Swissôtel Nankai Osaka 5 stars

We were upgraded to the King room when we checked in. The room was spacious enough for the two of us and the bathroom was modern. Breakfast was included with our stay and we looked forward to it every morning. Amazing range of food and drink. The views of Osaka from Table 36 were outstanding. The hotel is centrally located so it was easy for us to walk to dinner at Dotonbori District and shopping at Kuromon Ichiban Market. We would definitely recommend staying at Swissotel to anyone who is visiting Osaka.

Overnight stay. Located close to transportation

Dear Sir/Madam, Thank you for making my guest's and my stay a fabulous one, even though it was a short stay. The Suite is decent but it would be great if USB ports are readily available in the room so there's no need for a travel adapter to charge our phone or tablet. Level 36 offers a great view, both in the day for breakfast, and at night, for the cocktails bar, truly felt appreciated with the cocktail happy hours being offered, would be even better if it is available for longer hours. Would like to thank the team especially, Mr. Antony, Mr. Adhi, Ms. Maira, Mr. Gurung and Mr. Sebastian at level 36 bar, for making my stay a welcoming one. Thank you. Regards Ronny

Great experience perfect location the staff were all amazing and welcoming. Will be back

My partner and I had a great experience staying at this hotel. On the last day, I experienced a health emergency and the staff did an excellent job assisting me by calling an ambulance; communicating all pertinent information to the emergency personnel; and ensuring that I was comfortable and cared for before leaving to go to the hospital. More importantly, the concierge Suzuki Aya accompanied my partner and I to the hospital to serve as a translator on our behalf, which was incredibly helpful and generous of her to do. She did an amazing job at communicating between the emergency personnel, the hospital staff and to us. She made sure we understood what was happening every step of the way and happily answered all of our questions, which was very reassuring since we are foreigners and unfamiliar with the healthcare system in Japan. She stayed with us for the entire time (approx. 3-3.5 hours) and even helped to guide us back to the Namba area by riding the subway with us. She also gave us suggestions for places to eat when we arrived back in Namba since we were hungry after the hospital visit. We were so impressed with Suzuki’s level of professionalism and service, and by extension, the Swissotel’s level of hospitality. We hope that Suzuki will be recognized for her outstanding service, patience and generosity. We will be sure to recommend this hotel to anyone visiting Osaka. We hope to visit again sometime in the near future!