed with duvet, Internet and flat-screen TV with the best international channels. The new ibis room is modern and inviting and has everything you need: a large bathroom, modern decor, a comfortable bed with duvet, Internet and flat-screen TV with the best international channels.

Standard Room with queen-size bed

  • Max. number of persons: 3
  • Wireless internet in your room

Standard Room with two double beds

  • Max. number of persons: 4
  • Wireless internet in your room

Our restaurants and bars

IBIS KITCHEN LOUNGE

Type of cuisine: International

Lunch

14:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Photo non contractuelle / Strictly non binding

A relaxing break in the bar: the Ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Mexico Alameda

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,132 reviews

tripadvisor

TripAdvisor Rating 3.5/5

621 reviews

Customer review rating 4.2/5

Esther Y. Families - 26/11/2019 Confirmed reviews ALL

We enjoyed our stay at ibis for the most part. When I booked our room we were told our breakfast was included. When we tried to have breakfast the lady said we needed to pay. Oh well .

Dear Esther Y., Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our breakfast in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Very accomodating

Customer review rating 4.2/5

Raul M. Couples - 22/11/2019 Confirmed reviews ALL

Easy!

Dear Raul M., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

EXCELENTE

Customer review rating 4.2/5

Pa… Business - 21/11/2019 Confirmed reviews ALL

GRAN CONFORT EN LA HABITACION , LA ATENCION EXCELENTE

Muchas gracias por su preferencia y por tomarse el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como anfitriones en su visita a la Ciudad de México, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Ivonee Cortez Gerente General

Awesome place to stay in

Customer review rating 4.2/5

Raf Business - 19/11/2019 Confirmed reviews ALL

The place was very well located and everyone very helpful. Room always clean. The wifi is super fast kudos

Dear Raphael M., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Anonymous Couples - 19/11/2019 Confirmed reviews ALL

Hotel good location, breakfast nice and nice choice. The room was fine but the walls of the hotel are thin, you can hear every sound from above you, or to the side and the water running though the pipes. On arrival it took some time to acknowledge us, even though staff on duty and no other guests at the front desk. However staff very good in making us aware on departure of the issue with the Federal Police protest at Terminal 1, made it easier for us to give us enough time to travel from Terminal 2 to Terminal 1 on the Skytrain.

Dear Michael F., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

La peor experiencia de mi vida

Customer review rating 4.2/5

Paula L. Business - 18/11/2019 Confirmed reviews ALL

Horrible

Estimada Paula l., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Mexico Alameda. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros, por eso me gustaría saber un poco mas de detalle de su estancia y tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

Dirty and stinks

TripAdvisor rating 3.5/5

joaobcmatos Couples - 16/11/2019 TripAdvisor review

We stayed at the hotel just overnight to take the NY flight the following morning. The neighborhood is awful, full of vendors in the streets and they somehow notice you are a foreigner and try to push you into buying their stuff. As you enter the hotel, it stinks like sewage. Very bad experience!

I am very sorry about your experience with the location of the hotel, we are working on the aforementioned topic, we are to order.

Les Miserables

Customer review rating 4.2/5

Herb W. Couples - 15/11/2019 Confirmed reviews ALL

The employees seemed so unhappy at their jobs. Unlike anything else I have experienced in Mexico. Not overt unfriendly or rude, but lack of friendliness and enthusiasm was very noticeable and so unlike other business I experienced while in the country. I could see why their was another negative review on hotels about service standards.

Dear Herbert w., Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff service in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

REGULAR

Customer review rating 4.2/5

. Business - 14/11/2019 Confirmed reviews ALL

MALA ATENCION PERSONAL DE RESTAURANT ESPECIFICO AREA DE JUGOS

Estimado HERNANDO L., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Mexico Alameda. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias con nuestro colaborador para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

Good accommodation, not so good breakfast and attention

Customer review rating 4.2/5

Karina Solo - 11/11/2019 Confirmed reviews ALL

Good accommodation, bed, shower. Excellent wifi service. The breakfast was not good and the service were lacking.

Dear Karina L., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. we are sorry that breakfast did not meet your expectations, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfort bed. Good location.

Customer review rating 4.2/5

J. Solo - 29/10/2019 Confirmed reviews ALL

Very helpful FO!

Dear Douet J., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Eflores Business - 28/10/2019 Confirmed reviews ALL

It was very nice, very private and safe.

Dear Ericka V., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.2/5

Anonymous Couples - 28/10/2019 Confirmed reviews ALL

en general ....bien

Estimado Oscar T., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mexico Alameda. Es siempre un placer recibir comentarios positivos. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

S. far S. good

Customer review rating 4.2/5

Hker Friends - 17/10/2019 Confirmed reviews ALL

we are a group of 7. some of the rooms provide bottle water, some do not. it is confusing. BTW, we only stay a night.

Dear Pui Shan S., Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. The housekeeper's equipment must leave a bottle of water upon arrival of each room. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our water in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.2/5

Rogelio Couples - 11/10/2019 Confirmed reviews ALL

IT WAS A GOOD EXPERIENCE, JUST NEED AN AREA FOR SMOKING.

Dear Rogelio C., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

average, if disappointing stay

Customer review rating 4.2/5

Jz Business - 07/10/2019 Confirmed reviews ALL

The hotel isn't in great condition -- rooms don't feel very clean, hallways appear dirty and stained, and breakfast was very poor. It took way too long to check-in and there weren't enough people working the front desk. A bit unfortunate as I stayed here when it first opened and had a great stay.

Dear Justin S., Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our the service in order to prevent any future occurrence. Let me know about your next stay at CDMEX to offer you a special rate and make your stay a better experience.. Sincerely,

Very happy.

Customer review rating 4.2/5

Shriram T. Solo - 01/10/2019 Confirmed reviews ALL

Breakfast was awesome, staff helping and friendly There is no safe in the room

Dear Shriram T., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Clean, friendly, great location

Customer review rating 4.2/5

Ivan O. Business - 17/09/2019 Confirmed reviews ALL

I have been staying there for a while since it opened. Staff have been always very friendly and the beds are clean and confortable. Location is very near a subway station and the Alameda Park, which is a very popular park near Downtown Mexico City.

Dear guest We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivonee Cortez General Manager

Agradable

Customer review rating 4.2/5

M. P. M. G. Business - 16/09/2019 Confirmed reviews ALL

Buena en general

Estimado/a huésped Muchas gracias por su preferencia y por tomarse el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como anfitriones en su visita a la Ciudad de México, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Ivonee Cortez Gerente General

Excellent

Customer review rating 4.2/5

Joshua K. B. Couples - 15/09/2019 Confirmed reviews ALL

Bed very confortable, room cool, design very beautiful

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ivonee Cortez General Manager
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