Fairmont Heritage Place Mayakoba

Customer review rating (ALL Rating) 4.8/5 212 reviews

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Description

Our accommodation(s)

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Room 1

Hotel location

Fairmont Heritage Place Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico

GPS:20.687637, -87.027426

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  212 reviews

TripAdvisor Rating  4.9/5  94 reviews

Happy

TripAdvisor rating 5.0/5

Jimmy T TripAdvisor review

Dear Jimmy, Thank you for your kind words! We are so happy to hear you had a great time during your stay with us. It is wonderful to know that you enjoyed the food, the beach, and especially the excellent service from Santos at the swim-up bar—we will surely pass along your compliments. Your enthusiasm means a lot to us, and we cannot wait to welcome you back for another fantastic stay! Best regards,

Fairmont Heritage Place

TripAdvisor rating 5.0/5

Rodalita B Families - TripAdvisor review

Dear Rodalita B, Thank you for your kind and heartfelt review. We are delighted to hear that your time at Fairmont Heritage Place Mayakoba was peaceful, relaxing, and everything you hoped for during your vacation. It is wonderful to know you enjoyed the spacious and well-kept villas, the beautiful ocean views from the infinity pool, and our property's warm, romantic atmosphere. We are also happy to hear that our food, ambiance, and caring staff helped make your stay even more special. We appreciate your feedback and look forward to welcoming you back for another luxurious and memorable stay. Warm regards,

Wonderful vacation

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Spring Break at Fairmont Mayakoba – A Perfect Family Escap

TripAdvisor rating 5.0/5

Bryan B TripAdvisor review

Dear Bryan, Thank you for taking the time to share such a thoughtful and glowing review of your spring break at Fairmont Mayakoba. We are thrilled to hear that your family had an unforgettable experience and that the natural beauty, warm service, and family-friendly atmosphere all came together to create a perfect escape. A special thank you for highlighting Alfonso from our bell team—his dedication to making guests feel genuinely welcomed is something we’re very proud of, and we’ll be sure to recognize him for the lasting impression he made on your stay. We are so happy the kids enjoyed the boat rides and wildlife, and that the entire family found something to love—from beachside dining to the daily gelato ritual! It is wonderful to know you felt safe, cared for, and able to fully unwind. We can not wait to welcome you back next year for another round of fun, relaxation, and special memories! Best regards,

Best of the best

TripAdvisor rating 5.0/5

NorthStar07664466037 Families - TripAdvisor review

Dear NorthStar, Thank you so much for your lovely review! We are thrilled to hear that you had such a special stay with us, and even more so that we were able to celebrate your mom—belatedly but warmly—with a birthday dessert. Your kind words for Ángel, Briss, Dulce, Eduardo, Ayax, and Luis mean a lot to us, and we will be sure to share your gratitude with them. It was a pleasure having you with us, and we cannot wait to welcome you back very soon. ¡Nos vemos pronto! Warm regards,

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Other web-users rate our hotel

  • 17 reviews 7.5/10 Location
  • 26 reviews 7.6/10 Room
  • 80 reviews 8.5/10 Service
  • 36 reviews 8/10 Amenities
  • 10 reviews 9.3/10 Pool
  • 8 reviews 8/10 Cleanliness

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