Mantra PortSea Port Douglas 4 stars

Very disappointed in the quality and cleanliness of the room upon arrival. Hotel Management were very receptive to our complaint of room condition (mould & grime) and the room was given a deep clean. Facility dated in decor. Pool upkeep in and around the area requires maintenance and further cleaning, we found the pool to be quite dirty in areas. Pool food was limited to selection and pricey for what was received. So therefore quite disappointed as this was a Mantra Hotel and we were expecting a little more in quality.

Only a short walk from town, PortSea has everything you need for an affordable little getaway. Room was on the smaller side, a little dated and not serviced daily, but a great price, nice pool with a bar, tennis court, clean and comfortable. Few too many children for my liking but my own fault for staying during school holidays!

Wet and wild

Fantastic location and great front office staff. The room was clean with a great view of the pool. I was disappointed with the service at the bar after standing there for 5 mins someone was making a cocktail but clearly did not want to acknowledge me or that I had been waiting. Clearly they were busy but a total disregard for me as a customer frustrated me. We went elsewhere instead for lunch rather than having cocktails and lunch by the pool. Other than that our stay at Mantra was excellent.

Relaxing short stay in a very comfortable resort

Great coffee. Rooms comfortable and pools fantastic!

First time visiting Port Douglas and what a great place to stay. Room was clean and comfortable, always friendly service at reception and the choice of 3 pools!!! Would definitely recommend as an affordable getaway that is very local to the main township.

Mantra Portsea is a lovely hotel, the room was large and even boasted a spa bath which was a great surprise! We were on the ground floor and had direct access to the back pool which was quieter than the lagoon. We only stayed one night but we would definitely return.

Enjoyed our stay greatly. The pool Was perfect for the kids. Location was great too. The rooms were a great size/set up but could of been cleaned just a bit better. On-site food options would of been great but understand the times make it hard. Only constructive feedback would be re cleaning. (For example the pool bar consistently had drinks and food packets from the night before).

Friendly Helpfull The staff were great, experienced n their job Always were very prompt when you needed anything Knew about activities and choices you could do in Port douglas

Rooms were good however they smelled musty almost like mould was in the air conditioner. You could not open windows to air out due to no insect screens on windows and would get eaten by mozzies. I did mention to reception they said they would check but never got back to me. Pool was fantastic for young children.

Still waiting to be contacted back about the fact that I was charged full price for my stay when I couldn’t attend due to the new covid 19 border restrictions. I had a holiday planned for my birthday to Cairns and Port Douglas incl. Great Barrier Reef cruise. The other hotel was more than happy to cancel my booking at no charge, I was able to be fully reimbursed for my return flights with Virgin and Jetstar (they even had a no refund policy) and I was able to be fully refunded for my Great Barrier Reef cruise (they also had a no refund policy). I can’t believe that during a time like this, every company that has a ‘no refund policy’ can waive that and refund considering I have full intentions to do the trip when the borders open but your hotel has refused and when I try to talk to someone about it, the concierge at the hotel (who have been lovely and stated it shouldn’t be an issue to get refunded) forward me to another person/section to contact who won’t answer? The concierge also left that person/section a message for them to contact me with no answer. This is so disappointing as I had all intentions of staying at your hotel and to stay there in the future but this has seriously changed my mind and I won’t recommend it to anyone in the future. No morals at a time like this. Stop sending me survey emails when you won’t even return my call to sort this issue out.

Staff were very friendly and extremely helpful. The room was clean. I missed having my roomed tidied. I wasn’t overly concerned about towels. They dried quite well in the Airconditioning. It was great that dry pool towels were readily available. I didn’t realise our room would be so small, with no deck or patio. The pool area was fine. Over all, we enjoyed our stay very much.

From the moment we stepped into the Portsea we knew we were holidaying in paradise. All the staff were very welcoming and the resort was very clean. We loved our 1 bedroom superior studio. We had plenty of room and cooking facilities for when we wanted to stay in. The pool was large and had a great pool bar. Yes we will be back!!!

Fine stay - good air con was appreciated in Jan humidity