Sofitel Mexico City Reforma Hotel 5 stars

Customer review rating 4.8/5 107 reviews
Sofitel Mexico City Reforma
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Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Int Airport of Mexico CityPaying
  • Languages spoken at the hotel
  • Laundry
  • Cash machine
  • Porter
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500
mexico
mexico

Check-in from 15h00

Check out up to 12h00

  • Metrobus "La Palma" :   Metrobus Line 7 La Palma

  • Metro "Insurgentes" :   Line 1 Insurgentes

  • By plane

    Int Airport of Mexico City At 13km / 8 miles - Shuttle paying

  • By plane

    International Airport of Toluca At 55km / 34 miles

GPS :19.428535, -99.16593

Our accommodations

Designed to maximize functionality without compromising comfort, guest rooms are thoughtfully appointed with touches such as L'Occitane amenities and self-serve Nespresso coffee machines. Room boasts floor-to-ceiling windows showcasing Mexico City sky Technologically intuitive features: Bluetooth connectivity and automated curtains revealing sweeping views at the touch of a button. Lavish touches make Sofitel's suites the premiere option for a VIP experience with upgraded offerings

SUPERIOR ROOM, 1 King bed, city view

  • Max. number of persons: 2
  • Area: From 34
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 King bed, view of Ángel de la Independencia

  • Max. number of persons: 2
  • Area: From 34
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 2 double beds, view of Ángel de la Independencia

  • Max. number of persons: 4
  • Area: From 38
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 King bed, Skyline view of Ángel de la Independencia

  • Max. number of persons: 2
  • Area: From 34
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 2 Double beds, skyline view of Ángel de la Independencia

  • Max. number of persons: 4
  • Area: From 38
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 1 King bed, city view

  • Max. number of persons: 3
  • Area: From 42
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 1 King Bed, Skyline View

  • Max. number of persons: 3
  • Area: From 42
  • High speed internet
  • Bathrobe
  • Slippers

SUPERIOR ROOM, Access to Club Millésime, 1 King Bed, Skyline View

  • Max. number of persons: 2
  • Area: From 34

LUXURY ROOM, Access to Club Millésime, 1 King Bed, Skyline View

  • Max. number of persons: 3
  • Area: From 42

JUNIOR SUITE, 1 King bed, Skyline view of Reforma

  • Max. number of persons: 3
  • Area: From 42
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

JUNIOR SUITE, 1 King Bed, Skyline view of Ángel de la Independencia

  • Max. number of persons: 3
  • Area: From 42
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

JUNIOR SUITE, 2 double beds, skyline view of Ángel de la Independencia

  • Max. number of persons: 4
  • Area: From 42
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

JUNIOR SUITE, King bed, Skyline view of Ángel de la Independencia, terrace

  • Max. number of persons: 2
  • Area: From 61
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

PRESTIGE SUITE, Club Millésime access, King Bed, Angel of Independence view

  • Max. number of persons: 3
  • Area: From 68
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

PRESTIGE SUITE, Club access, King Bed, Angel of Independence view, terrace

  • Max. number of persons: 3
  • Area: From 80
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

OPERA SUITE, Club access, King Bed, Angel of Independence view, terrace

  • Max. number of persons: 3
  • Area: From 147
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

IMPERIAL SUITE, Club Millesime Access, 1 King bed, Skyline view of Angel de la Independencia

  • Max. number of persons: 3
  • Area: From 315
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

BAJEL

Type of cuisine: Mexican

A new vision of Mexican cuisine, a truly unexpected sensory journey created by breaking traditions. Unique fermented flavors and monochromatic dishes that create a captivating dining experience.

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BALTA

Type of cuisine: Mediterranean

Journey from the Mediterranean coast to the coast of Mexico. Bold flavors from the two culinary worlds are melded with a smoky touch from wood fired grills. All-day dining. In an atmosphere accentuated by the scent of char and smoke.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CITYZEN

Photo non contractuelle / Strictly non binding

Boasting unparalleled views of the Paseo de la Reforma, Angel of Independence and Chapultepec Castle, is Mexico City's newest nightlife destination. On the 38th floor, enjoy an ideal space for cocktail classics with elegantly subtle Mexican touches.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

The main gathering place for hotel guests day by day, the perfect place to prepare for the next adventure, or unwind after a day of exploration. It's the most frequent place for guests in need of a quiet moment to enjoy snack or a moment of respite

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FREE HOUSE

Photo non contractuelle / Strictly non binding

Respecting the legacy of the original structure, presents a more classic atmosphere, full of character and a true architectural joy worthy of admiration. Home to an extensive list of wines and spirits are served alongside classic cocktails.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 471

  • Maximum capacity: 358 people

  • Maximum banquet capacity: 290 people

Find out more

Our guest reviews for
Sofitel Mexico City Reforma

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

107 reviews

tripadvisor

TripAdvisor Rating 4.5/5

69 reviews

amazing views, great bed bathroom. Super comfortable

Customer review rating 4.8/5

Daniel P. Couples - 11/02/2020 Confirmed reviews ALL

The staff was great. The hotel is beautiful. The room was super comfortable.

Customer review rating 4.8/5

Richard M. Business - 10/02/2020 Confirmed reviews ALL

Great!!

Dear Richard M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Well located

Customer review rating 4.8/5

Vanessa Families - 10/02/2020 Confirmed reviews ALL

It was a wonderful weekend gateway with my family. It was a beautiful hotel. The rooms has an incredible view.

Dear Vanessa C., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Amazingggg views and service

Customer review rating 4.8/5

Nuria P. Families - 10/02/2020 Confirmed reviews ALL

We loved it. We used almost all of the installations, did a spa treatment and used all the restaurants.

Dear Nuria P. Bueno, We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Extremely good stay

Customer review rating 4.8/5

Patience Business - 07/02/2020 Confirmed reviews ALL

Everyone was extremely helpful And friendly. The food was great.

Dear Patience h., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

One of the best!

Customer review rating 4.8/5

Anonymous Families - 07/02/2020 Confirmed reviews ALL

At the top, it is detail that matters. From the moment we entered the hotel, we were treated with the warmth of Latin America and professionalism of Europe. Details such as personal notes, special treatment for our daughter or advise for dining are just a few examples. We stayed on one of the upper floors. Views are spectacular. Business Lounge and pool close by. Other services, such as the airport transport, are highly recommended and reliable.

Dear Andre D., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Amazing

Customer review rating 4.8/5

Amazing P. Couples - 06/02/2020 Confirmed reviews ALL

Amazing service nice and clean

Amazing service and stunning hotel.

Customer review rating 4.8/5

Stephanie F. Friends - 05/02/2020 Confirmed reviews ALL

Beautifully designed hotel with the most gracious staff.

spectacular vistas, rooms, elegance, gastronomy, service a la Francaise

Customer review rating 4.8/5

David A. Business - 04/02/2020 Confirmed reviews ALL

First we were received very nicely at the 14th floor lobby, then upgraded for 4 nights in a wonderful large room on the 26th floor. Rooms have all the nice toiletries from l'Occitane, best bathrobes yet, spectacular views and a lighting systems allowing you to play with multiple "moods".. .AS this was a business trip, was not able to use the Spa or swimming pool which looked so relaxing and luxurious; however we enjoyed the gastronomy of Balta restaurant in morning and lunch and loved the Muesli, the Betabel with Burrata, the fabulous Gnocchi, the Balta Lemon Pie and more.. Also enjoyed the lobby bar with its warm decor and impressive vistas. Loved the decor throughout the hotel and its open public spaces, hight ceilings and spectacular views.

A perfect stay!

Customer review rating 4.8/5

Rosa M. G. Business - 04/02/2020 Confirmed reviews ALL

The property is wonderful as well as the services. People is very nice and professional. Rooms were more than expected. Meals are extremely good, maybe include more variety.

Best Hotel in Mexico City.

Customer review rating 4.8/5

M Business - 30/01/2020 Confirmed reviews ALL

The hotel, the service, the location..... First class!

Dear Mourad B., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sure that Bernardo will be delighted to read such a lovely comment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager
Customer review rating 4.8/5

Joseph P. Couples - 30/01/2020 Confirmed reviews ALL

I stayed from Friday to Monday. While there, I enjoyed all the amenities. The pool, spa, bars, restaurants, room service, and gym. I loved all of it. Everything looked beautiful and the service was amazing. Particularly, Claudia at the lobby bar was incredibly knowledgable and taught me a little history lesson for each drink that I ordered. I ended up having a few more than I thought I would just to enjoy the information she provided. I will be staying here again in the future.

Dear Joseph J., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sure that Eduardo, Claudia and Naomi will be delighted to read such a lovely comment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Well Located

Customer review rating 4.8/5

Peter D. Business - 30/01/2020 Confirmed reviews ALL

very friendly staff, amazing spa, great food.

Dear Peter D., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent stay

Customer review rating 4.8/5

Anonymous Business - 29/01/2020 Confirmed reviews ALL

The staff were very friendly and accommodating and the rooms were excellent. Best hotel stay I've had in a long time.

Dear Orlando D., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Incredible!

Customer review rating 4.8/5

Eduard Couples - 28/01/2020 Confirmed reviews ALL

Best hotel stay of my life. No BS. Incredible service. Nicest people. So attentive and accomodating to us and our two dogs

Dear Ruojia D L., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Beautiful hotel

Customer review rating 4.8/5

Huw T. Couples - 28/01/2020 Confirmed reviews ALL

lovely stay with my wife. We had breakfast and we had some food in the Cityzen bar but didn´t have dinner or lunch there. The food was lovely. We enjoyed the pool which was also beautiful.

Dear Huw T., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager
Customer review rating 4.8/5

Anonymous Business - 27/01/2020 Confirmed reviews ALL

Facilities were excellent, everyone working for the hotel was very courteous and welcoming. Hotel is in a great location for business and leisure.

Dear Fausto P., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

The Best Staff Ever

Customer review rating 4.8/5

Gh D. Families - 22/01/2020 Confirmed reviews ALL

Our family, two adults, two teens wanted a three day weekend away and chose Mexico City. After reserving the St. Regis through a travel agent, we found the Sofitel on a website that seemed better located, was 30% less expensive and brand new. We are so happy we switched. The Sofitel was chic, beautiful, and well-equipped, with great views. We could see the angel statue from our room, from the beautiful 25 meter, heated indoor pool, and even from the men's spa shower. As amazing as the facility and the views were, the staff was even better. Anna checked us in and made sure our booking was accurate and invited us to Accor. She and the other front desk associates smiled and greeted us by name whenever we would return from an excursion. The concierge Bernado and others were exceptional helping us find local restaurants such as Taqueria Gabriel around the corner from the hotel and booking tours of Teotihuacan and a local experience cooking with local chef Beatrice through Stepping Mexico. We made some decisions through texts with the hotel later if we were not immediately sure what we wanted. When we were tight on time transitioning from one tour to going to watch the wrestling match, the concierge met us downstairs with our tickets and had our extra bags placed in our room. The bellmen were friendly and accommodating. Not only would they would welcome us home daily with a friendly greeting and short chat, they would go out to the street in the rain to make sure that our Uber drivers did not miss their turn into the hotel driveway. Thinking back on the experience, I suppose we should have tipped them more often than just at the very end of our stay. But it was even better that their helpfulness was independent of any obvious expectation of renumeration. I could talk more about the Citizen bar, the Bajel restaurant, etc, but honestly I do not want the Sofitel to get so popular that it is sold out for our next trip to Mexico City. Perhaps if you are reading this, you should follow the advice of my travel agent who tried to talk us out of staying at the Sofitel and save this great experience for me and my family.

Dear Garvin D., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am absolutely sure that Ana and Bernardo will be amazed by such a lovely comment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Best Stay ever

Customer review rating 4.8/5

Stephen M. Solo - 21/01/2020 Confirmed reviews ALL

Loved the hotel, beautiful, modern, well appointed amenities. The staff was super friendly, very helpful, and attentive. I can't wait to stay here again. Love the pool too.

Dear Stephen M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Perfect

Customer review rating 4.8/5

Urbain Business - 20/01/2020 Confirmed reviews ALL

Many thanks to the entire team! Special thanks to Liliana Medina to organize our transportation and to Cesar Martines to drive us safely through the city and Puebla! Cesar offered us an amazing discovery of Mexico city and it story.

Dear Urbain L., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sure that Liliana & Cesar will be delighted to read such a lovely comment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager
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