Mantra PortSea Port Douglas 4 stars

Customer review rating (ALL Rating) 4.0/5 1,513 reviews

Mantra PortSea Port Douglas - Image 1
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76 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Enjoy modern, spacious accommodation with our self-contained apartments.

  • Modern resort facilities include three stunning pools, gym and tennis court.

  • Located just a few metres from the beach, and a 15 minute stroll to the heart of Port Douglas.

  • We are a spacious hotel that can accommodate for large families and groups.

Our accommodation(s)

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telephone
Fax +61 7 4087 2000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat. Lagoon Pool Bar will now operate on seasonal hours 12pm till 5pm Tuesday to Saturday. Beverages available 24/7 through Lobby Shop.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,513 reviews

TripAdvisor Rating  3.5/5  2,542 reviews

Run down poorly maintained.

TripAdvisor rating 1.0/5

Amanda O TripAdvisor review

We have just returned from a 5 night stay at Mantra Portsea. Upon arrival the staff were very friendly and helpful. However that’s about where the positives ended for this accommodation. Going into our room it absolutely stank like mouldy washing and it was not clean at all, dead bugs squashed into walls and blinds, mould in the bathroom and dirty windowsills and floors. The furniture was dirty and stained. Our king bed was 2 single beds pushed together and all in all it was disappointing, with terrible bedding. We sucked it up and headed to the pool for a few cocktails, only to find that as soon as 5pm rolls around, no matter how many people are in the pool/at the bar it closes. We then had 2 days in a row of the fire alarm go off at ungodly hours of the morning jolting us awake, then not even an explanation or apology until we brought it up. All in all our holiday to Port Douglas was fantastic however the down side was this accommodation we won’t be staying here again and suggest others look elsewhere. I have now read some recent reviews and it seems quite a common complaint, and the hotel responds to each one with a copy paste reply which is also disappointing to see. For what we paid for our accommodation it was extremely disappointing.

Dear amandaoT9474UG, Thank you for again sharing your feedback through another review platform and we are again sincerely sorry that your experience with us was not as it should have been. Rest assured that review responses are not just copy and paste as you suggest. We take the time to read and review your feedback. We acknowledge that we could have done better. We could have either provided additional cleaning to your room or moved you to another room that was more suitable as we want our guests to be comfortable during their stay with us however if our team are not made aware of any issues with a stay then it is so difficult for us to make things right. I have no doubt that if we were able to have moved you to a different room, then your experience may have been different outcome. I have also passed on your comments to our Housekeeping Manager for further review and explanation. Regarding the fire alarm activation on the early morning of the 6th, this was unfortunately a false alarm. While we cannot control when our fire equipment may activate, we understand that being woken up can be inconvenient. However, these systems are in place to protect our guests and staff in the event of a real emergency. With regards to our Lagoon Pool Bar, as we are now in the Wet Season, the Pool Bar operates on Seasonal Hours from 12pm till 5pm and closed on Sunday and Monday. We are open and transparent regarding this and is displayed on our websites. Unfortunately, due to the low occupancy sustained in November and December, it is not financially viable to maintain longer opening hours. That said, at Reception we also have a fully stocked Lobby Shop fridge available for guests to purchase any beverages, as an alternative. We are again sincerely sorry that your stay with us was not as it should have been. Should you decide to return and allow us an opportunity to make amends one day in the future rest assured we will do all we can to try and restore your faith in us. Kind Regards, Paul Cahill General Manager

dissapointed

Customer review rating 1.0/5

Noel P. Business - Confirmed reviews ALL

I am an ACOR GOLD member and I booked 3 rooms (one for my wife and I and 2 other rooms). We were disappointed that our room was not attended to(no clean towels. no bed made, no teas . coffee sugars , milk topped up for the entire 3 nights of our stay .My friend that we booked for was upgraded as he also is an ACOR GOLD member but we were not. The only good thing about our stay was your very polite and helpful staff. Would not stay here again

Dear Noel, Thank you for taking the time to tell us about your recent experience at Mantra Portsea Port Douglas. We are so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In looking into your booking and booking history, I can see you were given quotes from our Reservations Manager, Alyson and elected to book Hotel Superior room with no breakfast. Tim booked the larger One Bedroom Superior Studio with breakfast included when he booked his room. While we do all we can to look after our Gold and above members, room upgrades are subject to availability and rate. As we were unable to offer an upgrade for this stay, we did provide additional welcome amenities with a bottle of our house sparkling placed in your room alongside the usual welcome card and chocolates. I am sorry that you were disappointed in the housekeeping services we offer. We are a non-serviced resort but we do provide replenishment of any items needed through reception. I can see that in her quote to you, Alyson did outline that housekeeping is only offered in stays of 8+ nights, but I'm sorry if this wasn't as clear as it could have been. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours kindly, Karisa Karisa Whelan Front Office Manager Mantra PortSea

Warm Getaway

Customer review rating 4.0/5

Jude Friends - Confirmed reviews ALL

Great amenities, super friendly and helpful staff.

Dear Judy Ann, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. We appreciate you taking a moment of your time to share your experience and we are glad that overall, your stay was a positive one. We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future. Kind Regards, Paul Cahill General Manager

Well located good dtay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Friendly stsff Dirty room Dusty ornaments A couple of maintenance issues

Dear Andrew, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. We appreciate you taking a moment of your time to share your experience and we are glad that overall, your stay was a positive one. We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future. Kind Regards, Paul Cahill General Manager

Overall good stay

Customer review rating 4.0/5

Kerrie Solo - Confirmed reviews ALL

Accommodation was good the staff friendly and helpful. Just a couple of negatives. The breakfast offered was disappointing for the price. Maximum cost basted on choices world be about $10 however i beleive the cost per day was $24. No cooked breakfast available. Big negative for me. Also, on departure trying to get a heavy case down stairs is down right dangerous. A ramp from top floor to reception would be good. Based on complex design this would be a feasible option. Finally due to lack of eating options complex is a bit of a distance from eating venues. Bus was good and needed as weather too hot to walk.

Dear Kerrie, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. We appreciate you taking a moment of your time to share your experience and we are glad that overall, your stay was a positive one. We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests. Regarding breakfast, we provide a Continental option which we think is a good offering however appreciate that there is an expectation of hot items, which at the present point in time is something we logistically cannot accommodate. We are looking at ways that this could be implemented down the line but for the moment our focus is on delivering a solid Continental offering. As the property was constructed in the late 90's without any thought of lift access, a common practice for construction projects in our region at that time as many resorts in Port Douglas are actually without lifts. Installing a lift now is regrettably not a financially feasible option, and given the resort's Strata Title ownership, such an undertaking is unlikely to be approved by individual unit owners due to the significant costs involved. We try to be as open and transparent regarding this by having this information displayed on our website however, we apologise that this impacted your overall stay experience with us. The shuttle buses are a great option to get around town and glad that you were able to utilise these during your visit to Port Douglas. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future. Kind Regards, Paul Cahill General Manager

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Other web-users rate our hotel

  • 462 reviews 9.2/10 Location
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  • 37 reviews 4.7/10 WiFi
  • 450 reviews 3/10 Cleanliness
  • 424 reviews 8.6/10 Pool
  • 375 reviews 5.1/10 Amenities
  • 340 reviews 4.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.