ibis Paderborn City 2 stars

Customer review rating (ALL Rating) 4.2/5 403 reviews

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Description

Hotel extras

  • Paderborn Christmas Market from November 22 to December 23, 2024

  • 24h reception

  • 24h bar and snacks

  • Old Town 50m

  • Paderhalle 300m

Our accommodation(s)

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Hotel location

ibis Paderborn City

Paderwall 1-5
33102 PADERBORN
Germany

GPS:51.721218, 8.749144

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Non contractual photo

At our bar you can even turn the night to day - if that's what you fancy: We are open for you 24 hours a day. With us, you can get a chilled beer, drinks, snacks, and live sports events on Sky whenever you want.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  403 reviews

TripAdvisor Rating  3.5/5  376 reviews

Enjoyable apart from ….

Customer review rating 4.0/5

Ian A. Couples - Confirmed reviews ALL

Overall as usual we enjoyed our stay until I tried to get a coffee for my wife and myself only to be spoken down to by Ms Ludwig who told me because I wasn’t having breakfast the coffee wasn’t self serve. I then requested a Latte ( milk ) which wasn’t made properly so I had to finish it off properly myself. I would like to suggest that anyone just wanting to purchase a hot drink be asked if they are ok making it themselves or if they would like a staff member to make it for them .( My wife drinks decaffeinated coffee and it has to be made a certain way which the machine doesn’t cater for. If this option is made available maybe other visitors won’t have to be spoken to as though they were a child

Dear Ian, thank you for your feedback and for sharing your experience during your stay with us. We are delighted that you enjoyed your overall visit, but we deeply regret the inconvenience you faced while trying to purchase a coffee. Please accept our sincere apologies for this incident. Our aim is always to provide smooth and pleasant service to all our guests. Your suggestion to allow guests the option to prepare their coffee themselves or request assistance from our staff is very much appreciated, and we will review this internally to improve our processes. We are sorry to hear that your latte was not prepared to your satisfaction and that the communication with our staff did not meet your expectations. This will be addressed with the team to ensure a friendlier and more flexible service in the future. Thank you for bringing these matters to our attention – your feedback helps us to enhance our services. We hope to welcome you back on a future visit and provide you with a fully positive experience. Many greetings from Paderborn Margarethe Urban, General Manager

There is a man from South America who is very, very, very rude and insulted us

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

There is a man from South America who is very, very, very rude and insulted us And he wanted to attack us

Thank you for your feedback. We are sorry to hear that your stay was not to your satisfaction. However, we would like to rectify the incident in the lobby. Our employee has politely informed you that the consumption of own brought food and drinks in public areas of the hotel is not permitted. This rule applies to all guests to ensure a pleasant and consistent experience at the hotel. During the conversation, misunderstandings arose and we regret that the situation became louder. However, we assure you that our team always acts professionally and respectfully and no one was threatened in any way. Our aim is to provide all guests with a pleasant and comfortable stay. We regret that this was not achieved in your case. best regards, ibis Paderborn

Ideal location just off the town centre

Customer review rating 5.0/5

Ian A. Couples - Confirmed reviews ALL

We have stayed here on many occasions.. a short walk into town. The staff are always pleasant and very friendly and welcoming.

Dear Ian, thank you very much for your visit and your great review again. See you again soon! Best regards from Paderborn Margarethe Urban and the whole team

Was fine

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

No water on the room.

Dear Edgard, thank you very much for your visit and yourreview . See you again soon! Best regards from Paderborn Margarethe Urban and the whole team

Enjoyable stay

Customer review rating 4.5/5

Ian A. Couples - Confirmed reviews ALL

Very happy with the IBIS brand.. accommodation very good. Asked for extra items for the room which were available and appreciated. Majority of staff extremely helpful and cheerful. Would definitely recommend and will be staying again. The only issue on arrival was locating the access to the parking(beyond IBIS control) but informing customers prior to arrival where the access is would be helpful.

Dear Ian, we very much appreciate your comments regarding your stay at the ibis Paderborn City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Many greetings from Paderborn Margarethe Urban

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Other web-users rate our hotel

  • 415 reviews 8.6/10 Location
  • 512 reviews 4.3/10 Room
  • 359 reviews 9.5/10 Service
  • 9 reviews 4.6/10 WiFi
  • 350 reviews 2.3/10 Comfort
  • 283 reviews 9.2/10 Breakfast
  • 174 reviews 7/10 Cleanliness
  • 111 reviews 5.5/10 Value

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