ibis Osaka Umeda Hotel 3 stars

The room size is unexpected large than I think as most likely quite small in Japan. And the location is not bad and sound proof very good. So overall is recommended

It was a very pleasant and safe stay in Osaka. I and my son enjoyed it very much. It would be nice if the breakfast had more choice of Japanese cuisine.

I booked a twin room for 2 person incl breakfast. I added the 2nd person in later stage so that I paid the additional charge in the reception when I check in. Next day when we had breakfast the reception told me I only paid for 1 person. I told her let me finish the breakfast first and check what’s wrong. The reception did not allow me to go in and insist I check with the front desk. The front desk said the same and I told her I had paid for that already and questioned why I need to pay again. One of the front desk reception repeatedly ask me can I pay without trying to understand what’s the issue. Having spent more than 10 mins in the front desk they told me I only paid for 1 day breakfast for 2 persons another day breakfast for 1 person. That’s ridiculous as I booked 2 nights for 2 persons why would Ibis charge me first day for 2 person and 2nd day I eat alone? Anyway I went back to have breakfast and the manager later came to me give me another breakfast coupon. The front desk staff instead checking internally with the reservation team but stopped the customer and trying to make a sense the customer did not pay and not allow them to have breakfast. What a unprofessional service and i would not recommend anyone to stay here.

Good and nice feeling If there is a small working table in the room is better for business people

feel warm welcoming，core location at Umeda area，the room is small but well designed with amenities. very impressive of the showering pressure. breakfast with good quality.

The staff were lovely but the rooms barely had any floor space not taken up by the bed

I have 4 pillows on my bed. Very excelent service.

very happy when find modern decoration. and bed with 4 pillow.

The hotel is at a convenient location for our stay. The staffs are helpful. The room is pretty small which is a bit uncomfortable for our big luggage.

I've spent 1 night in the hotel. The location is perfect . Near JR Osaka station. But please request the map how to reach the hotel in advance. But the standard rooms are very very small for 2 person

Location is near Osaka Station but you must know the direction cleary because there many exit in the station

The location of the hotel is very good! It is convenient to take the bus to airport or the train station! The staff are friendly and helpful! Just the room is a bit small... but it's Japan! :) I think I will stay there again!

We weren't planning on visiting Osaka, so made a last minute booking at the hotel. We stayed at ibis styles in Tokyo which was great and that's why we chose ibis Osaka.

We were on family holiday and booked this hotel. The location is nice you can directly go to underground shopping center. and the staff is really helpful to give information and really welcoming.

Location point is awesome Room size is average for the price Room not clean, cleaner didn’t even bother to wash the used cups. Not filled up the water for humidifier. Need to have coin laundry room