Banyan Tree Mayakoba

TripAdvisor rating 5.0/5 4,577 reviews

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Description

Hotel extras

  • All of our villas & suites have a private heated pool, two complimentary bicycles during stay

  • Award-winning Banyan Tree Spa with therapists from Thailand and Indonesia

  • Golf Course "El Camaleón" , host of the PGA tournament

  • Unique destination dining experiences and Mayakoba's Thai signature restaurant, Saffron

  • Located 40 min. from Cancun's International Airport and 10 min. from Playa del Carmen

Our accommodation(s)

Hotel location

Banyan Tree Mayakoba

Ctra Federal Chetumal Pto Juárez, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 Playa del Carmen
Mexico

GPS:20.679979, -87.022125

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  5.0/5  4,577 reviews

Certificate of excellence 2024

Wonderful stay

TripAdvisor rating 5.0/5

klU2393GE Couples - TripAdvisor review

We have been taken very good care when we get off the uber. Ivan escorted us to the dock area for a ride to lobby at beach side. Paola and Emmanuel provided all of assistance we need during stay and departure. Everything here is just perfect and seamless. This is a perfect place for Honeymoon. Wonderful breakfast with sea breeze. Resort has managed the beach side and pool very well. We did not leave the beach side at all during our stay. Would definitely consider going back for our next trip to Quintana Roo.

Dear kIU2393GE, It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. We look forward to welcome you once again and give us a chance to pamper you and your lovely family in our Sanctuary for the Senses! Kind Regards, Juan Carlos Cardona General Manager

Incredible, friendly service and it’s in the details

TripAdvisor rating 5.0/5

807deborahb Couples - TripAdvisor review

My husband and I had a magical few days at Banyan Tree Mayakoba! On the rare occasion we have to travel without little kids, we looked for something that would be superb. And this place exceeded expectations! The reviews about the people at the resort are so true. They are lovely and personable and go out of their way to help you enjoy your time there. We were upgraded upon arrival to wellness suite that, in addition to the private pool, had a hot tub, a steam shower, and an entirely separate small villa with a daybed and large selection of teas 💕. My one recommendation to other guests is to be specific with the temperature you’d like your pool. Ours was heated upon arrival (which I had requested) and it was perfect but then continued to be heated until it was too hot and had to be cooled down. There’s attention to detail that did not go unnoticed. The local trinkets in our room at turndown service, two bug spray options (I used the natural one) in the room, plenty of waters and milk for coffee, the cleanliness of the room, and the bikes. We were often offered a golf cart when walking around the property but one of our favorite things about vacation is to be active in a natural setting. The spa was top-notch and I’ve had the fortune of being to some amazing ones. We enjoyed all our meals but Cello was a highlight and we hadn’t planned on going because we had reservations to HAAB that were canceled because not enough people signed up (pretty bummed about that. Also, breakfast at Oriente was incredible. There’s so much to choose from and even more beyond the buffet. Also, the servers are incredibly attentive and friendly. Thank you to Gaby and Ivan, our concierges who were always responsive on WhatsApp, and to everyone at Banyan Tree Mayakoba!

Truly luxury experience with everything made to perfection

TripAdvisor rating 5.0/5

AlexTalking TripAdvisor review

This is a stellar place in Mayakoba and Riviera Maya, with wonderful scenery, restaurants and facilities, but most importantly great people who work here. The reception area has several bars and restaurants. My favourite is Cello (thanks to Diana Cardenas, Laura, Hugo, David, Javier and all the team - for creating some very special and welcoming moments, as well as making special dishes for me). You feel like in Venice there with the canals view and authentic Italian food (Cello's chef was apparently trained in Tuscany for 6 months, I was told!). Saffron is another fantastic spot if you're into Asian food - thanks to Jasmine and Karen Rocha. In the beach area, the place to be is Sands, a super-cool restaurant with the French Riviera vibes (so many thanks to Aleida Mendieta, Leila, Alan, Miguel, Arturo, and all the team). The personnel at the F&B are so well trained and genuinely care for you, which shows that they're happy with their work, for which thanks to Abel and Israel. They go an extra mile to accommodate last minute and special requests, which is excellent teamwork. Executive chef Alfonso de la Dehesa is a super inviting and friendly person, personally showing guests the catch of the day and making them feel like home. The resort is a very peaceful place, especially the beach area. A huge respect is that, unlike many places in Riviera Maya, their spa doesn't offer commercialised "shaman meditations" and other such practices, and do not exploit local pagan beliefs for profit, thus conducting business in a very ethical manner by respecting their guests' religion and not trying to "sell" and impose esoteric practices on them. You can feel there is a good ethics/culture and the staff treat customers as precious clients, respecting their business. All staff speak good English (not just pretend they do but are actually very good at it) and are very professional, you can tell they have selective, competitive recruitment. The only little imperfection in a long period was that the Front Office manager Andres was nice during a personal encounter, showed some villas and left his number, but then disappeared and ignored messages. I guess it's a busy place but you need to be consistent and follow up as promised. Make sure you use the boats and explore all the canals around Mayakoba! Their boatmen are super nice, thanks to Jesus and his colleagues who ferried me all over. All in all, if you plan to be in Mayakoba, especially for a long stay, it is the place to stay or visit if you want excellent service, fantastic food, positive vibes and great, lasting memories. Most importantly, the resort have unbelievable flora and fauna! Please take good care of the nature, all plants and living creatures at Maykoba, as they make the place an image of Paradise on Earth! Muchas gracias!

Dear Alex, I would like to thank you for having chosen to come and stay at our resort during your recent visit to the Mayan Riviera. We are aware of the vast array of options for accommodation in the area so we feel privileged to have been chosen by you, and thank you for taking the time to share your experience with the Trip Advisor community. Knowing that you were satisfied with your stay makes us feel very proud of our hotel and the staff who make it all possible, striving to provide our guests with genuine attention from arrival to departure. It is very satisfying for us to receive such wonderful comments and descriptions, highlighting the beautiful hotel, our service, the quality of the food in our restaurants, our villas, activities,, and the beautiful Caribbean Sea and we are pleased that you had a wonderful experience in our Sanctuary for the Senses, we strive to provide a high-quality service for each of our guests. We also appreciate the mentions to the collaborators, for them it is a pride to see their names on this platform and to be recognized by you, our guests. Looking forward to welcoming you back with your lovely family to Banyan Tree Mayakoba in the near future! Sincerely, Juan Carlos Cardona General Manager

Very good. Could easily be great with some small changes.

TripAdvisor rating 4.0/5

BillD44 TripAdvisor review

The quality of the property is fantastic and the service is very good. The only reason I deducted a star is because the hot tub didn’t work. I had to call them three times and message them on What’sApp before it got fixed. It only got fixed on my last night so I barely got to use it. It’s crazy that at a resort this nice, I have to spend my time tracking a simple maintenance request instead of enjoying my vacation. I have seen several other reviews that mention maintenance problems so there might be a theme there. The beach and water are not very nice but that’s not the hotel’s fault. If you’re going to stay here, you have probably already seen photos and videos of the beach so you know what to expect. The water in downtown Playa del Carmen is much prettier. I stayed in May and the seaweed wasn’t that bad. The resort did an excellent job of cleaning it up. The security is insanely tight but that’s a good thing. I felt like I was going to the White House with all the security checkpoints. I felt 100% safe here and appreciate them keeping a close eye on us.

Dear BillD44, It was an absolute pleasure having you at the resort, I apologize and am disappointed to hear the details of your stay and the maintenance inconveniences you experienced. It is very uncharacteristic of our team members to make consistent mistakes, and for the inconvenience you caused we sincerely apologize. Your stay in paradise should be extraordinary, relaxing and peaceful. We hope you will allow us to remedy these problems and welcome you back and maintain the trust that distinguishes us for excellent service, hopefully giving us the opportunity to return soon. We would be more than delighted to have you in our Sanctuary for the Senses! Kind Regards, Juan Carlos Cardona General Manager

This was our second time at BanyanTree Mayakoba! WE ABSOLUTELY LOVE IT HERE! AHHMAZING!!!!!!!!!!!!!!!!!!!!!!!!!

TripAdvisor rating 5.0/5

Melanie A Couples - TripAdvisor review

This was our second time here! My husband and I absolutely LOVE it here! So relaxing and the service is above and beyond. Staff is amazing and so welcoming! Rooms are super private! We like staying on the beach side villas! We highly recommend Banyan Tree Mayakoba! We can’t wait to come back!

Dear Melanie A, I would like to thank you for having chosen to come and stay at our resort during your recent visit to the Mayan Riviera. We are aware of the vast array of options for accommodation in the area so we feel privileged to have been chosen by you, and thank you for taking the time to share your experience with the Trip Advisor community. Knowing that you were satisfied with your stay makes us feel very proud of our hotel and the staff who make it all possible, striving to provide our guests with genuine attention from arrival to departure. It is very satisfying for us to receive such wonderful comments and descriptions, highlighting the beautiful hotel and above all, to recognize the hospitality of our collaborators, who make everything possible. Looking forward to welcome you once again and give us a chance to pamper you in our Sanctuary for the Senses! Kind Regards, Juan Carlos Cardona General Manager

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