Information message

Sofitel Mexico City Reforma Hotel 5 stars

Customer review rating 4.8/5 929 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Sofitel Mexico City Reforma
See on a map
+ 25 Services

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and close to the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • 38th floor pool with an outstanding modern Mexican arquitecture

  • Cityzen Rooftop Kitchen, the new hotspot to enjoy exquisite gastronomy from the heights

  • On-site COVID-19 viral antigen test available

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 mexico
mexico

Tel: +525586600500

Check-in from 15h00

Check out up to 12h00

  • Metrobus "La Palma" :  Metrobus Line 7 La Palma

  • Metro "Insurgentes" :  Line 1 Insurgentes

  • By plane

    Int Airport of Mexico City At 13km / 8 miles - Shuttle paying

  • By plane

    International Airport of Toluca At 55km / 34 miles

GPS :19.428535, -99.16593

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Breakfast à la carte
    • Buffet
    • Room service
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 275 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 37 connecting rooms
    • 275 non-smoking rooms
    • 40 floors
  • Languages spoken at the hotel
    • French
    • Spanish
    • English
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Pressing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Pets welcome
    • Pet allowed Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • MEX Additional charge
    • Int Airport of Mexico City Additional charge
  • 24h/7d Valet Parking only
    • On site
    • Private
    • TESLA recharging units
    • Parking opened 24/7
    • Valet parking
Well-being
  • Alberca Sofitel
    • Covered
    • On site
  • SOFITEL FITNESS
    • On site
    • Massage
    • Sauna room

Our accommodation(s)

Designed to maximize functionality without compromising comfort, guest rooms are thoughtfully appointed with touches such as L'Occitane amenities and self-serve Nespresso coffee machines. Room boasts floor-to-ceiling windows showcasing Mexico City sky Technologically intuitive features: Bluetooth connectivity and automated curtains revealing sweeping views at the touch of a button. Lavish touches make Sofitel's suites the premiere option for a VIP experience with upgraded offerings

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 471

  • Maximum capacity: 358 people

  • Maximum banquet capacity: 290 people

Find out more

Our guest reviews for
Sofitel Mexico City Reforma

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

929 reviews

TripAdvisor Rating 5.0/5

319 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great stay

Customer review rating 5.0/5

Melanie Friends - 22/10/2021 Confirmed reviews ALL

Wonderful experience at the hotel. The staff was amazing. Especially Jonathan.

My best experience with Accor so far

Customer review rating 5.0/5

Py L. Business - 21/10/2021 Confirmed reviews ALL

This was truly an amazing experience. The hotel, the facilities and the staff all contributed to this perfect stay.

Wow what a spectacular experience!

Customer review rating 5.0/5

Juan C. B. Friends - 20/10/2021 Confirmed reviews ALL

This is the first time I go to a hotel and the reception staff greets you by name! The building is right next to the US embassy so they take their security very seriously! The views are pretty spectacular and the amenities are incredible! I got a free upgrade which I didn’t ask for and my goodness was it worth it! I will definitely be back here again!

Dear Juan B., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Problems with the shower

Customer review rating 1.5/5

Anonymous Couples - 20/10/2021 Confirmed reviews ALL

The hotel staff, location and design were beyond expected, but we couldn't have hot water on our shower during the stay. A maintenance team came to our room but they didn't fix the problem after staying for almost 40 minutes with 4 people and leaving boot dirt everywhere.

Comfortable Stay

Customer review rating 4.5/5

Annu Friends - 19/10/2021 Confirmed reviews ALL

The hotel is very clean and safe. The staff was excellent, the rooms are huge and the most comfortable beds ever. The entire staff at the rooftop bar is so nice and accommodating. especially the host. I didnt get his name but we went every night and he was great. Also, the breakfast buffet is great. My only suggestion is you need to provide more soap. There is one bar of soap and the toilet area is separate so you can have to take the soap from one place to another. We called for more but this should just be there.

Dear Amandeep G., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Incredible view, beautiful design, wonderful staff, amazing amenities.

Customer review rating 5.0/5

Nicholas A. Solo - 18/10/2021 Confirmed reviews ALL

Loved every minute of my time in Sofitel cdmx!

Dear Nicholas A., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Great, relaxing stay

Customer review rating 5.0/5

Mary F. Y. Families - 18/10/2021 Confirmed reviews ALL

We came to Mexico City with our three year old and stayed for a long weekend. Our stay at the Sofitel was relaxing, luxurious and safe. We ate at all of the restaurants, food, service and drinks were great. We loved the indoor pool and gym, spent an afternoon enjoying the view and relaxing. Our room was also very well appointed and roomy, quiet and restful. Overall the staff was so helpful and accommodating, it was a wonderful retreat in a very busy city.

Dear Mary Y., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager
Customer review rating 5.0/5

Phillip B. Families - 17/10/2021 Confirmed reviews ALL

The finest hotel we have stayed in in Mexico City (in numerous trips). Service was superb, remarkable even by the standards of the usual quality of service in Mexico. Beautiful hotel, fine rooms, perfect location. This will be our "go to" hotel in future.

Dear Phillip Gloria B., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Very comfortable room

Customer review rating 4.5/5

Gaby Couples - 16/10/2021 Confirmed reviews ALL

The service was excellent. Thw room is super comfortable and modern. We only had a small issue with our room service order but the overall experience was great.

Dear Gabriela Q., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

wonderful service, great location

Customer review rating 5.0/5

Ellen L. Business - 15/10/2021 Confirmed reviews ALL

We came for a business event and the service at the hotel was perfect. From check-in to check out. Room was excellent and view of the city was beautiful.

Dear John L., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent Service & Safe Location

Customer review rating 4.5/5

Maria S. Business - 15/10/2021 Confirmed reviews ALL

I had an excellent experience while staying at Sofitel in Mexico City. The staff were excellent and the hotel was beautiful and clean to include all amenities. I look forward staying there again.

Dear Lauritsah A., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent Customer Care, fantastic location and amazing view from my suite

TripAdvisor rating 5.0/5

Carl Norman V 15/10/2021 TripAdvisor review

Very attentative and polite staff in the entire hotel. Barkeeper (Constanza) at the Bar on the 12th floor super friendly and helpful. My suite located in the 32nd foor had a balcony and an amazing view of the Paseo de la Reforma and the Angel de la Independencia. Beds were super comfy. Last but not least, the hotel has a rooftop bar located on the 38th floor with an incredible view, great drinks, snacks and nice mix of people, both locals and travellers alike. All in, a great experience having stayed at the Sofitel Reforma. Will certainly be back!

Bonjour Carl Norman V, It has made our day to read your lovely review and know that you sincerely enjoyed your stay at Sofitel Mexico City Reforma. To know that you were able to appreciate your suite, the incredible view from Cityzen and the service provided by all of our ambassadors. I will be sharing your kind words with Constanza, who I'm sure will be delighted to know that you had a wonderful visit. Best regards, José Manuel Delgado Guest Relations & Quality Manager

A will be back experience!

Customer review rating 5.0/5

Trinidad Couples - 13/10/2021 Confirmed reviews ALL

Diego was amazing when we walked in early in the morning. The whole staff was very friendly and welcoming!

Dear Trinidad T., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Nice room with a view

Customer review rating 5.0/5

Anonymous Families - 13/10/2021 Confirmed reviews ALL

Modern hotel with friendly staff and comfortable rooms

Dear Heinrich F., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager
Customer review rating 5.0/5

Michael S. Business - 13/10/2021 Confirmed reviews ALL

I came to the city for work, and my wife joined me. We had a wonderful experience, and look forward to our next visit.

Dear Michael S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Well located

Customer review rating 5.0/5

Sl Couples - 13/10/2021 Confirmed reviews ALL

Beautiful hotel, spacious rooms, great and safe location, gorgeous pool, 24-hour spa, excellent service.

Dear Selena L., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Good Stay

Customer review rating 5.0/5

Jorge Business - 13/10/2021 Confirmed reviews ALL

The staff was friendly and will to help and the room and view were great.

Dear Jorge G., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Average

Customer review rating 3.5/5

Giancarlo A. Families - 13/10/2021 Confirmed reviews ALL

The check in process was really a problem not happy about that

Très Magnifique

Customer review rating 5.0/5

Luiza S. Couples - 13/10/2021 Confirmed reviews ALL

My husband and I spent four nights at Sofitel. It was tres magnifique! The hotel is located on the famous tree-lined Avenida Paseo de La Reforma that runs diagonally across the heart of Mexico City. There are many historic and mordent buildings, monuments and sculptures, luxury hotels Four Seasons, St Regis and Ritz-Carlton near by. You can quickly get to other two great areas on Mexico City: Centro Historico and Polanco. We loved everything: kind and caring people of Sofitel, smooth and attentive service, amazing room with L'Occitane products, breathtaking skyline view of the city, fantastic pool and sauna, Balta restaurant, Cityzen rooftop bar, concierge service and more. We would like to say thank you to all staff who made our experience unforgettable and especially to Arturo Sánchez. He arranged our reservation at Pajol for seven-course tasting menu, trip to the Valley of Teotihuacan with magical hot air balloon ride and PCR tests. When you are in Mexico City definitely stay at Sofitel!

Dear luiza S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent as usual

TripAdvisor rating 5.0/5

mdominguez2021 Business - 31/08/2021 TripAdvisor review

Excellent stay as usual with a very dedicated personnel. Rooms are clean and modern, comfort is as good as in any Sofitel hotels I feel like in my 2nd home every time I stay in this hotel Definitely worth a try when staying in DF

Bonjour mdominguez2021, As I read that Sofitel Mexico City Reforma has become your second home I can't help but smile. Thank you very much for trusting us and remember that you will always have a family that will be delighted to welcome you back when you return to our vibrant city. Best regards, José Manuel Delgado Guest Relations & Quality Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in mexico