SLS PLAYA MUJERES 5 stars

Customer review rating (ALL Rating) 4.4/5 1,162 reviews

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Description

Hotel extras

  • All-Inclusive World-Class Dining

  • Expansive Beachfront with Activities

  • Welcoming for Families of All Ages

  • Signature Suites and SLS Elite Amenities

Our accommodation(s)

Hotel location

SLS PLAYA MUJERES

Manzana 1 Supermanzana 3
77400 CANCUN
Mexico

GPS:21.236207, -86.802496

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,162 reviews

Customer review rating 2.0/5

Petru R. Families - Confirmed reviews ALL

To much pushing with extra charges with everything

Dear Petru R., Thank you for taking the time to tell us about your experience at the SLS PLAYA MUJERES. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sls, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.0/5

Traneshea W. Families - Confirmed reviews ALL

My experience at the SLS Resort was mixed. For such a new resort, I expected much better entertainment options, but there wasn’t much happening during the day or at night, and most things closed surprisingly early. The number of open restaurants couldn’t accommodate everyone, which made dining difficult. The pool was also extremely cold—definitely not enjoyable, and I’m surprised a new resort didn’t invest in heated pools. The food wasn’t the best, but the drinks were amazing, definitely a 10/10. Overall, the resort has potential but needs major improvements.

Dear Traneshea W., Thank you for taking the time to share your thoughts regarding your recent stay at SLS Playa Mujeres. We genuinely value guest feedback, as it plays a crucial role in our ongoing efforts to enhance the guest experience. We understand your disappointment with the entertainment offerings and the dining options available during your visit. As a new resort, we are continually working to expand our entertainment schedule and dining facilities to better accommodate our guests. Your comments regarding the pool temperature are duly noted, and we appreciate your perspective on this matter. While our pools are designed to provide a refreshing experience, we understand that temperature preferences can vary significantly among guests. It is heartening to hear that you enjoyed our beverage selection, and we will strive to improve our food offerings in line with your feedback. We are committed to refining our services to ensure a more enjoyable experience for all our guests in the future. Thank you once again for your valuable insights, and we hope to welcome you back for a more satisfying stay. Best regards, SLS PLAYA MUJERES

Customer review rating 4.5/5

Woonhee S. Families - Confirmed reviews ALL

Love the hotel rooms and glass-bottled water.

Dear Woonhee S., We very much appreciate your comments regarding your stay at the SLS PLAYA MUJERES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Manmadha P. Families - Confirmed reviews ALL

Overall experience is good except for the dinner reservation. Great location, lots of activities both for kids and adults.

Dear Manmadha P., We very much appreciate your comments regarding your stay at the SLS PLAYA MUJERES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Sabrina K. Families - Confirmed reviews ALL

My daughter and I had a lovely stay in an SLS Elite room. We thoroughly enjoyed the butler Alexis, the good food at all the restaurants, and the private beach areas. The spa was also a great experience with its pools, sauna, steam room and amazing massage. It was a beautiful place to stay with good entertainment and food. We would love to come back.

Dear Sabrina K., We very much appreciate your comments regarding your stay at the SLS PLAYA MUJERES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 408 reviews 7.5/10 Location
  • 698 reviews 7.7/10 Room
  • 1,467 reviews 7.5/10 Service
  • 11 reviews 5.6/10 WiFi
  • 1,185 reviews 7.4/10 Food
  • 594 reviews 8.3/10 Amenities
  • 515 reviews 8.9/10 Vibe
  • 336 reviews 8.1/10 Cleanliness

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