Novotel Mexico City Toreo 4 stars

Customer review rating (ALL Rating) 4.5/5 470 reviews

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Description

Hotel extras

  • ¤ Here, your pets are welcome. We are PET-FRIENDLY hotel!

  • ¤ We have rooms for social and/or corporate events from 15 to 300 people

  • ¤ If you're traveling as a family, children under 16 free in the same room

  • ¤ Restaurant with terrace offering daily buffet breakfast and room service

  • ¤ We care for the planet & support the community in a culture of diversity

Our accommodation(s)

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Hotel location

Novotel Mexico City Toreo

Av Primero De Mayo 120, Torre 2, San Andres Atoto
53500 NAUCALPAN
Mexico

GPS:19.4661829, -99.2265228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Heliana

Taste Mediterranean flavors at our restaurant Heliana, with its menu specially designed to give you the best experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  470 reviews

Customer review rating 4.5/5

Luis A. U. B. Business - Confirmed reviews ALL

Personnel was very friendly and kind, the room was comfortable and clean, the attention from the desk was a plus, they were very accessible.

Dear Guest, Thank you very much for your kind words. We are delighted to know that you found our staff friendly and welcoming, enjoyed a comfortable and clean room, and appreciated the attention and accessibility of our front desk team. Your feedback motivates us to continue delivering warm and attentive service. We look forward to welcoming you back on your next visit. Kind regards, Hotel Management

Customer review rating 5.0/5

Norma I. S. M. Business - Confirmed reviews ALL

Satisfactoria

Estimada huésped, Muchas gracias por compartir su opinión. Nos alegra saber que tuvo una estancia cómoda y satisfactoria. Será un placer recibirle nuevamente muy pronto. Atentamente, Gerencia del Hotel

Customer review rating 5.0/5

Jose D. A. R. Families - Confirmed reviews ALL

This is not the first we stay here. We really like the service from the staff This time we went trough the earthquake on January 2nd and all the staff made sure we were ok and be safe

Estimado Sr. A., Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,

Customer review rating 2.0/5

Enrique D. J. R. C. Couples - Confirmed reviews ALL

No me mandaron mi factura

Estimado Sr R., Lamentamos que no haya recibido su factura. Comprendemos la importancia d. este documento y le ofrezco una disculpa por esta situación. ¿Podrá confirmarme si ya la recibió? d. lo contrario, favor d. enviarme un correo a al… Agradecemos su comprensión y su comentario. Atentamente, Alfredo López Gerente General Novotel Mexico City Toreo

Customer review rating 5.0/5

Phillip R. Business - Confirmed reviews ALL

Stayed for business and pleasure. The room was comfortable and clean. Looking forward to my next stay.

Dear Guest, Thank you very much for taking the time to share your experience. We are pleased to know that your stay, both for business and leisure, was enjoyable and that you found your room comfortable and clean. We truly appreciate your kind comments and look forward to welcoming you again on your next stay. Kind regards, Alfredo López General Manager

Other web-users rate our hotel

  • 115 reviews 5/10 Location
  • 228 reviews 6.9/10 Room
  • 279 reviews 7.2/10 Service
  • 114 reviews 9.1/10 Amenities
  • 101 reviews 7.2/10 Cleanliness
  • 79 reviews 9.4/10 Vibe
  • 64 reviews 6.8/10 Breakfast

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