Mantra Aqueous Port Douglas 4 stars

Customer review rating (ALL Rating) 4.5/5 780 reviews

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Description

Hotel extras

  • Soak up the North Queensland sun in our four outdoor lagoon style pools.

  • Feel at ease with our secure undercover parking.

  • Treat yourself to a kid-free adventure with our child minding services.

  • Utilise our business centre with an internet lounge (note fees apply).

  • Stay up to date virtually with our in-room internet access.

Our accommodation(s)

Hotel location

Mantra Aqueous Port Douglas

3 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.485091, 145.466119

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

4 pools

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  780 reviews

Customer review rating 4.5/5

Julie G. Couples - Confirmed reviews ALL

We had a wonderful stay.

Customer review rating 5.0/5

Anthony W. Couples - Confirmed reviews ALL

5 minutes walk to the town centre, great facilities within our room and the pool area was private and well equipped and maintained.Overall very pleased with our choice.

Dear Anthony, Thank you for your lovely feedback. And thank you for being a Loyal Accor member. We’re so pleased to hear you enjoyed our convenient location, the in-room facilities, and the privacy and upkeep of the pool area. We know we are just 5 mins away from everything, but still a great way to help add with everyone's daily steps. It’s wonderful to know you were very pleased with your choice to stay with us. We truly appreciate your kind words and hope to welcome you back again soon for another relaxing stay. Kind regards, Donnie Hernandez General Manager

Customer review rating 3.5/5

Adam S. Couples - Confirmed reviews ALL

The property location was great with the main strip 75 metre walk away, yet still quiet. The rooms were looking a bit tired, the bed a bit hard for us. The basin in he ensuite was full of surface cracks, the pans in the kitchen were all scratched and of poor quality. Even the spa on the outdoor balcony were a bit small for two people as they are round. The pools were good, again looking a little tired too.

Dear Adam, Thank you for taking the time to share your feedback with us. We’re so pleased you enjoyed our great location — being close to the main street while still offering a peaceful and quiet atmosphere is something many of our guests love. We’re also glad you were able to enjoy the pools during your stay. We truly appreciate your honest comments regarding the room and facilities. We’re sorry some aspects of the apartment felt a little tired and that the bed was not as comfortable as you had hoped. Your feedback regarding the ensuite basin, kitchen pans, balcony spa, and overall presentation of the pools has been carefully noted and will certainly be shared with the relevant team as we continue working on improvements across the property. Thank you again for your valuable feedback. We genuinely appreciate it and hope we’ll have the opportunity to welcome you back for an even more enjoyable stay in the future. Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Phillip A. Couples - Confirmed reviews ALL

Very happy with the location providing easy access to restaurants and shops. Apartment was great and included everything we needed for a very comfortable stay.

Dear Phillip, Thank you for your lovely review. We’re so pleased you enjoyed our convenient location with easy access to the restaurants and shops, and that the apartment had everything you needed for a comfortable and enjoyable stay. We truly appreciate your feedback and hope to welcome you back again soon. Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Jodie E. Solo - Confirmed reviews ALL

Aside from what seemed to be beach sand/fine sand on freshly made bed & long black hair on bed and pillow. Room was clean tidy & very comfortable.

Dear Jodie, Thank you so much for your feedback, and we’re very sorry about the sand and hair you found on the bed and pillow when you arrived. We completely understand how disappointing that would have been and sincerely apologise for the oversight. We’ve shared your comments with our housekeeping team so extra care can be taken moving forward. That said, we’re really pleased to hear you still found the room clean, tidy, comfortable, and enjoyed your stay overall. Thank you again for your understanding, and we truly hope to welcome you back again soon. Kind regards, Donnie Hernandez General Manager

Other web-users rate our hotel

  • 458 reviews 9.8/10 Location
  • 575 reviews 7.4/10 Room
  • 411 reviews 8.3/10 Service
  • 14 reviews 5.8/10 WiFi
  • 234 reviews 8.6/10 Pool
  • 226 reviews 5.8/10 Cleanliness
  • 81 reviews 8.8/10 Wellness Area
  • 41 reviews 4.3/10 Food

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