Mantra on the Inlet Port Douglas 4 stars

Customer review rating (ALL Rating) 4.1/5 223 reviews

Mantra on the Inlet Port Douglas - Image 1
Mantra on the Inlet Port Douglas - Image 2
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Cnr Wharf Street and Macrossan, Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Designated outdoor barbecue area in our landscaped gardens, overlooking the heated pool & spa

  • Featuring colonial style architecture, self-contained apartments with in-room internet access

  • Located between the famous World Heritage-listed attractions of the Great Barrier Reef

  • Port Douglas also boasts over 50 cafes and restaurants for plenty of options for eating out

  • The pristine Four Mile Beach less than five minutes walk from the main street of town

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 42 m² / 452 sq ft
  • Bedding 1 x Queen size bed(s)

Hotel location

Mantra on the Inlet Port Douglas

Cnr Wharf Street and Macrossan, Street
4877 PORT DOUGLAS
Australia

GPS:-16.481134, 145.462299

Telephone
Fax +61 7 4084 2333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

For those days you want to relax at the resort why not laze by or cool off in our outdoor pool and spa, the perfect way to enjoy Port Douglas' weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  223 reviews

TripAdvisor Rating  3.5/5  378 reviews

Good Stay

Customer review rating 3.5/5

Kuldeep S. Business - Confirmed reviews ALL

Stay was good. Bathroom tiles were not clean. As a gold member i should get welcome drink but no one asked about that. A bit disappointed.

Dear S., We very much appreciate your comments regarding your stay at the Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. We do apologise that we did not recognise your Accor status - as the booking came through a Travel Agent, we were not made aware of your membership or contact details. If you book direct with us, we can ensure your membership is acknowledged and you get the best rates possible! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Knight

Well located, nice room

Customer review rating 3.5/5

Darren D. Couples - Confirmed reviews ALL

No lift , stair access only ,luggage lift out of order for some time ,

Dear Darren, We very much appreciate your comments regarding your stay at the Mantra on the Inlet Port Douglas. We are aware of the issues with the baggage lift, and do apologise for the inconvenience, however we are happy to hear that you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Knight

Nice experience

Customer review rating 3.5/5

Martin L. B. Couples - Confirmed reviews ALL

Well located, good facilities, however late check in customer service was rude and unprofessional.

Dear MARTIN L., Thank you very much for your kind comments regarding your recent stay at the Mantra on the Inlet Port Douglas. We are always delighted to receive positive feedback, and I will be sure to share your comments with our team. I am confident that your feedback will inspire and motivate our staff as we continue to work towards enhancing the quality of our services. We also appreciate your mention of our night service, and I will ensure that your feedback is passed along to the relevant team. Thank you once again for taking the time to share your experience with us. We look forward to welcoming you back and hope your next visit is just as enjoyable as the last. Sincerely,

Cold shower

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

Left the hotel at 4:30 AM and the shower had cold water. This is not the first time it has happened. Called the hotel and they weren't overly helpful either.

Dear LAUREN L., Thank you for taking the time to tell us about your experience at the Mantra on the Inlet Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great view from room, room itself was very, very good. Always love staying in either 219 (as this time) or 117 looking out over the inlet and park.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

As above.

Dear GARY L., We very much appreciate your comments regarding your stay at the Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 169 reviews 9.5/10 Location
  • 199 reviews 6.2/10 Room
  • 96 reviews 5.2/10 Service
  • 97 reviews 2.5/10 Amenities
  • 76 reviews 5.3/10 Comfort
  • 63 reviews 4.5/10 Cleanliness
  • 8 reviews 10/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.