Fairmont Heritage Place Mayakoba

Customer review rating (ALL Rating) 4.6/5 150 reviews

Hotel location

Fairmont Heritage Place Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen

GPS:20.687637, -87.027426

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  150 reviews

TripAdvisor Rating  5.0/5  40 reviews

Impeccable Service

Customer review rating 5.0/5

Scot C. Families - Confirmed reviews ALL

Mónica, Diego, Eddy, Edward, Juan Carlos, and every staff member we interacted with was amazing and incredibly attentive to our needs. Our family always felt like we were the only guests on the property. We can't wait to come back!

Beautiful facility

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

We were very pleased with the accommodations and the staff. The property is very spread out so there was no common area for planned activities. As a result, the overall experience was somewhat muted. The menu selections in the various restaurants should have included more continental options and the prices were extremely high.

Great vacation

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Very comfortable residence, beautiful pools and beach, good food.

Beautiful family hotel but last year was better

Customer review rating 3.0/5

Mina C. Families - Confirmed reviews ALL

I loved our stay last winter but this winter things felt off. The quality of service wasn't as good as last year: Our fridge wasn't stocked with our preordered groceries. Two-hour waits for room service. 30-minute wait at the Laguna dinner for a cocktail. No buffet dinner option No beach chairs available in the afternoon. Long waits for carts Unmaintained bikes For a five-star hotel, the service and amenities should have been much better, especially because we experienced a much better service last year in winter 2021.

Perfect trip once again!

TripAdvisor rating 5.0/5

PSPman222 Families - TripAdvisor review

Amazing trip to the fairmont. Our first time staying at heritage. Previous times always at casitas near the hotel. Must say it was even better! More room, plunge pool, extra bedrooms and fantastic service! It’s all starts with our butler, Monica. She was amazing. We had lots of needs with 3 young kids. 14,12,9 ages. Only recommendation I would make it to have someone reach out to us the day before arrival to get some snacks or groceries in the room prior to our arrival. We loved every minute. Thanks again fairmont for another amazing time.

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Other web-users rate our hotel

  • 44 reviews 7.8/10 Location
  • 75 reviews 6.7/10 Room
  • 167 reviews 8/10 Service
  • 89 reviews 7.6/10 Food
  • 32 reviews 9.7/10 Vibe
  • 23 reviews 7.8/10 Comfort
  • 15 reviews 4.1/10 Cleanliness
  • 12 reviews 9.3/10 Wellness Area

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