Able and willing to go the extra mile and to satisfy the guest…;) Many good laughs and smiles! Thank you for caring for me well…;)

If you have Coin Laundry, it is much better experience.

Relaxed stay & welcoming home...;) Good to meet the team again... Tasty breakfast with great quantity and quality... Special VIP Treatment Thank you...:)

Efficient staff, , located in the middle of umeda very convenient. But noisy, you hear what happens in the corridor..

Family of four stayed for three days exploring the city. Perfect and comfortable rooms and good breakfast

Great short stay hotel.

It has been 2year due to Covid pandemic that I had the chance to sty at hotel. Feel well at home and enjoyed the stay. The location of hotel is well located and think circumstances is quite and good sleeping habit.

Amazing Hospitality Experience for me as a VIP & Platinum... Great Team & Facility & Service... Anytime willing and able to go the extra mile to satisfy the guest... Breakfast & above average and even better than at the MGallery in Kyoto...

I had very uncomfortable experience in my stay. As system error, my prepayment via online doesn't be understood by the receptionist. I've explained my payment that but she doubtfully saw me and force to pay the tariff again. I claimed to the service call and they offer to refund but they didn't tell how to fix the unpolite attitude of their receptionists in the irregular situation. I believe you have similar experience again when their receptionists have out of the circumstances of routine. 私は滞在中、とても不快な思いをしました。 システムエラーで、オンラインでの前払いが受付で理解されませんでした。 私は支払い方法を説明しましたが、彼女は私を疑って、再度料金を支払うことを強要しました。 サービスコールにクレームをつけたところ、返金に応じてくれましたが、イレギュラーな状況での受付の礼儀知らずな態度をどうやって解決するかは教えてくれませんでした。 このようなことは、受付の人が日常の状況から外れたときに、また同じような経験をするのではないでしょうか。

Overall, I was satisfied about this stay. Good room condition, Good location, and Nice breakfast. I think that one thing that's good to make up for it’s using the right tone for the hotel staff. The manager would do well to educate clearly.

Good access via underground road from Osaka station. There're many restaurants around that and you won't feel inconvenient during stay. Clean and quiet circumstance.

I totally loved with the breakfast menu and drink. The osechi was delicious. I would like to say thank you the guy that helping us check-in in the front office. But the restaurant waiter need to be more “welcome” because she’s so cold. But overall I satisfied! Will come again soon !

The location of the hotel is very good! It is convenient to take the bus to airport or the train station! The staff are friendly and helpful! Just the room is a bit small... but it's Japan! :) I think I will stay there again!

IBIS Osaka Umeda is a short distance away from the JR Osaka Station where many of the subway lines also stop at. The hotel is also accessible by lift from the basement level exit 7-72 from the underground shopping mall. We were impressed by the hotel staff's service - at check-in and at breakfast, and housekeeping. The only issue we had was the smell of BBQ meat in the corridor on a couple of nights. Was concerned that a guest could be cooking in one of the rooms, so we called the front desk and was informed that the smell is from the Yakiniku restaurant next door, especially on weekends when the restaurant is busy.

Ibis Osaka Umeda is located within walking distance to the few Umeda train stations. It is also within walking walking distance to the 2 Airport bus stations. Rooms are pretty small and the bathroom does not have a tub. It's good enough of you do not have big luggage. Hotel is linked to the underground shops which lead to the train stations.