Sofitel Mexico City Reforma Hotel 5 stars

I had an extended stay here recently. They're following proper COVID protocol and I felt safe in every way. It's a beautiful hotel, focused on hospitality. Liliana at Guest Services was particularly helpful, professional and courteous. She went out of her way to assist me with documents my office needed from me. I would be happy to return to this hotel anytime.

I stayed for 8 nights in this hotel where all the staff has made me feel both safe and at home. The rooms are absolutely gorgeous and the bed super confortable. The views from the rooms as well as the pool are stunning. I will fire sure come back next time I come to CDMX!

Bonjour! I traveled to Mexico City on my own and stayed in the Sofitel for 6 nights. Upon arrival, I was greeted, felt respected, and welcomed. I was personally assisted with my belongings and the staff was patient, professional, and kind. The staff went above and beyond to help me and accommodate me throughout my stay. I would like to thank Fernanda (assistant guest relations manager), Gerardo (assistant front office manager), Ivan (from fitness center), Diego (security), Carla (Balta), Diana (Balta) and Salvador (Balta) for being outstanding staff. I stayed in a supreme suit with a view to the Angel of Independence and felt very comfortable. The decor and specs of the room are appealing, and the bathroom is well-designed. I frequently used the gym and the pool and enjoyed the amenities, along with the incredible views at night. The meals from Balta were tasteful, and I was well-served by the staff. I am so very pleased with my stay at the Sofitel and plan to return!

I was traveling with my mum through Belize when the travel ban happened due to the Corona virus. So we had to leave the country asap and since I love Mexico City we booked a room at the Sofitel. I've stayed at their Munich property before and knew how luxurious it is and how their room service will probably be top-notch. And they did not disappoint! Due to health crisis, their onsite restaurant was closed and they only offered room service. It was amazing, beautiful and friendly setup and just delicious (my favorite: kale salad and their mac & cheese with mushrooms!). Upon arrival, we've got an upgrade, including cute slippers waiting for us in the room. But the best part: The staff was wonderful, caring, and supportive. They stayed positive while we were figuring out our next steps since I had to eventually get back to the US and my mum to Germany, They gave us recommendations on things we can still do in the city while keeping distance. You could tell they wanted us to enjoy our stay. It was definitely a nice distraction after all the travel chaos. On my last evening when I had to drop off my mum at the airport I came back to the hotel (my flight was the next day) and was really sad. The staff saw me and asked how. I was doing, I just started bawling since the last couple of days have been very intense and emotionally draining. The comforted me and brought me tea. It was such a sweet gesture, I really appreciated it. I only stayed there for 2 nights but it felt like family in a really fancy hotel:-) Big Shoutout to Fernanda, Elizabeth, and Gerardo who were working at the Front Office (Phones, complaints, concierge, check-in staff, room service, external & internal phone) and Ernesto and Angel who fed us those days. Thank you!

We had a really pleasant staying the Sofitel Hotel Reforma for 9 days. Hotel staff are super helpful and friendly. Hotel is super clean, well located. The Hotel's restaurants are amazing!