Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Harmander G., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and enjoyed the recommendations provided by our staff. It is always our goal to enhance our guests' experiences. Goodbye and best wishes, Pullman Port Douglas Sea Temple Resort and Spa

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Lixing W., Thank you for taking the time to share your feedback. I regret to hear that your experience did not meet your expectations regarding our facilities and service quality, as well as the breakfast options available. Your comments will be reviewed to enhance our offerings. Best regards, Pullman Port Douglas Sea Temple Resort and Spa

Dear Guest, Thank you for sharing your feedback. We’re pleased to hear that you enjoyed a fantastic stay and found the apartment to be good. We’re sorry to hear that you experienced issues in the restaurant, and we sincerely appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better experience on your next visit. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Ms. Maree, Thank you for taking the time to share your detailed feedback following your recent stay with us at Pullman Port Douglas Sea Temple Resort & Spa. I am sincerely sorry to hear that several aspects of your accommodation did not meet your expectations, particularly the maintenance concerns in Room 243. The issues you highlighted regarding the staircase platform, outdoor lighting, spa decking and ironing board are concerning, especially from a safety perspective. Please be assured that your feedback will be shared with our Maintenance team for further investigation and necessary action. I also apologise for the insufficient bath towels provided upon arrival, although I am pleased our team was able to rectify this promptly. On a positive note, it is wonderful to hear that your family enjoyed the breakfast buffet, particularly the pancake machine and tater tots! We also appreciate your constructive comments regarding the bread selection and Aluco's dinner menu. Your suggestions for a more family-friendly dining experience will certainly be shared with our Food & Beverage team. Regarding the shuttle service, we understand your perspective, particularly given our location outside the town centre. While the service is operated by a third-party provider at an additional cost, we appreciate your feedback and understand how a complimentary service could enhance the overall guest experience. Thank you once again for your honest feedback. We value your comments as they help us identify areas requiring improvement, and we hope to have the opportunity to welcome you and your family back for a more enjoyable experience in the future. Warm regards, Rhythm Kashyap Pullman Port Douglas Sea Temple Resort & Spa

Dear Mr. C., Thank you for your continued support and for choosing to stay with us for the third time! We’re delighted to hear that you enjoyed your room, the pool and breakfast, and that overall you had a comfortable stay. We appreciate your honest feedback regarding the one-coffee limit at breakfast, as well as the service around the pool and the wait times for meals. We’ll certainly share these comments with the relevant teams. Thank you again for your kind feedback, and we look forward to welcoming you back for your next stay! Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Mrs. Fioni, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We sincerely apologise for the issues you experienced with the condition of the room, furniture, water pressure and upstairs windows, as well as the wasp nests and lack of screens. We also regret the inconvenience caused by the neighbouring lights and the need to follow up several times to have them turned off. Your comments have been noted and will be shared with our team so that these concerns can be properly addressed. We appreciate you bringing them to our attention and hope we can provide a more comfortable experience in the future. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Mrs. W., Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our reception team friendly and helpful, and that you enjoyed our pool. We’re genuinely sorry that your overall experience did not meet your expectations, particularly regarding the condition of the room and resort, the parking arrangements and the lack of assistance with your luggage. We also apologise for the confusion surrounding the parking and the unpleasant note left on your vehicle. We understand how disappointing this must have been, especially when travelling from the UK. Your feedback is valuable and will be shared with our team as we look for ways to improve the guest experience. Thank you again for your feedback, and we’re sorry we were unable to deliver the stay you had hoped for. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Mr. T., Thank you so much for your wonderful rating and for sharing such detailed feedback. We’re delighted to hear that you had an enjoyable family holiday. We’re pleased that you enjoyed the restaurant’s food and outdoor setting. We appreciate your suggestion regarding a more extensive menu and will certainly take your feedback on board. We understand that our location requires a little travel to reach the center of Port Douglas, and we’re glad this did not prevent you from having a great stay. We hope to welcome you and your family back again in the future! Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Mr. T., Thank you for taking the time to share such detailed feedback about your recent stay with us. We are delighted to hear that you enjoyed your stay overall, particularly our Reef to Rainforest evening. It is wonderful to know that you enjoyed the meal, the company and the service provided by our team. We will certainly pass your kind words on to Roy, who will be thrilled to know that he went above and beyond to help make your stay memorable. That said, we are genuinely sorry that your final evening did not reflect the experience we strive to provide. We understand how disappointing it must have been to arrive for a reservation and find that your name had not been recorded, followed by delays in service and meals arriving cold and incomplete. This is certainly not the standard we expect from our restaurant, particularly after you had enjoyed positive experiences with us earlier in your stay. We are particularly saddened to learn that this was your first holiday together in three years and your first visit to Port Douglas. We would have loved for your entire stay, including your final evening, to have been a truly special experience. Your feedback has been shared with the relevant teams so that we can review what happened and ensure that the issues you experienced are addressed. Thank you again for recognising Roy and for sharing both the highlights and the areas where we fell short. We sincerely hope we will have the opportunity to welcome you back to Port Douglas and provide the memorable experience you should have received throughout your entire stay. Warm regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Mrs. B., Thank you for sharing your feedback. We’re pleased to hear that you enjoyed a comfortable stay and found the room to be good. We’re sorry to hear that you experienced issues with breakfast once again, and we sincerely appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better experience on your next visit. Kind regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Mrs. T., Thank you for taking the time to provide such detailed feedback about your stay. We are genuinely sorry that your experience fell so far short of the standards you expected from a five-star property. We sincerely apologise for the condition of your room. The issues you describe are not acceptable and should have been identified and addressed by our team before the room was allocated to you. While Port Douglas’ tropical climate does present additional challenges, it does not excuse shortcomings in room cleanliness or maintenance. We also understand your frustration regarding the wedding. While we appreciate that you were advised of the event prior to and again upon arrival, we recognise that knowing there is a wedding taking place is very different from experiencing the level of noise you describe from your room. We are sorry that this negatively impacted your first night. Your experience at check-out is another area where we clearly fell short. Having to wait at reception and then ask a member of our cleaning team to find someone to assist you, particularly when you were trying to make a flight, is not the level of service we aim to provide. We are particularly concerned by the combination of these issues and have shared your feedback with the relevant departments for review, including Housekeeping, Maintenance and Front Office. Your comments will help us identify where greater attention and follow-up are required. We sincerely apologise that your two-night stay did not provide the comfortable and relaxing experience you had every right to expect. We appreciate you bringing these matters to our attention and hope that, should you choose to visit us again, we will have the opportunity to demonstrate the significant improvements we are committed to making. Warm regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Ms. S., Thank you for taking the time to share your feedback. We are sorry to hear that your experience with us was not as pleasant as you had hoped and that we did not meet your expectations during your stay. We always aim to provide our guests with a comfortable and enjoyable experience, so we are disappointed to know that we fell short on this occasion. Your feedback is important to us and will be shared with our team as we continue to improve our guest experience. We sincerely hope we may have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Warm regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Mrs. S., Thank you for taking the time to share your feedback. While we are pleased to hear that you found our resort beautiful, we are genuinely sorry to learn that you experienced numerous issues throughout your stay, from the very first day through to your departure. This is certainly not the experience we want for our guests, and we understand how disappointing it must have been to encounter ongoing issues during what should have been a relaxing and enjoyable stay. We would have appreciated the opportunity to address your concerns during your visit and work towards resolving them. Your feedback is important to us, and we will ensure it is shared with the relevant teams so that we can learn from your experience and improve. We sincerely apologise that we did not deliver the stay you were hoping for and hope we may have the opportunity to restore your confidence in us in the future. Warm regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Ms. B., Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a fantastic stay with us at Pullman Port Douglas Sea Temple Resort & Spa. It’s lovely to know that Francesca gave you such a warm welcome and helped make your arrival special. We’re also thrilled that you enjoyed your spacious accommodation, the pool, breakfast, barista coffee, and all the little touches that made your stay memorable. We truly appreciate your kind words about our team and will be sure to share your feedback with Francesca and the rest of the team. Thank you again for choosing to stay with us. We loved having you here and hope to welcome you back for another fantastic week in the future! Warm regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa

Dear Guest, Thank you for taking the time to complete our Guest Satisfaction Survey regarding your recent stay at the Pullman Port Douglas Sea Temple Resort and Spa. It is always a pleasure to receive feedback and I will share your scores with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in future. Warm regards, Guest Service Agent Pullman Port Douglas Sea Temple Resort & Spa