Description
Our accommodation(s)
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Villa
3 bedroom villa on the middle floor
- 8 pers. max
- 285 m² / 3067 sq ft
- Bedding 2 x King size bed(s) and 2 x Twin bed(s)
- Views: Garden View or Panorama view
- Most of the accommodation: Balcony or Terrace
Villa
3 bedroom villa with garden
- 8 pers. max
- 427 m² / 4596 sq ft
- Bedding 2 x King size bed(s) and 2 x Twin bed(s)
- Views: Panorama view or Garden View
- Most of the accommodation: Private Pool or Terrace
Villa
3 bedroom villa penthouse
- 8 pers. max
- 285 m² / 3067 sq ft
- Bedding 2 x King size bed(s) and 2 x Twin bed(s)
- Views: Panorama view or Garden View
- Most of the accommodation: Private Pool or Balcony or Terrace
Villa
4 Bedroom Penthouse Villa
- 10 pers. max
- 585 m² / 6296 sq ft
- Bedding 3 x King size bed(s) and 2 x Twin bed(s)
- Views: Panorama view or Garden View
- Most of the accommodation: Balcony or Terrace or Private Pool
Hotel location
Fairmont Heritage Place Mayakoba
Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico
GPS:20.687637, -87.027426
Hotel services
Check-in from - Check out up to
- Swimming pool
- Car park
- Shuttle
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- 100% Non Smoking Property
- Room service
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LA LAGUNA
The Lagoon Fairmont Mayakoba Contemporary Mexican cuisine amid pools, navigable water canals and mangroves. All-day casual restaurant, terrace & lounge.
EL PUERTO
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Avant-garde Latin-Asian cuisine by Richard Sandoval, from dim sum to antojitos. Sake & tequila bar. Casual-elegant ambience. Serves dinner only.
CASA CLUB
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Open area and exterior service. Adjacent to main pool. Serves breakfast, lunch & beverages. Snacks by the pool. View to the pool, complex and paddle court.
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HIX BAR LOUNGE AND TERRACE
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Stunning panoramic views and handcrafted cocktails. Mayan-inspired social gastrobar. Open morning to night.
LAS OLAS AND AQUA POOL BARS
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With refreshing beverages that includes a variety of thirst soothers, from healthy tropical nectars to iced daisies made with premium tequilas, Las Olas & Aqua Pool bars are located in the main pool area
Breakfast
Pool
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Fitness center
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Spa
Our guest reviews
One of our best vacations
Customer review rating 5.0/5
Ab F. Families - Confirmed reviews ALL
A perfect spring break vacation
TripAdvisor rating 5.0/5
Anjele F TripAdvisor review
Disappointing experience
Customer review rating 1.0/5
Anonymous Families - Confirmed reviews ALL
Dear Mr. Zapata, We sincerely apologize for falling short of your expectations during your recent stay at Fairmont Heritage Place Mayakoba. It is disheartening to hear about the overcrowding and transportation challenges you faced, as well as the scarcity of amenities and lackluster service from your butler. Your feedback is invaluable to us. We have duly noted your concerns regarding the check-in process, lack of personal attention, and the inconvenience caused by the water park recommendation. We are truly sorry for any disappointment or frustration these issues may have caused. We appreciate your recognition of Rocky's efforts to rectify the situation and assist with dinner reservations. Your feedback regarding the sewer-like odor in the master bathroom has also been forwarded to our maintenance team for immediate attention. We understand your concerns and assure you that we take them very seriously. Rest assured that we will address these issues promptly to prevent similar experiences for future guests. Please note that the situations you experienced were an exception to our standard practices; therefore, a credit refund of $1,900 dollars will be issued to your American Express account ending XXX6009. Thank you for bringing these matters to our attention, and we sincerely apologize for any inconvenience caused during your stay. We look forward to the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Sincerely, ERICK VIERA RESIDENCE DIRECTOR Fairmont Heritage Place Mayakoba, Riviera Maya
Customer review rating 5.0/5
Frankie Families - Confirmed reviews ALL
Dear Mrs. F., Thank you for your kind words! We are delighted to hear that you always feel welcomed by our terrific team. Ali, Mariana, Diego, Ana, Dulce, and Brissey are exceptional members of our staff, and we're thrilled that they have contributed to making your stays memorable. We appreciate your recognition of their efforts, and we will be sure to pass on your compliments to them. We experienced interruptions in the internet service during your stay, which the supplier has corrected. We look forward to welcoming you back again soon for another wonderful experience! Sincerely, ERICK VIERA RESIDENCE DIRECTOR Fairmont Heritage Place Mayakoba, Riviera Maya
Great stay at heritage for multiple families
TripAdvisor rating 4.0/5
chicago31 Families - TripAdvisor review
Dear chicago31, Thank you for sharing your detailed feedback with us. Your first trip to the Mayakoba area sounds like it was truly memorable. We are delighted that you found our spacious 3-bedroom villa at Heritage Place to be the perfect setup for your group. It is great to hear that you enjoyed the tranquility of the Heritage Place pools and appreciated the beautiful surroundings of the property. Your understanding of the challenges during the busiest week for spring break is appreciated, and we are glad that Daniel, our butler, and our hotel management team were able to assist you promptly. We are pleased that you had a wonderful time at the pools and beach, and that the dining experience exceeded your expectations. Your positive comments about the spa and golf course are also greatly appreciated. We will be sure to pass on your compliments to Daniel for his exceptional service. Your feedback about the Kids Club activities and the wait times for golf carts is duly noted, and we'll work on improving these areas for a more seamless experience in the future. Thank you for your recommendation, and we look forward to welcoming you back next year for another fantastic stay! Best regards,
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