Peppers Beach Club Port Douglas

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Peppers Beach Club Port Douglas

Customer review rating (ALL Rating) 4.4/5 1,427 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Central location and walking distance to 4 mile beach.

  • Outdoor lagoon pool with sundeck and deck chairs.

  • Easy access to restaurants, cafes, pubs and shops.

  • 24-hour reception.

Hotel location

Peppers Beach Club Port Douglas

20 22 Davidson Street
4877 PORT DOUGLAS
Australia

  • By plane

    CAIRNS INTERNATIONAL AIRPORT At 65km / 40.39 miles

GPS:-16.487221, 145.465807

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Meeting rooms

KOKO POOLSIDE BAR and KITCHEN Non contractual photo

Koko Poolside Bar and Kitchen prepares some of the freshest local reef and paddock produce in the tropics. This restaurant is open to the blue water and gentle breezes. Enjoy lunch on the cafe terrace or around the pool.

Our accommodation(s)

Elegance, calming water and lush gardens create a peaceful ambience that flows into rooms and suites with the warm tropical breezes. Peppers Beach Club offers a range of spacious accommodation choices including Spa Suites, 1, 2 and 3 Bedroom Suites. Each features a balcony with pool or garden views.

Our guest reviews

Our guest reviews for
Peppers Beach Club Port Douglas

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,427 reviews

TripAdvisor Rating  4.5/5  2,304 reviews

Certificate of excellence 2022

Great location lovely refurbished apartment only down fall not enough sun lounge’s

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Amazing second visit and loved it

Great location and high class service

Customer review rating 5.0/5

Maria P. Couples - Confirmed reviews ALL

Great service by the staff and always with a smile. Great location to beach and restaurants.

Well located. Fabulous suite

Customer review rating 5.0/5

Kass Couples - Confirmed reviews ALL

We stayed in a pool access suite. Fabulous room. Location of the resort is great, walking distance to everything. Would recommend.

Good Stay

Customer review rating 4.5/5

Kieran C. Solo - Confirmed reviews ALL

I was welcomed by staff , the room great location, bar pool food excellent

Nice stay, but not five star

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Great location, only a couple of blocks to the town centre and Four Mile Beach, which makes it an easy walk to shops, restaurants and cafes. The lagoon pool is lovely, although there was not as many lounge chairs as guests, so lounge chairs were difficult to come by in busy periods. However, I do not think this is a five star hotel. The rooms were perfectly acceptable, but not 5 stars. I stayed in a spa suite, which was small. The spa was actually outside on the terrace, in full view of everyone who walked past. And while there was a gate from my room directly to the pool, the balcony door wouldn’t lock from the outside, which made the gate completely useless. I enjoyed my stay here but I didn’t think it was worth the price.

Lovely property, breakfast was a debacle

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

- check in was good, friendly, informative - property is great. Love the pool and the spa baths in the balcony - room v comfortable - checkout was fine - disappointing that none of the sun lounges get much sun (while private chairs get sun all day) - breakfast was an absolute shitshow. The lady managing did her best and was very apologetic; however it should not take an hour for someone to scramble some eggs and toast bread. Why have an a la carte menu that you can’t deliver with reasonable efficiency? Either simplify the menu or switch to a buffet service like any other hotel. Also the smoked salmon in the eggs Benedict was gross - the concierge staff were friendly but I had to follow up a couple of times for transfer bookings

Felt like paradise

Customer review rating 5.0/5

Deanna Couples - Confirmed reviews ALL

Very comftable, relaxing, clean room. The outside was like paradise.

Average hotel

Customer review rating 4.0/5

Jade F. Couples - Confirmed reviews ALL

Peppers is in a good location close to town. I booked the penthouse with a roof top pool for our babymoon. The layout of the pool was terrible. You have to climb over the high sides to get in and out. There is only one step very low to the ground. Being short it’s quiet hard let alone heavily pregnant. To photos online have been taken in a way that when you get there your totally surprised at the layout. Also, for $900 p/n I would have expected a bath tub. There is plenty of room in the suite but only a tiny very basic old bathroom, toilet and shower combine off the bedroom.

Relaxing holiday - great facility and excellent staff!

Customer review rating 5.0/5

Julianne Couples - Confirmed reviews ALL

Felt i was able to fully unwind. Well kept facilities and friendly atmosphere.

Dear Julianne, Thank you for your 5 Star Review of our hotel! We are delighted to read that you enjoyed your rest and relaxation and very much appreciate your comments regarding your recent stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peppers Beach Club Port Douglas

Recommend to anyone

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Great

Dear Brenda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Peppers Beach Club Port Douglas

Beautiful room and great location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Staff were friendly and welcoming. The resort was very well located and close to city center and beach. The free parking and underground garage was a very good bonus. The room was beautiful.

Dear Hannah Jane, Thank you for your 5 Star Review! We delighted to read that you had a fantastic stay with us and enjoyed our facilities and great location. It is always encouraging to learn that guests are satisfied with our product and service as it is what we strive for every day. Thank you again for your lovely feedback, and we hope to welcome you back again soon. Sincerely, Peppers Beach Club Port Douglas

Walking distance to everything, clean and comfortable accommodation, friendly staff

Customer review rating 5.0/5

Katrina C. Couples - Confirmed reviews ALL

A wonderful experience, stunning beach area, clean, comfortable room , the included breakfast was amazing every morning. The staff were so friendly and accommodating. Will definitely stay here again and recommend to friends

Dear Katrina & Geoffrey, Thank you for your 5 Star Review! We are glad that you had a fantastic stay with us and enjoyed our convenient location. It is always encouraging to learn that guests are satisfied with our product and service as it is what we strive for every day. Thank you again for your lovely feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peppers Beach Club Port Douglas

Great Pool, if you can get a seat!

Customer review rating 3.5/5

Margaret H. Couples - Confirmed reviews ALL

We enjoyed our stay, but the sun lounges are VERY hard to get. Lots of towels left from 8 am all day with no-one using them. this isn't policed by staff. The lounges in the apartment are way past their use by dates. we were in room 326. The staff were great and friendly, but the cleaning (particularly the bathroom) left a lot to be desired.

Customer review rating 4.5/5

Scott W. Couples - Confirmed reviews ALL

Second time we have stayed here, rooms re-modelled from last stay

Location and feel

Customer review rating 5.0/5

Michael Y. Couples - Confirmed reviews ALL

The location was perfect, on the doorstep of the heart of town and the relaxed feel of the resort made us as though we were away from the hustle and bustle of life. A truly relaxing stay

Dear Michael, Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our fantastic location. We appreciate your business and look forward to your return. Sincerely, Peppers Beach Club Port Douglas

Thank you for looking after us

Customer review rating 4.5/5

Andrew A. Couples - Confirmed reviews ALL

We came to Peppers in Port Douglas for a second visit and this time to celebrate our 30th Wedding Anniversary. We were very grateful for the room upgrade and drinks voucher - it was very unexpected and a lovely gesture.

Dear Andrew A., We very much appreciate your comments regarding your stay at the Peppers Beach Club Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brodie Roache

Nice stay

Customer review rating 3.5/5

Jim Couples - Confirmed reviews ALL

Enjoyable trip in nice surroundings

Good location, great pool

Customer review rating 3.0/5

Kristina Families - Confirmed reviews ALL

I was looking forward to staying in a newly refurbished room but when I got there, I realised that only parts of the room (i.e. mostly the furniture) had been refurbished. The limited housekeeping was disappointing given how much we paid for the room - we only got our beds made, rubbish removed, new towels and tea and coffee facilities restocked. I felt that the floors and bathrooms got quite dirty without housekeeping after a few days.

Dear Kristy Y., Thank you for taking the time to tell us about your experience at the Peppers Beach Club Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to note for the future, If you had any requests for getting your rooms cleaned and mopped, please make reception aware to accommodate this during your stay in the future, and we would have been happy to accommodate. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brodie Roache Supervisor

Not very happy

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

We started our honeymoon experience, with reception giving us the wrong keys & opening up someone else’s room & finding a naked man who yelled out you have the wrong room. We weren’t told anything about our included breakfast we had to ask. We felt the food was quite dissatisfying & not worth the price at all. The cleaner continued to not restock our soaps/shampoos. Also when the cleaner hung up our towels from the floor onto the railing (instead of giving us new ones) we got a note under our door saying it’s against policy to hang anything on the balcony railing, which was the cleaner not us. Really unhappy & wouldn’t recommend this especially not for a honeymoon. There’s more but I’ll leave it there.

Break away

TripAdvisor rating 5.0/5

marymM4011NQ TripAdvisor review

Good location. with some walk to restaurants You would need a cat to to drive to the restaurants in the township of which there are many to choose from. Well equipped self contained rooms overlooking the pool. Friendly staff and excellent housekeeping service.

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