ibis Osaka Umeda Hotel 3 stars

Been staying in this hotel for the past year every time I go to Osaka (because of the location is very convenient for me). 1. booking system is very painful even for a regular customers (employees ask you the same questions over and over again). 2. Staff dont even notice you when you come back in the evening (may be too busy ...) 3. Cant see the benefits of being Club AccorHotels member

Excellent location, very comfortable bedding, great breakfast.

Very comfortable stay, despite the rooms being quite small. Everything was clean and tidy and the staff were great.

When I was exchanging emails with hotel reservations before my trip, the officer was not very accommodating when i inquired about maximum headcount allowed in the rooms. The website says 2-3 persons max can be accommodated but I learned later on that 3rd person cannot be an adult. It was not specified in the website options; hence it was a bit confusing. I went there with my family but since rooms could only accommodate 2 adults, we had to get 3 total rooms. Not sure if there are options for family rooms. Upon my arrival in Japan, my stay was a very pleasant experience. Rooms were average for Japan standard but all amenities, toiletries, coffee were complete. The hotel is also new, i believe, so beds and blankets seemed very clean. Carpet under the bed though was quite dusty. Overall, i would definitely stay again in Ibis Osaka Umeda.

Generally the room is clean and comfortable. As for the breakfast buffet, if the selection is wider, that will be great.

The location is very good and easy for access. Staff is was nice and the room is clean.

Overall good

Clean room, kind staff, tasty and varied breakfast, close proximity to subway, train and shopping

The room was very small but clean and served its purpose. The location was great for getting to Osaka station and all the malls around Umeda. The only negative was the smell of cooking that permeates throughout the hotel libby and room corridors. Luckily the smell stops short of entering the rooms.

Small room but well designed. Staff very pleasant and tried to be helpful but not very knowledgeable about the local area Very convenient location Recommend for tourists

One easy thing would have made this much better - just put on your website directions on how to walk from the station. I'm sure many of your guests arrive into Osaka on the train, and a simple map showing the directions would have saved me a lot of hassle - I used google maps which seemed to get very confused, it lost GPS probably due to the tall buildings, and I think was trying to take me up onto the walkways but it seemed to just take me round in circles. By European standards the room was very small, and shame that all I looked out on was the wall of another building, but otherwise I found the facilities and staff to be very good. Particularly enjoyed the live music in the bar on Weds

The location is super, room is small but tidy and clean and well in organized. the FO attendants are warm and friendly.

It's pretty good but a bit expensive.

We really enjoyed staying here, great location & really helpful staff. Thank you!

The stay would be better if the reception staff could say a goodbye when we left the hotel. But overall speaking, the stay was nice - comfy beds, tasty breakfast buffet and super convenient location.