Ibis budget Osaka Umeda 3 stars

Customer review rating (ALL Rating) 4.4/5 974 reviews

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3 25 Banzai Cho, Kita Ku, 5300028 OSAKA, Japan

Description

Hotel extras

ibis budget Osaka Umeda is located at the heart of Umeda, one of Osaka's major business and entertainment districts. It is within 10 min by foot from JR Osaka and Umeda Station, with easy access to the major tourist attractions.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room, Single beds, Non-smoking

Photo 1 out of 4 - Standard Room, Single beds, Non-smoking

The room offers free WiFi, flat screen TV, refrigerator, electric kettle, bathroom with bathtub.

Max. number of persons
3
Area
From 16 m² / 172 sq ft

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 16 m² / 172 sq ft
See availabilities

Hotel location

Ibis budget Osaka Umeda

3 25 Banzai Cho, Kita Ku
5300028 OSAKA
Japan

GPS:34.705348, 135.503707

Telephone
Fax +81 6-6362-5115

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park
  • 206 rooms
  • One room for people with reduced mobility
  • 206 non-smoking rooms
  • 15 floors

Languages spoken at the hotel

  • English
  • Japanese
  • Korean
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundromat

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Catering

Breakfast

  • Buffet
  • Near the property
  • Indoor parking
  • Public
  • Max Limited Height: 1.54 m / 5.09 ft

  • Parking pricing: 8.39 € 1500 JPY Per day

Breakfast

Photo out of - Breakfast

Buffet

Because great days always start with a good breakfast. stock up on treats and vitamins!

Services

  • Hot Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  974 reviews

Customer review rating 1.5/5

Nhac N. Solo - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We sincerely apologize that our service did not meet your expectations and for any discomfort this caused. We have investigated the two points you raised and report our findings below. - In‑room drinking water we have been unable to confirm whether mineral water was placed in the room you occupied. We regret the trouble this may have caused and will conduct a more thorough investigation to determine what occurred. - Late check‑out Late check‑out is granted based on room availability. On the day of your stay, the hotel was not fully booked, and we were able to extend your check‑out time until 3:00 PM. We apologize for the insufficient explanation regarding this arrangement. We have provided additional guidance to the staff involved and have shared this matter with the entire front desk team to ensure better communication and to prevent similar issues in the future. Thank you again for your valuable comments. We are committed to continuous improvement, so please do not hesitate to contact us if you have any further concerns or requests. We hope to have the opportunity to welcome you again and provide a much improved experience. Sincerely, Rooms Manager

Customer review rating 5.0/5

Deschamps M. Families - Confirmed reviews ALL

We very much appreciate your comments regarding your stay at the ibis budget Osaka Umeda. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Budget Osaka Umeda

Customer review rating 5.0/5

Dakota A. Solo - Confirmed reviews ALL

Thank you for choosing to stay at ibis budget Osaka Umeda and for taking the time to share your feedback. We are delighted to hear that you were satisfied with your stay and that you had kind words for our staff. Your compliments have been shared with the team and are a great encouragement to us. We will continue to work hard to provide even better service going forward. We hope you will choose our hotel again on your next visit to Osaka. Once again, thank you for staying with us and for your continued support of Accor Hotels. Best regards, Reservations Team ibis budget Osaka Umeda Accor Hotels

Customer review rating 5.0/5

Zenaida P. Couples - Confirmed reviews ALL

Thank you very much for your wonderful review! We are delighted to hear that you found your stay comfortable and clean, and that you enjoyed our location. We are also very pleased that you enjoyed our breakfast selection. It is wonderful to know that it catered well to your needs. Thank you for your kind words again, and we look forward to welcoming you back to ibis budget Osaka Umeda again in the future! Sincerely, ibis budget Osaka Umeda

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Thank you for choosing our hotel and for your continued patronage. I am very sorry that you were made to feel uncomfortable by the response of our staff during your recent stay. Please accept our sincere apologies for the distress this caused. We have conducted an investigation with the staff member involved. As you noted, when occupancy permits we have allowed late check-out up to 2:00 PM without charge. For the dates of your stay, however, room availability was limited, and we should have declined a late check-out request till 2:00PM. Instead, the staff member incorrectly offered a late check-out with an additional fee. For Accor Platinum member, Late check-out is determined by room availability, and when it is possible to extend to 2:00 PM no additional charge should be applied. We sincerely apologize for the staff’misunderstanding and for the inconvenience it caused you. We are addressing this matter internally and will provide additional training to ensure our team gives correct information and handles similar situations appropriately going forward. If there is anything we can do to make amends for your experience, or if you would like to discuss this matter further, please do not hesitate to contact me directly. Once again, we apologize for the inconvenience and appreciate your understanding. We value your patronage and hope to have the opportunity to welcome you back and provide a better experience. Sincerely, Rooms Manager

Thank you for taking the time to share your feedback. We sincerely apologize that our service did not meet your expectations and for any discomfort this caused. We have investigated the two points you raised and report our findings below. - In‑room drinking water we have been unable to confirm whether mineral water was placed in the room you occupied. We regret the trouble this may have caused and will conduct a more thorough investigation to determine what occurred. - Late check‑out Late check‑out is granted based on room availability. On the day of your stay, the hotel was not fully booked, and we were able to extend your check‑out time until 3:00 PM. We apologize for the insufficient explanation regarding this arrangement. We have provided additional guidance to the staff involved and have shared this matter with the entire front desk team to ensure better communication and to prevent similar issues in the future. Thank you again for your valuable comments. We are committed to continuous improvement, so please do not hesitate to contact us if you have any further concerns or requests. We hope to have the opportunity to welcome you again and provide a much improved experience. Sincerely, Rooms Manager

Customer review rating 5.0/5

Deschamps M. Families - Confirmed reviews ALL

super

We very much appreciate your comments regarding your stay at the ibis budget Osaka Umeda. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Budget Osaka Umeda

Customer review rating 5.0/5

Dakota A. Solo - Confirmed reviews ALL

Everything was amazing, staff were all nice, room was nice, location was nice, food was nice. thank you to all the incredible staff :)

Thank you for choosing to stay at ibis budget Osaka Umeda and for taking the time to share your feedback. We are delighted to hear that you were satisfied with your stay and that you had kind words for our staff. Your compliments have been shared with the team and are a great encouragement to us. We will continue to work hard to provide even better service going forward. We hope you will choose our hotel again on your next visit to Osaka. Once again, thank you for staying with us and for your continued support of Accor Hotels. Best regards, Reservations Team ibis budget Osaka Umeda Accor Hotels

Customer review rating 5.0/5

Zenaida P. Couples - Confirmed reviews ALL

Happy to stay again, well recommended, breakfast catered for all nationalities.

Thank you very much for your wonderful review! We are delighted to hear that you found your stay comfortable and clean, and that you enjoyed our location. We are also very pleased that you enjoyed our breakfast selection. It is wonderful to know that it catered well to your needs. Thank you for your kind words again, and we look forward to welcoming you back to ibis budget Osaka Umeda again in the future! Sincerely, ibis budget Osaka Umeda

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

I have stayed at ibis Budget Osaka many times over the years whenever I visited Osaka on business. I have consistently been satisfied with the hotel and have always spoken highly of it. Unfortunately, my most recent stay was by far the worst experience I have ever had at this property. As an Accor Platinum member, I have always been granted a 2:00 p.m. late check-out during my previous stays. This time, however, I was firmly told that a 2:00 p.m. check-out was impossible because the hotel would be fully booked the following day. I found this explanation difficult to believe, as rooms were still readily available for reservation online. I explained that my flight was at 5:00 p.m. and politely asked whether a 2:00 p.m. check-out could be arranged. After consulting with Manager Matsuo, the front desk staff returned and informed me that my request had been approved. My room key was reprogrammed to work until 2:00 p.m., and I sincerely thanked the staff member for accommodating my request. However, after I had already left the front desk and was standing near the elevator, the same staff member ran after me and suddenly said, "You do understand that you will have to pay for the late check-out until 2:00 p.m., don't you?" I was genuinely shocked. If the hotel intended to charge me, I should have been informed before my request was approved and before my room key was extended. It is completely unacceptable to approve the request, issue a new key, allow the guest to walk away believing everything has been settled, and then chase the guest down afterward to demand additional payment. I immediately returned to the front desk and questioned why the hotel had first approved the request only to change the conditions afterward. During this entire exchange, Manager Matsuo simply stood there watching the visibly inexperienced staff member struggle to explain the situation. He made no effort whatsoever to take responsibility, provide clarification, apologize, or personally address a problem that resulted from his own decision. That was the most disappointing part of this experience. Manager Matsuo was the person who made the decision. He could have simply declined my request from the beginning or clearly explained that a paid late check-out was the only available option. Instead, he created a confusing situation by approving the request first and only later introducing an unexpected charge, then chose to remain silent while the front desk employee was left to deal with the consequences alone. That is not leadership. It is a complete failure to take responsibility. This complaint is not primarily about whether I received a complimentary late check-out. Hotels are free to set whatever policies they wish. This complaint is about professionalism, accountability, and respect for guests. A manager should never hide behind junior staff after making a decision. When confusion arises because of a manager's own instructions, the manager should step forward, explain the situation personally, and accept responsibility. Manager Matsuo did none of these things. I have stayed at ibis Budget Osaka many times and have supported this hotel through repeated business visits. Sadly, this was the worst customer service I have experienced here, not because of the late check-out policy itself, but because of Manager Matsuo's indifferent, irresponsible, and unprofessional attitude. I sincerely hope Accor will investigate this incident and ensure that no other loyal guest is treated in such a disrespectful manner in the future.

Thank you for choosing our hotel and for your continued patronage. I am very sorry that you were made to feel uncomfortable by the response of our staff during your recent stay. Please accept our sincere apologies for the distress this caused. We have conducted an investigation with the staff member involved. As you noted, when occupancy permits we have allowed late check-out up to 2:00 PM without charge. For the dates of your stay, however, room availability was limited, and we should have declined a late check-out request till 2:00PM. Instead, the staff member incorrectly offered a late check-out with an additional fee. For Accor Platinum member, Late check-out is determined by room availability, and when it is possible to extend to 2:00 PM no additional charge should be applied. We sincerely apologize for the staff’misunderstanding and for the inconvenience it caused you. We are addressing this matter internally and will provide additional training to ensure our team gives correct information and handles similar situations appropriately going forward. If there is anything we can do to make amends for your experience, or if you would like to discuss this matter further, please do not hesitate to contact me directly. Once again, we apologize for the inconvenience and appreciate your understanding. We value your patronage and hope to have the opportunity to welcome you back and provide a better experience. Sincerely, Rooms Manager

Customer review rating 4.5/5

W. W. Business - Confirmed reviews ALL

Very close to subway station, Umeda Station, Convenience Store, Donki and many more. The price is not too expensive. The breakfast is delicious and there are many options.

Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our convenient location, reasonable rates, and breakfast selection. It is especially rewarding to know that our proximity to Umeda Station, nearby shops, and local attractions made your stay more enjoyable. Your kind words encourage our team to continue providing the best possible service. We truly appreciate your feedback and look forward to welcoming you back on your next visit to Osaka. Warm regards, Rooms Manager

Customer review rating 5.0/5

Eric S. Solo - Confirmed reviews ALL

The staff was extremely helpful and friendly, very flexible and kind

Thank you very much for your warm comments regarding your recent stay with us. We were delighted to read that “perfect service made my stay excellent,” and we truly appreciate your kind words about our staff. Your feedback has been shared with the team and serves as a great encouragement. We will continue to strive to provide services that exceed your expectations. If you have any requests or questions, please do not hesitate to contact us. We look forward to welcoming you again. Sincerely, Rooms Manager

Customer review rating 5.0/5

B. B. Couples - Confirmed reviews ALL

Amazing location

Thank you very much for your kind comments about our staff and location. Your positive feedback is a great encouragement to everyone on the team. We will continue to do our best to ensure you have a comfortable experience, and we sincerely look forward to welcoming you again. Best regards, Rooms Manager

Customer review rating 5.0/5

Andy A. Solo - Confirmed reviews ALL

The stay was amazing

We very much appreciate your comments regarding your stay at the ibis budget Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. ibis Budget Osaka Umeda Reservation Assistant Manager

Customer review rating 4.0/5

Cheryl W. Friends - Confirmed reviews ALL

As this is the budget option, the location is a little away from the main commercial area but closer to the local area. I appreciated that.

We very much appreciate your comments regarding your stay at the ibis budget Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. ibis Budget Osaka Umeda Reservation Assistant Manager

Customer review rating 5.0/5

Minna P. Families - Confirmed reviews ALL

Lot of nice restaurants close by, both local and western style. Walking distance to the train station with good connections to the neighbor cities.

Thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Budget Osaka Umeda

Customer review rating 5.0/5

Hyeona K. Solo - Confirmed reviews ALL

Late checkout will be better if u could extend until 2-3pm

Thank you very much for your feedback. We are glad to hear that you enjoyed your stay with us. Regarding your suggestion about extending late check-out until 2:00–3:00 PM, we truly value your opinion. We will share your suggestion with our management team for future consideration. Please note that our latest available late check-out time is currently 1:00 PM, subject to room availability on the day. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future. Best regards, ibis budget Osaka Umeda

Customer review rating 4.5/5

Mohammad N. B. Solo - Confirmed reviews ALL

Comfortable room and fantastic service from reception team

Thank you for choosing AccorHotels and for staying at ibis budget Osaka Umeda. We also appreciate you taking the time to share your valuable feedback. We are delighted to hear that you were satisfied with your room and that our staff received your kind words. The team was very pleased to read your compliments. We will continue to strive to provide even better service going forward. When you next visit Osaka, we hope you will choose our hotel again — our entire team looks forward to welcoming you. Thank you once again for your stay. Best regards, Reservations Team ibis budget Osaka Umeda

Customer review rating 4.5/5

Chizuru K. Business - Confirmed reviews ALL

Everything was going great until I received the receipt with my wrong corporates name. I had asked for the document on the day of check-in, had written it down on paper when being asked, and at the end it was a wrong mixed-up name with my corporates name, as well as one of our products. It cannot be like this because our company has never been called under that name before, so the only chance is the person who was in charge actually researched the corporate profile on the internet, then knew one of our products, and thought it should be a part of the name which was wrong. I enjoyed the stay and i appreciate the convenience of the location etc, so I hope this would not happen again because I was scared that someone would look up who the customer is / where they work for etc.

I am writing to offer my sincere apologies for the error on your receipt in which our company name was printed incorrectly. I understand that this caused you concern and inconvenience, and I am truly sorry. The fact that you had clearly written the correct company name on the check-in form makes this mistake unacceptable, and we deeply regret that it occurred. We have taken your feedback very seriously. The staff involved have been given strict guidance, and we have shared the incident across the company. We are currently investigating the cause and implementing measures to ensure this does not happen again. Once again, please accept our apologies for the trouble and anxiety this has caused. We hope you will give us the opportunity to serve you in the future. Sincerely, Rooms Manager

Customer review rating 4.5/5

Pranav M. Solo - Confirmed reviews ALL

Great business hotel, a bit far from umeda station. Staff were fantastic and facilities well maintained.

Thank you very much for choosing to stay with us. We appreciate you taking the time to share your impressions. We were delighted to read your kind comments regarding our staff and facilities. Your words are a great encouragement to everyone here, and we will be sure to share them with the whole team. At the same time, thank you for pointing out that our hotel is a little distance from Umeda Station. We apologize for any inconvenience this may have caused. Please note that, although the location is a little distance from Umeda Station, it is approximately a one-minute walk from Nakazakicho Station (Tanimachi Line) via Exit 3. If you have the opportunity, we hope you will consider visiting. We look forward to the pleasure of welcoming you again. Sincerely, Rooms Manager

Customer review rating 4.5/5

Sung J. H. Solo - Confirmed reviews ALL

Located just next to the subway station which is convenient when it is a monsoon season. Room is small but comfortable with natural light from the windows. Breakfast is quite good with nice staffs.

Thank you for choosing our hotel and for taking the time to share your feedback. We are delighted to hear that our convenient location near the subway and the comfort you experienced during the monsoon season met your expectations. It is especially pleasing to know that you appreciated the room size, the natural light, our breakfast, and the service provided by our staff. Your kind words are a great encouragement to the entire team. We look forward to welcoming you again on your next visit. If there is anything we can do to make your future stay even more enjoyable, please do not hesitate to contact us. Warm regards, Rooms Manager

Customer review rating 4.5/5

Suong T. L. Families - Confirmed reviews ALL

Your hotel meet our needs.

We very much appreciate your comments regarding your stay at the ibis budget Osaka Umeda. It is always a pleasure to receive positive feedback. We are delighted to hear that our hotel meets your needs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Budget Osaka Umeda

Customer review rating 3.0/5

Hwee P. T. Families - Confirmed reviews ALL

(1) Good location and has bus services to Osaka station, though only 8 tickets are issued hence need to go down to wait as is first come first serve. (2) the service is friendly (3) the body gel has a awful chemical smell, gave feedback but no changes (4) booked 2 rooms under Accor but only one room has breakfast, not sure why. (5) room quite small Cannot open luggage easily

Thank you very much for choosing to stay with us and for taking the time to share your valuable feedback. We appreciate your comments. Regarding your feedback about breakfast, please note that the complimentary breakfast benefit is applied only to rooms reserved under our membership program( for Platinum Members and Above) We apologize for any confusion or inconvenience this may have caused and kindly ask for your understanding. If you would like us to review your reservation or membership status, or if you have any other questions, please do not hesitate to contact us. We would be happy to assist you. We appreciate your understanding and look forward to welcoming you again. Sincerely, Rooms Manager

Customer review rating 5.0/5

Del T. Friends - Confirmed reviews ALL

PLEASANT STAY

Thank you for choosing Accor and for staying at Ibis Budget Osaka Umeda. We sincerely appreciate your patronage. We are delighted to hear that you enjoyed your stay. All of our staff were very pleased to learn of your satisfaction, and we will continue to strive to provide services that meet and exceed your expectations. When you next visit Osaka, we hope you will choose our hotel again. Our entire team looks forward to welcoming you back. Thank you again for your stay and for your continued support of Accor hotels. Kind regards, Reservations Team Ibis Budget Osaka Umeda

Customer review rating 5.0/5

Helen D. Solo - Confirmed reviews ALL

I checked in late from a flight. Reception were warm and friendly, explained everything. The room was clean and had conveniences where I needed them. Ten minute walk in an easy straight line to Umeda, Osaka Station. Breakfast was great. Eggs, omelette, miso, udon, japanese curry, toasts, croissants, brioche, yoghurt, fruit, salad, sausages, mackerel...I LOVED the breakfast! Bed was comfortable. I would definitely stay here again.

Thank you for staying at ibis budget Osaka Umeda and for taking the time to share your feedback with us. We are pleased to hear your kind comments about our staff and breakfast — your words have been shared with the team and are greatly appreciated. At the same time, we sincerely apologize for the hair found in the shower room and for the unpleasant experience this caused. Please accept our heartfelt apologies. We have forwarded your comments to the appropriate department and will take steps to improve our cleaning procedures to prevent this from happening again. We hope you will give us another opportunity to serve you on your next visit to Osaka and look forward to welcoming you back. Thank you again for your stay and for your valuable feedback. We appreciate your support of the Accor group. Sincerely, Reservations Department ibis budget Osaka Umeda

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