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Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating 4.3/5 4,767 reviews

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Hotel Mercure Wien Westbahnhof
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+ 16 Services

Hotel extras

  • Located a 5-minute walk from the "Stadthalle"

  • Airport bus (Vienna Airport Line) and FlixBus stop in close proximity

  • Mariahilferstrasse, the city's longest shopping street, is right around the corner

  • 10 minutes from the Raimund Theater

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 vienna
austria

Tel: +431981110

Fax: (+43)1/98111930

Check-in from 15h00

Check out up to 12h00

  • FROM WIEN MEIDLING :  U6 WESTBAHNHOF

  • U3, U6 :  U3, U6 WESTBAHNHOF

  • By plane

    VIENNA AIRPORT At 19km / 11.81 miles - Shuttle paying

  • By train

    WESTBAHNHOF At 0.1km / 0.06 miles

GPS :48.198155, 16.337507

Hotel services

M FIFTEEN Non contractual photo

The M fifteen bar is an ideal after-work meeting point where you can round off a successful day by sampling one of our "Grands Vins Mercure" or a refreshing cocktail.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 252 rooms
    • No room for people with reduced mobility
    • No family room
    • 5 connecting rooms
    • 252 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • Spanish
    • French
    • German
    • English
    • Italian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • VIENNA AIRPORT Additional charge
    • VIE Additional charge
  • Garage Additional charge
    • On site
    • Private

Our accommodation(s)

Choose between Standard Rooms with single or twin beds, Superior Rooms with air conditioning or luxuriously furnished Privilege Rooms.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 260 m²

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 153 people

Find out more

Our guest reviews for
Hotel Mercure Wien Westbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,767 reviews

TripAdvisor Rating 3.5/5

1,311 reviews

perfect place to rest in vVienna

Customer review rating 5.0/5

Juliana Families - 23/03/2020 Confirmed reviews ALL

clean and tidy place, nice hot water and confortable bed. This is the ideal place to rest after a long day touring in vienna.

Dear Mrs. L., Thank you very much for your pleasant review! We are happy to hear that you enjoyed your stay in our Hotel. We hope that your hometrip was quick and you arrived safe in Milano. Thank you again for your positive feedback and see you soon! Sincerly yours, Renée V.Gabriel Front Office Shiftleader

overall my experoence staying here was brilliant

Customer review rating 5.0/5

Ella Friends - 17/03/2020 Confirmed reviews ALL

very welcoming staff, so friendly and smiley, when we went to check in and was checked in so fast. great location, could not believe how close the station was, so easy to get anywhere. my favourite thing about the hotel was how they had an option instead of getting room cleaned in morning, they would donate €3 for planting trees and had facts and info about it, also on the towelk racks had info about this too, i think this is amazingg, a brilliant idea and a great thing to do. room was perfect clean and cosy, really enjoyed my stay here.

Dear Mrs. C., Thank you very much for your pleasant review! We appreciate your comments regarding our Planet21 project and our staff. It is always a pleasure to receive positive feedback. I will share your feedback with our team. We hope your next visit will be as pleasant as the previous one. Kind Regards from Vienna, Renée V. Gabriel Fronto Office J. Shiftleader

Excellent!

Customer review rating 5.0/5

Ágnes Friends - 13/03/2020 Confirmed reviews ALL

It was a perfect stay in the Hotel Mercure. The staff was very helpful. They solved our all problem. The breakfast was delicious. The room was quite and clean. I recommend this hotel.

Dear Mrs. N., We very much appreciate your review regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. King regards Fabian Latzke Front Office

Very kind and friendly staff that enhance your experience staying here.

Customer review rating 4.5/5

Augustine A. Business - 12/03/2020 Confirmed reviews ALL

Rooms were great and it was comfortable. Near to train station.

Dear Mr. A., We very much appreciate your review regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. King regards, Fabian Latzke Front Office

Good Hotel

Customer review rating 4.0/5

Volodymyr Families - 09/03/2020 Confirmed reviews ALL

Good location - near the West Railway station, Unerground and tram, and main shopping street MHStrasse. Great breakfasts. Skillful staff

Dear Mr. B., We very much appreciate your positive comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive good feedbacks. Stay assured that I will share your comments with our team. Thank you again for sharing your experience, and we hope to see you soon! Sincerely, Ms. Renée V. Gabriel Front Office Shiftleader
Customer review rating 3.5/5

Anonymous Families - 03/03/2020 Confirmed reviews ALL

In room 408 there was high frequency continuous beep-sound. It was not so high but it disturbed our sleep. It started around 03 am and stopped 08 am. We had to use earplugs to get sleep. Fortunately we were able to change the room for the second nigh.

Dear Paavo H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. I am sorry that you had problems with a noise in the room - my colleagues at the front desk are 24 hours available for those cases. Im glad that a room change was satisfying for you. Hope to welcome you back soon. Sincerely, Markus Baumgartner Ass. Front Office Manager

Good.

Customer review rating 3.5/5

박. Solo - 01/03/2020 Confirmed reviews ALL

I stayed 2 weeks. Very kindly person and good sauna. But, there was no refrigerator in my room. i wish the breakfast menu would change a little, and i hope the room smells good please.

Dear Mr. P., Thank you for taking the time to share your feedback. I do acknowledge, however, that there is still “room for improvement” in the breakfast category. Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. We hope to welcome you back to our hotel very soon! Sincerely, Fabian Latzke Front Office

We had a great time!

Customer review rating 4.5/5

Walter T. Couples - 26/02/2020 Confirmed reviews ALL

Wonderful bedroom...good breakfast...to finish the day, a cocktail at the hotel bar, great!

Dear Mr. T., we appreciate your review regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. It's great to hear that you enjoyed our homemade cocktails at our bar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabian Latzke Front Office

Overall very good hotel, shame about the towels

Customer review rating 4.0/5

Mr R. H. Couples - 26/02/2020 Confirmed reviews ALL

The room and everything was fine, except for the towels. The bath towels were too small and didn’t fell of the quality suitable for a Mercure. You need bath sheets rather than bath towels (and provide more of them).

Dear Mr. H., We very much appreciate your feedback regarding your stay at the Hotel Mercure Wien Westbahnhof. We are sorry that the quality of the towels didn´t meet your expectations, will foward your message to the concerned department. We hope to see you again soon! Sincerely, Renée V. Gabriel Front Office J. Shiftleader

good

Customer review rating 4.0/5

Yongsoon K. Business - 25/02/2020 Confirmed reviews ALL

convenient traffic

Dear Kyungbin N., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. We're happy that you liked our good location. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Markus Baumgartner Ass. Front Office Manager

Perfect hotel

Customer review rating 5.0/5

Yasin D. Business - 17/02/2020 Confirmed reviews ALL

Savely and confortable

Dear Yasin, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Pleasant stay

Customer review rating 5.0/5

Jos Business - 16/02/2020 Confirmed reviews ALL

Very pleasant stay, friendly staff.

Dear Jacobus, It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Markus Baumgartner Ass. Front Office Manager
Customer review rating 4.5/5

U. H. Solo - 16/02/2020 Confirmed reviews ALL

Alles war bestens

Sehr geehrte Frau H., Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Mercure Wien Westbahnhof zu bewerten. Über die maximale Punktezahl in fast allen Kategorien freuen wir uns sehr. Gerade auch die exzellenten Noten für unseren check in und check out werden wir selbstverständlich gerne an die betreffenden Mitarbeiterinnen und Mitarbeiter weiterleiten. Vielen Dank auch für Ihre Anmerkungen, welche wir selbstverständlich nutzen werden, um unseren Service weiter zu verbessern. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Judith Brix Rooms Division Manager

Functional Hotel with good location and pleasant staff

Customer review rating 4.5/5

Matthew R. Solo - 12/02/2020 Confirmed reviews ALL

My stay at the Mercure Wien Westbahnof was a perfectly fine stay. Staff were friendly at check in and breakfast was quite good and efficient. Rooms have everything you need but could use a bit of updating but it doesnt detract from the experience. Bar is a comfortable place to get a drink and relax after a long day.

Dear Matthew, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. We're pleased that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Markus Baumgartner Ass. Front Office Manager

OK, Hotel needs a revamp

Customer review rating 3.0/5

Dean A. Business - 03/02/2020 Confirmed reviews ALL

The rooms need a revamp, bathroom are old, Breakfast needs to be revamped. The beds are VERY low to get in and out.

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Markus Baumgartner Ass. Front Office Manager

The number of stars and experience dont match

Customer review rating 1.5/5

Jay Business - 03/02/2020 Confirmed reviews ALL

Horrible

Dear Jayakar M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry that you didn't come to the front desk to ask for a room change to the inner couryard wich would be a quiet room. We're alwas trying to do our best to improve our service and satisfy our guests. Sincerely, Markus Baumgartner Ass. Front Office Manager

The hotel needs a refresh. Worn out, drab, dreary.

Customer review rating 4.0/5

Andyl Business - 31/01/2020 Confirmed reviews ALL

Clean room and bathroom, comfortable bed. Decor drab and in need of a refresh. Holes in wall. Good soundproofing between inside and outside(main road). Breakfast was good with a wide range of delicious options available. I could not believe that I was in a room that still had the chipboard wallpaper!

Dear Andy, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also your comments regarding a refresh of our rooms. I will forward it to our responsible departements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Great experience

TripAdvisor rating 4.0/5

monicavasile Family - 27/12/2019 TripAdvisor review

The room was not big enough but clean and comfortable with all the necessary items. The staff was very nice and kind. Breakfast was very good and diverse. The hotel is very well placed, next to the railway station and means of transport.

Dear guest, thank you for your feedback. We are happy to read you had a pleasent stay with us and enjoyed our breakfast buffet as well as our central location. Your positive words for our team members are highly appreciated. We hope to see you again soon. Best regards, Judith Brix Rooms Division Manager

Late vacation

TripAdvisor rating 4.0/5

Michal S Solo travel - 18/11/2019 TripAdvisor review

The stay at the hotel was without issues. My room had windows into the central yard, the vista was quite industrial with the emergency stairs, interresting. It was quiet. I think the building was not originally projected to be a hotel. The lobby, bar and breakfast-room are spatious, and well lit. I liked the breakfast, it would be possible to stay longer and not fall into stereotype. As I got a voucher for a welcome drink, one evening I visited the bar and tried a red wine from the Burgenland area, and it made me smile. Location is easily reachable, Westbahnhof is a nucleus of the public transport system. I wish I would not take my vacation in November, as two of my points of interrest were closed for maintenance/reconstruction.

Dear Michal, thank you for your detailed feedback. I will share your positive words for our breakfast buffet as well as our bar with my colleagues. Even if two of points of interrest were closed for maintenance, we hope you had a great time in Vienna. Best regards, Judith Brix Rooms Division Manager

Good value for money

TripAdvisor rating 3.0/5

Μιλτιάδης Χ Family - 10/11/2019 TripAdvisor review

The hotel is just a few meters away from the train station and the metro station. From this point, a very good location. The staff are helpful. The rooms are moderate. I don't know about breakfast, because we didn't eat.

Dear guest, thank you for your feedback. We are glad you had a pleasent stay with us and used our central location for exploring Vienna. We would appreciate to welcome you back. Best regards, Judith Brix Rooms Division Manager

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