Cool on picture, not so clean or couple friendly

The hostel, its location, the price were good. Unfortunately there was a problem with our private room. In the middle of the night, strangers entered our room with their card, not once, but three times. They said they got cards and information that they had room 601, which is ours. It was very unpleasant and stressful. In the morning we informed your staff about this incident, but we didn't get any reply what happened and we didn't even hear the word I'm sorry.

Nice atmosphere, easy going, great lounge area, both indoors and rooftop. Eventually noisy at night if big groups lodged but overall good experience. Coke instead of Pepsi in the bar would make it even better ;)

I was woken up a lot during the night because the door mde a lot of noise opening and closing. Seems like an easy fix to make a soft close function that would help a lot when drunk people come home during the night.

Comments Re. Room 632, 10 person dorm Vienna I know it’s a new hostel and all, and you’ve had ‘exceptional’ reviews. Which is the reason I booked it. It’s clean it’s new it’s attached to ikea which is great for the restaurant if only the Vienna one was open on a Sunday too like ikea in the uk, it’s a uk past time to go to Ikea on a Sunday you know. Anyway the sheets are clean and the location is amazing with a 15 min u-bahn to Wein central and rooftop bar with great views. The staff at the reception desk were very helpful with what’s available and how it all works etc and when I told Igor about the dorm door slamming he said he’d look into it asap. I just can’t help thinking the design for these units is a little, sorry to say, poorly designed. Curtains on lower beds would be a load better idea so you could have them part drawn to block out your head area and get in n out of bed a lot easier! Currently, the blind means you have to full wind it up to get out!!??? ie when nipping to the toilet in the middle of the night I’ll have to wind the blind and make that ‘blind winding noise to get out of my bed… if I got out of bed half asleep not relaising where I am I’ll just crash into a blind with a metal rod across the bottom. Not really something I want to experience and I’m sure no one else wants to hear. And just imagine drunk people getting tangled up in them. Also having a chain ‘loop’ next to your head in the night especially when some people might be intoxicated isn’t the best idea!?!? Some sort of privacy division from the sink area and the dorm is needed... the sinks being open like that means everyone hear everyone brushing their teeth washing their faces at all hours. I’m not sure why you didn’t just add these in the bathrooms. I understand maybe some people will hog the bathroom. Hooks in the shower room currently nowhere to hang clothes up when you get undressed in there or hang towel. Just one shower mat/towel in the shower (2 x showers in the dorm) I only stayed two nights but the hair collected in the I had to turn over the mat over to use it the second day I wasn't sure if the shower room had been cleaned or not. Fire doors slam and make the most horrendous slamming even when you try to control its closure. Someone came as I wrote this, and now I can hear them at the sink brushing their teeth etc as it’s basically in the room. No door to give any privacy. Also no where to even place a wash bag when you use the sink. The communal toilets in the communal area on the 6th floor have no self closers so the main door stays open and you can see men standing at urinals - gross! I ended up having to use the women's toilets in the communal area to get ready as the lighting at the sink in the dorm was terrible and as I had said there was nowhere to put my toiletries plus I would've disturbed all the other people still sleeping in the dorm getting ready there. A thin blanket would be nice to have as well as the duvet issued as this is quite thick and warm and a bit too much with the room being quite warm anyway. If I'd had a think blanket I could've chosen which to use or add the thin one on top if the weather is colder. I do hope you take these comments on board because it's just a few tweaks that would make the hostel so much more comfortable to stay in and I would happily stay again if these things had been thought about and knew staying at a Jo & Joe would be more comfortable. All in all I have had a nice welcoming start to my stay at the J&J hostel Vienna and I do feel safe here which is very important! Thank you for reading.