Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.2/5 1,198 reviews

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Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
Hotel Mercure Wien Westbahnhof - Image 3
Hotel Mercure Wien Westbahnhof - Image 4
Felberstrasse 4, 1150 VIENNA, Austria

Description

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

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Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Telephone
Fax +43 1 98111930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,198 reviews

TripAdvisor Rating  3.5/5  1,453 reviews

Great staff

Customer review rating 5.0/5

Azusa Solo - Confirmed reviews ALL

The staff Wazhma (if the name is wrong I am sorry. The female staff on 30th Nov morning) is so kind that she kindly printed out my e-ticket. I needed to bring the museum ticket in a paper style. Without her help to have printed it out, I would have missed the opportunity to visit the museums in Vienna. I really appreciate it.

Dear Ms. N., Thank you for staying with us at Mercure Hotel Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in nearly all categories, and the positive remarks on the colleague. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Great Location and Staff

Customer review rating 4.5/5

Grace Friends - Confirmed reviews ALL

The location was great and the staff were very friendly and helpful. We stayed for 3 nights and the price was very reasonable and it was the perfect location for getting into the city centre because of its proximity to the Underground

Dear Ms. B., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your great remarks on the staff. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Not the best

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The only positive thing is when I asked for an upgrade as the single room was awful, the agent at the desk was very quick to help, but of course I had to pay extra.

Dear Ms. C., We are very sorry that we failed to meet your expectations. Please accept our apologies for any inconveniences caused. But we would like to inform you that you have booked a budget room. The low overnight rate is the star attraction of these rooms, which do not include the usual Mercure standard features such as a safe, minibar, kettle, or full air conditioning (only central air conditioning that cannot be regulated). We hope that you will give us the opportunity to better serve you in the future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Good team!

Customer review rating 5.0/5

Pedro Families - Confirmed reviews ALL

I had a wonderful experience. The entire front desk team was super friendly from the moment I entered the hotel. Thank you for being so kind. Housekeeping also did a great job on the room. I can't wait to return to the hotel again. Thank you!

Dear Mr. S., Thank you for taking the time to review your stay at Mercure Hotel Wien Westbahnhof. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Excellent hotel, genuine Mercure experience, great location & connectivity, good rates, value for money, friendly staff

TripAdvisor rating 5.0/5

A_Traveller122 TripAdvisor review

As a frequent traveller to the lovely Austrian capital of Vienna I have stayed many times at the Mercure Vienna Westbahnhof Hotel and have had a good experience each time and this hotel has sort of become my go-to hotel whenever I'm in town. I notice here on Tripadvisor that there are mixed reviews of this hotel, but I have had nothing but good stays at this hotel. The Mercure Vienna Westbahnhof Hotel is located right across the street, approximately 200-300 metres from the entrance to the Westbahnhof (West Train Station) in the Western part of Vienna. The Westbahnhof is in it self very well connected with train services and buses as well as multiple subway lines, trams and buses, including an inexpensive 24/7 very convenient airport bus to Vienna Schwechat International Airport (VIE). Also the Westbahnhof has a multiple storey whole mall inside of it with many restaurants, clothing stores, multiple supermarkets such as "BILLA", multiple convenience stores, a bank office as well as a post office, and is connected with escalators, elevators and tunnel connection to the subway station, which is very convenient, and this is only a few hundred meters from the hotel. There is also many other nearby with a "LIDL" supermarket 200 metres from the hotel entrance, also several other restaurants close to or on the same street as the hotel ranging from for example a Chinese restaurant and in the building next to the hotel the legendary authentic Austrian restaurant "Pulkautaler". I have arrived early In the morning several hours before the actual check in time and been given complimentary early check in. The reception staff has always been very friendly and professional and have smiled and have always been fast and efficient, approachable and noticeably genuinely enjoying their jobs whose positive vibe and energy rubs off on you. The hotel is huge and consists of originally two buildings on the corner of the block which has been intertwined and connected with each other, so there is a large number of rooms in this hotel, which also is quite tall too with 8 floors high. Rooms in this hotel have all been spacious and with fresh wall-to-wall carpet, new and fresh wooden panels and wooden interiors - all the wood is the same colour on the tables, chairs, nightstands, wardrobe, shelfs - a huge comfortable double bed, comfortable sofa chair, large decorative wood table /working desk with adjacent cushioned comfortable working stool. On the desk two fancy silver trays with kettle, glasses, cups and complimentary coffee and tea. Tasteful, modern and stylish interior and decoration with green and white coloured walls, huge fancy gold mirror on the wall and and another huge two meter mirror built in the shelf/cupboard/garderobe-combination - which is also containing a mini-bar/refrigerator that also has an adjustable shelf with a free standing flat screen "Phillips" brand TV on it that can be turned it different directions depending on if you're watching TV from the bed or if you're sitting in the chair or by the desk, very nicely and convenient configuration. There's also a section with coat hangers and space for stoving away your luggage as well as multiple shelfs and drawers and also a full size safe that fit your laptop safely. By each side of the bed is two big free standing wood nightstands with one spacious drawer, huge golden lamps and a telephone at one of them. There are two huge windows with three different curtains - a white semi-transparent light thin curtain, second a lovely green - precisely the same green colour as parts of the wall - then the exclusive fancy good looking braided red black out curtains. The two huge windows opened all the way out and offered a great and far view to the street and the surroundings. The bathroom is spacious and has a shower/tub combination that was fitting even for me who is well above 6+ foot / 190+ cm long. There is a spacious bathroom sink with yet another huge mirror in the same wood material as all the other wood interior with a long and spacious shelf. There is a big radiator on the wall as well as an electronic tempered towel rack also on the wall. The bathroom was impeccable cleansed, just as the whole hotel room also was. In conclusion I really enjoy the Mercure Vienna Westbahnhof Hotel and have had the pleasure of enjoying multiple great stays here and I would (and will the next time I'm in town) stay here again and could definitely recommend this hotel. It is offers a genuine Mercure experience and is up to the high Mercure standards and offers great value for money.

Dear A Traveller, It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We would like to thank you for the very detailed feedback, the stellar review, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, The team of the Mercure Hotel Wien Westbahnhof

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.