Name: Hotel in Sibiu - 4 star Mercure Sibiu Airport - ALL - ALL
Address: Soseaua Alba Iulia 120, SIBIU, 550052, Romania
Telephone: +40269228875
Rating: 4.3

Description

Mercure Sibiu Airport

Hotel for travellers looking for local and authentic experiences

The team of Mercure Sibiu Airport wishes you a warm welcome. Enjoy our good location close to the airport and allow us to take care of you and make your stay in Sibiu confortable.

Claudiu Fratila, Hotel Manager

The fully renovated, 4-star Mercure Hotel Sibiu Airport offers its guests an authentic local experience with a concept focused on the historic center and the Saxon communities of Hermannstadt. The hotel has an ideal location, allowing quick access to all part of Sibiu. Mercure Sibiu Airport has 85 air conditioned rooms, free WiFi, till 80 free private parking places, and offers guests a fitness center, dry sauna and massage. Enjoy the special ambiance created by the perfect mix of history and modernity!

The 4-star Mercure Hotel Sibiu Airport offers its guests an authentic local experience with a concept focused on the historic center and the Saxon communities of Hermannstadt. The hotel has an ideal location, to access to all parts of Sibiu. Experience Sibiu and enjoy your stay at Mercure Sibiu Airport****. Take advantage of our business offer with large conference halls and good facilities for all types of events, or relax in our exquisite ambiance, with friendly staff, at our Lobby Bar.

Hotel extras

Free wi-fi
Free parking
Spacious Conference Center
Restaurant with seasonal terrace
Free access to fitness center

ALLSAFE approved hotel

Our accommodation(s)

Enjoy yourself to one of our comfortable and spacious room that offers an authentic local experience. Special features such as tea making facilities, minibar, safe, LCD TV, slippers, hairdryer, opening windows and free WIFI.

Room

Economy room with 1 single bed

One person
15 m² / 161 sq ft

Bedding 1 x Single bed(s)
Views: Panorama view

Room

Economy room with 1 double bed

2 persons
18 m² / 193 sq ft

Bedding 1 x Queen size bed(s)
Views: Panorama view

Room

Standard room with 1 double bed

2 persons
20 m² / 215 sq ft

Bedding 1 x King size bed(s)
Views: Mountain view or Airport view
Accessible room

Room

Standard room with 2 single beds

2 persons
20 m² / 215 sq ft

Bedding 2 x Single bed(s)
Views: Hills view or Dune view
Accessible room

Room

Standard room with 3 single beds

3 persons
26 m² / 279 sq ft

Bedding 2 x Single bed(s) and 1 x Queen size bed(s)
Views: Mountain view or City View
Most of the accommodation: Corner Room or Balcony

Room

Privilege room with 1 double bed

2 persons
20 m² / 215 sq ft

Bedding 1 x King size bed(s)
Views: Mountain view or Courtyard View or Airport view
Most of the accommodation: Balcony
Accessible room

Hotel location

Mercure Sibiu Airport

Soseaua Alba Iulia 120
550052 SIBIU
Romania

GPS:45.793363, 24.111461

Telephone +40 269 228 875

CFR

Railway station

Access: 6 km / 3.73 mi 1 hrs walk / 10 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

In summary

On site

Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

ANA

Treat yourself with the unique and authentic dining experience and discover the International and the traditional Romanian cuisine at our restaurant.

Our guest reviews

Well located, but facility is not enough for relax

Ryohei K. Solo - 3/21/2023 Confirmed reviews ALL

The hotel arranged a room for me, to where I had to go up stairs and steps, even though I have a ALL gold status and brought a carry case. In addition to the hotel did not provide any welcome drink or voucher, even though I am ALL gold status holder.

Dear Mr Ryohei K., Thank you for taking the time to tell us about your experience at the Mercure Sibiu Airport Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us,but you received exactly the room type that the agency ,trough wich you have made the reservation, has reserved and the hotel ,also was fully booked so there where no other rooms available .Also you where not eligible for any welcome drink or upgrade as the reservation code was not eligible. Please check alll elligible rates on accor.com and the reservation should be made trought the hotel website also. Thank you for understanding and we do appreciate that you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Dorin M-Front Office Manager

Very confortable

Mircea Couples - 1/30/2023 Confirmed reviews ALL

Quiet location, even on side of main road. Nice rooms, super breakfast,

Dear Guest, Thank you for the great review of our hotel! It is always a pleasure to receive positive feedback We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Dorin M Rooms Division Mg

disappointed

Daniela P. Business - 12/21/2022 Confirmed reviews ALL

It is the only hotel in Accor group where I didn't feel welcome as a guest. I have booked 2 rooms and at check-in I have asked for the upgrade as a silver member benefit, but I only got upgraded for 1 room, not both. The welcome drink I was informed it is only for the member and not for the other guest staying in the room. The hot water was running only cold, in the lobby area it was freezing, the food was not available to order for dinner or snack. Some other guests I met there were complaining about the heating in the rooms which was missing and the housekeeping services. Related to housekeeping, I had hair on my bed sheets, which I took photos, but next day I forgot to show it to the staff there as I was in a hurry to leave. When I discussed with the receptionist about member benefits, he told me that my membership doesn't count as I am silver member, and even not diamond has many benefits there. I have asked if the discount for F&B it is applicable because we used the drinks in the lobby, but he even didn't know what I am talking about. I am wondering how the same hotel group can apply different policies to its members. And how this hotel can be Accor hotel, it is impossible for me to understand. The only good thing there was the breakfast, with a wide variety of food and a very kind and sociable waiter. Anyway, I am sure that this hotel is not on my come-back list.

Dear Guest, Thank you for sharing your feedback to us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If you may please check the members benefits on all accor website on silver level.My colleagues gave you more benefits than you were entitled to according to your status.Only from Gold you can get free upgrade and drinks.Also the benefits can be used only of the card holder.You should try to make the reservation again with one adult+1 child maybe there were some maintenance services.Also please check the child pollicyes. Please rest assured that we are taking the appropriate measures to address the rest of the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Dorin M-Front Office Manager

Good stay for one night, close to the company

Ciprian Solo - 12/19/2022 Confirmed reviews ALL

Business trip, close to the company, good conditions, very warm at night though and some small discrepancies in personnel approach to the customer

Dear Mr Ciprian B., We very much appreciate your comments regarding your stay at the Mercure Sibiu Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Dorin M

AWFUL SERVICE

A.m Friends - 12/13/2022 Confirmed reviews ALL

Awful and arrogant staff - delayed check-in, poor quality of the rooms. We won’t return ever here.

Dear Guest, Thank you for sharing your feedback regarding your stay with us at the Mercure Sibiu Airport Hotel. We believe the review posted by you is not objective. Mercure Sibiu Airport Hotel is a 4 star hotel that respects certain standards. We take pride in engaging our guests and making their stay memorable and problem free. Best Regards, Dorin Muntean-Room Division Manager

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

110 reviews 8.9/10 Location
179 reviews 5.9/10 Room
148 reviews 8/10 Service
103 reviews 9.1/10 Breakfast
83 reviews 5.6/10 Cleanliness
55 reviews 2.7/10 Food
9 reviews 0/10 Bar

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Mercure Sibiu Airport

Description

Hotel extras

Our accommodation(s)

Economy room with 1 single bed