Dear Soumay, Thank you so much for sharing your wonderful feedback! We’re delighted to hear that Gustavo and our Concierge team helped make your stay seamless, taking care of your schedule and bookings with such attention to detail. We’ll be sure to share your kind words with Gustavo and the team. We look forward to welcoming you back to Mondrian Mexico City Condesa for another memorable stay! Sincerily, Albania Caamano Director of Operations

Dear Ms. G., Thank you so much for your wonderful feedback! We’re delighted to know you enjoyed our facilities, delicious breakfast, and had a great stay overall. We’ll be very happy to welcome you back to Mondrian Mexico City Condesa for another memorable experience! Sincerily, Albania Caamano Director of Operations

Dear Ms. P., Thank you for sharing your feedback of your stay with us. We are genuinely sorry to hear that your experience left you feeling that Mondrian was not welcoming to you as a Mexican guest. Our intention is for Mondrian to feel like a vibrant, inclusive space for everyone, regardless of where they come from. We also take your comments regarding language and the attitude of our team very seriously. Our guests should always feel acknowledged, welcomed, and comfortable communicating in the language they prefer. We are disappointed that we did not deliver the warm and authentic Mexican hospitality we strive for, and we will be sharing your feedback with our team as an opportunity to reflect and improve. We hope you will give us another opportunity to show you the more welcoming and genuine side of Mondrian Mexico City Condesa. Sincerily, Albania Caamano Director of Operations

Dear Mr. K., Thank you for sharing your feedback of your stay with us. We’re delighted to hear that every member of our team made a positive impression and delivered outstanding service. At the same time, we’re truly sorry that the issues with your room impacted your overall experience. This is certainly not the stay we want our guests to have, and we appreciate you bringing it to our attention. Your comments are important to us as we continue working to ensure every detail of the guest experience lives up to the Mondrian standard. We hope to have the opportunity to welcome you back and provide the seamless stay you deserve. Sincerily, Albania Caamano Director of Operations

Dear Ms. A., Thank you for sharing your feedback with us. We’re delighted that you enjoyed our central location, with so many of Mexico City’s vibrant neighborhoods just moments away, as well as the modern design and cleanliness of our rooms. We also appreciate your honest comments regarding our dining experience. We understand that the size of the buffet and service pace can have a significant impact on the overall experience, particularly during busier periods. Your feedback is valuable, and we’ll be sharing it with our Food & Beverage team as we continue looking for ways to make the experience more seamless and enjoyable. We hope to have the opportunity to welcome you back to Mondrian Mexico City Condesa and make your next stay even better. Sincerily, Albania Caamano Director of Operations

Dear Ms. B., Thank you so much for making Mondrian Mexico City Condesa your home away from home and for choosing to return to us for your third stay! Knowing that we continue to be your top choice every time you visit CDMX truly means the world to us. We’re delighted that you enjoy our spacious, comfortable and modern rooms, and even more grateful for your continued trust and loyalty. It’s always a pleasure to welcome you back, and we look forward to making your next visit just as memorable perhaps even a little more Mondrian. Sincerily, Albania Caamano Director of Operations

Dear Ms. O., Thank you for sharing your feedback with us. We’re pleased to know that, despite the issue with your room lock, our team was able to assist you promptly and make your stay more comfortable by arranging a room change. We’re especially happy to hear your kind words about our colleague with the white glasses and the team member who assisted you in the afternoon. We’ll be sure to share your recognition with them, as genuine hospitality and a passion for taking care of our guests are at the heart of the Mondrian experience. We also appreciate your honest comments regarding your morning interaction. We’re sorry we did not make you feel the same warmth and empathy throughout your experience. Your feedback is valuable and will help us continue coaching our team to ensure every guest feels welcomed, heard, and cared for at every moment of their stay. We hope to have the pleasure of welcoming you back and delivering the consistently warm and thoughtful service you deserve. Sincerily, Albania Caamano Director of Operations

Dear Dani, Thank you so much for your wonderful 5-star review! We’re delighted to know you had such a fantastic stay with us and that your balcony room was the perfect fit for your visit. It’s lovely to hear that our Front Office team made both your arrival and late check-out seamless, and that you enjoyed our breakfast, ambiance, and signature Mondrian vibe. Creating effortless and memorable experiences is exactly what we strive for. We can’t wait to welcome you back to Mondrian Mexico City Condesa for another top-class experience. Sincerily, Albania Caamano Director of Operations

Dear Sozit, Thank you for sharing your feedback of your stay with us. We’re delighted to hear that our team made a great impression during your stay. We also appreciate your comment regarding the bathroom privacy, and we understand how important this can be for a comfortable stay. Your feedback is truly valuable and will be shared with our team as we continue looking for ways to enhance the guest experience. We hope to have the pleasure of welcoming you back to Mondrian Mexico City for another memorable stay. Sincerily, Albania Caamano Director of Operations

Dear Ms. S., Thank you so much for your lovely review! We’re delighted to hear you enjoyed the service and the charm of The Flower Shop. It’s especially wonderful to know that our team made such a positive impression. We’ll be sure to share your kind words with them—it means a lot to know their warmth and genuine hospitality helped make your experience memorable. We look forward to welcoming you back soon for more great moments at The Flower Shop and Mondrian Mexico City Condesa. Sincerily, Albania Caamano Director of Operations

Dear Mr. M., Thank you for choosing Mondrian Mexico City Condesa for your first stay with us! We’re delighted to know that your experience met your expectations. We hope this was the first of many visits and look forward to welcoming you back for an even more memorable stay next time. Sincerily, Albania Caamaño Director of Operations

Dear Mr. T., Thank you for sharing your experience with us! We’re delighted to know you enjoyed our location, a great start to the day with breakfast, and evenings at the bar. It’s also wonderful to hear that you found your room comfortable and spotless. We hope to welcome you back to Mondrian Mexico City soon for another memorable stay. Sincerily, Albania Caamaño Director of Operations

Dear Mr. C., Thank you so much for sharing your experience! We’re thrilled to know your stay was such a memorable one, and especially that Rita, James, and our breakfast team made you and your family feel so well cared for. Creating genuine connections and those little moments that make a stay feel special is what Mondrian is all about. We’ll be very happy to celebrate your kind words with the team. We hope to welcome you and your family back to Mondrian Mexico City very soon! Sincerily, Albania Caamaño Director of Operations

Dear Mr. L., Thank you for taking the time to share such thoughtful and detailed feedback. We’re delighted to know you enjoyed our Condesa location, made-to-order breakfast, and the overall quality of your stay. We also truly appreciate your comments regarding the gym, as well as bringing the shower issue in room 530 to our attention. These details are incredibly valuable and will be shared with our team for review and follow-up. We’re sorry we missed the opportunity to recognize the room upgrade included in your package. While we’re glad this did not significantly impact your experience, it is certainly something we should have delivered. Most importantly, thank you for recommending Mondrian Mexico City and for considering us for a future visit. We look forward to welcoming you back and making your next stay even better. Sincerily, Albania Caamaño Director of Operations

Dear Mr. J., Thank you for choosing Mondrian Mexico City for your first visit to the city! We’re so glad you enjoyed our Condesa neighborhood, our food, and most importantly, the warmth of our team. We also truly appreciate your candid feedback regarding the terrace, courtyard façade, and room layout. Mondrian is all about creating spaces with personality, but we understand that some of these details impacted the experience you were expecting, particularly when comparing us with other Mondrian destinations. Your comments are valuable as we continue looking for ways to elevate our spaces and the overall guest experience. We hope this was only the first of many visits to Mexico City and that we get to welcome you back to Condesa again soon. Sincerily, Albania Caamano Director of Operations

Dear Mr. P., Thank you for sharing your experience and we are delighted to know that you had a wonderful three-night stay at Mondrian Mexico City Condesa. We also appreciate your comments regarding the room upgrade associated with The Hotel Collection. While upgrades are indeed subject to availability, we completely understand your perspective and recognize that clearer communication around the benefit would have made the experience feel more thoughtful. Your feedback is valuable and gives us an opportunity to review how we communicate these benefits with our guests. We hope the rest of your stay left you with wonderful memories of Mexico City, and we look forward to welcoming you back for an even more memorable Mondrian experience. Sincerily, Albania Caamaño Director of Operations

Dear L., Thank you for taking the time to share such detailed feedback. I am truly sorry that your stay did not deliver the experience you had anticipated, particularly as this was such a special trip to celebrate your daughter’s 16th birthday. I sincerely apologize for the lack of clarity and follow-through regarding the benefits associated with your Chase Edit reservation. Regardless of availability for certain benefits, the inclusions should have been clearly communicated and any commitment made by our team should have been fulfilled. I am also very sorry for the situations you encountered during your stay and for the impact they had on your family’s experience. While the restaurant and entertainment area you referenced are independently operated and are not part of Mondrian Mexico City Condesa, we completely understand that these incidents affected your overall stay and appreciate you bringing them to our attention. Most importantly, a birthday celebration should leave your family with wonderful memories of Mexico City, and I regret that this was not the case. Your comments regarding the areas within our responsibility have been shared with our leadership team for appropriate follow-up. I hope we have the opportunity to regain your trust and welcome you back for the experience you originally envisioned. Please feel free to contact me directly should your travels bring you back to Mexico City; I would be pleased to personally assist with your stay. Sincerily, Albania Caamaño Director of Operations

Dear Mr. S., Thank you for choosing Mondrian Mexico City Condesa for your first visit to our incredible city! We are delighted to know that you and your wife had such a memorable stay and especially enjoyed the spaciousness of your room and the culinary experiences within our home. It was a pleasure to be part of your first Mexico City adventure, and we hope it will be the first of many. We look forward to welcoming you both back to Mondrian very soon! Sincerily, Albania Caamaño Director of Operations