Mantra PortSea Port Douglas 4 stars

Customer review rating (ALL Rating) 4.0/5 1,606 reviews

Mantra PortSea Port Douglas - Image 1
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76 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Enjoy modern, spacious accommodation with our self-contained apartments.

  • Modern resort facilities include three stunning pools, gym and tennis court.

  • Located just a few metres from the beach, and a 15 minute stroll to the heart of Port Douglas.

  • We are a spacious hotel that can accommodate for large families and groups.

Our accommodation(s)

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telephone
Fax +61 7 4087 2000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat. Open Wed to Sat from 2pm - 5pm | December to April. Outlet operation is weather dependant and hours may change without notice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,606 reviews

TripAdvisor Rating  3.5/5  2,532 reviews

Customer review rating 0.5/5

Evelyn C. Families - Confirmed reviews ALL

Was extremely dark. Room was unclean. Spiders & mould on areas. Ants in the cupboards . Ants for most of the stay actually.

Dear Evelyn, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for any inconvenience caused during your stay. I have since shared your feedback with my Executive Team to immediately investigate the deficiencies you mentioned. Thank you for highlighting this and I am sincerely sorry you were affected. Rest assured this is not the norm. Should you allow us an opportunity to make amends rest assured we will do all we can to look after you should you decide to return. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future where I am sure your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Good stay

TripAdvisor rating 5.0/5

lds592017 Couples - TripAdvisor review

Nice room, a/c good, bed comfy & shower excellent. In a quiet corridor until last night when another guest decided to disturb the peace at 2am. Shame that the pool bar isn’t open longer hours. Front of house staff very helpful. Tricky moving suitcases up and down floors without any lift access. Easy walk into Port Douglas with restaurants and shops.

Thank you lds592017 for sharing your feedback and your 5 star rating. We really appreciate it so thank you. Glad you had a great stay with us although we are so sorry that you were disturbed by another inconsiderate guest. We hope to see you again one day. Best Wishes, Paul Cahill General Manager

Unsatisfactory

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

No hot water in shower, no face washer, no pool towels available, prepackaged breakfast left out of fridge

Dear Kellie, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for any inconvenience caused during your stay. I have since shared your feedback with my Executive Team to immediately investigate the deficiencies you mentioned. Thank you for highlighting this and I am sincerely sorry you were affected. Rest assured this is not the norm. In addition, the Cairns and Port Douglas regions has experienced ongoing supply issues with our linen supplier over the past few months and as a direct result has impacted a number of properties and supply shortages of hotel linen. Whilst it is not an excuse for service lapses you mention, we do want to highlight that the supply of linen from our provider is not always in our control. Should you allow us an opportunity to make amends rest assured we will do all we can to look after you should you decide to return one day. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future where I am sure your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Disappointing

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

Rooms were tiny, smelly and hard to access. Had to walk past dirty linen and rubbish bins to access room. Pool towels were not available, had to use bath towels for swimming.

Dear Catherine, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for any inconvenience caused during your stay. I have since shared your feedback with my Executive Team to immediately investigate the deficiencies you mentioned. Thank you for highlighting this and I am sincerely sorry you were affected. Rest assured this is not the norm. In addition, the Cairns and Port Douglas regions has experienced ongoing supply issues with our linen supplier over the past few months and as a direct result has impacted a number of properties and supply shortages of hotel linen. Whilst it is not an excuse for service lapses you mention, we do want to highlight that the supply of linen from our provider is not always in our control. Should you allow us an opportunity to make amends rest assured we will do all we can to look after you should you decide to return one day. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future where I am sure your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Disappointed stay

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

The room booked was a premium room and our room 98B was in no way a premium room.

Dear Stephen, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept our sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests like yourself. We sincerely apologise for the service lapses you mention. Regarding servicing of Rooms, we provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this and we apologise that this impacted your overall stay experience. I have shared your comments with our Housekeeping Manager to also further understand where these lapses occurred. As the property was constructed in the late 90's without any thought of lift access, a common practice for construction projects in our region at that time as many resorts in Port Douglas are actually without lifts. Installing a lift now is regrettably not a financially feasible option, and given the resort's Strata Title ownership, such an undertaking is unlikely to be approved by individual unit owners due to the significant costs involved. We try to be as open and transparent regarding this by having this information displayed on our website however, we apologise that this impacted your overall stay experience with us. Stephen, your feedback, although critical, is nonetheless greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future, should you ever decide to return, where I have no doubt, your next experience will be greatly improved. Kind Regards, Paul Cahill General Manager

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Other web-users rate our hotel

  • 484 reviews 9.2/10 Location
  • 940 reviews 5.5/10 Room
  • 752 reviews 7.1/10 Service
  • 36 reviews 3.7/10 WiFi
  • 483 reviews 3.1/10 Cleanliness
  • 477 reviews 8.4/10 Pool
  • 393 reviews 4.8/10 Amenities
  • 377 reviews 4.6/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.