Mantra Heritage Port Douglas 4 stars

Customer review rating (ALL Rating) 4.4/5 347 reviews

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Description

Hotel extras

  • Unwind in a sun lounge or utilise the barbecue cabana for a relaxing day in the North QLD sun

  • Situated in the heart of Port Douglas, you are central to everything when you stay with us

  • Every room provides cool comfort with air-conditioning and ceiling fans

  • Mantra Heritage offers two Saltwater Lagoon Pools to enjoy during your stay

  • Cook up a storm with our complimentary BBQ area, located pool-side for a true tropical holiday

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 42 / 452 sq ft
  • Bedding 1 x Queen size bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Heritage Port Douglas

16 Warner Street
4877 PORT DOUGLAS
Australia

GPS:-16.482759, 145.462916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Stretching over 1200 square metres, Mantra Heritage offers two Saltwater Lagoon Pools (one heated) as well as whirlpool spas. Soak up the sun in true North Queensland style as you enjoy relaxing in the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  347 reviews

Customer review rating 4.0/5

Jennifer T. Couples - Confirmed reviews ALL

We enjoyed the stay only it was hard to get in the pool from our swim out as we are oldies. Felt like we were intruding in other people space to use steps. Room was comfortable.

Dear JENNIFER T., We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Team

Customer review rating 5.0/5

Melissa D. Couples - Confirmed reviews ALL

Our stay for our wedding anniversary was absolutely wonderful. Couldn’t have asked for a better room especially having access to the pool straight outside our door, we will definitely be back.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Team

Customer review rating 4.0/5

Heath B. Couples - Confirmed reviews ALL

Thanks for the great poolside room which we had pretty much to ourselves. We did meet another couple from Adelaide and had a couple of poolside chats - they said they have been coming here for the past 10 + years. The Hotel staff are great too. A few things to note - the overflow from the gutters was discharging to a fence below that was a bit annoying - bit loud (heavy rain but could be rectified with a downpipe or the like to reduce the splash). Shower door hits the shower head but its still a great shower. Not sure if the extraction fan was doing its job - bit of mould appearing on the cornice - didn't affect our stay. The safe instructions were slightly misleading but friendly staff sorted that out for us (might be a me thing). Cant help a Cyclone (Narelle) from shutting off the power so we couldnt get in but when we found the right number to call we were let in very quickly - the guy just appeared and sorted us out - very impressive response time. A torch wouldve been handy though - lucky i had our own pocket torch and iphones 1/2 charged. There was an elderly lady locked out also and was let in at the same time. Not sure where she went but was happy to be back inside. Toilet seat could be tightened as it felt like i was sitting side saddle - kept on moving to the left. The shower took some time for the hot water to come through. Fridge was slightly noisy (bit dated but still kept the beers cold). But the big one was the aircon packing it in. I should have reported it earlier in the stay but one thing leads to another and i didnt get round to it until it finally wasnt working at all on our last night. Staff arranged a second room two doors away but we didnt use it - too hard to move all the bags and the misses didnt want to change rooms - i would have but you know what they say - happy wife, happy life. All in all though we loved the place and really enjoyed it with all its minor quirks ive pointed out. We'll come back some day when we can get time off from our boring Melbourne jobs. Thank you,

Dear Guest, Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Team

Customer review rating 3.5/5

Alan H. Families - Confirmed reviews ALL

All OK. No hot water flows to kitchen taps, awkward access for suitcases, no natural light

Dear ALAN H., Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra reception

Customer review rating 5.0/5

Cheryl P. Couples - Confirmed reviews ALL

Always enjoy our stay here Friendly staff Clean resort Perfect location

Dear Cheryl, We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 281 reviews 9.7/10 Location
  • 292 reviews 7.1/10 Room
  • 200 reviews 8.6/10 Service
  • 11 reviews 3.1/10 WiFi
  • 140 reviews 8.2/10 Pool
  • 136 reviews 5/10 Cleanliness
  • 133 reviews 5/10 Amenities
  • 26 reviews 2.9/10 Food

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