Mantra Aqueous Port Douglas 4 stars

Customer review rating (ALL Rating) 4.5/5 795 reviews

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Description

Hotel extras

  • Soak up the North Queensland sun in our four outdoor lagoon style pools.

  • Feel at ease with our secure undercover parking.

  • Treat yourself to a kid-free adventure with our child minding services.

  • Utilise our business centre with an internet lounge (note fees apply).

  • Stay up to date virtually with our in-room internet access.

Our accommodation(s)

Hotel location

Mantra Aqueous Port Douglas

3 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.485091, 145.466119

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

4 pools

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  795 reviews

TripAdvisor Rating  4.2/5  1,710 reviews

Locked out after paid in full

TripAdvisor rating 1.0/5

akabauer TripAdvisor review

Do you know what happens when you get locked out of the room at the Mantra Aqueous? Unfortunately, it’s a horrific experience any full paying guest should never endure. All of our belongings-clothes, car keys, meds, contacts, solutions, were in the room as the key no longer worked. After a full day of being on the GBR with our wet bathing suits, we looked forward to a shower and a nice dinner out. There’s NO staff on duty after 5 pm and at 6 pm, you get locked out of the hotel. They are too cheap to employ another staff member so they have a system where you call and someone is supposed to answer. This epically failed. We redialed over 100x, and when we got someone, we got cut off. Where do we sleep tonight? I ran to the 2 other Mantras in flip flops while my husband held the front door only to find the same failed system in place there too. I called the emergency number from my cell….”Hold the line please.” And cut off. After 2 hours, we finally spoke to someone, told them not to put us in hold, and requested to send someone. 2 people arrived and said they only got my message 1 min ago and told us ‘we are fine now.’ Fine wasn’t the word I would use and I wrote to the mgr and spoke to him the day we left. After 2 weeks I had to follow up before we left Australia and the mgr said he didn’t hear back from the phone service co. He sent me an Accor gift card valued at USD 65 which expires in 3 years. Not even a one night stay. When I complained even more with corporate, they added 2000 points which expire after a year and I’ll never use. The whole experience was a nightmare. The pool had thick green algae. See pics. I booked a swim out room but didn’t get. The travel agent blamed the hotel and the hotel blamed the travel agent. I wouldn’t recommend this hotel to my worst enemy.

Customer review rating 3.5/5

Amanda J. Solo - Confirmed reviews ALL

Great location. 4 pools. Secure undercover free parking. Good kitchen facilities in room. Helpful front desk staff. Would definitely stay here again

Customer review rating 5.0/5

Eric H. Couples - Confirmed reviews ALL

Second time we've stayed here. Nice well equipped rooms and well worth booking a ground floor room with direct access to a pool. Easy walking distance to amenities. Thoroughly recommend.

Dear Eric, Thank you for choosing to stay with us again and for your wonderful feedback. We’re delighted to hear you enjoyed the well-equipped rooms and the convenience of a ground floor room with direct pool access. Our central location is certainly a favourite with many guests, so it’s great to know it added to your experience. We truly appreciate your recommendation and look forward to welcoming you back for a third visit in the future. Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Danielle F. Couples - Confirmed reviews ALL

We felt like we had the entire hotel to ourselves. Enjoyable & comfortable

Customer review rating 4.0/5

John C. Couples - Confirmed reviews ALL

If you are looking for a local getaway, you could do a lot worse than Mantra Aqueous Port Douglas. Located in the heart of town, within walking distance to all businesses and watering holes in Macrossan St and just down the street from 4-Mile beach. The nightly price of a room is around the mid point of what is on offer in Port.

Hi John, Thank you for your lovely review and for choosing Mantra Aqueous Port Douglas for your local getaway. We’re delighted you enjoyed our central location and the convenience of being so close to Macrossan Street and Four Mile Beach. It’s great to hear you found our pricing to be good value as well. We truly appreciate your feedback and hope to welcome you back again very soon. We will pass on your nice words about Laura. Kind regards, Donnie Hernandez

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Other web-users rate our hotel

  • 456 reviews 9.9/10 Location
  • 564 reviews 7.5/10 Room
  • 409 reviews 8.3/10 Service
  • 13 reviews 4.2/10 WiFi
  • 230 reviews 8.1/10 Pool
  • 229 reviews 6.2/10 Cleanliness
  • 77 reviews 8.5/10 Wellness Area

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