Mantra on the Inlet Port Douglas 4 stars

Customer review rating (ALL Rating) 4.1/5 219 reviews

Mantra on the Inlet Port Douglas - Image 1
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Description

Hotel extras

  • Designated outdoor barbecue area in our landscaped gardens, overlooking the heated pool & spa

  • Featuring colonial style architecture, self-contained apartments with in-room internet access

  • Located between the famous World Heritage-listed attractions of the Great Barrier Reef

  • Port Douglas also boasts over 50 cafes and restaurants for plenty of options for eating out

  • The pristine Four Mile Beach less than five minutes walk from the main street of town

Our accommodation(s)

Book this hotel
Room 1

Room

Hotel Room

These fresh and modern Hotel Room are compact and ideal for short stays. All rooms offer entertainment with cable TV, the convenience of WiFi access, air conditioning, ceiling fans and tea and coffee making facilities.

Max. number of persons
2
Area
From 42 m² / 452 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Refrigerator with freezer compartment

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Working Area

  • Business Desk
  • 2 pers. max
  • 42 m² / 452 sq ft
  • Bedding 1 x Queen size bed(s)

Apartment

2 Bedroom Spa Suite

Our 2 Bedroom Spa Suite consists of an interconnecting 1 Bedroom Spa Suite and Hotel Room with dual key access. Facilities include a whirlpool spa, private balcony to soak up the view, air conditioning, kitchenette and laundry facilities.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 108 m² / 1162 sq ft

Bedding

Queen size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Hotel location

Mantra on the Inlet Port Douglas

Cnr Wharf Street and Macrossan, Street
4877 PORT DOUGLAS
Australia

GPS:-16.481134, 145.462299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • CNS Additional charge
  • CAIRNS AIRPORT Additional charge

In hotel

Hotel informations

  • 24 rooms
  • 9 connecting rooms
  • 24 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Polish

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

BBQ / Picnic Area

  • BBQ / Picnic Area

Family

Services for children

  • Tourist guide for families
  • Children''s TV Channels

Well-being

Heated outside pool

  • Outside
  • On site

Sports and leisure

Glass bottom boat

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Scuba diving

  • Nearby

Deep sea fishing/Sea fishing

  • Nearby

Boat excursions

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 24 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.55 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Pool

For those days you want to relax at the resort why not laze by or cool off in our outdoor pool and spa, the perfect way to enjoy Port Douglas' weather.

Heated outside pool

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Heated Pool
  • Chlorure treatment

Access & Security

  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1 m / 3.27 ft
  • Pool Depth Max: 1.79 m / 5.9 ft
  • Pool Size Min: 0 m / 0 ft
  • Pool Size Max: 0 m / 0 ft

For those days you want to relax at the resort why not laze by or cool off in our outdoor pool and spa, the perfect way to enjoy Port Douglas' weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  219 reviews

Customer review rating 4.0/5

Ray K. Couples - Confirmed reviews ALL

Hi Ray K., We very much appreciate your comments regarding your stay at the Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Team

Customer review rating 4.5/5

Tony B. Couples - Confirmed reviews ALL

Dear Tony, We very much appreciate your comments regarding your stay at the Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eddie V

Customer review rating 2.5/5

Jason K. Couples - Confirmed reviews ALL

Dear Jason, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our location, balcony, convenient parking and straightforward check-in. We’re sorry, however, that the cleanliness of the room did not meet expectations, and particularly that your email and photos were not responded to during your stay, i will have a look if this email is anywhere seen on our hotel inbox. Your comments regarding the bathroom, bedding, dust and general presentation have been shared with our housekeeping and management teams for review. We appreciate you bringing these concerns to our attention and hope we have the opportunity to provide you with a better experience in the future. Eddie V

Customer review rating 3.0/5

Melinda B. Couples - Confirmed reviews ALL

Dear Melinda, Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with the two-bedroom apartment, its presentation and our central location. As Mantra on the Inlet is located in the heart of Port Douglas and above The Court House, the surrounding nightlife can result in external noise, particularly on busier evenings. We understand that this may not suit every guest, especially those looking for a quieter stay. We appreciate your balanced comments and are glad that, aside from the surrounding noise, you had a positive experience with the accommodation and our team. Eddie V

Customer review rating 2.5/5

Carlee C. Couples - Confirmed reviews ALL

Hi Carlee, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our location, however we’re sorry that the condition and presentation of the apartment did not meet your expectations. Your comments regarding the bathroom cleanliness, lamp, and broken bi-fold doors are concerning and have been shared with our housekeeping and maintenance teams for review. Mantra on the Inlet is remotely operated from our main reception at Mantra Heritage, with our team available by phone for assistance. We also appreciate your comments regarding the servicing arrangements and how clearly these are communicated prior to arrival. We’re sorry that the overall experience did not reflect the standard you expected from Mantra and appreciate you bringing these concerns to our attention. Eddie V

Hi Ray K., We very much appreciate your comments regarding your stay at the Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Team

Customer review rating 4.5/5

Tony B. Couples - Confirmed reviews ALL

Lovely hotel added to the great stay in port Douglas

Dear Tony, We very much appreciate your comments regarding your stay at the Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eddie V

Customer review rating 2.5/5

Jason K. Couples - Confirmed reviews ALL

Really disappointed with the cleanliness of the room. I emailed shortly after checking in, including photos, but received no response. The bathroom floor had stains, hair and footprints, one pillowcase appeared to be used and had not been changed, and there was significant dust under the sofa and bed, which clearly had not been vacuumed. The walls, light switches and lampshades also need a refresh or thorough spring clean. On the positive side, the location is nice, check-in was straightforward, and the undercover parking was very convenient. The balcony is also lovely.

Dear Jason, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our location, balcony, convenient parking and straightforward check-in. We’re sorry, however, that the cleanliness of the room did not meet expectations, and particularly that your email and photos were not responded to during your stay, i will have a look if this email is anywhere seen on our hotel inbox. Your comments regarding the bathroom, bedding, dust and general presentation have been shared with our housekeeping and management teams for review. We appreciate you bringing these concerns to our attention and hope we have the opportunity to provide you with a better experience in the future. Eddie V

Customer review rating 3.0/5

Melinda B. Couples - Confirmed reviews ALL

No complaints about the room. We had a 2 bedroom & it was nicely appointed. The location is great for getting to the pubs & restaurants. But. If your young or young at heart & are going to PD to party & take advantage of the night life of the pubs it is the place for you to stay. If on the other hand your planning big days & want to get some sleep, then don’t stay here. It is literally surrounded by 3 hotels & another across the road so you’re totally at the mercy of their hours. For us that meant noise till nearly 4am one night & after 2 on another, even though google tells you they close between 11pm & midnight. Like I say, nothing wrong with the place itself, but depends what you’re looking for.

Dear Melinda, Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with the two-bedroom apartment, its presentation and our central location. As Mantra on the Inlet is located in the heart of Port Douglas and above The Court House, the surrounding nightlife can result in external noise, particularly on busier evenings. We understand that this may not suit every guest, especially those looking for a quieter stay. We appreciate your balanced comments and are glad that, aside from the surrounding noise, you had a positive experience with the accommodation and our team. Eddie V

Customer review rating 2.5/5

Carlee C. Couples - Confirmed reviews ALL

The location was great, just a shame about the actual apartment. It would be great if it was stated that it is not serviced so that people were aware before they booked. There never appeared to be anyone on-site that you could talk to, however, you were able to contact them by phone. There were stains on the lamp that looked like bodily fluids. The bathroom looked generally uncleaned/mouldy. The bi fold doors to the bedroom area were broken and unusable. Overall, it just did not feel like a Mantra standard.

Hi Carlee, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our location, however we’re sorry that the condition and presentation of the apartment did not meet your expectations. Your comments regarding the bathroom cleanliness, lamp, and broken bi-fold doors are concerning and have been shared with our housekeeping and maintenance teams for review. Mantra on the Inlet is remotely operated from our main reception at Mantra Heritage, with our team available by phone for assistance. We also appreciate your comments regarding the servicing arrangements and how clearly these are communicated prior to arrival. We’re sorry that the overall experience did not reflect the standard you expected from Mantra and appreciate you bringing these concerns to our attention. Eddie V

Customer review rating 3.0/5

Seonaid K. Couples - Confirmed reviews ALL

Continued from above. Shower attached to wall very loose. Bedside light switch is intermittent may cause shorting. Pillows very uncomfortable none soft and very thick. The luggage lift didn’t work both on arrival and departing.

Dear Seonaid, Thank you for taking the time to share your feedback. We’re sorry that several aspects of your stay did not meet expectations. We appreciate your comments regarding the room maintenance, particularly the shower fitting, bedside light switch and luggage lift, and these have been passed on to our maintenance team for review. We have also noted your feedback regarding the pillows and overall room presentation. Mantra on the Inlet is a remotely operated property, with our main reception based at Mantra Heritage. We understand that the check-in arrangement and surrounding environment may not have been what you expected from the booking information. We also appreciate your comments regarding the external air-conditioning and restaurant extraction noise, and understand how this affected your ability to enjoy the balcony and keep the doors open. Thank you again for bringing these concerns to our attention. Eddie V

Customer review rating 2.0/5

Scott H. Couples - Confirmed reviews ALL

Thought I was booking a mantra not a hostel. No reception staff sighted the entire stay. Hiding behind BS environmental reasons for not servicing a room in motel. $20 for fresh towels, The map location shows the room overlooking the marina park yet it is above the loudest pub in Port Douglas. No mention of lack of room service or noise location in the booking information.

Hi Scott, Thank you for taking the time to share your feedback. We’re sorry that the overall experience did not meet your expectations. Mantra on the Inlet is a remotely operated property, with our reception team based at Mantra Heritage and available from 8am to 5pm. Information regarding check-in and contacting our team is provided at the property, however we understand that this setup may not have been what you expected when booking. As a centrally located property above The Court House, there can be noise from surrounding venues, particularly during the evening. We appreciate your comments regarding how the location and service arrangements were represented during the booking process and have passed this feedback on for review. We’re pleased that you found the accommodation itself clean and comfortable, but we understand that the other aspects of your stay had a significant impact on your overall experience. Eddie V

Customer review rating 5.0/5

Geoff W. Families - Confirmed reviews ALL

Mantra on the inlet was fantastic very clean with a large balcony and a spa bath I will be returning to mantra again

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Team

Customer review rating 1.0/5

Alisha M. Friends - Confirmed reviews ALL

Unsatisfactory, checked in. Someone had there things in our room. Had to call After hours to then get provided another room. Was compensated with a coffee and pastry each day for the stuff up, and a complimentary night which we never received. Never had the room service or cleaned in the 6 night stay, not even a bin change or fresh towels. Pretty pathetic for the amount we paid to be honest. Location great but because of all the above we won't be back

Dearl Alisha, Thank you for taking the time to share your feedback. We’re very sorry that your experience fell well below expectations, particularly from the moment you arrived. Finding another guest’s belongings in your allocated room is not the arrival experience we want for our guests, and we understand the frustration of having to contact the after-hours team to resolve this. We are also concerned to hear that the complimentary night discussed with you was not received, and this feedback has been passed on for further review. While a full housekeeping service is not scheduled during a six-night stay, we understand your disappointment regarding the lack of fresh towels and assistance with bins during your stay. We appreciate your positive comments about our location, however we recognise that the issues you experienced significantly impacted your overall stay. Thank you for bringing them to our attention. Eddie V

Customer review rating 4.0/5

Sophie D. Solo - Confirmed reviews ALL

Excellent location, especially if attending a Wedding at St Marys.

Dear SOPHIE, We very much appreciate your comments regarding your stay at the Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception team

Customer review rating 3.0/5

Gail C. Families - Confirmed reviews ALL

Comfortable rooms but difficult with too many steps and no lift between floors.

Dear Gail, Thank you for your feedback. We’re pleased you found the rooms comfortable. As Mantra on the Inlet is a stairs-only property across two levels, we understand the steps can be challenging for some guests. We appreciate you sharing your experience. hope we see you again in the future. Eddie V

Customer review rating 5.0/5

Melissa W. Couples - Confirmed reviews ALL

Best location. So glad I picked it. Really nice to just be in the heart of things and be able to walk back to the room whenever. Our 1 bedroom apartment (107) didn’t have any issues with street noise. It was spacious and clean. Loved the spa bath and the washing machine was handy! So great that they even had a clothes horse (though some pegs would have been nice). Pool was fine, bit cold even though it says it’s heated. Parking was very convenient too. Never saw anyone at reception (not that we needed them) so just be prepared to use the outside phone for initial check in.

Dear Melissa, Thank you for your lovely feedback. We’re pleased you enjoyed our central location, spacious apartment, spa bath and convenient parking. Mantra on the Inlet is remotely operated from our main reception at Mantra Heritage, with check-in assistance available via the outside phone. We also appreciate your comments regarding the pool temperature and clothes pegs. We hope to welcome you back again in the future. Eddie V

Customer review rating 5.0/5

Michael L. Couples - Confirmed reviews ALL

Amazing location, walk everywhere. Great size room and balcony. We had a very comfortable stay and will return.

Dear Michael, We very much appreciate your comments regarding your stay at the Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eddie V

Customer review rating 4.5/5

Wendy R. Couples - Confirmed reviews ALL

We loved our room, enjoyed sitting on the balcony, pool was really nice. Easy walking distance to most things.

HI Wendy, Thank you for sharing your experience. We’re glad you enjoyed your room, the pool and our central location. We appreciate you bringing the cleanliness, minibar and Wi-Fi communication issues to our attention. Your suggestion regarding including Wi-Fi details in the late check-in envelope is also very helpful and will be reviewed with the team. Looking forward to seeing you in the future. hope you have a nice weekend! Eddie V

Customer review rating 5.0/5

Jodie N. Friends - Confirmed reviews ALL

Great experience

Dear JODIE, We very much appreciate your comments regarding your stay at the Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eddie V

Customer review rating 2.0/5

Kellyanne L. Couples - Confirmed reviews ALL

Mantra on the inlet is a great location with the Main Street on the door step and so close to restaurants. We had room 103, which unfortunately faced the Main Street. There was a lot of noise from pubs and clubs at night, we also had workers replacing guttering at our window at 6.30am the first morning and the garbage truck emptying bins at 5.30am the next. Our room was older and did not look pictures represented. KItchen is a very small and not a full kitchen. Your experience may be better in one of the rear rooms away from the Main Street.

Dear Kellyanne, Thank you for your feedback. We’re pleased you enjoyed our central location and easy access to restaurants and the Main Street. We appreciate your comments regarding the room, kitchenette and external noise. We’re sorry for the disturbance caused by the guttering works during your stay (unfortunately this where organized for the pub and we did not have control over the starting time), and your feedback regarding the room presentation has been shared with the relevant team. We hope to welcome you back again in the future. Eddie V

Customer review rating 2.5/5

Kylie W. Families - Confirmed reviews ALL

The location was perfect for a wedding at the Wharf. The catch then is close to pubs and noisy. The bed was very comfortable but the room was very, very tired and in need of some up keep. Multiple taps dripping, older TV in bedroom and the table and bathroom floors needed more than a quick wipe over. The accommodation has multiple levels and stairs so be prepared.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mantra Team

Customer review rating 0.5/5

Mark I. Families - Confirmed reviews ALL

On the Thursday night iwas awaken at 2.21am first people wanting a drink of water, then at 3.00am this is when I had a gut full and rang reception to get security. I also had my elderly mother in another room an I was worried all the time she would open the door. I later find out the car park door doesn't get shut. All the other do and you have to use your key. Very disappointing on site security.room was nice.

Dear Mark, Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with your room. We’re sorry to hear about the overnight disturbance and understand your concerns, particularly while travelling with your elderly mother. Your comments regarding the car park access and property security have been passed on to our management team for review. Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future. Eddie V

Customer review rating 5.0/5

Bob B. I. P. L. Families - Confirmed reviews ALL

Great spot and outlook, easy to access everything.

Dear Bob B. I. P. L., We very much appreciate your comments regarding your stay at the Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Team

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Great venue and staff very good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Team

Other web-users rate our hotel

  • 164 reviews 9.4/10 Location
  • 207 reviews 7.4/10 Room
  • 89 reviews 4.2/10 Service
  • 103 reviews 2.2/10 Amenities
  • 50 reviews 4.9/10 Cleanliness

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