Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,466 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,466 reviews

TripAdvisor Rating  5.0/5  1,966 reviews

Certificate of excellence 2024

Eatsy at Sofitel

TripAdvisor rating 5.0/5

Nomad43509899119 Business - TripAdvisor review

We had a great experience working at Sofitel for our company Eatsy. The facilities were excellent and the staff were very friendly. Special thanks to Jethro, Enrique, and Ximena for their attentive service at breakfast. They made sure we had everything we needed and were always available to help. We really appreciated their hospitality!

Great hotel

Customer review rating 4.5/5

Andy G. Families - Confirmed reviews ALL

Great hotel, beautiful accommodations. The food at the restaurants however, was just ok.

Absolutelly excellent.

Customer review rating 5.0/5

Brenda E. Business - Confirmed reviews ALL

It was a very special stay, everyone was kind and professional, I really enjoyed my time there and will return.

Best Hotel and Staff at Sofitel Mexico City

TripAdvisor rating 5.0/5

meganpQ334JU TripAdvisor review

Let me preface my review by saying first that I have a degree in hospitality. I also have stayed at many 5 star properties. With that being said, I have never met a team as talented and sincere as the front of the house at Sofitel Mexico City. I was treated like royalty as soon as I arrived. Uriel and Eduardo (bellmen) were at my every whim. They walked me to my Ubers when there was construction outside the main entrance, carried my many shopping bags, rode with me on the elevator to the bar and restaurant, delivered my tacos when I ordered via Rabbi (you NEED this app-trust me), and even cleared the air with a minor misunderstanding on MY part. Extremely professional. I have to also give shout outs to Karen the supervisor @ Balta, David another doorman, Hector from guest services, Maria front desk/office manager, and the entire concierge team. Since I have worked at other properties, it is so easy to see right through people who are not sincere. The employees at Sofitel make the experience. I will not stay anywhere else in Mexico City! Thank you for treating me with such kindness and respect! Can’t wait to come stay again!

Great location, Fantastic view and friendly staff!

Customer review rating 4.0/5

Evelyn P. Couples - Confirmed reviews ALL

Our stay was good. We loved the room expecially the size and the walk in closet was definitely a plus. Cleanliness was excellent and staff were exceptionally friendly and attentive. We had stayed here before and decided to return due to mainly the location but this time even more pleased with the service. Only thing tshat we didnt quite like was the separate elevators to get to the room and ground floor and the breakfast was not great. Not a huge problem for us but definitely heard several other people complaining during our 4 days there! Overall, a great hotel. Thank you Sofitel for a making our stay in Mexico City a very comfortable one!

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Other web-users rate our hotel

  • 685 reviews 9.7/10 Location
  • 1,073 reviews 9.2/10 Room
  • 2,042 reviews 9.3/10 Service
  • 9 reviews 8.3/10 WiFi
  • 485 reviews 8.7/10 Amenities
  • 448 reviews 9.4/10 Vibe
  • 447 reviews 8.4/10 Food
  • 209 reviews 8.1/10 Comfort

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