ibis Cancun Centro 3 stars

Customer review rating (ALL Rating) 4.2/5 838 reviews

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Av Tulum y Nichupte, Supermanzana 11 M2 L3, 77504 Cancun, Mexico

Description

Hotel extras

  • Hotel just 15 minutes from the crystal-clear waters of Cancun

  • Hotel 20 minutes from Cancun International Airport

  • Hotel 8 minutes from the ADO Terminal

  • Nearby green areas: Xcaret Park, Kabah Ecological Park and Cancun Park

  • Must-see spots: Plaza de Toros, Playa Delfines, Playa Tortugas, Playa Forum

Our accommodation(s)

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Hotel location

ibis Cancun Centro

Av Tulum y Nichupte, Supermanzana 11 M2 L3
77504 Cancun
Mexico

GPS:21.143631, -86.825005

Telephone
Fax +52 998 272 8501

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN LOUNGE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  838 reviews

TripAdvisor Rating  3.5/5  1,436 reviews

Good location, near to places to run

Customer review rating 5.0/5

Carlos A. S. G. Business - Confirmed reviews ALL

Confortable, very grateful

Old and AC broken

Customer review rating 1.0/5

Daniel Families - Confirmed reviews ALL

The worst Ibis I have ever been. The AC of our room did a lot of noise, imposible to sleep.

Dear Daniel We appreciate the time you have taken to share your comments about your stay at ibis Cancun Centro. We are deeply sorry that your experience did not meet your expectations; please allow us to express our apologies. At Ibis, we strive to provide quality service to each of our customers, which is why your comments are very important to us. Best regards

Horrible experience terrible staff

TripAdvisor rating 1.0/5

carminablewis TripAdvisor review

We stayed from 8-12 July, the restaurants and hotel itself was really nice but our experience, the staff and service was appalling 1. We arrived on the 8th and at the Grand they were trying to sell us to upgrade there from Nizuc. It wasn’t a nice welcome. They tried to sell their 90 minutes presentation and a couples massage. The representative was completely oblivious our 8 month old was crying and “didn’t read the room” Why would you want a couples massage if you are travelling with a baby, complete amateurs and lack of service 2. AC never worked our room was awful, no ventilation. 3. Went we left the hotel we were chased by a representative who said to us in light of the bad experience we had in the hotel they wanted to give us an offer of 40/50% discount in a future stay in the next 1.5 years. He noticed I spoke Spanish fluently and said to me just convince your husband to pay 299 USD and you get this offer. When I said can I think about it, is not a good time as we were carrying not only our luggage but the pram, car seat and all the luggage for our baby and he was like it’s now or it expires. I complained about this behaviour to the hotel, and they didn’t even reply. It’s so horrible the staff cheapens the experience and resort. I felt in a motel

Comfy

Customer review rating 4.0/5

Me Families - Confirmed reviews ALL

The room, although small, is very cozy and clean. We really just had three issues: The coffee is not available on a decaffeinated version, the milk only being whole & the pillows being way too stuffed. regarding everything else, the hotel is excellent and cheap, definitely will be coming back.

Dear We greatly appreciate your comments regarding your stay at ibis Cancun Centro. I am sure that these comments will serve as an encouragement to our entire team as we continually strive to improve the quality of our services. Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one. Kind regards. Management Ibis Cancun Centro

Customer review rating 2.0/5

Timmie Couples - Confirmed reviews ALL

Room very cold with no blankets. Shower extremely small. Also I came home with Covid

Dear Timmie We appreciate the time you have taken to share your comments about your stay at ibis Cancun Centro. We are very sorry that your experience did not meet your expectations; please allow us to express our apologies. At Ibis, we strive to provide quality service to each of our customers, which is why your comments are very important to us. Best regards

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Other web-users rate our hotel

  • 623 reviews 9/10 Location
  • 953 reviews 3.3/10 Room
  • 656 reviews 6.9/10 Service
  • 56 reviews 5.4/10 WiFi
  • 568 reviews 2/10 Comfort
  • 381 reviews 3.8/10 Cleanliness
  • 231 reviews 6.3/10 Breakfast
  • 176 reviews 3.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.