SLS PLAYA MUJERES 5 stars

Customer review rating (ALL Rating) 4.4/5 1,210 reviews

SLS PLAYA MUJERES - Image 1
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Manzana 1 Supermanzana 3, 77400 CANCUN, Mexico

Description

Hotel extras

  • All-Inclusive World-Class Dining

  • Expansive Beachfront with Activities

  • Welcoming for Families of All Ages

  • Signature Suites and SLS Elite Amenities

Our accommodation(s)

Hotel location

SLS PLAYA MUJERES

Manzana 1 Supermanzana 3
77400 CANCUN
Mexico

GPS:21.236207, -86.802496

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,210 reviews

Customer review rating 4.5/5

Evan P. Couples - Confirmed reviews ALL

We had a great three-day stay at SLS Playa Mujeres; the drinks were always top-notch and made with care, food was delicious and it was a very relaxing and easy to navigate resort.

Dear Evan P., We very much appreciate your comments regarding your stay at the SLS PLAYA MUJERES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Sylvia L. Families - Confirmed reviews ALL

Spent a week with son's family, unfortunately, we all caught the flu bug, therefore did not get to enjoy all the amenities of the resort. Overall, the stay is nice, resort facilities are very new, clean and all staff are very friendly and extremely helpful.

Dear Sylvia L., We very much appreciate your comments regarding your stay at the SLS PLAYA MUJERES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.0/5

Elizabeth W. Families - Confirmed reviews ALL

The hotel itself is beautifully designed and visually stunning, but nearly every service interaction was disappointing. My parents booked a swim-out room and were placed at the far end where most of the area was grass, and there were no steps to enter the pool. I had arranged through the brand ambassador, Laura, to have my brother’s room decorated for his birthday, but the request was never communicated. When I called the night before to confirm, the Concierge agent spent several minutes complaining that she “never got the message” instead of helping. The room was never decorated. Our dinner reservation at Cleo was at 7 PM, but we were not served until 10 PM. I had to leave early to put my daughter to bed, and while the server and manager brought my meal to the room, the order was still incorrect—even after going through it multiple times. At the steakhouse, staff repeatedly forgot my food allergy and brought dishes containing the allergen. Room service food was consistently cold. Housekeeping also stole my humidifier. We reported it to the front desk, and my husband confirmed the investigation was filed, but later interactions with Concierge were met with more frustration and complaints from staff about “communication issues.” Despite advertising itself as family-friendly, the hotel pushes “Patrón shots” constantly, and the kids’ club hours are extremely limited: only 10–11 AM and 4–6 PM. We also rented a cabana for $60 from an employee named Carlos. When we returned two days later to rent another and explained the previous price, the pool attendant insisted it wasn’t possible. We gave her Carlos’ name and told her it was already charged to our room, yet she made no effort to verify the information and simply waited for us to leave the kids’ pool area. The only staff members who truly stood out were Moses, the bartender, and Jonas at the Italian restaurant. Jonas’ service and ability to anticipate needs were exceptional. Overall, while the property is beautiful, the disorganization, poor communication, and lack of service make it a hotel I would not return to.

Dear Elizabeth W., Thank you for taking the time to tell us about your experience at the SLS PLAYA MUJERES. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sls, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Nasser A. F. Couples - Confirmed reviews ALL

We went for my 30th birthday and the experience were amazing. i booked the stay through AMEX and got the best treatment as Elite Club member. Definitely worth it.

Dear Nasser A. F., We very much appreciate your comments regarding your stay at the SLS PLAYA MUJERES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Derek C. Couples - Confirmed reviews ALL

Stayed at SLS Playa Mujures for just over a week in December - Fabulous beach front hotel resort with clean sandy beach and good facilities: Pools and Gym, and tasty themed restaurants: Mexican, Asian, Mediterranean and American. The staff are definitely the hotels best assets, the rooms were spacious, well equipped and kept spotlessly clean.

Dear Derek C., We very much appreciate your comments regarding your stay at the SLS PLAYA MUJERES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 450 reviews 7.5/10 Location
  • 750 reviews 7.7/10 Room
  • 1,578 reviews 7.6/10 Service
  • 12 reviews 5/10 WiFi
  • 1,268 reviews 7.3/10 Food
  • 638 reviews 8.3/10 Amenities
  • 540 reviews 8.9/10 Vibe
  • 355 reviews 8.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.