Customer review rating (ALL Rating) 4.3/5 202 reviews
Enjoy yourself to one of our comfortable and spacious room that offers an authentic local experience. Special features such as tea making facilities, minibar, safe, LCD TV, slippers, hairdryer, opening windows and free WIFI.
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Mercure Sibiu Airport
Soseaua Alba Iulia 120
Telephone +40 269 228 875
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Access: 6 km / 3.73 mi 1 hrs walk / 10 min drive
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Treat yourself with the unique and authentic dining experience and discover the International and the traditional Romanian cuisine at our restaurant.
Our guest reviews
100% genuine reviews from our guestsFind out more
Well located, but facility is not enough for relax
Customer review rating 1.5/5
Ryohei K. Solo - Confirmed reviews ALL
The hotel arranged a room for me, to where I had to go up stairs and steps, even though I have a ALL gold status and brought a carry case. In addition to the hotel did not provide any welcome drink or voucher, even though I am ALL gold status holder.
Dear Mr Ryohei K., Thank you for taking the time to tell us about your experience at the Mercure Sibiu Airport Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us,but you received exactly the room type that the agency ,trough wich you have made the reservation, has reserved and the hotel ,also was fully booked so there where no other rooms available .Also you where not eligible for any welcome drink or upgrade as the reservation code was not eligible. Please check alll elligible rates on accor.com and the reservation should be made trought the hotel website also. Thank you for understanding and we do appreciate that you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Dorin M-Front Office Manager
Customer review rating 4.5/5
Mircea Couples - Confirmed reviews ALL
Quiet location, even on side of main road. Nice rooms, super breakfast,
Dear Guest, Thank you for the great review of our hotel! It is always a pleasure to receive positive feedback We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Dorin M Rooms Division Mg
Customer review rating 1.5/5
Daniela P. Business - Confirmed reviews ALL
It is the only hotel in Accor group where I didn't feel welcome as a guest. I have booked 2 rooms and at check-in I have asked for the upgrade as a silver member benefit, but I only got upgraded for 1 room, not both. The welcome drink I was informed it is only for the member and not for the other guest staying in the room. The hot water was running only cold, in the lobby area it was freezing, the food was not available to order for dinner or snack. Some other guests I met there were complaining about the heating in the rooms which was missing and the housekeeping services. Related to housekeeping, I had hair on my bed sheets, which I took photos, but next day I forgot to show it to the staff there as I was in a hurry to leave. When I discussed with the receptionist about member benefits, he told me that my membership doesn't count as I am silver member, and even not diamond has many benefits there. I have asked if the discount for F&B it is applicable because we used the drinks in the lobby, but he even didn't know what I am talking about. I am wondering how the same hotel group can apply different policies to its members. And how this hotel can be Accor hotel, it is impossible for me to understand. The only good thing there was the breakfast, with a wide variety of food and a very kind and sociable waiter. Anyway, I am sure that this hotel is not on my come-back list.
Dear Guest, Thank you for sharing your feedback to us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If you may please check the members benefits on all accor website on silver level.My colleagues gave you more benefits than you were entitled to according to your status.Only from Gold you can get free upgrade and drinks.Also the benefits can be used only of the card holder.You should try to make the reservation again with one adult+1 child maybe there were some maintenance services.Also please check the child pollicyes. Please rest assured that we are taking the appropriate measures to address the rest of the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Dorin M-Front Office Manager
Good stay for one night, close to the company
Customer review rating 3.5/5
Ciprian Solo - Confirmed reviews ALL
Business trip, close to the company, good conditions, very warm at night though and some small discrepancies in personnel approach to the customer
Dear Mr Ciprian B., We very much appreciate your comments regarding your stay at the Mercure Sibiu Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Dorin M
Customer review rating 1.5/5
A.m Friends - Confirmed reviews ALL
Awful and arrogant staff - delayed check-in, poor quality of the rooms. We won’t return ever here.
Dear Guest, Thank you for sharing your feedback regarding your stay with us at the Mercure Sibiu Airport Hotel. We believe the review posted by you is not objective. Mercure Sibiu Airport Hotel is a 4 star hotel that respects certain standards. We take pride in engaging our guests and making their stay memorable and problem free. Best Regards, Dorin Muntean-Room Division Manager
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price