Pullman Port Douglas Sea Temple Resort & Spa Hotel 5 stars

Nice stay, but short staffed, and the cleaning of the villa has to be improved

We spent Christmas and 3 weeks after at the resort. There were 9 of us, all family, so a big group. Staff were friendly and Harry Ha was absolutely brilliant.

Pool was perfect. Room was nice and clean. Restaurant was lacking.

We had the pleasure in staying 3 nights in a 2 bedroom penthouse apartment and could not fault a thing. From the reception staff and the cleanliness of our room and facilities we were very impressed. Aluco Restaurant exceeded our expectations on the every occasion we dinned there. Breakfasts and Dinner were amazing!!!

everything was perfect until the housekeeping lady woke us up early by banging on the door and yelling housekeeping!!

We stayed in a 2-bed ground floor apartment. The direct access out to the pool was fantastic - our kids swam and swam and swam. The pool really is the centre point of this hotel. The apartment was modern and spacious and suited us perfectly. All of the staff that we dealt with were very friendly and accommodating.

Pool and grounds were beautiful, our room had everything we needed. Unfortunately not staffed as well as it could have been. It was difficult to get our room serviced at times. And it would have been good if the pool bar was opened more frequently with a more varied menu.

The family love our stay EXCEPT when we were asked to isolate in our apartment for the last 2 1/2 days. Although not a Queensland Health mandated isolation, we were asked to do the right thing. This prevented us form going on our Mossman Gorge trip, using the pool and gym etc.. We were disappointed that no hotel staff contacted us during this period to see if we needed anything OR offer any compensation for our restrictions such as a discount if we stay again etc....

Enjoyed the stay and we will be back. We got off to a shaky start with a number of used items being left in our room from previous guests on our arrival. We phoned and got this sorted out with room attendants removing the used items. Can you please update your website with your current procedures/opening hours etc. Your website indicates that the pool bar opens from 1100, when it opened from 1230 onwards. The pool area was packed from 1000 onwards with hungry and thirsty patrons. Ordering food from the pool bar phone between 1200 and 1230 proved to be very difficult, no one was answering the room service phone when we phoned after 1200, thank you to Harry for taking our order, it was suggested that we wait until 1230 to order when the pool bar was open but this did not suit us at all. Can you please advise all staff not to always tell guests that the reason for everything was that we are short staffed. My wife and i come from industries that are suffering from staff shortages so we can understand how stressful it is. Full fee paying guests don't want hear that the reason is that we are short staffed, guests would rather hear that we are very busy and we will get to you as quickly as we can, here is a something while you are waiting. In saying that all staff were brilliant and very helpful, you have the friendliest public area cleaner, he is excellent value, the room attendants were excellent as well, they cleaned our rooms beautifully. Thank you to Harry and the team for helping us organise another two nights at short notice. In room dining times and what you could order was confusing as well as there were contradictions as to what was on the website regarding what times food could be ordered and what could actually be ordered as well.

We had an absolute great week at the Pullman, the staff were exceptional

25 yr wedding anniversary trip away

So happy to have stayed at Sea Temple. Very impressed with resort and especially staff. Not everything was perfect but any request to your staff was always promptly attended to in a most obliging way. The breaky staff and reception staff in particular were first class. Even just the buggy ride when it was raining was most appreciated. Would most definately love to stay again.

Our room was lovely but would of enjoyed free wifi. However the ladies at the reception desk were so friendly and welcoming.

Food and selection very ordinary’ not a lot of choice

We stayed in a lovely 2 bed penthouse overlooking the pool. Our check in was seamless and our room lovely. My only feedback is the service by the restaurant manager who we found not only abrupt but also forgot our hamper. I would also mention that our dinner in the restaurant was possibly the worst meal we have had at an Accor hotel in many many years. I mentioned this to the staff and they accepted my feedback but it was quickly dismissed. I have since found that I am not the only person that has this opinion of the restaurant as a fellow guest that I was chatting too that frequents the hotel regularly said he always gave the restaurant 'A wide berth". The breakfast, however was delicious.