Fairmont Heritage Place Mayakoba

Customer review rating (ALL Rating) 4.8/5 219 reviews

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Carretera Federal Cun Playa, Km 298, Mayakoba, 77710 Playa Del Carmen, Mexico

Description

Our accommodation(s)

Hotel location

Fairmont Heritage Place Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico

GPS:20.687637, -87.027426

Telephone
Fax +52 984 206 3030

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  219 reviews

TripAdvisor Rating  4.8/5  91 reviews

Spring Break at Fairmont Mayakoba – A Perfect Family Escap

TripAdvisor rating 5.0/5

Bryan B TripAdvisor review

We just returned from an unforgettable spring break at Fairmont Mayakoba, and I can’t recommend it enough for families with kids. The resort is nestled in a stunning natural setting—lush mangroves, winding waterways, and a beautiful beach that kept both the adults and the kids happy all week long. From the moment we arrived, the service was top-notch. Alfonso from the bell desk went above and beyond at check-in, welcoming us with genuine warmth and making us feel right at home. What really stood out was that he remembered us throughout our entire stay—always greeting us with a smile, checking in to see how we were doing, and even giving us a golf cart ride one evening just because. It’s that kind of personal touch that made the experience feel truly special. The kids loved the boat rides through the canals, spotting turtles and birds, and we appreciated the calm, relaxing vibe throughout the property. The food options were great—plenty of choices for picky eaters and more refined options for grown-up tastes. We especially loved the beachside restaurants and the gelato station, which became a daily ritual for our crew. The resort is super family-friendly without feeling like a “kid zone.” The pools are spacious, and there’s a great balance of activities and downtime. We felt safe, well cared for, and totally unplugged from the daily grind. Fairmont Mayakoba truly exceeded expectations—it struck that rare balance between luxury and family fun. We’re already talking about going back next year.

Dear Bryan, Thank you for taking the time to share such a thoughtful and glowing review of your spring break at Fairmont Mayakoba. We are thrilled to hear that your family had an unforgettable experience and that the natural beauty, warm service, and family-friendly atmosphere all came together to create a perfect escape. A special thank you for highlighting Alfonso from our bell team—his dedication to making guests feel genuinely welcomed is something we’re very proud of, and we’ll be sure to recognize him for the lasting impression he made on your stay. We are so happy the kids enjoyed the boat rides and wildlife, and that the entire family found something to love—from beachside dining to the daily gelato ritual! It is wonderful to know you felt safe, cared for, and able to fully unwind. We can not wait to welcome you back next year for another round of fun, relaxation, and special memories! Best regards,

Best of the best

TripAdvisor rating 5.0/5

NorthStar07664466037 Families - TripAdvisor review

Excellent service, everyone was extremely kind and attentive to all of our needs. We spend my mom’s birthday there (they didn’t know). Eventually someone spilled the news and although the birthday was a two days prior, they gift us a birthday dessert. Muchas gracias a Angel, Briss, Dulce, Eduardo, Ayax y Luis! Nos vemos pronto :)

Dear NorthStar, Thank you so much for your lovely review! We are thrilled to hear that you had such a special stay with us, and even more so that we were able to celebrate your mom—belatedly but warmly—with a birthday dessert. Your kind words for Ángel, Briss, Dulce, Eduardo, Ayax, and Luis mean a lot to us, and we will be sure to share your gratitude with them. It was a pleasure having you with us, and we cannot wait to welcome you back very soon. ¡Nos vemos pronto! Warm regards,

Gorgeous accommodations, great service, beautiful resort amenities.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

This is our 11th time in Mayakoba and second at Fairmont Heritage Place. It was a wonderful week. YOU MUST ADDRESS THE RACCON PROBLEM OR WE CANT RETURN. THEY WERE ALL OVER THE PROPERTY AND CAME INTO THE RESTAURANTS. IT IS A TREMENDOUS HAELTH/SAFETY ISSUE. WE HAVE BEEN IN MAYAKOBA 11 TIMES AND NEVER HAVE SEEN THIS ISSUE. WHAT ARE YOU DOING ABOUT IT?! I WOULD LIKE AN EMAIL RESPONSE BEFORE I CONSIDER RETURNING NEXT SPRING.

It’s a huge money game

TripAdvisor rating 3.0/5

Linda K TripAdvisor review

A few good things: Cafe Maya, many pools Bad: restaurants play games with the credit cards. Make excuses so that they don’t have to take Amex and grossly overcharge you because many things don’t show a price (for I stance one restaurant bringing things to the take and it was unclear if it was complimentary or a charge? They just run up your tab and before you know it, you have spent 200-300.00!

Dear Linda, Thank you for taking the time to share your experience. While we are glad to hear you enjoyed Café Maya and our variety of pools, we are truly sorry to learn about your concerns regarding transparency and billing practices at the restaurants. Please accept our sincere apologies for any confusion or frustration caused. It is never our intention to create uncertainty around pricing or payment methods. Your feedback is incredibly important, and we will share your comments with our food and beverage management team to ensure that all staff are providing clear communication about charges and accepted forms of payment. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in a future visit. Warm regards,

Wonderful!!!

TripAdvisor rating 5.0/5

Angela T TripAdvisor review

Top notch service, excellent friendly, helpful staff. Shout out to Bellman Alfonso, he was wonderful at our check in! Gave us a tour and perfect recommendations for food in town as well as at resort. El Fogon in town is a must! Best restaurant at Mayakoba is Tauro the steak house. Excellent service, great martini bar, great food and atmosphere! Sebastian and German were amazing! Beach bar staff went above and beyond. Gilbert was the man! Front desk staff/concierge were also very helpful, polite and friendly. Elmer was the best! Room was delightful and quiet with big tub and outdoor shower in the jungle! Hix bar in the lobby is awesome. We will definitely be back! Worth doing the all inclusive package!

Dear Angela, Thank you so much for your enthusiastic and thoughtful review! We are thrilled to hear that you had such a wonderful stay and that so many of our team members made a lasting impression. A special thank you for recognizing Alfonso at check-in, Gilbert at the beach bar, Sebastian and German at Tauro, and Elmer at the front desk—we will be sure to share your kind words with them. It is great to know you enjoyed your room, the jungle shower experience, and the atmosphere at Hix and Tauro. We are also glad you found the all-inclusive package worthwhile and appreciate the local food tip. We cannot wait to welcome you back for another unforgettable visit. Warm regards,

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Other web-users rate our hotel

  • 18 reviews 7.6/10 Location
  • 29 reviews 7.8/10 Room
  • 83 reviews 8.5/10 Service
  • 36 reviews 7.6/10 Amenities
  • 20 reviews 6.3/10 Vibe
  • 10 reviews 9.3/10 Pool
  • 10 reviews 4/10 Comfort
  • 9 reviews 8.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.