ibis Mexico Alameda 3 stars

Customer review rating (ALL Rating) 4.3/5 961 reviews

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Description

Hotel extras

Located along Av. Juárez, 10 minutes from the Palace of Fine Arts, 20 minutes from the Zocalo and Metropolitan Cathedral, minutes away from Av Reforma and Polanco, 7mi (11.3km) from Mexico City Airport

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Hotel location

ibis Mexico Alameda

BALDERAS #49 COLONIA CENTRO, DELEGACION CUAUHTEMOC, MEXICO, D.F.
06050 Mexico City
Mexico

GPS:19.433369, -99.147717

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN LOUNGE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  961 reviews

TripAdvisor Rating  3.5/5  738 reviews

well located and clean room

Customer review rating 4.5/5

Ron O. Solo - Confirmed reviews ALL

no problems with any aspect of my stay

Poor quality

Customer review rating 2.5/5

Jean Couples - Confirmed reviews ALL

No hot water for shower 3 of the 7 days. One day no water at all. Breakfast Buffett was limited and not worth the $12. Towels west thin and no wash cloths. Soap for hand washing was thin (seemed watered down) compared to soap in shower. Shower leaked no iron in room. No toilet brush.

Dear Jeanie m., Thank you for taking the time to tell us about your experience at the ibis Mexico Alameda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Horrible bed

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

The location is great. Staff is friendly. Elavator takes forever since there’s only 1 working and is kind of small. But the worst issue is the bed, sleeping on the floor would he more confortable

Dear Juan Carlos G., Thank you for taking the time to tell us about your experience at the ibis Mexico Alameda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

well located

Customer review rating 4.0/5

Victor L. Families - Confirmed reviews ALL

everything went as it should, shout out to reception manager, that achieved to accommodate a large group on available rooms and resolving usual issues like forgotten keys and commodities for the room such as towels or more soap.

Estimado Victor Muchas gracias por su preferencia y por tomarse el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como anfitriones en su visita a la Ciudad de México, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Cordialmente Gerente General

Mexico Unplugged

TripAdvisor rating 1.0/5

Jan M TripAdvisor review

Hotel rooms small dirty mattress slips off the base .Bathroom very basic n old no extras like tissues towels rough not soft no little extras.No tea n coffee available no fridge or safe in rooms or bottled water very old n run down I would not recommend.

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Other web-users rate our hotel

  • 853 reviews 9.2/10 Location
  • 1,061 reviews 3.8/10 Room
  • 1,166 reviews 8.4/10 Service
  • 33 reviews 5.8/10 WiFi
  • 630 reviews 2.7/10 Comfort
  • 490 reviews 3.8/10 Cleanliness
  • 314 reviews 6.9/10 Breakfast
  • 246 reviews 3.7/10 Amenities

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