Ibis Styles Mexico Reforma 3 stars

Customer review rating (ALL Rating) 4.3/5 800 reviews

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Liverpool 115 A Col Juarez, Delegacion Cuahutemoc, 06600 Mexico City, Mexico

Description

Hotel extras

  • Pet-friendly hotel! Dogs up to 33 lbs. only allowed

  • Hotel for families! Accommodation for up to 2 adults and 2 children

  • CHILDREN: Children are welcome! Up to 1 child in room with their parents

  • Rooms adapted and equipped to for people with reduced mobility

  • In Zona Rosa, 5 minutes from Reforma (Angel de la Independencia)

Our accommodation(s)

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Hotel location

Ibis Styles Mexico Reforma

Liverpool 115 A Col Juarez, Delegacion Cuahutemoc
06600 Mexico City
Mexico

GPS:19.425025, -99.162914

Telephone
Fax +52 55 4125 2901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  800 reviews

TripAdvisor Rating  4.0/5  656 reviews

Basic

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

It’s a basic bare bones hotel, but when you are paying bare bones rates I don’t expect much. The staff were fine, seemed overworked, less engaging than other brands, I felt for them. We had hot water in the shower once during our 3 night stay, the shower smelt like a sewer. The beds were fine, the hotel attempts to be funky but at the end of the day it’s a bare bones hotel. The security door man during the day was the most engaging, always a friendly smile, helpful, anticipated out needs.

Dear Rosemary C., Thank you for taking the time to tell us about your experience at the ibis Styles Mexico Reforma. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabriela Mendez Gerente General Ibis Styles México Reforma

An amazing hotel with great staff!!!

TripAdvisor rating 5.0/5

Frank T TripAdvisor review

We were put off by some previous reviews and made the mistake believing them. We ended up in the Century hotel in Zona Rosa which was a nightmare. We checked out and went to the IBIS Styles Reforma and they made our stay the most pleasant experience one could ever image. Mr Dither Perez welcome us in the most friendly manner either a smile. After having told about our previous hotel we went the extra mile to ensure we would leave as very happy customers. The junior suite was amazingly spacious with a fridge, safe and a very comfortable bed. Everything was super clean. Since we had booked an early tour they even provided us with a free lunch box as it was too early for the regular hotel breakfast. The breakfast which could only enjoy the second day of our visit was great and it was included in the price. We felt so welcome at this hotel that we didn’t really want to leave. Definitely a big thank you to all the staff and especially Mr Dither Perez. We surely going to return to this hotel. We can only recommend it this hotel for its location, facilities and amazing staff. Frank Schneider

Dear Frank, Dear guest, It was a pleasure to welcome you to Mexico City and we thank you for providing your warm review. I´m going to share the comments with Dither, sure this kind to reviews helps to make our best our work.We are delighted that your enjoy our welcoming hospitality and you were confortable in your stay. We thank you one more and hope that we have the pleasure of your company again when your travels bring you back to Mexico City. All the best Gabriela Mendez Gerente General Ibis Styles México Reforma

Received my room key-card until the 4th day

Customer review rating 2.0/5

Carlos G. -. D. S. Couples - Confirmed reviews ALL

The hotel was having issues with a system, during check-in the staff was focused on figuring out how to split a 200 mxn bill which was not accounted on the balance instead of processing and providing our room, the hotel couldn't provide our room key-card until the 4th day and had to wait for security or staff to take us to our room for them to open the door.

Dear Carlos G., Thank you for taking the time to tell us about your experience at the ibis Styles Mexico Reforma. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabriela Mendez Gerente General Ibis Styles México Reforma

Great location, but the room cleaning service is bad☹️

Customer review rating 3.5/5

Av Families - Confirmed reviews ALL

The breakfast is the same every day. Hope that you can mixed

Dear Argelis V., We very much appreciate your comments regarding your stay at the ibis Styles Mexico Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriela Mendez Gerente General Ibis Styles México Reforma

Good location

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Very friendly staff - comfortable stay!

Dear guest, It was a pleasure to welcome you to Mexico City and we thank you for providing your warm review. We are delighted that your enjoy our welcoming hospitality and you were confortable in your accomodations. We thank you one more and hope that we have the pleasure of your company again when your travels bring you back to Mexico City. All the best, Gabriela Mendez Gerente General Ibis Styles México Reforma

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Other web-users rate our hotel

  • 511 reviews 9.7/10 Location
  • 529 reviews 4.7/10 Room
  • 562 reviews 8/10 Service
  • 16 reviews 8/10 WiFi
  • 330 reviews 6/10 Breakfast
  • 207 reviews 5.4/10 Cleanliness
  • 133 reviews 7.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.