ibis Mexico Tlalnepantla 3 stars

Customer review rating (ALL Rating) 4.3/5 363 reviews

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Av Sor Juana Ines De La Cruz, Numero 132 Colonia, Tlalnepantla Centro, 54000 Tlalnepantla, Mexico

Description

Hotel extras

The pyramids of Teotihuacan, located in the region of ancient Mexico, are renowned for their rich historical heritage and impressive structures, such as the Pyramid of the Sun and the Pyramid of the Moon. Embark on this adventure with Accor!

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Hotel location

ibis Mexico Tlalnepantla

Av Sor Juana Ines De La Cruz, Numero 132 Colonia, Tlalnepantla Centro
54000 Tlalnepantla
Mexico

GPS:19.538829, -99.200022

Telephone
Fax +52 55 8311 9000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN LOUNGE

Discover the tastes and culinary specialties of Mexico. Ibis always champions local flavors. Enjoy a culinary journey with fast service in a modern and relaxed setting, all for a reasonable price.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  363 reviews

TripAdvisor Rating  3.5/5  33 reviews

Estancia agradable

Customer review rating 5.0/5

Luis A. Business - Confirmed reviews ALL

Todo excelente

Estimado Luis, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mexico Tlalnepantla. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Julian Palomo Gerente general

Estancia agradable

Customer review rating 5.0/5

Qarlos Business - Confirmed reviews ALL

un lugar mu agradable

Estimado Carlos Alberto, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mexico Tlalnepantla. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Julian Palomo Gerente general

LIMPIEZA

Customer review rating 5.0/5

Hector V. Families - Confirmed reviews ALL

AGRADABLE POR LA LIMPIEZA

Estimado Hector V., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mexico Tlalnepantla. Es siempre un placer recibir comentarios positivos de nuestros huespedes. Haremos extensivas sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Julian Palomo Gerente general

Black water in toilet

Customer review rating 1.5/5

Negocio J. Business - Confirmed reviews ALL

Not good. First at 11.00 pm the water to the toilet stopped. At 4.30 am the pipes started to shake and woke me up. I flushed the toilet and a dark black liquid come out of the toilet. The same happened to my work companion in his room. I commented this to the reception, who didn't apologize and just said it was recycled water, which was even worse as the water was dark black. Not good service. Second the carpets in the lobby of our floor looked dirty and marked. I was unsure if this hotel is well cleaned. Hopefully my feedback is of use.

Dear Christopher C., Thank you for taking the time to tell us about your experience at the ibis Mexico Tlalnepantla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julian Palomo General Manager

Revisa la ubicación si eres turista

TripAdvisor rating 4.0/5

VanessaLozO TripAdvisor review

El hotel es excelente. La atención es buena. El desayuno es tipo buffet y tienes bastante por elegir, sin embargo, la ubicación no es óptima para turistas, pues queda un poco lejos del Zocalo (40 min) y debes tomar un bus y aparte metro para llegar al centro, así que diariamente deben gastar dos transportes, tiempo y dinero en ello.

Estimada Vanessa, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Mexico Tlalnepantla. Haremos extensivas sus observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea mas agradable que la previa. Reciba un cordial saludo. Julian Palomo Gerente general

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Other web-users rate our hotel

  • 180 reviews 6.8/10 Location
  • 368 reviews 3.6/10 Room
  • 313 reviews 6.3/10 Service
  • 12 reviews 8.5/10 WiFi
  • 190 reviews 3/10 Comfort
  • 176 reviews 3.7/10 Cleanliness
  • 101 reviews 4.8/10 Value
  • 91 reviews 5.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.