Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.2/5 937 reviews

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Description

Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Our accommodation(s)

Book this hotel
Room 1

Studio

Studio Spa Room

  • 2 pers. max
  • 45 / 484 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View or Lagoon view

Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

GPS:-16.52604, 145.472916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  937 reviews

Customer review rating 3.5/5

Emma R. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such detailed feedback following your second stay with us. We're pleased to hear you enjoyed our friendly team, the pool, our convenient location, and your dining experience at Aluco. It's wonderful to know these aspects of your stay were highlights. We're genuinely sorry that the condition of your apartment did not meet the standard you experienced during your previous visit. Your comments regarding cleanliness, maintenance, and the condition of the furnishings and appliances are concerning, and we sincerely apologise for the disappointment. This is not the experience we want our guests to have. Please be assured that your feedback has been shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing these matters to our attention, as they help us identify where improvements are needed. We value your loyalty in choosing to stay with us again, and we're disappointed to hear you're uncertain about returning. We are committed to maintaining and improving our apartments, and we hope we'll have the opportunity to welcome you back in the future and provide the high-quality experience you enjoyed during your first stay. Kind regards, Guest Service Agent The Pullman Port Douglas Sea Temple Resort & Spa Team

Customer review rating 4.0/5

Bree W. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your detailed feedback. We're so pleased to hear you enjoyed our beachfront location, found our team to be lovely, appreciated the resort facilities, and were comfortable with the quality of the beds and pillows. It's also wonderful to know you noticed how well-maintained the resort grounds are. We're sorry to hear that your unit did not meet the high standard we aim to provide. Your comments regarding the condition of the furnishings, the dishwasher, missing barbecue tools, damaged shutters, and the garden presentation have been shared with our maintenance and housekeeping teams for review and attention. We also appreciate your feedback about the lack of balcony furniture, as this is something we will look into. Guest feedback like yours helps us identify areas where we can improve, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 3.5/5

Hugh L. Families - Confirmed reviews ALL

Dear Mr. l., Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the spacious room layout, as well as our pool and bar area. We also appreciate your comments regarding the room condition. Your feedback has been shared with our housekeeping and maintenance teams so we can address these concerns and continue improving our guests' experience. We hope to have the opportunity to welcome you back for an even more enjoyable stay. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 5.0/5

David C. Couples - Confirmed reviews ALL

Dear Mr. C., Thank you so much for your wonderful comment! We're absolutely delighted to hear that this was your best stay ever. Your kind words mean the world to our team and motivate us to keep delivering exceptional experiences. We truly hope to have the pleasure of welcoming you back again very soon! Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 4.0/5

Samantha D. Friends - Confirmed reviews ALL

Dear Ms. D., Thank you for taking the time to share your feedback. We're delighted to hear that you had a comfortable stay and that our team made everything easy to understand upon your arrival. We truly appreciate your comments and hope to have the pleasure of welcoming you back to Pullman Sea Temple & Spa for another enjoyable stay in the near future. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Other web-users rate our hotel

  • 225 reviews 7.6/10 Location
  • 666 reviews 6/10 Room
  • 703 reviews 7.6/10 Service
  • 17 reviews 1.1/10 WiFi
  • 365 reviews 8.6/10 Pool
  • 352 reviews 6/10 Food
  • 272 reviews 3.2/10 Cleanliness
  • 184 reviews 7.5/10 Breakfast

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