Mövenpick Hotel & Residence Hajar Tower Makkah 5 stars

Customer review rating (ALL Rating) 4.5/5 2,654 reviews

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P O Box 17700, The Clock Towers, Makkah 21955, Near King Abdul Aziz, 21955 MAKKAH, Saudi Arabia

Description

Hotel extras

  • Few steps from the Holy Kaaba

  • elegantly renovated Patrial Haram & Kaaba view rooms and Suites

  • Enjoy an exceptional dining experience.

  • Stay connected with complimentary high-speed Wi-Fi

  • Convenient laundry and pressing services

Our accommodation(s)

Hotel location

Mövenpick Hotel & Residence Hajar Tower Makkah

P O Box 17700, The Clock Towers, Makkah 21955, Near King Abdul Aziz
21955 MAKKAH
Saudi Arabia

GPS:21.419114, 39.824608

Telephone
Fax +966 12 571 7100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,654 reviews

TripAdvisor Rating  4.3/5  2,021 reviews

10/10

TripAdvisor rating 5.0/5

Yosif M TripAdvisor review

Thanks for miss Anwar I'm very happy with this hotel, 🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰 Excellent sirves and restaurant is very good

Phenomenal experience and service

TripAdvisor rating 5.0/5

Omar A TripAdvisor review

Had a pleasant staying with the utmost amazing experience facilitated by Raghad from guest experience. Everything was up to professional standards from amenities, food, services, neatness and cleanliness. I’d highly recommend visiting as this would be my get go staying destination from now on.

Dear valued guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Khamis Alahmadi Assist Guest Service Manager Mövenpick Hotel Residences Hajar Tower Makkah

Definitely not a 5 star hotel

TripAdvisor rating 1.0/5

Aziz U TripAdvisor review

Definitely not a 5-star hotel Calling this a 5-star hotel is honestly shocking. I have no idea who certified it as such — at best, it’s a 3-star. The hotel itself is poor, management is worse, and the overall experience was extremely disappointing. Housekeeping was lazy and did only half the job. On top of that, they seemed to expect tips every time they cleaned the room, despite the poor standard of work. ❌ Bad points Rooms are very outdated Carpets are dirty Poor lighting — only lamps, making the room dark Very dusty No bathtub, only a shower Bathroom is outdated, small, and dark Facilities such as the TV, sink, and cooker were either not working or in very poor condition Shower head was mouldy Breakfast was awful — same food every day with very limited options (only ate there once during a 5-day stay) Lifts take a very long time and are confusing to use Room numbering/signage is unclear and poorly marked ✅ Good points Bed and pillows were comfortable (although the bed was only a small single) Nice views if your room faces the mosque Very close to the Haram Directly connected to the Clock Tower Mall Convenient access to food and shopping ❗ Final thoughts I would never stay at this hotel again. You’re far better off spending a bit more and staying at Swissôtel or Hilton — they are much better in every way.

Dear Valued Guest Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment you experienced during your stay. This is certainly not the level of service or comfort we aim to provide our guests, and we truly regret that we fell short of your expectations. Your comments regarding housekeeping, room condition, facilities, and breakfast quality have been noted and will be shared with the relevant management teams for immediate review and improvement. Guest feedback like yours is taken very seriously, as it helps us identify areas that require urgent attention. We would really appreciate the opportunity to discuss your experience further and address your concerns directly. Kindly share your booking number and contact details to the following email (hotel.maakah@movenpick.com), so our team can reach out to you personally. Sincerely yours, Guest Relation Team Mövenpick Hotel Residences Hajar Tower Makkah

All good

TripAdvisor rating 5.0/5

Fearless25665668828 TripAdvisor review

Its all good, from the breakfast until the room. Thee food is good, the housekeeping is kind. Live too live in movenpick makkah

Dear valued guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Khamis Alahmadi Assist Guest Service Manager Mövenpick Hotel Residences Hajar Tower Makkah

Customer review rating 0.5/5

Abdou N. Solo - Confirmed reviews ALL

The quality of the meals was good. Regarding the rooms, they need to be renovated; the toilets were not clean.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

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Other web-users rate our hotel

  • 2,162 reviews 9.6/10 Location
  • 5,370 reviews 8.5/10 Room
  • 14,773 reviews 9.7/10 Service
  • 91 reviews 3.4/10 WiFi
  • 3,352 reviews 9.1/10 Cleanliness
  • 3,141 reviews 9.2/10 Food
  • 1,692 reviews 8.3/10 Breakfast
  • 7 reviews 10/10 Bar

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