Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,407 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views and modern Mexican architecture

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,407 reviews

TripAdvisor Rating  5.0/5  1,300 reviews

Certificate of excellence 2023

Exceptional

TripAdvisor rating 5.0/5

Luc F TripAdvisor review

The hotel experience is truly exceptional, the staff is obviously trained to the highest standards, but everyone is also just downright friendly. We booked our guide Ernesto through the Concierge, and he also was exceptionally skilled. Knowledgeable of course, with a sense of humor and many anecdotes about the country, its people and rich culture. A joy to spend time with him, deserves as many stars as I could possibly give him!

Bonjour Luc F, It is a delight to read you enjoyed a magnifique experience at Sofitel Mexico City Reforma! The most important thing for us is that our guest experience our characteristic joie de vivre and I am glad to know we achieved so with you. We hope to welcome you back soon! Best regards, Daniela Mancilla Quality Coordinator

Good Stay

Customer review rating 5.0/5

Diana Couples - Confirmed reviews ALL

Everything was amazing, all the amenities, people and food

Bonjour DIANA A., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Mancilla Quality Coordinator

Sofitel Mexico City Exceeded all our expectations!!

TripAdvisor rating 5.0/5

DariaLj TripAdvisor review

My husband and I share the same Birthday and we always celebrate traveling to new destination. This year it was Mexico City and we chose to stay at Sofitel Hotel. I really liked how their pool and Spa looked like and I thought I would be great to unwind during our trip. Little did I know that there was so much more waiting for us! It turned out to be the best Birthday trip ever!! Our great experience started with greeting from super nice and polite valet guy Daniel and receptionist Sweetie (that is her actual name). Daniel was very helpful throughout our trip and gave us many restaurant recommendations. Hotel is very well maintained and beautiful, filled with French charm. Room was large (we got Junior Suit) and super clean with everything in its place. You can tell that they pay a lot of attention to details and I loved it! Housekeeping was making up the room everyday with same great consistency. We also added breakfast to our stay, and it was such a great decision because restaurant Balta has such a delicious food! Diverse menu of breakfast Entres, coffee drinks and crafted juices. Highly recommend! I also visited and loved L’occitane SPA. I use their products at home and was thrilled to go to their SPA and get a facial. All of their products smell soo good!! Highly recommend visiting!! I came little bit earlier than my facial treatment to use the SPA facilities and it was super relaxing. Everything is well kept and clean, there was few kinds of tea and water available which was great after using sauna. I spent there good few hours just chilling and enjoying the view of the city that opens up from 39th floor. I want to say special thank you to Humberto - super friendly receptionist who made me feel very welcomed there and answered all my questions about the SPA and City; Monica, who was my treatment specialist, and did terrific job; and Sara another very nice receptionist. They all brightened my birthday with mocktail and birthday card!! Overall, hotel staff was very attentive and went above and beyond to make us feel super special during our stay. We would love to thank Margarita, Valeria and Rogelio for making us beautiful handmade card and flowers! All of you made our Mexico City trip happy and unforgettable!! We will be recommending this hotel to all our friends and family!

Bonjour DariaLj, Your wonderful review has touched the hearts of our team! We sincerely thank you for choosing us as your birthday hosts and for taking the time to share your experience at Sofitel Mexico City Reforma. It is a pleasure to know that you enjoyed your stay with us, from our SPA to our restaurants, facilities and service. It is a joy to read our ambassadors shared with you the joie de vivre that characterizes us; I am sure Daniel, Zuiri, Humberto, Mónica, Sara, Margarita, Valeria and Rogelio will be thrilled with your comments. We hope to welcome you back very soon! Best regards, Daniela Mancilla Quality Coordinator

Good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

It was a good experience resting in its comfortable rooms with those spectacular views, the quality and warmth of its service.

Bonjour Miguel V., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Mancilla Quality Coordinator

Great experience overall

Customer review rating 5.0/5

Mourad K. Couples - Confirmed reviews ALL

Hotel exceeded all our expectations. Well maintained, clean property. Super attentive and friendly staff. Great food and drinks.

Bonjour Mourad K., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Mancilla Quality Coordinator

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Other web-users rate our hotel

  • 682 reviews 9.8/10 Location
  • 1,128 reviews 9.3/10 Room
  • 2,109 reviews 9.5/10 Service
  • 9 reviews 7.8/10 WiFi
  • 503 reviews 9.1/10 Amenities
  • 481 reviews 8.4/10 Food
  • 465 reviews 9.7/10 Vibe
  • 225 reviews 8.4/10 Comfort

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