Novotel Mexico City Toreo 4 stars

Customer review rating (ALL Rating) 4.5/5 517 reviews

Novotel Mexico City Toreo - Image 1
Novotel Mexico City Toreo - Image 2
Novotel Mexico City Toreo - Image 3
Novotel Mexico City Toreo - Image 4

Description

Hotel extras

  • ¤ Here, your pets are welcome. We are PET-FRIENDLY hotel!

  • ¤ We have rooms for social and/or corporate events from 15 to 300 people

  • ¤ If you're traveling as a family, children under 16 free in the same room

  • ¤ Restaurant with terrace offering daily buffet breakfast and room service

  • ¤ We care for the planet & support the community in a culture of diversity

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Mexico City Toreo

Av Primero De Mayo 120, Torre 2, San Andres Atoto
53500 NAUCALPAN
Mexico

GPS:19.4661829, -99.2265228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Heliana

Taste Mediterranean flavors at our restaurant Heliana, with its menu specially designed to give you the best experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  517 reviews

Customer review rating 4.0/5

Joseph S. Business - Confirmed reviews ALL

Professional and friendly staff. Clean room and good breakfast.

Dear Guest, Thank you very much for your kind words. We are delighted to know that you found our team professional and friendly, and that you enjoyed a clean room and a good breakfast during your stay. Your feedback truly motivates us to continue delivering the best possible service. We look forward to welcoming you back on your next visit. Sincerely, Alfredo López

Customer review rating 4.5/5

Israel S. Families - Confirmed reviews ALL

All ok, but the parking is a problem,

Dear Guest, Thank you very much for sharing your feedback. We are pleased to know that you had a comfortable stay and found the rooms clean. We regret to hear that parking was a concern during your visit. Your comments are very important to us, and we will review this matter to identify possible improvements. We appreciate your feedback and hope to welcome you back soon for an even better experience. Kind regards, Alfredo López

Customer review rating 4.5/5

Lizeth B. M. M. Couples - Confirmed reviews ALL

Good, but the battle of water was dirty and in my reservation the announcement had "city view" and my room didn't have it.

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. The condition of the water bottle and the cleanliness concerns you mentioned are not aligned with our standards, and we truly regret the inconvenience this caused. We also apologize for the confusion regarding the “city view” indicated in your reservation. We understand how important it is for the room to match what was advertised, and we will review this matter carefully. Your comments have been shared with the corresponding departments to ensure immediate follow-up and improvement. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Alfredo López

Customer review rating 4.5/5

Luis A. U. B. Business - Confirmed reviews ALL

Personnel was very friendly and kind, the room was comfortable and clean, the attention from the desk was a plus, they were very accessible.

Dear Guest, Thank you very much for your kind words. We are delighted to know that you found our staff friendly and welcoming, enjoyed a comfortable and clean room, and appreciated the attention and accessibility of our front desk team. Your feedback motivates us to continue delivering warm and attentive service. We look forward to welcoming you back on your next visit. Kind regards, Hotel Management

Customer review rating 5.0/5

Norma I. S. M. Business - Confirmed reviews ALL

Satisfactoria

Estimada huésped, Muchas gracias por compartir su opinión. Nos alegra saber que tuvo una estancia cómoda y satisfactoria. Será un placer recibirle nuevamente muy pronto. Atentamente, Gerencia del Hotel

Other web-users rate our hotel

  • 110 reviews 5.1/10 Location
  • 238 reviews 7/10 Room
  • 278 reviews 7.1/10 Service
  • 117 reviews 5.8/10 Food
  • 116 reviews 9/10 Amenities
  • 99 reviews 7.3/10 Cleanliness
  • 78 reviews 9.3/10 Vibe
  • 68 reviews 6.8/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Naucalpan