Mantra in the Village Port Douglas 4 stars

Customer review rating (ALL Rating) 4.2/5 156 reviews

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Description

Hotel extras

  • Experience the epitome of space and comfort in our expansive self-contained apartments.

  • The village setting means you are close to all the excitement of the Port Douglas esplanade

  • Looking to book a tour or experience? Head on down to our tour desk to make the process easy!

  • Our friendly reception team is there to make your stay as comfortable as possible

  • Immerse Yourself in the Allure of a Luxurious Outdoor Tuscan-Inspired Heated Pool

Our accommodation(s)

Book this hotel
Room 1

Room

Hotel Room

  • 2 pers. max
  • 36 / 387 sq ft
  • Bedding 1 x Queen size bed(s)

Hotel location

Mantra in the Village Port Douglas

Cnr Grant Street And Warner, Street
4877 PORT DOUGLAS
Australia

GPS:-16.483072, 145.463404

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

For those days you want to relax at the resort why not take a dip in the heated outdoor pool and spa, the perfect way to enjoy Port Douglas' weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  156 reviews

Customer review rating 2.0/5

Peter G. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Patricia M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Team

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Thank you for taking the time to share your detailed feedback Stacey. We are genuinely sorry to hear that your stay did not meet your expectations, particularly given the rate you paid. We take your comments regarding the cleanliness and presentation of the room very seriously. The issues you have highlighted, including the marks on the walls, unfinished repair and bathroom door, should have been identified and addressed prior to your arrival. We have shared this feedback with our Housekeeping and Maintenance teams so these areas can be reviewed and rectified. We are also disappointed to hear about your experience with the spa. We understand that this was an important part of your decision to book the room, and we appreciate how frustrating it would have been to find that it was not functioning as expected. We will have this investigated by our Maintenance team. We also acknowledge your comments regarding luggage storage, check-in/check-out assistance and the car park clearance. We appreciate that these facilities and services form an important part of the overall guest experience, and we are sorry that we did not meet your expectations in this regard. We clearly did not deliver the experience you should have received, and I’m sorry that the excellent location was ultimately the only positive you could take away from your stay. Thank you again for bringing these matters to our attention. Feedback such as yours gives us an opportunity to address issues that should not be overlooked, and we will be following up on the points you have raised with the relevant teams. Regards Margaux General Manager

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Thank you kindly for the great feedback Michael! It was a pleasure to have you staying at Mantra Heritage and we're pleased to read that you had a wonderful stay. Regards Margaux General Manager

Customer review rating 3.5/5

Dain C. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Other web-users rate our hotel

  • 143 reviews 9.3/10 Location
  • 157 reviews 6.7/10 Room
  • 97 reviews 5/10 Service
  • 65 reviews 5.9/10 Cleanliness
  • 48 reviews 4.4/10 Amenities
  • 46 reviews 4/10 Vibe
  • 19 reviews 5.4/10 Value

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