ibis Osaka Umeda Hotel 3 stars

I had a 2 night business trip and this was my first stay at this property. Overall, I was very satisfied with location, room, breakfast and hotel condition. The only slight blemish was during check-in and check-out, where an otherwise smooth process was affected by staff inexperience (no acknowledgement of Gold status despite online reservation via ALL weeks prior; had to ask for printed invoice/receipt for confirmation of charges, etc.). I look forward to your improvement as staff gains experience.

The staff should have told us how to get to the rail system as it’s just down stairs and the comments from other guests was the same

The location here is excellent. Close to everything and having a private elevator to the underground is great - especially when cold or raining. The rooms are small, but comfortable and clean.

the location is great, just a few minutes walk from Umeda station, even connected Whitty, the underground mall. Staff is helpful too.

Extremely satisfied! great hotel overall, clean, cozy ambiance, super friendly and accommodating staff. Better hotel than Ibis Styles in Namba. One thing that you can improve though is your breakfast. For us not a good value for money, few choices especially for foreign guest.

well located. Bedding covers were too hot.

Easy access to Osaka station, can reach Hanshin, Hankyu and Daimaru Department Store within five minutes through underground tunnel which compose lots of restaurants and various kinds of shops.

I was really delighted to your front staff specially those 2 ladies at the receptions the day our check out Feb. 10,2020, that they allowed my guests in room #1102 & 1103 to stay until 1400 hrs. although i was willing to pay extra hours, but they consider as I’m an Accor member, so glad all over your service was excellent, but just one lady in the restaurant during dinner time just a little concern the way she served the drinks that she just put all the drinks on the table instead she should serve to the each individually. But other than that we really please your services during our stay specially your receptionist, the foods are fantastic and catered well. Arigato or Many Thanks to all..yes we will be back again we love the place. Regards, Violeta Cely F.

Conveniently located next to the metro station and airport bus terminal. Room is stylish and compact. Design of key card is also impressive.

Enjoyable place to stay for business. Great location, very small room, but expected and has everything you need

All the staff are very friendly, and also check in - check out process was fast. I also got braekfast for 2 days, even i not book for that. Amazing service by accor team

Great location, helpful friendly staff

The room size is unexpected large than I think as most likely quite small in Japan. And the location is not bad and sound proof very good. So overall is recommended

It was a very pleasant and safe stay in Osaka. I and my son enjoyed it very much. It would be nice if the breakfast had more choice of Japanese cuisine.

I booked a twin room for 2 person incl breakfast. I added the 2nd person in later stage so that I paid the additional charge in the reception when I check in. Next day when we had breakfast the reception told me I only paid for 1 person. I told her let me finish the breakfast first and check what’s wrong. The reception did not allow me to go in and insist I check with the front desk. The front desk said the same and I told her I had paid for that already and questioned why I need to pay again. One of the front desk reception repeatedly ask me can I pay without trying to understand what’s the issue. Having spent more than 10 mins in the front desk they told me I only paid for 1 day breakfast for 2 persons another day breakfast for 1 person. That’s ridiculous as I booked 2 nights for 2 persons why would Ibis charge me first day for 2 person and 2nd day I eat alone? Anyway I went back to have breakfast and the manager later came to me give me another breakfast coupon. The front desk staff instead checking internally with the reservation team but stopped the customer and trying to make a sense the customer did not pay and not allow them to have breakfast. What a unprofessional service and i would not recommend anyone to stay here.