ibis Cancun Centro 3 stars

Customer review rating (ALL Rating) 4.2/5 802 reviews

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Av Tulum y Nichupte, Supermanzana 11 M2 L3, 77504 Cancun, Mexico

Description

Hotel extras

  • Hotel just 15 minutes from the crystal-clear waters of Cancun

  • Hotel 20 minutes from Cancun International Airport

  • Hotel 8 minutes from the ADO Terminal

  • Nearby green areas: Xcaret Park, Kabah Ecological Park and Cancun Park

  • Must-see spots: Plaza de Toros, Playa Delfines, Playa Tortugas, Playa Forum

Our accommodation(s)

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Hotel location

ibis Cancun Centro

Av Tulum y Nichupte, Supermanzana 11 M2 L3
77504 Cancun
Mexico

GPS:21.143631, -86.825005

Telephone
Fax +52 998 272 8501

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN LOUNGE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  802 reviews

TripAdvisor Rating  3.5/5  1,438 reviews

Practice location. Reasonable price for basic hotel.

Customer review rating 4.0/5

Alex Friends - Confirmed reviews ALL

Our experience was quite basic and efficient. The staff was polite and brought us the assistance we needed. Special kudos to the breakfast team that was particularly welcoming! The bathroom shower seals could be replaced or cleaned properly because it gives the shower a grimy look.

Dear Alexandra K., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. Sincerely, Omar Ruiz Gerente General ibis Cancún Centro

Well located budget hotel

Customer review rating 4.0/5

Suman Solo - Confirmed reviews ALL

Overall good stay as needed a place for night with mostly outdoor engagements in day. Most of the staff struggle with English so its good to learn some Spanish. Don't know why restaurant bill cannot be charged back to room account. May be people disappear here without paying!! There is a water machine downstairs for filling up bottles. Shops located close by. Has on site restaurant which closes at 10 pm.

Dear Suman We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Omar Ruiz Gerente General ibis Cancún Centro

Good location, near to places to run

Customer review rating 5.0/5

Carlos A. S. G. Business - Confirmed reviews ALL

Confortable, very grateful

Old and AC broken

Customer review rating 1.0/5

Daniel Families - Confirmed reviews ALL

The worst Ibis I have ever been. The AC of our room did a lot of noise, imposible to sleep.

Dear Daniel We appreciate the time you have taken to share your comments about your stay at ibis Cancun Centro. We are deeply sorry that your experience did not meet your expectations; please allow us to express our apologies. At Ibis, we strive to provide quality service to each of our customers, which is why your comments are very important to us. Best regards

Horrible experience terrible staff

TripAdvisor rating 1.0/5

carminablewis TripAdvisor review

We stayed from 8-12 July, the restaurants and hotel itself was really nice but our experience, the staff and service was appalling 1. We arrived on the 8th and at the Grand they were trying to sell us to upgrade there from Nizuc. It wasn’t a nice welcome. They tried to sell their 90 minutes presentation and a couples massage. The representative was completely oblivious our 8 month old was crying and “didn’t read the room” Why would you want a couples massage if you are travelling with a baby, complete amateurs and lack of service 2. AC never worked our room was awful, no ventilation. 3. Went we left the hotel we were chased by a representative who said to us in light of the bad experience we had in the hotel they wanted to give us an offer of 40/50% discount in a future stay in the next 1.5 years. He noticed I spoke Spanish fluently and said to me just convince your husband to pay 299 USD and you get this offer. When I said can I think about it, is not a good time as we were carrying not only our luggage but the pram, car seat and all the luggage for our baby and he was like it’s now or it expires. I complained about this behaviour to the hotel, and they didn’t even reply. It’s so horrible the staff cheapens the experience and resort. I felt in a motel

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Other web-users rate our hotel

  • 628 reviews 9/10 Location
  • 928 reviews 3.3/10 Room
  • 663 reviews 7/10 Service
  • 52 reviews 5.4/10 WiFi
  • 552 reviews 2/10 Comfort
  • 374 reviews 3.9/10 Cleanliness
  • 250 reviews 6.2/10 Value
  • 231 reviews 6.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.