Mantra Aqueous Port Douglas

Name: Mantra Aqueous Port Douglas - ALL
Address: 3 Davidson Street, PORT DOUGLAS, 4877, Australia
Telephone: +611300092872
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 1,010 reviews

3 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

We look forward to welcoming you to Mantra Aqueous Port Douglas!

Aditya Thakkar, Hotel Manager

Mantra Aqueous on Port offers award-winning accommodation in the beachside town of Port Douglas, close to Four Mile Beach and just a boat ride away from the Great Barrier Reef. Soak in the tropical sunshine beside one of our four lagoon pools and spas, re lax in your private balcony spa, or book a deluxe room with a private swim-up pool deck. For your convenience apartments feature full kitchens, or just 20 metres away you'll discover the main strip of fine dining restaurants and casual cafes.

Hotel extras

Feel reassured with access to AXA medical teleconsultation free of charge
4 large swimming pools
Complimentary BBQs and common area
Spacious self contained apartments for long stays
Free carparking

ALLSAFE approved hotel

Hotel location

Mantra Aqueous Port Douglas

3 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.485091, 145.466119

Telephone +61 1300 092 872

+61 7 4099 0001

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

In summary

On site

Shuttle
Air conditioning
Wi-Fi

Our accommodation(s)

Mantra Aqueous on Port offers the choice of well-appointed Hotel Spa Rooms along with self-contained 1 Bedroom Apartments and 2 Bedroom Dual Key Apartments all with private balconies and spas, air-conditioning and ceiling fans, wireless internet access, cable TV, along with tea and coffee making facilities. For a little added luxury, book a 'Swim Out' room or apartment for your very own swim-out pool deck providing direct pool access. Lift access is available to all floors.

Room

Spa Room

2 persons
32 m² / 344 sq ft

Bedding 1 x King size beds
Most of the accommodation: Balcony

Room

Spa Swim Out Room

2 persons
32 m² / 344 sq ft

Bedding 1 x King size beds
Views: Pool side
Most of the accommodation: Terrace

Our guest reviews

Well located, easy walking distance to everything

Sarah Families - 1/27/2023 Confirmed reviews ALL

Great rooms, everything you could need. Only thing was the pillows were so high, hard but over all it’s a nice hotel in a great location.

Dear Sarah, Thank you for the lovely feedback. Glad to hear you enjoyed your stay with us. If you asked our team, they would have happily given you a later checkout. We will look into the pillows. Thank you for staying with us & we look forward to welcoming you again at Mantra Aqueous Port Douglas. Kind regards Aditya

Terrible stay

Ashlee C. Couples - 1/25/2023 Confirmed reviews ALL

So unhappy with the stay here we ended up leaving a night earlier and booking elsewhere. Not really sure where to start.. got an early check in which was great but get the key you woild think reception would state how to get to our room.. nope have to ask!! The spa was dirty and took about 2 hours to run. Too many rules regarding spa and balcony!! Umbrellas mostly broken at pool.. whats the point? Door was broken (top kept coming apart) but didn't really feel like complaining and having someone come into our space to fix it for 4 nights. Obviously someone previously had complained about the tap so you wanted a service person to repair.. we fixed ourselves. No blankets other than a sheet on the bed I was freezing overnight. Pillows hard and uncomfortable. No amenities available had to go to the bag wash to wash items in outdated washers only open 2pm until 7pm with a vending machine for powder which is broken. Too far to walk also!! Nothing in apartment to hang clothes on so forced to pay for dryers also.

Dear Ashlee, Thank you for taking the time to tell us about your experience at the Mantra Aqueous Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aditya

Debbie J. Couples - 1/23/2023 Confirmed reviews ALL

Enjoyed our weekend away in your Motel celebrating our 40th wedding anniversary. The only issue with our room was the aircon was noisy. Just made noises all night. Temperature was fine though.

Dear Debra, Thank you for the lovely feedback. Glad to hear you enjoyed your stay with us. Please accept our sincere apologies for the noisy AC, we have got a technician to fix the issue. Thank you for staying with us & we look forward to welcome you again at Mantra Aqueous Port Douglas. Kind regards Aditya

Great location

Taylah Couples - 1/17/2023 Confirmed reviews ALL

Really enjoyed our stay here as it was walking distance to the Main Street, Marina & Four Mile Beach. Facilities are as expected with the price you pay, a few issues with appliances but staff were always lovely and willing to assist where they could. 4 lagoon pools are definitely a nice addition as this seems a bigger resource compared to some surrounding accomodation pools.

Dear Taylah, Thank you for the lovely feedback. Glad to hear you enjoyed your stay with us. We apologise for other guest being inconsiderate & making noise after hours. Thank you for staying with us & we look forward to welcome you again at Mantra Aqueous Port Douglas. Kind regards Aditya

Well Located with Everything we needed

Alan H. Families - 1/16/2023 Confirmed reviews ALL

This was a 3 week holiday for us. The Beach, town and every where we wanted to go very handy. Car park under the building was also easy to use. Resort staff were excellent and quickly resolved any issues we had

Dear Alan, Thank you for the lovely feedback. Glad to hear you enjoyed your stay with us. Thank you for staying with us & we look forward to welcome you again at Mantra Aqueous Port Douglas. Kind regards Aditya

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