Mantra Heritage Port Douglas 4 stars

Customer review rating (ALL Rating) 4.4/5 362 reviews

Mantra Heritage Port Douglas - Image 1
Mantra Heritage Port Douglas - Image 2
Mantra Heritage Port Douglas - Image 3
Mantra Heritage Port Douglas - Image 4
16 Warner Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Unwind in a sun lounge or utilise the barbecue cabana for a relaxing day in the North QLD sun

  • Situated in the heart of Port Douglas, you are central to everything when you stay with us

  • Every room provides cool comfort with air-conditioning and ceiling fans

  • Mantra Heritage offers two Saltwater Lagoon Pools to enjoy during your stay

  • Cook up a storm with our complimentary BBQ area, located pool-side for a true tropical holiday

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 42 m² / 452 sq ft
  • Bedding 1 x Queen size bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Heritage Port Douglas

16 Warner Street
4877 PORT DOUGLAS
Australia

GPS:-16.482759, 145.462916

Telephone
Fax +61 7 4084 2333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Stretching over 1200 square metres, Mantra Heritage offers two Saltwater Lagoon Pools (one heated) as well as whirlpool spas. Soak up the sun in true North Queensland style as you enjoy relaxing in the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  362 reviews

TripAdvisor Rating  3.8/5  789 reviews

Location and air conditioning were good

TripAdvisor rating 3.0/5

heidisally TripAdvisor review

The location is very central to Port Douglas and easy to walk anywhere from the apartment. Apartment air conditioning was excellent. I didn’t enjoy the pool due to the lack of parenting related to constant running, jumping, bombing etc from kids and wish I had read past reviews of a similar vein before booking. A minor issue which could easily be fixed is the rather limited number of towels allocated for the stay (one per person) which in such a hot area seems lean and most places in the area have additional pool towels available at the pool. After a day or two snorkelling my pool towel wasn’t good. The rubbish bins in the hallway weren’t always emptied and rubbish on the floor often just stayed there. Reception staff seemed to be quite relaxed so perhaps they could be responsible for monitoring the pool behaviour, checking where cleaners might be needed and or storing pool towels.

Customer review rating 3.0/5

Cheryl C. Couples - Confirmed reviews ALL

Staff were all lovely. Air conditioner problems they resolved by using bleach to clean the unit which then blew through the system into our unit caused much discomfort.

Customer review rating 2.0/5

Natalie B. Couples - Confirmed reviews ALL

Great location but that is about all this property has going for it these days - sadly. We are local and have stayed here often. It is getting very tired and in need of a lot of cleaning and maintenance. The pool is terrible. The pebbles of the pool floor are all lifting, it's not vacuumed so it was full of rocks and seeds from the trees, the maintenance man was there daily picking up fronds etc but never once used his "blower" to clean off the decking of the pool - there was clothing left behind in the gardens - that were there for our stay. Yes we were only a 2 night stay - but we have been in the accommodation industry and were quite disappointed in the overall cleanliness and upkeep of Mantra Heritage. The steps heading out of the property up to Macrossan Street - has anyone every looked at how filthy they are??? Our room was "clean" but the airconditioner leaked constantly - even keeping it on 24 degrees. Yes we saw the sign to "contact reception if it is leaking" but we just put our pool towels under the drips to save the carpet as what is a maintenance guy going to do over the NY break?? I hope this feedback is taken in the manner it is delivered - as a way to improve. Not hard guys - just walk around with your eyes open as a guest ... you will be surprised what you "see". Happy to be contacted for any tips ?! Natalie 04…

Customer review rating 1.0/5

Matthew B. Couples - Confirmed reviews ALL

Initial room had broken aircon. Swapped to another room with broken spa. Offer to reimburse 20% room charge was accepted, but then never honoured. Late checkout was requested but never confirmed so we left at 9.30am on day of departure. After a poor outcome first stay in April this year due to damp carpet smell, I thought I’d give it a second chance. But ended up back in the same room as that first stay in April with all the memories. Never again. Just a poorly managed and barely maintained property. Question is - do I try one of the four other Mantras in Port Douglas, or just give the whole brand a miss? Definitely a weak link in the Accor stable!

Customer review rating 4.0/5

Wayne M. Couples - Confirmed reviews ALL

We stayed 6 nights over the Christmas Day period and had a wonderfully relaxing stay. Location is excellent right in the heart of the town centre, facilities were clean and inviting. Reception staff were always helpful and tried to answer any queries that we had.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 277 reviews 9.6/10 Location
  • 297 reviews 7.2/10 Room
  • 197 reviews 8.6/10 Service
  • 11 reviews 4.8/10 WiFi
  • 141 reviews 7.8/10 Pool
  • 131 reviews 5.2/10 Cleanliness
  • 24 reviews 2.3/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Port Douglas

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.