Mantra Aqueous Port Douglas 4 stars

Customer review rating (ALL Rating) 4.5/5 755 reviews

Mantra Aqueous Port Douglas - Image 1
Mantra Aqueous Port Douglas - Image 2
Mantra Aqueous Port Douglas - Image 3
Mantra Aqueous Port Douglas - Image 4
3 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Soak up the North Queensland sun in our four outdoor lagoon style pools.

  • Feel at ease with our secure undercover parking.

  • Treat yourself to a kid-free adventure with our child minding services.

  • Utilise our business centre with an internet lounge (note fees apply).

  • Stay up to date virtually with our in-room internet access.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Spa Swim Out Room

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Pool side
  • Most of the accommodation: Terrace
See availabilities

Apartment

1 Bedroom Swim Out Apartment

Photo out of - 1 Bedroom Swim Out Apartment

Our 1 Bedroom Swim Out rooms are located on the ground floor leading onto your own private deck beside the pool. Offering a balcony with spa plus the convenience of a full kitchen, laundry, separate lounge and dining area along with WiFi access.

  • Views:

    Pool side

  • Most of the accommodation:

    Terrace

Max. number of persons
3
Area
From 72 m² / 775 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

2 Bedroom Dual Key Apartment

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

2 Bedroom Swim Out Apartment

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Apartment

2 Bedroom Dual Key Swim Out Apartment

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keypad access code
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Hotel location

Mantra Aqueous Port Douglas

3 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.485091, 145.466119

Telephone
Fax +61 7 4099 0001
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • CNS Additional charge
  • CAIRNS AIRPORT Additional charge

In hotel

Hotel informations

  • 60 rooms
  • 31 connecting rooms
  • 60 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Polish

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Family

Services for children

  • Tourist guide for families
  • Children''s TV Channels

Well-being

Mantra Aqueous Pool One

  • Outside
  • On site

Mantra Aqueous Pool Three

  • Outside
  • On site

Mantra Aqueous Pool Two

  • Outside
  • On site

Mantra Aqueous Pool Four

  • Outside
  • On site

Sports and leisure

Glass bottom boat

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Boat excursions

  • Nearby

Scuba diving

  • Nearby

Deep sea fishing/Sea fishing

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 37 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.04 m / 6.73 ft

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

4 pools

Photo out of - Pool

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Mantra Aqueous Pool One

Take some time out to relax by one of our pools during your stay at our hotel. There are four pool located on the South and West sides that are accessible by all guests staying at the resort.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.79 m / 5.9 ft
  • Pool Depth Max: 2 m / 6.55 ft

Mantra Aqueous Pool Three

Take some time out to relax by one of our pools during your stay at our hotel. There are four pool located on the South and West sides that are accessible by all guests staying at the resort.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.79 m / 5.9 ft
  • Pool Depth Max: 2 m / 6.55 ft

Mantra Aqueous Pool Two

Take some time out to relax by one of our pools during your stay at our hotel. There are four pool located on the South and West sides that are accessible by all guests staying at the resort.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.79 m / 5.9 ft
  • Pool Depth Max: 2 m / 6.55 ft

Mantra Aqueous Pool Four

Take some time out to relax by one of our pools during your stay at our hotel. There are four pool located on the South and West sides that are accessible by all guests staying at the resort.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Chlorure treatment

At your disposal

  • Flotation Devices
  • Swimming ring
  • Shower

Access & Security

  • Pool areas wheelchair accessible
  • Ramp access
  • Staff trained in first aid

Dimension

  • Pool Depth Min: 1.79 m / 5.9 ft
  • Pool Depth Max: 2 m / 6.55 ft

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  755 reviews

Customer review rating 5.0/5

Hilary B. Families - Confirmed reviews ALL

Dear Hilary, What a beautiful review! Thank you so much for your wonderful feedback. We’re delighted you enjoyed the luxury, peaceful atmosphere and our beautiful pools. It’s lovely to hear that you appreciated our central yet quiet location. We truly appreciate you choosing Mantra Aqueous and hope to welcome you back to Port Douglas for another relaxing stay! Warm Regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Trevor C. Couples - Confirmed reviews ALL

Dear Trevor, Lovely to hear! 😊 It absolutely makes our day knowing you loved your experience with us. Our team takes great pride in making our guests feel welcome and ensuring they have a wonderful stay, so feedback like yours really means the world to us. Thank you for staying with us, and we genuinely hope to see you back at Mantra Aqueous again soon! Warm Regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Sharon S. Couples - Confirmed reviews ALL

Dear Sharon, What a lovely review to receive! I'm so pleased our team was able to turn things around for you after your disappointing experience elsewhere and make you feel comfortable and welcome from the moment you arrived. I'm particularly pleased to hear Ingrid, our Front Office Manager, was able to assist you over the weekend and show you a room to help put your mind at ease coming from another property. It's wonderful that you enjoyed your spacious one-bedroom apartment and lovely balcony, and had everything you needed for a relaxing stay. A special thank you for recognising Cialan (i know you will be surprised how it is spelt.haha), our Irish lad! I'll be sure to pass on your kind words to him. He'll be absolutely thrilled. I'll also share your feedback with Ingrid and the rest of the team. We are very lucky to have such a caring and welcoming crew! We'd love to welcome you back to Mantra Aqueous for another Port Douglas getaway! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

David A. Couples - Confirmed reviews ALL

Dear David, Thanks so much for the lovely feedback! We’re delighted you enjoyed your stay and made the most of our central location. It’s particularly rewarding to hear our team looked after you so well. I’ll be sure to share your kind words with everyone, as feedback like this means a lot to us. We look forward to welcoming you back to Mantra Aqueous again soon! Warm regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Robert E. Couples - Confirmed reviews ALL

Dear Robert, It's lovely to hear you had such an enjoyable stay with us! We're so pleased you found the room comfortable and spacious, and enjoyed being right in the heart of Port Douglas, with so many wonderful restaurants and the beach just a short stroll away. Thank you also for your kind words about our team. They genuinely love making our guests feel welcome, and feedback like yours means so much. We would absolutely love to welcome you back to Mantra Aqueous next time you're in Port Douglas! Sincerely, Donnie Hernandez General Manager

Dear Hilary, What a beautiful review! Thank you so much for your wonderful feedback. We’re delighted you enjoyed the luxury, peaceful atmosphere and our beautiful pools. It’s lovely to hear that you appreciated our central yet quiet location. We truly appreciate you choosing Mantra Aqueous and hope to welcome you back to Port Douglas for another relaxing stay! Warm Regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Trevor C. Couples - Confirmed reviews ALL

We loved the whole experience

Dear Trevor, Lovely to hear! 😊 It absolutely makes our day knowing you loved your experience with us. Our team takes great pride in making our guests feel welcome and ensuring they have a wonderful stay, so feedback like yours really means the world to us. Thank you for staying with us, and we genuinely hope to see you back at Mantra Aqueous again soon! Warm Regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Sharon S. Couples - Confirmed reviews ALL

Stayed for 3 days after a disaster with another accomadation in Port Douglas. Reception was very kind and nice.

Dear Sharon, What a lovely review to receive! I'm so pleased our team was able to turn things around for you after your disappointing experience elsewhere and make you feel comfortable and welcome from the moment you arrived. I'm particularly pleased to hear Ingrid, our Front Office Manager, was able to assist you over the weekend and show you a room to help put your mind at ease coming from another property. It's wonderful that you enjoyed your spacious one-bedroom apartment and lovely balcony, and had everything you needed for a relaxing stay. A special thank you for recognising Cialan (i know you will be surprised how it is spelt.haha), our Irish lad! I'll be sure to pass on your kind words to him. He'll be absolutely thrilled. I'll also share your feedback with Ingrid and the rest of the team. We are very lucky to have such a caring and welcoming crew! We'd love to welcome you back to Mantra Aqueous for another Port Douglas getaway! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

David A. Couples - Confirmed reviews ALL

Very good - attentive staff

Dear David, Thanks so much for the lovely feedback! We’re delighted you enjoyed your stay and made the most of our central location. It’s particularly rewarding to hear our team looked after you so well. I’ll be sure to share your kind words with everyone, as feedback like this means a lot to us. We look forward to welcoming you back to Mantra Aqueous again soon! Warm regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Robert E. Couples - Confirmed reviews ALL

Room was very comfortable, plenty of space and handily located for some great restaurants and the beach.

Dear Robert, It's lovely to hear you had such an enjoyable stay with us! We're so pleased you found the room comfortable and spacious, and enjoyed being right in the heart of Port Douglas, with so many wonderful restaurants and the beach just a short stroll away. Thank you also for your kind words about our team. They genuinely love making our guests feel welcome, and feedback like yours means so much. We would absolutely love to welcome you back to Mantra Aqueous next time you're in Port Douglas! Sincerely, Donnie Hernandez General Manager

Customer review rating 4.0/5

Lisa O. Couples - Confirmed reviews ALL

Staff were absolutely amazing

Dear Lisa, We’re so pleased you had a wonderful Port Douglas holiday! Thank you for taking the time to share your feedback. Our team will be absolutely delighted to hear your kind words. They genuinely love making our guests feel welcome and ensuring they have a memorable stay. We hope to welcome you back to Mantra Aqueous again very soon! Warm regards, Donnie Hernandez General Manager

Customer review rating 4.0/5

Brian D. Couples - Confirmed reviews ALL

The hotel is in an excellent location close to restaurants and the beach. The 1 bedroom we stayed in was great, with the exception of the balcony spa, which was not large enough for 2 people to relax in, took way too long to fill and the plug didn't seal properly. As the spa was one of the reasons we chose the hotel, that was disappointing. Also, for those with mobility issues, request a room near the middle of the hotel, as the corridors are long. We didn't think to ask, so we struggled a bit. Our fault obviously. The pools are amazing. Next time we're likely to request a ground floor unit to have direct access. Just a suggestion for the hotel - consider installing an EV destination charger (free or not). We were aware it didn't have one so it's not a criticism. Port Douglas doesn't have many chargers and it would be a good to charge a car without going somewhere else.

Dear Brian, Thank you for sharing such thoughtful feedback. It's wonderful to hear that you enjoyed our central location, comfortable apartment and, of course, our beautiful pools! I'm sorry the balcony spa wasn't quite what you had hoped for, especially as it was one of the reasons you chose to stay with us. I appreciate you bringing the issues with the size, filling time and plug to our attention, and I'll certainly have these looked into. For your next visit, you might like to consider one of our One Bedroom Swimout Apartments, which offer lovely direct access to the pool from your balcony. And while the in-room spa may be a little cosy for two, the good news is that we have four beautiful pools, have a spa each to enjoy! Plenty of room to stretch out and relax! Your suggestion regarding an EV charging station is also appreciated. I've taken note of this, and it's certainly worth considering as electric vehicles become more popular. There are, however, a number of regulatory, safety and installation requirements that would need to be considered before we could explore this further. Thank you again for your feedback and for the helpful suggestions. We hope to welcome you back to Mantra Aqueous for another wonderful Port Douglas getaway! Kind regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Barbara V. D. S. Couples - Confirmed reviews ALL

On arrival the lady was very helpful and polite. All staff we met were polite.

Dear Barbara, Thank you for your lovely feedback! We're so pleased you enjoyed our convenient location, with the beach, restaurants and shops all just a short stroll away. It's especially nice to hear that our team made you feel welcome, and that the lady who greeted you on arrival made such a positive first impression. I'll be sure to share your kind words with the team, as this sort of recognition means so much to us. We hope you had a wonderful time in Port Douglas and would love to welcome you back to Mantra Aqueous again soon! Warm regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Nikki H. Solo - Confirmed reviews ALL

Managed to get a last-minute room, which was beautiful with a nice pool view on the second floor. The staff went out of their way to make sure I had a nice stay. Location was perfect, close to the beach, shops, restaurants, markets and wharf. I would definitely stay again.

Dear Nikki, What a lovely review! Thank you so much for sharing your experience. We're delighted we could accommodate your last-minute booking and that you enjoyed your beautiful room and pool views. It's especially wonderful to hear that our team went out of their way to make your stay enjoyable. I'll be sure to share your kind words with everyone, as recognition like this really does mean a lot to the team. Our location certainly makes it easy to enjoy the best of Port Douglas, with the beach, shops, restaurants, markets and wharf all just a short stroll away. We truly appreciate your recommendation and can't wait to welcome you back for another lovely stay at Mantra Aqueous! Warm regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Donna L. M. Couples - Confirmed reviews ALL

We enjoyed our day. The location is central. The apartment was clean and tidy. Self-contained which allowed us to cook in the apartment and access the washing facilities.

Dear Donna, We’re so pleased you enjoyed your stay with us! It’s lovely to hear you found the apartment clean and comfortable and enjoyed the convenience of our central location and self-contained facilities. Thank you for choosing Mantra Aqueous, and we hope to welcome you back to Port Douglas soon! Sincerely, Donnie Hernandez General Manager

Customer review rating 4.0/5

Mary-louise K. Friends - Confirmed reviews ALL

Staff were very helpful, rooms clean and amenities were good.

Dear Mary-Louise It’s lovely to hear you enjoyed your time with us and had the chance to explore beautiful Port Douglas! We’re so pleased you found our location convenient, your room comfortable, and the amenities suited your needs. Most of all, thank you for recognising our team. Our staff genuinely want every guest to feel welcome and well looked after, so it’s wonderful to know their helpfulness made a positive difference to your stay. I’ll be sure to share your kind words with the team, as feedback like yours really does make their day! Thank you for choosing Mantra Aqueous Port Douglas. We hope to welcome you back again soon for another lovely tropical getaway! Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Glyn W. Couples - Confirmed reviews ALL

we loved it

Dear Glynn, We’re so happy to hear you loved your stay with us! It’s wonderful to know you enjoyed our location, facilities and cleanliness. Thank you for staying with us, and we hope to welcome you back to Mantra Aqueous again soon! Warm regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Joanne M. R. Couples - Confirmed reviews ALL

Well located, ., all the staff were so pleasant and helpful.

Dear Joanne, It’s wonderful to hear you enjoyed our central location and the convenience of having the shops, restaurants and beautiful Four Mile Beach all within walking distance! A special thank you for your kind words about our team. It’s always lovely to hear that our staff made you feel welcome through their friendly and helpful service. We take great pride in creating a warm, welcoming atmosphere, and I’ll be sure to share your feedback with the team. They’ll really appreciate knowing their efforts helped make your stay a pleasant one. Thank you for choosing Mantra Aqueous Port Douglas. We hope to have the pleasure of welcoming you back for another relaxing tropical getaway soon! Sincerely, Donnie Hernandez General Manager

Customer review rating 5.0/5

Ronald W. Couples - Confirmed reviews ALL

From check in to check out we were very satisfied with the facilities, location and our room was all wonderful. A very big shout out to Ingrid who was just amazing. From checking us in to always having a smile on her face. Ingrid we truly appreciated everything you done for us both.

Dear Ronald, What a pleasure to hear you had such a wonderful stay with us! We’re delighted that you enjoyed our facilities, the location and your room, and that everything from check-in to check-out made for such a satisfying experience. A special thank you for recognising Ingrid. She will be absolutely thrilled to know that her warm welcome, beautiful smile and genuine care made such a positive impression on you both. Your kind words also reinforce my confidence that I made the right decision in appointing Ingrid as our Front Office Manager. It’s wonderful to see her making such a meaningful difference to our guests’ experiences, and I’ll be sure to share your lovely feedback with her. Thank you for choosing Mantra Aqueous Port Douglas. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you both back for another fantastic stay! Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Todd M. Families - Confirmed reviews ALL

From check in to check out everything was good, lovely property, helpful staff and great location, near everything.

Dear Todd, It’s so lovely to hear that you had such a wonderful stay with us at Mantra Aqueous Port Douglas! We’re delighted that you felt welcomed by our team and enjoyed the property and its fantastic location. It’s always nice to know that everything went smoothly from the moment you arrived until the time you checked out, and that you were able to enjoy everything Port Douglas has to offer right on our doorstep. Thank you for taking the time to share your experience and for recognising our team’s efforts. Your kind words genuinely mean a lot to us, and we would love to welcome you back again for another relaxing and memorable stay! Kind Regards, Donnie Hernandez General Manager

Customer review rating 2.0/5

Denny J. Business - Confirmed reviews ALL

Aircons were not cooling properly Even though temp set to 18c the air was not cold coming out, notified front staff and maintenance attended and said they were working fine and all rooms are the same. Temp stayed around 25c I work out in the heat and when paying close to $400/night its not good enough

Dear Denny, Thank you for taking the time to share your feedback with us. I’m genuinely sorry that the air conditioning did not provide the level of comfort you expected, particularly after a long day working in the heat. I completely understand your frustration, especially we are starting to feel the early summer here in Far North. While our team attended and advised that the air conditioning appeared to be operating as expected, we appreciate that your experience was different, with the room temperature remaining around 25°C despite the setting being adjusted to 18°C. Please be assured that we will investigate this further. If required, we will arrange for an external air conditioning contractor to inspect the system and ensure it is performing as it should. We take your feedback seriously, as our guests’ comfort is important to us, and we want to ensure any underlying issues are properly identified and addressed. Once again, please accept my sincere apologies for the discomfort experienced, and thank you for bringing this to our attention. Warm regards, Donnie Hernandez General Manager

Customer review rating 2.5/5

Margaret B. Couples - Confirmed reviews ALL

This was our 3rd stay at Mantra Aqueous and by far our most disappointing. The room 30B had a feeling of neglect 1. Had not been properly cleaned as there were numerous glass fragments on the floor of the living area. 2. The safe didn’t operate and a service person came to look at it but said nothing could be done. 3. The bathroom sink was cracked in numerous places. 4. The room was missing a broom and small broom & pan for us to use to sweep up the glass. 5. Kitchen utensils were missing such as a small sharp knife. 6. For 3 nights running there was disturbance in the form of very loud music and unacceptable swearing coming from a large group using the pool from rooms 4a& 4b. I made a complaint to the front office and was told that I had to approach the people the group myself. The person at the front desk should be able to call on support from Mantra management in these situations. 7. The pillows were old and flat.

Dear Margaret, Thank you for taking the time to share your experience with us, especially as this was your third stay at Mantra Aqueous. It genuinely saddens me to hear that this visit was your most disappointing, particularly when you have chosen to return to us on previous occasions. We truly value your continued support, and I’m sorry we let you down this time. The concerns you’ve raised about room 30B, from the glass fragments on the floor and the faulty safe to the cracked bathroom basin, missing utensils and the condition of the pillows, are certainly not the experience we want our guests to have. I can appreciate how frustrating it must have been to encounter these issues when you were looking forward to relaxing and enjoying your time in Port Douglas. Please accept my sincere apologies. I’m equally sorry about the repeated noise and inappropriate language coming from the pool area over three consecutive nights. You were right to bring this to our attention, and you should never have felt that you needed to approach the group yourself. I apologise that our response did not provide you with the support you deserved. We want our guests to feel comfortable raising concerns with our team and confident that we will do our best to help. Despite this, I would also like to thank you for your kind acknowledgement of me being helpful. I genuinely appreciate you taking the time to recognise this, particularly when other aspects of your stay were disappointing. Your feedback has highlighted several areas that need our attention, and we will follow up with our team accordingly. While I cannot change your experience this time, please know that I take your comments seriously. Thank you again for your honesty and for choosing to stay with us for a third time. I’m genuinely sorry that we did not deliver the standard you had every reason to expect. I sincerely hope you will consider giving us another opportunity to restore your confidence in Mantra Aqueous and provide you with the enjoyable stay you deserve. Warm Regards, Donnie Hernandez General Manager

Customer review rating 4.5/5

Robert V. Families - Confirmed reviews ALL

Our stay at the hotel was great. Perfectly located a stones throw from the beach and the cafe/restaurant strip. Nice pool area and staff were very friendly and accommodating.

Dear Robert, It’s lovely to hear you had such a great stay with us! We couldn’t agree more about the location — being just a short stroll from Four Mile Beach and the cafés and restaurants along Macrossan Street makes it easy to enjoy the best of Port Douglas. We’re delighted you enjoyed our pool area, and a big thank you for recognising our friendly and accommodating team. They’ll be so pleased to know they helped make your stay a memorable one. Thank you for choosing Mantra Aqueous Port Douglas. We hope to welcome you back for another relaxing tropical getaway soon! Warm Regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Paul M. Couples - Confirmed reviews ALL

We stayed in the one bedroom apartment and it was fantastic. There was a door at the back of the hotel that we could use so we didn't have to meander all the way through the hotel every time we came and went. The pool was steps away and was refreshing and never busy. Our hot tub was wonderful and very private. The washer/dryer was essential and worked well. We had so much room for our stay there and loved every minute of it. We would love to stay there again!

Dear Paul, It’s so lovely to hear how much you enjoyed your stay with us! We’re delighted that the one-bedroom apartment ticked all the boxes, from the convenient rear access and refreshing pool just steps away to the privacy of your own spa. It sounds like you had everything you needed to truly relax and feel at home! Our team will be so happy to know you had such a fantastic experience. We always want our guests to feel comfortable and well looked after, and it’s wonderful to hear that you enjoyed your time with us so much. Thank you for choosing Mantra Aqueous Port Douglas and for sharing such lovely feedback. We’d love to welcome you back for another relaxing getaway. Until next time, enjoy the memories, and we hope to see you again soon! Warm regards, Donnie Hernandez General Manager

Customer review rating 5.0/5

Tracey G. Couples - Confirmed reviews ALL

Wonderful staff. Very accommodating. Perfect location close to beach and also town. You can walk everywhere. Swim out rooms are lovely but if you want a bit more privacy and space go for an apartment. They were great !

Dear Tracey, It’s wonderful to hear you had such a lovely stay with us! We’re so pleased you enjoyed our location, with both Four Mile Beach and the heart of Port Douglas just a short stroll away. It’s one of the best things about staying with us — you can park the car and enjoy everything on foot! Thank you also for your kind words about our team. We’re lucky to have staff who genuinely enjoy helping our guests, and I’ll be sure to share your feedback with them. It’s lovely to know you appreciated the swim-out rooms as well as the extra space and privacy an apartment can offer. We really appreciate you taking the time to share your experience and hope to welcome you back to Mantra Aqueous Port Douglas for another fantastic stay soon! Kind Regards, Donnie Hernandez General Manager

Other web-users rate our hotel

  • 459 reviews 9.9/10 Location
  • 536 reviews 7.8/10 Room
  • 374 reviews 8.5/10 Service
  • 11 reviews 5.6/10 WiFi
  • 226 reviews 6/10 Cleanliness
  • 223 reviews 9.1/10 Pool
  • 71 reviews 8.9/10 Wellness Area
  • 53 reviews 6/10 Value

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