Fairmont Doha 5 stars

Customer review rating (ALL Rating) 4.5/5 1,513 reviews

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Marina District, Lusail City, 4747 DOHA, Qatar

Description

Hotel extras

  • Gulf or city views from luxury rooms and suites in iconic Katara Towers

  • Dedicated services, exclusive lounge and pool for Fairmont Gold guests

  • Gastronomic journeys featuring Flavors from around the world.

  • Personalised wellness treatments at Fairmont Spa

  • Glamorous venues for flawless business events and private parties

Our accommodation(s)

Hotel location

Fairmont Doha

Marina District, Lusail City
4747 DOHA
Qatar

GPS:25.3885, 51.53125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,513 reviews

Customer review rating 5.0/5

Joshua P. Friends - Confirmed reviews ALL

Our stay at the Fairmont was great. Beautiful hotel with wonderful staff, so friendly and helpful.

Customer review rating 0.5/5

Mohamed A. Solo - Confirmed reviews ALL

Overall, my experience at this hotel was extremely disappointing and far below what I expected for the amount I paid. * Poor room service and lack of respect for guest privacy. * The bed and pillows were dirty and had an unpleasant smell, which is completely unacceptable for a hotel at this price level. * Breakfast was very disappointing. The selection was extremely limited, and the quality of the food was poor—even basic items such as eggs were not prepared to an acceptable standard. * The swimming pool experience was disappointing. The hotel provides low-cost vouchers to external visitors to access the pool, which resulted in the pool being overcrowded and took away from the exclusivity and value that hotel guests are paying for. * Prices throughout the hotel are extremely high, whether at the lobby coffee shop, the pool bar, or other outlets. High prices could be understandable if they were matched by excellent quality, but unfortunately, the food and beverage quality was also very poor. * The toilet bidet was very inconvenient to use, and the water pressure was extremely low. * Lastly, I encountered several staff members who appeared to have very limited experience in hospitality and dealing professionally with guests. My biggest mistake was booking a non-refundable stay. Otherwise, based on my experience, I would have checked out from the very first day. For the price I paid, I expected a completely different level of cleanliness, service, privacy, food quality, and overall hospitality. Unfortunately, the experience was nowhere near the standard or value expected.

Customer review rating 5.0/5

Maria B. Families - Confirmed reviews ALL

excellent and wonderful experience

Dear Ms. B., Thank you very much for your wonderful feedback. We are truly delighted to know that you had an excellent and memorable experience with us. It is especially rewarding to hear that our team's service, hospitality, and attentiveness contributed to making your stay so enjoyable. Your kind words about our accommodating staff mean a great deal to us and will certainly be shared with the team. Feedback such as yours is the greatest motivation for us to continue delivering exceptional experiences to our guests. Thank you for your recommendation and for choosing Fairmont Doha. We look forward to welcoming you back for another outstanding stay in the near future. Sincerely, Alyssa Gail Remigio Executive Office Manager

Customer review rating 5.0/5

Michael L. Couples - Confirmed reviews ALL

This was the second time of staying at the Fairmont and yet another excellent experience. The team at Provok and for breakfast provided great service and the quality of the food and beverage was to a good standard. As a Diamond member the Fairmont is my go to place in Doha

Dear Mr. L., Thank you very much for sharing your wonderful feedback. We are truly delighted to know that you had another excellent stay with us and that Fairmont Doha continues to be your preferred destination in Doha as a Diamond member. Your loyalty and continued trust mean a great deal to us. It is especially rewarding to hear that you enjoyed the service provided by our teams at Provok and during breakfast, as well as the quality of our food and beverage offerings. Your kind words will certainly be shared with the teams, who will be thrilled to know that their efforts contributed to such a positive experience. Thank you once again for your continued support and for choosing Fairmont Doha. We look forward to welcoming you back for many more memorable stays in the future. Sincerely, Alyssa Gail Remigio Executive Office Manager

Customer review rating 4.0/5

Ibrahim A. Families - Confirmed reviews ALL

The stay was comfortable, the hotel, rooms and all amenities were excellent. I had only one issue, which was the check-in. I asked for an early check-in, which was accepted. Then I came by 2 PM o'clock, and I stayed a very long time at the desk to get the room. He was looking the system for the around 30 min while I was standing then he reported that one room is ready and the second room will be ready soon and I went up in the first room and waiting for the second room. Then I called 3:30 and they said it is not ready then only I get the room key at 05:00 PM. I was very delyed check in.

Dear Mr. A., Thank you for taking the time to share your experience at Fairmont Doha. We are delighted to hear that you found your stay comfortable and enjoyed the hotel, rooms, and amenities we offer. However, I would like to sincerely apologize for the inconvenience you experienced during your check-in process. We strive to provide a seamless arrival experience for our guests, and it is concerning to learn that you faced delays in receiving your second room. While I understand that an early check-in was arranged for you, it is our goal to ensure that all rooms are prepared and ready for guests in a timely manner. Your feedback regarding the duration of the wait at the front desk has been noted, and I appreciate you bringing this matter to our attention. Please rest assured that we continuously review our processes to enhance our service quality. Your comments will certainly aid us in identifying areas where we can improve and better meet our guests' expectations in the future. We are grateful for your understanding and patience during your stay, and we hope that this experience will not deter you from visiting us again. Should you decide to return, we would love the opportunity to provide you with the flawless experience that you rightfully expect from Fairmont Doha. Sincerely, Alyssa Gail Remigio Executive Office Manager

Other web-users rate our hotel

  • 387 reviews 9.2/10 Location
  • 1,315 reviews 7.6/10 Room
  • 2,056 reviews 8/10 Service
  • 9 reviews 6.8/10 WiFi
  • 766 reviews 9.4/10 Vibe
  • 595 reviews 8.2/10 Amenities
  • 339 reviews 8.1/10 Breakfast
  • 320 reviews 5.8/10 Cleanliness

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