Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.2/5 1,510 reviews

Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
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Description

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

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Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,510 reviews

Customer review rating 4.5/5

Sissani A. Business - Confirmed reviews ALL

Staying in Mercure is always a great experience in vienna

Dear Sissani A., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 5.0/5

Dante J. S. Solo - Confirmed reviews ALL

The main reason why I am loyal to Accor hotels is that it pays very well. I checked in early morning for 1 night stay before my flight at 6am the following day, and I felt very welcome despite the time I checked in, and I was upgraded to a superior room as well! Room was clean, mini fridge was quite handy, and bed was comfortable. I will choose Mercure Westbahnhof again, next time I visit vienna

Dear Dante J.. S., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 5.0/5

Shradha D. Couples - Confirmed reviews ALL

The receptionist was very nice (maxi) he was way too helpful and explained everything nice

Dear Shradha D., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. Therefore, on behalf of my entire staff, we would like to send a sincere “thank you” for your feedback. It is rewarding for us to know when our services leave you satisfied and to receive respective ratings and great remarks on the staff and the colleague in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.0/5

Lorenz L. Solo - Confirmed reviews ALL

Very tidy and silent at night. WiFi worked well, very good location in Vienna.

Dear Lorenz L., Thank you very much for your visit. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 3.5/5

Gemma A. Families - Confirmed reviews ALL

Very old hotel - in need of renovation. Clean but very tired.

Dear Gemma A., Thank you very much for your visit. We are very sorry that our hotel and your room did not appeal to you. We sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being planned. It would be a pleasure to welcome you back to Wien and to our hotel. With best regards, The team of the Mercure Hotel Wien Westbahnhof

Other web-users rate our hotel

  • 2,011 reviews 9.5/10 Location
  • 2,092 reviews 5.5/10 Room
  • 1,598 reviews 8/10 Service
  • 42 reviews 9.3/10 WiFi
  • 961 reviews 4.4/10 Comfort
  • 811 reviews 7.8/10 Cleanliness
  • 682 reviews 3/10 Vibe
  • 553 reviews 7.7/10 Breakfast

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