Mantra PortSea Port Douglas 4 stars

Customer review rating 4.2/5 1,655 reviews

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Mantra PortSea Port Douglas
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+ 16 Services

Hotel extras

  • Location close to shops, restaurants & beach

  • Spacious, self-contained apartments

  • Tennis Courts and Lagoon Pool

  • Walking distance to the City Centre

  • Large hotel, good for groups and large family groups

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Private indoor parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • CAIRNS AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Outdoor tennis court
Catering
  • BreakfastPaying
  • 1 bar(s)
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 port douglas
australia

Tel: +611300092872

Fax: (+61)7/40872001

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIRPORT At 65km / 40.39 miles - Shuttle paying

GPS :-16.492078, 145.464633

Our accommodation(s)

Whether you're visiting on business, a romantic escape or booking a family holiday, at Mantra PortSea we've got accommodation to suit everyone. Offering hotel rooms, 1 Bedroom Apartment, balcony overlooking the pool and gardens, a spacious 2 Bedroom Apartment, or interconnecting rooms for groups of families and friends. Enjoy all the comforts of resort-style accommodation including air-conditioning, Foxtel, kitchenette facilities and internet access.

Hotel

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Hotel SuperiorNon contractual photo

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
Rooms

Our restaurants and bars

POOL BAR

Non contractual photo

Swim up from the pool for a drink or light bite at Lagoons Pool Bar which serves great food. Please note, seasonal opening hours only (bar is closed during wet season).

Our guest reviews for
Mantra PortSea Port Douglas

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,655 reviews

Bad service

Customer review rating 0.5/5

Alana Families - 23/01/2021 Confirmed reviews ALL

Staff were rude No restaurants No breakfast even though advertised

Dear Alana, Thank you for taking the time to tell us about your experience at the Mantra PortSea Port Douglas. I am sorry that your experience did not meet your expectations. Is there any chance that you would please be able to provide me with more detail by email? My email address is br… I would love the chance to speak with you further in regards to your stay with us. Sincerely, Brittany Front Office Manager

Great help from staff

Customer review rating 5.0/5

Brett W. Families - 21/01/2021 Confirmed reviews ALL

Fantastic

Dear Brett, Thank you for your 5 Star Review! You are too kind. So glad to hear you were well look after. Please do visit again soon! Kind Regards, Portsea Team

Filthy Rooms

Customer review rating 1.0/5

Anonymous Families - 21/01/2021 Confirmed reviews ALL

Rubbish/dust under beds and couches. Dirty bandaid behind bathroom bin. Food all over kitchen cabinets and on wall behind bin. Food on floor in kitchen area. Blue soap scum on bath. Dirty floor.

Dear Karla, Thank you for taking the time to tell us about your experience at the Mantra PortSea Port Douglas. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. This will be discussed with our housekeeping manager, as the lack of cleanliness you are describing is not up to our usual standard. Were any of these issues brought to our attention and was there an effort made to rectify? When issues are brought to our attention, upon notification, every effort is made to ensure a resolution is achieved so that you may enjoy your stay with us. If you'd like to discuss this further please do not hesitate to contact us on (0… or send us an email to po… We hope to have the opportunity to welcome you back to Mantra property one day in future. Thank you and Kind Regards, Portsea Team

Good location, amazing staff and pools

Customer review rating 4.0/5

Nicole Families - 20/01/2021 Confirmed reviews ALL

Awesome pool areas kids loved it. Staff were always friendly and helpful

Dear Nicole, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We are sorry to hear that the cleanliness of your room wasn't up to standard. I will pass this on to our housekeeping department for them to review. Sincerely, The Team at Portsea

Close to town, great facilities and friendly staff

Customer review rating 4.0/5

Allan Families - 19/01/2021 Confirmed reviews ALL

We stayed a week. Although a little noise above us, great room and facilities, close walk to shops. We really enjoyed our stay!!

Dear Allan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Team at Portsea

Well located to town

Customer review rating 2.5/5

Neale A. Families - 19/01/2021 Confirmed reviews ALL

Very disappointed in the quality and cleanliness of the room upon arrival. Hotel Management were very receptive to our complaint of room condition (mould & grime) and the room was given a deep clean. Facility dated in decor. Pool upkeep in and around the area requires maintenance and further cleaning, we found the pool to be quite dirty in areas. Pool food was limited to selection and pricey for what was received. So therefore quite disappointed as this was a Mantra Hotel and we were expecting a little more in quality.

Comfortable & convenient

Customer review rating 4.0/5

Tyha Friends - 18/01/2021 Confirmed reviews ALL

Only a short walk from town, PortSea has everything you need for an affordable little getaway. Room was on the smaller side, a little dated and not serviced daily, but a great price, nice pool with a bar, tennis court, clean and comfortable. Few too many children for my liking but my own fault for staying during school holidays!

Dear Tyha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Team at Portsea

Too much fun, great staff, great place

Customer review rating 4.5/5

Phil N. Couples - 18/01/2021 Confirmed reviews ALL

Wet and wild

Dear Phil, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The team at Portsea

Good stay, good location pity about the bar

Customer review rating 4.0/5

Tim L. Couples - 18/01/2021 Confirmed reviews ALL

Fantastic location and great front office staff. The room was clean with a great view of the pool. I was disappointed with the service at the bar after standing there for 5 mins someone was making a cocktail but clearly did not want to acknowledge me or that I had been waiting. Clearly they were busy but a total disregard for me as a customer frustrated me. We went elsewhere instead for lunch rather than having cocktails and lunch by the pool. Other than that our stay at Mantra was excellent.

Dear Tim, Thank you for the great review of our hotel! We are however, sorry to hear about your experience at the pool bar. This will be brought to the food and beverage managers attention and actioned accordingly. Unfortunately it can get quite busy during our peak season at the bar and this season in particular was one of the busiest we have had in a long time due to the easing of COVID restrictions. We look forward to welcoming you back in future so that we may provide a more positive experience. Sincerely, The Team at Portsea
Customer review rating 4.0/5

Steve Couples - 18/01/2021 Confirmed reviews ALL

Relaxing short stay in a very comfortable resort

Dear Steve, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Team at Portsea

Good Stay

Customer review rating 4.0/5

Anonymous Families - 17/01/2021 Confirmed reviews ALL

Great coffee. Rooms comfortable and pools fantastic!

Perfect getaway

Customer review rating 5.0/5

Stephanie Friends - 16/01/2021 Confirmed reviews ALL

First time visiting Port Douglas and what a great place to stay. Room was clean and comfortable, always friendly service at reception and the choice of 3 pools!!! Would definitely recommend as an affordable getaway that is very local to the main township.

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay with us and hope to see you again soon! Many Thanks, The Team at Portsea

Well located, nice and clean environment

Customer review rating 4.5/5

Ori Couples - 15/01/2021 Confirmed reviews ALL

Mantra Portsea is a lovely hotel, the room was large and even boasted a spa bath which was a great surprise! We were on the ground floor and had direct access to the back pool which was quieter than the lagoon. We only stayed one night but we would definitely return.

Great for family

Customer review rating 4.0/5

Anonymous Families - 15/01/2021 Confirmed reviews ALL

Enjoyed our stay greatly. The pool Was perfect for the kids. Location was great too. The rooms were a great size/set up but could of been cleaned just a bit better. On-site food options would of been great but understand the times make it hard. Only constructive feedback would be re cleaning. (For example the pool bar consistently had drinks and food packets from the night before).

Great place to stay

Customer review rating 5.0/5

Tania Solo - 14/01/2021 Confirmed reviews ALL

Friendly Helpfull The staff were great, experienced n their job Always were very prompt when you needed anything Knew about activities and choices you could do in Port douglas

Dear Tania, Thank you for your 5 Star Review! We are so happy to hear you enjoyed yourself and that we looked after you so well :) Hope to welcome you back one day soon! Kind Regards, Portsea Team

Ok

Customer review rating 2.5/5

Anonymous Families - 14/01/2021 Confirmed reviews ALL

Rooms were good however they smelled musty almost like mould was in the air conditioner. You could not open windows to air out due to no insect screens on windows and would get eaten by mozzies. I did mention to reception they said they would check but never got back to me. Pool was fantastic for young children.

Dear Joeanne, Thank you for taking the time to write us a review. We apologize you found there to be a musty smell in your room - this will be followed up with the Housekeeping Team. Please in future let us know straight away upon check-in and we can rectify this for you upon notification. We are also sorry you were not able to open your shutters due to mozzies - most of the room owners have opted not to have fly screens on their windows. We recommend keeping the shutters closed over wet season and keeping the air-conditioning on at all times, as the high humidity can cause mould to grow. Glad to hear you enjoyed our pool! Hopefully you enjoyed your time in tropical Port Douglas, and will visit again one day soon. Kind Regards, Portsea Team
Customer review rating 0.5/5

Tiarne N. Couples - 13/01/2021 Confirmed reviews ALL

Still waiting to be contacted back about the fact that I was charged full price for my stay when I couldn’t attend due to the new covid 19 border restrictions. I had a holiday planned for my birthday to Cairns and Port Douglas incl. Great Barrier Reef cruise. The other hotel was more than happy to cancel my booking at no charge, I was able to be fully reimbursed for my return flights with Virgin and Jetstar (they even had a no refund policy) and I was able to be fully refunded for my Great Barrier Reef cruise (they also had a no refund policy). I can’t believe that during a time like this, every company that has a ‘no refund policy’ can waive that and refund considering I have full intentions to do the trip when the borders open but your hotel has refused and when I try to talk to someone about it, the concierge at the hotel (who have been lovely and stated it shouldn’t be an issue to get refunded) forward me to another person/section to contact who won’t answer? The concierge also left that person/section a message for them to contact me with no answer. This is so disappointing as I had all intentions of staying at your hotel and to stay there in the future but this has seriously changed my mind and I won’t recommend it to anyone in the future. No morals at a time like this. Stop sending me survey emails when you won’t even return my call to sort this issue out.

Good Stay

Customer review rating 4.5/5

Debra F. Families - 12/01/2021 Confirmed reviews ALL

Staff were very friendly and extremely helpful. The room was clean. I missed having my roomed tidied. I wasn’t overly concerned about towels. They dried quite well in the Airconditioning. It was great that dry pool towels were readily available. I didn’t realise our room would be so small, with no deck or patio. The pool area was fine. Over all, we enjoyed our stay very much.

Tropical Oasis

Customer review rating 4.0/5

Sharon Couples - 12/01/2021 Confirmed reviews ALL

From the moment we stepped into the Portsea we knew we were holidaying in paradise. All the staff were very welcoming and the resort was very clean. We loved our 1 bedroom superior studio. We had plenty of room and cooking facilities for when we wanted to stay in. The pool was large and had a great pool bar. Yes we will be back!!!

Good Location

Customer review rating 3.5/5

A-reel Families - 12/01/2021 Confirmed reviews ALL

Fine stay - good air con was appreciated in Jan humidity

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