Bonjour, Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to know that you loved your stay and, above all, that the warmth and attention of our team made such a positive impression. Your 10/10 recommendation means a great deal to all of us. We also appreciate your feedback regarding the WiFi speed. We are sorry that the connection did not perform at the level expected and will share your comments with our team for review. We look forward to welcoming you both back to Sofitel Mexico City Reforma very soon. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to know that you experienced excellent and consistent service throughout your stay. A very special thank you for recognizing Elizabeth for her outstanding customer service, attentiveness, and care. It will be a pleasure to share your kind words and recognition with her. Your 10/10 recommendation means a great deal to our entire team, and we look forward to welcoming you back to Sofitel Mexico City Reforma very soon. Warm regards, Julián Morales Guest Experience Manager

Bonjour Monsieur Barahona , Thank you for taking the time to share your wonderful experience at Sofitel Mexico City Reforma. We are delighted to hear that both you and your mother received exceptional service from our dedicated team. Your kind words about their warmth and attentiveness truly reflect the commitment we have to providing outstanding hospitality. It is gratifying to know that our location and the overall atmosphere contributed to making your stay memorable. We appreciate your recommendation and look forward to welcoming you and your family back in the future for another remarkable experience. Regards, Mariana Torres Guest Experience Assistant Manager

Bonjour, Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed our location and amenities. At the same time, we sincerely regret that several aspects of your stay did not fully meet your expectations, particularly the maintenance issues you encountered with the outlets and door in your room. We also appreciate your feedback regarding breakfast, WiFi speed, and the overall service experience. Your comments have been shared with the respective teams, as they provide valuable opportunities for us to improve both the condition of our accommodations and the consistency of our service. We hope to have the opportunity to welcome you back and provide you with the seamless experience we aim to deliver. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed our location, comfortable accommodations, and breakfast experience. We also appreciate your positive comments regarding the cleanliness of your room. At the same time, we apologize that your request for bottled water was not fulfilled on the first occasion. We appreciate you bringing this detail to our attention, as consistency in service is essential to the experience we aim to provide. We look forward to welcoming you back to Sofitel Mexico City Reforma for an even more seamless stay. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you for your kind words. It brings us great joy to know that your experiences at Sofitel Mexico City Reforma consistently meet your expectations. We look forward to welcoming you back for another perfect stay. Julián Morales Guest Experience Manager

Bonjour, Thank you very much for sharing your wonderful experience and for choosing Sofitel Mexico City Reforma to celebrate your 10th anniversary. We are delighted to know that you enjoyed every detail of your stay, from the welcome experience and spacious room to breakfast at Balta, the views and cocktails at Cityzen, and our rooftop pool. It is especially rewarding to know that the anniversary surprise helped make such an important celebration even more memorable. We are thrilled to hear that you already cannot wait to return. It will be our pleasure to welcome you both back for another special stay in Mexico City. Warm regards, Julián Morales Guest Experience Manager

Bonjour Monsieur F., Thank you for your wonderful feedback. We are delighted to hear that our staff, including Romero, Diego, Erik, and Nancy, made such a positive impact on your stay. It is gratifying to know that you enjoyed the room, views, and location. Your kind words will be shared with our team as they strive to provide exceptional service. Sincerely, Mariana Torres Guest Experience Assistant Manager

Bonjour Mme. A., Thank you for your kind words regarding our service, food, and location. We are delighted to hear that you had an amazing experience at Sofitel Mexico City Reforma. It is our pleasure to provide exceptional hospitality to our guests. Best regards, Mariana Torres Guest Experience Assistant Manager

Bonjour Monsieur R., Thank you for sharing your positive experience at Sofitel Mexico City Reforma. We are pleased that you enjoyed our location and found your stay comfortable. We also appreciate your understanding regarding the check-in process and are glad our team was able to resolve the misunderstanding. Please let us know if we can assist you any further. Regards, Mariana Torres ma… Guest Experience Assistant Manager

Bonjour Monsieur C., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you appreciated our warm staff, great food, and comfortable accommodations. Your positive comments will certainly motivate our team to continue delivering exceptional service. Mariana Torres Guest Experience Assistant Manager

Bonjour, Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to know that you enjoyed our luxurious amenities, the comfort of your room, and especially the professional, courteous, and helpful service provided by our team throughout your stay. Your 10/10 recommendation means a great deal to all of us, and we look forward to welcoming you back to Sofitel Mexico City Reforma very soon. Warm regards, Julián M. Guest Experience Manager

Bonjour, Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed our location, amenities, restaurants, and especially the service provided by our team throughout your stay. We sincerely appreciate your recognition of Daniela Gutiérrez. While we regret the pricing discrepancy you encountered with the booking agent, we are very pleased to know that Daniela handled the situation with professionalism, transparency, and genuine care, making you feel supported even when the final outcome was not the one you had hoped for. It will be a pleasure to share your kind words with her. We truly appreciate your understanding and trust, and look forward to welcoming you back to Sofitel Mexico City Reforma. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you for sharing your experience with us. We are pleased to know that you enjoyed the comfort of your bed, the friendliness of our team, and our filtered water initiative. At the same time, we are sorry that the location of your room and its view did not meet your expectations, particularly when compared with other members of your group. We also appreciate your comment regarding the coffee cups, as these details can certainly make a difference in the overall comfort of a stay. We hope to have the pleasure of welcoming you back and providing an experience that exceeds your expectations on your next visit. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you for your kind words regarding our staff service and the comfort of our rooms. We are delighted to know that you enjoyed your stay and appreciate your recognition of our team's efforts. Sincerely, Julián Morales Guest Experience Manager

Bonjour, Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to know that you loved your stay, from the comfort and cleanliness of your room to the variety of our breakfast and the warm service provided throughout the hotel. A special thank you for recognizing Luis at our Lobby Bar. We are thrilled that he made your introduction to tequila such an enjoyable experience while also sharing his recommendations for discovering Mexico City. It was a pleasure having you with us, and we look forward to welcoming you back to Sofitel Mexico City Reforma for another memorable stay. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you for sharing your experience with us. We are pleased to know that you had an overall comfortable stay, while we sincerely regret the inconsistent information provided regarding your breakfast inclusions. We completely understand how receiving different explanations each morning could have caused discomfort and prevented you from fully enjoying the experience as expected. We also appreciate your feedback regarding the shower water pressure and have shared this observation with our team for review. Your suggestion about offering essential swimwear items is also a thoughtful one, particularly given our pool and Spa facilities. Thank you again for your constructive comments. We hope to have the opportunity to welcome you back and provide a more seamless experience on your next visit to Mexico City. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to know that you enjoyed the beauty of our hotel and, above all, the friendly and exceptional service provided by our team. Knowing that you are already planning to visit us again is the greatest compliment we could receive. We look forward to welcoming you back to Sofitel Mexico City Reforma very soon! Warm regards, Julián Morales Guest Experience Manager

Bonjour Madame S., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our service, facilities, and dining options. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Mariana Torres Guest Experience Assistant Manager