Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,000 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,000 reviews

TripAdvisor Rating  4.9/5  2,526 reviews

Certificate of excellence 2024

Best view service ever

TripAdvisor rating 5.0/5

David D TripAdvisor review

Juan our server and Daniel were excellent service super attentive and on time the host as well and the the guy host was nice to Move us to a nice view table the food amazing and the views are to died

Bonjour, Thank you for sharing your experience with us. We are delighted to know that you enjoyed the exceptional view, the attentive service, and the smooth coordination from our host. We also celebrate knowing that Juan and Daniel contributed to making your visit even more memorable. We look forward to welcoming you back very soon. Sincerely, Julián Morales Guest Experience Manager

Perfect Rooftop Experience

TripAdvisor rating 5.0/5

Scenic03627018562 TripAdvisor review

Loved our experience at Cityzen Rooftop! ✨ The coffee and cocktails were delicious, the vibe was great, and the view is absolutely unbeatable. Special thanks to Bruno and Ernesto for their amazing service — they truly made the visit even better. Highly recommend!

Bonjour, Thank you for sharing your experience with us. We are delighted to know that you enjoyed the atmosphere, the beverages, and the incomparable view at Cityzen Rooftop. We also celebrate knowing that Bruno and Ernesto enhanced your visit with their attentive service. Thank you for highly recommending us. We look forward to welcoming you back soon. Sincerely, Julián Morales Guest Experience Manager

Amazing atmosphere

TripAdvisor rating 5.0/5

jazminacosta TripAdvisor review

Cityzen was great! Amazing views and the food and customer service were Amazing. The server JUAN was so attentive, friendly and knowledgeable. Will come back and recommend to anyone.

Bonjour, Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que disfrutó de la atmósfera de Cityzen, así como de las vistas, el ambiente y la calidad del servicio. Nos llena de orgullo saber que Juan hizo de su visita una experiencia aún más especial gracias a su atención, amabilidad y conocimiento. Sin duda compartiremos sus palabras con él y con todo el equipo. Será un placer recibirle de nuevo muy pronto y seguir ofreciendo momentos memorables en lo más alto de Reforma. Atentamente, Julián Morales Guest Experience Manager

Favorite hotel EVER!

TripAdvisor rating 5.0/5

Rena L TripAdvisor review

Service and hospitality were amazing! Hanna took great care of us, was very sweet throughout our entire stay. We felt easily welcomed. 10/10, the energy & cheeriness of everyone is infectious! Great attention to detail all across

Bonjour, Thank you very much for choosing Sofitel Mexico City Reforma and for taking the time to share your kind words. We are delighted to know that Hanna made such a positive impact during your stay — your recognition means a great deal to our team. It is wonderful to hear that our service, attention to detail, and warm hospitality helped make your visit truly memorable. We hope to have the pleasure of welcoming you back very soon for another exceptional experience in Mexico City. Sincerely, Julián Morales Guest Experience Manager

Customer review rating 3.0/5

Canon F. Families - Confirmed reviews ALL

Had some service issues with the hotel. They promised to resolve, but nothing happens.

Bonjour Monsieur, Thank you very much for taking the time to share such detailed feedback regarding your recent stay with us. While we are pleased to know that you appreciated our location, we are truly sorry to learn about the service issues you encountered. Please accept our sincere apologies for inconsistence with housekeeping service, as well as for the confusion regarding your breakfast inclusions. We understand how frustrating these inconsistencies can be, and we deeply regret that our team did not follow through on the resolutions initially promised. We are also very sorry for the delay and inaccuracy regarding the crediting of your ALL points. This should have been handled promptly, and we apologize for the inconvenience caused. Additionally, the extended wait time at checkout is not acceptable, and we appreciate you bringing it to our attention so we may address it immediately with the team. Our Guest Experience team will personally review your case—including the missing night credit and the 10,000 points you were offered—to ensure everything is corrected without any further delay. We truly appreciate you sharing this feedback, as it allows us to improve the experience for you and all future guests. We hope you will give us the opportunity to welcome you back and provide the seamless, attentive experience that you rightfully expected. Warm regards, Mariana Torres Guest Experience Assistant Manager Sofitel Mexico City Reforma

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Other web-users rate our hotel

  • 583 reviews 9.7/10 Location
  • 909 reviews 9.3/10 Room
  • 1,699 reviews 9.4/10 Service
  • 6 reviews 8.8/10 WiFi
  • 373 reviews 8.6/10 Food
  • 367 reviews 8.7/10 Amenities
  • 327 reviews 9.4/10 Vibe
  • 225 reviews 8.7/10 Cleanliness

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