ibis Osaka Umeda 3 stars

Customer review rating (ALL Rating) 4.4/5 1,155 reviews

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1 Chome 5 Banchi, Komatsubara Cho, Kita Ku, 5300018 OSAKA, Japan

Description

Hotel extras

  • All rooms are inviting, modern and cozy, with comfortable beds.

  • The ibis room has got everything you need for a pleasant stay

  • The hotel is an International economy brand hotel located in the Umeda area.

  • Enjoy a good night's sleep in the Sweet Bed by ibis.

  • The hotel is in a prime location for shopping and business in Umeda.

Our accommodation(s)

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Hotel location

ibis Osaka Umeda

1 Chome 5 Banchi, Komatsubara Cho, Kita Ku
5300018 OSAKA
Japan

GPS:34.702195, 135.501053

Telephone
Fax +81 6-6363-0332

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Brasserie La Loge a COOKPARK

We provide elegant time and food that can make you beautiful from the inside of your body.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,155 reviews

Customer review rating 5.0/5

Yuting L. Families - Confirmed reviews ALL

Excellent location. Clean and comfortable rooms. Good noise isolation

Thank you very much for your perfect score and kind review. We are delighted to hear that you appreciated our excellent location, as well as the cleanliness and comfort of the rooms. It is also wonderful to know that you found the noise isolation satisfactory and were able to enjoy a comfortable stay. Your kind words are greatly appreciated, and we sincerely look forward to welcoming you again in the future. Best regards,

Customer review rating 4.0/5

Sam J. E. Friends - Confirmed reviews ALL

Stayed through golden week. Great location for access to the Umeda underground station. Hotel room was ample for a single traveller. The view from the room is quiet.

Thank you very much for choosing to stay with us during Golden Week and for taking the time to share your thoughtful feedback. We are delighted to hear that you enjoyed our convenient location with easy access to the Umeda underground station, as well as the comfort and quiet atmosphere of your room. We also greatly appreciate your kind comments regarding our housekeeping team. Your warm words will certainly encourage all of our staff members. We are pleased to know that your inquiries prior to your stay were answered smoothly, and we sincerely thank you for your high evaluation of our team. At the same time, we sincerely apologize regarding your experience with the ALL membership program. As your membership number had already been registered in our hotel system, we did not require you to present the app during check-in. Please kindly note that reward points may take approximately 3 to 4 days after check-out to be reflected in the app. If the points have still not appeared after that time, please feel free to contact us directly or the ALL support team for assistance. Thank you once again for your stay and for sharing your valuable feedback with us. We truly look forward to welcoming you back again on your next visit to Osaka.

Customer review rating 5.0/5

Daniel B. Couples - Confirmed reviews ALL

The staff were very friendly and helpful and accommodating i definitely would recommend this hotel to anyone.

Thank you very much for staying with us and for sharing your wonderful feedback. We are truly delighted to hear that you enjoyed our location, room, facilities, and overall value for money. Your kind words regarding our staff being friendly, helpful, and accommodating mean a great deal to us, and we are honored that you would recommend our hotel to other travelers. We also sincerely appreciate your recognition of our Accor counter team. Your positive comments will certainly be shared with the staff members, as they will be very encouraged to know they contributed to making your stay enjoyable. It is wonderful to know that you had a comfortable stay and that you are considering returning to us on your next visit to Osaka. We truly look forward to welcoming you again in the future. Thank you once again for your stay and for your continued support as an ALL Platinum member. Warm regards, ibis Osaka Umeda

Customer review rating 4.0/5

Jason T. Couples - Confirmed reviews ALL

Nice hotel, helpful staff who assisted with luggage transfer to next hotel.

Thank you very much for staying with us and for sharing your valuable feedback. We are delighted to hear that you enjoyed our convenient location and found the room clean and comfortable. It is also wonderful to know that our staff could assist you with your luggage transfer and help make your stay more pleasant. At the same time, we sincerely appreciate your comments regarding the breakfast selection and food temperature. Your feedback is very important to us, and we will share it with our team as we continue working to improve our breakfast experience. We are also grateful for your understanding regarding the booking conditions and truly appreciate your loyalty as an ALL Accor Classic member. Thank you once again for your kind review and recommendation. We hope to have the pleasure of welcoming you back on your next visit to Osaka.

Customer review rating 0.5/5

Naveen B. Families - Confirmed reviews ALL

My stay at ibis Osaka Umeda was quite disappointing, especially considering the high room prices. I expected a comfortable and modern experience from the ibis brand, but the actual experience was far below expectations. The rooms were extremely small compared to many other hotels in Osaka within the same price range. For the amount being charged, the room comfort and facilities were simply not worth it. The hotel also lacked several basic amenities that are standard in many hotels today. Complimentary drinking water bottles were not provided in the room, which was surprising because even smaller and cheaper hotels usually provide them as a basic courtesy. Another major disappointment was the TV and entertainment setup. At these prices, guests expect at least Android TV or smart TV functionality. Many hotels already provide this. Even if replacing all TVs is not within the hotel’s budget, the management can easily upgrade existing TVs using affordable Android TV sticks or streaming devices. This is a low-cost improvement that can significantly enhance the guest experience without changing the entire television setup. The coffee arrangement was also disappointing. Other ibis hotels provide proper coffee machines, which gives a much better experience, but here only basic coffee packets were provided in the room. It felt like an unnecessary cost-cutting measure. A proper coffee machine would be a much better option for guests. Cleanliness standards also need improvement. The floors and carpets did not appear to be cleaned properly, and overall housekeeping quality felt below standard. The management should seriously compare their prices with other hotels in Osaka offering similar or lower rates. Many competing hotels provide much better rooms, facilities, cleanliness, and overall value for money at the same price point. Suggestions for Improvement: Provide complimentary bottled drinking water in all rooms. Add Android TV or smart TV functionality in rooms. If replacing TVs is expensive, install affordable Android TV sticks or similar streaming devices on existing TVs to modernize the entertainment system at minimal cost. Replace basic coffee sachets with proper coffee machines like other ibis properties. Improve housekeeping standards, especially carpet and floor cleaning. Reconsider room pricing according to the actual facilities and room size being offered. Improve overall guest comfort and amenities to match the prices being charged. Compare facilities and value offered by competing Osaka hotels in the same price range and improve accordingly. Considering the disappointing experience and poor value for money, the hotel should consider compensating affected guests through partial refunds, reward points, discount vouchers, complimentary upgrades, or similar goodwill gestures to restore customer trust and satisfaction.

Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We appreciate your comments regarding the room size, in-room amenities, entertainment facilities, coffee service, housekeeping standards, and check-in experience. Your suggestions and observations are valuable to us and will be carefully shared with the relevant departments for future consideration and improvement. Please kindly note that our hotel is designed in a compact style to provide practical and efficient accommodation in the center of Osaka. We also appreciate your comments regarding staff communication and hospitality. Providing polite, welcoming, and helpful service to all guests is very important to us, and your feedback will be shared with the team for future training and service improvement. Guest feedback is extremely important in helping us improve our services and facilities, and we truly appreciate you taking the time to provide such constructive comments. We hope to have the opportunity to welcome you again in the future. Best regards,

Other web-users rate our hotel

  • 1,703 reviews 9.6/10 Location
  • 1,448 reviews 6.4/10 Room
  • 967 reviews 8.6/10 Service
  • 18 reviews 6.4/10 WiFi
  • 920 reviews 3.9/10 Comfort
  • 533 reviews 8.1/10 Cleanliness
  • 515 reviews 8.5/10 Breakfast
  • 258 reviews 7.4/10 Value

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