Fairmont Heritage Place Mayakoba

Fairmont Heritage Place Mayakoba

Customer review rating (ALL Rating) 4.4/5 58 reviews

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Description

Hotel location

Fairmont Heritage Place Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico

  • By plane

    CANCUN INTL AIRPORT At 42km / 26.1 miles - Shuttle paying

GPS:20.687637, -87.027426

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  58 reviews

TripAdvisor Rating  5.0/5  18 reviews

Disappointing.

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Much of the resort is under renovation. Seaweed everywhere and a 'second class' vibe to participating in the "all inclusive" package. If you're going to bill an "all inclusive" it should truly be all inclusive. The signage around the resort was inadequate. Often waited 10 or 15 minutes for a golf cart. As an Accor member with status and over 20 years of loyalty to the Fairmont brand, I didn't feel particularly valued or special during my stay.

Amazing experience

Customer review rating 5.0/5

Verena M. Families - Confirmed reviews ALL

It was a wonderful experience and stay. Everything was excellent. Great food and service, excellent amenities and customer care. We are looking forward to returning with friends and family.

Dear Mr. M., Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Heritage Place Mayakoba. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued owners and guests. Please kindly share your positive review on TripAdvisor under Fairmont Heritage Place Mayakoba and mention Ricardo Jimenez and Maria Sarmiento, as it will be a additional recognition for them. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, ERICK VIERA RESIDENCE DIRECTOR Fairmont Heritage Place Mayakoba, Riviera Maya

disappointed by communication regarding construction

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

we were looking forward to our stay with you. the construction that was underway was far more than what was described prior to our arrival. When we walked into our residence there was a scaffolding on the building next to us with multiple workers performing all sorts of construction activities. Certainly not the "view" we desired. Our butler was able to move us to another unit but it was only marginally better -- we were disturbed by the construction next to our unit every day. In addition, the construction prevented our ability to walk to the beach -- having to take a golf cart was really annoying - we would have much preferred to walk to the beach as was the case pre construction. finally, the fact that the construction on the beach was so invasive was disappointing. had I known that this would have been our experience, I would have never booked to stay at your hotel, let alone spend close to $12K to stay with you for 5 days. we made the best of our time there and had a good time - but you should have been more forthcoming to the extent of the construction, providing a property map that clearly showed impacted areas and at the very least offered a discounted rate for our stay.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Fairmont Heritage Place Mayakoba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of $750 USD will be issued to your account as a good gesture. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ERICK VIERA RESIDENCE DIRECTOR Fairmont Heritage Place Mayakoba, Riviera Maya

Great property

Customer review rating 4.0/5

T. C. Families - Confirmed reviews ALL

A family vacation to celebrate a birthday, our high school senior and 2 college seniors! Our butler, Daniel, made our stay as special as possible. He found us a football to throw around in the pool and on the beach. He also had a birthday cake waiting for my daughter when we returned from the beach. The room filled with balloons was so fun to walk in and see!!! We loved the pool and the beach. Our beach waiter, Oscar, was amazing!! He was so friendly and made sure we had a drink in hand at all times. Special people make this special place even better!!

Dear Ms. Carrier, We very much appreciate your comments regarding your stay at the Fairmont Heritage Place Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am happy to hear that overall stay was great, nevertheless I noticed some area of improvements that we will work on with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A beautiful property, with lots of swimming pools and a great ocean beach for kids to play, we loved the property and vacation.

Customer review rating 4.5/5

F. S. Families - Confirmed reviews ALL

We stayed 5 days in the 3 bedroom suite and loved it, the pool at the suite was perfect in the mornings to get the day started. We had 2 kids, 5 yrs old and 8, they had a great time in the pools and slides. We loved the large property and golf carts rides to all the activities

Dear Mr. s., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please kindly share you positive experience in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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