The Harlow Hotel By Accor 3 stars

Customer review rating (ALL Rating) 3.4/5 149 reviews

The Harlow Hotel By Accor - Image 1
The Harlow Hotel By Accor - Image 2
The Harlow Hotel By Accor - Image 3
The Harlow Hotel By Accor - Image 4
Southern Way, CM18 7BA HARLOW, United Kingdom

Description

Hotel extras

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

Our accommodation(s)

Hotel location

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
United Kingdom

GPS:51.75578, 0.126321

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

The Sculpt Bar

Unwind in our modern bar, where you'll find all your favourite tipples and a variety of snacks on our bar menu. Sports fans can also catch all the latest action on TNT Sports.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  149 reviews

TripAdvisor Rating  3.1/5  1,021 reviews

Great stay.. calm environment..

TripAdvisor rating 5.0/5

Matthew W TripAdvisor review

Our stay was lovely. From the moment we got to reception we were glad all thanks to the nice lady at reception ufuma. She was really helpful, calm and professional even when some guests were being so rude.. I commended her on her calm natural approach to resolve the issues. The room was great. Had a nice dinner. Lovely atmosphere. Breakfast was good. Good location.. Great value and clean rooms with enough amenities in room.. Mum was happy chatting with ufuma.. I will definitely recommend all because of ufuma… Tnx

Dear Matthew, Thank you very much for taking the time to share such a positive and thoughtful review of your stay with us. We are delighted to hear that you enjoyed the calm environment and felt welcomed from the moment you arrived. Your kind words about Ufuoma at reception are especially appreciated. Her calm, professional, and caring approach is something we value greatly, and it is wonderful to know that she made such a positive impression on you and your family. We are also pleased that you enjoyed your room, dinner, breakfast, and the overall atmosphere of the hotel, and that you found the hotel clean, comfortable, well located, and good value. Knowing that your mum was happy and felt at ease during her stay is particularly rewarding for us. Thank you again for your recommendation. We very much look forward to welcoming you back to The Harlow Hotel by Accor in the future. Kind regards, The Harlow Hotel Management Team

Hotel could use some refurbishment..Parking onsite.. Restaurant and bar. Events and meeting halls all available.

TripAdvisor rating 5.0/5

Charlotte B TripAdvisor review

We had a nice quiet stay..If good vibes were a person, it would be Ufuoma no contest. She carries a calm, composed confidence that inspires trust.She communicates clearly, thoughtfully, and with respect for everyone. Her work ethic is strong, and quietly impressive. Ufuoma has a beautiful way of bringing calm into stressful situations.

Dear Charlotte, Thank you for your outstanding review and for sharing such thoughtful reflections on your stay with us. We are delighted to hear that you enjoyed a quiet and relaxing visit and that our location, facilities, and onsite amenities all contributed positively to your experience. We are especially grateful for your kind words about Ufuoma. Your description of her calm professionalism and reassuring presence is deeply appreciated. She is a valued member of our team, and your feedback reinforces the high standards of care and hospitality we strive to provide for every guest. We also note your comment regarding areas of the hotel that would benefit from refurbishment. This is a priority within our ongoing improvement plans, and guest insights such as yours help guide our focus. It was a pleasure to host you, and we hope to welcome you back for another enjoyable stay in the future. Warm regards, The Harlow Hotel Management Team

Not good

TripAdvisor rating 2.0/5

Barbara O TripAdvisor review

The hotel is very dated my room wasnt to bad but some of our groups rooms were not good had a small bar and dinning room we had an evening meal included in our package it was a buffet style meal there were limited choice the food was cold and not replenished for agess served on cold plates the staff were young people who didnt seem to have a clue the whole place was not run well at all breckfast was just as bad cold coffee

Dear Barbara, Thank you for taking the time to share detailed feedback following your group’s recent stay with us. We are very sorry to learn that your experience fell below expectations, and we appreciate the opportunity to address the concerns you raised. We regret that some of the rooms allocated to your group did not meet your expectations and that you found parts of the hotel dated. Refurbishment remains an active priority for us, and your comments reinforce the areas where improvements will have the greatest impact. We are particularly concerned by your experience with the evening meal and breakfast service. The issues you described – limited choice, food not maintained at the correct temperature, delayed replenishment, and service inconsistencies – do not reflect the standards we expect from our Food and Beverage operation. Your feedback has already been reviewed with the team, and immediate corrective actions are being implemented, including stricter temperature controls, improved buffet monitoring, and enhanced staff training. We also note your comments regarding the dining areas and the perceived lack of experience among some team members. While we do have a blend of new and established staff, it is our responsibility to ensure they are fully supported and able to deliver attentive, knowledgeable service at all times. We apologise that this was not your experience. We truly value feedback from group bookings, as it helps us refine our service for future guests. We hope you may consider giving us another opportunity to provide a far better and more seamless stay. Kind regards, The Harlow Hotel Management Team

Birthday weekend.. Was so fun All thanks to the lovely service of the reception lady Ufuma.

TripAdvisor rating 5.0/5

Nichole C TripAdvisor review

My partner and I had a very lovely stay at the hotel. Ufuma the lady on reception fragrance so nice, I had to ask her what she was wearing.. she has a very lovely smile and interacts very well with the Guest while waiting for her to check us in.. The customer service from her was great made us feel welcome.. Room was great. The breakfast was good. Quite and lovely hotel. I will definitely recommend just so you can experience the wonderful customer service from the lady Ufuma. When it got to our turn to check in we were chatting and I told her it was our Wed Anniversary and my birthday weekend and instantly she sang happy birthday song for me her voice was 😁😁.

Dear Nichole, Thank you so much for choosing to celebrate your birthday weekend with us, and for sharing such a wonderful review. We are delighted to hear that both you and your partner had a lovely stay and that the atmosphere, breakfast, and room comfort all contributed to an enjoyable visit. Your kind words about Ufuoma are truly appreciated. It is clear that her warm manner, attentiveness, and personal touches made your stay even more memorable, and we will ensure she receives your feedback. Moments like the one you described are exactly what we aim to deliver – thoughtful, genuine service that makes our guests feel valued and welcomed. We are thrilled that your celebration felt special from the moment you arrived, and we are grateful for your recommendation. We hope to have the pleasure of welcoming you back for more memorable occasions in the future. Warm regards, The Harlow Hotel Management Team

Customer review rating 0.5/5

Joseph J. Business - Confirmed reviews ALL

Really bad microwave food.

Thank you for sharing your feedback. We’re glad to hear that Gemma provided good service, but we sincerely apologize for the issues you experienced with the food and bar service. Your comments have been shared with our team to help improve the dining experience for future stays.

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.