Bonjour Madame F., Thank you for your kind words regarding your stay and our staff. We are delighted to hear that their service contributed to making your stay memorable. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back soon. Mariana Torres Guest Experience Assistant Manager

Bonjour, Thank you for sharing such a detailed account of your stay and for your kind recognition of our team. While we are delighted that you enjoyed our location, accommodations, and attentive service, I sincerely regret the inconveniences you experienced. The electrical issue in your room, compounded by the difficulty reaching our team and the lack of response to your message, certainly fell short of the seamless experience we strive to provide. I also apologize for the confusion surrounding the temporary closure of Club Millésime. Changes to our services should always be communicated proactively, and I understand how frustrating it must have been to receive conflicting information. Likewise, your concerns regarding the unexpected service charges are entirely understandable, and I appreciate you bringing the importance of transparency to our attention. On a brighter note, your recognition of Eduardo is particularly meaningful. I will personally share your compliments with him, as his genuine hospitality reflects the experience we wish every guest to remember. Thank you again for your valuable feedback and for considering a return visit despite these shortcomings. We would be delighted to welcome you back and provide the exceptional experience you deserve. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you very much for your wonderful feedback and perfect rating. We are delighted to know that you enjoyed the comfort and cleanliness of your room, the warm hospitality of our team, and your dining experiences, particularly breakfast and dinner at Bajel. Your recommendation means a great deal to us, and we look forward to welcoming you back to Sofitel Mexico City Reforma for another memorable stay. Warm regards, Julián Morales Guest Experience Manager

Bonjour Monsieur E., Thank you for your kind words regarding your stay and our staff. We are delighted to hear that their service contributed to making your stay memorable. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back soon. Mariana Torres Guest Experience Assistant Manager

Bonjour, Thank you for sharing such a heartfelt reflection on your stay at Sofitel Mexico City Reforma. It is truly rewarding to know that your experience went beyond comfortable accommodations and became part of your cherished memories of Mexico City. We are especially touched by your appreciation of the genuine warmth and authenticity of our team, as making our guests feel at home is at the heart of everything we do. Your kind recognition of María, Diana, and our breakfast chef means a great deal, and I will be delighted to share your compliments with them. Knowing that you already consider Sofitel your home in Mexico City is perhaps the greatest compliment we could receive. We look forward to welcoming you both back for another memorable stay. Warm regards, Julián Morales Guest Experience Manager

Bonjour Mme. H., Thank you for your kind words regarding your recent stay at Sofitel Mexico City Reforma. We are delighted to hear that you enjoyed the comfort of our accommodations, the service, and our amenities. Your feedback is greatly appreciated. We look forward to welcoming you back soon. Mariana Torres Guest Experience Assistant Manager

Bonjour Mme. C., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our rooms, the rooftop bar, and facilities during your visit. We look forward to welcoming you back in the future at Sofitel Mexico City Reforma. Mariana Torres Guest Experience Assistant Manager

Bonjour, Thank you very much for sharing your wonderful experience and for awarding us a perfect score. We are delighted to know that you felt warmly welcomed from the moment you arrived and that the friendliness and professionalism of our team made such a positive impression. It is equally rewarding to hear that you enjoyed the spaciousness and comfort of your room, the cleanliness of our facilities, and our convenient location for exploring Mexico City. We also appreciate your feedback regarding our elevator system and understand that navigating between floors can take some getting used to. Your observation is valuable as we continue looking for ways to make our guests' experience as seamless as possible. Most importantly, knowing that you are already looking forward to returning means a great deal to us. We cannot wait to welcome you back to Sofitel Mexico City Reforma for another memorable stay. Warm regards, Julián Morales Guest Experience Manager

Bonjour Mme. B., Thank you for your kind words regarding your recent stay at Sofitel Mexico City Reforma. We are delighted to hear that our team's professionalism and friendliness contributed to your comfortable experience. It is also rewarding to know that you found your room to be beautifully decorated and spacious. I was delighted to get to talk to you during your stay and hope that you can come back soon to explore more of Polanco & Bosques de Las Lomas. Your feedback inspires our team to continue providing exceptional service. We look forward to welcoming you back in the future. Mariana Torres Guest Experience Assistant Manager

Bonjour Mme. McConnico, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our amenities and found our staff to be friendly and helpful. Your feedback is greatly appreciated, and we look forward to welcoming you back soon at Sofitel Mexico City Reforma. Mariana Torres Guest Experience Assistant Manager

Bonjour Mme. S., Thank you for your generous feedback. We are delighted to hear that our team made a positive impact during your stay. Your satisfaction is our priority, and we appreciate your kind words about our service. We look forward to welcoming you back in the future. Best regards, Mariana Torres Guest Experience Assistant Manager

Bonjour Madame J., Thank you for your sharing your experience. We appreciate your feedback and are delighted to know you enjoyed your stay at Sofitel Mexico City Reforma. We look forward to welcome you back soon. Warm regards, Mariana Torres Guest Experience Assistant Manager

Bonjour, Thank you very much for your incredible review and for recognizing the exceptional service provided by our team. We are delighted to know that your stay exceeded expectations and, especially, that our team consistently went above and beyond without you even having to ask. Hearing about their efforts to help you watch the Bears game is exactly the kind of personalized care we love to create for our guests. We are also very pleased that you enjoyed breakfast at Cityzen and the service provided by our rooftop team. Your recommendation and generous recognition of our colleagues mean a great deal to all of us. Thank you again for celebrating our team so warmly. We look forward to welcoming you both back to Sofitel Mexico City Reforma for another top-notch experience. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you from the bottom of our hearts for such an extraordinary review. Knowing that, after both working in and experiencing many luxury properties, you consider your stay with us one of the best you have ever had is an incredible compliment to our entire team. We are especially touched that on your very first visit to Mexico, you and your sister felt so warmly welcomed and genuinely cared for from the moment you arrived. A very special thank you for recognizing our Front Desk and Concierge teams, and particularly Alberto. His dedication in ensuring you arrived safely at the Elton John concerts and even finding you among the crowds afterward perfectly reflects the thoughtful, personalized hospitality we strive to provide. It will be a pleasure to share your words with him. Thank you for allowing us to be part of such a memorable trip. We love knowing that Mexico City now holds a special place in your hearts — and we hope Sofitel does too. We cannot wait to welcome you and your sister back to Mexico City. Until then, consider Sofitel Mexico City Reforma your home away from home. Warm regards, Julián Morales Guest Experience Manager

Bonjour M. K., Thank you for your delightful feedback. We are thrilled to hear that our team contributed positively to your fantastic experience at Sofitel Mexico City Reforma. Your kind words inspire us to continue delivering exceptional service. Mariana Torres Guest Experience Assistant Manager

Bonjour, Thank you very much for sharing your wonderful experience and for awarding us a perfect score. We are delighted to know that everything from your arrival to the comfort and beauty of your room contributed to such a memorable stay. A very special thank you for recognizing Erik, Max, and Diego from our Concierge team. Knowing that each of them stood out through their service is a wonderful compliment, and it will be a pleasure to share your kind words with them. Muchas gracias to you as well! We look forward to welcoming you back to Sofitel Mexico City Reforma very soon. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to know that every aspect of your stay, from your room and our culinary offerings to the warmth of our team, contributed to such an enjoyable experience. We are especially pleased that you had the opportunity to visit our Spa and that your massage became one of the highlights of your stay. A very special thank you for recognizing Ramiro and Carlos from our Bell team for going above and beyond, as well as Ruben for consistently exceeding your expectations during breakfast. It will be a pleasure to share your kind words with all three of them. Thank you for your recommendation. We look forward to welcoming you back to Sofitel Mexico City Reforma for another amazing stay. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you very much for sharing your experience and for awarding us a perfect score. We are especially glad that, after an unexpected few days in the hospital, your time at Sofitel Mexico City Reforma offered you a comfortable and enjoyable end to your visit. Your comment about wishing the four nights had been with us rather than the other way around certainly made us smile! We only wish we could have had the pleasure of taking care of you for longer. We hope your next visit to Mexico City includes many more nights at Sofitel — and none at the hospital. Warm regards, Julián Morales Guest Experience Manager

Bonjour, Thank you for taking the time to share your feedback with us. While we are pleased to see that you particularly appreciated the cleanliness of our hotel and the service provided by our team, we sincerely regret the issues you encountered with your invoice. We understand how important accurate documentation is, especially during a business trip, and apologize for the inconvenience caused by the incorrect dates and the impact this had on your departure experience. Your comments have been shared with our Front Office team so we can review what occurred and reinforce the accuracy of our billing process. We appreciate your feedback and hope to have the opportunity to provide you with a smoother experience on a future stay. Warm regards, Julián Morales Guest Experience Manager