Mama Shelter Lisbon 3 stars

Customer review rating (ALL Rating) 4.3/5 737 reviews

Hotel extras

  • Splendid ocean view

  • Lively restaurant and communal tables

  • Designer rooms

  • Welcoming penthouse

  • Wood-fired pizza oven

Hotel location

Mama Shelter Lisbon

Rua do Vale de Pereiro 19, RNET 10236
1250-270 LISBOA
Portugal

GPS:38.72092, -9.15262

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  737 reviews

Good location, nice atmosphere in the hotel

Customer review rating 4.0/5

Lieve Families - Confirmed reviews ALL

Our room 401 was very small what gives a bit of a claustrophobic feeling. Very noisy at the back of the hotel with people on the roof next door and the noise of the airco.

Dear LIEVE V., We very much appreciate your comments regarding your stay at the Mama Shelter Lisbon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FO Team

great location, friendly staff, vibrant

Customer review rating 5.0/5

Tjeerd H. Business - Confirmed reviews ALL

really cool hotel, good location with nice rooms and great bar/restaurant

Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! <3

Well located, perfect stay!

Customer review rating 4.5/5

Galina Friends - Confirmed reviews ALL

It is perfectly located in the best neighborhood in Lisbon. Quite and calm with beautiful buildings. Away from the city noise but at the same time pretty close to it, just at a 15 minutes walking.. The bar and the restaurant are awesome. The rooms are clean and fancy, air conditioning and hot water, comfortable beds.

Dear Galina K., We very much appreciate your comments regarding your stay at the Mama Shelter Lisbon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FO Team

Fun, well located, great staff

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

We enjoyed our stay a lot, the staff were very helpful and the vibe of the hotel very uplifting and fun. The rooms a bit small.

Dear guest, We very much appreciate your comments regarding your stay at the Mama Shelter Lisbon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FO Team

the only good about this hotel is the location its close to the center

Customer review rating 0.5/5

Vd Families - Confirmed reviews ALL

customer service and reception its the worst... I asked to talk to the manager but as i see they dont even have one

Dear Vladimir D., Thank you for taking the time to tell us about your experience at the Mama Shelter Lisbon. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. In terms of front office team, we have recently recruited new talents and of course, whilst is not an excuse, it is important to mention that we all have a learning process when in a new job and sometimes simple tasks to carry are done with a bit more time in the beginning. So I do thank you for the patience you had during your stay. About your room, the allocation sometimes can be tricky due to specific reservations and we always do our best to give you a good room. We know that you are a Diamond member and we always upgrade you if we have the chance but unfortunately, since it was the New Year's Eve, the Hotel was fully booked and was not possible to give you an upgrade at that time. However we were still able to give you a nice room with a view :) (Let me also refer that an upgrade is always depending on our availability) Still regarding your reservation, allow me to clarify that all Hotels are different and our Welcome drink is a bottle of water in the room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, André Gil - FO Supervisor

Other web-users rate our hotel

  • 276 reviews 8.9/10 Location
  • 557 reviews 6.4/10 Room
  • 672 reviews 7.8/10 Service
  • 411 reviews 9.5/10 Vibe
  • 373 reviews 7.5/10 Food
  • 278 reviews 5.4/10 Comfort
  • 247 reviews 8.2/10 Amenities
  • 211 reviews 7.8/10 Breakfast

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