Mantra Aqueous Port Douglas 4 stars

Customer review rating (ALL Rating) 4.5/5 779 reviews

Mantra Aqueous Port Douglas - Image 1
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3 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Soak up the North Queensland sun in our four outdoor lagoon style pools.

  • Feel at ease with our secure undercover parking.

  • Treat yourself to a kid-free adventure with our child minding services.

  • Utilise our business centre with an internet lounge (note fees apply).

  • Stay up to date virtually with our in-room internet access.

Our accommodation(s)

Hotel location

Mantra Aqueous Port Douglas

3 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.485091, 145.466119

Telephone
Fax +61 7 4099 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

4 pools

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  779 reviews

TripAdvisor Rating  4.2/5  1,705 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Jeremy S. Couples - Confirmed reviews ALL

Hotel location was perfect, room was big, comfortable clean and well designed - the swim up pool was awesome as was the Jacuzzi. All the reasons we chose this over the other properties in PD lived up to expectations (and probably even more). The only issue is that there were ongoing works in the hotel and across the street which we had not been informed of. At one point there was a guy in a hi-vis literally hanging off the roof over the swimming pool, another time they were drilling on the balcony just above ours. When we came back our balcony was covered in large metal shavings (by luck we saw them before going out barefoot which could have resulted in injury). Unfortunately each time we addressed this with reception we were treated by complete indifference - "oh there are works going on?" (when there were workers all over the place). We asked for a room move which was supposedly not possible as the hotel was supposedly full... No sign of any management just the same gentleman at the desk most days who didn't care and one younger lady in the evenings who did care, and came herself to clean up the metal shavings.

Dear Jeremy, Thank you for your feedback regarding your recent stay at Mantra Aqueous Port Douglas. It is wonderful to hear that you enjoyed the hotel's location, spacious and well-designed room, and the amenities we offer, including the swim-up pool and Jacuzzi. We appreciate your positive comments as they inspire our team to maintain high standards of service and comfort. However, I sincerely apologize for the inconvenience caused by the ongoing construction works and the lack of communication regarding these activities. It is our commitment to ensure guest safety and comfort, and I regret that we fell short in this instance. Your experience with our reception team is also noted, and I understand how important attentive service is during such situations. I appreciate your understanding and patience as we navigate through these necessary improvements. Thank you for bringing these matters to our attention, and I hope you will consider staying with us again in the future. Best regards, Donnie Hernandez Acting General Manager

Brilliant location, amazing place to stay!

TripAdvisor rating 5.0/5

WendyF213 TripAdvisor review

Amazing hotel/apartment. So obliging and helpful. Staff cannot do enough. Room is incredible. Kitchen/laundry perfect. A perfect place to stay with swim out pool from own patio.

Dear Wendy, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, facilities, and the service provided by our staff. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Donnie Hernandez General Manager

Customer review rating 5.0/5

Michelle B. Couples - Confirmed reviews ALL

location was brilliant and room was brilliant lounges in our room were a bit worn and saggy - the only downside maybe a word in your welcome pack about noise / music would be prudent as the room next door was playing very loud music poolside until I asked them, politely, to turn it down. the pool, trees and birdsong made for a very relaxing holiday. we will be back

Dear Michelle, Thank you for sharing your feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location and found your room to be brilliant. We sincerely appreciate your observations concerning the lounges and the noise from neighboring guests. Your suggestion regarding the welcome pack will be taken into consideration for future improvements, as guest comfort is of utmost importance to us. We are pleased that you found the pool area and natural surroundings relaxing, and we look forward to welcoming you back on your next visit. Best regards, Donnie Hernandez General Manager

Customer review rating 1.0/5

Wendy M. Couples - Confirmed reviews ALL

Our room was very tired, there was a Band-Aid holding the shower screen together, whoever painted the bathroom left paint on the towel rails, bathroom fan didn’t work making the bathroom very hot and humid, the tv hadn’t been set up properly so we couldn’t cast or access the apps, our friends room had full functionality on their tv, the desk staff said the internet in Port Douglas isn’t very good for the tv but the property has its own internet, staff weren’t very knowledgeable about our gold benefits, the pool was not well maintained had leaves etc in it and wasn’t cleaned once while we were there, the bricks on our pool area were falling apart overall a poor property compared to others we have stayed at I probably wouldn’t stay Mantra again.

Dear Wendy, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconveniences you experienced during your visit. It is disheartening to learn that your room did not meet your expectations and that you encountered issues with the shower screen, bathroom fan, and television setup. We strive to maintain high standards, and your comments regarding the room condition and functionality will be addressed with our maintenance team. Additionally, I regret that the pool area did not meet your standards for cleanliness. We recognize the importance of maintaining our facilities to ensure guest satisfaction. Your concerns regarding the staff's knowledge of your gold benefits and the internet issues will also be reviewed to enhance our guest services. We appreciate your comments as they provide us with valuable insights to improve our offerings. Thank you again for your feedback, and I hope you will reconsider your choice of accommodation in the future. Donnie Hernandez General Manager

Customer review rating 4.0/5

Diane C. Couples - Confirmed reviews ALL

same as above

Dear Diane, Thank you for your feedback. I apologize for the inconvenience caused by maintenance activities during your stay. We strive to ensure all guests enjoy their time, and I appreciate your understanding regarding the matter. Sincerely, Donnie Hernandez General Manager

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Other web-users rate our hotel

  • 447 reviews 9.9/10 Location
  • 551 reviews 7.5/10 Room
  • 398 reviews 8.4/10 Service
  • 13 reviews 5.6/10 WiFi
  • 231 reviews 6.4/10 Cleanliness
  • 220 reviews 8.2/10 Pool
  • 76 reviews 9.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.