Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 1,880 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, only steps away from the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool and exclusive Executive Lounge, with outstanding views of the city

  • Cityzen, the city's cocktail hotspot, and Bajel's elevated gastronomy enrich each stay.

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,880 reviews

Customer review rating 2.0/5

Vijayapal R. Friends - Confirmed reviews ALL

We were part of the wedding group. Billing issues, gym, breakfast area crowded and choice of food for an expensive hotel. Had to wait almost 40 min to get omelette Not impressed at all.

Bonjour, Thank you for sharing your feedback. We regret that your experience did not meet your expectations, particularly regarding billing, breakfast, and overall value. Your comments have been noted and shared with the relevant teams for review. We appreciate your perspective and hope to have the opportunity to provide a more positive experience in the future. Kind regards, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Diego S. Business - Confirmed reviews ALL

excellent

Bonjour, Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our accommodations comfortable and enjoyed your time with us. Your satisfaction is our priority, and we look forward to welcoming you back soon. Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Donna N. Families - Confirmed reviews ALL

Stayed at the hotel for my husbands 50th with 4 teenage kids. Gorgeous hotels, bedrooms, rooftop pool magnificent. Incredible staff, shout out to Fabien at the concierge level and the Guest Services Manager (didnt catch her name) who left a bottle of complimentary champagne in our room, a very nice touch.

Bonjour, We are truly delighted to know your stay was such a memorable one, especially for such a special occasion. It is wonderful to hear that you enjoyed the rooms, the rooftop pool, and the overall atmosphere of the hotel. Fabien will be very pleased to read your kind recognition, and I will also share your appreciation with our Guest Services team. Thoughtful gestures like the champagne are meant to make these moments even more meaningful. Thank you for celebrating with us. We look forward to welcoming you and your family back very soon. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Charlotte A. Friends - Confirmed reviews ALL

Beautiful amenities, very attentive staff, comfortable beds, fantastic breakfast buffet

Bonjour, Thank you for your kind words regarding your recent stay at Sofitel Mexico City Reforma. We are delighted to hear that you enjoyed our amenities, attentive service, and breakfast offerings. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Mariana Torres Guest Experience Assistant Manager

Customer review rating 5.0/5

Cesar C. Business - Confirmed reviews ALL

Although I only spent one night; I loved the service.

Dear Cesar C., Thank you for your kind words regarding our service. We are delighted to hear that you enjoyed your stay with us, even if it was brief. We strive to provide an exceptional experience for all our guests. Sincerely, Julián Morales GEM

Other web-users rate our hotel

  • 586 reviews 9.6/10 Location
  • 921 reviews 9/10 Room
  • 1,742 reviews 9.2/10 Service
  • 8 reviews 9.7/10 WiFi
  • 385 reviews 8.4/10 Food
  • 373 reviews 8.1/10 Amenities
  • 330 reviews 9.2/10 Vibe
  • 228 reviews 8.5/10 Cleanliness

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