Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.2/5 971 reviews

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Description

Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Our accommodation(s)

Book this hotel
Room 1

Studio

Studio Spa Room

  • 2 pers. max
  • 45 / 484 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View or Lagoon view

Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

GPS:-16.52604, 145.472916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  971 reviews

Customer review rating 5.0/5

Walter &. R. U. Couples - Confirmed reviews ALL

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort &. Spa

Customer review rating 5.0/5

Alycemarie A. Business - Confirmed reviews ALL

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 3.0/5

Ritchie B. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you enjoyed our tropical surroundings, the 3,000-square-metre lagoon pool, the cleanliness of your room, and particularly our barista coffee. We’re sorry, however, that several aspects of your stay did not meet the standards you expected from a five-star resort. Your comments regarding the condition of the room and breakfast offering are well noted, and we understand your disappointment. We are also disappointed to hear that the service experience was inconsistent during your stay. We sincerely apologise for the shortcomings in the recognition and delivery of your Accor Plus Gold Explorer benefits. While we’re glad some was corrected at check-out, we appreciate that you should not have had to bring it to our attention. Your feedback has been shared with the relevant teams as we continue to identify areas where we can improve. We truly appreciate your candid comments and hope to have the opportunity to provide you with a much-improved experience on a future visit. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 2.0/5

Wendy P. Business - Confirmed reviews ALL

Dear Ms P., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are very sorry to hear that the cleanliness of your room did not meet the standards you rightly expected from Pullman Port Douglas Sea Temple Resort & Spa. In particular, we sincerely regret the condition of the floors and the concerns you experienced with the bedding. This is certainly not the level of presentation we aim to provide our guests, and we understand how disappointing this must have been. Your feedback has been shared with our Housekeeping team so that these concerns can be addressed and followed up appropriately. Maintaining a high standard of cleanliness and room presentation is extremely important to us, and your comments are valuable in helping us improve. We are pleased to hear that you enjoyed your meal and that our pool was a highlight of your stay. We will also be sure to share your kind comments with our culinary team, particularly the chef who made such a positive impression. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with the experience you had expected from us. Warm regards, Guest Relations Team Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 3.0/5

Robert S. Families - Confirmed reviews ALL

Dear Mr. S., Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed the welcoming atmosphere, beautiful scenery, pools, and gardens. We’re sorry to hear that the condition and cleanliness of the apartment did not fully meet your expectations. We take your comments seriously. Your feedback has been shared with our team so that these areas can be reviewed and addressed. We appreciate your honest feedback and are grateful that, overall, you still had a good experience. We hope to have the opportunity to welcome you and your family back and provide you with a more enjoyable stay next time. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Other web-users rate our hotel

  • 219 reviews 7.8/10 Location
  • 680 reviews 5.9/10 Room
  • 700 reviews 7.6/10 Service
  • 15 reviews 1.2/10 WiFi
  • 370 reviews 8.6/10 Pool
  • 353 reviews 6.1/10 Food
  • 266 reviews 3/10 Cleanliness
  • 181 reviews 7.6/10 Breakfast

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