Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.2/5 1,331 reviews

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Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
Hotel Mercure Wien Westbahnhof - Image 3
Hotel Mercure Wien Westbahnhof - Image 4
Felberstrasse 4, 1150 VIENNA, Austria

Description

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

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Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Telephone
Fax +43 1 98111930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,331 reviews

Customer review rating 1.0/5

Hugo F. D. S. Couples - Confirmed reviews ALL

I booked the superior room and have an e-mail confirmation for it. I announced prior to my stay that I would arrive at the hotel during the night. We were "greeted" by the bored night auditor/receptionist that took quite a while pulling up my booking. The details of the room in the booking were not reconfirmed but we get a key card after checking the personal details and came right back as the key cards did not work. Sometimes, the cards do not configure as we want it. The door would not open with both of the cards. I come back to the reception and was responded with a rude demonstration about how to use hotel room keys like a little toddler. Thanks for that. After finally getting into the room we got a budget room despite choosing the superior room on the website and having that confirmed in the booking. But who wants to have a discussion at 4am? The bathroom had black mold in the creases. Otherwise, it was alright for the budget room, which we did not pay for. But there was a big sign over the mini fridge reminding guests that they chose the budget room and they had the option to upgrade to a superior room for an additional 25€. We did not get any money back for our downgrade. The receptionist during check-out was lovely unlike her coworker during the night shift.

Dear Hugo F. D. S., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in procedures. Sorry to also learn that the behaviour of the colleague was less than satisfactory. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 5.0/5

Johann R. Solo - Confirmed reviews ALL

super

Lieber Johann R., es ist immer wieder schön zu erfahren, dass sich Gäste bei uns wohl gefühlt haben und wir Sie als Gastgeber überzeugen konnten. Und wir haben unser Ziel erreicht, wenn Sie mit unserem Service zufrieden waren – und dies mit den entsprechenden Noten und einem expliziten Lob u.a. für das "sehr freundliche Personal" goutieren. Haben Sie herzlichen Dank dafür! Wir nehmen dies keinesfalls als Selbstverständlichkeit hin, sondern sehen es vielmehr als Ansporn, auch weiterhin im Sinne unserer Gäste unser Bestes zu geben. Es wäre uns eine Freude, Sie wieder in unserem Hotel willkommen heißen zu dürfen. Mit den besten Grüßen, Ihr Team aus dem Mercure Hotel Wien Westbahnhof

Customer review rating 5.0/5

Angelica T. Couples - Confirmed reviews ALL

I love that the design has old world charm. Welcome was very accommodating and professional. Very clean rooms.

Dear Angelica T., We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed the design. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 0.5/5

Mohamed M. Business - Confirmed reviews ALL

Bad interior, heating system wasn’t work, no drinks were available

Dear Mohamed M., Thank you very much for your visit. We regret that your experience with the room and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 2.5/5

Ahmed M. Friends - Confirmed reviews ALL

The hotel room is a bit dated, but it is very clean and comfortable. However, the receptionist was not cooperative. I believe he entered my booking into the system for only two nights instead of three. On the third day, housekeeping knocked in the morning to ask if I was checking out. That same evening, my key card stopped working. I had to go to reception to reactivate it, but after I went out for dinner and returned, the card failed again

Dear Ahmed M., Thank you very much for your visit. We regret that your experience with our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Other web-users rate our hotel

  • 1,931 reviews 9.4/10 Location
  • 2,004 reviews 5.3/10 Room
  • 1,527 reviews 7.8/10 Service
  • 45 reviews 8.6/10 WiFi
  • 926 reviews 4.4/10 Comfort
  • 761 reviews 7.6/10 Cleanliness
  • 647 reviews 3/10 Vibe
  • 583 reviews 6.4/10 Value

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