Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.2/5 1,291 reviews

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Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
Hotel Mercure Wien Westbahnhof - Image 3
Hotel Mercure Wien Westbahnhof - Image 4
Felberstrasse 4, 1150 VIENNA, Austria

Description

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

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Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Telephone
Fax +43 1 98111930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,291 reviews

TripAdvisor Rating  3.5/5  1,437 reviews

Avoid 'budget' rooms if you can...

TripAdvisor rating 4.0/5

Anuhas TripAdvisor review

Stayed there for 3 nights from 21st of September 2024. It took me a while to warm up to it, but once it did, I really enjoyed my stay. Only after I entered the room, I realised that I had booked a 'Budget' room through Agoda, which is not the same as 'standard'. That means you get only 2 pillows for a double bed, first floor rooms with no air-conditioning (which should not be an issue in late autumn, winter and early spring). Room was very clean, and the shower/bathtub was excellent. Reception staff were friendly and very helpful. They have a luggage storage so you can arrive or leave early without having to pay extra for luggage storage. It's just a 2-3 minute walk from Westbahnhof and I managed to walk to pretty much all major attraction from there. There are plenty of small, and big places to eat, all within short walking distances. Only thing I didn't like was the shock of having to pay 13 Euros for a glass of basic white wine at the bar which the bar stewardess preferred to be paid by cash but never saw the transaction getting entered into a cash register nor received or asked if I want to a receipt for the transaction. I was too tired to argue, but I noticed that the three people sat in the next table, had the same shock when they heard their total. Maybe the management can sort this out to avoid such unpleasant experiences in the future. Having a dedicated ironing room, but not providing irons and boards on request, is also a dated practice but it didn't bother me much as much as I thought it would. I would happily stay there again.

Extremely small room !!!

Customer review rating 2.0/5

Hans Business - Confirmed reviews ALL

As a 4 star hotel you should not offer such a tiny attic room. Then change the star class of the hotel! Please!

Dear Mr. G., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Wien Westbahnhof. We regret that your experience with your room did not meet your expectations; please allow us to express our sincerest apologies. We hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Nice location

Customer review rating 4.5/5

Craig D. Families - Confirmed reviews ALL

Travelling with wife and elderly father, rooms were clean, and transport close by

Dear Mr. D., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Wien Westbahnhof We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and your room in particular. Our guests deserve the best. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Good but can improve

TripAdvisor rating 3.0/5

shedee TripAdvisor review

Hotel's location is pretty good and room size was spacious. The reception staff just did their job and nothing more. The airconditioning was poor and to that the front office just said that they have not experienced the weather being so warm so too bad, nothing can be done. Also, very annoying that everything is to be done by an app. Why can't they just put a room phone in? What if there is an emergency?

Dear shedee, Thank you for your visit, the positive feedback, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Good stay

Customer review rating 4.0/5

Nz Couples - Confirmed reviews ALL

We really enjoyed our stay at the Mercure, very friendly stuff. Rooms are nice clean we had everything in the room. Location is perfect right near the Metre station and outside the hotel there is a very nice restaurant amazing food. Will definitely stay here again

Dear Ms. Z., Thank you for staying with us at Mercure Hotel Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in nearly all categories, and the positive remarks on the stuff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

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Other web-users rate our hotel

  • 1,663 reviews 9.5/10 Location
  • 1,766 reviews 5.2/10 Room
  • 1,308 reviews 8/10 Service
  • 52 reviews 8.8/10 WiFi
  • 823 reviews 3.9/10 Comfort
  • 662 reviews 7.9/10 Breakfast
  • 638 reviews 7.4/10 Cleanliness
  • 526 reviews 3.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.