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Sofitel Mexico City Reforma Hotel 5 stars

Customer review rating 4.8/5 531 reviews

ALLSAFE approved hotel

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Children's age
Sofitel Mexico City Reforma
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+ 18 Services

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and close to the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • 38th floor pool with an outstanding modern Mexican arquitecture

  • Cityzen Rooftop Kitchen, the new hotspot to enjoy exquisite gastronomy from the heights

  • On-site COVID-19 viral antigen test available

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Int Airport of Mexico City Paying
  • Languages spoken at the hotel
  • Laundry
  • Cash machine
  • Porter
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 4 Meeting room(s)
  • Copy/print service available

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 mexico
mexico

Tel: +525586600500

Check-in from 15h00

Check out up to 12h00

  • Metrobus "La Palma" :  Metrobus Line 7 La Palma

  • Metro "Insurgentes" :  Line 1 Insurgentes

  • By plane

    Int Airport of Mexico City At 13km / 8 miles - Shuttle paying

  • By plane

    International Airport of Toluca At 55km / 34 miles

GPS :19.428535, -99.16593

Our accommodation(s)

Designed to maximize functionality without compromising comfort, guest rooms are thoughtfully appointed with touches such as L'Occitane amenities and self-serve Nespresso coffee machines. Room boasts floor-to-ceiling windows showcasing Mexico City sky Technologically intuitive features: Bluetooth connectivity and automated curtains revealing sweeping views at the touch of a button. Lavish touches make Sofitel's suites the premiere option for a VIP experience with upgraded offerings

SUPERIOR ROOM, 1 King bed, city view

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Mini Bar

SUPERIOR ROOM, 1 King bed, view of Ángel de la Independencia

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Mini Bar

SUPERIOR ROOM, 2 double beds, view of Ángel de la Independencia

  • Max. number of persons: 4
  • Area: From 38 / 409 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Mini Bar

SUPERIOR ROOM, 1 King bed, Skyline view of Ángel de la Independencia

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Mini Bar

SUPERIOR ROOM, 2 Double beds, skyline view of Ángel de la Independencia

  • Max. number of persons: 4
  • Area: From 38 / 409 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Mini Bar

LUXURY ROOM, 1 King bed, city view

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Mini Bar

LUXURY ROOM, 1 King Bed, Skyline View

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine

SUPERIOR ROOM, Access to Club Millésime, 1 King Bed, Skyline View

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Nespresso machine

LUXURY ROOM, Access to Club Millésime, 1 King Bed, Skyline View

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Nespresso machine

Our restaurants and bars

BAJEL

Type of cuisine: Mexican

A new vision of Mexican cuisine, a truly unexpected sensory journey created by breaking traditions. Unique fermented flavors and monochromatic dishes that create a captivating dining experience.

BALTA

Type of cuisine: Mediterranean

Journey from the Mediterranean coast to the coast of Mexico. Bold flavors from the two culinary worlds are melded with a smoky touch from wood fired grills. All-day dining. In an atmosphere accentuated by the scent of char and smoke.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

LOBBY BAR

The main gathering place for hotel guests day by day, the perfect place to prepare for the next adventure, or unwind after a day of exploration. It's the most frequent place for guests in need of a quiet moment to enjoy snack or a moment of respite

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

FREEHOUSE

Respecting the legacy of the original structure, presents a more classic atmosphere, full of character and a true architectural joy worthy of admiration. Home to an extensive list of wines and spirits are served alongside classic cocktails.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 471

  • Maximum capacity: 358 people

  • Maximum banquet capacity: 290 people

Find out more

Our guest reviews for
Sofitel Mexico City Reforma

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

531 reviews

tripadvisor

TripAdvisor Rating 5.0/5

242 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Fantastic Hotel and Great Staff

Customer review rating 5.0/5

Reggie V. Business - 18/06/2021 Confirmed reviews ALL

This property is very nice and modern. The rooms are clean, spacious and amenities were very comfortable. The staff were extraordinarily nice, professional and very attentive.

Dear Nguyen V., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Nice hotel

Customer review rating 4.5/5

Kamala H. Business - 16/06/2021 Confirmed reviews ALL

The hotel was very nice...a little weird to have to travel to the 14th floor to check in, but overall the experience was positive. My only gripe was with the check-out at 6am. There was just one associate present to check out a long line of guests, and the associate was very thorough (slow) -- taking approximately 5 minutes per guest to check out. I think he could have used some help at the empty desk next to him.

Dear John Ryan P., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Best hotel en Mexico City

Customer review rating 5.0/5

Andre Business - 15/06/2021 Confirmed reviews ALL

Excellent location, great service and the staff can’t be better.

Dear Andres Victoria V., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

I had a great experience and I would stay again

Customer review rating 4.5/5

Anonymous Business - 14/06/2021 Confirmed reviews ALL

The hotel is excellent. The staff was very polite and attentive.

Dear Alifia K M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager
Customer review rating 5.0/5

Michael C. Business - 13/06/2021 Confirmed reviews ALL

Everyone was extremely courteous and friendly

Dear Michael C., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Hectic stay

Customer review rating 4.0/5

Armando S. M. M. Solo - 13/06/2021 Confirmed reviews ALL

Hotel not well programmed to handle “high security” changes to guest’s stay (there was a VIP staying 2 days after stay). This led to poor “door-to-door” experience expected for guest services.

Dear Armando Miciano M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Perfect location, spectacular hotel!

Customer review rating 5.0/5

Michael Business - 11/06/2021 Confirmed reviews ALL

What a wonderful stay. World-class staff, from the GM to the breakfast servers. Clearly a very strong training program for all team members. I would absolutely return and recommend it!

Dear Michael D., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

La MEJOR estancia en un hotel que había tenido en MUCHO tiempo!

Customer review rating 5.0/5

Gigi H. Solo - 10/06/2021 Confirmed reviews ALL

LOVED everything about this hotel - the service was EXCEPTIONALLY great! They made me feel like royalty. The room was super spacious, AMAZING view, extremely clean and modern PLUS it had a bluetooth system with speakers in the ceiling for an elevated feel. DEF recommend to stay here. MUCHO muy recomendado.

Dear Giovanna M H., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager
Customer review rating 5.0/5

Dan S. Families - 09/06/2021 Confirmed reviews ALL

Staff were amazing. The location was a great and you have the best swimming pool ‍♂️

Dear Daniel S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Perfect, location, staff, rooms

Customer review rating 4.5/5

Rachael Couples - 07/06/2021 Confirmed reviews ALL

Modern rooms that are well thought out. Located central to everything you’d want to check out as a tourist. Our housekeeper was amazing and the staff even organized a way for us to get a COViD test before heading to the airport. Highly recommend and will be back.

Dear Rachael L., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Outstanding staff!

Customer review rating 5.0/5

K_araujo Couples - 07/06/2021 Confirmed reviews ALL

Great location and outstanding staff: we felt pampered throughout our stay! Thank you - we are definitely coming back soon.

Dear Cristiana A., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Well located Excellent FRIENDLY Staff Best COUSINE in Mexico Very important Great Toilets in the Room Those Japanese Robotic Toilets Great Detail

Customer review rating 5.0/5

Camilo J. Business - 06/06/2021 Confirmed reviews ALL

Great stay Staff went out of their way constantly GM, Mnsr Sylvain Guichet took time to greet me personally

Dear Camilo J., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Estancia agradable

Customer review rating 5.0/5

Alexis Business - 03/06/2021 Confirmed reviews ALL

Todo increible

Dear Alexis E., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Awesome

Customer review rating 5.0/5

Mario R. Families - 02/06/2021 Confirmed reviews ALL

It was Just a great experience ,Alejandro Amador( Guest services supervisor) ,Jany Vega ,Elizabeth Robles(Front desk Manager),Karla ( Balta Restaurant ) very friendly and professional persons ,the staff has made me feel very comfortable and welcome , I felt like ‘family’. I would like to make the Sofitel hotel my home every time I visit Mexico City. I will be back for sure! Sincerely: Mario R..

Dear Mario R., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Beautiful hotel, perfect location

Customer review rating 5.0/5

Kasper Business - 01/06/2021 Confirmed reviews ALL

Staff members are very helpful and accommodating. Highly recommend staying here

Dear Kasper H., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Smart Hotel, high tech-modern

Customer review rating 5.0/5

Silvia C. Families - 29/05/2021 Confirmed reviews ALL

The website does not do any justice. It is amazing. Super elegant, clean, high tech. Every detail is amazing. Very afordable for what you get. Will come back any time.

Dear Silvia C., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent Stay!

Customer review rating 4.5/5

Greg M. Business - 27/05/2021 Confirmed reviews ALL

Great product in an amazing location with personalized service.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Luxe hotel, wonderful hospitality

TripAdvisor rating 5.0/5

QNYC50 Business - 23/11/2020 TripAdvisor review

I had an extended stay here recently. They're following proper COVID protocol and I felt safe in every way. It's a beautiful hotel, focused on hospitality. Liliana at Guest Services was particularly helpful, professional and courteous. She went out of her way to assist me with documents my office needed from me. I would be happy to return to this hotel anytime.

Bonjour QNYC50, It truly brings me joy to read such a marvelous comment and to know that you were able to live the Sofitel brand to its fullest, even during Covid times. I am sure that Liliana will be delighted to know that you sincerely appreciated the service and to welcome you back very soon. Best regards, José Manuel Delgado Guest Relations & Quality Manager

A home in Mexico City

TripAdvisor rating 5.0/5

Annelise1983 Business - 07/11/2020 TripAdvisor review

I stayed for 8 nights in this hotel where all the staff has made me feel both safe and at home. The rooms are absolutely gorgeous and the bed super confortable. The views from the rooms as well as the pool are stunning. I will fire sure come back next time I come to CDMX!

Bonjour Annelise 1983, It truly brings me joy to read such a lovely comment ant to know that you felt at home during your time at Sofitel Mexico City Reforma. I hope that we get to host you back very soon. Best regards, José Manuel Delgado Guest Relations & Quality Manager

Beautiful property

TripAdvisor rating 5.0/5

lc0r0na Family - 26/12/2019 TripAdvisor review

Beautiful property! The design is so modern and high tech. Service is impeccable. We had the most amazing view of Paseo de la Reforma and Angel de la Independencia. The most iconic view of Mexico City.

Dear, Ic0r0na, I would like to personally thank you for such a lovely comment, it is an absolute pleasure to read that you were able to enjoy the modern and high tech design that Sofitel Mexico City Reforma has to offer. We truly hope that we get to welcome you back very soon, for you to continue experiencing the marvelous view from the hotel. Best Regards, José Manuel Delgado Guest Relations & Quality Manager

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