Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,203 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,203 reviews

TripAdvisor Rating  4.9/5  2,147 reviews

Certificate of excellence 2024

Loved this trip!

TripAdvisor rating 5.0/5

Christina F TripAdvisor review

Exceeded all expectations! Gorgeous views of the city and the Angel. Service was perfect! The room was luxurious, spacious and high tech! The food / drinks were fantastic on property Diego the concierge went above and beyond to make reservations and recommendations for our stay! We will definitely be back soon.

Bonjour christinafF4938OW, Thank you for your wonderful review! We are thrilled to hear that your experience at Sofitel Mexico City Reforma exceeded your expectations. It's gratifying to know that you enjoyed our stunning views, luxurious accommodations, and exceptional service, especially from Diego. We look forward to welcoming you back for another memorable stay. Sincerely, Cecilia Roura Quality Coordinator

Sofitel is my new favorite!

TripAdvisor rating 5.0/5

Anubostonchicago Couples - TripAdvisor review

The best hotel experience from start to finish! We absolutely could not love the Sofitel more Our room 3707 was beautiful The club Millésime was perfect for drinks and snacks throughout the day The Cityzen rooftop has the most spectacular view of the city The service here is unparalleled Some of the amazing staff include the concierges Diego and Fabian and Max Julian at club Millesime was extremely gracious and gave us his recipe for a Michelada:) We could not be more impressed with the service These are the kindest most gracious people you will ever encounter and the hotel is simply stunning! Mexico City is incredible vibrant and full of wonderful experiences We will be back!

Bonjour Anubostonchicago, Thank you for your wonderful feedback regarding your recent stay at Sofitel Mexico City Reforma. We are thrilled to hear that you enjoyed your experience from beginning to end, especially in your room and at our Club Millésime. It is delightful to know that our rooftop Cityzen provided you with breathtaking views of the city, enhancing your stay. We are proud of our dedicated team members, and your kind words about Diego, Fabian, Max, and Julian will surely motivate them to continue delivering exceptional service. It is our goal to create memorable experiences for our guests, and we are pleased to hear that we succeeded during your visit. We look forward to welcoming you back to Sofitel, where we hope to provide you with another remarkable stay in the vibrant heart of Mexico City. Best regards, Cecilia Roura Quality Coordinator

Our anniversary trip

TripAdvisor rating 5.0/5

Andre I Couples - TripAdvisor review

Staff are amazing, the amenities are impeccable. Jose, Fabian, and Diego at concierge made our trip memorable. Paul is beautiful, very secluded overlooking the city, all the restaurants and bars are top-notch, you could stay here and not leave the hotel if you wished. Great area for walking.

Bonjour Andre I, Thank you for your kind words regarding your recent anniversary trip. We are delighted to hear that our staff, particularly Jose, Fabian, and Diego, contributed to making your stay memorable. It is wonderful to know that you enjoyed our amenities and the beautiful views. We look forward to welcoming you back for more unforgettable experiences. Sincerely, Cecilia Roura Quality Coordinator

A stellar stay, welcoming congenial staff-- the best !

TripAdvisor rating 5.0/5

Jeffrey L TripAdvisor review

From reception to the restaurant staff, the 38th floor lounge staff, the pool staff, the concierge staff-- all were very welcoming and accomodating, friendly and helpful. I received an upgraded room due to Centurion benefits : contemporary and luxe. Delicious food at the breakfast buffet each morning. One quickly learns about the elevators : just one bank to either 12 th floor restaurant or ground floor, another to the rooms. ( Your key card in the elvator sensor takes you to your floor only ). I recommend a drink at night in the 38th floor lounge, the kind man at the front desk whisked us to an open table outside at the glass edge -- spectacular ! Hotel guests are given priority seating. The 38th floor salt water pool is spectacular in its views and comfort. I cannot recall all the hotel staff's names, just know each and everyone will go out their way for you. Central location makes for easy access anywhere. I want to come back again !

Bonjour UpperWestSiderGuy, Thank you for taking the time to share your wonderful experience at Sofitel Mexico City Reforma. We are delighted to hear that our staff provided you with a welcoming and congenial atmosphere throughout your stay. It is gratifying to know that you enjoyed the upgraded room, the breakfast buffet, and the stunning views from our 38th floor lounge and saltwater pool. We appreciate your feedback regarding the elevator system, as it helps our guests navigate the hotel more efficiently. Your recommendation for a drink in the lounge is also appreciated, and we are pleased that you found the seating arrangements satisfactory. We look forward to welcoming you back on your next visit, and we hope to continue providing you with exceptional service. Sincerely, Cecilia Roura Quality Coordinator

Wonderful staff and accomodations, mediocre breakfast.

Customer review rating 4.0/5

Angie S. Families - Confirmed reviews ALL

The staff and the accommodations were wonderful. I was contacted well in advance to ensure everything was ready for our late-night check-in and for our connecting rooms. When I stayed at the hotel back in January, with my Diamond status and by booking through Virtuoso, all breakfast items (buffet and a la carte) were included. For this stay, only the buffet was included and it was extremely dry. You food had been sitting out for a long time and was dry and tasteless.

Bonjour, Thank you for your kind words regarding our staff and accommodations. We are delighted to hear that your late-night check-in and connecting rooms met your expectations. We sincerely apologize for the disappointment you experienced with the breakfast offerings during your stay. We understand how important a satisfying breakfast is, and your feedback about the buffet will be taken into consideration for future improvements. We strive to provide the best dining experience for our guests, and we appreciate your insights as they help us enhance our services. Warm regards, Cecilia Roura Quality Coordinator

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