Sofitel Mexico City Reforma Hotel 5 stars

Customer review rating 4.8/5 269 reviews
Sofitel Mexico City Reforma
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Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Int Airport of Mexico CityPaying
  • Languages spoken at the hotel
  • Laundry
  • Cash machine
  • Porter
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 4 meeting room(s)
  • Copy/print service available
Information message

During these uncertain times, safety of guests & employees is our top priority. In support of the global effort to halt the spread of COVID-19, we will temporarily close our doors, effective April 2. We'll be back soon! Be safe & take care.

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500
mexico
mexico

Check-in from 15h00

Check out up to 12h00

  • Metrobus "La Palma" :  Metrobus Line 7 La Palma

  • Metro "Insurgentes" :  Line 1 Insurgentes

  • By plane

    Int Airport of Mexico City At 13km / 8 miles - Shuttle paying

  • By plane

    International Airport of Toluca At 55km / 34 miles

GPS :19.428535, -99.16593

Our accommodations

Designed to maximize functionality without compromising comfort, guest rooms are thoughtfully appointed with touches such as L'Occitane amenities and self-serve Nespresso coffee machines. Room boasts floor-to-ceiling windows showcasing Mexico City sky Technologically intuitive features: Bluetooth connectivity and automated curtains revealing sweeping views at the touch of a button. Lavish touches make Sofitel's suites the premiere option for a VIP experience with upgraded offerings

SUPERIOR ROOM, 1 King bed, city view

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Mini Bar

SUPERIOR ROOM, 1 King bed, view of Ángel de la Independencia

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Mini Bar

SUPERIOR ROOM, 2 double beds, view of Ángel de la Independencia

  • Max. number of persons: 4
  • Area: From 38 / 409 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Mini Bar

SUPERIOR ROOM, 1 King bed, Skyline view of Ángel de la Independencia

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Mini Bar

SUPERIOR ROOM, 2 Double beds, skyline view of Ángel de la Independencia

  • Max. number of persons: 4
  • Area: From 38 / 409 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Mini Bar

LUXURY ROOM, 1 King bed, city view

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Mini Bar

LUXURY ROOM, 1 King Bed, Skyline View

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • High speed internet
  • Bathrobe
  • Slippers

SUPERIOR ROOM, Access to Club Millésime, 1 King Bed, Skyline View

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft

LUXURY ROOM, Access to Club Millésime, 1 King Bed, Skyline View

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
Rooms

Our restaurants and bars

BAJEL

Type of cuisine: Mexican

A new vision of Mexican cuisine, a truly unexpected sensory journey created by breaking traditions. Unique fermented flavors and monochromatic dishes that create a captivating dining experience.

Dinner

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  • Sun

BALTA

Type of cuisine: Mediterranean

Journey from the Mediterranean coast to the coast of Mexico. Bold flavors from the two culinary worlds are melded with a smoky touch from wood fired grills. All-day dining. In an atmosphere accentuated by the scent of char and smoke.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
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  • Sat
  • Sun

CITYZEN

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Boasting unparalleled views of the Paseo de la Reforma, Angel of Independence and Chapultepec Castle, is Mexico City's newest nightlife destination. On the 38th floor, enjoy an ideal space for cocktail classics with elegantly subtle Mexican touches.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

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The main gathering place for hotel guests day by day, the perfect place to prepare for the next adventure, or unwind after a day of exploration. It's the most frequent place for guests in need of a quiet moment to enjoy snack or a moment of respite

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FREEHOUSE

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Respecting the legacy of the original structure, presents a more classic atmosphere, full of character and a true architectural joy worthy of admiration. Home to an extensive list of wines and spirits are served alongside classic cocktails.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 471

  • Maximum capacity: 358 people

  • Maximum banquet capacity: 290 people

Find out more

Our guest reviews for
Sofitel Mexico City Reforma

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

269 reviews

tripadvisor

TripAdvisor Rating 4.5/5

110 reviews

Great experience!

Customer review rating 4.8/5

Gerardo G. Solo - 14/04/2020 Confirmed reviews ALL

Bonjour! I traveled to Mexico City on my own and stayed in the Sofitel for 6 nights. Upon arrival, I was greeted, felt respected, and welcomed. I was personally assisted with my belongings and the staff was patient, professional, and kind. The staff went above and beyond to help me and accommodate me throughout my stay. I would like to thank Fernanda (assistant guest relations manager), Gerardo (assistant front office manager), Ivan (from fitness center), Diego (security), Carla (Balta), Diana (Balta) and Salvador (Balta) for being outstanding staff. I stayed in a supreme suit with a view to the Angel of Independence and felt very comfortable. The decor and specs of the room are appealing, and the bathroom is well-designed. I frequently used the gym and the pool and enjoyed the amenities, along with the incredible views at night. The meals from Balta were tasteful, and I was well-served by the staff. I am so very pleased with my stay at the Sofitel and plan to return!

Dear Gerardo G. Segura, We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Beautiful hotel & amazing staff

Customer review rating 4.8/5

Michele W. Families - 31/03/2020 Confirmed reviews ALL

I was traveling with my mum through Belize when the travel ban happened due to the Corona virus. So we had to leave the country asap and since I love Mexico City we booked a room at the Sofitel. I've stayed at their Munich property before and knew how luxurious it is and how their room service will probably be top-notch. And they did not disappoint! Due to health crisis, their onsite restaurant was closed and they only offered room service. It was amazing, beautiful and friendly setup and just delicious (my favorite: kale salad and their mac & cheese with mushrooms!). Upon arrival, we've got an upgrade, including cute slippers waiting for us in the room. But the best part: The staff was wonderful, caring, and supportive. They stayed positive while we were figuring out our next steps since I had to eventually get back to the US and my mum to Germany, They gave us recommendations on things we can still do in the city while keeping distance. You could tell they wanted us to enjoy our stay. It was definitely a nice distraction after all the travel chaos. On my last evening when I had to drop off my mum at the airport I came back to the hotel (my flight was the next day) and was really sad. The staff saw me and asked how. I was doing, I just started bawling since the last couple of days have been very intense and emotionally draining. The comforted me and brought me tea. It was such a sweet gesture, I really appreciated it. I only stayed there for 2 nights but it felt like family in a really fancy hotel:-) Big Shoutout to Fernanda, Elizabeth, and Gerardo who were working at the Front Office (Phones, complaints, concierge, check-in staff, room service, external & internal phone) and Ernesto and Angel who fed us those days. Thank you!

Customer review rating 4.8/5

David B. Couples - 30/03/2020 Confirmed reviews ALL

We had a really pleasant staying the Sofitel Hotel Reforma for 9 days. Hotel staff are super helpful and friendly. Hotel is super clean, well located. The Hotel's restaurants are amazing!

5 Star Service and Surroundings

Customer review rating 4.8/5

James S. Couples - 22/03/2020 Confirmed reviews ALL

We had a fantastic stay. Every member of staff is friendly, helpful and professional. The fact this is a new hotel means you get the best experience. New and modern amenities, design and fixtures, all appreciated. We used all the services; room service, swimming pool, spa and the bikes! Thank you for a wonderful stay.

Excellent location

Customer review rating 4.8/5

Scott Business - 21/03/2020 Confirmed reviews ALL

The room and service was amazing but would provide better beds. It was just too hard!

Beautiful hotel, but I left with food poisoning

Customer review rating 4.8/5

Whitb Solo - 19/03/2020 Confirmed reviews ALL

I reserved a room as a birthday gift to myself, looking for a night of relaxation. The hotel itself is gorgeous and the staff, for the most part, was very accommodating. My stay was going well until I ordered room service that evening and woke up a few hours later in excruciating pain! I’d gotten the worst case of food poisoning I’ve ever experienced, and couldn’t keep anything down for 48 hours. It’s really a shame because, until that point, I was thoroughly enjoying my experience there.

Well Located

Customer review rating 4.8/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

friendly staff.

Dear Daniel V., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Mexico City Reforma. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our engineering team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Great experience, but you can still tell it is a recently opened property

Customer review rating 4.8/5

Xanath B. Business - 17/03/2020 Confirmed reviews ALL

I LOVED the special hospitality, there are a couple of details I would suggest you work on : 1- internet: very bad in room, only worked 1/3 nights 2- room service: GREAT AND FAST! and very tasty! 3- BREAKFAST: all three days I was told different things about its inclusions: 1st day i was told only the things at the buffet, second day I could order eggs but I was specified BENNEDICTS had a separate cost, third day Bennedicts were part of the deal. For a french inspired hotel I woudl prob offer a french option ( crossaint, chocolatine, and a good coffe, ) Coffee offered was american water out , a freshly made expresso is expected for 500 pesos breakfast, I also ordered beet juice and I was give a purple juice, but it was berries.

Wonderful service, great rooms & amenities

Customer review rating 4.8/5

Henna Couples - 17/03/2020 Confirmed reviews ALL

We had a wonderful stay at Sofitel. The staff was incredibly hospitable, and the room was so comfortable. The rooftop bar was amazing! Also we had to check out early because of the coronavirus pandemic, and we received a partial refund. Thanks so much Sofitel, we really appreciate your flexibility! Hugely recommend staying there.

Dear Henna S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Fantastic property & staff!

Customer review rating 4.8/5

Nina Friends - 16/03/2020 Confirmed reviews ALL

Absolutely amazing property. The pool area was incredible, also the rooms were amazing. Loved the big window in the bathroom, also the color scheme was great. Staff was super friendly!

Dear Nina T., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager
Customer review rating 4.8/5

M A. Families - 16/03/2020 Confirmed reviews ALL

wi- fi keeps getting disconnected housekeeping always misses toiletries parking staff change the rules every day

Phenomenal Experience!

Customer review rating 4.8/5

Tatiana S. Business - 13/03/2020 Confirmed reviews ALL

From the superb customer service, to the amazing location, with fantastic restaurants, my experience at Sofitel, Mexico City was beyond compare.

Dear Tatiana S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager
Customer review rating 4.8/5

Vicky M. Business - 12/03/2020 Confirmed reviews ALL

beautiful hotel, the staff was very kind!

Dear Vicky Eduvigen M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Impeccable Service

Customer review rating 4.8/5

Nvanegas Couples - 11/03/2020 Confirmed reviews ALL

Our stay at the Sofitel Mexico City was one of the best hotel experiences we have had. From arrival to check-out we were impressed with the service at every instance.

Estimada Nicole V., Le agradecemos enormemente sus comentarios en relación a su estancia en Sofitel Mexico City Reforma. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. José Manuel Delgado Guest Relations & Quality Manager

Great Stay

Customer review rating 4.8/5

Lori Business - 11/03/2020 Confirmed reviews ALL

Customer service was great. I was unclear about the hotel's facilities but could easily explore on my own. There was a problem with one of the bathroom doors in my room and it was repaired right away. I also LOVED the free bottles of water - a must in Mexico City.

Dear Lori N., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent

Customer review rating 4.8/5

Tom J. Couples - 09/03/2020 Confirmed reviews ALL

A wonderful mini vacation

Dear Thomas J., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Well located, pleasant and new

Customer review rating 4.8/5

Lili G. Couples - 09/03/2020 Confirmed reviews ALL

The hotel was prepared for our arrival, that was nice. It is well located, very new & modern hotel. The staff is super friendly and professional. Great view from the pool area. Clean and tidy everywhere - bravo to the housekeeping! Suggestion to put a clock in the female locker room with the sauna- there is note to do use it for 10min only but no way to follow up on the time. And in general one does not use watch when entering there... The other thing that was not user friendly was the toilet door in the room 3003 or more to call big mirror that serves as a door - not easy to open and manage.

Dear Liliya G., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excelente

Customer review rating 4.8/5

Dr M. Couples - 09/03/2020 Confirmed reviews ALL

Supera mus expectativas

Dear Dr. Salomon M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

pleasent

Customer review rating 4.8/5

Nestor F. Couples - 09/03/2020 Confirmed reviews ALL

Many pros, some cons. Pros: Attentive staff throughout, from front desk, to concierge, to drivers. Access to private car transport. Great 38th floor bar. Great 12th floor breakfast. Cons: was charged with mini bars items we did not consume, which were reversed after we contested. Staff attempted to enter room while we were sleeping, extra lock was kept staff out, but no reason staff should have entered less than 30 seconds after knocking.

Dear Nestor F., Thank you for taking the time to share your comments concerning your stay at the Sofitel Mexico City Reforma. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent service

Customer review rating 4.8/5

Anonymous Business - 08/03/2020 Confirmed reviews ALL

I was impressed by the customer service experience. Staff were professional and helpful. Free bottled water was much appreciated. The location was convenient, with a beautiful view. The multiple lighting settings in the room were a nice touch; I appreciated having more options than Off and On. The automated curtains were nice as well. Kudos as well to the breakfast buffet staff.

Dear Victoria E G., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager
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