Fairmont Heritage Place Mayakoba consists of ultra luxurious, fully furnished 3 and 4 bedroom residences provided with the unmatched service and amenities of Fairmont Mayakoba, containing a host of leisure and retail facilities to which Owners will have a ccess. The Fairmont Heritage Place Mayakoba community is set aside from the hotel, granting additional privacy and exclusivity to its owners.
An incomparable stay at Fairmont Heritage Place Mayakoba, a paradise for long-term stays in luxury residences. With tropical rainforest and lagoon views, our dazzling villas are a perfect lifestyle choice
Erick Viera, Hotel Management
Near the Caribbean Sea's turquoise waters, the luxury 5-star Fairmont Heritage Place Mayakoba is within lush tropical rainforest, mangrove and lagoons. Opulent villas, international dining and a curated selection of watersports, our luxury Mayakoba beachside havens removed from everyday life. Our long-stay accommodations offer private plunge pools, Mayan-inspired treatments in the serene Fairmont Spa
Our accommodation(s)
Book this hotel
Page 1 out of 2, Villa 1 :
3 bedroom villa on the middle floor
, Villa 2 :
3 bedroom villa penthouse
Villa
3 bedroom villa on the middle floor
Photo out of - 3 bedroom villa on the middle floor
3094sf 285sm. Garden view. 2 kings and 2 twins with trundle. Private terrace with barbecue and pool, dining room, living room, fully equipped kitchen, washer and dryer.
Views:
Garden View or
Panorama view
Most of the accommodation:
Balcony or
Terrace
Max. number of persons
8
Area
From
285 m²
/
3067 sq ft
Bedding
King size bed(s) x2
Twin bed(s) x2
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee maker
Coffee/tea making facilities
Dishwasher
Fridge
Full kitchen
Microwave
Pots/Pans/Dishes
Open kitchen
Furnished Kitchen
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Full-length mirror
Hair dryer in bathroom
Jacuzzi/Whirlpool bath
Make-up/magnifying mirror
Mirror
Slippers
Towel rack
Media And Technology
Internet Facilities
High speed internet
Wireless internet in your roomAdditional charge
Phone Facilities
Free local calls
Phone with 2 handsets in room
Tv Facilities
Children's TV Channels
Music TV channels
Satellite/cable colour TV
48'/122 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Keycard-operated door locks
Safe deposit box in room
Smoke alarm in room
Sprinkler in room
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Brand Magazine
Cleaning kit
Cleaning supplement
Hair dryer
Iron
Ironing board and flat-iron
Slippers
Turn Down Services
Electric Facilities
110/120 V AC
Converters/ Voltage adaptors
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
3094sf 285sm. Garden view. 2 kings and 2 twins with trundle. Private terrace with barbecue and pool, dining room, living room, fully equipped kitchen, washer and dryer.
Views:
Garden View or
Panorama view
Most of the accommodation:
Balcony or
Private Pool or
Terrace
Max. number of persons
8
Area
From
285 m²
/
3067 sq ft
Bedding
King size bed(s) x2
Twin bed(s) x2
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee maker
Coffee/tea making facilities
Dishwasher
Fridge
Full kitchen
Microwave
Pots/Pans/Dishes
Open kitchen
Furnished Kitchen
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Full-length mirror
Hair dryer in bathroom
Jacuzzi/Whirlpool bath
Make-up/magnifying mirror
Mirror
Slippers
Towel rack
Media And Technology
Internet Facilities
High speed internet
Wireless internet in your roomAdditional charge
Phone Facilities
Free local calls
Phone with 2 handsets in room
Tv Facilities
Children's TV Channels
Music TV channels
Satellite/cable colour TV
48'/122 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Keycard-operated door locks
Safe deposit box in room
Smoke alarm in room
Sprinkler in room
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Brand Magazine
Cleaning kit
Cleaning supplement
Hair dryer
Iron
Ironing board and flat-iron
Slippers
Turn Down Services
Electric Facilities
110/120 V AC
Converters/ Voltage adaptors
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Roof ventilator / Ceiling fan
8 pers. max
285 m²
/
3067 sq ft
Bedding
2 x King size bed(s) and
2 x Twin bed(s)
Views:
Garden View or
Panorama view
Most of the accommodation:
Balcony or
Private Pool or
Terrace
4603sf 427sm. Garden view. 2 kings and 2 twins with trundle. Private terrace with barbecue and pool. Dining room, living room, fully equipped kitchen, washer and dryer.
Views:
Garden View or
Panorama view
Most of the accommodation:
Private Pool or
Terrace
Max. number of persons
8
Area
From
427 m²
/
4596 sq ft
Bedding
King size bed(s) x2
Twin bed(s) x2
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee maker
Coffee/tea making facilities
Dishwasher
Fridge
Full kitchen
Microwave
Pots/Pans/Dishes
Open kitchen
Furnished Kitchen
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Full-length mirror
Hair dryer in bathroom
Jacuzzi/Whirlpool bath
Make-up/magnifying mirror
Mirror
Slippers
Towel rack
Media And Technology
Internet Facilities
High speed internet
Wireless internet in your roomAdditional charge
Phone Facilities
Free local calls
Phone with 2 handsets in room
Tv Facilities
Children's TV Channels
Music TV channels
Satellite/cable colour TV
48'/122 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Keycard-operated door locks
Safe deposit box in room
Smoke alarm in room
Sprinkler in room
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Brand Magazine
Cleaning kit
Cleaning supplement
Hair dryer
Iron
Ironing board and flat-iron
Slippers
Turn Down Services
Electric Facilities
110/120 V AC
Converters/ Voltage adaptors
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Roof ventilator / Ceiling fan
8 pers. max
427 m²
/
4596 sq ft
Bedding
2 x King size bed(s) and
2 x Twin bed(s)
Views:
Garden View or
Panorama view
Most of the accommodation:
Private Pool or
Terrace
6028sf 560sm, garden view. 3 kings, 2 twins with trundle plus sofa bed. Private terrace with barbecue and swimming pool. Dining room, living room, fully equipped kitchen, washer and dryer.
Views:
Garden View or
Panorama view
Most of the accommodation:
Balcony or
Private Pool or
Terrace
Max. number of persons
10
Area
From
585 m²
/
6296 sq ft
Bedding
King size bed(s) x3
Twin bed(s) x2
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee maker
Coffee/tea making facilities
Dishwasher
Fridge
Full kitchen
Microwave
Pots/Pans/Dishes
Open kitchen
Furnished Kitchen
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Full-length mirror
Hair dryer in bathroom
Jacuzzi/Whirlpool bath
Make-up/magnifying mirror
Mirror
Slippers
Towel rack
Media And Technology
Internet Facilities
High speed internet
Wireless internet in your roomAdditional charge
Phone Facilities
Free local calls
Phone with 2 handsets in room
Tv Facilities
Children's TV Channels
Music TV channels
Satellite/cable colour TV
48'/122 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Keycard-operated door locks
Safe deposit box in room
Smoke alarm in room
Sprinkler in room
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Brand Magazine
Cleaning kit
Cleaning supplement
Hair dryer
Iron
Ironing board and flat-iron
Slippers
Turn Down Services
Electric Facilities
110/120 V AC
Converters/ Voltage adaptors
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Roof ventilator / Ceiling fan
10 pers. max
585 m²
/
6296 sq ft
Bedding
3 x King size bed(s) and
2 x Twin bed(s)
Views:
Garden View or
Panorama view
Most of the accommodation:
Balcony or
Private Pool or
Terrace
Page 1 out of 5, Restaurant 1 :
Casa Club
, Restaurant 2 :
Tauro Steakhouse
Casa Club
Click to copy the email address
Other informations
Services
Wheelchair access
Booster Seats available (for Baby)
Terrace
Exceptional View
Meals by the swimming Pool
Payment
Cash
Credit card
Cheque
Credit cards
American Express
Mastercard
Visa
Accommodate food
Children menu
Salt-free menu
Vegetarian menu
Open area and exterior service. Adjacent to main pool. Serves breakfast, lunch & beverages. Snacks by the pool. View to the pool, complex and paddle court.
Tauro Steakhouse
Photo out of - Tauro Steakhouse
Discover our spectacular American steakhouse experience. Tauro elegantly combines Mexican ingredients with classic techniques and recipes. Tauro sources the best cuts and vegetables, elevating them with well-seasoned and deeply flavored sauces.
Cooking style
Steakhouse
Capacity
80
Accessibility
Accessible service
Carretera Federal Cun Playa, Km 298, Mayakoba, 77710 Playa Del Carmen, Mexico
Discover our spectacular American steakhouse experience. Tauro elegantly combines Mexican ingredients with classic techniques and recipes. Tauro sources the best cuts and vegetables, elevating them with well-seasoned and deeply flavored sauces.
La Laguna
Photo out of - La Laguna
Welcome to our ultimate destination for Mexican cuisine, where traditional flavour meets contemporary style. Located by the main pool, La Laguna's authentic menu features incredible flavors, traditional herbs, and fresh ingredients.
Cooking style
Mexican
Capacity
235
Accessibility
Accessible service
Carretera Federal Cun Playa, Km 298, Mayakoba, 77710 Playa Del Carmen, Mexico
Welcome to our ultimate destination for Mexican cuisine, where traditional flavour meets contemporary style. Located by the main pool, La Laguna's authentic menu features incredible flavors, traditional herbs, and fresh ingredients.
HIX - BAR, LOUNGE & TERRACE
Click to copy the email address
Other informations
Services
Free Wireless internet (WiFi)
Booster Seats available (for Baby)
Non Smoking Area
Terrace
Exceptional View
Musical Atmosphère
Payment
Cash
Credit card
Cheque
Credit cards
American Express
Mastercard
Visa
Wine and other drinks information
Apéritif
Cocktail
Vinoteca
Underground Cellar
Wine by the glass available
Soft drinks
Voss Sparkling
Digestifs
Accommodate food
Vegetarian menu
Join us at our recently reimagined indoor-outdoor oasis for classic drinks and delicious bites. Set on a terrace overlooking our serene canals, this inviting spot feels like a modern Mexican hacienda deep in the jungle.
Café Maya
Click to copy the email address
Other informations
Services
Air conditioning
Free Wireless internet (WiFi)
Non Smoking Area
Terrace
Exceptional View
Payment
Cash
Credit card
Cheque
Credit cards
American Express
Mastercard
Visa
Wine and other drinks information
Vinoteca
Soft drinks
Accommodate food
Gluten-free menu
Vegetarian menu
Find everything you need for a meal-on-the-go or to enjoy at the inviting terrace of Café Maya. This inviting café has a selection of pastries, sandwiches, cookies, Italian espresso, premium tea, and tempting ice cream.
In Room Dining
Click to copy the email address
Other informations
Services
Air conditioning
Free Wireless internet (WiFi)
Pet allowed
Terrace
Exceptional View
Takeaway Meals
Payment
Cash
Credit card
Cheque
Credit cards
American Express
Mastercard
Visa
Wine and other drinks information
Wine by the glass available
Soft drinks
Voss Sparkling
Accommodate food
Children menu
Gluten-free menu
Vegetarian menu
Enjoy Fairmont's always satisfying menu selections 24-hours-a-day in the privacy of your room or the peaceful seclusion of your terrace or balcony.
Fuego at Maykana
Photo out of - Fuego at Maykana
Fuego, located in front of our spectacular Maykana Beach Club, provides the perfect spot for outdoor dining with favorites cooked on our rustic wood fire grill.
Cooking style
International
Capacity
30
Carretera Federal Cun Playa, Km 298, Mayakoba, 77710 Playa Del Carmen, Mexico
Fuego, located in front of our spectacular Maykana Beach Club, provides the perfect spot for outdoor dining with favorites cooked on our rustic wood fire grill.
Brisas at Maykana
Click to copy the email address
Other informations
Services
Air conditioning
Wheelchair access
Free Wireless internet (WiFi)
Booster Seats available (for Baby)
Non Smoking Area
Reservation recommended
Rooftop
Terrace
Exceptional View
Musical Entertainment
Payment
Cash
Credit card
Cheque
Credit cards
American Express
Mastercard
Visa
Wine and other drinks information
Cocktail
Vinoteca
Underground Cellar
Wine by the glass available
Soft drinks
Accommodate food
Children menu
Light menu
Salt-free menu
Vegetarian menu
Snack, share and be inspired with ocean views and Mediterranean-inspired dishes in a relaxing atmosphere at Maykana Beach Club.
Bassano
Click to copy the email address
Other informations
Services
Air conditioning
Wheelchair access
Free Wireless internet (WiFi)
Booster Seats available (for Baby)
Non Smoking Area
Reservation recommended
Terrace
Exceptional View
Payment
Cash
Credit card
Cheque
Credit cards
American Express
Mastercard
Visa
Wine and other drinks information
Apéritif
Cocktail
Vinoteca
Underground Cellar
Wine by the glass available
Accommodate food
Children menu
Light menu
Discover innovative Italian comfort fare featuring big flavor in every dish. Enjoy fresh pastas, risottos, and delectable main plates.
Aqua at Maykana
Photo out of - Aqua at Maykana
Welcome to Aqua, an endlessly enchanting oasis at Maykana Beach Club. This exclusive pool bar is built around the element of water, creating a unique and relaxing atmosphere.
Cooking style
International
Capacity
30
Carretera Federal Cun Playa, Km 298, Mayakoba, 77710 Playa Del Carmen, Mexico
Welcome to Aqua, an endlessly enchanting oasis at Maykana Beach Club. This exclusive pool bar is built around the element of water, creating a unique and relaxing atmosphere.
Page out of
Hix Bar & Lobby Lounge
Non contractual photo
Click to copy the email address
Other informations
Services
Free Wireless internet (WiFi)
Wheelchair access
Pet allowed
Musical Entertainment
Terrace
Payment
Cash
Credit card
Voucher
Credit cards
American Express
Mastercard
Visa
Wine and other drinks information
Apéritif
Cocktail
Vinoteca
Underground Cellar
Wine by the glass available
Soft drinks
Voss Sparkling
Digestifs
Bar Recreation facilites
Board games
Snacks facilities
Cold snacks
Hot snacks
Join us at our recently reimagined indoor-outdoor oasis for classic drinks and delicious bites. Set on a terrace overlooking our serene canals, this inviting spot feels like a modern Mexican hacienda deep in the jungle.
LAS OLAS AND AQUA POOL BARS
Photo out of - LAS OLAS AND AQUA POOL BARS
With refreshing beverages that includes a variety of thirst soothers, from healthy tropical nectars to iced daisies made with premium tequilas, Las Olas & Aqua Pool bars are located in the main pool area
With refreshing beverages that includes a variety of thirst soothers, from healthy tropical nectars to iced daisies made with premium tequilas, Las Olas & Aqua Pool bars are located in the main pool area
Cielo Rooftop Bar
Non contractual photo
Click to copy the email address
Other informations
Wine and other drinks information
Cocktail
Wine by the glass available
Soft drinks
Gather around a firepit or pool to share a conversation while taking in breathtaking views of the Caribbean Sea and awe-inspiring sunsets.
Concierges were extremely helpful - special recognition for Samantha - butlers were there when needed and the Casa Club food was excellent quality.
Dinner at Saffron was excellent as usual.
Customer review rating 0.5/5
David W.
Families
-
Confirmed reviews ALL
Lovely room and property, but health hazards in food services made our visit a horror story. Disease-carrying raccoons harass guests in outdoor dining areas. Our family contracted two separate cases of severe food poisoning.
Customer review rating 5.0/5
Brenda N.
Families
-
Confirmed reviews ALL
Magic experience.
Customer review rating 4.5/5
Daniel R. R.
Families
-
Confirmed reviews ALL
Since the moment we arrive, the entire team at Fairmont Mayakoba made us feel very important, offering to help us with anything we needed and showed a strong commitment to excelent customer service. No other place we have visited has better service than Farimont at Mayakoba.
Customer review rating 5.0/5
Thomas O.
Solo
-
Confirmed reviews ALL
Concierges were extremely helpful - special recognition for Samantha - butlers were there when needed and the Casa Club food was excellent quality.
Dinner at Saffron was excellent as usual.
Customer review rating 0.5/5
David W.
Families
-
Confirmed reviews ALL
Lovely room and property, but health hazards in food services made our visit a horror story. Disease-carrying raccoons harass guests in outdoor dining areas. Our family contracted two separate cases of severe food poisoning.
Customer review rating 5.0/5
Brenda N.
Families
-
Confirmed reviews ALL
Magic experience.
Customer review rating 4.5/5
Daniel R. R.
Families
-
Confirmed reviews ALL
Since the moment we arrive, the entire team at Fairmont Mayakoba made us feel very important, offering to help us with anything we needed and showed a strong commitment to excelent customer service. No other place we have visited has better service than Farimont at Mayakoba.
Customer review rating 5.0/5
Anonymous
Families
-
Confirmed reviews ALL
Wow - our family can't wait to return to the Fairmont Mayakoba Heritage Place. We had such a fantastic experience with Daniel and Rodrigo. Our suite was well maintained, and the monkeys swinging by made it that much more magical. It was truly the first vacation I've had that I did not want to leave. If we had had our dog, we would have become permanent residents! Bravo, Fairmont - you should be very proud of the property.
Customer review rating 5.0/5
Muy C.
Families
-
Confirmed reviews ALL
This was our first time in Riviera Maya/Mayakoba and it was one of the best vacations we’ve had. We were one of four families – 16 total. We stayed at the Heritage residence and the unit was exceptional, and comfortably fit 8 of us. It was so great to have a kitchen, living/dining and balconies to hang out between activities and meals.
It is a little far to the beach (1.3 miles) but the Fairmont makes it as easy as possible to get there with golf carts that make the rounds at the hotel to pick up and drop off guests. We were fortunate to have butler service which came with the Heritage, and were able to request the golf carts. There were countless gorgeous pools and for this time of year, lounge chairs at the pool and beach were plentiful.
The service was outstanding, honestly above and beyond. Alejandro and Agustin were incredibly thoughtful and responsive. We bombarded them with questions, requests for dinner reservations and excursions, and they anticipated our needs and exceeded expectations every time. This sentiment applies to all the staff at Fairmont, from the staff at the front desk, pools, beach, water activities, drivers/boat captain, restaurants, room service, gardeners, etc. – everyone was kind and warm. A shout out to our room attendants – Antonio, Sarai and Doris – who left us sweet notes every day and did an amazing job.
Our party did multiple excursions through Mayakoba Experiences (ATV/snorkeling with turtles/cenote, Tulum ruins/cenote, and whale shark snorkeling) and they were incredible. It may be a little more, but having Mayakoba transportation and service was very much worth it. We were taken care of every step of the way and we didn’t have to stress about the details, especially for our large group.
We did the all inclusive package, and every single meal was excellent. Always something for everyone. As others noted, make reservations before you get to the hotel, as the tables fill up fast.
I can’t think of a single constructive thing to say, the Fairmont sets a very high bar for other hotels now! Can't wait to visit again!!
Customer review rating 4.5/5
Jennifer O.
Families
-
Confirmed reviews ALL
our family stayed in a 3 bedroom, ground floor residence. the place was amazing. food was excellent, staff were great. I do wish there were more swim up type bars, but that's ok. also seemed like there could be more bikes available, but maybe that was just where we were. overall, an incredible trip for our family.
I can't say enough about our stay in Mayakoba. The accommodations were beautiful, the service was fantastic, and the property was so lush. The monkeys were very entertaining, along with the beautiful tropical birds that we saw around the property. Restaurants were great -- especially enjoyed Fuego with the wood fired chips and salsas. The staff was very helpful and made us feel at home.
Customer review rating 2.0/5
Jerome A.
Families
-
Confirmed reviews ALL
As discussed with the Manager on property - we had ants in our room, our meals at most of the restaurants on the property were sub-par, our butlers were hard to reach and slow to respond, we lost hot water in the showers one evening and one of the butlers never showed up to take us to dinner even though we confirmed the pickup and time via text. He went so far to ask us to walk to the lobby and to get a ride there instead. And at checkout, our bill was wrong with a dinner charge for someone else although the room number and signature was not mine.
Dear Mr. A.,
Thank you for taking the time to share your experience. I am truly sorry that several aspects of your stay fell short of expectations. I am aware that Uriel (Manager) was in contact with you during your stay.
The concerns you raised—ants in the residence, inconsistent dining quality, delays in butler responsiveness, the hot water interruption, and the missed transportation arrangement—are all unacceptable and do not reflect the level of service we strive to provide. I also regret the billing error at checkout, which understandably added to your frustration.
Please rest assured that each of these matters is being reviewed with the respective teams to ensure immediate corrective actions are taken. We are reinforcing service standards, response times, and verification processes to prevent these situations from recurring.
I appreciate you bringing this to our attention and sincerely regret that your experience did not meet the standards you expected. We would welcome the opportunity to restore your confidence in the future.
Sincerely,
ERICK VIERA
RESIDENCE DIRECTOR
Fairmont Heritage Place Mayakoba, Riviera Maya
Customer review rating 2.0/5
Michael M.
Families
-
Confirmed reviews ALL
We booked through Amex Fine Hotels and Resorts. In my opinion, this property does not qualify. Upon being dropped off at the Heritage Place lobby, I sensed something was off. The feeling was underwhelming. After finally checking in, we waited on someone to finally bring us to the room and then waited forever more for our bags. The villa itself is nice. No view. Not close to the beach at all- advertising does not show this on purpose. Our butler never showed up. We returned after dinner and searching for live music at the Rosewood, only to find we had no hot water. I called for help to be told the maintenance staff left at 10PM. The next morning we waited forever for a golf cart to take us to the beach. Had a lovely breakfast. Then went to the pool chairs I had quickly claimed and left items in while we had breakfast. Back in the chairs, I tried to order a drink at 10:30 only to be told now pool or beach service until noon. This is not what vacation is all about. We checked out and moved to the Rosewood where we were more than taken care of. Your service level must improve drastically in order for your hotel to grow.
Dear Mr. M.,
Thank you for taking the time to share your experience with us. I sincerely regret that your stay did not meet your expectations, particularly regarding the service and amenities. It is disheartening to hear about the delays you experienced during your check-in and the subsequent wait for your luggage. We strive to provide timely assistance, and your feedback will be valuable in addressing this area.
I understand your disappointment with the villa placement and the lack of a view, as well as the absence of your butler. Furthermore, I apologize for the inconvenience you faced with the hot water and the service limitations at the pool. We aim for a seamless experience, and it is clear we fell short in this instance.
I understand that Uriel Loyo has been in communication with you via email. Your comments regarding our service levels are noted, and I assure you that we will continue to work diligently to enhance our guest experience.
Thank you once again for your feedback, and I hope to have the opportunity to welcome you back in the future.
Best regards,
ERICK VIERA
RESIDENCE DIRECTOR
Fairmont Heritage Place Mayakoba, Riviera Maya
Customer review rating 5.0/5
Mark B.
Families
-
Confirmed reviews ALL
Great vacation for my group of 7, service was top-notch, on-site food is great.
Customer review rating 5.0/5
Ed S.
Solo
-
Confirmed reviews ALL
We have owned unit 1201 for one year. I decided to come by myself for a weekend of golf and relaxation. It felt like another version of home with the friendly staff at reception desk, the cafe, golf course, etc.
Customer review rating 5.0/5
Helen M.
Families
-
Confirmed reviews ALL
Our second time staying at our condo! Always such a delight to stay here. All the staff are so friendly & accommodating. Everything is kept really clean. Enjoy breakfasts at the main pool.
Can't wait to come back!
Customer review rating 4.0/5
Barry L.
Families
-
Confirmed reviews ALL
My family and I were extremely pleased with the facilities at Heritage Place, and the service was wonderful. Everyone was super friendly and helpful. My only qualm is with the billing, which was quoted in US dollars, converted to and charged in Mexican pesos, and then back to US dollars again by my credit card company; unfortunately to my disadvantage. With that being said, we would definitely stay at one of the Mayakoba's properties again, but be sure to clarify our expectations upfront.
Customer review rating 5.0/5
Angela S.
Friends
-
Confirmed reviews ALL
My friend who visits here yearly recommended this resort to me for a girls trip. 5 stars! ⭐️
Customer review rating 5.0/5
Laurie M.
Friends
-
Confirmed reviews ALL
This was my second time coming to Mayacoba. Staff are super helpful and facilities and amenities are great.
Customer review rating 5.0/5
Gerardo G.
Families
-
Confirmed reviews ALL
placentera ,
Web-users rating
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Frequently asked questions
Fairmont Heritage Place, Mayakoba is located at Carretera Federal Cun Playa, Km 298, Mayakoba, 77710 Playa Del Carmen, Mexico. Nestled within a lush tropical rainforest near the Caribbean Sea, our hotel is surrounded by mangroves and lagoons. We offer on-site parking and a shuttle service to Cancun Intl Airport for an additional charge.
Fairmont Heritage Place, Mayakoba offers ultra-luxurious, fully furnished villas perfect for families and long-term stays. Our available categories include:
3 bedroom villa on the middle floor (2 kings and 2 twins)
3 bedroom villa with garden (2 kings and 2 twins)
3 bedroom villa penthouse (2 kings and 2 twins)
4 Bedroom Penthouse Villa (3 kings and 2 twins)
At Fairmont Heritage Place, Mayakoba, we provide a wide range of premium amenities:
Wi-Fi (additional charge) and on-site car park
Outdoor swimming pool and private beach
Fairmont Spa and Fitness center
11 restaurants including Tauro Steakhouse and La Laguna
3 bars including Cielo Rooftop Bar
Concierge, porter, and laundry services
Air conditioning and wheelchair accessibility
Fairmont Heritage Place, Mayakoba offers diverse dining experiences across 11 restaurants and 3 bars. Enjoy Mexican cuisine at La Laguna, American cuts at Tauro Steakhouse, or Italian fare at Bassano. We also provide 24-hour room service, children's menus, and vegetarian options at most locations, including the poolside Casa Club and the beachfront Fuego at Maykana.
At Fairmont Heritage Place, Mayakoba, check-in is from 04:00 PM and check-out is up to 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Fairmont Heritage Place, Mayakoba regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Fairmont Heritage Place, Mayakoba using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Pets are allowed. Regarding potential fees, please contact the hotel for information regarding the additional charge.
Fairmont Heritage Place, Mayakoba offers beautiful spaces for your gatherings, including a private beach and various restaurant terraces like Hix - Bar, Lounge & Terrace. Our lush tropical setting provides a magical backdrop for special events. Please contact us to discuss how we can host your celebration.
Fairmont Heritage Place, Mayakoba is a wheelchair accessible hotel designed to welcome all guests comfortably. Our facilities include accessible service at our restaurants and a spa that is equipped for guests with reduced mobility. We are committed to providing an inclusive environment for your stay.
Yes, Fairmont Heritage Place, Mayakoba allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
The serene Fairmont Spa at Fairmont Heritage Place, Mayakoba offers a range of Mayan-inspired treatments for a deeply relaxing experience. Our wellness facilities include:
Spa treatment rooms
Tea room
Shop
Jacuzzi/Whirlpool bath in villas
Fairmont Heritage Place, Mayakoba features the Cielo Rooftop Bar, where you can gather around a firepit or pool. This stunning spot offers breathtaking views of the Caribbean Sea and awe-inspiring sunsets. Access to our rooftop facilities provides a perfect setting for evening relaxation.
Fairmont Heritage Place, Mayakoba supports our business guests with high-speed wireless internet available in all villas for an additional charge. Each residence features a dedicated living area and a fully equipped kitchen, providing a comfortable workspace. We also offer express check-out and currency exchange services for your convenience.
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