Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 1,849 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, only steps away from the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool and exclusive Executive Lounge, with outstanding views of the city

  • Cityzen, the city's cocktail hotspot, and Bajel's elevated gastronomy enrich each stay.

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,849 reviews

Customer review rating 5.0/5

Isabella B. Couples - Confirmed reviews ALL

We just returned from a five-day stay at Sofitel Mexico City, and it genuinely set a new benchmark for what hotel hospitality can look like. From the moment we arrived, every detail was handled with care, warmth, and a level of attentiveness that felt personal rather than performative. Two of the employees, Julian and Rodrigo, went above and beyond at every turn. The service was truly impeccable across the board, but the concierge team deserves special recognition. They were not just attentive, they were anticipatory, always one step ahead and genuinely invested in making our stay exceptional. Highlights included them securing tickets to a lucha libre match for us, something we hadn’t even been sure was possible, and it turned out to be one of the most memorable evenings of the entire trip. The hotel itself is stunning, and the blend of French elegance with the energy of Mexico City is seamlessly executed. But what will bring us back is the people and fabulous service we received. In five days, we never once felt like just another guest. If you are considering a stay in Mexico City, do not hesitate. And if Julian and Rodrigo are there, you are in extraordinarily good hands.

Bonjour, Reading your review is truly an honor for all of us. To know that your five days with us set a new benchmark for hospitality is the greatest compliment we could receive. What you described — service that feels personal, thoughtful, and genuinely caring — is exactly the experience we strive to create every single day. Rodrigo and I sincerely appreciate your incredibly kind words. It was truly a pleasure to be part of your stay, and we are especially happy to know that experiences like lucha libre became such memorable highlights of your trip. Our concierge team will also be very proud to read your recognition; their passion for creating unique moments is exceptional. Thank you as well for highlighting the spirit of Sofitel Mexico City Reforma — that blend of French elegance and the vibrant energy of the city we love so much. Most importantly, thank you for allowing us to make you feel more than “just another guest.” That means everything to us. We genuinely look forward to welcoming you back very soon. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Laura D. Families - Confirmed reviews ALL

From the moment we arrived from our Uber to the moment we checked out we were treated exceptionally. We had been staying with family for 10 days and this was our last evening in Mexico City before we flew out. It also happened to fall on our anniversary. We thoroughly enjoyed our relaxing stay before going home and were treated so well. We will be back! Thank you to everyone!

Bonjour, We are truly delighted to know your final evening in Mexico City became such a special and memorable experience with us. It is especially meaningful to hear that your anniversary stay felt relaxing and that our team made you feel exceptionally cared for from arrival to departure. Moments like these are exactly what we strive to create for our guests. Thank you for choosing to celebrate with us. We will be honored to welcome you back very soon. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Matt L. Couples - Confirmed reviews ALL

Enjoyed the spa and the pool.

Bonjour, Thank you for your kind words about our hotel, location, spa, and pool. We are delighted to hear that you enjoyed your stay with us and appreciate your positive feedback. Best regards, Mariana Torres Guest Experience Assistant Manager

Customer review rating 5.0/5

Susan M. C. Couples - Confirmed reviews ALL

Every person in the hotel was nice, helpful and couldn't do enough for us.

Bonjour, We are truly delighted to know you had such a comfortable stay and that our team made you feel so well cared for throughout your visit. Diego, Fabian, Maria, Daniel, Ramiro, and the rest of the team will be very pleased to read your kind recognition. Their warmth and willingness to help truly reflect the level of hospitality we strive to deliver every day. Thank you as well for your trust as a valued ALL member. We look forward to welcoming you back very soon. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Jeff C. Couples - Confirmed reviews ALL

We enjoyed a wonderful stay, the sophisticated accommodations and beautifully appointed sweet was a delight. Even more appreciated was the warm hospitality by every staff member we encountered.

Bonjour, We are truly delighted to know your stay was so memorable and that both the sophistication of the accommodations and the warmth of our hospitality made such a positive impression. It is especially rewarding to hear that our team was able to adapt to your schedule and make your stay comfortable throughout. Hanna and Maximiliano will be very pleased to receive your recognition, as will Mariana and the entire Club Millésime team. Their dedication and attentiveness truly reflect the level of service we strive to deliver every day. Thank you as well for your trust as a valued ALL member. We look forward to welcoming you back very soon. Warm regards, Julián Morales Guest Experience Manager

Other web-users rate our hotel

  • 576 reviews 9.6/10 Location
  • 903 reviews 9.1/10 Room
  • 1,716 reviews 9.2/10 Service
  • 8 reviews 9.7/10 WiFi
  • 377 reviews 8.5/10 Food
  • 365 reviews 8.1/10 Amenities
  • 320 reviews 9.2/10 Vibe
  • 226 reviews 8.5/10 Cleanliness

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