Mantra Aqueous Port Douglas 4 stars

Customer review rating (ALL Rating) 4.5/5 791 reviews

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3 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Soak up the North Queensland sun in our four outdoor lagoon style pools.

  • Feel at ease with our secure undercover parking.

  • Treat yourself to a kid-free adventure with our child minding services.

  • Utilise our business centre with an internet lounge (note fees apply).

  • Stay up to date virtually with our in-room internet access.

Our accommodation(s)

Hotel location

Mantra Aqueous Port Douglas

3 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.485091, 145.466119

Telephone
Fax +61 7 4099 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

4 pools

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  791 reviews

TripAdvisor Rating  4.2/5  1,708 reviews

Certificate of excellence 2025

Clean rooms, wonderful staff, close to everything!

TripAdvisor rating 5.0/5

Holly M TripAdvisor review

We had a wonderful stay here! Great pool and BBQ area. Big balcony overlooking the pool and close to shops, restaurants and the jetty. They have secure parking, tea and coffee and quiet rooms. Such wonderful staff. They went out of their way to accommodate us for a later check in. Would definitely stay again!

Dear Holly, Thank you for your lovely review! We’re so glad you enjoyed the pool, balcony, quiet rooms, and our convenient location. Your kind words about our team mean a lot, and we’re happy we could assist with your later check-in. We’d love to welcome you back again soon! Kind regards, Donnie Hernandez

Customer review rating 2.0/5

Michael M. Couples - Confirmed reviews ALL

Terrible - our room had very dated furniture with water swelled wood.

Customer review rating 2.0/5

Anthony K. Couples - Confirmed reviews ALL

The pool was a big disappointment. We were aware they are not heated but they were actually uncomfortable and cold. In the 4 days we were there we hardly saw anyone using the pools. Lacked overall atmosphere. The room we were allocated was nice. This was our third trip to port Douglas in 15 months so we thought we would try another Accor option. Unfortunately we would not return to this Mantra.

Customer review rating 4.0/5

Sharon C. Couples - Confirmed reviews ALL

Spacious one bedroom unit with kitchen/laundry, balcony with spa bath. Comfy bed and pillows. Walking distance to restaurants, shops, beach. Underground secure free parking. Quiet area.

Hi Sharon, Thank you for your wonderful feedback! We’re delighted you enjoyed the spacious apartment, comfortable bed, and relaxing spa bath. It’s great to hear you appreciated the quiet location and the convenience of being within walking distance to restaurants, shops, and the beach. We hope to welcome you back again soon. We took note of the additional comments and will act accordingly. Much appreciate your feedback. Kind regards, Donnie Hernandez General Manager

Great location

TripAdvisor rating 4.0/5

Pauline H TripAdvisor review

This hotel is in a great location, it’s a 2 minute walk to the Main Street which is full of bars, restaurants and shops. The room is a good size with a balcony that has a spa bath on it. I wouldn’t however describe it as 4 star as when we arrived at 8pm, reception was closed. There were instructions informing us we had to dial a number on the intercom which went unanswered. I then rang the number for the night porter which also went unanswered so rang number on intercom again. The lady gave us instructions on getting the key from the outside safe. The hallway looks quite dated and smells a bit musty (there was a leak in the ceiling which had a bucket beneath it, so that’s probably why). The swimming pool needs repainting on the floor. Our room was not cleaned in the 3 nights we stayed. There were 2 pods for the coffee machine with a note stating we could purchase more if we wanted them. There was no water in the room which I would expect, especially in a 4* establishment.

Hi Pauline, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our great location close to the Main Street and found the room spacious with the balcony spa. We sincerely apologise for the inconvenience you experienced on arrival. As reception hours are limited in the evening, we do offer an after-hours check-in process, however we regret that this was not as smooth or responsive as it should have been. Your comments regarding the condition of the hallway, pool maintenance, housekeeping service, and in-room amenities have been noted and shared with our team for review and improvement. We appreciate your honest feedback, as it helps us continue to improve the overall guest experience. Thank you again for your review, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Donnie Hernandez General Manager

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Other web-users rate our hotel

  • 458 reviews 9.8/10 Location
  • 564 reviews 7.6/10 Room
  • 411 reviews 8.2/10 Service
  • 13 reviews 4.2/10 WiFi
  • 230 reviews 8.1/10 Pool
  • 229 reviews 6.3/10 Cleanliness
  • 77 reviews 8.5/10 Wellness Area

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