Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.3/5 983 reviews

Hotel extras

  • Located a 5-minute walk from the "Stadthalle"

  • Airport bus (Vienna Airport Line) and FlixBus stop in close proximity

  • Mariahilferstraße, Vienna's longest shopping street, is also nearby

  • A 10-minute walk from the Raimund Theater

  • Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Choose between Standard Rooms with single or twin beds, Superior Rooms with air conditioning or luxuriously furnished Privilege Rooms.

Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WESTSIDE

The Westside is a place where urban life of the station meets graffiti walls, an industrial style and modern gastronomy. The special concept unites a variety of cuisines under one roof. You can start your

Take advantage of our Flight + Hotel offers

Discover

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  983 reviews

TripAdvisor Rating  3.5/5  1,366 reviews

pleasent

Customer review rating 5.0/5

Andrej Friends - Confirmed reviews ALL

everything okej

Dear Mr. B., Thank you for staying with us at Mercure Hotel Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in every catgegory and the great comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the ibis Munich City

Good stay

Customer review rating 4.5/5

P. I. N. Business - Confirmed reviews ALL

I have experienced exellent service, however you need to improve WI FY network service in the room where I stayed.

Dear Mr. N., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Well licated

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Overall satisfactory experience. Location is ideal as it is close to westbahnof. Friendly and supportive staff. Great check in and out experience. Breakfast extremely good in selection and taste. Room view was best however the bed was too soft and width of mattress was too narrow. If the mattress would have been slightly firmer & wider than what it was it would have increased the quality of sleep. Overall a good place to stay

Dear Mr. m., We are very pleased that you took the time to review your visit with us at Mercure Wien Westbahnhof. Thank you for your positive feedback, and also for your critique and suggestions on improvement regarding the mattress. We take your input very seriously and we have already discussed it with the managers. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

just room

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

Its just room with no napkin in the room, no water for free, no coffee machin its just room only

Dear Mr. A., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Wien Westbahnhof. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Location is good, but the room itself doesn’t look like superior

Customer review rating 3.5/5

Artem Business - Confirmed reviews ALL

Good sleeping in tiny superior room

Dear Mr. K., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Wien Westbahnhof. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

In partnership with TripAdvisor

Other web-users rate our hotel

  • 645 reviews 9.3/10 Location
  • 802 reviews 5.2/10 Room
  • 650 reviews 8.6/10 Service
  • 16 reviews 8.5/10 WiFi
  • 397 reviews 8.3/10 Breakfast
  • 375 reviews 3.9/10 Comfort
  • 304 reviews 7.3/10 Cleanliness
  • 232 reviews 3.4/10 Vibe

Powered by Trustyou

All our hotels in Vienna