Novotel Mexico City Toreo 4 stars

Customer review rating (ALL Rating) 4.5/5 691 reviews

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Description

Hotel extras

  • ¤ Here, your pets are welcome. We are PET-FRIENDLY hotel!

  • ¤ We have rooms for social and/or corporate events from 15 to 300 people

  • ¤ If you're traveling as a family, children under 16 free in the same room

  • ¤ Restaurant with terrace offering daily buffet breakfast and room service

  • ¤ We care for the planet & support the community in a culture of diversity

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Mexico City Toreo

Av Primero De Mayo 120, Torre 2, San Andres Atoto
53500 NAUCALPAN
Mexico

GPS:19.4661829, -99.2265228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Heliana

Taste Mediterranean flavors at our restaurant Heliana, with its menu specially designed to give you the best experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  691 reviews

Customer review rating 0.5/5

Mayank B. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that your experience regarding breakfast did not meet your expectations. After reviewing your reservation, we would like to clarify that the Booking.com listing displays both room rates with breakfast and without breakfast. It also indicates that guests who choose a room-only rate may add breakfast at the restaurant for MXN 370 per person. We understand that this may have caused some confusion, and we regret any misunderstanding regarding your reservation. Your feedback is important to us, and we appreciate you bringing your concerns to our attention. We hope to have the opportunity to welcome you again and provide you with a much more satisfying experience. Kind regards, Alfredo López General Manager

Customer review rating 3.0/5

Diego S. D. L. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Jonathan O. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed a comfortable stay and appreciated the spaciousness of your room. It is especially rewarding to hear that you found our services excellent and that our lobby team was kind and helpful throughout your visit. We are also pleased that you enjoyed the cleanliness, quiet atmosphere, and cozy environment of the hotel, as well as our convenient location near shopping centers and public transportation. Your kind words are a great motivation for our entire team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back very soon. Kind regards, Alfredo López General Manager

Customer review rating 5.0/5

Kamel G. O. Business - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing your feedback with us. We are delighted to know that you had a great stay, enjoyed the comfort of your room, and appreciated the delicious dishes served in our restaurant. It is especially rewarding to hear that our team made a positive impression with their kindness and hospitality. Your comments are greatly appreciated and serve as motivation for us to continue providing memorable experiences to our guests. We look forward to welcoming you again soon. Kind regards, Alfredo López General Manager

Customer review rating 5.0/5

Ivonne M. Business - Confirmed reviews ALL

Estimada huésped, Muchas gracias por compartir su comentario. Nos alegra saber que tuvo una estancia cómoda y que encontró nuestras instalaciones limpias. Asimismo, nos complace que la atención de nuestro personal haya sido amable y contribuyera a una experiencia agradable. Esperamos tener el gusto de recibirle nuevamente muy pronto. Cordialmente, Alfredo López Gerente general

Other web-users rate our hotel

  • 118 reviews 6/10 Location
  • 288 reviews 7.2/10 Room
  • 328 reviews 7.5/10 Service
  • 139 reviews 5.7/10 Food
  • 136 reviews 8/10 Amenities
  • 118 reviews 6.6/10 Cleanliness
  • 108 reviews 6.6/10 Comfort
  • 92 reviews 8.2/10 Breakfast

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