Banyan Tree Mayakoba 5 stars

TripAdvisor rating 4.8/5 4,749 reviews

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Description

Hotel extras

  • All of our villas & suites have a private heated pool, two complimentary bicycles during stay

  • Award-winning Banyan Tree Spa with therapists from Thailand and Indonesia

  • Golf Course "El Camaleón"

  • Unique destination dining experiences and Mayakoba's Thai signature restaurant, Saffron

  • Located 40 min. from Cancun's International Airport and 10 min. from Playa del Carmen

Our accommodation(s)

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Room 1

Hotel location

Banyan Tree Mayakoba

Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 Playa del Carmen
Mexico

GPS:20.679979, -87.022125

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.8/5  4,749 reviews

Certificate of excellence 2025

A Magical and Pampered Escape at Banyan Tree

TripAdvisor rating 5.0/5

Liz G Couples - TripAdvisor review

Dear Liz G, Greetings from Banyan Tree Mayakoba! Thank you for choosing to host us on your most recent visit to Mexico and Riviera Maya. We appreciate your feedback that you shared. It has been an honor to welcome you and it is a pleasure to receive such a nice review highlighting our facilities and services. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Knowing that your stay has left you satisfied makes us feel very proud of our hotel and collaborators who make everything possible. We’re already looking forward to welcoming and If you would like any assistance with planning your visit, please don’t hesitate to reach out directly to me. Warm Regards, Afonso Cunha General Manager gm-mayakoba@banyantree.com

Fantastic holiday with truly Banyan Tree customer experience

TripAdvisor rating 5.0/5

GrazynaAnnaP Couples - TripAdvisor review

Dear GrazynaAnnaP, Greetings from Banyan Tree Mayakoba! Thank you for choosing to host us on your most recent visit to Mexico and Riviera Maya. We appreciate your feedback that you shared with Trip Advisor Community. It has been an honor to welcome you and it is a pleasure to receive such a nice review highlighting our facilities, services and, above all, the professionalism and friendliness of our staff. We go out of our way to make sure our guests are taken care of from the moment they arrive to the moment they leave and I am very proud of the great comments about the staff that you have pointed out. We would be delighted to welcome you back whenever the time feels right for you. If you have any questions or would like any assistance with planning your visit, please don’t hesitate to reach out directly to me. Warm Regards, Afonso Cunha General Manager gm-mayakoba@banyantree.com

Family trip

TripAdvisor rating 5.0/5

Frankies_human Families - TripAdvisor review

Dear kerriberri9130, Greetings from Banyan Tree Mayakoba! Thank you for choosing to host us on your most recent visit to Mexico and Riviera Maya. We appreciate your feedback that you shared. It has been an honor to welcome you and it is a pleasure to receive such a nice review highlighting our facilities, services and, above all, the professionalism and friendliness of our staff. We go out of our way to make sure our guests are taken care of from the moment they arrive to the moment they leave. We’re already looking forward to welcoming you all back home to Banyan Tree Mayakoba. If you would like any assistance with planning your visit, please don’t hesitate to reach out directly to me. Warm Regards, Afonso Cunha General Manager gm-mayakoba@banyantree.com

Luxuriously Janky

TripAdvisor rating 3.0/5

Rhadia H TripAdvisor review

Dear rhadiah2025, Thank you for sharing your feedback. I am truly sorry to hear about the challenges and inconveniences you faced during your stay. Your concerns have been shared with the relevant teams, and we are taking immediate steps to address them. Please know that we are committed to learning from your experience and implementing changes to prevent similar situations in the future. Thank you once again for bringing this to our attention, and I hope we can regain your trust in the future. Warm Regards, Afonso Cunha General Manager gm-mayakoba@banyantree.com

Excellent in absolutely every way

TripAdvisor rating 5.0/5

Malcolm R TripAdvisor review

Dear 508malcolmr, Greetings from Banyan Tree Mayakoba! Thank you for choosing us to host your most recent visit to Mexico and the Riviera Maya. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Knowing that your stay has left you satisfied makes us feel very proud of our hotel and collaborators who make everything possible. If you would like assistance in planning your next visit, please do not hesitate to contact me directly. Warm Regards, Afonso Cunha General Manager gm-mayakoba@banyantree.com

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