The hotel is beautiful, clean and very well staffed. It's away from the crazy of Cancun, but still nearby restaurants and shopping. It's got great pools and a pristine beachfront. The staff is professional and attentive. Highly recommend!

I loved everything about our stay except a major issue that we were not welcomed in the property. The first night itself we were asked to move rooms due to a plumbing issue, which we obliged. However we ended up wasting a day in the hotel by moving around and sorting things out with your front desk, and not getting the room we booked. Post that the front desk took a long time to honor the commitments and benefits that came with our package, and kept making us feel that we were wrong in requesting them. Even though we ended up getting the benefits originally offered, it left a bad experience. Two days out of four we were just sorting things out with your front desk - every request we made was first frowned upon, then discussed and finally worked out. Of all our travels before this experience was disappointing. We didn't even tip the staff this time because the whole experience wasn't nice. I wouldn't recommend friends or family to come here.

Every single thing was top notch. From the amazing staff, food, drinks, view, paddle boarding, infinity pools, beautiful room. We will absolutely be back!

The SLS property was a beautiful luxurious experience. The staff was very accommodating and professional and the grounds were beautiful. I wish that the pool stayed open later other than that absolutely no complaints and I will definitely be back!

Beautiful, new hotel and staff was very helpful and knowledgeable.

todo excelente

I was very impressed with the Feel/Vibe of the place. Great attention to details by the Designers. The staff was very well trained and Everyone was GREAT.

We stayed at the SLS Cancun for four nights to celebrate my wife’s birthday. It was a great overall experience and we will likely stay there again.

We had a wonderful trip. It was made fantastic by the amazing service from everyone in the hotel and in particular from Israel. Thank you SLS

Excellent service, staff and culinary offerings.

This was a group trip with friends and honestly can’t put into words how fabulous of a time we had! From booking our stay with Andrea who was so helpful and accommodating with all the curve balls Covid 19 threw at us. When we arrived the staff were extremely warm and welcoming and stayed that way always! They helped us book reservations at restaurants and assisted us in finding activities! Honestly can’t wait to revisit because we had a blast. Our suite was so lovely and had breathtaking ocean views! All in all a 5* experience!

From the moment I checked in, to the moment I left, my room smelled moldy or like mildew. After complaining several times, I was finally offered a free spa service. That was nice, but I was never offered a new room until my last night there. I didn't want to move at that point.