ibis Styles Mexico Zona Rosa Hotel 3 stars

Satisfactory, as usual

Grata, agradable... confortable

Most aspects met or exceeded expectations. The pillows could have been improved. We would have liked washcloths.

For years I have enjoyed staying at accor hotels. This stay was very much below standard.

The hotel and staff were great. Unfortunately there was a large group of collage children staying there who were running around the corridors and slamming doors late into the evening. This ultimately spoiled our stay, the staff did try and quiet them down but the leader / teacher of the children was no where to be seen. We would be happy to stay again and whilst we are very disappointed this does not reflect on the staff in anyway

Te reservation said I was not supposed to pay at the hotel. However they charged my card again. I made 3 reservations under my name and 2 of them were already paid while 1 was not. I just dont understand how this happens. Also, the guy in the lobby was rude (the one in the day shift), he wouldnt accept any feedback. I went there to say the rooms were not clean and he would always argue back to me. He said the rooms were clean and the room (359) didnt get cleaned until next day. The floor was dirty, the towels were ripped. He didnt offer me an upgrade neither explain it was not possible until I asked. He didnt offer me a welcome drink until I asked. I didnt feel welcome at any time at your hotel.

The room and bathroom very clean and tidy but a kettle, tea and coffee would have been a nice addition. Breakfast adequate and plentiful with good service. The hotel was in a great location and the staff were extremely pleasant and helpful. Overall a very pleasant stay.

Staff was great, but the room is poorly designed so when you shower pools of water flow everywhere and the whole room gets wet. Breakfast consisted of bread and fruit. There was nothing hot to have.

Easy check in,colourful rooms with good bed and shower.Good breakfast selection,staff able to help with printing and scanning jobs.Right beside the a Metro.Good restaurants and bars nearby...full of locals so not touristy at all.

i enjoy the room, setting and ambiance of this specific hotel, the location is superb and the pricing adequate. I would work on two aspects so as to improve this experience: the tv programming leaves a lot to be desired, with no cable or language settings available, and the internet speed is quite awful, which makes working quite difficult - since my trip was work oriented I found this minor inconvenience impacting my whole perception of quality

I would say overall the experience was great. There was a little bit of a hiccup at first with the reservation. It was prepaid but Charly , the man, checking me in did not see it at first. When I mentioned this to him at first he insisted that my credit card was only used to hold the reservation. He apologized when he looked further and later saw the pre-payment. However, Charly did go beyond his duties when I had lost my camera. I asked if he could speak to the Uber driver who only spoke Spanish. He attempts with out hesitation. Although I never got through to the driver, I’m grateful he even tried. in general I found the staff to be very nice and pleasant. With the facilities themselves hotel is a great location. My room 366, had no view except not even the courtyard which was a little disappointing. But it was clean and very bright. Which is the most important part. The continental breakfast left a lot to be desired. Very minimal and disappointing compared to other ibis and Accor brand hotels I’ve stayed in. Not sure I got what I paid for in the breakfast department. But if that’s my only issue I’ll take it. I would definitely recommend the hotel, but skip the breakfast. There are just better options for few more Pesos down the road.

Hotel has good locale. but overall, the worst Ibis Hotel I have stayed in around the world.

When I was taking a shower I see how water was coming out to the shower

The hotel is nicely located in Zona Rosa. Rooms are functional but small. If you travel with a lot of luggage the room might become too small. The breakfast is okay. The only annoying thing is that they put different music in the kitchen than in the breakfast area. This makes a pleasant breakfast impossible.

Everything was good except for a terrible itch I experienced when I returned to the room. I mentioned it, then I complained about it. It was just when I went into the room. I touched my head to the headboard and seconds later it felt like my head was on fire. For the last two nights the itching was unbearable and I was not able to sleep. Everything else was acceptable.