Pullman Port Douglas Sea Temple Resort & Spa Hotel 5 stars

Customer review rating 4.4/5 3,716 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Port Douglas Sea Temple Resort & Spa
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+ 24 Services
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Room 1

Number of guests
Children's age

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  • I cannot take advantage of the Members' rate

Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • GolfPaying
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Port Douglas Sea Temple Resort & Spa

Mitre Street
4877
port douglas
australia

Tel: +61740843500

Fax: (+61)7/40843599

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 62km / 38.53 miles

GPS :-16.52604, 145.472916

Our accommodations

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, inc luding Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

Studio Resort Room

  • Max. number of persons: 2
  • Views: Golf view, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Studio

Our restaurants and bars

ALUCO RESTAURANT AND BAR

Type of cuisine: International

A world away from the everyday with simplistic elegance, escape the every day and embrace the destination through our unique regional flavours. Rediscover the meaning of relaxation with genuine hospitality while dining by the lagoon pool.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

For the ultimate holiday experience, park your towel on a sun lounge, order a cocktail then settle in for lunch at the Sea Temple Pool Bar. The Pool Bar offers delicious drinks and cocktails, all day snacks and lunch in a relaxed environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 156

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,716 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,109 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Fab resort

Customer review rating 4.4/5

Katie Families - 08/08/2020 Confirmed reviews ALL

We stayed for 5 nights in plunge pool apartment which was just fabulous. Would highly recommend

Beautiful surroundings and excellent food.

Customer review rating 4.4/5

N W. Solo - 05/08/2020 Confirmed reviews ALL

As in title above. A bit far away from centre but excellent shuttle bus system is fine.

Dear Neil, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Little out of town but was still nice. Staff very friendly.

Customer review rating 4.4/5

Lee H. Couples - 05/08/2020 Confirmed reviews ALL

Had a lovely time staying with you. The only thing that we were disappointed in was the cleaners! we stayed for five nights and never had the sheets changed the whole time... the bed was never made properly , and someone had gone through out port while we were out for the day.

Dear Geoff, Thank you for taking the time to provide me with your valued feedback. It is always a pleasure to receive positive feedback. I will share your comments with our Housekeeping Manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great room, location for the beach fantastic.

Customer review rating 4.4/5

Graeme W. Couples - 05/08/2020 Confirmed reviews ALL

Everything was fine except for your restaurant, what a con job. Menu had what looked like normal meals with great prices. When we order we were told they were "tapas" size and we should order sides, which we did and they were the same cost as the "main" meal. The menu needs to explain the size of the meals. As we wanted a few drinks we had no option but to dine there the next night. We were told about the "specials" they were twice the price of the menu "tapas". BUT just as small. Should have taken a taxi into town. Also your pool area needs a good clean, lots of leaves and palm fronts in the water. The bottom also needs cleaning. I have also email the Pullman yesterday (5 August) as I lost a very sentimental earring, all I have got so far is an automatic response. If it is taking this long the earring is properly long gone.

Beautiful Place , Great stay

Customer review rating 4.4/5

William &. L. F. Couples - 05/08/2020 Confirmed reviews ALL

The Perfect location close to everything and just peaceful and friendly staff. We are highly recommending this lovely Resort to everyone. We will be back Hopefully in 6 to 8 months thank you so much for our wonderful stay. We can not thank your staff enough from reception, restaurant staff , cleaners and bar staff. Start to end great experience all round *****

Dear William, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.4/5

Mark D. P. Families - 04/08/2020 Confirmed reviews ALL

Very good , helpful , friendly staff

great accommodation;great pool;

Customer review rating 4.4/5

Anonymous Couples - 04/08/2020 Confirmed reviews ALL

Had a lovely first trip to this resort.Room was lovely with great appliances in kitchen.Would have been good to have flyscreens on doors.Menus were limited at hotel restaurant and pool bar due to Covid so that was a negative but for an understandable reason.The pool was lovely...large lagoon style that snaked around the rooms.It was very cold though but not sure if heating it is an option.

Awesome room

Customer review rating 4.4/5

Gem Friends - 04/08/2020 Confirmed reviews ALL

Amazing mid-week get away

Dear Gemma, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Exceeded expectations

Customer review rating 4.4/5

Jason W. Couples - 04/08/2020 Confirmed reviews ALL

Stunning in every way. From arrival at reception we were blown away. Staff are amazingly helpful, informative and professional but laid back which suits us and the township perfectly. Our room had the most comfortable bed my wife and I agreed on we had ever slept in. Incredible bathroom. Gourmet food and delicious bar menu. The entire property is spectacularly exquisite. Short stroll to one of the best beaches in Queensland. Won’t stay anywhere else in Port Douglas. Thank you

Dear Jason, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay, and great staff

Customer review rating 4.4/5

Sam W. Families - 03/08/2020 Confirmed reviews ALL

Stayed for a little getaway with the family. Was a great time away staff were all very friendly. Would normally go to Fiji for a similar experience but moving forward this is now definitely on the list.

Dear Mr W., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A memorable weekend with my partner made even better by our stay at your hotel

Customer review rating 4.4/5

Jessica Couples - 03/08/2020 Confirmed reviews ALL

Checking in was super easy as well as finding our room, once we got there we went to the beach which was very close. After dinner out we came back to the hotel where we chatted with the bartender and manager who were super lovely and easy to talk to. Every single staff member we encountered was happy and friendly. We had the absolute best time, will be there again

Wonderful facilities

Customer review rating 4.4/5

Bronwyn Couples - 03/08/2020 Confirmed reviews ALL

In these difficult times some restrictions were still in place ie restricted dinner menu, which meant no changes in menu for at least 7 days. It would have been appreciated if a special could of been available each night. The same restrictions applied to breakfast. Other than these two minor problems everything else was fantastic.

Being an owner, I just love the place!

Customer review rating 4.4/5

Laura G. Families - 03/08/2020 Confirmed reviews ALL

Pleasantly surprised to find the resort nearly at full speed. Congratulations to the whole Front Desk Team for being absolutely wonderful as usual and in great spirit!

Dear Laura, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Quiet and clean

Customer review rating 4.4/5

John A. G. F. Couples - 02/08/2020 Confirmed reviews ALL

From a welcome by Lee to the service for meals by Leigh,James,Isabelle and Maria to house cleaning was very good.Pin requires a smile and with Salvatori,more attention to service,we noted guests waiting after we had been served,altough they had seated prior to our arriving. If any shortcoming,it was for the delay in the serving of breakfast,to receive one's cereal/fruit with the main course was offputting,with the main going cold. It is important to ensure that all guests,at breakfat,receive a coffee/tea/orange as a FIRST,this effort would assuage the long wait for breakfast,the same could apply for the evening meal with a prior drink,although with Leigh and James on,service was swift. The room,203,was a treat,the afternoon sun a bonus. Please convey our thanks to the nominated staff. All in all,pretty good effort,John and Gyl F..

Lovely grounds

Customer review rating 4.4/5

Jodie Couples - 02/08/2020 Confirmed reviews ALL

Was disappointed there was no room service available and we had to all go tothe restuaraunt to get food

Dear Jodie, Thank you for taking the time to provide me with your valued feedback. We are slowly building our services back up with the fluid nature of travel restrictions. We will look at bringing room service back in the future when demand and safety measures permit. Thank you again for sharing your experience, and we look forward to welcoming you back in future. Warm regards,

beautifully maintained

Customer review rating 4.4/5

David M. Couples - 01/08/2020 Confirmed reviews ALL

pleasant check in friendly wait staff great suites terrific pool handy parking nice food

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Lovely place

Customer review rating 4.4/5

Louise Couples - 30/07/2020 Confirmed reviews ALL

We had a 3 day stay here in a 2 bedroom penthouse apartment. The apartment was spacious with lots of equipment to cook if you choose. Ours was quiet dark and got little sun but the rooftop area was great with 4 sun lounges a BBQ area and a spa. The spa was not very warm which is probably ok in summer. We ate at the restaurant 2 of the 3 nights - trying the specials each night. The food and service was a highlight for both breakfast and dinner. As a Platinum Accor member I was disappointed to not have the opportunity for an upgrade - but one of the biggest concerns is the number of package deals, apartments and villas that can be booked through 3rd parties - so much cheaper than Accor loyalty. I would stay again- but maybe not booked through Accor.

Excellent

Customer review rating 4.4/5

Vicky K. Couples - 29/07/2020 Confirmed reviews ALL

We decided to go north for the winter after our other travel plans were cancelled due to Covid 19. Chose to visit cairns and port Douglas staying at the Pullman hotels as they appeared to be of a high standard. After a few early hiccups that were immediately fixed we had a marvellous time. Everything was excellent. The surprise extras included in our package added to our experience for our 40th wedding anniversary. The gardens were lovely and kept to a high standard. The pool is very enticing. The restaurant served amazing food. We would give the room 8 out of 10 for cleanliness but everything else is a 10. Thanks Harry for making sure our stay was special. Also the hamper was delicious:). Hope to revisit with our grandchildren.

Dear Vicky, Thank you for taking the time to provide us with your valued feedback. It is always a pleasure to receive positive feedback. So pleased to read our team acted swiftly to ensure you had a great stay. I will share your comments with our team and Harry in particular. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay, a great place to relax and enjoy

Customer review rating 4.4/5

Karen E. Couples - 28/07/2020 Confirmed reviews ALL

Lovely surroundings, well kept facilities, and great staff.

Dear Karen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Not the 5-star resort we expected.

Customer review rating 4.4/5

Scott T. Families - 28/07/2020 Confirmed reviews ALL

The room and the hotel was a bit tired and not as clean as we would have expected. Our room had hairs in the kitchen and in the cutlery drawer on arrival. The wifi did not work after two calls to reception. The plunge pool at the room and the main pool were too cold. The service at the pool bar was not 5-star, more like 3-star.

Dear Scott, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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