Fairmont Heritage Place Mayakoba

I wanted to celebrate my 40th birthday at the beach with my family and Fairmont did not disappoint. Fernanda made dinner reservations for us every night and we were always taken care of. The best for us was the time we spent at the beach, the service there is amazing, special shout-out to Hugo, Rafael, Jefferson and Alexander.

We fell in love with Mayakoba during our first visit in August 2021. In June 2022 we decided to purchase a fractional ownership in Fairmont Heritage Place. Our first stay as owners was this past August and it was incredible. The service was above and beyond our expectations, particularly with daily house cleaning and making reservations around the resort for things like snorkeling or rides on the catamaran. I can't say enough how friendly the staff is. Everyone is happy to assist and to do it in a timely manner. We are excited to visit again and see the progress on the Fairmont renovations. The new beach club looks incredible! Restaurants are fantastic (shout out to Tauro!). My only complaint is the mosquitos, but that's what one should expect when staying in a natural habitat like Mayakoba. It is actually controlled pretty well, I observed staff fogging the property outside of our building daily to keep the flying critters manageable. It amazes me how much effort and care goes into making the property such an incredible place to vacation. I never thought I would look forward to visiting the same location multiple times a year but somehow I can't wait to get back to Mayakoba.

We had an absolutely fabulous time at the Fairmont heritage place. The staff went above and beyond to make our trip, which was for our anniversary and daughter’s birthday, extra special. Our Buttler, Miguel Cerro was fantastic, he organized all of our dinners, made sure we had everything we needed and even decorated our room for our daughters birthday including a cake! Thank you again, Miguel! The resort is absolutely beautiful. I would highly recommend the boat tour, our captain, Ulysses was really great. The villa was new, clean and the included pool made a perfect spot for our young kids to swim and lounge and relax. Would highly recommend the all inclusive option, the food was great even the room service. We can’t wait to return to Mayakoba!

What an amazing place to spend a week and unwind, away from distractions and the fast pace of life. Time slows down while in Mayakoba and because it isn't crowded you actually feel like you have escaped to an unknown secret. We have been three times and have found the staff to be incredibly nice, no matter where we stayed (Fairmont or Fairmont Heritage Place). The staff is always attentive to our needs. They have helped with reservations, activities on/off property, items needed in our room, or just general information. Our family plans to return at least 1x per year and we will always stay at Fairmont.

It was our 3rd visit to Fairmont Mayakoba. Since we were taking my in-law along, staying at Fairmont Heritage was a no brainer. Our stay was a home away from home. We enjoyed not only the amenities of home but also of a five star resort. We especially appreciated the private butler Miguel Cerro. He exceeded any and all of our needs while anticipating possible needs. This is the only way to vacation!