Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.3/5 884 reviews

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Mitre Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Our accommodation(s)

Studio

Studio Spa Room

  • 2 pers. max
  • Bedding 1 x King size bed(s)
  • Views: Golf view or Lagoon view

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Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

GPS:-16.52604, 145.472916

Telephone
Fax +61 7 4084 3599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  884 reviews

TripAdvisor Rating  4.0/5  2,263 reviews

A disappointing stay.

TripAdvisor rating 3.0/5

Rosie S Couples - TripAdvisor review

I had such an amazing time at the Pullman Sea Temple in Palm Cove, so naturally, I was really looking forward to my stay in Port Douglas. Check-in process was smooth. The room felt a bit too basic and compact for a 5-star resort. It also seemed like the room hadn't been properly cleaned, as my feet were getting dusty and grimy just from walking around barefoot. But that wasn't even the worst part. When we turned down the bed that night, we found blood on the sheets and doona! We called reception, and although they apologised and sent someone to take photos and speak to their supervisor, we ended up having to change the bedding ourselves because there was no housekeeping staff available. The resort's upkeep seemed to be lacking – dead branches and leaves were littered all over the grounds, the pool didn't look clean, and the spa was out of order for a significant portion of our stay. Housekeeping service was inconsistent – sometimes they'd forget to leave essentials like hand towels or bath mats and our room service was missed one day. We contacted reception at 3pm to enquire only to be told that housekeeping had gone home. The equal sweetener in the cupboard was so old that it was brown.There was a serious lack of communication about restaurant closures and changes in breakfast times. We only learnt of the change in Breakfast time when we were turned away at 10am. The restaurant menu was very limited although all the meals bar our last night were exceptional. The only bright spots were the exceptional service from the restaurant and pool bar staff. Their attentiveness and friendliness really stood out. Stand outs were Daniella, Vincent and Andrea. All in all, this resort fell short of my expectations, and I don't think I'll be returning anytime soon. I believe there's room for improvement, especially in terms of staff training and maintaining cleanliness standards . As someone paying top dollar for a 5-star experience, these oversights were frustrating, to say the least. I believe there's room for improvement, especially in terms of staff training and maintaining cleanliness standards

Disappointing and Dirty

Customer review rating 0.5/5

Gabriel Couples - Confirmed reviews ALL

We were disappointed in the accommodation and the unclean facilities. We were in a unit that had mice and mould.

Best resort

TripAdvisor rating 5.0/5

Linda G TripAdvisor review

We had a great experience at the hotel. Amazing food Dinned at the restaurant for breakfast and dinner and really enjoyed it Kids like the lagoon pool. and service. Rooms are clean and pool is fantastic. We love everything about this place We will definitely come back

Great pool area, great stay

Customer review rating 5.0/5

Mark F. Couples - Confirmed reviews ALL

We had a fantastic experience during our recent stay. Particularly enjoyed being able to enter the pool area from the unit. Well Done.

Dear Mark, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. Receiving positive feedback is always gratifying. I will pass on your kind words to our team. I am confident that such feedback will act as a motivator for our staff as we aim to constantly enhance the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reservations PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM

Rough start; but got better

Customer review rating 2.0/5

Jw Families - Confirmed reviews ALL

We checked into a room that was right at the lobby. Very little privacy, but the bigger issue was for the amount of money we were paying, the room upon check-in was nothing short of gross. The floor was filthy; the blinds were stained; the bed sheets appeared to have a blood stain; the hooks on the back of the bathroom door were loose and falling off; the bathroom mirror was permanently stained with something; the cabinets were chipped and old. To their credit, the next day, the manager called to say they were going to provide a deep clean and change the blinds and sheets, which they did; but for the money we paid, this felt unacceptable.

Dear Joshua & Stephani, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. One of our Management team will be in contact with you directly to discuss this further. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reservations PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM

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Other web-users rate our hotel

  • 184 reviews 7.3/10 Location
  • 526 reviews 6.2/10 Room
  • 569 reviews 7.4/10 Service
  • 25 reviews 1.4/10 WiFi
  • 304 reviews 8.6/10 Pool
  • 273 reviews 5.9/10 Food
  • 199 reviews 3.9/10 Cleanliness
  • 143 reviews 7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.