Hotel Mercure Wien Westbahnhof 4 stars

TripAdvisor rating 3.5/5 1,287 reviews
Hotel Mercure Wien Westbahnhof
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Hotel extras

  • Located a 5-minute walk from the city hall

  • Airport bus (Vienna Airport Line) and FlixBus stop in close proximity

  • Mariahilferstrasse, the city's longest shopping street, is right around the corner

  • 10 minutes from the Raimund Theater

  • Sauna for relaxing

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Pets allowedPaying
  • 100% non-smoking hotel
  • VIENNA AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Sauna
  • Bicycles rental (Nearby)
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150
vienna
austria

Tel: +431981110

Fax: (+43)1/98111930

Contact email

Check-in from 15h00

Check out up to 12h00

  • FROM WIEN MEIDLING :   U6 WESTBAHNHOF

  • U3, U6 :   U3, U6 WESTBAHNHOF

  • By plane

    VIENNA AIRPORT At 19km / 11.81 miles - Shuttle paying

  • By train

    WESTBAHNHOF At 0.1km / 0.06 miles

GPS :48.198155, 16.337507

Our accommodations

Choose between Standard Rooms with single or twin beds, Superior Rooms with air conditioning or luxuriously furnished Privilege Rooms.

Standard room with one single bed

  • Max. number of persons: 1
  • Area: From 18
  • Satellite/cable colour TV
  • Direct dial telephone

Standard 1 Double Bed

  • Max. number of persons: 2
  • Area: From 20
  • Satellite/cable colour TV
  • Direct dial telephone

Superior 1 Double Bed

  • Max. number of persons: 2
  • Area: From 20
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with a double bed

  • Max. number of persons: 2
  • Area: From 18
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Suite/Family Room with double bed and sofa

  • Max. number of persons: 3
  • Area: From 26
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

MyRoom by Mark: Railway/Double Room

  • Max. number of persons: 2
  • Area: From 22
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Alban and Oliver: A Time to Make Friends/Double Room

  • Max. number of persons: 2
  • Area: From 22
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Mariella and Julia: Zebra/Twin Room

  • Max. number of persons: 2
  • Area: From 22
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Shekibe and Nesrin: Nature/Twin Room

  • Max. number of persons: 2
  • Area: From 22
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Kira and Tobias: Music/Double Room

  • Max. number of persons: 2
  • Area: From 22
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

MFIFTEEN

Type of cuisine: Bistro

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M FIFTEEN

Photo non contractuelle / Strictly non binding

The M fifteen bar is an ideal after-work meeting point where you can round off a successful day by sampling one of our "Grands Vins Mercure" or a refreshing cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 260

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 153 people

Find out more

Our guest reviews for
Hotel Mercure Wien Westbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,546 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,287 reviews

Will definitely come back again :)

Customer review rating 4.3/5

Jenna Solo - 29/11/2019 Confirmed reviews ALL

Friendly staff, clean rooms and a great location close to the center! Will come back! Can absolutely recommend this hotel! :) THANK YOU

Dear Franziska, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Late vacation

TripAdvisor rating 3.5/5

Michal S Solo travel - 18/11/2019 TripAdvisor review

The stay at the hotel was without issues. My room had windows into the central yard, the vista was quite industrial with the emergency stairs, interresting. It was quiet. I think the building was not originally projected to be a hotel. The lobby, bar and breakfast-room are spatious, and well lit. I liked the breakfast, it would be possible to stay longer and not fall into stereotype. As I got a voucher for a welcome drink, one evening I visited the bar and tried a red wine from the Burgenland area, and it made me smile. Location is easily reachable, Westbahnhof is a nucleus of the public transport system. I wish I would not take my vacation in November, as two of my points of interrest were closed for maintenance/reconstruction.

Dear Michal, thank you for your detailed feedback. I will share your positive words for our breakfast buffet as well as our bar with my colleagues. Even if two of points of interrest were closed for maintenance, we hope you had a great time in Vienna. Best regards, Judith Brix Rooms Division Manager

Good value for money

TripAdvisor rating 3.5/5

Μιλτιάδης Χ Family - 10/11/2019 TripAdvisor review

The hotel is just a few meters away from the train station and the metro station. From this point, a very good location. The staff are helpful. The rooms are moderate. I don't know about breakfast, because we didn't eat.

Dear guest, thank you for your feedback. We are glad you had a pleasent stay with us and used our central location for exploring Vienna. We would appreciate to welcome you back. Best regards, Judith Brix Rooms Division Manager

Definitely not 4 stars service

TripAdvisor rating 3.5/5

Hebrayah Friends getaway - 23/10/2019 TripAdvisor review

What was good - generally some staff members were nice and helpful - at least for me. Breakfast was just ok - nothing exceptional - in Ibis (3 stars the same owner, 300 m distant) much better. Fungus in bathroom, Double bed not suitable to sleep 2 poersons together, because it was just 2 beds standing next to each other sliding on sides while trying to sleep together. I dont know why closed - or not available fridge. No air conditioning. Lift looks like technical elevator, not lift in 4 stars hotel.

Dear Hebrayah, thank you for your feedback. I am sorry we did not meet your expectations. For our guests who do not have a minibar in the room we offer a fridge at the reception for cooling items free of charge. We offer rooms with and without air condition. Please ask our reception for availabilty of a higher category if you would like to have an AC in the room. Best regards, Judith Brix Rooms Division Manager

Good location

TripAdvisor rating 3.5/5

Z9269PZ Business - 14/10/2019 TripAdvisor review

Good location right next to Westbahnhof, good breakfast and quiet rooms. Only issue there are always tour busses with lots of people especially in the mornings making having breakfast a challenge when all are in the breakfast room at the same time.

Dear guest, thank you for your feedback. We are glad you had a pleasent stay with us and enjoyed our breakfast buffet. Indeed it could be sometimes a little bit croweded in the restaurant however, please ask our reception team for the best breakfast time. We hope to welcome you back. Best regards, Judith Brix Rooms Division Manager

Very convenient and comfortable stay

Customer review rating 4.3/5

Trevor A. Families - 08/10/2019 Confirmed reviews ALL

Location was so convenient to trainline and transport. Good check in though initial room did not have the twin beds as sought at booking but reception quickly made the change. Enjoyed the service and hotel presented very well. Liked the layout and environment. Did not partake of any meals but received the welcome drink which provided for a relaxed time after returning from day in Salzburg.

Dear Trevor, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Birthday trip

Customer review rating 4.3/5

Dave C. Couples - 08/10/2019 Confirmed reviews ALL

Very pleasant, well situated.

Dear David, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager
Customer review rating 4.3/5

Anastasia Families - 08/10/2019 Confirmed reviews ALL

My husband and I visited Vienna last week. We stayed at Mercure Wien Westbahnhof , staff were helpful and friendly. Our room was clean and comfortable. The best part is breakfast. Well done Mercure and see you soon!

Dear Anastasiia, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Business stay for 2 week.

Customer review rating 4.3/5

Mana L. Business - 07/10/2019 Confirmed reviews ALL

Fast check in, nice staff moderate cleanliness room, but a little bit noisy from opposite and beside room. Breakfast is the every day same food but we can ask for the chief for fry egg nothing more. For Accor member only get welcome drink and privileges to special decorate room booking (In my point of view it's not different from my college room!! from the same booking) Welcome drink is very appreciate we can should any kind of drinking in the bar. From booking we should have premium internet (from silver member and in the booking choice) but nothing special from hotel for us, the staff give us normal access to the internet with cannot use VoIP calling to out country such as FaceTime, Line call etc and it very often cut off and need to re-sign in.

Dear Mana, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. I am glad to read you liked our bar and team members. Your comments regarding our breakfast buffet and also the internet connection noted I down. I will discuss them with our responsible team members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Best choice for westbahnhof area

Customer review rating 4.3/5

Otaku F. Solo - 07/10/2019 Confirmed reviews ALL

If you would like to stay in westbahnhof area then it's undoubtfully the best choice.

Dear Yang, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Perfect!

Customer review rating 4.3/5

Kristyna T. Couples - 04/10/2019 Confirmed reviews ALL

Everything was perfect, lovely employees, very nice room, excellent service! <3

Dear Kristyna, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Average hotel

Customer review rating 4.3/5

Anonymous Solo - 02/10/2019 Confirmed reviews ALL

The hotel was in a good location , service provided was good The ventilation inside room was not good too hot

Dear Sinitta, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Good stay

Customer review rating 4.3/5

Sergio Solo - 02/10/2019 Confirmed reviews ALL

The hotel is quiet and pretty elegant. I found it clean and comfortable. It is located very close to bus and metro station.

Dear Sergio, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager
Customer review rating 4.3/5

Juan Friends - 02/10/2019 Confirmed reviews ALL

AGRADABLE

Dear Juan, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Brief thankfully as rooms too small

Customer review rating 4.3/5

Jules R. Couples - 02/10/2019 Confirmed reviews ALL

Hated the room by the lift it felt like a last minute squeeze in. Room too small could not stand up straight due to slanted ceiling. All in all disappointing.

Dear Julie-Anne, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As our hotel was fully booked, we gave you a free upgrade to one of our privilege rooms. I am sorry you were not satisfied. Please contact the next time our reception for a room change. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Judith Brix Rooms Division Manager

Dated rooms, needs to be refurbished ASAP

TripAdvisor rating 3.5/5

Gabor N Couples - 25/09/2019 TripAdvisor review

Dated rooms, big whole on the wall, tattered wallpaper, aged furnitures, missing carpet skirting, broken windowsill, I made some deterrent photos to prove. No black out curtains, you can't sleep from sunrise. Room change was not offered due to fully occupation. And this was a superior roomtype... No question at check-out about my stay, no compensation given. Never return here.

Dear Gabor, thank you for your feedback. I am sorry we did not meet your expectations. We always try our best to make every guest happy. Nevertheless sometimes it is not possible to offer a room move for the same day, due to the current booking situaiton. A room move on the next day is always possible. I also will forward your comments to our general management. Best regards, Judith Brix Rooms Division Manager

Great location very close to train station.

Customer review rating 4.3/5

Mana L. Business - 24/09/2019 Confirmed reviews ALL

Very convenient stay, cleanliness room.

Dear Mana l., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mit freundlichen Grüßen, Judith Brix Rooms Division Manager

Long stay for business in Vienna

TripAdvisor rating 3.5/5

na2827 Business - 17/09/2019 TripAdvisor review

Hotel is very close to the West Bahn station and U3/U6. Check in is quite quick, Room almost clean but in someday between stay seem to be quick cleaning. Room size is compact for couple traveller is fine, but we wonder they are not have a snack bar and bath room is only all in one shampoo and dryer only!! Air condition is great we stay in hot summer and sleep well with air conditioning in room. Breakfast have the same food for every day, with moderate quality of food.

Dear guest, thank you for your detailed feedback. We have also room categories with filled up minibars or the option to order it directly to your room. I am sorry our breakfast buffet did not meet your expectations to the fullest but please be assured, that I will adress your feedback directly to the responsible manager. We would appreciate to welcome you back. Best regards, Judtih Brix Rooms Division Manager

Disturbing cleaning women

Customer review rating 4.3/5

Anonymous Couples - 06/09/2019 Confirmed reviews ALL

It was really pleasure in your hotel, but i have a smaller bad opinion about our stay. The first day we didnt get any cleaning that wasnt a problem for me, but then at the checking day as we were packing and prepairng home the cleaning woman alwAys opened our door that she want to clean. I was trying to explain her that we are leaving in one hour but she didnt understand both in english not german, so she really wanted to clean.

Dear Aliz, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry our housekeeping service disturbed you on your day of departure. I already informed our responsible manager and she will take care of it to avoid such situations in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Clean with friendly and helpful staff

Customer review rating 4.3/5

Shelley F. Solo - 31/08/2019 Confirmed reviews ALL

Staff were informative, helpful and friendly. The room was comfortable and clean and the hotel was well situated

Dear Shelleyanne, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager
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