Dear Michael, Thank you for sharing your positive feedback with us. We are delighted to hear that you found your stay to be good value for money and that you were happy with our facilities and breakfast. It’s wonderful to know that you had an enjoyable experience. We appreciate your kind comments and look forward to welcoming you back again in the future. Kind regards, Assistant Manager

Dear Nadia, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location and found your room comfortable and spacious. It is wonderful to know that these aspects contributed to a pleasant stay. We truly appreciate your kind comments and look forward to welcoming you back again in the future. Kind regards, Assistant Manager

Dear Rhys, Thank you for choosing Peppers Waymouth for your recent stay, and for providing such detailed feedback. I am incredibly disappointed to hear that your experience with us has been negative as of late, particularly when it comes to your Platinum membership. As your booking was made with a group rate, it is unfortunately ineligible for points earning. I sincerely apologise if the difference in the way that this was communicated to you or your colleagues made you feel as though the team was being dishonest with you. Unfortunately, it appears their memberships were flagged and attached before their arrival dates, which meant that we were able to honour soft benefits such as room upgrade with advance notice. I sincerely regret that this was missed for your reservation, please trust that despite a 100% full occupancy at the time of realising your membership our team made every effort to accommodate as many benefits as possible, but unfortunately an upgrade was not something we could facilitate on this occasion. As a gesture of appreciation for your loyalty, we have credited 1000 courtesy points to your membership. Your loyalty is truly valuable to us, and we hope to welcome you back for a more positive experience. Kind regards, Assistant Managers

Dear Nicole, Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the experience you had during check-in. We are disappointed to hear that you found our initial interaction unfriendly and that your question regarding the iron was not handled in the helpful and welcoming manner we expect from our team. We are pleased that another team member was able to assist you and provide the information you needed. We are also sorry to hear that the coffee served during breakfast did not meet your expectations. Your comments are valuable to us, and we will share this feedback with the relevant teams so we can review both the service experience and the quality of the breakfast coffee. Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a much warmer and more enjoyable experience on a future visit. Kind regards, Assistant Manager

Dear Esther, Thank you very much for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that you had a very pleasant stay and, in particular, that your late-night check-in was handled smoothly. I will be sure to pass your kind words on to Ahnaf. It is wonderful to know that he was able to assist you with ease and make what could have been a complicated arrival a stress-free experience. Your recognition means a great deal to our team, and we truly appreciate your kind feedback. We look forward to welcoming you back again in the future. Warm regards, Assistant Manager

Dear Mark, Thank you so much for your wonderful and heartfelt review. It is truly rewarding to hear that you enjoyed your stay and, most importantly, that our team made you feel genuinely welcomed and valued. We would also like to sincerely thank you for your continued loyalty as a valued Platinum member. Your ongoing support means a great deal to us, and we are delighted that your experience with us reflected the level of care and hospitality you deserve. While we are thrilled that you enjoyed our facilities, rooms, pool, gym, and dining experience, your kind words about our team mean the most to us. Creating genuine connections with our guests and making them feel at home is exactly what we strive for, so it is fantastic to know that these small gestures made such a positive impression. A very special thank you for recognising Sara. I will be delighted to share your wonderful feedback with her and the wider team. Her enthusiasm for Adelaide, her thoughtful recommendations, and her genuine approach to hospitality are exactly the qualities we love to see in our team members. I am sure your comments will mean a great deal to her. Thank you once again for choosing to stay with us, and for taking the time to recognise our team. We look forward to welcoming you back again soon and creating another exceptional experience for you. Kind Regards, Assistant Manager

Dear Jan, Thank you for taking the time to provide your feedback. We sincerely regret that your arrival experience did not meet your expectations. We would, however, like to clarify that I personally spoke with you upon arrival regarding the reservation issue and the circumstances surrounding your accommodation. At the time, we understood from our conversation that the situation had been discussed and resolved to your satisfaction, and that you were comfortable with the arrangements made for your stay. Our team made considerable efforts to resolve the reservation discrepancy, including attempting to contact your travel agent and reviewing the available booking information. Ultimately, we extended your reservation to ensure that you were accommodated for the required two nights. We are nevertheless sorry for the frustration and inconvenience you experienced during the process. We take your comments seriously and will continue to review our procedures for handling reservation discrepancies to ensure these situations are managed as efficiently and professionally as possible. Kind regards, Naomi Yanez Assistant Manager

Dear Stephen, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found your room modern and clean, and that our central location was convenient for your stay. We are sorry to hear that your experience was not entirely suited to a longer stay, and we sincerely apologise for the inconvenience you experienced with the telephone and the lack of follow-up after reporting the issue. We understand how frustrating this would have been and appreciate you bringing it to our attention. In relation to the room facilities, the room category you booked does not include a balcony. We do, however, have other room categories at Peppers Waymouth that offer balconies. For guests seeking additional facilities such as a kitchenette and microwave, our apartment-style accommodation at our other Accor properties may be a more suitable option, particularly for extended stays. We appreciate your feedback and your comments will assist us in better understanding the needs of our guests when recommending the most suitable accommodation. We hope to have the opportunity to welcome you again and provide an experience more suited to your requirements. Warm regards, Assistant Manager

Dear Katherine, Thank you for your wonderful review and, most importantly, for your continued loyalty as a Diamond member. We truly value your ongoing support and are delighted to know that you enjoyed your stay with us. It is wonderful to hear that our friendly team, attentive service and delicious dining contributed to such a positive experience. Your kind words are greatly appreciated and will certainly be shared with the team. We look forward to welcoming you back to Peppers Waymouth and continuing to make each stay a memorable one. Warm regards, Assistant Manager

Dear Kay, Thank you for taking the time to share your feedback with us, and especially for your continued loyalty as an Accor Gold member. We truly appreciate your support and are grateful that you chose to stay with us again. I’m sincerely sorry that we fell short of your expectations during your recent stay. I understand how frustrating it must have been to repeatedly request basic amenities such as water, coffee pods and milk, particularly when your preferences are already noted in your profile. These are simple details, but they are important, and you should not have had to ask more than once. I’m also very sorry to hear about the condition of the bathrobes. Receiving an unclean bathrobe is certainly not acceptable, and I apologise for the disappointment this caused. Your feedback has been shared with our Front Office and Housekeeping teams, and we are following up with them to reinforce the necessary checks and avoid similar oversights in the future. Thank you again for your honesty and for bringing this to our attention. We truly value your loyalty and hope to have the opportunity to welcome you back and provide you with the warm, attentive service you deserve. Warm Regards, Assistant Manager

Dear Daniel, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our great central location. We are sorry, however, that you experienced a loud air-conditioning unit in room 404 and noticed an unpleasant odour on Level 4 near the lifts. We understand how these issues can affect your overall comfort, and we apologise for the inconvenience caused. Your comments have been shared with our Maintenance and relevant operational teams so that these concerns can be investigated and addressed. We truly appreciate you bringing these matters to our attention, as feedback such as yours helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience next time. Warm regards, Assistant Manager

Dear Mei, Thank you for taking the time to share your detailed feedback. Please accept our sincere apologies that your stay did not meet your expectations. We are sorry to hear about the issues you experienced with the room lighting and the dripping shower head. We also regret that, despite our team member attending to the lighting issue, the follow-up maintenance report was not recorded as expected. We understand how frustrating it would have been to raise a concern and then find that it had not been properly followed through. We are also sorry that your request for a room change was not handled in a way that made you feel heard and supported. We appreciate that a more thorough explanation and discussion of the available options should have been provided. We are equally concerned to hear that you found the telephone interaction with our team to be rude. This is certainly not the level of service we expect to provide, and we apologise for how this made you feel. Finally, we are sorry to hear that you experienced discomfort while using the bed. Guest comfort and cleanliness are extremely important to us, and your comments regarding this have been noted for further review. We genuinely appreciate you bringing these matters to our attention. Your feedback has highlighted several areas where we need to improve our communication, follow-up and service delivery. We hope to have the opportunity to provide you with a much better experience should you choose to stay with us again. Kind regards, Assistant Manager

Dear Matt, Thank you for taking the time to post your valuable feedback. We are glad to hear that you had a comfortable stay with us. We look forward to welcoming you back for another enjoyable experience. Sincerely, Assistant Manager

Dear Linda, Thank you for your wonderful review of Peppers Waymouth. We’re delighted to hear that you enjoyed our convenient location, friendly service, and the amenities we offer. It’s great to know you had a lovely stay and found both your room and check-in experience comfortable and seamless. We truly appreciate your loyalty as a Classic member and look forward to welcoming you back to Peppers Waymouth on your next visit to Adelaide. Warm regards, Assistant Manager

Dear Simon, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay and that our team was able to offer you an early check-in and complimentary upgrade as an Accor member. We are pleased this gesture helped you freshen up and settle in comfortably after your early arrival. It is wonderful to know that you found the surroundings plush and your stay extremely comfortable. Your kind comments are greatly appreciated and will certainly be shared with our team. We look forward to welcoming you back for another enjoyable stay. Warm Regards, Assistant Manager

Dear Myris, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our great location and your stay at Peppers Waymouth. It’s also fantastic to have you as a valued Gold Status member, and we truly appreciate your loyalty. We look forward to welcoming you back to Peppers Waymouth for another enjoyable stay. Kind regards, Assistant Manager

Dear Clare, Thank you for taking the time to post your valuable feedback. We are glad to hear that you had a comfortable stay with us. We look forward to welcoming you back for another enjoyable experience. Sincerely, Assistant Manager

Dear Michelle, Thank you for your wonderful feedback and for choosing Peppers Waymouth for your weekend stay. We’re delighted to hear that you enjoyed your lovely room and our convenient location, with Adelaide’s restaurants and bars within easy walking distance. It’s fantastic to know that our friendly and helpful team made a positive impression, and that you enjoyed starting your mornings with our buffet breakfast. We truly appreciate your recommendation and, as a valued Classic member, thank you for your loyalty to Peppers. We look forward to welcoming you back to Peppers Waymouth for another enjoyable stay. Kind regards, Assistant Manager

Dear Darren, Thank you for your wonderful feedback and for choosing to stay with us while visiting Adelaide. We’re delighted to hear that you enjoyed your stay and found your room comfortable. As a valued Gold member, we truly appreciate your continued loyalty to Peppers and are pleased to know that our Housekeeping team helped make your stay enjoyable with their daily service. We’ll be sure to share your kind comments with the team. We look forward to welcoming you back to Peppers Waymouth for another memorable stay. Kind regards, Assistant Manager