Fairmont Heritage Place, Mayakoba 5 stars

Customer review rating (ALL Rating) 4.7/5 206 reviews

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Carretera Federal Cun Playa, Km 298, Mayakoba, 77710 Playa Del Carmen, Mexico

Description

Our accommodation(s)

Hotel location

Fairmont Heritage Place, Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico

GPS:20.687637, -87.027426

Telephone
Fax +52 984 206 3030

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  206 reviews

TripAdvisor Rating  4.9/5  104 reviews

Certificate of excellence 2025

Customer review rating 2.5/5

Tania R. Friends - Confirmed reviews ALL

Your staff at the check-in process for the resident area is two transactional. They should be warm and welcoming to owners and reciprocal use owners from other properties. Our experience was not very good multiple times in dealing with certain individuals at the desk as an owner of a Fairmont fractional in Sandestin Florida. I had higher expectations of the staff. It was very hard to get things taken care of via email, I would continuously ask for a phone call instead of an email and that never happened. Very disappointed in the overall property of the Fairmont. It seems to have gone downhill significantly, especially the restaurant by the beach. There were multiple times where I tried to get bottles of champagne and nothing was refrigerated, it seemed like nobody wanted to help with the exception of of a manager who had only been there for three months. He is going to need some good support staff in order for you guys to pull off the holidays

Customer review rating 5.0/5

Jackie D. Friends - Confirmed reviews ALL

Beautiful property, staff was amazing

Truly exceptional stay at Fairmont Heritage Place Mayakoba

TripAdvisor rating 5.0/5

nicholettee TripAdvisor review

Our stay at the Fairmont Heritage place was absolutely incredible. Every detail was over the top and perfect from the moment we arrived. The service was unmatched. Our butlers, Jhovanny and Marlon, went above and beyond in every way. They anticipated our needs before we even asked and made traveling with three small children effortless, which is no small feat! One of the sweetest surprises was coming back to find a beautiful teepee set up in our room for the kids—such a thoughtful and magical touch that made their trip extra special. Every dinner reservation was perfectly handled, and every restaurant we visited was delicious. The entire staff was warm, attentive and genuinely committed to making our stay memorable. It’s rare to find a place that delivers this level of care and attention to detail across every interaction. We left feeling relaxed, spoiled, and already planning our next trip back. 5+ stars—Fairmont Mayakoba has our hearts!

Dear Nicholettee, Thank you so much for your wonderful words and for sharing such a heartfelt review. It is gratifying to know that your stay at Fairmont Heritage Place exceeded expectations and created lasting memories for your family. I am especially delighted to hear about the thoughtful touches from our team, and how Jhovanny and Marlon went above and beyond to make your experience effortless and enjoyable. Your kind recognition of their service, as well as the care shown by our entire team, means a great deal to us. The joy of seeing your children’s trip made extra special with the teepee setup perfectly captures the spirit of what we strive to deliver: warm, personalized, and memorable experiences for every guest. We are truly grateful for your kind words and for allowing us to be part of your family vacation. The team and I look forward to welcoming you back soon for another unforgettable stay at your home in Mayakoba. With warm regards,

Customer review rating 5.0/5

Steph S. Families - Confirmed reviews ALL

This was our second stay at Fairmont Heritage and I wasn't sure you could top our first - but, it did! The Fairmont is in fantastic shape and the people are beyond friendly. This time around, we did a few more things, ie: the boat tour, the butterfly experience, the bat cave, etc. Our friends that accompanied us were blown away with how gorgeous the place was and commented on how the villa was immaculate. The attention to detail is truly first class at the Fairmont.

Customer review rating 3.5/5

Paul F. Families - Confirmed reviews ALL

Overall it was great despite a few issues.

Dear Mr. F., Thank you for taking the time to share your feedback and for bringing your experience at Tauro to my attention. I have read the review on Google under Tauro profile as well. I am genuinely sorry to read about the disappointing service and lack of follow-up you encountered — this is certainly not reflective of the standards we strive to uphold at Fairmont Mayakoba. Your comments regarding how your feedback was handled and your interaction with the restaurant leadership are being taken very seriously. Please rest assured that I have personally addressed this matter with the Fairmont Mayakoba´s Food & Beverage leadership team to review what happened and ensure that this situation is properly followed up on and not repeated. Additionally, they have kindly requested that we, Fairmont Heritage Place Mayakoba, issue a refund for the total dinner amount posted in your stay folio, excluding the tip, hoping they will have another opportunity to rectify the situation at Tauro during your next visit to your home at Heritage Place. Our team at Heritage is working to refund your credit card for the amount of $5,184.80 MXN. Please note that it may take approximately 15 business days for your credit card information to be reflected. We sincerely appreciate your ongoing support and the time you took to share your feedback. Please feel free to share any additional feedback about your stay at Fairmont Heritage Place Mayakoba. Sincerely, ERICK VIERA RESIDENCE DIRECTOR Fairmont Heritage Place Mayakoba, Riviera Maya

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Other web-users rate our hotel

  • 20 reviews 8/10 Location
  • 32 reviews 7.6/10 Room
  • 83 reviews 8.6/10 Service
  • 40 reviews 8.1/10 Amenities
  • 24 reviews 8.4/10 Food
  • 12 reviews 8.1/10 Pool
  • 7 reviews 5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.