Novotel Mexico City Toreo 4 stars

Customer review rating (ALL Rating) 4.5/5 391 reviews

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Av Primero De Mayo 120, Torre 2, San Andres Atoto, 53500 NAUCALPAN, Mexico

Description

Hotel extras

  • ¤ Here, your pets are welcome. We are PET-FRIENDLY hotel!

  • ¤ We have rooms for social and/or corporate events from 15 to 300 people

  • ¤ If you're traveling as a family, children under 16 free in the same room

  • ¤ Restaurant with terrace offering daily buffet breakfast and room service

  • ¤ We care for the planet & support the community in a culture of diversity

Our accommodation(s)

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Hotel location

Novotel Mexico City Toreo

Av Primero De Mayo 120, Torre 2, San Andres Atoto
53500 NAUCALPAN
Mexico

GPS:19.4661829, -99.2265228

Telephone
Fax +52 55 8920 0400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Heliana

Taste Mediterranean flavors at our restaurant Heliana, with its menu specially designed to give you the best experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  391 reviews

Customer review rating 4.0/5

Henrique C. Business - Confirmed reviews ALL

Maximum water temperature was below expected; door sensor for the AC had a slight malfunction, maitenance team explained but door remained a little tilted, needed extra attention and force for completely closing. Something else, very simple, baffled me. There was no soap or soap dispenser beside the sink. Every time I needed to wash hands I had to put myself under the showr to get some of the body wash. I am still puzzled on why is that.

Thank you for taking the time to share your detailed feedback. We sincerely apologize that the water temperature did not meet your expectations and for the inconvenience caused by the door sensor malfunction. Although our maintenance team provided an explanation, we regret that the issue persisted and required extra effort on your part to fully close the door. We also appreciate your comment regarding the absence of hand soap at the sink. We understand how inconvenient this must have been, and we are reviewing this with our housekeeping team to ensure proper amenities are consistently placed for our guests’ comfort. Your observations are extremely valuable to us, and we will address each point to prevent similar situations in the future. We hope to have the opportunity to welcome you again and provide you with a much improved experience. Regards Alfredo López General Manager

Customer review rating 5.0/5

Nubia G. V. P. Business - Confirmed reviews ALL

Satisfactoria

Estimada huésped: Muchas gracias por compartir su experiencia. Nos da gusto saber que su estancia fue agradable y satisfactoria. Será un placer recibirle nuevamente muy pronto. Atentamente, Alfredo López Gerente General

Customer review rating 4.5/5

Oliver S. Business - Confirmed reviews ALL

Estancia agradable y limpia

Estimado huésped: Muchas gracias por sus amables palabras. Nos alegra saber que disfrutó de nuestra ubicación y que su estancia fue agradable y limpia. Será un placer recibirle nuevamente en Novotel Mexico City Toreo. Atentamente, Alfredo López Gerente General

Customer review rating 5.0/5

Gustavo R. R. Business - Confirmed reviews ALL

very convenient, nice, good bed, good location.

Dear guest, Thank you very much for your kind feedback. We’re delighted to hear that you found our location convenient, enjoyed the comfort of the bed, and had a pleasant stay overall. We truly appreciate your visit and hope to welcome you back again soon. Warm regards, Alfredo López General Manager

Customer review rating 4.5/5

Jannete S. M. Couples - Confirmed reviews ALL

Food was ok although I requested a tortilla soup and the gave me a chicken soup. I’ve tried to call room service to tell them and no one answered. But besides that, everything went well

Dear guest, Thank you for sharing your experience with us. We are glad to hear that, overall, your stay went well. However, we sincerely apologize for the mix-up with your order and for the inconvenience caused when you tried to reach Room Service without an answer. This is not the level of attention we aim to provide, and we will address this with our team to ensure it does not happen again. We appreciate your understanding and the time you took to let us know. We hope to welcome you back and offer you a fully seamless experience on your next visit. Warm regards, Alfredo López General Manager

Other web-users rate our hotel

  • 110 reviews 5.5/10 Location
  • 209 reviews 7.1/10 Room
  • 272 reviews 6.6/10 Service
  • 117 reviews 5.1/10 Food
  • 111 reviews 8.9/10 Amenities
  • 99 reviews 7.1/10 Cleanliness
  • 79 reviews 9.3/10 Vibe
  • 69 reviews 6.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.