Fairmont Heritage Place Mayakoba

Customer review rating (ALL Rating) 4.7/5 207 reviews

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Description

Our accommodation(s)

Hotel location

Fairmont Heritage Place Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico

GPS:20.687637, -87.027426

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  207 reviews

TripAdvisor Rating  5.0/5  77 reviews

Great Stay

TripAdvisor rating 5.0/5

Brendan N TripAdvisor review

We have a fantastic stay at Fairmont Heritage Place and would highly recommend to anyone considering this property. The accommodations were beyond expectation and the service, particularly from Edgar, was so attentive. He took a personal interest in our enjoyment, made great recommendations and was always available when we needed anything. We’re also glad we chose to have family photos taken on the property by Flohr.

Dear Nolan, Thank you so much for sharing your wonderful experience with us at Fairmont Heritage Place. We are thrilled that the accommodations exceeded your expectations and that you found our service attentive, especially from Edgar. He takes great pride in making our guests feel genuinely cared for, and we will surely pass along your kind words to him. We are also delighted you decided to capture family memories on our property with Flohr. Those special moments will undoubtedly be cherished for years to come. We appreciate your high recommendation and look forward to welcoming you and your family back soon. Warm regards,

Family gathering at Fairmont Heritage Place Mayakoba: Luxurious

TripAdvisor rating 5.0/5

Betsy R TripAdvisor review

Fabulous 3 bedroom with expansive living dining area and outdoor patio. Our second visit and was wonderful. Housekeeping daily did a wonderful job. Beach time was plentiful with great service. Visited the cenote accessible by trails with a guide. His suggestion to return at dusk to watch the bats fly out for their evening was great. We came back and did see hundreds of bats leave the cenote cave. Front desk were helpful. NFL games at the the Golf Clubhouse El Chameleon was fabulous. A great holiday and will return. Saffron at Banyon Tree a stand out restaurant.

Dear 423betsyr, Thank you for sharing your wonderful experience with us at Fairmont Heritage Place Mayakoba. We are delighted that our luxurious three-bedroom residence, complete with ample living and dining space and a private outdoor patio, made your family gathering special. We always aim to create a comfortable and memorable retreat, and we are thrilled to know we exceeded your expectations once again. We are pleased that you enjoyed attentive housekeeping service, plentiful beach time, and the unique adventure of visiting the cenote at dusk—a truly magical experience. It is great to hear that our team at the front desk and the Golf Clubhouse also contributed to making your stay exceptional. We are glad you found the NFL games at El Camaleón so enjoyable! We appreciate your kind words about Saffron at Banyan Tree. It is always a pleasure to recommend outstanding dining experiences within the Mayakoba community to our guests. Thank you for choosing to stay with us again. We cannot wait to welcome you back for another unforgettable holiday! Warm regards,

Best Hotel and Staff

TripAdvisor rating 5.0/5

Allison P TripAdvisor review

We had the absolute best time at Fairmont Mayakoba Heritage place. We stayed in one of the three bedroom complex’s and it exceeded our expectations in all ways! We had the most exceptional butler, Rodrigo S. who was amazing!!! He was always there for us whatever we needed, day and night. He was so kind, thoughtful and welcoming and made our stay the best. When we go back again we will definitely be requesting Rodrigo! We look forward to returning soon’

Dear Allison, Thank you so much for sharing your wonderful experience at Fairmont Mayakoba Heritage Place. We are thrilled to hear that your stay in one of our three-bedroom residences surpassed your expectations. It is incredibly heartwarming to know that Rodrigo made such a positive impact on your visit—his kindness, thoughtfulness, and dedicated service truly represent the standard of hospitality we strive to maintain. We greatly appreciate your kind words and cannot wait to welcome you back. We will be sure to pass along your compliments to Rodrigo, and we look forward to having the pleasure of serving you again very soon. Warm regards,

Everything amazing

Customer review rating 5.0/5

Carolina S. N. Families - Confirmed reviews ALL

We had the best time with the family

Dear Mrs. S., Thank you for sharing your experience! We are thrilled to hear that you and your family had an amazing time. It was a pleasure welcoming you, and we hope to welcome you back soon for more memorable moments together. Warm regards, ERICK VIERA RESIDENCE DIRECTOR Fairmont Heritage Place Mayakoba, Riviera Maya

Perfect place, perfect people except Ana at the front desk who alone made hotel lost a star.

TripAdvisor rating 4.0/5

Alessio C Families - TripAdvisor review

I stayed with my family at hotel in a 3 bedroom residence, the place is incredible and room are amazing. You can be lucky and pass the best week of the year or you can find Ana at front desk, the worst person working in an hotel never found. She was rly bad welcomer and worst goodbayer ever found. We were lucky to have Monica as butler, she rly changed our vacation, she did everything to make us happy and satisfied. She is a woman who deserves to work in a 5 star hotel because she is fantastic and the best problem solver ever found, give her a promotion, if we will Come back is for her and not for the resort that is amazing, but people made the vacation, not definitely the place. Thank you Monica.

Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay in our 3-bedroom residence and found the accommodations to be amazing. It is lovely to know that Monica made such a positive impact on your experience. We will recognize her exceptional efforts and share your kind words with her. Monica truly embodies the level of service we aim to provide, and we are fortunate to have her on our team. However, we are very sorry to hear about your unfortunate encounter at the front desk. This is certainly not the experience we want for any of our guests. We have noted your comments about Ana and addressed this with her to ensure future interactions reflect the warmth and professionalism our guests expect. Thank you again for your honest feedback. Despite this setback, we hope you will give us another opportunity to provide the seamless five-star experience you deserve—especially with Monica by your side. Best regards,

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Other web-users rate our hotel

  • 22 reviews 8.1/10 Location
  • 28 reviews 7.5/10 Room
  • 81 reviews 8.4/10 Service
  • 38 reviews 7.5/10 Amenities
  • 19 reviews 7.5/10 Vibe
  • 11 reviews 9.3/10 Pool
  • 8 reviews 7.5/10 Cleanliness

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