Ibis budget Osaka Umeda 3 stars

Name: Ibis budget Osaka Umeda - ALL
Address: 3 25 Banzai Cho, Kita Ku, OSAKA, 5300028, JP
Telephone: +81668094489
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 955 reviews

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3 25 Banzai Cho, Kita Ku, 5300028 OSAKA, Japan

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Ibis budget Osaka Umeda

Smart choice economy hotel, open to everyday adventurers

ibis budget Osaka Umeda is located at the heart of Umeda, one of Osaka's major business and entertainment districts. It is within 10 min by foot from JR Osaka and Umeda Station, near the shopping and nightlife venues. The hotel offers easy access to all m ajor tourist attractions, including Universal Studios Japan and Osaka Castle.

Thank you for your continued support to us. We wish to inform you that the breakfast price at ibis budget Osaka Umeda will be revised as follows: - Current price (tax included): JPY 1,800 - New price (tax included): JPY 2,000 - Effective date: for use on or after Monday, December 22, 2025 We kindly ask for your understanding regarding this change. If you have any questions, please do not hesitate to contact our front desk or reply to this message. Sincerely, ibis budget Osaka Umeda

Hotel extras

ibis budget Osaka Umeda is located at the heart of Umeda, one of Osaka's major business and entertainment districts. It is within 10 min by foot from JR Osaka and Umeda Station, with easy access to the major tourist attractions.

Our accommodation(s)

Room

Standard Room, Double bed, Non-smoking

3 pers. max
13 m² / 139 sq ft

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Room

Standard Room, Single beds, Non-smoking

3 pers. max
16 m² / 172 sq ft

See availabilities

Hotel location

Ibis budget Osaka Umeda

3 25 Banzai Cho, Kita Ku
5300028 OSAKA
Japan

GPS:34.705348, 135.503707

+81 6-6809-4489

+81 6-6362-5115

Railway station
Ferries
Helipad/aerodrome

UMEDA

Railway station

Access: 600 m / 0.37 mi 7 min walk / 5 min drive

JR OSAKA

Railway station

Access: 900 m / 0.56 mi 10 min walk / 10 min drive

MAISHIMA

Helipad/aerodrome

Access: 16 km / 9.94 mi 30 min drive

OSAKANANKO

Ferries

Access: 16 km / 9.94 mi 30 min drive

梅田芸術劇場

Art and Culture

Don Quijote

Shopping centre/mall

阪急うめだ本店

Shopping centre/mall

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
100% Non Smoking Property

Near the property

Car park

Breakfast

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5 955 reviews

Dakota A. Solo - 8/16/2026 Confirmed reviews ALL

Thank you for choosing to stay at ibis budget Osaka Umeda and for taking the time to share your feedback. We are delighted to hear that you were satisfied with your stay and that you had kind words for our staff. Your compliments have been shared with the team and are a great encouragement to us. We will continue to work hard to provide even better service going forward. We hope you will choose our hotel again on your next visit to Osaka. Once again, thank you for staying with us and for your continued support of Accor Hotels. Best regards, Reservations Team ibis budget Osaka Umeda Accor Hotels

Zenaida P. Couples - 8/15/2026 Confirmed reviews ALL

Thank you very much for your wonderful review! We are delighted to hear that you found your stay comfortable and clean, and that you enjoyed our location. We are also very pleased that you enjoyed our breakfast selection. It is wonderful to know that it catered well to your needs. Thank you for your kind words again, and we look forward to welcoming you back to ibis budget Osaka Umeda again in the future! Sincerely, ibis budget Osaka Umeda

Anonymous Business - 8/5/2026 Confirmed reviews ALL

I have stayed at ibis Budget Osaka many times over the years whenever I visited Osaka on business. I have consistently been satisfied with the hotel and have always spoken highly of it. Unfortunately, my most recent stay was by far the worst experience I have ever had at this property. As an Accor Platinum member, I have always been granted a 2:00 p.m. late check-out during my previous stays. This time, however, I was firmly told that a 2:00 p.m. check-out was impossible because the hotel would be fully booked the following day. I found this explanation difficult to believe, as rooms were still readily available for reservation online. I explained that my flight was at 5:00 p.m. and politely asked whether a 2:00 p.m. check-out could be arranged. After consulting with Manager Matsuo, the front desk staff returned and informed me that my request had been approved. My room key was reprogrammed to work until 2:00 p.m., and I sincerely thanked the staff member for accommodating my request. However, after I had already left the front desk and was standing near the elevator, the same staff member ran after me and suddenly said, "You do understand that you will have to pay for the late check-out until 2:00 p.m., don't you?" I was genuinely shocked. If the hotel intended to charge me, I should have been informed before my request was approved and before my room key was extended. It is completely unacceptable to approve the request, issue a new key, allow the guest to walk away believing everything has been settled, and then chase the guest down afterward to demand additional payment. I immediately returned to the front desk and questioned why the hotel had first approved the request only to change the conditions afterward. During this entire exchange, Manager Matsuo simply stood there watching the visibly inexperienced staff member struggle to explain the situation. He made no effort whatsoever to take responsibility, provide clarification, apologize, or personally address a problem that resulted from his own decision. That was the most disappointing part of this experience. Manager Matsuo was the person who made the decision. He could have simply declined my request from the beginning or clearly explained that a paid late check-out was the only available option. Instead, he created a confusing situation by approving the request first and only later introducing an unexpected charge, then chose to remain silent while the front desk employee was left to deal with the consequences alone. That is not leadership. It is a complete failure to take responsibility. This complaint is not primarily about whether I received a complimentary late check-out. Hotels are free to set whatever policies they wish. This complaint is about professionalism, accountability, and respect for guests. A manager should never hide behind junior staff after making a decision. When confusion arises because of a manager's own instructions, the manager should step forward, explain the situation personally, and accept responsibility. Manager Matsuo did none of these things. I have stayed at ibis Budget Osaka many times and have supported this hotel through repeated business visits. Sadly, this was the worst customer service I have experienced here, not because of the late check-out policy itself, but because of Manager Matsuo's indifferent, irresponsible, and unprofessional attitude. I sincerely hope Accor will investigate this incident and ensure that no other loyal guest is treated in such a disrespectful manner in the future.

Thank you for choosing our hotel and for your continued patronage. I am very sorry that you were made to feel uncomfortable by the response of our staff during your recent stay. Please accept our sincere apologies for the distress this caused. We have conducted an investigation with the staff member involved. As you noted, when occupancy permits we have allowed late check-out up to 2:00 PM without charge. For the dates of your stay, however, room availability was limited, and we should have declined a late check-out request till 2:00PM. Instead, the staff member incorrectly offered a late check-out with an additional fee. For Accor Platinum member, Late check-out is determined by room availability, and when it is possible to extend to 2:00 PM no additional charge should be applied. We sincerely apologize for the staff’misunderstanding and for the inconvenience it caused you. We are addressing this matter internally and will provide additional training to ensure our team gives correct information and handles similar situations appropriately going forward. If there is anything we can do to make amends for your experience, or if you would like to discuss this matter further, please do not hesitate to contact me directly. Once again, we apologize for the inconvenience and appreciate your understanding. We value your patronage and hope to have the opportunity to welcome you back and provide a better experience. Sincerely, Rooms Manager

W. W. Business - 7/30/2026 Confirmed reviews ALL

Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our convenient location, reasonable rates, and breakfast selection. It is especially rewarding to know that our proximity to Umeda Station, nearby shops, and local attractions made your stay more enjoyable. Your kind words encourage our team to continue providing the best possible service. We truly appreciate your feedback and look forward to welcoming you back on your next visit to Osaka. Warm regards, Rooms Manager

Eric S. Solo - 7/25/2026 Confirmed reviews ALL

Thank you very much for your warm comments regarding your recent stay with us. We were delighted to read that “perfect service made my stay excellent,” and we truly appreciate your kind words about our staff. Your feedback has been shared with the team and serves as a great encouragement. We will continue to strive to provide services that exceed your expectations. If you have any requests or questions, please do not hesitate to contact us. We look forward to welcoming you again. Sincerely, Rooms Manager

Web-users rating

Other web-users rate our hotel

975 reviews 9.4/10 Location
885 reviews 6.3/10 Room
731 reviews 8.6/10 Service
21 reviews 8.1/10 WiFi
544 reviews 4.1/10 Comfort
403 reviews 6.9/10 Cleanliness
257 reviews 8.7/10 Breakfast
178 reviews 8/10 Amenities

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93 reviews 9.1/10 Service
60 reviews 4.1/10 Comfort
52 reviews 7.7/10 Cleanliness
37 reviews 9/10 Breakfast
20 reviews 8.2/10 Amenities

81 reviews 9.6/10 Location
73 reviews 6.2/10 Room
71 reviews 8.9/10 Service
36 reviews 3.6/10 Comfort
33 reviews 7.5/10 Cleanliness
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53 reviews 9.1/10 Location
53 reviews 6.5/10 Room
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Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Check-in at Ibis budget Osaka Umeda is from 03:00 PM, and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Ibis budget Osaka Umeda regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.