SLS Cancun

SLS Cancun

Customer review rating (ALL Rating) 4.5/5 117 reviews

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Description

Hotel location

SLS Cancun

Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27
77500 CANCUN
Mexico

  • By plane

    CANCUN INTL AIRPORT At 21km / 13 miles

GPS:21.1668525, -86.8039974

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
SLS Cancun

100% genuine reviews from our guests

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ALL Rating  4.5/5  117 reviews

Fantastic Service!

Customer review rating 4.5/5

Alexandria S. Couples - Confirmed reviews ALL

From the moment my partner and I arrived, we received five star treatment. The check-in process was seamless, and the margaritas were right on time! Roy was our concierge for the duration of our stay, and he attended to every need with diligence and efficiency. We enjoyed every minute of our stay and cannot wait to do it again!

Dear Alexandria S., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AWESOME HOTEL WITH THE BEST CONCIERGE STAFF IN THE BIZ

Customer review rating 5.0/5

Cesar M. Couples - Confirmed reviews ALL

I loved my stay at the SLS Cancun the staff is on point at all times the pool and other amenities are top level. The concierge staff is out of this world. They set up all my reservations and made sure all my needs where met. They went above and beyond their call of duty. I will deff come back to this magical place.

Dear Cesar M., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great service, great location, epic experience

Customer review rating 5.0/5

Ken S. Couples - Confirmed reviews ALL

From the moment we walked into the lobby until the early morning hours of us leaving for the airport, our experience at the Cancun SLS was incredible. The staff were proactive, service oriented and they made our stay very special. We had massages at the massage, those were amazing. Lovely area, walkable with plenty to see. Grab a few of the hotel bikes and explore the marina.

Dear Ken S., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice facilities, kind staff, poor dinner experience

Customer review rating 3.0/5

Peter Couples - Confirmed reviews ALL

While the hotel is beautiful and we’ll maintained we had a couple of issues with the restaurant not having items on it’s menu and construction equipment waking us up early mornings. The area is nice however clearly being developed over the next few years.

Dear Peter M., Thank you for taking the time to tell us about your experience at the SLS Cancun. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SLS, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Berenice Pineda

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We had a fantastic time at SLS. Everyone was very friendly & helpful

Dear Kiesha D., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Berenice Pineda

Heaven on Earth

Customer review rating 5.0/5

Colette D. Solo - Confirmed reviews ALL

I needed an impromptu getaway where I could feel taken care of and SLS Cancun surpassed any expectations I had. I was a solo traveler on a self care trip. I am already planning a return visit, this time with friends or maybe a lover. The environment suits all options!

Dear Colette D., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Berenice Pineda

Great staff, Rooms Nice and Really Clean

Customer review rating 5.0/5

Miguel Families - Confirmed reviews ALL

My experience was excellent. The staff always nice and helpful...

Estimado/a Miguel Rene G., Le agradecemos enormemente sus comentarios en relación a su estancia en SLS Cancun. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Berenice Pineda

.

Customer review rating 5.0/5

Dov Couples - Confirmed reviews ALL

Great room, modern and stylish. Hotel lobby is tastefully decorated. Restaurant and bar are facing the swimming pool and the beach. The swimming pool is superb and the beach is gorgeous. The staff is friendly , always available and efficient. They always played good music at the swimming pool and at the beach. This is one of the best hotels I’ve experienced .

Dear Dov C., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Berenice Pineda

Excellent Stay

Customer review rating 5.0/5

Manuel H. Couples - Confirmed reviews ALL

I’d like to say I thoroughly enjoyed melt stay at the SLS it was a home away from home feeling. Cozy, modern, and sleek. I’d definitely would recommend this experience to anyone. I’ll most certainly be back. The staff was excellent and extremely friendly. Thank you for all you do! I booked my experience through American Express Platinum which isn’t an option below.

Dear Manuel H., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Berenice Pineda

Excellent location near the airport and on the beach. Nice rooms and pool

Customer review rating 4.5/5

Whitney Friends - Confirmed reviews ALL

We stayed here with friends our last night in Mexico as it was close to the airport but still had a beach/pool/nice facilities. The rooms were quite nice, the drinks and food (we had a late lunch) were good as well.

Dear Whitney R., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Berenice Pineda

Fantastic Stay. Like an Oasis you don't want to leave.

Customer review rating 5.0/5

Camilla Solo - Confirmed reviews ALL

I had a fantastic experience with SLS Cancun. The place is beautiful to the details. The facilities are of highest standards, from the wellness centre, spa, common pool to the super trendy bohemian style beach Club. The rooms are fresh and comfortable and the staff were super friendly and helpful! Wonderful stay

Dear Camilla A., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Berenice Pineda

Excellent Service and Great Boutique Hotel

Customer review rating 5.0/5

Excellent S. A. S. C. Friends - Confirmed reviews ALL

This was my second stay. I came back to celebrate my Birthday. Andy in concierge made the stay extra special. I enjoyed the pool, beach and restaurant. This visit I enjoyed the recommendations of restaurants and boat excursion. This hotel is quite, clean and has wonderful staff. I love to ride the bikes in the morning. The gym is great. The green space on level two is wonderful for yoga. I prefer a room with a soaking tub. If you want a tub be sure to confirm at booking.

Dear Stacy A., We very much appreciate your comments regarding your stay at the SLS C.. It is always a pleasure to receive positive feedback. I will share your comments with our team, special thanks to Andy. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Berenice Pineda

Super stay!

Customer review rating 5.0/5

Harald M. Couples - Confirmed reviews ALL

Perfect! Super service, rooms, food and drinks!

Dear Harald M., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Berenice Pineda

Best hotel I ever stayed at!

Customer review rating 5.0/5

Enmanuel L. Solo - Confirmed reviews ALL

I love SLS I’ve stayed in both Miami locations before. This Cancun location was a first time experience. I love the service and the beautiful pool and relaxing vibes in the hotel. Superb staff with great customer service! Plus they got hookah

Dear Emmanuel L., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Berenice Pineda

Amazing Staff

Customer review rating 5.0/5

N. Friends - Confirmed reviews ALL

Had an amazing time at the SLS Cancun. Never left the property. Every staff member that I encountered was professional and friendly. Food was great. Room was beautiful and clean

Dear Charles N., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Berenice Pineda

Great Location.

Customer review rating 5.0/5

Shrihari S. Families - Confirmed reviews ALL

We had a very relaxing stay at SLS Cancun. The pool was toddler friendly and the private beach was not crowded. The staff was very accommodating and warm.

Dear Shrihari S., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Berenice Pineda

Outstanding

Customer review rating 5.0/5

Rubens R. B. Families - Confirmed reviews ALL

Superb

Dear Rubens Ribeiro De b. Fo, Thank you for taking the time to share your opinion about your recent stay at SLS Cancun. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Berenice Pineda

Disaster

Customer review rating 2.0/5

Chelsea Friends - Confirmed reviews ALL

I enjoyed the amenities and private beach. The staff was nice and helpful only when they wanted to be. From the first night my shower flooded our bathroom. The maintenance and other staff assured it would be fixed the next day. Until then we were given access to the room next door to shower only. next day Maintanance forgot to fix the shower and the staff refused to give us access again to the other room. They insisted that they come fix our bathroom right then as I was unclothed. This was absolutely unacceptable! They remained in my room for hours over two days. The shower continued to flood my entire trip. On my last day they finally offered to move me but by this time it had ruined my day trip trip to Tulum. I requested each day to speak with management and never head from Veronika. This was absolutely unacceptable service from such a prestigious hotel group. Multiple staff members laughed and refused to take my concerns seriously. I do still have proof of the faulty room I was given and will be escalating this.

Dear Chelsea B., Thank you for taking the time to share your opinion about your recent stay at SLS Cancún Hotel & Residences. I am deeply sorry to read your message. I certainly hope to have the opportunity of having you among our distinguished guests in the near future. And I will be more that glad to take care of you in your next stay. Kind Regards, Sincerely, Berenice Pineda

Outstanding service

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The management was unbelievable. The room, amenities and the hotel itself are one of a kind. Incredible location. It makes you feel like I’m paradise.

Dear Alejandro A., We very much appreciate your comments regarding your stay at the SLS Cancun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Berenice Pineda

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