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Check-in from 15h00
Check out up to 12h00
During these uncertain times, safety of guests & employees is our top priority. In support of the global effort to halt the spread of COVID-19, we will temporarily close our doors, effective April 2. We'll be back soon! Be safe & take care.
Check-in from 15h00
Check out up to 12h00
Metrobus "La Palma" : Metrobus Line 7 La Palma
Metro "Insurgentes" : Line 1 Insurgentes
Int Airport of Mexico City At 13km / 8 miles - Shuttle paying
International Airport of Toluca At 55km / 34 miles
GPS :19.428535, -99.16593
Designed to maximize functionality without compromising comfort, guest rooms are thoughtfully appointed with touches such as L'Occitane amenities and self-serve Nespresso coffee machines. Room boasts floor-to-ceiling windows showcasing Mexico City sky Technologically intuitive features: Bluetooth connectivity and automated curtains revealing sweeping views at the touch of a button. Lavish touches make Sofitel's suites the premiere option for a VIP experience with upgraded offerings
Number of meeting rooms: 4
Maximum size: 471 m²
Maximum capacity: 358 people
Maximum banquet capacity: 290 people
100% genuine reviews from our guestsFind out more
Beautiful hotel & amazing staff
Michele W. Families - 31/03/2020 Confirmed reviews ALL
I was traveling with my mum through Belize when the travel ban happened due to the Corona virus. So we had to leave the country asap and since I love Mexico City we booked a room at the Sofitel. I've stayed at their Munich property before and knew how luxurious it is and how their room service will probably be top-notch. And they did not disappoint! Due to health crisis, their onsite restaurant was closed and they only offered room service. It was amazing, beautiful and friendly setup and just delicious (my favorite: kale salad and their mac & cheese with mushrooms!). Upon arrival, we've got an upgrade, including cute slippers waiting for us in the room. But the best part: The staff was wonderful, caring, and supportive. They stayed positive while we were figuring out our next steps since I had to eventually get back to the US and my mum to Germany, They gave us recommendations on things we can still do in the city while keeping distance. You could tell they wanted us to enjoy our stay. It was definitely a nice distraction after all the travel chaos. On my last evening when I had to drop off my mum at the airport I came back to the hotel (my flight was the next day) and was really sad. The staff saw me and asked how. I was doing, I just started bawling since the last couple of days have been very intense and emotionally draining. The comforted me and brought me tea. It was such a sweet gesture, I really appreciated it. I only stayed there for 2 nights but it felt like family in a really fancy hotel:-) Big Shoutout to Fernanda, Elizabeth, and Gerardo who were working at the Front Office (Phones, complaints, concierge, check-in staff, room service, external & internal phone) and Ernesto and Angel who fed us those days. Thank you!
David B. Couples - 30/03/2020 Confirmed reviews ALL
We had a really pleasant staying the Sofitel Hotel Reforma for 9 days. Hotel staff are super helpful and friendly. Hotel is super clean, well located. The Hotel's restaurants are amazing!
5 Star Service and Surroundings
James S. Couples - 22/03/2020 Confirmed reviews ALL
We had a fantastic stay. Every member of staff is friendly, helpful and professional. The fact this is a new hotel means you get the best experience. New and modern amenities, design and fixtures, all appreciated. We used all the services; room service, swimming pool, spa and the bikes! Thank you for a wonderful stay.
Scott Business - 21/03/2020 Confirmed reviews ALL
The room and service was amazing but would provide better beds. It was just too hard!
Beautiful hotel, but I left with food poisoning
Whitb Solo - 19/03/2020 Confirmed reviews ALL
I reserved a room as a birthday gift to myself, looking for a night of relaxation. The hotel itself is gorgeous and the staff, for the most part, was very accommodating. My stay was going well until I ordered room service that evening and woke up a few hours later in excruciating pain! I’d gotten the worst case of food poisoning I’ve ever experienced, and couldn’t keep anything down for 48 hours. It’s really a shame because, until that point, I was thoroughly enjoying my experience there.
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