Dear Mr. W., Thank you for sharing your experience with us! I am delighted to know that you enjoyed our location, breakfast, and, most importantly, the genuine hospitality of our team. It is especially rewarding to hear that our Housekeeping team made such a positive impression. At the same time, I am sorry that certain aspects of your room affected your comfort. I understand how disappointing it must have been to have a refrigerator that was not functioning properly, along with the nighttime noise that interrupted your rest. A comfortable night's sleep is an essential part of any stay, and we should have done better. Your comments regarding the room layout and maintenance will also be shared with our teams for review. We truly appreciate your recognition of our people, as they are the heart of everything we do at Mondrian. Thank you again for staying with us. We hope to welcome you back and deliver an even more comfortable and memorable experience next time. Sincerily, Albania Caamano Hotel Manager Mondrian Mexico City Condesa

Dear Mr. R., Thank you for sharing your experience with us. I am truly sorry that your first evening was disrupted by the shower leak and the inconvenience of having to change rooms, especially so late at night. I completely understand how frustrating it must have been to repack your belongings, only to move into a room that did not match your preferred layout. This is certainly not the seamless and comfortable experience we want our guests to have at Mondrian. Your feedback is important to us, and we will be reviewing what happened with our team to ensure we handle situations like this with greater care and efficiency. We sincerely appreciate your understanding and hope to have another opportunity to welcome you back and deliver the experience you deserved from the very beginning. Sincerily, Albania Caamano Hotel Manager

Dear Milay, Thank you for sharing your experience with us! We are delighted that you enjoyed our location, the food, and especially the rooftop atmosphere and cocktails. It is wonderful to know that our dining experiences added to your time in Mexico City. We also appreciate your feedback regarding the restaurant pricing, as we continuously look for ways to ensure our offerings deliver great quality and value. We hope to welcome you back soon for more memorable moments, delicious food, and great cocktails at Mondrian! Sincerily, Albania Caamano Hotel Manager

Dear Alexander, Thank you for taking the time to share your experience with us. I am pleased to know that you and your wife enjoyed your stay, particularly the comfort of your room, our amenities, and breakfast. However, I am truly concerned to read about your experience at checkout and the unexpected charge that impacted your American Express credit. Transparency and trust are essential to the experience we strive to provide, and I sincerely regret that this situation left you feeling otherwise. I would appreciate the opportunity to personally review the charges and better understand what happened. Please feel free to contact us directly so we can look into this matter and provide the clarity you deserve. Thank you again for bringing this to our attention. We value your trust and hope to have the opportunity to restore your confidence in Mondrian. Sincerily, Albania Caamano Hotel Manager

Dear Tony Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albania Caamano Hotel Manager

Dear Cotton, Thank you for choosing Mondrian Mexico City Condesa and for sharing your wonderful experience! We're delighted to hear that you enjoyed our location, the vibrant neighborhood surrounding us, and our breakfast experience. Most importantly, it makes us happy to know that our team made you feel welcomed and well taken care of. Our people are truly the heart of Mondrian, and knowing they made a difference in your stay means so much to us. We hope to welcome you back soon for more memorable moments in Mexico City! Sincerily, Albania Caamaño Hotel Manager Mondrian Mexico City Condesa

Dear Scott, Thank you for choosing Mondrian Mexico City Condesa and for sharing your experience with us! It makes us so happy to hear that you enjoyed your stay and, most importantly, that our team made you feel welcomed and well taken care of. Our people are truly what makes Mondrian special, and knowing they made a difference means a lot to us. We look forward to welcoming you back for another memorable stay! Sincerily, Albania Caamaño Hotel Manager

Dear Ornella, Thank you for choosing Mondrian Mexico City Condesa and for taking the time to share such thoughtful feedback about your stay. I'm delighted to hear that our team made you feel welcomed from the moment you arrived and that you enjoyed our breakfast experience, the gym, and the overall atmosphere of the hotel. It's always wonderful to know when our people make a difference. At the same time, I truly appreciate you highlighting the details that fell short of your expectations. From your experience at La Terraza to the comfort of your mattress and the lighting in your room, these are all important elements that contribute to a restful and memorable stay. I've shared your comments with our teams so we can review these opportunities and make the necessary improvements. I couldn't agree more that it's the little details that make the difference, and those details matter to us. Thank you again for your honesty and for allowing us to learn from your experience. I hope we'll have the pleasure of welcoming you and your husband back, and please don't hesitate to reach out to me personally when planning your next visit. Sincerily, Albania Caamano Hotel Manager

Dear William S., Thank you for taking the time to share your feedback. We’re glad to know you enjoyed most aspects of your stay, and I sincerely apologize for the lack of follow-up regarding your rate adjustment request. We understand the importance of clear communication and appreciate you bringing this to our attention. We hope to have the pleasure of welcoming you back to Mondrian Mexico City Condesa. Warm regards, Jany Vega Front Office Manager

Dear Nithin K. T., Thank you for taking the time to share such detailed feedback. I’m sorry we fell short of your expectations, particularly with your dining experience and the difficulties you encountered when using your Amex Hotel Collection benefits. We appreciate your positive comments about our welcome and staff, but we recognize that these did not make up for the other aspects of your stay. Your feedback has been shared with the corresponding teams for review and follow-up. We hope to have the opportunity to regain your trust and provide the experience you should expect from Mondrian. Warm regards, Jany Vega Front Office Manager

Dear Russo M., Thank you for taking the time to share such detailed feedback. I sincerely apologize for the issues you experienced during your stay, particularly regarding the hot water, room temperature, privacy during check-in, and the lack of follow-up at check-out. We appreciate your recognition of our team and housekeeping, but we understand that these positive aspects did not make up for the shortcomings you encountered. Your comments have been shared with the corresponding teams for review and follow-up. We hope to have the opportunity to provide you with a better experience in the future. Warm regards, Jany Vega Front Office Manager

Dear Ms. F., Thank you for sharing your experience with us. I am truly sorry that your stay fell short of what you expected and, more importantly, what we should have delivered. Having reliable hot water, receiving timely assistance, and being able to plan your departure with confidence are basic expectations, and we clearly missed the mark. What concerns me most is not only the technical issue itself, but the lack of communication and follow-through from our team. That is certainly not the Mondrian experience we want our guests to remember. Your feedback is being taken seriously, and we will review these shortcomings with our teams to ensure better accountability, communication, and consistency. I understand your disappointment, especially when choosing Mondrian with expectations of an elevated experience. I would genuinely appreciate the opportunity to connect with you personally and learn how we could regain your trust. Thank you again for bringing this to our attention. I hope we have the opportunity to welcome you back and deliver the experience you should have enjoyed from the very beginning. Sincerily, Albania Caamaño Hotel Manager Mondrian Mexico City Condesa

Dear Zoe D. M., Thank you for taking the time to share your feedback with us. We are pleased to know you enjoyed the design, location, and comfort of your room, as well as the service you received during the booking process. We sincerely apologize for the way the pending charges were handled during your stay, particularly for receiving a call at 9:00 p.m. regarding the laundry bill. We understand how this may have affected your overall experience and will review this with our team to ensure these situations are handled with greater care and consideration. We also appreciate your comments regarding breakfast and will share them with the corresponding team. We hope to have the opportunity to welcome you back and provide a smoother experience. Warm regards, Jany Vega Front Office Manager

Dear Michael, Thank you for sharing your experience with us. We’re delighted to know you enjoyed our team, amenities, and location. We’re sorry the room temperature didn’t keep you as comfortable as it should have throughout the night, and we’ll be sure to share your feedback with our Engineering team for review. We hope to welcome you back to Mondrian Mexico City soon for an even more comfortable stay. Sincerily, Albania Caamano Hotel Manager

Dear Tessa, Thank you so much for sharing your experience of your stay with us at Mondrian Mexico City Condesa! We’re delighted to hear that you enjoyed the warmth of our team, breakfast, gym, and your upgraded suite. Knowing that our team made your stay feel easy and genuinely cared for means a lot to us. We’re very sorry about the unexpected water issue during the heavy rain, especially at such a late hour. While certainly not the experience we wanted for you, we’re glad our team was able to respond quickly, assist, and offer an alternative room. Thank you for your understanding and, most importantly, for trusting us with your stay. We’re so happy to know you would choose Mondrian again, and we can’t wait to welcome you back to Mexico City! Sincerily, Albania Caamano Hotel Manager

Dear Jacob, Thank you for taking the time to share your experience. We’re truly sorry that your stay left you feeling uncomfortable and that our service did not reflect the sense of ease, warmth, and genuine hospitality we aim to create at Mondrian. We are particularly concerned by your comments regarding interactions with members of our team. Every guest should feel welcomed and respected, and we regret that this was not how you felt during your time with us. Your feedback regarding the follow-through on requests, as well as the maintenance and condition of certain areas of the hotel, is equally important and has been shared with our leadership team for review. We appreciate your candid feedback. There are several moments you described where we clearly could have done better, and we will use them as an opportunity to improve both our service and attention to detail. Thank you again for bringing them to our attention. Sincerily, Albania Caamano Hotel Manager

Dear Travis, Thank you for choosing Mondrian Mexico City Condesa to be part of such a special birthday celebration! We’re so happy to hear that your first visit to Mexico City turned into a wonderful weekend and that our team helped make exploring the city a little easier. We’re also delighted that you enjoyed breakfast with us and found your room and bed comfortable after your days discovering the city. Thank you for celebrating with us. We hope this was the first of many visits to Mexico City, and we would love to welcome you and your family back to Mondrian soon! Sincerily, Albania Caamano Hotel Manager

Dear Christine, Thank you so much for sharing your experience! We’re delighted to hear that you enjoyed your stay and felt well taken care of by our Front Desk, Housekeeping, Maintenance, Concierge, and La Terraza teams. We’re especially happy that our team was able to quickly replace your mini fridge and make things right. And yes, being surrounded by the parks, cafés, restaurants, and energy of Condesa is something we love just as much! Thank you for choosing Mondrian Mexico City Condesa. We look forward to welcoming you back for another wonderful stay! Sincerily, Albania Caamano Hotel Manager