Mantra Aqueous Port Douglas 4 stars

Customer review rating (ALL Rating) 4.5/5 749 reviews

Mantra Aqueous Port Douglas - Image 1
Mantra Aqueous Port Douglas - Image 2
Mantra Aqueous Port Douglas - Image 3
Mantra Aqueous Port Douglas - Image 4
3 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Soak up the North Queensland sun in our four outdoor lagoon style pools.

  • Feel at ease with our secure undercover parking.

  • Treat yourself to a kid-free adventure with our child minding services.

  • Utilise our business centre with an internet lounge (note fees apply).

  • Stay up to date virtually with our in-room internet access.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Spa Swim Out Room

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Pool side
  • Most of the accommodation: Terrace
See availabilities

Apartment

1 Bedroom Swim Out Apartment

Photo out of - 1 Bedroom Swim Out Apartment

Our 1 Bedroom Swim Out rooms are located on the ground floor leading onto your own private deck beside the pool. Offering a balcony with spa plus the convenience of a full kitchen, laundry, separate lounge and dining area along with WiFi access.

  • Views:

    Pool side

  • Most of the accommodation:

    Terrace

Max. number of persons
3
Area
From 72 m² / 775 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

2 Bedroom Dual Key Apartment

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

2 Bedroom Swim Out Apartment

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

2 Bedroom Dual Key Swim Out Apartment

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Hotel location

Mantra Aqueous Port Douglas

3 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.485091, 145.466119

Telephone
Fax +61 7 4099 0001
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • CNS Additional charge
  • CAIRNS AIRPORT Additional charge

In hotel

Hotel informations

  • 60 rooms
  • 31 connecting rooms
  • 60 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Polish

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Family

Services for children

  • Tourist guide for families
  • Children''s TV Channels

Well-being

Mantra Aqueous Pool One

  • Outside
  • On site

Mantra Aqueous Pool Three

  • Outside
  • On site

Mantra Aqueous Pool Two

  • Outside
  • On site

Mantra Aqueous Pool Four

  • Outside
  • On site

Sports and leisure

Glass bottom boat

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Boat excursions

  • Nearby

Scuba diving

  • Nearby

Deep sea fishing/Sea fishing

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 37 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.04 m / 6.73 ft

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

4 pools

Photo out of - Pool

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Mantra Aqueous Pool One

Take some time out to relax by one of our pools during your stay at our hotel. There are four pool located on the South and West sides that are accessible by all guests staying at the resort.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.79 m / 5.9 ft
  • Pool Depth Max: 2 m / 6.55 ft

Mantra Aqueous Pool Three

Take some time out to relax by one of our pools during your stay at our hotel. There are four pool located on the South and West sides that are accessible by all guests staying at the resort.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.79 m / 5.9 ft
  • Pool Depth Max: 2 m / 6.55 ft

Mantra Aqueous Pool Two

Take some time out to relax by one of our pools during your stay at our hotel. There are four pool located on the South and West sides that are accessible by all guests staying at the resort.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.79 m / 5.9 ft
  • Pool Depth Max: 2 m / 6.55 ft

Mantra Aqueous Pool Four

Take some time out to relax by one of our pools during your stay at our hotel. There are four pool located on the South and West sides that are accessible by all guests staying at the resort.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring
  • Shower

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.79 m / 5.9 ft
  • Pool Depth Max: 2 m / 6.55 ft

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  749 reviews

Customer review rating 1.5/5

Robert T. Friends - Confirmed reviews ALL

Dear Robert, Thank you for taking the time to share your feedback. I’m pleased to hear you enjoyed our location, with Macrossan Street and Four Mile Beach both within easy walking distance. I’m sorry the room allocation for your two bookings was disappointing. While we understand the expectation that booking two rooms of the same category well in advance may mean they will be close together, advance booking unfortunately does not guarantee this. At our property, there are also no two Hotel Rooms that are physically next to each other. However, our priority is also to accommodate all bookings received, and room allocations can be affected by owner stays, maintenance, arrivals and departures. Regarding the upgrade request, upgrades are always subject to availability. I appreciate that saying the hotel was "fully booked" was not the most accurate way to explain this. When we advised that an upgrade was not available, this was because there were no higher room categories available for the full duration of your stay. The room we subsequently moved you to was the last room unallocated available online and same room category as your original room, but we were able to find a more suitable location within that category, still on a different level. With regards to housekeeping, we are an apartment-style property and operate under a sustainability-focused housekeeping model. For stays of less than seven nights, rooms are not automatically serviced, although additional housekeeping can be arranged for a fee. This information is normally provided in our pre-arrival information sent to guests, as well as in the in-room compendium, so guests are aware of our housekeeping arrangements before and during their stay. I appreciate, however, that this may not have been what you expected. Thank you again for your feedback. We’re glad you enjoyed the location, and I hope we have the opportunity to provide you with a smoother stay next time. Kind Regards, Donnie Hernandez General Manager

Customer review rating 4.0/5

Greg F. Couples - Confirmed reviews ALL

Dear Greg, Kia ora, and thank you for sharing your feedback with us. We’re really pleased to hear you enjoyed your stay overall, and that having direct access to the pool from your room was such a big plus. I’m sorry for the confusion with your booking dates and the lack of response to your email. As the reservation was made through a third-party booking provider, some booking details and amendments need to be managed through them, which can sometimes make communication a little more complicated. That said, we understand how frustrating it would have been to have to call us to clarify the details. We’re also very sorry about the key card expiring a day early and locking you out of the resort and your room. I was more than happy to assist when you contacted us, and I really appreciate your understanding and patience. Thank you again for bringing this to our attention. We’ll follow up with the team to ensure we’re checking departure dates carefully and doing our best to prevent this happening again. Hope you travelled safe back home to New Zealand. We hope to welcome you back and give you a much smoother experience next time! Warm regards, Donnie Hernandez General manager

Customer review rating 4.5/5

Mervyn D. Families - Confirmed reviews ALL

Dear Mervyn, Thank you so much for coming back to stay with us again! It’s always wonderful to hear from returning guests, and we’re so pleased you had another lovely holiday with us. We’re glad you enjoyed the spacious and comfortable room, our great location, and of course the friendly service from the team. We really appreciate your continued support and look forward to welcoming you back for your next Port Douglas getaway! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Julie M. Families - Confirmed reviews ALL

Dear Julie, Thank you for your lovely feedback! We’re so pleased you enjoyed our location and the convenience of being within walking distance of Four Mile Beach and the centre of Port Douglas. It’s one of the things our guests love most — close enough to enjoy everything Port Douglas has to offer, while still being tucked away for a relaxing stay. 🌴😊 We hope to welcome you back to Mantra Aqueous again soon! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Matthew B. Couples - Confirmed reviews ALL

Dear Matthew, Thank you for your lovely feedback! We’re so pleased to hear you enjoyed our great location, found the property clean, and had a positive experience with our friendly team. We really appreciate you taking the time to mention our staff — it means a lot to the team to know their efforts are noticed and appreciated. We hope to welcome you back to Mantra Aqueous again soon! Warm regards, Donnie Hernandez General Manager

Dear Robert, Thank you for taking the time to share your feedback. I’m pleased to hear you enjoyed our location, with Macrossan Street and Four Mile Beach both within easy walking distance. I’m sorry the room allocation for your two bookings was disappointing. While we understand the expectation that booking two rooms of the same category well in advance may mean they will be close together, advance booking unfortunately does not guarantee this. At our property, there are also no two Hotel Rooms that are physically next to each other. However, our priority is also to accommodate all bookings received, and room allocations can be affected by owner stays, maintenance, arrivals and departures. Regarding the upgrade request, upgrades are always subject to availability. I appreciate that saying the hotel was "fully booked" was not the most accurate way to explain this. When we advised that an upgrade was not available, this was because there were no higher room categories available for the full duration of your stay. The room we subsequently moved you to was the last room unallocated available online and same room category as your original room, but we were able to find a more suitable location within that category, still on a different level. With regards to housekeeping, we are an apartment-style property and operate under a sustainability-focused housekeeping model. For stays of less than seven nights, rooms are not automatically serviced, although additional housekeeping can be arranged for a fee. This information is normally provided in our pre-arrival information sent to guests, as well as in the in-room compendium, so guests are aware of our housekeeping arrangements before and during their stay. I appreciate, however, that this may not have been what you expected. Thank you again for your feedback. We’re glad you enjoyed the location, and I hope we have the opportunity to provide you with a smoother stay next time. Kind Regards, Donnie Hernandez General Manager

Customer review rating 4.0/5

Greg F. Couples - Confirmed reviews ALL

Overall a good experience, the ability to get into pool from the room a huge plus.

Dear Greg, Kia ora, and thank you for sharing your feedback with us. We’re really pleased to hear you enjoyed your stay overall, and that having direct access to the pool from your room was such a big plus. I’m sorry for the confusion with your booking dates and the lack of response to your email. As the reservation was made through a third-party booking provider, some booking details and amendments need to be managed through them, which can sometimes make communication a little more complicated. That said, we understand how frustrating it would have been to have to call us to clarify the details. We’re also very sorry about the key card expiring a day early and locking you out of the resort and your room. I was more than happy to assist when you contacted us, and I really appreciate your understanding and patience. Thank you again for bringing this to our attention. We’ll follow up with the team to ensure we’re checking departure dates carefully and doing our best to prevent this happening again. Hope you travelled safe back home to New Zealand. We hope to welcome you back and give you a much smoother experience next time! Warm regards, Donnie Hernandez General manager

Customer review rating 4.5/5

Mervyn D. Families - Confirmed reviews ALL

We had another lovely holiday with you again. The hotel is well located, the rooms are spacious and comfortable and the staff are nice.

Dear Mervyn, Thank you so much for coming back to stay with us again! It’s always wonderful to hear from returning guests, and we’re so pleased you had another lovely holiday with us. We’re glad you enjoyed the spacious and comfortable room, our great location, and of course the friendly service from the team. We really appreciate your continued support and look forward to welcoming you back for your next Port Douglas getaway! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Julie M. Families - Confirmed reviews ALL

Great location, clean

Dear Julie, Thank you for your lovely feedback! We’re so pleased you enjoyed our location and the convenience of being within walking distance of Four Mile Beach and the centre of Port Douglas. It’s one of the things our guests love most — close enough to enjoy everything Port Douglas has to offer, while still being tucked away for a relaxing stay. 🌴😊 We hope to welcome you back to Mantra Aqueous again soon! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Matthew B. Couples - Confirmed reviews ALL

Great location, very clean , friendly staff

Dear Matthew, Thank you for your lovely feedback! We’re so pleased to hear you enjoyed our great location, found the property clean, and had a positive experience with our friendly team. We really appreciate you taking the time to mention our staff — it means a lot to the team to know their efforts are noticed and appreciated. We hope to welcome you back to Mantra Aqueous again soon! Warm regards, Donnie Hernandez General Manager

Customer review rating 4.0/5

Mike H. Couples - Confirmed reviews ALL

Nice stay in a tidy one bedroom apartment. Friendly helpful staff in a great location very close to town.

Dear Mike, Thank you for your lovely review! 😊 We’re so pleased to hear you enjoyed your tidy one-bedroom apartment and found our team friendly and helpful. Our central location certainly makes it easy to enjoy everything Port Douglas has to offer! We hope to welcome you back for another relaxing stay soon. Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Alyssa M. E. Couples - Confirmed reviews ALL

It has been such a nice experience. Stayed the night for my partner's birthday and it was amazing. The staffs made our stay worthwhile.

Dear Alyssa, Thank you so much for your lovely review! 😊 We’re delighted to hear you had such a wonderful stay celebrating your partner’s birthday. It’s fantastic to know our team helped make the occasion extra special and that you enjoyed our convenient location. We hope to welcome you both back for another memorable stay soon! Kind regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Debra K. Friends - Confirmed reviews ALL

Welcoming staff from when we walked in the door.Lovely room,comfortable beds and fantastic pool area

Dear Debra, Thank you so much for your wonderful review! 😊 We’re delighted to hear you enjoyed our fantastic location, spacious accommodation, comfortable beds and pool area. It’s especially lovely to hear that our entire team, from Reception to Housekeeping, made you feel so welcome from the moment you arrived. We really appreciate your kind words and hope to welcome you back for another relaxing stay! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Carly T. Couples - Confirmed reviews ALL

bed was very comfortable, room had all the amentities needed for a comfortable stay (coffee machine, balcony with pool view, large shower, shampoo/conditioner/body wash, air con, fan, etc.), and hotel staff were all very friendly and helpful. we will absolutely be back!

Dear Carly, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our convenient location, comfortable amenities, and had such a relaxing stay with us. We especially appreciate you taking the time to recognize our Front Office team. Your kind words mean a lot to the team, and we’ll be sure to share your lovely feedback with them. Thank you again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back again soon! Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Jane L. Couples - Confirmed reviews ALL

We had a lovely stay here. The apartment was lovely, very spacious and clean. The pool area was great. The apartments are in the perfect location.

Dear Jane, Thank you so much for your wonderful review! We’re delighted to hear you had such a lovely stay and enjoyed the spacious, clean apartment and our pool area. It’s fantastic to hear that you found our location so convenient and felt it was the perfect base for your stay. We really appreciate your kind words and hope to welcome you back for another lovely stay in the future! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Gary C. Couples - Confirmed reviews ALL

I was a little skeptical having mostly stayed at the Sheraton but I was pleasantly surprised. Yes, it’s a little dated but it was extremely clean and well maintained and the staff were great. The swim out room was fabulous and kitchen and laundry all well equipped including with basic supplies. Pool was clean and heated and 4 to choose from depending on whether you want sun etc. Only change to suggest is that the blanket provided on the bed be larger (currently only a double for a king bed). Forgot to mention the great location! Close to restaurants, shopping, beach and walks. We will be back again!!

Dear Gary, Thank you so much for your wonderful review! We’re delighted to hear that you had a fantastic stay and that we were able to pleasantly surprise you. It’s great to know you enjoyed the swim-out room, the well-equipped kitchen and laundry facilities, our heated pools, and our fantastic location close to restaurants, shopping, the beach and walking tracks. We’re also thrilled to hear that our team made a positive impression. We’ve noted your comment about the blanket on the king bed — we certainly hope there wasn’t too much of a blanket tug-of-war! :) We’ll definitely look into providing a larger one so everyone can stay warm and, hopefully, keep the peace! Thank you again for your lovely feedback. It was a pleasure having you stay with us, and we look forward to welcoming you back again soon! Kind Regards, Donnie Hernandez General Manager

Customer review rating 4.0/5

Jane L. Families - Confirmed reviews ALL

Very pleasant clean accommodation . the staff were friendly and helpful. Room 30 2B had nowhere to unpack your clothes. The sofa in 30 2A was very very low. The main problem was that there was no ramp for someone like me who has a really walker or for someone with a pusher. I’m not sure how you can rectify this but it really spoils the stay.

Dear Jane, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the accommodation clean and pleasant, and that our staff were friendly and helpful. We’re sorry to hear that the access arrangements caused some difficulty during your stay. We do have lifts within the property, as well as back access, which can assist guests with mobility needs. However, we understand that having a ramp at the main access point would provide greater convenience and ease of access. Installing a ramp would require additional infrastructure and consideration of the existing building and access arrangements, but we appreciate you raising this with us and will certainly keep it in mind when considering future improvements. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay. Warm regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Anna H. Couples - Confirmed reviews ALL

Had another great stay here, superb location . Has evertyhing we needed.

Dear Anna, Thank you for your wonderful feedback! We’re delighted to hear that you had another great stay with us and enjoyed our superb location and everything we have to offer. It’s always a pleasure to welcome you back, and we truly appreciate your continued support. We’ll be sure to pass on your kind recognition to Laura as well. We look forward to welcoming you back again on your next visit! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.0/5

Sue E. S. Couples - Confirmed reviews ALL

I am an ACCOR Platinum member. Everything was wonderful except that over our 5 night stay we did not receive any housekeeping at all, and were not aware this was the case. We we not even offered a fresh towel.

Dear Sue, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our great location, comfortable accommodation and bed, as well as the swim-up access to your room. We sincerely apologise for the inconvenience regarding the housekeeping during your 5-night stay. We understand that not receiving fresh towels or room servicing would have been disappointing. For clarification, we normally provide information regarding our housekeeping arrangements in our pre-arrival email, and this is also communicated to guests upon check-in. From the details of your stay, it appears you may have arrived after hours, so you may not have received this information from our team directly. The housekeeping arrangements are also outlined in the in-room information booklet for reference throughout the stay. That said, we appreciate that this information may not have been clear to you during your stay, and we apologise that we did not have the opportunity to ensure your needs were met. As a valued Accor Platinum member, we particularly appreciate your loyalty and your feedback, which we will share with our team to improve our communication with guests. Thank you again for your kind comments and constructive feedback. We hope to have the pleasure of welcoming you back and providing an even better experience next time. Warm Regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Grace D. Families - Confirmed reviews ALL

Excellent location, clean and comfortable

Dear Grace, Thank you for your lovely review! We’re delighted to hear you enjoyed our excellent location and found your accommodation clean and comfortable. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.0/5

Harry F. Couples - Confirmed reviews ALL

Staff were very helpful and friendly. Accomodation was clean and nice to have a coffee machine as well as other cooking utensils. Easy walk to the main street, restaurants and marina.

Dear Harry, Thank you so much for your wonderful feedback! I’m delighted to hear you enjoyed our great location, facilities, and the cleanliness and comfort of your accommodation. It’s especially lovely to hear your kind words about our team. We always aim to make our guests feel welcome and well looked after, so I’ll be sure to share your feedback with everyone. I’m also glad you enjoyed the coffee machine and well-equipped kitchen. And being just a short walk from Macrossan Street, the restaurants and marina certainly makes exploring Port Douglas easy. We’re always happy to welcome guests who book directly with us as well — it’s definitely the better way to book and we love having that direct connection with our guests! Thank you again for staying with us. It was a pleasure having you here, and I hope to welcome you back again soon. Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Elizabeth G. Couples - Confirmed reviews ALL

Our stay was perfect. The one bedroom apartment was comfortable and spacious. The kitchen looked new and extremely clean. Location was great- walking distance to Macrossan St and the beach.

Dear Elizabeth, Thank you so much for your wonderful feedback and for taking the time to mention me personally. It truly means a lot, and it has been my absolute pleasure to look after you during your stay. I’m delighted to hear that you enjoyed your one-bedroom apartment, particularly the spaciousness, comfortable surroundings, and the beautifully clean kitchen. Our location certainly makes it easy to enjoy Macrossan Street, the beach, and everything else Port Douglas has to offer. Thank you again for choosing Mantra Aqueous. It was a pleasure having you stay with us, and I hope to have the opportunity to welcome you back again in the future. Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Sam J. M. Couples - Confirmed reviews ALL

Very good

Dear Sam, Thank you so much for your lovely feedback! We’re really pleased to hear you enjoyed our convenient location and found your stay comfortable. It’s always wonderful to know our guests had a great experience. We truly appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back to Mantra Aqueous and beautiful Port Douglas again soon! Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Fallon R. W. Couples - Confirmed reviews ALL

Everything was wonderful

Dear Fallon. Thank you so much for your lovely review! We’re absolutely delighted to hear that everything was wonderful and that you enjoyed our great location. We hope your husband had a fantastic time on his motorbike tour up north, while you enjoyed some well-deserved “me time”! 😊 And with a last name like W., it seems you certainly made a W. choice in staying with us! 😉 It was such a pleasure having you stay with us. We hope you both went home with some wonderful memories, and we’d love to welcome you back again soon! Kind regards, Donnie Hernandez General Manager

Customer review rating 2.5/5

Vanessa W. Couples - Confirmed reviews ALL

Well appointed but outdated. Oven - couldn’t read face displays as were mostly non existent/worn out. Kitchen old. Pool gate not clean. Timber around spa bath needs a paint. Bathroom sink hairline cracks. Sliding door to bedroom too small & goes out of the tracks, so needed to fix each time. Shower glass door didn’t look clean, probs cos glass is too old. Fan above shower dusty. When you turn light on in bathroom, the fan is heard in the bedroom, as fan & light on 1 switch. Very disappointed. A lot of above are easy fixes. Felt like the room was a 3 star. Pool was great.

Dear Vanessa, Thank you for taking the time to share such detailed feedback. I’m sorry to hear that some aspects of your stay did not meet your expectations, although I’m glad you enjoyed the pool. We genuinely appreciate you pointing out the areas that you felt needed attention. We take pride in keeping our property well maintained, and whenever something is brought to our attention, we do our best to attend to it promptly. Your comments have given us some additional items to look at, particularly the smaller details that can make a difference to a guest’s experience. At the same time, we’re confident in the overall quality, comfort and value that our property offers, and we believe it provides an experience well beyond a 3-star stay. We understand that every guest has different expectations and preferences, and we’re sorry that on this occasion the property did not align with yours. Thank you again for your feedback. We’ll certainly take the constructive points on board and continue working hard to make every guest’s stay a comfortable and enjoyable one. Kind regards, Donnie Hernandez General Manager

Other web-users rate our hotel

  • 463 reviews 9.9/10 Location
  • 538 reviews 7.6/10 Room
  • 378 reviews 8.6/10 Service
  • 12 reviews 5.3/10 WiFi
  • 227 reviews 9/10 Pool
  • 225 reviews 6/10 Cleanliness
  • 73 reviews 8.8/10 Wellness Area
  • 38 reviews 4.3/10 Food

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