Mantra Heritage Port Douglas

Mantra Heritage Port Douglas

Customer review rating (ALL Rating) 4.1/5 641 reviews

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Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Complimentry BBQs and common area

  • Spacious self-contained apartments

  • Outdoor Pool and Spa

  • Close to restaraunts and bars

ALLSAFE approved hotel

Hotel location

Mantra Heritage Port Douglas

16 Warner Street
4877 PORT DOUGLAS
Australia

GPS:-16.482759, 145.462916

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Air conditioning
  • Wi-Fi

Pool Non contractual photo

Our accommodation(s)

This ideal holiday accommodation located in the centre of Port Douglas offers direct access to Macrossan Street and is walking distance to Marlin Marina. Each of the stylish Hotel Rooms, 1 and 2 Bedroom Suites at Mantra Heritage include air conditioning, ceiling fans, internet access (charges apply) and cable TV, perfect for a tropical family holiday or couple's romantic getaway.

Room

Hotel Room

  • Max. number of persons: 2
  • Area: From 42 / 452 sq ft
  • Most of the accommodation: Balcony
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron(...)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  641 reviews

TripAdvisor Rating  4.0/5  744 reviews

Position was great,

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Location was great but the awful Overpowering smell of damp / mold from the minute you got out of the lift and while in apartment was unbearable the first 24 hours. We ended up pulling the automatic air freshener apart and regularly manually spraying (as it wasn’t working), Unfortunately for the price we paid for two nights accommodation we would not stay in this hotel again.

Dear Alison, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Sincerely, Mantra Heritage Team

Great main st location on Macrossan St

Customer review rating 4.0/5

Georgina R. Couples - Confirmed reviews ALL

We will send a letter to the Manager of the Mantra on Heritage re our on arrival ‘greeting’. Too much to say on this platform. We have stayed there 7 years! 3 yrs else where (one of those at Mantra On the Inlet) in PD and never experienced anything like it.

Dear Georgina, Thank you for taking the time to share your feedback. We will make our manager Brad aware that you will share your experience via letter so he can look out for this arriving. We appreciate your comments and will take these on board for future bookings. Sincerely, Mantra Heritage Team

Wonderful central location.

Customer review rating 4.5/5

Jacobus O. Couples - Confirmed reviews ALL

The accommodation at the Mantra Heritage was first class. The rooms were very well appointed and we had everything we needed to enjoy our stay. We also found the staff to be most helpful and friendly.

Dear Jacobus, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Heritage Team

Not too good

Customer review rating 3.0/5

Thi P. Families - Confirmed reviews ALL

We book for 1 bedroom apartment and stay there for 7 days. Unfortunately we can't have a room services unless stay there for 8 days, that's really dissapointed. Also the bed is 2 singles bed put together ( not a king bed as advertised), the bed really uncomfortable. The stove for cooking too old and slow. It took me an hour to cook fried eggs. Also the fan in the bathroom is not working. The water inside the jacuzzi is not fresh. Overall, we spent above $400/ night but not really about the room.

Dear Linh, Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Heritage Team

Nice place but Access!

Customer review rating 3.5/5

Rob Solo - Confirmed reviews ALL

I had a very enjoyable stay at the Heritage but unfortunately locked my key in the room and the lack of a 24 hr service desk became an issue.

Dear Rob, Thank you for taking the time to share your feedback. We have noted your comments and will work on improving in these areas. We hope to welcome you back to our hotel soon! Sincerely, Mantra Heritage Team

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Other web-users rate our hotel

  • 386 reviews 9.9/10 Location
  • 525 reviews 5/10 Room
  • 330 reviews 8.1/10 Service
  • 32 reviews 3.5/10 WiFi
  • 220 reviews 3.4/10 Cleanliness
  • 219 reviews 4.9/10 Comfort
  • 210 reviews 7.8/10 Pool
  • 186 reviews 4.5/10 Amenities

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