SLS Cancun 5 stars

TripAdvisor rating 4.3/5 299 reviews

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Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27, 77500 CANCUN, Mexico

Description

Our accommodation(s)

Hotel location

SLS Cancun

Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27
77500 CANCUN
Mexico

GPS:21.1668525, -86.8039974

Telephone
Fax +52 529986890757

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.3/5  299 reviews

A Wonderful Stay

TripAdvisor rating 5.0/5

133cathin TripAdvisor review

We stayed for 7 nights in a suite overlooking the ocean & pool. The included breakfast was phenomenal & the staff were attentive and thoughtful. They work very hard to ensure our stay was perfect. Angelo our room attendant & Israel one of the waiters all worked diligently. We enjoyed walking to the nearby mall for dinner most nights. All the restaurants are excellent. The hotel is mostly residential, only the first 4 floors are for quests. We enjoyed being away from the crowds & relaxing away from cold snowy CT.

Sketchy hotel

TripAdvisor rating 1.0/5

Violeta R TripAdvisor review

Unfortunately, our experience at SLS Cancun raised serious concerns about billing practices, internal controls, and fulfillment of promised benefits. Multiple reviews warned about sketchy charges and questionable currency conversions, and we experienced this firsthand. During our stay, the hotel attempted to charge us for a bottle of Patrón (360 pesos) that we did not consume. We do not drink alcohol at all. When we disputed the charge, the front desk, supervisor, and manager claimed they had photographic evidence showing the bottle missing from a room they repeatedly referred to as “Room 214.” This was especially concerning because we were actually staying in Room 204, and staff could not clearly or consistently explain the discrepancy or confirm which room the photos were taken from. Additionally, the photos they showed us were allegedly “before” images taken prior to our arrival. However, those same photos showed chips missing from the minibar that we had eaten that same day, which directly contradicts the claim that the image was taken before we checked in. When we pointed this out, staff were unable to provide a logical or consistent explanation. We were also given a complimentary bottle of champagne upon arrival, which we did not drink. We explicitly asked staff to physically check the bottle to confirm it was unopened as further evidence that we do not drink alcohol. Despite this, staff continued to argue the minibar charge rather than verify the facts. Tamara at the front desk was particularly argumentative and dismissive throughout this interaction, escalating the situation instead of helping resolve it. In addition, several Fine Hotels + Resorts (FHR) benefits promised through AmEx Concierge were delayed or not delivered as confirmed. Complimentary drinks arrived late, and privileges that were explicitly promised required repeated follow-ups, undermining the value of booking through a premium program. Based on the contradictory evidence presented and the inability of staff to accurately track rooms or minibar items, we were left deeply uncomfortable with the hotel’s billing controls. At a minimum, there appears to be a serious lack of oversight and verification. We ultimately ensured the incorrect charge was not applied, but the experience was stressful, time-consuming, and unacceptable for a property positioning itself as luxury. BEWARE: Carefully review your bill, document everything, and do not assume minibar charges or promised perks are being handled accurately.

Best housekeeping person ever

TripAdvisor rating 5.0/5

Kyra L TripAdvisor review

The housekeeping gentleman was incredible! He was kind, attentive, and made sure our room was perfect throughout our stay. His warm attitude and excellent service truly made a difference.His name is Angel. We appreciate him very much!

Trashy, deafening party music played at all hours of the day

TripAdvisor rating 1.0/5

Maxwell V TripAdvisor review

The music on the beach is so overwhelmingly loud that it drowns out all thought. It’s trashy party music from early morning until late at night. Everybody I’ve talked to hates it. Truly mind boggling decision by the hotel to play any music at all. We are in the process of changing hotels after five minutes on the beach, which would otherwise be beautiful and serene.

We are DEFINITELY coming back!

TripAdvisor rating 5.0/5

Robert H TripAdvisor review

Our first time at this resort, and it was a great choice! Great amenities, great food, and great staff. This will be our go-to resort when we come back next year!!

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Other web-users rate our hotel

  • 73 reviews 8/10 Location
  • 154 reviews 8.6/10 Room
  • 189 reviews 6.1/10 Service
  • 78 reviews 8.2/10 Vibe
  • 64 reviews 6.9/10 Comfort
  • 54 reviews 3.3/10 Value
  • 48 reviews 5.8/10 Cleanliness
  • 22 reviews 6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.