Pets are allowed. Regarding potential fees, please contact the hotel for information regarding the additional charge.

Fairmont Heritage Place, Mayakoba 5 stars

Name: Fairmont Heritage Place, Mayakoba - ALL
Address: Carretera Federal Cun Playa, Km 298, Mayakoba, Playa Del Carmen, 77710, MX
Telephone: +529842063000
Rating: 4.7

Customer review rating (ALL Rating) 4.7/5 186 reviews

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Carretera Federal Cun Playa, Km 298, Mayakoba, 77710 Playa Del Carmen, Mexico

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Fairmont Heritage Place, Mayakoba

Fairmont Heritage Place Mayakoba consists of ultra luxurious, fully furnished 3 and 4 bedroom residences provided with the unmatched service and amenities of Fairmont Mayakoba, containing a host of leisure and retail facilities to which Owners will have a ccess. The Fairmont Heritage Place Mayakoba community is set aside from the hotel, granting additional privacy and exclusivity to its owners.

An incomparable stay at Fairmont Heritage Place Mayakoba, a paradise for long-term stays in luxury residences. With tropical rainforest and lagoon views, our dazzling villas are a perfect lifestyle choice

Erick Viera, Hotel Management

Near the Caribbean Sea's turquoise waters, the luxury 5-star Fairmont Heritage Place Mayakoba is within lush tropical rainforest, mangrove and lagoons. Opulent villas, international dining and a curated selection of watersports, our luxury Mayakoba beachside havens removed from everyday life. Our long-stay accommodations offer private plunge pools, Mayan-inspired treatments in the serene Fairmont Spa

Our accommodation(s)

Villa

3 bedroom villa on the middle floor

8 pers. max
285 m² / 3067 sq ft

Bedding 2 x King size bed(s) and 2 x Twin bed(s)
Views: Garden View or Panorama view
Most of the accommodation: Balcony or Terrace

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Villa

3 bedroom villa with garden

8 pers. max
427 m² / 4596 sq ft

Bedding 2 x King size bed(s) and 2 x Twin bed(s)
Views: Garden View or Panorama view
Most of the accommodation: Private Pool or Terrace

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Villa

3 bedroom villa penthouse

8 pers. max
285 m² / 3067 sq ft

Bedding 2 x King size bed(s) and 2 x Twin bed(s)
Views: Garden View or Panorama view
Most of the accommodation: Balcony or Private Pool or Terrace

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Villa

4 Bedroom Penthouse Villa

10 pers. max
585 m² / 6296 sq ft

Bedding 3 x King size bed(s) and 2 x Twin bed(s)
Views: Garden View or Panorama view
Most of the accommodation: Balcony or Private Pool or Terrace

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Hotel location

Fairmont Heritage Place, Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico

GPS:20.687637, -87.027426

+52 984 206 3000

+52 984 206 3030

Hotel services

Check-in from 04:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
100% Non Smoking Property
Room service

CASA CLUB

Open area and exterior service. Adjacent to main pool. Serves breakfast, lunch & beverages. Snacks by the pool. View to the pool, complex and paddle court.

Tauro Steakhouse

Discover our spectacular American steakhouse experience. Tauro elegantly combines Mexican ingredients with classic techniques and recipes. Tauro sources the best cuts and vegetables, elevating them with well-seasoned and deeply flavored sauces.

LA LAGUNA RESTAURANT AND LOUNGE

Welcome to our ultimate destination for Mexican cuisine, where traditional flavour meets contemporary style. Located by the main pool, La Laguna's authentic menu features incredible flavors, traditional herbs, and fresh ingredients.

HIX - BAR, LOUNGE & TERRACE

Join us at our recently reimagined indoor-outdoor oasis for classic drinks and delicious bites. Set on a terrace overlooking our serene canals, this inviting spot feels like a modern Mexican hacienda deep in the jungle.

Café Maya

Find everything you need for a meal-on-the-go or to enjoy at the inviting terrace of Café Maya. This inviting café has a selection of pastries, sandwiches, cookies, Italian espresso, premium tea, and tempting ice cream.

In Room Dining

Enjoy Fairmont's always satisfying menu selections 24-hours-a-day in the privacy of your room or the peaceful seclusion of your terrace or balcony.

Ki Beach Bar & Korean BBQ

Take a seat in the swing at our oversized thatch-roof hut in the sand. "Ki" is Mayan for friendship and Korean for yummy, and offers a vibrant daytime beach bar. At night, an intimate Korean grill experience unwinds.

Fuego at Maykana

Fuego, located in front of our spectacular Maykana Beach Club, provides the perfect spot for outdoor dining with favorites cooked on our rustic wood fire grill.

Brisas at Maykana

Snack, share and be inspired with ocean views and Mediterranean-inspired dishes in a relaxing atmosphere at Maykana Beach Club.

Bassano

Discover innovative Italian comfort fare featuring big flavor in every dish. Enjoy fresh pastas, risottos, and delectable main plates.

Aqua at Maykana

Welcome to Aqua, an endlessly enchanting oasis at Maykana Beach Club. This exclusive pool bar is built around the element of water, creating a unique and relaxing atmosphere.

Hix Bar & Lobby Lounge

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LAS OLAS AND AQUA POOL BARS

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With refreshing beverages that includes a variety of thirst soothers, from healthy tropical nectars to iced daisies made with premium tequilas, Las Olas & Aqua Pool bars are located in the main pool area

Cielo Rooftop Bar

Non contractual photo

Gather around a firepit or pool to share a conversation while taking in breathtaking views of the Caribbean Sea and awe-inspiring sunsets.

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.7/5 186 reviews

Guillermo L. Families - 5/3/2026 Confirmed reviews ALL

Karl S. Families - 4/19/2026 Confirmed reviews ALL

Jerome A. Families - 4/8/2026 Confirmed reviews ALL

As discussed with the Manager on property - we had ants in our room, our meals at most of the restaurants on the property were sub-par, our butlers were hard to reach and slow to respond, we lost hot water in the showers one evening and one of the butlers never showed up to take us to dinner even though we confirmed the pickup and time via text. He went so far to ask us to walk to the lobby and to get a ride there instead. And at checkout, our bill was wrong with a dinner charge for someone else although the room number and signature was not mine.

Dear Mr. A., Thank you for taking the time to share your experience. I am truly sorry that several aspects of your stay fell short of expectations. I am aware that Uriel (Manager) was in contact with you during your stay. The concerns you raised—ants in the residence, inconsistent dining quality, delays in butler responsiveness, the hot water interruption, and the missed transportation arrangement—are all unacceptable and do not reflect the level of service we strive to provide. I also regret the billing error at checkout, which understandably added to your frustration. Please rest assured that each of these matters is being reviewed with the respective teams to ensure immediate corrective actions are taken. We are reinforcing service standards, response times, and verification processes to prevent these situations from recurring. I appreciate you bringing this to our attention and sincerely regret that your experience did not meet the standards you expected. We would welcome the opportunity to restore your confidence in the future. Sincerely, ERICK VIERA RESIDENCE DIRECTOR Fairmont Heritage Place Mayakoba, Riviera Maya

Michael M. Families - 4/2/2026 Confirmed reviews ALL

We booked through Amex Fine Hotels and Resorts. In my opinion, this property does not qualify. Upon being dropped off at the Heritage Place lobby, I sensed something was off. The feeling was underwhelming. After finally checking in, we waited on someone to finally bring us to the room and then waited forever more for our bags. The villa itself is nice. No view. Not close to the beach at all- advertising does not show this on purpose. Our butler never showed up. We returned after dinner and searching for live music at the Rosewood, only to find we had no hot water. I called for help to be told the maintenance staff left at 10PM. The next morning we waited forever for a golf cart to take us to the beach. Had a lovely breakfast. Then went to the pool chairs I had quickly claimed and left items in while we had breakfast. Back in the chairs, I tried to order a drink at 10:30 only to be told now pool or beach service until noon. This is not what vacation is all about. We checked out and moved to the Rosewood where we were more than taken care of. Your service level must improve drastically in order for your hotel to grow.

Dear Mr. M., Thank you for taking the time to share your experience with us. I sincerely regret that your stay did not meet your expectations, particularly regarding the service and amenities. It is disheartening to hear about the delays you experienced during your check-in and the subsequent wait for your luggage. We strive to provide timely assistance, and your feedback will be valuable in addressing this area. I understand your disappointment with the villa placement and the lack of a view, as well as the absence of your butler. Furthermore, I apologize for the inconvenience you faced with the hot water and the service limitations at the pool. We aim for a seamless experience, and it is clear we fell short in this instance. I understand that Uriel Loyo has been in communication with you via email. Your comments regarding our service levels are noted, and I assure you that we will continue to work diligently to enhance our guest experience. Thank you once again for your feedback, and I hope to have the opportunity to welcome you back in the future. Best regards, ERICK VIERA RESIDENCE DIRECTOR Fairmont Heritage Place Mayakoba, Riviera Maya

Mark B. Families - 4/2/2026 Confirmed reviews ALL

Web-users rating

Other web-users rate our hotel

15 reviews 6.9/10 Location
30 reviews 5.6/10 Room
76 reviews 8/10 Service
37 reviews 7.4/10 Amenities
21 reviews 8.3/10 Food
10 reviews 8.3/10 Pool
9 reviews 3.3/10 Value
5 reviews 2.5/10 Cleanliness

8 reviews 6.4/10 Location
20 reviews 5/10 Room
41 reviews 7.7/10 Service
21 reviews 7.2/10 Amenities
12 reviews 8.2/10 Food
5 reviews 5.3/10 Beach
5 reviews 2.5/10 Cleanliness

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Fairmont Heritage Place, Mayakoba, check-in is from 04:00 PM and check-out is up to 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Fairmont Heritage Place, Mayakoba regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.