Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.2/5 1,417 reviews

Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
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Description

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

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Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,417 reviews

Customer review rating 2.5/5

Stephen V. Couples - Confirmed reviews ALL

Some small issues with room. Some Issues with communicating with hotel prior to arrival. Found the ‘duty managers’ on each occasion to be surly, not helpful and in one instance very rude.

Customer review rating 1.0/5

William A. Couples - Confirmed reviews ALL

Bar staff, when they weren’t outside smoking were extremely disinterested in their job. One individual gave off the impression that he’d just woken up. Hotel desperately in need of renovation.

Customer review rating 3.0/5

Vasileios D. Couples - Confirmed reviews ALL

Location great, but rooms feel out dated. On top of that, the aircondition in the room was not working and you could simply not set the desired temperature. It was unusually warm for April and we were suggested to open the window, which unfortunately was facing the main highway and was way too noisy to sleep. Last but not least, the breakfast options although quite many, felt mostly out of date. The fruits and vegetables looked not fresh, and the baked goods were quite stale. Not what would expect for a 4 star hotel.

Customer review rating 4.5/5

Gottfried K. Couples - Confirmed reviews ALL

Superior room fine as more space than standard (for 2 people), chosen because of very convenient location

Dear Gottfried K., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.5/5

Kayne K. W. A. Friends - Confirmed reviews ALL

Everything is good. Room is clean. Staff is friendly. Just wished the room design was more modern, but not a deal breaker because everything else is top notch.

Dear Kayne K. W. A., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Other web-users rate our hotel

  • 1,991 reviews 9.4/10 Location
  • 2,056 reviews 5.5/10 Room
  • 1,576 reviews 7.9/10 Service
  • 43 reviews 8.8/10 WiFi
  • 946 reviews 4.5/10 Comfort
  • 788 reviews 7.8/10 Cleanliness
  • 673 reviews 3.1/10 Vibe
  • 607 reviews 6.8/10 Value

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