Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.2/5 956 reviews

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Pullman Port Douglas Sea Temple Resort and Spa - Image 1
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Pullman Port Douglas Sea Temple Resort and Spa - Image 4
Mitre Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Our accommodation(s)

Book this hotel
Room 1

Studio

Studio Spa Room

Photo out of - Studio Spa Room

Luxuriously styled modern resort guestrooms with king bed, ensuite with spa bath, mini bar, broadband and LCD TV. Rooms are located throughout the resort grounds. Max occupancy 2 adults or 1 adult and 1 child.

  • Views:

    Garden View or Lagoon view

Max. number of persons
2
Area
From 45 m² / 484 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Refrigerator/freezer
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Pay per view movies
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • 45 m² / 484 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View or Lagoon view
See availabilities

Apartment

Two Bedroom Garden View Apartment

Photo out of - Two Bedroom Garden View Apartment

Modern two bedroom apartment with living rooms overlooking the incredible lagoon pool. Individually furnished with two generous double bedrooms, fully equipped kitchen, spacious dining and living area open on to private furnished balcony or terrace

  • Views:

    Garden View

Max. number of persons
5
Area
From 120 m² / 1291 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Pots/Pans/Dishes
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Apartment

Two Bedroom Garden View Penthouse Apartment

Photo out of - Two Bedroom Garden View Penthouse Apartment

Two bedroom apartment overlooking the garden or golf course. Access to a private rooftop terrace with heated Jacuzzi, BBQ and outdoor setting. Apartments have a kitchen, lounge and dining, laundry factilities and furnished balcony

  • Views:

    Golf view or Lagoon view

Max. number of persons
5
Area
From 120 m² / 1291 sq ft

Bedding

King size bed(s) x1

Joinable bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Pots/Pans/Dishes
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Pay per view movies
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Apartment

Two Bedroom Pool View Penthouse Apartment

Photo out of - Two Bedroom Pool View Penthouse Apartment

Two bedroom apartment overlooking the lagoon pool. Access to a private rooftop terrace with heated Jacuzzi, BBQ and outdoor setting. Apartments have a kitchen, lounge and dining, laundry factilities and furnished balcony

  • Views:

    Lagoon view

  • Most of the accommodation:

    Balcony or Terrace

Max. number of persons
5
Area
From 120 m² / 1291 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Pots/Pans/Dishes
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Pay per view movies
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Apartment

Two Bedroom Plunge Pool Apartment

Photo out of - Two Bedroom Plunge Pool Apartment

Two bedroom apartment located on ground level with access to a private courtyard with a fully fenced pool (5mt x 3mtrs) and outdoor pavilion with barbeque facilities. Rooms are located throughout the resort grounds

  • Views:

    Golf view

Max. number of persons
5
Area
From 122 m² / 1313 sq ft

Bedding

King size bed(s) x1

Joinable bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Pots/Pans/Dishes
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Pay per view movies
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Apartment

Two Bedroom Swimout Apartment

Photo out of - Two Bedroom Swimout Apartment

Luxurious ground floor apartments with a private furnished terrace from the living area offering direct access to the lagoon pool. Individually furnished with two generous double bedrooms, fully equipped kitchen, spacious dining and living area

  • Views:

    Lagoon view or Pool side

Max. number of persons
5
Area
From 122 m² / 1313 sq ft

Bedding

Joinable bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Pots/Pans/Dishes
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Apartment

Three Bedroom Apartment

Photo out of - Three Bedroom Apartment

Spaciousapartments with dual key access, a combination of a two-bedroom apartment and a studio resort spa room with a private, lockable central access point. Furnished with fully equipped kitchen, spacious dining and living area

  • Views:

    Golf view or Lagoon view

Max. number of persons
7
Area
From 204 m² / 2195 sq ft

Bedding

King size bed(s) x1

Joinable bed(s) x1

Joinable bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Full kitchen
  • Kettle
  • Pots/Pans/Dishes
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view channel(s)
  • Pay per view movies
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

A massive 204 sq metres of pure luxury and space! With private entertaining area including plunge pool, outdoor dining & BBQ facilities. The fully self contained beach villa has everything you need including a King sized spa in the master ensuite

  • Views:

    Garden View

Max. number of persons
7
Area
From 204 m² / 2195 sq ft

Bedding

King size bed(s) x1

Joinable bed(s) x1

Joinable bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Pots/Pans/Dishes
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

GPS:-16.52604, 145.472916

Telephone
Fax +61 7 4084 3599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 80 rooms
  • 53 family rooms
  • 2 floors

Languages spoken at the hotel

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge

Air conditioning

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Children Additional charge
  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center
  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Well-being

Plunge Pool

  • Outside
  • On site

Lagoon Pool

  • Outside
  • On site

Fitness Center

  • On site
  • Jacuzzi/Whirlpool bath
  • Massage Additional charge

Sports and leisure

Golf

  • Nearby

Golf Additional charge

  • On site
  • On site

ALUCO RESTAURANT AND BAR

Photo out of - ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

Cooking style
Mediterranean
Capacity
128
Accessibility
Accessible service
4877 Port Douglas, Australia
Telephone +61 7 4084 3507
Menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Accommodate food

  • Light menu

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

For the ultimate holiday experience, park your towel on a sun lounge, order a cocktail then settle in for lunch at the Sea Temple Pool Bar. The Pool Bar offers delicious drinks and cocktails, all day snacks and lunch in a relaxed environment.

Many apartments have direct access to the 3,000 square metres lagoon pool at the centre of the resort. The Pool Bar provides cocktails, snacks and light meals all day.

Need a break from relaxing (or working) by the pool? Give your body something else to do at the Resort Gym, equipped with all the latest fitness machines.

Complete your holiday with a visit to the best day spa in Port Douglas. Vie Spa Port Douglas delivers all aspects of wellness in an environment of tranquility offering a range of treatments that leave you feeling restored, revived and inspired.

For wedding celebrations both intimate and grand, Pullman Port Douglas Sea Temple Resort & Spa offers a private, sophisticated venue unlike any other. Located on nearly ten acres of tropical beachfront between the Great Barrier Reef and Daintree Rainforest, our 5-star luxury resort provides a gorgeous tropical setting for your dream wedding reception in paradise. Our team of experienced staff will help guide you every step of the way to ensure everything is delivered to perfection. Our unique style, location, oustanding service and exquisite coastal inspired cuisine creates a wedding celebration abundant in romance, atmosphere and unforgettable memories.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  956 reviews

Customer review rating 1.5/5

Michael C. Friends - Confirmed reviews ALL

Dear Mr. C., We are very sorry to hear about these issues and sincerely apologise for the frustration caused during your stay. Regarding the breakfast, we apologise for the confusion and the way the matter was handled at Reception. We did not charge you for the breakfast; however, we completely understand that the interaction itself was disappointing, and we will certainly follow this up with our team. We are also sorry about the confusion with the champagne glasses, the lack of basic kitchen equipment in your friends’ villa, and particularly that your bed linen was not changed despite you placing the card on the bed as requested. Thank you for bringing all of this to our attention. We will investigate these matters with the relevant departments, as this is not the level of service we want our guests to experience. Please accept our sincere apologies for the inconvenience and disappointment caused.

Customer review rating 4.0/5

Dave H. Business - Confirmed reviews ALL

Dear Mr. H., Thank you for taking the time to share such detailed feedback. We are pleased to hear that you enjoyed the friendliness of our team and our buffet breakfast. At the same time, we are sorry that several aspects of your stay did not meet the level of experience you expected from a five-star resort. We sincerely apologise for the inconvenience caused by the washing machine and the difficulty accessing streaming services on the TV. While we are glad our team was able to resolve these matters during your stay, we understand that they should have been working properly from the outset. We also appreciate your comments regarding the pool-facing rooms and the lack of full block-out blinds. Your feedback regarding privacy and room comfort has been shared with the relevant team for consideration. We are particularly sorry that our dining options and shuttle service were a source of disappointment. We understand that transportation costs can add up considerably for a larger group, and we appreciate your perspective regarding the value expected at a five-star resort. Your comments regarding the restaurant offering and shuttle service are valuable and will be taken into consideration as we continue to review our guest services. While we regret that your overall experience did not exceed your expectations, we truly appreciate your honest feedback. We hope to have the opportunity to welcome you again and provide a more seamless and enjoyable stay. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 1.0/5

Andrew L. Families - Confirmed reviews ALL

Dear Mr. L., Thank you for taking the time to share such detailed feedback, and particularly for your many years of loyalty to Sea Temple. Having stayed with us on numerous occasions over more than 25 years, we truly value the trust you have placed in our resort, which makes it especially disappointing to hear that this stay fell so far short of your expectations. We are sincerely sorry for the condition of the bathrooms in Villa 304 and, most importantly, for the length of time you had to live with the mould after bringing it to our attention. We fully understand the seriousness of your concerns and appreciate why you felt that your health and wellbeing were not being given the level of consideration you should expect from a five-star property. We are also disappointed to hear that you had to repeatedly request basic amenities such as towels, robes and coffee pods. These are fundamental aspects of the service you reasonably expected when choosing to stay with us through Pullman, and we acknowledge that we did not deliver the consistency of service that you have experienced with us in the past. We have taken your comments seriously and have raised the matters you have highlighted with the relevant management and operational teams, particularly regarding bathroom presentation, inspection standards and the handling of reported maintenance or housekeeping concerns. We are very grateful that, despite this experience, you have continued your stay with us in the two-bedroom penthouse. We sincerely hope that the remainder of your visit is comfortable, relaxing and reflects the experience you have come to expect from Sea Temple over so many years. Your loyalty over more than two decades means a great deal to us. We are truly sorry that on this occasion we let you down, and we appreciate you giving us the opportunity to learn from your experience. Kind regards Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 5.0/5

Antony B. Families - Confirmed reviews ALL

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 5.0/5

Benjamin T. Families - Confirmed reviews ALL

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Mr. C., We are very sorry to hear about these issues and sincerely apologise for the frustration caused during your stay. Regarding the breakfast, we apologise for the confusion and the way the matter was handled at Reception. We did not charge you for the breakfast; however, we completely understand that the interaction itself was disappointing, and we will certainly follow this up with our team. We are also sorry about the confusion with the champagne glasses, the lack of basic kitchen equipment in your friends’ villa, and particularly that your bed linen was not changed despite you placing the card on the bed as requested. Thank you for bringing all of this to our attention. We will investigate these matters with the relevant departments, as this is not the level of service we want our guests to experience. Please accept our sincere apologies for the inconvenience and disappointment caused.

Customer review rating 4.0/5

Dave H. Business - Confirmed reviews ALL

The dinner menu was quite limited, so we went into town most nights, as many other guests seemed to. The one night we ate at the in-house restaurant, the food was an average 7/10. We couldn’t access streaming services through the TV until staff provided a separate device, and our washing machine, which we upgraded the room to have, wasn’t working, although it was fixed once reported. The pool-facing rooms also have no block-out blinds, only day blinds that can be seen through at night when the lights are on, so privacy was poor. The staff were lovely and the buffet breakfast was good, but we’d consider both standard for a five-star hotel. Our biggest issue was the location and shuttle. We paid over $9,000 for four nights across three rooms, yet the hotel doesn’t provide a complimentary shuttle for the 5 km trip into town. For our group of six, the outsourced shuttle cost $90 return, effectively adding $90 to every dinner, lunch or shopping trip. We’d highly recommend hiring a car, but at this price point a five-star resort should provide a free shuttle. We’ve stayed at many five-star hotels and overall this wasn’t bad or particularly good, just about what we’d expect. The limited restaurant and paid shuttle were the main disappointments.

Dear Mr. H., Thank you for taking the time to share such detailed feedback. We are pleased to hear that you enjoyed the friendliness of our team and our buffet breakfast. At the same time, we are sorry that several aspects of your stay did not meet the level of experience you expected from a five-star resort. We sincerely apologise for the inconvenience caused by the washing machine and the difficulty accessing streaming services on the TV. While we are glad our team was able to resolve these matters during your stay, we understand that they should have been working properly from the outset. We also appreciate your comments regarding the pool-facing rooms and the lack of full block-out blinds. Your feedback regarding privacy and room comfort has been shared with the relevant team for consideration. We are particularly sorry that our dining options and shuttle service were a source of disappointment. We understand that transportation costs can add up considerably for a larger group, and we appreciate your perspective regarding the value expected at a five-star resort. Your comments regarding the restaurant offering and shuttle service are valuable and will be taken into consideration as we continue to review our guest services. While we regret that your overall experience did not exceed your expectations, we truly appreciate your honest feedback. We hope to have the opportunity to welcome you again and provide a more seamless and enjoyable stay. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 1.0/5

Andrew L. Families - Confirmed reviews ALL

Having visited Port Douglas annually for over 25 years, we have stayed at Sea Temple at least 10 times and have always loved the resort, particularly the pool. Our children and their partners are now in their late 20s, so we have moved from three-bedroom apartments to Villas. We were extremely impressed with our Villa last year, which is why we returned. Unfortunately, this year was very disappointing. For six people, we had to complain repeatedly about basic things — no robes, insufficient towels and not enough coffee pods. Having to Uber a morning coffee for six people at a five-star resort says a lot. More seriously, both showers had excessive black mould. We raised this on the second and third day and were told it could not be treated until after we left because the process would take around 14 hours. This meant six of us lived with mould in the bathrooms for our eight-day stay, with seemingly little concern for our health and well being.  Even more concerning, when we left Villa 304, there were only a few hours before the next guests arrived. So despite being told the mould treatment required 14 hours, it could not have been completed before their arrival. What happened to the next guests? We specifically chose to book through Accor/Pullman rather than privately because I had previously asked prior to our stay - why the privately advertised Villas on the Port Douglas app were over $2,000 cheaper for the same period and additionally included breakfast (another $1500+ in value) at the resorts own restaurant. I was told: “Private owners do not provide hotel services, which explains the difference in price... when booking with a private owner, you do not have access to housekeeping services, luggage storage at reception, room-service... or other services such as providing towels... Furthermore, in the event of any issue with the property or during your stay, our teams will not be able to assist you.” That was precisely why we paid the premium to stay through Accor/Pullman — for the service, housekeeping and support. Unfortunately, we didn't receive the level of service we were told justified that premium. We spent eight days with mouldy bathrooms and almost half our stay chasing basic necessities. We are now staying another week in a two-bedroom penthouse and sincerely hope this stay is mould-free and hassle-free. After more than 25 years of visiting Port Douglas having stayed at Coconut Grove, Sheraton Mirage and many other locations but always returning to stay at the Sea Temple, we expected considerably better. The only reason a 2 and a zero is the pool.

Dear Mr. L., Thank you for taking the time to share such detailed feedback, and particularly for your many years of loyalty to Sea Temple. Having stayed with us on numerous occasions over more than 25 years, we truly value the trust you have placed in our resort, which makes it especially disappointing to hear that this stay fell so far short of your expectations. We are sincerely sorry for the condition of the bathrooms in Villa 304 and, most importantly, for the length of time you had to live with the mould after bringing it to our attention. We fully understand the seriousness of your concerns and appreciate why you felt that your health and wellbeing were not being given the level of consideration you should expect from a five-star property. We are also disappointed to hear that you had to repeatedly request basic amenities such as towels, robes and coffee pods. These are fundamental aspects of the service you reasonably expected when choosing to stay with us through Pullman, and we acknowledge that we did not deliver the consistency of service that you have experienced with us in the past. We have taken your comments seriously and have raised the matters you have highlighted with the relevant management and operational teams, particularly regarding bathroom presentation, inspection standards and the handling of reported maintenance or housekeeping concerns. We are very grateful that, despite this experience, you have continued your stay with us in the two-bedroom penthouse. We sincerely hope that the remainder of your visit is comfortable, relaxing and reflects the experience you have come to expect from Sea Temple over so many years. Your loyalty over more than two decades means a great deal to us. We are truly sorry that on this occasion we let you down, and we appreciate you giving us the opportunity to learn from your experience. Kind regards Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 5.0/5

Antony B. Families - Confirmed reviews ALL

we enjoyed the relaxed atmosphere, rooms, food, service and staff were excellent!

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 5.0/5

Benjamin T. Families - Confirmed reviews ALL

Great experience starting from Check In. Staff (checked in by Josephine) were super friendly and helpful.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 5.0/5

Rhythm K. Friends - Confirmed reviews ALL

Everything was immaculate. Will definitely be back

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 4.5/5

Miriam G. Families - Confirmed reviews ALL

This is definitely a resort catering for kids as there are shallow pools leading off the main, where they can frolic.Restaurant staff are outstanding, including Aasha, Steven and Belem. We enjoyed all meals especially breakfast where there was good variety and delicious pastries. Dinner menu could have more choices especially for those staying a week without a car. Transport is provided for in a shuttle at $9 each way, taking you in to main centre.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 4.5/5

Ross M. Couples - Confirmed reviews ALL

Great service and staff

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 3.5/5

Samantha S. Couples - Confirmed reviews ALL

Lovely apartment, pool views, the pool was awesome to swim in!

Dear Samantha S., Thank you for your feedback. We are pleased to hear that you enjoyed the comfort of your apartment and the pool views. However, we strive to ensure all aspects of our guests' experiences meet expectations. Your comments are appreciated as they help us improve. Goodbye, Pullman Port Douglas Sea Temple Resort and Spa

Customer review rating 4.5/5

Pat C. Couples - Confirmed reviews ALL

Stayed for 4 nights in a Penthouse apartment as this was the only available room when I booked. It was very comfortable although a bit more than we needed. The resort is very good with good facilities. Unfortunately the weather was a bit cooler than expected so we didn’t use the pool. Staff at the front office and restaurant and bar were all very helpful and friendly. We hired a car so were able to explore the area. We visited Mossman Gorge - highly recommended and Daintree. Also went on a river cruise. We were celebrating our wedding anniversary and the restaurant looked after us on our special night.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 5.0/5

Andrew J. Business - Confirmed reviews ALL

I wanted for nothing

Dear Andrew J., Thank you for your kind words regarding our customer service. We are delighted to hear that you felt well taken care of during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Pullman Port Douglas Sea Temple Resort and Spa

Customer review rating 3.0/5

Murray W. Couples - Confirmed reviews ALL

Staff on the whole seemed untrained or unmotivated to ensure customer experience was above reproach.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 3.0/5

Mark M. Couples - Confirmed reviews ALL

Firstly the place is fantastic and the check in was second to none. The parking is very easy and the surrounds and proximity to the beach is very good. The staff were extremely good and the breakfasts were excellent. The walk in to the pool was also fantastic. However there were two aspects that were disappointing. The least of which was on the Thursday we were informed of a private function in the open lobby area which was extremely close to our unit. The event was extremely noisy with very loud voices, Quite intrusive because our apartment is very close and the Lobby is open to the pool only metres from our place. It went on well after 10pm and noise was heard up to 11:15pm Not a good sleep. However, while this was annoying it was only one night. The most disappointing aspect was the shower in a bath which in our opinion was dangerous . While the bath area directly below the shower was a roughened surface which was good, the bit where you climb out was slippery and no rails were present. Also there was an Aluminium rail on the bath top for the sliding glass which added 4cm above the bath which you had to get over. My wife was reluctant to have a shower because she could not safely exit without calling me in to assist each time. While we would come again, we will be making sure we were away from the front area and we had a walk in shower.

Dear Guest, Thank you for taking the time to share such detailed feedback. We’re delighted to hear that you enjoyed the property, our location near the beach, the ease of parking, our breakfasts, and especially the service from our team. It’s wonderful to know that your check-in experience was so positive. We sincerely apologise for the disruption caused by the private function and the noise that continued into the evening. We understand how frustrating this must have been, particularly given the proximity of your apartment to the open lobby area, and we appreciate your understanding that this was an isolated event. We are also very grateful for your comments regarding the shower and bath configuration. We take safety concerns seriously, and we’re sorry that the design made your wife feel uncomfortable and dependent on assistance when exiting the bath. Your feedback regarding this matter is important, and we will certainly share it with our management and maintenance teams for consideration. We’re pleased to hear that, despite these concerns, you would consider returning. We would be very happy to assist with a future booking. Thank you again for your constructive feedback, and we hope to have the opportunity to provide you with a more comfortable and relaxing stay next time. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 4.0/5

Shane A. Couples - Confirmed reviews ALL

Great place, good facilities and location Rooms were good, but had some issues with ants and bugs, but not really any fault of the hotel Overall was a quick one stay and was enjoyable

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 3.0/5

Patricia E. Couples - Confirmed reviews ALL

Staff in reception were very helpful. The house keeping staff during the week were also very good but weekend not so much we kept having to ask them to supply us with the basic things

Dear Patricia, Thank you for sharing your feedback. We’re pleased to hear that you found our reception team very helpful and that our housekeeping staff during the week provided good service. We’re sorry, however, that the housekeeping service over the weekend did not meet the same standard. We understand how important it is to have consistent access to the basic amenities throughout your stay. Your comments are valuable to us, and we will share them with the relevant teams as we continue working to improve our guests’ experience. We hope to have the opportunity to welcome you again and provide a more comfortable stay. Kind regards Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 5.0/5

Andy R. Families - Confirmed reviews ALL

Everthing was just so relaxed and you all made our stay so enjoyable. A big thank you to the general manager and reception staff,cleaners .You went out ofyour way to give us a great holiday

Dear Guest, Thank you for your wonderful review and for choosing to stay with us once again at Pullman Port Douglas Sea Temple Resort & Spa. We are delighted to hear that you had another enjoyable and relaxing stay. It is fantastic to know that our team, particularly Carly and our reception and housekeeping teams, helped make your holiday so special. We truly appreciate your continued loyalty as an ALL Gold member and your kind recommendation. We look forward to welcoming you and your family back for another memorable stay in the future. Warm regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 4.0/5

Priya K. Couples - Confirmed reviews ALL

Overall, we had a really enjoyable stay at Pullman Port Douglas. The resort has a beautiful tropical feel, the grounds and pool area are lovely, and the staff were friendly and welcoming throughout our stay. The rooms were spacious and comfortable, although some areas of the resort are starting to look a little dated and could benefit from a refresh and some general maintenance. The buffet breakfast was also a little disappointing compared with other Accor hotels we’ve stayed at. The selection and overall quality could be improved, particularly for a resort of this standard. That said, we still had a great stay overall and really enjoyed the relaxing atmosphere and location. With a few updates and improvements to the breakfast offering, this could be an even better resort experience.

Dear Guest, Thank you for taking the time to share such thoughtful feedback following your stay at Pullman Port Douglas. We’re delighted to hear that you enjoyed our tropical surroundings, beautiful grounds and pool area, as well as the relaxing atmosphere and location. It’s also wonderful to know that our team made you feel welcome throughout your stay. We sincerely appreciate your comments regarding areas of the resort that would benefit from refreshing. We are continually working to enhance the guest experience, and your feedback is valuable in helping us identify where improvements can be made. We’re equally grateful for your feedback on our buffet breakfast. We’re sorry that the selection and quality did not meet the expectations you have come to associate with Accor hotels. Your comments will be shared with our relevant team as we look at ways to improve our breakfast offering. Thank you again for your balanced and constructive review. We’re pleased that you still had an enjoyable and relaxing stay, and we hope to have the pleasure of welcoming you back to Pullman Port Douglas for an even better experience in the future. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 4.5/5

Robert D. Families - Confirmed reviews ALL

exemplary care & attention from intelligent staff. Medical incidents & flight disruption caused our plans to change more than once. Rhythm was superb in adjusting bookings to maximise our time & comfort with you. Housekeeping staff did a great job in maintaining order amongst grandkids chaos. Breakfasts were wonderful, only slightly marred by a staff member on one day saying we were limited to one (included) coffee each. Many resorts ration/monitor pool towel usage, and it was much appreciated (& respected) that towel availability was relaxed.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Customer review rating 5.0/5

Walter &. R. U. Couples - Confirmed reviews ALL

We where very happy with our accommodations tend the pool is the best of where we ever stayed before and the shuttle service was also great

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort &. Spa

Customer review rating 5.0/5

Alycemarie A. Business - Confirmed reviews ALL

From the delicious welcome drink and warm arrival, the views, the impeccable landscaping, room service and amenities - you just cant go past the Sea Temple.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

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