Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,463 reviews

Sofitel Mexico City Reforma - Image 1
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Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,463 reviews

TripAdvisor Rating  5.0/5  1,752 reviews

Certificate of excellence 2023

Great hotel , great staff, great experience

TripAdvisor rating 5.0/5

Sonja L Business - TripAdvisor review

Staff is amazing! Thank you Brenda Gendara and Rocio Maciel. Also the event team: Carla, Tom, Enrique, Alvaro, Roberto these are just the names of many more who have made our conference a success. Everybody has a smile on their faces and the atmosphere is very welcoming

Amazing stay

TripAdvisor rating 5.0/5

Rasmus T TripAdvisor review

We had such a lovely stay at the Sofitel. Location right on Réforma is just perfect. The best part of the hotel was the amazing staff at the Club Millésime. Laura, Natalia Oñate, Linette Garcia, Natalie Newby and Frida Aguilar all took good care of us! We loved the French touch in the club with high quality food&beverage. Rooms have a wonderful view! The bathroom even featured a tub with city view. We will definitely be back☺️

A stay above and beyond expectations!

TripAdvisor rating 5.0/5

109camerins TripAdvisor review

We came to CDMX for the first time to celebrate my husband's 30th birthday and the staff at Sofitel went above and beyond! We were upgraded to a King Suite, which is one of the most luxurious and beautiful rooms we ever stayed in. The staff at Lobby Bar, particularly Luis, paid such close attention to detail for us. He brought us complimentary champagne AND happy a birthday balloon! I have no idea how they knew it was my husband's birthday, but it was like magic! Can't wait to return here and to stay at more Sofitel hotels around the world.

Good stay, great service.

Customer review rating 5.0/5

Camila R. Business - Confirmed reviews ALL

The hotel has a great service, a special food and great localization. The people that attended us was amazing.

Dear CAMILA R., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

A little tired.

Customer review rating 3.5/5

Loc R. Families - Confirmed reviews ALL

The Sofitel is supposed to be a "5-star" hotel, but is it really? I'd give it 4 stars at most. Sure, the service was great, but: 1. Your air conditioning unit never got the room cold enough at night. 2. Your pool is DANGEROUS with the broken tiles and sharp edges. 3. Your sauna is BROKEN and was one of the features I was looking forward to using the most. 4. We were charged the same price for (2) virgin pina coladas as we were for a regular pina colada, and all 3 drinks were TERRIBLE. The breakfast buffet was fantastic, as is the location. But not a 5-star facility or experience.

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Other web-users rate our hotel

  • 696 reviews 9.7/10 Location
  • 1,115 reviews 9.2/10 Room
  • 2,082 reviews 9.3/10 Service
  • 8 reviews 6.8/10 WiFi
  • 502 reviews 8.9/10 Amenities
  • 461 reviews 8.4/10 Food
  • 458 reviews 9.3/10 Vibe
  • 225 reviews 7.8/10 Comfort

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