Sofitel Mexico City Reforma 5 stars

The hotel experience is truly exceptional, the staff is obviously trained to the highest standards, but everyone is also just downright friendly. We booked our guide Ernesto through the Concierge, and he also was exceptionally skilled. Knowledgeable of course, with a sense of humor and many anecdotes about the country, its people and rich culture. A joy to spend time with him, deserves as many stars as I could possibly give him!

Everything was amazing, all the amenities, people and food

My husband and I share the same Birthday and we always celebrate traveling to new destination. This year it was Mexico City and we chose to stay at Sofitel Hotel. I really liked how their pool and Spa looked like and I thought I would be great to unwind during our trip. Little did I know that there was so much more waiting for us! It turned out to be the best Birthday trip ever!! Our great experience started with greeting from super nice and polite valet guy Daniel and receptionist Sweetie (that is her actual name). Daniel was very helpful throughout our trip and gave us many restaurant recommendations. Hotel is very well maintained and beautiful, filled with French charm. Room was large (we got Junior Suit) and super clean with everything in its place. You can tell that they pay a lot of attention to details and I loved it! Housekeeping was making up the room everyday with same great consistency. We also added breakfast to our stay, and it was such a great decision because restaurant Balta has such a delicious food! Diverse menu of breakfast Entres, coffee drinks and crafted juices. Highly recommend! I also visited and loved L’occitane SPA. I use their products at home and was thrilled to go to their SPA and get a facial. All of their products smell soo good!! Highly recommend visiting!! I came little bit earlier than my facial treatment to use the SPA facilities and it was super relaxing. Everything is well kept and clean, there was few kinds of tea and water available which was great after using sauna. I spent there good few hours just chilling and enjoying the view of the city that opens up from 39th floor. I want to say special thank you to Humberto - super friendly receptionist who made me feel very welcomed there and answered all my questions about the SPA and City; Monica, who was my treatment specialist, and did terrific job; and Sara another very nice receptionist. They all brightened my birthday with mocktail and birthday card!! Overall, hotel staff was very attentive and went above and beyond to make us feel super special during our stay. We would love to thank Margarita, Valeria and Rogelio for making us beautiful handmade card and flowers! All of you made our Mexico City trip happy and unforgettable!! We will be recommending this hotel to all our friends and family!

It was a good experience resting in its comfortable rooms with those spectacular views, the quality and warmth of its service.

Hotel exceeded all our expectations. Well maintained, clean property. Super attentive and friendly staff. Great food and drinks.