Sofitel Mexico City Reforma Hotel 5 stars

Customer review rating 4.8/5 327 reviews

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Sofitel Mexico City Reforma
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+ 20 Services

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and close to the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • 38th floor pool with an outstanding modern Mexican arquitecture

  • Cityzen Rooftop Kitchen, the new hotspot to enjoy exquisite gastronomy from the heights

  • On-site COVID-19 viral antigen test available

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Int Airport of Mexico CityPaying
  • Languages spoken at the hotel
  • Laundry
  • Cash machine
  • Porter
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 4 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 mexico
mexico

Tel: +525586600500

Check-in from 15h00

Check out up to 12h00

  • Metrobus "La Palma" :  Metrobus Line 7 La Palma

  • Metro "Insurgentes" :  Line 1 Insurgentes

  • By plane

    Int Airport of Mexico City At 13km / 8 miles - Shuttle paying

  • By plane

    International Airport of Toluca At 55km / 34 miles

GPS :19.428535, -99.16593

Our accommodation(s)

Designed to maximize functionality without compromising comfort, guest rooms are thoughtfully appointed with touches such as L'Occitane amenities and self-serve Nespresso coffee machines. Room boasts floor-to-ceiling windows showcasing Mexico City sky Technologically intuitive features: Bluetooth connectivity and automated curtains revealing sweeping views at the touch of a button. Lavish touches make Sofitel's suites the premiere option for a VIP experience with upgraded offerings

SUPERIOR ROOM, 1 King bed, city view

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Mini Bar

SUPERIOR ROOM, 1 King bed, view of Ángel de la Independencia

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Mini Bar

SUPERIOR ROOM, 2 double beds, view of Ángel de la Independencia

  • Max. number of persons: 4
  • Area: From 38 / 409 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Mini Bar

SUPERIOR ROOM, 1 King bed, Skyline view of Ángel de la Independencia

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Mini Bar

SUPERIOR ROOM, 2 Double beds, skyline view of Ángel de la Independencia

  • Max. number of persons: 4
  • Area: From 38 / 409 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Mini Bar

LUXURY ROOM, 1 King bed, city view

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Mini Bar

LUXURY ROOM, 1 King Bed, Skyline View

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine

SUPERIOR ROOM, Access to Club Millésime, 1 King Bed, Skyline View

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Nespresso machine

LUXURY ROOM, Access to Club Millésime, 1 King Bed, Skyline View

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Nespresso machine
Rooms

Our restaurants and bars

BAJEL

Type of cuisine: Mexican

A new vision of Mexican cuisine, a truly unexpected sensory journey created by breaking traditions. Unique fermented flavors and monochromatic dishes that create a captivating dining experience.

Dinner

  • Mon
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  • Sat
  • Sun

BALTA

Type of cuisine: Mediterranean

Journey from the Mediterranean coast to the coast of Mexico. Bold flavors from the two culinary worlds are melded with a smoky touch from wood fired grills. All-day dining. In an atmosphere accentuated by the scent of char and smoke.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

The main gathering place for hotel guests day by day, the perfect place to prepare for the next adventure, or unwind after a day of exploration. It's the most frequent place for guests in need of a quiet moment to enjoy snack or a moment of respite

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FREEHOUSE

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Respecting the legacy of the original structure, presents a more classic atmosphere, full of character and a true architectural joy worthy of admiration. Home to an extensive list of wines and spirits are served alongside classic cocktails.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 471

  • Maximum capacity: 358 people

  • Maximum banquet capacity: 290 people

Find out more

Our guest reviews for
Sofitel Mexico City Reforma

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

327 reviews

tripadvisor

TripAdvisor Rating 5.0/5

192 reviews

Very Good.

Customer review rating 4.5/5

Rod Business - 25/02/2021 Confirmed reviews ALL

Clean facilities and professional staff.

Estimado Rodolfo M., Le agradecemos enormemente sus comentarios en relación a su estancia en Sofitel Mexico City Reforma. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Manuel Delgado Guest Relations & Quality Manager

Perfect Stay

Customer review rating 5.0/5

Jan H. Business - 24/02/2021 Confirmed reviews ALL

I was beyond impressed!!! We were greeted immediately upon arrival. Front desk is very friendly and informative. The entire staff was very attentive throughout my stay. I got to meet the manager and she was very nice and very helpful. I I would recommend this hotel it will definitely stay here if I come back to Mexico City.

Dear Janis H., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Extended stay during the COVID Pandemic, safe and excellent experience.

Customer review rating 5.0/5

Edwin M. Business - 18/02/2021 Confirmed reviews ALL

Extended multiweek stay during the pandemic in Mexico City. Amazing staff during very trying times at a very upscale and luxury hotel. Not an easy time to be away from home. Fernanda who coordinated and took care of my stay with the upmost attention to detail. Making sure that even with the COVID restrictions I was served in room service amenities such as an excellent Club Menu and breakfast. The reception manager Elizabeth, the staff Ana, Daniela, and Elizabeth always took care of anything I asked and greeted me with a polite salute every day. Alexi the chef, took the time to find out if my meals were to my liking. The restaurant staff Guillermo, Valentin, and Ricardo always gave excellent and personalized service. The staff behind the scenes such as Octavio who early in the morning coordinated to have breakfast ready at the Citizen Roof Top restaurant. It’s difficult to remember all the names of all the amazing people that made the difference, making me feel a t home. From the laundry dept, always having my clothes cleaned in an impeccable manner, to the room cleaning staff. And of course, the bell boy staff. Felipe such a helpful man. I have traveled extensively and was impressed with this beautiful, modern and well-maintained property. The room was amazing with very modern amenities, fixtures and great view of Reforma. I highly recommend this beautiful hotel. Not only because it is modern, luxurious and has a great location, but what really made the difference during my stay, the way the staff treated its guests.

Dear Edwin A M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager
Customer review rating 5.0/5

Piruz D. Couples - 16/02/2021 Confirmed reviews ALL

We had a great time in Mexico City and the staff just made our experience so much better. The Director Blanche was very helpful, the Concierge Arturo and and our driver Ceasar was very knowledgeable. Thank you!

Dear Robert K., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Incredible hospitality experience.

Customer review rating 5.0/5

Jair E. C. Couples - 09/02/2021 Confirmed reviews ALL

Went to celebrate a wedding anniversary, that we will never forget. The view form the room was stunning. Food is excellent, in fact we had a private dinning experience with the chef introducing personally every dish. The spa is comfortable and the massages are delightful. The pool is probably the best amenity, located on the 38th floor it has breathtaking views of Mexico City. Super clean and very careful of the sanitary protocols at all times. I absolutely recommend visiting this luxurious and welcoming hotel.

Dear Jair C., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Great service

Customer review rating 5.0/5

David D. Couples - 08/02/2021 Confirmed reviews ALL

I went for an anniversary celebration and the attention to detail was perfect.

Dear David D., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Great Hotel

Customer review rating 3.5/5

Dan D. Solo - 06/02/2021 Confirmed reviews ALL

I enjoyed my long term stay at the Sofitel.

Dear Daniel D., Thank you for taking the time to share your comments concerning your stay at the Sofitel Mexico City Reforma. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience with 70/100. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent!! Will be very difficult for any competitors to reach your level of excellence. Well done!

Customer review rating 5.0/5

Thibault Couples - 03/02/2021 Confirmed reviews ALL

Excellent!! Will be very difficult for any competitors to reach your level of excellence. Job well done!

EstimadoThibault d., Le agradecemos enormemente sus comentarios en relación a su estancia en Sofitel Mexico City Reforma. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Manuel Delgado Guest Relations & Quality Manager

Fabulous stay

Customer review rating 5.0/5

Abril M. Couples - 30/01/2021 Confirmed reviews ALL

Everything was great, from the arrival to the moment of departure, the rooms are spacious, well illuminated and have wonderful views of the amazing City, the pool is among the best we’ve swimmed in (unbeatable view again) and the food, specially the pastries: delicious! Definitely recommend staying here!

Dear Abril M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Great stay

Customer review rating 5.0/5

Dr Solo - 28/01/2021 Confirmed reviews ALL

Room was very spacious, staff were really friendly

Dear Divya N., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

good stay

Customer review rating 4.5/5

A. J. S. Couples - 27/01/2021 Confirmed reviews ALL

very good room

Dear A. Jimenez S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Incredible experience at Sofitel Hotel!

Customer review rating 5.0/5

Kevin B. Friends - 26/01/2021 Confirmed reviews ALL

A friend and I were doing a road-trip through Mexico and decided to splurge on one night in Mexico City and are so glad we did. Safety and cleanliness were huge concerns traveling during a pandemic but Sofitel did not disappoint. They took all of the necessary precautions and went above and beyond in many instances. We were lucky enough to experience a privately curated meal by Chef Alexis which was absolutely amazing! They were also able to move things around and get us a private pool session in the morning which helped relax and refresh from the previous night. The entire staff were so welcoming and kind. A special thanks to Fernanda, Daniella, Cesar, Guillermo, and Chef Alexis for making the one night in Mexico City such a special one!! Hopefully we get to return soon.

Dear Kevin B., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Pretty fancy and excellent service

Customer review rating 5.0/5

Mariel B. E. Couples - 24/01/2021 Confirmed reviews ALL

So amazing

Estimada Mariel B., Le agradecemos enormemente sus comentarios en relación a su estancia en Sofitel Mexico City Reforma. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Manuel Delgado Guest Relations & Quality Manager

Amazing stay

Customer review rating 5.0/5

Monsieur M. Business - 22/01/2021 Confirmed reviews ALL

Amazing customer service, from the employees downstairs, to the front desk, the cleaning crew, concierge, restaurant staff, and to the managers, everyone made me feel so special and all deserve praise for their dedication and hard work. The chefs cook some of the best food Ive ever eaten. Chef Alexis created custom feels and catered to my every need. I cant praise all the staff enough for creating such an awesome atmosphere to come "home" to after work everyday.

Dear Michael M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We truly miss you at the hotel, you are part of the Sofitel family! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Great all-rounder

Customer review rating 5.0/5

David S. S. Solo - 08/01/2021 Confirmed reviews ALL

It was a last minute, needed a central location decision

Dear David s., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Luxe hotel, wonderful hospitality

TripAdvisor rating 5.0/5

QNYC50 Business - 23/11/2020 TripAdvisor review

I had an extended stay here recently. They're following proper COVID protocol and I felt safe in every way. It's a beautiful hotel, focused on hospitality. Liliana at Guest Services was particularly helpful, professional and courteous. She went out of her way to assist me with documents my office needed from me. I would be happy to return to this hotel anytime.

Bonjour QNYC50, It truly brings me joy to read such a marvelous comment and to know that you were able to live the Sofitel brand to its fullest, even during Covid times. I am sure that Liliana will be delighted to know that you sincerely appreciated the service and to welcome you back very soon. Best regards, José Manuel Delgado Guest Relations & Quality Manager

A home in Mexico City

TripAdvisor rating 5.0/5

Annelise1983 Business - 07/11/2020 TripAdvisor review

I stayed for 8 nights in this hotel where all the staff has made me feel both safe and at home. The rooms are absolutely gorgeous and the bed super confortable. The views from the rooms as well as the pool are stunning. I will fire sure come back next time I come to CDMX!

Bonjour Annelise 1983, It truly brings me joy to read such a lovely comment ant to know that you felt at home during your time at Sofitel Mexico City Reforma. I hope that we get to host you back very soon. Best regards, José Manuel Delgado Guest Relations & Quality Manager

Great experience!

Customer review rating 5.0/5

Gerardo G. Solo - 14/04/2020 Confirmed reviews ALL

Bonjour! I traveled to Mexico City on my own and stayed in the Sofitel for 6 nights. Upon arrival, I was greeted, felt respected, and welcomed. I was personally assisted with my belongings and the staff was patient, professional, and kind. The staff went above and beyond to help me and accommodate me throughout my stay. I would like to thank Fernanda (assistant guest relations manager), Gerardo (assistant front office manager), Ivan (from fitness center), Diego (security), Carla (Balta), Diana (Balta) and Salvador (Balta) for being outstanding staff. I stayed in a supreme suit with a view to the Angel of Independence and felt very comfortable. The decor and specs of the room are appealing, and the bathroom is well-designed. I frequently used the gym and the pool and enjoyed the amenities, along with the incredible views at night. The meals from Balta were tasteful, and I was well-served by the staff. I am so very pleased with my stay at the Sofitel and plan to return!

Dear Gerardo G. Segura, We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Beautiful hotel & amazing staff

Customer review rating 5.0/5

Michele W. Families - 31/03/2020 Confirmed reviews ALL

I was traveling with my mum through Belize when the travel ban happened due to the Corona virus. So we had to leave the country asap and since I love Mexico City we booked a room at the Sofitel. I've stayed at their Munich property before and knew how luxurious it is and how their room service will probably be top-notch. And they did not disappoint! Due to health crisis, their onsite restaurant was closed and they only offered room service. It was amazing, beautiful and friendly setup and just delicious (my favorite: kale salad and their mac & cheese with mushrooms!). Upon arrival, we've got an upgrade, including cute slippers waiting for us in the room. But the best part: The staff was wonderful, caring, and supportive. They stayed positive while we were figuring out our next steps since I had to eventually get back to the US and my mum to Germany, They gave us recommendations on things we can still do in the city while keeping distance. You could tell they wanted us to enjoy our stay. It was definitely a nice distraction after all the travel chaos. On my last evening when I had to drop off my mum at the airport I came back to the hotel (my flight was the next day) and was really sad. The staff saw me and asked how. I was doing, I just started bawling since the last couple of days have been very intense and emotionally draining. The comforted me and brought me tea. It was such a sweet gesture, I really appreciated it. I only stayed there for 2 nights but it felt like family in a really fancy hotel:-) Big Shoutout to Fernanda, Elizabeth, and Gerardo who were working at the Front Office (Phones, complaints, concierge, check-in staff, room service, external & internal phone) and Ernesto and Angel who fed us those days. Thank you!

Customer review rating 4.5/5

David B. Couples - 30/03/2020 Confirmed reviews ALL

We had a really pleasant staying the Sofitel Hotel Reforma for 9 days. Hotel staff are super helpful and friendly. Hotel is super clean, well located. The Hotel's restaurants are amazing!

Our most recent 20 reviews

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