Grand Mercure Batam Centre 5 stars

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. I am deeply concerned to read about your experience, and I want to begin by offering our sincere apologies. As a valued ALL – Accor Live Limitless Platinum member and a returning guest – this being your third stay with us this year – your loyalty means a great deal to us. We are truly sorry that this stay did not meet the standards of your previous visits. Addressing Your Concerns Point by Point 1. Room Allocation – Request for Corner Room Not Honored (Accommodation) You requested a corner room due to motorcycle noise affecting your sleep, but were assigned a middle room where you could still hear motorcycles passing. We sincerely apologize for this. Your request should have been honored. Your feedback has been escalated to our Front Office Manager for immediate investigation into why your request was not accommodated, and to review our room allocation protocols for returning Platinum members. 2. Toilet Bowl Stuck You noted that your toilet bowl got stuck and you had to call the hotel to clear it. We sincerely apologize for this inconvenience. Your feedback has been shared with our Engineering team for immediate inspection and preventive maintenance of the plumbing in your room. 3. Hot Water Delay on Last Day You mentioned that on your last day, it seemed the hotel shut off the hot water, and it took 5 minutes before hot water arrived at your tap. We sincerely apologize for this. Your feedback has been escalated to our Engineering team to investigate the hot water system and ensure consistent supply. 4. Food and Room Degradation (Breakfast Selection) You noted that overall, "food and room degraded" compared to your previous stays. This is deeply concerning to us, as consistency is essential. Your feedback has been shared with our Executive Chef and Executive Housekeeper for immediate review of our food quality and room maintenance standards. Celebrating the Positives We are pleased that your booking experience, arrival, check-in, our team, check-out, WiFi, and member recognition all earned 100/100 scores. We are also glad that your welcome drink exceeded your expectations, and that your welcome amenity and room upgrade met your expectations. Our Commitment to You Your feedback has been shared with the following departments for immediate action: Front Office Manager: Corner room request, room allocation for Platinum members Engineering: Toilet bowl, hot water system Executive Chef: Food quality Executive Housekeeper: Room maintenance standards Our Apology We are truly sorry that your third stay fell short of the high standards you experienced on your first two visits. Your 8/10 recommendation is a signal that we have work to do, and we are committed to restoring the consistency and quality you deserve. We hope you will give us another opportunity to welcome you back and demonstrate that your feedback has led to real improvement. With our warmest regards and sincere apologies, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's holiday and for taking the time to share your detailed feedback with us. We sincerely appreciate your kind words and honest review. We are delighted to receive your strong 90/100 overall rating and your 9/10 recommendation of our brand. Your excellent scores are truly impressive: 100/100 for arrival, accommodation, breakfast selection, our team, check-out, and sustainability 90/100 for WiFi 70/100 for cleanliness Celebrating Your Words Your review – "Comfortable stay" and "Very comfortable for relax holiday" – brings great joy to our entire team. Knowing that you found your stay comfortable for a relaxing holiday is truly rewarding. Regarding Your Feedback – Smoke Smell (Cleanliness 70/100) We have carefully noted your comment: "Was once time smell smoke in the room after back from breakfast." We sincerely apologize for this unpleasant experience. A smoke smell in a non-smoking room is unacceptable and detracts from the comfort of your stay. Your feedback has been escalated to our Executive Housekeeper and Front Office Manager for immediate investigation. We will review our room preparation and monitoring protocols, as well as reinforce our non-smoking policy with all guests, to ensure this does not recur. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your positive endorsement. We look forward to welcoming you both back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent couple's stay and for taking the time to share such a detailed and constructive review with us. We sincerely appreciate your kind words and your thoughtful suggestion. We are absolutely delighted to receive your strong 90/100 overall rating and your 9/10 recommendation of our brand. Your excellent scores are truly impressive: 100/100 for arrival, cleanliness, our team, and check-out 90/100 for accommodation, breakfast selection, and WiFi 70/100 for sustainability Celebrating Your Words Your review title – "Amazing" – and your words – "The hotel is clean and very nice ambience" – bring great joy to our entire team. Knowing that you found our hotel clean and our ambience very nice is truly rewarding. Regarding Your Feedback – Power Point Near Wardrobe for Steamer We have carefully noted your excellent suggestion: "The hotel provided with a steamer not iron, but the nearest power point is the TV and I need to hang at TV to steam the clothes. If only there's a power point at the closet/clothes hanger, would be better." This is very practical and valuable feedback. Your suggestion has been shared with our Engineering and Design teams for review and consideration in future room improvements. We agree that a power point near the wardrobe would enhance the guest experience for using the steamer conveniently. Our Gratitude It was our genuine pleasure to host you and your partner. We are honored by your trust and your positive endorsement. We look forward to welcoming you both back to Grand Mercure Batam Centre in the future. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share such a beautiful and detailed review with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across nearly every category – from booking and arrival to accommodation, cleanliness, our team, check-out, WiFi, sustainability, member recognition, sustainable food initiatives, plastic reduction, the pool, treatment experience, and kids services. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Daughter's 12th Birthday We are deeply touched that you chose to celebrate your daughter's 12th birthday with us and that our team was "so accommodating and planned surprises with me for my daughter." Knowing that we could be part of such a special family celebration is the greatest reward we could ever receive. We hope your daughter had a truly memorable birthday. Celebrating Your Words Your review – "Very friendly staff" and "Well located as One Batam Mall is just 5-6mins walk from the hotel. This hotel has free shuttle to Mega Mall too" – brings great joy to our entire team. Knowing that you appreciated our friendly staff, convenient location, and shuttle service is truly rewarding. Regarding Your Feedback – Breakfast We appreciate your suggestion: "Breakfast buffet spread could have been slightly better. E.g. have live station for pancakes for kids, instead of already cooked pancakes and left at the buffet place." Your feedback has been shared with our Executive Chef and Food & Beverage team for review and consideration. Our Gratitude It was our genuine pleasure to host you and your family. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you and your family back to Grand Mercure Batam Centre for another memorable stay – perhaps for another celebration! With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent trip with friends and for taking the time to share your feedback with us. We sincerely appreciate your kind words. We are absolutely delighted to receive your strong 90/100 overall rating and your perfect 10/10 recommendation of our brand. Your excellent scores are truly impressive: 100/100 for arrival, accommodation, cleanliness, our team, check-out, WiFi, and sustainability 90/100 overall Celebrating Your Words Your review title – "comfortable stay" – and your beautiful words – "Very comfortable stay. Well renovated and good facilities" – bring great joy to our entire team. Knowing that you found our hotel well renovated, our facilities good, and our cleanliness excellent is truly rewarding. Our Gratitude It was our genuine pleasure to host you and your friends. We are honored by your trust and your perfect endorsement. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another comfortable and memorable stay. With our warmest regards and deepest gratitude, Grand Mercure Batam Centre