Mantra PortSea Port Douglas 4 stars

Customer review rating (ALL Rating) 4.0/5 1,449 reviews

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76 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Enjoy modern, spacious accommodation with our self-contained apartments.

  • Modern resort facilities include three stunning pools, gym and tennis court.

  • Located just a few metres from the beach, and a 15 minute stroll to the heart of Port Douglas.

  • We are a spacious hotel that can accommodate for large families and groups.

Our accommodation(s)

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Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telephone
Fax +61 7 4087 2000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat. Lagoon Pool Bar will now operate on seasonal hours 12pm till 5pm Wednesday to Saturday. Beverages available 24/7 through Lobby.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,449 reviews

TripAdvisor Rating  3.7/5  2,549 reviews

Overpriced! The rooms and facilities are bit dated

Customer review rating 2.5/5

Gulrez Families - Confirmed reviews ALL

Dear Gulrez, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience this time round. With regards to your feedback about room servicing, I have reviewed your booking and can see that the booking came from the Accor Hotels website and that the reservation was for 3 nights. Our aim is always to be as open and transparent regarding the room servicing provided and we do apologise that this impacted your overall stay experience. If you had an expectation of daily room servicing during your stay, then we can understand your disappointment as a Platinum Loyalty member. Properties within the network such as Peppers or Pullman are Full-Service properties where daily room servicing occurs. For Mantra properties they are called Select Service properties whereby limited room servicing is provided. Should guests require an additional room cleaning service, a charge does need to be imposed outside of the scheduled towel change. Again, we are sincerely sorry that this affected your stay with us. I have also shared your feedback regarding your comments around the sand issue. I personally inspected the unit and could not locate the source of what you made mention of, nevertheless if things were not quite right, our housekeeping team would have gladly returned to the unit to make things right. One possible source could have been from the slate tiles outside the entry door as those tiles have delaminated and there may have been a possibility of debris being tracked into the unit however, I am only surmising. I have also shared your comments regarding Breakfast with our F&B Team and appreciate your viewpoint. I was surprised to hear those comments as many guests enjoy our offering but completely appreciate that it wasn\'t right for you. We believe though that the Continental Breakfast provided is a solid offering with quality products and variety, some of which are local, however we understand that it missed the mark for you during your stay. Unfortunately, it is logistically not possible for us to offer hot food items at this point in time as we do not have the infrastructure to provide such items however this is something that we are currently looking to implement in the future. Gulrez, your feedback, although critical, is nonetheless, greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back in the future where I have no doubt your next experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Good outdoor area

Customer review rating 4.0/5

Nina Couples - Confirmed reviews ALL

Dear Nina, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. We appreciate you taking a moment of your time to share your experience and we are glad that overall, your stay was a positive one. We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future. Kind Regards, Paul Cahill General Manager

Disruppted

Customer review rating 2.0/5

Amber R. Families - Confirmed reviews ALL

Dear Amber, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests, and we are so sorry that you have been let down by us. Regarding the Pool Tiling works, there is never a good time to undertake works like this and I am sorry that you were disrupted by this. Weather had unfortunately delayed the finishing of these works and ultimately pushed back the finish date. Information of these works has been on our website and Expedia\'s website however I can appreciate that it was not the complete experience you may have been expecting. Despite access to the bridge being affected, access to the Lagoon Pool was still open with the exception of an exclusion zone around the bridge. Thank you as well for highlighting the other issues that you raised in your feedback. Whilst they impacted your overall stay experience, the issues mentioned have now since been addressed. Again, we sincerely apologise that you were affected by this. As a token of apology, and in light of the issues you experienced, we would like to provide you with a 2-night refund. If you could please provide your bank details in reply email so that we can then facilitate the refund for you. We shall await your reply. We hope that one day, you may allow us an opportunity to change your view of us and make amends for the disappointing experience you encountered as our aim is to deliver a great experience for our guests. We have no doubt that should you decide to return one day, we would be delighted to welcome you again and be able to properly showcase our beautiful piece of paradise to you again. Kind Regards, Paul Cahill General Manager

Customer review rating 2.0/5

Catherine Families - Confirmed reviews ALL

Dear Catherine, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for any inconvenience caused during your stay. I have since shared your feedback with my Executive Team to immediately investigate the deficiencies you mentioned. Thank you for highlighting this and I am sincerely sorry you were affected. We shall also look into the Laundry Dryer further as we have not received any further comments about this from other guests but shall certainly investigate further. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future where I am sure your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

If in doubt, ring direct!

TripAdvisor rating 5.0/5

50F TripAdvisor review

Dear 50F, Thank you so much for sharing your feedback and we are so glad to hear that your stay with us was a success. We really appreciate the kind words so thank you. Our team works very hard to try and deliver a clean and comfortable accommodation choice for travellers and it was great to read that it ticked all the boxes for you. We look forward to welcoming you again in the future should you return back to Port Douglas. Best Wishes, Paul Cahill General Manager

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Other web-users rate our hotel

  • 431 reviews 9.2/10 Location
  • 870 reviews 5.5/10 Room
  • 698 reviews 7.5/10 Service
  • 33 reviews 4/10 WiFi
  • 446 reviews 2.9/10 Cleanliness
  • 397 reviews 8.2/10 Pool
  • 355 reviews 5.1/10 Amenities
  • 329 reviews 4.5/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.