Novotel Mexico City Toreo 4 stars

Customer review rating (ALL Rating) 4.5/5 320 reviews

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Av Primero De Mayo 120, Torre 2, San Andres Atoto, 53500 NAUCALPAN, Mexico

Description

Hotel extras

  • ¤ Here, your pets are welcome. We are PET-FRIENDLY hotel!

  • ¤ We have rooms for social and/or corporate events from 15 to 300 people

  • ¤ If you're traveling as a family, children under 16 free in the same room

  • ¤ Restaurant with terrace offering daily buffet breakfast and room service

  • ¤ We care for the planet & support the community in a culture of diversity

Our accommodation(s)

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Hotel location

Novotel Mexico City Toreo

Av Primero De Mayo 120, Torre 2, San Andres Atoto
53500 NAUCALPAN
Mexico

GPS:19.4661829, -99.2265228

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Heliana

Taste Mediterranean flavors at our restaurant Heliana, with its menu specially designed to give you the best experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  320 reviews

Beautiful rooms. Food is excelent and the service is expectacular.

Customer review rating 5.0/5

Susana C. Couples - Confirmed reviews ALL

i loved the room and the service and the ECO-iniciative with the glass and reusable water bottle is smart

Dear Laura, We very much appreciate your comments regarding your stay at the Novotel Mexico City Toreo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores General Manager

clean, good restaurant

Customer review rating 4.0/5

Christian K. Business - Confirmed reviews ALL

Very nice hotel , clean; good restaurant and nice workers. Except the shower who was damage and not working very well

Dear. Mr. K., Thank you for your preference for this hotel Novotel Mexico City Toreo. Allow me to express my sincere apologies for the inconvenience in your room. At Novotel, we strive to provide quality service to each of our customers. Our relationship with our customers is of the utmost importance and I would like to reiterate our commitment to high quality standards We hope that you will present us with the opportunity to better serve you soon. Regards Napoleon Flores General Manager

Estancia agradable

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Excelente

Estimada Srta. T., Le agradecemos enormemente su calificación en relación a su estancia en Novotel Mexico City Toreo. Es siempre un placer recibir calificaciones positivas. Las haremos extensivas a nuestro equipo. Estoy seguro que servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez más que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Napoleon Flores Gerente General

Amazing stay

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

The only to improve is that at check-in time they agreed to provide me late checkout at 4:00PM, but at 1:30PM the checkout day the called me to say that they will only allow checkout at 2:30PM, even when I needed to get registered and I did all they said.

Dear Guest, Thank you for taking the time to share your comments concerning your stay at the Novotel Mexico City Toreo. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Thank you for mentioning our opportunity areas, please rest assured that we will take the necessary measures in order to improve the quality of our services. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Napoleon Flores Mares General Manager

Great hotel

Customer review rating 5.0/5

Jeff C. Business - Confirmed reviews ALL

Love it

Dear C. Thank you very much for your preference and for taking the time to share your comments. I am especially pleased that you have chosen during your visit to Mexico City, it is the best way to recognize our commitment to make a relaxing and comfortable experience in each of your stays. I hope to have the opportunity to assist you in the near future to enjoy another wonderful stay. Napoleon Flores General Manager

Other web-users rate our hotel

  • 119 reviews 5.5/10 Location
  • 255 reviews 6.7/10 Room
  • 290 reviews 6.3/10 Service
  • 131 reviews 8.5/10 Amenities
  • 112 reviews 6.5/10 Cleanliness
  • 110 reviews 6.7/10 Comfort
  • 103 reviews 9.2/10 Vibe
  • 71 reviews 5.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.