Novotel Queenstown Lakeside Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 17,461 reviews

ALLSAFE approved hotel

Information message

Novotel Queenstown Lakeside
See on a map
+ 23 Services

Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 queenstown
new zealand

Fax: (+64)3/4427469

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER:  AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS:-45.033729, 168.661759

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

17,461 reviews

TripAdvisor Rating 4.0/5

3,867 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location, service and all round relaxing weekend

Customer review rating 5.0/5

Annalisa Couples - 29/11/2021 Confirmed reviews ALL

We came down for the weekend which was original supposed to be the Queenstown marathon, we thoroughly enjoyed our stay in our very comfortable sunny room. Service was great by the receptionists and concierge getting our car every day.

Dear Annalisa, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. I am sorry that there was some confusion regarding some drinks on the bill- I can confirm that you have not been charged for any drinks. Thank you again for sharing your feedback and we look forward to welcoming you back in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Always great, but this time I was brown away with your excellent food service. The food was amazing.

Customer review rating 5.0/5

Nick M. Couples - 29/11/2021 Confirmed reviews ALL

Thank you. Can’t fault it.

Dear Nick, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and enjoyed your meals in our Restaurant. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great Location nice stay

Customer review rating 4.0/5

Guy P. Couples - 29/11/2021 Confirmed reviews ALL

Nice place to stay and being very close to town centre is a great advantage only issue is a bath and shower curtain is not what i would not expect in hotel these days

Dear Guy, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. We are currently in the planning stages of a major Hotel refurb and hope to upgrade the bathrooms. In the meantime we do have shower only rooms- no bath, for any future stays please feel free to request one of these rooms. Thank you again for sharing your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Another enjoyable stay at Novotel

Customer review rating 5.0/5

Chris Solo - 28/11/2021 Confirmed reviews ALL

Stayed for 3 nights & everything was at its usual high standard

Dear Christine, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location & friendly staff

Customer review rating 4.5/5

Neil H. Couples - 28/11/2021 Confirmed reviews ALL

Location in central Queenstown close to all activities is well situated. Staff were very friendly and explained everything well.

Dear Neil, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location but rooms need to be modernised

Customer review rating 3.5/5

Anonymous Business - 28/11/2021 Confirmed reviews ALL

Very good location and staff were welcoming but the rooms are very tired and in desperate need of modernisation and upgrading.

Dear Antony, Thank you for taking the time to share your feedback. Its great to read that you had a enjoyable stay with us and our friendly team made sure that you were well looked after. We are currently in the planning stages with our Owners on a major Hotel refurb- which is very exciting. In the meantime our Maintenance team works hard to try and keep on top of the day to day wear and tear. Thank you again for sharing your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Perfect location, excellent stay

Customer review rating 5.0/5

Anonymous Couples - 28/11/2021 Confirmed reviews ALL

wonderful four-day stay: perfect location, helpful staff, tidy room

Dear Heide-Marie, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Fantastic stay

TripAdvisor rating 5.0/5

markvendt56 Business - 28/11/2021 TripAdvisor review

New had a fantastic time at the Novotel Queenstown Lakeside. All the staff including the cleaners were very friendly and helpful. They made our stay a wonderful experience. Their level of personal interest was really noticeable

Hi Mark, Thank you for your review, wonderful to hear you had a great stay, will share your comments with the team and hopefully we will see you again soon. Thanks Jennifer Sales and Marketing Manager

Best location

Customer review rating 4.5/5

Luke Couples - 26/11/2021 Confirmed reviews ALL

Great service at reception, clean, tidy and the location is excellent. Also enjoyed the hot tub :D

Dear Luke, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great Hotel

Customer review rating 5.0/5

Dion K. Couples - 26/11/2021 Confirmed reviews ALL

Always receive a warm welcome and followed by great service

Dear Dion, Thank you for taking the time to share your feedback. I am delighted to read that you had another wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Good location

Customer review rating 3.5/5

Rhys Business - 26/11/2021 Confirmed reviews ALL

Great location, the room I had needs redecorating!

Dear Rhys, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great Stay!

Customer review rating 5.0/5

Gideon H. Families - 26/11/2021 Confirmed reviews ALL

Always awesome to stay with you Friendly and very helpful staff, and nothing is too hard

Dear Gideon, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and as always our amazing team made sure that you were well looked after. We look forward to seeing you back at the Novotel Lakeside next time your in Queenstown. Warm Regards, Ashleigh Judd Guest Relations Manager

Another fantastic experience!

Customer review rating 5.0/5

Werner P. Couples - 26/11/2021 Confirmed reviews ALL

After not having had any holiday experience since mid 2019 we really enjoyed a few relaxing days in wonderful Queenstown, and in 'our' hotel where we stay whenever in that part of the country. It's been again a great experience, and in spite of the COVID related hassles all staff had been extremely helpful, kind and provided us with a fantastic service. Room cleaning was spot-on, enjoying the privileges of being a DIAMOND member was great, and above all we are happy to praise your hotel room's beds with a '25 out of 10'! Your beds beat what we usually get when spending a night in a hotel! Thank you for this!

Dear Werner, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had a wonderful stay with us and enjoyed your Hotel experience. Loyalty is very important to us so its always nice to know our elite members are getting looked after. We have a pretty special team here at the Novotel so I have shared your lovely review throughout the team. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Easy and comfortable

Customer review rating 4.0/5

Anonymous Business - 26/11/2021 Confirmed reviews ALL

Very pleasant staff and easy to check-in. Nice room.

Dear Anna, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Okay only

Customer review rating 3.0/5

Anonymous Couples - 25/11/2021 Confirmed reviews ALL

Slightly unsatisfactory Don’t like shower over bath No guest info in room re room service etc

Welcoming Hotel & Staff

Customer review rating 4.5/5

Lloyd K. B. Couples - 25/11/2021 Confirmed reviews ALL

Super comfy bed loved the Spa pool, great shower Breakfast was to die for & well worth the price we would love to stay again Thank you

Dear K., Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Good location, comfy bed

Customer review rating 4.0/5

Tiffany Couples - 24/11/2021 Confirmed reviews ALL

Nice room, very clean had everything you need. Nice big bed very comfortable. Location was perfect we could walk to shops, and the restaurant we had booked. We were 'upgraded' to a lake view room but struggled to see the lake on the second floor behind the tree and the public toilets. Valet service was very good and very reasonable. Staff were all friendly.

Dear Tiffany, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Fabulous location

TripAdvisor rating 5.0/5

chrisfG2178PA 13/11/2021 TripAdvisor review

Easy access to city centre, but a nice quiet location. Great to be on water front. Service was fantastic from checkin to departure. Rooms tidy and great to have windows and minibalcony. Covind management is great.

Dear chrisfG2178PA Thanks for staying with us. We will pass on your positive comments to the team who always enjoy hearing from our guests. We hope to see you again soon. Thanks Jim Moore General Manager

Novotel Queenstown

TripAdvisor rating 4.0/5

raemcdonald 27/10/2021 TripAdvisor review

Great location. Very friendly and helpful staff. Restaurant meals were very good. Quiet room and nice view. We were given an unsatisfactory room on arrival (it got no sun during the day, needed a light on, small bathroom) and were immediately accommodated in a more pleasant environment without extra cost. Accor members.

Dear Raemcdonald Thanks for your comments and for staying with us. It is good to hear that you were able to move rooms having let us know that the one that was allocated was not what you wanted. We do have guests that prefer these rooms as they can be quieter and many of them overlook the small stream at the back of the hotel looking out to the Queenstown Gardens. We hope that you will come back to see us some time soon. regards Jim Moore General Manager

Business in Queenstown

TripAdvisor rating 5.0/5

Paul_S898 Business - 24/10/2021 TripAdvisor review

Excellent location, easy walk to town centre, well, because you are in the middle of it. Staff very attentive, friendly and professional. Room spic and span! Huge breakfast delivered real past! Recommended this hotel, no problem.

Dear Paul_S898 Thanks for staying with us. It is always good to get feedback and always nice to be able to pass on to the team reviews that are positive as it does serve to encourage the team to look after all of our guests. We are well aware that we are only as good as the service that we give to our last guest so it was good to see that you were happy with the experience. We hope to see you again soon. Regards Jim Moore General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in queenstown