ibis Cancun Centro 3 stars

Customer review rating (ALL Rating) 4.2/5 999 reviews

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Description

Hotel extras

  • Hotel just 15 minutes from the crystal-clear waters of Cancun

  • Hotel 20 minutes from Cancun International Airport

  • Hotel 8 minutes from the ADO Terminal

  • Nearby green areas: Xcaret Park, Kabah Ecological Park and Cancun Park

  • Must-see spots: Plaza de Toros, Playa Delfines, Playa Tortugas, Playa Forum

Our accommodation(s)

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Hotel location

ibis Cancun Centro

Av Tulum y Nichupte, Supermanzana 11 M2 L3
77504 Cancun
Mexico

GPS:21.143631, -86.825005

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN LOUNGE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  999 reviews

TripAdvisor Rating  3.5/5  1,432 reviews

Well located. Wonderful staff.

Customer review rating 4.5/5

Anuja Families - Confirmed reviews ALL

The hotel is centrally located and the staff I friendly and helpful.

Stay elsewhere

Customer review rating 0.5/5

Ricardo M. Families - Confirmed reviews ALL

Rooms were small, the shower drain was partially stopped up and the water spilled onto the floor. It was not what I expected, at all. I’ll never stay there again.

Dear Ricardo M., Thank you for taking the time to tell us about your experience at the ibis Cancun Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerente General ibis Cancún Centro

It was okay. Would have been more pleasant if there were morr English speaking staff, and more variety on the menu.

Customer review rating 4.0/5

Wanda S. Solo - Confirmed reviews ALL

It was my first time in Cancun. I went down for some Dentistry. The people are lovely but would be nice if more of them would speak English. None of the staff in the cafeteria spoke English. Only one that spoke a little. But overall, it was okay. I think I would rather stay where else. The front staff were very nice.

A true nightmare even for an ibis

TripAdvisor rating 1.0/5

DRLuxury Business - TripAdvisor review

Getting worse literally every time I come. No, I won’t return this time. Ever. I arrived late so I thought it’s okay spending less , how bad can it be. Very bad. Rude and lazy Girl at the reception had no clue about Diamond status check-in, room was dirty. Aircon started to turn into a waterfall 1 hr before I checked out. Good it wasn’t earlier. How in the world can a dump like this cost 75€. In a decent environment (not corrupted by mass tourism ) it would cost 25€ max. What a terrible choice. They should be ashamed of this ‚hotel‘. Seriously. Stay far away.

Thank you for taking the time to tell us about your experience at the ibis Cancun Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ok

Customer review rating 0.5/5

Lakhvir Couples - Confirmed reviews ALL

Not good

Dear Lakhvir B., Thank you for taking the time to tell us about your experience at the ibis Cancun Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Esther Mendoza

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Other web-users rate our hotel

  • 644 reviews 9.1/10 Location
  • 1,000 reviews 3.2/10 Room
  • 708 reviews 7.1/10 Service
  • 53 reviews 5/10 WiFi
  • 599 reviews 2.1/10 Comfort
  • 407 reviews 4/10 Cleanliness
  • 240 reviews 6.6/10 Breakfast
  • 17 reviews 0.5/10 Pool

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