Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.1/5 1,965 reviews

Best price
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Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
Hotel Mercure Wien Westbahnhof - Image 3
Hotel Mercure Wien Westbahnhof - Image 4
Felberstrasse 4, 1150 VIENNA, Austria

Description

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Budget - Twin Room

Photo out of - Budget - Twin Room

During your visit to Vienna, the low overnight rate is the star attraction; these rooms do not include the usual Mercure standard features such as a safe, mini-bar, kettle, and full air conditioning, and only have twin beds (2 x 90 x 200 cm).

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Our superior rooms feature a choice of double bed (160 x 200 cm) or 2 separate beds (90 x 200 cm), a TV, desk, refrigerator, safe, kettle, tea & coffee, bathtub, hairdryer and air conditioning.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air
See availabilities

Book one of our spacious privilege rooms featuring a double bed (160 x 200 cm), TV, desk electric kettle, Nespresso machine, tea & coffee, refrigerator, bathtub and air conditioning.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Free WIFI, safe, coffee and tea making facilities and a bathroom with bathtub or shower. With air conditioning. Room for multiple guests.

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

Single bed(s) x1

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Connecting room with a single bed and a double bed. Free WIFI and a bathroom with bathtub or shower. No air conditioning. Adjacent to another room.

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

Single bed(s) x1

Twin bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
See availabilities

Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Telephone
Fax +43 1 98111930
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 252 rooms
  • 5 connecting rooms
  • 252 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

  • On site
  • Indoor parking
  • Private
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 25.00 € 25 EUR Per day

WESTSIDE

Photo out of - WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Cooking style
International
Capacity
100
Accessibility
Accessible service
1150 Vienna, Austria
Telephone +43 1 5355936
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Maestro
  • Visa

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

The chic Westside Bar in Hotel Mercure Wien Westbahnhof is the ideal after-work meeting spot. Round off a successful day with a glass of Mercure vintage wine, tasty bites or a refreshing cocktail.

Start your day with a satisfying breakfast served from 6:30 am. Choose from a selection of over 160 delicious treats, including coffee and Viennese specialties. Breakfast room service is also available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,965 reviews

Customer review rating 3.5/5

Csaba H. Business - Confirmed reviews ALL

Dear Csaba H., Thank you for your visit, the positive remarks on the staff, and also for your critique and suggestions on improvement. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 2.0/5

Josephine W. Solo - Confirmed reviews ALL

Dear Josephine W., We would like to offer our sincere apologies for the problems and deficiencies and for the behaviour of the colleague. That is unacceptable and below our standards. Please rest assured that we have already looked into this and taken steps - and we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with. Now we would like to ask you to give us another chance. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 3.5/5

Artit N. Friends - Confirmed reviews ALL

Dear Artit N., Thank you very much for your visit. Of course, we do acknowledge, that there is still “room for improvement” in some category. Please be assured that the particular issues will be addressed and discussed within our local team and that we will try our best to improve in these areas even more. We are looking forward to your next visit, which we hope will leave you completely satisfied. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.0/5

Derek F. Friends - Confirmed reviews ALL

Dear Derek F., On behalf of the entire team, we would like to thank you for your positive review. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 3.0/5

Sara D. Couples - Confirmed reviews ALL

Dear Sara D., We would like to offer our sincere apologies for the problems and deficiencies regarding the housekeeping. That is unacceptable and below our standards. Please rest assured that we have already looked into this and taken steps - and we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with. Now we would like to ask you to give us another chance. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Dear Csaba H., Thank you for your visit, the positive remarks on the staff, and also for your critique and suggestions on improvement. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 2.0/5

Josephine W. Solo - Confirmed reviews ALL

Bad experience in Mercure , Westbahnhof ! The room is basically bed and bathroom , nothing else ! I left my converter in the room when I checked out to stay in another city one night. When I went back for another period of stay in the evening on 10OCT26, the lady was condescending towards my plead for searching my converter. I was so helpless, she just unattentively point to the to be paid power banks. I gave up and settled down in another room this time, and since they didn't provide kettle , I went down and tried to get hot water as it became cold , the lady followed me , which made me feel bad, but I kept polite to ask if I could get a cup of coffee , the lady answered grimmly , "UNFORTUNATELY NOT! " This was the way they treated a guest who stayed with them for 7 nigjts! Just a cup of cofee, Ma'am!! But, I want to express my gratitude to the gentlemen who lent me a converter and the young people who get hot water for me previously !

Dear Josephine W., We would like to offer our sincere apologies for the problems and deficiencies and for the behaviour of the colleague. That is unacceptable and below our standards. Please rest assured that we have already looked into this and taken steps - and we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with. Now we would like to ask you to give us another chance. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 3.5/5

Artit N. Friends - Confirmed reviews ALL

The room was clean and comfortable but a bit tight. The breakfast was ok. The location is convenient.

Dear Artit N., Thank you very much for your visit. Of course, we do acknowledge, that there is still “room for improvement” in some category. Please be assured that the particular issues will be addressed and discussed within our local team and that we will try our best to improve in these areas even more. We are looking forward to your next visit, which we hope will leave you completely satisfied. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.0/5

Derek F. Friends - Confirmed reviews ALL

As above

Dear Derek F., On behalf of the entire team, we would like to thank you for your positive review. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 3.0/5

Sara D. Couples - Confirmed reviews ALL

Good

Dear Sara D., We would like to offer our sincere apologies for the problems and deficiencies regarding the housekeeping. That is unacceptable and below our standards. Please rest assured that we have already looked into this and taken steps - and we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with. Now we would like to ask you to give us another chance. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 3.5/5

David F. Couples - Confirmed reviews ALL

Hotel is nice but staff at check-in unwelcoming and unfriendly…abrupt and brusk. Same in breakfast room the next morning-very rude girl clearing tables, ginger hair in pony tale - clearly didn’t want to be there and was very rude and dismissive when I simply asked if she could arrange for more cups at the coffee station I’ve found this is Vienna all over - waiters / waitresses are often rude - not sure why the city is so hostile

Dear David F., We would like to offer our sincere apologies for the behaviour of the colleagues. That is unacceptable and below our standards. Please rest assured that we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with - and at the same time we do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. We definitely do appreciate the fact that you took the time to review your stay with us. Now we would like to ask you to give us another chance. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards,

Customer review rating 1.5/5

Christopher M. Solo - Confirmed reviews ALL

I have to agree with other reviewers here that this hotel needs work. Hotel staff and cards left in the room will say that the hotel is old, but it’s the years of obvious neglect which are the real issue. Here is what I observed: - the showers have mold and hard water stains that need to be cleaned immediately - the paint is chipped, peeling, or missing throughout the hotel - walls have stains where they haven’t been wiped from spills or mess - the drapes have holes which are very clear when the sun shines through - the carpets smell musty and desperately need to be steam cleaned - seats in the lobby bar have cracking or bubbling vinyl - room finishing such as lamps are dirty - non-smoking rooms clearly have been smoked in at some point - service staff need training - dishes sit in the tables uncleared for more than a half hour, place settings are inconsistent, and staff do not ask if you want anything more - the table next to me sat waiting for someone to take a second order and finally left, that’s lost money for the hotel - even the vending machines look sad because they are empty A card in the room asks that guests leave a fair review, and this is fair. I would encourage the GM to reach out to me directly and I can provide pictures. Apparently a renovation is planned, but what’s really needed is a deep clean and some dedicated maintenance. It’s nice that the hotel replies to reviews on each site, but it would be nicer if they did something about the reviews.

Dear Christopher M., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. We appreciate your honest critique. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 3.0/5

Marc-manuel H. Business - Confirmed reviews ALL

Nice room but very noisy at night.

Dear Marc-Manuel H., Thank you very much for your visit. We regret that your experience with your room did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.0/5

Daniel O. Business - Confirmed reviews ALL

Overall a pleasant stay.

Dear Daniel O., Thank you very much for your visit. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 2.0/5

Mauricio M. D. V. Business - Confirmed reviews ALL

Great experience with breakfast and front desk staff. Room keys not working. Poor room infrastructure (room 801).

Dear Mauricio M. D. V., Thank you for your visit, the positive remarks on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 2.0/5

Darko M. Couples - Confirmed reviews ALL

I booked a Superior Room, but unfortunately the experience was well below what I would expect from a Mercure hotel. The air conditioning did not work, the bathtub was leaking water all around the bathroom, and the towels were old and worn. Even some very basic details were disappointing – for example, we did not even have two matching glasses for water in the room. The welcome drink offered through the app did not work properly either. The biggest problem, however, was the soundproofing. Our room was connected to the neighbouring room by a door, and we could hear virtually everything from next door. This made the room very uncomfortable and is certainly not what I would expect when booking a Superior Room. Finally, this is not the first time I have experienced extremely long waiting times for check-in at a Mercure hotel. Check-in should really be organised more efficiently. Overall, the room and service did not live up to the standard I would expect from the Mercure brand, especially for a Superior Room.

Dear Darko M., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. We appreciate your detailed critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 2.0/5

Barry C. Business - Confirmed reviews ALL

It was a last minute work booking. I appreciate it was short notice but the room was VERY overpriced for what was offered. The lighting didn’t work properly, the room is old and tired, the free standing chair was worn and dirty.

Dear Barry C., Thank you very much for your visit. We are very sorry that our hotel did not appeal to you. We sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. It would be a pleasure to welcome you back to Wien and to our hotel. With best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 5.0/5

Magdalena G. Couples - Confirmed reviews ALL

Clean and good location

Dear Magdalena g., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in every category. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 2.0/5

Rupashree D. M. Couples - Confirmed reviews ALL

Location is convenient, staff are helpful and courteous. The kitchen Supervisor went out of her way to provide chicken sausages to me. The hotel needs to upgrade its rooms and provide a wider choice of food for breakfast.

Dear Rupashree D. M., Thank you very much for your visit. We regret that your experience with our hotel and the breakfast did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 1.5/5

Soetz A. Business - Confirmed reviews ALL

My company booked me into the Mercure Wien Westbahnhof because Vienna was almost fully booked during that period. Despite my Platinum status, an upgrade from the budget category wasn't possible due to lack of availability. I understood that, but even by budget-room standards this stay was genuinely bad. The bed was a disaster. You could feel the springs while sleeping, and the mattress was so worn out that you literally sank into it. I woke up every morning more tired than when I went to bed. The furnishings look at least 30 years old and offer no comfort whatsoever. The carpets were partly stained and grimy, which doesn't exactly make you want to walk around barefoot. On top of that, the shower tray leaked, and water dripped and sprayed in every direction whenever the shower was running. I've stayed in a lot of Accor properties over the years, and this was by far the worst. It doesn't come close to the standard I expect from the Mercure brand, let alone what a Platinum member should experience. Never again.

Dear A. Soetz, We would like to offer our sincere apologies for the problems and deficiencies regarding the room and the bed. We feel very bad for the inconveniences you had to deal with. We very much hope that on your next visit we will leave you more satisfied. We would be honored to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 0.5/5

Claire W. Friends - Confirmed reviews ALL

Dirty, worn and uncomfortable. Definitely not 4star, it would it would be lucky to get 2 stars.

Dear Claire W., Thank you very much for your visit. We are very sorry that our hotel did not appeal to you. We sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. It would be a pleasure to welcome you back to Wien and to our hotel. With best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.0/5

Jacy Y. Couples - Confirmed reviews ALL

The staff was very nice and the hotel is conveniently located. Our room, while clean, was very old and not in the best condition. They have easy on-sire parking in their underground garage.

Dear Jacy Y., On behalf of my entire staff, we would like to send a sincere “thank you” for your feedback. It is rewarding for us to know when our services leave you satisfied and to receive respective ratings and great remarks on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 5.0/5

Zulaicha P. Business - Confirmed reviews ALL

Maxim is really friendly and informative! My room was really good! Thank you.

Dear Zulaicha P., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.5/5

Jonathan B. Friends - Confirmed reviews ALL

The rooms were clean and comfortable and there was a wide choice at breakfast. Very well located for U-bahn and trams, or a brisk 25 minute walk to the MuseumsQuartier. The room was smaller than in most Mercure hotels, but perfectly adequate for two nights of single occupancy, and at a very good price.

Dear Jonathan B., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.5/5

Philip H. Couples - Confirmed reviews ALL

checking in and reception were very good. Breakfast was very good. overall a very good hotel experience

Dear Philip H., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

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