Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.2/5 1,203 reviews

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Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
Hotel Mercure Wien Westbahnhof - Image 3
Hotel Mercure Wien Westbahnhof - Image 4
Felberstrasse 4, 1150 VIENNA, Austria

Description

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

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Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Telephone
Fax +43 1 98111930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,203 reviews

TripAdvisor Rating  3.7/5  1,463 reviews

Overall good experience

TripAdvisor rating 4.0/5

Global55143186443 TripAdvisor review

My overall experience in this hotel was good it was very clean and close by to transport so it was very easy to get round. Most the staff were friendly except for one guy Sunday late afternoon who singled me out just because I had a McDonald's bag. He started quizzing me like I didn't belong in that hotel trying to catch me out or something I thought made me confirm my room number and show him my room key. So that's the only thing stopping me from giving it 5 stars has never happened anywhere else I've stayed.

Amazing stay!

TripAdvisor rating 5.0/5

Climber47033558744 Solo travel - TripAdvisor review

The staff was really nice, we could communicate with them easily and fluently. The rooms are also really good, and the location of the hotel too. We didn’t have the opportunity to try the restaurant. From my experience, I would 100% recommend

very small, outdated room

Customer review rating 2.0/5

Adele Solo - Confirmed reviews ALL

the room was small, but the bathroom was even smaller, so tiny that i have bruises from when i went into the shower

Dear Adele, Thank you very much for your visit. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Awesome location

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Value for money. The hotel is well located near the tram, metro and train station. The room was clean.

Dear John L., Thank you for your visit, the positive remarks on the value, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Comfort and convenience

Customer review rating 4.5/5

Terence M. Solo - Confirmed reviews ALL

Comfortable hotel close to the Westbahnhof (and the airport bus) with a very agreeable breakfast. The reception staff might be a little wore welcoming.

Dear Terence M., We are very pleased that you took the time to review your visit with us. Thank you for your visit, the positive remarks on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

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Other web-users rate our hotel

  • 1,767 reviews 9.5/10 Location
  • 1,827 reviews 5.2/10 Room
  • 1,383 reviews 8/10 Service
  • 46 reviews 8.6/10 WiFi
  • 864 reviews 4.4/10 Comfort
  • 674 reviews 7.4/10 Cleanliness
  • 594 reviews 7.8/10 Breakfast
  • 535 reviews 3.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.