Fairmont Heritage Place Mayakoba

Customer review rating (ALL Rating) 4.7/5 260 reviews

Best price
guarantee
Fairmont Heritage Place Mayakoba - Image 1
Fairmont Heritage Place Mayakoba - Image 2
Fairmont Heritage Place Mayakoba - Image 3
Fairmont Heritage Place Mayakoba - Image 4
Carretera Federal Cun Playa, Km 298, Mayakoba, 77710 Playa Del Carmen, Mexico

Description

Our accommodation(s)

Hotel location

Fairmont Heritage Place Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico

GPS:20.687637, -87.027426

Telephone
Fax +52 984 206 3030

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  260 reviews

TripAdvisor Rating  5.0/5  68 reviews

Stay at the 3 bedroom villa Oct 2023

TripAdvisor rating 5.0/5

Nida F TripAdvisor review

We stayed at the Fairmont Mayakoba Heritage Place in October 2023. Our butler, Irene was wonderful! She made the stay seamless and easy. Any questions we had, we were able to ask her and get them answered and taken care of. She truly made the stay an easy and relaxing experience. We spent a lot of time by the beach front pools and had great service from Hugo, Filiberto, Heber and Luis. They were so much fun and were on top of everything. They took the extra efforts to move the umbrellas when our kids were playing in the sand to ensure they were in the shade. On top of that, they were friendly and genuine and truly made our trip a unique experience. Our stay would not have been the same if they weren’t there. The overall experience, service and food at Mayakoba is top notch. Highly recommend and would go back in a heartbeat.

Thank you for sharing your wonderful experience at the Fairmont Mayakoba Heritage Place in October 2023. We're delighted to hear that Irene made your stay seamless and relaxing, and that Hugo, Filiberto, Heber, and Luis provided excellent service at the beach front pools. It's great to know that their efforts to ensure your children were in the shade and their friendly, genuine nature added to your unique experience. We appreciate your high recommendation and look forward to welcoming you back in the future!

It was OK

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The grounds, accommodations, facilities and people were very nice and accommodating. But this being said, with the prices being 5 stars the attention to details were 4 stars.

Dear Mr. P., Thank you for your feedback. We are delighted to hear that you enjoyed the grounds, accommodations, facilities, and the hospitality of our staff. We strive to provide a 5-star experience, and we apologize for falling short in terms of attention to detail. Your comments are valuable and will help us enhance our services. We appreciate your input and hope to welcome you back in the future, ensuring an experience that exceeds your expectations in every aspect. Sincerely, ERICK VIERA RESIDENCE DIRECTOR Fairmont Heritage Place Mayakoba, Riviera Maya

sadly it was rainy but i still really enjoyed my stay here

TripAdvisor rating 5.0/5

Lucy B Families - TripAdvisor review

i loved staying here but especially the bartender who works at the sushi bar named carlos he’s a g fr i love him!!! pours very strong drinks! the beach is beautiful with many pools to swim at, and there are so many amenities and services to enjoy! the beach bar is also very good and you can get food delivered while you sunbathe. i definantly recommend the all inclusive package bc you will never wanna stop eating ceviche and drinking pina coladas. one of the best resorts i’ve stayed at hands down, i will continue to recommend to friends and family

Thank you for your feedback! We're delighted to hear you enjoyed your stay despite the rainy weather. It's wonderful that Carlos at the sushi bar made a great impression and that you appreciated the strong drinks, beautiful beach, multiple pools, and extensive amenities. The all-inclusive package is indeed a favorite, and we're glad you enjoyed the ceviche and piña coladas. We look forward to welcoming you back and appreciate your recommendations to friends and family!

superb stay

TripAdvisor rating 5.0/5

sueRe3s TripAdvisor review

The hotel is fantastic, ideal for families with spacious, comfortable apartments. Their room service is super awesome, and the staff are superb. I appreciate the long jogging path and the convenient transfers to the beach and other amenities within the complex, making it diverse and enjoyable.

Thank you for your lovely feedback! We are delighted to hear that you found our hotel fantastic and ideal for families, with spacious and comfortable apartments. Knowing you appreciated our room service and found our staff superb is excellent. We are glad you enjoyed the long jogging path and the convenient transfers to the beach and other amenities within the complex. We strive to make your stay diverse and enjoyable and look forward to welcoming you back!

Beautiful place and the staff were all amazingly helpful!!

Customer review rating 5.0/5

J. N. Friends - Confirmed reviews ALL

We didn't stay long enough but enjoyed every minute of our stay! The beach, pools, restaurants and tours were all first class!

Dear Mr. N., Thank you so much for your kind words! We are thrilled to hear that you enjoyed every minute of your stay with us, even though it was brief. It is wonderful to know that you found our beach, pools, restaurants, and tours to be first-class. A special thank you for recognizing Diego, Sarai, and Brian for their contributions to your satisfaction. We will make sure to pass on your compliments to them. Your positive experience is a testament to the exceptional service provided by Diego, Sarai, and Brian. Sharing your feedback on Trip Advisor would not only be a great recognition for them but also a valuable contribution to our community. We look forward to welcoming you back in the future! Sincerely, ERICK VIERA RESIDENCE DIRECTOR Fairmont Heritage Place Mayakoba, Riviera Maya

In partnership with TripAdvisor

Other web-users rate our hotel

  • 29 reviews 8.2/10 Location
  • 34 reviews 8/10 Room
  • 98 reviews 8.2/10 Service
  • 43 reviews 8/10 Amenities
  • 20 reviews 7.8/10 Vibe
  • 14 reviews 8.7/10 Pool
  • 7 reviews 9.1/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Playa Del Carmen

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.