SLS Cancun

TripAdvisor rating 4.5/5 261 reviews

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Description

Our accommodation(s)

Hotel location

SLS Cancun

Boulevard Kukulcan km 1, Zona Turistica Puerto Cancun, Lote 1 02 Uc 1 Mz 27
77500 CANCUN
Mexico

GPS:21.1668525, -86.8039974

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  261 reviews

Certificate of excellence 2023

Very happy!

TripAdvisor rating 5.0/5

Abraham F TripAdvisor review

Luxury hotel! Upscale amenities! Really well taken care of! Friendly staff! I especially enjoyed the service of Erik, when he helped me arrange a surprise birthday decoration in my room for my husband! He took care of everything, provided me with his private number. I recommend this place if you're looking for customer service! Beautiful pool, and spa amenities!

Dear Abraham, Thank you! It was an honor to help celebrate your husband's birthday with you, and we are thrilled Erik was able to help you with all of your needs. He's a valued member of our team and will be delighted to read your kind words. We look forward to welcoming you back for many more memorable visits.

Beautiful Resort

TripAdvisor rating 4.0/5

Tracey F Friends getaway - TripAdvisor review

Beautiful Property. Very nice, spacious & modern rooms. Staff very friendly and accommodating. Food and drink good but pricey, think Vegas prices. Half the building is residences so only a small portion of the building is a hotel. Because of this it seemed the clientele is more local to Mexico. Keep in mind the private beach area is not on the gulf side but on the bay side and not great water to swim in,as there is a lot of seaweed and algae. I give 4 stars because of the beach and food/drink prices.

Thank you for choosing to stay with us at SLS Cancun. Our goal is to provide every guest with exceptional service and pristine accommodations, so we're thrilled our commitment to both shone through during your visit. However, we offer our sincere apologies for any inconvenience you experienced while you were here. Your comments have been duly noted and will be discussed with our team. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose us again in the future.

Unbelievable hotel with unmatched service

TripAdvisor rating 5.0/5

Shannon T TripAdvisor review

The hotel was beautiful and the staff went above and beyond to make our stay amazing. We loved everything we ate and drank - restaurants were amazing. We spent a wonderful afternoon at the spa, which was beautiful, and made use of the nice gym. Can’t say enough good things about the SLS! Expect music to play throughout the day and it may not be ideal for families. Perfect for us and exactly what we wanted. The only downside was that we took an excursion recommended by the concierge and, while we still had fun overall, it was not at all what we were hoping for and the fun felt in spite of the excursion not because of the excursion. That said, it could’ve been miscommunication and the concierge was very helpful setting it up along with transportation and was communicative.

Dear Shannon, Thank you for choosing SLS Cancun and for taking the time to share your lovely review. While we apologize that the excursion didn't quite meet your expectations, we are thrilled you had such a wonderful stay otherwise. Your kind comments about our amazing staff, beautiful hotel, and wonderful restaurants are appreciated and will be shared with the team. We look forward to welcoming you back for another escape to our little slice of paradise.

Good service

TripAdvisor rating 5.0/5

estuyayat Friends getaway - TripAdvisor review

Great service and the pool is chill to just hangout with friends. Rafa our waiter had a top notch service. Love the vibe here and the pool has amazing views. Drinks are great they have a great taste. Food was ok but not bad. The pizza is quite good though definitely try that.

We are delighted to hear about your experience. Thanks for your kind words regarding our relaxing pool, excellent service, and delicious food. It was nice to have you visit us at SLS Cancun, and we want to welcome you back again anytime!

Relaxing

TripAdvisor rating 5.0/5

Explore59969971184 TripAdvisor review

The room was spacious, clean & comfortable. The shower itself was wonderful, with ample towels & floor mats. I would have liked to have had a towel rack closer to the shower. The robes were excellent. Complements to the chef. I had a late lunch at the indoor restaurant. Amazing prime fillet. Wonderful desert.

Thank you so much for choosing to stay with us at SLS Cancun. Our goal is to provide every guest with clean, comfortable accommodations, so we're thrilled that was the case for you. It's also great to read you were able to enjoy a delicious meal with us. We'll be sure to pass your compliments along to the Chef! It was a pleasure to host you, and we hope to welcome you back in the future.

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