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Sofitel Mexico City Reforma Hotel 5 stars

Customer review rating 4.8/5 648 reviews

ALLSAFE approved hotel

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Sofitel Mexico City Reforma
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+ 18 Services

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and close to the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • 38th floor pool with an outstanding modern Mexican arquitecture

  • Cityzen Rooftop Kitchen, the new hotspot to enjoy exquisite gastronomy from the heights

  • On-site COVID-19 viral antigen test available

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Int Airport of Mexico City Paying
  • Languages spoken at the hotel
  • Laundry
  • Cash machine
  • Porter
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 4 Meeting room(s)
  • Copy/print service available

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 mexico
mexico

Tel: +525586600500

Check-in from 15h00

Check out up to 12h00

  • Metrobus "La Palma" :  Metrobus Line 7 La Palma

  • Metro "Insurgentes" :  Line 1 Insurgentes

  • By plane

    Int Airport of Mexico City At 13km / 8 miles - Shuttle paying

  • By plane

    International Airport of Toluca At 55km / 34 miles

GPS :19.428535, -99.16593

Our accommodation(s)

Designed to maximize functionality without compromising comfort, guest rooms are thoughtfully appointed with touches such as L'Occitane amenities and self-serve Nespresso coffee machines. Room boasts floor-to-ceiling windows showcasing Mexico City sky Technologically intuitive features: Bluetooth connectivity and automated curtains revealing sweeping views at the touch of a button. Lavish touches make Sofitel's suites the premiere option for a VIP experience with upgraded offerings

Our restaurants and bars

BAJEL

Type of cuisine: Mexican

A new vision of Mexican cuisine, a truly unexpected sensory journey created by breaking traditions. Unique fermented flavors and monochromatic dishes that create a captivating dining experience.

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  • Saturday Closed
  • Sunday Closed

BALTA

Type of cuisine: Mediterranean

Journey from the Mediterranean coast to the coast of Mexico. Bold flavors from the two culinary worlds are melded with a smoky touch from wood fired grills. All-day dining. In an atmosphere accentuated by the scent of char and smoke.

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Cityzen

Boasting unparalleled views of the Paseo de la Reforma, Angel of Independence and Chapultepec Castle, Cityzen is Mexico City's newest rooftop restaurant. Ready to delight its guests with luscious contemporary cuisine, as well as its signature cocktails.

FREEHOUSE

Respecting the legacy of the original structure, presents a more classic atmosphere, full of character and a true architectural joy worthy of admiration. Home to an extensive list of wines and spirits are served alongside classic cocktails.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

LOBBY BAR

The main gathering place for hotel guests day by day, the perfect place to prepare for the next adventure, or unwind after a day of exploration. It's the most frequent place for guests in need of a quiet moment to enjoy snack or a moment of respite

Non contractual photo

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  • Tuesday -
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  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 471

  • Maximum capacity: 358 people

  • Maximum banquet capacity: 290 people

Find out more

Our guest reviews for
Sofitel Mexico City Reforma

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

648 reviews

tripadvisor

TripAdvisor Rating 5.0/5

260 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great Location + Stunning Hotel!

Customer review rating 5.0/5

Matthew -. W. D. Couples - 26/07/2021 Confirmed reviews ALL

The Staff was super friendly and went the extra mile to bring a smile to my day! It's the little things that make someone feel welcome! 100% I'll stay here again.

Dear Matthew L., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Wonderful stay!

Customer review rating 4.5/5

Monnica Couples - 25/07/2021 Confirmed reviews ALL

My husband and I stayed at the Sofitel for our honeymoon and had a wonderful time. Our room was spacious and very modern. The staff was very friendly and helpful. The restaurants had great food and great views of the city. We plan to stay here the next time we visit Mexico City.

Dear Monnica G., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent Stay

Customer review rating 5.0/5

Chris P. Business - 25/07/2021 Confirmed reviews ALL

Excellent accommodations. Attentive staff. Breakfast was delicious. All around perfect experience.

Dear Chris P., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Nice hotel but room service food gave me severe food poisoning

Customer review rating 2.0/5

Kate Solo - 25/07/2021 Confirmed reviews ALL

Overall, Sofitel provided a Nice room - I enjoyed the nice bathtub and amenities. Staff were friendly, almost too friendly, but welcoming and positive. However, I ordered room service, which was the only food I consumed that day besides bottled water, and felt sick the morning after and have been sick since (5 days and continuing). I live in CDMX and am not unfamiliar to the food and water quality here, but I definitely did not expect to get sick from a hotel of this level of “prestige.” My sickness is so bad that I currently have to take antibiotics for 5 days. In contrast, my past food poisoning experiences in CDMX only lasted a few days and did not require a doctor’s visit and medication. I was in lots of pain and discomfort since, as a lingering reminder of my experience at Sofitel. For that matter I would definitely not recommend eating at Sofitel and I probably will not return for this reason.

Dear Katelyn C., Thank you for taking the time to tell us about your experience at the Sofitel Mexico City Reforma. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to kindly ask you if it might be possible for my Director of Food & Beverage to give you a quick call for us to better understand what happened. Could you please provide me your phone number and a time when you're available for us to arrange the call? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Perfect stay

Customer review rating 5.0/5

Tari Business - 24/07/2021 Confirmed reviews ALL

I really enjoyed my stay here. It was a great business and pleasure trip.

Dear Tari E., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Nice guest relation service, terrible staff attitude in the restaurants

Customer review rating 2.0/5

Andrey T. Business - 24/07/2021 Confirmed reviews ALL

I feel really sorry to say it, but all the efforts and top notch service of the front desk and guest relatiins was crisscrossed by the attitude of personell of the restaurants. Let me summarise circumstances of both cases I had misfortune to be a part of: 1. 38 floor bar. I came there July 23rd at about 13:30 having welcome drink voucher. Lady at a guest service had me seated at the balcony and left with the voucher to find it out what exactly I could get for it. That was quite strange as she supposed to know it in advance, but the real problem was me sitting there for like 10 min and nobody came to serve me. Based on that I decided that leaving was the best I could do within this situation 2. Main restaurant at 12 floor. I came there July 23rd at 18:00 to have a dinner. They didn't offer a buffet I have a right to (I believe, ex-Millesime lounge menu), but a la card only. My problem is they just didn't have in a la card food I enjoyed in buffet. Officially speaking, I see at least one general issue related to the situations above. I was not able to use privileges of my Accor status and type of room I have chosen. I believe it is not according to general guidelines of Sofitel. Based on aforementioned I kindly ask you to inform me about the results of this case investigation and measures you have taken. Best regards, Andrey T.

Dear Andrey T., Thank you for taking the time to tell us about your experience at the Sofitel Mexico City Reforma. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, José Manuel Delgado Guest Relations & Quality Manager
Customer review rating 1.5/5

Alex Z. Business - 23/07/2021 Confirmed reviews ALL

The hotel overall is below anyone's expectation who was hoping to stay at a five star hotel

Dear Alejandro Z., Thank you for taking the time to tell us about your experience at the Sofitel Mexico City Reforma. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

The property, staff and service were everything I expected and more!

Customer review rating 5.0/5

Eric ,. S. A. U. Friends - 23/07/2021 Confirmed reviews ALL

My reservation was mistakenly made by myself for the following week. The front desk agent and reservations corrected my error and made the adjustment to check me in. That began a very enjoyable stay in the Sofitel's sophisticated, yet relaxed environment. The premises and service were exceptional. The staff seemed sincere and eager to help with anything at anytime.

Dear Eric B., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ixchel will be delighted to read your lovely comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

The staff were excellent.

Customer review rating 4.5/5

Katy S. Families - 23/07/2021 Confirmed reviews ALL

The staff were very attentive, particularly Karla Prats, the assistant guest relations manager.

Dear Katy S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent employees

Customer review rating 5.0/5

Anonymous Business - 23/07/2021 Confirmed reviews ALL

The staff was amazing made a month long stay feel like I was at home. Service and attention they provided was outstanding. Hotel was clean an sterile the entire 40 days I was there. Food and beverages are 5 star. Not one complaint at all. Definitely will stay again and highly recommend

Dear Jose S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You will always have a second home and family that will be delighted to have you back! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Outstanding from beginning to end

Customer review rating 5.0/5

Stephen Couples - 22/07/2021 Confirmed reviews ALL

I have stayed I’m many of the top hotels in the city and this was hands down my best experience . from the female security attendant at the hotel ( don’t remember her name ) , to the concierge Arturo and the front desk team and guest relations especially Jose and Fernanda simply outstanding professionals and human beings . Won’t hesitate to return !

Dear Stephen W., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Amazing hotel!!

Customer review rating 5.0/5

Adrian A. Business - 22/07/2021 Confirmed reviews ALL

An amazing stay from beginning to end. Excellent location, great food, lovely facilities (such as pool and gym), and extremely attentive staff. I would like to give a special thanks to Fernanda and Maria Jose for their outstanding customer service skills. I look forward to staying there again!

Dear Adrian H., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Well located

Customer review rating 3.5/5

Victor G. Solo - 21/07/2021 Confirmed reviews ALL

The employees are very nice and friendly. Unfortunately There is not a lot of follow through with customer’s requests. The food is very marginal. Good quality, but not that good for the prices charged.

Dear Victor G., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

beyond any expectations

Customer review rating 5.0/5

Daniel B. Business - 19/07/2021 Confirmed reviews ALL

not that i’m a major globetrotter, but best hotel I’ve ever been too… by far. amazing

Dear Daniel B., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellente

Customer review rating 5.0/5

Laura Q. M. Couples - 19/07/2021 Confirmed reviews ALL

Everything was excellent, I only want to add maybe you should said to the clients that has the late check in at 4 pm that the keys will be disactivated at 12 pm we where in the pool and stay out of our room in swimwear until someone help us, hahaha but the hotel and the food was awesome.

Dear Laura Alejandra Q., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Great experience

Customer review rating 5.0/5

Salomon M. Couples - 19/07/2021 Confirmed reviews ALL

We stayed to celebrate our wedding night, from the moment we arrived we were treated excellently, we received an upgrade to a room with an incredible view and received an amenity on our wedding day. The hotel is beautiful and the staff was extremely friendly.

Dear Salomon M. Silva, We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

excellent service, awesome amenities

Customer review rating 5.0/5

Laura C. Couples - 18/07/2021 Confirmed reviews ALL

we stayed 4 nights - super comfortable room, delicious food including room service, and what a view of the city! the pool was awesome and my boyfriend said he got the best massage of his life at the spa! definitely plan on returning.

Dear Laura C., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Perfect location

Customer review rating 5.0/5

Frank S. Friends - 17/07/2021 Confirmed reviews ALL

Great service, amazing view and great location. The pool is amazing !

Dear Frank s., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Luxe hotel, wonderful hospitality

TripAdvisor rating 5.0/5

QNYC50 Business - 23/11/2020 TripAdvisor review

I had an extended stay here recently. They're following proper COVID protocol and I felt safe in every way. It's a beautiful hotel, focused on hospitality. Liliana at Guest Services was particularly helpful, professional and courteous. She went out of her way to assist me with documents my office needed from me. I would be happy to return to this hotel anytime.

Bonjour QNYC50, It truly brings me joy to read such a marvelous comment and to know that you were able to live the Sofitel brand to its fullest, even during Covid times. I am sure that Liliana will be delighted to know that you sincerely appreciated the service and to welcome you back very soon. Best regards, José Manuel Delgado Guest Relations & Quality Manager

A home in Mexico City

TripAdvisor rating 5.0/5

Annelise1983 Business - 07/11/2020 TripAdvisor review

I stayed for 8 nights in this hotel where all the staff has made me feel both safe and at home. The rooms are absolutely gorgeous and the bed super confortable. The views from the rooms as well as the pool are stunning. I will fire sure come back next time I come to CDMX!

Bonjour Annelise 1983, It truly brings me joy to read such a lovely comment ant to know that you felt at home during your time at Sofitel Mexico City Reforma. I hope that we get to host you back very soon. Best regards, José Manuel Delgado Guest Relations & Quality Manager

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