Fairmont Heritage Place Mayakoba

Customer review rating (ALL Rating) 4.8/5 214 reviews

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Description

Our accommodation(s)

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Room 1

Hotel location

Fairmont Heritage Place Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico

GPS:20.687637, -87.027426

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  214 reviews

TripAdvisor Rating  5.0/5  87 reviews

Bravo Fairmont Mayakoba!

TripAdvisor rating 5.0/5

SusanEllio TripAdvisor review

Dear Susan, Thank you so much for your fantastic review! We are delighted to hear you experienced exceptional service from our team. It is terrific that our breakfast staff—Brissey, Angel, Dulce, and Eduardo—delivered delicious food and outstanding service that made your mornings special. We are also thrilled that your boat captain, Eduardo, enhanced your day with his expert wildlife narration, seamless water shuttle arrangements, and great sense of humor. Your kind words truly mean a lot to us, and we will share your compliments with everyone, including the Fairmont Mayakoba team. Muchas gracias, and we look forward to welcoming you back soon! Best regards,

Family vacation

TripAdvisor rating 5.0/5

Richard B TripAdvisor review

Thank you for your detailed review and for choosing Fairmont Heritage Place Mayakoba for your family getaway. We are delighted that you and your family enjoyed your 5-night stay in our 3-bedroom penthouse villa in Building 11. It is wonderful to know that the spacious, modern accommodations with a beautiful pool view contributed to a memorable experience. We are pleased you enjoyed the additional pools and the convenience of the 'owners' restaurant, as well as your dinners at Saffron, Brisas, La Laguna, Bassano, and Tauro. While Mayakoba is expansive and may require some walking or biking, we are glad you appreciated the extra space and the frequent golf cart shuttles. Your kind words about our butler service mean a great deal to us. Alejandro and Daniel are committed to ensuring our guests have a seamless stay, and we are thrilled that their assistance—especially in arranging dinner reservations and airport transfers—made your visit outstanding. We will also pass along your compliments to Marcos and Rodrigo. Thank you for your loyalty and recommendation. We look forward to welcoming your family back next year for another unforgettable experience! Warm regards,

Great restaurant and service!

TripAdvisor rating 5.0/5

Wanda F TripAdvisor review

Dear Doug and Wanda, Thank you so much for your wonderful feedback and your incredible 12-year loyalty. We’re delighted to hear that you continue to enjoy our restaurant and that our staff make every visit a memorable experience. Briss, Angel, and Avax will be thrilled to know that their friendly, accommodating service and smiles add to the magical setting you love. We’re also proud to have chefs Dulce and Eduardo creating dishes that exceed expectations. Your kind words truly mean the world to us, and we look forward to welcoming you back for many more exceptional experiences. Warm regards,

Customer review rating 3.5/5

Shohreh T. Families - Confirmed reviews ALL

Perfect for a girls trip!

TripAdvisor rating 5.0/5

M G Friends getaway - TripAdvisor review

Dear MG, Thank you for your excellent review! We are delighted that Heritage Place was the perfect location for your girls’ trip and that our 3BR second-floor residence met all your needs. It is excellent to know that the spacious layout, with its multiple dining areas, bedrooms, and ample storage, provided an ideal setting for your group. We are incredibly grateful for your kind words about our butlers, Daniel and Alejandro. They take great pride in going above and beyond for our guests, and we will pass along your compliments. We look forward to welcoming you back in 2026 for another unforgettable getaway! Warm regards,

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Other web-users rate our hotel

  • 20 reviews 8/10 Location
  • 30 reviews 7.6/10 Room
  • 86 reviews 8.5/10 Service
  • 41 reviews 7.5/10 Amenities
  • 22 reviews 6.2/10 Vibe
  • 11 reviews 3.8/10 Comfort
  • 10 reviews 9.2/10 Pool
  • 9 reviews 8.2/10 Cleanliness

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