Novotel Queenstown Lakeside Hotel 4 stars

Customer review rating 4.4/5 13,815 reviews
Novotel Queenstown Lakeside
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+ 28 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Lakeside central location

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Bicycles rental (Nearby)
  • Skiing
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300
queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Contact email

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER :   AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Two Double Beds

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Accessible room

Standard room with One Queen Bed and Special Access Bathroom

  • Max. number of persons: 2
  • Area: From 26
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Accessible room

Standard Room with one Kingsize Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with Two Double Beds, Alpine view

  • Max. number of persons: 4
  • Area: From 26
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with One King Bed, Alpine view

  • Max. number of persons: 2
  • Area: From 26
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Lakeside Room with Two Double Beds

  • Max. number of persons: 4
  • Area: From 26
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Lakeside Room with one Kingsize Bed

  • Max. number of persons: 2
  • Area: From 26
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

One Bedroom Lakeside Apartment

  • Max. number of persons: 2
  • Area: From 52
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

ELEMENTS

Type of cuisine: International

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS LOUNGE

Photo non contractuelle / Strictly non binding

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,815 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,747 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Hotel at a great location.

TripAdvisor rating 4.0/5

Pushkar G 25/02/2020 TripAdvisor review

Hotel is in a great location in town, but the facilities are a little dated, and need a round of freshening. Our family had a lot of fun staying here. The town is right by the hotel and very lively throughout the day.

Dear Pushkar G Thanks for your feedback - good to hear you enjoyed your time with us. Regards Jim Moore General Manager

Location was good

Customer review rating 4.4/5

Jennifer Families - 23/02/2020 Confirmed reviews ALL

Great location Room was ok for 3 people but the bed wasn’t that big for 2 on each bed Service was good

Dear Jennifer, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our service. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Lara Magnago Guest Relations

The hotel is well located.

Customer review rating 4.4/5

Neeraja M. Families - 23/02/2020 Confirmed reviews ALL

The surroundings of the hotel are very scenic. The hotel staff are very courteous and helpful. Special thanks to Mr. Mike, Mr. Ben and the staff who fixed my mother's wheelchair and to all the staff who made our stay so memorable.

Dear Neeraja M., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Lara Magnago Guest Relations

Fantastic locality, room service.

Customer review rating 4.4/5

Janette B. Couples - 22/02/2020 Confirmed reviews ALL

We loved our stay from efficient and friendly checkin, our lovely room with a view, our service through out. We would love to come back.

Dear Janette B., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our service. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Lara Magnago Guest Relations

Very well located

Customer review rating 4.4/5

Alistair H. Friends - 22/02/2020 Confirmed reviews ALL

Beautiful hotel, perfect location

Dear Alistair H., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Warm Regards, Lara Magnago Guest Relations

Good stay, kind of a bummer with no water for half a day... It happens. Staff made it comfortable in low of the fact of no water.

Customer review rating 4.4/5

Anonymous Families - 22/02/2020 Confirmed reviews ALL

Very Good. Wonderful Staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Lara Magnago Guest Relations

Great downtown location for business

Customer review rating 4.4/5

Martin S. Business - 22/02/2020 Confirmed reviews ALL

Good check in, tidy room, restaurant staff friendly and food good. Delivered package taken to my room, and when I left my phone in the restaurant the staff brought it to my room before I’d realised I’d left it which was lovely.

Dear Martin S., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our staff. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Lara Magnago Guest Relations

Good location adequate hotel, more Ibis than Novotel

Customer review rating 4.4/5

Peter Couples - 21/02/2020 Confirmed reviews ALL

Fantastic staff at reception, bar and dinning room. The location is perfect the rooms were a bit small but well apointed.

Dear Peter, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! We do understand that the hotel is getting older and are working through plans for major works in the not too distant future although these things always take longer than expected. Great to read you found our location perfect, I would have to agree our location is superb, it’s great having Lake Wakatipu and the city right on our doorstep. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Well located, nice service

Customer review rating 4.4/5

Anonymous Couples - 21/02/2020 Confirmed reviews ALL

Very nice hotel at a beautiful location. Very good service. The type of food served (both breakfast and dinner) is not at the typical European standards

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Warm Regards, Lara Magnago Guest Relations Manager

Awesome stay

Customer review rating 4.4/5

Achsah C. Couples - 20/02/2020 Confirmed reviews ALL

It’s a wonderful hotel

Dear Achsah C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Lara Magnago Guest Relations Manager

Well located but hotel is looking tired and overpriced

Customer review rating 4.4/5

Mervyn Couples - 20/02/2020 Confirmed reviews ALL

The room was reasonable in size but bathroom was minute and it was all looking "tired". Room and concierge staff were good but reception omitted to tell us there was a guest laundry when asked about laundry facilities and staff did not understand what "breakfast to go" was all about. Considered overpriced for what was presented.

Great location.

Customer review rating 4.4/5

Hermy Couples - 20/02/2020 Confirmed reviews ALL

Awesome supportive service.

Dear Herman, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Great rooms, great location, awesome place to visit!

Customer review rating 4.4/5

Brian Couples - 20/02/2020 Confirmed reviews ALL

A great place to stay in Queenstown! Great rooms, great location, awesome place to visit!

Dear Brian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Lara Magnago Guest Relations

Expensive, very small rooms, old Interieur

Customer review rating 4.4/5

Anonymous Families - 19/02/2020 Confirmed reviews ALL

The only good thing, the proximity to the city center. Tedious check-in without paying special attention to the children traveling with you. Narrow room with two double beds, old shabby bathroom. Too expensive, better book at AirBnB!

Great location

Customer review rating 4.4/5

Leigh A. Couples - 18/02/2020 Confirmed reviews ALL

Very pleasant experience. Staff attention to our needs extremely prompt and pleasant. Met with a lovely surprise on our special occasion- thank you.

Dear Daryl, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! I have updated your profile that you prefer to have a walk in shower for future visits. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Excellent location

Customer review rating 4.4/5

Anonymous Friends - 18/02/2020 Confirmed reviews ALL

Very nice except we were not told we could not sit at a table and eat food after purchasing quite a bit of beverages from you. You should inform the guests on arrival. An employee told us that after we were 1/2 way into our burgers... Staff was very pleasant and helpful. Get rid of shower curtains and put in something that won’t cling to the person in the shower

Location, location, location.

Customer review rating 4.4/5

Greg Couples - 18/02/2020 Confirmed reviews ALL

Central location within walking distance to waterfront, restaurants and attractions. Staff professional and willing to help with requests. Garden area for afternoon drinks in the sun with water view ideal.

Dear Greg, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Lara Magnago Guest Relations

Hotel has a very good location with level access into town and lakeside.

Customer review rating 4.4/5

Graham Couples - 18/02/2020 Confirmed reviews ALL

Reception staff were extremely helpful on our arrival to e sure we had a room with suitable shower facilities. The room was spacious with a small balcony and views of mountains and lake. The hotel has a flat easy walk to town centre and lakeside and has a very nice restaraunts.

Dear Graham, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! I would have to agree our location is superb, it’s great having Lake Wakatipu and the city right on our doorstep. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager
Customer review rating 4.4/5

Shelley M. Couples - 18/02/2020 Confirmed reviews ALL

Totally satisfied. Great to be right in town and walking distance from most places. Service was friendly and efficient.

Dear Shelley, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Great location

Customer review rating 4.4/5

Ross B. Couples - 17/02/2020 Confirmed reviews ALL

All interaction with the hotel was excellent. Room comfortable, location great

Dear Ross, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager
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