Novotel Mexico City Toreo 4 stars

Customer review rating (ALL Rating) 4.5/5 542 reviews

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Description

Hotel extras

  • ¤ Here, your pets are welcome. We are PET-FRIENDLY hotel!

  • ¤ We have rooms for social and/or corporate events from 15 to 300 people

  • ¤ If you're traveling as a family, children under 16 free in the same room

  • ¤ Restaurant with terrace offering daily buffet breakfast and room service

  • ¤ We care for the planet & support the community in a culture of diversity

Our accommodation(s)

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Hotel location

Novotel Mexico City Toreo

Av Primero De Mayo 120, Torre 2, San Andres Atoto
53500 NAUCALPAN
Mexico

GPS:19.4661829, -99.2265228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Heliana

Taste Mediterranean flavors at our restaurant Heliana, with its menu specially designed to give you the best experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  542 reviews

Customer review rating 4.5/5

Ismael O. R. Business - Confirmed reviews ALL

Clean AND affordable rooms

Dear Guest, Thank you very much for sharing your comments. We are pleased to know that you found our rooms comfortable, clean, and affordable. We truly appreciate your feedback and look forward to welcoming you again on your next visit. Sincerely, Alfredo López Gerente General

Customer review rating 3.0/5

David B. Business - Confirmed reviews ALL

restaurant needs improvement room service needs improvement

Customer review rating 3.0/5

Eduardo J. G. M. Business - Confirmed reviews ALL

one night but i choose an executive room but I didn´t know that my room was wall to wall with the elevators, the noise of the motor was so loud that i ask to move to another room, after they change me to a room view street and the noise was same or worst.

Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the noise during your stay. We understand how important a quiet and comfortable environment is, especially when choosing an executive room. We regret that both room locations did not meet your expectations in terms of noise levels. Please rest assured that your comments have been shared with the relevant team to review and take appropriate actions to improve our guests’ experience. We truly appreciate your feedback and hope to have the opportunity to welcome you again and provide you with a more comfortable and restful stay. Sincerely, Alfredo López

Customer review rating 5.0/5

Palvinder S. Friends - Confirmed reviews ALL

This hotel is very nice and clean 10 of 10

Dear Guest, Thank you very much for your kind words and for the perfect rating. We are delighted to know that you found our hotel very nice and clean. We truly appreciate your feedback and look forward to welcoming you back on your next visit. Sincerely, Alfredo López

Customer review rating 4.0/5

Joseph S. Business - Confirmed reviews ALL

Professional and friendly staff. Clean room and good breakfast.

Dear Guest, Thank you very much for your kind words. We are delighted to know that you found our team professional and friendly, and that you enjoyed a clean room and a good breakfast during your stay. Your feedback truly motivates us to continue delivering the best possible service. We look forward to welcoming you back on your next visit. Sincerely, Alfredo López

Other web-users rate our hotel

  • 103 reviews 5.7/10 Location
  • 239 reviews 7/10 Room
  • 285 reviews 7.5/10 Service
  • 114 reviews 8.9/10 Amenities
  • 113 reviews 6.3/10 Food
  • 98 reviews 7.3/10 Cleanliness
  • 72 reviews 7.5/10 Breakfast
  • 69 reviews 9/10 Vibe

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