Mercure Tokyu Stay Osaka Namba 4 stars

TripAdvisor rating 3.5/5 73 reviews

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2 2 4 Nishishinsaibashi, Chuo ku, 5420086 Osaka, Japan

Description

Hotel extras

  • The hotel is ideally positioned within a 4-minute walk from Namba station and a 5-minute walk.

  • The Duplex Suite and Premium Twin Rooms offer panoramic views of the cityscape of Osaka Namba

  • All guestrooms are equipped with 50-inch TVs, rain showers and high speed Wifi.

  • All rooms are designated as non-smoking.

Our accommodation(s)

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Hotel location

Mercure Tokyu Stay Osaka Namba

2 2 4 Nishishinsaibashi, Chuo ku
5420086 Osaka
Japan

GPS:34.67062, 135.49964

Telephone
Fax +81 6-6214-1090

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

CENTRE M

The breakfast buffet changes daily and features over 40 different items made with local produce including a vibrant and healthy power salad and freshly baked pastries crafted in the open kitchen.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  3.5/5  73 reviews

Toilet had more water pressure than the shower...

TripAdvisor rating 2.0/5

chiyo2348 TripAdvisor review

The rooms are modern and clean, spacious enough to open two large suitcases at the same time. The location is pretty good, within walking distance to either Shinsaibashi or Namba stations. And that's where the positives stop. The water pressure in the shower was so weak, the toilet bidet had better pressure. Spent so long trying to wash off body soap because the water stream was so weak, and still felt like my skin was soapy.

Comfortable stay but very, very dark rooms

TripAdvisor rating 3.0/5

Gerry_W_Reisenberger Couples - TripAdvisor review

The hotel is very centrally located right in the shinshibashi district in the heart of the action. Namba underground station is close by, as are a number of other transport hubs. The beds are comfy. Some comments were that the beds were hard, but I didn’t find that to be the case. There is a sink in the room which doubles as a washbasin and kitchen sink. Because it’s in the room and not in the bathroom, makes it rather awkward and gives a cluttered feel to the room. The rooms are compact but somehow cosy and comfy. The breakfast selection is relatively poor and repetitive after a few days’ stay. Especially the western selection which only consists of croissants, 2 types of jam and bacon, eggs and sausages. While this is to be expected, I found also the Asian selection rather poor. I would therefore not recommend to have breakfast in the hotel unless you can get it for free. There are plenty of restaurants catering to various cuisines in walking distance. As other reviewers said, the rooms are very, very dark. There simply is not even 1 super bright light that you can switch on when you’re packing or searching for something. This is a big downside. In combination with the dark colours it’s really really dark. Even the only one mirror in the room is made from dark glass, rendering it next to impossible to shave or put on make-up. The staff is very friendly and accommodating but the command of the English language is rather poor. While I can understand that in say the restaurant, it is also the case at the front desk and it really shouldn’t be, given that it’s a Mercure Hotel, i.e. international and not local hotel.

Appreciation of help given by a staff

TripAdvisor rating 5.0/5

ong m TripAdvisor review

My friends and I were having problem trying to arrange to send our luggage from this hotel to the next. We were advised by the front desk to make an online booking to send the luggage. Unfortunately the platform which was in English was unstable hence we were not able to do the booking ourselves and we were unable to understand Japanese to use the other platform. We really appreciate the kindness and empathy shown to us by Sukaru Tanaka ( member of the hotel) She helped us make the booking and ensure that confirmation was received by us. Everything went so smoothly. Tanaka has displayed excellence in her job. She has extended graciousness, kindness to us seniors and we are grateful to have met her on this trip. We wish her the very best in her career.

Average stay

TripAdvisor rating 3.0/5

lisab2777 Couples - TripAdvisor review

This hotel is in a good location and has a great foyer and restaurant area. The rooms are so dark and lighting so bad you can barely see what you are doing in the mirror . You can rent a desk lamp ! I didn’t feel particularly welcome here at any time . The room was clean with a good comfortable bed . Very underwhelming service . Happy to leave

Great location is about it!

TripAdvisor rating 4.0/5

nathanb759 TripAdvisor review

Hotel is in a great location a short walk to everything in Dotonbori area. We had the Privilege Family room which had a queen bed and they added a rollaway for our daughter. Beds were OK typical firm beds in Japan, I always struggle with hotel pillows and these were typical pillows from a hotel way to soft for me. As others have said it is very dark in the rooms, this is really only an issue when your trying to get ready in bathrooms as the lighting really is terrible, it could be easily fixed with lighting for the mirror improved my wife complained how hard it was for makeup etc. For us the breakfast was terrible not much of a selection for westerners so if you dont like asian for breakfast its got very little to offer, Id not bother if its not included in your rate. In the end the hotel was fine but we have rebooked to return to the area next year at a different hotel, I wouldnt return as it just missed the mark for us.

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Other web-users rate our hotel

  • 2,489 reviews 9.6/10 Location
  • 2,523 reviews 6.1/10 Room
  • 1,438 reviews 7.1/10 Service
  • 15 reviews 6.9/10 WiFi
  • 1,071 reviews 8.5/10 Vibe
  • 824 reviews 6/10 Amenities
  • 662 reviews 6.4/10 Cleanliness
  • 396 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.