Banyan Tree Mayakoba 5 stars

TripAdvisor rating 4.8/5 4,857 reviews

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Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,, 77710 Playa del Carmen, Mexico

Description

Hotel extras

  • All of our villas & suites have a private heated pool, two complimentary bicycles during stay

  • Award-winning Banyan Tree Spa with therapists from Thailand and Indonesia

  • Golf Course "El Camaleón"

  • Unique destination dining experiences and Mayakoba's Thai signature restaurant, Saffron

  • Located 40 min. from Cancun's International Airport and 10 min. from Playa del Carmen

Our accommodation(s)

Hotel location

Banyan Tree Mayakoba

Carretera Federal, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 Playa del Carmen
Mexico

GPS:20.679979, -87.022125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.8/5  4,857 reviews

Certificate of excellence 2025

A Hidden Paradise – We didn’t want to leave!

TripAdvisor rating 5.0/5

Gabriel_Lopez_TA TripAdvisor review

My wife and I recently stayed at Banyan Tree Mayakoba for our first-ever trip to the Riviera Maya, and it was absolutely breathtaking. We chose this hotel because of the beautiful photos on their website, but seeing it in person was a whole different level—it truly is a hidden paradise (and very well-hidden, which adds to the exclusivity!). The villas offer incredible privacy and are equipped with everything you could possibly need. Honestly, since it was our first time in the area, we made the mistake of booking too many off-site activities. We ended up regretting it because the resort itself is so stunning that you don't feel the need to step foot outside the property. They have it all: a pristine beach, amazing pools, top-tier bars, and world-class restaurants. We loved having our own bicycles to explore the lush grounds and the golf course. It’s the perfect place to disconnect from the world and just enjoy the tranquility. We are already planning our return, but next time with one goal in mind: staying a full week inside the resort without leaving for a single second. If you are looking for a place to truly unwind, this is it. Five stars all the way!

The staff are the best part

TripAdvisor rating 5.0/5

James M TripAdvisor review

The architecture is magnificent. The food is wonderful. But the best part of staying at any Banyan Tree property is the staff. That is particularly true of Mayakoba. Long after the credit card bill is paid, these are the people I'll remember: Jazmin at the concierge desk, Gregorio at Saffron, Ana at the lobby bar, and Ignacio and his boat tour. It's amazing how many friends you can make in three days. Thank you all for being so good at what you do.

Dear jamesmF9066QF, Greetings from Banyan Tree Mayakoba! Thank you for choosing to stay with us during your recent visit to Mexico and the Riviera Maya. We sincerely appreciate you taking the time to share your wonderful 5-star review with the TripAdvisor community. It has been an honor to welcome you, and we are truly delighted to read your kind comments highlighting our facilities, services, and, most importantly, the professionalism and genuine hospitality of our team. We take great pride in ensuring that our guests feel cared for from the moment they arrive until their departure, and your recognition of our staff is especially meaningful to us. We would be delighted to welcome you back whenever the time feels right and look forward to the opportunity of creating another memorable experience for you at Banyan Tree Mayakoba. Warm regards, Afonso Cunha General Manager gm-mayakoba@banyantree.com

beauty. tranquility & wonder food

TripAdvisor rating 5.0/5

Cruiser639183 TripAdvisor review

Banyan is always wonderful & the rooms are the best around and the location is stunning. the staff is very knowledgeable and likes to share their vast knowledge about the food and beverage at the resort. Osiel was a great help in making our stay more enjoyable & recommending the best food experiences at at the resort. a must visit

Dear Cruiser639183, Greetings from Banyan Tree Mayakoba! Thank you for choosing to stay with us during your recent visit to Mexico and the Riviera Maya, and for taking the time to share your experience with the TripAdvisor community. It was truly an honor to welcome you, and we are delighted to receive such a wonderful review highlighting our villas, facilities, services, and—most importantly—the professionalism and warmth of our team. Our associates take great pride in delivering genuine hospitality, and your kind recognition is deeply appreciated. We are committed to ensuring our guests feel cared for from the moment they arrive until their departure, and knowing that this was reflected in your experience means a great deal to us. We sincerely hope to have the pleasure of welcoming you back to Banyan Tree Mayakoba in the near future. Warm regards, Afonso Cunha General Manager

The best for peaceful solitude

TripAdvisor rating 5.0/5

Peter S TripAdvisor review

We have come back to Banyan Tree Mayakoba three times; and look forward to returning again. This is the best resort on the Mayan Riviera if you're looking for privacy and quiet solitude. The villa pools are the largest private pools in the area. You can actually swim laps in them. In your fully private villa garden, no one overlooks you, and you are surrounded by green jungle, birds and animals. Bicycles are available for independent travel around the resort and across the 620 acres of Mayakoba. There is no annoying music or forced joviality with other guests. The sold-out property felt empty. The service is top notch and discrete. Mayakoba is an escape from overbuilt resorts. It's a place to escape programming, deadlines and structure. The restaurants are all delicious and have outdoor seating along the lagoons. You can take your bicycle, a boat or a shuttle to the other Mayakoba hotel restaurants, or just sit quietly in place and enjoy your good fortune. No request feels unreasonable.

Dear V5360VGpeters, Thank you for choosing Banyan Tree Mayakoba as your holiday destination. We truly appreciate your decision to stay with us in the heart of the Mayan Riviera. We understand that there is a wide variety of accommodation options in the area, which makes it a privilege to have been your choice. Thank you as well for taking the time to share your experience with the TripAdvisor community. At Banyan Tree Mayakoba, we are fully committed to delivering exceptional service and ensuring that each of our valued guests enjoys a memorable stay that exceeds expectations. Should you require any assistance in planning a future visit, please do not hesitate to contact me directly. It would be our pleasure to welcome you back. Warm regards, Afonso Cunha General Manager gm-mayakoba@banyantree.com

Amazing vacation for two😊

TripAdvisor rating 5.0/5

Niko M Friends getaway - TripAdvisor review

Banyan Tree was amazing. The staff were all incredibly helpful, especially our concierge Sonia. The villa was clean and spacious and the golf carts and bikes made it so easy to get around. The food was delicious (though pricey). La Copa was definitely the best bang for your buck and was obviously delicious as it is Mexican cuisine. We recommend the water scooters and italian cooking class!!

Dear Niko M, Thank you for choosing Banyan Tree Mayakoba as your holiday destination! I would like to thank you for having chosen to come and stay at our resort in the Mayan Riviera. We are aware of the vast array of options for accommodation in the area so we feel privileged to have been chosen by you, and thank you for taking the time to share with the Trip Advisor Community. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Looking forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Afonso Cunha General Manager

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