Mantra Heritage Port Douglas 4 stars

Customer review rating (ALL Rating) 4.4/5 320 reviews

Mantra Heritage Port Douglas - Image 1
Mantra Heritage Port Douglas - Image 2
Mantra Heritage Port Douglas - Image 3
Mantra Heritage Port Douglas - Image 4
16 Warner Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Unwind in a sun lounge or utilise the barbecue cabana for a relaxing day in the North QLD sun

  • Situated in the heart of Port Douglas, you are central to everything when you stay with us

  • Every room provides cool comfort with air-conditioning and ceiling fans

  • Mantra Heritage offers two Saltwater Lagoon Pools to enjoy during your stay

  • Cook up a storm with our complimentary BBQ area, located pool-side for a true tropical holiday

Our accommodation(s)

Book this hotel
Room 1

Room

Hotel Room

Photo out of - Hotel Room

Providing the ideal holiday accommodation for singles, couples or friends in fresh, clean surrounds, our traditional Hotel Rooms features air conditioning, WiFi access, tea and coffee making facilities and small bar fridge.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 42 m² / 452 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
  • 2 pers. max
  • 42 m² / 452 sq ft
  • Bedding 1 x Queen size bed(s)
  • Most of the accommodation: Balcony
See availabilities

Suite

1 Bedroom Suite Swim Out

Photo out of - 1 Bedroom Suite Swim Out

These spacious 1 Bedroom Swim Out Suites are located on the ground floor with easy access to the resort pools. Offering all of the comfort and convenience of a kitchenette, laundry, air conditioning and WiFi access.

  • Views:

    Pool side

  • Most of the accommodation:

    Terrace

Max. number of persons
3
Area
From 78 m² / 839 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Suite

2 Bedroom Suite

Photo out of - 2 Bedroom Suite

With plenty of room, stylish furnishings, your own kitchenette and laundry facilities, enjoy all the comforts of home plus the bonus of air conditioning and WiFi access. Mantra Heritage has easy access to Macrossan Street and the Marlin Marina.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 108 m² / 1162 sq ft

Bedding

Queen size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Suite

2 Bedroom Suite Dual Key

Photo out of - 2 Bedroom Suite Dual Key

This room is an interconnecting Hotel Room and 1 Bedroom Suite, with stylish furnishings, kitchenette and laundry facilities. This is truly a space to relax, take in the views of the surrounding landscaped gardens and lagoon pools from your suite.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 108 m² / 1162 sq ft

Bedding

Queen size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Suite

2 Bedroom Suite Dual Key Swim Out

Photo out of - 2 Bedroom Suite Dual Key Swim Out

2 Bedroom Dual Key Swim Out Suites are interconnecting rooms of a Hotel Room and 1 Bedroom Suite. The suites are located on the ground floor leading onto a private deck beside the pool. Includes stylish interior, kitchenette, laundry and WiFi access.

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 108 m² / 1162 sq ft

Bedding

Queen size bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • Roof ventilator / Ceiling fan
See availabilities

Hotel location

Mantra Heritage Port Douglas

16 Warner Street
4877 PORT DOUGLAS
Australia

GPS:-16.482759, 145.462916

Telephone
Fax +61 7 4084 2333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • CAIRNS AIRPORT Additional charge
  • CNS Additional charge

In hotel

Hotel informations

  • 40 rooms
  • 14 connecting rooms
  • 40 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Polish

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Family

Services for children

  • Tourist guide for families
  • Children''s TV Channels

Well-being

2 Lagoon Pools, 1 heated

  • Outside
  • On site

Sports and leisure

Glass bottom boat

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Deep sea fishing/Sea fishing

  • Nearby

Scuba diving

  • Nearby

Boat excursions

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 27 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Pool

Photo out of - Pool

Stretching over 1200 square metres, Mantra Heritage offers two Saltwater Lagoon Pools (one heated) as well as whirlpool spas. Soak up the sun in true North Queensland style as you enjoy relaxing in the water.

2 Lagoon Pools, 1 heated

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool
  • Heated Pool

Access & Security

  • Staff trained in first aid

Stretching over 1200 square metres, Mantra Heritage offers two Saltwater Lagoon Pools (one heated) as well as whirlpool spas. Soak up the sun in true North Queensland style as you enjoy relaxing in the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  320 reviews

Customer review rating 5.0/5

Stephen P. Friends - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Team

Customer review rating 2.0/5

Jeff H. Couples - Confirmed reviews ALL

Dear Jeff, Thank you for taking the time to share your feedback. We’re sorry to hear that several aspects of your stay did not meet expectations. At Mantra Heritage, full housekeeping services are provided for stays of eight nights or more, which is why linen changes and rubbish collection are not automatically scheduled during shorter stays. We also appreciate your comments regarding the pool. The unusually high winds during that period resulted in leaves and debris entering the pool more frequently than normal, although our team continued to attend to the area as required. Your feedback regarding the room facilities, garden area and property access has also been noted and shared with the relevant teams for review. Thank you again for bringing these matters to our attention. Eddie V

Customer review rating 5.0/5

Robert M. Couples - Confirmed reviews ALL

Dear Robert, Thank you for your wonderful feedback. We’re delighted to hear that you once again enjoyed your stay, the presentation of the unit, our location and the pool area. We appreciate your comments regarding the Wi-Fi and will keep this in mind for review. Thank you for your continued support, and we look forward to welcoming you back again in the future. Eddie V

Customer review rating 3.5/5

Karen O. Couples - Confirmed reviews ALL

Dear Karen, Thank you for your feedback. We’re pleased to hear you enjoyed our location and had a comfortable stay. We appreciate your comments regarding the stairs and cleanliness. As Mantra on the Inlet is a stairs-only property, we understand this can be challenging for some guests, and your comments regarding the need for a deeper clean have been shared with our housekeeping team. We hope to welcome you back again in the future. Eddie V

Customer review rating 2.5/5

Natalie F. Solo - Confirmed reviews ALL

Dear Natalie, Thank you for taking the time to share your feedback and for your loyalty as an Accor Gold member. We’re pleased to hear that you enjoyed our location, found the bed comfortable and had a positive experience with our team. We’re sorry, however, that the room was not presented to the standard expected on arrival. Your comments regarding the cleanliness, bathroom door, blind, mould and balcony condition have been shared with our housekeeping and maintenance teams for immediate review. We understand your discomfort about the situation and we assure these items will be look into. hope you visit us another time and let us turn that experience around. Eddie V

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Team

Customer review rating 2.0/5

Jeff H. Couples - Confirmed reviews ALL

The rooms below standard, linen was not changed , rubbish was not collected .no toaster,microwave or any cooking appliances. There was no security on the property any one could walk in off the street The view from our room was a garden full of dead plants and weeds The pool was so dirty we were not able to use it.There were leaves and debris all over the bootom .The was a hair tie and a ring on the bottom of the pool all week,it was not cleaned or vacuumed once

Dear Jeff, Thank you for taking the time to share your feedback. We’re sorry to hear that several aspects of your stay did not meet expectations. At Mantra Heritage, full housekeeping services are provided for stays of eight nights or more, which is why linen changes and rubbish collection are not automatically scheduled during shorter stays. We also appreciate your comments regarding the pool. The unusually high winds during that period resulted in leaves and debris entering the pool more frequently than normal, although our team continued to attend to the area as required. Your feedback regarding the room facilities, garden area and property access has also been noted and shared with the relevant teams for review. Thank you again for bringing these matters to our attention. Eddie V

Customer review rating 5.0/5

Robert M. Couples - Confirmed reviews ALL

Unit beautifully presented Wi-Fi had some issues but I wonderful stay as usual

Dear Robert, Thank you for your wonderful feedback. We’re delighted to hear that you once again enjoyed your stay, the presentation of the unit, our location and the pool area. We appreciate your comments regarding the Wi-Fi and will keep this in mind for review. Thank you for your continued support, and we look forward to welcoming you back again in the future. Eddie V

Customer review rating 3.5/5

Karen O. Couples - Confirmed reviews ALL

Location was great, lots of stairs comfortable stay.

Dear Karen, Thank you for your feedback. We’re pleased to hear you enjoyed our location and had a comfortable stay. We appreciate your comments regarding the stairs and cleanliness. As Mantra on the Inlet is a stairs-only property, we understand this can be challenging for some guests, and your comments regarding the need for a deeper clean have been shared with our housekeeping team. We hope to welcome you back again in the future. Eddie V

Customer review rating 2.5/5

Natalie F. Solo - Confirmed reviews ALL

The location is perfect and staff are very friendly. The bed is comfortable and sheets were clean. This is however were the positives stop. I used my Accor Gold membership to book as it was a little last minute, this enabled a room in what was advertised as fully booked. However the room was not guest ready. Every flat surface was covered in a layer of visible dust. The door between the bedroom and bathroom was off its hinges and the upper track highly damaged. Then there was the roller blind in the bathroom that was stuck half up, the cord broken and out of its track. To top it off the mould in the shower area was built up, mop marks on the floor and hair in the door tracks to the balcony. The balcony was dirty and a cigarette butt was also lying on the floor. For one night I made do, but for $365 much more was expected.

Dear Natalie, Thank you for taking the time to share your feedback and for your loyalty as an Accor Gold member. We’re pleased to hear that you enjoyed our location, found the bed comfortable and had a positive experience with our team. We’re sorry, however, that the room was not presented to the standard expected on arrival. Your comments regarding the cleanliness, bathroom door, blind, mould and balcony condition have been shared with our housekeeping and maintenance teams for immediate review. We understand your discomfort about the situation and we assure these items will be look into. hope you visit us another time and let us turn that experience around. Eddie V

Customer review rating 5.0/5

Robert E. Couples - Confirmed reviews ALL

"Well located", "Comfortable stay

Dear ROBERT, We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Jamie M. Families - Confirmed reviews ALL

Great spot, staff lovely and helpful. Room was great expect the shower was very dirty and yuck in the corners, looked like black mould, not great with a 2 year old! But other than that great. A bit hard with 4 flights of stairs with a pram and child, wish the lift had access to all floors.

Dear Jamie, We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and poiting out the shower for us will be pass to the respective teams. We hope your next visit will be as pleasant as the previous one. Sincerely, Eddie V

Customer review rating 4.5/5

Kerry Y. Couples - Confirmed reviews ALL

Friendly staff, clean and spacious apartment, easy check in and check out at the end of our stay. Helpful and organised in dealing with a maintenance issue during our stay.

Dear KERRY, We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eddie V

Customer review rating 3.0/5

Julianne A. Couples - Confirmed reviews ALL

Good location and that was about it. Bathroom was clean but took up half the floor space. The carpet was putrid and the tea coffee station was poorly designed with a table top bathroom sink taking up all the space. Aircon doesn’t turn off. Tv only free to air and FOX sports which is below standard for today’s hotels. Nice pool but not heated, in major need of resurfacing, and maintenance making noises every day bar weekend, so hard to relax. Disappointed for a Mantra brand. Won’t stay here again.

Dear Julianne, Thank you for taking the time to share your feedback. We’re pleased to hear you found the location convenient and the bathroom clean. We acknowledge your comments regarding the carpet, room layout, air-conditioning and television options, as well as the impact that maintenance noise had on your ability to relax during the stay. These points have been noted and shared with the relevant teams. We would also like to clarify that our pools are heated. We do recognise that the pool surface is due for improvement, and a resurfacing project is already planned, with works expected to take place early next year. We appreciate you highlighting both the positive and negative aspects of your experience, as this feedback helps us identify where further attention and improvements are needed. Eddie V

Customer review rating 2.0/5

Anthony O. Couples - Confirmed reviews ALL

noisy tradesman

Dear Anthony, Thank you for your feedback. We also acknowledge your comments regarding the Wi-Fi performance during your stay, as reliable connectivity is an important part of the guest experience. Thank you for taking the time to share your comments with us. Eddie V

Customer review rating 3.0/5

Stephanie I. Families - Confirmed reviews ALL

We were disappointed with the apartment and housekeeping. When we arrived well after check in time there was no milk in the fridge, no teabags, the mugs were not clean, were stained and scratched and in need of replacement, there were only 2 glasses - a dirty small glass tumbler and a larger glass tumbler in the cupboard. There was rubbish and dirt on the floor next to and under the bed. My Accor welcome pack was forgotten and was found at front reception on the counter. We had only x2 bath towels for the room booked for x3 adults for a x3 night stay. I asked twice for another bath towel which was requested from housekeeping but never arrived. They may seem like minor complaints but it’s the little things that can make a difference. I stayed at Mantra Aqueous and Mantra Amphora last year and Mantra Portsea and Peppers PD many times over the years and Mantra Heritage several years ago and was very happy with the resorts and accommodation

Dear Stephanie, Thank you for taking the time to share such detailed feedback regarding your stay. We acknowledge your disappointment with the presentation of the apartment on arrival, particularly the missing amenities, condition of the mugs and glassware, and the cleanliness around the bed area. These are all small details individually, but together they have a significant impact on the overall impression of the room. We also note your comments regarding the Accor welcome pack and the additional bath towel that was requested but not delivered. For a booking of three adults, this should have been addressed promptly, and we understand your frustration in having to follow up more than once without the request being completed. We appreciate your comparison with your previous stays across other Mantra and Peppers properties, as well as your earlier experience at Mantra Heritage. Your feedback highlights the importance of consistency in both housekeeping standards and service delivery. Thank you again for bringing these points to our attention. They have been shared with the relevant teams for review. Eddie V

Customer review rating 3.5/5

Graham V. Couples - Confirmed reviews ALL

The apartment was great, but the servicing was average. Over a two week stay the room was serviced only once, which we knew about, but at least the floor could have been swept. W e actually asked for a broom to do it ourselves.we were told by reception that this would happen. But surprise, surprise, no broom and a dirty floor remained. Simple things make a difference.

Dear Graham, Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the apartment overall and appreciate that you were aware of the scheduled servicing arrangements during your two-week stay. We do acknowledge your frustration regarding the floors and, particularly, the broom that was requested and unfortunately never delivered. This was a simple request that should have been followed through, and we understand how disappointing it would have been after being advised that it would be provided. Your comments regarding the servicing and follow-up from reception have been noted and will be shared with the team. As you mentioned, it is often the simple things that can make a real difference to a guest’s stay. Thank you again for taking the time to provide your feedback. Eddie V

Customer review rating 4.0/5

Catherine C. Couples - Confirmed reviews ALL

Spacious apartment but a bit faded. Shower grout needs redoing, cushions on both inside and outside sofas past their use by date.

Dear Catherine C., We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Team

Customer review rating 4.5/5

Jules M. Families - Confirmed reviews ALL

Staff friendly and helpful. Great family experience staying here.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Team

Customer review rating 4.5/5

Jocelyn P. Families - Confirmed reviews ALL

We had a lovely stay with Mantra Heritage. My husband and I were visiting with my mother who has dementia. The 2 bedroom suite was roomy and comfortable with a very nice balcony and main bedroom. The staff provided a shower chair, and placed the toilet surround which we hired from Oz Baby Hire in the bathroom before we arrived. Having our own washing machine and dryer plus a clothes horse on the balcony was very helpful! The central location was great and it was handy being 5 minutes by foot from Coles and restaurants, as well as close to the park and the marina. Disabled pedestrian access was not great as it was through the car park with exit / entry via the ramped driveway. The second bedroom was a bit dark and could get stuffy. The swimming pool was great: a good size and very nice to have available.

Dear Jocelyn P., We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Team

Customer review rating 3.5/5

David M. Couples - Confirmed reviews ALL

They say photos don’t lie but, oh boy, the actual photo taken of this small room looked so appealing and so right. But. Two feet room each side of the bed and 3 feet between the end of the bed and the . No toaster allowed they told us once we arrived. No chairs to sit on except plastic chairs from the small deck outside.staff however were fantastic and sympathetic but not able to make anything better despite me being a Gold Accor member We wont be going back despite it’s great location.

Dear David, Thank you for sharing your feedback. We understand that the room size, furnishings and available facilities were not what you expected from the photos and description. We’re glad to hear our team were friendly and helpful during your stay, and we appreciate you recognising their efforts. Your comments regarding the room layout, amenities and overall presentation have been noted and will be passed on for review. Unfortunately in this time of year, we cannot really make use of the upgrade for our members due availability, but we do the impossible for them make the stay as comfortable as possible Thank you again for taking the time to provide your feedback. best regards, Eddie V

Customer review rating 3.5/5

Kim L. Couples - Confirmed reviews ALL

Loved the position of the swim out room. An unfortunate smell of mould permeated the enter floor of the building that we were on. If you left the sliding door fully open, it was ok. The room was clean and comfortable and the bed comfy too. Bathroom has been recently renovated. A dish drawer or small dishwasher would be nice. The hot water was a real issue; you had to run the taps for up to 5 minutes for the hot water to come through.

Dear Kim L., Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the location of your swim-out room and found it clean, comfortable, and well presented. We sincerely apologise for the issues you experienced with the hot water. We appreciate you bringing these matters to our attention, as your comments will be shared with our team for further review. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Sincerely, Mantra heritage team.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Great

Dear Anne, We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eddie V

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Thanks enjoyable stay

Dear PAUL, We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eddie V

Customer review rating 4.5/5

Andrew H. Couples - Confirmed reviews ALL

Only issue was after hours check in. We werent informed of side gate entrance and dragged our cases upstairs tp msin entrance. Apart from that we will definatey staybhere again. Great location

Dear ANDREW, We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. we are taking the changes necessary so the afterhours checking runs as smoothly as possible, rest assure the next time will be best! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra heritage team

Other web-users rate our hotel

  • 288 reviews 9.6/10 Location
  • 299 reviews 6.4/10 Room
  • 193 reviews 8.3/10 Service
  • 7 reviews 4.2/10 WiFi
  • 140 reviews 8.1/10 Pool
  • 139 reviews 4.5/10 Amenities
  • 135 reviews 4.5/10 Cleanliness
  • 26 reviews 3.5/10 Food

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