Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 1,972 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,972 reviews

TripAdvisor Rating  4.9/5  2,571 reviews

Certificate of excellence 2024

Fantastic and seamless

TripAdvisor rating 5.0/5

jonnyquest007 TripAdvisor review

Rodrigo Perez ensured our check in and stay was very enjoyable. He had great recommendations, was incredibly helpful, and secured us a great room. Absolute five star service. Will visit again based on his service alone!

Bonjour, Thank you for sharing your experience with us. We are delighted to know that your stay was seamless and that Rodrigo Perez’s attentive support, recommendations, and assistance in securing a great room made such a positive impression. It is wonderful to know that his service truly reflected a five-star experience. We look forward to welcoming you back very soon. Sincerely, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Paul G. Business - Confirmed reviews ALL

Always welcoming with the highest standards of reception and care for the guest.

Bonjour, Thank you for taking the time to share your experience with us. We are delighted to know that your stays continue to be welcoming and aligned with the highest standards of care. We celebrate knowing that Fernando at Balta consistently goes above and beyond to ensure your needs are met and enhances each visit. Should you need any assistance in the future, please do not hesitate to contact us directly. Sincerely, Julián Morales Guest Experience Manager

Service

TripAdvisor rating 5.0/5

Antonio R TripAdvisor review

We dined at Cityzen, and Juan provided exceptional service. He was attentive, professional, and made the experience outstanding.

Bonjour, Thank you for sharing your experience with us. We are delighted to know that your visit to Cityzen was enhanced by Juan’s attentive and professional service, making the experience truly outstanding. We look forward to welcoming you back very soon. Sincerely, Julián Morales Guest Experience Manager

Views, food and service.

TripAdvisor rating 5.0/5

Jessica D TripAdvisor review

I came to explore Mexico City from NYC, I came early morning to grab some breakfast. I saw it had a nice view in front of the El Angel de la independencia so I had to come. The food was very delicious, flavorful, I had the Mexican Bagel which comes with queso Oaxaca, rajas poblanas, avocado and bacon and a Concha. I highly recommend them ! Daniel was very professional and welcoming. I’ll come back again with family and friends ❤️

Bonjour, Thank you for sharing your experience with us. We are delighted to know that you enjoyed the views of the Ángel de la Independencia, as well as the flavors of your breakfast, including the Mexican Bagel and the concha. We also celebrate knowing that Daniel’s professional and welcoming service enhanced your visit. We appreciate your recommendation and look forward to welcoming you back with family and friends. Sincerely, Julián Morales Guest Experience Manager

Superb service and beautiful views of the Reforma

TripAdvisor rating 5.0/5

chicagokirby TripAdvisor review

Just wrapped up another excellent stay at Sofitel Mexico City Reforma. We had a Luxury Room which was comfortable for the two of us and had fantastic views from both the bedroom and bathroom (the tub overlooked the Ángel de la Independencia). We were welcomed with chocolates and tequila which was a really nice touch. Service is always a highlight. The team is consistently friendly, attentive, and accommodating. A special mention to Julian (Guest Experience Manager), who recognized us from previous stays and made us feel truly welcome. Will definitely be back!

Bonjour, Thank you for sharing your experience with us. We are delighted to know that your stay was once again so enjoyable and that the comfort of the Luxury Room, the panoramic views of Reforma, and the welcome details added a special touch to your visit. It is always a pleasure for me to recognize returning guests and to ensure they feel genuinely welcomed from the very first moment. I truly appreciate your loyalty and kind words, and I look forward to welcoming you back very soon for another memorable stay. Sincerely, Julián Morales Guest Experience Manager

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Other web-users rate our hotel

  • 594 reviews 9.7/10 Location
  • 914 reviews 9.2/10 Room
  • 1,727 reviews 9.4/10 Service
  • 6 reviews 8.8/10 WiFi
  • 380 reviews 8.7/10 Food
  • 366 reviews 8.6/10 Amenities
  • 329 reviews 9.4/10 Vibe
  • 226 reviews 8.7/10 Cleanliness

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