Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.3/5 950 reviews

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Description

Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Our accommodation(s)

Penthouse

Three Bedroom Penthouse apartment

Non contractual photo

  • 7 pers. max
  • 167 / 1797 sq ft
  • Bedding 3 x King size bed(s)
  • Views: Lagoon view

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Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

GPS:-16.52604, 145.472916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  950 reviews

TripAdvisor Rating  4.2/5  2,316 reviews

Customer review rating 5.0/5

Helen Y. Couples - Confirmed reviews ALL

From the time we arrived to the time we departed, every staff member was genuinely lovely. The resort itself is one of the best we have experienced. The restaurant and staff there were over and above with their hospalitity. We had a bad experience with the bed at Peppers in Palm Cove a few weekends prior but this room at Sea Temple was amazing. The bed comfortable and room clean and well maintained. We will certainly be back. Thank you to all who made our stay very welcome.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. We will share your comments with our entire team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 5.0/5

Davidgeoffrey B. Friends - Confirmed reviews ALL

This was my 2nd visit to the hotel, after many years. It was magnificent, comfortable and with incredibly friendly and helpful staff who would do anything to make the stay pleasant.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Gina who will be very happy to read your kind words. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 4.0/5

Katrina M. Families - Confirmed reviews ALL

We had a relaxing 3 night stay. The pool area and gardens are spectacular, although the sunbeds with shade were sometimes hard to come by. The buffet breakfast was delicious and had an excellent selection to choose from and restaurant staff were all very friendly and efficient. We also had dinner one evening which was also very nice. As I was travelling with my sister, we requested a twin room which was arranged. The room however, was very much geared towards a couple, as it featured the largest spa tub I have ever encountered, and had no door (so no privacy). The room itself was on the ground floor with a bit of a garden view, also lacking privacy for people walking to the pool could see straight in. My only other comment is that an evacuation alarm went off at 5.45am. Eventually found out it was due apparently to someone cooking... I am not worried so much by the alarm, but by the lack of communication from staff. As it went on for 10+ minutes, with no sign of staff. Overall very nice & I would probably stay again.

Dear Guest, Thank you for your comments regarding your recent stay at the Pullman Port Douglas Sea Temple Resort & Spa. I have passed this feed back on regarding the issues you experienced. Thank you again for sharing your experience, and we look forward to welcoming you back in future. Warm Regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 2.5/5

Lee S. Families - Confirmed reviews ALL

Room service entered and serviced room when the sign was up to not enter. Some personal items were broken which we were given credit for. Dinner took two hours for mains to come out even though only 5 other tables. The pool bar closes way too early to enjoy a drink next to the pool. The toilets stopped working in our villa for a day and there was no service team onsite to fix so we were given some credit. Our villa pool was full of dead leaves and not cleaned until our second day. The turkeys are out of the resorts control but they are super loud and kept me awake every night.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort and Spa. We are sorry that your experience did not meet your expectations ; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. The managers of the teams have been informed for us to be able to improve where we can. While the local wildlife is indeed outside of our control, we understand how the noise could impact your sleep and regret that it affected your rest. Thank you again for your honesty and for allowing us the opportunity to make amends where possible. We hope to welcome you back in the future and provide a stay that better reflects the experience we strive to offer. Please do not hesitate to contact us directly on 02… if you wish to discuss this matter in further details. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 4.5/5

David D. Couples - Confirmed reviews ALL

Great experience overall. Property could use some minor fixes to external details like paint, tiles, grout work, and the like. But overall decently maintained. Pool is the best feature of this property. Our room was clean, large and well appointed. Laundry was a wonderful addition!! Excellent staff overall. Food service staff was a bit slow, but very pleasant and courteous. We would stay again and recommend Pullman.

Dear Guest, Thank you for your comments regarding your recent stay at the Pullman Port Douglas Sea Temple Resort & Spa. I have passed this feed back on regarding the issues you experienced. Thank you again for sharing your experience, and we look forward to welcoming you back in future. Warm Regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

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Other web-users rate our hotel

  • 216 reviews 7.8/10 Location
  • 622 reviews 6.3/10 Room
  • 687 reviews 7.7/10 Service
  • 22 reviews 0/10 WiFi
  • 339 reviews 8.6/10 Pool
  • 338 reviews 6/10 Food
  • 246 reviews 3.4/10 Cleanliness
  • 181 reviews 7.4/10 Breakfast

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