Fairmont Heritage Place, Mayakoba 5 stars

Customer review rating (ALL Rating) 4.7/5 203 reviews

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Carretera Federal Cun Playa, Km 298, Mayakoba, 77710 Playa Del Carmen, Mexico

Description

Our accommodation(s)

Hotel location

Fairmont Heritage Place, Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico

GPS:20.687637, -87.027426

Telephone
Fax +52 984 206 3030

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  203 reviews

TripAdvisor Rating  4.9/5  106 reviews

Certificate of excellence 2025

Phenomenal Experience

TripAdvisor rating 5.0/5

Ravi M TripAdvisor review

Our stay was absolutely exceptional! We stayed at the Heritage Place part of the hotel and particularly liked Angel and Brissey at the club bar there. They were attentive, accommodating, and so kind. Highly recommend! We will definitely be coming back again!

Dear 230ravinm, Thank you very much for your kind words and for sharing your experience. We are delighted to know that your stay at Fairmont Heritage Place was exceptional and that you especially enjoyed the service at the Club Bar. Angel and Brissey will be thrilled to receive your recognition—they truly embody the attentive and genuine hospitality we strive to offer. We sincerely appreciate your recommendation and look forward to welcoming you back again very soon. Warm regards,

Customer review rating 5.0/5

Robert U. Families - Confirmed reviews ALL

This was our 3rd time we have stayed at the Fairmont Mayakoba but the 1st time staying at the Heritage Residences. We loved everything about our 3 bedroom penthouse villa, just like home feel.

Customer review rating 4.5/5

Ann M. Families - Confirmed reviews ALL

We took a family vacation with our 2 daughters and their friends. Everyone had a great time.

Customer review rating 5.0/5

Carlos L. Families - Confirmed reviews ALL

it has been always a magical experience

Come for the amenities return for the hospitality

TripAdvisor rating 5.0/5

Nhtravelerjc TripAdvisor review

Carlos, Sophia and Irene arranged for the most wonderful surprise: Captain Miguel to come out of retirement to give our friends the eco tour! Miguel offers so many fun facts about the property, flaura, fauna, and birds it gives you a deeper appreciation from which to enjoy the resort. We’re so excited about he’s now in Valet so he can be the first and last experience for guests! We kept Irene pretty busy with lost and found and reservation changes and she accommodated us with positivity for all! Hebert provided exceptionally memorable service at Tauro from wine to meal recommendations. His smile lit up that dark intimate dining room. Jesus the cart driver is such an animated character! He engaged the kids with his silliness and set the stage with our first night welcome! Jose’s service at Feugo was top of the professional game! He timed the meal to perfection and knew the menu in depth. Rodolpho is poolside to meet all our needs with his check ins. Profa Diana at breakfast makes sure the children learn a few new words in Spanish to bring home. We love chatting with her and learning more about Mexican culture. Adalina at breakfast has a smile that’s our morning caffeine and sunshine. Angel at the beach pool was helpful in securing me vinegar for a small jelly fish sting. Victor and Kevin at La Laguna took pride in sharing facts about their local products.

Dear Nhtravelerjc, Thank you for such a heartfelt and beautifully detailed review. “Come for the amenities, return for the hospitality” perfectly captures the spirit of what we strive to deliver, and I am truly grateful that our team made such a meaningful impression on your stay. It is wonderful to know that Carlos, Sophia, and Irene were able to create such a memorable surprise by arranging Captain Miguel’s eco tour. His passion and knowledge truly bring Mayakoba’s natural beauty to life, and we’re delighted that he was able to reconnect with you in such a special way. Irene will also be thrilled to know that her positivity and dedication did not go unnoticed. Your recognition of so many team members—from Hebert at Tauro, Jesús on the golf carts, José at Fuego, Rodolpho poolside, Spanish teacher Diana, and Adalina at breakfast, Angel at the beach pool, and Victor and Kevin at La Laguna—means a great deal to us. Each of them takes immense pride in creating genuine connections, and your words affirm the impact they have on our guests. Thank you again for sharing your experience and for highlighting the people who truly bring Fairmont Heritage Place Mayakoba to life. We look forward to welcoming you back very soon for another unforgettable stay. Warm regards,

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Other web-users rate our hotel

  • 18 reviews 7.9/10 Location
  • 30 reviews 7.5/10 Room
  • 80 reviews 8.5/10 Service
  • 38 reviews 7.9/10 Amenities
  • 13 reviews 8/10 Vibe
  • 11 reviews 8/10 Pool
  • 7 reviews 5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.