Mantra in the Village Port Douglas 4 stars

Customer review rating (ALL Rating) 4.1/5 153 reviews

Mantra in the Village Port Douglas - Image 1
Mantra in the Village Port Douglas - Image 2
Mantra in the Village Port Douglas - Image 3
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Cnr Grant Street And Warner, Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Experience the epitome of space and comfort in our expansive self-contained apartments.

  • The village setting means you are close to all the excitement of the Port Douglas esplanade

  • Looking to book a tour or experience? Head on down to our tour desk to make the process easy!

  • Our friendly reception team is there to make your stay as comfortable as possible

  • Immerse Yourself in the Allure of a Luxurious Outdoor Tuscan-Inspired Heated Pool

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 36 m² / 387 sq ft
  • Bedding 1 x Queen size bed(s)

Hotel location

Mantra in the Village Port Douglas

Cnr Grant Street And Warner, Street
4877 PORT DOUGLAS
Australia

GPS:-16.483072, 145.463404

Telephone
Fax +61 7 4084 2333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

For those days you want to relax at the resort why not take a dip in the heated outdoor pool and spa, the perfect way to enjoy Port Douglas' weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  153 reviews

TripAdvisor Rating  3.6/5  374 reviews

Customer review rating 5.0/5

Alexandra H. Solo - Confirmed reviews ALL

Best Mantra I’ve stayed with in Port Douglas. Will definitely stay again.

Customer review rating 2.5/5

Elizabeth B. Couples - Confirmed reviews ALL

We have stayed at Mantra in the Village a number of times and been very happy. Unfortunately not this stay.

Customer review rating 3.5/5

Vicki B. Couples - Confirmed reviews ALL

We had a one bedroom apartment overlooking Grant St. The apartment was clean but dated with old furniture. There was a Spa bath on the balcony which did not work. The television was so tiny that you could barely see it from the couch.

Dear Vicki, Thank you for your feedback regarding your recent stay. We are pleased that you appreciated the location and found the apartment clean. We take note of your comments about the furnishings and the spa bath, which will be considered for future improvements. Best regards, Mantra in the Village Port Douglas

Customer review rating 4.5/5

Nicky V. W. Solo - Confirmed reviews ALL

I had to make a very quick trip to Port Douglas for a funeral. The Mantra Village was available, reasonably priced and very well located. The communication via text was friendly and helpful. The staff were flexible with my check-in time. My room was tidy and really central andbjust what I needed after an overnight flight.

Dear Nicky, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that our location and communication met your needs. Our team strives to provide a welcoming environment, and it is rewarding to know that you found your room suitable for your short visit. We appreciate your feedback and hope to welcome you back under more positive circumstances in the future. Best regards, Mantra in the Village Port Douglas

Customer review rating 1.5/5

Steve H. Couples - Confirmed reviews ALL

I suffer from PTSD so called to ask which of the three 3 Mantra properties for an overnight stay before a fishing trip. I explained was looking for a quiet room and a lovely woman suggested the Village. I explained price wasn't an issue and she said those be the best option. Unfortunately - the room that was allocated - which was very nice - was directly over a bar with 4 trees filled with chirping birds so it was anything but quiet. These 3 properties are managed offsite so a phone call to an after hours service was completely unsatisfactory and the people I. The phone were anything but helpful. They made me feel like I was wrong and lied that they didn't have anything g else available whe. There were multiple empty rooms in the property. They finally moved me to an old and outdated room that was quiet but not very nice. I was happy to pay more but that was ignored and when I asked to see before moving after 9 pm the person on the phone was extremely rude. Super poor service and for a lifelong business traveller being lied to about availability does not sit well. Courtesy, understanding and being polite goes a long way - brash, rude and constantly putting a customer in an extended hold is not acceptable

Dear Steve H., Thank you for your feedback regarding your recent stay at Mantra in the Village Port Douglas. We are genuinely sorry to learn that your experience did not meet your expectations, particularly concerning your request for a quiet room and the challenges you faced with our after-hours service. Your comfort and satisfaction are very important to us, and we regret that we fell short in this instance. We strive to provide a welcoming atmosphere and appreciate your comments regarding the need for courtesy and understanding in our service. Your feedback regarding the allocated room and the subsequent assistance you received will be taken into consideration as we aim to enhance our guest experience. Please be assured that we are committed to ensuring better communication and service for future guests. We sincerely appreciate your insights and hope you might consider staying with us again in the future. Best regards, Mantra in the Village Port Douglas

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Other web-users rate our hotel

  • 130 reviews 9.5/10 Location
  • 154 reviews 6.6/10 Room
  • 97 reviews 5/10 Service
  • 49 reviews 6.5/10 Cleanliness
  • 35 reviews 3.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.