Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.7/5 1,966 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, only steps away from the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool and exclusive Executive Lounge, with outstanding views of the city

  • Cityzen, the city's cocktail hotspot, and Bajel's elevated gastronomy enrich each stay.

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,966 reviews

Customer review rating 4.0/5

Nick N. Couples - Confirmed reviews ALL

friendly staff. beautifuly decorated room with excellent view.

Bonjour, Thank you for your kind words regarding our well-appointed rooms and the excellent views. We are delighted to hear that our staff contributed positively to your experience. Your appreciation motivates us to continue providing exceptional service. Sincerely, Mariana Torres Guest Experience Assistant Manager

Customer review rating 5.0/5

Teresa D. Families - Confirmed reviews ALL

We were staying at the hotel as part of a room block for a wedding in Mexico City. We made the junior executive suite our home away from home for 4 nights. Our reservation included Club Millesime and we met everyday with family members in the club lounge with the gorgeous view and delicious food options and the gracious hospitality of the staff! Our room was lovely with the floor to ceiling windows and was very comfortable and spacious. It was impeccably cleaned each day. We had 2 dinners at Balta for events related to the wedding and the service was friendly and prompt and again in such a pretty setting. We loved our stay and the strength of the hotel is the staff from the bellhops to the front desk staff to the club lounge staff and housekeepers. The staff at Club Millesime in particular were interested in our wedding events and were engaging and welcoming! Mariana was delightful and our service from Enrique was consistent and gracious.

Bonjour, Thank you for sharing your wonderful experience at Sofitel Mexico City Reforma. We are delighted to hear that you found our hotel beautifully situated and enjoyed the comfort of your junior executive suite. It brings us great joy to know that our Club Millesime exceeded your expectations, providing a perfect setting for your family gatherings with its stunning views and delicious offerings. Your kind words about our staff, are greatly appreciated. We take pride in delivering gracious hospitality, and it is rewarding to know that our team contributed positively to your wedding celebrations. Additionally, we are pleased to hear that you enjoyed your dining experiences at Balta, where the atmosphere and service align with our commitment to excellence. We hope to welcome you back in the future for another memorable stay. Mariana Torres Guest Experience Assistant Manager

Customer review rating 4.5/5

Sarah D. Business - Confirmed reviews ALL

Had a wonderful time staying at the Sofitel. Staff were thoughtful and attentive. Loved the room design, furnishings, and layout. Beautiful building in a great location.

Bonjour, Thank you for your kind words regarding your stay at Sofitel Mexico City Reforma. We are delighted to hear that you appreciated our customer service, room design, and location. Your feedback is invaluable, and we look forward to welcoming you back in the future. Mariana Torres Guest Experience Assistant Manager

Customer review rating 5.0/5

Jesus C. Solo - Confirmed reviews ALL

I had a wonderful experience. I enjoyed using the pool and the fitness center. I loved spending time in the lounge in the 36th floor.

Bonjour, Thank you for your kind words regarding your stay with us. It is gratifying to know that you found our service excellent and enjoyed the pool, fitness center, and lounge on the 36th floor. We look forward to welcoming you back in the future. Mariana Torres Guest Experience Assistant Manager

Customer review rating 5.0/5

Irene V. L. Couples - Confirmed reviews ALL

Relaxing

Bonjour Irene V. L., Thank you for your positive feedback. We are delighted to hear that you found your experience to be calm and relaxing. It is our priority to create a serene environment for our guests. Sincerely, María José Vázquez Guest Experience Ambassador

Other web-users rate our hotel

  • 596 reviews 9.5/10 Location
  • 941 reviews 9/10 Room
  • 1,771 reviews 9/10 Service
  • 6 reviews 9.5/10 WiFi
  • 385 reviews 8.1/10 Amenities
  • 384 reviews 8.6/10 Food
  • 339 reviews 9.1/10 Vibe
  • 232 reviews 8.4/10 Cleanliness

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