Mantra PortSea Port Douglas

Our stay was generally good - the location was perfect. Close to the main street and beach, both within walking distance. Room was a good size and being on the ground floor very convenient with the pool just outside - we loved this! Staff were friendly. A couple of downsides - the staff at the swim up pool were not very savvy when it comes to the cocktail passport. We advised we would like to take advantage of the deal but were in fact overcharged for our drinks (and passport not started) when we come to fixing up the bill at the end of the stay. The receptionist was able to correct this but we felt like we were asking for something for free when raising it. Would have been better if the bar staff just did what they should have. Bed could have been firmer (way too soft for my liking) and did notice some mouldy spores on the pillow protector when I removed the pillow slip to put on a pillow I had to purchase. In saying that, these are minor issues and probably wouldn't deter us from staying again.

The room was comfortable and clean. We had a family of five in a 2 bed unit with one child on the sofa bed which was very cramped. A 3 bed unit would have been better if one was available. Nice room overlooking lap pool. Staff young but very polite and helpful (only one bar man acted like he would rather be anywhere else than serving us). Swim up bar great despite the service. Room service limited (I think due to lack of staff) but not a big deal for a few days and was very clean when first arrived. Was only a few minutes walk to great beach. About 15-20 mins into main street for shops/food.

Our experience was great, room was clean and cool had everything we needed, the hotel location was perfect for our activities. Pools and maintenance was great. Good experience would recommend to others.

We were pleasantly surprised with our stay at the Mantra Portsea. The place was clean and we enjoyed the daily breakfast, pools were great and staff were friendly. The location was excellent to get to 4 mile beach or a steady 15 minute walk to either the wharf or middle of town.

Good resort facilities, good pools