SLS Cancun

SLS Cancun

Customer review rating (ALL Rating) 4.6/5 178 reviews

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Hotel location

SLS Cancun

Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27
77500 CANCUN
Mexico

GPS:21.1668525, -86.8039974

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  178 reviews

Perfect location!

Customer review rating 4.5/5

T D. Couples - Confirmed reviews ALL

Amazing! Everybody was so sweet and kind! Super helpful. I was super drunk and fell in the hallway and security immediately came to my rescue and made sure I was okay. The food was amazing! A very relaxed environment for sure.

Dear Tamika D., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay, excellent service!

Customer review rating 5.0/5

Tim W. Couples - Confirmed reviews ALL

We loved being at SLS. The service was excellent, the food incredible, and the pool was fantastic...loved the experience overall!

Dear Mr. Timothy W., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. We certainly hope to have the opportunity of having you among our distinguished guests in the near future and provide you with the best of our service. Sincerely,

Great stay

Customer review rating 4.5/5

Ivan P. Solo - Confirmed reviews ALL

The hotel staff was super friendly and attentive.

Dear Mr. P., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

paradise

Customer review rating 4.5/5

Jg Families - Confirmed reviews ALL

SLS Cancun was fabulous. Booked a quick mother-daughter getaway and despite the weather we enjoyed ourselves. From check-in to check-out, the service was stellar. The restaurant was delicious for BLD, the pool was beautiful. We did explore the surrounding area, 13 minute walk to Marina Mall. Please note, as other have mentioned, this is not a party place. The atmosphere was chill and relaxing, we basically had the beach to ourselves. I will definitely book again for a solo retreat. One minor complaint, room didn't have full length mirror. Shout out to Daniel, David, Andy, Jaime, Rafael and Eduardo (?). I'll see you all soon. Cheers.

Dear Mrs. Janen G., Thank you for your nice comments about your stay at SLS CANCUN. We deeply appreciate your detailed review regarding our facility, service and our amazing staff. It was a pleasure for us to meet you, and to have a guest like you with us. We will share your kind comment with all the team, and we will let Daniel, David, Andy, Jaime, Rafael and Eduardo about your lovely comment. We certainly hope to have the opportunity of having you among our distinguished guests in the near future and provide you with the best of our service. Regards,

Wonderful Stay

Customer review rating 5.0/5

Riccardo M. Friends - Confirmed reviews ALL

Everything was very pleasant. Wish transportation communication was better during arrival but the manager took care of it for us. Also minor things like AC in the units and maybe having a mini fridge in the units in case people bring food/drinks back to units would be great. But overall really great stay and even better customer service!

Dear Mr. Riccardo M., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will verified with the company that offers the transportation service to have better communication. If you are able please assist us with your TripAdvisor comment: https://www.tripadvisor.com.mx/UserReviewEdit-g150807-d19…-SLS_Cancun_Hotel-Cancun_Yucatan_Peninsula.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 52 reviews 8.1/10 Location
  • 110 reviews 9.4/10 Room
  • 194 reviews 8.5/10 Service
  • 68 reviews 9.1/10 Vibe
  • 55 reviews 9.4/10 Amenities
  • 38 reviews 9/10 Comfort
  • 33 reviews 5.3/10 Value
  • 27 reviews 7.9/10 Breakfast

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