Mantra Heritage Port Douglas

Customer review rating (ALL Rating) 4.1/5 608 reviews

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Complimentry BBQs and common area

  • Spacious self-contained apartments

  • Outdoor Pool and Spa

  • Close to restaraunts and bars

ALLSAFE approved hotel

Hotel location

Mantra Heritage Port Douglas

16 Warner Street
4877 PORT DOUGLAS
Australia

GPS:-16.482759, 145.462916

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Air conditioning
  • Wi-Fi

Pool

Non contractual photo

Our accommodation(s)

This ideal holiday accommodation located in the centre of Port Douglas offers direct access to Macrossan Street and is walking distance to Marlin Marina. Each of the stylish Hotel Rooms, 1 and 2 Bedroom Suites at Mantra Heritage include air conditioning, ceiling fans, internet access (charges apply) and cable TV, perfect for a tropical family holiday or couple's romantic getaway.

Room

Hotel Room

  • 2 persons
  • 42 / 452 sq ft
  • Bedding 1 x Queen size beds
  • Most of the accommodation: Balcony

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  608 reviews

TripAdvisor Rating  4.0/5  749 reviews

Great location but the property requires attention

TripAdvisor rating 3.0/5

aripappas Couples - TripAdvisor review

Great location but the amenities require attention. The swim out room located in the smaller pool presents interesting challenges for the guests. The pool is rather shallow and it needs better access from the deck. There are no manageable steps and due to the depth one cannot dive in ( as per signs) and once in the pool it is rather difficult to get out particularly for older guests. The deck is really a punishment to your feet on a very hot day. The bathroom is outdated . These rooms are self contained but unfortunately the unavailability of spare rubbish bags for both the bathroom and the kitchen make the situation interesting. They also do not supply a kitchen sink sponge for the dishes. On a positive note the dryer and washing machine were great.The staff are very polite and professional and this balances a little the not so positive experience based on the amenities. We have stayed in better mantra properties in Port Douglas

Well located but it has its shortcomings

Customer review rating 3.5/5

Ari P. Couples - Confirmed reviews ALL

Spacious but outdated room We had a swim out room in the smaller pool area. This is a very shallow pool and to get in and out is a real challenge There are no steps and it requires a much younger person to climb in and out of the pool

Concerned about safety

Customer review rating 3.0/5

K. Friends - Confirmed reviews ALL

After hours checkin resulted in my envelope having two sets of keys. I only saw one set when I initially opened the envelope and went to the designated room. When I opened the door I saw other people's stuff in the room and heard the shower running. I quickly left and then searched through the envelope to confirm room info. I found the second set of keys and it opened a new room. The stay was lovely and I enjoyed the space but I was unable to rest well as there are no manual locks on the door or chairs (other than flimsy plastic patio ones) that I could use to prevent someone with errant keys coming into my room.

Dear Katherine, Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations. I apologise for the two room keys in your envelope and the discomfort you felt whilst staying in your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Heritage Team

Great location

Customer review rating 5.0/5

Peter Couples - Confirmed reviews ALL

Great

Dear Peter, We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Heritage Team

Great location. And very comfortable

Customer review rating 5.0/5

Rowan M. Couples - Confirmed reviews ALL

Awesome

Dear Rowan, We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Heritage Team

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Other web-users rate our hotel

  • 359 reviews 9.9/10 Location
  • 486 reviews 5/10 Room
  • 326 reviews 8.4/10 Service
  • 32 reviews 1.9/10 WiFi
  • 204 reviews 3.2/10 Cleanliness
  • 203 reviews 4.8/10 Comfort
  • 188 reviews 8.1/10 Pool
  • 162 reviews 4.7/10 Amenities

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