Mantra on the Inlet Port Douglas 4 stars

Customer review rating (ALL Rating) 4.2/5 214 reviews

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Description

Hotel extras

  • Designated outdoor barbecue area in our landscaped gardens, overlooking the heated pool & spa

  • Featuring colonial style architecture, self-contained apartments with in-room internet access

  • Located between the famous World Heritage-listed attractions of the Great Barrier Reef

  • Port Douglas also boasts over 50 cafes and restaurants for plenty of options for eating out

  • The pristine Four Mile Beach less than five minutes walk from the main street of town

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 42 / 452 sq ft
  • Bedding 1 x Queen size bed(s)

Hotel location

Mantra on the Inlet Port Douglas

Cnr Wharf Street and Macrossan, Street
4877 PORT DOUGLAS
Australia

GPS:-16.481134, 145.462299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

For those days you want to relax at the resort why not laze by or cool off in our outdoor pool and spa, the perfect way to enjoy Port Douglas' weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  214 reviews

Customer review rating 4.0/5

Brett B. Couples - Confirmed reviews ALL

absolutely brilliant but the rooms are in need of an upgrade

Dear Brett, We very much appreciate your comments regarding your stay at the Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

David H. Families - Confirmed reviews ALL

The room was in a great location, walking distance to shops and restaurants. I found the bed too firm and struggled to sleep. The tv was old and didn't offer any streaming service (not a huge deal). Woke up to a tree lopper at 7am on Easter Saturday. Great room overall, just a few things that brought it down a few points.

Dear David, Thank you for taking the time to tell us about your experience at the Mantra on the Inlet Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 2.0/5

Stephen B. Friends - Confirmed reviews ALL

Disappointing, Tired rooms and unstaffed, not what was expected looking at the listing, and the maintenance /construction work was not mentioned either at check-in or prior. The 'view' is basically the roof of the adjoining properties and the noise of the Airconditioning and fans from other buildings not ideal.

Dear STEPHEN, Thank you for taking the time to tell us about your experience at the Mantra on the Inlet Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the time we did not have any notice of works happening of the property so must be another adjacent building doing repairs, unfortunately we cannot have knowledge of this if we are not informed. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra inlet team

Customer review rating 2.0/5

Lilian M. Solo - Confirmed reviews ALL

I found it very disturbing that the Hotel could allow the Business next door to play loud music from 9 PM to 2AM- Later learnt that the Restaurant next-door (Iron Bar) became a night club and this went on from Thursday to Saturday or Sunday, not so sure. But got this information firsthand as I was forced to get out of bed to find out where the loud music was coming from. It felt as if the party was right on my balcony. I was expecting to have a good two days of sleep after surviving a cyclone and being stranded in the Daintree for a number of days. But this was not the case. Also, there was a fob missing from my keys- when I called reception to ask about entry, they were not very helpful had to figure out how to gain entry using a side door and one of the keys on the room keys (receptionist told me that there is supposed to be a fob on the keys- keys had no fob). I even asked the receptionist on the phone if one of the keys on the key ring could be used but she said that she had no idea. So, I had to try my luck with the set of keys (I would recommend that you indicate in your welcome letter about the keys/fob and entry clearly- to avoid confusion)

Dear LILIAN M., Thank you for taking the time to tell us about your experience at the Mantra on the Inlet Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 1.5/5

Donna M. Families - Confirmed reviews ALL

When I placed my glasses on the headboard, they fell back. On retrieving them the back of the headboard was full of dust and cobwebs. I also received a bite on my left upper arm during the night. Visible 3 days later. I have photos.

Dear DONNA, Thank you for taking the time to tell us about your experience at the Mantra on the Inlet Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra on the Inlet team

Other web-users rate our hotel

  • 172 reviews 9.5/10 Location
  • 212 reviews 6.8/10 Room
  • 77 reviews 4.1/10 Service
  • 91 reviews 2.6/10 Amenities
  • 82 reviews 5.1/10 Comfort
  • 53 reviews 5.2/10 Cleanliness

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