Pullman Port Douglas Sea Temple Resort & Spa Hotel 5 stars

everything was perfect. the food , the pools . the SC Buses, and the accom was great. we booked through luxury escapes

Quite honestly the most beautiful place I’ve ever stayed. The staff were attentive and nothing was too much. The rooms, grounds and pool were faultlessly clean and manicured. Cocktails by the pool every afternoon surrounded by the glorious pool and equally happy people. We are coming back. What an amazing resort!!!

Our room was wonderful and your staff was so welcoming. We did have a problem with the hairdryer in the room which was supposed to be replaced but it wasn’t. Also had a problem with internet connection but after talking to the front desk they connected us directly with your service provider who helped us with the connection. Breakfast buffet was great. We would stay again.

Our introduction to the Pullman Sea temple was via the Reception Desk Staff, and in particular, 'LEE'. Lee was knowledgeable, professional, courteous and made one feel relaxed and comfortable right from the start. Our accommodation was situated next to the Lagoon and mere metre's from the Pool Bar, Excellent position! We loved the Lagoon and spent a lot of time swimming or soaking up the sunshine. we ate at the ALUCO Restaurant and loved the food and ambience. A bottle of Sparkling Wine was waiting for us in our apartment on arrival, a very pleasing touch. I would like to point out again the fact that LEE (Reception Desk Staff Member) was very knowledgeable of not only all of the features and facilities of the Sea Temple, but of what Port Douglas itself had to offer. His recommendations influenced our choice of local venue's and we were not disappointed. Lee is a credit to the Pullman Sea Temple.

More than a few things wrong at this hotel. I’ve stayed a few times before and don’t think it’s worth the money anymore.

We are members of luxury escapes and had booked a 5 night stay up in Port Douglas at the sea spa and Temple. On arrival reception was fabulous, great service and very friendly. We were very dissatisfied with our penthouse room. The bathroom was smaller than expected, in fact tiny and the cabinet was very badly chipped. I went to reception and had a discussion with the manager, who was very helpful and apologetic and changed our room for us. I was very happy with the outcome service and the assistance we received. Very professional in her response. However, this is supposed to be a 5 star resort, so initial impressions in relation to the bathroom was not good. My bathroom at home is a better standard and larger. Very disappointing. We holiday regularly and stay at 5 star hotels all over the world, I had been wanting to visit this hotel for years either in port Douglas or Palm Cove. As we had stayed in Palm cove previously we chose Port Douglas this time.

Room was poor, small and outside space was dirty and had no reclining chairs which may have helped. Beds were comfortable. Restaurant food was terrible and although when asked I told the member of staff my issues I got no response. Under normal circumstances I would have complained but due to situation at this time did not. Service from staff was inconsistent some were great others totally quite rude. So disappointed as we were really looking forward to this part of our journey. Glad we were on day tours for most of our stay.

Room was fair, and not conveniently located. Food at the restaurant was fair at best, and more importantly, the service was horrible. We also ordered room service and two hours later our food arrived. Why? I think the bottom line is they lost the order, and simply poor staff.

Very welcoming, excellent breakfast and dinner, superbly comfortable room, fantastic swimming pool. Altogether a wonderfully relaxing experience.

Very disappointed there was no pool access from our room wished there had been a clear notice within the booking but overall it was a great holiday

Enjoyed the place, nice facilities, spacious room and wonderful spa bath just made my day. However we found the room wasn’t cleaned properly. Found the hairs on bed and pillows. Also a lot of insects in the room. However was very disappointed with the restaurant located next to reception ( cannot recall the name). Given that it wasn’t busy at all at the time we arrived as only 4-5 tables were occupied it took the staff over 15 min to make us sit. We ordered the food straight away as we already chose while waiting for the table. However the food came after over 50 min waiting. Didnt mind to wait if the food was great but it came slightly warm not even hot. So we left very upset with the whole dinner. Hope this feedback is useful.

We thoroughly enjoyed our stay. Appreciated the bottle of champagne for our 30th Anniversary celebration. Staff were so very friendly.

Realising it was off peak it would of been nice to be part of the resort. Felt we were tucked away in a back room.... the room was nice and comforable but it would of been lively to be near the water or had a view of the water ...

Staff, Room, Location with the car, Pool and Food all fit our Taste

Very good welcome - taken to the room and given welcome drinks Staff were easy friendly and helpful Rooms were nice with spa bath too Easy to book excursions Would use again! Only negatives: you pay a lot of money for the room and expect to have wifi included, pool could do with a little clean.