Mantra Heritage Port Douglas 4 stars

Customer review rating (ALL Rating) 4.4/5 341 reviews

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Description

Hotel extras

  • Unwind in a sun lounge or utilise the barbecue cabana for a relaxing day in the North QLD sun

  • Situated in the heart of Port Douglas, you are central to everything when you stay with us

  • Every room provides cool comfort with air-conditioning and ceiling fans

  • Mantra Heritage offers two Saltwater Lagoon Pools to enjoy during your stay

  • Cook up a storm with our complimentary BBQ area, located pool-side for a true tropical holiday

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 42 / 452 sq ft
  • Bedding 1 x Queen size bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Heritage Port Douglas

16 Warner Street
4877 PORT DOUGLAS
Australia

GPS:-16.482759, 145.462916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Stretching over 1200 square metres, Mantra Heritage offers two Saltwater Lagoon Pools (one heated) as well as whirlpool spas. Soak up the sun in true North Queensland style as you enjoy relaxing in the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  341 reviews

Customer review rating 0.5/5

Richard J. P. Solo - Confirmed reviews ALL

The whole point of me going to Port Douglas was to take part in the Cancer Council Shit Box Rally which raises money for Cancer Council Australia and is one of the biggest fund raisers that they get funding from. The rally has been going for around 14 years and raises around $2.2m each event. All the participants fund their accommodation at the start and end of the rally as well as flights etc so it is a big cost to each participant of the rally. It was really disappointing that the rally was postponed until July this year due to the Middle East conflict and between Qantas Holidays and Mantra neither wanted to help and as our booking was non refundable we did not go to Port Douglas. We even said if they can move the booking to July and we pay the difference in cost but nobody wanted to help which was extremely disappointing as i am also a gold Accor member!! I have since booked a new hotel for July and it is not the Mantra. I will now consider each time to book a hotel whether to book somewhere that is not managed by Accor.

Dear RICHARD J. P., Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Nicole S. Couples - Confirmed reviews ALL

Friendly staff and clean and comfortable room

Dear NICOLE S., We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

David K. Couples - Confirmed reviews ALL

Great location, but a little disappointed with the accommodation. The pool was dirty and we had to ask for it to be cleaned. We had a swim out room, but couldn’t use the pool for two days due to maintenance - not great when you’re paying extra for a swim out room! The gardens were unkept and not cleaned during our stay. Overall it requires some care and attention to make it a more comfortable and enjoyable place to stay.

Dear DAVID, Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. There was some job that needed to be completed within the time frame and unfortunately, we did not have the enough notice to inform our guest. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Kristy B. Couples - Confirmed reviews ALL

Great place great hotel

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Leo R. Couples - Confirmed reviews ALL

Lovely, clean accommodations with sensational outlook. The place is difficult to access and difficult to move around. The after-hours check-in process was most unfriendly. As An Accor Plus Gold Member with a 9 day booking, I had to go to Reception the following day to claim my welcome drink. I was challenged several times as to whether it was already in my room and was amused to finally see that what was offered at Reception was two small bottles of soft drink ( approx ($1 each ) and a small box of sweets ! Some of the reception staff were friendly and knowledgeable and all of the ground staff were very friendly. The room was lovely and clean with a fabulous view of the pool. The balcony would have been great but for the ugly oversized spa bath restricted our ability to sit around the table on offer

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Other web-users rate our hotel

  • 275 reviews 9.7/10 Location
  • 284 reviews 7.1/10 Room
  • 196 reviews 8.5/10 Service
  • 10 reviews 3.6/10 WiFi
  • 136 reviews 8/10 Pool
  • 133 reviews 5/10 Cleanliness
  • 131 reviews 4.6/10 Amenities
  • 26 reviews 2.9/10 Food

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