Banyan Tree Mayakoba 5 stars

TripAdvisor rating 4.8/5 4,834 reviews

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Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,, 77710 Playa del Carmen, Mexico

Description

Hotel extras

  • All of our villas & suites have a private heated pool, two complimentary bicycles during stay

  • Award-winning Banyan Tree Spa with therapists from Thailand and Indonesia

  • Golf Course "El Camaleón"

  • Unique destination dining experiences and Mayakoba's Thai signature restaurant, Saffron

  • Located 40 min. from Cancun's International Airport and 10 min. from Playa del Carmen

Our accommodation(s)

Hotel location

Banyan Tree Mayakoba

Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 Playa del Carmen
Mexico

GPS:20.679979, -87.022125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.8/5  4,834 reviews

Certificate of excellence 2025

Beach front paradise

TripAdvisor rating 5.0/5

ambert0416 TripAdvisor review

Best location, services and beachfront villa. Mayakoba is an amazing beautiful place to visit. We did not even have to leave the resort. We even visited the neighboring Fairmont resort many times for different food options, but prefer to stay at banyan tree resort due to its quieter setting and attentive services. We made all the concierge requests via what’s app, and our host Gaby is always attentive. On site dive center is also very helpful if you want to try scuba diving or snorkeling. Banyan tree SPA is also top notch, we had amazing message treatments there. We will definitely recommend this place to anyone who wants to visit Cancun area.

Dear ambert0416, Greetings from Banyan Tree Mayakoba! Thank you for choosing to host us on your most recent visit to Mexico and Riviera Maya. We appreciate your feedback that you shared with Trip Advisor Community. It has been an honor to welcome you and it is a pleasure to receive such a nice review highlighting our facilities, services and, above all, the professionalism and friendliness of our staff. We go out of our way to make sure our guests are taken care of from the moment they arrive to the moment they leave and I am very proud of the great comments about the valuable staff we are fortunate to retain. We would be delighted to welcome you back whenever the time feels right for you. If you have any questions or would like any assistance with planning your visit, please don’t hesitate to reach out directly to me. Warm Regards, Afonso Cunha General Manager gm-mayakoba@banyantree.com

Best couples trip

TripAdvisor rating 5.0/5

Paige B TripAdvisor review

Osielo at Sands was amazing! Entire trip absolutely great! Everyone so thoughtful and caring, they made our trip so special!

Dear paigebR6548DC, Greetings from Banyan Tree Mayakoba! Thank you for choosing to host us on your most recent visit to Mexico and Riviera Maya. We appreciate your feedback that you shared with Trip Advisor Community. It has been an honor to welcome you and it is a pleasure to receive such a nice review highlighting the professionalism of our staff. We go out of our way to make sure our guests are taken care of from the moment they arrive to the moment they leave. We would be delighted to welcome you back whenever the time feels right for you. If you have any questions or would like any assistance with planning your visit, please don’t hesitate to reach out directly to me. Warm Regards, Afonso Cunha General Manager gm-mayakoba@banyantree.com

Great spot for families

TripAdvisor rating 5.0/5

Jakob C TripAdvisor review

The service staff and concierge were excellent. We felt safe & well taken care of. The food was good. The beaches were maintained several times a day with excellent care. The pools were never dirty. They did a great job, keeping everything from wildlife to sand out of the pools. The biking paths around the resorts were great as well.

Dear Silverspoonjake, It was an honor to host you and it is a pleasure to receive such a nice review highlighting our facilities, services and, above all, the professionalism and friendliness of our staff. We do our best to ensure that our guests are taken care of from the moment they arrive to the moment they check out and I am very proud of the great feedback about the staff that you pointed out It is always a great motivation for the team when they are recognized by guests and it gives them a sense of pride that they have provided the service that is expected. We look forward to welcome you soon in our Sanctuary for the Senses! Kind regards, Afonso Cunha General Manager

Special .

TripAdvisor rating 5.0/5

Jessica W TripAdvisor review

Just returned from a week at Banyan. Our experience host Angel Escamilla was absolutely amazing. This was my 6th trip to Banyan. Angel was the best host I’ve ever had. We loved Juan at the Sands bar too. And Safron, the signature Thai restaurant is delicious.

Dear 942JessicaW, Greetings from Banyan Tree Mayakoba! Thank you for choosing to host us on your most recent visit to Mexico and Riviera Maya. We appreciate your feedback that you shared with Trip Advisor Community. It has been an honor to welcome you and it is a pleasure to receive such a nice review highlighting the professionalism and friendliness of our staff. We go out of our way to make sure our guests are taken care of from the moment they arrive to the moment they leave. We would be delighted to welcome you back whenever the time feels right for you. If you have any questions or would like any assistance with planning your visit, please don’t hesitate to reach out directly to me. Warm Regards, Afonso Cunha General Manager gm-mayakoba@banyantree.com

The best family friendly resort

TripAdvisor rating 5.0/5

860elenan TripAdvisor review

Our stay at Banyan Tree Mayakoba was absolutely amazing from start to finish. The level of service here is truly on another level — warm, thoughtful, and never forced. René, especially, deserves a special mention. He didn’t just help with organizing a birthday surprise for my husband — he checked on us throughout our stay, anticipated what we needed before we even asked, and genuinely made our trip feel effortless. His attention to detail and kindness stood out far beyond typical resort service. The resort itself is beautiful, spacious, and incredibly peaceful. Our villa was spotless, airy, and exactly the kind of private, relaxing space you hope for. The private pool was a dream, and the entire atmosphere across the resort is calm and luxurious. One of the things I appreciated the most is how family-friendly Banyan Tree is. Despite being a luxury property, it’s genuinely welcoming to kids. There are tons of activities, the kids club is excellent, and we also hired babysitters through the resort — they were amazing and made our kids feel comfortable right away. It made it possible for us to enjoy a few quiet moments while knowing our kids were in great hands. You can also easily move between the Banyan Tree and the other properties in Mayakoba, which is super convenient — quick shuttles, bikes, and golf carts make it seamless. And the direct access to the beach is a huge plus; it’s clean, calm, and never feels crowded. Overall, you can truly relax here — whether you’re on the beach, biking through the property, enjoying time as a family, or having a quiet meal in your villa. We’ve stayed at many resorts, but this one genuinely stands out for its service, kid-friendliness, and overall attention to detail. Highly recommend if you’re looking for a peaceful, luxurious, and family-friendly escape.

Dear 860elenan, Greetings from Banyan Tree Mayakoba! Thank you for choosing to host us on your most recent visit to Mexico and Riviera Maya. We appreciate your feedback that you shared with Trip Advisor Community. It has been an honor to welcome you and it is a pleasure to receive such a nice review highlighting our facilities, services and, above all, the professionalism and friendliness of our staff. We go out of our way to make sure our guests are taken care of from the moment they arrive to the moment they leave and I am very proud of the great comments about the valuable staff we are fortunate to retain. We would be delighted to welcome you back whenever the time feels right for you. If you have any questions or would like any assistance with planning your visit, please don’t hesitate to reach out directly to me. Warm Regards, Afonso Cunha General Manager gm-mayakoba@banyantree.com

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.