Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 1,770 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, only steps away from the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool and exclusive Executive Lounge, with outstanding views of the city

  • Cityzen, the city's cocktail hotspot, and Bajel's elevated gastronomy enrich each stay.

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

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Room 1

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,770 reviews

Customer review rating 3.5/5

Rene L. Solo - Confirmed reviews ALL

Bonjour, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and our staff friendly. However, we sincerely regret that the quality of food did not meet your expectations. Your comments about the breakfast and in-room dining will be shared with our culinary team for review, as we strive to maintain high standards in our offerings. We appreciate your insights and hope to have the opportunity to enhance your experience in the future. Should you have any additional feedback, please feel free to email me directly. Sincerely, Mariana Torres ma… Guest Experience Assistant Manager

Customer review rating 4.5/5

Carlos O. M. M. Couples - Confirmed reviews ALL

Bonjour, Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed our comfortable facilities, the beautiful views, our culinary offerings, and, above all, the attentive service provided by our team. It is especially rewarding to hear that every member of our staff contributed to making your stay memorable. We also appreciate you bringing to our attention the inconsistency you experienced when contacting the hotel directly regarding availability. I am sorry for any confusion this may have caused, and I will share your feedback with the appropriate team so we can review what happened and continue improving our reservation experience. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back to Sofitel Mexico City Reforma in the near future. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Jose R. Business - Confirmed reviews ALL

Bonjour Monsieur, Thank you for your kind words regarding your recent stay. We are pleased to hear that Rodrigo and our team provided attentive service, contributing to your positive experience. Your feedback is invaluable in maintaining our high standards. Mariana Torres Guest Experience Assistant Manager

Customer review rating 5.0/5

Kimberly C. Business - Confirmed reviews ALL

Bonjour, Thank you for your continued trust and loyalty. Knowing that this was your fourth stay with us this year and that you continue to choose Sofitel Mexico City Reforma for your business groups is one of the greatest compliments we could receive. We are truly honored to be your preferred hotel in Mexico City. It is wonderful to hear that our location, accommodations, and most importantly, our team continue to exceed your expectations. Providing personalized service and ensuring our guests feel comfortable and well cared for is at the heart of everything we do. A very special thank you for recognizing Ramiro. Your enthusiastic praise will mean a great deal to him, and I will be delighted to share your kind words. Team members like Ramiro embody the spirit of hospitality that we strive to deliver every day. We look forward to welcoming you back for your fifth stay and many more to come. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Ramon B. Families - Confirmed reviews ALL

Bonjour, Thank you for sharing such a wonderful review of your stay. We are delighted to know that Sofitel Mexico City Reforma provided the perfect balance of modern comfort and timeless luxury for your family. It is especially rewarding to hear that your room accommodated your family so comfortably and that the crib, thoughtful amenities, and personalized touches helped make your stay even more enjoyable. We are also pleased that you enjoyed our breakfast experience, the breathtaking views, our location on Paseo de la Reforma, and the many details that make Sofitel unique. Your comments about the fresh flowers, the room design, and our sustainability initiatives are truly appreciated. A special thank you for recognizing Ramiro. His warmth, professionalism, and genuine hospitality are qualities we value greatly, and I will be delighted to share your kind words with him. Thank you for your recommendation and for choosing Sofitel Mexico City Reforma. We look forward to welcoming your family back for another memorable stay. Warm regards, Julián Morales Guest Experience Manager

Other web-users rate our hotel

  • 576 reviews 9.5/10 Location
  • 907 reviews 9.1/10 Room
  • 1,730 reviews 9.1/10 Service
  • 8 reviews 9.5/10 WiFi
  • 371 reviews 8.2/10 Food
  • 369 reviews 8.2/10 Amenities
  • 320 reviews 9.1/10 Vibe
  • 228 reviews 8.7/10 Cleanliness

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