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Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating 4.3/5 4,684 reviews
Hotel Mercure Wien Westbahnhof
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Hotel extras

  • Located a 5-minute walk from the city hall

  • Airport bus (Vienna Airport Line) and FlixBus stop in close proximity

  • Mariahilferstrasse, the city's longest shopping street, is right around the corner

  • 10 minutes from the Raimund Theater

  • Sauna for relaxing

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Pets allowedPaying
  • 100% non-smoking hotel
  • VIENNA AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Sauna
  • Bicycles rental (Nearby)
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150
vienna
austria

Tel: +431981110

Fax: (+43)1/98111930

Contact email

Check-in from 15h00

Check out up to 12h00

  • FROM WIEN MEIDLING :   U6 WESTBAHNHOF

  • U3, U6 :   U3, U6 WESTBAHNHOF

  • By plane

    VIENNA AIRPORT At 19km / 11.81 miles - Shuttle paying

  • By train

    WESTBAHNHOF At 0.1km / 0.06 miles

GPS :48.198155, 16.337507

Our accommodations

Choose between Standard Rooms with single or twin beds, Superior Rooms with air conditioning or luxuriously furnished Privilege Rooms.

Standard room with one single bed

  • Max. number of persons: 1
  • Area: From 18m²
  • Satellite/cable colour TV
  • Direct dial telephone

Standard 1 Double Bed

  • Max. number of persons: 2
  • Area: From 20m²
  • Satellite/cable colour TV
  • Direct dial telephone

Superior 1 Double Bed

  • Max. number of persons: 2
  • Area: From 20m²
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with a double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Suite/Family Room with double bed and sofa

  • Max. number of persons: 3
  • Area: From 26m²
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

MyRoom by Mark: Railway/Double Room

  • Max. number of persons: 2
  • Area: From 22m²
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Alban and Oliver: A Time to Make Friends/Double Room

  • Max. number of persons: 2
  • Area: From 22m²
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Mariella and Julia: Zebra/Twin Room

  • Max. number of persons: 2
  • Area: From 22m²
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Shekibe and Nesrin: Nature/Twin Room

  • Max. number of persons: 2
  • Area: From 22m²
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Kira and Tobias: Music/Double Room

  • Max. number of persons: 2
  • Area: From 22m²
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

MFIFTEEN

Type of cuisine: Bistro

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M FIFTEEN

Photo non contractuelle / Strictly non binding

The M fifteen bar is an ideal after-work meeting point where you can round off a successful day by sampling one of our "Grands Vins Mercure" or a refreshing cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 260 m²

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 153 people

Find out more

Our guest reviews for
Hotel Mercure Wien Westbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,684 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,308 reviews

Pleasant stay

Customer review rating 4.3/5

Jos Business - 16/02/2020 Confirmed reviews ALL

Very pleasant stay, friendly staff.

Dear Jacobus, It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Markus Baumgartner Ass. Front Office Manager
Customer review rating 4.3/5

U. H. Solo - 16/02/2020 Confirmed reviews ALL

Alles war bestens

Sehr geehrte Frau H., Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Mercure Wien Westbahnhof zu bewerten. Über die maximale Punktezahl in fast allen Kategorien freuen wir uns sehr. Gerade auch die exzellenten Noten für unseren check in und check out werden wir selbstverständlich gerne an die betreffenden Mitarbeiterinnen und Mitarbeiter weiterleiten. Vielen Dank auch für Ihre Anmerkungen, welche wir selbstverständlich nutzen werden, um unseren Service weiter zu verbessern. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Judith Brix Rooms Division Manager

Functional Hotel with good location and pleasant staff

Customer review rating 4.3/5

Matthew R. Solo - 12/02/2020 Confirmed reviews ALL

My stay at the Mercure Wien Westbahnof was a perfectly fine stay. Staff were friendly at check in and breakfast was quite good and efficient. Rooms have everything you need but could use a bit of updating but it doesnt detract from the experience. Bar is a comfortable place to get a drink and relax after a long day.

Dear Matthew, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. We're pleased that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Markus Baumgartner Ass. Front Office Manager

OK, Hotel needs a revamp

Customer review rating 4.3/5

Dean A. Business - 03/02/2020 Confirmed reviews ALL

The rooms need a revamp, bathroom are old, Breakfast needs to be revamped. The beds are VERY low to get in and out.

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Markus Baumgartner Ass. Front Office Manager

The number of stars and experience dont match

Customer review rating 4.3/5

Jay Business - 03/02/2020 Confirmed reviews ALL

Horrible

Dear Jayakar M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry that you didn't come to the front desk to ask for a room change to the inner couryard wich would be a quiet room. We're alwas trying to do our best to improve our service and satisfy our guests. Sincerely, Markus Baumgartner Ass. Front Office Manager

The hotel needs a refresh. Worn out, drab, dreary.

Customer review rating 4.3/5

Andyl Business - 31/01/2020 Confirmed reviews ALL

Clean room and bathroom, comfortable bed. Decor drab and in need of a refresh. Holes in wall. Good soundproofing between inside and outside(main road). Breakfast was good with a wide range of delicious options available. I could not believe that I was in a room that still had the chipboard wallpaper!

Dear Andy, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also your comments regarding a refresh of our rooms. I will forward it to our responsible departements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Best hotel staff in Vienna

Customer review rating 4.3/5

Sorin G. Solo - 29/01/2020 Confirmed reviews ALL

Extremely relaxed, warm and welcoming atmosphere at the reception desk and at the bar of the hotel.

Sehr geehrter Herr G., wir danken Ihnen vielmals für Ihre sehr positive Bewertung zu Ihrem Aufenthalt im Hotel Mercure Wien Westbahnhof. Vielen Dank für für die volle Punktezahl. Es freut uns außerordentlich, dass wir mit unserern freundlichen Mitarbeitern zu einem angenehmen Aufenthalt beigetragen haben. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Markus Baumgartner Ass. Front Office Manager

Alles bestens.

Customer review rating 4.3/5

Ernst Couples - 15/01/2020 Confirmed reviews ALL

Good location. Easy to reach with car and perfect access to public transportation. Friendly staff. Good breakfast, nice bar.

Sehr geehrter Herr D., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hotel Mercure Wien Westbahnhof. Über die maximale Punktezahl in fast allen Kategorien freuen wir uns sehr. Gerade auch die exzellenten Noten und das Lob für unseren Service werden wir selbstverständlich gerne an die betreffenden Mitarbeiterinnen und Mitarbeiter weiterleiten. Denn: Ihre Zufriedenheit ist für all jene, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, eine tolle Bestätigung und klasse Motivation zugleich. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Judith Brix Rooms Division Manager

Family trip

Customer review rating 4.3/5

Marcelo Families - 10/01/2020 Confirmed reviews ALL

It was not a good experience. Despite the friendly staff, the room was old and the bathroom have bad smell. And my daughter had eaten a watermelon in the breakfast, felt really bad, we said to the receptionist and they did nothing to help or support us.

Dear Marcelo, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We prepare our fruit fresh everyday. I spoke already to our restaurant manager to inform him about the issue. I hope your daughter is already feeling better. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Judith Brix Rooms Division Manager

well situated, pricey breakfast, slow elevators.

Customer review rating 4.3/5

John A. Couples - 08/01/2020 Confirmed reviews ALL

Delightful staff and very helpful with all questions answered quickly.

Dear John, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

It was very average. I would have expected more from a 4 star property

Customer review rating 4.3/5

Parth D. Friends - 07/01/2020 Confirmed reviews ALL

The property being 4 star did not have: -Mini Bar -Lockers in the rooms -Variety for breakfast -Live kitchen counter

Dear Parth, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Judith Brix Rooms Division Manager

Cosy place in great neighbourhood

Customer review rating 4.3/5

Iryna O. Families - 06/01/2020 Confirmed reviews ALL

I liked welcoming and helpful personnel, service at breakfast and breakfast itself, comfortable, but small room. Bedding was comfortable, windows faced a quiet street. Having an electric kettle in the room we could have tea or coffee (even decaf) any time we wanted. As I am from those travellers who like exploring new places, this is a great departure point to travel around Vienna: the old city is a few tram stops away, Westbahnhof is also a big metro hub. From here you can get even to the outskirts of the city.

Dear Iryna, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Comfortable

Customer review rating 4.3/5

Girish R. Couples - 04/01/2020 Confirmed reviews ALL

Location of the Hotel is advantage. close the west bahnhof. Room is cosy, neat and comfortable Staff is quite helpful

Dear Girish, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Long weekend before Christmas

Customer review rating 4.3/5

Andreea Couples - 03/01/2020 Confirmed reviews ALL

overall positive

Dear Andreea, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry we did not meet your expectaitons regarding our accomondation to the fullest. I will adress your rating to our responsible departements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

In need of refurbishment

Customer review rating 4.3/5

Andrew S. Solo - 01/01/2020 Confirmed reviews ALL

I have stayed at this hotel many times, and will stay again. It is very close to Wien Westbahnhof and U3 / U6 The room was small and did not have enough plug sockets. The bath was welcome after a cold day The staff were friendly The breakfast was good

Dear Andrew, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. We are always glad to receive feedback from our frequent guests. We are happy to read that you like our central location as well as our breakfast buffet. Indeed we also would appreciate to get a refurbishment. Unfortunetly at the moment it is no renovation planned. Thank you again for sharing your experience, and we are looking forward to welcome you again. Sincerely, Judith Brix Rooms Division Manager

Very good location

Customer review rating 4.3/5

Kt Couples - 30/12/2019 Confirmed reviews ALL

Next to west bahnhohf station which is the central station for exchange. Clean & comfortable. Breakfast is good. Receptionist give a warm welcome and good service.

Dear Tangkiatepipat, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. All the best for 2020. Sincerely, Judith Brix Rooms Division Manager

Great experience

TripAdvisor rating 3.5/5

monicavasile Family - 27/12/2019 TripAdvisor review

The room was not big enough but clean and comfortable with all the necessary items. The staff was very nice and kind. Breakfast was very good and diverse. The hotel is very well placed, next to the railway station and means of transport.

Dear guest, thank you for your feedback. We are happy to read you had a pleasent stay with us and enjoyed our breakfast buffet as well as our central location. Your positive words for our team members are highly appreciated. We hope to see you again soon. Best regards, Judith Brix Rooms Division Manager

Okay

Customer review rating 4.3/5

Anonymous Couples - 26/12/2019 Confirmed reviews ALL

Malfunctioning tv,

Dear Oretha, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. I am sorry we did not meet your expectations to the fullest. Please be assured that I will adress your critical points directly to our responsible departemenst. Nevertheless I am glad to see the high ratings for our team members as well as for our breakfast buffet. Thank you very much. We hope to welcome you back to leave you completely satisfied. All the best for 2020. Sincerely, Judith Brix Rooms Division Manager

Will definitely come back again :)

Customer review rating 4.3/5

Jenna Solo - 29/11/2019 Confirmed reviews ALL

Friendly staff, clean rooms and a great location close to the center! Will come back! Can absolutely recommend this hotel! :) THANK YOU

Dear Franziska, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Late vacation

TripAdvisor rating 3.5/5

Michal S Solo travel - 18/11/2019 TripAdvisor review

The stay at the hotel was without issues. My room had windows into the central yard, the vista was quite industrial with the emergency stairs, interresting. It was quiet. I think the building was not originally projected to be a hotel. The lobby, bar and breakfast-room are spatious, and well lit. I liked the breakfast, it would be possible to stay longer and not fall into stereotype. As I got a voucher for a welcome drink, one evening I visited the bar and tried a red wine from the Burgenland area, and it made me smile. Location is easily reachable, Westbahnhof is a nucleus of the public transport system. I wish I would not take my vacation in November, as two of my points of interrest were closed for maintenance/reconstruction.

Dear Michal, thank you for your detailed feedback. I will share your positive words for our breakfast buffet as well as our bar with my colleagues. Even if two of points of interrest were closed for maintenance, we hope you had a great time in Vienna. Best regards, Judith Brix Rooms Division Manager
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