Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.2/5 1,261 reviews

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Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
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Hotel Mercure Wien Westbahnhof - Image 4
Felberstrasse 4, 1150 VIENNA, Austria

Description

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

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Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Telephone
Fax +43 1 98111930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,261 reviews

TripAdvisor Rating  3.7/5  1,484 reviews

Customer service needs improvement

TripAdvisor rating 1.0/5

Francesca A TripAdvisor review

Poor personal hygiene on the part of a receptionist who greets customers with greasy hair, dirty fingernails and dirty teeth. It is deplorable to find this kind of situation in a 4-star hotel. The manager should be uncompromising about the appearance of his employees and should not forget to ask them to smile at customers and be friendly.

Dear Francesca A, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the colleague did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Hotel mecure bad visit

TripAdvisor rating 2.0/5

Janet W TripAdvisor review

The hotel was rated 4* and it most definitely not. I would rate our room 2* at best . Only one spare socket to use for charging phones. The outside the main entrance was covered in cigarette ends only clean on our last evening due to the restaurant having a private party with a disco on the last night of our stay. Our room was right above it was like having a disco in the room I could her the guest sing until after 2am. Spoke to the receptionist and was informed it has nothing to do with the hotel. I would not visit this hotel again

Dear Janet W., Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with tus did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Sick because of breakfast

TripAdvisor rating 1.0/5

c_cilec349 TripAdvisor review

This comment is posted under a pseudonym, but the hotel will be able to identify us based on its content. My daughter and I stayed there from 4 to 7 December. We fell ill on the 5th, just after breakfast, for several hours while we were digesting, and were only able to go out in the evening. We were sure that there had been a problem with the eggs. My daughter, who works in events and hotels, decided to tell the manager, but what we feared happened: he didn't believe us and claimed that we were sick before and that we had caught a virus the day before at the Paris airport, where we boarded immediately. This is completely untrue; we were in great shape at breakfast and it all started with the eggs. Despite the letter sent to the general manager, we received no compensation. My daughter, who has two groups booked with Accor for Vienna in autumn 2026, will not be sending them there. They kept saying they were sorry, but they didn't believe us. We have better things to do than haggle over £50 for breakfast, and for them it was just a gesture of goodwill that we would have appreciated because we lost one of our three days in Vienna because of them. It's deplorable.

As on all other platforms where you have published your unjustified accusation under a pseudonym (why?), we would like to point out that no other guest who enjoyed our breakfast, including eggs, had any complaints. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 3.5/5

Niels V. H. Friends - Confirmed reviews ALL

Expensive for what you get, room was a bit outdated . However, everything was clean, personnel was very friendly.

Dear Niels V. H., Thank you very much for your visit. We are very sorry that your room did not appeal to you very much. We sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being planned. It would be a pleasure to welcome you back to Wien and to our hotel. With best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 1.0/5

Palapat S. Families - Confirmed reviews ALL

Bad!! Staff is useless. Immediately reject my request straight to my face. No response from email contact. Room is old, bad function, shower is broken, no shower gel in the wash up area. Fridge doesnt work well No security, lobby is stink of smoker

Dear Palapat S., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

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Other web-users rate our hotel

  • 1,876 reviews 9.5/10 Location
  • 1,933 reviews 5.2/10 Room
  • 1,464 reviews 7.8/10 Service
  • 43 reviews 8.6/10 WiFi
  • 912 reviews 4.4/10 Comfort
  • 732 reviews 7.7/10 Cleanliness
  • 590 reviews 3.2/10 Vibe
  • 516 reviews 7.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.