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Mantra PortSea Port Douglas 4 stars

Customer review rating 4.2/5 2,183 reviews

ALLSAFE approved hotel

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Mantra PortSea Port Douglas
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+ 9 Services

Hotel extras

  • Location close to shops, restaurants & beach

  • Spacious, self-contained apartments

  • Tennis Courts and Lagoon Pool

  • Walking distance to the City Centre

  • Large hotel, good for groups and large family groups

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 port douglas
australia

Tel: +611300092872

Fax: (+61)7/40872001

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIRPORT At 65km / 40.39 miles - Shuttle paying

GPS :-16.492078, 145.464633

Hotel services

Non contractual photo

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Bar
Catering services
  • 2 Restaurants
  • No Bar
Hotel Services And Equipments
  • Hotel informations
    • 137 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 137 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas Additional charge
    • WiFi at the hotel Additional charge
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
Access to property
  • Shuttle
    • CAIRNS AIRPORT Additional charge
    • CNS Additional charge

Our accommodation(s)

Whether you're visiting on business, a romantic escape or booking a family holiday, at Mantra PortSea we've got accommodation to suit everyone. Offering hotel rooms, 1 Bedroom Apartment, balcony overlooking the pool and gardens, a spacious 2 Bedroom Apartment, or interconnecting rooms for groups of families and friends. Enjoy all the comforts of resort-style accommodation including air-conditioning, Foxtel, kitchenette facilities and internet access.

Our guest reviews for
Mantra PortSea Port Douglas

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,183 reviews

TripAdvisor Rating 3.5/5

2,301 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Magic swimming pool

Customer review rating 5.0/5

Ivan A. Families - 20/10/2021 Confirmed reviews ALL

Magic

Dear Ivan. Thank you for your kind review. We are so happy to hear that you and your family enjoyed our swimming pool :) We hope to welcome you back to Port Douglas! Warm regards, The Portsea Team

Great location

Customer review rating 5.0/5

Jodie H. Families - 20/10/2021 Confirmed reviews ALL

Great facilities and amazing pools. We thoroughly enjoyed our stay.

Dear Jodie, Thank you for lovely review! We are so happy to hear that you enjoyed your stay and our facilities at Mantra Portsea. We hope to welcome you back again in the future! Kind regards, The Portsea Team

Well located. Great pool

Customer review rating 4.5/5

Anonymous Couples - 20/10/2021 Confirmed reviews ALL

Staff were all really friendly

Dear Sally, We very much appreciate your kind comments regarding your stay here at Mantra Portsea. We are so happy to hear that you enjoyed our convenient location, our pool and our friendly service. We hope to welcome you back to Port Douglas! Kind regards, The Portsea Team

Very comfortable

Customer review rating 4.5/5

Mick Friends - 19/10/2021 Confirmed reviews ALL

Pool swim up bar was great, rooms very clean and all facilities were in excellent condition. Staff were very friendly & helpfull

Dear Michael, Thank you so much for your kind review. We very much appreciate your comments regarding your stay here at Manta Portsea. We are so happy to hear that you enjoyed the swim up bar, facilities and our friendly service. We hope to welcome you to Port Douglas again :) Kind regards, The Portsea Team

Friendly staff, good rooms, great family pool

Customer review rating 4.0/5

Hayley Families - 18/10/2021 Confirmed reviews ALL

Room was comfortable. It wasn't fully cleaned - the wardrobes were covered in dust and the floors had not been vacuumed. Other than this everything else was fine with the room. Majority of staff were extremely friendly. Ladies at front desk always greeted with a smile and the weekend breakfast ladies were great. Resort grounds were well maintained and comfortable. Awesome pool for families. Overall enjoyable stay and would come again.

Dear Hayley, Thank you for taking the time to tell us about your experience at the Mantra PortSea Port Douglas. I am sorry that your entire experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the housekeeping problem's and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra PortSea Team.

Excellent location

Customer review rating 4.5/5

Martin S. Couples - 17/10/2021 Confirmed reviews ALL

Very good staff who were very friendly and helpful and provided excellent local knowledge.

Dear Martin S., We very much appreciate your comments regarding your stay at the Mantra PortSea Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra PortSea Team.

Great pool great location

Customer review rating 4.5/5

Annonymous Families - 16/10/2021 Confirmed reviews ALL

Wonderful. Room clean and spacious pool is out standing

Dear Anonymous ;P Thank you for your review and feedback regarding your stay at the Mantra PortSea. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Jamie

Well located, great support from staff,

Customer review rating 4.5/5

Kemi Families - 16/10/2021 Confirmed reviews ALL

You staff were very supportive and I got extra hours while waiting for my flight

Dear Ogheneruona, Thank you for your review and feedback regarding your stay at the Mantra PortSea. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Jamie

Great pool and well located

Customer review rating 4.5/5

Steve S. Families - 14/10/2021 Confirmed reviews ALL

Great family room overlooking a very nice pool with different areas suitable for everyone. Room was tidy and staff were friendly. Close enough to town to walk. Very close to 4 mile beach.

Dear Stephen, Thank you for your survey and lovely feedback regarding the team and our facilities. We really appreciate hearing you have enjoyed your stay with us. We review all feedback to be able to continue to improve our product and service so thank you for taking the time to leave your comments regarding breakfast. We hope to welcome you back in the future Sincerely, Jamie

Beautiful hotel and stay

Customer review rating 5.0/5

Olivia S. Couples - 13/10/2021 Confirmed reviews ALL

We stayed for two nights, it was all lovely. It was my birthday and the staff had put a card and bottle of wine in our room. The room was so clean and had everything that you needed, it was spacious and comfortable. The swim up pool bar was our favourite! The staff members were all so lovely and helpful and the breakfast was great! Would definitely stay again.

Dear Olivia Thank you for your 5 Star Review! We are glad that you enjoyed your stay . We look forward to having you stay with us again. Sincerely, Jay

Well located

Customer review rating 3.5/5

Helen K. Families - 11/10/2021 Confirmed reviews ALL

The staff were very good and very helpful. Unfortunately you have no dinner room, so we needed to go into Port Douglas every evening for a meal. Often the bar that opened until 5:30pm had run out of the snacks.

Dear Helen, Thank you for your survey and lovely feedback regarding the team and our facilities. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We review all feedback to be able to continue to improve our product and service so thank you for taking the time. We hope to welcome you back in the future Sincerely, Jamie

Beautiful resort

Customer review rating 4.5/5

Nadine A. Couples - 11/10/2021 Confirmed reviews ALL

The room and the resort grounds were lovely. The pool areas were beautifully set out and the lagoon bar was great!

Dear Nadine, Thank you for your survey and lovely feedback regarding our facilities. We really appreciate hearing you have enjoyed your stay with us. We review all feedback to be able to continue to improve our product and service so thank you for taking the time. We hope to welcome you back in the future! Kind regards, The Portsea Team

Beautiful location!

Customer review rating 5.0/5

Tiffany Couples - 10/10/2021 Confirmed reviews ALL

We loved staying at Mantra Portsea. Only a short walk to town and the beach. The apartments were fantastic and the resort had so many activities. Staff were also really lovely. Highly recommend!

Dear Olivia, Thank you for your 5 Star Review! We are glad that you enjoyed your stay . We look forward to having you stay with us again. Sincerely, Jay

Well located

Customer review rating 4.5/5

Judy W. Couples - 06/10/2021 Confirmed reviews ALL

Stayed here many times and always return

Dear Judy, Thank you for your feedback! We very much appreciate your comments. We are so happy to hear that you like our location and keep returning. I apologize for the sand on the floor, and will make sure to let the housekeeping management know. We hope to welcome you back again! Kind regards, The Portsea team
Customer review rating 3.5/5

Anonymous Friends - 06/10/2021 Confirmed reviews ALL

We had a great weekend. The hotel is very nice and so much life and activity. The rooms were nice but a bit small for the price. Disappointed with the ‘breakfast’ included, we paid for it and only had it once because there was hardly anything to choose from. We thoroughly enjoyed the pool and pool bar, but the drinks could’ve been made slightly better.

Quiet Area Close to Town

Customer review rating 3.5/5

Amanda Families - 05/10/2021 Confirmed reviews ALL

5 of us stayed in September. Staff are very friendly and helpful, facilities are very good however the room had a musty smell (I'm assuming this was because of Covid and lack of tourists). Easy access to the beach and town.

Fantastic film resort

Customer review rating 4.0/5

Belinda Families - 03/10/2021 Confirmed reviews ALL

The resort catered for our large group's needs. It was reasonably close to town and the marina, so made it easy to get about. Great and friendly staff. Highly recommend.

Dear Belinda, Thank you so much for your kind review of our hotel! We are so happy to hear that you had a good Holiday here in Port Douglas. Hope to welcome you back again! Warm regards, The Portsea Team

Okay wouldnt stay again

Customer review rating 1.5/5

Tj Couples - 03/10/2021 Confirmed reviews ALL

Stayed for a week and never had the wifi working despite asking numerous times. Lagoon bar was never open. Jets in the main spa didnt work. Tiles in the pool broken and full of tree debrie. Had to keep going to front desk for towels, body wash etc as they didnt supply nearly enough for a week. Extremely understaffed so had to wait long periods to have breakfast. Room was full of dust and mould in the shower so i had to clean before i could relax. Tv was ancient and had no channels. We ended up spending most of our time out if it was a nicer place we would of stayed by the pool more.

Mantra 2 Night Stay

TripAdvisor rating 3.0/5

Mark C 04/08/2021 TripAdvisor review

We booked a Hotel Room and although a Accor Platinum Member we didn't receive an expected upgrade (resort was only at 25% Occupancy). The room looked like it had received a makeover in the last few years, so reasonably fresh. Unfortunately the bathroom had a reasonable amount of mould around the shower so a bit off putting. We don't often stay at Mantra's and probably give them a miss from now on

Dear Mark, Thank you for your feedback and review from your stay at Mantra PortSea. My apologies for your disappointing experience. It appears we have missed the mark in a few of areas and this is not what we want for our guests I will be advising our Housekeeping Manager about the cleanliness issues in the shower. I appreciate you bringing this to our attention. Sincerely, Jamie

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