Mantra Aqueous Port Douglas 4 stars

Customer review rating 4.6/5 819 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

+ 6 Services
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Room 1

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Hotel extras

  • Location close to shops, restaurants & beach

  • 4 large swimming pools

  • Complimentary BBQs and common area

  • Spacious self contained apartments for long stays

  • Free carparking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Air conditioned
  • CAIRNS AIRPORTPaying
Leisure and activities
  • Outdoor unheated pool
Business services
  • Copy/print service availablePaying

Hotel location

Mantra Aqueous Port Douglas

3 Davidson Street
4877
port douglas
australia

Tel: +611300092872

Fax: (+61)7/40990001

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIRPORT At 70km / 43.5 miles - Shuttle paying

GPS :-16.485091, 145.466119

Our accommodation(s)

Mantra Aqueous on Port offers the choice of well-appointed Hotel Spa Rooms along with self-contained 1 Bedroom Apartments and 2 Bedroom Dual Key Apartments all with private balconies and spas, air-conditioning and ceiling fans, wireless internet access, cable TV, along with tea and coffee making facilities. For a little added luxury, book a 'Swim Out' room or apartment for your very own swim-out pool deck providing direct pool access. Lift access is available to all floors.

Spa Room

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Spa Swim Out Room

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our guest reviews for
Mantra Aqueous Port Douglas

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

819 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,505 reviews

Fantastic location

Customer review rating 4.6/5

Vanessa Couples - 23/10/2020 Confirmed reviews ALL

2 nights with our own pool access along with spa. Loved everything about it. Free pool towel use in our room. Everything you need

Dear Vanessa, Thank you for taking the time to provide feedback on your recent stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to welcoming you back again soon! Kind regards Jacquie

Excellent location, friendly staff

Customer review rating 4.6/5

Dani Couples - 22/10/2020 Confirmed reviews ALL

This is my second stay at Mantra Aqueous. Great value for money, excellent location and super clean. The staff were very friendly. I visited about 8 years ago and its still the same.

Dear Dani, Thank you for taking the time to provide feedback on your recent stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team as we strive to continuously improve the quality of our services. Look forward to welcoming you back again soon! Kind regards Jacquie

Great stay!

Customer review rating 4.6/5

Pauline Couples - 21/10/2020 Confirmed reviews ALL

Great location, fabulous staff. Fantastic pools. Impeccably clean. Would definitely stay again, loved it!

Ideal Location

Customer review rating 4.6/5

Joanne Couples - 20/10/2020 Confirmed reviews ALL

Rooms were clean - location was ideal, suited out stay great. Furniture a bit dated and no screens on windows.

Dear Joanne, Thank you for taking the time to provide feedback on your recent stay at Mantra Aqueous Port Douglas. Appreciate the feedback on the air-con dust and screens on windows - the latter is up to the individual owners of the units but it would certainly improve guest satisfaction I think. And noted on the Guest WiFi speed. Great to hear you found the rooms generally clean and the location convenient. Thank you again for sharing your experience. We look forward to welcoming you back again soon! Kind regards Jacquie

Disappointing experience with room

Customer review rating 4.6/5

Jon K. Couples - 20/10/2020 Confirmed reviews ALL

Please see section ‘ did you experience problems during your stay’

Dear Jon, Thank you for taking the time to tell us about your experience at the Mantra Aqueous Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I spoke to our Receptionist about your issue with the room and she was very apologetic- she thought she had a room available for you but it had already been booked online by another party - sometimes it takes up to an hour for a booking to drop in to our system. She did her absolute best to find another of the larger room but it just wasn't available. So my apologies for the changing information you received, but that is how it occured. We had already upgraded you from the room type you had booked online in recognition of the special birthday and were totally prepared to do a second upgrade - but the larger room type simply wasn't available in the end. Again my apologies for the confusion. We do recommend guests book direct with the hotel so we can talk you through the size and facilities in each room to best suit your needs. Thank you for sharing your feedback again. Hope you will consider staying with us again - call us and we will get you booked into a lovely One Bedroom Apartment. Warm regards, Jacquie

Good location, central to everything

Customer review rating 4.6/5

Fiona G. Couples - 18/10/2020 Confirmed reviews ALL

30th wedding anniversary, always wanted to stay on Port Douglas. Clean accommodation & friendly staff.

Dear Fiona, Thank you for taking the time to provide feedback on your recent stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team as we strive to continuously improve the quality of our services. Do hope you had a wonderful 30th Wedding Anniversary in Port Douglas and you can return soon for another holiday! Kind regards Jacquie
Customer review rating 4.6/5

Steve Couples - 17/10/2020 Confirmed reviews ALL

Great place and location just a bit noisey

Dear Steven, Appreciate you taking the time to provide feedback on your recent stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team as we strive to continuously improve the quality of our services - noted on the loud slamming doors, thank you! Thank you again for sharing your experience. We look forward to welcoming you back again soon! Kind regards Jacquie

Good stay

Customer review rating 4.6/5

Jack H. Couples - 17/10/2020 Confirmed reviews ALL

Tidy well presented rooms. Friendly staff. After hours check in was no problem.

Dear Jack, Thank you for taking the time to provide feedback on your recent stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team as we strive to continuously improve the quality of our services. Great to hear the after-house check-in was smooth. Thank you again for sharing your experience. We look forward to welcoming you back again soon! Kind regards Jacquie

Good stay

Customer review rating 4.6/5

Judy Couples - 16/10/2020 Confirmed reviews ALL

great location, unit well equipped with everything in working order. Pool was lovely , spa on our own deck was bliss!!

Dear Judy, Thank you for taking the time to provide feedback on your recent stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to welcoming you back again soon! Kind regards Jacquie

Great location

Customer review rating 4.6/5

Debbie Couples - 15/10/2020 Confirmed reviews ALL

Great facilities

Dear Debbie, Thank you for taking the time to provide feedback on your recent stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to welcoming you back again soon! Kind regards Jacquie

Well located

Customer review rating 4.6/5

Jenny Couples - 14/10/2020 Confirmed reviews ALL

We found our ground floor one bedroom apartment very spacious and easy to live in. Everything was very clean.

Dear Jenny and John, Thank you for taking the time to provide feedback on your recent stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team as we strive to continuously improve the quality of our services. Do hope you can join us again soon! Kind regards Jacquie

Well located.

Customer review rating 4.6/5

Phil Couples - 13/10/2020 Confirmed reviews ALL

Mostly quiet. Disappointed that as silver Accor members, we did not receive any of the silver "benefits", such as welcome drinks or daily paper.

Dear Phil, Thank you for taking the time to provide feedback on your recent stay at Mantra Aqueous Port Douglas. Great to hear you generally had an enjoyable stay. I have actually escalated on your feedback regarding the lack of newspapers as we are keen to ensure that even through this global pandemic (during which we cannot provide shared facilities for guests) that our Loyalty Members do feel valued and cared for. I do hope you received your welcome drink - there is some variation at the hotels that do not have an onsite restaurant - our hotel leaves the complimentary Badoit sparkling water in room for our guests, for example. But I have compiled the feedback for our Loyalty specialists and appreciate you taking the time to let us know about your experience - thank you! We do want to make sure that our Loyalty members see their benefits. We look forward to welcoming you back to Mantra again soon Kind regards Jacquie

Ok

Customer review rating 4.6/5

Trish Couples - 13/10/2020 Confirmed reviews ALL

Not a fan of the spa on the patio

Dear Trish Thank you for taking the time to provide feedback on your recent stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you for drawing our attention to the issue with the fridge and noted on the value for money! Thank you again for sharing your experience. We look forward to welcoming you back again soon! Kind regards Jacquie

Loved the room, great location Good

Customer review rating 4.6/5

Fiona E. Couples - 12/10/2020 Confirmed reviews ALL

Good greeting, room was very clean and fresh I was impressed with bathroom accessories. Thank you.

Great location

Customer review rating 4.6/5

Angela Families - 09/10/2020 Confirmed reviews ALL

My daughter and I had a great time at your hotel. The room was clean and had everything we needed. The location was great we could walk to anywhere in Port Douglas.

Dear Angela, Thank you for taking the time to provide feedback on your recent stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. Great to hera you found everything clean! And so happy you and your daughter had a lovely stay. Thank you again for sharing your experience. We look forward to welcoming you back again soon! Kind regards Jacquie

I would not stay again

Customer review rating 4.6/5

Brenton B. Couples - 08/10/2020 Confirmed reviews ALL

We,stayed for 8 nights. We should have moved. After being woken at 1 am by the back end of a wine/gin bar staff exit including an argument amongst four then abusive behaviour and threatening behaviour by one after I asked them politely to move and keep the noise down we requested a room move the next day. This was not handled correctly by local staff and we arrived back at the hotel that night to then have to call to sort the issue after receiving a call that day saying it was all agreed and confirmed noting the incorrect room number was provided. When escalated to a call number the situation was not helped by the tone attitude and approach of the person involved. To be fair the night manager addressed the issue that night we received a key to another room. We moved ourselves at 1030 pm. At 230 am that night/morning the room alongside us had drinks on the it verandah and used their spa. We were awoken again. I understand the hotel policy advised this should not happen. It was not monitored we as clients were left to deal with it. So in summary two nights overall interrupted sleep patterns plus a bad attitude from someone that was meant to help has detracted from our mantra aqueous experience. We are back to Port Douglas again in 2021 with friends for a 60th. The mantra was an option. Not after this experience I am sad to say. Yours sincerely Brenton b. and Mary W.

Dear Brenton and Mary Thank you for taking the time to tell us about your experience at the Mantra Aqueous Port Douglas. I am sorry that your experience with us did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the noise problems from the local bars and prevent future occurrences. It does seem to be a somewhat seasonal noise issue and we are talking to our neighbours about it. You spoke to our Night Concierge when you first returned to the hotel so we have followed up with them regarding your feedback on tone etc. We do have a night manager onsite and guests are always welcome to call the main number if they experience an issue overnight; we generally deal with any issues overnight promptly if advised although appreciate you were probably just trying to get some sleep at that point after the previous night's disturbance. Thank you for your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm wishes Jacquie

Fabulous location.

Customer review rating 4.6/5

Beryl C. Couples - 07/10/2020 Confirmed reviews ALL

Great apartment. Except for wifi which did not connect Very friendly helpful reception staff. Very clean and close to beach, restaurants, harbour. Loved our stay and would definitely stay again.

Dear Beryl, Thank you for taking the time to provide feedback on your recent stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team as we strive to continuously improve the quality of our services. I have noted your rating of the guest WiFi - thank you! Thank you again for sharing your experience. We look forward to welcoming you back again soon! Kind regards Jacquie

Great location. Good stay

Customer review rating 4.6/5

Russell L. Couples - 05/10/2020 Confirmed reviews ALL

Great time good stay

Dear Vanetta, Thank you for taking the time to provide feedback on your recent stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to welcoming you back again soon! Kind regards Jacquie

Wonderful Absolutely Stunning

Customer review rating 4.6/5

David Y. Couples - 05/10/2020 Confirmed reviews ALL

Five star everything

Dear David, Thank you for taking the time to provide feedback on your recent stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team as we strive to continuously improve the quality of our services. They will be delighted! Thank you again for sharing your experience. Do hope you can join us again soon! Best wishes Jacquie

Thoroughly enjoyable, will use again

Customer review rating 4.6/5

Paul C. Couples - 30/09/2020 Confirmed reviews ALL

Excellent location, easy booking and arrival procedures with friendly staff. Clean accommodation and surrounds.

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