Mantra Aqueous Port Douglas 4 stars

Customer review rating (ALL Rating) 4.5/5 783 reviews

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Description

Hotel extras

  • Soak up the North Queensland sun in our four outdoor lagoon style pools.

  • Feel at ease with our secure undercover parking.

  • Treat yourself to a kid-free adventure with our child minding services.

  • Utilise our business centre with an internet lounge (note fees apply).

  • Stay up to date virtually with our in-room internet access.

Our accommodation(s)

Hotel location

Mantra Aqueous Port Douglas

3 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.485091, 145.466119

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

4 pools

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  783 reviews

Customer review rating 4.5/5

Amanda T. Families - Confirmed reviews ALL

We always stay at Mantra Aqueous. Huge rooms with fully equipped kitchen, spa, and great bathroom products. The pool is divine and it right in the heart of PD. The staff have always been so helpful and charming. Our Easter stay included daily egg hunts, arts and crafts, cupcakes and a variety of other nice touches. Thanks, Mantra!

Dear Amanda, Thank you for your wonderful review and for your continued loyalty to Mantra Aqueous Port Douglas. We’re delighted to hear how much you enjoy our spacious apartments, fully equipped kitchens, spa facilities, and bathroom amenities. It’s fantastic to know the pool and our central location in Port Douglas continue to enhance your stay. We’re especially pleased that you and your family enjoyed the Easter activities—from the egg hunts to arts, crafts, and sweet treats. Creating those memorable moments is something our team truly loves to deliver. Your kind words about our team’s helpful and charming service mean a great deal, and we’ll be sure to share your feedback. We truly value your ongoing support and look forward to welcoming you back again soon. Warm regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Carly P. Families - Confirmed reviews ALL

Great location, facilities in the room were just what we needed. Reception staff friendly.

Dear Carly, Thank you for your kind review of Mantra Aqueous Port Douglas. We’re delighted to hear you enjoyed our central location and found the in-room facilities perfectly suited to your needs. It’s also wonderful to know our reception team made a positive impression with their friendly service. We truly appreciate your feedback and hope to welcome you back again soon for another enjoyable stay. Warm regards, Donnie Hernandez General Manager

Customer review rating 3.5/5

Helen H. Couples - Confirmed reviews ALL

Had the necessary, the room could have done with some upgrading though. Had a very uncomfortable bed and sofa. Old tv with no streaming apps.

Dear Helen, Thank you for taking the time to share your feedback following your stay at Mantra Aqueous Port Douglas. We’re pleased to hear the room had the essentials you needed; however, we’re sorry to learn that aspects of your stay fell short of expectations. Your comments regarding the comfort of the bed and sofa, as well as the in-room television, are appreciated and have been noted for review as we continue to plan future upgrades. We understand how important comfort and modern amenities are to an enjoyable stay, and we regret that this was not your experience on this occasion. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more comfortable and improved stay in the future. Kind regards, Donnie Hernandez General Manager

Customer review rating 3.0/5

Scott B. Friends - Confirmed reviews ALL

Located close to main street and room was fairly comfortable. Very disappointed that rooms are not serviced daily, Had to go to reception for fresh towels and toilet paper, Staff were not overly friendly and considering the amount it cost for the room it should have been serviced daily like any normal motel. Swimming pool facilities were good just be careful with the coating of the floor and walls in the pool as they are very ruff and easily scratch your skin

Dear Scott, Thank you for your detailed feedback. We’re pleased to hear you found our location convenient and the room comfortable, and that you enjoyed the pool facilities. We’re sorry to hear that some aspects of your stay did not meet expectations. Our property does not provide daily housekeeping as part of our service model, which allows us to operate more sustainably, and keep our rates competitive. Fresh towels and essential items are always available upon request, and we regret if this caused any inconvenience or was not clearly communicated prior to your stay. We also apologise if our team did not come across as welcoming during your visit—this is certainly not the impression we aim to leave, and we will be addressing this with our staff. Thank you as well for your comments regarding the pool surface. Guest safety is very important to us, and we will review this with our maintenance team. We appreciate your feedback and hope to have the opportunity to provide you with a much improved experience in the future. Kind regards, Donnie Hernandez General Manager

Customer review rating 4.0/5

Bryan A. Families - Confirmed reviews ALL

Swim up room is nice. Beds hard and pillows not the best.

Dear Bryan, Thank you for your feedback. We’re glad to hear you enjoyed the swim-up room. We appreciate your comments regarding the beds and pillows. We understand that comfort can vary from guest to guest, and we’re sorry they did not meet your expectations. Your feedback is valuable and will be taken into consideration as we review ways to enhance our guest experience. We hope to welcome you back again in the future. Warm regards, Donnie Hernandez General Manager

Other web-users rate our hotel

  • 455 reviews 9.8/10 Location
  • 569 reviews 7.3/10 Room
  • 413 reviews 8.4/10 Service
  • 13 reviews 4.1/10 WiFi
  • 226 reviews 8.4/10 Pool
  • 224 reviews 5.7/10 Cleanliness
  • 78 reviews 8.7/10 Wellness Area
  • 40 reviews 4.2/10 Food

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