Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.1/5 2,046 reviews

Best price
guarantee
Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
Hotel Mercure Wien Westbahnhof - Image 3
Hotel Mercure Wien Westbahnhof - Image 4
Felberstrasse 4, 1150 VIENNA, Austria

Description

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Budget - Twin Room

Photo out of - Budget - Twin Room

During your visit to Vienna, the low overnight rate is the star attraction; these rooms do not include the usual Mercure standard features such as a safe, mini-bar, kettle, and full air conditioning, and only have twin beds (2 x 90 x 200 cm).

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Our superior rooms feature a choice of double bed (160 x 200 cm) or 2 separate beds (90 x 200 cm), a TV, desk, refrigerator, safe, kettle, tea & coffee, bathtub, hairdryer and air conditioning.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air
See availabilities

Book one of our spacious privilege rooms featuring a double bed (160 x 200 cm), TV, desk electric kettle, Nespresso machine, tea & coffee, refrigerator, bathtub and air conditioning.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Free WIFI, safe, coffee and tea making facilities and a bathroom with bathtub or shower. With air conditioning. Room for multiple guests.

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

Single bed(s) x1

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Connecting room with a single bed and a double bed. Free WIFI and a bathroom with bathtub or shower. No air conditioning. Adjacent to another room.

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

Single bed(s) x1

Twin bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
See availabilities

Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Telephone
Fax +43 1 98111930
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 252 rooms
  • 5 connecting rooms
  • 252 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

  • On site
  • Indoor parking
  • Private
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 25 EUR 25 EUR Per day

WESTSIDE

Photo out of - WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Cooking style
International
Capacity
100
Accessibility
Accessible service
1150 Vienna, Austria
Telephone +43 1 5355936

Exceptional closings

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Maestro
  • Visa

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

The chic Westside Bar in Hotel Mercure Wien Westbahnhof is the ideal after-work meeting spot. Round off a successful day with a glass of Mercure vintage wine, tasty bites or a refreshing cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,046 reviews

Customer review rating 4.0/5

Vesa V. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Laura M. Families - Confirmed reviews ALL

Dear Laura M., We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 1.0/5

Furkan C. Couples - Confirmed reviews ALL

Dear Furkan C., We sincerely apologize for the deficiencies that unfortunately caused inconveniences for you. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 5.0/5

Viktorija M. Business - Confirmed reviews ALL

Dear Viktorija M., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in every category and the great comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 5.0/5

Guinn O. Solo - Confirmed reviews ALL

Dear Guinn O., We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 5.0/5

Laura M. Families - Confirmed reviews ALL

Great stay! We felt very comfortable, enjoyed the friendly staff and excellent location. Highly recommended!

Dear Laura M., We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 1.0/5

Furkan C. Couples - Confirmed reviews ALL

the initial room we were placed in was horrible, wifi wasn’t connecting because it was in a far location inside hotel, minibar was not present (it only said that it’d be empty, not not-existing) and no ventilation. Kelly at the reception was amazingly kind and made the arrangements for a new room, however that room’s restroom was reeking with piss smell, ac was only blowing cold and it was too dry that my lips were bleeding by the third night.

Dear Furkan C., We sincerely apologize for the deficiencies that unfortunately caused inconveniences for you. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 5.0/5

Viktorija M. Business - Confirmed reviews ALL

excellent

Dear Viktorija M., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in every category and the great comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 5.0/5

Guinn O. Solo - Confirmed reviews ALL

Check-in staffer was wonderful. The rooms was excellent. Large, well-appointed, clean. I stayed in March and stayed again in October, as my March stay was so great. October was just as great! I look forward to my next stay!

Dear Guinn O., We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 3.5/5

Nicholas R. Friends - Confirmed reviews ALL

Good location. Helpful reception staff. Issue with curtains highlighted by previous room occupants not actioned. Room not cleaned & coffee/tea not replenished on 2nd day/night. ACCOR website advertised a twin room which i booked. Hotel/Mercure subsequently couldn't gtee the twin room, 'subject to availability', not as originally advertised, & the specific reason I booked the room. On arrival/check in, I was able to get a twin room.

Dear Nicholas R., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that our housekeeping was less than satisfactory. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.5/5

Miodrag B. Business - Confirmed reviews ALL

Everything that was important to me was attended by the Hotel staff in a satisfactory manner. This was a pleasant stay!

Dear Miodrag B., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.5/5

Marcel F. Couples - Confirmed reviews ALL

the rooms was nice and windows facing the road, we prefer it that way. however the rooms are a bit dated and need some renovations

Dear Marcel F., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 5.0/5

Rachel R. Solo - Confirmed reviews ALL

I felt the hotel was extremely good value and very honest about its experience. The breakfast was high quality. The room was, as described, old and clean. It was comfortable and quiet and exactly what I needed after a transatlantic flight

Dear Rachel R., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 0.5/5

Dafir L. Couples - Confirmed reviews ALL

Terrible experience : room first floor giving on noisy street, buffet breakfast missing everything

Dear Dafir L., Thank you very much for your visit. We regret that your experience with your room, the breakfast and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 5.0/5

Gottfried K. Solo - Confirmed reviews ALL

nice to get an upgrade !

Dear Gottfried K., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.0/5

Sarah S. H. L. Couples - Confirmed reviews ALL

Easy to access public transportation

Dear Sarah S. H. L., Thank you very much for your visit. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 2.0/5

Suraj S. Couples - Confirmed reviews ALL

It's a very well-located property, but during the check-in, I gave them the OTP, and the required Accor points were transferred to pay for the stay. They charged me a small difference at the check-in, but after a few hours, they charged me the entire amount on my credit card. When I complained and found out, after 2 days, they just said sorry and said we'll refund it. It's been over 5 days since I checked out, and the transaction hasn't been reversed yet.

Dear Suraj S., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in procedures. Sorry to also learn that our service was less than satisfactory. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.0/5

Yukako B. Business - Confirmed reviews ALL

At first, I got a bit lost because I arrived at night, but it turned out to be in a very convenient location close to the station. Although the building shows its age a little, the price was reasonable compared to others, and the location was excellent.

Dear Yukako B., Thank you very much for your visit and the positive feedback. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.0/5

Thomas Z. Solo - Confirmed reviews ALL

room was ok

Dear Thomas Z., Thank you very much for your visit. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 3.5/5

Csaba H. Business - Confirmed reviews ALL

The hotel is steps away from Westbahnhof, with excellent public transport connections. The hotel itself is outdated. The room is stuck in a decades-old design and would require a major upgrade, but it is clean. The receptionist was very helpful and assisted me in resolving an issue with my key card for room access.

Dear Csaba H., Thank you for your visit, the positive remarks on the staff, and also for your critique and suggestions on improvement. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 2.0/5

Josephine W. Solo - Confirmed reviews ALL

Bad experience in Mercure , Westbahnhof ! The room is basically bed and bathroom , nothing else ! I left my converter in the room when I checked out to stay in another city one night. When I went back for another period of stay in the evening on 10OCT26, the lady was condescending towards my plead for searching my converter. I was so helpless, she just unattentively point to the to be paid power banks. I gave up and settled down in another room this time, and since they didn't provide kettle , I went down and tried to get hot water as it became cold , the lady followed me , which made me feel bad, but I kept polite to ask if I could get a cup of coffee , the lady answered grimmly , "UNFORTUNATELY NOT! " This was the way they treated a guest who stayed with them for 7 nigjts! Just a cup of cofee, Ma'am!! But, I want to express my gratitude to the gentlemen who lent me a converter and the young people who get hot water for me previously !

Dear Josephine W., We would like to offer our sincere apologies for the problems and deficiencies and for the behaviour of the colleague. That is unacceptable and below our standards. Please rest assured that we have already looked into this and taken steps - and we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with. Now we would like to ask you to give us another chance. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 3.5/5

Artit N. Friends - Confirmed reviews ALL

The room was clean and comfortable but a bit tight. The breakfast was ok. The location is convenient.

Dear Artit N., Thank you very much for your visit. Of course, we do acknowledge, that there is still “room for improvement” in some category. Please be assured that the particular issues will be addressed and discussed within our local team and that we will try our best to improve in these areas even more. We are looking forward to your next visit, which we hope will leave you completely satisfied. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.0/5

Derek F. Friends - Confirmed reviews ALL

As above

Dear Derek F., On behalf of the entire team, we would like to thank you for your positive review. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 3.0/5

Sara D. Couples - Confirmed reviews ALL

Good

Dear Sara D., We would like to offer our sincere apologies for the problems and deficiencies regarding the housekeeping. That is unacceptable and below our standards. Please rest assured that we have already looked into this and taken steps - and we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with. Now we would like to ask you to give us another chance. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Other web-users rate our hotel

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  • 594 reviews 7.3/10 Value

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