Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.3/5 928 reviews

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Pullman Port Douglas Sea Temple Resort and Spa - Image 1
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Mitre Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Our accommodation(s)

Studio

Studio Spa Room

  • 2 pers. max
  • 45 m² / 484 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Golf view or Lagoon view

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Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

GPS:-16.52604, 145.472916

Telephone
Fax +61 7 4084 3599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALUCO RESTAURANT AND BAR

A celebration of the tropics, its produce, culture and cuisine, set within an inviting space centred around a lagoon terrace. Relax into our poolside setting while savouring the fresh tastes of Tropical North Queensland in a Mediterranean flavour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  928 reviews

TripAdvisor Rating  4.0/5  2,281 reviews

Good stay

Customer review rating 4.0/5

Danielle D. Couples - Confirmed reviews ALL

Over all the room was very nice and clean, and bar staff and Front office staff very friendly. My only negative comments are that although the pool stays open until 10pm the Pool bar closed at 6 pm. and on one day it actually closed at 4pm and we had to endure people smokin cigerettes and vapes next to the pool bar. The other comment is that on the second night of our stay we could not get any room service at 850pm the wait team indicated that the kitchen was well shut and the chef had gone home. I have stayed in many 4 and 5 star hotels that offer 24 hour room service so was disappointed that it was not available at the Pullman sea temple

Dear Danielle D., Thank you for taking the time to provide feedback on your recent stay at Pullman Sea Temple. I am delighted to hear that you found your room to be very clean and comfortable and that our bar and front office staff made a positive impression with their friendly service. I regret, however, that certain aspects of your stay did not meet your expectations. Please accept my apologies for the following: Pool Bar Closing Early: I understand your disappointment regarding the pool bar closing at 6 pm (and earlier on one occasion). We are currently reviewing our operating hours to ensure they better align with our guests’ needs and expectations. Additionally, your concern about smoking near the pool bar has been noted, and we will reinforce designated smoking areas to ensure a comfortable experience for all guests. Room Service Unavailability: I apologize for the inconvenience caused when room service was unavailable after 8:50 pm. While we aim to offer a high standard of service, I understand how this fell short, especially given the expectations for a property of our caliber. We are exploring ways to extend our kitchen services or provide alternative late-night dining options to enhance the guest experience. Your feedback is invaluable to us as it helps identify areas for improvement. I appreciate your understanding and hope that despite these issues, you enjoyed other aspects of your stay. Should you choose to stay with us again, please do not hesitate to reach out to me directly. I would be delighted to personally oversee your stay to ensure it exceeds your expectations. Thank you again for your honest feedback, and we hope to welcome you back in the future. Warm regards, Ahmed Usman, Front Office Manager.

Great pool

Customer review rating 4.0/5

Walter A. C. Couples - Confirmed reviews ALL

Pool was the feature of the resort.. or room want fat from it.. room was very good... only draw back of our stay was the restaurant.. the menu was very limited a. the same every day.. with some items not available which left an even more limited choice.. the price was very expensive too if you didn't have a. accor card... the outside chairs needed to be updated too.. staff was very casual at times... waiting half an hour for our order to be taken then another half hour to be served.... overall the resort was a great place to stay... we enjoyed our time there

Dear C. P., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Port Douglas. We are delighted to hear that you enjoyed your time with us, especially the proximity of your room to the pool a. the quality of your accommodation. We also appreciate your candid comments about areas where we can improve: Restaurant Experience: I am sorry to hear that the limited menu, unavailable items, a. pricing did not meet your expectations. We will review our menu options to enhance variety a. availability, ensuring all guests have a satisfying dining experience. Outdoor Furniture: Thank you for your observation about the chairs. We will evaluate the condition of our outdoor seating a. prioritize updates where necessary. Service Delays: I apologize for the casual approach a. the long wait times you experienced in the restaurant. This does not reflect the high standards of service we aim to provide, a. your feedback has been shared with our team to address these issues promptly. We value your constructive feedback, as it helps us identify areas for improvement. Your positive remarks about the resort a. your overall enjoyment encourage us to continue delivering memorable experiences for our guests. Should you decide to visit us again, please let us know directly, a. we will ensure your next stay is even more enjoyable. Thank you for choosing Pullman Port Douglas, a. we look forward to welcoming you back in the future. Warm regards, Ahmed Usman, Front Office Manager. Sincerely,

good location

Customer review rating 4.5/5

Kay B. Couples - Confirmed reviews ALL

Very relaxing and enjoyable. Had some problems with the wait staff in the restaurant in the lack of attention in taking orders and fulfilling orders.

Dear Kay B., Thank you for sharing your feedback. We are thrilled to hear that you found your stay relaxing and enjoyable. However, I’m truly sorry to hear about the issues you encountered with the wait staff in the restaurant. This is not the level of service we strive to provide, and I will certainly address your concerns with the team to ensure that this does not happen again in the future. We value your feedback and appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back soon and provide you with a flawless experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed

Customer review rating 1.0/5

Robert N. Families - Confirmed reviews ALL

As per email to manager 8/12/2024

Dear Robert N., Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have sent you an email outlining the details. Please do not hesitate to contact me directly if you need any further explanation. At Pullman, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Usman, Front Office Manager

Did not receive what was paid for.

Customer review rating 1.5/5

Kelly C. Business - Confirmed reviews ALL

Stayed at Sea Temple Port Douglas for two nights. Booked a Spa Room and Paid upfront when making the booking. On the first night found out the Spa was not working and the room did not have a telephone in it. Called reception from my own mobile to advise the Spa was not working. Was advised it would be repaired the next day. Upon arriving back to the room for the second night the Spa was still not working. Called reception again and a gentleman from the front desk came to look however could not fix the issue. When checking out I requested remediation as I had already paid for the Spa Room upfront and the Spa did not work in the room for the entire stay. Was told by the desk I could have 25% off my restaurant Bill. I advised that I was not happy with that and was told its all he could do and would have management contact me. It has now been two weeks and management still have not contacted me.

Dear Kelly C., Thank you for sharing your feedback regarding your recent stay at Sea Temple Port Douglas. I sincerely apologize for the inconveniences you experienced during your stay and for the delay in addressing your concerns. I understand your frustration with the following issues: The Spa in your room not functioning for the duration of your stay. The lack of a telephone in the room, requiring you to use your personal mobile to contact reception. The delay in follow-up after your check-out, despite assurances that management would be in touch. I regret that our response to the Spa issue was inadequate and that the offered remediation of 25% off your restaurant bill did not reflect the disruption to your experience. Your stay in a Spa Room was intended to include a fully functional spa, and I understand how this shortcoming impacted your visit. To rectify this situation, I would like to offer you 20% discount on your next stay. Please let me know if this resolution is satisfactory, and I will ensure it is processed promptly. Your feedback highlights areas where we need to improve, including our communication and follow-up processes, and I assure you we are addressing these internally to prevent similar occurrences in the future. Once again, I sincerely apologize for the inconvenience and the delay in responding to your concerns. We value your patronage and hope you might give us the opportunity to provide the exceptional experience you deserve during a future visit. Please do not hesitate to contact me directly at ah… to discuss this matter further or finalize the offered remediation. Warm regards, Sincerely, Ahmed Usman, Front Office Manager.

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Other web-users rate our hotel

  • 183 reviews 7.1/10 Location
  • 535 reviews 6.3/10 Room
  • 592 reviews 7.2/10 Service
  • 28 reviews 0.6/10 WiFi
  • 304 reviews 6.3/10 Food
  • 293 reviews 8.5/10 Pool
  • 198 reviews 3.5/10 Cleanliness
  • 155 reviews 6.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.