Mantra Heritage Port Douglas 4 stars

Customer review rating (ALL Rating) 4.4/5 332 reviews

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Description

Hotel extras

  • Unwind in a sun lounge or utilise the barbecue cabana for a relaxing day in the North QLD sun

  • Situated in the heart of Port Douglas, you are central to everything when you stay with us

  • Every room provides cool comfort with air-conditioning and ceiling fans

  • Mantra Heritage offers two Saltwater Lagoon Pools to enjoy during your stay

  • Cook up a storm with our complimentary BBQ area, located pool-side for a true tropical holiday

Our accommodation(s)

Book this hotel
Room 1

Room

Hotel Room

  • 2 pers. max
  • 42 / 452 sq ft
  • Bedding 1 x Queen size bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Heritage Port Douglas

16 Warner Street
4877 PORT DOUGLAS
Australia

GPS:-16.482759, 145.462916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Stretching over 1200 square metres, Mantra Heritage offers two Saltwater Lagoon Pools (one heated) as well as whirlpool spas. Soak up the sun in true North Queensland style as you enjoy relaxing in the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  332 reviews

Customer review rating 2.0/5

Helen N. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We appreciate your comments regarding the property's access and understand how the stairways and lift location may have been inconvenient. Your feedback highlights the importance of ensuring our property information accurately reflects the access arrangements, particularly for guests with mobility considerations, and we will review how this information is presented. We're pleased to hear you found your suite spacious and enjoyed our convenient location close to Macrossan Street, local dining options, and Coles. We sincerely apologise for the housekeeping and maintenance issues you experienced, including the cleanliness under the bathroom door, the bathroom and shower door issues, and the television. These matters fall below the standard we aim to provide and have been shared with our housekeeping and maintenance teams for prompt attention. Thank you again for your valuable feedback. We hope you'll consider giving us another opportunity to provide you with a much-improved experience in the future. Kind regards, The Management Team

Customer review rating 3.0/5

Tracy B. Friends - Confirmed reviews ALL

Dear TRACY, Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.5/5

Crea S. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Team.

Customer review rating 4.5/5

Susan J. Friends - Confirmed reviews ALL

Dear Susan J., We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Ron T. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 283 reviews 9.6/10 Location
  • 295 reviews 6.6/10 Room
  • 196 reviews 8.2/10 Service
  • 8 reviews 4.2/10 WiFi
  • 140 reviews 7.6/10 Pool
  • 133 reviews 4.4/10 Amenities
  • 131 reviews 4.8/10 Cleanliness
  • 25 reviews 2.4/10 Food

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