Novotel Mexico City World Trade Center 4 stars

Customer review rating (ALL Rating) 4.5/5 369 reviews

Novotel Mexico City World Trade Center - Image 1
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Description

Hotel extras

  • Wake up by the World Trade Center, in one of Mexico City's most vibrant and safest areas.

  • DELIA restaurant and bar, celebrates Mexican food, tasting it is a great experience.

  • Eco Certified Hotel in Green Key. We are committed to sustainable actions.

  • Great ease of access to the best tourist attractions in Mexico City.

  • We are Pet Friendly! (Please check conditions with the hotel)

Our accommodation(s)

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Room 1

Hotel location

Novotel Mexico City World Trade Center

AV Insurgentes Sur 710, Col Del Valle Norte, Delegacion Benito Juarez
03100 MEXICO CITY
Mexico

GPS:19.3933486, -99.1723636

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DELIA BISTRO

DELIA Bistró is authentic Mexican: modern dining with its own identity; traditional flavors becoming unique experiences. Cuisine full of history and creativity, in a dynamic, fresh and contemporary style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  369 reviews

Customer review rating 3.5/5

Laura W. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed our location and that our team's service made you feel welcome throughout your stay. Your kind words about our staff are truly appreciated. At the same time, we sincerely apologize for the inconvenience you experienced with the towels. We regret that their condition and the limited quantity provided did not meet your expectations or our own service standards. Please rest assured that we have shared your comments with our Housekeeping team, as maintaining high-quality linens and ensuring our guests have everything they need are priorities for us. We are truly sorry that this aspect of your stay left such a negative impression. We appreciate your honest feedback, as it helps us identify opportunities to improve the experience we provide to all our guests. Novotel WTC Staff.

Customer review rating 4.5/5

Humna N. Couples - Confirmed reviews ALL

Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to know that you had such a lovely experience and that you found your room well-equipped with the amenities needed for a comfortable stay. It is especially rewarding to hear your kind words about our team. Providing friendly and attentive service is at the heart of what we do, and your recognition will be shared with our staff as great encouragement. We are also pleased that our convenient location near public transportation contributed to an enjoyable visit. We truly appreciate your preference and look forward to welcoming you back on your next trip. Novotel WTC Staff.

Customer review rating 1.5/5

Hazael M. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the availability and replacement of bath towels during your stay. We understand how important this aspect is to our guests' comfort, and we regret that we were unable to provide the level of service you expected and deserve. Please accept our apologies for the delay in delivering towels upon your arrival and for not being able to replenish them daily as intended. Your comments have been shared with the appropriate teams, as we continuously work to improve our operational processes and ensure a more consistent experience for all our guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future, providing you with a much more satisfactory stay. Novotel WTC Staff.

Customer review rating 4.0/5

Alberto T. O. Business - Confirmed reviews ALL

Thank you very much for taking the time to share such thoughtful and detailed feedback about your stay with us. We truly appreciate your comments regarding the door noise, laundry service timing, room temperature comfort, and waste separation practices. Feedback like yours helps us identify opportunities for improvement and better understand our guests' experiences. We will certainly review these points with the appropriate teams to determine how we can enhance both our communication and overall guest comfort. We are especially grateful for your kind words about our staff. It is wonderful to know that their friendliness, patience, and willingness to help made a positive impression on your stay. We will be delighted to share your compliments with the team, as recognition like this is a great source of motivation for them. Thank you as well for presenting your observations in such a constructive manner. We value guests who help us grow through their insights and suggestions. We hope to have the pleasure of welcoming you back in the future and providing an even better experience. Novotel WTC Staff.

Customer review rating 4.5/5

Raul M. L. Couples - Confirmed reviews ALL

Thank you very much for sharing your feedback with us. We are pleased to know that you enjoyed our kind staff, comfortable room, good breakfast, and convenient location. We also appreciate you bringing the issue with the shower door to our attention. Your comments are very helpful, as they allow us to review these details and continue improving our facilities for our guests. We hope to have the pleasure of welcoming you again on your next visit. Novotel WTC Staff.

Other web-users rate our hotel

  • 391 reviews 9.4/10 Location
  • 534 reviews 6.5/10 Room
  • 788 reviews 9.2/10 Service
  • 11 reviews 7.4/10 WiFi
  • 262 reviews 9/10 Food
  • 220 reviews 9.2/10 Breakfast
  • 199 reviews 7.1/10 Cleanliness
  • 149 reviews 7.9/10 Amenities

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