ibis Cancun Centro 3 stars

Customer review rating (ALL Rating) 4.2/5 470 reviews

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Description

Hotel extras

  • Hotel just 15 minutes from the crystal-clear waters of Cancun

  • Hotel 20 minutes from Cancun International Airport

  • Hotel 8 minutes from the ADO Terminal

  • Hotel less than 6 km from the crystal clear waters of Cancun

  • Must-see spots: Plaza de Toros, Playa Delfines, Playa Tortugas, Playa Forum

Our accommodation(s)

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Hotel location

ibis Cancun Centro

Av Tulum y Nichupte, Supermanzana 11 M2 L3
77504 Cancun
Mexico

GPS:21.143631, -86.825005

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN LOUNGE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  470 reviews

Customer review rating 4.0/5

Karla A. Solo - Confirmed reviews ALL

AC didnt work

Customer review rating 0.5/5

Manuel S. N. Business - Confirmed reviews ALL

I booked for a colleague, he arrived and they gave to him the room but at midnight they called to him to confirm he was not the guy, they requested an email to confirm, I personally tried to call to solve the problem I expend 1 hour calling but nobody answered the phone

Estimado Huésped, Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado. Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar. Atentamente,

Customer review rating 4.0/5

Neusa A. Couples - Confirmed reviews ALL

Boa

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 4.5/5

Wei G. Families - Confirmed reviews ALL

good located and good brralfast. but.no.swimming pool and the langdry rack cannot take out for hang. only located to there. xixi

Dear Wei G. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, ibis Cancun Centro

Customer review rating 5.0/5

Francisco J. A. P. Couples - Confirmed reviews ALL

From check-in to check-out, it was a very smooth, easy experience. Breakfast was good to start a day, and the location is convenient nearby the main road going to the airport and the main beach zone, but having a car will be required to move freely across the main attractions.

Dear Francisco J. A. P., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found your experience smooth and enjoyable, from check-in to check-out, and that our breakfast offerings met your expectations. Our convenient location is indeed a great advantage for exploring Cancun, and we appreciate your understanding of the need for a car to access various attractions. We hope to welcome you back in the future. Best regards, ibis Cancun Centro

Other web-users rate our hotel

  • 506 reviews 9/10 Location
  • 657 reviews 3.3/10 Room
  • 484 reviews 6.9/10 Service
  • 37 reviews 3.7/10 WiFi
  • 379 reviews 2/10 Comfort
  • 265 reviews 4.8/10 Cleanliness
  • 207 reviews 6.8/10 Breakfast
  • 195 reviews 5.9/10 Value

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