Mantra PortSea Port Douglas 4 stars

Customer review rating (ALL Rating) 3.9/5 1,688 reviews

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76 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Enjoy modern, spacious accommodation with our self-contained apartments.

  • Modern resort facilities include three stunning pools, gym and tennis court.

  • Located just a few metres from the beach, and a 15 minute stroll to the heart of Port Douglas.

  • We are a spacious hotel that can accommodate for large families and groups.

Our accommodation(s)

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telephone
Fax +61 7 4087 2000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat. Open Wed to Sat from 2pm - 5pm | December to April. Outlet operation is weather dependant and hours may change without notice.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,688 reviews

TripAdvisor Rating  3.5/5  2,516 reviews

Great location rooms are average

TripAdvisor rating 4.0/5

Nicola S TripAdvisor review

The Portsea Mantra is perfectly located. A short walk into town. The rooms were not great in that they are a bit tired in parts and the cleanliness was lacking. Linen was quite old and discoloured. The staff were wonderful and the lagoon pool and bar were great.

Satisfied eventually, after room change.

Customer review rating 3.5/5

Gail U. Couples - Confirmed reviews ALL

Attempted 2 weeks prior our stay, to cancel last night of our 6 night stay because we realized that we had to fly early from Cairns back to NZ. Attempted to phone, but unable to make contact, so sent an emailed. The travel agent in Bribie Island, who had booked our stay, said that we need to talk to reception staff when we arrive, which we did. The problem was not successfully resolved. No lifts, so for two Pensioners to have to carry 3 months worth of baggage up stairs, no offer of help, was not a good introduction to the Hotel. We were then shown to a tiny room with no balcony, which would have been fine for one night, but not 6. We refused to stay there, and had to drag our luggage back down the stairs. After much arguing with reception staff, we were eventually found another bigger room with balcony.

Dear Gail,, We very much appreciate your comments regarding your stay at the Mantra PortSea Port Douglas and we are pleased that your overall stay was enjoyable. While you had booked a smaller hotel option through your agent, we are glad that we were able to help you with an upgrade to our larger One Bedroom Superior Studios. We certainly recommend these over the hotel options for longer stays like yours. While we do not provide porterage, and the resort does not have lifts, we are happy to have staff assist our guests upon request and when available. I am sorry that we may not have had staff to spare when you arrived - I can see we were able to give you an early check in well before the usual 2pm check in time. Requests for changes to your stay do need to be made through your agent when you book with a third party. From our records we did not get any requests from the agent to change your stay. Had we received a request via your agent, we would have done what we could to assist. We will pass on the feedback for improvement to the outdoor dining spaces to our team - we always value guest suggestions. We hope you enjoyed your time here in Australia and wish you the very best. Kind regards, Karisa Karisa Whelan Front Office Manager Mantra PortSea

Poor value

Customer review rating 1.5/5

Jill Families - Confirmed reviews ALL

Our room (20) smelt musty, was dirty (hair in shower, mould on tiles) worn (window blinds and louvres, outside table)and drawers broken in cupboard. Handprints on walls above rubbish bin. Room 20 had no pool outlook (as per our travel agent request and pictured on your website) or privacy (beach access path wrapped around our louvres and courtyard. BBQ area was next to courtyard and was well utilised by others so we couldn’t open courtyard doors much). Woken during the night by Reticulation and also car alarm going in street adjacent to our room. People were smoking under tree at end of hotel beach access path which came in our louvres. We stayed in several 5 and 4 star hotels in nth qld and mantra was more like a 2 star which we paid 4 star pricing for. Perhaps we were unlucky with our room? But I saw reception twice after checking in to ask if any other rooms were available and there were none.

Dear Jill, Thank you for taking the time to tell us about your experience at the Mantra PortSea Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our rooms are sold on room features, not on location, and our larger, two bedroom options are located on the ends of the resort buildings. We are sorry that 20 did not suit you - many people like this location with it's easy access to the pools, barbecue areas and beach access, but I understand it did not suit you. We do aim to give guests the location they request, but in peak season this can be difficult. We are also very sorry you were unhappy with the cleaning of your room - we would have been happy to send a team to fix any issues, but apologise as this should not have been needed in the first place. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Karisa Karisa Whelan Front Office Supervisor Mantra PortSea

Pool is fab but rooms terrible

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Room was filled with ants and shower dripped non stop Monsoons on the bed only a light blanket in winter - yes it’s warm but if you are form the climate you still find it cold

Dear Taya, Thank you for taking the time to tell us about your experience at the Mantra PortSea Port Douglas. We are so pleased that you loved our pool! We are sorry you had some issues with the room. We have logged the shower leak with maintenance and will have them check the hot water also. We have recently had the whole resort treated for pests, so should not have any issues with ants - I will follow up with our contractor. In addition to the blanket on the end of the bed, there should have been spare blankets in the cupboard - we will follow up to ensure these are in the room and apologise if they were not. We do remove them to clean them frequently. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Karisa Karisa Whelan Front Office Supervisor Mantra PortSea

Very nice all staff were wonderful very helpful

Customer review rating 5.0/5

Ann H. Couples - Confirmed reviews ALL

Loved it rooms need matenance but overall very good.

Dear Ann, We really appreciate your feedback about your recent stay at Mantra Portsea Port Douglas. It was great to learn that the team went above and beyond to look after you during your stay, which is our aim for all our valued guests. We would be so grateful if you could further share your experience through Trip Advisor by going to the following link: https://www.tripadvisor.com.au/UserReviewEdit-g255070-d280394-Mantra_PortSea_Port_Douglas-Port_Douglas_Queensland.html Thank you again for your feedback and we look forward to welcoming you again in the future. Best Wishes, Paul Cahill General Manager

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Other web-users rate our hotel

  • 502 reviews 9.2/10 Location
  • 1,011 reviews 5.3/10 Room
  • 811 reviews 7/10 Service
  • 32 reviews 3.8/10 WiFi
  • 513 reviews 3/10 Cleanliness
  • 504 reviews 8.3/10 Pool
  • 408 reviews 4/10 Comfort
  • 399 reviews 5.1/10 Amenities

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