Dear Anne, Thank you so much for the wonderful review! We’re thrilled you enjoyed your comfortable stay and our convenient location. It’s especially lovely to hear our team were a highlight — we really value our people, and I’ll be sure to share your kind words with them. We hope to welcome you back to Mantra Port Sea soon! Warm regards, Niamh Mc Sweeney Operations Manager

Dear Tim, Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your stay, from our friendly team and great amenities to the pool and bar. It’s especially lovely to see that you felt so well looked after by the whole team — I’ll certainly share your kind comments with everyone. We’re also pleased to hear you enjoyed the variety at the bar! With regards to your Qantas Frequent Flyer Points, these are linked through your ALL Accor account. If you’re still unsure or haven’t received your points, I’d recommend contacting ALL Accor directly through your account so they can check this for you. We hope to welcome you and your family back to Mantra Port Sea again soon! Warm regards, Niamh Mc Sweeney Operations Manager

Dear Laura, Thank you so much for your beautiful review! It was such a pleasure having you and your family stay with us. It was lovely seeing you each morning — I’m so glad I could help with your morning coffee! We're delighted to hear that you had such a great family stay and enjoyed the relaxed atmosphere, pools and our location. It sounds like the kids made the most of the pool areas, and I’m glad the ground floor apartment worked well for your family. I really hope we get to welcome you and your family back to Mantra PortSea again. It would be lovely to see you all again! Warm regards, Niamh Mc Sweeney Operations Manager

Dear Melissa, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear you had the best time with us and loved your room and the facilities. It’s fantastic to see such positive feedback across your entire stay, from check-in and cleanliness to breakfast, our team and Wi-Fi. We really appreciate your support as an ALL Gold member. We hope to welcome you and your family back to Mantra PortSea for another fantastic stay very soon! Warm regards, Niamh Mc Sweeney Operations Manager

Dear Adam, Thank you so much for your lovely feedback and for choosing to stay with us as an ALL Gold member. We’re delighted to hear you enjoyed the resort and amenities and found Mantra PortSea a great fit for your family. It’s also wonderful to see the positive feedback for our team, cleanliness, check-in and overall stay. We really appreciate your support and hope to welcome you and your family back again for another relaxing stay in Port Douglas. Warm regards, Niamh Mc Sweeney Operations Manager

Dear Jacqui, Thank you so much for taking the time to share your feedback with us. We’re delighted to hear you enjoyed our great location and found our team friendly and welcoming. It’s lovely to know you had a comfortable stay and that everything was as expected. We really appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back to Mantra PortSea again soon. Warm regards, Niamh Operations Manager

Dear Greg, Thank you kindly for sharing your honest feedback. I have tried to give you a call directly however I couldn't seem to get through. I would have really appreciated the opportunity to discuss your concerns and apologise for the issues encountered during your stay. I would like to note that I was the staff member at Reception when you checked out. Unfortunately, there did seem to be a charge on the account that didn't belong to you but thankfully we got this rectified immediately once you confirmed this with us. We have also noted your feedback regarding the shower and will follow this up with our maintenance team. Thank you again for your feedback, and I’m sorry we didn’t have the opportunity to turn your experience around during your stay. Warm regards, Niamh Operations Manager

Dear Karen, Thank you so much for your wonderful feedback, and especially for choosing to stay with us for the past 25 years! It really means a lot to know you’ve continued to enjoy your stays and have found booking directly with us so easy. We truly appreciate your loyalty as an ALL Silver member, and it’s always a pleasure to welcome you back to Mantra PortSea. Thank you again for your continued support over the years. We look forward to welcoming you back for many more stays to come! Warm regards, Niamh Mc Sweeney Operations Manager

Dear Craig, Thank you for taking the time to share your feedback. I’m really pleased to hear you enjoyed the resort, pool, spacious room and balcony, and that you found our team friendly. I’m sorry that our continental breakfast was disappointing. Your comments around the range, fruit, coffee and pancakes are really helpful, and I’ll be sharing these with our F&B team. We’re always looking at ways we can improve the breakfast experience so thank you kindly for your feedback on this. It’s great to hear that despite this, you still enjoyed the resort overall. We’d love the opportunity to welcome you back to Port Douglas again. Warm regards, Niamh Mc Sweeney Operations Manager

Dear Janet, Thank you so much for taking the time to leave such a lovely review, and for choosing to stay with us again- we truly value our return guests. I’m so glad you enjoyed the spacious two-bedroom apartment, balcony and our convenient location, a short walk from town and so close to the beach. Thank you also for the feedback on the coffee at breakfast. That’s a really good suggestion, and I’ll certainly pass it on to the team. Thanks again for staying with us, and we hope to see you back for stay number four! Warm regards, Niamh Mc Sweeney Operations Manager

Dear Gillian, Thank you so much for such a lovely and detailed review! It’s fantastic to hear you and your friend had such a relaxing stay and enjoyed the apartment, tropical gardens and lagoon-style pool. We’re especially glad you enjoyed our breakfast and found the variety to be a great start to the day. It’s also wonderful to hear our team made you feel so welcome and that you enjoyed the location and easy walk to the beach and town. We absolutely love hearing that we ticked all your boxes and we’d be delighted to welcome you back to Mantra PortSea next time you’re in Port Douglas! Warm regards, Niamh Mc Sweeney Operations Manager

Dear Brett, Thank you so much for the lovely feedback! We’re really happy to hear you enjoyed your stay with us and found the room comfortable, the facilities up to expectations and our team friendly and helpful. It’s wonderful to hear you’d stay with us again — we’d love to welcome you and your family back to Mantra Port Sea next time you’re in Port Douglas! Warm regards, Niamh Mc Sweeney Operations Manager

Dear Gordon, Thank you for taking the time to share your feedback with us. We’re glad to hear the apartment and facilities worked well for your family and that you enjoyed our location close to Four Mile Beach and the town. We’re sorry to hear that the overall presentation of the property felt a little tired during your stay. We do have some exciting improvements planned for our lobby and breakfast room, so we’re looking forward to giving these areas a fresh new look. It’s also lovely to see your kind feedback about our team. We really appreciate you choosing to stay with us and hope to welcome you and your family back to PortSea again in the future. Warm regards, Niamh Mc Sweeney Operations Manager

Dear Tracey, Thank you for taking the time to share such a detailed and balanced review. I’m pleased to hear you enjoyed our breakfast, location and the room itself, but I’m genuinely very sorry for the issues you experienced with the bedding and bathroom cleanliness. This is certainly not the standard we want for our guests, and I completely understand your disappointment, particularly having stayed with us previously. I did try to give you a call to discuss but unfortunately I wasn’t able to reach you. I’d really appreciate the opportunity to speak with you further, both to better understand what occurred and to discuss the other concerns you raised regarding your booking inclusions. Please feel free to call me back or email me directly when convenient, I would love to have a chat. Warm regards, Niamh Mc Sweeney Operations Manager

Dear Calkin, Thank you for taking the time to share your feedback. It was lovely meeting you during your stay and having the opportunity to chat with you about the air conditioning issue. I’m very sorry again for the condition of the apartment when you arrived and for the mould and cleanliness issues you experienced. While I’m glad our team was able to attend to the mould situation that day, I completely understand that this should not have been something you needed to raise with us in the first place. We really appreciate your feedback around the air conditioning filters, cleanliness and the number of towels and kitchen items provided for longer stays. We’ll certainly take this on board and look at where we can improve. It’s lovely to hear you enjoyed the location, pool area, coffee and refillable water station. Thank you again for bringing these concerns to our attention, and we’re sorry that your stay didn’t meet the standard you expected. Warm regards, Niamh Operations Manager

Dear Mr & Mrs G., Thank you so much for taking the time to chat with me today. It was genuinely lovely speaking with you, and I really appreciate your honesty and kindness in sharing your feedback. I’m so sorry that we didn’t deliver the experience you deserved, particularly when it came to the cleanliness of your apartment and the value for money. We truly appreciate you bringing these concerns to our attention and will be taking your feedback on board. As discussed, we’ve arranged some ALL Accor points as a small gesture of goodwill. Thank you again for such a lovely conversation, and we really hope to have the opportunity to welcome you and your family back for a much more enjoyable stay. Warm regards, Niamh Mc Sweeney Operations Manager

Dear P., Thank you for your fantastic feedback and for your continued loyalty to Accor. We’re so pleased to hear you enjoyed your stay, with the cleanliness, comfort and presentation of the property all meeting your expectations. It’s wonderful to know you continue to choose Accor for your stays, and we truly appreciate your support as a Gold member. We hope to welcome you back to Manta Port Sea again soon! Warm regards, Niamh Mc Sweeney Operations Manager

Dear Chris, Thank you for your wonderful feedback. We are delighted to hear you had an enjoyable and relaxing stay at Mantra Port Sea. It’s always lovely to hear from our Gold ALL Accor members and we really appreciate your kind recommendation. We hope to welcome you back to Mantra Portsea again soon for another relaxing stay. Warm regards, Niamh Mc Sweeney Operations Manager

Dear Craig, Thank you for your lovely feedback and for rating your stay with us so highly. We’re delighted to hear you had such an enjoyable time at Mantra Portsea. It’s also wonderful to hear that our team looked after you well — we’ll be sure to share your kind words with them. We hope to welcome you back to Port Douglas for another relaxing stay in the future! Warm regards, Niamh Mc Sweeney Operations Manager