Name: Mantra Heritage Port Douglas
Address: PORT DOUGLAS, 4877, AUSTRALIA
Telephone: (+61)1300092872

Mantra Heritage Port Douglas

Customer review rating (ALL Rating) 4.1/5 641 reviews

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Description

Mantra Heritage Port Douglas

We look forward to welcoming you to Mantra Heritage!

Brad Case, Hotel Manager

Mantra Heritage in the heart of Port Douglas, just 200 metres from the beach and a short stroll to Macrossan Street's award-winning dining precinct. Located just around the corner is the Port Douglas Wedding Chapel. An hour north of Cairns, you'll be in close proximity to the Great Barrier Reef, Daintree Ra inforest and all the amazing water and nature activities of the region. Rooms and suites nestled amongst saltwater pools, spas and lush gardens, with some offering private jacuzzis.

Hotel extras

Feel reassured with access to AXA medical teleconsultation free of charge
Complimentry BBQs and common area
Spacious self-contained apartments
Outdoor Pool and Spa
Close to restaraunts and bars

ALLSAFE approved hotel

Hotel location

Mantra Heritage Port Douglas

16 Warner Street
4877 PORT DOUGLAS
Australia

GPS:-16.482759, 145.462916

Telephone +61 1300 092 872

+61 7 4084 2333

CNS

Int. airport 1 - IATA code

65 km / 40.39 mi 1 hrs drive

CAIRNS AIRPORT

Int. airport 1 - full name

65 km / 40.39 mi 1 hrs drive

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

In summary

On site

Swimming pool
Shuttle
Air conditioning
Wi-Fi

Pool Non contractual photo

Our accommodation(s)

This ideal holiday accommodation located in the centre of Port Douglas offers direct access to Macrossan Street and is walking distance to Marlin Marina. Each of the stylish Hotel Rooms, 1 and 2 Bedroom Suites at Mantra Heritage include air conditioning, ceiling fans, internet access (charges apply) and cable TV, perfect for a tropical family holiday or couple's romantic getaway.

Room

Hotel Room

Max. number of persons: 2
Area: From 42 m² / 452 sq ft
Most of the accommodation: Balcony

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Iron(...)

Our guest reviews

Position was great,

Anonymous Couples - 9/21/2022 Confirmed reviews ALL

Location was great but the awful Overpowering smell of damp / mold from the minute you got out of the lift and while in apartment was unbearable the first 24 hours. We ended up pulling the automatic air freshener apart and regularly manually spraying (as it wasn’t working), Unfortunately for the price we paid for two nights accommodation we would not stay in this hotel again.

Dear Alison, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Sincerely, Mantra Heritage Team

Great main st location on Macrossan St

Georgina R. Couples - 9/20/2022 Confirmed reviews ALL

We will send a letter to the Manager of the Mantra on Heritage re our on arrival ‘greeting’. Too much to say on this platform. We have stayed there 7 years! 3 yrs else where (one of those at Mantra On the Inlet) in PD and never experienced anything like it.

Dear Georgina, Thank you for taking the time to share your feedback. We will make our manager Brad aware that you will share your experience via letter so he can look out for this arriving. We appreciate your comments and will take these on board for future bookings. Sincerely, Mantra Heritage Team

Wonderful central location.

Jacobus O. Couples - 9/18/2022 Confirmed reviews ALL

The accommodation at the Mantra Heritage was first class. The rooms were very well appointed and we had everything we needed to enjoy our stay. We also found the staff to be most helpful and friendly.

Dear Jacobus, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Heritage Team

Not too good

Thi P. Families - 9/16/2022 Confirmed reviews ALL

We book for 1 bedroom apartment and stay there for 7 days. Unfortunately we can't have a room services unless stay there for 8 days, that's really dissapointed. Also the bed is 2 singles bed put together ( not a king bed as advertised), the bed really uncomfortable. The stove for cooking too old and slow. It took me an hour to cook fried eggs. Also the fan in the bathroom is not working. The water inside the jacuzzi is not fresh. Overall, we spent above $400/ night but not really about the room.

Dear Linh, Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Heritage Team

Nice place but Access!

Rob Solo - 9/15/2022 Confirmed reviews ALL

I had a very enjoyable stay at the Heritage but unfortunately locked my key in the room and the lack of a 24 hr service desk became an issue.

Dear Rob, Thank you for taking the time to share your feedback. We have noted your comments and will work on improving in these areas. We hope to welcome you back to our hotel soon! Sincerely, Mantra Heritage Team

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Web-users rating

Other web-users rate our hotel

386 reviews 9.9/10 Location
525 reviews 5/10 Room
330 reviews 8.1/10 Service
32 reviews 3.5/10 WiFi
220 reviews 3.4/10 Cleanliness
219 reviews 4.9/10 Comfort
210 reviews 7.8/10 Pool
186 reviews 4.5/10 Amenities

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