Hotel Mercure Wien Westbahnhof

Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.3/5 431 reviews

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Hotel extras

  • Located a 5-minute walk from the "Stadthalle"

  • Airport bus (Vienna Airport Line) and FlixBus stop in close proximity

  • Mariahilferstraße, Vienna's longest shopping street, is also nearby

  • A 10-minute walk from the Raimund Theater

  • Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4


  • U3, U6:  U3, U6 WESTBAHNHOF

  • By plane

    VIENNA AIRPORT At 19km / 11 miles - Shuttle paying

  • By train

    WESTBAHNHOF At 0km / 0 miles

GPS:48.198155, 16.337507

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


The Westside bar is an ideal after-work meeting point where you can round off a successful day by sampling one of our "Grands Vins Mercure" or a refreshing cocktail.

Our accommodation(s)

Choose between Standard Rooms with single or twin beds, Superior Rooms with air conditioning or luxuriously furnished Privilege Rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  431 reviews

TripAdvisor Rating  3.5/5  1,341 reviews

No air-condition, noisy room

TripAdvisor rating 2.0/5

violettapapdi Business - TripAdvisor review

I booked the lowest room category and knowing the room rate my expectations were not so high but the room did not even fulfill my low expectations I requested TWICE a quiet room and I got a room a few steps away from the elevator and if I opened the window the room was facing to a maschine with a big noise. So it was not possible to sleep with an opened window. It was summer it was hot and in the room there was no air condition, there was only a fan. I had a very bad night. I worked 10 years in the hotelerie and for a 4 star hotel I expect a better room. At the check out the receptioninst did not even asked me how my stay was. I think at least a polite question belogs to a 4 star hotel service. At least the room was clean.

Very convenient, right next the train station and to the public transport.

Customer review rating 5.0/5

Bi J. L. Couples - Confirmed reviews ALL

Clean. And this is what we expect. centrally located which is convenient.

Dear Ms. L., Thank you for staying with us at Mercure Hotel Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in every category and the great comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the ibis Munich City

Location was good .

Customer review rating 3.0/5

Koh W. Couples - Confirmed reviews ALL

Housekeeping not reliable .

Dear Ms. Q., We are very pleased that you took the time to review your visit with us at Mercure Wien Westbahnhof. Thank you for your feedback, and also for your critique and suggestions on improvement regarding the house-keeping. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Very good

Customer review rating 5.0/5

S. Couples - Confirmed reviews ALL

It was a nice hotel, it had everything I needed. The employees were very nice and welcoming and the room was clean.

Dear Ms. S., Thank you for taking the time to review your stay at Mercure Hotel Wien Westbahnhof. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Good stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Everything was as expected. A clean, comfortable place to sleep.

Dear Ms. P., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

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Other web-users rate our hotel

  • 232 reviews 9.3/10 Location
  • 314 reviews 4.9/10 Room
  • 256 reviews 8.7/10 Service
  • 157 reviews 3.6/10 Comfort
  • 145 reviews 8.2/10 Breakfast
  • 131 reviews 7.4/10 Cleanliness
  • 94 reviews 2.5/10 Vibe
  • 32 reviews 4.3/10 Amenities

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