Mantra Heritage Port Douglas 4 stars

Customer review rating 4.2/5 414 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mantra Heritage Port Douglas
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Room 1

Number of guests
Children's age
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Hotel extras

  • Located in centre of Town

  • Complimentry BBQs and common area

  • Spacious self-contained apartments

  • Outdoor Pool and Spa

  • Close to restaraunts and bars

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Private indoor parking
  • 100% non-smoking hotel
  • Air conditioned
  • CAIRNS AIRPORTPaying
Leisure and activities
  • Outdoor unheated pool
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Mantra Heritage Port Douglas

16 Warner Street
4877
port douglas
australia

Tel: +611300092872

Fax: (+61)7/40842333

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIRPORT At 65km / 40 miles - Shuttle paying

GPS :-16.482759, 145.462916

Our accommodation(s)

This ideal holiday accommodation located in the centre of Port Douglas offers direct access to Macrossan Street and is walking distance to Marlin Marina. Each of the stylish Hotel Rooms, 1 and 2 Bedroom Suites at Mantra Heritage include air conditioning, ceiling fans, internet access (charges apply) and cable TV, perfect for a tropical family holiday or couple's romantic getaway.

Hotel Room

  • Max. number of persons: 2
  • Area: From 42 / 452 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Room

Our guest reviews for
Mantra Heritage Port Douglas

100% genuine reviews from our guests

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ALL Rating 4.2/5

414 reviews

Great location,friendly staff,very pleasant experience

Customer review rating 4.2/5

Bryan A. Families - 19/10/2020 Confirmed reviews ALL

Just fabulous

Customer review rating 4.2/5

Melissa Couples - 17/10/2020 Confirmed reviews ALL

Good size room had everything we needed. Good location.

well located / clean/well appointed/good staff

Customer review rating 4.2/5

Frank&monique B. Couples - 16/10/2020 Confirmed reviews ALL

wanted to stay longer

The room, the pool, the spa, the location

Customer review rating 4.2/5

Tanya O. Couples - 16/10/2020 Confirmed reviews ALL

Everything was just perfect. We loved the room, the large Spa and of course the swim out.

Great location but needs an overhaul

Customer review rating 4.2/5

Shelley Friends - 14/10/2020 Confirmed reviews ALL

The rate quoted in the App for our stay was $820 but we were charged $840 - i challenged this at the point of amending my booking and the operator acknowledging the price was $820 but nevertheless I have been charged $840. Our apartment had a spa on the balcony but it had a fault which meant we repeatedly had to call the Manager afterhours. Whilst it was followed up it was not fixed and no offers of being relocated or compensation. We were also not provided any heads up on the spa functioning which meant we weren't aware we needed to activate it 4 hours ahead. We also weren't aware the apartment wasn't serviced which meant we got caught out with towels. We then used the washing machine and it was faulty aswell. Reception hours were quite reduced and staff at the desk were apathetic at best. The Manager was responsive to after hours issues, polite and helpful.

Well located - Receptionist was an absolute delight and couldn't do enough for us.

Customer review rating 4.2/5

Peter Families - 12/10/2020 Confirmed reviews ALL

Pleasant - unfortunate for our daughter who had a baby and pram, couldn't traverse the stairs well. Needed a lift from the top floor to the pool area town side.

Good Stay overall

Customer review rating 4.2/5

Matt S. Couples - 12/10/2020 Confirmed reviews ALL

We enjoyed the 'swim-up room' at the hotel but unfortunately there was an ongoing issues with the A/C not draining properly and flooding the carpet. It took about 4 days to have this fully rectified. Not a massive issue for us a and hardly predicable, but it did happen. Suggest thought that more is done to block out the light in the bedroom, as with a light on the outside it was quite difficult to sleep with that much light.

Great location and facilities

Customer review rating 4.2/5

Mark Friends - 12/10/2020 Confirmed reviews ALL

Apartment was clean, tidy and ready on time for check in.

Disgusting check in experience

Customer review rating 4.2/5

Richard T. Couples - 11/10/2020 Confirmed reviews ALL

Room not ready.. took over an hour to be rectified. Received no compensation - not happy!

Un cleanroom

Customer review rating 4.2/5

Martin Couples - 10/10/2020 Confirmed reviews ALL

Not happy. Won't be back.

Great location

Customer review rating 4.2/5

Michelle Friends - 08/10/2020 Confirmed reviews ALL

Reception staff member Andrew was awesome. Helpful and couldnt do enough for us.

Customer review rating 4.2/5

Jen Friends - 06/10/2020 Confirmed reviews ALL

Sam had great customer service!!

Good location, has everything a family needs

Customer review rating 4.2/5

Natasha Families - 06/10/2020 Confirmed reviews ALL

Good sized rooms, a little dark on one with not a lot of natural light and lamps located on one side of the room only. Was told there were no units that we wanted available (swim up) but resort was basically empty whilst we stayed. Other than that the facilities are well maintained and user friendly.

Fabulous location!

Customer review rating 4.2/5

Belinda M. Families - 05/10/2020 Confirmed reviews ALL

Loved the swim to the pool rooms, and the rooms were large and clean, everything was spot on for a great holiday.

Right in the heart of town, best location

Customer review rating 4.2/5

Faye Families - 04/10/2020 Confirmed reviews ALL

Great hotel only downfall was lack of cooking utensils in room ie: no spatula/Tongs and there was also no cleaning equipment at the bbq area.

Good stay

Customer review rating 4.2/5

Jude T. Couples - 03/10/2020 Confirmed reviews ALL

First time visiting Port Douglas and will definitely be back.

Fabulous experience

Customer review rating 4.2/5

Candi Couples - 02/10/2020 Confirmed reviews ALL

Friendly staff and a great room that we could swim in any time straight from the patio on our room.

Perfect location

Customer review rating 4.2/5

Bianca A. Couples - 01/10/2020 Confirmed reviews ALL

The resort is perfectly located in the heart of Macrossan St. You can walk to all the shops, restaurants, beach and marina. Free wi-fi was reasonable but not perfect, ample undercover car and bike parking, and lovely pools and resort grounds. Cleanliness and maintenance were average.

Fantastic Location

Customer review rating 4.2/5

Anonymous Couples - 01/10/2020 Confirmed reviews ALL

Disappointed

Team at Mantra Heritage went above and beyond

Customer review rating 4.2/5

Julie Couples - 29/09/2020 Confirmed reviews ALL

I mentioned that I was booking a room for my partner's birthday. We arrived to a happy birthday message signed by many members of their team, and two delicious and huge brownies. We cannot thank them enough for the special touch. Will definitely be back in future. Thank-you to the staff members at Mantra Heritage.

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