Hotel Mercure Wien Westbahnhof

Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.3/5 801 reviews

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Hotel extras

  • Located a 5-minute walk from the "Stadthalle"

  • Airport bus (Vienna Airport Line) and FlixBus stop in close proximity

  • Mariahilferstraße, Vienna's longest shopping street, is also nearby

  • A 10-minute walk from the Raimund Theater

  • Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4

GPS:48.198155, 16.337507

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


The Westside is a place where urban life of the station meets graffiti walls, an industrial style and modern gastronomy. The special concept unites a variety of cuisines under one roof. You can start your

Our accommodation(s)

Choose between Standard Rooms with single or twin beds, Superior Rooms with air conditioning or luxuriously furnished Privilege Rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  801 reviews

TripAdvisor Rating  3.5/5  1,356 reviews

Very helpfull stuff. Very good located

Customer review rating 5.0/5

Peyman H. Friends - Confirmed reviews ALL

we are verry happy to stay your hotels. thank you very much for everything. and thank you for my birthday welcome drink. you make my birthday more special. I happy to member Accor hotels. Thank you very much.

Dear Ms. H., Thank you for taking the time to review your stay at Mercure Hotel Wien Westbahnhof. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Pay for the hotel on your arrival!

Customer review rating 3.5/5

Safet Couples - Confirmed reviews ALL

Rooms are old, but well kept. Staff unpolite. Great location!

Dear Mr. Z., We are very pleased that you took the time to review your visit with us at Mercure Wien Westbahnhof. Thank you for your review, and also for your critique and suggestions on improvement regarding our service. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Well located

Customer review rating 2.5/5

Tricia Friends - Confirmed reviews ALL

Some good some bad. Bedroom comfortable & clean, However bathroom had no toiletries, had to ask for them the following morning. Reception staff very courteous & helpful. Dreadful experience in the hotel restaurant, rude unpleasant staff, very unprofessional food cold when it arrived about one hour after ordering it. When a complaint was made to the waitress, she argued that the food couldn’t be cold & then took the plate & picked up the food, handle the chips & stuck her finger into the burger announcing it was not cold. Despicable & unhygienic behaviour. Tables overflowing with dirty ware, bar area littered with empty bottles & dirty glasses.

Dear Ms. H., We sincerely apologize for the deficiencies and human errors regarding the restaurant service that unfortunately caused inconveniences for you. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Business Trip To Vienna

Customer review rating 4.5/5

Arindam B. Business - Confirmed reviews ALL

Very nice hotel and good service. Location is also uite good.

Dear Mr. B., Thank you for staying with us at Mercure Hotel Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the stellar review. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the ibis Munich City

easily accessible hotel

Customer review rating 4.0/5

Brian Couples - Confirmed reviews ALL

Check in was easy and we asked for a room change after the 1st night because the noise from the road and tram kept my wife who is a light sleeper awake and we were moved with no problem, I found the price of alcoholic drink to be a bit more expensive than I expected but cannot comment on food as we did not eat there

Dear Mr. m., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Wien Westbahnhof. We are very pleased that you rated us highly in every category and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

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Other web-users rate our hotel

  • 484 reviews 9.4/10 Location
  • 623 reviews 5/10 Room
  • 510 reviews 8.7/10 Service
  • 10 reviews 8.5/10 WiFi
  • 300 reviews 8.3/10 Breakfast
  • 299 reviews 3.7/10 Comfort
  • 248 reviews 7.1/10 Cleanliness
  • 179 reviews 3.1/10 Vibe

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