Pullman Port Douglas Sea Temple Resort & Spa Hotel 5 stars

Low season in Port Douglas , the room was dirty the fan , the screens , the bed sheet with a big stain that looked like blood , I ask them to change it and they send me a person from reception and ask me to do the bed , i said no and then she said I am not an expert but I will do it , she left the dirty sheet in the room .The restaurant was not clean enough , the menus , the tables got stains .The pick up service with a local external company recommended by the reception was not acceptable .We paid a full fee for the local shuttles and when we ask to take to a place near by they responded the shuttle was not available .We could not claim our money back.You should have your own shuttle . The receptionist, italian should have warned us about not putting a foot in the near sea as we ask repeatedly we want it to go to the ocean across the street as there were a jelly fish and total ban by the local authority as they are really dangerous only to swin in confined area .The only highlights of the trip , the latin waiters Marijo and an Uruguayan .

We loved the resort, the pool is amazing and the room was great. My only issue was that there was not enough staff available. My calls to reception went unanswered and there was only one staff member at the pool bar which meant an extremely long wait to get a drink. There should be at least two staff at the pool bar making drinks minimum.

As a Platinum Accor Member decided to stay at Sea Temple for two nights. No special treatment on arrival other than a cold drink and a cold towel which everyone else was given. Found the resort quite soulless, with minimal staffing. Our swim out room was pleasant, although our privacy was compromised by the weird little room beside us. We were very disappointed in the breakfast - we thought very lazy and minimal. Had a drink before dinner out and had to sit in the empty foyer, even though there was a fully stocked bar on the side of the restaurant.

Arrived to find bottle of wine and cheese platter in room. Room was cool and welcoming. Our stay was 4 days which we enjoyed immensely. Staff always pleasant and helpful.

Had an enjoyable short stay. Didn’t like the open plan bathroom with glass doors. Also would have been nice to have a guest laundry facility.

Absolutely loved the whole experience thank you

We had a wonderful stay in Port Douglas with our two children, Beautiful and very clean rooms! Great facilities, the only thing we were disappointed about was the pool bar wasn't opened at all during our stay, but we still enjoyed a cocktail or two. We will definitely be coming back. We enjoyed our privacy and tranquility in the plunge pool apartments, although the water was to cold for us to swim in so next time we might get a pool access room :) Customer service was great and friendly. Thank you :)

Very nice overall facility. Rooms clean and comfortable. Food very good. Pool too warm.

Overall very disappointing. Your hotel was chosen as a holistic location for a few close friends to stay for a 30th birthday celebration. It did not deliver. The room and pool were great, the restaurant for dinner was a disgrace. Drinks were consumed during the day around the pool as we had no need to drive cause dinner was planned in your restaurant, that was a mistake. First service was slow and waited a significant time for our first round of drinks (a near empty restaurant at 1830 in the evening), kids meals arrived promtly but we waited over a hour to receive our tapas. In which time half the parents had to leave because the children were falling asleep in the chairs and needed to go to bed. Food was served in dribs and drabs over 15mins and was not of the quality expected for the price or stature of your hotel. We did not eat birthday cake that evening as the birthday girl had to take her kids back to the room. We all agreed McDonalds would have been a better option for dinner. None of the 8 adults at the table enjoyed the experience and honestly I will not be recommending dinner at your hotel in and in future I will be extremely reluctant to stay again.

Every February we celebrate my Husband’s birthday at Sea Temple. We had to go a week early as booked out Valentines weekend. From the moment we arrived we felt relaxed and very welcome in your resort. The staff at Pool Bar and the restaurant that night were all very friendly. The food was spectacular. The room is always lovely and clean and the pool is the best pool in North QLD. This resort is probably the only reason we stay Accor members.

Disappointing, pool area close down- staff empty glasses straight on tiles...where guest walk..... then run to take next shift in restaurant. Feels like someone throwing party for 200 guests within $50 budget...,

Beautiful stay in spa room. Well staffed and beautiful grounds. Would recommend highly.

Wasn’t impressed ask three times for a special request prior to my stay and nothing was done - room was tiny and was in corner looking at walls , bed was two single beds pushed together . The workers were nice but no would not rate at all

Stunning pool, wonderful gardens. Stayed in normal bedroom which has great bathroom but no space for luggage. The wifi is the worst i have ever used in a hotel. Poor management of communicatiopn... pool bar closed because of weather... get real! Prices of drinks all wrongly charged or displayed. So a great location brought down to an average stay. Of the 6 hotels used on this vacation you come bottom of the list.

The Pullman Sea Temple provide luxurious accommodation and facilities ideal for a relaxing and unwinding break