Pullman Port Douglas Sea Temple Resort & Spa Hotel 5 stars

Customer review rating 4.4/5 3,859 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Port Douglas Sea Temple Resort & Spa
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • GolfPaying
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Port Douglas Sea Temple Resort & Spa

Mitre Street
4877
port douglas
australia

Tel: +61740843500

Fax: (+61)7/40843599

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 62km / 38.53 miles

GPS :-16.52604, 145.472916

Our accommodation(s)

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, inc luding Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

Studio Resort Room

  • Max. number of persons: 2
  • Views: Golf view, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Studio

Our restaurants and bars

ALUCO RESTAURANT AND BAR

Type of cuisine: International

A world away from the everyday with simplistic elegance, escape the every day and embrace the destination through our unique regional flavours. Rediscover the meaning of relaxation with genuine hospitality while dining by the lagoon pool.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

For the ultimate holiday experience, park your towel on a sun lounge, order a cocktail then settle in for lunch at the Sea Temple Pool Bar. The Pool Bar offers delicious drinks and cocktails, all day snacks and lunch in a relaxed environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 156

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,859 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,127 reviews

Beautiful

Customer review rating 4.4/5

Sue H. Friends - 26/10/2020 Confirmed reviews ALL

Absolutely loved it. Food not so much

Dear Sue, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Relaxing enjoyable can't wait to do it again

Customer review rating 4.4/5

Lance O. Couples - 26/10/2020 Confirmed reviews ALL

We had an amazing time the stay was comfortable, relaxing and the swim out rooms with 2 x bedroom apartments are very spacious. The service was very professional friendly and with a smile well done. We cant wait to come back .....

Dear Lance, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team especially James. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Relaxing atmosphere

Customer review rating 4.4/5

Ross A. D. L. Couples - 26/10/2020 Confirmed reviews ALL

Enjoyed a 3 night getaway during the week - - felt like we had the place to ourselves!

Dear Ross, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Harry. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent environment for children and adults and well maintained.

Customer review rating 4.4/5

Keith E. Couples - 26/10/2020 Confirmed reviews ALL

it was a nice quiet relaxing time enjoyed by myself and partner..

Dear Keith, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Lee & Leigh. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Relaxing and easy stay

Customer review rating 4.4/5

Happy C. Couples - 25/10/2020 Confirmed reviews ALL

We visited for our 10 year anniversary! It was such a stress-free and relaxing experience, already planning our return!

Dear Zia, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we cannot wait to welcome you back and congratulations once again for your 10 year anniversary! Sincerely,

Nice location, excellent pool

Customer review rating 4.4/5

Jess Couples - 25/10/2020 Confirmed reviews ALL

Nice facilities, but food and service was lacking.

Dear Jessica, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Amazing pool, great location, friendly staff

Customer review rating 4.4/5

Asher Families - 25/10/2020 Confirmed reviews ALL

The room was spacious, clean and great for a family. A few minor repairs needed but nothing that impacted our stay. Outside pool area was great, however staff did not clean the glasses from guests left by the pool or any rubbish. Room smelt like mould most of our stay however we did not discuss with the Pullman. Day spa was magnificent, a much needed relaxing massage was perfect. We stayed during travel restrictions and staff numbers were smaller so all of the above is understandable. We will be back and would recommend to our friends

Good stay

Customer review rating 4.4/5

Maureen Families - 25/10/2020 Confirmed reviews ALL

A bit of a hiccup on arrival, e.g townhouse was disappointing as the water feature in 307 was Not full , had a leakage and the townhouse was full of mosquitoes and odour, back pool was dirty and we therefore wasted valuable time with 2 small children to entertain while a more suitable accommodation was found. Moved in to 303, which was the same but everything was working okay. Question why was 307 assigned in first place? However we enjoyed stay, townhouse was great, pillows a little hard and restaurant menu a bit repetitive both Am and Pm, and pool bar closed too early but appreciate that some of this may have been related to COVID 19. All staff gave exceptional service and were extremely friendly and accommodating. Thank you

Luxury accommodation

Customer review rating 4.4/5

Richard Couples - 25/10/2020 Confirmed reviews ALL

Very relaxing. Beautiful resort with very polite staff. Excellent experience.

Dear Richard, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Absolute bliss!

TripAdvisor rating 4.5/5

elouise_083 25/10/2020 TripAdvisor review

Could not recommend this place more such a wonderful and relaxing stay. Only small let down was the restaurant, service was great but the food (both breakfast and dinner) wasn't worth the price tag. I'd definitely suggest hitting up some local places in town for food.

Dear elouise_083, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. It is wonderful to read that you had a relaxing stay. We are aiming to build up our food & beverage offerings as an affect of Covid-19. We hope to welcome you back in the future.

Absolutely brilliant

Customer review rating 4.4/5

Gary J. Couples - 24/10/2020 Confirmed reviews ALL

Amazing resort. 5 star all the from the staff (extra kudos to Lee Tartaglia) to the facilities. You even provided us with perfect weather!

Dear Gary, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Lee. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice room, amazing staff

TripAdvisor rating 4.5/5

LouLynam14 23/10/2020 TripAdvisor review

We went on our first family holiday . Twin boys (1.5 yrs). We stayed in a room that had direct access to the pool and it was perfect! The staff are amazingly friendly and so accommodating with the family. We will be staying here again, thank you!

Dear LouLynam14, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am thrilled to read the family enjoyed the stay. We look forward to welcoming you back soon!

Simply Amazing!

Customer review rating 4.4/5

Jessica Couples - 22/10/2020 Confirmed reviews ALL

I booked an agent rate through your site and was super happy with the rate we were offerred. It is nice to still see properties rewarding agents for selling your properties. Unfortunately a lot of hotels don't offer agents any discounts or special rates anymore so I really appreciate that and look forward to staying with you again and continue to recommend your property. We had a lovely time at the resort and the grounds are just simply stunning. Only issue we had was we were contacted prior to our arrival asking when we would like to check in - we said we were already in Port Douglas so whenever. The lady on the phone said okay well come around 11 and we should be able to check you in early. We arrived around 11 and was told the room wasn't ready and we could wait around they would let housekeeping know we arrived. At 1pm we asked reception if the room was ready only to be told that they have no idea when the room would be ready. A little annoyed as we wouldn't have arrived early if they hadn't have told us to when they called. Long story short we went back into town after waiting 2 1/2 hours then our room was ready at 2:30pm. However once we checked in the room was beautiful and the lagoon pool area just stunning!

Dear Jessica, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am pleased to read you enjoyed the room and our beautiful lagoon pool. I apologise for the mix up surrounding our check in time. I will work with our team to improve the arrival experience for our guests. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely,

Not the same anymore

Customer review rating 4.4/5

Anonymous Couples - 22/10/2020 Confirmed reviews ALL

Have been here before, and sad to see it’s not up to the same standards anymore. Received dirty bath towels on arrival. Showerhead was making annoying noise when in use, and the button to fill the bath tub was not working. All these issues were fixed the next day, but I think it was a bit too many at the same time. Staff is very kind and helpful though.

Excellent.

Customer review rating 4.4/5

Leonie Couples - 19/10/2020 Confirmed reviews ALL

Had a lovely stay. Friendly staff. Immaculate room. Overall excellent holiday. Would recommend. :)

Dear Leonie, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely room

Customer review rating 4.4/5

Aimee Couples - 19/10/2020 Confirmed reviews ALL

The room was what I expected. All staffs have been very lovely.

Dear Sanhajutha, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

amazing as always

Customer review rating 4.4/5

Georgie Families - 19/10/2020 Confirmed reviews ALL

My husband and I have stayed with our parents three times before but this was our first solo trip with our five month old. It was so lovely on check in we were given a toy turtle for her which was so sentimental for me. We absolutely loved our room and the view one of the best stays we have had just so perfect location wise. The pool and pool nbar service is like no other I have ever been in the resort is so beautifully designed. The rooms were made up perfectly everyday and I loved the bathroom amentities. The only feedback I can provide is that the staff in the restaurant are a bit slow. My husband ordered a coffee and said it was a bit of a process to get a takeaway coffee and ended up going out the resort to get coffee for the rest of our stay but apart from this we cant fault anything and hope to be back again and again.

Dear Georgie, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services - we will work on getting the coffee orders out faster. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gorgeous place, wonderful staff

Customer review rating 4.4/5

Sally S. Families - 18/10/2020 Confirmed reviews ALL

WE had a mini break and were extremely impressed by the welcoming and outstanding staff. From Harry who checked us in, to the fabulous bar staff and groundmen who would chat about the beautiful gardens, we were treated with respect and felt very happy.

Dear Sally, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 4.4/5

T. A. Families - 18/10/2020 Confirmed reviews ALL

Rooms was good, nice swimming pool and restaurant. One big problem for me was uncomfortable pillowS, did not sleep at all.

Dear A., Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Lovely resort, low service

Customer review rating 4.4/5

Megan Couples - 14/10/2020 Confirmed reviews ALL

Hotel was very good looking and clean. However we found the service to be quite lackluster, both at check in and pool bar. There was no in room menus or information provided on the spa or restaurant or room service so we never went to any. There was no minibar due to COVID which is fine, but then a single bottle of wine in the room with no note as to whether it was complimentary or paid. Given the hard times currently in the hospitality industry we expected a bit more service to try and get us spending more money on site. Overall a lovely resort but we likely would not return.

Dear Megan, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am sorry that your experience upon check in and at the poolbar was not as enjoyable as it could have been. I will work with our team members on improve in this area. In line with our COVID-19 ALLSafe protocols all menus and compendiums have been removed from rooms to reduce contact. A welcome letter should have been presented to you at check in which explains all of the above. A card should have accompanied your amenity to congratulate you on your special occasion - I am sorry this was not in the room. Please do not hesitate to contact me directly in future when back in region - I look forward to making amends. Sincerely,

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