Name: Hotel Mercure Wien Westbahnhof
Address: VIENNA, 1150, AUSTRIA
Telephone: (+43)1/981110

Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.3/5 168 reviews

See on a map

Description

Hotel Mercure Wien Westbahnhof

Hotel for travellers looking for local and authentic experiences

Welcome to the Mercure Wien Westbahnhof. We have introduced intensified hygiene and prevention measures to ensure your protection and make your visit to Vienna safe.

Hotel Manager

The Hotel Vienna Mercure Westbahnhof is situated next to the train station City West, in an impressive location near Mariahilfer Strasse with a fantastic range of shops to choose from. It is also close to Wiener Stadthalle, a venue for international artis ts, just around the corner from Vienna's top musical stage - Raimund Theater. The Naschmarkt, Schönbrunn Palace, Art History Museum, the new Stadtsaal Theater and Vienna's historical old town are easy to visit by metro and tram.

Our rich buffet breakfast is a perfect start to the day & gives you energy you need for sightseeing or meeting. Our bistro bar M-Fifteen invites you to have a snack in between or cocktail in the evening. Our location by the Westbahnhof enables to easily reach many sights on foot or by public transport. St. Charles Church, St. Stephen's Cathedral, Hofburg & the Town Hall are some of Vienna's attractions.

Schönbrunn Palace, Maria Hilfer Straße, St. Stephen's Cathedral, the Nature & Art History Museum, the typically Austrian coffee house culture... countless discoveries await you! The hotel staff will be happy to give you tips for your stay in Vienna.

Hotel extras

Located a 5-minute walk from the "Stadthalle"
Airport bus (Vienna Airport Line) and FlixBus stop in close proximity
Mariahilferstraße, Vienna's longest shopping street, is also nearby
A 10-minute walk from the Raimund Theater

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

Telephone +43 1 981110

+43 1 98111930

FROM WIEN MEIDLING: U6 WESTBAHNHOF
U3, U6: U3, U6 WESTBAHNHOF

By plane
VIENNA AIRPORT At 19km / 11 miles - Shuttle paying
By train
WESTBAHNHOF At 0km / 0 miles

GPS:48.198155, 16.337507

Hotel services

Check-in from 15h00 - Check out up to 12h00

In summary

On site

Car park
Shuttle
Wheelchair accessible hotel
Wi-Fi
Breakfast
Bar
Meeting rooms

M FIFTEEN

The M fifteen bar is an ideal after-work meeting point where you can round off a successful day by sampling one of our "Grands Vins Mercure" or a refreshing cocktail.

Our accommodation(s)

Choose between Standard Rooms with single or twin beds, Superior Rooms with air conditioning or luxuriously furnished Privilege Rooms.

Superior room

Max. number of persons: 2
Area: From 20 m² / 215 sq ft

Privilege Room

Max. number of persons: 2
Area: From 18 m² / 193 sq ft

Coffee/tea making facilities
Bathrobe

The One for ALL

Max. number of persons: 2
Area: From 20 m² / 215 sq ft

Business Desk
Bathroom products

Our guest reviews

Good location

Romaniaspider 5/17/2022 TripAdvisor review

Nice location, very close to public transport, clean rooms and lobby, good value for money, excelent service, don't know about breakfast. Recommend it . Cons: no AC, no fridge, no net on window. Pro: good value for money, after all!

Well located

Yolando A. Couples - 5/16/2022 Confirmed reviews ALL

The location of hotel Mercure is well accessible to public transport and nearby shops. The breakfast is really heavy. Don't care if the place is old. The staff are nice and friendly.

Dear Mr. A., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Wien Westbahnhof We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Well located

Ivana Friends - 5/16/2022 Confirmed reviews ALL

very pleasant

Dear Ms. L., Thank you for staying with us at Mercure Hotel Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the stellar review and the lovely comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the ibis Munich City

Fair price, can't expect more

Médéric Business - 5/13/2022 Confirmed reviews ALL

For the price we paid, it's fair. But the building should absolutely not be operated under Mercure, it hurts the brand. Nice staff for the checking (young man), but overall, ladies at the reception provided poor service, not saying "hi" or "bye" when entering or leaving the lobby, speaking and laughing loudly and not really friendly. Cleaning was too late!!! They even entered the room at 4 pm while I was taking a nap. Could not have housekeeping service for 3 days out of 5, and when done, it was poorly done.

Dear Mr. O., Thank you very much for your visit and for taking the time to review your stay at the Mercure Hotel Wien Westbahnhof. We sincerely apologize for the deficiencies and human errors regarding the reception and the house-keeping that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. We are also very sorry that our hotel did not appeal to you very much. We sincerely apologise for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being planned. It would be a pleasure to welcome you back to Wien and to our hotel. With best regards, The team of the Mercure Hotel Wien Westbahnhof

Well located

L. Friends - 5/10/2022 Confirmed reviews ALL

It was an amazing experience, although once we got there around 1:00 am and the doors were closed, we had to wait around 20 minutes...

Dear Mr. L., At first: We would like to offer our sincere apologies for the problems regarding the closed door at night. But on behalf of the entire team, we would like to thank you for your stellar review. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Well located

Davor Families - 5/9/2022 Confirmed reviews ALL

The hotel is close to the metro station so it is easily accessible. It is a few stations away from the city center. The rooms were clean but I would say refreshments of rooms is needed. All in all, acceptable.

Dear Mr. Z., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Wien Westbahnhof. Of course we do acknowledge, that there is still “room for improvement” in some category. Please be assured that these particular issues will be addressed and discussed within our local team and that we will try our best to improve in these areas even more. We are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Good stay

Shane Solo - 5/9/2022 Confirmed reviews ALL

Location was great as there are two stations near the hotel. Close to shops and restaurants as well. Had a trouble with the TV but not a big deal. Room cleaners are available everyday. Overall great experience.

Dear Ms. L., On behalf of the entire team, we would like to thank you for your positive review and the great remarks on the house-keeping. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Service is what it should be, good location and good vibe

Bobby Business - 5/8/2022 Confirmed reviews ALL

Everything was great except the surprise of paying parking which was never mentioned - I thought that as a hotel guest it comes complementary.

Dear Mr. S., On behalf of the entire team, we would like to thank you for your stellar review. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. Regarding the fees for our parking garage, I would like to let you know that they reflect the average cost for parking spots here in Vienna, a city that can get costly at times. I hope you understand. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Conveniently located next to all means of transport

Michal R. Business - 5/7/2022 Confirmed reviews ALL

A bit outdated hotel, but clean. Mattress was a bit too soft for me, but overall had a good sleep. I've definitely liked breakfast.

Dear Mr. R., We are very pleased that you took the time to review your visit with us at Mercure Wien Westbahnhof. Thank you for your positive remarks on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Well located

Kromi Couples - 5/1/2022 Confirmed reviews ALL

+ Close to public transport and shopping street Mariahilferstraße. - Rooms are rather dated, could be refurbished.

Dear Ms. I., Thank you very much for your visit and for taking the time to review your stay at the Mercure Hotel Wien Westbahnhof. We are very sorry that our hotel did not appeal to you very much. We sincerely apologise for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being planned. It would be a pleasure to welcome you back to Wien and to our hotel. With best regards, The team of the Mercure Hotel Wien Westbahnhof

Anonymous Couples - 4/28/2022 Confirmed reviews ALL

I was really surprised to pay 20 eur for parking one night at the hotel parking, especially as a gold member. You should not state in the descripition that the hotel has a parking place, without mentioning how expensive it is. I assumed it is free of charge like for all the other accor hotels. Definitely wouldn’t recommend the place.

Dear Ms. K., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Wien Westbahnhof. We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Regarding the fees for our parking garage, I would like to let you know that they reflect the average cost for parking spots here in Vienna, a city that can get costly at times. I hope you understand. Allow me also to point out that parking fees are standard in all Mercure, Novotel and ibis hotels that we know of. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Quiet, clean, well located

Constantin J. Solo - 4/22/2022 Confirmed reviews ALL

I stayed four nights at this hotel, for a short getaway, and I found it very well placed for everything - near Westbahnhof, U-bahn, trams, Mariahilferstrasse... It's very clean (every day , when I get back i found the room arranged) and also quiet (I could hear the birds sing - my room was interior background oriented) . The receptionist was very kind and prompt, considering that I used some ALL points for the payment.

Dear Mr. J., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Wien Westbahnhof We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Excellent hotel

Christina H. Couples - 4/20/2022 Confirmed reviews ALL

Very good hotel conveniently located. Secure underground parking which is a must in Vienna if you travel with your car.

Dear Ms. H., Thank you for staying with us at Mercure Hotel Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in nearly all categories and the great comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the ibis Munich City

Well located

Roni C. Business - 3/9/2022 Confirmed reviews ALL

Service was very good. Rooms are old but fairly Breakfast was OK but small variety of food Location very good.

Dear Mr. c., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Wien Westbahnhof It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy, we would like to say a sincere “thank you” again. We are very sorry that you did not like our hotel completely. We sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details due to its age and unfortunately also shows one or two signs of wear and tear. Please be assured, however, that appropriate renovation measures are already being planned. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Good to be back

Mihai Solo - 3/7/2022 Confirmed reviews ALL

Mercure Westbahnhof welcomes guests again after Covid. My first stay here since 2 years. Good to be back. As expected.

Dear Mr. D., Thank you for staying with us at Mercure Hotel Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest again. We are very pleased that you enjoyed our services and your overall stay with us. On behalf of the entire team, we would like to thank you for the positive review, and the satisfied remarks. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the ibis Munich City

Great experience

monicavasile Families - 12/27/2019 TripAdvisor review

The room was not big enough but clean and comfortable with all the necessary items. The staff was very nice and kind. Breakfast was very good and diverse. The hotel is very well placed, next to the railway station and means of transport.

Dear guest, thank you for your feedback. We are happy to read you had a pleasent stay with us and enjoyed our breakfast buffet as well as our central location. Your positive words for our team members are highly appreciated. We hope to see you again soon. Best regards, Judith Brix Rooms Division Manager

Late vacation

Michal S Solo travel - 11/18/2019 TripAdvisor review

The stay at the hotel was without issues. My room had windows into the central yard, the vista was quite industrial with the emergency stairs, interresting. It was quiet. I think the building was not originally projected to be a hotel. The lobby, bar and breakfast-room are spatious, and well lit. I liked the breakfast, it would be possible to stay longer and not fall into stereotype. As I got a voucher for a welcome drink, one evening I visited the bar and tried a red wine from the Burgenland area, and it made me smile. Location is easily reachable, Westbahnhof is a nucleus of the public transport system. I wish I would not take my vacation in November, as two of my points of interrest were closed for maintenance/reconstruction.

Dear Michal, thank you for your detailed feedback. I will share your positive words for our breakfast buffet as well as our bar with my colleagues. Even if two of points of interrest were closed for maintenance, we hope you had a great time in Vienna. Best regards, Judith Brix Rooms Division Manager

Good value for money

Μιλτιάδης Χ Families - 11/10/2019 TripAdvisor review

The hotel is just a few meters away from the train station and the metro station. From this point, a very good location. The staff are helpful. The rooms are moderate. I don't know about breakfast, because we didn't eat.

Dear guest, thank you for your feedback. We are glad you had a pleasent stay with us and used our central location for exploring Vienna. We would appreciate to welcome you back. Best regards, Judith Brix Rooms Division Manager

Definitely not 4 stars service

Hebrayah Friends getaway - 10/23/2019 TripAdvisor review

What was good - generally some staff members were nice and helpful - at least for me. Breakfast was just ok - nothing exceptional - in Ibis (3 stars the same owner, 300 m distant) much better. Fungus in bathroom, Double bed not suitable to sleep 2 poersons together, because it was just 2 beds standing next to each other sliding on sides while trying to sleep together. I dont know why closed - or not available fridge. No air conditioning. Lift looks like technical elevator, not lift in 4 stars hotel.

Dear Hebrayah, thank you for your feedback. I am sorry we did not meet your expectations. For our guests who do not have a minibar in the room we offer a fridge at the reception for cooling items free of charge. We offer rooms with and without air condition. Please ask our reception for availabilty of a higher category if you would like to have an AC in the room. Best regards, Judith Brix Rooms Division Manager

Good location

Z9269PZ Business - 10/14/2019 TripAdvisor review

Good location right next to Westbahnhof, good breakfast and quiet rooms. Only issue there are always tour busses with lots of people especially in the mornings making having breakfast a challenge when all are in the breakfast room at the same time.

Dear guest, thank you for your feedback. We are glad you had a pleasent stay with us and enjoyed our breakfast buffet. Indeed it could be sometimes a little bit croweded in the restaurant however, please ask our reception team for the best breakfast time. We hope to welcome you back. Best regards, Judith Brix Rooms Division Manager

Our most recent 20 reviews

In partnership with TripAdvisor