Mantra Aqueous Port Douglas 4 stars

Customer review rating (ALL Rating) 4.5/5 780 reviews

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Description

Hotel extras

  • Soak up the North Queensland sun in our four outdoor lagoon style pools.

  • Feel at ease with our secure undercover parking.

  • Treat yourself to a kid-free adventure with our child minding services.

  • Utilise our business centre with an internet lounge (note fees apply).

  • Stay up to date virtually with our in-room internet access.

Our accommodation(s)

Hotel location

Mantra Aqueous Port Douglas

3 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.485091, 145.466119

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

4 pools

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  780 reviews

Customer review rating 2.5/5

Lisa T. Couples - Confirmed reviews ALL

Disappointed with our stay at Mantra Aqueous. The room did not smell fresh, was small and furnishings stained. Staff were also not knowledgable on services in the area. The Pre Authorisation Bond has still not been released and on enquiry we were told to contact our bank. We did not feel valued as guests.

Dear Lisa, Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay did not meet expectations. The concerns you’ve raised regarding the room condition and cleanliness are taken seriously, and I sincerely apologise that we did not provide the standard of comfort and presentation you should expect from us. I will be sharing your comments with our housekeeping and maintenance teams for immediate review. I’m also sorry to hear about your experience with our team and the impression that you did not feel supported or valued during your stay. This is certainly not the level of service we aim to deliver, and I will be addressing this with our front office team to ensure better knowledge and guest assistance moving forward. Regarding the pre-authorisation bond, I understand your frustration. While release timing can vary depending on banking institutions, I appreciate this should have been explained more clearly and handled with better follow-up from our side. Thank you again for your honest feedback. Although I regret that we did not meet your expectations on this occasion, I do hope we may have the opportunity to restore your confidence in the future. Warm regards, Donnie Hernandez

Customer review rating 5.0/5

Debra N. Couples - Confirmed reviews ALL

Well located great accomodation will definitely stay again!!!

Dear Debra, Thank you for your wonderful feedback. I’m so pleased to hear you enjoyed the great location and accommodation, and it’s fantastic to know you’ll definitely be staying with us again. We truly appreciate your support and look forward to welcoming you back for another great stay soon. Warm regards, Donnie Hernandez

Customer review rating 4.0/5

Helena R. Couples - Confirmed reviews ALL

When I made my booking I called Accor and requested a 1 bedroom, explained that I wanted a separate bedroom from lounge as our stay was for 10 nights. The day before our arrival I was called by the hotel and was told that I had booked and paid for a hotel style room. I had specifically requested a 1 bedroom apartment and on arrival I had to then pay an additional $400 approx to get a bigger room, funds which were not budgeted for. Accommodation was excellent and we enjoyed our stay.

Dear Helena, Thank you for taking the time to share your feedback. I’m very pleased to hear that you enjoyed your stay and found the accommodation excellent. I’m sorry for the confusion regarding your room type on arrival and the additional cost incurred. As a general process, all confirmed bookings and room details are sent via email, and we always encourage guests to review these prior to arrival so any discrepancies or incorrect room types can be addressed in advance. I understand in this instance it caused inconvenience, particularly given the length of your stay, and I do apologise for that. Your comments will be shared with our reservations and front office teams to ensure clearer communication and better handling of specific room requests going forward. Thank you again for your feedback and for staying with us. We hope to welcome you back again for a smoother experience next time. Warm regards, Donnie Hernandez

Customer review rating 5.0/5

Wayne M. Couples - Confirmed reviews ALL

Excellent place to stay it was our second time there.

Dear Wayne, Thank you for your lovely feedback. I’m delighted to hear that you chose to stay with us again and had another excellent experience—that’s always great to hear from returning guests. We truly appreciate your continued support and look forward to welcoming you back for a third visit in the near future. Warm regards, Donnie Hernandez

Customer review rating 4.0/5

Glenn B. Couples - Confirmed reviews ALL

Close to the shops, restaurants, and beach, nice pool configuration with walkout room, well self contained, and friendly staff.

Dear Glenn, Thank you for your review. We’re delighted you enjoyed our central location and found it convenient to shops, restaurants, and the beach. It’s great to hear you liked the pool configuration with direct walkout access, as well as the well-equipped room and friendly team. We hope to welcome you back again soon. Kind regards, Donnie Hernandez General Manager

Other web-users rate our hotel

  • 455 reviews 9.8/10 Location
  • 569 reviews 7.3/10 Room
  • 411 reviews 8.3/10 Service
  • 13 reviews 4.1/10 WiFi
  • 229 reviews 8.5/10 Pool
  • 224 reviews 5.7/10 Cleanliness
  • 80 reviews 8.7/10 Wellness Area
  • 40 reviews 4.2/10 Food

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