Banyan Tree Mayakoba 5 stars

TripAdvisor rating 5.0/5 4,662 reviews

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Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,, 77710 Playa del Carmen, Mexico

Description

Hotel extras

  • All of our villas & suites have a private heated pool, two complimentary bicycles during stay

  • Award-winning Banyan Tree Spa with therapists from Thailand and Indonesia

  • Golf Course "El Camaleón"

  • Unique destination dining experiences and Mayakoba's Thai signature restaurant, Saffron

  • Located 40 min. from Cancun's International Airport and 10 min. from Playa del Carmen

Our accommodation(s)

Hotel location

Banyan Tree Mayakoba

Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 Playa del Carmen
Mexico

GPS:20.679979, -87.022125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  5.0/5  4,662 reviews

Certificate of excellence 2024

Perfect getaway

TripAdvisor rating 5.0/5

Hertz H Couples - TripAdvisor review

Beautiful grounds. Great views. Very attentive and friendly staff. Rooms done perfectly with wrap around pool. Had a great nature bike tour. Takes you around the property, which is huge, and you get to see some wonders of nature. Also take the eco boat tour.

Impeccable Service

TripAdvisor rating 5.0/5

Krystian E TripAdvisor review

I dont often write reviews but I had to stop by and leave a review for Banyan Tree Mayakoba. My husband and I had our mini honeymoon here and we were blown away. First, the property is just perfect. The villas and the grounds are pristine and it feels like you’re in paradise. There were perfect little touches like incense that was replenished in the room every day and thoughtful little gifts from housekeeping. The food at every restaurant was top notch. We even tried room service which was also amazing! Every meal was an experience. The server at La Copa even went above and beyond to find us a special drink that they didn’t serve at that restaurant. The staff was incredibly friendly and accommodating, and most of the time it seemed like they were reading our minds. I have worked in the top restaurants and hotels in the US for 18 years, and I have never experienced this level of service. I cannot recommend this resort enough. Every moment was a core memory. Thank you 🙏🏻

A perfect stay!

TripAdvisor rating 5.0/5

lizcH8714MK TripAdvisor review

Banyan Tree Mayakoba was fabulous in every way! The villa, the pool, the beach, the lagoon, the staff, the food….truly every aspect of our stay was magical. The attention to detail was remarkable across the board. We went to attend the wedding of a family friend and stayed on for several days of rest and relaxation. We had our own pool attached to our private villa and it was so wonderful it made it hard to want to do anything else. We enjoyed every restaurant on the property but our favorite would be Saffron for dinner. We had a fabulous evening cruise on the lagoon with wine and tapas that was magical. The daily breakfast buffet was delicious and the waitstaff was extremely friendly and eager to please. But literally every member of the staff was eager to please and genuinely kind and welcoming. We were lucky to be there during the celebration of the day of the dead and that made everything so incredibly festive! I truly cannot think of a single thing that was missing from our stay or that could be improved. Somehow the wonderful staff realized it was husband’s birthday and showered him with special treats the entire day. We cannot wait to go back to Banyan Tree Mayakoba!!

Good but not Great

TripAdvisor rating 3.0/5

HelloRoostar Families - TripAdvisor review

The Banyan Tree Hotel and Resort near Playa del Carmen is a five-star property located about 45 minutes from the main airport. Upon arrival, we were warmly welcomed and taken by boat across the scenic Mayakoba River to the check-in area. We were offered a room upgrade, which we appreciated. However, during our stay, we noticed several areas where maintenance and improvements were needed. For example, the light switches in the restroom didn’t function properly, and many of the outdoor light bulbs were out, including the LED lights above the bed. While I understand that proximity to the ocean can cause wear and tear due to saltwater exposure, I believe that management, especially the concierge team, should ensure that rooms are thoroughly inspected before guests are allowed in. On a positive note, the dining options were excellent, and there’s convenient access to nearby resorts with the option for room delivery (with a small fee). However, from a management perspective, I noticed a recurring issue with staff members frequently being on their phones. I recognize that this may be for communication purposes to keep staff informed of activities around the resort, but I would recommend a more discreet approach. For instance, hosts standing at the front of a restaurant should avoid being visibly on their phones, as it can come across as unprofessional, especially in a four- or five-star environment. A discussion between management and staff on maintaining a professional presence in front of guests would be beneficial. Lastly, when I shared my feedback regarding these areas for improvement, the management responded promptly with some thoughtful service recovery measures, which I appreciated.

60th Birthday celebration with family

TripAdvisor rating 5.0/5

Sabine P TripAdvisor review

We celebrated my 60th birthday here and I can’t wait to go back! The concierge made sure I got everything I wanted and the service , food, activities were amazing! This place is heaven , so beautiful and magical I would highly recommend it! We stayed in a beach villa where you have the beach and a pool and hot tub, couldn’t be better. It did rain a lot so we couldn’t experience it all but this gives us a reason to return Gracias 🇲🇽🙌

Dear W3572GSsabinep, Congratulations on your birthday!!!! Thank you for making us part of this very special celebration. Greetings and thank you for choosing our Sanctuary of the Senses for your recent stay at Banyan Tree Mayakoba to celebrate this special occasion. I would also like to take this opportunity to thank you for completing our satisfaction survey and posting your comments on Trip Advisor. We are dedicated and committed to ensuring that each of our valued guests is fully satisfied, going above and beyond all expectations. We look forward to welcome you soon in our Sanctuary for the Senses to pamper you! Kind regards, Abel Morales Executive Assistant Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.