Novotel Mexico City Toreo 4 stars

Customer review rating (ALL Rating) 4.5/5 180 reviews

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Description

Hotel extras

  • ¤ Here, your pets are welcome. We are PET-FRIENDLY hotel!

  • ¤ We have rooms for social and/or corporate events from 15 to 300 people

  • ¤ If you're traveling as a family, children under 16 free in the same room

  • ¤ Restaurant with terrace offering daily buffet breakfast and room service

  • ¤ We care for the planet & support the community in a culture of diversity

Our accommodation(s)

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Hotel location

Novotel Mexico City Toreo

Av Primero De Mayo 120, Torre 2, San Andres Atoto
53500 NAUCALPAN
Mexico

GPS:19.4785796, -99.2328791

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Heliana

Taste Mediterranean flavors at our restaurant Heliana, with its menu specially designed to give you the best experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  180 reviews

Amazing stay

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

The only to improve is that at check-in time they agreed to provide me late checkout at 4:00PM, but at 1:30PM the checkout day the called me to say that they will only allow checkout at 2:30PM, even when I needed to get registered and I did all they said.

Dear Guest, Thank you for taking the time to share your comments concerning your stay at the Novotel Mexico City Toreo. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Thank you for mentioning our opportunity areas, please rest assured that we will take the necessary measures in order to improve the quality of our services. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Napoleon Flores Mares General Manager

Great hotel

Customer review rating 5.0/5

Jeff C. Business - Confirmed reviews ALL

Love it

Dear C. Thank you very much for your preference and for taking the time to share your comments. I am especially pleased that you have chosen during your visit to Mexico City, it is the best way to recognize our commitment to make a relaxing and comfortable experience in each of your stays. I hope to have the opportunity to assist you in the near future to enjoy another wonderful stay. Napoleon Flores General Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Good hotel, location works for business travel since Naucalpan is an industrial area. The rooms are very nice, and the common areas are also nice. There are two things that could be better. First, my Wi-Fi connection never worked. The code was right, I could sign in, however it stayed connected for about 2 minutes at a time. Second, the breakfast is just ok, not very good.

Dear Alejandra, Thank you very much for choosing Novotel Mexico City Toreo on your visit to the City. We are very grateful for your kind comments. sometimes the configuration of your PC is different and causes a limited access to the Wi Fi, next time we can contact the provider to configurate your PC so you can get a full access. We hope to have the pleasure of welcoming you again in the near future.

Customer review rating 2.0/5

Jennell M. Families - Confirmed reviews ALL

In room 907 it smelled like sewage backup, the air conditioning did not cool and the mini fridge didn’t work either. I called staff, only for them to bring a bottle of spray and spray it in the shower.

Dear Jennell, I am very sorry for the situations that arose during your stay at the Hotel. I appreciate you sharing your feedback with us and rest assured that I will forward your comments to the corresponding departments in order to improve the service we offer. Hoping to receive a new opportunity to welcome you in this home. Very cordially.

Excellent Service

Customer review rating 5.0/5

Karen A. P. Business - Confirmed reviews ALL

It is a new hotel, I like its decoration, the rooms are very comfortable and clean, the location is very convenient if you are visiting Citibanamex Expo Center and all the personnel there are very kind. I love the restaurant menu.

Dear Karen, Thank you very much for taking the time to share your experience at Novotel Mexico Toreo and we are pleased that you shared such good comments about your stay. We are very pleased to know that we meet your expectations of comfort and rest with the warm and pleasant service that characterizes us. We will be happy to welcome you again on your next visit to Mexico City.

Other web-users rate our hotel

  • 115 reviews 5.5/10 Location
  • 232 reviews 6.8/10 Room
  • 252 reviews 5.8/10 Service
  • 5 reviews 5/10 WiFi
  • 114 reviews 9.2/10 Amenities
  • 108 reviews 6.7/10 Cleanliness
  • 108 reviews 6.7/10 Comfort
  • 104 reviews 9.3/10 Vibe

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