Dear Jacob, Thank you for taking the time to share your experience. We’re truly sorry that your stay left you feeling uncomfortable and that our service did not reflect the sense of ease, warmth, and genuine hospitality we aim to create at Mondrian. We are particularly concerned by your comments regarding interactions with members of our team. Every guest should feel welcomed and respected, and we regret that this was not how you felt during your time with us. Your feedback regarding the follow-through on requests, as well as the maintenance and condition of certain areas of the hotel, is equally important and has been shared with our leadership team for review. We appreciate your candid feedback. There are several moments you described where we clearly could have done better, and we will use them as an opportunity to improve both our service and attention to detail. Thank you again for bringing them to our attention. Sincerily, Albania Caamano Hotel Manager

Dear Travis, Thank you for choosing Mondrian Mexico City Condesa to be part of such a special birthday celebration! We’re so happy to hear that your first visit to Mexico City turned into a wonderful weekend and that our team helped make exploring the city a little easier. We’re also delighted that you enjoyed breakfast with us and found your room and bed comfortable after your days discovering the city. Thank you for celebrating with us. We hope this was the first of many visits to Mexico City, and we would love to welcome you and your family back to Mondrian soon! Sincerily, Albania Caamano Hotel Manager

Dear Christine, Thank you so much for sharing your experience! We’re delighted to hear that you enjoyed your stay and felt well taken care of by our Front Desk, Housekeeping, Maintenance, Concierge, and La Terraza teams. We’re especially happy that our team was able to quickly replace your mini fridge and make things right. And yes, being surrounded by the parks, cafés, restaurants, and energy of Condesa is something we love just as much! Thank you for choosing Mondrian Mexico City Condesa. We look forward to welcoming you back for another wonderful stay! Sincerily, Albania Caamano Hotel Manager

Dear Mr. O., Thank you for sharing your feedback and for your loyalty as an American Express Guest. We’re sorry that what began as a question about your American Express benefits ultimately left you feeling dismissed. While certain benefits are designated for specific outlets and the details are provided upon arrival, we recognize that the way we communicate is just as important as the information itself. Your request was an opportunity for us to listen and provide clarity with warmth and understanding, and we regret that our response did not make you feel that way. We appreciate you bringing this to our attention, as it gives us the opportunity to address not only how these benefits are communicated, but also how we respond when a guest simply wants to share feedback. We hope to have the opportunity to welcome you back and provide you with the thoughtful and genuine hospitality that better represents Mondrian Mexico City Condesa. SIncerily, Albania Caamaño Hotel Manager

Dear Sadia, Thank you for choosing Mondrian Mexico City Condesa to celebrate such a special friendship anniversary with us! We’re so happy our team could add a little something to the celebration and that you felt warmly taken care of throughout your stay. We also truly appreciate your feedback regarding the shower and housekeeping service. These details matter, and we’ll be sharing them with our teams as opportunities to improve. Thank you again for celebrating with us, and we hope to welcome you both back for many more special moments at Mondrian Mexico City Condesa! Sincerily, Albania Caamano Hotel Manager

Dear Ms. Susan, Thank you for choosing Mondrian Mexico City Condesa and for sharing your experience! We’re delighted to hear you enjoyed the comfort of your room, our amenities, and especially the breakfast buffet. We also appreciate your feedback regarding the bathroom sink and will certainly keep it in mind. Most of all, we’re happy that the warmth and professionalism of our team made a difference during your stay. Knowing you would choose to stay with us again is the best compliment. We can’t wait to welcome you back! Sincerily, Albania Caamano Hotel Manager

Dear Paulina, Thank you for staying with us and for taking the time to share your experience. While we’re glad you enjoyed our location and the warmth of our team, we’re disappointed that several aspects of your room did not meet expectations. More importantly, after contacting our team multiple times, you should have received a timely response and resolution. We sincerely apologize that this did not happen. The concerns you mentioned regarding the hot water, key access, and power outlets have been shared with our teams for proper follow-up. We understand that it is often the little details that shape the overall experience, and in this case, we missed the mark. We appreciate your candid feedback and hope to have the opportunity to provide you with a much better Mondrian experience in the future. Sincerily, Albania Caamano Hotel Manager

Dear Ms. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albania Caamano Hotel Manager

Dear Mr. D. S., Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and, especially, the warmth of our team. It’s wonderful to know that our restaurants, Flower Shop, and gym helped make your experience both enjoyable and convenient. We truly appreciate you choosing Mondrian Mexico City Condesa and look forward to welcoming you back again soon! Sincerily, Albania Caamano Director of Operations

Dear Mr. F., Thank you for sharing your experience of your stay with us! We’re delighted to hear that Juan Carlos and our restaurant teams made such a positive impression during your stay. We’ll be sure to share your recognition with them. We truly appreciate you choosing Mondrian Mexico City Condesa and look forward to welcoming you back soon! Sincerily, Albania Caamano Director of Operations

Dear I., Thank you for sharing your experience with us. We’re delighted you enjoyed our outdoor spaces, the Flower Shop, our neighborhood, and the warm assistance from our bell team. We also appreciate your feedback regarding the room layout and the connection between Mondrian and Andaz, as comments like yours help us continue improving the guest experience. We hope to have the pleasure of welcoming you back to Mondrian Mexico City Condesa soon. Sincerily, Albania Caamano Director of Operations

Saludos Claudia, ¡Muchas gracias por compartir su experiencia! Nos alegra saber que disfrutó de su estancia, nuestra propuesta gastronómica y la ubicación. Esperamos recibirle nuevamente muy pronto en Mondrian Mexico City Condesa. Sinceramente, Albania Caamano Directora de Operaciones

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Albania Caamano Director of Operations

Dear Mr. E., Thank you for taking the time to share your experience and for highlighting our location, breakfast, and especially the service from our team. It was a pleasure meeting you before your departure and having the opportunity to personally discuss your experience. I sincerely apologize for the inconveniences during your stay, particularly the missed housekeeping service and the lack of clear communication regarding the timing of your American Express credit. We understand how frustrating this must have been, and your feedback has helped us identify where we need to communicate these benefits more clearly. I am glad we had the opportunity to address your concerns before you left and provide compensation as a gesture of our commitment to making things right. Thank you again for choosing Mondrian Mexico City Condesa. We truly hope to have the opportunity to welcome you back and provide you with the seamless experience you should expect from us. Sincerily Albania Caamaño Director of Operations

Dear K., Thank you for sharing your experience with us. We are truly sorry that several aspects of your stay did not meet the standards we strive to provide at Mondrian Mexico City Condesa. Your comments regarding the cleanliness of the room and the handling of your personal belongings are particularly concerning, and we have shared them with our Housekeeping team for immediate review. We also appreciate your feedback regarding breakfast and the bed description, as clear expectations and attention to detail are essential to the guest experience. We are glad to know that you enjoyed the Flower Shop and found our Concierge team helpful, but we recognize that this does not make up for the frustrations you experienced throughout your stay. Thank you for bringing these matters to our attention and giving us the opportunity to improve. We hope to have the chance to welcome you back and provide you with a much better Mondrian experience. Sincerily, Albania Caamaño Director of Operations

Dear Stephan, Thank you for sharing your feedback with us. We’re glad you enjoyed our location and found your room spacious and comfortable. We’re sorry that the rainy weather impacted your breakfast experience at La Terraza. We truly appreciate your comments regarding the outdoor setting and breakfast selection, as they help us identify opportunities to make the experience more comfortable and enjoyable for our guests, regardless of the weather. We hope to have the opportunity to welcome you back to Mondrian Mexico City Condesa for an even better experience. Sincerily, Albania Caamaño Director of Operations

Dear Chase, Thank you for sharing your feedbac of your stay with us. While we are pleased to know our team was welcoming and pleasant, we sincerely apologize for the repeated noise disturbance you experienced, particularly during the early morning hours. We understand how essential a peaceful night’s sleep is and regret that, despite your bringing this to our attention, we were unable to provide a lasting resolution during your stay. Your comments regarding the room location and internal noise have been shared with our team for further review. We truly appreciate your feedback and hope to have the opportunity to provide you with the restful and seamless Mondrian experience you should expect on a future visit. Sincerily, Albania Caamano Director of Operations

Dear Lincoln, Thank you for sharing your feedback of your stay with us. We’re glad to hear you enjoyed the cleanliness of your room and the service from our team. We’re sorry about the unpleasant odor you experienced and appreciate you bringing it to our attention. This is certainly not the fresh and comfortable experience we want for our guests, and we will share your comments with our team for proper follow-up. We hope to welcome you back to Mondrian Mexico City Condesa and provide you with a seamless experience from start to finish. Warmly, Albania Caamaño Director of Operations

Dear Soumay, Thank you so much for sharing your wonderful feedback! We’re delighted to hear that Gustavo and our Concierge team helped make your stay seamless, taking care of your schedule and bookings with such attention to detail. We’ll be sure to share your kind words with Gustavo and the team. We look forward to welcoming you back to Mondrian Mexico City Condesa for another memorable stay! Sincerily, Albania Caamano Director of Operations