Dear Matthew, Thank you for taking the time to share your feedback. We are delighted to hear that you had a pleasant stay with us. Your kind words about your experience are truly appreciated and motivate our team to continue delivering memorable moments for our guests. That said, we regret any inconvenience you experienced with the internet connection. Our free Wi-Fi is designed to keep you connected seamlessly, and we are reviewing this matter to ensure consistent service quality. We hope you were able to explore our tranquil riverside location and the nearby attractions, such as the Spree riverbanks and the vibrant Adlershof district. The proximity to Berlin’s main sights via the nearby S-Bahn adds to the convenience we strive to offer. We look forward to seeing you again. Best wishes, Ihr Team vom ibis Styles Berlin Treptow

Dear Melissa, We are grateful for the time you took to review your recent visit at our hotel. We’re delighted to hear your appreciation for the comfort of our bedrooms, designed with spacious layouts and large windows to create a relaxing environment. However, we sincerely regret that some aspects of your stay did not meet your expectations. We take note of your observations about air quality in shared spaces and disturbances during your visit. Our team remains available around the clock to address such concerns immediately. Regarding your coffee experience, we appreciate this feedback as we continually review our breakfast offerings. It would be a pleasure to welcome you again. Best regards, Ihr Team vom ibis Styles Berlin Treptow

Dear Wytse, Thank you for sharing such a valuable review. We’re glad you found your room comfortable and enjoyed our breakfast offerings. Our team takes pride in delivering friendly service and we’re thrilled this enhanced your stay. However, we’re sincerely sorry that some aspects of your stay did not meet your expectations. We understand the parking challenges in the area can be frustrating and regret any confusion regarding local regulations. Your feedback about pre-arrival communication has been shared with our team for review. We’re also addressing your comments about internet speed to improve this service. Nonetheless, we’re delighted your overall experience was positive and that our central location provided easy access to Berlin’s business hubs during your stay. We hope that we have the pleasure of welcoming you back. With very best wishes, Ihr Team vom ibis Styles Berlin Treptow

Dear Mikolaj, We appreciate you sharing your comments with us. We sincerely regret that certain aspects of your experience fell short of expectations. Our team strives to maintain high standards, and we apologize for any inconvenience encountered. Regarding your mention of the shower, we have addressed this with our maintenance department to ensure all facilities meet our usual standards. We also value your input on the loyalty program and will share your thoughts with the relevant team. We hope to welcome you again in the future. Kind regards. Ihr Team vom ibis Styles Berlin Treptow

Dear Krzysztof M., Your feedback matters to us, and we’re committed to using it to make meaningful improvements. We sincerely apologize that your experience fell short in some areas. As a Gold member of our ALL Accor loyalty programme, your satisfaction is particularly important to us. We regret the inconvenience you encountered with managing your departure details through a third-party booking, as we always aim to provide seamless flexibility for our guests. Our team is available 24/7 to assist with any adjustments during stays booked directly with us, ensuring greater control over your reservation. We value your loyalty and hope this isolated incident won’t deter you from considering direct bookings for future visits. We hope to see you again for a more enjoyable experience. Best wishes, Ihr Team vom ibis Styles Berlin Treptow

Dear Alexander, We’re sorry to hear that your experience with us did not meet your expectations. We take your feedback seriously and will use it to improve our services. We are pleased you found our team welcoming, particularly our Spanish-speaking front desk colleague who contributed positively to your visit. However, we regret that aspects like room amenities and services did not fully meet your needs. While all rooms are equipped with work desks as standard, we will review the practicality of their setup to ensure functionality. Regarding housekeeping frequency, our policy includes daily cleaning unless otherwise requested, and we’ll address this with our team to prevent future oversights. Nonetheless, it’s wonderful you enjoyed the shower facilities and our breakfast buffet’s variety. We strive to maintain consistent service across all areas and appreciate your acknowledgment of our staff’s efforts. We hope you will come and stay with us again. Best wishes, Ihr Team vom ibis Styles Berlin Treptow

Dear c., Thank you for the time taken to review your recent visit. We are delighted that you appreciated our reception team’s attentive service, particularly during evening hours. Our staff strives to create welcoming experiences, and your recognition is greatly valued. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Please know our housekeeping team is prepared to adjust services according to guest preferences upon request. During your stay, immediate assistance could have been arranged through our 24-hour reception to ensure your comfort. Finally, it is heartening to hear your strong endorsement of our loyalty program. Your continued trust as a Classic member motivates us to maintain high standards across all touchpoints. We hope to welcome you back. Best wishes, Ihr Team vom ibis Styles Berlin Treptow

Dear Kasamapong, Thank you for this positive review of your stay with us. We’re delighted you enjoyed the vibrant atmosphere and found your stay both convenient and comfortable. Our team takes pride in maintaining clean, welcoming spaces for all guests to relax in. However, we sincerely regret any inconvenience you experienced regarding access. Please know our staff is always available to assist with local travel tips, and we’re pleased the S-Bahn station is just a 5-minute walk from our doors. Nonetheless, we hope our riverside location added a special touch to your Berlin adventure, offering both tranquility and easy city connections. We hope to welcome you back in the future. Best wishes, Ihr Team vom ibis Styles Berlin Treptow

Dear Denitsa, Thank you for this positive review. We’re delighted our convenient transport links and serene surroundings contributed to your pleasant stay. It’s wonderful you appreciated your comfortable room and found our team welcoming throughout your visit. We all look forward to welcoming you back in the future. Kind regards, Ihr Team vom ibis Styles Berlin Treptow

Dear Sharon, Thank you for taking the time to share a review. Your commendations regarding our digital booking system . That said, we take note of your comments about reservation terms. Our team continuously reviews operational protocols while maintaining high service reliability. We hope to be able to welcome you for an improved stay. Kind regards, Ihr Team vom ibis Styles Berlin Treptow

Dear Gaspard, Thank you for taking the time to share your experience with us. We appreciate you highlighting your satisfaction with our services. We’re pleased our location met your needs despite being outside the city center, and that you found value in our room amenities like the comfortable bedding. Our recent renovation in 2022 focuses on creating functional spaces for travelers. Regarding pricing, we acknowledge your observation about seasonal rate variations during major events like marathon weekends. Our team strives to balance accessibility with peak demand periods. Finally, we’re delighted our ALL Accor app made your booking process smooth once confirmed. We value loyal members like yourself and appreciate your 9/10 loyalty program recommendation. We look forward to welcoming you back in the future. Best wishes, Ihr Team vom ibis Styles Berlin Treptow

Dear Gaspard, Thank you for taking the time to share your experience with us. We value your loyalty as a Gold member of our ALL Accor programme and appreciate you choosing our brand for your travels. While we aim to make every departure seamless, we apologise if any aspect of your check-out process fell short of expectations. Our front desk team remains at your disposal around the clock for immediate assistance. We hope our riverside location provided convenient access to explore Berlin’s scientific hub at WISTA and the serene Müggelsee lake during your brief stay. We hope to welcome you back soon! Best regards, Ihr Team vom ibis Styles Berlin Treptow

Dear Frederick, Thank you for this positive review of your stay with us. We appreciate you taking the time to share your feedback. It’s wonderful to hear our team’s service met your expectations, particularly from our front desk colleagues. We take pride in ensuring every interaction reflects our commitment to hospitality. While we regret any inconvenience you might have experienced during your stay, we’re glad our location along the Spree riverbank provided convenient access to Berlin’s attractions through nearby public transport. Moreover, we’re delighted our accommodation offerings continue to bring you back year after year. The recent renovations aim to maintain this standard while preserving the charm our returning guests appreciate. We look forward to welcoming you back. Best wishes, Ihr Team vom ibis Styles Berlin Treptow

Sehr geehrter Herr W., vielen Dank für Ihre ausführliche Bewertung Ihres Aufenthalts bei uns. Es freut uns sehr zu hören, dass Sie unser Frühstücksangebot so geschätzt haben. Unser Serviceteam bemüht sich stets, den Aufenthalt unserer Gäste so angenehm wie möglich zu gestalten. Wir bedauern, dass einige Aspekte Ihres Aufenthalts nicht vollständig Ihren Erwartungen entsprochen haben. Die Barrierefreiheit unseres Hauses ist uns ein wichtiges Anliegen, und wir nehmen Ihre Rückmeldung sehr ernst. Dennoch freut es uns besonders, dass Sie die Sauberkeit unseres Hauses und das Preis-Leistungs-Verhältnis positiv bewerten konnten. Wir würden uns freuen, Sie bei einem weiteren Aufenthalt in Berlin wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Team vom ibis Styles Berlin Treptow

Sehr geehrter Herr J., Vielen Dank für Ihre ausführliche Bewertung Ihres Aufenthalts bei uns. Wir freuen uns sehr zu hören, dass unser Empfangsteam Sie so zuvorkommend betreut hat. Bedauerlicherweise entsprechen einige Aspekte Ihres Aufenthalts nicht unseren üblichen Standards. Wir entschuldigen uns aufrichtig für die von Ihnen beschriebenen Unannehmlichkeiten. Unser Haustechnik-Team kümmert sich stets um die Wartung aller Einrichtungen, damit sich unsere Gäste rundum wohlfühlen können. Dennoch schätzen wir die praktische Lage unseres Hotels für Ihren Besuch in der Wuhlheide sehr. Wir würden uns freuen, Sie bei einem künftigen Aufenthalt von unserer gewohnt hohen Qualität überzeugen zu dürfen. Mit besten Grüßen Ihr Team vom ibis Styles Berlin Treptow