Mantra in the Village Port Douglas 4 stars

Customer review rating (ALL Rating) 4.1/5 155 reviews

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Description

Hotel extras

  • Experience the epitome of space and comfort in our expansive self-contained apartments.

  • The village setting means you are close to all the excitement of the Port Douglas esplanade

  • Looking to book a tour or experience? Head on down to our tour desk to make the process easy!

  • Our friendly reception team is there to make your stay as comfortable as possible

  • Immerse Yourself in the Allure of a Luxurious Outdoor Tuscan-Inspired Heated Pool

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 36 / 387 sq ft
  • Bedding 1 x Queen size bed(s)

Hotel location

Mantra in the Village Port Douglas

Cnr Grant Street And Warner, Street
4877 PORT DOUGLAS
Australia

GPS:-16.483072, 145.463404

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

For those days you want to relax at the resort why not take a dip in the heated outdoor pool and spa, the perfect way to enjoy Port Douglas' weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  155 reviews

Customer review rating 2.0/5

Tara S. Business - Confirmed reviews ALL

when I arrived, the overnight phone are was filthy. The phone was covered in greasy oils. On the first night when I went to bed, the linen smelt like bad body odour. The blanket and sheets smelt like they had been slept in recently. And I had a horrible sleep thinking about how filthy it smelt. I emailed the following morning and had someone change the linen, mostly improving the smell. However there was one pillow that was set in with the smell, and the pillow under the pillow case had a horrid smell of Body Odour - like a homeless person had been staying in the room, the smell was lingering. I felt rather gross the entire time being there.

Dear Tara, Thank you for taking the time to tell us about your experience at the Mantra in the Village Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Luke J. Couples - Confirmed reviews ALL

We were comp upgraded to a 2 bedroom unit which made our stay more comfortable. The unit was a good size and perfect for relaxing.

Dear LUKE, We very much appreciate your comments regarding your stay at the Mantra in the Village Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra in the Village team

Customer review rating 4.5/5

Sarah B. Families - Confirmed reviews ALL

Location was very handy- only one issue was the noise of the bin collection outside the window at 6am - but that is not the hotels fault. Communication with the hotel was great and loved that they asked if we had a preference for our bed set up (we had a 2 bedroom apartment) Was a great touch to have the air conditioning already on for our arrival. A few minor maintenance things (ie curtain coming off rail and some locking issues of patio door) but it is an older property. We really enjoyed our stay, and the lovely pool and pool area also.

Dear SARAH, We very much appreciate your comments regarding your stay at the Mantra in the Village Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra in the Village team

Customer review rating 4.0/5

Sara D. Couples - Confirmed reviews ALL

Great rooms. Loved the pool and BBQ and location. Only negative was hall ways and corridors were rather dirty apart from that. Everything else was excellent.

Dear SARA, We very much appreciate your comments regarding your stay at the Mantra in the Village Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Sheri M. Couples - Confirmed reviews ALL

Well appointed 1 bed apartment (#15). Very happy with everything with exception of the bed- the mattress was soft and sagging. (Two king singles joined together with issue on both sides.)

Dear SHERI, We very much appreciate your comments regarding your stay at the Mantra in the Village Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 146 reviews 9.3/10 Location
  • 164 reviews 6.7/10 Room
  • 97 reviews 4.8/10 Service
  • 60 reviews 6.1/10 Cleanliness
  • 41 reviews 3.5/10 Amenities
  • 39 reviews 3.4/10 Vibe

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