Mantra Aqueous Port Douglas 4 stars

Customer review rating (ALL Rating) 4.5/5 757 reviews

Mantra Aqueous Port Douglas - Image 1
Mantra Aqueous Port Douglas - Image 2
Mantra Aqueous Port Douglas - Image 3
Mantra Aqueous Port Douglas - Image 4
3 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Soak up the North Queensland sun in our four outdoor lagoon style pools.

  • Feel at ease with our secure undercover parking.

  • Treat yourself to a kid-free adventure with our child minding services.

  • Utilise our business centre with an internet lounge (note fees apply).

  • Stay up to date virtually with our in-room internet access.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Spa Swim Out Room

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Pool side
  • Most of the accommodation: Terrace
See availabilities

Apartment

1 Bedroom Swim Out Apartment

Photo out of - 1 Bedroom Swim Out Apartment

Our 1 Bedroom Swim Out rooms are located on the ground floor leading onto your own private deck beside the pool. Offering a balcony with spa plus the convenience of a full kitchen, laundry, separate lounge and dining area along with WiFi access.

  • Views:

    Pool side

  • Most of the accommodation:

    Terrace

Max. number of persons
3
Area
From 72 m² / 775 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

2 Bedroom Dual Key Apartment

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

2 Bedroom Swim Out Apartment

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

2 Bedroom Dual Key Swim Out Apartment

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Hotel location

Mantra Aqueous Port Douglas

3 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.485091, 145.466119

Telephone
Fax +61 7 4099 0001
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • CNS Additional charge
  • CAIRNS AIRPORT Additional charge

In hotel

Hotel informations

  • 60 rooms
  • 31 connecting rooms
  • 60 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Polish

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Family

Services for children

  • Tourist guide for families
  • Children''s TV Channels

Well-being

Mantra Aqueous Pool One

  • Outside
  • On site

Mantra Aqueous Pool Three

  • Outside
  • On site

Mantra Aqueous Pool Two

  • Outside
  • On site

Mantra Aqueous Pool Four

  • Outside
  • On site

Sports and leisure

Glass bottom boat

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Boat excursions

  • Nearby

Scuba diving

  • Nearby

Deep sea fishing/Sea fishing

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 37 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.04 m / 6.73 ft

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

4 pools

Photo out of - Pool

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Mantra Aqueous Pool One

Take some time out to relax by one of our pools during your stay at our hotel. There are four pool located on the South and West sides that are accessible by all guests staying at the resort.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.79 m / 5.9 ft
  • Pool Depth Max: 2 m / 6.55 ft

Mantra Aqueous Pool Three

Take some time out to relax by one of our pools during your stay at our hotel. There are four pool located on the South and West sides that are accessible by all guests staying at the resort.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.79 m / 5.9 ft
  • Pool Depth Max: 2 m / 6.55 ft

Mantra Aqueous Pool Two

Take some time out to relax by one of our pools during your stay at our hotel. There are four pool located on the South and West sides that are accessible by all guests staying at the resort.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.79 m / 5.9 ft
  • Pool Depth Max: 2 m / 6.55 ft

Mantra Aqueous Pool Four

Take some time out to relax by one of our pools during your stay at our hotel. There are four pool located on the South and West sides that are accessible by all guests staying at the resort.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring
  • Shower

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.79 m / 5.9 ft
  • Pool Depth Max: 2 m / 6.55 ft

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  757 reviews

Customer review rating 5.0/5

Julie G. Families - Confirmed reviews ALL

Dear Julie, We’re so pleased to hear you had a great stay at Mantra Aqueous! It’s lovely to know our welcoming team and convenient location helped make your visit enjoyable. With Port Douglas’ shops, restaurants and Four Mile Beach just a short stroll away, it’s a great spot to enjoy everything the area has to offer. Thank you for choosing to stay with us. We hope to welcome you back for another relaxing getaway soon! Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Ron L. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Tony B. Couples - Confirmed reviews ALL

Dear Tony, Thank you for sharing your feedback. I’m sorry that our housekeeping arrangements weren’t clear and that this impacted your stay. We don’t provide daily housekeeping as part of our standard accommodation offering. This information is generally shared with guests before arrival and is also outlined in our in-room compendium. Additional housekeeping services can be arranged for a fee, and our reception team is available to assist with requests for extra supplies. We appreciate your feedback, as it helps us identify where we can improve communication and ensure guests know what to expect before they arrive. Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

David B. Friends - Confirmed reviews ALL

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Donnie Hernandez General Manager

Customer review rating 5.0/5

Sarah I. Couples - Confirmed reviews ALL

Dear Sarah, Thanks so much for the lovely review! We’re really happy to hear you enjoyed the space, comfort and cleanliness of your room. Our location is hard to beat, isn’t it? Close to all the action on Macrossan Street, but tucked away enough to enjoy some peace and quiet. We’d love to have you stay with us again next time you’re in Port Douglas! Warm regards, Donnie Hernandez General Manager

Dear Julie, We’re so pleased to hear you had a great stay at Mantra Aqueous! It’s lovely to know our welcoming team and convenient location helped make your visit enjoyable. With Port Douglas’ shops, restaurants and Four Mile Beach just a short stroll away, it’s a great spot to enjoy everything the area has to offer. Thank you for choosing to stay with us. We hope to welcome you back for another relaxing getaway soon! Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Ron L. Couples - Confirmed reviews ALL

We stayed in Apartments 9A & B, so much room. It had everything we needed and was close to shops and restaurants and the beach. The swim out pool is so handy and the spa baths nice and relaxing. It is our second time staying here and we would definately be back.

Customer review rating 3.0/5

Tony B. Couples - Confirmed reviews ALL

I didn’t realise that I had to clear my own rubbish, replace my own bathroom towels, request supplies….

Dear Tony, Thank you for sharing your feedback. I’m sorry that our housekeeping arrangements weren’t clear and that this impacted your stay. We don’t provide daily housekeeping as part of our standard accommodation offering. This information is generally shared with guests before arrival and is also outlined in our in-room compendium. Additional housekeeping services can be arranged for a fee, and our reception team is available to assist with requests for extra supplies. We appreciate your feedback, as it helps us identify where we can improve communication and ensure guests know what to expect before they arrive. Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

David B. Friends - Confirmed reviews ALL

Good service

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Donnie Hernandez General Manager

Customer review rating 5.0/5

Sarah I. Couples - Confirmed reviews ALL

Great space, very comfortable and close to everything. Just off the main road with a well kept room!

Dear Sarah, Thanks so much for the lovely review! We’re really happy to hear you enjoyed the space, comfort and cleanliness of your room. Our location is hard to beat, isn’t it? Close to all the action on Macrossan Street, but tucked away enough to enjoy some peace and quiet. We’d love to have you stay with us again next time you’re in Port Douglas! Warm regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Jodie W. Families - Confirmed reviews ALL

We had a double entry room which was great for travelling with the kids as we each got a separate bedroom. Plenty of space and well appointed. In room laundry facilities which was great. Very short walk to the beach and a local grocery store a short walk away.

Dear Jodie, Thanks for sharing your experience! 😊 We’re so glad the apartment worked well for your family and gave everyone a bit of extra space and comfort. Having the separate bedrooms and in-room laundry certainly makes travelling with kids that little bit easier! Our location is pretty handy too, with Four Mile Beach, shops and restaurants all within easy walking distance. We’d love to welcome you and your family back to Mantra Aqueous for another relaxing stay during School Holiday! Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Rory D. Families - Confirmed reviews ALL

Staff were very service focussed and addressed all our needs promptly and satisfactorily

Dear Rory, Thanks so much for taking the time to share your experience! 😊 It’s great to hear our team was attentive and made sure everything was taken care of during your stay. We always want our guests to feel welcome and well looked after, so it’s great to know we got it right. We hope to see you back at Mantra Aqueous again soon! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.0/5

Fay J. Couples - Confirmed reviews ALL

We did overall enjoy our stay but a couple of mornings we were woken very early by screaming kids in the resort next door which faced onto our rooms.

Dear Fay, Thanks for sharing your experience! We’re glad you enjoyed the comfort of your apartment and our convenient location. We’re sorry a couple of early mornings came with a little extra noise from the neighbouring resort! With school holidays in full swing, it seems some little holidaymakers were up and about before the rest of the world was ready! 😄 We appreciate you staying with us at Mantra Aqueous and hope to welcome you back for another enjoyable stay soon! Warm regards, Donnie Hernandez General Manager

Customer review rating 1.5/5

Robert T. Friends - Confirmed reviews ALL

As a gold member, booking 2 of the same type of room over 4 months in advance, the very least I expected was to have both rooms next to each other. Instead, one was on the 3rd floor over looking the pool and the other was on the ground floor at the opposite end of the hotel overlooking the road. When we booked in I asked as we were gold members if there was a chance of an upgrade, we were told 'no' as the hotel was fully booked. I complained about the ground floor room and miraculously in a fully booked hotel we were swapped to a 2nd floor room overlooking the pool...hmmm. We stayed 3 nights, and were expecting our beds to be made and teas and coffees to be refilled but were told that 'its a long stay hotel' so that is only done after 7 days. On the plus side, it was in a great location, 10 minutes walk to the centre of town and 5 minutes walk to 4 miles beach

Dear Robert, Thank you for taking the time to share your feedback. I’m pleased to hear you enjoyed our location, with Macrossan Street and Four Mile Beach both within easy walking distance. I’m sorry the room allocation for your two bookings was disappointing. While we understand the expectation that booking two rooms of the same category well in advance may mean they will be close together, advance booking unfortunately does not guarantee this. At our property, there are also no two Hotel Rooms that are physically next to each other. However, our priority is also to accommodate all bookings received, and room allocations can be affected by owner stays, maintenance, arrivals and departures. Regarding the upgrade request, upgrades are always subject to availability. I appreciate that saying the hotel was "fully booked" was not the most accurate way to explain this. When we advised that an upgrade was not available, this was because there were no higher room categories available for the full duration of your stay. The room we subsequently moved you to was the last room unallocated available online and same room category as your original room, but we were able to find a more suitable location within that category, still on a different level. With regards to housekeeping, we are an apartment-style property and operate under a sustainability-focused housekeeping model. For stays of less than seven nights, rooms are not automatically serviced, although additional housekeeping can be arranged for a fee. This information is normally provided in our pre-arrival information sent to guests, as well as in the in-room compendium, so guests are aware of our housekeeping arrangements before and during their stay. I appreciate, however, that this may not have been what you expected. Thank you again for your feedback. We’re glad you enjoyed the location, and I hope we have the opportunity to provide you with a smoother stay next time. Kind Regards, Donnie Hernandez General Manager

Customer review rating 4.0/5

Greg F. Couples - Confirmed reviews ALL

Overall a good experience, the ability to get into pool from the room a huge plus.

Dear Greg, Kia ora, and thank you for sharing your feedback with us. We’re really pleased to hear you enjoyed your stay overall, and that having direct access to the pool from your room was such a big plus. I’m sorry for the confusion with your booking dates and the lack of response to your email. As the reservation was made through a third-party booking provider, some booking details and amendments need to be managed through them, which can sometimes make communication a little more complicated. That said, we understand how frustrating it would have been to have to call us to clarify the details. We’re also very sorry about the key card expiring a day early and locking you out of the resort and your room. I was more than happy to assist when you contacted us, and I really appreciate your understanding and patience. Thank you again for bringing this to our attention. We’ll follow up with the team to ensure we’re checking departure dates carefully and doing our best to prevent this happening again. Hope you travelled safe back home to New Zealand. We hope to welcome you back and give you a much smoother experience next time! Warm regards, Donnie Hernandez General manager

Customer review rating 4.5/5

Mervyn D. Families - Confirmed reviews ALL

We had another lovely holiday with you again. The hotel is well located, the rooms are spacious and comfortable and the staff are nice.

Dear Mervyn, Thank you so much for coming back to stay with us again! It’s always wonderful to hear from returning guests, and we’re so pleased you had another lovely holiday with us. We’re glad you enjoyed the spacious and comfortable room, our great location, and of course the friendly service from the team. We really appreciate your continued support and look forward to welcoming you back for your next Port Douglas getaway! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Julie M. Families - Confirmed reviews ALL

Great location, clean

Dear Julie, Thank you for your lovely feedback! We’re so pleased you enjoyed our location and the convenience of being within walking distance of Four Mile Beach and the centre of Port Douglas. It’s one of the things our guests love most — close enough to enjoy everything Port Douglas has to offer, while still being tucked away for a relaxing stay. 🌴😊 We hope to welcome you back to Mantra Aqueous again soon! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Matthew B. Couples - Confirmed reviews ALL

Great location, very clean , friendly staff

Dear Matthew, Thank you for your lovely feedback! We’re so pleased to hear you enjoyed our great location, found the property clean, and had a positive experience with our friendly team. We really appreciate you taking the time to mention our staff — it means a lot to the team to know their efforts are noticed and appreciated. We hope to welcome you back to Mantra Aqueous again soon! Warm regards, Donnie Hernandez General Manager

Customer review rating 4.0/5

Mike H. Couples - Confirmed reviews ALL

Nice stay in a tidy one bedroom apartment. Friendly helpful staff in a great location very close to town.

Dear Mike, Thank you for your lovely review! 😊 We’re so pleased to hear you enjoyed your tidy one-bedroom apartment and found our team friendly and helpful. Our central location certainly makes it easy to enjoy everything Port Douglas has to offer! We hope to welcome you back for another relaxing stay soon. Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Alyssa M. E. Couples - Confirmed reviews ALL

It has been such a nice experience. Stayed the night for my partner's birthday and it was amazing. The staffs made our stay worthwhile.

Dear Alyssa, Thank you so much for your lovely review! 😊 We’re delighted to hear you had such a wonderful stay celebrating your partner’s birthday. It’s fantastic to know our team helped make the occasion extra special and that you enjoyed our convenient location. We hope to welcome you both back for another memorable stay soon! Kind regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Debra K. Friends - Confirmed reviews ALL

Welcoming staff from when we walked in the door.Lovely room,comfortable beds and fantastic pool area

Dear Debra, Thank you so much for your wonderful review! 😊 We’re delighted to hear you enjoyed our fantastic location, spacious accommodation, comfortable beds and pool area. It’s especially lovely to hear that our entire team, from Reception to Housekeeping, made you feel so welcome from the moment you arrived. We really appreciate your kind words and hope to welcome you back for another relaxing stay! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Carly T. Couples - Confirmed reviews ALL

bed was very comfortable, room had all the amentities needed for a comfortable stay (coffee machine, balcony with pool view, large shower, shampoo/conditioner/body wash, air con, fan, etc.), and hotel staff were all very friendly and helpful. we will absolutely be back!

Dear Carly, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our convenient location, comfortable amenities, and had such a relaxing stay with us. We especially appreciate you taking the time to recognize our Front Office team. Your kind words mean a lot to the team, and we’ll be sure to share your lovely feedback with them. Thank you again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back again soon! Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Jane L. Couples - Confirmed reviews ALL

We had a lovely stay here. The apartment was lovely, very spacious and clean. The pool area was great. The apartments are in the perfect location.

Dear Jane, Thank you so much for your wonderful review! We’re delighted to hear you had such a lovely stay and enjoyed the spacious, clean apartment and our pool area. It’s fantastic to hear that you found our location so convenient and felt it was the perfect base for your stay. We really appreciate your kind words and hope to welcome you back for another lovely stay in the future! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Gary C. Couples - Confirmed reviews ALL

I was a little skeptical having mostly stayed at the Sheraton but I was pleasantly surprised. Yes, it’s a little dated but it was extremely clean and well maintained and the staff were great. The swim out room was fabulous and kitchen and laundry all well equipped including with basic supplies. Pool was clean and heated and 4 to choose from depending on whether you want sun etc. Only change to suggest is that the blanket provided on the bed be larger (currently only a double for a king bed). Forgot to mention the great location! Close to restaurants, shopping, beach and walks. We will be back again!!

Dear Gary, Thank you so much for your wonderful review! We’re delighted to hear that you had a fantastic stay and that we were able to pleasantly surprise you. It’s great to know you enjoyed the swim-out room, the well-equipped kitchen and laundry facilities, our heated pools, and our fantastic location close to restaurants, shopping, the beach and walking tracks. We’re also thrilled to hear that our team made a positive impression. We’ve noted your comment about the blanket on the king bed — we certainly hope there wasn’t too much of a blanket tug-of-war! :) We’ll definitely look into providing a larger one so everyone can stay warm and, hopefully, keep the peace! Thank you again for your lovely feedback. It was a pleasure having you stay with us, and we look forward to welcoming you back again soon! Kind Regards, Donnie Hernandez General Manager

Customer review rating 4.0/5

Jane L. Families - Confirmed reviews ALL

Very pleasant clean accommodation . the staff were friendly and helpful. Room 30 2B had nowhere to unpack your clothes. The sofa in 30 2A was very very low. The main problem was that there was no ramp for someone like me who has a really walker or for someone with a pusher. I’m not sure how you can rectify this but it really spoils the stay.

Dear Jane, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the accommodation clean and pleasant, and that our staff were friendly and helpful. We’re sorry to hear that the access arrangements caused some difficulty during your stay. We do have lifts within the property, as well as back access, which can assist guests with mobility needs. However, we understand that having a ramp at the main access point would provide greater convenience and ease of access. Installing a ramp would require additional infrastructure and consideration of the existing building and access arrangements, but we appreciate you raising this with us and will certainly keep it in mind when considering future improvements. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay. Warm regards, Donnie Hernandez General Manager

Other web-users rate our hotel

  • 460 reviews 9.9/10 Location
  • 537 reviews 7.7/10 Room
  • 376 reviews 8.5/10 Service
  • 11 reviews 5.6/10 WiFi
  • 227 reviews 9/10 Pool
  • 224 reviews 6/10 Cleanliness
  • 74 reviews 8.8/10 Wellness Area
  • 38 reviews 4.3/10 Food

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Port Douglas Hotels