Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.2/5 1,408 reviews

Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
Hotel Mercure Wien Westbahnhof - Image 3
Hotel Mercure Wien Westbahnhof - Image 4

Description

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,408 reviews

Customer review rating 3.5/5

Millie L. Solo - Confirmed reviews ALL

Good hotel but fire alarm went off in the whole building at 2am for an alarm that was triggered outside the building

Dear Millie L., We would like to offer our sincere apologies for the fire alarm. We feel very bad for the inconveniences you had to deal with. We very much hope that on your next visit we will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 3.5/5

Sergei R. Couples - Confirmed reviews ALL

I always appreciate the level of comfort and location in your hotel but this time I give 7 points because of few disappointing moments: I registered online but nevertheless I had to fill papers while check-in In a room’s safe batteries were discharged and it took 2 days to replace them The shower hose was sparkling water everywhere. To my knowledge the replacement costs not more than 2 euros

Dear Sergei R., Thank you so much for staying with us again. It is always our pleasure to have you as our guest. Thank you also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied again. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.5/5

Daniel F. Business - Confirmed reviews ALL

Building a little bit old, elevetors old, rooms a bit outdated but overall clean and comfortable. Welcome drinks were a plus.

Dear Daniel F., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 5.0/5

Aleksia B. Business - Confirmed reviews ALL

Loved it, clean and calm.

Dear Aleksia B., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.0/5

Paul B. Solo - Confirmed reviews ALL

Hotel across the road from Wien West railway station Friendly staff Good WIFI Needed another pillow No remote for TV in room!

Dear Paul B., Thank you for your visit, the positive feedback, and also for your critique and suggestions on improvement. Please accept our apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Other web-users rate our hotel

  • 1,955 reviews 9.5/10 Location
  • 2,031 reviews 5.5/10 Room
  • 1,556 reviews 7.9/10 Service
  • 44 reviews 8.7/10 WiFi
  • 942 reviews 4.5/10 Comfort
  • 774 reviews 7.8/10 Cleanliness
  • 667 reviews 3.2/10 Vibe
  • 589 reviews 6.5/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Vienna