Mantra on the Inlet Port Douglas 4 stars

Customer review rating (ALL Rating) 4.2/5 213 reviews

Mantra on the Inlet Port Douglas - Image 1
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Description

Hotel extras

  • Designated outdoor barbecue area in our landscaped gardens, overlooking the heated pool & spa

  • Featuring colonial style architecture, self-contained apartments with in-room internet access

  • Located between the famous World Heritage-listed attractions of the Great Barrier Reef

  • Port Douglas also boasts over 50 cafes and restaurants for plenty of options for eating out

  • The pristine Four Mile Beach less than five minutes walk from the main street of town

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 42 / 452 sq ft
  • Bedding 1 x Queen size bed(s)

Hotel location

Mantra on the Inlet Port Douglas

Cnr Wharf Street and Macrossan, Street
4877 PORT DOUGLAS
Australia

GPS:-16.481134, 145.462299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

For those days you want to relax at the resort why not laze by or cool off in our outdoor pool and spa, the perfect way to enjoy Port Douglas' weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  213 reviews

Customer review rating 5.0/5

Sally W. Solo - Confirmed reviews ALL

Fantastic break away in the Mantra Inlet. Loved the tropical, open look with fllor to ceiling folding shutters, balcony, spa bath, comfy couch and bed large TV and all the amenities. Will book again.

What a great review to read Sally! Very pleased to see that you've enjoyed all aspects of your stay. It is a unique property that we love. We hope to see you again in the future. Kind regards, Margaux General Manager

Customer review rating 5.0/5

Glenn F. Couples - Confirmed reviews ALL

Great location, great room friendly and helpful staff

Thank you for the fantastic rating Glenn! It is a pleasure to read that you've had a great stay at Inlet. Kind regards Margaux General Manager

Customer review rating 2.0/5

Edward S. Families - Confirmed reviews ALL

Great location , building is just getting old and in need of some upgrade

Dear Edward Thank you for taking the time to share your feedback. we will take this feedback and pass it onto our management team to make them aware of the need for changes. We hope to welcome you back to our hotel very soon! Sincerely, Mantra on the Inlet team

Customer review rating 4.0/5

Winston S. K. Families - Confirmed reviews ALL

Did. It know there was no lift

Dear WINSTON, We very much appreciate your comments regarding your stay at the Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Deborah P. Couples - Confirmed reviews ALL

This hotel is well located on the ocean end of popular Macrossan Street and while the hotel is tired, the rooms are clean and comfortable. There the good feedback ends. There is no-one in reception at any time, when you arrive you read a sign telling you to pick up the phone and call, where someone tells you how to get the key. There are many stairs, to get to your room you may have to go up stairs and then down half a flight to get to your level, then at the other end of the floor you may have to go down stairs again to get to your room. There is no lift, just a clunky goods lift you can put your luggage in and send it up/down, then take the stairs to meet it Not a great experience unless you are expecting the AirBNB experience, which we weren't The Accor Membership welcome drinks, they were two small bottles of soft drink, I assumed the previous guests had left them in the fridge This hotel should not be in the Accor group

Thank you for taking the time to share your detailed feedback. We are pleased to hear you enjoyed our excellent location at the ocean end of Macrossan Street and found your room clean and comfortable. We sincerely apologise that several aspects of your stay did not meet your expectations. We understand your frustration regarding the self-check-in process, the layout of the property, and the lack of lift access. As our hotel operates with limited onsite reception services, we appreciate that this style may not suit every guest, and your comments highlight areas where we need to better communicate the experience prior to arrival. We are also disappointed to hear your Accor membership welcome amenities fell short of expectations. This is certainly not the impression we wish to leave with our valued members, and your feedback will be shared with the team for review. We truly value your comments as they help us improve both our service and guest communication. Thank you again for your feedback, and we regret that your stay did not provide the experience you were hoping for.

Other web-users rate our hotel

  • 174 reviews 9.4/10 Location
  • 218 reviews 7.2/10 Room
  • 81 reviews 3.7/10 Service
  • 99 reviews 2.3/10 Amenities
  • 85 reviews 5/10 Comfort
  • 56 reviews 6/10 Cleanliness
  • 9 reviews 3.9/10 Food

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