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ibis Osaka Umeda Hotel 3 stars

Customer review rating (ALL Rating) 4.4/5 1,188 reviews

ALLSAFE approved hotel

ibis Osaka Umeda
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+ 12 Services

Hotel extras

  • All rooms are inviting, modern and cozy, with comfortable beds.

  • The ibis room has got everything you need for a pleasant stay

  • The hotel is an International economy brand hotel located in the Umeda area.

  • Enjoy a good night's sleep in the Sweet Bed by ibis.

  • The hotel is in a prime location for shopping and business in Umeda.

Hotel location

ibis Osaka Umeda

1 Chome 5 Banchi
Komatsubara Cho
Kita Ku
5300018 osaka
japan

Tel: +81663630331

Fax: (+81)6/63630332

Check-in from 14h00

Check out up to 11h00

  • AIRPORT LIMOUSINE :  OSAKA STA UMEDA

  • OSAKA METRO :  MIDOSUJI UMEDA

  • By plane

    KANSAI INTL At 46.4km / 28.83 miles

  • By train

    SHIN OSAKA At 3.8km / 2.36 miles

GPS :34.702195, 135.501053

Hotel services

One breakfast

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 181 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • 181 non-smoking rooms
    • 14 floors
  • Languages spoken at the hotel
    • Japanese
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property

Our accommodation(s)

The Standard Double Room features a Double bed, flat screen LCD TV, work desk and free WIFI. The Standard Twin Room features 2 Single beds, a flat screen LCD TV, work desk and free WIFI.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 155

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
ibis Osaka Umeda

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,188 reviews

TripAdvisor Rating 4.5/5

153 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Amazing Hospitality Experience

TripAdvisor rating 5.0/5

McCauley13 Solo travel - 06/11/2021 TripAdvisor review

Amazing Hospitality Experience for me as a VIP & Platinum... Great Team & Facility & Service... Anytime willing and able to go the extra mile to satisfy the guest... Breakfast & above average and even better than at the MGallery in Kyoto...

Uncomfortable Receptionist Attitude

TripAdvisor rating 1.0/5

Safari38701721541 Couples - 04/11/2021 TripAdvisor review

I had very uncomfortable experience in my stay. As system error, my prepayment via online doesn't be understood by the receptionist. I've explained my payment that but she doubtfully saw me and force to pay the tariff again. I claimed to the service call and they offer to refund but they didn't tell how to fix the unpolite attitude of their receptionists in the irregular situation. I believe you have similar experience again when their receptionists have out of the circumstances of routine. 私は滞在中、とても不快な思いをしました。 システムエラーで、オンラインでの前払いが受付で理解されませんでした。 私は支払い方法を説明しましたが、彼女は私を疑って、再度料金を支払うことを強要しました。 サービスコールにクレームをつけたところ、返金に応じてくれましたが、イレギュラーな状況での受付の礼儀知らずな態度をどうやって解決するかは教えてくれませんでした。 このようなことは、受付の人が日常の状況から外れたときに、また同じような経験をするのではないでしょうか。

Good location, Cost effective

Customer review rating 4.5/5

Younggak K. Friends - 28/07/2021 Confirmed reviews ALL

Overall, I was satisfied about this stay. Good room condition, Good location, and Nice breakfast. I think that one thing that's good to make up for it’s using the right tone for the hotel staff. The manager would do well to educate clearly.

Good location

Customer review rating 4.5/5

Okku Solo - 21/03/2021 Confirmed reviews ALL

Good access via underground road from Osaka station. There're many restaurants around that and you won't feel inconvenient during stay. Clean and quiet circumstance.

Dear YOHEI O., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

ごゆっくりお過ごせました

Customer review rating 4.0/5

Hikmani T. E. A. A. Friends - 10/01/2021 Confirmed reviews ALL

I totally loved with the breakfast menu and drink. The osechi was delicious. I would like to say thank you the guy that helping us check-in in the front office. But the restaurant waiter need to be more “welcome” because she’s so cold. But overall I satisfied! Will come again soon !

Excellent Service

Customer review rating 4.5/5

Rossy Friends - 18/03/2020 Confirmed reviews ALL

The hotel is located at the heart of Umeda, very near to transportation. The hotel has clean room (even there is no bathtub) and the breakfast is always good. Last but not least, the professionalism of the team to handle my query is beyond excellence. Thank you team Ibis Umeda.

Dear Anwar S., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great value for money, convenient location

Customer review rating 4.0/5

Judy C. Solo - 15/03/2020 Confirmed reviews ALL

I stayed 2 nights on a weekend. The room was well equipped and the bed was comfortable. Breakfast was also good value. I didn't have the opportunity to try the restaurant for dinner as it was closed for a function, which was a bit annoying as I had to go elsewhere. There are lots of good restaurants under the hotel but in the current corona virus situation, I did not want to spend time in a crowded place.

Dear JUDITH C., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay pleasant staff

Customer review rating 4.5/5

Anonymous Families - 15/03/2020 Confirmed reviews ALL

staff friendly and on the ball. Hotel room as expected.

Dear RYAN P., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 4.5/5

Marc C. Couples - 10/03/2020 Confirmed reviews ALL

Great location and comfortable, clean hotel. Amazing shower! Room was small which we knew when booking but could and should have had more storage space.

Dear MARC C., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, イビス大阪梅田 フロントチーム

Good location, room very satisfactory, great value.

Customer review rating 3.5/5

Nobuya K. Business - 06/03/2020 Confirmed reviews ALL

I had a 2 night business trip and this was my first stay at this property. Overall, I was very satisfied with location, room, breakfast and hotel condition. The only slight blemish was during check-in and check-out, where an otherwise smooth process was affected by staff inexperience (no acknowledgement of Gold status despite online reservation via ALL weeks prior; had to ask for printed invoice/receipt for confirmation of charges, etc.). I look forward to your improvement as staff gains experience.

Dear NOBUYA K., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, イビス大阪梅田 フロントチーム

Very well located

Customer review rating 4.0/5

Robert H. Couples - 26/02/2020 Confirmed reviews ALL

The staff should have told us how to get to the rail system as it’s just down stairs and the comments from other guests was the same

Dear ROBERT H., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Osaka Umeda Front team

Great location

Customer review rating 5.0/5

Jim Solo - 26/02/2020 Confirmed reviews ALL

The location here is excellent. Close to everything and having a private elevator to the underground is great - especially when cold or raining. The rooms are small, but comfortable and clean.

Dear JAMES D., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located

Customer review rating 4.0/5

Frank C. Couples - 19/02/2020 Confirmed reviews ALL

the location is great, just a few minutes walk from Umeda station, even connected Whitty, the underground mall. Staff is helpful too.

Dear SHING TO C., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great place to stay in busy street of Umeda

Customer review rating 5.0/5

Joseph B. Couples - 17/02/2020 Confirmed reviews ALL

Extremely satisfied! great hotel overall, clean, cozy ambiance, super friendly and accommodating staff. Better hotel than Ibis Styles in Namba. One thing that you can improve though is your breakfast. For us not a good value for money, few choices especially for foreign guest.

Dear JOSEPH AARON B., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. in specially we reconsider about Breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located

Customer review rating 2.0/5

Anonymous Couples - 16/02/2020 Confirmed reviews ALL

well located. Bedding covers were too hot.

Dear MARY S., Thank you for taking the time to tell us about your experience at the ibis Osaka Umeda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Central location with comfortable accommodation And appreciated services in cleanliness

Customer review rating 4.0/5

Y. Couples - 16/02/2020 Confirmed reviews ALL

Easy access to Osaka station, can reach Hanshin, Hankyu and Daimaru Department Store within five minutes through underground tunnel which compose lots of restaurants and various kinds of shops.

Dear PUI SING Y., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very centralised to every where anyone wants to go.

Customer review rating 4.5/5

Violeta C. F. Families - 11/02/2020 Confirmed reviews ALL

I was really delighted to your front staff specially those 2 ladies at the receptions the day our check out Feb. 10,2020, that they allowed my guests in room #1102 & 1103 to stay until 1400 hrs. although i was willing to pay extra hours, but they consider as I’m an Accor member, so glad all over your service was excellent, but just one lady in the restaurant during dinner time just a little concern the way she served the drinks that she just put all the drinks on the table instead she should serve to the each individually. But other than that we really please your services during our stay specially your receptionist, the foods are fantastic and catered well. Arigato or Many Thanks to all..yes we will be back again we love the place. Regards, Violeta Cely F.

Dear VIOLETA CELY F., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments and opinion for restaurant service with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very convenience

TripAdvisor rating 4.0/5

peterw1234567890 Friends getaway - 08/01/2020 TripAdvisor review

The location of the hotel is very good! It is convenient to take the bus to airport or the train station! The staff are friendly and helpful! Just the room is a bit small... but it's Japan! :) I think I will stay there again!

Super Convenient !

TripAdvisor rating 4.0/5

kellycP9996JC Family - 29/12/2019 TripAdvisor review

IBIS Osaka Umeda is a short distance away from the JR Osaka Station where many of the subway lines also stop at. The hotel is also accessible by lift from the basement level exit 7-72 from the underground shopping mall. We were impressed by the hotel staff's service - at check-in and at breakfast, and housekeeping. The only issue we had was the smell of BBQ meat in the corridor on a couple of nights. Was concerned that a guest could be cooking in one of the rooms, so we called the front desk and was informed that the smell is from the Yakiniku restaurant next door, especially on weekends when the restaurant is busy.

Clean and comfy room in a good location

TripAdvisor rating 4.0/5

davidx71 Friends getaway - 27/12/2019 TripAdvisor review

Ibis Osaka Umeda is located within walking distance to the few Umeda train stations. It is also within walking walking distance to the 2 Airport bus stations. Rooms are pretty small and the bathroom does not have a tub. It's good enough of you do not have big luggage. Hotel is linked to the underground shops which lead to the train stations.

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