Novotel Mexico City World Trade Center 4 stars

Customer review rating (ALL Rating) 4.5/5 373 reviews

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AV Insurgentes Sur 710, Col Del Valle Norte, Delegacion Benito Juarez, 03100 MEXICO CITY, Mexico

Description

Hotel extras

  • Wake up by the World Trade Center, in one of Mexico City's most vibrant and safest areas.

  • DELIA restaurant and bar, celebrates Mexican food, tasting it is a great experience.

  • Eco Certified Hotel in Green Key. We are committed to sustainable actions.

  • Great ease of access to the best tourist attractions in Mexico City.

  • We are Pet Friendly! (Please check conditions with the hotel)

Our accommodation(s)

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Room 1

Hotel location

Novotel Mexico City World Trade Center

AV Insurgentes Sur 710, Col Del Valle Norte, Delegacion Benito Juarez
03100 MEXICO CITY
Mexico

GPS:19.3933486, -99.1723636

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DELIA BISTRO

DELIA Bistró is authentic Mexican: modern dining with its own identity; traditional flavors becoming unique experiences. Cuisine full of history and creativity, in a dynamic, fresh and contemporary style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  373 reviews

Customer review rating 5.0/5

Liliana S. F. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Marcos B. Business - Confirmed reviews ALL

Thank you for taking the time to share your honest feedback. We sincerely regret that your recent experience did not meet your expectations, particularly regarding the recognition of your ALL Gold status. We understand your disappointment and agree that your membership should have been identified and acknowledged proactively by our team, without requiring you to mention it yourself. We also regret the way the early check-in request was initially handled and the information provided regarding the additional charge. This is not the level of personalized attention we aim to provide to our loyal ALL members. We have taken note of your feedback and will reinforce with our Front Office team the importance of reviewing and recognizing our guests' loyalty status, as well as ensuring that the benefits and conditions applicable to each member are properly communicated from the beginning. Regarding the size and design of our rooms and bathrooms, we understand that the dimensions may not meet every guest's expectations, particularly in relation to the rate. We appreciate your comments and would like to invite you, on your next visit, to contact our Reservations team prior to your arrival. They will be happy to provide personalized recommendations and guide you toward the room categories and options that may be better suited to your preferences and space requirements. We are especially sorry that this situation led you to give us your lowest rating to date. We truly value your loyalty as an ALL Gold member and hope you will give us another opportunity to provide the attentive, personalized welcome and experience you should have received from the very beginning. Novotel WTC Staff.

Customer review rating 4.0/5

Elvia P. A. C. Families - Confirmed reviews ALL

Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us. We are delighted to know that from the moment of your arrival, our Front Desk team made you feel welcome through their friendliness, professionalism, and willingness to assist with your questions. It is also wonderful to hear that you enjoyed the location, as well as the design, cleanliness, and comfort of your room. We truly appreciate your positive comments about how our hotel makes the most of its space. We do, however, regret that the toilet design and the noise you experienced affected your comfort. Your observation is very valuable, and we will share it with our Maintenance and Operations teams so that the installation can be reviewed and any necessary adjustments can be made. Most importantly, thank you for your wonderful recognition of our breakfast team. We are very happy to let you know that the colleague you described is Sergio. We will certainly share your kind words with him. His enthusiasm, positive attitude, and genuine warmth toward our guests are qualities we greatly value, and we are sure he will be delighted to know that his service brought such happiness to your mornings. Thank you once again for recognizing the dedication of our team. We hope to have the pleasure of welcoming you back soon and providing you with another memorable experience. Novotel WTC Staff.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Thank you very much for your kind feedback and for letting us know that you plan to come back again. We are delighted to hear that you had an overall positive experience with us. We sincerely apologize that the shower water on the 8th floor was not hot enough during your stay. We understand how important a comfortable shower is, and we will share your comments with our Maintenance team so they can review the water temperature and ensure the proper operation of the system. We also appreciate your feedback regarding the coffee served at the restaurant. We will review the strength and variety of the options available, as we want to make sure our guests can enjoy a coffee that meets their preferences. Thank you once again for helping us identify these opportunities for improvement. We look forward to welcoming you back and providing an even better experience on your next visit. Novotel WTC Staff.

Customer review rating 3.5/5

Sergio A. F. G. Business - Confirmed reviews ALL

Thank you for taking the time to share your feedback with us. We are delighted to know that you found our rooms comfortable and that you had an enjoyable stay. We also appreciate your comments regarding our breakfast buffet. Guest feedback is invaluable, and we will share your observations with our culinary team as we continuously look for ways to enhance the variety and overall dining experience. We hope to have the pleasure of welcoming you back soon and providing you with an even better stay. Novotel WTC Staff.

Other web-users rate our hotel

  • 396 reviews 9.4/10 Location
  • 537 reviews 6.2/10 Room
  • 793 reviews 9.2/10 Service
  • 10 reviews 7.1/10 WiFi
  • 267 reviews 3.7/10 Comfort
  • 264 reviews 9/10 Food
  • 221 reviews 9.1/10 Breakfast
  • 204 reviews 7.1/10 Cleanliness

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