Fairmont Heritage Place Mayakoba

Fairmont Heritage Place Mayakoba

Customer review rating (ALL Rating) 4.6/5 103 reviews

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Hotel location

Fairmont Heritage Place Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen

GPS:20.687637, -87.027426

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Hotel services

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In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  103 reviews

TripAdvisor Rating  5.0/5  29 reviews

40th birthday beach celebration

TripAdvisor rating 5.0/5

gpaloma5 Families - TripAdvisor review

I wanted to celebrate my 40th birthday at the beach with my family and Fairmont did not disappoint. Fernanda made dinner reservations for us every night and we were always taken care of. The best for us was the time we spent at the beach, the service there is amazing, special shout-out to Hugo, Rafael, Jefferson and Alexander.

A beautiful resort with incredible service

TripAdvisor rating 5.0/5

efed33 Families - TripAdvisor review

We fell in love with Mayakoba during our first visit in August 2021. In June 2022 we decided to purchase a fractional ownership in Fairmont Heritage Place. Our first stay as owners was this past August and it was incredible. The service was above and beyond our expectations, particularly with daily house cleaning and making reservations around the resort for things like snorkeling or rides on the catamaran. I can't say enough how friendly the staff is. Everyone is happy to assist and to do it in a timely manner. We are excited to visit again and see the progress on the Fairmont renovations. The new beach club looks incredible! Restaurants are fantastic (shout out to Tauro!). My only complaint is the mosquitos, but that's what one should expect when staying in a natural habitat like Mayakoba. It is actually controlled pretty well, I observed staff fogging the property outside of our building daily to keep the flying critters manageable. It amazes me how much effort and care goes into making the property such an incredible place to vacation. I never thought I would look forward to visiting the same location multiple times a year but somehow I can't wait to get back to Mayakoba.

Fantastic stay in Mayakoba!

TripAdvisor rating 5.0/5

U6938LIandrewr Families - TripAdvisor review

We had an absolutely fabulous time at the Fairmont heritage place. The staff went above and beyond to make our trip, which was for our anniversary and daughter’s birthday, extra special. Our Buttler, Miguel Cerro was fantastic, he organized all of our dinners, made sure we had everything we needed and even decorated our room for our daughters birthday including a cake! Thank you again, Miguel! The resort is absolutely beautiful. I would highly recommend the boat tour, our captain, Ulysses was really great. The villa was new, clean and the included pool made a perfect spot for our young kids to swim and lounge and relax. Would highly recommend the all inclusive option, the food was great even the room service. We can’t wait to return to Mayakoba!


Customer review rating 5.0/5

Eric Families - Confirmed reviews ALL

What an amazing place to spend a week and unwind, away from distractions and the fast pace of life. Time slows down while in Mayakoba and because it isn't crowded you actually feel like you have escaped to an unknown secret. We have been three times and have found the staff to be incredibly nice, no matter where we stayed (Fairmont or Fairmont Heritage Place). The staff is always attentive to our needs. They have helped with reservations, activities on/off property, items needed in our room, or just general information. Our family plans to return at least 1x per year and we will always stay at Fairmont.

Dear Mr. Fedoryshin, We very much appreciate your comments regarding your stay at the Fairmont Heritage Place Mayakoba. Your comments are a great recognition to our team who is the one that really made all this possible to our beloved owners. We appreciate if you can share your positive experience in TripAdvisor under Fairmont Heritage Place Mayakoba. The team is endeavor in an ambitious project this year to achieve Planet 21 certification for the property and remove single use of plastic in all the rooms. As you noticed, bathroom amenities are part of this project. We also improve the offering adding shower gel and body lotion as part of the Fairmont Brand Standard. Diamond upgrade benefits is applicable when visiting the hotels around the word. It does not apply when visiting residential properties because your stay is attached to an ownership of a unit. I recently talked to one of the owner that travel around the word for the first time and he was amazed of the value of the Diamond tier and got upgrade in every single property that he visited. Thank you again for sharing your experience. We look forward to welcome you in October. Sincerely, ERICK VIERA RESIDENCE DIRECTOR Fairmont Heritage Place Mayakoba, Riviera Maya

Amazing family getaway

TripAdvisor rating 5.0/5

Mackyenjai Families - TripAdvisor review

It was our 3rd visit to Fairmont Mayakoba. Since we were taking my in-law along, staying at Fairmont Heritage was a no brainer. Our stay was a home away from home. We enjoyed not only the amenities of home but also of a five star resort. We especially appreciated the private butler Miguel Cerro. He exceeded any and all of our needs while anticipating possible needs. This is the only way to vacation!

Thank you for sharing your experience in the property. We are happy to see how Miguel Cerro, your butler, made your stay memorable. We look forward to your fourth stay soon. You have to experience the new Beach Club Maykana, recently open. It is a most in the region. Thank you for your loyalty.

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Other web-users rate our hotel

  • 11 reviews 5.3/10 Location
  • 25 reviews 8.7/10 Room
  • 47 reviews 8.8/10 Service
  • 29 reviews 7.2/10 Amenities
  • 9 reviews 9.2/10 Pool
  • 5 reviews 10/10 Comfort
  • 5 reviews 2.2/10 Cleanliness

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