The Olsen Melbourne - Art Series 5 stars

Customer review rating (ALL Rating) 4.4/5 1,965 reviews

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Description

Hotel extras

  • Offers travellers premier accommodation with 224 elegant, spacious suites

  • Located in Melbourne's premiere residential suburb, South Yarra

  • John Olsen Art and Art Library in every suite.

  • Melbourne's Sports & Entertainment

  • Learn about the works of John Olsen with a tour with our in-house Art Curator.

Our accommodation(s)

Hotel location

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141 SOUTH YARRA
Australia

GPS:-37.837909, 144.995693

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPOONBILL RESTAURANT

Drawing inspiration from John Olsen's love of all things Australian, Spoonbill's menu offers a multi-faceted paddock to plate experience. Highlighting the origin, delivery and special characteristics of the food, Spoonbill leaves guests enlightened.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,965 reviews

Customer review rating 0.5/5

Stuart L. Business - Confirmed reviews ALL

Cleaner throughout my orthotics which were left in the cupboard due to poor light from broken light (rather than handing into lost property) l am now out of pocket by $800

Customer review rating 4.5/5

Michael M. Families - Confirmed reviews ALL

Just an overnight stay while family went to the theatre

Dear Michael , Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable. We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction. We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. Kind regards, Raghu Sharma Assistant Front Office Manager

Customer review rating 3.0/5

Giovanni C. Business - Confirmed reviews ALL

Comfortable - rooms are tired I paid a lot for a room with a poor view - $465

Dear Giovanni, Thank you for sharing your feedback with us, although we're truly disheartened to learn that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused during your stay. We deeply value the importance of attentive service and regret that you felt it was lacking. Rest assured, we take your comments seriously and will investigate the matter further to understand where we fell short in delivering the level of service we aim to provide to all our guests. Your feedback serves as a valuable opportunity for us to improve, and we are committed to addressing any issues to ensure a more positive experience for future guests. Once again, we apologize for the disappointment you experienced and hope to have the opportunity to restore your confidence in our hotel during your next visit. Kind regards, Raghu Sharma Assistant Front Office Manager

Customer review rating 5.0/5

Mark L. M. Business - Confirmed reviews ALL

Very comfortable and great service

Dear Mark , Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable. We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction. We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. Kind regards, Raghu Sharma Assistant Front Office Manager

Customer review rating 3.5/5

Ryan W. Friends - Confirmed reviews ALL

Lovely checkin - lady in the pink coat was extremely helpful and lovely. Room was beautiful however we were asked if we wanted the hot tub topped up on Saturday morning and we said yes. Arrived back Sat evening and it was not topped up and it was 22 degrees. Maintenance guy came and he was obviously not happy as he was about to go home. Stated it was fixed and it was not. No hot tub on the Saturday night.

Dear Ryan , Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable. We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction. We appreciate your feedback with maintenance issue will make sure this is passed on to designated department. We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. Kind regards, Raghu Sharma Assistant Front Office Manager

Other web-users rate our hotel

  • 720 reviews 9.2/10 Location
  • 1,085 reviews 7.5/10 Room
  • 892 reviews 8.8/10 Service
  • 6 reviews 6/10 WiFi
  • 287 reviews 6.2/10 Cleanliness
  • 135 reviews 8.1/10 Breakfast
  • 99 reviews 8.1/10 Pool
  • 68 reviews 8.7/10 Bar

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