Fairmont Heritage Place, Mayakoba 5 stars

Name: Fairmont Heritage Place, Mayakoba - ALL
Address: Carretera Federal Cun Playa, Km 298, Mayakoba, Playa Del Carmen, 77710, MX
Telephone: +529842063000
Rating: 4.7

Customer review rating (ALL Rating) 4.7/5 203 reviews

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Carretera Federal Cun Playa, Km 298, Mayakoba, 77710 Playa Del Carmen, Mexico

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Fairmont Heritage Place, Mayakoba

Fairmont Heritage Place Mayakoba consists of ultra luxurious, fully furnished 3 and 4 bedroom residences provided with the unmatched service and amenities of Fairmont Mayakoba, containing a host of leisure and retail facilities to which Owners will have a ccess. The Fairmont Heritage Place Mayakoba community is set aside from the hotel, granting additional privacy and exclusivity to its owners.

An incomparable stay at Fairmont Heritage Place Mayakoba, a paradise for long-term stays in luxury residences. With tropical rainforest and lagoon views, our dazzling villas are a perfect lifestyle choice

Erick Viera, Hotel Management

Near the Caribbean Sea's turquoise waters, the luxury 5-star Fairmont Heritage Place Mayakoba is within lush tropical rainforest, mangrove and lagoons. Opulent villas, international dining and a curated selection of watersports, our luxury Mayakoba beachside havens removed from everyday life. Our long-stay accommodations offer private plunge pools, Mayan-inspired treatments in the serene Fairmont Spa

Our accommodation(s)

Villa

3 bedroom villa on the middle floor

8 pers. max
285 m² / 3067 sq ft

Bedding 2 x King size bed(s) and 2 x Twin bed(s)
Views: Garden View or Panorama view
Most of the accommodation: Balcony or Terrace

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Villa

3 bedroom villa with garden

8 pers. max
427 m² / 4596 sq ft

Bedding 2 x King size bed(s) and 2 x Twin bed(s)
Views: Garden View or Panorama view
Most of the accommodation: Private Pool or Terrace

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Villa

3 bedroom villa penthouse

8 pers. max
285 m² / 3067 sq ft

Bedding 2 x King size bed(s) and 2 x Twin bed(s)
Views: Garden View or Panorama view
Most of the accommodation: Balcony or Private Pool or Terrace

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Villa

4 Bedroom Penthouse Villa

10 pers. max
585 m² / 6296 sq ft

Bedding 3 x King size bed(s) and 2 x Twin bed(s)
Views: Garden View or Panorama view
Most of the accommodation: Balcony or Private Pool or Terrace

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Hotel location

Fairmont Heritage Place, Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico

GPS:20.687637, -87.027426

+52 984 206 3000

+52 984 206 3030

Hotel services

Check-in from 04:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
100% Non Smoking Property
Room service

CASA CLUB

Open area and exterior service. Adjacent to main pool. Serves breakfast, lunch & beverages. Snacks by the pool. View to the pool, complex and paddle court.

Tauro Steakhouse

Discover our spectacular American steakhouse experience. Tauro elegantly combines Mexican ingredients with classic techniques and recipes. Tauro sources the best cuts and vegetables, elevating them with well-seasoned and deeply flavored sauces.

LA LAGUNA RESTAURANT AND LOUNGE

Welcome to our ultimate destination for Mexican cuisine, where traditional flavour meets contemporary style. Located by the main pool, La Laguna's authentic menu features incredible flavors, traditional herbs, and fresh ingredients.

HIX - BAR, LOUNGE & TERRACE

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Join us at our recently reimagined indoor-outdoor oasis for classic drinks and delicious bites. Set on a terrace overlooking our serene canals, this inviting spot feels like a modern Mexican hacienda deep in the jungle.

Café Maya

Find everything you need for a meal-on-the-go or to enjoy at the inviting terrace of Café Maya. This inviting café has a selection of pastries, sandwiches, cookies, Italian espresso, premium tea, and tempting ice cream.

In Room Dining

Enjoy Fairmont's always satisfying menu selections 24-hours-a-day in the privacy of your room or the peaceful seclusion of your terrace or balcony.

Ki Beach Bar & Korean BBQ

Take a seat in the swing at our oversized thatch-roof hut in the sand. "Ki" is Mayan for friendship and Korean for yummy, and offers a vibrant daytime beach bar. At night, an intimate Korean grill experience unwinds.

Fuego at Maykana

Fuego, located in front of our spectacular Maykana Beach Club, provides the perfect spot for outdoor dining with favorites cooked on our rustic wood fire grill.

Brisas at Maykana

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Snack, share and be inspired with ocean views and Mediterranean-inspired dishes in a relaxing atmosphere at Maykana Beach Club.

Bassano

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Discover innovative Italian comfort fare featuring big flavor in every dish. Enjoy fresh pastas, risottos, and delectable main plates.

Gaia at Maykana

Gaia, known as Mother Earth in Greek, is Fairmont Mayakoba's signature restaurant. It is a seafood delight inspired by gratitude and is poised to bring elements of the sea to Maykana.

Aqua at Maykana

Welcome to Aqua, an endlessly enchanting oasis at Maykana Beach Club. This exclusive pool bar is built around the element of water, creating a unique and relaxing atmosphere.

Hix Bar & Lobby Lounge

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LAS OLAS AND AQUA POOL BARS

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With refreshing beverages that includes a variety of thirst soothers, from healthy tropical nectars to iced daisies made with premium tequilas, Las Olas & Aqua Pool bars are located in the main pool area

Cielo Rooftop Bar

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Gather around a firepit or pool to share a conversation while taking in breathtaking views of the Caribbean Sea and awe-inspiring sunsets.

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.7/5 203 reviews

TripAdvisor Rating 4.9/5 107 reviews

Stunning Resort, But Beware of Billing Issues

Potential C 1/28/2026 TripAdvisor review

I booked a 3-bedroom residence for 10 days at Fairmont Mayakoba Heritage Place in January 2026 for my family. The positives: The resort itself is absolutely beautiful. The grounds are immaculate, the greenery and beach are breathtaking, and the pools are superb. The butler service at Heritage Place was exceptional. Our butlers, Rodrigo and Fernando, were incredibly attentive, anticipating our needs and ensuring our comfort throughout our stay. The issues: My main concerns are with the administration and billing practices. I booked this stay through Chase Travel using points (the property was featured on Chase’s “The Edit”). The cash equivalent for our stay was $34,000 USD, which was advertised to include the room, resort fees, taxes, and breakfast. Upon check-in, the front desk either seemed unaware or unhelpful regarding my pre-paid reservation and placed a $40,000 USD hold on my credit card, effectively limiting its use for a prolonged period. At checkout, I was charged over $3,000 USD for resort fees and an “eco tax,” which I were advertised as included in the Chase booking. My concerns were dismissed, and I ultimately had to escalate the matter to Chase, who reimbursed me for the incorrect charges. Additionally, there were multiple other billing errors totaling over $400 USD. These were acknowledged, and I was told I would be refunded. My advice: review your bill carefully before leaving. Overall, the property and service are outstanding, but the repeated billing issues were frustrating and felt too systematic to be mere mistakes. I strongly urge management to review these procedures to ensure future guests are not similarly affected. This resort deserves to shine without such complications.

Phenomenal Experience

Ravi M 12/27/2025 TripAdvisor review

Our stay was absolutely exceptional! We stayed at the Heritage Place part of the hotel and particularly liked Angel and Brissey at the club bar there. They were attentive, accommodating, and so kind. Highly recommend! We will definitely be coming back again!

Dear 230ravinm, Thank you very much for your kind words and for sharing your experience. We are delighted to know that your stay at Fairmont Heritage Place was exceptional and that you especially enjoyed the service at the Club Bar. Angel and Brissey will be thrilled to receive your recognition—they truly embody the attentive and genuine hospitality we strive to offer. We sincerely appreciate your recommendation and look forward to welcoming you back again very soon. Warm regards,

Robert U. Families - 12/19/2025 Confirmed reviews ALL

This was our 3rd time we have stayed at the Fairmont Mayakoba but the 1st time staying at the Heritage Residences. We loved everything about our 3 bedroom penthouse villa, just like home feel.

Ann M. Families - 12/18/2025 Confirmed reviews ALL

We took a family vacation with our 2 daughters and their friends. Everyone had a great time.

Carlos L. Families - 12/18/2025 Confirmed reviews ALL

it has been always a magical experience

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