It was a pleasant and relaxing experience

Since the moment we arrived the hotel, the service was great, every member of the team is willing to help you and make you comfortable. The room was great and the food very tasty.

I was pleased with the quality of the rooms and the food options available. The staff at each restaurant were incredible. Most of the meals we had were delicious. Overall my family was very happy with the level of service we received.

I really enjoyed my stay at SLS Playa Mujeres, and overall, we had a wonderful time. I would have appreciated more vegetarian food options, as the choices were somewhat limited. My wife also had a disappointing experience at the spa during her pedicure, as the expected leg massage was not provided even though the reception had confirmed it. What was more concerning was that the spa staff later told the manager that the massage had been done, which made us uncomfortable and disappointed with the experience. Apart from that, we had a great stay and enjoyed the resort, and I hope they can improve these areas for future guests.

We stayed here for our Wedding Anniversary from Sept 5-12 and it was one of the best vacations we have had. The hotel is beautiful and the service was impeccable. There was so seaweed at the beach, it was so pretty! We wanted to recognize a few of the few staff members that made our stay and experience extra special. Gerry from the market for breakfast. He was so kind and attentive. Gerry from Caracol absolutely spoiled us and helped us pick out the most tastiest dishes. Carlos from Union steakhouse who also was our server in Lotus for Hibachi. He was super amazing and knowledgeable. Candeiario from the pool bar. Wow, he made the best drinks and made sure we will well taken care of. We looked forward going to the adult pool because of him. Brayan and Victor from the adult pool bar were also amazing. Gilberto and Fernando from Twiggy were outstanding. Susi, Teresa, Luis and Alfrrdo from Hudson Tavern made our evenings so fun! Paulino and Hernando from the pool were super nice! Christian from Bungalow was exceptions. Roman was our butler when our main butler Victor was away. We didn’t feel right calling them our butlers so we called them our besties. Anytime we needed anything Roman was kind and helped us right away. We cannot express how much Victor really made our stay special. He made our reservations and assisted us with amending when needed. He messaged us throughout the day to make sure we were okay and if we required anything. Our room was always stocked with our preferred items. He always made sure we were aware of the daily activities. He assisted us with filling our jacuzzi so we could enjoy after dinners and arranged for rose petals for the extra romantic touch. He will be the main reason we come to visit. I highly recommend Roman and Victor if you do choose Elite. Such kind hearted and positive people. Their helpfulness and professionalism really made our stay enjoyable and fun. Thank you once again amazing SLS Playa Mujeres Team!

I don't typically stay in all inclusive properties, because the food and beverage offered is usually just ok. I was beyond surprised and pleased by high exceptionally good the food and beverage offerings are. In addition the property is well maintained, the setting is beautiful, and the entertainment was unexpected. I will definitely return. My only area of improvement is with the temperature of the adult pool, it would've been great if it was cooler. Emptying bags of ice in it from time to time could be a descent solution. Not ideal, but it's an option. The temperature of the pool still wouldn't stop me from making a return visit.

The property looked stunning, but was a chore to experience. The grounds were very hot with large open plazas with no shade and little seating outside of pool areas. Shaded seating was all reserved for Elite members. Where there were shaded areas, there was little seating and no fans or airflow, making it almost worse than being in the sun. We were hot and exhausted constantly with little relief from the adult pool, which had water that was also very warm. The map was hard to read as well. The food was delicious, but my sister got food poisoning after eating at the Greek style restaurant, but there was no invitation or compensation for her. Staff was very nice and professional. They were also very helpful and accommodating. Nothing bad to say about the workers or service. The first few days were nice, but by the end of the trip, I needed a vacation from my vacation.

First room given to us was not fresh. Had to change rooms.

My partner and I were there for a wedding. We had a beautiful experience. Our experience at the reception desk was great, the view you can see from the resort is amazing, the rooms are impeccable, and all of the restaurants were delicious. I only wish that late night room. Service had a different menu as those items weren’t that good. Pretty basic

Beautiful facility, excellent staff, food falls short of expectations for a luxury resort. Poor meat quality at Union Steak, Sushi was pre-made and hard at Lotus.

I feel the SLS over rated itself. there was nothing to do after dinner. the evening excitement was listening to the kids run up and down the hallways screaming . Then there was all way watching the pool area people chasing the adults with there kids out of the adult pool area. Or the light over the side of the bed was never fixed. The soap bottle in the shower with a bad pump was never replaced just moved to a difference bottle so that one wouldn't work. The service at breakfast started off good then by the end of our stay I had to get my own coffee. I don't get it. I think at the best from someone who worked at a five star hotel in Las Vegas, this hotel pushes it to be a 3,5 star hotel. the hallway make you feel like your in a hospital.

We had a great time at the SLS! The hotel was beautiful, the service was excellent, and the kosher food was plentiful and tasty. The only negative was the seaweed in the ocean and the beach.

Great stay! Nice rooms, good food, nice entertainment…service waiters a bit lazy sometimes…

I think this was one of the best vacation we had as a family. Felt like an adult-only resort but with families. Perfect for older families with older kids. The food was amazing. While all restaurants were great, we especially valued the Mexican and Asian restaurant. Special thanks to our waiter at the Lotus who was speaking perfect French with us.

Good kids pools ( the larger kid pool is too small for the number of occupants). Very nice adult pool, large and well designed. Spa price outrageously expensive. Double of normal USA costs and triple European costs. The restaurants were overall good with good service. The extra food charges, for example in the Union steakhouse for Wagyu meat, were obscenely expensive, the same for the wines ( example red wine that cost in a US liquor store $20 or $25 in your restaurants was $140.......we know prices!!! BIG RIPOFF!!) Another annoying situation was the fact that we could not go to dinner to the Mediterranean restaurant , across from the adult pool , because it was closed to accomodate a large amount of "{kosher only" diners). This was not nice and the management should come with some type of incentive for the clientele .

The Rooms and Facility is nice. The food choice is limited for Vegetarian and Vegan.

We had a wonderful stay at SLS Playa Mujeres. I have high standards for luxury resorts, and this property delivered particularly well on service, family friendliness, and a staff that consistently went out of its way to make our trip special. Don’t let all of the negative reviews deter you—our family had an excellent experience, enjoyed the food, and, importantly, no one got sick. A special thank-you to **Marcos** in room service in Tower 1. He got to know our children and their snack preferences and repeatedly made them feel so special. Those thoughtful personal touches made a real difference. Before we arrived, **Johanna**, our pre-arrival concierge, was fantastic. She helped us upgrade to Elite at a better price point and arranged for our family to use a cabana complimentary for a day. It was a terrific start to the trip. Our Elite concierge, **Fabiola**, was truly exceptional. She was dedicated to our family throughout the stay, always gracious, responsive, and willing to help with anything. One night she even drove to a pharmacy to pick up medicine for our daughter, and she helped my husband find someone to come to the hotel and repair his iPhone. Unfortunately, she had to leave her position just before the end of our stay for family reasons, but any resort would be fortunate to have her. Her level of service rivaled what we have experienced at Ritz-Carlton and St. Regis properties. At the family pool, **Ever, Leo, and Elena** were wonderful with both us and our kids. They kept the drinks coming without us having to search for someone, and Leo was especially fun, creating kid-friendly “shots” that our daughters loved. **Baruc**, the beach and pool supervisor, made our days effortless by reserving the specific Elite-section beach cabana we preferred, so we never had to participate in the early-morning towel game. For wine and dining, **Carlos**, the sommelier at Union, Fi’lia, Lotus, and Caracol, was a standout. He introduced us to unique Mexican wines and provided genuinely excellent restaurant service. Dinner in Union’s wine cellar was a particularly lovely experience and well worth arranging. My husband also became very fond of **Ciro**, the bartender at Twiggy Pool. Ciro knew our names and our favorite drinks almost immediately, often making them without us even asking. He is a true gentleman, and his entire team was excellent. ## Spa and Kids Club We rarely use hotel spas more than once, but the spa here was so good that we came back twice. **Elena and Levin** gave us two of the best massages we have ever had. The spa itself is beautiful, the hydrotherapy area was excellent, and **Rosie and Abraham** were sweet, thoughtful, and helpful in explaining how to use everything and bringing drinks. **Victor** also helped us find great massage offers and arranged a wonderful touch: brief massages at our Bali beds. One suggestion for the resort: offering short chair massages poolside could be a great addition. Our daughters adored the kids club and its team: **Wendy, Esfani, Adry, Karol, and Lily**. The activities were engaging, and the staff was warm and attentive. Our only disappointment was that there was no evening kids club; that would be particularly helpful for parents who want a dinner or evening break. ## Food and Entertainment The nightly entertainment was varied and enjoyable. We especially loved the swimming show and the steampunk fire show. For an all-inclusive, we thought the food was solid overall: - **Union:** Excellent steak. - **Caracol:** Great tacos. - **Lotus:** Fun and very good teppanyaki. - **Twiggy:** Probably the best lunch food on the property. - **Fi’lia and Cleo:** Fine, but not our favorites. We also enjoyed the complimentary tequila tasting. ## A Few Practical Tips This is decidedly more family-friendly than adult-oriented, which was ideal for us. The service was spectacular, especially once the staff got to know us, and the employees work incredibly hard. A few suggestions for future guests: - Ask about available Elite upgrades, cabanas, and spa pricing—there may be flexibility or promotions. - Get to know the staff early in your stay; the personal service becomes even better once they know your family. - Tip generously and early when you receive excellent service. The team hustles and clearly takes pride in going above and beyond. We would happily return.

Our stay was amazing the rooms were clean the amenities were up to date and a lot of fun!

Amazing overall experience! Can’t wait to come back!