Mantra Heritage Port Douglas 4 stars

Customer review rating (ALL Rating) 4.3/5 787 reviews

ALLSAFE approved hotel

Information message

Mantra Heritage Port Douglas
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+ 8 Services

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Complimentry BBQs and common area

  • Spacious self-contained apartments

  • Outdoor Pool and Spa

  • Close to restaraunts and bars

Hotel location

Mantra Heritage Port Douglas

16 Warner Street
4877 port douglas
australia

Fax: (+61)7/40842333

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIRPORT At 65km / 40 miles - Shuttle paying

GPS:-16.482759, 145.462916

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Shuttle
  • Air conditioning
  • Wi-Fi

One pool Non contractual photo

Our accommodation(s)

This ideal holiday accommodation located in the centre of Port Douglas offers direct access to Macrossan Street and is walking distance to Marlin Marina. Each of the stylish Hotel Rooms, 1 and 2 Bedroom Suites at Mantra Heritage include air conditioning, ceiling fans, internet access (charges apply) and cable TV, perfect for a tropical family holiday or couple's romantic getaway.

Hotel Room

  • Max. number of persons: 2
  • Area: From 42 / 452 sq ft
  • Most of the accommodation: Balcony *

Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

Our guest reviews for
Mantra Heritage Port Douglas

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

787 reviews

Customer review rating 3.0/5

Anonymous Families - 16/01/2022 Confirmed reviews ALL

Belongings and trash from previous guests found in room. Lots of dust under couch and bed (worried about cleanliness for crawling toddler). Main bedroom lights not working. Poor access for prams and young families (access via stairs only).

Great location, some issues though

Customer review rating 3.0/5

Hayden Families - 15/01/2022 Confirmed reviews ALL

I totally understand the issues covid has caused but some things where very disappointing honestly. We have stayed before but will think twice about staying again. Few things of note: Pool tiles falling off from spa Light in the pool came off and we reported it 3 times that it was floating in the water with the cable connected before anything was done. 3 knives and forks.. not enough cutlery at all. Bbq was dirty Spa and surrounding area was dirty.. significantly dirty Requested towels, had none left. Dead rat sitting in the garden with a horrendous/foul smell with a massive amount of flies hanging around- i don't understand how no one noticed this- was at the back gate very clear to see. We saw this soon as we arrived but more upsetting was th3 fact that my 4 year old daughter saw this decaying rat body.. not great at all.

Good location

Customer review rating 2.5/5

Debbie S. Couples - 12/01/2022 Confirmed reviews ALL

Have stayed here many times,but definitely needs attention , starting to look very old

Great location, comfy beds

Customer review rating 4.0/5

Dale Families - 09/01/2022 Confirmed reviews ALL

We stayed 6 nights recently and had a great stay. The property was clean and comfortable and staff were friendly. We were not provided with toiletries so went out buy our own, only to realise that we could have asked. We stayed in a 1 bedroom suite which was very big and spacious. The bathroom was old and in need of a refresh. The shower over the bath was hard to climb in to and the lever to switch between bath and shower was faulty and came out of the wall. The beds were very comfortable and it was great to have a large balcony, with an unexpected hot tub. Overall a very nice stay.

Dear Dale, Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay and our central location. We hope to welcome you back to our hotel very soon! Kind regards, The Mantra Heritage Team

Well located

Customer review rating 2.5/5

Michael R. Families - 08/01/2022 Confirmed reviews ALL

Okay

Dear Michael, Thank you for taking the time to share your feedback. We are glad that you enjoyed the location of our hotel. Kind regards, the Mantra Heritage Team

Perfect!!!

Customer review rating 5.0/5

Jodie Couples - 06/01/2022 Confirmed reviews ALL

We couldn’t ask for a better location, better room or better service from the staff. We had a fabulous apartment over looking the pool from one balcony and another balcony towards the back of the apartment overlooked the mountains. We had a fabulous time, thank you!

Dear Jodie, Thank you for your great review! We are glad that you enjoyed your room and our convenient location. We appreciate your business and look forward to your return! Kind regards, The Mantra Heritage Team

Was perfect spot and unreal room

Customer review rating 5.0/5

Michael Couples - 05/01/2022 Confirmed reviews ALL

It was amazing the staff were easy to deal with the room was great and such a perfect spot to stay to be able to do everything!!

Dear Michael, Thank you for your great review! We are glad that you enjoyed your room and our convenient location. We appreciate your business and look forward to your return! Kind regards, The Mantra Heritage Team

Good spot

Customer review rating 4.5/5

Paul Y. Couples - 04/01/2022 Confirmed reviews ALL

Great relaxing holiday,easy access to shops etc,staff very friendly and helpful.Would be pleased to stay there again on our next trip to FNQ.Thankyou all the best Paul Y..

Dear Paul, Thank you for your lovely review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return! Kind regards, The Mantra Heritage Team

Well located

Customer review rating 3.5/5

Anonymous Couples - 03/01/2022 Confirmed reviews ALL

I was a bit annoyed by not having my room serviced regularly no new towels had to go to the reception for toilet roll.

Dear Chrou, Thank you for taking the time to share your feedback. We are glad that you enjoyed the location of our hotel. We hope to welcome you back very soon! Kind regards, The Mantra Heritage Team

Great location

Customer review rating 3.5/5

Liza Families - 02/01/2022 Confirmed reviews ALL

Customer service - Very accommodating and polite. Excellent! Room- dark without light on., Needs more attention to detail. Had to ask for coasters under bed wheels as everytime we moved the bed rolled on the tiles quite significantly. Two beds put together- one higher than than the other. Had to ask to have this evened out. Had a one bed swim out room, more convenient to leave room from back door, rather than front, where we had to use lift (small lift, I'm claustrophobic) as well as stairs. But couldn't lock room up from back door, weren't given a key, which there was a lock to use. I asked, but never received one. Need a fan outside under cover and brighter light. Nice to sit out there, but no air circulation. Pool- great there are noodles and pool blow up pool stuff for everyone. BBQ- Great set up. Nice area. Need to be able to turn fan up higher Amenities by pool- clean.

Dear Liza F., Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am glad that you enjoyed our customer service and pool area. I am sorry that many other aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, The Mantra Heritage Team

Best location and nice rooms and balconies

Customer review rating 5.0/5

Gill G. Friends - 29/12/2021 Confirmed reviews ALL

Most enjoyable

Dear Gillian, Thank you for your great review! We are glad that you enjoyed your stay and our convenient location. We appreciate your business and look forward to your return! Kind regards, The Mantra Heritage Team

Great concept

Customer review rating 3.5/5

Cairns L. Families - 29/12/2021 Confirmed reviews ALL

Loved the swim up rooms but cleanliness needs improvement. At first glance it looks clean but the attention to detail is sadly missing and is something you notice more when you stay for a few days. Just some examples include filthy fan blades, dust, absolutely filthy telephone handsets, dirty splashes on the kitchen tiles and sticky splashes on the kitchen bench top that I had to clean up when we arrived, stains on couches, filth coating the bar stool legs (I don't think these had ever been cleaned) and disgusting looking dried spill/stain on the curtain. Even if we weren't in a climate of COVID this is not ok. Also disappointed that for the price the room is not serviced. At in excess of $300 a night I would expect this. The explanation I was given is that "it's typical of properties in Port Douglas not to service rooms every day". This has never been my experience staying in Port previously but even if that were the case I don't see how that is a satisfactory explanation. Surely the Mantra should set its own standards especially when a room for a third of the price gets serviced elsewhere. That aside the swim up room were good just very very overpriced considering the cleanliness.

Great location

Customer review rating 3.5/5

Kerry Couples - 27/12/2021 Confirmed reviews ALL

We stayed for 1 night for a wedding, great location in port Douglas, Coles next door. We got a basic room that was clean and tidy. If we were to stay longer I would lead to an apartment or a pool front room

Dear Kerry, Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay and hope to welcome you back to our hotel very soon! Kind regards, The Mantra Heritage Team

Very well located, quiet, good bed and clean.

Customer review rating 4.5/5

Anonymous Business - 22/12/2021 Confirmed reviews ALL

Staff were extremely good. Rooms clean and well presented and nice little balcony.

Dear Kay, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our central location. We hope to see you again very soon! Kind regards, The Mantra Heritage Team

Just Perfect!

Customer review rating 5.0/5

Marianne S. Couples - 22/12/2021 Confirmed reviews ALL

As we were celebrating our 50th Wedding Anniversary, we wanted a peaceful & private location. The swim-out suite was perfect for this, & we enjoyed the private pool for these suites which is separate from the main pool. Great to be able to walk straight out to the main road & shopping area, & the Mai Thai Massage place was amazing, & just across the road. Cheers, Marianne & Alan.

Dear Marianne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay in the swim out suite, and we hope to see you again very soon! Kind regards, The Mantra Heritage Team

Disappointing

Customer review rating 1.5/5

Nick R. Families - 18/12/2021 Confirmed reviews ALL

Our room was mouldy. It had cobwebs and spiders in it. The blanket from the cupboard stunk like sweat. The toilet didn’t work and we weren’t provided with toilet paper. We won’t be back

Dear Nick R., Thank you for taking the time to tell us about your experience at Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As the General Manager of the property, please rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence. I appreciate you sharing your concerns in regards to the toilet maintenance issues and the blanket. If you do decide to return to Port Douglas please contact me directly so that I can make sure we look after you and provide a more memorable experience than your last stay. Sincerely, Brad C.

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