Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.2/5 3,122 reviews

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Novotel Queenstown Lakeside - Image 1
Novotel Queenstown Lakeside - Image 2
Novotel Queenstown Lakeside - Image 3
Novotel Queenstown Lakeside - Image 4
Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with One Queen Bed and Special Access Bathroom

Photo out of - Standard room with One Queen Bed and Special Access Bathroom

A spacious room with one queen bed, en suite bathroom with accessible walk-in shower, work area, LCD TV with casting, Wifi, hair dryer, safe and tea/coffee and balcony. Up to 2 adults.

  • Views:

    Garden View

Max. number of persons
2
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Garden View
  • Accessible room
See availabilities

A spacious room with one king-size bed, en-suite bathroom, work area, LCD TV with chromecast, broadband Internet connection, hairdryer, safe and tea/coffee and balcony. Up to 2 adults.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy the Alpine views from your private balcony of the picturesque Ben Lomond mountain range and scenic reserve. Room features two double beds, en-suite bathroom, LCD TV with casting, wifi, tea and coffee facilities & mini bar. Up to 2 adults.

  • Views:

    Mountain view

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy the Alpine views from your private balcony of the picturesque Ben Lomond mountain range and scenic reserve. Room features one king bed, en-suite bathroom, LCD TV with casting, wifi, tea and coffee facilities & mini bar. Up to 2 adults.

  • Views:

    Mountain view

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Superbly located on the shores of Lake Whakatipu this spacious room offers two double beds, ensuite bathroom, air conditioning, work area, LCD TV with casting, Wifi internet connection, hair dryer, safe, tea/coffee facilities and private balcony/ patio.

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Superbly located on the shores of Lake Wakatipu this spacious room offers one king bed, ensuite bathroom, air conditioning, work area, LCD TV with pay movies, Wifi internet connection, hair dryer, safe, tea & espresso coffee machine and private balcony.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Overlooking Lake Whakatipu with balcony and Air conditioning. One king bed with ensuite, lounge/dining features a kitchenette with 2 stand hob, mini fridge, microwave and espresso machine. Wifi internet access, inhouse laundry service and two LCD TV's.

Max. number of persons
2
Area
From 52 m² / 559 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 273 rooms
  • 6 rooms for people with reduced mobility
  • 18 connecting rooms
  • 273 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Japanese
  • Portuguese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

One Meeting room

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s library
  • Video game area
  • Board games available
  • Play area
  • Green area

Well-being

In Balance Gym

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 3 m / 9.843 ft

  • Parking pricing: 25.15 € 50 NZD Per day

Services & equipment

  • Valet parking
  • Electric car recharging units 7 kVA

Vehicles

  • Motorcycle places

Security

  • Video surveillance in parking

ELEMENTS

Photo out of - ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

Cooking style
International
Capacity
220
Accessibility
Accessible service
Cnr Earl St and Marine Parade, 9300 Queenstown, New Zealand
Telephone +64 3 442 7750
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Wine and other drinks information

  • Cocktail
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Celebrate your special day with Novotel Queenstown. Ideal for smaller weddings. We can assist in organising your special day and make Novotel your base for your wedding party located in the heart of Queenstown next to the lake.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,122 reviews

Customer review rating 4.0/5

Pope P. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Mary D. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We’re pleased to hear that you appreciated our convenient location within walking distance of the lake and Queenstown town centre. However, we’re sorry that aspects of your room and the overall experience did not meet your expectations. We understand your concerns regarding the room condition, window insulation, outside odours, and parking costs. Your comments are valuable to us and will be shared with the relevant teams for review. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay at Novotel Queenstown Lakeside. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.0/5

Karen S. Solo - Confirmed reviews ALL

Dear Karen, Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed the cleanliness and presentation of our hotel and room. However, we sincerely apologise for the disappointing service you experienced during your arrival and check-in. We understand how important a warm welcome and helpful assistance are, and we’re sorry that your interactions did not reflect the level of hospitality we strive to provide. We’re also pleased to hear that Mugesh was helpful during your departure. We truly appreciate your honest feedback, as it helps us identify areas where we can improve. Thank you for choosing Novotel Queenstown Lakeside, and we hope to have the opportunity to provide you with a much more welcoming experience in the future. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 5.0/5

Rosie C. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Trevor H. Couples - Confirmed reviews ALL

Dear Trevor, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our fantastic location and service. It’s especially lovely to know that our reception team went above and beyond to resolve the booking issue and ensure you had a smooth and enjoyable stay. We’ll be sure to share your kind words with the team. Thank you for choosing Novotel Queenstown Lakeside, and we look forward to welcoming you back again soon! Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Dear Karen, Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed the cleanliness and presentation of our hotel and room. However, we sincerely apologise for the disappointing service you experienced during your arrival and check-in. We understand how important a warm welcome and helpful assistance are, and we’re sorry that your interactions did not reflect the level of hospitality we strive to provide. We’re also pleased to hear that Mugesh was helpful during your departure. We truly appreciate your honest feedback, as it helps us identify areas where we can improve. Thank you for choosing Novotel Queenstown Lakeside, and we hope to have the opportunity to provide you with a much more welcoming experience in the future. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 5.0/5

Rosie C. Couples - Confirmed reviews ALL

We arrived before our room was ready for us, they held our bags and brought them to our room for us when it was ready. Location was great and all the staff were very friendly and helpful. Highly recommend!

Customer review rating 4.5/5

Trevor H. Couples - Confirmed reviews ALL

Recommend

Dear Trevor, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our fantastic location and service. It’s especially lovely to know that our reception team went above and beyond to resolve the booking issue and ensure you had a smooth and enjoyable stay. We’ll be sure to share your kind words with the team. Thank you for choosing Novotel Queenstown Lakeside, and we look forward to welcoming you back again soon! Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.0/5

Penny G. Couples - Confirmed reviews ALL

Very central location, right on the lake. We had a view of the gondola from our room. Very satisfied with the room, clean and relaxing.

Customer review rating 5.0/5

Susan B. Solo - Confirmed reviews ALL

Excellent location, rooms well presented and comfortable , staff friendly and extremely helpful. I would like to particularly mention Tristan and Jessica whose customer service was outstanding.

Dear Susan, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our excellent location, comfortable rooms, and the warm hospitality of our team. It’s especially lovely to know that Tristan and Jessica stood out for their outstanding customer service. We’ll be sure to share your kind words with them, as recognition like this means a great deal to our team. Thank you for choosing Novotel Queenstown Lakeside. We look forward to welcoming you back for another memorable stay! Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 0.5/5

Kavita P. Couples - Confirmed reviews ALL

My husband and I booked an eight-night stay at Novotel Queenstown Lakeside to celebrate our wedding anniversary. Unfortunately, what should have been a memorable occasion turned into one of our worst hotel experiences. We booked through Expedia via the Air New Zealand app. When my husband subsequently had to attend a conference in Wellington, we contacted both Expedia and the hotel multiple times to request a change of dates. Despite alternative dates being available and our willingness to pay any additional charges, the hotel showed absolutely no flexibility. Expedia made efforts to assist, but our discussions with several hotel representatives, including Kim and Junko Amamiya were unsuccessful. We ultimately decided to stay for just three nights, from 9–12 October, forfeiting the remainder of our planned stay. Unfortunately, the experience deteriorated further upon arrival. The reception staff were unwelcoming, dismissive and showed little interest in providing a positive guest experience. My All Accor membership was not even acknowledged. We initially left our luggage with the concierge, and when we returned, we were attended to by Mica, whose communication was unnecessarily loud and unhelpful. We were informed that our room had been changed, without a satisfactory explanation. Upon entering Room 263, we discovered that our luggage was missing, despite being assured it had already been delivered. Even more concerning, there was a welcome card bearing another guest’s name on the bed, raising serious questions about room allocation and housekeeping standards. The room itself was dated, tired and poorly maintained. The air conditioning was not functioning properly, although I acknowledge that the staff member who attended to fix it responded promptly. The most unacceptable issue was the bed. The mattress and bed kept shifting because the bed was on wheels without functioning stoppers. We actually had to place towels underneath the wheels to stop the bed moving so that we could sleep. This is simply unacceptable for a hotel operating under the Novotel brand. The bathroom was equally outdated, with an impractical layout, oversized doors and little consideration for comfort or functionality. We were so disappointed with the overall experience that we chose not to have breakfast, dinner or even drinks at the hotel. The location is excellent, but unfortunately, that is the only positive aspect of our stay. A prime lakeside location cannot compensate for poor customer service, inadequate room standards and a complete lack of hospitality. As Accor members, we expected a considerably better experience from an established international hotel brand. Instead, we encountered inflexible customer service, indifferent staff and accommodation that fell well below reasonable expectations. For a wedding anniversary stay, this was particularly disappointing. I would not recommend Novotel Queenstown Lakeside based on our experience. The hotel needs significant improvements in customer service, room maintenance and overall guest experience.

Customer review rating 3.5/5

Ada E. Business - Confirmed reviews ALL

The linens were smelly— as in laundered in dirty water. I had to spray everything with perfume.

Dear Ada, Thank you for taking the time to share your detailed feedback. While we’re pleased that you appreciated our convenient location and comfortable bed, we sincerely apologize that several aspects of your accommodation fell short of your expectations. We’re sorry about the condition and smell of the linens, the missing in-room amenities, the faulty microwave, and the issues with the bathrobe and room service information. We also regret that the worn carpet and street noise affected your overall comfort. This is certainly not the experience we want our guests to have, and we understand your disappointment, particularly given the room upgrade. Your comments are valuable, and we will share them with the relevant teams for review and improvement. Thank you again for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 3.0/5

Patricia B. Solo - Confirmed reviews ALL

The staff were wonderful. The room was very disappointing from the maintenance point of view. The bathroom was particularly neglected and in dire need of a paint job. The nice little extras were absent, i.e. biscuit, water and the options of buying snacks in your room. I am a gold Accor member and have been for a number of years and this is the first time I am actually thinking of not renewing my membership. The type of view is not important to me, but as a women travelling alone in her 70's I expected a nice room but instead got a very neglected one. I even had to ask the house maid to find a plug for the bathroom sink.

Dear Patricia, Thank you for taking the time to share your feedback. While we’re pleased to hear that our team provided wonderful service, we sincerely apologise that the condition of your room and bathroom fell short of your expectations. We understand your disappointment, particularly as a valued Gold Accor member who has stayed with us for many years. The maintenance concerns, missing in-room amenities, and inconvenience of having to request a bathroom sink plug are certainly not the experience we want our guests to have. We appreciate you bringing these matters to our attention, and your feedback will be shared with the relevant teams for review. Your loyalty is important to us, and we’re truly sorry that this stay has left you questioning your membership. We hope to have the opportunity to restore your confidence in us and provide you with the comfortable, welcoming experience you deserve on a future visit. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 5.0/5

Mark H. Solo - Confirmed reviews ALL

I had an amazing room, one bedroom Lake View. Although the grout in the shower desperately needs to grounded out and redone!!! The staff and incredible hospitality at the hotel was a real stand out for me! Everyone was amazing, the beautiful housekeeping team, always friendly, gracious and couldn’t do enough! The great welcome and friendly reception staff but a huge call out to the staff in the restaurant. In particular I want to acknowledge the young French male barista… amazing!! He made sure I got my coffee exactly how I loved it every morning!! Such attention to detail, hospitality and friendly disposition really makes a difference to a hotel! There was also a young female staff member who greeted me at the restaurant each morning and made me feel so welcome! These staff members may not be in senior positions but they really make a huge difference!

Dear Mark, Thank you so much for your wonderful and thoughtful feedback! We’re delighted to hear that you enjoyed your One-Bedroom Lake View room and that the warm hospitality of our team made such a lasting impression on your stay. Your special recognition of our housekeeping, reception, and restaurant teams means a great deal to us. We’ll be sure to share your lovely comments with our restaurant team, especially our French barista and the team member who welcomed you each morning. They will be thrilled to know that their genuine care and attention to detail made your experience extra special. We also sincerely appreciate you bringing the shower grout to our attention, and we’ll share this with our housekeeping and maintenance teams for review. Thank you again for recognizing the people who make a difference every day. We look forward to welcoming you back to Novotel Queenstown Lakeside for another memorable stay! Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 5.0/5

Hulita T. Families - Confirmed reviews ALL

I booked 2 rooms & we stayed 6 days at novotel lakeside Queenstown & i am glad i chose this hotel. Beautfiul inside and outside, So close to the lake its literally a 1 min walk! Close to all the best food spots and THE BEST VIEWS OF THE SNOWY MOUNTAIN’S and the skyline gondola.A really well located hotel. Comfortable beds, the rooms were spacious and beautiful. Staff were all so lovely from reception staff to conceirge to the bar staff and also housekeeping staff☺️ would like to do a special mention to the Lovely Tristan who was all smiles and happy from when we first walked in to check in, Reccommended some awesome food spots and activities to do and thank you for the fluffy bird souvenir you gave us. Keep up the awesome work tristan, You made our stay that extra special x

Dear Hulita, Thank you so much for your wonderful review! We’re absolutely delighted to hear that you and your group enjoyed your six-night stay with us and loved our beautiful location, comfortable rooms, and the stunning views of Queenstown. It’s especially lovely to know that Tristan made such a positive impression and helped make your stay extra special with his warm hospitality, recommendations, and little souvenir. We’ll be sure to share your kind words with him and the rest of our team, who will be thrilled to hear your feedback. Thank you for choosing Novotel Queenstown Lakeside. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay! ☺️ Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.5/5

Michael M. Couples - Confirmed reviews ALL

very pleasant and comfortable experience

Dear Michael, Thank you for your lovely feedback! We’re delighted to hear that you had a pleasant and comfortable stay with us at Novotel Queenstown Lakeside. It was a pleasure having you with us, and we look forward to welcoming you back for another wonderful experience. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.5/5

Lynette W. Friends - Confirmed reviews ALL

Very helpful staff. Only drawback was cost of parking our rental car

Dear Lynette, Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our excellent location, modern facilities, and the helpful service provided by our team. We also appreciate your feedback regarding the parking costs and understand that this can be an important consideration when travelling. Thank you for sharing your experience, and we hope to welcome you back to Novotel Queenstown Lakeside for another enjoyable stay. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 2.5/5

Janet M. Couples - Confirmed reviews ALL

The staff were excellent ,Buffet breakfast was excellent however i feel the room was very sub standard ,outdated and i had a very musty smell in the bathroom .the curtains were also rotten with tears in them .For the price very poor .

Dear Janet, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our central location, the excellent service from our team, and our buffet breakfast. However, we’re sincerely sorry that the condition of your room and the musty smell in the bathroom did not meet your expectations. We understand your disappointment, particularly given the price paid, and appreciate you bringing these concerns to our attention. Your feedback is valuable and will be shared with our team for review. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.5/5

Kim M. O. Couples - Confirmed reviews ALL

Staff are extremely helpful and polite. Rooms are older but very comfortable. Our first room was very smelly and they shifted us without fuss!

Dear Kim, Thank you for your lovely feedback! We’re delighted to hear that you appreciated our central location and found our team helpful and polite. We’re also pleased that our team could assist with the room change promptly and ensure you were more comfortable during your stay. Thank you for your understanding, and we look forward to welcoming you back to Novotel Queenstown Lakeside for another enjoyable stay. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 5.0/5

Cathy L. Couples - Confirmed reviews ALL

Excellent Location, comfortable rooms, helpful staff.

Dear Cathy Thank you for your wonderful feedback and for your loyalty as an ALL Classic member. We're so pleased that you both had such an enjoyable stay with us. It's lovely to hear that you appreciated our central lakeside location, found your room comfortable and received helpful service from our team. Your perfect ratings across every aspect of your stay, including breakfast, cleanliness and both arrival and departure, are greatly appreciated. We'll be pleased to share your kind feedback with our colleagues. Thank you again for choosing Novotel Queenstown Lakeside and for your generous recommendation. We look forward to welcoming you both back on your next visit to Queenstown. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 5.0/5

Thilakaratne H. Friends - Confirmed reviews ALL

Unbelievable

Dear Thilakaratne, Thank you for your lovely feedback! We’re delighted to hear you enjoyed our convenient location and comfortable accommodation. We look forward to welcoming you back to Novotel Queenstown Lakeside for another pleasant stay! Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 5.0/5

Richard C. Couples - Confirmed reviews ALL

Staying at Novotel Lakeside in beautiful Queenstown was a truly enjoyable and satisfying experience. The comfortable accommodation, welcoming atmosphere and stunning lakeside setting made it an ideal place to relax and enjoy all that the Novotel and Queenstown had to offer.

Dear Richard, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our lakeside location, comfortable accommodation, and the warm hospitality of our team. It’s lovely to know your stay in beautiful Queenstown was such an enjoyable experience. We look forward to welcoming you back to Novotel Queenstown Lakeside for another memorable stay! Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 2.0/5

Karen C. Solo - Confirmed reviews ALL

Slow check-in with screens - the old style paper check-in was so much quicker. Black out curtain was torn and ripped.

Dear Karen, Thank you for sharing your feedback. We’re sorry that the check-in process took longer than expected and that the condition of your room, particularly the damaged blackout curtain, did not meet your expectations. We appreciate your comments regarding the check-in experience and will share your feedback with our Front Office and Housekeeping teams for follow-up. Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience on your next visit. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 2.5/5

James W. Friends - Confirmed reviews ALL

As above. I expect a hotel to be as nice, if not nicer than my home. This hotel is tired and it feels gross to be in. Lift your standards.

Dear James, Thank you for sharing your honest feedback. While we’re pleased you appreciated our central location, we’re sorry that the condition and presentation of the hotel fell well short of your expectations. We understand the importance of a clean, comfortable, and well-maintained environment, and we take your comments regarding the worn carpets, peeling paint, and bathroom condition seriously. Your feedback has been noted and will be shared with our management team as we continue to identify areas for improvement. Thank you again for your feedback. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.0/5

Julianne D. Solo - Confirmed reviews ALL

Great friendly staff. Room was comfortable. Food in restaurant could have been better

Dear Julianne Thank you for sharing your feedback and for your loyalty as an ALL Classic member. We're pleased that you enjoyed our central lakeside location and found your room comfortable and well maintained. It's especially encouraging to receive your excellent ratings for our friendly team, cleanliness, and both your arrival and departure experiences. We also appreciate your comments regarding the food in our restaurant. We're sorry that the dining experience did not quite meet your expectations, and we'll share your feedback with our Food & Beverage team as we continue working to improve our offering. Thank you again for choosing Novotel Queenstown Lakeside and for your positive recommendation. We hope to welcome you back for another comfortable stay in the future. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Other web-users rate our hotel

  • 1,987 reviews 9/10 Location
  • 1,914 reviews 5.4/10 Room
  • 1,774 reviews 8.1/10 Service
  • 25 reviews 5.3/10 WiFi
  • 745 reviews 4.9/10 Comfort
  • 576 reviews 3.3/10 Vibe
  • 530 reviews 8.1/10 Breakfast
  • 528 reviews 5.3/10 Cleanliness

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