nice, calm and clean

An Excellent Stay at Adagio & ibis Doha – Highly Recommended I would like to express my sincere appreciation to the entire team at Adagio & ibis Doha for making my stay such a pleasant and comfortable experience. From the moment I arrived, I was impressed by the warm welcome, professionalism, friendliness, and genuine hospitality shown by the staff. Every department I interacted with was helpful, attentive, and always willing to go the extra mile to ensure that everything was taken care of. A special thank you to the Front Office and Reception team for their welcoming attitude, professionalism, and continuous support. They were always approachable, polite, and ready to assist with any request. I would also like to recognise the Housekeeping team for maintaining excellent standards of cleanliness and ensuring that the room and common areas were comfortable, fresh, and well maintained throughout my stay. My appreciation also goes to the Restaurant and Food & Beverage team for their friendly service, attentiveness, and positive attitude. The team consistently made the dining experience enjoyable. I would also like to specifically thank the Lifeguard team members for taking care of the pool and the gym facility, their efforts clearly contribute to the smooth operation and welcoming atmosphere of the hotel. What stood out to me most was the team spirit and consistency of service across the hotel. Everyone was friendly, respectful, professional, and genuinely willing to help. A sincere thank you to the entire Adagio & ibis Doha family and management for your hospitality and for making me feel comfortable and welcome throughout my stay. Your efforts are truly appreciated. I would be very happy to stay at Adagio & ibis Doha again and would gladly recommend the hotel to anyone looking for friendly service, cleanliness, comfort, and genuine hospitality in Doha. Thank you once again to every member of the Adagio & ibis Doha team. Keep up the excellent work!

I asked specifically if my booking would be valid from booking.com however when I landed my bookings were discarded. And had to Book Again and wasted a lot of Money

My name is Mostafa, Accor Member #30…95H4 E. Company Client Code: SCP46… Corporate Access Code: RE819QA278 I have stayed at ibis hotels many times, both in Qatar and the UAE, and I want to start by saying that I genuinely enjoy staying with ibis. The fact that I have continued coming back is a reflection of the positive experiences I have had with the hotel, the onsite staff, and the brand overall. I am also a Gold member and have an established corporate rate, so I have always expected that my loyalty and continued business would be recognized and that dealing with the hotel would remain straightforward. I would first like to give special recognition to the onsite team because they have been excellent throughout my stays. A special thank you to Wael, who is always extremely accommodating, welcoming, and smiling whenever I see him in the mornings. His attitude genuinely makes a difference and is exactly the kind of hospitality that makes a guest want to return. I would also like to give a special thank you to Sadakha and Sabita from housekeeping. Throughout my stays, they have been extremely helpful, professional, and pleasant. They have honestly been some of the best housekeeping staff I have encountered during my travels, and I really appreciate the way they have looked after me. Overall, I am very happy with the hotel and the onsite staff. Unfortunately, I cannot say the same about my recent experience with the sales team. I previously dealt with Kim Montero for my bookings, and she was always excellent. She was fast, professional, understood my corporate arrangement, and always made me feel like she genuinely wanted me to stay at ibis. Whenever I contacted her, the booking process was easy and I never felt like I was being pushed into something I did not need. Unfortunately, because Kim was on vacation during this stay, I had to deal with Sumesh, and the experience was extremely disappointing. From the beginning, I felt that the focus was on upselling rather than understanding my existing corporate rate and my history as a loyal customer. I was told that the daily rate was QAR 180, and then I was told that my discounted corporate rate without breakfast was also QAR 180, while the rate with breakfast was QAR 215. At another point, I was told that the corporate rate was QAR 215 with breakfast and QAR 180 with breakfast. The information being provided was confusing and inconsistent. I repeatedly tried to explain that I am a regular ibis/Accor customer, that I have an established corporate arrangement, and that my corporate rates have historically been different. However, I did not feel that my concerns were being understood or taken seriously. The overall attitude I received was essentially, "This is the rate. Do you want to extend or not?" That was extremely disappointing. There was no real attempt to understand my history with the hotel, verify my corporate arrangement, or find a reasonable solution. Instead, I felt that I was simply being pushed toward a higher rate. Because of this, I had to go directly to reception to ask for assistance. The reception team was much more helpful and explained that, as a Gold member, it could actually be better for me to book through the Accor/ibis app depending on the available member rate. I therefore continued extending my stay through the 22nd using the available member rates. When the member rate increased on the 22nd, I had no choice but to contact the sales team again because I needed to use my corporate rate. What made the situation even more frustrating is that I had a colleague staying at the same hotel who was provided with the agreed corporate rate, while I was having difficulty getting the same corporate arrangement recognized despite being a frequent customer with an established corporate account. Unfortunately, my second interaction with Sumesh was just as frustrating as the first. Again, I felt that the focus was on upselling rather than assisting me with the corporate rate I have used previously. I then contacted Lindl because I wanted to escalate the matter and get some clarification. Unfortunately, I was again given information that did not make sense based on my previous experience. I was told that the rate was QAR 215 and that the corporate rate did not have a room-only/no-breakfast option. This was particularly confusing because I have booked the corporate rate without breakfast numerous times in the past. I explained this, but unfortunately I did not feel that my concerns were properly addressed. Instead, I was simply sent back to Sumesh. At this point, the entire process became extremely frustrating. I want to make it clear that my complaint is not simply about the difference between QAR 180 and QAR 215.It is about the way a loyal customer was treated. I completely understand that hotel rates change, availability changes, and different rates may apply depending on the booking channel. I am not expecting special treatment simply because I am a Gold member. However, when a customer has an established corporate agreement, has stayed with the brand repeatedly in Qatar and the UAE, and has a documented history of booking under that arrangement, I expect the sales team to understand the account, communicate the available options clearly, and make a genuine effort to assist. Instead, I felt like my loyalty did not matter at all. I have continued choosing Accor because I enjoy the brand and because I have had excellent experiences with the onsite staff. I genuinely expected that my loyalty, Gold membership, frequent stays, and corporate relationship would make the booking process easier. Instead, I reached Gold status and still felt like I was being treated as though I was simply a customer that does not matter. The irony is that the reception and housekeeping teams were doing an excellent job and gave me every reason to want to continue staying at the hotel. I have genuinely enjoyed getting to know some of the staff during my stays, and people like Wael, Sadakha, and Sabita are a major reason why I have enjoyed coming back. Unfortunately, the sales team completely changed that experience. Due to this situation, I ultimately had to check out. I am still in Qatar for another two weeks, so I could have continued staying at ibis. Instead, I have now taken my business somewhere else. As someone who travels frequently and books hotels regularly, I naturally want to give my business to companies that make me feel valued as a loyal customer and make the booking process easy rather than unnecessarily difficult. I am disappointed because I was expecting my loyalty to ibis/Accor in both Qatar and the UAE to be beneficial in some way. Other hotel groups, such as Marriott, have systems and processes where frequent guests and corporate customers can build a relationship with the hotel and receive consistent service and recognition. I am not asking for preferential treatment. I am asking for consistency, proper communication, and recognition of an existing corporate relationship. I sincerely hope that management reviews this situation, because I believe this could have been resolved very easily if the sales team had simply taken the time to understand my account and previous rates. I want to finish by emphasizing again that I am very happy with the hotel itself and especially with the onsite staff. My experience with the reception, housekeeping, and other hotel staff has been very positive, and I genuinely appreciate everything they have done for me during my stays. My disappointment is specifically with the sales department and the way my corporate booking was handled by Sumesh and, subsequently, Lindl. I hope this feedback reaches the appropriate management team. I am giving this feedback because I actually like ibis and have chosen to stay with the brand repeatedly. I would not be writing such a detailed review if I did not care about my relationship with the hotel.

Excellent 👍

The manager Pathan was especially helpful, I had a work pick up early so only had a cup of coffee for breakfast, the work pick up got cancelled so I was able to now have a proper breakfast which Pathan sorted out for me. He is a balanced thinking and is a great asset to the hotel.

Very good and hospitable staff, cleaning team particularly Ms Sabita and helpful security and housekeeping staff. Our experience with Mr Enok from Uganda was excellent.

Amazing hospitality and warm welcome Staff are very friendly and helpful The hotel location is great The room is super comfortable Special thanks to MR/ Pathan for making my stay great and also angel ..

Great place, great team. Only need smart tv's in room... smiles.

“My stay at ibis Doha was excellent. The staff were welcoming and attentive, ensuring a smooth check‑in and a pleasant experience throughout. The rooms were clean, comfortable, and well maintained, making it easy to relax after a long hitch offshore. The location is convenient, with easy access to the city, and the overall atmosphere felt safe and professional. I would happily recommend ibis Doha to friends and colleagues for both business and leisure trips.”

All the staff are just exceptional. Much appreciated the service

I was expecting a much better level of customer service during my stay. Unfortunately, I had a poor experience with the breakfast service. The staff did not manage my situation effectively, and I was disappointed with the way my concerns were handled. As a result, I decided to cancel the remaining six days of breakfast. This experience negatively affected my overall stay, and unfortunately, I would not consider booking with you again in the future. I hope you will take this feedback seriously and use it to improve the customer experience for future guests.

Best price for the same day booking. Good location. Very accomodating and good looking receptionist Mr Wael. And the bed is perfect, very comfortable.

the cleaning service such as Ms. Sabita and her supervisor were very friendly, including the front desk people from Mr. Ahmed to Mr. Nicholas. They were also kind and helpful. However the pool maintenance could have been better. My eyes got burnt two times out of chlorine in the pool. There was no tear-drops in the medical kit whether in the first or second case.

Thanks to Rohit Angel and team

they have agreement with Urbain Point app , and they don't apply it .

The place and staff were good, and overall, the accommodation was satisfactory. However, upon our arrival, we noticed that the room had a strong cigarette smell. This was unpleasant and affected the overall comfort and cleanliness of the room. We hope that proper cleaning and ventilation can be done to ensure that the room is fresh and smoke-free for the next guests.

I had a wonderful stay at the hotel. Everything was comfortable and well taken care of. The breakfast was definitely one of the highlights. There was a great variety of delicious options, and the quality of the food was excellent. More than the food, I would especially like to appreciate the restaurant staff, whose behaviour was amazing. They were extremely friendly, polite, attentive, and always ready to help with a warm smile.

The receptionists are all very kind, it is a pleasure to be in this hotel