Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,448 reviews

Sofitel Mexico City Reforma - Image 1
Sofitel Mexico City Reforma - Image 2
Sofitel Mexico City Reforma - Image 3
Sofitel Mexico City Reforma - Image 4
297 Avenue Paseo De La Reforma, 06500 Mexico, Mexico

Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,448 reviews

TripAdvisor Rating  5.0/5  2,062 reviews

Certificate of excellence 2024

No connection thru floors. Incomplete communication

Customer review rating 3.0/5

Cynthia O. Business - Confirmed reviews ALL

Hello, I took more than 4 days to get help with payment in advance. The stay had to paid by my company and the link took many days to have it. I travel for for work my co worker was in a different floor. I couldn’t get to her floor . I have to walk the stair 6 floors down . told them the night before that a make up art is was coming to do the make of a guest who as on the 22 floor. Gave them all the information and they said they were going to call me when the person arrived. They made her wait until someone called. She spend 30 min Down there which were very important.

Dear Cynthia O., Thank you for taking the time to tell us about your experience at the Sofitel Mexico City Reforma. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Mexico City Reforma, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cecilia Roura Quality Coordinator

Good location.

Customer review rating 5.0/5

Bryan N. Business - Confirmed reviews ALL

Awesome stay.

Dear Bryan N. Muniz, We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cecilia Roura Quality Coordinator

Good hotel, service and great location

Customer review rating 3.5/5

Chris Business - Confirmed reviews ALL

Stayed there for business for 9 nights. It's centrally located in a safe area. Service is what you expect from a 5 star hotel. Rooms are spacious and clean. Great rooftop bar.

Sehr geehrter Herr K. Merci beaucoup für Ihr Feedback zu Ihrem letzten Aufenthalt in der Unterkunft Sofitel Mexico City Reforma. Wir bedauern zutiefst, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat, und wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, auf die Sie möglicherweise gestoßen sind. Bei Sofitel ist es unser Ziel, Ihnen bei jedem Besuch ein tadelloses Erlebnis zu bieten. Wir haben Ihre Beobachtungen zur Kenntnis genommen und werden gemeinsam mit unseren Teams die notwendigen Verbesserungen umsetzen. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen, um unser Engagement für Exzellenz zu demonstrieren und sicherzustellen, dass jedes Detail Ihres Aufenthalts sorgfältig gepflegt wird. Mit herzlichen Grüßen, Cecilia Roura Quality Coordinator

it was just fine

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

the was a mixup in staff entering my room unnecessarily but the front desk was understanding

Dear GAIL S., Merci beaucoup for sharing your feedback regarding your recent stay at Sofitel Mexico City Reforma. We deeply regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered. At Sofitel, our commitment is to provide an impeccable experience during every visit. We have taken note of your observations and will work with our teams to implement the necessary improvements. We hope to have the honor of welcoming you again in the future to demonstrate our commitment to excellence and to ensure every detail of your stay is carefully attended to. Sincerely, Cecilia Roura Quality Coordinator

Customer review rating 5.0/5

Tanya I. Couples - Confirmed reviews ALL

It was our first time with this chain. Upon arrival, Ivan greeted us immediately, guiding us to the check in area. He also got us to our room, taking our bags for us and explained everything. He was very friendly and helpful, always with a smile and great attitude. Check in was easy and efficient. We found the hotel via a search on my AmEx Fine Hotel and Resorts program, and we were greeted as Fine Hotel and Resorts members, and the perks were honored. The room was totally comfortable and spacious, and we were also given a welcome amenity of a sparkling rose, and a birthday treat for my husband as I. had mentioned it was his birthday that we were there for. That was really appreciated and a nice treat! We were pretty disapointed that the restaurant we had wanted to eat at was closed, as well as the Speakeasy, for the both nights we stayed. We enjoyed Lobby Bar and Cityzen was very nice, but not the 5 star meal we had anticipated having. We did use the sauna and pool, also very nice. Our breakfast buffet was excellent. Overall, 99% of the service was excellent. Porters, front desk, restaurant, everywhere we went, we were greeted and helped in a fast and friendly manner. I. did have a negative experience when I. called in that morning to confirm the check in time, and was told that "we had cancelled our reservation". I. spent over 10 minutes on the phone with Hector trying to explain that I. had not cancelled it, but simply changed the room I. originally booked/chose, and I. had gotten a new confirmation number. He totally stressed me out to be honest, and he was wrong. He told me to come in and they would book us a new room. This after I. already fully paid $1000 USD for 2 nights. In the end, he did locate the reservation and realized whatever mistake he made, but for the amount of time I. spent on the phone with him, and how much this upset me, I. would have expected some kind of apology from the hotel. In any case, given that the rest of our stay was flawless, I. won't deduct anything from my rating for this oversight. We'd go back to this hotel without hesitation, and hopefully stay longer next time!

Dear Tanya I., Merci beaucoup for sharing her experience at Sofitel Mexico City Reforma. It fills us with joy to know that you enjoyed your stay with us and that we managed to transmit our passion for hospitality to you. At Sofitel, we strive to create memorable moments that reflect French art de vivre combined with Mexican warmth, and it's an honor to know that we managed to meet your expectations. We sincerely apologize for the inconvenience you may have encountered. We have taken note of your observations and will work with our teams to implement the necessary improvements. We hope to have the honor of welcoming you again in the future to demonstrate our commitment to excellence and to ensure every detail of your stay is carefully attended to. Sincerely, Cecilia Roura Quality Coordinator

In partnership with TripAdvisor

Other web-users rate our hotel

  • 692 reviews 9.7/10 Location
  • 1,063 reviews 9.2/10 Room
  • 2,010 reviews 9.3/10 Service
  • 9 reviews 7.9/10 WiFi
  • 462 reviews 8.7/10 Amenities
  • 451 reviews 8.2/10 Food
  • 431 reviews 9.4/10 Vibe
  • 218 reviews 8.3/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Mexico

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.