Novotel Mexico City World Trade Center 4 stars

Customer review rating (ALL Rating) 4.5/5 372 reviews

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AV Insurgentes Sur 710, Col Del Valle Norte, Delegacion Benito Juarez, 03100 MEXICO CITY, Mexico

Description

Hotel extras

  • Wake up by the World Trade Center, in one of Mexico City's most vibrant and safest areas.

  • DELIA restaurant and bar, celebrates Mexican food, tasting it is a great experience.

  • Eco Certified Hotel in Green Key. We are committed to sustainable actions.

  • Great ease of access to the best tourist attractions in Mexico City.

  • We are Pet Friendly! (Please check conditions with the hotel)

Our accommodation(s)

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Hotel location

Novotel Mexico City World Trade Center

AV Insurgentes Sur 710, Col Del Valle Norte, Delegacion Benito Juarez
03100 MEXICO CITY
Mexico

GPS:19.3933486, -99.1723636

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DELIA BISTRO

DELIA Bistró is authentic Mexican: modern dining with its own identity; traditional flavors becoming unique experiences. Cuisine full of history and creativity, in a dynamic, fresh and contemporary style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  372 reviews

Customer review rating 1.5/5

Hazael M. Couples - Confirmed reviews ALL

The hotel has a major bath towel supply problem. On my first day, the staff scrambled for an hour to get me a couple of towels. They were not able to change the towels daily during my stay. Staff admitted there is an issue with the towels for the entire property.

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the availability and replacement of bath towels during your stay. We understand how important this aspect is to our guests' comfort, and we regret that we were unable to provide the level of service you expected and deserve. Please accept our apologies for the delay in delivering towels upon your arrival and for not being able to replenish them daily as intended. Your comments have been shared with the appropriate teams, as we continuously work to improve our operational processes and ensure a more consistent experience for all our guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future, providing you with a much more satisfactory stay. Novotel WTC Staff.

Customer review rating 4.0/5

Alberto T. O. Business - Confirmed reviews ALL

I had read somewhere about the noise of the doors, and I found out it was true. I thought the neighbors were slamming on purpose, but that I cannot tell for certain. Still, just the doors. I did point to a couple of other small things at the front desk, so maybe they will take care. I send a few items for laundry and they didn't come back until I was about to check out. Probably because it was over the weekend, but I wish I had clear information prior to that. I don't mention any of this as a complain, but rather as a comment to study and maybe take care for in the future.

Thank you very much for taking the time to share such thoughtful and detailed feedback about your stay with us. We truly appreciate your comments regarding the door noise, laundry service timing, room temperature comfort, and waste separation practices. Feedback like yours helps us identify opportunities for improvement and better understand our guests' experiences. We will certainly review these points with the appropriate teams to determine how we can enhance both our communication and overall guest comfort. We are especially grateful for your kind words about our staff. It is wonderful to know that their friendliness, patience, and willingness to help made a positive impression on your stay. We will be delighted to share your compliments with the team, as recognition like this is a great source of motivation for them. Thank you as well for presenting your observations in such a constructive manner. We value guests who help us grow through their insights and suggestions. We hope to have the pleasure of welcoming you back in the future and providing an even better experience. Novotel WTC Staff.

Customer review rating 4.5/5

Raul M. L. Couples - Confirmed reviews ALL

Kind staff, comfortable room, good breakfast, nice location. Only detail with the room is that the door from the shower could not be closed properly.

Thank you very much for sharing your feedback with us. We are pleased to know that you enjoyed our kind staff, comfortable room, good breakfast, and convenient location. We also appreciate you bringing the issue with the shower door to our attention. Your comments are very helpful, as they allow us to review these details and continue improving our facilities for our guests. We hope to have the pleasure of welcoming you again on your next visit. Novotel WTC Staff.

Customer review rating 5.0/5

Marseille A. Solo - Confirmed reviews ALL

Located right next to the bus stop. Staff was friendly and welcoming. Room was comfortable and clean. Had a great time. Food and drinks are good too!

Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed our convenient location, as well as the friendliness and welcoming service from our team. It is also wonderful to hear that you found your room comfortable and clean, and that you had a great time during your stay. We are pleased that you also enjoyed the food and drinks offered at the hotel. We truly appreciate your kind comments and look forward to welcoming you back on your next visit. Novotel WTC Staff.

Customer review rating 4.0/5

Camila M. Business - Confirmed reviews ALL

Very nice room, well located and comfortable.

Thank you very much for taking the time to share your feedback. We are pleased to know that you found the room comfortable, well located, and that our staff contributed positively to your stay. At the same time, we sincerely apologize for the inconveniences you experienced during your visit. The situation you mentioned regarding the missing toilet paper during room cleaning is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention so we can reinforce these details with our housekeeping team. We also regret the inconvenience related to accessing drinking water. Your comments are very valuable to us, as they help us evaluate how we can improve the experience for our guests while continuing our sustainability efforts. We truly appreciate your feedback and hope to have the opportunity to welcome you back in the future to provide you with an even better stay. Novotel WTC Staff.

Other web-users rate our hotel

  • 385 reviews 9.4/10 Location
  • 526 reviews 6.6/10 Room
  • 783 reviews 9.3/10 Service
  • 11 reviews 7.4/10 WiFi
  • 263 reviews 9/10 Food
  • 221 reviews 9.2/10 Breakfast
  • 198 reviews 7/10 Cleanliness
  • 149 reviews 8.1/10 Amenities

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