Hotel Mercure Wien Westbahnhof 4 stars

TripAdvisor rating 3.5/5 1,301 reviews
Hotel Mercure Wien Westbahnhof
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Hotel extras

  • Located a 5-minute walk from the city hall

  • Airport bus (Vienna Airport Line) and FlixBus stop in close proximity

  • Mariahilferstrasse, the city's longest shopping street, is right around the corner

  • 10 minutes from the Raimund Theater

  • Sauna for relaxing

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Pets allowedPaying
  • 100% non-smoking hotel
  • VIENNA AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Sauna
  • Bicycles rental (Nearby)
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150
vienna
austria

Tel: +431981110

Fax: (+43)1/98111930

Contact email

Check-in from 15h00

Check out up to 12h00

  • FROM WIEN MEIDLING :   U6 WESTBAHNHOF

  • U3, U6 :   U3, U6 WESTBAHNHOF

  • By plane

    VIENNA AIRPORT At 19km / 11.81 miles - Shuttle paying

  • By train

    WESTBAHNHOF At 0.1km / 0.06 miles

GPS :48.198155, 16.337507

Our accommodations

Choose between Standard Rooms with single or twin beds, Superior Rooms with air conditioning or luxuriously furnished Privilege Rooms.

Standard room with one single bed

  • Max. number of persons: 1
  • Area: From 18
  • Satellite/cable colour TV
  • Direct dial telephone

Standard 1 Double Bed

  • Max. number of persons: 2
  • Area: From 20
  • Satellite/cable colour TV
  • Direct dial telephone

Superior 1 Double Bed

  • Max. number of persons: 2
  • Area: From 20
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with a double bed

  • Max. number of persons: 2
  • Area: From 18
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Suite/Family Room with double bed and sofa

  • Max. number of persons: 3
  • Area: From 26
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

MyRoom by Mark: Railway/Double Room

  • Max. number of persons: 2
  • Area: From 22
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Alban and Oliver: A Time to Make Friends/Double Room

  • Max. number of persons: 2
  • Area: From 22
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Mariella and Julia: Zebra/Twin Room

  • Max. number of persons: 2
  • Area: From 22
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Shekibe and Nesrin: Nature/Twin Room

  • Max. number of persons: 2
  • Area: From 22
  • Satellite/cable colour TV
  • Direct dial telephone

MyRoom by Kira and Tobias: Music/Double Room

  • Max. number of persons: 2
  • Area: From 22
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

MFIFTEEN

Type of cuisine: Bistro

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M FIFTEEN

Photo non contractuelle / Strictly non binding

The M fifteen bar is an ideal after-work meeting point where you can round off a successful day by sampling one of our "Grands Vins Mercure" or a refreshing cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 260

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 153 people

Find out more

Our guest reviews for
Hotel Mercure Wien Westbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,619 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,301 reviews

Family trip

Customer review rating 4.3/5

Marcelo Families - 10/01/2020 Confirmed reviews ALL

It was not a good experience. Despite the friendly staff, the room was old and the bathroom have bad smell. And my daughter had eaten a watermelon in the breakfast, felt really bad, we said to the receptionist and they did nothing to help or support us.

Dear Marcelo, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We prepare our fruit fresh everyday. I spoke already to our restaurant manager to inform him about the issue. I hope your daughter is already feeling better. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Judith Brix Rooms Division Manager

well situated, pricey breakfast, slow elevators.

Customer review rating 4.3/5

John A. Couples - 08/01/2020 Confirmed reviews ALL

Delightful staff and very helpful with all questions answered quickly.

Dear John, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

It was very average. I would have expected more from a 4 star property

Customer review rating 4.3/5

Parth D. Friends - 07/01/2020 Confirmed reviews ALL

The property being 4 star did not have: -Mini Bar -Lockers in the rooms -Variety for breakfast -Live kitchen counter

Dear Parth, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Judith Brix Rooms Division Manager

Cosy place in great neighbourhood

Customer review rating 4.3/5

Iryna O. Families - 06/01/2020 Confirmed reviews ALL

I liked welcoming and helpful personnel, service at breakfast and breakfast itself, comfortable, but small room. Bedding was comfortable, windows faced a quiet street. Having an electric kettle in the room we could have tea or coffee (even decaf) any time we wanted. As I am from those travellers who like exploring new places, this is a great departure point to travel around Vienna: the old city is a few tram stops away, Westbahnhof is also a big metro hub. From here you can get even to the outskirts of the city.

Dear Iryna, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Comfortable

Customer review rating 4.3/5

Girish R. Couples - 04/01/2020 Confirmed reviews ALL

Location of the Hotel is advantage. close the west bahnhof. Room is cosy, neat and comfortable Staff is quite helpful

Dear Girish, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Long weekend before Christmas

Customer review rating 4.3/5

Andreea Couples - 03/01/2020 Confirmed reviews ALL

overall positive

Dear Andreea, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry we did not meet your expectaitons regarding our accomondation to the fullest. I will adress your rating to our responsible departements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

In need of refurbishment

Customer review rating 4.3/5

Andrew S. Solo - 01/01/2020 Confirmed reviews ALL

I have stayed at this hotel many times, and will stay again. It is very close to Wien Westbahnhof and U3 / U6 The room was small and did not have enough plug sockets. The bath was welcome after a cold day The staff were friendly The breakfast was good

Dear Andrew, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. We are always glad to receive feedback from our frequent guests. We are happy to read that you like our central location as well as our breakfast buffet. Indeed we also would appreciate to get a refurbishment. Unfortunetly at the moment it is no renovation planned. Thank you again for sharing your experience, and we are looking forward to welcome you again. Sincerely, Judith Brix Rooms Division Manager

Very good location

Customer review rating 4.3/5

Kt Couples - 30/12/2019 Confirmed reviews ALL

Next to west bahnhohf station which is the central station for exchange. Clean & comfortable. Breakfast is good. Receptionist give a warm welcome and good service.

Dear Tangkiatepipat, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. All the best for 2020. Sincerely, Judith Brix Rooms Division Manager

Great experience

TripAdvisor rating 3.5/5

monicavasile Family - 27/12/2019 TripAdvisor review

The room was not big enough but clean and comfortable with all the necessary items. The staff was very nice and kind. Breakfast was very good and diverse. The hotel is very well placed, next to the railway station and means of transport.

Dear guest, thank you for your feedback. We are happy to read you had a pleasent stay with us and enjoyed our breakfast buffet as well as our central location. Your positive words for our team members are highly appreciated. We hope to see you again soon. Best regards, Judith Brix Rooms Division Manager

Okay

Customer review rating 4.3/5

Anonymous Couples - 26/12/2019 Confirmed reviews ALL

Malfunctioning tv,

Dear Oretha, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. I am sorry we did not meet your expectations to the fullest. Please be assured that I will adress your critical points directly to our responsible departemenst. Nevertheless I am glad to see the high ratings for our team members as well as for our breakfast buffet. Thank you very much. We hope to welcome you back to leave you completely satisfied. All the best for 2020. Sincerely, Judith Brix Rooms Division Manager

Will definitely come back again :)

Customer review rating 4.3/5

Jenna Solo - 29/11/2019 Confirmed reviews ALL

Friendly staff, clean rooms and a great location close to the center! Will come back! Can absolutely recommend this hotel! :) THANK YOU

Dear Franziska, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Late vacation

TripAdvisor rating 3.5/5

Michal S Solo travel - 18/11/2019 TripAdvisor review

The stay at the hotel was without issues. My room had windows into the central yard, the vista was quite industrial with the emergency stairs, interresting. It was quiet. I think the building was not originally projected to be a hotel. The lobby, bar and breakfast-room are spatious, and well lit. I liked the breakfast, it would be possible to stay longer and not fall into stereotype. As I got a voucher for a welcome drink, one evening I visited the bar and tried a red wine from the Burgenland area, and it made me smile. Location is easily reachable, Westbahnhof is a nucleus of the public transport system. I wish I would not take my vacation in November, as two of my points of interrest were closed for maintenance/reconstruction.

Dear Michal, thank you for your detailed feedback. I will share your positive words for our breakfast buffet as well as our bar with my colleagues. Even if two of points of interrest were closed for maintenance, we hope you had a great time in Vienna. Best regards, Judith Brix Rooms Division Manager

Good value for money

TripAdvisor rating 3.5/5

Μιλτιάδης Χ Family - 10/11/2019 TripAdvisor review

The hotel is just a few meters away from the train station and the metro station. From this point, a very good location. The staff are helpful. The rooms are moderate. I don't know about breakfast, because we didn't eat.

Dear guest, thank you for your feedback. We are glad you had a pleasent stay with us and used our central location for exploring Vienna. We would appreciate to welcome you back. Best regards, Judith Brix Rooms Division Manager

Definitely not 4 stars service

TripAdvisor rating 3.5/5

Hebrayah Friends getaway - 23/10/2019 TripAdvisor review

What was good - generally some staff members were nice and helpful - at least for me. Breakfast was just ok - nothing exceptional - in Ibis (3 stars the same owner, 300 m distant) much better. Fungus in bathroom, Double bed not suitable to sleep 2 poersons together, because it was just 2 beds standing next to each other sliding on sides while trying to sleep together. I dont know why closed - or not available fridge. No air conditioning. Lift looks like technical elevator, not lift in 4 stars hotel.

Dear Hebrayah, thank you for your feedback. I am sorry we did not meet your expectations. For our guests who do not have a minibar in the room we offer a fridge at the reception for cooling items free of charge. We offer rooms with and without air condition. Please ask our reception for availabilty of a higher category if you would like to have an AC in the room. Best regards, Judith Brix Rooms Division Manager

Good location

TripAdvisor rating 3.5/5

Z9269PZ Business - 14/10/2019 TripAdvisor review

Good location right next to Westbahnhof, good breakfast and quiet rooms. Only issue there are always tour busses with lots of people especially in the mornings making having breakfast a challenge when all are in the breakfast room at the same time.

Dear guest, thank you for your feedback. We are glad you had a pleasent stay with us and enjoyed our breakfast buffet. Indeed it could be sometimes a little bit croweded in the restaurant however, please ask our reception team for the best breakfast time. We hope to welcome you back. Best regards, Judith Brix Rooms Division Manager

Very convenient and comfortable stay

Customer review rating 4.3/5

Trevor A. Families - 08/10/2019 Confirmed reviews ALL

Location was so convenient to trainline and transport. Good check in though initial room did not have the twin beds as sought at booking but reception quickly made the change. Enjoyed the service and hotel presented very well. Liked the layout and environment. Did not partake of any meals but received the welcome drink which provided for a relaxed time after returning from day in Salzburg.

Dear Trevor, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Birthday trip

Customer review rating 4.3/5

Dave C. Couples - 08/10/2019 Confirmed reviews ALL

Very pleasant, well situated.

Dear David, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager
Customer review rating 4.3/5

Anastasia Families - 08/10/2019 Confirmed reviews ALL

My husband and I visited Vienna last week. We stayed at Mercure Wien Westbahnhof , staff were helpful and friendly. Our room was clean and comfortable. The best part is breakfast. Well done Mercure and see you soon!

Dear Anastasiia, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Business stay for 2 week.

Customer review rating 4.3/5

Mana L. Business - 07/10/2019 Confirmed reviews ALL

Fast check in, nice staff moderate cleanliness room, but a little bit noisy from opposite and beside room. Breakfast is the every day same food but we can ask for the chief for fry egg nothing more. For Accor member only get welcome drink and privileges to special decorate room booking (In my point of view it's not different from my college room!! from the same booking) Welcome drink is very appreciate we can should any kind of drinking in the bar. From booking we should have premium internet (from silver member and in the booking choice) but nothing special from hotel for us, the staff give us normal access to the internet with cannot use VoIP calling to out country such as FaceTime, Line call etc and it very often cut off and need to re-sign in.

Dear Mana, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. I am glad to read you liked our bar and team members. Your comments regarding our breakfast buffet and also the internet connection noted I down. I will discuss them with our responsible team members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Best choice for westbahnhof area

Customer review rating 4.3/5

Otaku F. Solo - 07/10/2019 Confirmed reviews ALL

If you would like to stay in westbahnhof area then it's undoubtfully the best choice.

Dear Yang, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager
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