Fairmont Heritage Place, Mayakoba 5 stars

Customer review rating (ALL Rating) 4.7/5 209 reviews

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Carretera Federal Cun Playa, Km 298, Mayakoba, 77710 Playa Del Carmen, Mexico

Description

Our accommodation(s)

Hotel location

Fairmont Heritage Place, Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico

GPS:20.687637, -87.027426

Telephone
Fax +52 984 206 3030

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  209 reviews

TripAdvisor Rating  4.9/5  104 reviews

Certificate of excellence 2025

Come for the amenities return for the hospitality

TripAdvisor rating 5.0/5

Nhtravelerjc TripAdvisor review

Carlos, Sophia and Irene arranged for the most wonderful surprise: Captain Miguel to come out of retirement to give our friends the eco tour! Miguel offers so many fun facts about the property, flaura, fauna, and birds it gives you a deeper appreciation from which to enjoy the resort. We’re so excited about he’s now in Valet so he can be the first and last experience for guests! We kept Irene pretty busy with lost and found and reservation changes and she accommodated us with positivity for all! Hebert provided exceptionally memorable service at Tauro from wine to meal recommendations. His smile lit up that dark intimate dining room. Jesus the cart driver is such an animated character! He engaged the kids with his silliness and set the stage with our first night welcome! Jose’s service at Feugo was top of the professional game! He timed the meal to perfection and knew the menu in depth. Rodolpho is poolside to meet all our needs with his check ins. Profa Diana at breakfast makes sure the children learn a few new words in Spanish to bring home. We love chatting with her and learning more about Mexican culture. Adalina at breakfast has a smile that’s our morning caffeine and sunshine. Angel at the beach pool was helpful in securing me vinegar for a small jelly fish sting. Victor and Kevin at La Laguna took pride in sharing facts about their local products.

Customer review rating 2.5/5

Tania R. Friends - Confirmed reviews ALL

Your staff at the check-in process for the resident area is two transactional. They should be warm and welcoming to owners and reciprocal use owners from other properties. Our experience was not very good multiple times in dealing with certain individuals at the desk as an owner of a Fairmont fractional in Sandestin Florida. I had higher expectations of the staff. It was very hard to get things taken care of via email, I would continuously ask for a phone call instead of an email and that never happened. Very disappointed in the overall property of the Fairmont. It seems to have gone downhill significantly, especially the restaurant by the beach. There were multiple times where I tried to get bottles of champagne and nothing was refrigerated, it seemed like nobody wanted to help with the exception of of a manager who had only been there for three months. He is going to need some good support staff in order for you guys to pull off the holidays

Customer review rating 5.0/5

Jackie D. Friends - Confirmed reviews ALL

Beautiful property, staff was amazing

Truly exceptional stay at Fairmont Heritage Place Mayakoba

TripAdvisor rating 5.0/5

nicholettee TripAdvisor review

Our stay at the Fairmont Heritage place was absolutely incredible. Every detail was over the top and perfect from the moment we arrived. The service was unmatched. Our butlers, Jhovanny and Marlon, went above and beyond in every way. They anticipated our needs before we even asked and made traveling with three small children effortless, which is no small feat! One of the sweetest surprises was coming back to find a beautiful teepee set up in our room for the kids—such a thoughtful and magical touch that made their trip extra special. Every dinner reservation was perfectly handled, and every restaurant we visited was delicious. The entire staff was warm, attentive and genuinely committed to making our stay memorable. It’s rare to find a place that delivers this level of care and attention to detail across every interaction. We left feeling relaxed, spoiled, and already planning our next trip back. 5+ stars—Fairmont Mayakoba has our hearts!

Dear Nicholettee, Thank you so much for your wonderful words and for sharing such a heartfelt review. It is gratifying to know that your stay at Fairmont Heritage Place exceeded expectations and created lasting memories for your family. I am especially delighted to hear about the thoughtful touches from our team, and how Jhovanny and Marlon went above and beyond to make your experience effortless and enjoyable. Your kind recognition of their service, as well as the care shown by our entire team, means a great deal to us. The joy of seeing your children’s trip made extra special with the teepee setup perfectly captures the spirit of what we strive to deliver: warm, personalized, and memorable experiences for every guest. We are truly grateful for your kind words and for allowing us to be part of your family vacation. The team and I look forward to welcoming you back soon for another unforgettable stay at your home in Mayakoba. With warm regards,

Customer review rating 5.0/5

Steph S. Families - Confirmed reviews ALL

This was our second stay at Fairmont Heritage and I wasn't sure you could top our first - but, it did! The Fairmont is in fantastic shape and the people are beyond friendly. This time around, we did a few more things, ie: the boat tour, the butterfly experience, the bat cave, etc. Our friends that accompanied us were blown away with how gorgeous the place was and commented on how the villa was immaculate. The attention to detail is truly first class at the Fairmont.

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Other web-users rate our hotel

  • 20 reviews 8/10 Location
  • 31 reviews 7.5/10 Room
  • 82 reviews 8.5/10 Service
  • 40 reviews 8/10 Amenities
  • 23 reviews 8.3/10 Food
  • 12 reviews 8.1/10 Pool
  • 7 reviews 5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.