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Mantra PortSea Port Douglas 4 stars

Customer review rating 4.2/5 1,300 reviews

Mantra PortSea Port Douglas
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Hotel extras

  • Location close to shops, restaurants & beach

  • Spacious, self-contained apartments

  • Tennis Courts, Spa and Lagoon Pool

  • Walking distance to the City Centre

  • Large hotel, good for groups and large family groups

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Private indoor parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • CAIRNS AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Outdoor tennis court
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service availablePaying

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877
port douglas
australia

Tel: +611300092872

Fax: (+61)7/40872001

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIRPORT At 65km / 40.39 miles - Shuttle paying

GPS :-16.492078, 145.464633

Our accommodations

Whether you're visiting on business, a romantic escape or booking a family holiday, at Mantra PortSea we've got accommodation to suit everyone. Offering hotel rooms, 1 Bedroom Apartment, balcony overlooking the pool and gardens, a spacious 2 Bedroom Apartment, or interconnecting rooms for groups of families and friends. Enjoy all the comforts of resort-style accommodation including air-conditioning, Foxtel, kitchenette facilities and internet access.

Hotel

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Hotel Superior

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft

2 Bedroom Superior Dual Key

  • Max. number of persons: 5
  • Area: From 63 m² / 678 sq ft
Rooms

Our restaurants and bars

BREAKFAST ROOM

Type of cuisine: Cafe

Start your day right with a visit to our breakfast room, for fresh food and hot beverages daily. Enjoy a coffee and continental buffet breakfast before hitting the pool and soaking in the warm Tropical North Queensland sunshine.

POOL BAR

Non contractual photo

Swim up from the pool for a drink or light lunch at Lagoons Pool Bar which serves great food. Please note, seasonal opening hours only (bar is closed during wet season).

Our guest reviews for
Mantra PortSea Port Douglas

100% genuine reviews from our guests

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ALL Rating 4.2/5

1,300 reviews

Good location, very clean

Customer review rating 4.2/5

Paul C. Families - 10/07/2020 Confirmed reviews ALL

Our experience was very good, it was sad to see so few people staying there due to COVID 19 however it was our plan to visit locally to support our community

Enjoyable Stay

Customer review rating 4.2/5

Neil Families - 07/07/2020 Confirmed reviews ALL

Very quiet given the current COVID situation but a really enjoyable place to stay. Close enough to walk to the main shopping strip and nicely positioned to get to the beach.

Perfect!

Customer review rating 4.2/5

Nichola Families - 23/06/2020 Confirmed reviews ALL

I love coming here it’s always an amazing time, the staff are so helpful and friendly! The rooms are always so clean and spacious!

Customer review rating 4.2/5

Anonymous Families - 08/04/2020 Confirmed reviews ALL

We only had a 2 night stay as unfortunately we had to cut our holiday short to the state borders closing. We were very sorry to have to do this as Mantra Portsea was such a lovely resort. Hopefully, we'll get back one day. The staff were very friendly and helpful.

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return.

Disappointed

Customer review rating 4.2/5

Jade Friends - 02/04/2020 Confirmed reviews ALL

I understand the circumstances weren't great, but overall value for money was extremely disappointing. I couldn't swim in the pools, couldn't use the bbq areas and the lagoon bar was closed. The only good thing was the bed was comfortable, the shower hot and that there were multiple tv channels. It was very difficult to talk to someone at reception as there's no in-room phone and whenever I walked to reception no one was there. I just wish you would have communicated with me better in regards to closing things. Next time I'm staying somewhere else.

Dear Jade, Thank you for taking the time to tell us about your experience at the Mantra PortSea Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry that your holiday was impacted so severely by the current aituation we are all in. Unfortunately it was a difficult time as everything was changing so quickly and we had to implement closures as soon as we were aware of them, this resulted in our team members having to leave the desk more than usual. Being a small team it was difficult for us to communicate effectively and I apologise as we could have managed this better. I hope you have managed to return home safely and are well. I am sorry we will not get the chance to welcome you back for a better experience. Sincerely, Brittany Reception

Good stay

Customer review rating 4.2/5

Heather S. Couples - 31/03/2020 Confirmed reviews ALL

Short stay due to Covid 19

good location and room size with kitchenette

Customer review rating 4.2/5

Tisabell Couples - 30/03/2020 Confirmed reviews ALL

we enjoyed our stay however we thought we were staying in a retirement village and would have been good if there was an onsite restaurant as sometimes it was nice to come back after a day out and not have to cook or go into town. but otherwise it was a pleasant stay nice sized rooms well equipped.

Dear Kristy, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Stay Safe & Kind Regards, Emily M, FRONT OFFICE

Not far from the Main Street

Customer review rating 4.2/5

K Friends - 29/03/2020 Confirmed reviews ALL

It was good. The swim up bar was hardly open. The room was pretty small.

Dear Kelly, Thank you for the review of our hotel! We are sorry you found the room to be small - we have other, much bigger room types which you may find more comfortable next time. These are strange and upsetting times, with restrictions placed on open times, facilities etc so we hope when normality returns you might come back and have the full Mantra Portsea experience :) Stay Safe & Kind Regards, Emily M, FRONT OFFICE

Dissatisfied

Customer review rating 4.2/5

Warren L. Couples - 28/03/2020 Confirmed reviews ALL

Not all down to you due to close downs from virus. But pool closed before needed to be and dont see why gym and tennis court could not be used on an individual room basis. Hardly any guests anyway.

Dear Warren, Thank you for sending in your feedback. We sincerely apologise you were unsatisfied with your stay - unfortunately these are strange and upsetting times for everyone, and we are responding to Health & Safety recommendations and orders as they are communicated. We would have liked to keep the pools and facilities open to in-house guests, but Body Corporate and Head Office instructions prevented us from doing so. We truly are sorry! We hope we may get another chance to accommodate you in future, and provide you with the full Mantra Portsea experience once normality returns! Stay Safe & Kind Regards, Emily M, FRONT OFFICE

Beautifully clean apartment, great continental breakfast

Customer review rating 4.2/5

Margaret A. G. Couples - 27/03/2020 Confirmed reviews ALL

We thoroughly enjoyed our 'very short' stay at Mantra Portsea, due to the COVID19 virus we were forced to return to Sth Australia after 3 short nights. We are currently in the process of seeking a refund for our other 3 nights that we sadly missed out on. We will be back after this madness has settled and will certainly recommend Mantra Portsea to our friends and family.

Dear Margaret & G., Thanks so much for writing us a review! Much appreciated. We are sorry your stay got cut short - these are strange and upsetting times for everyone, us included. Please do stay healthy and happy, and when everything has returned to normal we hope to welcome you back with sunshine, cocktails and smiles :) Kind Regards, Emily M, FRONT OFFICE

Very nice place.

Customer review rating 4.2/5

Lynn S. R. B. Couples - 27/03/2020 Confirmed reviews ALL

We did lots of lovely things.

Dear Lynn & Ray, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Reception Team

Very relaxing and private. Staff friendly & helpful.

Customer review rating 4.2/5

Lorraine B. Couples - 27/03/2020 Confirmed reviews ALL

We enjoyed our 5 night stay and enjoyed the walk into town each evening for dinner. Everything was good including breakfast, happy hour and privacy.

Dear Lorraine, We very much appreciate your comments regarding your stay at the Mantra Portsea Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Portsea Reception Team

Good location, clean and tidy.

Customer review rating 4.2/5

Robert W. Families - 27/03/2020 Confirmed reviews ALL

We had a great stay. Staff were friendly and eager to assist with any queries. The only complaint we had was that the taps for the shower in our room were tight to operate and in need of maintenance, no other issues.

Dear Robert, Thank you for your great review! Happy to hear you loved your stay with us. We are sorry about the taps - we will pass this feedback on to our Maintenance Team. Stay safe & happy, and we hope to see you again one day soon! Kind Regards, Emily M, FRONT OFFICE

Lovely set up.

Customer review rating 4.2/5

Tonya Couples - 26/03/2020 Confirmed reviews ALL

I paid extra for a room that's been partially renovated. Which I don't think I should have been charged more for. As it wasn't that special. I had to wait near 20 minutes to check in. The coffee machine was broken so didn't get to have a coffee. Didn't offer other milks for breakfast. The tv reception wasn't the clearest. Had iPod radio but no cord to adapt as out dated. We unfortunately had to cut our stay short due to the corona 19 only stay 2 nights instead of 5. So we didn't get to even use the swim up bar and cocktail hour part of the reason we choose there. Weren't offered any form of credit to be able to return. All we wanted was a relaxing holiday. Which we didn't end up with. Although I'm sure we could of. Was just bad timing. But we still would of liked to have had another chance.

Hi Tonya, We appreciate the time taken to send in your feedback! Sincere apologies you were not satisfied with aspects of your stay. These will be brought up with the appropriate departments, and your comments re: extra cost for upgraded room type with the room owners. Unfortunately these are some strange times, and many of the restrictions and facility closures are out of our control. We are sorry you had to leave us early! As your travel agent made your booking, they have the entire control of the funds and cancellation policy. We hope they looked after you! Stay safe, and we hope to welcome you back for a holiday soon! Kind Regards, Emily M, FRONT OFFICE

relaxed

Customer review rating 4.2/5

Linda A. Friends - 25/03/2020 Confirmed reviews ALL

had a lovely time but only one complaint... the TV is so high on the wall it killed our necks making the evening unpleasant

Dear Linda, Thank you for taking the time to write us a review! We are sorry you found the TV to be too high on the wall - we will bring this issue up with the owner of the room. Hoping you enjoyed your tropical getaway, and that you might visit the area again in future :) Kind Regards, Emily M, FRONT OFFICE

Great stay

Customer review rating 4.2/5

Marilyn P. Families - 25/03/2020 Confirmed reviews ALL

Great communication, friendly staff, great room- lovely resort. nothing but positives.

Dear Marilyn, We very much appreciate your comments regarding your stay at the Mantra Portsea Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to see you and your family in the future. Sincerely, Mantra Portsea Reception Team

Well located good stay

Customer review rating 4.2/5

Kathleen E. Couples - 25/03/2020 Confirmed reviews ALL

It was very nice and the kitchen facilities everything we needed

Dear Kathleen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Portsea Reception Team

Staff very pleasant. Couldn't be more helpful.

Customer review rating 4.2/5

Jennifer V. Couples - 25/03/2020 Confirmed reviews ALL

We enjoyed our stay very much. Facilities very good.

Dear Jennifer, Thank you for the great review of our hotel! It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Portsea Reception Team

Well located. Well maintained

Customer review rating 4.2/5

Cameron Couples - 25/03/2020 Confirmed reviews ALL

Staff were respectful and will definately stay again.

Dear Cameron, We very much appreciate your comments regarding your stay at the Mantra Portsea Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Portsea Reception Team

Nice and quiet

Customer review rating 4.2/5

Paul Couples - 24/03/2020 Confirmed reviews ALL

Very good no complaints

Dear Paul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Portsea Team
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