Pullman Port Douglas Sea Temple Resort & Spa Hotel 5 stars

Customer review rating 4.4/5 4,079 reviews

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Pullman Port Douglas Sea Temple Resort & Spa
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+ 24 Services

Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • GolfPaying
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Port Douglas Sea Temple Resort & Spa

Mitre Street
4877 port douglas
australia

Tel: +61740843500

Fax: (+61)7/40843599

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 62km / 38.53 miles

GPS :-16.52604, 145.472916

Our accommodation(s)

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, inc luding Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

Studio Resort Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Mini Bar
Studio

Our restaurants and bars

ALUCO RESTAURANT AND BAR

Type of cuisine: International

A world away from the everyday with simplistic elegance, escape the every day and embrace the destination through our unique regional flavours. Rediscover the meaning of relaxation with genuine hospitality while dining by the lagoon pool.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

For the ultimate holiday experience, park your towel on a sun lounge, order a cocktail then settle in for lunch at the Sea Temple Pool Bar. The Pool Bar offers delicious drinks and cocktails, all day snacks and lunch in a relaxed environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 156

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,079 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,154 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

great place amazing staff

Customer review rating 5.0/5

Irene Friends - 16/02/2021 Confirmed reviews ALL

very accomodating , very helpful , very clean , friendly staff

Dear Irene, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good stay totally relaxing

Customer review rating 4.5/5

Mara T. Families - 15/02/2021 Confirmed reviews ALL

totally relaxing staff went over and above to please and provide correct things

Dear Mara, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us. Sincerely,

Perfect for families

Customer review rating 3.5/5

Ingrid S. Families - 15/02/2021 Confirmed reviews ALL

Sadly, I was disappointed. A very noisy family with three children moved in next door a day or so after our arrival. We only had a 10 days’ holiday and didn’t really want to spend our last few days listening to screaming, crying kids!! They apparently had a private unit so management couldn’t really do anything. The situation, however, was handled superbly. We received a complimentary cheese platter/ champagne and we were unexpectedly surprised when our last few days were refunded to us on our departure

Everything was absolutely beautiful!

Customer review rating 5.0/5

Benjamin A. Couples - 15/02/2021 Confirmed reviews ALL

Sevice throughout was amazing! Romina was delightful to deal with on arival and Anne from the pool bar made our experience even better. Rooms and resort was great on the eyes with easy access to the pool and amenities.

Dear Benjamin, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Anne & Rojina.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic facilities, good service & moderate food

Customer review rating 3.5/5

Richard Families - 14/02/2021 Confirmed reviews ALL

Fantastic resort set up with one of the best resort pools we've experienced that made relaxing a pleasure. Rooms excellent! While appreciating difficult operating environment in terms of number of guests we felt the food while not poor was average at best... and not befitting the 5 star standing of the Pullman. After the first night we did not eat at the restaurant again and had breakfast only as it was included in our stay. Also thought the breakfast menu could have been varied a bit. Staff were friendly and helpful.

good

Customer review rating 4.0/5

Graeme Couples - 14/02/2021 Confirmed reviews ALL

good

Dear Graeme, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Great staff, beautiful resort

Customer review rating 4.5/5

Loretta Families - 12/02/2021 Confirmed reviews ALL

From the moment we checked in, we were greeted by the most lovely staff! They really got our stay off to a great start!

Dear Loretta P., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry that your food orders were not correct. I have passed this to F&B team for further improvement. Thank you again for sharing your experience, and we hope to see you in the future to make amends. Sincerely,

Beautiful facilities :) lovely area

Customer review rating 4.5/5

Janene S. Families - 10/02/2021 Confirmed reviews ALL

Wonderful front end reception staff - very friendly - room was nice although the image on the site makes it appear that the penthouse appartments have direct access to the pool - it’s the angle of the photo that looks like it is right at the door step / patio however it’s not - which was a bit disappointing and a surprise - but the room we hade ( pool view penthouse ) was nice ...... the furniture upstairs near spa was quite stained which was not nice and there was also the worlds biggest hornets nest next to the spa which was a worry abs prob should be removed ..... the pool was beautiful and overall a very nice place :)

Dear Janene, Thank you for taking the time to share your feedback. I am sorry that the pictures were deceiving when you booked the room with us. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Your comments regarding the stains and the nest has been passed on to the relevant department heads and we will ensure it is taken care of. Thank you again for sharing your feedback and we hope to welcome you back in the future to make amends. Sincerely,

Very accommodating

Customer review rating 4.5/5

Loz B. Friends - 09/02/2021 Confirmed reviews ALL

We had visitors from Melbourne. We spent time swimming and relaxing. Just loved how well set up the unit was with its amenities. We cooked all our meals in the kitchen and used the BBQ. It was great, especially the dishwasher! Very comfortable for 2 couples. My only concerns were the rising damp smell throughout the unit. It would have been ideal to have the option to close bug screen doors and have natural air through the apartment at times. The hot water tap pressure was very weak also making my spa bath so slow to fill, I gave up! All in all though we loved our stay and enjoyed the opportunity to access a health heroes discount rate begin Cairns Hospital staff. The Lagoon absolutely rocked! Thanks for having us!

Dear Laura, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stat

Customer review rating 4.5/5

Samantha Couples - 09/02/2021 Confirmed reviews ALL

We booked here for a few nights for our honeymoon road trip! Really spewing we weren’t here longer! Thoroughly enjoyed our stay! Sad we didn’t book a swim out room! But we did book the spa room! Loved the pool! Really great friendly staff! Will be back again

Dear Samantha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Customer review rating 5.0/5

Jess D. Families - 09/02/2021 Confirmed reviews ALL

We had an absolutely amazing time at your resort! The people, the service, our room all of it was amazing! Our 2 year old loved the pool straight from the room! Was swimming everyday! We are sad to be back home. We will definitely be back.

Dear Jessica D., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. I am thrilled to learned that you and your family enjoyed your sty with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay

Customer review rating 3.0/5

Michele B. Families - 09/02/2021 Confirmed reviews ALL

Only between us .The experience was nice but we have been many times before and its been better. The add says we would have a Lilly coffee machine and I checked it again today and the add still says it . We did not have this and left all our coffee at home as we thought we would, We also had no hot water to use the Jacuzzi. It took 45min to fill the tub half way and we could not use the pumps. We had no soap nor bin in the main bathroom. We were not very happy with any of this but we loved the breakfast it was our highlight.

Dear Michele, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations this time; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anniversary Celebration

Customer review rating 5.0/5

Judy W. Couples - 06/02/2021 Confirmed reviews ALL

Exceeded expectations!!

Dear Judy, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Relaxed stay

Customer review rating 5.0/5

Heather Couples - 06/02/2021 Confirmed reviews ALL

Really enjoyed our time at the resort. The facilities were clean and the staff were really friendly and welcoming.

Dear Heather, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I am glad that you enjoyed your experience with us. Your feedback regarding menu selection has been passed on to our restaurant team and we will look into expanding it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful lagoon pool

Customer review rating 3.0/5

Anonymous Couples - 05/02/2021 Confirmed reviews ALL

We received a phone call a couple of days prior to our arrival to confirm everything with our stay which was a really nice gesture and great service. The lagoon pool was the highlight of our stay. It was a beautiful temperature all the time, there was plenty of room for adults and children, it was relaxing and also refreshing. It was a shame the pool bar was only open limited hours and disappointing there was no "Happy Hour" though. Unfortunately, we had a Studio room which the footpath to the pool surrounded so we had no privacy at all unless all blinds were pulled down all the time, which is not what we enjoy whilst being on holidays. We like to relax in our room at times on holidays, however our room was not inviting to do this. We were lucky we had friends staying in one of the Villas which we could spend time there relaxing and have some privacy. The Villas are really lovely. The comfort of our bed was only OK (it could definitely be improved with a mattress topper), however the pillows were terrible. We requested some softer pillows but they were just as bad. If you are not sleeping well and can't get comfortable it leaves a disappointed impression. The cleanliness of the room was not the best, only OK. Parking was not a problem when we were there. We could almost always get a parking spot in a covered garage not far from our room which was great. The staff on the reception desk were very delightful, especially Rovinka (I think it's spelt like this or similar). She was an absolute pleasure to deal with. We were disappointed with the breakfast at the resort. There was no buffet, (possibly due to COVID), therefore only a limited set menu. We only ate there once despite having breakfast included in our package. If I was to return to this resort, I would definitely pay the extra money and stay in a swim out room or a second level room. I don't think the Studio rooms are worth bothering with at all.

Dear Jeremy, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Port Douglas Short Stop

Customer review rating 4.5/5

Ross C. Business - 05/02/2021 Confirmed reviews ALL

My colleague and I arrived at the Port Douglas Pullman Sea Temple after a long day driving over 600 ks and felt relaxed the minute we walked into the foyer. The reception staff were very friendly and everything was spotless. My room was great and the dinner that night was fantastic. Can't fault anything.

Dear Ross, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team especially our Restaurant team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great place, as always, and I could charge my Tesla

Customer review rating 4.5/5

Louise Couples - 03/02/2021 Confirmed reviews ALL

Sea Temple is a lovely place. The staff are welcoming and helpful and the location perfect. There are individual garages to park in, on the grounds and each has a power point which enabled me to charge my car overnight. When I asked if this was OK, they said, "of course". The pool is magnificent and the gardens lovely.

Dear Louise, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. We are delighted to read that you had an excellent stay and enjoyed your visit at our resort. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us. Sincerely,

Great stay

Customer review rating 4.0/5

Silvana B. Families - 02/02/2021 Confirmed reviews ALL

Overall we thoroughly enjoyed our time at the Sea Temple. Staff were extremely polite and accommodating. Picturesque gardens and a fantastic pool which both the adults and our young grandchildren enjoyed. Room great. We were however disappointed with the restaurant. Very limited menu. We had breakfast included in our package but felt the need to go out at one point because we were tired of the same limited menu every day. We only had dinner at the restaurant once but didn't return due to the menu. Housekeeping was hit and miss. Some days really good, others not so good. Eg floors weren't cleaned every day, some towels, toilet paper not replaced. Replacement of standard toiletries not consistent. However these issues were not huge and we would definitely return to the Sea Temple. If above rectified, the Pullman Sea Temple would not be a good place to stay but would become an outstanding place to stay.

Dear Silvana, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I will share your comments to our team especially Rojina. I am sorry that the housekeeping service was not upto standard when your room was serviced. This has been shared with our Housekeeping team in order to improve. Rest assured we will look into Aluco Restaurant's food selection and work towards expanding the menu. Thank you again for sharing your feedback and we hope to welcome you back in the future to make amends Sincerely,

Amazing resort

Customer review rating 5.0/5

Salvo Couples - 02/02/2021 Confirmed reviews ALL

From arrival to departure, we have been looked well after. Every staff member was polite, professional and caring. This includes the gardeners, room attendants who always had a smile on and always greeted us. The apartment was very spacious, actually very big in size with all amenities needed. If I could recommend something, there were no Bluetooth to play music in the apartment, but instead a DVD player, which is not really in used those days. The bed was very comfortable, and our room was clean and made fresh everyday. The swimming pools were fun and it really felt like being in holiday. Restaurant staff were so friendly, the food was delicious. The only thing I could maybe recommend is having a little bit on the menu, or change it every couple of days as it was the same everyday. Thank you everyone, we have already recommended your property, and some of our friends have already booked a future stay.

Dear Salvator, We are thrilled to receive your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your suggestions and they have been passed on to the relevant department heads. Rest assured we will work towards improving the quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay, perfect location

Customer review rating 4.5/5

Jojom Couples - 02/02/2021 Confirmed reviews ALL

The Pullman was exactly what we were looking for in a resort. Perfect pool, great surroundings, beach access and friendly environment. It was our first visit to Port Douglas and at first we thought the Pullman was too far from Macrossan Street but once you settle in you realize its the perfect combination for a holiday. You get the quiet serenity of the resort where you can relax and then it's a very short drive to the Main street where you get a great deal of atmosphere and you can easily come and go as you please.

Dear Josephine, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry that the room was not serviced properly during you stay. Your comments have been passed on to Housekeeping team in order to improve. Due to COVID-19 pandemic, the refurbishment of our rooms has been postponed and will be starting soon. Thank you again for sharing your experience, and we hope to welcome you back in the future to make amends. Sincerely,

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