Mantra Aqueous Port Douglas Hotel 4 stars

Clean rooms, but overall I wasn't thrilled. The rooms and hotel looks far nicer in photos than it does in real life. I didn't love arriving at 6pm to an unmanned reception. Other than that, it was fine.

a great location, great facilities and warm staff

Kind, efficient friendly staff. Excellent location. Room was spotless

Great room the only complaints complaint I would have is the room smelt musky maybe from the air con or no fresh air . Aside from that I would definitely recommend and stay again

Booked 3 months in advance 1 bed apartment changed my arrival time to 4.00pm then was given a credit, rang to query credit and was assured nothing had been changed in my booking. Arrived and was given a motel type room adjoining my daughter’s room. This was a family holiday but we all booked separately. We had made and paid for 4 separate bookings, 3 one bed apartments and 1 two bed apartments. When my family arrived earlier in the day my daughter mentioned we had 4 bookings, the reception said no there is only 3 bookings. The room we were given was so small that the wardrobe door could only be opened half way because the bed side table was in the way, the safe was unusable as it was behind the blocked door with no access to it. The shower leaked all over the floor and with only weekly housekeeping we now had sodden towels that would need to be changed every day. There was a kitchenette but no washing up facilities. We had one chair or alternatively the bed to sit on. The only conclusion we could make was that the hotel had been overbooked and because we were obviously a family, management had decided that we could share a room with family. After insisting that the arrangement was totally unsuitable we were finally found a 1 bed apartment at Mantra on the Village where we spent the next 6 nights at an additional cost of $152 even though the rates were cheaper at this hotel.