Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.3/5 935 reviews

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Mitre Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Our accommodation(s)

Penthouse

Three Bedroom Penthouse apartment

  • 7 pers. max
  • 167 m² / 1797 sq ft
  • Bedding 3 x King size bed(s)
  • Views: Lagoon view
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Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

GPS:-16.52604, 145.472916

Telephone
Fax +61 7 4084 3599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  935 reviews

Customer review rating 4.0/5

Peter P. Couples - Confirmed reviews ALL

My wife and I had a very enjoyable stay at the Pullman Resort Port Douglas. While it sits toward the lower end of the five-star category, the overall experience was still very positive. The resort features a fantastic pool, a great location, and our room was comfortable and well presented, making for a relaxing and pleasant stay.

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 2.5/5

David C. Families - Confirmed reviews ALL

We loved the resort but our room had a stench of mould and was visible on the walls and airconditioning. We were offered another room but it was a downgrade on the plunge pool apartment with dated furniture and our sons would have made no use of the rooftop spa vs plunge pool. The condition did improve somewhat when we turned the air conditioner off and left the windows and doors completely open but we could not use the air conditioner at all. The problem is the mould has infiltrated all the furniture and fixings in the apartment. It was very dissapointing to read other reviews when I got home also complaining about mould smell over 1 year ago which obviously has not been addressed. This is the most dissapointing part that it is not being addressed. I can understand musty smells in the tropics but this was next level and is also a health hazard. This room should not be rented out in my opinion (room 154) I note that staff did admit there is a problem with these rooms on the golf course side of the resort which makes me wonder why it is not a priority if you already know about the issue. I asked if next time we could choose a specific room but was told no when I checked out. For this reason I will unlikey stay again which is a shame as the resort is great (pool is fantastic , breakfast/restaurant was amazing/ staff at the bar and in the restaurant were amazing and friendly). I would like to note one day I called reception as we had not had toilet paper replenished the previous day and were down to the last roll. They did not come straight away and we had to wait until House keeping cleaned the room. I am an Accor member but booked through Qantas. If it wasnt for the room I would have given an 8 or 9. I will be informing Qantas of our experience.

Dear Guest, Thank you for your feedback. We’re sorry to hear that parts of your stay did not meet your expectations. This is certainly not the experience we aim to provide, and we regret any inconvenience caused. We do appreciate your kind comments about the resort and especially our team, it’s great to know those aspects made a positive impression. Please rest assured that your comments have been noted and will be taken into consideration as we continually work to improve our guest experience. We hope to have the opportunity to welcome you back in the future. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa.

Customer review rating 5.0/5

Aryan S. Friends - Confirmed reviews ALL

We stayed at the property for 4 nights and it was a really relaxing experience, the staff are very helpful the property is amazing.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 4.0/5

Simon W. Families - Confirmed reviews ALL

Only issue was our washing machine flooded and we couldn’t contact housekeeping and or the front desk so had to walk over to get help. Seemed like the phones didn’t work, always engaged even when we used the outside phone number.

Dear Guest, Thank you for your feedback. We’re very pleased to hear that you had an overall positive experience with us. At the same time, we sincerely apologise for the inconvenience you experienced with the washing machine Please accept our apologies for any inconvenience caused. Your comments have been noted and will be shared with the team to help us improve our service. We truly appreciate you bringing this to our attention. We hope to have the pleasure of welcoming you again in the future. Kind Regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 4.0/5

Daniel S. Families - Confirmed reviews ALL

The room i ordered was a pool side room I received 189 which I don't believe it's valid to be called a poolside room as you would have to incroach on the room 1 8 8 however the room was nice clean luxurious, in addition there was no mini bar, meaning I had to keep leaving my room to order instead of being docked a room service fee.

Dear Guest, Thank you for your feedback. We’re glad to hear that you found the room comfortable and well presented. However, we’re sorry that the room location did not meet your expectations and we understand how this may have been disappointing. We appreciate you taking the time to share your thoughts and hope to welcome you again in the future. Best Regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa.

Other web-users rate our hotel

  • 214 reviews 7.3/10 Location
  • 636 reviews 5.9/10 Room
  • 686 reviews 7.6/10 Service
  • 19 reviews 2.3/10 WiFi
  • 347 reviews 6/10 Food
  • 346 reviews 8.9/10 Pool
  • 249 reviews 3.3/10 Cleanliness
  • 186 reviews 7.5/10 Breakfast

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