SLS PLAYA MUJERES 5 stars

Customer review rating (ALL Rating) 4.4/5 1,238 reviews

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Manzana 1 Supermanzana 3, 77400 CANCUN, Mexico

Description

Hotel extras

  • All-Inclusive World-Class Dining

  • Expansive Beachfront with Activities

  • Welcoming for Families of All Ages

  • Signature Suites and SLS Elite Amenities

Our accommodation(s)

Hotel location

SLS PLAYA MUJERES

Manzana 1 Supermanzana 3
77400 CANCUN
Mexico

GPS:21.236207, -86.802496

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,238 reviews

Customer review rating 3.5/5

Vincent G. Families - Confirmed reviews ALL

It was a great property with a good staff but the property has some odd rules that does not allow families to dine together. There were a lot of no's given with no resolutions and some staff very rude. The Dr. onsite is also extremely overpriced.

Dear Mr. G., Thank you for sharing your feedback regarding your recent experience at SLS Playa Mujeres. We are pleased to hear that you enjoyed the property and appreciated our staff's efforts. However, we regret to learn about your concerns regarding family dining and the service you received. We continuously strive to create a welcoming environment and will take your comments into consideration as we evaluate our policies and staff training. Warm regards, SLS PLAYA MUJERES

Customer review rating 5.0/5

Oyindamola B. Solo - Confirmed reviews ALL

It was a beautiful experience. From the first welcome till I checked out. I had an absolute great time. The staff were kind, curteous and respectful. The ambience was neat. The food was the highlight for me and super grateful to the concierge team and the resort team for celebrating my birthday for me even though I arrived few days after my birthday. I enjoyed my stay all through.

Dear Oyindamola B., Thank you for your kind words and for sharing your experience at SLS Playa Mujeres. We are delighted to hear that your stay was a beautiful experience from the moment you arrived until your departure. It is gratifying to know that our staff provided you with courteous and respectful service, as we strive to create a warm and welcoming atmosphere for all our guests. We are especially pleased to hear that you enjoyed the food, as our culinary offerings are designed to enhance our guests' experiences. Furthermore, it is wonderful to know that our concierge and resort teams were able to make your birthday celebration special, even if it was a few days after the actual date. We believe in creating memorable moments for our guests, and we are thrilled that you felt celebrated during your stay. Thank you once again for your feedback. We hope to welcome you back for another beautiful experience in the future. Goodbye and best wishes, SLS PLAYA MUJERES

Customer review rating 4.5/5

Andrew F. Couples - Confirmed reviews ALL

We had a great time here. The resort is beautiful, and catered to both the adults and kids of all ages. Really great facilities, rooms are spacious and modern. Food is the best I've had at an all-inclusive. The resort isn't massive which I prefer, but you have to go up and down between the two main areas a lot and it is not the most wheelchair/stroller friendly.

Dear Andrew F., Thank you for taking the time to share your positive experience at SLS PLAYA MUJERES. We are delighted to hear that you and your family had a wonderful time and appreciated the beauty of our resort, as well as the modern and spacious accommodations we offer. It is gratifying to know that our culinary offerings exceeded your expectations, and that our facilities catered well to both adults and children. We appreciate your feedback regarding the accessibility of our resort. While we strive to create an environment that caters to the diverse needs of our guests, we understand that navigating between our two main areas can present challenges for those with strollers or wheelchair access. Your insights are valuable as they help us improve and enhance our guests’ experiences. Once again, thank you for your kind words. We look forward to welcoming you and your family back for another memorable stay in the future. Best regards, SLS PLAYA MUJERES

Customer review rating 2.5/5

Adam N. Friends - Confirmed reviews ALL

The property itself is absolutely beautiful—well maintained, great layout, and a truly relaxing atmosphere. Unfortunately, the food and drinks were a huge disappointment and didn’t come close to matching the quality of the resort or the price we paid. The food quality was honestly embarrassing. Most dishes lacked any real flavor, felt poorly prepared, and were far below what you’d expect from an all-inclusive at this price point. The only meal I had that I would call “delicious” was the kabob meal from Cleo. The drinks were just as bad. Overly sweet, clearly made with very cheap alcohol, and almost undrinkable. I actually stopped ordering mixed drinks halfway through our stay because I got tired of wasting time on drinks I couldn’t finish. For what this resort charges, the food and beverage experience should be a highlight—not a regret. It’s a shame, because with better food and drinks, this place could be incredible.

Dear Adam N., Thank you for taking the time to tell us about your experience at the SLS PLAYA MUJERES. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sls, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Lisa B. Families - Confirmed reviews ALL

I loved the aesthetics of this hotel, and while it is an all-inclusive, you almost forget it is one because of how it’s organized and the quality of food and beverage outlets. It’s much much more family friendly than I anticipated. My main complaint would be for there to be water more readily available as I felt bad asking pool servers for water all day.

Dear Lisa B., We very much appreciate your comments regarding your stay at the SLS PLAYA MUJERES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 456 reviews 7.5/10 Location
  • 769 reviews 7.7/10 Room
  • 1,613 reviews 7.5/10 Service
  • 12 reviews 5/10 WiFi
  • 1,293 reviews 7.3/10 Food
  • 658 reviews 8.2/10 Amenities
  • 552 reviews 9/10 Vibe
  • 362 reviews 8.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.