Banyan Tree Mayakoba

It was my 4th stay at the Banyan Tree Mayakoba and once again, it was picture perfect. Expecting great, receiving extraordinary. My 10 nights stay at the Beachfront Lanai Pool Suite was fabulous. I love the quietness of the beautiful lanai, spending hours reading a book or relaxing in the pool facing the sea. Fantastic accommodation with a huge bedroom/living area, large bathroom with 2 sinks, separate shower and restroom, spectacular interior patio with an outdoor shower and jet tub. I have barely left the villa, except for meals and a few activities. This resort has a fantastic group of people working there. Once again, I missed the GM of the hotel, Mr. Juan Carlos Cardona, but he was in touch with me before, during and after my stay, making sure that my stay was as good as it gets. It was generous of him and very much appreciated. While away, the resort was run by Mr. Paul Sykes and what a fabulous job he did! He seemed to be everywhere, always smiling and cordial. Very quick witted, figuring out guests needs and expectations before they even know it. I observed it on multiple occasions and I was very impressive. The Banyan Tree hotels have excellent General Managers in their group and I see Paul as one of them in a very near future. He has all the skills and experience. I have no doubt that the positive influence and excellence of Mr. Cardona and Mr. Ingo Brieke, the current GM of the Banyan Tree Cabo Marques in Acapulco (whom Paul has succeeded) had a tremendous impact on Paul. Excellent team work! BTW, most of the guests I talked to had no idea that the Banyan Tree in Acapulco existed! Definitely needs to be advertised more in USA. Such a beautiful place as well. In general, most of the US guests have a little or no idea about the Banyan Tree hotels. The new: The Latin BBQ night on the beach. Great opportunity to meet other guests of the resort. Relaxed atmosphere, great drinks, a wide assortment of tasty meals. But again, the best part was the possibility of meeting other guests. It was fun. Breakfast is now also served at the Sands Beach Club so an easy task for anyone staying close to the beach. Just a short walk, however the buggies are available all the time to take one to the main restaurant. One can ride a bike as well. A very nice ride! The Lagoon and Sunset villas. Look fabulous, though as mentioned above, I am definitely in love with the Beachfront Lanai Pool Suites. The old, fantastic as always. The staff at the Oriente. Just superb. Genuinely friendly and cheerful. Just everyone, but I do have to mention Jazmin. Such a wonderful person. The burger at the Burger Shop. You must try it! Hugo, who runs this place will make you experience memorable. La Copa. I have not really tried it in the past, but it is a fantastic place to have some drinks, watch games and and enjoy the Mexican cuisine. The Saffron. The new Thai chef will prepare your meal the way you like it. He makes fabulous curries. A must! Many thanks to Andrea and Marcos, the villa hosts. You were wonderful! And to everyone at the Banyan Tree Mayakoba. Thank you for another fantastic experience. Once again, you made every effort to make sure that my stay is of the highest quality. You accomplished it effortlessly and extraordinarily. The Banyan Tree Mayakoba, it feels like home, you feel like home. Many thanks and hope to be back soon!

Loved every moment. It’s one of those vacations you don’t want to end so much that I checked to see if I could change our return flight. My husband and I spent one night at the Andaz and two nights at Banyan. While we liked the Andaz especially Casa Amate, we’ll only stay at the Banyan Tree going forward. The oceanfront Lanai room was luxurious with so many features including plunge pool, veranda, outdoor tub, outdoor shower and steam shower. One of my favorite amenities was the reserved beach chairs by our room with bar service. Thank you Gena and Yatzely for taking such good care of us throughout the trip. We’ll be back.

We have enjoyed three holidays at this exceptional hotel. Our most recent was the best yet. We stayed in the new suites located on the beachfront which are exceptional. Our stay was enhanced by excellent service levels provided by the beach front concierge team who were all extremely helpful however Andy stood out delivering, relaxed friendly and exceptional service. The spa, new suites, pool and facilities are all excellent. There are some good dining options within the hotel however it is useful to have access to the entire Mayakoba resort which gives you an excellent choice of dining options all of which can be reached in 10 to 15 minutes. We travel extensively and this hotel is a firm favourite.

Everything from start to finish is done perfectly. The service is A++ ask for Andy she’s amazing. But all of the staff are wonderful and accommodating! The place is squeaky clean and gorgeous. Everything is fresh healthy and done to perfection. The best experience by far.

This is simply an exceptional resort with spectacular facilities and genuinely gracious staff. If it wasn't for the service issues, it would be a five plus rating. When you arrive into the main facility, it is simply stunning with the architecture aand the beautiful courtyard lagoon. The rooms are spacious, impeccably clean and beautifully decorated. Housekeeping service was excellent and non intrusive. The grounds are sprawling but it doesn't seem like any of the villas are out of walking distance from the main facility. The beach, golf and other hotels are not walkable in my view but bikes are provided for each villa and golf cart transportation is never more than five or 10 minutes away, max. Gym is excellent and even has a decent set of free weights and a smith rack. Food and drink at the casual restaurants, Oriente, Copa and Sands, were excellent. The tequila tasting was a great experience and was one of the highlights of our stay. The main problem we encountered was service at the high end dinner restaurants. As others have said, they are incredibly expensive so this is just not acceptable. There were a number of issues which culminated in me talking to management and, to their credit, it improved significantly but what happened happened and it marred our experience. Just a note here- the prices here are no joke. It is Manhattan plus- 120 for a an a carte filet, 8x retail for the lower priced wines. The front desk was also a frustration. We had a couple of minor problems with our room so we spoke to someone in person after our breakfast. Late that day, when I called to check on status, they had no record of our request. It took me five days and multiple request to just get a copy of my folio. Five days after that to get answers on two questions I had. These issues were frustrating, especially for what we were paying. What drags the rating back up to a four is that the management team is responsive and takes every problem seriously, which meaningful to me.