Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,103 reviews

Sofitel Mexico City Reforma - Image 1
Sofitel Mexico City Reforma - Image 2
Sofitel Mexico City Reforma - Image 3
Sofitel Mexico City Reforma - Image 4
297 Avenue Paseo De La Reforma, 06500 Mexico, Mexico

Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,103 reviews

TripAdvisor Rating  4.9/5  2,205 reviews

Certificate of excellence 2024

Cocktail with a view

TripAdvisor rating 5.0/5

anoukxxxx Solo travel - TripAdvisor review

Stop by for a drink with a view at the rooftop bar. Friendly service and great cocktails and atmosphere. Beautiful view. Juan my waiter and the rest of the staff were amazing. The hotel itself is very interesting to visit for it’s architecture

Average Place with Amazing View

TripAdvisor rating 2.0/5

Carlos Q TripAdvisor review

It is weird that the bar charges for the table, not what you actually consume but rather by the number of people at the table. Furthermore, they charge you up front even before you order. The host makes sure your bill is paid before the waiter arrives. Paying almost 2k pesos (~100usd) per person just to be seated at the terrace is weird. So if you go for a drink or 2 be prepare to pay ~100usd per person if you want to seat outside. The other thing that I find weird and very unnecessary to the point of making me uncomfortable, I it is the fact that host speaks with a broken French even though we both speak Spanish. I am unsure why that happens, it was not just with me, it seems to be the norm there. The best part is obviously the view ( it better be if you are paying 100usd per person). Music selection could be better and definitely at a lower volume so you can converse with other people at your table without screaming. Even though it is already spring, they should keep the heaters as it can be chilly at night. Waiter was very friendly. Food took a little while and mixed drinks are average. The cocktail selection on the menu is limited but if you ask for a classic cocktail they are willing to try, however, you might want to play it safe ask stick with what they have in their cocktail menu to avoid being disappointed. I made the mistake to wander around with drinks not listed in the menu. The venue has a great view, but it seems the architect decided only one bathroom for a single person was enough for over 50 ppl or whatever the capacity is for the place. Don’t even dream about ADA bathroom. Be prepare to be in line for a while of go down a few floors if you are in a hurry! Overall Pricy, average service, ok environment, amazing view, average food.

Stylish stay with stunning views and warm service in CDMX

TripAdvisor rating 5.0/5

Divya J TripAdvisor review

We stayed at Sofitel Mexico City Reforma last week and absolutely loved it! visiting CDMX for the first time, this hotel was the perfect mix of luxury and warmth. Our room on the 30th floor had stunning views of the city, especially during sunset. The design and comfort were top-notch. Breakfast was a daily highlight — fresh tacos, European pastries, fruits, and all kinds of continental options. Alejandra and Diana at Balta made every morning feel special with their kind service. Huge thanks to Juan Carlos, Rodolfo, and Dariana for always being so helpful throughout our stay, and to Carlos the bellman, who greeted us every day with a smile. We’d come back in a heartbeat. Highly recommend!

Bonjour 520divyaj, Thank you for your wonderful feedback regarding your recent stay at Sofitel Mexico City Reforma. We are thrilled to hear that you enjoyed the stunning views from your room and found the design and comfort to your liking. It is gratifying to know that our breakfast offerings were a highlight of your mornings, and we appreciate your kind words towards Alejandra, Diana, and the rest of our team. Our staff takes great pride in providing warm and attentive service, and your compliments will certainly motivate them further. We are delighted to learn that you would return to our hotel in the future, and we look forward to welcoming you back for another memorable experience in Mexico City. Kind regards, Cecilia Roura Quality Coordinator

Great hotel with very helpful staff

TripAdvisor rating 5.0/5

Theo V Business - TripAdvisor review

Very helpful staff and amazing rooftop even if drinks prices are not that cheap. Breakfast was really nice too. I had a very confy room staying in that hotel. The swimming pool on the rooftop seems great tow. I would recommend without hesitation.

Bonjour Theo V, Thank you for your kind words regarding our staff, rooftop, and breakfast. We appreciate your feedback about the pricing and will take it into consideration. We're delighted you enjoyed your stay and look forward to welcoming you back in the future. Sincerely, Cecilia Roura Quality Coordinator

Phenomenal hotel and staff

TripAdvisor rating 5.0/5

Guide62447779659 TripAdvisor review

Thank you so much for the lovely upgraded suite; everything was truly exceptional. The views from my room of Mexico City were amazing. I am especially grateful to David and the geound floor staff for assisting me with a taxi, ensuring I did not miss my flight.

Bonjour Guide62447779659, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your upgraded suite and the stunning views of Mexico City. Our team, including David, strives to provide exceptional service, and we appreciate your recognition of their efforts. We hope to welcome you back for another memorable experience. Sincerely, Cecilia Roura Quality Coordinator

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Other web-users rate our hotel

  • 600 reviews 9.7/10 Location
  • 916 reviews 9.1/10 Room
  • 1,748 reviews 9.3/10 Service
  • 391 reviews 8.4/10 Food
  • 378 reviews 8.6/10 Amenities
  • 365 reviews 9.3/10 Vibe
  • 204 reviews 8.1/10 Cleanliness
  • 185 reviews 7.8/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.