Mercure Tokyu Stay Osaka Namba 4 stars

Customer review rating (ALL Rating) 4.1/5 16 reviews

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2 2 4 Nishishinsaibashi, Chuo ku, 5420086 Osaka, Japan

Description

Hotel extras

  • The hotel is ideally positioned within a 4-minute walk from Namba station and a 5-minute walk.

  • Living Rooms have kitchenettes, laundry equipment, and other functions for long-stay guests.

  • All guestrooms are equipped with 50-inch TVs, rain showers and high speed Wifi.

  • The Duplex Suite and Premium Twin Rooms offer panoramic views of the cityscape of Osaka Namba

  • All rooms are designated as non-smoking.

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Hotel location

Mercure Tokyu Stay Osaka Namba

2 2 4 Nishishinsaibashi, Chuo ku
5420086 Osaka
Japan

GPS:34.67062, 135.49964

Telephone
Fax +81 6-6214-1090

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

CENTRE M

The breakfast buffet changes daily and features over 40 different items made with local produce including a vibrant and healthy power salad and freshly baked pastries crafted in the open kitchen.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  16 reviews

An Overrated hotel

Customer review rating 2.5/5

Ho. Families - Confirmed reviews ALL

Location is good. However the service is not up to Mercure standard. 1. When I arrived at 8:00 a.m. to drop off my luggage, the receptionist was noticeably lacking in politeness—not only without a smile, but also speaking in a rather sarcastic tone. This is not my first time staying at a hotel under this group, but this experience was even worse than ibis budget. 2. As a Gold member, I did not receive an upgrade or early check-in. However, one day before check-in, I specifically requested a quieter room, but was instead assigned the first room next to the elevator. The noise from other guests walking by constantly disturbed me. 3. The window soundproofing was also poor. I recorded a short video showing that around 10 p.m., I could clearly hear traffic noise from outside. 4. I booked a triple room, yet all the amenities provided were only for two people, including toothbrushes, slippers, and cups. I had to request the remaining set from the staff, which was quite inconvenient.

Asked to change my room 1719 due to loud drilling in the morning

Customer review rating 2.0/5

Jose M. G. M. Couples - Confirmed reviews ALL

I asked of i can have my room changed today in the morning. Front desk they would take care of it when I return. When I returned in the evening, different front desk has no clue and says to come back next day. I would have to stay in my 1719 room again. Disappointed on the service and lack of attendance on both front desks

Great location, stylish, great service, good amenities

Customer review rating 5.0/5

Gerald M. Friends - Confirmed reviews ALL

Only stayed for two days and regret not staying a third. The staff and service were fantastic. The hotel has a unique feel and stylish design which enhanced our stay. Additionally, our room was upgraded, which was a wonderful surprise. My only feedback would be that the lighting in the bathroom is very dim, making it difficult to shave with precision (I’m a male). Other than that, I truly enjoyed my stay - would stay here again and would recommend to friends and family!

Excellent location a. great room

Customer review rating 4.0/5

G A. A. Couples - Confirmed reviews ALL

The hotel is low key but suited our needs perfectly. We stayed in A. corner deluxe twin room a. had plenty of space, with one of the best bathrooms we’ve had. The washing machine in the room was excellent, especially after hours of walking around in very hot a. humid conditions. The staff were very polite a. helpful in all areas. The bed was very comfortable, lifts were fast a. quiet a. the perfect location. The downside was that the room has low level off white lighting so not great for applying makeup. Whilst it was bright during the day with the blinds up, the bathroom a. full length mirror were not near the windows. Would definitely stay there again.

Great location, close to Dotonbori, shopping areas etc.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Check in was frustrating. My Debit card has worked all over the world and every other location within Japan. Only place it didn't work was at the front desk of this hotel. Had to go and get cash but daily limit on ATM meant had to do it over two days. Room was dark. Not enough lighting. In fact the whole hotel is dark. Not sure what the reason is. It's a great hotel, just dark. Only one English speaking TV channel which is Fox News USA. For an international hotel chain with many overseas travellers I would have thought some more options would be available.

Other web-users rate our hotel

  • 1,925 reviews 9.7/10 Location
  • 1,894 reviews 6.2/10 Room
  • 1,142 reviews 7.6/10 Service
  • 10 reviews 7.7/10 WiFi
  • 497 reviews 7/10 Cleanliness
  • 335 reviews 6.5/10 Breakfast
  • 192 reviews 7.1/10 Value
  • 25 reviews 4.6/10 Bar

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