Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 1,848 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, only steps away from the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool and exclusive Executive Lounge, with outstanding views of the city

  • Cityzen, the city's cocktail hotspot, and Bajel's elevated gastronomy enrich each stay.

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,848 reviews

Customer review rating 5.0/5

Byoung O. Couples - Confirmed reviews ALL

Hospitable. Everyone and everything was bright and welcoming

Bonjour, We are truly delighted to know you felt so welcomed throughout your stay. It is wonderful to hear that both our team and the atmosphere of the hotel made such a positive impression on you. Creating a bright, warm, and hospitable environment is exactly what we strive for every day. Thank you for your kind words. We hope to welcome you back very soon. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Sana H. Couples - Confirmed reviews ALL

Our entire experience was excellent, and it was the staff who made it so. David who helped us during our check in and again at our check out was extremely knowledgeable and professional. Rodolfo at Balta restaurant was everything hospitality calls for. His caring attitude and his ability to communicate and act on a whim was very much appreciated. Our always smiling and ready to assist concierge, Adrian, was a fountain of information. I do not recall both bellmen’s names that assisted us with our luggage, but they were both very polite and hospitable as well. To top it off, on our last day we bumped into Mr. Jordi Vicente who was kind and showed us around the rooftop of the hotel. My husband and I are well traveled, and the care and kindness that we’ve experienced at Sofitel Reforma is something that we recognize and value as guests. Thank you for your hospitality!

Bonjour, We are truly touched by your thoughtful review and deeply grateful for the time you took to recognize so many members of our team. It is incredibly rewarding to know that your experience was shaped so positively by the hospitality, professionalism, and genuine care you received throughout your stay. David, Rodolfo, Adrian, our bell team, and Jordi will all be very proud to read your kind words. Their dedication and warmth truly reflect the spirit of Sofitel Mexico City Reforma. Your recognition of Rodolfo’s attentiveness and hospitality is especially meaningful, and I will gladly ensure he receives your comments personally. Knowing that, as experienced travelers, you found the level of care and kindness here truly memorable means a great deal to all of us. Creating heartfelt and personalized experiences is exactly what we strive for every day. Thank you once again for your trust and generosity. We sincerely hope to welcome you and your husband back very soon. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Oussama B. Couples - Confirmed reviews ALL

We would like to sincerely thank the entire team at Sofitel Mexico City for the wonderful experience we had during our stay. We were truly impressed by the warm welcome, the professionalism of the staff, and the kindness and attention to detail shown throughout our visit. Every member of the team contributed to making our stay memorable through their attentiveness and exceptional level of service. A very special thank you to Maria José, whose outstanding service and professionalism truly stood out. Her kindness, efficiency, and constant attention to detail perfectly reflect the excellence of your hotel. We will keep excellent memories of our stay and look forward to returning very soon. Thank you once again to everyone.

Bonjour, We are truly touched by your beautiful words and deeply grateful for the time you took to share your experience with us. It is incredibly rewarding to know that the warmth, professionalism, and attention to detail from our team helped create such wonderful memories during your stay. Delivering genuine hospitality and making our guests feel truly cared for is exactly what we strive for every day. Maria José will be especially proud to receive your recognition. Her kindness, efficiency, and dedication truly reflect the level of excellence we aim to provide at Sofitel Mexico City Reforma, and I will gladly share your thoughtful comments with her. On behalf of the entire team, thank you once again for your trust and generosity. We look forward to welcoming you back very soon for another memorable stay. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Sherriann A. Business - Confirmed reviews ALL

I felt welcomed the entire time I was there. The staff was great!

Bonjour, We are truly delighted to know you felt welcomed throughout your entire stay and that our team helped make your experience so positive. It is especially rewarding to hear that every interaction with our staff felt warm and helpful. Your recognition of our housekeeping team and breakfast servers means a great deal, and I will gladly share your kind words with them. We are also pleased to know you appreciated our sustainability efforts, particularly the filtered water stations available throughout the hotel. Thank you for your trust and for sharing such thoughtful feedback. We hope to welcome you back very soon. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 4.0/5

Nirav S. Couples - Confirmed reviews ALL

Had a great time on a trip with my wife. Amex platinum fine hotels program stay. Got a nice room upgrade early check-in, late checkout and free breakfast. Great bars and rooftop.

Bonjour Monsieur, Thank you for your positive rating, and for choosing to spend your time in Mexico City with us. We are delighted to know you had a pleasant experience at Sofitel Mexico City Reforma. We look forward to welcoming you back in the future. Warm regards, Mariana Torres Guest Experience Assistant Manager

Other web-users rate our hotel

  • 578 reviews 9.6/10 Location
  • 905 reviews 9.2/10 Room
  • 1,736 reviews 9.1/10 Service
  • 8 reviews 9.7/10 WiFi
  • 376 reviews 8.6/10 Food
  • 369 reviews 8.1/10 Amenities
  • 326 reviews 9.1/10 Vibe
  • 227 reviews 8.6/10 Cleanliness

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