ibis Osaka Umeda 3 stars

Customer review rating (ALL Rating) 4.4/5 1,357 reviews

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Description

Hotel extras

  • All rooms are inviting, modern and cozy, with comfortable beds.

  • The ibis room has got everything you need for a pleasant stay

  • The hotel is an International economy brand hotel located in the Umeda area.

  • Enjoy a good night's sleep in the Sweet Bed by ibis.

  • The hotel is in a prime location for shopping and business in Umeda.

Our accommodation(s)

Book this hotel
Room 1

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • 3 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Twin bed(s)

Media And Technology

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Hotel location

ibis Osaka Umeda

1 Chome 5 Banchi, Komatsubara Cho, Kita Ku
5300018 OSAKA
Japan

GPS:34.702195, 135.501053

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • 181 rooms
  • One room for people with reduced mobility
  • 181 non-smoking rooms
  • 14 floors

Languages spoken at the hotel

  • English
  • Japanese

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Catering

One Restaurant

Breakfast

  • Buffet

Brasserie La Loge a COOKPARK

We provide elegant time and food that can make you beautiful from the inside of your body.

Cooking style
French

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

We provide elegant time and food that can make you beautiful from the inside of your body.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,357 reviews

Customer review rating 4.5/5

Yeow A. L. Solo - Confirmed reviews ALL

Customer review rating 4.0/5

Aziz M. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Paula M. F. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Edeson L. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Despoina A. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Paula M. F. Couples - Confirmed reviews ALL

Great stay in Osaka. Easy access to Umeda station via hotel elevator. Daily room clean. Welcoming staff who acknowledged loyalty programne on arrival.

Customer review rating 4.5/5

Edeson L. Couples - Confirmed reviews ALL

Great location. This is the 2nd time I've stayed at this hotel

Customer review rating 4.5/5

Despoina A. Friends - Confirmed reviews ALL

Service very good, room very good . Only comment the breakfast buffet was a bit restricted

Customer review rating 4.0/5

Chak W. W. Families - Confirmed reviews ALL

Very reasonable. Breakfast is nice. Staff are attentive.

Customer review rating 5.0/5

Jessica R. Solo - Confirmed reviews ALL

The rooms were comfortable and well serviced. The staff were friendly and helpful. Hotel is located in a spot where stations, shops and restaurants are easily accessed.

Customer review rating 1.5/5

Chris Q. Couples - Confirmed reviews ALL

Well located, but everything else was BAD

Thank you very much for staying at ibis Osaka Umeda and for taking the time to share your detailed feedback. We are pleased to know that you appreciated our convenient location, but we are truly sorry that the rest of your experience did not meet your expectations, particularly in comparison with your experiences at other ibis hotels. We also sincerely regret that our breakfast did not meet your expectations. We appreciate your suggestion regarding an earlier opening time. Our breakfast currently begins at 7:00 a.m., and we understand that an earlier start would be more convenient for guests with early departures or busy schedules. Your feedback will be shared with our Food & Beverage team for consideration. We take your comments seriously and will continue working to improve both our facilities and services so that our guests can enjoy an experience that reflects the ibis standards they expect. Thank you again for your honest feedback. Kind regards, Front Team / ibis Osaka Umeda

Customer review rating 4.5/5

Bee C. Families - Confirmed reviews ALL

Staff are helpful. Room is clean. Lots of shopping mall and food easily available. Overall, am happy with the stay.

Thank you very much for staying at ibis Osaka Umeda and for sharing your rating and kind feedback. We are delighted to hear that you appreciated our convenient location, clean room, and easy access to shopping, dining, and the airport limousine bus. It is also wonderful to know that our helpful staff contributed to a pleasant stay. Your positive comments are a great encouragement to our entire team. Thank you once again for choosing ibis Osaka Umeda. We sincerely look forward to welcoming you back on your next visit to Osaka. Kind regards, Front Team / ibis Osaka Umeda

Customer review rating 4.5/5

Margaret H. Solo - Confirmed reviews ALL

Very small room but it had everything I needed. They had directions printed out to places I wanted to visit, super efficient. Breakfast was varied and tasty. Staff helpful. Would stay again.

Thank you very much for staying at ibis Osaka Umeda and for sharing your rating and kind feedback. We are delighted to hear that you found your room compact yet well equipped, and that our printed directions were helpful for exploring Osaka. We are also pleased that you enjoyed our varied and tasty breakfast and found our staff helpful. Your kind words are a great encouragement to our team, and we are especially happy to hear that you would stay with us again. We sincerely look forward to welcoming you back to ibis Osaka Umeda on your next visit to Osaka. Kind regards, Front Team / ibis Osaka Umeda

Customer review rating 4.5/5

Li C. L. Families - Confirmed reviews ALL

Location is good, it is near many restaurants, shops like namco arcade, dondonki, etc and walking distance to Osaka station. The room was clean but cramped.

Thank you very much for staying at ibis Osaka Umeda and for sharing your rating and detailed feedback. We are pleased to hear that you enjoyed our convenient location, with many restaurants, shops, and entertainment options nearby, as well as easy access to Osaka Station. We are also glad that you found your room clean. We understand your comments regarding the compact room size. Our rooms are designed to be functional within our central Umeda location, but we appreciate your honest feedback. Thank you once again for choosing ibis Osaka Umeda. We sincerely hope to welcome you back on your next visit to Osaka. Kind regards, Front Team / ibis Osaka Umeda

Customer review rating 5.0/5

Wing K. K. N. Couples - Confirmed reviews ALL

Very convenience location next to Umeda Station, guest room is clean and tidy good for couples travel. Front desk agents are very kind and helpful.

Thank you very much for your wonderful review and for choosing ibis Osaka Umeda. We are delighted to hear that you enjoyed our convenient location near Umeda Station and found your guest room clean and tidy. We are also pleased to know that our hotel was suitable for your trip as a couple and that you found our Front Desk team kind and helpful. It is wonderful to hear that you found the hotel easy to locate and appreciated the smooth booking confirmation process. We also appreciate your feedback regarding the taste and texture of the toothpaste. Thank you for your understanding of our efforts toward more environmentally friendly products. Thank you again for your valuable feedback. We look forward to welcoming you back to ibis Osaka Umeda in the future.

Customer review rating 4.5/5

Philip M. Solo - Confirmed reviews ALL

Nice hotel, typical room size for Japan Breakfast always a little strange

Thank you very much for your review and for choosing ibis Osaka Umeda. We are delighted to hear that you enjoyed our convenient location and found the hotel comfortable. We also appreciate your comments regarding the room size and breakfast. Regarding the accommodation tax, please note that it is collected separately and is not included in the room rate at the time of booking. As a Gold member, we truly appreciate your continued support and loyalty. Thank you again for your valuable feedback, and we look forward to welcoming you back to ibis Osaka Umeda.

Customer review rating 5.0/5

Ajay G. Business - Confirmed reviews ALL

Great team, great location. Good experience

Thank you very much for your wonderful review and for choosing ibis Osaka Umeda. We are delighted to hear that you had a good experience and enjoyed both our convenient location and the friendly service provided by our team. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back to ibis Osaka Umeda in the future.

Customer review rating 5.0/5

James D. Families - Confirmed reviews ALL

Short stop over with family, excellent Ibis hotel experience

Thank you very much for your wonderful review and for choosing ibis Osaka Umeda. We are delighted to hear that you enjoyed our excellent location and had a great ibis experience during your short stay with your family. We are especially pleased to receive your kind compliments about our team, particularly the staff in the bar area. It is wonderful to know that they were helpful, attentive, and contributed to making your stay even more enjoyable. We will be sure to share your kind words with the team. As a Platinum member, we truly appreciate your continued support and loyalty. We look forward to welcoming you and your family back to ibis Osaka Umeda in the future.

Customer review rating 5.0/5

Kristin V. Couples - Confirmed reviews ALL

The staff is amazing, kind, and patient. They answered all of my questions and helped me with contacting other hotels. The service was absolutely top notch!!

Thank you very much for your wonderful review and for choosing ibis Osaka Umeda. We are truly delighted to hear such warm compliments about our team. It is wonderful to know that our staff were kind, patient, and able to assist you with your questions and with contacting other hotels. We are especially grateful to hear that multiple members of our team contributed to making your stay a pleasant one. Your kind words are a great encouragement to all of us, and we will be delighted to share them with the entire team. Thank you once again for your generous feedback. We look forward to welcoming you back to ibis Osaka Umeda in the future.

Customer review rating 4.0/5

Giuseppe R. Solo - Confirmed reviews ALL

Clean room close to umeda station and many eating pkaces

Thank you very much for your kind feedback. We are pleased to hear that you enjoyed our clean rooms and convenient location near Umeda Station. We are also glad that you found the many nearby restaurants convenient. We hope to have the pleasure of welcoming you back again on your next visit to Osaka.

Customer review rating 4.5/5

Peter T. Solo - Confirmed reviews ALL

Look, no one is staying at an $80 a night hotel expecting to be amazed, but honestly it wasn’t a bad stay. The room was fine for a solo traveler. The shower had good pressure. My only complaint is that I extended my stay by a day, checked in with the front desk to make sure everything was ok on my original checkout day, and then still got a slightly annoyed call for having not checked out. I was keeping US hours, so I was about to fall asleep when that call came in. Not a huge issue, and it really didn’t detract from the score.

Thank you very much for taking the time to share your feedback and for choosing ibis Osaka Umeda. We are pleased to hear that you had an overall comfortable stay and found the room suitable for a solo traveler. We are also glad that you were satisfied with the shower and its water pressure. We sincerely apologize for the confusion regarding your extended stay. We understand that receiving a call about check-out after you had already confirmed your extended stay with the Front Desk was inconvenient, especially when you were about to rest. We will take your feedback seriously and work to improve communication to avoid similar situations in the future. As a Gold member, we truly appreciate your continued support and loyalty. Thank you again for your understanding, and we hope to have the pleasure of welcoming you back to Osaka in the future.

Customer review rating 4.5/5

Stephen E. Couples - Confirmed reviews ALL

We only stayed for a couple of nights but the location was brilliant. Service was great and breakfast was well worth it. A great way to start out for the daily adventures.

Thank you very much for your kind review and for choosing ibis Osaka Umeda. We are delighted to hear that you enjoyed our convenient location, friendly service, and breakfast. It is wonderful to know that our breakfast helped you start your days of exploring Osaka. We are also pleased that, although the room was compact, you found it well equipped and good value for money. Thank you as well for sharing your thoughts on sustainability and towel reuse. We truly appreciate your awareness and valuable feedback as we continue our efforts toward more sustainable practices. As a Gold member, we sincerely appreciate your continued support and loyalty. We look forward to welcoming you back to ibis Osaka Umeda in the future.

Customer review rating 3.5/5

Phan T. C. Business - Confirmed reviews ALL

Having stayed here a couple of times I wonder why it is different to other Ibis hotels in terms of how it welcomes diamond members. Others provide a welcome amenity and some even provide daily snacks/drinks in the fridge. This hotel really provides nothing, also when checking in, it seemed like the reception didn't even know I was staying as a diamond member. So I wonder if it was just the reception or if this particular hotel is operating under different procedures.

Thank you for staying with us again and for sharing your feedback. We are pleased to hear that you had a comfortable stay. We sincerely apologize if our communication regarding the benefits for our members was unclear. While the benefits and welcome amenities may vary from hotel to hotel, at our hotel, we currently do not provide a specific welcome gift for members. We understand, however, that this may not have been clearly communicated during your check-in, and we apologize for any confusion this may have caused. Your feedback regarding the explanation of member benefits is greatly appreciated. We will certainly take your comments into consideration as we review how we can improve our service for all our valued members. We hope to have the pleasure of welcoming you back again soon.

Customer review rating 4.0/5

Mikayel M. Solo - Confirmed reviews ALL

This is my fourth time staying at this hotel, but the experience was completely different. The hotel staff is no longer Japanese, and the unique Japanese hospitality feels missing. Additionally, housekeeping frequently holds up the elevators unnecessarily, causing delays. It definitely isn't the same standard as before.

Thank you very much for choosing to stay with us for the fourth time and for sharing your honest feedback. We are truly sorry to hear that this stay did not meet the standard you had come to expect from your previous visits. We understand your comments regarding the feeling of Japanese hospitality and the changes you noticed in the service. We also apologize for the inconvenience caused by housekeeping using the elevators for extended periods, which resulted in delays. We understand how frustrating this can be, especially during busy times. Your feedback is particularly valuable to us as a returning guest, and we appreciate you taking the time to share your experience. We hope to have the opportunity to regain your confidence and provide you with a stay that meets your expectations on your next visit.

Other web-users rate our hotel

  • 1,689 reviews 9.6/10 Location
  • 1,419 reviews 6.5/10 Room
  • 974 reviews 8.6/10 Service
  • 21 reviews 7.2/10 WiFi
  • 906 reviews 4.1/10 Comfort
  • 519 reviews 7.9/10 Cleanliness
  • 503 reviews 8.5/10 Breakfast
  • 172 reviews 8.3/10 Vibe

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