Sofitel Mexico City Reforma

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Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 1,277 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and close to the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • 38th floor pool with an outstanding modern Mexican arquitecture

  • Cityzen Rooftop Kitchen, the new hotspot to enjoy exquisite gastronomy from the heights

  • On-site COVID-19 viral antigen test available

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

Telephone +52 55 8660 0500

Contact email

  • Metrobus "La Palma":  Metrobus Line 7 La Palma

  • Metro "Insurgentes":  Line 1 Insurgentes

  • By plane

    Int Airport of Mexico City At 13km / 8 miles - Shuttle paying

  • By plane

    International Airport of Toluca At 55km / 34 miles

GPS:19.428535, -99.16593

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Designed to maximize functionality without compromising comfort, guest rooms are thoughtfully appointed with touches such as L'Occitane amenities and self-serve Nespresso coffee machines. Room boasts floor-to-ceiling windows showcasing Mexico City sky Technologically intuitive features: Bluetooth connectivity and automated curtains revealing sweeping views at the touch of a button. Lavish touches make Sofitel's suites the premiere option for a VIP experience with upgraded offerings

Our guest reviews

Our guest reviews for
Sofitel Mexico City Reforma

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,277 reviews

TripAdvisor Rating  5.0/5  558 reviews

Certificate of excellence 2022

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Did not have my reservation so I had to pay out of pocket and then the hotel finally found reservation a few days later after I called travel booking customer service (Chase/Expedia)

Dear Charlene C., Thank you for taking the time to tell us about your experience at the Sofitel Mexico City Reforma. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, José Manuel Delgado Director of Quality & Guest Experience

Amazing hotel and service

Customer review rating 5.0/5

Nicole P. Friends - Confirmed reviews ALL

Hotel was absolutely beautiful. Every experience was perfect, staff was extremely nice and catering. Could not have had a better experience! Highly recommend and will only be staying here in the future (:

Dear Nicole P., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Director of Quality & Guest Experience

LOVE IT

Customer review rating 5.0/5

Brenda A. Solo - Confirmed reviews ALL

Great, I love every single thing.

Dear Brenda Leticia C., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Director of Quality & Guest Experience

Excellent experience in Mexico City!

Customer review rating 5.0/5

Samantha Friends - Confirmed reviews ALL

Perfect luxury property for a stay in the heart of Mexico City! The hotel is beautiful and I love the mix of modern convenience and tech with “old fashioned” service and attention to detail – plus those views are to die for!

Dear Samantha C., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Director Quality & Guest Experience

Great location, amenities and food.

Customer review rating 5.0/5

Melissa S. Business - Confirmed reviews ALL

I came for a work event so I didn’t really leave the hotel much. But it was a pleasure! The food at all the restaurants was amazing, room service was fast and I enjoyed the gym!

Dear Melissa S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Director Quality & Guest Experience

Happy To Return to Sofitel Reforma

Customer review rating 5.0/5

Cdino Business - Confirmed reviews ALL

I've stayed at the Sofitel Reforma twice over the past year and have been very happy with the hotel. The rooms are very comfortable and clean. The bluetooth speakers are a wonderful perk. The restaurant has a very good food. The staff is helpful and friendly.

Dear Chris P., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Director Quality & Guest Experience

Well located. Excellent service.

Customer review rating 5.0/5

Patricio M. Business - Confirmed reviews ALL

I was in a business trip. Food, accomodation and miscellaneous were excellent.

Dear Patricio M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Director Quality & Guest Experience

Quiet room, extremely comfortable bed, delicious breakfast, friendly and helpful staff

Customer review rating 4.5/5

Sabina Couples - Confirmed reviews ALL

We stayed for the first five days of our trip. It was our second time at this hotel and we will return again.

Dear Sabina M., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Director Quality & Guest Experience

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Wonderful!

Dear Lori S., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Director Quality & Guest Experience

Amazing service from all

Customer review rating 5.0/5

C. L. Business - Confirmed reviews ALL

Every team member exhibited professionalism and pride in making my stay wonderful. It was a business trip that felt more like pleasure.

Dear Cristina L., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Director Quality & Guest Experience

Great vibe all round

Customer review rating 4.5/5

Marié R. Business - Confirmed reviews ALL

Everyone was a pleasure to talk to, from the warm welcome with

Dear Marie R., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Director Quality & Guest Experience

Great location and amazing pool!

Customer review rating 5.0/5

Jj P. Couples - Confirmed reviews ALL

Per usual, the service and accommodations are beyond amazing. The pool is amazing and has amazing views.

Dear Jorge P., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Director Quality & Guest Experience

Excellent service in all areas

Customer review rating 5.0/5

Lyliana J. Couples - Confirmed reviews ALL

I’m extremely happy with the service provider by all the staff, I love the room excellent view to the city the pool is amazing I really enjoy my stay thank you all.

Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Director Quality & Guest Experience

Excellent experience at Sofitel Mexico

Customer review rating 5.0/5

Rodrigo H. Couples - Confirmed reviews ALL

My wife and I we live in Mexico City and the weekend of our anniversary we decided to spend the weekend doing something different! We chose Sofitel since we love the French way of living and it was amazing! My wife literally described the weekend as perfect. Every little detailed was taking into consideration, the food was amazing and the service incredible. Merci beaucoup pour nos faire passer des bons moments pour celebrer notre anniversaire Sofitel! We are definitely coming back!

Dear Rodrigo H., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Director Quality & Guest Experience

Well located

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We were only in MXC for 9 hours, but had a lovely stay

Dear Andres N., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Director Quality & Guest Experience

Well located and the amenities are incredible!

Customer review rating 5.0/5

Fabricio Business - Confirmed reviews ALL

Amazing!

Dear Fabricio F., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Director Quality & Guest Experience

The best stay of my entire life

Customer review rating 5.0/5

Sydni G. Friends - Confirmed reviews ALL

The Sofitel Mexico City Reforma team went above and beyond to ensure my friends and I had an incredible experience. The staff took great care of us and found ways to make our stay the most special from the moment we were welcomed. The Spa team did a fantastic job with all of the services, and the concierge team (specifically Daniella and Giovanna) outdid themselves by handcrafting gifts inspired by my wedding venue for my group and me. I cannot recommend the Sofitel Mexico City Reforma enough - we will forever be coming back to stay with you!

Dear Sydni G., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, José Manuel Delgado Director Quality & Guest Experience

Extraordinary experience! You will find what you read in the website and see in the pictures.

TripAdvisor rating 5.0/5

Sandra C TripAdvisor review

Our visit to Sofitel Mexico City Reforma was simply extraordinary. We planned it as a one night out inside the city and was a great experience, We were able to have an early check in though it was high season in Mexico. Our room had an excellent city view, the amenities you find inside are perfect to make your stay even more confortable and I´m talking about the blootooth audio system, L´Occitane amenities, Nespresso coffee and water bottles. The pool was a great opportunity to relax and chill out just before having dinner at Cityzen in the floor 38. Will definitely love to go back as soon as we are able to.

Bonjour Sandra C, I would like to thank you for your wonderful review. It makes me very happy to read that you enjoyed our facilities and amenities and that you had an amazing stay with us. We hope to welcome you back soon! Best regards, José Manuel Delgado Director of Quality & Guest Experience

Amazing Stay

TripAdvisor rating 5.0/5

ezzcc TripAdvisor review

We stayed here for three nights on a short stopover on our way to a family vacation in Riviera Maya. We are glad we chose to stay at the Sofitel. The rooms are clean and modern. But the service is where this property shines. Everyone is attentive and very friendly and helpful. I have to especially mention Pablo who checked us in made our stay truly memorable. We were also celebrating our anniversary and the staff left us a wonderful hand written note and treats in our room when we arrived. Top notch service, cannot say that enough.

Bonjour E C, I am so happy to know that you had such a wonderful stay with us and that we helped to make your anniversary even more special! I am glad you enjoyed our facilities and service and I will let Pablo know that he contributed to you having a great time with us. On behalf of everyone at Sofitel Mexico City Reforma, thank you for your kind comments and review. Best regards, José Manuel Delgado Guest Relations & Quality Manager

Excellent Customer Care, fantastic location and amazing view from my suite

TripAdvisor rating 5.0/5

Carl Norman V TripAdvisor review

Very attentative and polite staff in the entire hotel. Barkeeper (Constanza) at the Bar on the 12th floor super friendly and helpful. My suite located in the 32nd foor had a balcony and an amazing view of the Paseo de la Reforma and the Angel de la Independencia. Beds were super comfy. Last but not least, the hotel has a rooftop bar located on the 38th floor with an incredible view, great drinks, snacks and nice mix of people, both locals and travellers alike. All in, a great experience having stayed at the Sofitel Reforma. Will certainly be back!

Bonjour Carl Norman V, It has made our day to read your lovely review and know that you sincerely enjoyed your stay at Sofitel Mexico City Reforma. To know that you were able to appreciate your suite, the incredible view from Cityzen and the service provided by all of our ambassadors. I will be sharing your kind words with Constanza, who I'm sure will be delighted to know that you had a wonderful visit. Best regards, José Manuel Delgado Guest Relations & Quality Manager

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