Mantra on the Inlet Port Douglas 4 stars

Customer review rating (ALL Rating) 4.1/5 215 reviews

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Description

Hotel extras

  • Designated outdoor barbecue area in our landscaped gardens, overlooking the heated pool & spa

  • Featuring colonial style architecture, self-contained apartments with in-room internet access

  • Located between the famous World Heritage-listed attractions of the Great Barrier Reef

  • Port Douglas also boasts over 50 cafes and restaurants for plenty of options for eating out

  • The pristine Four Mile Beach less than five minutes walk from the main street of town

Our accommodation(s)

Book this hotel
Room 1

Room

Hotel Room

  • 2 pers. max
  • 42 / 452 sq ft
  • Bedding 1 x Queen size bed(s)

Hotel location

Mantra on the Inlet Port Douglas

Cnr Wharf Street and Macrossan, Street
4877 PORT DOUGLAS
Australia

GPS:-16.481134, 145.462299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

For those days you want to relax at the resort why not laze by or cool off in our outdoor pool and spa, the perfect way to enjoy Port Douglas' weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  215 reviews

Customer review rating 2.0/5

Carolyn O. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your detailed feedback. We're pleased to hear you enjoyed the beautiful views, your room, and the balcony, as well as our central location in the heart of Port Douglas. It's wonderful to know these aspects of your stay were highlights. We're sorry to learn that the surrounding nightlife and street noise affected your ability to get a good night's sleep. As we're located in the centre of town, nearby venues can be lively, particularly on some evenings, and we understand this may not suit guests seeking a quieter stay. We regret that this impacted your overall experience. We also apologise for the inconvenience caused by the luggage lift being out of service at the time of your departure. We understand how frustrating this would have been, particularly when carrying luggage via the stairs. As our property does not have a passenger lift, we encourage guests with mobility concerns to contact us before arrival so we can recommend the most suitable accommodation where possible. Thank you for also mentioning our housekeeping service. For shorter stays, daily servicing is not provided, although additional amenities are always available on request through Reception. We appreciate your honest feedback, as it helps future guests make informed decisions and assists us in identifying areas where we can improve communication before arrival. We hope you'll consider staying with us again should your travels bring you back to Port Douglas, and we'd be happy to recommend a quieter room location if one is available. Kind regards,

Customer review rating 4.0/5

Victoria N. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.0/5

Eugenia C. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. We apologise that you found it difficult to access our reception team during your stay, as well as for the inconvenience caused by the baggage lift being unavailable when you departed. We understand how frustrating it must have been to carry your luggage down three flights of stairs. We also appreciate your comments regarding the noise from the surrounding pubs. As we are located in the heart of the entertainment precinct, evening noise can sometimes be experienced, and we understand this may not suit every guest. Thank you for your suggestion regarding double-glazed windows—we value this feedback and will certainly take it into consideration as we continue to look for ways to improve our guests' comfort. We appreciate your honest feedback and hope you'll consider giving us another opportunity to provide you with a more enjoyable stay in the future. Kind regards, The Management Team

Customer review rating 4.0/5

Tui H. Couples - Confirmed reviews ALL

Thank you for your wonderful review. We're delighted to hear you found your room clean, comfortable, and well appointed, and that you enjoyed our central location with easy access to the local shops, restaurants, and pubs. We appreciate your feedback regarding the stairs. As our property does not have an elevator, we understand this can present a challenge for some guests, and we recommend contacting us before arrival so we can do our best to allocate a room that best suits individual mobility needs. Thank you again for staying with us. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future. Kind regards, The Mantra Heritage Team

Customer review rating 2.5/5

Robert A. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your overall stay with us, but we are truly sorry that your arrival did not meet the high standards we strive to provide. We sincerely apologise for the cleanliness issues you encountered upon check-in and understand how disappointing this must have been after your journey. We appreciate your patience while our housekeeping team attended to the apartment on the second day, and we are pleased that the remainder of your stay was enjoyable. Your comments have been shared with our housekeeping team to ensure our arrival inspections are more thorough and consistent, so future guests receive the warm welcome they expect and deserve. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with the seamless experience you should have received from the moment you arrived. Kind regards, The Management Team

Other web-users rate our hotel

  • 169 reviews 9.5/10 Location
  • 217 reviews 7.4/10 Room
  • 89 reviews 3.7/10 Service
  • 103 reviews 2/10 Amenities
  • 87 reviews 5.9/10 Comfort
  • 55 reviews 5.2/10 Cleanliness
  • 13 reviews 3.8/10 Wellness Area
  • 12 reviews 6.1/10 Value

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