Dear Guest, Thank you very much for sharing your experience. We are delighted to know that you enjoyed your stay, appreciated our hotel, and found our team cordial and welcoming. We hope to have the pleasure of welcoming you again to Novotel Mexico City Toreo. Kind regards, Alfredo López General Manager Novotel Mexico City Toreo

Dear Guest, Thank you very much for sharing your kind comments. We are delighted to know that you enjoyed the service at our restaurant and that the recommendations from our wait staff made your experience memorable. We will be happy to share your recognition with our team. We look forward to welcoming you again at Novotel Mexico City Toreo. Kind regards, Alfredo López General Manager Novotel Mexico City Toreo

Dear Guest, Thank you very much for sharing your feedback. We are delighted to know that you had a pleasant stay and that everything met your expectations. Your kind comments encourage our team to continue providing excellent service and memorable experiences for all our guests. We look forward to welcoming you back on your next visit. Kind regards, Alfredo López General Manager

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that your experience regarding breakfast did not meet your expectations. After reviewing your reservation, we would like to clarify that the Booking.com listing displays both room rates with breakfast and without breakfast. It also indicates that guests who choose a room-only rate may add breakfast at the restaurant for MXN 370 per person. We understand that this may have caused some confusion, and we regret any misunderstanding regarding your reservation. Your feedback is important to us, and we appreciate you bringing your concerns to our attention. We hope to have the opportunity to welcome you again and provide you with a much more satisfying experience. Kind regards, Alfredo López General Manager

Dear Guest, Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed a comfortable stay and appreciated the spaciousness of your room. It is especially rewarding to hear that you found our services excellent and that our lobby team was kind and helpful throughout your visit. We are also pleased that you enjoyed the cleanliness, quiet atmosphere, and cozy environment of the hotel, as well as our convenient location near shopping centers and public transportation. Your kind words are a great motivation for our entire team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back very soon. Kind regards, Alfredo López General Manager

Dear Guest, Thank you very much for sharing your feedback with us. We are delighted to know that you had a great stay, enjoyed the comfort of your room, and appreciated the delicious dishes served in our restaurant. It is especially rewarding to hear that our team made a positive impression with their kindness and hospitality. Your comments are greatly appreciated and serve as motivation for us to continue providing memorable experiences to our guests. We look forward to welcoming you again soon. Kind regards, Alfredo López General Manager

Estimada huésped, Muchas gracias por compartir su comentario. Nos alegra saber que tuvo una estancia cómoda y que encontró nuestras instalaciones limpias. Asimismo, nos complace que la atención de nuestro personal haya sido amable y contribuyera a una experiencia agradable. Esperamos tener el gusto de recibirle nuevamente muy pronto. Cordialmente, Alfredo López Gerente general

Estimado huésped, Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que su estancia fue satisfactoria y que disfrutó de nuestros servicios e instalaciones. Comentarios como el suyo nos motivan a continuar trabajando para brindar experiencias memorables a nuestros huéspedes. Esperamos tener el placer de recibirle nuevamente muy pronto. Cordialmente, Alfredo López Gerente general

Dear Guest, Thank you very much for sharing your feedback. We are delighted to know that you had a nice visit and that you found your room clean and our team friendly and welcoming. Your kind words are greatly appreciated and will be shared with our staff, who work hard to provide a pleasant experience for every guest. We look forward to welcoming you back again soon. Kind regards, Alfredo López General Manager

Dear Guest, Thank you for sharing your feedback and for the great rating. We are pleased to know that you enjoyed a comfortable stay and appreciated our restaurant and facilities. We sincerely apologize for the inconvenience regarding the missing shampoo in your room. This is certainly not the experience we aim to provide, and we will share your comments with our housekeeping team to reinforce our room inspection procedures. Thank you for bringing this to our attention. We look forward to welcoming you back for an even better experience. Kind regards, Alfredo López General Manager

Estimado huésped, Muchas gracias por compartir su experiencia y por la excelente calificación otorgada. Nos alegra saber que tuvo una estancia muy cómoda y que disfrutó de nuestras habitaciones y de la decoración del hotel. Comentarios como el suyo nos motivan a seguir ofreciendo espacios confortables y una experiencia memorable para nuestros huéspedes. Esperamos tener el gusto de recibirle nuevamente muy pronto. Cordialmente, Alfredo López Gerente General

Dear Guest, Thank you very much for sharing your experience. We are delighted to know that you enjoyed our rooms, breakfast, and the attentive service provided by our team. Your kind words are greatly appreciated and will be shared with our staff, as they are a wonderful source of motivation. We are especially pleased to hear that you would choose to stay with us again. We look forward to welcoming you back on your next visit. Kind regards, Alfredo López General Manager

Dear guest, Thank you very much for sharing your feedback with us. We are delighted to know that your check-in experience was excellent and that our front desk receptionists were kind and helpful throughout your stay. Your comments are greatly appreciated and will be shared with our team, as they motivate us to continue providing exceptional service. We look forward to welcoming you again very soon Kind regards, Alfredo López General Manager

Dear guest, Thank you very much for sharing your feedback with us. We are pleased to know that you enjoyed our facilities, the quality of the food, and the customer service provided during your stay. We sincerely appreciate your observations regarding the shower design and the courtesy amenities in the room. We understand how the shower layout and the limited availability of items such as body lotion and hair conditioner may have affected your comfort. Your comments will be shared with the corresponding teams for review and improvement. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you again and provide you with an even better experience. Best regards, Alfredo López General Manger

Dear Guest, Thank you very much for your continued trust and loyalty to our hotel. It truly means a lot to us to know that you have stayed with us multiple times over the past two years. We are pleased to hear that you enjoyed the room, the comfort of the bed, and our breakfast buffet. We also appreciate your recognition of our sustainability initiatives regarding towels and sheets. At the same time, we sincerely appreciate your honest feedback regarding the water refill system. We understand your concern about the convenience and hygiene perception of having to refill bottles outside the room. Your comments are very valuable and will be taken into consideration as we continue evaluating ways to balance sustainability with guest comfort and expectations. Thank you again for sharing your experience and for your continued preference. We look forward to welcoming you back soon. Kind regards, Alfredo López General Manager

Dear guest, Thank you for sharing your feedback with us. We are pleased to know that you found your room clean and comfortable. We sincerely regret the inconveniences you experienced regarding the parking fee and your late arrival. We understand your frustration, especially after calling in advance and still having to wait 45 minutes before being assisted. This is certainly not the experience we aim to provide to our guests. We also appreciate your observation regarding the parking information during the reservation process, as transparency in these details is very important. Your comments will be shared with the corresponding teams to review our communication and front desk service procedures, especially during late arrivals, in order to prevent situations like this from happening again. Thank you for your valuable feedback, and we hope to have the opportunity to provide you with a much smoother experience in the future. Best regards, Alfredo López General Manager

Dear Guest, Thank you for sharing your feedback. We are pleased to know that you found our location convenient and that, overall, everything was satisfactory during your stay. We appreciate your comment regarding the gym. While we currently work with an external fitness facility, we understand the importance of having this service available on-site and will take your observation into consideration. We hope to have the pleasure of welcoming you again soon. Kind regards, Alfredo López General Manager