Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.7/5 1,974 reviews

Sofitel Mexico City Reforma - Image 1
Sofitel Mexico City Reforma - Image 2
Sofitel Mexico City Reforma - Image 3
Sofitel Mexico City Reforma - Image 4

Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,974 reviews

TripAdvisor Rating  4.9/5  2,582 reviews

Great stay at the Sofitel

TripAdvisor rating 5.0/5

John B TripAdvisor review

Our family stayed for New Years and had a great time at the Sofitel. Breakfast was delicious every morning, the Spa was relaxing, and the rooms were super nice. We also had great service from the staff including Diego at the Concierge and Ramiro, the Bellman. Definitely will come back

Customer review rating 4.5/5

Martha H. Families - Confirmed reviews ALL

we arrived to be greeted by the amazing staff at sofitel. very comfortable and beautiful hotel. Breakfast was done beautifully.

Bonjour, Thank you for sharing your kind feedback with us. We are delighted to know that you enjoyed our location, the comfort and beauty of the hotel, and the breakfast experience, and that our team made you feel warmly welcomed upon arrival. We especially celebrate knowing that Carlos contributed positively to your check-in experience with such helpful and thorough service, and your recognition will be shared with him with great pride. We truly appreciate your comments and hope to have the pleasure of welcoming you back again very soon. Should you wish to share any additional details, please feel free to reach out. Sincerely, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Ira R. Families - Confirmed reviews ALL

Lovely new hotel in Reforma. Central to other neighborhood on foot or short Uber. Terrific rooms and a gorgeous rooftop indoor pool. Bajel was absolutely fabulous fine dining and the rooftop bar has a great vibe!

Bonjour, Thank you very much for sharing such a wonderful review of your stay with us. We are delighted to know that you enjoyed our location on Paseo de la Reforma, the comfort of our rooms, and the rooftop indoor pool, as well as the vibrant atmosphere of the rooftop bar. It is a pleasure to read your kind words about Bajel and your fine dining experience, and we are also pleased to know that our sustainability initiatives, including responsible food practices and the reduction of single-use plastics, were meaningful to you. We appreciate your comment regarding the WiFi and have shared it with the appropriate teams for continued attention. Thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you and your family back again very soon. Sincerely, Julián Morales Guest Experience Manager

Customer review rating 4.5/5

Jessen T. Families - Confirmed reviews ALL

Attentive staffing, thoughtful decor and arrangements, warm greetings, unique and valuable amenities. I will come again.

Bonjour, Thank you for taking the time to share your kind feedback with us. We are delighted to know that you appreciated the attentive service, thoughtful décor, warm greetings, and the unique amenities that made your stay memorable. It is truly rewarding to read that your experience reflected the hospitality we strive to deliver, and we are especially pleased to know that you plan to return. Your comments are greatly valued by our team. We look forward to welcoming you back again very soon. Sincerely, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Bernard C. Couples - Confirmed reviews ALL

Our trip was exceptional from beginning to end with top class customer service. Cannot recommend highly enough.

Bonjour, Thank you very much for sharing such an exceptional review of your stay with us. We are truly delighted to know that your experience was outstanding from beginning to end, and that our customer service, attention to preferences, and personalized suggestions made a meaningful difference during your visit. We especially celebrate knowing that Diego at the concierge desk and Mariana on the Club Millésime contributed positively to your experience, and your kind recognition will be shared with them with great pride. It is also a pleasure to know that your booking experience through all.com was seamless. We sincerely appreciate your strong recommendation and look forward to welcoming you back again very soon. Sincerely, Julián Morales Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 599 reviews 9.6/10 Location
  • 923 reviews 9.3/10 Room
  • 1,733 reviews 9.3/10 Service
  • 6 reviews 8.8/10 WiFi
  • 384 reviews 8.7/10 Food
  • 369 reviews 8.6/10 Amenities
  • 332 reviews 9.4/10 Vibe
  • 228 reviews 8.6/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Mexico City