Dear John, Thank you for sharing your feedback with us. We’re delighted to hear you enjoyed your overall experience and our facilities, and it’s wonderful to know our team made a positive impression throughout your stay. We also appreciate your feedback regarding the shower temperature and will certainly keep this in mind. We hope to have the pleasure of welcoming you back to Port Douglas for another enjoyable stay! Warm regards, Niamh Mc Sweeney Operations Manager

Dear Maree, Thank you so much for taking the time to share your feedback. We’re really pleased to hear you enjoyed the spacious, quiet room and your overall accommodation. We’re sorry that some of your experiences with our team and Food & Beverage fell short of what you expected. We genuinely appreciate you bringing this to our attention, as feedback like this helps us improve the experience we provide to our guests. Please be rest assured it has been passed to the relevant departments for review. We’re especially delighted to hear your lovely comments about our pool bar team member. We’ll be sure to share this with her and the team — it’s wonderful to know she made such a positive impression. Thank you again for staying with us, and we hope to have the opportunity to welcome you and your family back. Warm regards, Niamh Mc Sweeney Operations Manager.

Dear Fiona, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay at Mantra Portsea, particularly our peaceful location, comfortable rooms, breakfast and friendly team. It is especially lovely to hear that Juan and our reception team made such a positive impression. We will be sure to share your kind words with them. We truly appreciate your feedback and are pleased to know you had such an enjoyable stay. We look forward to welcoming you back to Mantra Portsea in the future. Warm regards, Niamh Mc Sweeney Operations Manager

Dear Joseph, Thank you for taking the time to share your feedback with us. We are pleased to see that you found our team friendly and helpful, and that you were happy with the cleanliness of the property. We are, however, very sorry that we were unable to accommodate your request for a lower-floor room. We do take all requests into consideration and always do our best to accommodate them, particularly when they are made well in advance. Unfortunately, we cannot guarantee specific rooms or floors, as room allocations can sometimes be affected by operational requirements and availability. We sincerely apologise for the inconvenience this caused and appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience next time. Warm regards, Niamh Mc Sweeney Operations Manager

Dear Jessica, Thank you for sharing your feedback with us. We’re pleased to hear that you found our team lovely and enjoyed your room. We’re very sorry to hear about the broken glass you noticed in the living area. As this was not brought to our attention during your stay, we unfortunately did not have the opportunity to address it at the time, but we have certainly passed this feedback on to our housekeeping team. We also apologise for the disruption caused by the smoke alarms and understand this would have been frustrating during your stay. We hope to welcome you back to Mantra Port Sea with a more enjoyable stay in the future. Warm regards, Niamh Mc Sweeney Operations Manager

Dear Jennifer, Thank you for your wonderful review and for sharing your experience with us! We’re delighted you and your family enjoyed the resort, lagoon pool, well-maintained rooms and facilities. Thank you for recommending us so highly. We hope to have the pleasure of welcoming you and your family back to Mantra Port Sea for another memorable stay soon! Warm regards, Niamh Mc Sweeney Operations Manager

Dear Toby, Thank you for your wonderful feedback and for choosing to stay with us! We’re delighted to hear you had a pleasant stay and enjoyed our convenient location within walking distance of everything. It’s fantastic to see such positive scores for our team, cleanliness and check-in experience. We also truly appreciate your continued loyalty as a Platinum ALL member. We look forward to welcoming you back again soon! Warm regards, Niamh Mc Sweeney Operations Manager

Dear Eddie, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our amenities, especially the pool, as well as the breakfast and service from our team. I’m sorry to hear that the room size and limited hanging space for wet towels and bathers impacted your stay. The room type booked, the hotel room is our most compact room type. Should you be considering a return visit, I would be very happy to recommend our One-Bedroom Studio or Two-Bedroom apartment options, which offer more space and may provide a more comfortable stay. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon to Mantra Port Sea. Warm regards, Niamh Mc Sweeney Operations Manager

Dear Mary, Thank you for taking the time to share your feedback. It was a pleasure assisting you during your stay, and I’m very pleased to hear that you found our team accommodating and friendly, I will be sure to pass through your kind words. I’m sorry, however, that some aspects of your accommodation did not meet expectations. I understand your concerns regarding the condition of the refrigerator, toaster and pedal bin, as well as the cleanliness of the unit. These are certainly important areas, and I will ensure your feedback is shared with the relevant team so they can be addressed. Thank you again for your feedback and for your loyalty as an ALL Accor Silver member. I hope we have the opportunity to welcome you back to Mantra Port Sea and provide you with a more comfortable experience. Warm regards, Niamh Mc Sweeney Operations Manager

Dear Christina, Thank you so much for taking the time to share your feedback with us, and for choosing to stay with us as a Gold Accor member. We’re delighted to hear you enjoyed our lovely pool area and breakfast. We’re very sorry that your room and the number of stairs made your stay less comfortable than you had hoped. Unfortunately, our property does not have a lift, however, our reception team are always available to assist guests with their luggage wherever possible. With regard to the upgrade due to your Gold Accor status, we were fully booked during your stay, so any room upgrades are always subject to availability. We apologise if this was not made clear upon check in. Thank you again for your continued loyalty and for sharing your experience with us. We sincerely hope to have the pleasure of welcoming you back and providing you with a more comfortable and enjoyable stay next time. Warm regards, Niamh Mc Sweeney Operations Manager

Dear Nicole, Thank you so much for your wonderful feedback! We’re delighted you enjoyed your spacious studio, balcony and our beautiful location within easy walking distance of Macrossan Street and the beach. We’re sorry to hear the spa wasn’t working during your stay, but we’re thrilled to hear you’ll be back! We look forward to welcoming you again and hopefully giving you the full experience next time. Warm regards, Niamh Mc Sweeney Operations Manager

Dear Monika, Thank you for taking the time to share such detailed feedback with us. We’re really pleased to hear you found your room clean and spacious, and that our Reception team were consistently friendly, helpful and welcoming. We’re sorry that your breakfast experience did not meet your expectations. Our breakfast is a continental offering, which we endeavour to make as clear as possible throughout the booking process, so guests know what to expect prior to arrival. We also sincerely apologise that some of the breakfast equipment was not working correctly during your stay. We understand how disappointing this would have been and appreciate you bringing it to our attention. We understand that navigating a property without a lift can be challenging, particularly with luggage, and we appreciate your comments. We’re delighted that despite these concerns, you enjoyed the cleanliness and comfort of your room. Thank you again for your kind words about our Reception team and for choosing to stay with us. We hope to have the pleasure of welcoming you back for an even more enjoyable visit. Warm regards, Niamh Mc Sweeney Operations Manager

Dear Marilyn, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that our amazing team made such a positive impression during your stay. It’s fantastic to know that you enjoyed your time with us and that everyone contributed to making your experience special. We’ll be sure to share your lovely comments with the whole team — they’ll be thrilled to know their efforts were appreciated. We hope to welcome you back to Mantra Port Sea again very soon! Warm regards, Niamh Mc Sweeney Operations Manager

Dear Deidree, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our clean and comfortable resort, and that our team made such a positive impression. We appreciate your comments regarding the dining and evening bar options and understand how these facilities can add to the overall experience which we will take into account for the future. We hope to have the pleasure of welcoming you back to Mantra Port Sea for another relaxing stay! Warm regards, Niamh Mc Sweeney Operations Manager

Dear L., Thank you for your lovely feedback and for returning to stay with us! We’re delighted to hear you enjoyed our great location, three pools and the relaxing resort ambience. We really appreciate your helpful suggestions regarding storage and towel hooks, and we’ll be sure to share these with our team. We’re also pleased to hear you had a positive experience with our team throughout your stay which we will pass through to them. We look forward to welcoming you back again to Mantra Port Sea for your next visit, hopefully in one of our studio apartments! Warm regards, Niamh Mc Sweeney Operations Manager

Dear Denise, Thank you so much for your wonderful rating and for taking the time to share your feedback! We’re delighted to hear that you absolutely loved your stay and enjoyed our amazing location, breakfast, and WiFi. It’s especially lovely to hear your kind words about our breakfast team, which we will be sure to share with them. We sincerely apologise for the delay in providing your towels, we appreciate you bringing this to our attention and will use your feedback to improve our service! Thank you again for your recommendation and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Mantra Port Sea again soon. Warm regards, Niamh Mc Sweeney Operations Manager

Dear Meghan, Thank you very much for taking the time to share such detailed feedback. We are delighted to hear that you loved our location, with Four Mile Beach right on our doorstep and Port Douglas just a pleasant 15-minute walk away. It is also wonderful to know that you enjoyed the generous room size and balcony, and we are especially pleased to see your 100/100 rating for cleanliness and 100/100 for your departure experience. We are sorry to hear about the confusion you experienced with the Accor ALL App and payment information. We understand how frustrating this must have been and appreciate you bringing it to our attention. We will certainly share your feedback with the relevant team. We look forward to welcoming you back to Mantra Port in the future. Warm regards, Niamh Mc Sweeney Operations Manager

Dear Martine, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay, particularly our pool area and beautiful poolside balconies. It is great to know that the pool was a hit with both the kids and adults, and that you found the resort to be a great choice for a family holiday. We understand your comments regarding the age of some areas of the property; we do have some plan in place for refurbishment of the lobby and breakfast area this year and we are continually looking at ways to enhance the guest experience. We hope to welcome you back to Mantra Port Sea again in the future. Warm regards, Niamh Mc Sweeney Operations Manager

Dear Gregory, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our central location, with the harbour and beautiful Four Mile Beach within easy walking distance. It’s fantastic to know you were happy with your room and had a great stay with us. We truly appreciate your kind feedback and look forward to welcoming you back to Mantra Port Sea again soon! Warm regards, Niamh Mc Sweeney Operations Manager