Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.3/5 1,497 reviews

Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
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Description

ALLSAFE approved hotel

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

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Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,497 reviews

TripAdvisor Rating  3.5/5  1,413 reviews

Would not recommend.

TripAdvisor rating 2.0/5

718ldh TripAdvisor review

I personally wouldn’t recommend this hotel, although it’s not in a bad location, that’s about all it has going for it. We arrived half an hour before the check in time, and was told our room was ready but would have to pay €30 to get the key, so for the sake of 30 minutes, we just waited. The hotel itself is very dated, the rooms are dark and gloomy. The bed is quite possible one of the most uncomfortable I have ever used, and you initially only get 1 pillow which was very thin, I did get a couple more from reception, which were better quality. The shower in the bathroom, if you’re any taller than 5ft 8-9, you are not getting underneath it. The breakfast is charged at €24 a person, which is outrageous, use the good location to go and find yourself a much better, and better value breakfast elsewhere! There is a reason the restaurant is ALWAYS empty. Would I recommend this hotel, absolutely not, the location is good, but that can be said about anywhere in Vienna, it’s not a huge place and the public transport systems are very good and you can get practically anywhere in minutes.

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Dear Madam / Sir, this feedback is Private intended to whom it may concern: I was refused a late check-out despite being a staff member with Accor Vienna and holding a silver membership. Initially, I was informed of a 30 euro charge for late check-out, but upon mentioning my silver membership, I was told it only applied to gold members. Despite explaining that I am a staff at Accor hotel Vienna, I was still told to pay. Later, she said we need the room and only offered me to stay till 13:00 free of charge. I am aware that silver members are entitled to free late check-out, but as an employee, I found the treatment unjust. After contacting Mercure's reservation department, they confirmed silver members get late check-out for free and spoke to the receptionist. After the reservation employee spoke with the receptionist, she reversed her decision and insisted that I still had to pay. Despite this, I was still asked to pay 30 euros, which was perplexing, especially since calls are recorded. Later, the receptionist called to offer late check-out as a favor, which was unprofessional and frustrating, especially without an apology for the initial mistake. I have checked out at 13:00 and left disappointed. Despite this experience, I have generally had positive experiences staying at Accor hotels around the world. both employees were treating me as a client but not as a staff in the same company. all the best, K.

Dear Mr. K., We sincerely apologize for the problems that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in/check-out procedures. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Really clean friendly central hotel with brilliant staff

TripAdvisor rating 5.0/5

Relax16491231001 TripAdvisor review

The hotel is brilliantly situated in Westbahnhof at the top of Mariahilfstrasse and its shops within a 15 minute walk of the Museum quarter Stephansplatz etc and plenty of transport links to all the sights. The room was lovely and clean with tea/coffee and Christian on reception was really helpful as were all the staff. I would certainly recommend Hotel Mercure Wien Westbahnhof as a base for exploring Vienna and we will stay here again. Thank You to the Staff and Management!

Mostly ok, if a bit odd at times

TripAdvisor rating 3.0/5

b037 TripAdvisor review

This was not a totally great stay. Well, there were good points. The receptionist when I arrived was excellent and was very positive. The location is good being near Vienna's Westbahnhof with its transport links and shops. However, I was not given much evidence of loyalty status, and the noise in the room I first got was bad with some loud cackling next door late in the evening. I had to move. The reception was not always occupied, with an odd episode of some guests asking me if I were the receptionist when I went down to complain about the noise. The rooms are fine if quite classic.

Dear b037, Thank you for your visit, your positive feedback, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Good Stay

Customer review rating 4.0/5

Alexander Couples - Confirmed reviews ALL

The hotel is commendable and well-maintained. Our experience in the corner room on level 6 during our 5-night stay was exceptional. Particularly noteworthy was the older housekeeping lady of Filipino background, who displayed outstanding qualities of respect, helpfulness, and accommodation. On the flip side, the reception staff appeared less informed about the Accor Hotels member scheme, specifically the AXA Insurance Benefits for Platinum members. Despite this, the overall impression is positive, making it a recommendable place to stay in Vienna.

Dear Mr. K., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your great remarks on the employee at house-keeping. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

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Other web-users rate our hotel

  • 1,354 reviews 9.4/10 Location
  • 1,501 reviews 5.2/10 Room
  • 1,194 reviews 8.3/10 Service
  • 28 reviews 7.4/10 WiFi
  • 710 reviews 4/10 Comfort
  • 695 reviews 8/10 Breakfast
  • 562 reviews 7.5/10 Cleanliness
  • 420 reviews 4/10 Vibe

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