Pullman Port Douglas Sea Temple Resort & Spa Hotel 5 stars

Customer review rating 4.4/5 4,025 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Port Douglas Sea Temple Resort & Spa
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+ 24 Services
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Room 1

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Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • GolfPaying
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Port Douglas Sea Temple Resort & Spa

Mitre Street
4877
port douglas
australia

Tel: +61740843500

Fax: (+61)7/40843599

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 62km / 38.53 miles

GPS :-16.52604, 145.472916

Our accommodation(s)

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, inc luding Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

Studio Resort Room

  • Max. number of persons: 2
  • Views: Golf view, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Studio

Our restaurants and bars

ALUCO RESTAURANT AND BAR

Type of cuisine: International

A world away from the everyday with simplistic elegance, escape the every day and embrace the destination through our unique regional flavours. Rediscover the meaning of relaxation with genuine hospitality while dining by the lagoon pool.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

For the ultimate holiday experience, park your towel on a sun lounge, order a cocktail then settle in for lunch at the Sea Temple Pool Bar. The Pool Bar offers delicious drinks and cocktails, all day snacks and lunch in a relaxed environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 156

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,025 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,145 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent facilities, comfortable and relaxing resort.

Customer review rating 4.4/5

Jim Families - 19/01/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay. Our room was beautiful and very comfortable. Well equipped with everything we needed for our stay. The resort was clean and of 5 star standard. Reception staff were very helpful. On one ocassion where we were running late for our tour departing at 8.30am due to a delayed shuttle and taxi pick up, one of your staff member offered us a ride into town in the resort vehicle so we wouldn't miss our tour.

Dear Jimmy, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Friedly Service and Exceptional Clean and Comfortable Room

Customer review rating 4.4/5

Joel C. Friends - 19/01/2021 Confirmed reviews ALL

Very friendly service from the assistance manager Leigh Super clean rooms, with extremely comfortable beds Breakfast was good also

Dear Joel, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Lee. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are working on expanding the offerings on our menu. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing stay during difficult times

Customer review rating 4.4/5

Nicolas D. Couples - 18/01/2021 Confirmed reviews ALL

My partner and I returned to the Sea Temple, for the 4th times (yes we love it) As usual we have had no issues at all at the resort. Harry the room division manager and his team looked after us not one thing was a problem. We stayed in a 2bdr garden apartment. At the far back of the resort. Although close to the road, it had the utmost quietness. Just what we needed. A short walk to the amazing 3300 sqm lagoon pool yet away from the noise. We love it so much that we are booked to return late June. Hopefully the border will be open again.

Dear Nicholas, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. We are delighted to read that you had an excellent stay and enjoyed your visit to our resort. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we look forward to welcoming you back in June for another memorable stay with us. Sincerely,

attentive staff and friendly

Customer review rating 4.4/5

Matthew J. Families - 18/01/2021 Confirmed reviews ALL

we had a relaxing time.

Dear Matthew j., Thank you for taking the time to provide feedback regarding your recent stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive feedback and I will share your comments especially with our F&B and Housekeeping. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the future. Warm regards,

Fantastic resort

Customer review rating 4.4/5

Kevin Families - 17/01/2021 Confirmed reviews ALL

What a great place to stay. Fantastic accommodation and facilities. Staff are amazing as well. I would not hesitate to go back again.

Dear Mr.G., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.4/5

Greg M. Families - 15/01/2021 Confirmed reviews ALL

Nice stay, but short staffed, and the cleaning of the villa has to be improved

Dear Mr. M., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Lee. I am sorry that your villa was not cleaned properly during your stay. Your comments have been passed on to our housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful accommodation

Customer review rating 4.4/5

Michelle K. Families - 15/01/2021 Confirmed reviews ALL

We spent Christmas and 3 weeks after at the resort. There were 9 of us, all family, so a big group. Staff were friendly and Harry Ha was absolutely brilliant.

Dear Michelle, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. We are delighted to read that you had an excellent stay and enjoyed your visit to Pullman. It was lovely to have you and the family stay with us. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to welcome you again soon in the future. Sincerely,

Amazing pool

Customer review rating 4.4/5

Steven Couples - 15/01/2021 Confirmed reviews ALL

Pool was perfect. Room was nice and clean. Restaurant was lacking.

Dear Steven, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive feedback. I am sorry the breakfast set up was not clearly explained to you. Your feedback has been shared with the team as we strive to improve. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely,

Exceptional Stay at Sea Temple Port Douglas

Customer review rating 4.4/5

Bronya G. Families - 13/01/2021 Confirmed reviews ALL

We had the pleasure in staying 3 nights in a 2 bedroom penthouse apartment and could not fault a thing. From the reception staff and the cleanliness of our room and facilities we were very impressed. Aluco Restaurant exceeded our expectations on the every occasion we dinned there. Breakfasts and Dinner were amazing!!!

Dear Bronya, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with our F&B team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

everything was perfect until the morning!

Customer review rating 4.4/5

Anonymous Couples - 12/01/2021 Confirmed reviews ALL

everything was perfect until the housekeeping lady woke us up early by banging on the door and yelling housekeeping!!

Dear Tamara, Thank you for providing me with your feedback. It was great to discuss with you over the phone. I look forward to welcoming you back in the future to make amends. Sincerely,

Fantastic Pool

Customer review rating 4.4/5

Dan Families - 12/01/2021 Confirmed reviews ALL

We stayed in a 2-bed ground floor apartment. The direct access out to the pool was fantastic - our kids swam and swam and swam. The pool really is the centre point of this hotel. The apartment was modern and spacious and suited us perfectly. All of the staff that we dealt with were very friendly and accommodating.

Dear Daniel, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful looking resort

Customer review rating 4.4/5

Anonymous Families - 12/01/2021 Confirmed reviews ALL

Pool and grounds were beautiful, our room had everything we needed. Unfortunately not staffed as well as it could have been. It was difficult to get our room serviced at times. And it would have been good if the pool bar was opened more frequently with a more varied menu.

Dear Angelo, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. Due to the effects of COVID-19 there is a national shortage of hospitality professionals which has impacted our daily operations. I am sorry that this had an impact on your experience with us. Rest assured, we are working on expanding our menu. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely,

Great stay, great Plunge pool apartment

Customer review rating 4.4/5

Don Q. Families - 12/01/2021 Confirmed reviews ALL

The family love our stay EXCEPT when we were asked to isolate in our apartment for the last 2 1/2 days. Although not a Queensland Health mandated isolation, we were asked to do the right thing. This prevented us form going on our Mossman Gorge trip, using the pool and gym etc.. We were disappointed that no hotel staff contacted us during this period to see if we needed anything OR offer any compensation for our restrictions such as a discount if we stay again etc....

Dear Don, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive feedback as we strive to improve. I appreciate you were impacted by COVID-19 government protocols as many were. I do apologise that no one made contact with you. This will be shared with our team in order to enhance our service. Thank you again for sharing your experience, and we hope to welcome you back in the future under better circumstances. Sincerely,

My honest R.

Customer review rating 4.4/5

Cams R. Families - 12/01/2021 Confirmed reviews ALL

Enjoyed the stay and we will be back. We got off to a shaky start with a number of used items being left in our room from previous guests on our arrival. We phoned and got this sorted out with room attendants removing the used items. Can you please update your website with your current procedures/opening hours etc. Your website indicates that the pool bar opens from 1100, when it opened from 1230 onwards. The pool area was packed from 1000 onwards with hungry and thirsty patrons. Ordering food from the pool bar phone between 1200 and 1230 proved to be very difficult, no one was answering the room service phone when we phoned after 1200, thank you to Harry for taking our order, it was suggested that we wait until 1230 to order when the pool bar was open but this did not suit us at all. Can you please advise all staff not to always tell guests that the reason for everything was that we are short staffed. My wife and i come from industries that are suffering from staff shortages so we can understand how stressful it is. Full fee paying guests don't want hear that the reason is that we are short staffed, guests would rather hear that we are very busy and we will get to you as quickly as we can, here is a something while you are waiting. In saying that all staff were brilliant and very helpful, you have the friendliest public area cleaner, he is excellent value, the room attendants were excellent as well, they cleaned our rooms beautifully. Thank you to Harry and the team for helping us organise another two nights at short notice. In room dining times and what you could order was confusing as well as there were contradictions as to what was on the website regarding what times food could be ordered and what could actually be ordered as well.

Dear Cam, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive feedback as we strive to improve our services. Your feedback is welcome and we have updated our website as a result. I will be sure to thank our team especially Harry in particular. Thank you again for sharing your experience, and we hope to welcome you back in the near future being a local. Sincerely,

Love staff, beautiful facilities

Customer review rating 4.4/5

Anonymous Couples - 11/01/2021 Confirmed reviews ALL

We had an absolute great week at the Pullman, the staff were exceptional

Dear Daniel, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are working to build a stronger WiFi connections in the rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely pool

Customer review rating 4.4/5

Vvixen Couples - 11/01/2021 Confirmed reviews ALL

25 yr wedding anniversary trip away

Dear Margaret, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Beautiful resort

Customer review rating 4.4/5

Craig J. Families - 11/01/2021 Confirmed reviews ALL

So happy to have stayed at Sea Temple. Very impressed with resort and especially staff. Not everything was perfect but any request to your staff was always promptly attended to in a most obliging way. The breaky staff and reception staff in particular were first class. Even just the buggy ride when it was raining was most appreciated. Would most definately love to stay again.

Dear Mr. J., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely rooms and service at reception

Customer review rating 4.4/5

Rachel Couples - 10/01/2021 Confirmed reviews ALL

Our room was lovely but would of enjoyed free wifi. However the ladies at the reception desk were so friendly and welcoming.

Dear Rachel, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Angela. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ok

Customer review rating 4.4/5

Tony B. Families - 10/01/2021 Confirmed reviews ALL

Food and selection very ordinary’ not a lot of choice

Dear Mr. & Mrs. B., Thank you for your comments regarding your recent stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive your feedback. I will share your comments with my team especially Gina & Lee. We have introduced new items on our menu and are building towards expanding it more. Thank you again for sharing your experience, and we look forward to welcoming you back in the future. Warm regards,

Very comfortable stay

Customer review rating 4.4/5

Leigh G. Couples - 09/01/2021 Confirmed reviews ALL

We stayed in a lovely 2 bed penthouse overlooking the pool. Our check in was seamless and our room lovely. My only feedback is the service by the restaurant manager who we found not only abrupt but also forgot our hamper. I would also mention that our dinner in the restaurant was possibly the worst meal we have had at an Accor hotel in many many years. I mentioned this to the staff and they accepted my feedback but it was quickly dismissed. I have since found that I am not the only person that has this opinion of the restaurant as a fellow guest that I was chatting too that frequents the hotel regularly said he always gave the restaurant 'A wide berth". The breakfast, however was delicious.

Dear Leigh, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive feedback as we strive to improve our services. I can share with you the team member in question is no longer in the business. Your feedback is welcome and we have enhanced our menu offerings as a result. Thank you again for sharing your experience, and we hope to welcome you back in the future to make amends. Sincerely,

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