Description
Our accommodation(s)
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Villa
3 bedroom villa on the middle floor
- 8 pers. max
- 285 m² / 3067 sq ft
- Bedding 2 x King size bed(s) and 2 x Twin bed(s)
- Views: Garden View or Panorama view
- Most of the accommodation: Balcony or Terrace
Villa
3 bedroom villa with garden
- 8 pers. max
- 427 m² / 4596 sq ft
- Bedding 2 x King size bed(s) and 2 x Twin bed(s)
- Views: Panorama view or Garden View
- Most of the accommodation: Private Pool or Terrace
Villa
3 bedroom villa penthouse
- 8 pers. max
- 285 m² / 3067 sq ft
- Bedding 2 x King size bed(s) and 2 x Twin bed(s)
- Views: Panorama view or Garden View
- Most of the accommodation: Private Pool or Balcony or Terrace
Villa
4 Bedroom Penthouse Villa
- 10 pers. max
- 585 m² / 6296 sq ft
- Bedding 3 x King size bed(s) and 2 x Twin bed(s)
- Views: Panorama view or Garden View
- Most of the accommodation: Balcony or Terrace or Private Pool
Hotel location
Fairmont Heritage Place Mayakoba
Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico
GPS:20.687637, -87.027426
Hotel services
Check-in from - Check out up to
- Swimming pool
- Car park
- Shuttle
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- 100% Non Smoking Property
- Room service
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CASA CLUB
Open area and exterior service. Adjacent to main pool. Serves breakfast, lunch & beverages. Snacks by the pool. View to the pool, complex and paddle court.
LA LAGUNA RESTAURANT AND LOUNGE
Welcome to our ultimate destination for Mexican cuisine, where traditional flavour meets contemporary style. Located by the main pool, La Laguna's authentic menu features incredible flavors, traditional herbs, and fresh ingredients.
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Hix Bar & Lobby Lounge
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Join us at our recently reimagined indoor-outdoor oasis for classic drinks and delicious bites. Set on a terrace overlooking our serene canals, this inviting spot feels like a modern Mexican hacienda deep in the jungle.
LAS OLAS AND AQUA POOL BARS
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With refreshing beverages that includes a variety of thirst soothers, from healthy tropical nectars to iced daisies made with premium tequilas, Las Olas & Aqua Pool bars are located in the main pool area
Breakfast
Pool
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Fitness center
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Spa
Our guest reviews
Spring Break at Fairmont Mayakoba – A Perfect Family Escap

TripAdvisor rating 5.0/5
Bryan B TripAdvisor review
Dear Bryan, Thank you for taking the time to share such a thoughtful and glowing review of your spring break at Fairmont Mayakoba. We are thrilled to hear that your family had an unforgettable experience and that the natural beauty, warm service, and family-friendly atmosphere all came together to create a perfect escape. A special thank you for highlighting Alfonso from our bell team—his dedication to making guests feel genuinely welcomed is something we’re very proud of, and we’ll be sure to recognize him for the lasting impression he made on your stay. We are so happy the kids enjoyed the boat rides and wildlife, and that the entire family found something to love—from beachside dining to the daily gelato ritual! It is wonderful to know you felt safe, cared for, and able to fully unwind. We can not wait to welcome you back next year for another round of fun, relaxation, and special memories! Best regards,
Best of the best

TripAdvisor rating 5.0/5
NorthStar07664466037 Families - TripAdvisor review
Dear NorthStar, Thank you so much for your lovely review! We are thrilled to hear that you had such a special stay with us, and even more so that we were able to celebrate your mom—belatedly but warmly—with a birthday dessert. Your kind words for Ángel, Briss, Dulce, Eduardo, Ayax, and Luis mean a lot to us, and we will be sure to share your gratitude with them. It was a pleasure having you with us, and we cannot wait to welcome you back very soon. ¡Nos vemos pronto! Warm regards,
Gorgeous accommodations, great service, beautiful resort amenities.
Customer review rating 4.5/5
Anonymous Families - Confirmed reviews ALL
It’s a huge money game

TripAdvisor rating 3.0/5
Linda K TripAdvisor review
Dear Linda, Thank you for taking the time to share your experience. While we are glad to hear you enjoyed Café Maya and our variety of pools, we are truly sorry to learn about your concerns regarding transparency and billing practices at the restaurants. Please accept our sincere apologies for any confusion or frustration caused. It is never our intention to create uncertainty around pricing or payment methods. Your feedback is incredibly important, and we will share your comments with our food and beverage management team to ensure that all staff are providing clear communication about charges and accepted forms of payment. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in a future visit. Warm regards,
Wonderful!!!

TripAdvisor rating 5.0/5
Angela T TripAdvisor review
Dear Angela, Thank you so much for your enthusiastic and thoughtful review! We are thrilled to hear that you had such a wonderful stay and that so many of our team members made a lasting impression. A special thank you for recognizing Alfonso at check-in, Gilbert at the beach bar, Sebastian and German at Tauro, and Elmer at the front desk—we will be sure to share your kind words with them. It is great to know you enjoyed your room, the jungle shower experience, and the atmosphere at Hix and Tauro. We are also glad you found the all-inclusive package worthwhile and appreciate the local food tip. We cannot wait to welcome you back for another unforgettable visit. Warm regards,
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