Sofitel Mexico City Reforma Hotel 5 stars

friendly staff.

I LOVED the special hospitality, there are a couple of details I would suggest you work on : 1- internet: very bad in room, only worked 1/3 nights 2- room service: GREAT AND FAST! and very tasty! 3- BREAKFAST: all three days I was told different things about its inclusions: 1st day i was told only the things at the buffet, second day I could order eggs but I was specified BENNEDICTS had a separate cost, third day Bennedicts were part of the deal. For a french inspired hotel I woudl prob offer a french option ( crossaint, chocolatine, and a good coffe, ) Coffee offered was american water out , a freshly made expresso is expected for 500 pesos breakfast, I also ordered beet juice and I was give a purple juice, but it was berries.

We had a wonderful stay at Sofitel. The staff was incredibly hospitable, and the room was so comfortable. The rooftop bar was amazing! Also we had to check out early because of the coronavirus pandemic, and we received a partial refund. Thanks so much Sofitel, we really appreciate your flexibility! Hugely recommend staying there.

Absolutely amazing property. The pool area was incredible, also the rooms were amazing. Loved the big window in the bathroom, also the color scheme was great. Staff was super friendly!

wi- fi keeps getting disconnected housekeeping always misses toiletries parking staff change the rules every day

From the superb customer service, to the amazing location, with fantastic restaurants, my experience at Sofitel, Mexico City was beyond compare.

beautiful hotel, the staff was very kind!

Our stay at the Sofitel Mexico City was one of the best hotel experiences we have had. From arrival to check-out we were impressed with the service at every instance.

Customer service was great. I was unclear about the hotel's facilities but could easily explore on my own. There was a problem with one of the bathroom doors in my room and it was repaired right away. I also LOVED the free bottles of water - a must in Mexico City.

A wonderful mini vacation

The hotel was prepared for our arrival, that was nice. It is well located, very new & modern hotel. The staff is super friendly and professional. Great view from the pool area. Clean and tidy everywhere - bravo to the housekeeping! Suggestion to put a clock in the female locker room with the sauna- there is note to do use it for 10min only but no way to follow up on the time. And in general one does not use watch when entering there... The other thing that was not user friendly was the toilet door in the room 3003 or more to call big mirror that serves as a door - not easy to open and manage.

Supera mus expectativas

Many pros, some cons. Pros: Attentive staff throughout, from front desk, to concierge, to drivers. Access to private car transport. Great 38th floor bar. Great 12th floor breakfast. Cons: was charged with mini bars items we did not consume, which were reversed after we contested. Staff attempted to enter room while we were sleeping, extra lock was kept staff out, but no reason staff should have entered less than 30 seconds after knocking.

I was impressed by the customer service experience. Staff were professional and helpful. Free bottled water was much appreciated. The location was convenient, with a beautiful view. The multiple lighting settings in the room were a nice touch; I appreciated having more options than Off and On. The automated curtains were nice as well. Kudos as well to the breakfast buffet staff.

This is a very nice hotel in a very nice location. Which is why it surprised me when a couple of things were a bit off. My room didn't have a sheet to sleep under, just a comforter. The air conditioning wasn't really strong, so it was kind of warm and I didn't sleep well at first. My choices were to sleep under the comforter and be warm, or to sleep with nothing on top of me. And even when an employee came in for "turndown service," (which is the most ridiculous thing, who wants someone to turn down a corner of the blankets for them before they go to bed?) they didn't notice that there wasn't a sheet under the comforter. Also, the lighting schemes were annoying. You can't just turn on/off a particular light. You have to chose from predetermined settings such as "Relax," or just have them all on or all off. These are minor details, I know. But if you're trying to be a super posh hotel, you better get the basics down.