SLS Cancun 5 stars

Customer review rating (ALL Rating) 4.5/5 54 reviews

SLS Cancun
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+ 10 Services

Hotel location

SLS Cancun

Boulevard Kukulcan km 1
Zona Turistica Puerto Cancun
Lote 1 02 Uc 1 Mz 27
77500 cancun
mexico

Fax: (+52)998/8870922

Check-in from 15h00

Check out up to 11h00

  • By plane

    CANCUN INTL AIRPORT At 21km / 13 miles

GPS:21.1677286, -86.8054527

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 15 people

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Our guest reviews for
SLS Cancun

100% genuine reviews from our guests

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ALL Rating 4.5/5

54 reviews

subpar for the price of excellence

Customer review rating 2.0/5

Dave Couples - 02/11/2021 Confirmed reviews ALL

needs A LOT of work for what you charge

Amazing

Customer review rating 5.0/5

Alejandro Friends - 01/11/2021 Confirmed reviews ALL

Beautiful beach, food and amenities

Great security, taxi drivers needed assistance to locate.

Customer review rating 3.5/5

Shelia M. Friends - 22/10/2021 Confirmed reviews ALL

Drinks and restaurant menu was disappointing! First day was difficult to relax because of the noise of the construction of the proposed new beach bar. Too bad we did not postpone for one week our arrival. Additionally upon leaving we observed champagne being prepared for new arrivals but that did not occur for me upon my arrival. These items should not have happened and certainly hope that some address will be made so others will not be disappointed.

Exclusive and luxurios stay

Customer review rating 5.0/5

Monica L. Couples - 18/10/2021 Confirmed reviews ALL

It's a very private hotel, very exclusive. Service is one of a kind and location is awesome!!! I really enjoyed the design, food and drinks. Will definitely return.

Bad service

Customer review rating 2.0/5

K Couples - 08/10/2021 Confirmed reviews ALL

Service was average at best. We requested things that were never sent to the room. The restaurant service was awful. Staff was nice but seems they need a lot of training. Service was so slow all around.

Fantastic all around!

Customer review rating 5.0/5

Brittany Friends - 08/10/2021 Confirmed reviews ALL

The hotel is beautiful, clean and very well staffed. It's away from the crazy of Cancun, but still nearby restaurants and shopping. It's got great pools and a pristine beachfront. The staff is professional and attentive. Highly recommend!

Nice location. Friendly restaurant and service staff. Very luxurious property. Unwelcoming front desk.

Customer review rating 2.5/5

Saransh G. Couples - 02/10/2021 Confirmed reviews ALL

I loved everything about our stay except a major issue that we were not welcomed in the property. The first night itself we were asked to move rooms due to a plumbing issue, which we obliged. However we ended up wasting a day in the hotel by moving around and sorting things out with your front desk, and not getting the room we booked. Post that the front desk took a long time to honor the commitments and benefits that came with our package, and kept making us feel that we were wrong in requesting them. Even though we ended up getting the benefits originally offered, it left a bad experience. Two days out of four we were just sorting things out with your front desk - every request we made was first frowned upon, then discussed and finally worked out. Of all our travels before this experience was disappointing. We didn't even tip the staff this time because the whole experience wasn't nice. I wouldn't recommend friends or family to come here.

Amazzzzing place!

Customer review rating 5.0/5

Chayla Couples - 25/09/2021 Confirmed reviews ALL

Every single thing was top notch. From the amazing staff, food, drinks, view, paddle boarding, infinity pools, beautiful room. We will absolutely be back!

Loved it!

Customer review rating 4.5/5

Ayesha B. Friends - 14/09/2021 Confirmed reviews ALL

The SLS property was a beautiful luxurious experience. The staff was very accommodating and professional and the grounds were beautiful. I wish that the pool stayed open later other than that absolutely no complaints and I will definitely be back!

Great stay

Customer review rating 5.0/5

Rhonda A. Couples - 13/09/2021 Confirmed reviews ALL

Beautiful, new hotel and staff was very helpful and knowledgeable.

Estancia agradable

Customer review rating 5.0/5

Angel Couples - 10/09/2021 Confirmed reviews ALL

todo excelente

Above Expectations

Customer review rating 5.0/5

Anonymous Friends - 07/09/2021 Confirmed reviews ALL

I was very impressed with the Feel/Vibe of the place. Great attention to details by the Designers. The staff was very well trained and Everyone was GREAT.

Excellent location and the property was very clean.

Customer review rating 5.0/5

Michael Couples - 05/09/2021 Confirmed reviews ALL

We stayed at the SLS Cancun for four nights to celebrate my wife’s birthday. It was a great overall experience and we will likely stay there again.

Amazing service and beautifully decorated.

Customer review rating 5.0/5

Michele E. Couples - 04/09/2021 Confirmed reviews ALL

We had a wonderful trip. It was made fantastic by the amazing service from everyone in the hotel and in particular from Israel. Thank you SLS

Great stay

Customer review rating 5.0/5

Beverly A. R. Business - 30/08/2021 Confirmed reviews ALL

Excellent service, staff and culinary offerings.

Fabulous stay in an amazing hotel with great service and breathtaking ocean views!

Customer review rating 5.0/5

Lamide S. Friends - 29/08/2021 Confirmed reviews ALL

This was a group trip with friends and honestly can’t put into words how fabulous of a time we had! From booking our stay with Andrea who was so helpful and accommodating with all the curve balls Covid 19 threw at us. When we arrived the staff were extremely warm and welcoming and stayed that way always! They helped us book reservations at restaurants and assisted us in finding activities! Honestly can’t wait to revisit because we had a blast. Our suite was so lovely and had breathtaking ocean views! All in all a 5* experience!

My Room STANK

Customer review rating 3.0/5

Danielle Friends - 26/08/2021 Confirmed reviews ALL

From the moment I checked in, to the moment I left, my room smelled moldy or like mildew. After complaining several times, I was finally offered a free spa service. That was nice, but I was never offered a new room until my last night there. I didn't want to move at that point.

Our most recent 20 reviews

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