ibis Osaka Umeda Hotel 3 stars

Customer review rating 4.4/5 1,061 reviews

ibis Osaka Umeda
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Hotel extras

  • All rooms are inviting, modern and cozy, with comfortable beds.

  • The ibis room has got everything you need for a pleasant stay

  • The hotel is an International economy brand hotel located in the Umeda area.

  • Enjoy a good night's sleep in the Sweet Bed by ibis.

  • The hotel is in a prime location for shopping and business in Umeda.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Drink vending machine
Business services
  • Copy/print service available

Hotel location

ibis Osaka Umeda

1 Chome 5 Banchi
Komatsubara Cho
Kita Ku
5300018
osaka
japan

Tel: +81663630331

Fax: (+81)6/63630332

Check-in from 14h00

Check out up to 11h00

  • AIRPORT LIMOUSINE :  OSAKA STA UMEDA

  • OSAKA METRO :  MIDOSUJI UMEDA

  • By plane

    KANSAI INTL At 46.4km / 28.83 miles

  • By train

    SHIN OSAKA At 3.8km / 2.36 miles

GPS :34.702195, 135.501053

Our accommodations

The Standard Double Room features a Double bed, flat screen LCD TV, work desk and free WIFI. The Standard Twin Room features 2 Single beds, a flat screen LCD TV, work desk and free WIFI.

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Room with 1 king bed

  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
Rooms

Our restaurants and bars

COOKPARK

Type of cuisine: Cafe

Enjoy a variety of food and drinks within our contemporary restaurant, which is equipped with free WIFI facility. The restaurant is non smoking.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Cookpark

Non contractual photo

Open at 7:00-10:30

Our guest reviews for
ibis Osaka Umeda

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,061 reviews

tripadvisor

TripAdvisor Rating 4.5/5

137 reviews

Excellent Service

Customer review rating 4.4/5

Rossy Friends - 18/03/2020 Confirmed reviews ALL

The hotel is located at the heart of Umeda, very near to transportation. The hotel has clean room (even there is no bathtub) and the breakfast is always good. Last but not least, the professionalism of the team to handle my query is beyond excellence. Thank you team Ibis Umeda.

Dear Anwar S., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great value for money, convenient location

Customer review rating 4.4/5

Judy C. Solo - 15/03/2020 Confirmed reviews ALL

I stayed 2 nights on a weekend. The room was well equipped and the bed was comfortable. Breakfast was also good value. I didn't have the opportunity to try the restaurant for dinner as it was closed for a function, which was a bit annoying as I had to go elsewhere. There are lots of good restaurants under the hotel but in the current corona virus situation, I did not want to spend time in a crowded place.

Dear JUDITH C., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay pleasant staff

Customer review rating 4.4/5

Anonymous Families - 15/03/2020 Confirmed reviews ALL

staff friendly and on the ball. Hotel room as expected.

Dear RYAN P., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 4.4/5

Marc C. Couples - 10/03/2020 Confirmed reviews ALL

Great location and comfortable, clean hotel. Amazing shower! Room was small which we knew when booking but could and should have had more storage space.

Dear MARC C., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, イビス大阪梅田 フロントチーム

Good location, room very satisfactory, great value.

Customer review rating 4.4/5

Nobuya K. Business - 06/03/2020 Confirmed reviews ALL

I had a 2 night business trip and this was my first stay at this property. Overall, I was very satisfied with location, room, breakfast and hotel condition. The only slight blemish was during check-in and check-out, where an otherwise smooth process was affected by staff inexperience (no acknowledgement of Gold status despite online reservation via ALL weeks prior; had to ask for printed invoice/receipt for confirmation of charges, etc.). I look forward to your improvement as staff gains experience.

Dear NOBUYA K., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, イビス大阪梅田 フロントチーム

Very well located

Customer review rating 4.4/5

Robert H. Couples - 26/02/2020 Confirmed reviews ALL

The staff should have told us how to get to the rail system as it’s just down stairs and the comments from other guests was the same

Dear ROBERT H., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Osaka Umeda Front team

Great location

Customer review rating 4.4/5

Jim Solo - 26/02/2020 Confirmed reviews ALL

The location here is excellent. Close to everything and having a private elevator to the underground is great - especially when cold or raining. The rooms are small, but comfortable and clean.

Dear JAMES D., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located

Customer review rating 4.4/5

Frank C. Couples - 19/02/2020 Confirmed reviews ALL

the location is great, just a few minutes walk from Umeda station, even connected Whitty, the underground mall. Staff is helpful too.

Dear SHING TO C., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great place to stay in busy street of Umeda

Customer review rating 4.4/5

Joseph B. Couples - 17/02/2020 Confirmed reviews ALL

Extremely satisfied! great hotel overall, clean, cozy ambiance, super friendly and accommodating staff. Better hotel than Ibis Styles in Namba. One thing that you can improve though is your breakfast. For us not a good value for money, few choices especially for foreign guest.

Dear JOSEPH AARON B., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. in specially we reconsider about Breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located

Customer review rating 4.4/5

Anonymous Couples - 16/02/2020 Confirmed reviews ALL

well located. Bedding covers were too hot.

Dear MARY S., Thank you for taking the time to tell us about your experience at the ibis Osaka Umeda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Central location with comfortable accommodation And appreciated services in cleanliness

Customer review rating 4.4/5

Y. Couples - 16/02/2020 Confirmed reviews ALL

Easy access to Osaka station, can reach Hanshin, Hankyu and Daimaru Department Store within five minutes through underground tunnel which compose lots of restaurants and various kinds of shops.

Dear PUI SING Y., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very centralised to every where anyone wants to go.

Customer review rating 4.4/5

Violeta C. F. Families - 11/02/2020 Confirmed reviews ALL

I was really delighted to your front staff specially those 2 ladies at the receptions the day our check out Feb. 10,2020, that they allowed my guests in room #1102 & 1103 to stay until 1400 hrs. although i was willing to pay extra hours, but they consider as I’m an Accor member, so glad all over your service was excellent, but just one lady in the restaurant during dinner time just a little concern the way she served the drinks that she just put all the drinks on the table instead she should serve to the each individually. But other than that we really please your services during our stay specially your receptionist, the foods are fantastic and catered well. Arigato or Many Thanks to all..yes we will be back again we love the place. Regards, Violeta Cely F.

Dear VIOLETA CELY F., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments and opinion for restaurant service with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 4.4/5

Ron Solo - 11/02/2020 Confirmed reviews ALL

Conveniently located next to the metro station and airport bus terminal. Room is stylish and compact. Design of key card is also impressive.

Dear PAK CHEUNG F., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Location

Customer review rating 4.4/5

Jeffrey Business - 09/02/2020 Confirmed reviews ALL

Enjoyable place to stay for business. Great location, very small room, but expected and has everything you need

Dear JEFFREY F., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very well

Customer review rating 4.4/5

Arisandi S. Families - 08/02/2020 Confirmed reviews ALL

All the staff are very friendly, and also check in - check out process was fast. I also got braekfast for 2 days, even i not book for that. Amazing service by accor team

Dear ARISANDI S., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located & great stay

Customer review rating 4.4/5

Phillip N. Families - 01/02/2020 Confirmed reviews ALL

Great location, helpful friendly staff

Dear PHILLIP N., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Unexpected

Customer review rating 4.4/5

Wchang Families - 29/01/2020 Confirmed reviews ALL

The room size is unexpected large than I think as most likely quite small in Japan. And the location is not bad and sound proof very good. So overall is recommended

Dear WINSY C., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located and friendly and polite staff

Customer review rating 4.4/5

Anonymous Families - 29/01/2020 Confirmed reviews ALL

It was a very pleasant and safe stay in Osaka. I and my son enjoyed it very much. It would be nice if the breakfast had more choice of Japanese cuisine.

Dear BOGUMILA M., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. and reconsider about Breakfast again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Unprofessional front desk when handling problem

Customer review rating 4.4/5

Karen Families - 26/01/2020 Confirmed reviews ALL

I booked a twin room for 2 person incl breakfast. I added the 2nd person in later stage so that I paid the additional charge in the reception when I check in. Next day when we had breakfast the reception told me I only paid for 1 person. I told her let me finish the breakfast first and check what’s wrong. The reception did not allow me to go in and insist I check with the front desk. The front desk said the same and I told her I had paid for that already and questioned why I need to pay again. One of the front desk reception repeatedly ask me can I pay without trying to understand what’s the issue. Having spent more than 10 mins in the front desk they told me I only paid for 1 day breakfast for 2 persons another day breakfast for 1 person. That’s ridiculous as I booked 2 nights for 2 persons why would Ibis charge me first day for 2 person and 2nd day I eat alone? Anyway I went back to have breakfast and the manager later came to me give me another breakfast coupon. The front desk staff instead checking internally with the reservation team but stopped the customer and trying to make a sense the customer did not pay and not allow them to have breakfast. What a unprofessional service and i would not recommend anyone to stay here.

Dear KAREN L., Thank you for taking the time to tell us about your experience at the ibis Osaka Umeda. I am sorry about inconvenience when Breakfast time. your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location, friendly reception staff, room size ok

Customer review rating 4.4/5

A. P. Couples - 21/01/2020 Confirmed reviews ALL

Good and nice feeling If there is a small working table in the room is better for business people

Dear P. SUET HING A., We very much appreciate your comments regarding your stay at the ibis Osaka Umeda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Osaka Umeda Front team
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