Sofitel Mexico City Reforma Hotel 5 stars

Name: Sofitel Mexico City Reforma
Address: Mexico, 06500, MEXICO
Telephone: (+52)5586600500
Rating: 4.8

Customer review rating 4.8/5 929 reviews

ALLSAFE approved hotel

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+ 25 Services

Sofitel Mexico City Reforma Hotel

French luxury and local cuisine in the world's most exciting city

We are open for reservations and excited to welcome our community. Caring for our valued guests and employees is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for you, visit ALLSafeandWell.com.

Mr Sylvain CHAUVET, Hotel Manager

Bienvenue at Sofitel Mexico City Reforma. Located in the heart of Mexico City's historic Reforma district, experience chic French style while submerging yourself in the vibrant Mexican culture. It has 40 floors and 275 rooms, 56 of which are suites.

Sofitel Mexico City Reforma offers multiple gastronomic experiences, all with unique flavors and creative culinary expressions. Whether looking for spirited cocktails in the 38th floor Rooftop Cityzen or mexican specialties at Balta.

Hotel extras

Located in the heart of Mexico, next to the US Embassy and close to the Angel of Independence
Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel
38th floor pool with an outstanding modern Mexican arquitecture
Cityzen Rooftop Kitchen, the new hotspot to enjoy exquisite gastronomy from the heights
On-site COVID-19 viral antigen test available

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 mexico
mexico

Tel: +525586600500

Check-in from 15h00

Check out up to 12h00

Metrobus "La Palma" : Metrobus Line 7 La Palma
Metro "Insurgentes" : Line 1 Insurgentes

By plane
Int Airport of Mexico City At 13km / 8 miles - Shuttle paying
By plane
International Airport of Toluca At 55km / 34 miles

GPS :19.428535, -99.16593

Hotel services

BAJEL

A new vision of Mexican cuisine, a truly unexpected sensory journey created by breaking traditions. Unique fermented flavors and monochromatic dishes that create a captivating dining experience.

BALTA

Journey from the Mediterranean coast to the coast of Mexico. Bold flavors from the two culinary worlds are melded with a smoky touch from wood fired grills. All-day dining. In an atmosphere accentuated by the scent of char and smoke.

Cityzen Non contractual photo

Boasting unparalleled views of the Paseo de la Reforma, Angel of Independence and Chapultepec Castle, Cityzen is Mexico City's newest rooftop restaurant. Ready to delight its guests with luscious contemporary cuisine, as well as its signature cocktails.

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Pets welcome
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

No Restaurant
No Bar
Breakfast
- Breakfast à la carte
- Buffet
- Room service
Room service
- Cold snacks
- Hot meals

No Meeting room

Wheelchair accessible hotel

Hotel informations
- 275 rooms
- 3 rooms for people with reduced mobility
- No family room
- 37 connecting rooms
- 275 non-smoking rooms
- 40 floors
Languages spoken at the hotel
- French
- Spanish
- English
Lounge
- Waiting area or lounge
- Executive Lounge
Laundry / Valet Services
- Dry cleaning / Ironing
- Pressing
Wi-Fi
- WiFi in the communal areas
- High Speed WiFi
- WiFi at the hotel
- High Speed internet
Pets welcome
- Pet allowed Additional charge
Air conditioning
- Air Conditioning
Reduced mobility Facilities
100% Non Smoking Property
Check In & Check-out facilities
- Express check-out
- Express check-in
Luggage storage
- Luggage storage
Porter
- Porter
Concierge
- Concierge
Desk equipment available
- Plugs and converters available on desks
Safe deposit box at reception
- Safe deposit box at reception

Shuttle
- MEX Additional charge
- Int Airport of Mexico City Additional charge
24h/7d Valet Parking only
- On site
- Private
- TESLA recharging units
- Parking opened 24/7
- Valet parking

Alberca Sofitel
- Covered
- On site
SOFITEL FITNESS
- On site
- Massage
- Sauna room

Our accommodation(s)

Designed to maximize functionality without compromising comfort, guest rooms are thoughtfully appointed with touches such as L'Occitane amenities and self-serve Nespresso coffee machines. Room boasts floor-to-ceiling windows showcasing Mexico City sky Technologically intuitive features: Bluetooth connectivity and automated curtains revealing sweeping views at the touch of a button. Lavish touches make Sofitel's suites the premiere option for a VIP experience with upgraded offerings

SUPERIOR ROOM, 1 King bed, city view

Max. number of persons: 2
Area: From 34 m² / 366 sq ft

High speed internet
Bathrobe
Slippers
Pillow Menu
Nespresso machine(...)

SUPERIOR ROOM, 1 King bed, view of Ángel de la Independencia

Max. number of persons: 2
Area: From 34 m² / 366 sq ft

High speed internet
Bathrobe
Slippers
Pillow Menu
Nespresso machine(...)

SUPERIOR ROOM, 2 double beds, view of Ángel de la Independencia

Max. number of persons: 4
Area: From 38 m² / 409 sq ft

High speed internet
Bathrobe
Slippers
Pillow Menu
Nespresso machine(...)

SUPERIOR ROOM, 1 King bed, Skyline view of Ángel de la Independencia

Max. number of persons: 2
Area: From 34 m² / 366 sq ft

High speed internet
Bathrobe
Slippers
Pillow Menu
Nespresso machine(...)

SUPERIOR ROOM, 2 Double beds, skyline view of Ángel de la Independencia

Max. number of persons: 4
Area: From 38 m² / 409 sq ft

High speed internet
Bathrobe
Slippers
Pillow Menu
Nespresso machine(...)

LUXURY ROOM, 1 King bed, city view

Max. number of persons: 3
Area: From 42 m² / 452 sq ft

High speed internet
Bathrobe
Slippers
Pillow Menu
Nespresso machine(...)

LUXURY ROOM, 1 King Bed, Skyline View

Max. number of persons: 3
Area: From 42 m² / 452 sq ft

High speed internet
Bathrobe
Slippers
Pillow Menu
Nespresso machine(...)

SUPERIOR ROOM, Access to Club Millésime, 1 King Bed, Skyline View

Max. number of persons: 2
Area: From 34 m² / 366 sq ft

Pillow Menu
Nespresso machine
Ironing board and flat-iron

LUXURY ROOM, Access to Club Millésime, 1 King Bed, Skyline View

Max. number of persons: 3
Area: From 42 m² / 452 sq ft

Pillow Menu
Nespresso machine
Ironing board and flat-iron

Your meetings and events

Our meeting rooms

Number of meeting rooms: 4
Maximum size: 471 m²
Maximum capacity: 358 people
Maximum banquet capacity: 290 people

Find out more

Great stay

Melanie Friends - 22/10/2021 Confirmed reviews ALL

Wonderful experience at the hotel. The staff was amazing. Especially Jonathan.

My best experience with Accor so far

Py L. Business - 21/10/2021 Confirmed reviews ALL

This was truly an amazing experience. The hotel, the facilities and the staff all contributed to this perfect stay.

Wow what a spectacular experience!

Juan C. B. Friends - 20/10/2021 Confirmed reviews ALL

This is the first time I go to a hotel and the reception staff greets you by name! The building is right next to the US embassy so they take their security very seriously! The views are pretty spectacular and the amenities are incredible! I got a free upgrade which I didn’t ask for and my goodness was it worth it! I will definitely be back here again!

Dear Juan B., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Problems with the shower

Anonymous Couples - 20/10/2021 Confirmed reviews ALL

The hotel staff, location and design were beyond expected, but we couldn't have hot water on our shower during the stay. A maintenance team came to our room but they didn't fix the problem after staying for almost 40 minutes with 4 people and leaving boot dirt everywhere.

Comfortable Stay

Annu Friends - 19/10/2021 Confirmed reviews ALL

The hotel is very clean and safe. The staff was excellent, the rooms are huge and the most comfortable beds ever. The entire staff at the rooftop bar is so nice and accommodating. especially the host. I didnt get his name but we went every night and he was great. Also, the breakfast buffet is great. My only suggestion is you need to provide more soap. There is one bar of soap and the toilet area is separate so you can have to take the soap from one place to another. We called for more but this should just be there.

Dear Amandeep G., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Incredible view, beautiful design, wonderful staff, amazing amenities.

Nicholas A. Solo - 18/10/2021 Confirmed reviews ALL

Loved every minute of my time in Sofitel cdmx!

Dear Nicholas A., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Great, relaxing stay

Mary F. Y. Families - 18/10/2021 Confirmed reviews ALL

We came to Mexico City with our three year old and stayed for a long weekend. Our stay at the Sofitel was relaxing, luxurious and safe. We ate at all of the restaurants, food, service and drinks were great. We loved the indoor pool and gym, spent an afternoon enjoying the view and relaxing. Our room was also very well appointed and roomy, quiet and restful. Overall the staff was so helpful and accommodating, it was a wonderful retreat in a very busy city.

Dear Mary Y., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Phillip B. Families - 17/10/2021 Confirmed reviews ALL

The finest hotel we have stayed in in Mexico City (in numerous trips). Service was superb, remarkable even by the standards of the usual quality of service in Mexico. Beautiful hotel, fine rooms, perfect location. This will be our "go to" hotel in future.

Dear Phillip Gloria B., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Very comfortable room

Gaby Couples - 16/10/2021 Confirmed reviews ALL

The service was excellent. Thw room is super comfortable and modern. We only had a small issue with our room service order but the overall experience was great.

Dear Gabriela Q., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

wonderful service, great location

Ellen L. Business - 15/10/2021 Confirmed reviews ALL

We came for a business event and the service at the hotel was perfect. From check-in to check out. Room was excellent and view of the city was beautiful.

Dear John L., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent Service & Safe Location

Maria S. Business - 15/10/2021 Confirmed reviews ALL

I had an excellent experience while staying at Sofitel in Mexico City. The staff were excellent and the hotel was beautiful and clean to include all amenities. I look forward staying there again.

Dear Lauritsah A., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent Customer Care, fantastic location and amazing view from my suite

Carl Norman V 15/10/2021 TripAdvisor review

Very attentative and polite staff in the entire hotel. Barkeeper (Constanza) at the Bar on the 12th floor super friendly and helpful. My suite located in the 32nd foor had a balcony and an amazing view of the Paseo de la Reforma and the Angel de la Independencia. Beds were super comfy. Last but not least, the hotel has a rooftop bar located on the 38th floor with an incredible view, great drinks, snacks and nice mix of people, both locals and travellers alike. All in, a great experience having stayed at the Sofitel Reforma. Will certainly be back!

Bonjour Carl Norman V, It has made our day to read your lovely review and know that you sincerely enjoyed your stay at Sofitel Mexico City Reforma. To know that you were able to appreciate your suite, the incredible view from Cityzen and the service provided by all of our ambassadors. I will be sharing your kind words with Constanza, who I'm sure will be delighted to know that you had a wonderful visit. Best regards, José Manuel Delgado Guest Relations & Quality Manager

A will be back experience!

Trinidad Couples - 13/10/2021 Confirmed reviews ALL

Diego was amazing when we walked in early in the morning. The whole staff was very friendly and welcoming!

Dear Trinidad T., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Nice room with a view

Anonymous Families - 13/10/2021 Confirmed reviews ALL

Modern hotel with friendly staff and comfortable rooms

Dear Heinrich F., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Michael S. Business - 13/10/2021 Confirmed reviews ALL

I came to the city for work, and my wife joined me. We had a wonderful experience, and look forward to our next visit.

Dear Michael S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Well located

Sl Couples - 13/10/2021 Confirmed reviews ALL

Beautiful hotel, spacious rooms, great and safe location, gorgeous pool, 24-hour spa, excellent service.

Dear Selena L., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Good Stay

Jorge Business - 13/10/2021 Confirmed reviews ALL

The staff was friendly and will to help and the room and view were great.

Dear Jorge G., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Average

Giancarlo A. Families - 13/10/2021 Confirmed reviews ALL

The check in process was really a problem not happy about that

Très Magnifique

Luiza S. Couples - 13/10/2021 Confirmed reviews ALL

My husband and I spent four nights at Sofitel. It was tres magnifique! The hotel is located on the famous tree-lined Avenida Paseo de La Reforma that runs diagonally across the heart of Mexico City. There are many historic and mordent buildings, monuments and sculptures, luxury hotels Four Seasons, St Regis and Ritz-Carlton near by. You can quickly get to other two great areas on Mexico City: Centro Historico and Polanco. We loved everything: kind and caring people of Sofitel, smooth and attentive service, amazing room with L'Occitane products, breathtaking skyline view of the city, fantastic pool and sauna, Balta restaurant, Cityzen rooftop bar, concierge service and more. We would like to say thank you to all staff who made our experience unforgettable and especially to Arturo Sánchez. He arranged our reservation at Pajol for seven-course tasting menu, trip to the Valley of Teotihuacan with magical hot air balloon ride and PCR tests. When you are in Mexico City definitely stay at Sofitel!

Dear luiza S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Guest Relations & Quality Manager

Excellent as usual

mdominguez2021 Business - 31/08/2021 TripAdvisor review

Excellent stay as usual with a very dedicated personnel. Rooms are clean and modern, comfort is as good as in any Sofitel hotels I feel like in my 2nd home every time I stay in this hotel Definitely worth a try when staying in DF

Bonjour mdominguez2021, As I read that Sofitel Mexico City Reforma has become your second home I can't help but smile. Thank you very much for trusting us and remember that you will always have a family that will be delighted to welcome you back when you return to our vibrant city. Best regards, José Manuel Delgado Guest Relations & Quality Manager

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