Mantra Aqueous Port Douglas 4 stars

Customer review rating (ALL Rating) 4.5/5 783 reviews

Mantra Aqueous Port Douglas - Image 1
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3 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Soak up the North Queensland sun in our four outdoor lagoon style pools.

  • Feel at ease with our secure undercover parking.

  • Treat yourself to a kid-free adventure with our child minding services.

  • Utilise our business centre with an internet lounge (note fees apply).

  • Stay up to date virtually with our in-room internet access.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mantra Aqueous Port Douglas

3 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.485091, 145.466119

Telephone
Fax +61 7 4099 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

4 pools

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  783 reviews

Customer review rating 5.0/5

Darren C. Couples - Confirmed reviews ALL

Dear Darren, Thank you for your lovely feedback. We’re delighted to hear you enjoyed the room and direct pool access, and that our location suited your stay. We also truly appreciate your continued loyalty as a Gold member. It means a lot to us, and we value having you as part of our guests. We look forward to welcoming you back again soon. Kind regards, Donnie Hernandez General Manager

Customer review rating 1.5/5

Trevor B. Couples - Confirmed reviews ALL

Dear Trevor, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your stay did not meet your expectations. We regret the maintenance issues you experienced with the spa and shutters, and we will ensure these are followed up with our maintenance team for review. We also sincerely apologise that the apartment did not meet your expectations in terms of size and presentation. As each apartment is individually owned, condition can vary across the resort, and we continue to work closely with owners to encourage ongoing refurbishment and improvements where needed. We do note that apartment dimensions and detailed room information are listed at the time of booking to help guests make an informed choice. All Hotel Swimout are all the same sizes. We also advise prior to arrival that housekeeping services are not included as standard and are available as an additional service if required. We are sorry if this was not clear during your stay, and we appreciate you bringing it to our attention. While we are pleased our central location was a positive part of your visit, we are truly sorry that other aspects fell short of expectations. We always hope to have the opportunity to welcome guests back, and if you do choose to stay elsewhere in future that better suits your expectations and budget, we would of course understand and respect that decision. Thank you again for your honest feedback—it is sincerely appreciated and helps us improve. Warm regards, Donnie Hernandez General Manager

Customer review rating 2.0/5

Joseph W. Families - Confirmed reviews ALL

Dear Joseph, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the room layout, location, swim-out pool, spa bath, balcony area, and our friendly team. We are very sorry to hear about your concerns regarding cleanliness and overall presentation of the room. This is not the standard we aim to deliver. Housekeeping procedures include thorough cleaning of all areas, including vacuuming and mopping of floors, so we take your comments seriously. We will be looking into this matter further and would appreciate it if you could share any photos you may have, as this will assist us in investigating the issues raised with our housekeeping team. We also acknowledge your feedback regarding the travel cot suitability and kitchen amenities, and we will review these points as part of our ongoing improvements. Thank you again for bringing this to our attention. We do hope to have the opportunity to restore your confidence in the future. Kind regards, Donnie Hernandez General manager

Customer review rating 3.5/5

Leif P. Couples - Confirmed reviews ALL

Dear Leif, Thank you for taking the time to share your review. We are so pleased to hear that you loved our location near the beach and shopping, and that the unit provided a clean, quiet, and comfortable base for your stay. However, I want to sincerely apologize for the issue with the hot water. To provide some context, we were alerted to the problem after 9:00 PM and immediately contacted emergency services. Unfortunately, the earliest a plumber could get to the property to resolve the issue was 8:00 AM the following morning. We completely understand your disappointment with our follow-up, and we agree that a simple note under the door felt a bit ordinary for such an inconvenience. While we unfortunately missed the opportunity to better handle our communication during your stay, we truly appreciate you bringing this to our attention. Your feedback is incredibly valuable as it helps us improve how we support our guests when unexpected maintenance issues arise. Thank you again for staying with us, and we hope to have the opportunity to welcome you back for a seamless experience in the future. Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Chris C. Couples - Confirmed reviews ALL

Dear Chris, Thank you so much for your lovely review! It was a real pleasure having you stay with us for almost a month. We're so pleased you enjoyed our fantastic location and that being just a short stroll from the beach and restaurants made your stay even more enjoyable. We're especially happy to hear you loved our pools—they're definitely one of our favourite spots too! It was great to see you out there doing your laps in the warm pool at early morning. That's certainly one of the best ways to start the day! 😊 We hope you had a safe trip all the way back to your farm in Tasmania. We're sure your sheep were happy to have their favourite shepherd home again—they were probably wondering who was going to keep them in line while you were enjoying the tropical sunshine! 🐑😄 Thank you as well for taking the time to acknoweldge myself, Jimmy, Olena and Sasha. We truly appreciate your kind words, and it means so much to know we helped make your stay a memorable one. We can't wait to welcome you back for another Port Douglas escape. Until then, enjoy the cooler Tassie weather—and we'll keep the warm pool ready for your next round morning laps! Tropical Regards, Donnie Hernandez General Manager

Other web-users rate our hotel

  • 472 reviews 9.8/10 Location
  • 571 reviews 7.5/10 Room
  • 409 reviews 8.2/10 Service
  • 15 reviews 6.7/10 WiFi
  • 230 reviews 8.7/10 Pool
  • 223 reviews 5.7/10 Cleanliness
  • 84 reviews 8.8/10 Wellness Area
  • 5 reviews 3.3/10 Breakfast

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