Mantra Aqueous Port Douglas 4 stars

Customer review rating (ALL Rating) 4.5/5 778 reviews

Mantra Aqueous Port Douglas - Image 1
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3 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Soak up the North Queensland sun in our four outdoor lagoon style pools.

  • Feel at ease with our secure undercover parking.

  • Treat yourself to a kid-free adventure with our child minding services.

  • Utilise our business centre with an internet lounge (note fees apply).

  • Stay up to date virtually with our in-room internet access.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mantra Aqueous Port Douglas

3 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.485091, 145.466119

Telephone
Fax +61 7 4099 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

4 pools

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  778 reviews

Customer review rating 5.0/5

Jenny H. Friends - Confirmed reviews ALL

Dear Jenny, Thank you for your lovely review. We're so pleased to hear you loved every minute of your stay with us. It's wonderful to know you enjoyed our location, swimming pools, and all the little things that helped make your holiday special. Your kind words about our friendly and accommodating team mean a great deal, and we'll be sure to share them with everyone. We truly appreciate your support and can't wait to welcome you back for another relaxing getaway soon. Kind Regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Cindy P. Couples - Confirmed reviews ALL

Dear Cindy, Thank you for your wonderful review. We're delighted to hear you enjoyed our great location, beautiful pools, and your swim-out room. It's especially heartwarming to know that Jimmy was able to assist and support you during such a stressful time. We are incredibly proud of the care, compassion, and dedication our team shows our guests, and Jimmy will be thrilled to receive your kind recognition. We hope you both travelled safely back home and that your husband is now doing well and has made a full recovery. Thank you for choosing to stay with us, and we hope to welcome you back for a much more relaxing and enjoyable stay in the future. Warm regards, Donnie Hernandez General Manager

Customer review rating 3.0/5

Hung M. T. Families - Confirmed reviews ALL

Dear Hung, Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed our central location and the convenience of having Port Douglas' restaurants, shops and attractions all within easy walking distance. I am sorry that some aspects of your stay did not meet your expectations. As a resort-style property, daily housekeeping is not included. This information is provided in our pre-arrival communication sent approximately one week before arrival. Should guests wish to have additional servicing during their stay, this can be arranged for an additional fee, and fresh towels and amenities are always available from reception during staffed hours. I also understand that the after-hours arrival process may have felt inconvenient. While our reception is not staffed 24 hours a day, we do provide after-hours support and have an on-call team member available should assistance be required. Regarding the room allocation, I sincerely apologise for the confusion experienced. We received multiple bookings and cancellations under your name leading up to arrival, and one reservation also had guest names interchanged. I also recall receiving a phone call from our Central Reservations team regarding an amendment request relating to the booking that fell outside the standard Stay Plus terms and conditions. While our teams worked together to accommodate the changes where possible, the combination of amendments and multiple reservations unfortunately added complexity to the final allocation. Thank you again for your feedback and for your loyalty as an Accor Plus member. We genuinely appreciate your understanding and hope to welcome you back for a smoother experience in the future. Have a lovely day! Warm regards, Donnie Hernandez General Manager Mantra Aqueous Port Douglas

Customer review rating 3.0/5

Cody J. Couples - Confirmed reviews ALL

Dear Cody, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our central location and were able to take advantage of being within easy walking distance of the restaurants, shops and beautiful Four Mile Beach. That said, I am genuinely sorry to learn that your arrival experience was frustrating and that the after-hours check-in instructions were not as clear as they should have been. Arriving at your holiday destination should be simple and stress-free, and I apologise that this was not your experience. After reviewing our records, I can confirm that an SMS containing the after-hours arrival instructions was sent at 3:51pm on Friday to the mobile number ending in 809 that was provided with the booking. We understand that technology does not always work as expected, and if the message was not received, we sincerely apologise for the inconvenience caused. We would be more than happy to email you a screenshot of the transmission record should you wish to see it. I also appreciate your comments regarding staff presence at the resort. As a small resort-style property, it is unfortunately not viable for us to operate a 24-hour reception desk. However, we do have an after-hours support service and an on-call team member available onsite to assist guests with urgent matters outside reception hours. While this differs from the service model of a larger full-service hotel, we certainly never want our guests to feel unsupported during their stay. Thank you again for your honest feedback. We truly value comments such as yours as they help us identify opportunities to improve both our communication and guest experience. I hope we have the opportunity to welcome you back to Port Douglas in the future and provide you with a much smoother arrival experience. Warm regards, Donnie Hernandez General Manager Mantra Aqueous Port Douglas

Customer review rating 4.0/5

Pamela J. Families - Confirmed reviews ALL

Dear Pamela, Thank you for being a loyal member and the great rating! We are glad to hear you enjoyed our location and the cleanliness of the unit. Kind regards,

Other web-users rate our hotel

  • 468 reviews 9.8/10 Location
  • 576 reviews 7.6/10 Room
  • 407 reviews 8.2/10 Service
  • 14 reviews 5.8/10 WiFi
  • 232 reviews 8.7/10 Pool
  • 224 reviews 5.8/10 Cleanliness
  • 82 reviews 8.6/10 Wellness Area
  • 5 reviews 3.3/10 Breakfast

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