Dear Guest, Thank you for your wonderful review! We’re so pleased to hear that you had such a great experience with us and enjoyed your room, our magnificent pool, and the friendly service from our team. We truly appreciate your kind words and look forward to welcoming back for another relaxing stay! Warm regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Lauren, Thank you for taking the time to share such detailed feedback following your stay with us. We are delighted to hear that you enjoyed the beautiful setting of the resort, our direct beach access, and particularly the friendly and helpful service from our Front Office team. At the same time, we completely understand your disappointment, especially given the rate paid and the level of experience you understandably expected. While each concern may seem small individually, when combined they can certainly impact the overall feeling of comfort and luxury. We sincerely apologise for the maintenance issues you experienced, particularly with the hairdryer, spa bath, washing machine, doors and windows, as well as the condition of the cot provided. Your comments regarding the plunge pool maintenance and additional cleaning equipment in the room are also valuable and have been shared with the relevant teams for review. We are equally disappointed to hear about your room service experience. Waiting an extended period only to receive cold food is certainly not the standard of service we aim to provide. Thank you for balancing your feedback with the aspects of the resort you enjoyed. Your comments give us a clear understanding of where the experience fell short and, more importantly, where we need to focus our attention to ensure the quality of our accommodation and service better reflects the experience our guests expect. We genuinely appreciate your feedback and hope we have the opportunity to welcome you back for a much-improved experience in the future. Regards, Pullman Port Douglas Team

Dear Guest, Thank you for your wonderful review! We’re so pleased to hear that you had such a great experience with us and enjoyed your room, our magnificent pool, and the friendly service from our team. It’s lovely to know that you found the resort family-friendly and conveniently located for exploring the beautiful Port Douglas area. We truly appreciate your kind words and look forward to welcoming you and your family back for another relaxing stay! Warm regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Guest, Thank you for taking the time to share your feedback with us. While we’re pleased to hear that you had a great overall experience and found our team friendly and accommodating, we’re very sorry that the cleanliness and housekeeping service fell short of the standard we aim to provide. We sincerely apologise for the condition of the floors in your room, the inconsistencies with housekeeping, and the missed towels and dishes. We also acknowledge your comments regarding the spa and the cleanliness and clearing of the pool area. We understand how disappointing this would have been, particularly when you are staying with us to relax and enjoy your holiday. Your feedback has been shared with our Housekeeping and Food & Beverage teams so these concerns can be addressed with the relevant departments and used to improve our service and standards. Thank you again for bringing these matters to our attention. We appreciate your comments and hope to have the opportunity to provide you with a much-improved experience should you choose to stay with us again. Warm regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Rebecca r., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the disturbances you experienced due to noise from neighboring guests, as we strive to provide a peaceful environment for all our visitors. Our management does enforce quiet hours; however, it appears that we fell short during your stay. Additionally, we regret that the cleanliness of your villa did not meet our standards. Please know that your comments will be reviewed to help improve our services. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Best regards, Pullman Port Douglas Sea Temple Resort and Spa

Dear Mrs. &. Mr. M., Thank you for your lovely feedback! We’re delighted to hear that you enjoyed the comfort of your room, our pool, and the friendly service from our team. We look forward to welcoming you back for another enjoyable stay! Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort &. Spa

Dear Mrs. W., Thank you so much for your wonderful review! We’re delighted to hear that you had an amazing and relaxing stay with us. We’re especially pleased that you enjoyed our location. It was a pleasure having you stay at Pullman, and we hope to welcome you back again soon! Kind regards Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Shawn, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay at Pullman Sea Temple. It is lovely to know that you would definitely return. We look forward to welcoming you back again soon. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Mrs. &. Mr. P., Thank you for your wonderful feedback and for the perfect score! We’re delighted to hear that you found our staff lovely and enjoyed a relaxing stay with us. We look forward to welcoming you back again soon. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort &. Spa

Dear Nicolletta M., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your loyalty to Pullman Port Douglas Sea Temple Resort and Spa and value your insights, as they help us identify areas for improvement. We regret to learn that the cleanliness and maintenance of your accommodation did not meet your expectations. Our team strives to uphold high standards of cleanliness, and your comments regarding the swim-out lagoon rooms have been duly noted. We will ensure that your observations are addressed to enhance our guests' experiences. Regarding your breakfast experience, we appreciate your feedback about the menu changes. We continuously review our offerings to align with guest preferences while maintaining quality. Your comments will be shared with our culinary team for consideration. We are committed to providing a pleasant stay for all our guests and thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Pullman Port Douglas Sea Temple Resort and Spa

Dear Mr. C., Thank you for taking the time to share your detailed feedback. We are delighted to hear that you had a wonderful time and, in particular, that our staff were the highlight of your stay. Your kind words are greatly appreciated and will certainly be shared with the team. We are very proud of our people and the care they provide to our guests. We also sincerely appreciate your comments regarding the condition of some of our facilities and the little details that contribute to a true five-star luxury experience. As a long-standing guest of the Pullman, your feedback is particularly valuable to us, and we understand the importance of maintaining the high standards you have come to expect over the years. Thank you also for highlighting the differences in the bathroom facilities between our spa accommodation and our two- and three-bedroom apartments. We appreciate your observations and will certainly take them into consideration as we continue to review and improve our accommodation. It was a pleasure to welcome you back, and we hope to have the opportunity to make your next stay even more enjoyable. Warm regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Mr. C., We are very sorry to hear about these issues and sincerely apologise for the frustration caused during your stay. Regarding the breakfast, we apologise for the confusion and the way the matter was handled at Reception. We did not charge you for the breakfast; however, we completely understand that the interaction itself was disappointing, and we will certainly follow this up with our team. We are also sorry about the confusion with the champagne glasses, the lack of basic kitchen equipment in your friends’ villa, and particularly that your bed linen was not changed despite you placing the card on the bed as requested. Thank you for bringing all of this to our attention. We will investigate these matters with the relevant departments, as this is not the level of service we want our guests to experience. Please accept our sincere apologies for the inconvenience and disappointment caused.

Dear Mr. H., Thank you for taking the time to share such detailed feedback. We are pleased to hear that you enjoyed the friendliness of our team and our buffet breakfast. At the same time, we are sorry that several aspects of your stay did not meet the level of experience you expected from a five-star resort. We sincerely apologise for the inconvenience caused by the washing machine and the difficulty accessing streaming services on the TV. While we are glad our team was able to resolve these matters during your stay, we understand that they should have been working properly from the outset. We also appreciate your comments regarding the pool-facing rooms and the lack of full block-out blinds. Your feedback regarding privacy and room comfort has been shared with the relevant team for consideration. We are particularly sorry that our dining options and shuttle service were a source of disappointment. We understand that transportation costs can add up considerably for a larger group, and we appreciate your perspective regarding the value expected at a five-star resort. Your comments regarding the restaurant offering and shuttle service are valuable and will be taken into consideration as we continue to review our guest services. While we regret that your overall experience did not exceed your expectations, we truly appreciate your honest feedback. We hope to have the opportunity to welcome you again and provide a more seamless and enjoyable stay. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Mr. L., Thank you for taking the time to share such detailed feedback, and particularly for your many years of loyalty to Sea Temple. Having stayed with us on numerous occasions over more than 25 years, we truly value the trust you have placed in our resort, which makes it especially disappointing to hear that this stay fell so far short of your expectations. We are sincerely sorry for the condition of the bathrooms in Villa 304 and, most importantly, for the length of time you had to live with the mould after bringing it to our attention. We fully understand the seriousness of your concerns and appreciate why you felt that your health and wellbeing were not being given the level of consideration you should expect from a five-star property. We are also disappointed to hear that you had to repeatedly request basic amenities such as towels, robes and coffee pods. These are fundamental aspects of the service you reasonably expected when choosing to stay with us through Pullman, and we acknowledge that we did not deliver the consistency of service that you have experienced with us in the past. We have taken your comments seriously and have raised the matters you have highlighted with the relevant management and operational teams, particularly regarding bathroom presentation, inspection standards and the handling of reported maintenance or housekeeping concerns. We are very grateful that, despite this experience, you have continued your stay with us in the two-bedroom penthouse. We sincerely hope that the remainder of your visit is comfortable, relaxing and reflects the experience you have come to expect from Sea Temple over so many years. Your loyalty over more than two decades means a great deal to us. We are truly sorry that on this occasion we let you down, and we appreciate you giving us the opportunity to learn from your experience. Kind regards Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa