SLS PLAYA MUJERES 5 stars

Customer review rating (ALL Rating) 4.3/5 1,918 reviews

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Description

Hotel extras

  • All-Inclusive World-Class Dining

  • Expansive Beachfront with Activities

  • Welcoming for Families of All Ages

  • Signature Suites and SLS Elite Amenities

Our accommodation(s)

Hotel location

SLS PLAYA MUJERES

Manzana 1 Supermanzana 3
77400 CANCUN
Mexico

GPS:21.236207, -86.802496

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,918 reviews

Customer review rating 1.0/5

Margie S. Friends - Confirmed reviews ALL

The hotel was beautiful - the rooms were great, the beach area was great, and the pool area was great. The breakfast buffet was surprising good with plenty of options, a short wait for a table and great food. The 2 restaurants we went to had decent food. The issue was the BLARING music. When we were at the restaurants, they blared their music, and the pool that was close by also blared their music. It was like being at 2 nightclubs at the same time. We wanted a quiet and relaxed dinner but instead it felt like we were at a rock concert. Even when we were in our room with the doors shuts we could hear (and feel) the music. In the morning, we enjoyed some quiet time by the pool until 10am when both the pool and the hotel lobby area BLASTED 2 different sets of club music.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 4.0/5

Arthur L. Families - Confirmed reviews ALL

Everything is good except the availability of booking the restaurant

Dear Arthur L., We very much appreciate your comments regarding your stay at the SLS PLAYA MUJERES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Milena D. Families - Confirmed reviews ALL

It was our first stay at SLS and we very much enjoyed it. The rooms are spacious, we had a marina view, it was pleasant, very relaxing. Staff is genially helpful, kind, and hard-working. Our big thanks to the Sports team: I attended many classes and these coaches do an amazing job. There is a great choice of classes to pick. The gym facilities are very convenient: not big, but all equipment one may need on vacation is there. We tried all restaurants and liked them all. Food is fresh, choices are plenty, waiters do their best to please. The market for breakfast was always busy, but this was the spring break. The choices are very good, the line to get omelettes is long and time-consuming.

Dear Milena D., We very much appreciate your comments regarding your stay at the SLS PLAYA MUJERES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Wagih M. Families - Confirmed reviews ALL

Every was good, but the pools water was cold and we good not swim as much. The restaurants need well in advance reservation. The breakfast buffe was good

Dear Wagih M., We very much appreciate your comments regarding your stay at the SLS PLAYA MUJERES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 0.5/5

Prakash G. Families - Confirmed reviews ALL

See above

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Other web-users rate our hotel

  • 699 reviews 7.6/10 Location
  • 1,223 reviews 7.5/10 Room
  • 2,928 reviews 7.8/10 Service
  • 41 reviews 1/10 WiFi
  • 1,017 reviews 8.1/10 Amenities
  • 879 reviews 8.8/10 Vibe
  • 522 reviews 7.6/10 Cleanliness
  • 397 reviews 8.1/10 Wellness Area

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