Mantra PortSea Port Douglas 4 stars

Customer review rating (ALL Rating) 4.0/5 1,271 reviews

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76 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Enjoy modern, spacious accommodation with our self-contained apartments.

  • Modern resort facilities include three stunning pools, gym and tennis court.

  • Located just a few metres from the beach, and a 15 minute stroll to the heart of Port Douglas.

  • We are a spacious hotel that can accommodate for large families and groups.

Our accommodation(s)

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telephone
Fax +61 7 4087 2000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat. Lagoon Pool Bar will now operate on seasonal hours 12pm till 5pm Wednesday to Saturday. Beverages available 24/7 through Lobby.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,271 reviews

TripAdvisor Rating  3.7/5  2,551 reviews

If you don’t have children - avoid the school holidays

TripAdvisor rating 4.0/5

Kini68 Solo travel - TripAdvisor review

Things I liked: The staff on reception were all really friendly and helpful. You can fill up water bottles at reception from a lovely water filter - and buy a glass bottle so you can fill it with the sparkling water. The included breakfast was pretty good - it had plenty of options. I liked the layout of my 1 bedroom apartment - it had everything I needed. There’s a great little Asian plant-based restaurant called Bam Pow across the road (you will need to book in advance). Much better cocktails than the hotel & they have a good happy hour. Also the bottle store is across the road. It’s only about a 10 minute brisk walk to the Coles supermarket, even though they tell you it will take 20 minutes. Be aware that you have to cross a very busy road to get to the shaded pathway to Macrossan Street. A lot of the reviews complain about the towel situation, I guess because at most resorts pool towels are available poolside whenever you need them. I took my own towel, but did not need it. They gave me two towel exchange vouchers for 7 day stay. And there’s a clothes airer on the balcony, so you can dry towels overnight outside (since it is so warm). Things I disliked: The pool is not heated, so not that many adults were using it (it took your breath away when you got in). And you couldn’t really use it after about 5-6pm without feeling too cold (by then there is no sun & there’s a breeze most days). There is a spa pool, but all the children had claimed that and throughout my stay it was doubling as the kiddies pool. So you had to share it with children playing games where they dive under the water and wave pool noodles about in your face. It was most unpleasant. There is nobody supervising the pool, so children just scream all day. Perhaps if they heated the main pool slightly in the winter months, more people could enjoy it. The pool toilets did not appear to have been cleaned in the whole time I was there. Probably don’t look too closely at the cleaning in your room either, or give it a good deep clean yourself when you arrive. Think of it as a holiday home, not a high-end resort. You won’t get to sleep in as the cockatoos wake you up before 7am, so no need to worry about missing breakfast. I might stay again, but not in the school holidays.

Customer review rating 3.0/5

Sarah B. Couples - Confirmed reviews ALL

Was planning on a quiet escape. Our room was ground level next to the hot tub. Constant dive bombing by children all day and night in the tub. Not sure who supervises activities (I know this is not life guarded but you should have rules in place). Thick layer of dust under bed. Worn accommodation.

Dear Sarah, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly value comments from our guests as they provide us with valuable insights and opportunities to continually improve our services. Our resort is a popular choice for families during the school holidays, and while we do our best to create a relaxing and enjoyable environment for all our guests, including keeping noise around the pool to a minimum, we're truly sorry if we fell short of providing a calm and pleasant atmosphere during your visit. I have shared your comments about the cleanliness of your room with our Housekeeping Manager. Please accept my sincerest apologies, as this is not reflective of the high standards we uphold at Mantra Portsea. We understand how important a clean and welcoming environment is, and I’m sorry for any inconvenience this may have caused. We do hope you will consider staying with us again in the future, so we have the opportunity to provide you with a more enjoyable and memorable experience. Kind regards, Mantra Portsea Team

Customer review rating 4.0/5

Silvana T. Families - Confirmed reviews ALL

Check in staff member was not friendly like other staff members.

Dear Silvana, Thank you for your lovely review. We were delighted to welcome you back to Mantra Portsea - It's always nice to see some familiar faces! Thank you for your comments about the team - Both the positive and negative will be shared with them so that we can continue striving for the best guest experience we can give. We expect all of our staff members to make every guest feel welcome! We are sorry to hear you experienced issues with the sliding doors during your stay but thank you for raising this issue with us so that our maintenance team could rectify this. We hope to see you again soon! Sincerely, Mantra Portsea Team

Customer review rating 1.5/5

Gayathiri S. Families - Confirmed reviews ALL

The location was good, away from the busy strip but easy to get to. The resort, for the price is dated, and our 2bd apartment even though it has windows, was very dark. We requested another room and were told initially there were a few available by the receptionist but then the manager shut this down and we were denied a switch. Secondly, we paid for bed and breakfast when we booked, however on TWO separate occasions in the food hall, we were denied entry by the staff which was disappointing but also embarrassing as there were many patrons watching. We had to repeatedly show our booking on the phone and even then were met with further questions and concerns. It was again an embarrassing ordeal for us.

Dear Gaya, Thank you for taking the time to share your valuable feedback regarding your recent stay with us. We truly appreciate your kind comments about our location, and we’re glad you found it convenient while still providing a peaceful retreat away from the busy Strip. We are sincerely sorry to hear that certain aspects of your experience did not meet your expectations, particularly with regard to the condition and natural lighting of your apartment. Please accept our apologies for any discomfort this may have caused. We also regret the inconsistent information you received concerning room availability. This is certainly not reflective of the seamless service we strive to provide. After reviewing our unit allocations, we found that it was not possible to accommodate a continuous stay in a similar unit, as other guests had already checked in. Nonetheless, we understand the frustration this may have caused, and we apologize for the inconvenience. Most importantly, we are deeply sorry for the disappointing and embarrassing experience you encountered on two separate occasions while attempting to access breakfast. Your concerns have been shared with our Food & Beverage Supervisor, who will be addressing the issue with the team and implementing additional training where necessary. Your feedback is incredibly important to us, as it helps us improve the quality of our service. We sincerely hope to have the opportunity to welcome you back in the future and provide a more enjoyable and memorable stay. Warm Regards, Taran Front Office Manager Mantra Portsea

Customer review rating 1.5/5

Rebecca L. Families - Confirmed reviews ALL

Rooms are very small and you can hear the rooms next door to you and down below around the pool area especially at night. People who are smoking - the smoke filters up into your room which is not healthy. The hotel could use a makeover and needs updating! Fire alarm went off twice during our stay.. one during the day and the other during the night which woke everyone up! At breakfast some staff struggled with our name/room number due to language barrier but that was ok we understand to staff the hotel you need a mix of employees. We had the pleasure of sharing the breakfast room with a bunch of around 20 boys - some had colds and would sneeze and handle tongs/sandwich presses without sanitising their hands.. I witnessed one boy make an English muffin with ham and cheese and proceed to bite the four edges of the cheese in the muffin then place this into the sandwich press - DISGUSTING! The older “teachers”’of these boys didn’t seem to care much and let them do whatever. Why couldn’t this group come before breakfast opened so we all didn’t have to witness this? The staff didn’t seem to worry about them and no cleaning after them was made. We didn’t mind the walk into town but nextime wouldn’t stay with you we would stay at Peppers resort or another Mantra closer to town which is on the “newer” scale!

Dear Rebecca, Thank you for taking the time to share your feedback regarding your recent stay at Mantra Portsea. I’m sorry to hear that your experience did not meet your expectations. We strive to provide a comfortable and enjoyable environment for all our guests, and I regret that we fell short during your visit. Our units underwent a soft refurbishment a few years ago to enhance guest comfort and experience. The One-Bedroom Studio you booked is designed to offer a relaxing and spacious stay, featuring an outdoor seating area, fully equipped kitchenette, and an open-plan lounge layout. Also, Mantra Portsea is a strictly non-smoking property, and we encourage all guests to report any instances of smoking on or around the premises so we can address them promptly. I sincerely apologize if we fell short in this regard during your stay. As a regional property, we depend greatly on the support of our dedicated team, including international staff members. Your understanding of this is genuinely appreciated. The issues you mentioned regarding the breakfast room should not have occurred. I have shared your feedback with our Food and Beverage Supervisor to ensure we maintain a high standard of service for all our guests. Once again, I apologize for any inconvenience caused and truly hope you will consider staying with us again in the future. We would welcome the opportunity to provide you with a more enjoyable and memorable experience. Kind regards, Mantra Portsea Team

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Other web-users rate our hotel

  • 391 reviews 9.1/10 Location
  • 802 reviews 5.3/10 Room
  • 638 reviews 7.3/10 Service
  • 25 reviews 3.4/10 WiFi
  • 411 reviews 2.7/10 Cleanliness
  • 373 reviews 8/10 Pool
  • 325 reviews 5.1/10 Amenities
  • 301 reviews 4.1/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.