Mantra Aqueous Port Douglas

Customer review rating (ALL Rating) 4.5/5 1,010 reviews

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 4 large swimming pools

  • Complimentary BBQs and common area

  • Spacious self contained apartments for long stays

  • Free carparking

ALLSAFE approved hotel

Hotel location

Mantra Aqueous Port Douglas

3 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.485091, 145.466119

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Air conditioning
  • Wi-Fi

Our accommodation(s)

Mantra Aqueous on Port offers the choice of well-appointed Hotel Spa Rooms along with self-contained 1 Bedroom Apartments and 2 Bedroom Dual Key Apartments all with private balconies and spas, air-conditioning and ceiling fans, wireless internet access, cable TV, along with tea and coffee making facilities. For a little added luxury, book a 'Swim Out' room or apartment for your very own swim-out pool deck providing direct pool access. Lift access is available to all floors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,010 reviews

TripAdvisor Rating  4.0/5  1,628 reviews

Well located, easy walking distance to everything

Customer review rating 4.0/5

Sarah Families - Confirmed reviews ALL

Great rooms, everything you could need. Only thing was the pillows were so high, hard but over all it’s a nice hotel in a great location.

Dear Sarah, Thank you for the lovely feedback. Glad to hear you enjoyed your stay with us. If you asked our team, they would have happily given you a later checkout. We will look into the pillows. Thank you for staying with us & we look forward to welcoming you again at Mantra Aqueous Port Douglas. Kind regards Aditya

Terrible stay

Customer review rating 0.5/5

Ashlee C. Couples - Confirmed reviews ALL

So unhappy with the stay here we ended up leaving a night earlier and booking elsewhere. Not really sure where to start.. got an early check in which was great but get the key you woild think reception would state how to get to our room.. nope have to ask!! The spa was dirty and took about 2 hours to run. Too many rules regarding spa and balcony!! Umbrellas mostly broken at pool.. whats the point? Door was broken (top kept coming apart) but didn't really feel like complaining and having someone come into our space to fix it for 4 nights. Obviously someone previously had complained about the tap so you wanted a service person to repair.. we fixed ourselves. No blankets other than a sheet on the bed I was freezing overnight. Pillows hard and uncomfortable. No amenities available had to go to the bag wash to wash items in outdated washers only open 2pm until 7pm with a vending machine for powder which is broken. Too far to walk also!! Nothing in apartment to hang clothes on so forced to pay for dryers also.

Dear Ashlee, Thank you for taking the time to tell us about your experience at the Mantra Aqueous Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aditya

Customer review rating 5.0/5

Debbie J. Couples - Confirmed reviews ALL

Enjoyed our weekend away in your Motel celebrating our 40th wedding anniversary. The only issue with our room was the aircon was noisy. Just made noises all night. Temperature was fine though.

Dear Debra, Thank you for the lovely feedback. Glad to hear you enjoyed your stay with us. Please accept our sincere apologies for the noisy AC, we have got a technician to fix the issue. Thank you for staying with us & we look forward to welcome you again at Mantra Aqueous Port Douglas. Kind regards Aditya

Great location

Customer review rating 3.5/5

Taylah Couples - Confirmed reviews ALL

Really enjoyed our stay here as it was walking distance to the Main Street, Marina & Four Mile Beach. Facilities are as expected with the price you pay, a few issues with appliances but staff were always lovely and willing to assist where they could. 4 lagoon pools are definitely a nice addition as this seems a bigger resource compared to some surrounding accomodation pools.

Dear Taylah, Thank you for the lovely feedback. Glad to hear you enjoyed your stay with us. We apologise for other guest being inconsiderate & making noise after hours. Thank you for staying with us & we look forward to welcome you again at Mantra Aqueous Port Douglas. Kind regards Aditya

Well Located with Everything we needed

Customer review rating 5.0/5

Alan H. Families - Confirmed reviews ALL

This was a 3 week holiday for us. The Beach, town and every where we wanted to go very handy. Car park under the building was also easy to use. Resort staff were excellent and quickly resolved any issues we had

Dear Alan, Thank you for the lovely feedback. Glad to hear you enjoyed your stay with us. Thank you for staying with us & we look forward to welcome you again at Mantra Aqueous Port Douglas. Kind regards Aditya

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Other web-users rate our hotel

  • 602 reviews 9.9/10 Location
  • 713 reviews 7.4/10 Room
  • 471 reviews 8.9/10 Service
  • 13 reviews 6/10 WiFi
  • 314 reviews 8.8/10 Pool
  • 302 reviews 5.7/10 Comfort
  • 284 reviews 7.1/10 Cleanliness
  • 145 reviews 7.6/10 Wellness Area

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