Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.3/5 919 reviews

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Mitre Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Our accommodation(s)

Studio

Studio Spa Room

  • 2 pers. max
  • 45 m² / 484 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Golf view or Lagoon view

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Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

GPS:-16.52604, 145.472916

Telephone
Fax +61 7 4084 3599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  919 reviews

TripAdvisor Rating  4.0/5  2,281 reviews

Nice location

Customer review rating 3.5/5

Debbie Q. Couples - Confirmed reviews ALL

It was nice but the room wasn’t clean the pool & outdoor bbq area were very dirty no gas in the bbq and the kitchen utensils were very minimal we were disappointed with these things considering the amount it cost but if these things were rectified then it is a beautiful spot

Dear Gary Q., Thank you for taking the time to share your feedback with us. We're glad to hear that you found the location beautiful and appreciate your comments regarding the surroundings. However, we regret that your experience was affected by cleanliness issues and the condition of the pool and outdoor BBQ area. Please accept our sincerest apologies for not meeting your expectations in these areas. Cleanliness and maintenance are key priorities for us, and we will ensure that the pool, BBQ area, and common spaces are thoroughly cleaned and maintained going forward. We also understand your disappointment with the kitchen utensils provided in the room. We will review our kitchen amenities to ensure that future guests have a more complete set of tools to enjoy their stay comfortably. Regarding the BBQ, we apologize for the gas issue and will be addressing this with our team to ensure that the BBQ is properly stocked and in working order for all guests. We truly appreciate your valuable feedback, and your comments will help us make the necessary improvements. We hope you will consider staying with us again in the future and that we can provide you with the experience you expect from such a beautiful spot. Thank you again for sharing your thoughts with us. Sincerely, Ahmed Usman, Front Office Manager.

Nice pool, Good staff

Customer review rating 4.0/5

Keshav S. Couples - Confirmed reviews ALL

Came here for my Honeymoon and was very happy with the warm staff and location. Certain amenities like the jacuzzi and TV need some remodeling/renewing, but overall a good stay!

Dear Keshav S., We very much appreciate your lovely words regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are happy we could help with the internet issues and had a dongle available for you! Thank you again for sharing your experience, and we hope your next visit will be much nicer as the previous one. Sincerely,

Nice but understaffed

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

We hosted a conference at the hotel. Communications with the hotel was very slow and information was not always complete. I forgot items, and only the ones I requested were returned, while others still forgotten but remembered later were never returned. Hotel refuses to add earned points to my ALL account, even though these details were provided. Conference dinner was tasty but the service was a bit all over the place. The sound system we paid for separately, was patchy.

Amazing amenities

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Amazing accomodation. Would have been even better if the pool bar stayed open a little longer and there was a bit more lighting at night for the kids to swim.

Dear Tamina M., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointing Stay - unclean - needs maintenance

Customer review rating 2.0/5

Frederick K. Couples - Confirmed reviews ALL

We checked in to Sea Temple and unfortunately the Gas was down for Port Douglas mains. This is no issue as there was nothing that could be done as was external to the hotel, however, didn't leave much preference for eating and restraunt. A simple benchtop fryer may have been able to at least assist with chips. Pool bar was only able to serve pizza or salad but couldn't do burgers or sandwhichs. We got to the room and ultimately it wasn't in the cleanest condition. Fan was already on at the time, but after checking out the next day we woke up to find dust and debris all over the ceiling and turned off the fan to find it had excessive dust covering the blades appearing to be a few weeks worth of dust on the fan and ceiling. Tv wasn't in a location that was convenient to the room and allowed use of it effectively. Cupboard to kitchenette were out of line and didn't close properly with the bar fridge unbalanced and broken feet. The bathroom cupboards had broken hinges and the spa bath pump internal to the cupboard was inches think with dust. Also noted that the Fan capacitor was probably blown as the fan only worked on 1x speed. It appears that the owner of the unit needs to take some time to repair their property or arrange a handyman. Clean was not to a hotel standard and are very disappointed with the overall condition of the unit. We were here for our anniversary,and after getting married at Sea Temple Palm Cove in May this year, we expected the same level and quality in Port Douglas however was very disappointed. Being frequent accor members and spend quite abit of time in Port Douglas this stay was below average. Was reported at check out, however, haven't received a follow up or apologies since checking out. Would be interested to see if our report was noted and rectified. Happy for you to give me a call 04…

Dear Frederick K., Thank you for sharing your feedback following your recent stay with us at Sea Temple Port Douglas. We sincerely apologize for the issues you encountered during your visit and regret that your experience did not meet the high standards we strive to uphold, particularly when you had such wonderful expectations following your wedding at Sea Temple Palm Cove. We understand your concerns regarding the maintenance and cleanliness of the unit, and we deeply regret that the condition of your room did not reflect our usual standards. Please be assured that your feedback has been taken seriously, and we have already initiated a thorough review of the issues you highlighted, including the fan, the cleanliness of the room, the kitchen cabinetry, and the bathroom. We are in the process of addressing these matters with our maintenance team to ensure that such issues do not affect future guests. Regarding the restaurant and pool bar, we apologize for the limited options available during your stay. While the gas supply issue was beyond our control, we are reviewing our contingency plans to offer better alternatives for guests in similar situations moving forward. We also regret that you did not receive a follow-up after reporting these issues at check-out. This is not the level of service we aim to provide, and we will ensure that future communication is more timely and effective. We will reach out to you directly to further discuss your experience and any actions we are taking to resolve the matters you raised. We truly appreciate your loyalty as an Accor member and understand your disappointment. Your feedback helps us improve, and we are committed to ensuring that your future visits to Sea Temple are more enjoyable. We hope you will consider staying with us again, and we can assure you that your next experience will reflect the high standards you expect from us. Once again, thank you for your valuable feedback. We look forward to the opportunity to welcome you back and restore your confidence in our property. Kind regards, Ahmed Usman, Front Office Manager.

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Other web-users rate our hotel

  • 182 reviews 7.1/10 Location
  • 533 reviews 6.4/10 Room
  • 590 reviews 7.3/10 Service
  • 28 reviews 0.6/10 WiFi
  • 299 reviews 6.3/10 Food
  • 290 reviews 8.5/10 Pool
  • 197 reviews 3.6/10 Cleanliness
  • 155 reviews 6.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.