Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 1,980 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,980 reviews

TripAdvisor Rating  4.9/5  2,598 reviews

Spectacular views and service

TripAdvisor rating 5.0/5

LeightonSmithIA TripAdvisor review

We went as a group of 40 something friends and had a beautiful time. The service was impeccable and the facilities beautiful. Concierge services were warm and helpful. I’d stay again.

A Perfect Morning Experience

TripAdvisor rating 5.0/5

Lionel A TripAdvisor review

My wife and I came here for breakfast, and everything was excellent. The food was delicious and looked picture perfect. I highly recommend this restaurant for power couples looking to start their day feeling motivated and inspired. The atmosphere was elegant, and I truly enjoyed the overall experience especially the view of El Ángel de la Independencia.

Customer review rating 5.0/5

Sandra S. Friends - Confirmed reviews ALL

Our Mexico City stay at the Sofitel was wonderful! The restaurant, concierges and bell staff always went above and beyond. We would definitely stay at the Sofitel again.

Bonjour, Thank you very much for sharing such a wonderful review of your stay with us. We are delighted to know that your visit to Mexico City was so enjoyable and that our restaurant, concierge, and bell teams consistently went above and beyond to deliver outstanding service. It is truly rewarding to read that the care and professionalism of our team made such a positive impression, even without specific names, as this reflects a collective commitment to hospitality. We sincerely appreciate your recommendation and look forward to welcoming you back again very soon. Sincerely, Julián Morales Guest Experience Manager

Customer review rating 3.5/5

Leela A. Friends - Confirmed reviews ALL

Room was not ready on time. Didn’t get the room we were supposed to get. Breakfast is terrible. Definitely overpriced. Not like other Sofitel hotels in Asia and Europe.

Bonjour, Thank you for taking the time to share your feedback with us. While we are pleased to know that you appreciated our location, we sincerely regret that other aspects of your stay did not meet your expectations. Please accept our apologies for the delays experienced during arrival, the room allocation, and the challenges mentioned regarding housekeeping coordination and breakfast. Your comments have been shared with the relevant teams to reinforce preparation and consistency, particularly during high-occupancy periods. We appreciate your feedback, as it allows us to continue refining our service, and we hope to have the opportunity to welcome you back in the future under improved circumstances. Sincerely, Julián Morales Guest Experience Manager

Customer review rating 4.5/5

David W. Couples - Confirmed reviews ALL

Well-appointed hotel, excellent staff, and a central location.

Bonjour, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated the hotel’s central location, the comfort of the accommodations, and the excellent service provided by our team. We also appreciate your comments regarding the breakfast selection. Please accept our sincere apologies if certain items did not meet your expectations. Your observations have been shared with the relevant teams to ensure greater consistency and quality moving forward. We value your feedback, as it helps us continue refining the guest experience, and we hope to have the pleasure of welcoming you back again soon. Sincerely, Julián Morales Guest Experience Manager

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Other web-users rate our hotel

  • 595 reviews 9.5/10 Location
  • 914 reviews 9.1/10 Room
  • 1,729 reviews 9.1/10 Service
  • 6 reviews 8.3/10 WiFi
  • 383 reviews 8.6/10 Food
  • 370 reviews 8.3/10 Amenities
  • 330 reviews 9.2/10 Vibe
  • 226 reviews 8.3/10 Cleanliness

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