SLS PLAYA MUJERES 5 stars

Customer review rating (ALL Rating) 4.4/5 1,139 reviews

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Description

Hotel extras

  • All-Inclusive World-Class Dining

  • Expansive Beachfront with Activities

  • Welcoming for Families of All Ages

  • Signature Suites and SLS Elite Amenities

Our accommodation(s)

Hotel location

SLS PLAYA MUJERES

Manzana 1 Supermanzana 3
77400 CANCUN
Mexico

GPS:21.236207, -86.802496

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,139 reviews

Customer review rating 2.5/5

Denis S. Families - Confirmed reviews ALL

The hotel is ok but could be better for the price. First, we opt in for elite package and I have not noticed any difference besides butler option. Promised a lot but do not deliver. Secondly, service is slow no matter where you go, they move a little faster and provide better service only if servers know that you tip well. Next, food is mediocre not bad and not super good, it is ok. Drinks, couple good hard liquor choices but if you are wine drinker then you are out of luck. The wine that is served not drinkable and purchasing was not an option since $30 bottle of wine from Costco costs $500 in the hotel. In addition, we were missing couple of personal items by the end of the trip, so make sure everything is in the safe; however , we cannot say for sure at what point or how items went missing but they promised to investigate. On the good side, our butler was helpful and provided good service. Overall, for the price tag asked, I would look closer to some other options like Finest or Dreams

Dear Denis S., Thank you for taking the time to share your feedback regarding your recent stay at SLS Playa Mujeres. We value your insights as they help us to continually improve our services and offerings. I understand your concerns regarding the elite package and the perceived lack of additional benefits beyond the butler service. Our goal is to provide our guests with an elevated experience, and we regret if this was not fully realized during your visit. We continually assess our offerings to ensure they meet guest expectations. Regarding the service speed, we strive to maintain a consistent level of service throughout the hotel and appreciate your feedback on this matter. Our team is dedicated to providing high-quality service, and we will reflect on your comments to identify areas for improvement. I acknowledge your comments about the food and beverage options. We aim to offer a diverse culinary experience and will take your feedback into consideration as we review our menu selections. Your input regarding the wine choices and pricing is noted, and we will evaluate how we can enhance our beverage offerings to better suit our guests' preferences. I am sorry to hear about the missing personal items. While we encourage guests to utilize the in-room safes for valuable belongings, we take such reports seriously. Our team is committed to investigating this matter further. We appreciate your compliments regarding the service provided by your butler, and I will ensure that your kind words are passed on to them. Thank you once again for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future for a more satisfying experience. Best regards, SLS PLAYA MUJERES

Customer review rating 4.5/5

Kelly M. Families - Confirmed reviews ALL

We had a really great stay at our first time trying SLS. Service in all areas was exceptional, grounds and hotel were beautiful and well kept. I want to especially mention servers Rubelsi, Ever, and Elana from the family pool. We have been to several all inclusive resorts and the service these individuals provided was well beyond expectations. They should be recognized for their commitment to their profession. Matias was also kind and checked on us daily. I’d also like to mention our butler Luis Garcia who was happy to work with us and provide everything we requested.

Dear Kelly M., We very much appreciate your comments regarding your stay at the SLS PLAYA MUJERES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Mariah I. Families - Confirmed reviews ALL

The location was clean and had a wonderful variety of food, great activities for the children, mine are 7 & 9, great hospitality, and amenities! I will be back.

Dear Mariah I., We very much appreciate your comments regarding your stay at the SLS PLAYA MUJERES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Lynda P. Couples - Confirmed reviews ALL

Lovely hotel beautiful rooms fantastic adult pool would recommend another adult restaurant. Food is excellent and staff are very polite and helpfull. Beach is quite small but very clean loads of sunbed for everyone.

Dear Lynda P., We very much appreciate your comments regarding your stay at the SLS PLAYA MUJERES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Brittany T. Families - Confirmed reviews ALL

We had a wonderful time! I stayed for 4 nights with my 9 son year old son and both of us loved it. All the staff were friendly and helpful, our restaurant servers were excellent and we loved out food. My son adored the kids' clubs "teachers" and I could see how fun and interactive they were, and genuinely seemed to love the kids! We want to thank the kids' club staff (I hope I have their names right!) - Adry, Fany, Olga, Monse, Brenda and Naby (and probably others). They were seriously wonderful and my son kept asking to stay longer! Our rooms were lovely, we loved the kids' and family pools. We would definitely like to return!

Dear Brittany T., We very much appreciate your comments regarding your stay at the SLS PLAYA MUJERES. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 408 reviews 7.5/10 Location
  • 698 reviews 7.7/10 Room
  • 1,467 reviews 7.5/10 Service
  • 11 reviews 5.6/10 WiFi
  • 1,185 reviews 7.4/10 Food
  • 594 reviews 8.3/10 Amenities
  • 515 reviews 8.9/10 Vibe
  • 336 reviews 8.1/10 Cleanliness

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