Dear Jamie, We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and poiting out the shower for us will be pass to the respective teams. We hope your next visit will be as pleasant as the previous one. Sincerely, Eddie V

Dear KERRY, We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eddie V

Dear Julianne, Thank you for taking the time to share your feedback. We’re pleased to hear you found the location convenient and the bathroom clean. We acknowledge your comments regarding the carpet, room layout, air-conditioning and television options, as well as the impact that maintenance noise had on your ability to relax during the stay. These points have been noted and shared with the relevant teams. We would also like to clarify that our pools are heated. We do recognise that the pool surface is due for improvement, and a resurfacing project is already planned, with works expected to take place early next year. We appreciate you highlighting both the positive and negative aspects of your experience, as this feedback helps us identify where further attention and improvements are needed. Eddie V

Dear Anthony, Thank you for your feedback. We also acknowledge your comments regarding the Wi-Fi performance during your stay, as reliable connectivity is an important part of the guest experience. Thank you for taking the time to share your comments with us. Eddie V

Dear Stephanie, Thank you for taking the time to share such detailed feedback regarding your stay. We acknowledge your disappointment with the presentation of the apartment on arrival, particularly the missing amenities, condition of the mugs and glassware, and the cleanliness around the bed area. These are all small details individually, but together they have a significant impact on the overall impression of the room. We also note your comments regarding the Accor welcome pack and the additional bath towel that was requested but not delivered. For a booking of three adults, this should have been addressed promptly, and we understand your frustration in having to follow up more than once without the request being completed. We appreciate your comparison with your previous stays across other Mantra and Peppers properties, as well as your earlier experience at Mantra Heritage. Your feedback highlights the importance of consistency in both housekeeping standards and service delivery. Thank you again for bringing these points to our attention. They have been shared with the relevant teams for review. Eddie V

Dear Graham, Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the apartment overall and appreciate that you were aware of the scheduled servicing arrangements during your two-week stay. We do acknowledge your frustration regarding the floors and, particularly, the broom that was requested and unfortunately never delivered. This was a simple request that should have been followed through, and we understand how disappointing it would have been after being advised that it would be provided. Your comments regarding the servicing and follow-up from reception have been noted and will be shared with the team. As you mentioned, it is often the simple things that can make a real difference to a guest’s stay. Thank you again for taking the time to provide your feedback. Eddie V

Dear Catherine C., We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mantra Team

Dear Jocelyn P., We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Team

Dear David, Thank you for sharing your feedback. We understand that the room size, furnishings and available facilities were not what you expected from the photos and description. We’re glad to hear our team were friendly and helpful during your stay, and we appreciate you recognising their efforts. Your comments regarding the room layout, amenities and overall presentation have been noted and will be passed on for review. Unfortunately in this time of year, we cannot really make use of the upgrade for our members due availability, but we do the impossible for them make the stay as comfortable as possible Thank you again for taking the time to provide your feedback. best regards, Eddie V

Dear Kim L., Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the location of your swim-out room and found it clean, comfortable, and well presented. We sincerely apologise for the issues you experienced with the hot water. We appreciate you bringing these matters to our attention, as your comments will be shared with our team for further review. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Sincerely, Mantra heritage team.

Dear Anne, We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eddie V

Dear PAUL, We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eddie V

Dear ANDREW, We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. we are taking the changes necessary so the afterhours checking runs as smoothly as possible, rest assure the next time will be best! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra heritage team

Dear Guest, Thank you for taking the time to share your wonderful review. We're delighted to hear that you and your husband enjoyed your stay and found your apartment comfortable and well equipped for your needs. It's also great to know that our central location made it easy for you to explore the nearby cafés, restaurants and local seafood shop, and that you appreciated the convenience of our complimentary secure parking. We truly appreciate your kind feedback and hope to welcome you back for another enjoyable stay in the near future. Kind regards, The Management Team

Dear Edgardo, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to discover that, despite booking two rooms at the same rate, the room allocated to you was significantly smaller than the one your friends received. We appreciate how this made you feel the allocation was unfair and understand how it impacted your overall enjoyment of your stay. Our rooms do vary in size and layout, even within the same room category, and allocations are based on availability at the time of arrival. We apologise that this was not explained clearly during check-in and that your room did not meet your expectations. We value your feedback and regret that this situation overshadowed what would otherwise have been an enjoyable visit to Port Douglas. While we cannot change what occurred during your stay, we would like the opportunity to restore your confidence in us. Please contact us directly before your next visit, and we will do our best to allocate a larger room within the category you have booked, subject to availability. As a gesture of goodwill, we would also be happy to discuss an appropriate offer for a future stay. Thank you again for bringing this to our attention. We hope you will consider giving us another opportunity to provide you with the experience you had expected. Kind regards,

Dear GEORGE A., Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet expectations, particularly regarding the condition of the room and the difficulties you experienced with your late arrival. We understand how frustrating it would have been not to have clear access instructions when reception was closed, and we apologise for the inconvenience this caused. Your comments regarding the room, mould concerns, presentation of the property and housekeeping arrangements have been noted and will be shared with the relevant teams for review. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra heritage reception team

Dear Guest, Thank you for the great review of our hotel! Sincerely,