Fairmont Heritage Place Mayakoba
Customer review rating (ALL Rating) 4.4/5 58 reviews
Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico
CANCUN INTL AIRPORT At 42km / 26.1 miles - Shuttle paying
GPS:20.687637, -87.027426
Check-in from - Check out up to
The Lagoon Fairmont Mayakoba Contemporary Mexican cuisine amid pools, navigable water canals and mangroves. All-day casual restaurant, terrace & lounge.
Avant-garde Latin-Asian cuisine by Richard Sandoval, from dim sum to antojitos. Sake & tequila bar. Casual-elegant ambience. Serves dinner only.
Open area and exterior service. Adjacent to main pool. Serves breakfast, lunch & beverages. Snacks by the pool. View to the pool, complex and paddle court.
Stunning panoramic views and handcrafted cocktails. Mayan-inspired social gastrobar. Open morning to night.
With refreshing beverages that includes a variety of thirst soothers, from healthy tropical nectars to iced daisies made with premium tequilas, Las Olas & Aqua Pool bars are located in the main pool area
Disappointing.
Customer review rating 2.0/5
Anonymous Families - Confirmed reviews ALL
Amazing experience
Customer review rating 5.0/5
Verena M. Families - Confirmed reviews ALL
Dear Mr. M., Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Heritage Place Mayakoba. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued owners and guests. Please kindly share your positive review on TripAdvisor under Fairmont Heritage Place Mayakoba and mention Ricardo Jimenez and Maria Sarmiento, as it will be a additional recognition for them. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, ERICK VIERA RESIDENCE DIRECTOR Fairmont Heritage Place Mayakoba, Riviera Maya
disappointed by communication regarding construction
Customer review rating 1.5/5
Anonymous Families - Confirmed reviews ALL
Dear Mr. M., Thank you for taking the time to tell us about your experience at the Fairmont Heritage Place Mayakoba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of $750 USD will be issued to your account as a good gesture. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ERICK VIERA RESIDENCE DIRECTOR Fairmont Heritage Place Mayakoba, Riviera Maya
Great property
Customer review rating 4.0/5
T. C. Families - Confirmed reviews ALL
Dear Ms. Carrier, We very much appreciate your comments regarding your stay at the Fairmont Heritage Place Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am happy to hear that overall stay was great, nevertheless I noticed some area of improvements that we will work on with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
A beautiful property, with lots of swimming pools and a great ocean beach for kids to play, we loved the property and vacation.
Customer review rating 4.5/5
F. S. Families - Confirmed reviews ALL
Dear Mr. s., We very much appreciate your comments regarding your stay at the Fairmont Heritage Place Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please kindly share you positive experience in Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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