Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.2/5 926 reviews

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Description

Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Our accommodation(s)

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Room 1

Penthouse

Three Bedroom Penthouse apartment

  • 7 pers. max
  • 167 / 1797 sq ft
  • Bedding 3 x King size bed(s)
  • Views: Lagoon view

Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

GPS:-16.52604, 145.472916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  926 reviews

Customer review rating 3.5/5

Peter R. A. Couples - Confirmed reviews ALL

Dear Peter R. A., Thank you for taking the time to share your feedback regarding your recent stay at our resort. We are pleased to hear that you found our accommodations comfortable and enjoyed the breakfast buffet along with the attentive service from our staff. Your kind words regarding the wait staff are much appreciated. However, I sincerely apologize for the issues you encountered with housekeeping and the handling of your luggage upon arrival. We strive for high standards in all areas of our service, and it is clear we fell short in these instances. Your comments regarding the delays in room cleaning and the communication about your bags have been noted, and they will be reviewed internally to enhance our guest experience in the future. We value your feedback as it helps us improve our services and better meet our guests' expectations. Thank you once again for your insights. Best regards, Pullman Port Douglas Sea Temple Resort and Spa

Customer review rating 5.0/5

Hilmi D. Couples - Confirmed reviews ALL

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team and particularly with Gina who will be thrilled to hear such kind words. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 1.0/5

Wai M. W. Families - Confirmed reviews ALL

Dear Wai M. W., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Port Douglas Sea Temple Resort and Spa. I sincerely regret to learn that your experience did not meet your expectations, particularly regarding the room allocation and cleanliness. It is our policy to ensure that guests are informed of any changes to their bookings; your feedback will be addressed with our team to enhance communication in the future. Moreover, I apologize for any inconvenience caused by housekeeping oversight and the availability of pool towels. We strive to maintain high standards of service and will look into this matter thoroughly. Your comments regarding the breakfast selection and service have been duly noted, as we continuously seek to improve our offerings and guest experiences. We appreciate your insights, which are invaluable to our commitment to excellence. Thank you once again for your review, and I hope you might consider giving us another opportunity in the future. Best regards, Pullman Port Douglas Sea Temple Resort and Spa

Customer review rating 5.0/5

Rowan S. Couples - Confirmed reviews ALL

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. We are really happy to know that you enjoyed your honeymoon and the resort itself. I will share your comments with our team as they will be thrilled to have given you such a beautiful memory. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 5.0/5

Carla O. Families - Confirmed reviews ALL

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Other web-users rate our hotel

  • 223 reviews 7.6/10 Location
  • 657 reviews 5.9/10 Room
  • 696 reviews 7.6/10 Service
  • 18 reviews 1/10 WiFi
  • 363 reviews 8.7/10 Pool
  • 348 reviews 5.9/10 Food
  • 265 reviews 3.3/10 Cleanliness
  • 178 reviews 7.5/10 Breakfast

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