Novotel Mexico City World Trade Center 4 stars

Customer review rating (ALL Rating) 4.5/5 374 reviews

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Novotel Mexico City World Trade Center - Image 1
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AV Insurgentes Sur 710, Col Del Valle Norte, Delegacion Benito Juarez, 03100 MEXICO CITY, Mexico

Description

Hotel extras

  • Wake up by the World Trade Center, in one of Mexico City's most vibrant and safest areas.

  • DELIA restaurant and bar, celebrates Mexican food, tasting it is a great experience.

  • Eco Certified Hotel in Green Key. We are committed to sustainable actions.

  • Great ease of access to the best tourist attractions in Mexico City.

  • We are Pet Friendly! (Please check conditions with the hotel)

Our accommodation(s)

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Room 1

Hotel location

Novotel Mexico City World Trade Center

AV Insurgentes Sur 710, Col Del Valle Norte, Delegacion Benito Juarez
03100 MEXICO CITY
Mexico

GPS:19.3933486, -99.1723636

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Access and transport

Hotel services

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On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DELIA BISTRO

DELIA Bistró is authentic Mexican: modern dining with its own identity; traditional flavors becoming unique experiences. Cuisine full of history and creativity, in a dynamic, fresh and contemporary style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  374 reviews

Customer review rating 5.0/5

Enrique T. Business - Confirmed reviews ALL

Thank you very much for sharing your feedback with us. We are pleased to know that you found our hotel clean and that your overall experience was positive. We sincerely appreciate your trust and loyalty as a Diamond member of ALL – Accor Live Limitless. It is a privilege to welcome our most loyal guests, and we remain committed to providing the quality service and attention to detail that you deserve. Thank you once again for choosing to stay with us. We look forward to welcoming you back soon and continuing to provide you with enjoyable and memorable stays. Equipo Novotel WTC.

Customer review rating 4.0/5

Hector P. S. Solo - Confirmed reviews ALL

Thank you very much for taking the time to share your experience with us. We are delighted to know that you had a comfortable stay and that you enjoyed our service, cleanliness, and the overall condition of our facilities. We truly appreciate your positive comments, and we are also grateful for the opportunity to review the areas where we can improve. We sincerely apologize for the inconvenience you experienced with the air conditioning noise and for the difficulties you encountered while trying to complete your reservation online. We understand how frustrating this can be, and we have shared your feedback with the corresponding teams to help us improve these processes. Regarding the water bottle, we appreciate your suggestion. We are always looking for ways to enhance our guests’ comfort and will take your comment into consideration. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience. Equipo Novotel WTC.

Customer review rating 3.5/5

Alma V. Families - Confirmed reviews ALL

Thank you for taking the time to share your detailed feedback regarding your recent stay. We are pleased to know that you found our location convenient for your travel plans and that our team made you feel welcome. Your kind words about our staff are truly appreciated and will be shared with the team. We also sincerely appreciate your constructive comments. We regret that the room size was not as comfortable as you expected, especially when accommodating larger luggage, and we apologize for the inconvenience caused by the lack of sufficient towels, the noise from the hallway, and the incident with the bed frame. Your observations have been shared with our Housekeeping, Maintenance, and Operations teams, as they provide valuable insight into areas where we can continue improving both comfort and safety for our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable and enjoyable stay. Novotel WTC Staff.

Customer review rating 4.5/5

Laurent H. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback and for your kind comments about your stay. We are delighted to know that you enjoyed our hotel's modern design and found your room comfortable, especially the bed. It is always rewarding to hear that our guests appreciate the atmosphere and comfort we strive to provide. We also appreciate your suggestion regarding the blackout curtains. Your feedback has been shared with our team, as we are always looking for ways to improve our guests' comfort and overall experience. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit and providing you with another enjoyable stay. Novotel WTC Staff.

Customer review rating 3.5/5

Laura W. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed our location and that our team's service made you feel welcome throughout your stay. Your kind words about our staff are truly appreciated. At the same time, we sincerely apologize for the inconvenience you experienced with the towels. We regret that their condition and the limited quantity provided did not meet your expectations or our own service standards. Please rest assured that we have shared your comments with our Housekeeping team, as maintaining high-quality linens and ensuring our guests have everything they need are priorities for us. We are truly sorry that this aspect of your stay left such a negative impression. We appreciate your honest feedback, as it helps us identify opportunities to improve the experience we provide to all our guests. Novotel WTC Staff.

Other web-users rate our hotel

  • 388 reviews 9.5/10 Location
  • 531 reviews 6.2/10 Room
  • 786 reviews 9.3/10 Service
  • 11 reviews 7.4/10 WiFi
  • 267 reviews 8.9/10 Food
  • 263 reviews 3.6/10 Comfort
  • 222 reviews 9.1/10 Breakfast
  • 203 reviews 7/10 Cleanliness

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