We couldn’t ask for a better location, better room or better service from the staff. We had a fabulous apartment over looking the pool from one balcony and another balcony towards the back of the apartment overlooked the mountains. We had a fabulous time, thank you!

It was amazing the staff were easy to deal with the room was great and such a perfect spot to stay to be able to do everything!!

Great relaxing holiday,easy access to shops etc,staff very friendly and helpful.Would be pleased to stay there again on our next trip to FNQ.Thankyou all the best Paul Y..

I was a bit annoyed by not having my room serviced regularly no new towels had to go to the reception for toilet roll.

Customer service - Very accommodating and polite. Excellent! Room- dark without light on., Needs more attention to detail. Had to ask for coasters under bed wheels as everytime we moved the bed rolled on the tiles quite significantly. Two beds put together- one higher than than the other. Had to ask to have this evened out. Had a one bed swim out room, more convenient to leave room from back door, rather than front, where we had to use lift (small lift, I'm claustrophobic) as well as stairs. But couldn't lock room up from back door, weren't given a key, which there was a lock to use. I asked, but never received one. Need a fan outside under cover and brighter light. Nice to sit out there, but no air circulation. Pool- great there are noodles and pool blow up pool stuff for everyone. BBQ- Great set up. Nice area. Need to be able to turn fan up higher Amenities by pool- clean.

Most enjoyable

Loved the swim up rooms but cleanliness needs improvement. At first glance it looks clean but the attention to detail is sadly missing and is something you notice more when you stay for a few days. Just some examples include filthy fan blades, dust, absolutely filthy telephone handsets, dirty splashes on the kitchen tiles and sticky splashes on the kitchen bench top that I had to clean up when we arrived, stains on couches, filth coating the bar stool legs (I don't think these had ever been cleaned) and disgusting looking dried spill/stain on the curtain. Even if we weren't in a climate of COVID this is not ok. Also disappointed that for the price the room is not serviced. At in excess of $300 a night I would expect this. The explanation I was given is that "it's typical of properties in Port Douglas not to service rooms every day". This has never been my experience staying in Port previously but even if that were the case I don't see how that is a satisfactory explanation. Surely the Mantra should set its own standards especially when a room for a third of the price gets serviced elsewhere. That aside the swim up room were good just very very overpriced considering the cleanliness.

We stayed for 1 night for a wedding, great location in port Douglas, Coles next door. We got a basic room that was clean and tidy. If we were to stay longer I would lead to an apartment or a pool front room

Staff were extremely good. Rooms clean and well presented and nice little balcony.

As we were celebrating our 50th Wedding Anniversary, we wanted a peaceful & private location. The swim-out suite was perfect for this, & we enjoyed the private pool for these suites which is separate from the main pool. Great to be able to walk straight out to the main road & shopping area, & the Mai Thai Massage place was amazing, & just across the road. Cheers, Marianne & Alan.

Our room was mouldy. It had cobwebs and spiders in it. The blanket from the cupboard stunk like sweat. The toilet didn’t work and we weren’t provided with toilet paper. We won’t be back