Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 1,821 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, only steps away from the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool and exclusive Executive Lounge, with outstanding views of the city

  • Cityzen, the city's cocktail hotspot, and Bajel's elevated gastronomy enrich each stay.

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,821 reviews

Customer review rating 5.0/5

William M. E. Couples - Confirmed reviews ALL

We were here for the World Cup and everything was terrific , the location , the hotel driver especially getting us to sand from the game, the food and tours all terrific

Bonjour, Thank you for sharing your experience with us. We are delighted to know that your visit during the World Cup was such a memorable one. It is wonderful to hear that you enjoyed our location, culinary offerings, tours, and transportation services throughout your stay. We truly appreciate your recommendation and look forward to welcoming you back to Sofitel Mexico City Reforma on your next visit to Mexico City. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Vinay M. Couples - Confirmed reviews ALL

We had an outstanding experience. Everything - from the hard product, the actual room, the view, the soaps and toiletries, was exceptional quality. But most of all, the service was outstanding- everyone we interacted with from the front office reception staff to the people at breakfast were smart, helpful and caring. What an excellent experience. This is easily one of our best hotel experiences we’ve had.

Bonjour, Thank you for sharing such a thoughtful review of your stay. We are truly honored to know that you consider your experience among the very best hotel stays you have had. It is especially rewarding to hear that you enjoyed not only the comfort of your room, the views, and our amenities, but also the genuine hospitality of our team. Delivering thoughtful and personalized service is at the heart of what we do, and your kind words mean a great deal to all of us. A special thank you for recognizing Alejandra and Patricia. The gestures you described perfectly reflect the warmth and care we strive to provide every guest. I will be delighted to share your compliments with them, as I know they will be thrilled to learn they made such a memorable impact on your stay. Thank you as well for your loyalty as an ALL Gold member. We look forward to welcoming you back to Sofitel Mexico City Reforma for another exceptional experience. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

John L. Couples - Confirmed reviews ALL

We thoroughly enjoyed our stay at Sofitel Reforma. We stayed in a junior suite that was very spacious and in immaculate condition. We especially enjoyed the executive lounge, Club Millésime. All of the staff at the hotel were very welcoming and helpful

Bonjour, Thank you for sharing such a wonderful review of your stay. We are delighted to know that you enjoyed Club Millésime and the warm hospitality of our team. It is especially rewarding to hear that the comfort of your accommodations and the attentiveness of our colleagues helped make your visit so memorable. We also appreciate your feedback regarding the upgrade offer received prior to arrival. I am sorry for the confusion caused by the incorrect dates displayed in the communication, and I understand how frustrating that must have been. Your comments are valuable and will be shared with the appropriate teams for review. A special thank you for recognizing Tomas, Lucas, Abril, and Imer. They will be delighted to know they contributed to your experience, and I will gladly share your kind words with them. We look forward to welcoming you back to Sofitel Mexico City Reforma very soon. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 3.5/5

Austin W. Families - Confirmed reviews ALL

Excellent security staff, along with curbside staff. Granted, this stay was during the world Cup, and I was there for that. But, the volume of noise coming through the window facing the angel was far too much. Game over at 4:30, celebration until 9 pm, then a drum banging band of some sort until 2 am. This was too much noise, too late, midnight I had my room moved.

Customer review rating 5.0/5

Todd W. Business - Confirmed reviews ALL

Stayed for 9 nights for work and always love my stay. I love the hotel and how well you are treated by the entire staff!

Bonjour, We are truly honored by your wonderful review and your continued trust in Sofitel Mexico City Reforma. Knowing that you choose to stay with us during your business trips and consider us the best hotel in Mexico City is an incredible compliment. It is especially rewarding to hear that, after nine nights with us, the warmth and attentiveness of our team continued to make you feel welcomed and cared for throughout your stay. Rosio, Edgar, Monica, Sydney, and the entire teams at Cityzen and Balta will be delighted to receive your recognition. Their passion for hospitality and dedication to creating memorable experiences are what make Sofitel so special, and I will gladly share your kind words with all of them. Thank you for your loyalty as an ALL member and for taking the time to recognize our team. We look forward to welcoming you back home on your next visit to Mexico City. Warm regards, Julián Morales Guest Experience Manager

Other web-users rate our hotel

  • 573 reviews 9.5/10 Location
  • 904 reviews 9.1/10 Room
  • 1,727 reviews 9.1/10 Service
  • 8 reviews 9.6/10 WiFi
  • 370 reviews 8.2/10 Food
  • 369 reviews 8.2/10 Amenities
  • 319 reviews 9.2/10 Vibe
  • 229 reviews 8.6/10 Cleanliness

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