Mantra PortSea Port Douglas
Customer review rating (ALL Rating) 4.1/5 1,515 reviews
Feel reassured with access to AXA medical teleconsultation free of charge
Spacious, self-contained apartments
Tennis Courts and Lagoon Pool
Walking distance to the City Centre
Large hotel, good for groups and large family groups
ALLSAFE approved hotel
76 Davidson Street
4877 PORT DOUGLAS
Australia
CAIRNS AIRPORT At 65km / 40.39 miles - Shuttle paying
GPS:-16.492078, 145.464633
Check-in from - Check out up to
Swim up from the pool for a drink or light bite at Lagoons Pool Bar which serves great food. Please note, seasonal opening hours only (bar is closed during wet season).
Whether you're visiting on business, a romantic escape or booking a family holiday, at Mantra PortSea we've got accommodation to suit everyone. Offering hotel rooms, 1 Bedroom Apartment, balcony overlooking the pool and gardens, a spacious 2 Bedroom Apartment, or interconnecting rooms for groups of families and friends. Enjoy all the comforts of resort-style accommodation including air-conditioning, Foxtel, kitchenette facilities and internet access.
Mantra Portsea Port Douglas
Customer review rating 3.5/5
Jh Friends - Confirmed reviews ALL
Dear Jane, Thank you for taking the time to tell us about your experience at the Mantra Portsea Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are extremely sorry that our hotel wasn't up to cleanliness standards, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for your feedback regarding our lagoon bar, I will be sure to pass this information on to our food and beverage manager! We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mantra Portsea Team
comfortable stay
Customer review rating 4.5/5
Jeanette H. Couples - Confirmed reviews ALL
Dear Jeanette, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We appreciate your feedback towards the gluten free options, I will be sure to pass it on to our food and beverage manager :) Sincerely, The Mantra Portsea Team
Fantastic hotel in need of a decent clean
Customer review rating 3.5/5
Anonymous Couples - Confirmed reviews ALL
Dear Paul, Thank you for taking the time to tell us about your experience at the Mantra Portsea Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are extremely sorry that the hotel was not up to cleanliness standards, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In regards to our wifi, it can be difficult for the service to reach every room at high speeds when we are at maximum capacity. Our log-in codes last up to 7gb free of charge, then we are more than happy to supply a new code once it runs out. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mantra Portsea Team
Customer review rating 3.0/5
Anonymous Families - Confirmed reviews ALL
Dear Susan, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We appreciate the information you have given us regarding the kitchen utensils, we will be sure to pass this on to management so we can take the appropriate measures moving forward. If you do choose to stay with us again, please request to be in a room on the ground or middle floor so there are less steps to take. Unfortunately our hotel, along with majority of hotels in Port Douglas were not built with lifts. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Mantra Portsea Team
Dirty room
Customer review rating 1.0/5
James Couples - Confirmed reviews ALL
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