Peppers Beach Club Port Douglas 5 stars

Customer review rating (ALL Rating) 4.4/5 1,016 reviews

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20 22 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Offers a range of spacious accommodation choices

  • Central location and walking distance to 4 mile beach.

  • Outdoor lagoon pool with sundeck and deck chairs.

  • Easy access to restaurants, cafes, pubs and shops.

  • 24-hour reception.

Our accommodation(s)

Hotel location

Peppers Beach Club Port Douglas

20 22 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.487221, 145.465807

Telephone
Fax +61 7 4087 1005

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

KOKO POOLSIDE BAR and KITCHEN

Koko Poolside Bar and Kitchen prepares some of the freshest local reef and paddock produce in the tropics. This restaurant is open to the blue water and gentle breezes. Enjoy lunch on the cafe terrace or around the pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,016 reviews

TripAdvisor Rating  4.3/5  2,495 reviews

Pleasant stay, but a few drawbacks

TripAdvisor rating 4.0/5

Kate N TripAdvisor review

We stayed at Mantra Beach Club Port Douglas for two nights in a standard spa room. The property itself is nice, with a very tropical feel and lovely, well-maintained gardens. It’s about a 10-minute walk to the main street, where you’ll find restaurants, retail stores, and supermarkets. The hotel offers underground parking with designated spaces and lift access to each level, which was convenient. Our room was basic but clean and tidy, with plenty of lighting and enough space to move around comfortably. A highlight was the spa on the balcony, which felt private and was a lovely end-of-day luxury to relax in. The staff were pleasant, though nothing particularly stand-out. At times they did appear a little understaffed, as we often had to wait for service. One unexpected downside was the television setup. The TV did not have Chromecast or many local channels. When we contacted reception, we were advised that a cable was required to connect personal devices, but all cables had been loaned out at the time. While not having the TV fully functional wasn’t a major issue for us, it did feel like a significant negative for a large, family-focused resort. We were provided a cable the following night, but unfortunately it didn’t work. If you plan on streaming or using your own device, I’d recommend bringing your own chromecast or HDMI cable just in case. We didn’t end up using the pool, although it looked appealing. There were limited lounge chairs available and most were already taken, with the only other option being to place belongings on the sand. Overall, while the stay was fine, it’s unlikely we would return. This was mainly due to feeling underwhelmed by Port Douglas as a suburb and finding the resort itself not particularly “resort-like” or user-friendly for our needs or for the price.

Customer review rating 4.5/5

Stavroula S. Families - Confirmed reviews ALL

Peppers is amazing. Compared to other places in Port Douglas. I can say this pool beats them all. The rooms clean and spacious.

Dear Stavroula, Thank you for your kind words regarding our beautiful pool and spacious accommodations. We are delighted that you found Peppers Beach Club Port Douglas to be exceptional compared to other locations in the area. Your feedback means a lot to us. Best regards, The Team at Peppers Beach Club Port Douglas

Customer review rating 4.0/5

Andrew J. F. Families - Confirmed reviews ALL

Second stay at Peppers in PD, really is a great location with great potential. The place is tired and overdue a makeove and enhancing the restaurant offerng would serve it well. However, there are many great spots to eat and drink within walking distance. During ourt stay there was a fir alarm at 4.30am that went by with no acknowledgment, explanation or apology which I found very bizarre. It seemed that there was no night time duty manager or staff available to assist guests, even with a meeting place. When asked by ine of our party what the cause was, the explanation was that a guest was using hairspray at 4.30am, which to be frank seemed like a ridiculous thing to say and pass blame onto a guest!! So much potential, such a great loction and I really do enjoy the place. I sincerely hope that some investement goes into the place.

Dear Andrew, Thank you for taking the time to share your feedback regarding your recent stay at Peppers Beach Club Port Douglas. We are pleased to hear that you appreciate our great location and the potential of our property. We acknowledge your comments about the condition of the facilities and the dining options. Your insights are valuable as we continuously evaluate our offerings to enhance our guests' experiences. Additionally, we sincerely apologize for the inconvenience caused by the fire alarm during your stay. Please rest assured that the safety of our guests is paramount, and we will review our procedures to ensure better communication in similar situations in the future. Your experience regarding the explanation provided will also be taken into consideration as we train our team on effective guest communication. We appreciate your loyalty and hope to welcome you back for another enjoyable stay in the future. Best regards, The Team at Peppers Beach Club Port Douglas

Customer review rating 4.5/5

Andrew C. Families - Confirmed reviews ALL

We enjoyed a great time as a family at Peppers. After an initial confusion with our booking and room request, (which took a little extra time to get sorted), our stay was a great one. Pitty about the fire alarm in the middle of the night where we all guests had to be evacuated – but was glad it was only a false alarm! We'll no doubt be back.

Dear Andrew, Thank you for your feedback regarding your recent stay with us at Peppers Beach Club Port Douglas. We are pleased to hear that your family enjoyed your time with us overall. We apologize for the initial confusion with your booking and appreciate your understanding as we resolved the matter. Additionally, we recognize that the fire alarm incident may have been unsettling, and we are relieved it was only a false alarm. We look forward to welcoming you back in the future for another enjoyable experience. Best regards, The Team at Peppers Beach Club Port Douglas

Customer review rating 2.5/5

Simon U. Solo - Confirmed reviews ALL

I chose this resort as it was reviewed previously as being more adult friendly (less kids) - unfortunately you can’t stop people bringing their kids and when they are shouting until all hours in the pool, the two buildings act like an echo chamber. Room service was poor or non existent and the restaurant seemed to open at random times of day. The desk / reception staff were average - a little disinterested, but the ladies that came to clean my room were awesome. Beds were sub par for the price. I don’t like companies that follow up for reviews repeatedly. This is one such company

Dear Simon, Thank you for sharing your feedback regarding your recent stay at Peppers Beach Club Port Douglas. We appreciate your perspective and are sorry to learn that your experience did not meet your expectations. We understand your concerns about noise levels, as our resort aims to create a relaxing atmosphere for all guests. While we strive for a balance between families and adults, we acknowledge that some disturbances can occur. Your comments regarding room service and the restaurant's opening hours have been noted, and we will review these aspects to enhance our guests' experiences. We are pleased to hear that our housekeeping team made a positive impression during your stay. However, we regret that the overall service did not meet your standards. Additionally, we recognize the importance of comfortable accommodations and will assess the feedback on our beds. Thank you again for your insights, and we hope to provide a more enjoyable experience in the future. Sincerely, The Team at Peppers Beach Club Port Douglas

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Other web-users rate our hotel

  • 401 reviews 9.8/10 Location
  • 556 reviews 6.8/10 Room
  • 536 reviews 8/10 Service
  • 11 reviews 1.4/10 WiFi
  • 387 reviews 8.9/10 Pool
  • 191 reviews 5.5/10 Comfort
  • 184 reviews 6/10 Cleanliness
  • 133 reviews 6.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.