Mantra PortSea Port Douglas 4 stars

Customer review rating (ALL Rating) 4.0/5 1,534 reviews

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76 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Enjoy modern, spacious accommodation with our self-contained apartments.

  • Modern resort facilities include three stunning pools, gym and tennis court.

  • Located just a few metres from the beach, and a 15 minute stroll to the heart of Port Douglas.

  • We are a spacious hotel that can accommodate for large families and groups.

Our accommodation(s)

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telephone
Fax +61 7 4087 2000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat. Lagoon Pool Bar will now operate on seasonal hours 12pm till 5pm Tuesday to Saturday. Beverages available 24/7 through Lobby Shop.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,534 reviews

TripAdvisor Rating  3.5/5  2,541 reviews

Mantra PortSea was a letdown

TripAdvisor rating 1.0/5

Laura S TripAdvisor review

We checked into our room for a birthday weekend and it was a severe letdown. The room hadn’t been maintained well, stains on couch and bed and damage to the walls, doors and bed frame. Room hadn’t even been cleaned properly, there a pad wrapper from the person before us. Food crumbs and sand on the couch when we arrived. Clothes horse was rusty. We requested a room change and that came at an extra cost. The bar fridge was filled with ice and leaking out onto the tiles. Room claimed kitchenette but there wasn’t even any cutlery or crockery for us to have breakfast. Bar closed on Sundays. We had a free breakfast voucher sent from All Accor to use at any of their locations. Staff said we could use the voucher but we were charged for breakfast upon checkout. Staff said they couldn’t deduct the voucher off our bill. Extremely disappointing considering the price we paid. No point being an All Accor member if one “free” nights accomodation in a rundown hotel is all you get. Won’t be going back

Dear Laura, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests in particularly our loyalty members. I have also shared your comments with our Housekeeping Manager to further understand where the lapses occurred that you mentioned. Rest assured this is not the norm. With the Lagoon Pool Bar, as we have now entered the Low Season in Port Douglas we are operating on reduced times, and this information is displayed on our website. Unfortunately, it is not financially viable for us to operate normally during the Low Season when the property is tracking at such low occupancy. As an alternative though, guests have access to beverages through the Reception Lobby Shop so our valued guests can still enjoy a cold beverage when relaxing at the pool. Guests that wish to redeem their welcome drink can do so through Reception directly. Laura, your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back in the future where I have no doubt your next experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Clean accommodation, welcoming staff, great location.

Dear David, We really appreciate your feedback about your recent stay at Mantra Portsea Port Douglas. It was great to learn that the team went above and beyond to look after you during your stay, which is our aim for all our valued guests. We would be so grateful if you could further share your experience through Trip Advisor by going to the following link: https://www.tripadvisor.com.au/UserReviewEdit-g255070-d280394-Mantra_PortSea_Port_Douglas-Port_Douglas_Queensland.html Thank you again for your feedback and we look forward to welcoming you again in the future. Best Wishes, Paul Cahill General Manager

fabulous!

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Wonderful from beginning to end. Great sized clean room. the staff were super friendly. The same lady checked me in and out (her name is Petronile) and she was wonderful giving very detailed information about the hotel and how to get to the beach and the best place to leave my motorbike. really impressed!

Dear Matt, We really appreciate your feedback about your recent stay at Mantra Portsea Port Douglas. It was great to learn that the team went above and beyond to look after you during your stay, which is our aim for all our valued guests. We were delighted to hear that Pétronille looked after you so well and she is a real asset to our team, and we are so pleased that she made such an impact to your overall experience. We would be so grateful if you could further share your experience through Trip Advisor by going to the following link: https://www.tripadvisor.com.au/UserReviewEdit-g255070-d280394-Mantra_PortSea_Port_Douglas-Port_Douglas_Queensland.html Thank you again for your feedback and we look forward to welcoming you again in the future. Best Wishes, Paul Cahill General Manager

We loved everything

Customer review rating 5.0/5

Amelia R. Families - Confirmed reviews ALL

Mantra Portsea was amazing. The staff from pre check in, throughout our stay and afterwards have been professional, friendly and always eager to help. We loved the pools, swim up bar and the daily continental breakfast which we found to have plenty of variety. The beds were comfy and the dual access apartment was perfect for us and our teenager / adult children. We loved being able to access the pool directly from our apartment but the level two and three balconies looking over the pools also look amazing. The resort was the perfect place for us to spend quality family time together. We can’t wait to visit again.

Dear Amelia, We really appreciate your feedback about your recent stay at Mantra Portsea Port Douglas. It was great to learn that the team went above and beyond to look after you during your stay, which is our aim for all our valued guests. We would be so grateful if you could further share your experience through Trip Advisor by going to the following link: https://www.tripadvisor.com.au/UserReviewEdit-g255070-d280394-Mantra_PortSea_Port_Douglas-Port_Douglas_Queensland.html Thank you again for your feedback and we look forward to welcoming you again in the future. Best Wishes, Paul Cahill General Manager

Fabulous resort perfect for couples or families.

TripAdvisor rating 5.0/5

Amelia R Families - TripAdvisor review

We had an amazing family holiday staying at Mantra Portsea with our teenage / adult children. The pools were amazing with some being refreshingly cool while others were warm which was perfect at night. The swim up bar was a hit. The Continental breakfast had loads of variety with the pancake maker being a favourite. We loved our dual access apartment with its pool access from our private patio. The pools, buildings and surrounds were always spotless and the resort has a private track at the back leading straight to the beach. The staff were always friendly and eager to please and we certainly had no issues with the Wifi. I highly recommend Mantra Portsea Port Douglas.

Dear Amelia R, Thank you so much for taking a moment out of your day to share the glowing feedback concerning your recent stay at Mantra Portsea. We are humbled by your kind words so thank you so much. Thank you for recommending us and we look forward to welcoming you and your family again one day. Best Wishes, Paul Cahill General Manager

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Other web-users rate our hotel

  • 469 reviews 9.3/10 Location
  • 907 reviews 5.6/10 Room
  • 728 reviews 7.5/10 Service
  • 38 reviews 4.3/10 WiFi
  • 455 reviews 3.2/10 Cleanliness
  • 441 reviews 8.5/10 Pool
  • 373 reviews 5.2/10 Amenities
  • 360 reviews 4.6/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.