Dear Mr. K., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our location, venue and food, and that our team was able to provide good service once the issues during your stay were addressed. However, we sincerely apologise for the inconvenience caused by the pool bar renovation and the temporary changes to our service arrangements. We understand that having to cross the pool with drinks to access service was far from ideal and did not provide the level of convenience our guests should expect. We are also sorry to hear about the issues with the air conditioning in your original apartment and the inconvenience of having to relocate. While we are pleased that the room change resolved the problem, we appreciate that this should not have been necessary. Your comments regarding communication between team members are particularly valuable. We agree that clear and consistent communication is essential, especially during periods of renovation and operational changes. We will share your feedback with our management team to ensure all staff are kept properly informed and able to provide guests with accurate and consistent information. Thank you again for your constructive feedback. We appreciate your understanding during this period of change and hope to have the opportunity to welcome you back for a much smoother experience. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Mr. P., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the spaciousness of your apartment and had a wonderful time relaxing by our pool. We appreciate your comments regarding the television channels and the slow casting connection. We apologise for the inconvenience and will pass this feedback on to our technical team for review. We also appreciate your suggestion regarding an additional key for the back door. We understand how convenient this would have been when accessing the pool area, and we will certainly take this into consideration. Thank you again for your positive feedback and helpful suggestions. We hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Mrs. M., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our beautiful pool, however, we are genuinely sorry that several aspects of your stay did not meet your expectations. We regret that the apartment's location and view were not what you had anticipated, and that the ceiling fans and television signal caused inconvenience during your stay. Your comments regarding the overall condition of the apartment have also been noted and will be shared with our maintenance and management teams as we continue to work on improving our accommodation. We are particularly sorry about the noise and disruption caused by the concrete cutting and jackhammering on your final day. We fully appreciate how disappointing this must have been, especially when you were expecting a relaxing end to your holiday. We understand that this significantly impacted your experience, and we acknowledge that the one-night refund provided was an attempt to recognise this inconvenience. We sincerely apologise that we fell short of the five-star experience you had paid for and expected. Your feedback is valuable to us and will help us address the areas requiring attention. Thank you again for your feedback. We hope to have the opportunity to provide you with a much more enjoyable experience in the future. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Mrs. B., Thank you for your wonderful review! We are delighted to hear that you had an enjoyable stay and that our resort had everything you needed for a comfortable getaway. We truly appreciate your feedback and look forward to welcoming you back again soon! Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Mrs. H., Thank you so much for your fantastic review! We are absolutely delighted to hear that our team went above and beyond to make your stay memorable. It is wonderful to know that their friendly and helpful service helped make your holiday a great experience from the very beginning. We are also thrilled that you enjoyed our beautiful resort and had the chance to make the most of our lagoon-style pool. Your kind words and recommendation mean a lot to our entire team. We look forward to welcoming you back to Pullman for another wonderful stay! Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. We’re pleased to know that overall you enjoyed your experience with us. However, we sincerely apologise that the issues were not addressed during your stay, despite you bringing them to the attention of our Manager on Duty on several occasions. This is certainly not the level of service we aim to provide. We understand your disappointment and appreciate you bringing these matters to our attention. Your feedback has been shared with our management team to ensure we improve our responsiveness and guest experience. We hope to have the opportunity to welcome you back and provide you with a much better experience. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Emma R., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our beautiful location and the attentive service provided by our staff. It will be a pleasure to welcome you back in the future. Best regards, Pullman Port Douglas Sea Temple Resort and Spa.

Dear Ms. Philp, Thank you for sharing your concerns with us. I am genuinely sorry to hear that the complimentary upgrade to a Two Bedroom Apartment did not provide the experience you had hoped for. Our intention in offering the upgrade was purely to enhance your comfort during your stay by providing additional space and amenities. It was offered as a gesture of goodwill, and I would like to reassure you that the decision was made with your comfort in mind, without any consideration of your name or background. I completely understand that, as a solo traveller, a larger apartment may not necessarily feel more comfortable or welcoming. I only wish we had been made aware of your preference during your stay, as our team would have been more than happy to assist you in returning to your originally booked room type, subject to availability. We sincerely regret that the upgrade had the opposite effect of what we intended and appreciate you taking the time to share your experience with us. Kind regards, Front Office Manager Pullman Port Douglas Sea Temple Resort & Spa

Dear Mellissa O., Thank you for taking the time to share your feedback regarding your recent experience at our resort. We are pleased to hear that you appreciated the upgrade to a two-bedroom penthouse apartment and found our staff to be lovely. However, we sincerely apologize for the inconveniences you encountered during your stay, particularly the lack of television service for two days and the dripping tap in the laundry. We understand how these issues can detract from the relaxing experience you sought. While we strive to maintain our accommodations to the highest standards, it appears we fell short in this instance. Your feedback is invaluable, and we will ensure that these concerns are addressed appropriately. Thank you once again for your comments, and we hope to have the opportunity to welcome you back in the future for a more seamless experience. Best regards, Pullman Port Douglas Sea Temple Resort and Spa

Dear Fortunata M., Thank you for your feedback regarding your recent stay. We appreciate your compliments about our staff. We acknowledge your concerns about communication and will take this into consideration to enhance our guest experience. Goodbye and kind regards, Pullman Port Douglas Sea Temple Resort and Spa

Dear Annette C., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the initial inconvenience you faced with your room assignment. We strive to accommodate specific requests, and I regret that we fell short in providing you with the quiet room you desired. Your comfort is of utmost importance to us. I also appreciate your comments regarding the condition of the spa room. We continuously aim to maintain our standards, and I will ensure your observations are addressed with our housekeeping team to uphold the quality expected by our guests. It is heartening to know that Gina made a significant difference during your stay. We are fortunate to have such dedicated staff members who genuinely care about our guests' experiences. I will certainly pass on your kind words and gratitude to her. Thank you once again for your feedback, and I hope your future travels bring you back to our resort. Best regards, Pullman Port Douglas Sea Temple Resort and Spa

Dear Ali E., Thank you for sharing your wonderful experience at Pullman Port Douglas Sea Temple Resort and Spa. We are delighted to hear that you celebrated your daughter's 17th birthday with us and enjoyed the quality and cleanliness of our accommodations, as well as the professionalism of our staff. It is particularly gratifying to know that Sheila made a significant impact on your stay, ensuring that everyone had a memorable time. We are also pleased that you appreciated our luxurious pool area and the delicious breakfast offerings. Your kind words motivate our team to continue providing exceptional service. We look forward to welcoming you back for another special occasion in the future. Best regards, Pullman Port Douglas Sea Temple Resort and Spa

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port douglas Sea Temple Resort & Spa

Dear Shane P. L., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the resort's facilities and the breakfast offerings. However, I regret to learn that your experience with our staff did not meet your expectations. Your comments regarding the lack of shade around the pool have been noted, and we will certainly take this into consideration as we strive to enhance our guests' comfort. I also understand your concerns regarding the level of service you received during breakfast and at reception. We take pride in delivering exceptional service, and it is disheartening to hear that we fell short during your visit. Your comments about the cleanliness of your accommodation have been acknowledged, and I assure you that we will address this matter internally to ensure our standards are upheld. We appreciate your feedback, as it is invaluable in helping us improve our guest experience. Best regards, Pullman Port Douglas Sea Temple Resort and Spa

Dear Mrs. &. Mr. H., Thank you for your lovely feedback. We are delighted to hear that you had an enjoyable and relaxing stay with us and that our team made you feel well looked after. It is wonderful to know that you enjoyed exploring Port Douglas and the many activities available in the area. Your kind comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort &. Spa

Dear Mr. K., Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Please rest assured that your comments have been taken seriously and will be shared with the relevant teams to help us improve our service and prevent similar situations from happening again. We regret that we fell short of providing you with a comfortable and welcoming stay, and we appreciate you bringing these matters to our attention. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Mr. G., Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed the beautiful room, relaxing outdoor spaces, restaurant, service, and pool. Your kind words mean a lot to our team, and we look forward to welcoming you back for another wonderful stay! Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Brad W., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel comfortable, appreciated our staff, and enjoyed the cleanliness of our facilities. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Pullman Port Douglas Sea Temple Resort and Spa