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Pullman Port Douglas Sea Temple Resort & Spa Hotel 5 stars

Customer review rating 4.4/5 3,602 reviews
Pullman Port Douglas Sea Temple Resort & Spa
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Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Port Douglas Sea Temple Resort & Spa

Mitre Street
4877
port douglas
australia

Tel: +61740843500

Fax: (+61)7/40843599

Contact email

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 62km / 38.53 miles

GPS :-16.52604, 145.472916

Our accommodations

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, inc luding Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

Studio Resort Room

  • Max. number of persons: 2
  • Views: Golf view, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

One Bedroom Standard Apartment

  • Max. number of persons: 3

One Bedroom Plunge Pool Apartment

  • Max. number of persons: 2

One Bedroom Penthouse Apartment

  • Max. number of persons: 3
  • Views: Golf view, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

One Bedroom Swimout Apartment

  • Max. number of persons: 3

Two Bedroom Apartment

  • Max. number of persons: 5

Two Bedroom Plunge Pool Apartment

  • Max. number of persons: 5
  • Views: Golf view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Two Bedroom Penthouse Apartment

  • Max. number of persons: 5
  • Views: Golf view, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Two Bedroom Swimout Apartment

  • Max. number of persons: 5
  • Views: Lagoon view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Three Bedroom Apartment

  • Max. number of persons: 7
  • Views: Golf view, Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Three Bedroom Feature Apartment

  • Max. number of persons: 7
  • Views: Lagoon view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Three Bedroom Viila

  • Max. number of persons: 7
  • Area: From 204m²
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

ALUCO RESTAURANT AND BAR

Type of cuisine: International

A world away from the everyday with simplistic elegance, escape the every day and embrace the destination through our unique regional flavours. Rediscover the meaning of relaxation with genuine hospitality while dining by the lagoon pool.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

For the ultimate holiday experience, park your towel on a sun lounge, order a cocktail then settle in for lunch at the Sea Temple Pool Bar. The Pool Bar offers delicious drinks and cocktails, all day snacks and lunch in a relaxed environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 156 m²

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,602 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,096 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Paraadise in Port Douglas

TripAdvisor rating 4.0/5

Savillian13 23/02/2020 TripAdvisor review

This is the second time we have stayed at this resort and like it so much we will be back again in the future. Both times we have had a second level room but we will try a pool access room next time. The pool is amazing and as we were there during the recent hot spell, we spent a lot of time in it. The staff were very helpful and eager to please. Our BBQ was not working and we reported it and was fixed the same day. We found the rest menu was very limited for choices and the breakfast was very expensive. In saying that the staff were very hospitable and eager to help. The magpie geese were noisy at times but did not annoy us as were far enough away from them. At the same time they were quite entertaining to watch. The ambience and total aspect of the property amazing. On the way back to Cairns we stopped at Sea Temple Palm Cove and did not rate it as good as Port Douglas and would probably stay elsewhere in Palm Cove.

great stay but staff/treatment a bit hit and miss!

Customer review rating 4.4/5

Deb Couples - 20/02/2020 Confirmed reviews ALL

We live local to port Douglas and decided on using our points as part payment for 2 nights to celebrate our anniversary. We were given a penthouse apmt in the far back corner away from the pool and anything else. We asked to change this room to be nearer to the pool and were told no unless we were to pay $100 more per night. It was dark and overlooked the road so it meant we couldn't really use the balcony. We then booked into the restaurant for dinner and the service was absolutely unacceptable & the meals themselves once they arrived were not good. This is such a shame as we have stayed at the hotel before and had a wonderful experience. We had planned to eat at the restaurant for both nights but decided to get our own food in to cook ourlselves on the second night after the terrible experience. We did have breakfast on both days at the restaurant which was not included so we paid for it on arrival each time. My husband was questioned while getting his food from the buffet after being asked by a staff member for his room number. The staff member then came back to him and rudely said that there was a problem as our room did not include breakfast. My husband explained that he Knew this and this is why we paid for it before entering the eating area. The staff member just walked off with no apology. We are both so very disappointed we our stay this time and felt that we were not welcomed there at all.

Dear Deb, It is so disappointing to read about your most recent stay, I am so sorry for the experience that you had. I have shared your comments with both the General Manager and Departmental Managers. Chris Northam, our General Manager, will be reaching out to you personally to discuss your comments. I do hope that we have the opportunity to welcome you back in the future to provide you and your husband with the service that you deserve. Sincerely, Holly Hopkinson Guest Experience Manger PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Ok not as good as palm cove peppers

Customer review rating 4.4/5

Tracey D. Couples - 19/02/2020 Confirmed reviews ALL

By reducing staff, you are frustrating them and then the customers can feel that vibe and frustration. Dinner at the restaurant was horrible the service was so crap we saw people walking out, people waiting on drinks, a Asian bar tender giving attitude to customers, the staff were avoiding the guests like they had the carona virus. Waiting 40 minutes to be served, manager saying to to garlic sauce. I mean that's poor being a chef myself it's not a hard request. Reception not know anything about the 2 hour drinks package until the third time I went to reception and demanded cause they were avoiding it. It's like the staff have no passion for what they do which feeds off. To customers who are paying a lot of money to be there and getting treated like crap it's not pleasant. No I won't be staying there again ( port douglas). The entire time I was thinking we should have stayed some where else or show have gone to stay at palm cove sea temple have never had a bad experience there as a local I won't recommend this resort to anyone. Staff need fixing

Dear Tracey, It is most concerning to read your comments in regards to your recent experience when staying with us. We regret that we were not able to provide you with the quality of service you deserve. Please be assured I am discussing you comments with our Departmental Managers and Team to understand how our generally Customer Engaged Team created an experience during your stay that does not reach yours or our expectations. Our team strive to ensure each and every guest feels valued, welcomed and experiences a personalised stay with us creating only the best of memories. I wish to thank you for your valuable feedback. I welcome the opportunity to speak to you directly regarding your stay and can be contacted at the resort at any time. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Average stay

Customer review rating 4.4/5

Ph Couples - 19/02/2020 Confirmed reviews ALL

Room was good an served its purpose but not a lot Of privacy. Service from agent at checkin desk was good but overall staff service was average, service at pool bar quite slow. Restaurant didn’t look inviting and staff who made coffee in the morning did ok but was a bit cold and not worth the money. Would I stay back maybe but would look at other options definitely

Dear PH, Thank you for taking the time to provide feedback on you recent stay. It is unfortunate that certain aspects of your stay were impacted by the product and the services offered, and I apologise for this. At Pullman, we strive to provide a superior service experience for every customer; and I am so disappointed to read that we have not achieved this for your stay. I do regret the experience you have had and hope we have the opportunity to welcome you back to the resort very soon. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Delivered as expected!

Customer review rating 4.4/5

Debbie Families - 18/02/2020 Confirmed reviews ALL

Amazing staff wonderful location

Dear Debbie, From our team to our location, it really is wonderful to read of your enjoyable stay. Thank you for your recommendations and we look forward to welcoming you back again soon! Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites
Customer review rating 4.4/5

Vanessa C. Couples - 18/02/2020 Confirmed reviews ALL

We stayed in the wet season, although it was not wet, sunny days and very humid. The staff were fabulous (most of them) and they all were working very hard. The food in the restaurant was excellent. Overall we really enjoyed our stay but there are areas of improvement. The couch in our room really needs a steam clean, it was filthy (room 226, light coloured lounge). The cleaning staff did not clean the floors including the dead bugs inside and on the balcony, we had to ask for this. The main concern was no water at the pool bar when it was closed. The sign said it opens at 12 noon but it opened at 1pm. I cannot see any reason why water cannot be provided at that station, rather than waling all the way around to the restaurant to get some water (or drinking from the bathroom tap which is not ideal.....) It would have been nice to have some music playing in the pool area all day rather than only when the pool bar was open.

Dear Vanessa, Firstly, I would like to take this opportunity to thank you so much for taking the time to provide our team with such valuable feedback that will only enhance our future guest’s experiences. Your comments in regards to the Housekeeping Service you received have been shared with the team, please note that this is not the experience that we strive for our guests. Rest assured to know that we have upcoming training planned for our team in order to improve the service for our guests. I take your suggestion on board in relation to having water available for all guests at the pool bar when it is closed - particularly in this hot and steamy weather. I completely agree it is necessary and have implemented immediately. Thank you again for sharing your experience, and please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites
Customer review rating 4.4/5

Alison W. Couples - 18/02/2020 Confirmed reviews ALL

Excellent service very friendly staff nothing was too much for them throughly enjoyed our stay

Dear Alison, Thank you so much for sharing your experience had with us recently. Our team of dedicated professionals aim to go above and beyond to assist in creating only the best of Port Douglas stays. Thank you so much again for sharing, we hope to welcome you back again soon. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Amazing stay

Customer review rating 4.4/5

Sharon Friends - 16/02/2020 Confirmed reviews ALL

We had friends visiting from UK and wanted to take them to the rainforest and reef, having stayed at Sea Temple before we knew we couldn’t go wrong. The Sea Temple entrance has the WOW factor and our friends “had an emotional moment” when they first set eyes on it and couldn’t believe we were staying there. The staff were amazing and so friendly and helpful and the swim out room we selected was perfect to give everyone a truly enjoyable stay.

Dear Sharon, Thank you so much for your wonderful review! We are so please to read that you loved your stay and that the resort was such a big hit with your family! We cannot wait to welcome you and your family back to Port Douglas again in the near future for another memorable stay with us. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Never again in a Pullman Hotel

Customer review rating 4.4/5

Pilar Z. Families - 16/02/2020 Confirmed reviews ALL

Low season in Port Douglas , the room was dirty the fan , the screens , the bed sheet with a big stain that looked like blood , I ask them to change it and they send me a person from reception and ask me to do the bed , i said no and then she said I am not an expert but I will do it , she left the dirty sheet in the room .The restaurant was not clean enough , the menus , the tables got stains .The pick up service with a local external company recommended by the reception was not acceptable .We paid a full fee for the local shuttles and when we ask to take to a place near by they responded the shuttle was not available .We could not claim our money back.You should have your own shuttle . The receptionist, italian should have warned us about not putting a foot in the near sea as we ask repeatedly we want it to go to the ocean across the street as there were a jelly fish and total ban by the local authority as they are really dangerous only to swin in confined area .The only highlights of the trip , the latin waiters Marijo and an Uruguayan .

Dear Pilar, Thank you for taking the time to share your comments during your recent stay. We take all your feedback on board and are dedicated to improving our services and standards. I have personally shared your feedback with the relevant Managers for their immediate attention. Please allow me to once again sincerely apologise for the shortfalls experienced. I can certainly understand your frustrations as we failed to meet your expectations in numerous aspects of your stay, whilst I cannot change the events that took place during your stay, I do hope we have the opportunity to welcome you back and demonstrate the improvements made through receiving your feedback. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Beautiful resort and room

Customer review rating 4.4/5

Anonymous Families - 16/02/2020 Confirmed reviews ALL

We loved the resort, the pool is amazing and the room was great. My only issue was that there was not enough staff available. My calls to reception went unanswered and there was only one staff member at the pool bar which meant an extremely long wait to get a drink. There should be at least two staff at the pool bar making drinks minimum.

Enjoyable

Customer review rating 4.4/5

Di M. Couples - 14/02/2020 Confirmed reviews ALL

As a Platinum Accor Member decided to stay at Sea Temple for two nights. No special treatment on arrival other than a cold drink and a cold towel which everyone else was given. Found the resort quite soulless, with minimal staffing. Our swim out room was pleasant, although our privacy was compromised by the weird little room beside us. We were very disappointed in the breakfast - we thought very lazy and minimal. Had a drink before dinner out and had to sit in the empty foyer, even though there was a fully stocked bar on the side of the restaurant.

Magical holiday

Customer review rating 4.4/5

Keith G. Couples - 14/02/2020 Confirmed reviews ALL

Arrived to find bottle of wine and cheese platter in room. Room was cool and welcoming. Our stay was 4 days which we enjoyed immensely. Staff always pleasant and helpful.

Good stay

Customer review rating 4.4/5

Tim H. Couples - 13/02/2020 Confirmed reviews ALL

Had an enjoyable short stay. Didn’t like the open plan bathroom with glass doors. Also would have been nice to have a guest laundry facility.

Dear Tim, Thank you for your review, great to read you had a good stay! I appreciate all comments good, bad or indifferent. All assist us in improving our services & facilities to our guests. Thank you again for taking the time to write a review. We hope to welcome you back to Port Douglas in the near future. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Awesome ❤️

Customer review rating 4.4/5

Bernie H. Friends - 13/02/2020 Confirmed reviews ALL

Absolutely loved the whole experience thank you

Dear Bernie, WOW! You have just made our team’s day! Thank you so much for sharing your feedback with us, it really is wonderful to read of your enjoyable stay. We look forward to welcoming you back again soon! Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Great experience

Customer review rating 4.4/5

Kayla Families - 13/02/2020 Confirmed reviews ALL

We had a wonderful stay in Port Douglas with our two children, Beautiful and very clean rooms! Great facilities, the only thing we were disappointed about was the pool bar wasn't opened at all during our stay, but we still enjoyed a cocktail or two. We will definitely be coming back. We enjoyed our privacy and tranquility in the plunge pool apartments, although the water was to cold for us to swim in so next time we might get a pool access room :) Customer service was great and friendly. Thank you :)

Dear Kayla, Thank you for taking the time to share your feedback with us. Feedback is a most crucial tool in ensuring we are consistently delivering and providing our guests with the best possible experience. I shall be following up all comments that you have made with my Departmental Managers to discuss and review. Thank you again for sharing your experience, and please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Nice Facility

Customer review rating 4.4/5

Will G. Couples - 12/02/2020 Confirmed reviews ALL

Very nice overall facility. Rooms clean and comfortable. Food very good. Pool too warm.

Dear Will G, Thank you so much for taking the time to provide our team with such great feedback! We are so pleased to read of your great experience and look forward to the opportunity to welcome you back to our home again in the near future. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Very Dissapointing

Customer review rating 4.4/5

James G. Families - 12/02/2020 Confirmed reviews ALL

Overall very disappointing. Your hotel was chosen as a holistic location for a few close friends to stay for a 30th birthday celebration. It did not deliver. The room and pool were great, the restaurant for dinner was a disgrace. Drinks were consumed during the day around the pool as we had no need to drive cause dinner was planned in your restaurant, that was a mistake. First service was slow and waited a significant time for our first round of drinks (a near empty restaurant at 1830 in the evening), kids meals arrived promtly but we waited over a hour to receive our tapas. In which time half the parents had to leave because the children were falling asleep in the chairs and needed to go to bed. Food was served in dribs and drabs over 15mins and was not of the quality expected for the price or stature of your hotel. We did not eat birthday cake that evening as the birthday girl had to take her kids back to the room. We all agreed McDonalds would have been a better option for dinner. None of the 8 adults at the table enjoyed the experience and honestly I will not be recommending dinner at your hotel in and in future I will be extremely reluctant to stay again.

Dear James G., Thank you for choosing the Pullman during your recent trip to Port Douglas and for sharing your experience with us. It is disheartening to read that we could not provide a memorable experience for you during your stay, if you could email me directly on h8… so that I can follow up on your comments directly that would be greatly appreciated. . Thank you again for your review so we can ensure we are continually bettering our service for our future guests. I hope to hear from you soon. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

We luv everything about Sea Temple Port Douglas.

Customer review rating 4.4/5

Patsysusan Couples - 11/02/2020 Confirmed reviews ALL

Every February we celebrate my Husband’s birthday at Sea Temple. We had to go a week early as booked out Valentines weekend. From the moment we arrived we felt relaxed and very welcome in your resort. The staff at Pool Bar and the restaurant that night were all very friendly. The food was spectacular. The room is always lovely and clean and the pool is the best pool in North QLD. This resort is probably the only reason we stay Accor members.

Dear , WOW - thank you for your fantastic feedback! You have made our day!! The entire team look forward to welcoming you back next year to celebrate your husbands birthday once again, please let us know when you next return and we will ensure you are well looked after. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Will no recommend

Customer review rating 4.4/5

Nina B. Couples - 10/02/2020 Confirmed reviews ALL

Disappointing, pool area close down- staff empty glasses straight on tiles...where guest walk..... then run to take next shift in restaurant. Feels like someone throwing party for 200 guests within $50 budget...,

Dear Nina, Thank you for taking the time to share your recent experience at our resort; and I do regret that your stay at our property wasn’t as it should have been. I welcome the opportunity to speak to you directly regarding your stay and can be contacted at the resort at any time. I do hope I have the opportunity to speak to you and are able to welcome you back to the resort. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Great facilities and friendly staff

Customer review rating 4.4/5

Grace W. Friends - 10/02/2020 Confirmed reviews ALL

Beautiful stay in spa room. Well staffed and beautiful grounds. Would recommend highly.

Dear Grace W., WOW! You have just made our team’s day! Thank you so much for sharing your feedback with us. We hope to welcome you back again soon. Until then wishing you only the best of future travels. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites
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