Sofitel Mexico City Reforma Hotel 5 stars

At the top, it is detail that matters. From the moment we entered the hotel, we were treated with the warmth of Latin America and professionalism of Europe. Details such as personal notes, special treatment for our daughter or advise for dining are just a few examples. We stayed on one of the upper floors. Views are spectacular. Business Lounge and pool close by. Other services, such as the airport transport, are highly recommended and reliable.

Amazing service nice and clean

Beautifully designed hotel with the most gracious staff.

First we were received very nicely at the 14th floor lobby, then upgraded for 4 nights in a wonderful large room on the 26th floor. Rooms have all the nice toiletries from l'Occitane, best bathrobes yet, spectacular views and a lighting systems allowing you to play with multiple "moods".. .AS this was a business trip, was not able to use the Spa or swimming pool which looked so relaxing and luxurious; however we enjoyed the gastronomy of Balta restaurant in morning and lunch and loved the Muesli, the Betabel with Burrata, the fabulous Gnocchi, the Balta Lemon Pie and more.. Also enjoyed the lobby bar with its warm decor and impressive vistas. Loved the decor throughout the hotel and its open public spaces, hight ceilings and spectacular views.

The property is wonderful as well as the services. People is very nice and professional. Rooms were more than expected. Meals are extremely good, maybe include more variety.

The hotel, the service, the location..... First class!

I stayed from Friday to Monday. While there, I enjoyed all the amenities. The pool, spa, bars, restaurants, room service, and gym. I loved all of it. Everything looked beautiful and the service was amazing. Particularly, Claudia at the lobby bar was incredibly knowledgable and taught me a little history lesson for each drink that I ordered. I ended up having a few more than I thought I would just to enjoy the information she provided. I will be staying here again in the future.

very friendly staff, amazing spa, great food.

The staff were very friendly and accommodating and the rooms were excellent. Best hotel stay I've had in a long time.

Best hotel stay of my life. No BS. Incredible service. Nicest people. So attentive and accomodating to us and our two dogs

lovely stay with my wife. We had breakfast and we had some food in the Cityzen bar but didn´t have dinner or lunch there. The food was lovely. We enjoyed the pool which was also beautiful.

Facilities were excellent, everyone working for the hotel was very courteous and welcoming. Hotel is in a great location for business and leisure.

Our family, two adults, two teens wanted a three day weekend away and chose Mexico City. After reserving the St. Regis through a travel agent, we found the Sofitel on a website that seemed better located, was 30% less expensive and brand new. We are so happy we switched. The Sofitel was chic, beautiful, and well-equipped, with great views. We could see the angel statue from our room, from the beautiful 25 meter, heated indoor pool, and even from the men's spa shower. As amazing as the facility and the views were, the staff was even better. Anna checked us in and made sure our booking was accurate and invited us to Accor. She and the other front desk associates smiled and greeted us by name whenever we would return from an excursion. The concierge Bernado and others were exceptional helping us find local restaurants such as Taqueria Gabriel around the corner from the hotel and booking tours of Teotihuacan and a local experience cooking with local chef Beatrice through Stepping Mexico. We made some decisions through texts with the hotel later if we were not immediately sure what we wanted. When we were tight on time transitioning from one tour to going to watch the wrestling match, the concierge met us downstairs with our tickets and had our extra bags placed in our room. The bellmen were friendly and accommodating. Not only would they would welcome us home daily with a friendly greeting and short chat, they would go out to the street in the rain to make sure that our Uber drivers did not miss their turn into the hotel driveway. Thinking back on the experience, I suppose we should have tipped them more often than just at the very end of our stay. But it was even better that their helpfulness was independent of any obvious expectation of renumeration. I could talk more about the Citizen bar, the Bajel restaurant, etc, but honestly I do not want the Sofitel to get so popular that it is sold out for our next trip to Mexico City. Perhaps if you are reading this, you should follow the advice of my travel agent who tried to talk us out of staying at the Sofitel and save this great experience for me and my family.

Loved the hotel, beautiful, modern, well appointed amenities. The staff was super friendly, very helpful, and attentive. I can't wait to stay here again. Love the pool too.

Many thanks to the entire team! Special thanks to Liliana Medina to organize our transportation and to Cesar Martines to drive us safely through the city and Puebla! Cesar offered us an amazing discovery of Mexico city and it story.