Mantra on the Inlet Port Douglas 4 stars

Name: Mantra on the Inlet Port Douglas
Address: PORT DOUGLAS, 4877, AUSTRALIA
Telephone: (+61)1300092872
Rating: 4.1

Customer review rating 4.1/5 161 reviews

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+ 6 Services

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Mantra on the Inlet Port Douglas

We look forward to welcoming you to Mantra on the Inlet! Robyn Buick, Hotel Manager; inlet.gm@mantra.com.au or 07 4084 2000

Robyn BUICK, Hotel Manager

Mantra on the Inlet offers intimate colonial style walk-up accommodation, with Hotel Rooms and 1 and 2 Bedroom Spa Suites with private balconies. Providing easy access to the Great Barrier Reef and Daintree Rainforest, whether you're into bushwalking or scuba div ing and snorkelling, or wish to relax beside the heated outdoor pool and spa, we've got you covered. The main street location puts shopping and dining on your doorstep, with the marina 100 metres away and beach just 400 metres from the resort.

Hotel extras

Located in the city centre
Spacious, self-contained apartments
Walking distance to golden beaches
Close to restaraunts and bars
Walking distance to main attractions.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

WIFI/Internet AccessPaying
- WIFI at the hotel (Paying)
- WIFI in the communal areas (Paying)
- WIFI in your room (Paying)
Private indoor parking
100% non-smoking hotel
Air conditioning
CAIRNS AIRPORTPaying

Copy/print service available

Hotel location

Mantra on the Inlet Port Douglas

Cnr Wharf Street and Macrossan
Street
4877
port douglas
australia

Tel: +611300092872

Fax: (+61)7/40842333

Contact email :

Check-in from 14h00

Check out up to 10h00

By plane
CAIRNS AIRPORT At 65km / 40.39 miles - Shuttle paying

GPS :-16.481134, 145.462299

Our accommodations

Mantra on the Inlet is a colonial style resort offering compact Hotel Rooms with standard facilities, or more spacious 1 and 2 Bedroom Spa Suites with in-room kitchenette, laundry facilities, whirlpool spas and private timber balconies with a view. All room feature in-room entertainment with cable TV, wireless internet, air-conditioning, ceiling fans and tea and coffee making facilities.

Hotel Room

Max. number of persons: 2
Area: From 42 m² / 452 sq ft

Satellite/cable colour TV

Room

Really bad room

Alisdair Couples - 26/06/2020 Confirmed reviews ALL

Room was small, and not private. All that separated us from a popular thoroughfare were some loose louvres that when closed did not look substantial enough to create a barrier from prying eyes. To add to this the view from the room was the underside of some stairs giving the whole area a really grungy dark and unclean feeling. Having stayed at many a hotel and many am Mantra, this particular experience is the worst I have had at the price point.

Good location and well appointed room

Ljude Couples - 14/06/2020 Confirmed reviews ALL

Lovely room but needs a coat of paint

Great location

Suze Friends - 11/03/2020 Confirmed reviews ALL

Recently had a 4 night stay with my friend who was visiting Australia from the UK. The location was great, right on the high st near bars and restaurants and a short walk to the harbour and also to 4 mile beach. Room was great, clean with kitchen etc. Would not hesitate to return.

Dear Suze, We very much appreciate your comments regarding your stay at the Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. The location of the hotel along with great sized rooms are certainly benefits and we are glad to read you enjoyed them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very central

Anonymous Couples - 09/03/2020 Confirmed reviews ALL

Clean, tidy but very small. Bed up against wall.

Dear Patricia, We very much appreciate your comments regarding your stay at the Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. If the size do the room is indeed to small for you, may I suggest booking the 1 Bedroom on your next visit. With a spa bath in the bathroom, these rooms are much larger and include your own balcony. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brad C. and Team

Overnight stay

Anonymous Couples - 05/03/2020 Confirmed reviews ALL

Good location for the function we were attending, but accessibility to rooms was problematic due to the number of flights of stairs from the car park and street level: not ideal for "seniors". Room was clean and modern, and facilities adequate for a one night stay: room would have been too small for a longer stay.

Dear Merewyn,, We very much appreciate your comments regarding your stay at the Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I note your comments about the stairs and may i suggest that next time you are in Port Douglas you look at making a reservation at one of our other properties in town - Mantra in the Village, which has lift access to all rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brad C. and Team

Good stay

Cherrie C. Couples - 01/03/2020 Confirmed reviews ALL

We love the room and location will be staying in there again

Dear Cherie, Thank you for your great Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Please accept my apology that the sparkling water was not in your room as this was noted on your reservation as a Silver status member. Kind Regards, Brad C. and Team

Central location

Paul Couples - 17/02/2020 Confirmed reviews ALL

Brilliant location in the very hub of Port Douglas' Main street. The central location means there is night- life and street noise. Some neglected maintenance and the check in process (unmanned desk) lower the overall experience. Very good value for the size of the 1 bedroom spa suite with a large balcony.

Dear Paul, We very much appreciate your comments regarding your stay at Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. We value your feedback and have noted some of the concerns. It is pleasing to read that overall you enjoyed your stay. As a Gold Accor Loyalty member we regret that we were unable to upgrade you, however there was not a higher room category to upgrade you to. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brad C. and Team

Great

Karen A. M. Couples - 16/02/2020 Confirmed reviews ALL

We had a lovely stay, overnight only, but purpose of our visit was a short getaway for Valentine’s Day. On what was a record breaking heatwave period (Port Douglas streets were deserted) we were fresh and cool in our room, enjoying the spa, the views and the comfy bed.

Dear Karen and M., We very much appreciate your comments regarding your stay at Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. The HOT weather certainly made things uncomfortable whilst outside and it is pleasing to read you could enjoy the air conditioned room and spa during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brad C. and Team

Anonymous Families - 10/02/2020 Confirmed reviews ALL

Send review last week...????? Lucky we had 2 rooms as there was no hairdryer or iron in main room. Also on booking the receptionist said she would leave a card for my son to wish him happy 21st as we were having the function at the courts house & it was also my daughters birthday the next day -so she was going to leave a card for her - neither was done so a little disappointed. Thanks Nicole

Dear Nicole, Thank you for taking the time to tell us about your experience at the Mantra on the Inlet Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am extremely sorry that the cards that were promised were not there. We appreciate your sharing your concerns, and when you decide to return to Port Douglas please contact me directly so that we can provide a far better experience for your next stay. Sincerely, Brad C. and Team

Great stay

Russell Couples - 08/02/2020 Confirmed reviews ALL

Great

Dear Russell Thank you for your 5 Star Review! We are glad that you enjoyed your stay with us! We appreciate your business and look forward to your return. Kind Regards Robyn B Hotel Manager

Lexie Couples - 06/02/2020 Confirmed reviews ALL

1. Good location to the event we attend 2. Advised when we book no local discount, but other people staying at the same location received locals discount 3. Requested view when booking made yep got a view of the pub roof GREAT!!!!!!! 4. Room was tired looking - dust and dirt from manhole above spar - paint missing of the walls 5. We booked in after 5pm and message at reception advising to provide credit card details tried several times next day but reception was unattended - went for a walk note put under the door regarding credit card phone reception advice would be at reception BUT AGAIN there was no one there - I spent most of my day waiting to provide card details to the invisible reception staff 6. Very unprofessional and has put me off booking with Mantra again anywhere

Dear Lexie, Thank you for taking the time to tell us about your experience at Mantra on the Inlet, Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and if you decide to return please contact me directly so that we can ensure a more pleasant stay and one that meets your expectations. Sincerely, Brad C. and Team

Good position

Anonymous Couples - 01/02/2020 Confirmed reviews ALL

We asked for a room with a better Veiw via email days before our stay and got no reply even though the hotel was nearly empty. We saw no one @ check in and no staff during our stay to upgrade.Room @ top of stairs was not good as I have heart condition and stairs are a problem I wished to discuss with staff but no staff around.

Excellent Location

Jwoll Families - 31/01/2020 Confirmed reviews ALL

Great place to stay right in the middle of town with all conveniences at your door! Love the relaxed vibe of this Motel and very accommodating to your needs, would definitely recommend staying here.

Dear Jane, We very much appreciate you taking the time to complete our survey following your stay at the Mantra on the Inlet. It is always such a pleasure to receive positive feedback and we are delighted to hear you enjoyed staying with us again! Thank you again for sharing your experience, and please let us know when you next return to Port Douglas and we will ensure you are well looked after. Kind regards, Robyn B General Manager

Great location

Jules Couples - 29/01/2020 Confirmed reviews ALL

Great location, easy check in / check out - fantastic room with great facilities - highly recommend

Dear Thank you for your 5 Star Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return. Kind Regards Robyn B Hotel Manager

Ex location and good value.

Anonymous Couples - 26/01/2020 Confirmed reviews ALL

good value form money, good room and good location

Dear Wendy, We very much appreciate your comments regarding your stay at the Mantra on the Inlet. It is always such a pleasure to receive positive feedback and we are delighted to hear you enjoyed your stay with us and felt well looked after! We are sorry to hear our reception hours may impacted your stay with us. As we are a small boutique resort our hours are limited however we are available 24 hours a day by use of your in-room phone or the guest phone at reception. Thank you again for sharing your experience, and please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Robyn B General Manager

Anonymous Couples - 19/01/2020 Confirmed reviews ALL

Reception staff that I booked with was exceptional and room absolutely delightful. Maybe a little more attention to upkeep of pool area. Some older guests may need assistance with luggage up all the stairs

Dear Joanne, We very much appreciate your comments regarding your stay at the Mantra on the Inlet. It is always such a pleasure to receive positive feedback and we are delighted to hear you enjoyed your stay with us and felt well looked after by our friendly staff before and during your stay! Thank you again for sharing your experience, and please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Robyn B General Manager

The best location in town

Arthur D. Couples - 10/01/2020 Confirmed reviews ALL

Always enjoy a stay at the Mantra Inlet, but this time not quite as good as previous visits. No more Mantra+ benefits and some unresolved problems with the room. A very nice welcoming letter informing that there was complementary water in the fridge - but there wasn’t. The dishwasher didn’t work during our whole stay, told it would be repaired but it wasn’t. Washing machine was full to the brim with water when we went to use it, obviously house keeping hadn’t checked it, had to work out how to empty it ourselves as it was the weekend and no maintenance available. I think you need to try harder

Dear Arthur, Thank you for taking the time to tell us about your experience at the Mantra on the Inlet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This is not the high standard we pride ourselves on at Mantra on the Inlet and we appreciate you taking the time to let us know. Our Reception and Maintenance team are available 24 hours a day, I sincerely apologize that this was not the information passed on to you when raising your concerns about a number of maintenance issues. I have spoken with our Maintenance Assistant and our Front Office Supervisor regarding this and they have both passed on their apologies. Arthur we would love to turn your Mantra experience around, please do not hesitate to contact me directly should you next return to beautiful port Douglas and I will personally arrange your accommodation and ensure you are well looked after. Sincerely, Robyn B General Manager

GREAT SHORT STAY TRIP AT MANTRA ON THE INLET

Karen Couples - 06/01/2020 Confirmed reviews ALL

We've stayed at the property before several times in the past 5 years and it was very pleasing that Management have obviously listened to some of the more common concerns of guests. Since our last stay approximately 12 months ago a luggage lift has been installed and a more responsive "reception" (desk still unmanned most hours but now a 24 hour reception line) system has been put in place. The room we stayed in was also much cleaner than the last one we stayed in...another plus. The location and facilities remain fabulous!

Dear Karen, We very much appreciate your comments regarding your stay at the Mantra on the Inlet. It is always such a pleasure to receive positive feedback and we are delighted to hear you enjoyed your stay with us and appreciated our improvements! Valued feedback such as yours is greatly appreciated and we cant wait to have you back again! Please do not hesitate to let us know any more areas of improvement that we can focus on to ensure our guest experience is the best that it can be. Thank you again for sharing your experience, and please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Robyn B General Manager

Nice accommodation but no lift

Deb Couples - 05/01/2020 Confirmed reviews ALL

Nice place to stay but no lift and lots of stairs

Dear Deb, We very much appreciate your comments regarding your stay at the Mantra on the Inlet. It is always such a pleasure to receive positive feedback and we are delighted to hear you enjoyed your stay with us. We are sorry to hear the stairs impacted your stay, we are more than happy to assist with luggage anytime. Thank you again for sharing your experience, and please let us know when you next return to Port Douglas and we will ensure you are well looked after. Sincerely, Robyn B General Manager

Very enjoyable

Michelle Families - 29/12/2019 Confirmed reviews ALL

Was a great weekend . We all enjoyed ourselves . The rooms were fabulous .

Dear Michelle, We very much appreciate your comments regarding your stay at Mantra on the Inlet Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brad C. and Team

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