Swissôtel Nankai Osaka

Swissôtel Nankai Osaka 5 stars

Customer review rating (ALL Rating) 4.3/5 853 reviews

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Hotel extras

  • Certified by the Environmental Health Consultancy (EHC) for being fully compliant with ALLSAFE

  • Wide variety of multi-function rooms and a dedicated team of event specialists

  • Above Nankai Railway's Namba Station providing direct access to airport and major attractions

  • A floor dedicated to wellness with a spa, gym, jacuzzi, sauna and 3-lane indoor pool

  • Freshly prepared sushi, seasonal Cantonese dishes and exciting teppanyaki demonstrations

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Swissôtel Nankai Osaka

5 1 60 Namba Chuo ku
542 0076 OSAKA
Japan

GPS:34.664095, 135.501397

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Relax and revitalise in rooms that evoke both Osaka and Switzerland. Our 546 contemporary rooms and suites bring you modern comforts combined with cutting-edge technology in serene surroundings. Book a Swiss Executive room for Executive Lounge access.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  853 reviews

TripAdvisor Rating  4.5/5  4,218 reviews

Fair stay

TripAdvisor rating 3.0/5

I6884RPangelat Couples - TripAdvisor review

When my husband and I went back to Hotel about 10pm on 24 Nov 2022, we found that the bedroom door was opened and a gap was found between the security padlock buckle. I do think that the cleaning team forgot to release the padlock buckle after cleaning the room. Please remind your colleague to close the bedroom door after cleaning in every single time. Luckily that we had not lost anything in our room. Anyway, we felt good in these few days staying in your hotel and satisfied the breakfast and service in the restaurant at 36/F.

Great holiday

TripAdvisor rating 5.0/5

designbynadz Couples - TripAdvisor review

We enjoy our stay here in Swissotel Nankai Osaka. Location very near to Namba subway station and Nankai station. There are some problems, but still acceptable. During check-in process there are prices differences, but hotel explain clearly why that happened. We got upgraded from Swiss Advantage room to Executive room, hopefull they will upgrades us to their Suite room on later stay. Ask for late check out until 2PM and was given. As a platinum member, we got recognition by the hotel and there are a lot of benefit. From welcome amenities, late check out, room upgrades, free local call, executive lounge access, late check out and also platinum hour which is makes platinum member and above feel special. Swissotel sent us pre arrival email to make sure we enjoy our stay and all request was granted. Firm pillow, bath salt and chamomile tea in the room. Even though we enjoy our stay, we also have some problems. First, 1 of our bed lamp can’t be turn off and started blinking, the pajamas size was incorrect, I think they should ask us first for the size. Special thanks to Soe Jima from Front Office Team (or Sae Jima), apologies for mispronounciation.

Good location. Great elite members' recognition!

TripAdvisor rating 5.0/5

Trams N Families - TripAdvisor review

Smooth check-in, with excellent elite member recognition. Welcome drink was offered, and there was a designated evening session for Platinum members or above to enjoy the evening cocktail on the 36th floor. All members speak very good English and communication was not a problem. Breakfast was good with a variety of both Japanese and western choice. Excellent location and the hotel is directly above the Nankai Train Station and connected to a department store. The only disappointment was there was no late checkout. Had to leave room at 11:30, even for elite members. We had to carry a lot of stuff walking along the street for a few hours before taking the Nankai Rapit to airport at 15:00.

Dear Trams N, Thank you very much for the detailed feedback. We really appreciate you using Tripadvisor as your preferred social media channel to communicate with us. We are delighted to know that you feel valued by enjoying your privileges as our ALL member. Guest satisfaction and creating memorable experiences are amongst our highest priorities, and it is always gratifying to receive such praise. Indeed, we have been focusing immensely on our service culture with dedicated training to all staff members and it is good to understand you have noticed that. Our hotel was fully committed on the day of your check-out and our team member has offered the use of the Executive Lounge as an alternative for the late check-out. Your luggage can definitely be stored in the hotel, sorry to hear that you have not enjoyed this service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

Accessible with clean rooms and helpful staff

TripAdvisor rating 5.0/5

sfq1 Families - TripAdvisor review

The hotel is near to train stations and shopping malls. The rooms are clean and big. The buffet breakfast at level 36 lounge is wonderful with amazing view of the city. The staff are also friendly and helpful. We had a pleasant and memorable stay. Thank you!

Dear sfq1, We are very pleased to learn that you have enjoyed our rooms’ facilities, location and services. Thank you for recognizing our team members who are truly passionate about creating exceptional guest experience. We are grateful for your support and we do hope that we may have the pleasure to welcome you again in a not too distant future. If we can be of any assistance to make your next visit at Swissôtel Nankai Osaka more enjoyable, please do not hesitate to contact us. Sincerely, Kazunori Tanaka Hotel Manager Swissôtel Nankai Osaka

Good service

Customer review rating 4.5/5

Decha S. Families - Confirmed reviews ALL

Next time in Osaka I will choose your hotel again

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Other web-users rate our hotel

  • 454 reviews 9.3/10 Location
  • 665 reviews 7.9/10 Room
  • 642 reviews 7.5/10 Service
  • 7 reviews 7.4/10 WiFi
  • 326 reviews 7.6/10 Food
  • 306 reviews 7.6/10 Amenities
  • 211 reviews 8.5/10 Breakfast
  • 149 reviews 6.6/10 Value

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