Sofitel Mexico City Reforma Hotel 5 stars

A brilliant stay. Perfect service and a brilliant room with wonderful music system. Housekeeping/cleaning was immaculate.

Simplemente increíble..

ONE big negative tough, as we don't know each other, nor are we family, nor friends, etc... means we are just client and "provider". This means the normal "good education" is in order. You should call me by "Mister, followed by my family name". In this case "Mister H.". Thank you for following those rules, which Sofitel used to do........ Yanick H.

A+ overall in every category. There's not much else to say. I would stay here again every time I visited Mexico City.

We stay for three nights during Dia de Muertos celebration, everything was perfect!!!

Almost perfect if we didn’t experience these two things 1. I found previous guest mask (or could be the house keeper mask) in between the folded chair (dark blue chair couch next to tv) when we got to the room after checking in. Not a big deal so I didn’t let your team know. 2. We asked for late check out (1 pm) which your team let us checkout at 1 pm so we decided to use the pool until 12.10 pm then we found out that our key didnt work at the elevator so we told the staff and she said will send someone to go help us at on our floor. We had to wait about 10 mins so we decided to call direct to the hotel (using my cell) longstory short someone came and bring us new key card. It would be nice if someone let us know that our key wouldn’t work after noon. Or when someone ask for late check out your team should let them know or offer them to switch to a new key card.

Excellent located, the temperature (air conditioner)in the room is hot during the day, the food doesn’t have good quality.

Very attentative and polite staff in the entire hotel. Barkeeper (Constanza) at the Bar on the 12th floor super friendly and helpful. My suite located in the 32nd foor had a balcony and an amazing view of the Paseo de la Reforma and the Angel de la Independencia. Beds were super comfy. Last but not least, the hotel has a rooftop bar located on the 38th floor with an incredible view, great drinks, snacks and nice mix of people, both locals and travellers alike. All in, a great experience having stayed at the Sofitel Reforma. Will certainly be back!

Excellent stay as usual with a very dedicated personnel. Rooms are clean and modern, comfort is as good as in any Sofitel hotels I feel like in my 2nd home every time I stay in this hotel Definitely worth a try when staying in DF

I had an extended stay here recently. They're following proper COVID protocol and I felt safe in every way. It's a beautiful hotel, focused on hospitality. Liliana at Guest Services was particularly helpful, professional and courteous. She went out of her way to assist me with documents my office needed from me. I would be happy to return to this hotel anytime.

I stayed for 8 nights in this hotel where all the staff has made me feel both safe and at home. The rooms are absolutely gorgeous and the bed super confortable. The views from the rooms as well as the pool are stunning. I will fire sure come back next time I come to CDMX!

Beautiful property! The design is so modern and high tech. Service is impeccable. We had the most amazing view of Paseo de la Reforma and Angel de la Independencia. The most iconic view of Mexico City.

Excellent service in a brand new hotel ! Amazing view from rooms, rooftop bar and swimming pool. Staff is very attentive to any needs and very welcoming Good location Far better than other hotels in DF.

Everything is just perfect about this newly opened Sofitel - staff, rooms and hotel environment, location, services...real 5*hotel. I can't wait for my next visit, for me one and only choice in Mexico City.