Hotel Mercure Wien Westbahnhof 4 stars

overall positive

I have stayed at this hotel many times, and will stay again. It is very close to Wien Westbahnhof and U3 / U6 The room was small and did not have enough plug sockets. The bath was welcome after a cold day The staff were friendly The breakfast was good

Next to west bahnhohf station which is the central station for exchange. Clean & comfortable. Breakfast is good. Receptionist give a warm welcome and good service.

The room was not big enough but clean and comfortable with all the necessary items. The staff was very nice and kind. Breakfast was very good and diverse. The hotel is very well placed, next to the railway station and means of transport.

Malfunctioning tv,

Friendly staff, clean rooms and a great location close to the center! Will come back! Can absolutely recommend this hotel! :) THANK YOU

The stay at the hotel was without issues. My room had windows into the central yard, the vista was quite industrial with the emergency stairs, interresting. It was quiet. I think the building was not originally projected to be a hotel. The lobby, bar and breakfast-room are spatious, and well lit. I liked the breakfast, it would be possible to stay longer and not fall into stereotype. As I got a voucher for a welcome drink, one evening I visited the bar and tried a red wine from the Burgenland area, and it made me smile. Location is easily reachable, Westbahnhof is a nucleus of the public transport system. I wish I would not take my vacation in November, as two of my points of interrest were closed for maintenance/reconstruction.

The hotel is just a few meters away from the train station and the metro station. From this point, a very good location. The staff are helpful. The rooms are moderate. I don't know about breakfast, because we didn't eat.

What was good - generally some staff members were nice and helpful - at least for me. Breakfast was just ok - nothing exceptional - in Ibis (3 stars the same owner, 300 m distant) much better. Fungus in bathroom, Double bed not suitable to sleep 2 poersons together, because it was just 2 beds standing next to each other sliding on sides while trying to sleep together. I dont know why closed - or not available fridge. No air conditioning. Lift looks like technical elevator, not lift in 4 stars hotel.

Good location right next to Westbahnhof, good breakfast and quiet rooms. Only issue there are always tour busses with lots of people especially in the mornings making having breakfast a challenge when all are in the breakfast room at the same time.

Location was so convenient to trainline and transport. Good check in though initial room did not have the twin beds as sought at booking but reception quickly made the change. Enjoyed the service and hotel presented very well. Liked the layout and environment. Did not partake of any meals but received the welcome drink which provided for a relaxed time after returning from day in Salzburg.

Very pleasant, well situated.

My husband and I visited Vienna last week. We stayed at Mercure Wien Westbahnhof , staff were helpful and friendly. Our room was clean and comfortable. The best part is breakfast. Well done Mercure and see you soon!

Fast check in, nice staff moderate cleanliness room, but a little bit noisy from opposite and beside room. Breakfast is the every day same food but we can ask for the chief for fry egg nothing more. For Accor member only get welcome drink and privileges to special decorate room booking (In my point of view it's not different from my college room!! from the same booking) Welcome drink is very appreciate we can should any kind of drinking in the bar. From booking we should have premium internet (from silver member and in the booking choice) but nothing special from hotel for us, the staff give us normal access to the internet with cannot use VoIP calling to out country such as FaceTime, Line call etc and it very often cut off and need to re-sign in.

If you would like to stay in westbahnhof area then it's undoubtfully the best choice.