Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.7/5 1,979 reviews

Sofitel Mexico City Reforma - Image 1
Sofitel Mexico City Reforma - Image 2
Sofitel Mexico City Reforma - Image 3
Sofitel Mexico City Reforma - Image 4
297 Avenue Paseo De La Reforma, 06500 Mexico, Mexico

Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,979 reviews

TripAdvisor Rating  4.9/5  2,587 reviews

Wouldn’t stay anywhere else

TripAdvisor rating 5.0/5

Shannon R TripAdvisor review

The entire hotel is simply beautiful. The inside pool is so serene. The service from Shannon was lovely; ensuring I was comfortable during my visit. Highly recommend the hotel in general.

Bonjour, Thank you very much for sharing your experience with us. We are delighted to know that you found the hotel beautiful, enjoyed the serenity of the indoor pool, and that your visit felt so comfortable overall. We especially celebrate knowing that Shannon provided such lovely and attentive service during your stay. Thank you for sharing your experience and for your high recommendation. We truly look forward to welcoming you back again very soon. Sincerely, Julián Morales Guest Experience Manager

Great stay at the Sofitel

TripAdvisor rating 5.0/5

John B TripAdvisor review

Our family stayed for New Years and had a great time at the Sofitel. Breakfast was delicious every morning, the Spa was relaxing, and the rooms were super nice. We also had great service from the staff including Diego at the Concierge and Ramiro, the Bellman. Definitely will come back

Bonjour, Thank you very much for sharing your experience with us. We are delighted to know that your family enjoyed a wonderful New Year’s stay, and that breakfast, the spa, and the comfort of the rooms all contributed to such a pleasant visit. We especially celebrate knowing that Diego at the Concierge and Ramiro from the Bell team provided great service and contributed positively to your stay. Thank you for sharing your experience with us and for your kind recommendation. We truly look forward to welcoming you and your family back again very soon. Sincerely, Julián Morales Guest Experience Manager

Customer review rating 4.5/5

Roxanne M. D. S. Families - Confirmed reviews ALL

We visited Sofitel last December 2025 fora family trip. We greatly enjoyed our stay there. The hotel is beautiful, glamorous and comfortable. The location is close to restaurants and shopping.

Bonjour Madame, Thank you very much for sharing your lovely feedback. We are delighted to know that your family stay with us was memorable and that you enjoyed the beauty, comfort, and location of Sofitel Mexico City Reforma. We truly appreciate your kind words about our team, especially Julian Morales, as well as our colleagues at Balta and the swimming pool. It is wonderful to know they helped make your visit so special. We look forward to welcoming you back again soon. Warm regards, Mariana Torres Guest Experience Assistant Manager Sofitel Mexico City Reforma

Customer review rating 3.5/5

Emily S. Couples - Confirmed reviews ALL

This was an alright stay but I would likely not book again. It was the first time my partner and I stayed in a 5 star hotel, and we were kind of disappointed as there was really no wow factor. I had left a note months in advance that it was our 1 year anniversary as well as that we were celebrating grad school acceptances as well as my partner finishing her first semester. There were no notes and really no mention of anything, which I saw was a common theme with others that were staying at the hotel. I utilized credit card points though, so it may have been because we were not full-paying customers. I inquired about an upgrade and paid for one, and the room ended up being one right outside an elevator, pretty gross for two female travelers. It also barely had a view of the angel, which I paid an additional upgrade fee for. It made me think that I in fact didn’t actually receive any upgrade yet paid the price for one. Overall, it was a gorgeous hotel that suited our needs for the time we were in Mexico City. It had wonderful staff and gorgeous views, but pretty underwhelming.

Bonjour Madame, Thank you very much for taking the time to share such detailed feedback regarding your stay with us. While we are pleased to know that you found the hotel beautiful and appreciated the kindness of our team, we are truly sorry to learn that your experience did not deliver the sense of celebration and “wow” factor you were expecting—especially for such meaningful personal milestones. Please accept our sincere apologies for not properly acknowledging your anniversary and academic achievements. This is a missed opportunity on our part, and we regret that your special notes were not reflected during your stay. We would also like to apologize for the disappointment surrounding the paid upgrade. Transparency and expectation management should have been handled much better. Your comments regarding cleanliness, window condition, and overall room placement have been shared with the relevant teams for immediate review and improvement. We appreciate your honesty, as it helps us identify where we must be more attentive—particularly in delivering consistent luxury and thoughtful personalization to all guests, regardless of booking method. We truly value your feedback and hope you might consider giving us another opportunity in the future to provide the elevated, memorable experience you deserved on this occasion. Warm regards, Mariana Torres Guest Experience Assistant Manager Sofitel Mexico City Reforma

Customer review rating 3.5/5

James T. Friends - Confirmed reviews ALL

The stay was overall excellent. The hotel is in a great location, the amenities were fantastic, and the staff was awesome. Our overall experience was near-perfect were it not for an incident at the spa. We had originally booked a couples massage session for Saturday afternoon. We gave them our room numbers and other relevant details. After returning to our rooms to change, we felt that the massage may be rushed that day since we had a wedding to attend. We therefore called the spa and asked that they move it some time in the evening for the nexst day. They had availability at 6:30PM so we re-scheduled to then. Sunday was spent touring the city with the only intention of returning to the hotel for the spa. We arrived at 6:30 but were stunned to hear that our reservation could not be found. After looking into it, the spa staff stated that whoever put down the reservation did not record that we were staying guests. All non-guests need to fill out a payment form before the reservation is accepted. Considering that we were out all day, we did not check our emails. I checked my email then and found the initial confirmation email at 11:35AM with a message to fill out the payment form by 12:30PM. Shortly after 12:30, there was another email saying the reservation was released. Unfortunately, there were no other masseuses available at that time either with the earliest next availability at 8PM. We had dinner plans at 8:30 so this would not work. The situation was understandably frustrating as we had planned our day around the spa and were looking forward to it, especially since several of our friends highly recommended it. Furthermore, even if we had to fill out the payment form, a 55-minute time frame is unreasonable. Additionally, we should have been made aware of this at the time of booking. Although the staff at the spa front-desk apologized, it wasn't his fault. The stay just felt incomplete as we were looking forward to the spa. Overall, however, we are pleased with our stay.

Bonjour, Thank you for taking the time to share such detailed feedback about your stay. We are pleased to know that you enjoyed our location, amenities, and the attentiveness of our team, and we truly appreciate your kind words about the overall experience. Please accept our sincere apologies for the miscommunication regarding your spa reservation. We understand how disappointing this situation must have been, especially when your day was planned around the experience. Your comments have been shared with the relevant teams to ensure clearer communication and a more seamless process moving forward. We are grateful for your understanding and for highlighting both the positive aspects of your stay and the area where we can improve. We would welcome the opportunity to follow up with you directly and hope to have the pleasure of welcoming you back again soon. Sincerely, Julián Morales Guest Experience Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.