Dear Guest, Thank you for taking the time to share your feedback and for your 7/10 rating. We are pleased to know that you enjoyed our location and found our staff helpful throughout your stay. We sincerely regret that our breakfast experience did not meet your expectations. We are sorry to learn that the food presentation, the waiting time for the toaster, and the perception of freshness led you to choose not to return for breakfast after your first morning. Your comments are very important to us and will be shared with our food and beverage team to review our processes and identify opportunities for improvement. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future, providing you with an experience that fully meets your expectations. Warm regards Ibis Styles Team

Dear Guest, Thank you very much for your 9/10 rating and for your kind recommendation. We are delighted to know that you enjoyed our excellent location and that our customer service contributed positively to your stay. At the same time, we sincerely apologize for the inconvenience regarding the body wash and toilet paper replenishment. Providing a comfortable and well-stocked room is an essential part of the guest experience, and we regret that we did not meet your expectations in this area. Your comments have been shared with the appropriate team so that we can reinforce our attention to these details. We truly appreciate your valuable feedback and your recommendation. We look forward to welcoming you back soon and providing an even better experience on your next visit. Warm regards Ibis Styles Team

Dear Guest, Thank you very much for your perfect 10/10 rating and for sharing such a wonderful review. We are delighted to know that you enjoyed our colorful atmosphere and felt welcomed throughout your stay. As a hotel inspired by the vibrant tradition of Mexican toys, creating a cheerful and unique environment is an important part of the experience we aim to offer, so it is especially rewarding to know that you appreciated the attention to detail. We are also thrilled to hear your kind words about our team. Knowing that our reception, kitchen, and maintenance staff made you feel so welcome that they felt like family is one of the greatest compliments we could receive. We will be delighted to share your recognition with them. Thank you for choosing ibis Styles Mexico Reforma. We truly appreciate your preference and look forward to welcoming you back very soon for another memorable stay. Warm regards Ibis Styles Team

Dear Guest, Thank you for taking the time to share your feedback. While we are pleased that you chose to stay with us, we are truly sorry to learn that several aspects of your experience did not meet your expectations. We regret the condition of the towels, the concerns you encountered regarding the cleanliness and maintenance of the room, as well as the bathroom layout and functionality. Your comments regarding the shower area, storage space, and room furnishings have been carefully noted and will be shared with the appropriate teams for review. We would also like to apologize for the impression created by the security staff during your stay. Our security team is present to ensure the safety and comfort of our guests, and we regret that their presence was perceived differently. Your observations are valuable and will help us reinforce our standards regarding professionalism and guest interaction. Thank you for sharing both your concerns and the details of your experience. Feedback such as yours helps us identify opportunities for improvement and better meet the expectations of our guests. We hope to have the opportunity to welcome you again in the future and provide you with a much more comfortable and enjoyable stay. Warm regards Ibis Styles Team

Response: Dear Guest, Thank you very much for your perfect 10/10 rating and for your wonderful comments. We are delighted to know that you enjoyed both our location and the service provided by our team. Our central location allows guests to easily explore a wide variety of restaurants, bars, and entertainment options nearby, making it a great base for experiencing the best of Mexico City. We are glad this added value to your stay. Your kind words about our staff are especially appreciated, as providing warm and attentive hospitality is at the heart of everything we do. Thank you for choosing ibis Styles Mexico Reforma. We look forward to welcoming you back very soon for another memorable stay. Warm regards Ibis Styles Team

Dear Guest, Thank you for taking the time to share your detailed feedback. We are delighted to know that you enjoyed our excellent location, found our staff welcoming, and appreciated the comfort and spaciousness of your room. At the same time, we regret that some aspects of your stay did not fully meet your expectations. We appreciate your comments regarding housekeeping, and we will share them with the appropriate teams to reinforce our cleaning standards and attention to detail. We also value your observations about breakfast. Our breakfast offering follows the brand's standard concept and is designed to provide the essential items needed to start the day in a convenient and balanced way. Nevertheless, we understand the importance of variety and sincerely appreciate your suggestions, as guest feedback helps us continuously evaluate opportunities to enhance the overall experience. Thank you once again for your valuable feedback. We are pleased that, despite these points, you had a pleasant stay with us. We look forward to welcoming you back to ibis Styles Mexico Reforma and providing an even better experience on your next visit. Warm regards Ibis Styles Team

Dear Guest, Thank you for taking the time to share your feedback and for your 7/10 rating. We are pleased to know that you enjoyed the comfort of your room, the large bed, the modern décor, and our convenient location. We are sorry, however, that some aspects of your stay did not fully meet your expectations. We appreciate your comments regarding the internet speed, the odor perceived in the lobby area, and your breakfast experience. Please note that our breakfast follows the brand's standard concept and is designed to provide the essential items needed to start the day in a practical and balanced way. Nevertheless, we value your observations, as they help us identify opportunities to improve the overall guest experience. We also regret that your experience did not align with the expectations you have developed from staying at other ibis hotels. Guest feedback is extremely important to us, and we will share your comments with the relevant teams for review. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more satisfying stay in the future. Warm regards Ibis Styles Team

Thank you so much for your perfect rating! 🌟 We’re delighted to hear that after your long journey; you had a comfortable and pleasant experience with us. It’s wonderful to know that our receptionist was able to assist you smoothly in English and make your late check-in easy and stress-free. 😊 We’re also very happy that the room and service exceeded your expectations, even for a short overnight stay. Your kind words about our friendly, professional, and helpful staff truly mean a lot to us. We hope to welcome you back again in the future for another great stay! 💫

Thank you very much for your rating! 😊 We’re delighted to hear that you enjoyed our great location, clean rooms, and the friendly and helpful service from our staff. Comments like yours motivate us to continue providing the best possible experience for our guests. We hope to welcome you back again very soon! 💫

Thank you very much for your rating and for sharing your experience with us! We’re happy to hear that you found the rooms comfortable and clean, and that you appreciated the in-room amenities like the kettle and coffee supplies. It’s also good to know that the breakfast selection was satisfactory overall. At the same time, we sincerely apologize for the inconveniences regarding the room change, the bathroom design, and the breakfast experience during busy tour group times. We understand how long queues and delays in refilling breakfast items can affect the comfort of your stay. Your comments about coordination and space management are truly valuable and will help us improve our service. We appreciate your honest feedback and hope to welcome you back again in the future for an even better experience. 💫

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Ibis Styles Mexico Reforma Team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and also we going to work with the opportunity areas that you share us. Also we hope to see you again very soon. Sincerely Ibis Styles Mexico Reforma