Mantra Aqueous Port Douglas 4 stars

Customer review rating (ALL Rating) 4.5/5 772 reviews

Mantra Aqueous Port Douglas - Image 1
Mantra Aqueous Port Douglas - Image 2
Mantra Aqueous Port Douglas - Image 3
Mantra Aqueous Port Douglas - Image 4
3 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Soak up the North Queensland sun in our four outdoor lagoon style pools.

  • Feel at ease with our secure undercover parking.

  • Treat yourself to a kid-free adventure with our child minding services.

  • Utilise our business centre with an internet lounge (note fees apply).

  • Stay up to date virtually with our in-room internet access.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Spa Swim Out Room

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Pool side
  • Most of the accommodation: Terrace
See availabilities

Apartment

1 Bedroom Swim Out Apartment

Photo out of - 1 Bedroom Swim Out Apartment

Our 1 Bedroom Swim Out rooms are located on the ground floor leading onto your own private deck beside the pool. Offering a balcony with spa plus the convenience of a full kitchen, laundry, separate lounge and dining area along with WiFi access.

  • Views:

    Pool side

  • Most of the accommodation:

    Terrace

Max. number of persons
3
Area
From 72 m² / 775 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

2 Bedroom Dual Key Apartment

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

2 Bedroom Swim Out Apartment

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

2 Bedroom Dual Key Swim Out Apartment

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Hotel location

Mantra Aqueous Port Douglas

3 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.485091, 145.466119

Telephone
Fax +61 7 4099 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • CNS Additional charge
  • CAIRNS AIRPORT Additional charge

In hotel

Hotel informations

  • 60 rooms
  • 31 connecting rooms
  • 60 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Polish

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Family

Services for children

  • Tourist guide for families
  • Children''s TV Channels

Well-being

Mantra Aqueous Pool One

  • Outside
  • On site

Mantra Aqueous Pool Three

  • Outside
  • On site

Mantra Aqueous Pool Two

  • Outside
  • On site

Mantra Aqueous Pool Four

  • Outside
  • On site

Sports and leisure

Glass bottom boat

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Boat excursions

  • Nearby

Scuba diving

  • Nearby

Deep sea fishing/Sea fishing

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 37 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.04 m / 6.73 ft

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

4 pools

Photo out of - Pool

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Mantra Aqueous Pool One

Take some time out to relax by one of our pools during your stay at our hotel. There are four pool located on the South and West sides that are accessible by all guests staying at the resort.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.79 m / 5.9 ft
  • Pool Depth Max: 2 m / 6.55 ft

Mantra Aqueous Pool Three

Take some time out to relax by one of our pools during your stay at our hotel. There are four pool located on the South and West sides that are accessible by all guests staying at the resort.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.79 m / 5.9 ft
  • Pool Depth Max: 2 m / 6.55 ft

Mantra Aqueous Pool Two

Take some time out to relax by one of our pools during your stay at our hotel. There are four pool located on the South and West sides that are accessible by all guests staying at the resort.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.79 m / 5.9 ft
  • Pool Depth Max: 2 m / 6.55 ft

Mantra Aqueous Pool Four

Take some time out to relax by one of our pools during your stay at our hotel. There are four pool located on the South and West sides that are accessible by all guests staying at the resort.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring
  • Shower

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.79 m / 5.9 ft
  • Pool Depth Max: 2 m / 6.55 ft

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  772 reviews

Customer review rating 5.0/5

Dinesh K. Families - Confirmed reviews ALL

Dear Dinesh, Thank you so much for your wonderful review! We’re so pleased to hear that you enjoyed your stay and appreciated the warm welcome, our convenient location close to the shops and beach, and the cleanliness of the accommodation. It’s especially lovely to hear your kind words about Henny — we’ll be sure to pass them on! We’re also glad the kitchen and laundry facilities made your stay more comfortable and convenient. It was a real pleasure having you stay with us, and we hope you had a relaxing and memorable time. We’d love to welcome you back again in the future! Kind regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Denise P. Friends - Confirmed reviews ALL

Dear Denise, Thank you so much for your wonderful review, and for choosing to stay with us for the third time! We’re delighted to hear that you continue to enjoy the spacious rooms, poolside balconies and, of course, those built-in spas — we agree, that really does take relaxing to the next level! It’s fantastic to know that you love our location and continue to find our team friendly, professional and helpful. And we couldn’t agree more about the pool being the icing on the cake, especially when you can swim during winter topics! We try to keep it clean and warm. Thank you again for your continued support. We look forward to welcoming you back for stay number four — we’ll be counting! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Ian P. Couples - Confirmed reviews ALL

Dear Ian, Thank you so much for your lovely feedback and thanks for choosing to stay with us again. We’re delighted to hear you enjoyed your stay! We really appreciate you bringing these points to our attention. We’ll certainly look into repainting the pool decking in a lighter colour to help with the heat, and we’ll also discuss having a grab rail installed in the shower. Thanks again for your thoughtful suggestions — they’re very much appreciated. Kind regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Richard &. C. W. Couples - Confirmed reviews ALL

Dear Richard and C., Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed our convenient location, well-set-up facilities, and the helpfulness of our team. Most importantly, we’re so pleased you had a relaxing and thoroughly enjoyable stay — exactly what we hope for! We look forward to welcoming you back again soon. Warm Regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Brian L. Couples - Confirmed reviews ALL

Dear Brian, Thank you so much for your wonderful feedback — and for making it all the way to visit number five! We’re starting to think you might have become part of the furniture! 😂 It really means a lot to us that you keep coming back and continue to enjoy the location and our team. We truly appreciate your loyalty and look forward to welcoming you back for visit number six! Take Care. Warm Regards, Donnie Hernandez General Manager

Dear Dinesh, Thank you so much for your wonderful review! We’re so pleased to hear that you enjoyed your stay and appreciated the warm welcome, our convenient location close to the shops and beach, and the cleanliness of the accommodation. It’s especially lovely to hear your kind words about Henny — we’ll be sure to pass them on! We’re also glad the kitchen and laundry facilities made your stay more comfortable and convenient. It was a real pleasure having you stay with us, and we hope you had a relaxing and memorable time. We’d love to welcome you back again in the future! Kind regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Denise P. Friends - Confirmed reviews ALL

It was our third stay at Mantra Aqueous. All rooms are clean, spacious, comfortable and well supplied for self-catering. The spacious balconies overlooking the pool make it more relaxing with built in spa, it's next level relaxing. The location is perfect as it is walking distance to everything, yet away from the busy main street. The staff are friendly, professional and helpful. The pool is the icing on the cake.

Dear Denise, Thank you so much for your wonderful review, and for choosing to stay with us for the third time! We’re delighted to hear that you continue to enjoy the spacious rooms, poolside balconies and, of course, those built-in spas — we agree, that really does take relaxing to the next level! It’s fantastic to know that you love our location and continue to find our team friendly, professional and helpful. And we couldn’t agree more about the pool being the icing on the cake, especially when you can swim during winter topics! We try to keep it clean and warm. Thank you again for your continued support. We look forward to welcoming you back for stay number four — we’ll be counting! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Ian P. Couples - Confirmed reviews ALL

We feel the decking round the pool should be repainted in a lighter color as it is burning hot on your feet. Also there should be a grab rail fitted in the shower

Dear Ian, Thank you so much for your lovely feedback and thanks for choosing to stay with us again. We’re delighted to hear you enjoyed your stay! We really appreciate you bringing these points to our attention. We’ll certainly look into repainting the pool decking in a lighter colour to help with the heat, and we’ll also discuss having a grab rail installed in the shower. Thanks again for your thoughtful suggestions — they’re very much appreciated. Kind regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Richard &. C. W. Couples - Confirmed reviews ALL

Relaxing and thoroughly enjoyable

Dear Richard and C., Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed our convenient location, well-set-up facilities, and the helpfulness of our team. Most importantly, we’re so pleased you had a relaxing and thoroughly enjoyable stay — exactly what we hope for! We look forward to welcoming you back again soon. Warm Regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Brian L. Couples - Confirmed reviews ALL

Our fifth visit. We keep coming back because it is great in so many ways.

Dear Brian, Thank you so much for your wonderful feedback — and for making it all the way to visit number five! We’re starting to think you might have become part of the furniture! 😂 It really means a lot to us that you keep coming back and continue to enjoy the location and our team. We truly appreciate your loyalty and look forward to welcoming you back for visit number six! Take Care. Warm Regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Bernie O. Couples - Confirmed reviews ALL

Only issue was being unable to check in early(without incurring a fee). Was advised check-in strictly 2.00pm despite us only arriving just over one hour early ( on two separate occasions within 2 weeks.)

Dear Bernie, Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our convenient location and found the rooms comfortable. We completely understand that arriving early and having to wait for your room can be inconvenient. Please kindly note that early check-in is always subject to availability, particularly during peak periods, as our team needs sufficient time to ensure every room is properly cleaned and prepared before our guests arrive. I have checked our records in the system that on 24 August, you were checked in at 12 noon? Is it correct? If in any case room is not yet ready upon arrival, guests are very welcome to leave their luggage with our team and make use of our hotel facilities while they wait, so they can still relax and enjoy your time with us. We truly appreciate your understanding and feedback, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay next time. Thanks for understanding. Kind Regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Terri B. Couples - Confirmed reviews ALL

What a great location, walking distance to the main street and the beach. The swim out room was amazing. Thank you for the lovely surprise bottle of wine, as I was there celebrating my birthday.

Dear Terri, Thank you so much for your wonderful review! We’re delighted to hear you enjoyed our great location, with the main street and beach just a short walk away, and that you loved the swim-out room. We’re also so glad you enjoyed the bottle of wine — we hope it helped ease the pain of turning another year older! 😉🎂🍷 We were delighted to help make your birthday celebration a little more special. It was a pleasure having you stay with us, and we hope to welcome you back again soon — hopefully for another birthday… or perhaps just because you’re not ready to count the candles again! 😄 Warm regards, Donnie Hernandez General Manager

Customer review rating 4.0/5

Monique D. Families - Confirmed reviews ALL

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Dear Monique, We very much appreciate your comments regarding your stay at the Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Donnie Hernandez General Manager

Customer review rating 4.5/5

Joan C. Friends - Confirmed reviews ALL

Our stay was enjoyable as usual. However just a little noisy. The back entry door bangs very loudly when it closed. Not your fault and also furniture above us again not your fault Accommodation was extremely clean and interaction with staff exceptional as usual We have stayed with you a few times now and will certainly return and encourage friends to do the same

Dear Jo, Thank you so much for your wonderful feedback and for choosing to stay with us again. We’re delighted to hear that you enjoyed your stay and that you continue to find the accommodation exceptionally clean and our staff interactions exceptional. We’re sorry to hear that the noise from the back entry door and the furniture above caused some disturbance during your stay. We really appreciate your understanding that these things are not always within our control, and we’ll certainly look into whether anything can be done to minimise the noise. We’re especially pleased to hear your kind comments about our staff. We’ll be sure to pass your commendation on to Jimmy and Laura — they will be thrilled to know their service was appreciated. It means a great deal to us that you have stayed with us several times and continue to return. Thank you also for recommending us to your friends. We truly appreciate your support and look forward to welcoming you back again soon! Warm regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Darren D. J. Couples - Confirmed reviews ALL

Excellent stay. Well managed hotel, really nice pools in an excellent location to beach and resturants. Very helpful staff

Dear Darren, Thank you so much for your lovely review! It truly means a lot to me and the entire team to know that you had such a wonderful stay with us. I’m especially happy to hear that you enjoyed our pools, fantastic location, and the service from our team. I feel incredibly fortunate and blessed to have such an amazing team. Their genuine care, warmth, and dedication to our guests are what make our hotel special, and your kind words are a wonderful encouragement for all of us. It was a real pleasure having you stay with us, and we sincerely hope to welcome you back again soon. Until then, warmest wishes from our whole team! Best regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Caroline D. Families - Confirmed reviews ALL

Lovely staff, clean and practical rooms, so conveniently located. The poolside swim-out room was perfection!

Dear Caroline, Thank you so much for taking the time to share such a lovely review! We’re truly delighted to hear that you had such a wonderful stay and that you enjoyed the clean, practical rooms, our convenient location, and especially the poolside swim-out room. It sounds like it was the perfect choice for your family! We’re also so happy to hear that your little one enjoyed the little gift from our receptionist. Knowing that something so small brought her so much joy absolutely warms our hearts. Creating those little moments and making our younger guests feel special is something we genuinely love, so it’s wonderful to know that she had fun with it. Thank you again for your kind words and for choosing to stay with us. It was a pleasure having you and your family, and we truly hope to welcome you back again soon for another memorable stay! Warm regards, Donnie Hernandez

Customer review rating 4.5/5

Bart V. Couples - Confirmed reviews ALL

Good location and comfortable room

Dear Bart, Thank you for the great review of our hotel! We are glad that you enjoyed your stay (our location and comfortable rooms) and hope to see you again very soon. Sincerely, Donnie Hernandez General Manager

Customer review rating 3.0/5

Marisia L. Solo - Confirmed reviews ALL

The staff are delightful overall - no complaints at all. The spa was great. I found the bed too hard and a mattress topper wasnt possible due to the room change couldnt happen during a 3 night stay. With this accom at $500 a night for a room that had no daily service or towel or sheet change (available for only a minimum of an 8 day stay if I recall correctly) I found disappointing. I realise it was the height of the season but even so this wasnt what I expected for this price and just means the cost cutting feels plainly evident. I also found the balconys too exposed to other neighbours for privacy too.

Dear Marisia, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the service provided by our team and had a great experience at the spa. We appreciate your comments regarding value. One of the key advantages of our property is our prime yet peaceful location. Guests can enjoy a quiet and relaxing environment while being within walking distance of the beach and nearby attractions, without the need to rent a car or rely on shuttle services. We believe this convenience, together with our attentive service and overall guest experience, provides excellent value. Our rates are also carefully positioned to remain competitive within the market, particularly during peak season. We continuously look for ways to add value to our guests’ stays and enhance the overall experience. Thank you again for your positive comments about our team. We will be sure to share them with our staff. We hope to have the pleasure of welcoming you back in the future. Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

James R. Couples - Confirmed reviews ALL

With the swimming pool heated it made this stay better than other years staying at Aqueous

Dear James, Thank you so much for your wonderful feedback and for continuing to choose Aqueous year after year! We’re delighted to hear that the heated pool made this stay even better — because sometimes a pool that’s actually warm in "TNQ winter" is exactly what a holiday calls for! 😄🏝️ It’s always lovely to hear from our returning guests, and we truly appreciate your ongoing support. We look forward to welcoming you back again soon! Warm regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Cherrylyn K. Couples - Confirmed reviews ALL

Great location-quiet

Dear Cherrylyn, Thank you for your lovely feedback! We’re so glad you enjoyed the comfortable and clean room, as well as our great and peaceful location. 😊 We hope to welcome you back again for another relaxing stay! Kind regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Donna M. Friends - Confirmed reviews ALL

Great location, walking distance to town and the beach. Comfortable beds. Greta communication from staff prior to and during our stay. The pool was bigger than the pictures indicate and was very refreshing. We used the BBQ one night and it worked well. Lots of parking for our car. The outdoor spa bath was lovely after a day of long walking. Extra towels were not an issue. We would definitely stay here again if we come back to Port Douglas.

Dear Donna, Thank you so much for the wonderful feedback! We’re thrilled you enjoyed the location, comfy beds, refreshing pool and relaxing spa — it sounds like you made the most of your stay! 😊 We’re also glad the BBQ and parking came in handy, and that our team’s communication made everything easy. It was a pleasure having you stay with us, and we’d love to welcome you back to Port Douglas next time! Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Philip S. Couples - Confirmed reviews ALL

Enjoyed a ‘swim out’ pool access studio room.

Dear Philip, Thank you for your lovely feedback! We’re so glad you enjoyed the convenient location and your swim-out studio room. 😊 It’s always nice having the pool right at your doorstep! We hope to welcome you back again soon. Kind Regards, Donnie Hernandez General Manager

Customer review rating 3.0/5

Sheena R. Couples - Confirmed reviews ALL

I was really disappointed with the room that I was allocated, its was supposed to be a swimout room but it wasn't. You might class it as one but I wouldn't. I had to step up onto the decking it wasn't a flat deck (Room 9A). I also didn't like how people from the adjoining room would be walking passed our outdoor area which made it a lack of privacy. The door that lead out to the outside street was very noisy as it would be slammed from people going in & out at all hours, maybe it could be off limits at certain times and guest could use the front entrance. I have been staying at Mantra Aqueous for about 12 years and was very disappointed that I wasn't able to have one of the 3 room that I had requested (approximately 12 months in advance). I do understand if the owners of the apartments request their rooms they get first preference but I did notice that one of the room would of been available for majority of the time I was there and I did say I could adjust my times if needed so I was able to have the room I requested.

Dear Sheena, Thank you for sharing your feedback, and we’re genuinely sorry that you were disappointed with your stay, particularly after being a returning guest for so many years. I had a look at your booking and can confirm that Room 9A was included among the 4 rooms you had requested that was noted by our team 25-August last year. In fact, 9A is one of our most frequently requested Swim-Out One Bedroom apartments. We also checked the availability of the other rooms you had requested during your stay. All of them were occupied for the majority of your stay, with only one of the requested rooms becoming vacant for just one night. Unfortunately, this meant we were unable to move you into one of those apartments for the duration of your stay. While we always do our very best to accommodate our guests’ room requests, these requests are subject to availability and can never be guaranteed, regardless of how far in advance a booking is made. We also sent an email in 19-May to clarify that, while your room preference was noted on the reservation, we could not guarantee a particular room number. We completely understand that this may be disappointing, especially for a loyal returning guest. However, during peak periods, we can have multiple guests requesting the same apartment, and our responsibility is to ensure that every confirmed reservation is accommodated fairly and as booked. We truly value our returning guests and would be very happy to welcome you back again. We just hope that, should you choose to return, you would be comfortable with the possibility of being allocated another suitable room if your preferred apartment is not available. If having a specific room guaranteed is essential, we would completely understand if you preferred to choose accommodation that is able to offer that guarantee. We’re also sorry about the noise from the external door. This has already been raised with our maintenance team for attention. Thank you again for your feedback and for your many years of choosing to stay with us. We genuinely appreciate your loyalty and hope we have the opportunity to welcome you back. Warm regards, Donnie Hernandez General Manager

Customer review rating 4.0/5

Geoff D. Couples - Confirmed reviews ALL

Crockery needs updating, hot plates outdated,diffucult to use.

Dear Geoff, Thank you for being a regular returning guest—we truly appreciate your continued support! Please note that our rates are dynamic, so the price can vary from day to day depending on demand and availability. We’re happy to explain this further if needed. Thank you also for your feedback regarding the crockery and hot plates. We’ll certainly look into updating these to improve the experience for our guests. Warm Regards, Donnie Hernandez General Manager

Customer review rating 4.0/5

Rosaria T. Couples - Confirmed reviews ALL

Close to main street with lots of eating options. Short walk to the marina and beach. Only problem was the small room which didn't comfortably allow for 2 opened suitcases. Bathroom had enough space for toiletry bags.

Dear Rosaria, Thank you for taking the time to share your experience with us! 😊 We’re glad you enjoyed our convenient location, with Macrossan Street, the marina and the beach all just a short stroll away. We also appreciate your feedback regarding the room size. Our room sizes and layouts are detailed on our website to help guests choose the accommodation that best suits their needs. For guests travelling with more luggage or looking for a little extra space and comfort, we would happily recommend one of our one-bedroom apartments. We’re pleased to hear you found the bathroom spacious enough for your toiletries, and we hope you still had a wonderful time enjoying everything Port Douglas has to offer. Warm Regards, Donnie Hernandez General Manager

Other web-users rate our hotel

  • 475 reviews 9.9/10 Location
  • 566 reviews 7.4/10 Room
  • 410 reviews 8.4/10 Service
  • 13 reviews 6/10 WiFi
  • 235 reviews 8.8/10 Pool
  • 229 reviews 5.4/10 Cleanliness
  • 82 reviews 8.5/10 Wellness Area
  • 43 reviews 4.5/10 Food

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