Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.3/5 875 reviews

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Mitre Street, 4877 PORT DOUGLAS, Australia

Description

ALLSAFE approved hotel

Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Our accommodation(s)

Studio

Studio Spa Room

  • 2 persons
  • Bedding 1 x King size bed(s)
  • Views: Golf view or Lagoon view

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Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

GPS:-16.52604, 145.472916

Telephone
Fax +61 7 4084 3599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  875 reviews

TripAdvisor Rating  4.0/5  2,252 reviews

Your bartender ruined our day.

Customer review rating 3.0/5

Alex Couples - Confirmed reviews ALL

After checking out in the morning of 27th of Nov. My wife and I went to pool bar as we still did not use our complimentaly drink vouchers. We asked a bartender if we can order a mocktail but the bartender told us we can not order it with the complimental drink voucher. I understand and that is fine. So I ordered soft drinks and I asked him "Can I have some ices with them?" The bartender forced me to say "Please" I do not need English lesson from Italian look bartender. Is this some kind of discrimination becuse we are Asian? Is this how you treated your customers?

Dear Alex, Thank you for taking the time to provide us with your feedback. At Pullman Port Douglas Sea Temple Resort & Spa, we pride ourselves in providing guests with excellent services and ensuring that everyone feels comfortable and respected. We are sorry that you felt disrespected and discriminated during your stay at our resort. This is never our intention, and we take your feedback seriously. We remain committed to delivering the highest levels of customer service to our guests, and we will use this experience as an opportunity for training and development for our staff so that this does not happen again in the future. Thank you again for your time and feedback. We hope you will give us another chance to serve you in the future. Sincerely, Ahmad Ghaddar General Manager at Pullman Port Douglas Sea Temple Resort & Spa

Best poolside resort in Port Douglas!

Customer review rating 5.0/5

Chris M. Friends - Confirmed reviews ALL

From pickup at Cairns Airport, to check in with welcome drinks, buffet breakfast, delicious chef prepared meals, poolside drinks to checkout, everything was perfect.

Dear Christopher M., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. Thank you for the special shout out to the team, Ahmad & Shubham are superstars and we are so lucky to have them both! I will be handing this feedback over to the team. I am so glad to hear that you enjoyed your stay and we look forward to having you back soon! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reservations PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Really lovely hotel

Customer review rating 5.0/5

Jenny Couples - Confirmed reviews ALL

We were fortunate enough to get the apartment with its own pool, bbq and outside eating area. This was just perfect for us. We spent most the days exploring Cairns and Port Douglas and then came home to swim, BBQ and chill. The main pool was also amazing, on our one free day we spent it there. Food was reasonably priced for the area but exceptionally good. Spa is fabulous and worth a treatment or two. Only negative was that there’s no shower available apart from in the room so once you are checked out you can’t freshen up anywhere other than the toilets.

Dear Jenny, Thank you for taking the time to share your wonderful experience at Pullman Port Douglas Sea Temple Resort & Spa. We are thrilled to hear that our apartment with its own private pool and BBQ area was perfect for you and that our main pool was amazing. We are also happy to know that you enjoyed the food at a reasonable price. We understand your suggestion regarding showers after check-out, and we appreciate your feedback. At Pullman Port Douglas Sea Temple Resort & Spa, we strive to provide all our guests with the highest level of comfort and convenience while staying with us. Your feedback is very important to us, as it helps us continually improve our services and offerings. We thank you again for your review and look forward to welcoming you back in the future. Sincerely, Ahmad Ghaddar General Manager at Pullman Port Douglas Sea Temple Resort & SPA

Friendly staff, great cleaning, great dinner restaurant.

Customer review rating 3.5/5

Lisa G. Families - Confirmed reviews ALL

Well appointed apartments but really starting to age, ie cabinetry is aged and faded, furniture is chipped, faded, water/moisture damaged, fans were dirty and tiling next to pool are loose and unsecured. Great housekeeping and cleaning service. Breakfast at Aluco was ok, Dinner was amazing......some of the best steak we've eaten.

Dear Lisa G, Thank you for your wonderful review of Pullman Port Douglas Sea Temple Resort & Spa. We are pleased to hear that you had an enjoyable stay with us and that you enjoyed our friendly staff, great cleaning, and amazing dinner restaurant. We appreciate your valuable feedback regarding the aged furniture, loose tiling and unsecured fans near the pool. We understand these may not have been up to your expectations and we apologize for that. At Pullman Port Douglas Sea Temple Resort & Spa, we strive for excellence in service delivery and quality; however, we recognize that sometimes individual issues can arise. Once again thank you for your kind words as well as taking the time to provide us with constructive feedback. It is much appreciated by our team. Kind regards, Ahmad Ghaddar Pullman Port Douglas Sea Temple Resort & Spa Manager

Requires Maintenance

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

The service we received was good. All staff we encountered were polite, professional and accommodating. 10/10 for service. Pool is beautiful 9/10. The room was a let down. We paid $800 per night. There were broken tiles on the patio. Large cracks in the bathroom sinks. Mould stains on the kitchen counter top. No smart TV anywhere in the room and the world’s smallest TV in the bedroom. The doona was stained. The lounge felt so dirty we had to request a blanket so that we could put it on top so that we didn’t feel grossed out by sitting on it. Cobwebs all over the Louvers. Honestly, we just stopped thinking about how disappointed we were to have spent that much on this room otherwise it would have ruined the getaway. We also requested a room that was away from children but were given a room in an area with a small shallow lagoon perfect for kids. BOTH of the neighbouring rooms were families with small children. Value for money 1/10. Quality of Accommodation 2/10. Cleanliness of Accommodation 5/10.

Dear Christina, Thank you for providing us with your feedback. We appreciate all feedback from our guests which helps us to continue improving our services and facilities. Our team works hard to provide excellent customer service, so we are glad that you noted this in your review. We are sorry to hear that the quality of accommodation and value for money did not meet your expectations on this occasion. At Pullman Port Douglas Sea Temple Resort & Spa, we strive to ensure our guests have a positive experience and we are disappointed that we were unable to meet this standard for you. One of the management team will contact you separately to further discuss your stay. Kind regards, Ahmad Ghaddar Pullman Port Douglas Sea Temple Resort & Spa Manager

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Other web-users rate our hotel

  • 191 reviews 7.1/10 Location
  • 580 reviews 6.7/10 Room
  • 603 reviews 7.2/10 Service
  • 24 reviews 2/10 WiFi
  • 365 reviews 8.7/10 Pool
  • 295 reviews 5.5/10 Food
  • 213 reviews 4.2/10 Cleanliness
  • 141 reviews 6.6/10 Breakfast

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