Pullman Port Douglas Sea Temple Resort and Spa

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Pullman Port Douglas Sea Temple Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 1,048 reviews

ALLSAFE approved hotel

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Description

Hotel extras

Indulge, relax and unwind at Pullman Port Douglas Sea Temple Resort & Spa. Guests can enjoy modern Australian dining at ALUCO Restaurant, a drink at Pool Bar, wired & Wi-Fi access, 24hr room service and access to the fitness lounge.

Hotel location

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Australia

Telephone +61 7 4084 3500

Fax +61 7 4084 3599

Contact email

  • By plane

    CAIRNS INTL AIRPORT At 62km / 38.53 miles

GPS:-16.52604, 145.472916

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ALUCO RESTAURANT AND BAR

A world away from the everyday with simplistic elegance, escape the every day and embrace the destination through our unique regional flavours. Rediscover the meaning of relaxation with genuine hospitality while dining by the lagoon pool.

Our accommodation(s)

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, inc luding Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

Studio Resort Room

  • Max. number of persons: 2
  • Views: Golf view, Lagoon view Note

Note :

*Subject to availability

  • Coffee/tea making facilities

Our guest reviews

Our guest reviews for
Pullman Port Douglas Sea Temple Resort and Spa

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,048 reviews

TripAdvisor Rating  4.0/5  2,197 reviews

Love this location and this resort for a get away

Customer review rating 4.5/5

Gary T. Friends - Confirmed reviews ALL

Awesome 3 bed room apartment, great pool and facility to relax and unwind.

Dear Gary, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Generally very good but not 5 star

Customer review rating 4.0/5

Sarah Families - Confirmed reviews ALL

I think reviews for this hotel would be better if they didn’t advertise it as 5 star. It’s a good 4 star hotel in need of some updates. The pool is beautiful (although hard to use if you don’t have a swim up due to lack of space and the fact that your towel / bag etc is out of sight if you go for a swim. Staff were all very helpful and friendly and when I reported an issue it was resolved immediately. Breakfast was very good and we loved sitting by the pool for it. The bed was very comfy and the bathroom a great size. WiFi in the room (golf view room) was really poor. This was the one big minus. To be fair, we didn’t report this.

Dear Sarah, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Superb staff in all areas.

Customer review rating 5.0/5

Julie Couples - Confirmed reviews ALL

Could not speak more highly of all aspects of our stay. My son, Philip's wedding on Saturday 7th was absolutely beautiful. Many congratulations to you and your staff.

Dear Julie, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Unclean, poorly maintained and over priced

Customer review rating 1.0/5

Nick C. Couples - Confirmed reviews ALL

We have written on trip advisor but for a 5 star price you basically get 1 star service. The room had not been cleaned (amazing as the property would have been in COVID lockdown) staff were unfriendly (cleaners banging at 10 am wondering why we were still there - normal check is 11 - accor members later) and benefits were not available - restaurant closed for a wedding - no late check out (confirmed on arrival and taken away the next day ) and we were reminded on several occasions we were there on a free night [correction not free we pay for our accor plus membership]. The place need a deep clean - staff need some training on customer service or maybe charge what they do at the back pakcers. Also there for a birthday weekend - no acknowledgement

Dear Nickolaus, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Below Expectations

Customer review rating 1.5/5

John Couples - Confirmed reviews ALL

First impressions were nice, was intending to dine at restaurant which was closed for a wedding, we had to arrange transportation to dine in Port Douglas, most restaurants were fully booked, we managed to find one quite late in the night. We were woken at 9am as room service came straight into our room to clean, they were a advised we had checked out. Not happy

Dear John, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very comfortable

Customer review rating 5.0/5

Jjb Couples - Confirmed reviews ALL

A well run clean establishment

Dear John, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Relaxing Week

Customer review rating 5.0/5

Nigel Friends - Confirmed reviews ALL

Arrived late after my flight cancelled - I had been given an upgrade to a 2 bedroom apartment which was a great start to the holiday! Really enjoyed everything - the shuttle bus transfer into town was really simple and economical. Really enjoyed lounging by the pool with drinks and food and the staff were really friendly and accommodating.

Dear Nigel, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Tegan. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful room but bad service

Customer review rating 3.0/5

B Families - Confirmed reviews ALL

My Husband and I booked the Pullman and whilst the room and hotel were physically great, unfortunately we were really disappointed with the service. 1. Food/Room Service: We struggled to get into the restaurant to eat, and received cold room service on 2 occasions. Additionally the restaurant staff almost seemed annoyed when ordering 2. Cleaning: The cleaning staff were not able to return to clean our room at a later time for 2 of the days because they were "too busy" or "leaving for the day" - Note: this was at 9am & 2pm, and this was the only time they had attempted to clean.

Dear Bridget, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Appalling service at this once great resort

Customer review rating 3.0/5

Ca Solo - Confirmed reviews ALL

Appalling service at bar, refusal of order of food, midnight alarm unattended for 90 minutes, 7am garden staff loud conversation audible with doors closed

Dear Cecile, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not ideal room location

Customer review rating 3.5/5

Laura R. Families - Confirmed reviews ALL

We had a pleasant stay although we’re out in the room directly behind the pool bar and had our 6 month old baby with us. It was very loud in this location with people and music so we had to have the doors closed a lot while the baby slept which was not ideal. I have stayed here before and the room was perfectly located and very private. I wish I had checked this before staying. We also ordered room service one night and my chicken burger was not cooked so I couldn’t eat it.

Dear Laura, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Amazing facilities and staff

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

It was fantastic in every way

Dear Mardi, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Understaffed…. Disappointing

Customer review rating 2.0/5

Caroline Friends - Confirmed reviews ALL

I have stayed at both Sea Temple properties and unfortunately was disappointed with the service or lack of. The staff that they had very doing their best but they were simply severely understaffed to be able to service at the level it should be

Dear Caroline, Thank you for taking the time to tell us about your experience at the Pullman Port Douglas Sea Temple Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fancy resort, nice facilities

Customer review rating 3.5/5

Sam Couples - Confirmed reviews ALL

Didn't experience much of the resort as our room was expensive and we couldn't also afford to eat onsite. We did make the most of the fabulous pool and in-room spa. The weather was terrible, but the staff were relatively helpful.

Dear Samantha, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

GREAT STAY

Customer review rating 5.0/5

Anthony B. Families - Confirmed reviews ALL

Birthday celebration's with family

Dear Tony & Kath, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially Gina as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location, close to the beach

Customer review rating 5.0/5

Angie D. Friends - Confirmed reviews ALL

The resort is well appointed with the pool, restaurant, day spa and gym all centrally located. It's also a short walk to Four Mile Beach. A great location.

Dear Angelina, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect resort for family with young kids.

Customer review rating 4.0/5

Nav Families - Confirmed reviews ALL

Very good location. best thing about this resort is pool- centrally located, kids loved it. Very good size apartment and rooms.

Dear Navin, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful resort in tropical heaven

TripAdvisor rating 5.0/5

Cruiser20975 TripAdvisor review

The Pullman Port Douglas Sea Temple is a beautiful resort with a massive lagoon pool. The staff were attentive and welcoming, and the apartment was spacious, clean and packed with everything we needed. We loved our stay and wished it was much longer. Can't wait to return to tropical heaven.

Dear Cruiser20975, Dear Guest, Thank you very much for your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such wonderful feedback and I will share your comments with our team. It is a delight to hear of how much you enjoyed your stay and we look forward to welcoming you back in the future with the hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent but tired Resort

TripAdvisor rating 4.0/5

Colin S TripAdvisor review

Sea Temple is in a fabulous position 3 mins walk from Four Mile Beach. The pool is amazing but very cold water as unheated. All the staff were great and there is an excellent breakfast. You need a car if you wish to go to the shops and restaurants in Macrossan Street. Sea Temple charges five star rates but frankly the rooms are tired and our one bedroom apartment needed a refurb and updated furniture/appliances. The dryer was faulty. Overall a vg experience but the five star rating is not warranted.

Dear Colin, Thank you for your review and comments of your recent stay at Pullman Port Douglas Sea Temple Resort & Spa. It is always such a pleasure to receive positive feedback and I will share your comments with our team. We are sorry to hear the rooms did not quite meet your expectations however do appreciate your feedback. We are pleased to share we are underway with a room refurbishment process, hopefully to commence in the near future. It is our hope that this contributes towards further meeting and exceeding guests experience and expectations. Once again, thank you for your comments and we hope to welcome you back in the future. Sincerely,

Great Family Hotel

TripAdvisor rating 4.0/5

ldk103 TripAdvisor review

Recently stayed for my 40th birthday, 2 bedroom swim-out room. Great room, fairly clean. We had an unfortunate night with some drunk guests next door, but the hotel staff managed it quickly and effectively. The pool is amazing, and our child had a great time waking up each morning and jumping in the pool. Due to Covid-19 the food was a little limited with strange availability times imposed. There was no mango or strawberries available at the bar for mocktails. And i was unable to get into the Spa, as they are only operating a few days a week (but this was not mentioned) in saying all of that, the staff were great and very helpful.

Dear Lauren, Thank you for taking the time to provide us with your review- it is valued and appreciated. I am glad to learn that you enjoyed your birthday celebration with us. I will pass on your comments to the team. I am sorry that you were impacted from the operational days of our Vie Spa. Please rest assured we are working to increase the days of operation in the spa. Thank you again for sharing your concerns and I hope to have the opportunity to welcome you back in the future to make amend. Sincerely,

Family holiday

TripAdvisor rating 2.0/5

bridgetthompson1980 TripAdvisor review

We saved for months to be able to afford this holiday and booked 3 nights in a 2 bedroom apartment with plunge pool to spend our daughters birthday here and was disappointed in the accomodation, it did not meet our expectations. The first room had mould on blinds and in shower and behind bathroom door. Around every crevice around the doors there is a build up of dust and accumulated fluff. The aircon gave off a mouldy smell throughout the whole apartment. Spoke to reception and staff where very apologetic and changed our room and gave a complimentary cheese platter for the inconvenience which was a nice gesture. The second room was not much better. Same mouldy smell coming from aircon which set my allergies off. Considering this is a 5 star resort the apartments don’t meet the standards u would expect. Very outdated and in need of renovations and aircon ducts cleaned and sanitised. The plus side though is the customer service from all staff is excellent and the resort lagoon is lovely and the grounds well maintained, our private plunge pool was also lovely it’s just the apartments definitely need a makeover to meet the standards one would expect from a 5 star resort.

Dear bridgetthompson1980, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am sorry that our accommodation did not meet your expectations. We take these matters very seriously. Harry the Manager on duty room moved you as soon as it was reported. I am glad you enjoyed the complimentary treat at breakfast, dessert board and cheese platter for your daughter's birthday. Once again thank you for your feedback and I hope to welcome you back in the future to make amends.

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