Mantra PortSea Port Douglas

Mantra PortSea Port Douglas

Customer review rating (ALL Rating) 4.1/5 1,515 reviews

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Spacious, self-contained apartments

  • Tennis Courts and Lagoon Pool

  • Walking distance to the City Centre

  • Large hotel, good for groups and large family groups

ALLSAFE approved hotel

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

  • By plane

    CAIRNS AIRPORT At 65km / 40.39 miles - Shuttle paying

GPS:-16.492078, 145.464633

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Wi-Fi
  • Bar

POOL BAR Non contractual photo

Swim up from the pool for a drink or light bite at Lagoons Pool Bar which serves great food. Please note, seasonal opening hours only (bar is closed during wet season).

Our accommodation(s)

Whether you're visiting on business, a romantic escape or booking a family holiday, at Mantra PortSea we've got accommodation to suit everyone. Offering hotel rooms, 1 Bedroom Apartment, balcony overlooking the pool and gardens, a spacious 2 Bedroom Apartment, or interconnecting rooms for groups of families and friends. Enjoy all the comforts of resort-style accommodation including air-conditioning, Foxtel, kitchenette facilities and internet access.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,515 reviews

TripAdvisor Rating  3.5/5  2,359 reviews

Mantra Portsea Port Douglas

Customer review rating 3.5/5

Jh Friends - Confirmed reviews ALL

Week long stay with a group of friends to celebrate a birthday. Room was rather dark and opposite one of the BBQ area's so very difficulty to obtain privacy when it was in use (had to lower the blinds and block the limited light out). Room wasn't cleaned to a high standard (bright pink lipstick left on a bedroom wall from a previous guest). Old tired bedroom. Dirty bathroom without attention to detail when cleaning. Old tired bedrooms and H. ways. Poor supply of clean towels. Only one SMALL oven to cook the pizza at the Lagoon Bar, so only one pizza could be cooked at a time! Not enough staff to make cocktails at happy hour, so lengthy wait. Whole place just needs a bit more love and attention to detail.

Dear Jane, Thank you for taking the time to tell us about your experience at the Mantra Portsea Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are extremely sorry that our hotel wasn't up to cleanliness standards, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for your feedback regarding our lagoon bar, I will be sure to pass this information on to our food and beverage manager! We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mantra Portsea Team

comfortable stay

Customer review rating 4.5/5

Jeanette H. Couples - Confirmed reviews ALL

Only stayed one night but found the room to be very comfortable and the facilities clean & tidy. Breakfast is simple

Dear Jeanette, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We appreciate your feedback towards the gluten free options, I will be sure to pass it on to our food and beverage manager :) Sincerely, The Mantra Portsea Team

Fantastic hotel in need of a decent clean

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

I must start by saying we love the Portsea and have stayed here five times in all, although the most recent stay is our first in 17 years. I had heard that the pandemic had caused staffing issues and that in turn, the rooms were not being cleaned very well. I wrote to the manager prior to our stay about this and he/she ensured me that the room would be clean. Long story short - black mould in the airconditioner above the bed rendering it unusable. Mould in the shower that could simply be removed by a wipe with detergent and a cloth. Heavy dust on the overhead fans, window shutters and top of window frames. The place was not at an acceptable level of cleanliness. We were gifted free internet however it was intermittent and dropped out numerous times during two very important business meetings, not to mention when we tried to stream movies from our computer. Completely unrelated to the room, my hire car was damaged in the hotel carpark. I was told the manager would look at security footage and email me. Five days later and I am yet to hear from them. On the upside, the staff were friendly and helpful, and the hotel, though dirty, was a pleasant trip down memory lane for us. Would we stay again, yes, but the management really needs to sort out their housekeeping. Visitors will forgive for a time, but its only matter of time before the Portsea will need to either lift its game or drop its prices substantially given the range of alternatives in Port Douglas.

Dear Paul, Thank you for taking the time to tell us about your experience at the Mantra Portsea Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are extremely sorry that the hotel was not up to cleanliness standards, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In regards to our wifi, it can be difficult for the service to reach every room at high speeds when we are at maximum capacity. Our log-in codes last up to 7gb free of charge, then we are more than happy to supply a new code once it runs out. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mantra Portsea Team

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Not very happy! Extremely noisy from the pool. There were no cleaning utensils or mop head at the property. No frypan but just saucepans. Wasn’t alerted about the amount of steps there were for our luggage

Dear Susan, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We appreciate the information you have given us regarding the kitchen utensils, we will be sure to pass this on to management so we can take the appropriate measures moving forward. If you do choose to stay with us again, please request to be in a room on the ground or middle floor so there are less steps to take. Unfortunately our hotel, along with majority of hotels in Port Douglas were not built with lifts. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Mantra Portsea Team

Dirty room

Customer review rating 1.0/5

James Couples - Confirmed reviews ALL

We were disappointed with the lack of cleanliness. The bedside tables were disgusting and the trash bin in the bathroom was not emptied from the last guest.

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