ibis Cancun Centro 3 stars

Customer review rating (ALL Rating) 4.1/5 1,044 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Hotel just 15 minutes from the crystal-clear waters of Cancun

  • Hotel 20 minutes from Cancun International Airport

  • Hotel 8 minutes from the ADO Terminal

Our accommodation(s)

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Hotel location

ibis Cancun Centro

Av Tulum y Nichupte, Supermanzana 11 M2 L3
77504 Cancun
Mexico

GPS:21.143631, -86.825005

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

IBIS KITCHEN LOUNGE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,044 reviews

TripAdvisor Rating  3.5/5  1,430 reviews

okay but not confortable

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

the mattress was awful not comfortable at all

Dear Lidia E., Thank you for taking the time to tell us about your experience at the ibis Cancun Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Esther Mendoza

Good stay at Ibis Cancun.

Customer review rating 5.0/5

David Solo - Confirmed reviews ALL

I had a very nice two-week stay at the Ibis Cancun Centro hotel. My room was clean and simple with a good internet connection for my work, the bathroom was pleasant with a decent shower and ample hot water. The buffet breakfast made a good relaxed start to the day.

Dear David E., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Mendoza

agradable limpio

Customer review rating 5.0/5

Ricardo Business - Confirmed reviews ALL

amable calido

Dear Roberto G., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Mendoza

Very basic

Customer review rating 3.0/5

Brad A. Couples - Confirmed reviews ALL

Arrived on an evening flight, so stayed here prior to driving to another town. Air conditioning had been set to 17 celsius, so room was very cold. When we turned down the thermostat, it caused the moisture in the air to condense on the floor. Room was clean, very spartan and quiet. We had breakfast included; choice was ok but some of the food was unpalatable (scrambled eggs dried out, refried beans excessively salted).

Dear Bradley A., Thank you for taking the time to tell us about your experience at the ibis Cancun Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Esther Mendoza

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

It was good

Dear Jose A. G., We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Mendoza

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Other web-users rate our hotel

  • 627 reviews 9.1/10 Location
  • 1,045 reviews 3.6/10 Room
  • 710 reviews 7.1/10 Service
  • 54 reviews 6.2/10 WiFi
  • 605 reviews 2.4/10 Comfort
  • 418 reviews 4.1/10 Cleanliness
  • 238 reviews 6.5/10 Breakfast
  • 21 reviews 0.3/10 Pool

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