Mövenpick Jumeirah Lakes Towers 5 stars

Customer review rating (ALL Rating) 4.3/5 999 reviews

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Description

Hotel extras

  • The Gateway to Dubai Marina & JBR

  • Seamless Connectivity: Steps from the Dubai Metro

  • A Strategic Hub for Business Leaders

  • 4 Diverse Dining & Entertainment Options

  • Complimentary access to RIVA Beach Club

Our accommodation(s)

Hotel location

Mövenpick Jumeirah Lakes Towers

Cluster A, Jumeirah Lakes Towers, 454439
454439 DUBAI
United Arab Emirates

GPS:25.066013, 55.138134

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  999 reviews

Customer review rating 5.0/5

Henry J. A. C. Business - Confirmed reviews ALL

From pick up to leaving everything was smooth. Hard to fault. The lift was being repaired but that was not within the control of the staff who were very helpful.

Dear Henry, Thank you for your wonderful feedback and perfect rating. We are delighted to know that your experience, from arrival to departure, was smooth and enjoyable. We appreciate your understanding regarding the lift maintenance and are especially pleased that our team made you feel well looked after throughout your stay. Your kind words are a great encouragement to our team. We look forward to welcoming you back to Mövenpick Hotel Jumeirah Lakes Towers. Sincerely, David Russell Cluster General Manager

Customer review rating 4.5/5

Sebastian K. Solo - Confirmed reviews ALL

Very nice accomodation, clean and well maintained rooms. Very nice personell! Fantastic breakfast. Now the things to improve: - One lift was not working leading to long waiting times when going up or down. - I asked to get the plugs at the table repaired after they stopped working including the reading light, but nobody was sent.

Dear Sebastian, Thank you for sharing your feedback and for highlighting our comfortable accommodation, well-maintained rooms, friendly team and breakfast selection. We are delighted that you enjoyed your stay and found it to be good value for money. We sincerely apologise for the inconvenience caused by the lift being out of service and the resulting waiting times. We also regret that your request to repair the electrical sockets and reading light was not followed up as expected. This falls short of the level of service we strive to provide. Your comments have been shared with our Engineering and Front Office teams to reinforce timely follow-up on maintenance requests and ensure that guest concerns are properly addressed. Thank you once again for your valuable feedback. We look forward to welcoming you back for an even better experience. Sincerely, David Russell Cluster General Manager

Customer review rating 5.0/5

Ali F. Couples - Confirmed reviews ALL

The room was amazing, i was very well acknowledged for me loyalty, the team is very pleasand. The asian gentleman at the Reception was very warm and cordial, smiling always (sad i am unable to remember his name

Dear Ali, Thank you for your wonderful feedback and perfect rating. We are delighted to know that you enjoyed your room and overall experience with us. It is especially rewarding to hear that your loyalty was recognised and that our team made you feel genuinely welcomed. Your kind comments about our Reception colleague, Lynn, are greatly appreciated and will certainly be shared with him. We look forward to welcoming you back to Mövenpick Hotel Jumeirah Lakes Towers for another memorable stay. Sincerely, David Russell Cluster General Manager

Customer review rating 4.5/5

Baligh A. Families - Confirmed reviews ALL

Special Thanks to Mr. Mohammed Salah who was the main reason behind having such good experience, where he was so much helpful in solving different problems ( Check in Time, Hospitality) He is the only one I can say with high Hotel Management Standards, One thing was annoying is the elevator which is only one in working condition and other not applicable, which makes guests wait for long time to move up or down. For Family with Kids : there is no special pool for kids. I gave 9 out of 10 because of One Person working in the Hotel ( Mr. Mohammed Salah) The checking in Toke more than 35 minutes for only one room where i have a reservation of Two Room which is unbelievable ( Solved By the Same Manager ) offering us a better option as a complimentary. Wrong Service in an order of Zero Beer , Also solved by the Same Manager ( Mr. Salah) Honestly witnessed more than 3 problems solved by him with other guests with same level of Management. Thank you Mr. Salah for making our stay perfect

Dear Baligh, Thank you for sharing your detailed feedback and for your generous rating of 9 out of 10. We are delighted to know that Mohammed Salah made such a positive impact on your stay through his attentive service, professionalism, and commitment to resolving your concerns. Your kind recognition will be shared with him and our team. We sincerely apologise for the delay during check-in, the inconvenience caused by the elevator situation, and the other service issues you experienced. We also appreciate your feedback regarding the swimming pool facilities for children, which helps us identify opportunities to improve our guest experience. Thank you for giving us the opportunity to address your concerns during your stay. We look forward to welcoming you and your family back to Mövenpick Hotel Jumeirah Lakes Towers for an even more seamless and enjoyable experience. Warm regards, David Russell Cluster General Manager

Customer review rating 5.0/5

Vusal S. Couples - Confirmed reviews ALL

Everything was great. All staff were very polite, helpful, smiling and supportive. Especially Linn from reception was very kind and helpful. The bed and pillows were unusually and extremely comfortable which you can rarely see in other hotels.

Dear VUSAL S., We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Russell Cluster General Manager

Other web-users rate our hotel

  • 434 reviews 9/10 Location
  • 735 reviews 7.8/10 Room
  • 1,611 reviews 9.5/10 Service
  • 7 reviews 9/10 WiFi
  • 384 reviews 9/10 Breakfast
  • 304 reviews 8.5/10 Cleanliness

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