Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.7/5 1,915 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, only steps away from the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool and exclusive Executive Lounge, with outstanding views of the city

  • Cityzen, the city's cocktail hotspot, and Bajel's elevated gastronomy enrich each stay.

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,915 reviews

Customer review rating 5.0/5

Aruna K. Families - Confirmed reviews ALL

Clean, welcoming and great service

Bonjour, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel clean, welcoming, and that our service met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Mariana Torres Guest Experience Assistant Manager

Customer review rating 5.0/5

Uma S. Friends - Confirmed reviews ALL

Excellent

Bonjour, We are delighted to know your stay was both comfortable and excellent in every aspect. It is especially rewarding to see such consistent scores across your entire experience, from arrival to departure, as well as your recognition of our team and facilities. Thank you for your trust and loyalty as a valued ALL member. Your feedback is a true reflection of what we strive to deliver every day. We look forward to welcoming you and your friends back very soon. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 4.0/5

Louann C. Families - Confirmed reviews ALL

Need more choices for the breakfast

Bonjour, Thank you for sharing your feedback. We are pleased to know you had a comfortable stay with us. We also appreciate your comment regarding the breakfast variety. Your observation is valuable and has been shared with our team as we continue refining our offering. We hope to welcome you and your family back very soon. Kind regards, Julián Morales Guest Experience Manager

Customer review rating 3.5/5

John M. Friends - Confirmed reviews ALL

The room was great and I received Amex benefits - room upgrade, early check in, late checkout. the men's locker room needed more attention and I had to get a towel from the pool area which is a hassle. the restaurant was packed at breakfast and the buffet was missing lots of things on one of the days. the room was dark, cool and quiet so I slept well. hot water arrives in under 7 seconds. towels and linens were high quality.

Bonjour, Thank you for sharing such a detailed review. I am pleased to know you enjoyed the comfort of your room, the quality of the linens, and the benefits provided during your stay. At the same time, I sincerely regret the inconveniences you experienced. The condition of the men’s locker room and the lack of towels should not have required extra effort on your part. Likewise, the breakfast experience you describe, particularly the missing items and level of demand, is not reflective of our usual standards. Your feedback has been shared with our teams to ensure closer attention to these areas, especially during peak periods. I would appreciate the opportunity to follow up with you directly and better understand your experience. Please feel free to contact me at the hotel. Kind regards, Julián Morales Guest Experience Manager

Customer review rating 4.5/5

Wade Couples - Confirmed reviews ALL

This was our 3rd stay with Sofitel CDMX and we’re already looking forward to our next return For this visit, we booked the Club Millésime suite, and it was such a nice upgrade. The warm, attentive service had us visiting the lounge daily for breakfast and evening cocktails. While the suite was excellent, what truly sets the Sofitel CDMX apart is the staff. Every team member we encountered greeted us with a genuine, welcoming smile. The concierge team was always available to arrange transportation or provide directions. The exceptional service is the reason we return year after year.

Bonjour, We are delighted to know this third stay with us was once again such a positive experience. There is no greater compliment than your continued trust and desire to return. It is wonderful to read that you enjoyed your Club Millésime suite and made the most of the lounge. What truly means the most is your recognition of our team; their warmth and genuine care are at the heart of everything we do. Your kind words will be shared with our Concierge and Club Millésime teams, who will be very proud to know they contributed to another memorable stay. We look forward to welcoming you back for your next visit. Warm regards, Julián Morales Guest Experience Manager

Other web-users rate our hotel

  • 586 reviews 9.6/10 Location
  • 924 reviews 9/10 Room
  • 1,743 reviews 9.1/10 Service
  • 8 reviews 9.7/10 WiFi
  • 381 reviews 8.6/10 Food
  • 371 reviews 8/10 Amenities
  • 329 reviews 9.1/10 Vibe
  • 228 reviews 8.3/10 Cleanliness

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