Novotel Queenstown Lakeside Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 17,679 reviews

ALLSAFE approved hotel

Information message

Novotel Queenstown Lakeside
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+ 23 Services

Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 queenstown
new zealand

Fax: (+64)3/4427469

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER:  AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS:-45.033729, 168.661759

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

17,679 reviews

TripAdvisor Rating 4.0/5

3,872 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Short stay after a long walk!

Customer review rating 5.0/5

Aaron Couples - 12/01/2022 Confirmed reviews ALL

We stay here on a regular basis when not locked down lol. We left our luggage prior to heading on our Routeburn hike so we’re glad that when we got back check in was a breeze and our bags were in our room. Not wanting to walk to far we had a Meal at the restaurant which was tasty and the restaurant staff were very friendly! Room were immaculate as per usual!

Dear Aaron, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had another wonderful stay with us and our friendly team made sure that you were well looked after. I am sure you had a great time on the Routeburn track and we look forward to see you back at the Novotel again soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Hotel requires full renovation

Customer review rating 2.0/5

Muhammad S. Families - 12/01/2022 Confirmed reviews ALL

The hotel needs full renovation, other than the location there wasn’t anything special about this hotel.

Great location and well looked after.

Customer review rating 4.5/5

Isariya Families - 11/01/2022 Confirmed reviews ALL

We always stay here because of its great location. This time we enjoyed our stay more as we felt we were well looked after from reservation to check out. Big thank you to Ashleigh for upgrading us to a nice room and organising a little birthday platter for our daughter.

Dear Isariya, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had a wonderful stay with us and your daughter enjoyed her birthday in Queenstown! Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location

Customer review rating 5.0/5

Sifa K. Couples - 11/01/2022 Confirmed reviews ALL

Fantastic service

Dear Sifa, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

great family stay

Customer review rating 4.5/5

Robert Families - 11/01/2022 Confirmed reviews ALL

enjoyed it - always so easy, friendly and welcoming

Dear Robert, Thank you for taking the time to share your feedback. Its great to read that you had another wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location for family trip

Customer review rating 5.0/5

Anonymous Families - 11/01/2022 Confirmed reviews ALL

Friendly staff, great location and clean room.

Dear Somee, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Excellent Stay

Customer review rating 5.0/5

H. Solo - 11/01/2022 Confirmed reviews ALL

Just an overnight with a great buffet breakfast

Dear Diane, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our buffet breakfast. We look forward to welcoming you back to the Novotel Lakeside in the near future., Warm Regards, Ashleigh Judd Guest Relations Manager

Very restful , good location, Excellent service.

Customer review rating 4.5/5

David L. Couples - 11/01/2022 Confirmed reviews ALL

It was just nice to come back after being away so long, the bed was lovely , service excellent . room lovely and clean . staff very kind.

Dear David, Thank you for taking the time to share your feedback. I am delighted to read that you had another wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location

Customer review rating 5.0/5

William H. N. Couples - 11/01/2022 Confirmed reviews ALL

Very pleasant

Dear William, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Very welcoming and professional staff

Customer review rating 5.0/5

Connor B. Couples - 11/01/2022 Confirmed reviews ALL

Relaxed, enjoyable overall great stay!

Dear Connor, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Epic location

Customer review rating 4.5/5

James A. Couples - 11/01/2022 Confirmed reviews ALL

very good experience, will definitely be coming back

Dear James, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Perfect!

Customer review rating 5.0/5

Nelly S. Friends - 10/01/2022 Confirmed reviews ALL

Loved it! All staff were pleasant and helpful. Big props to the gentleman behind the activities desk as he was knowledgeable regarding activities and helped us pick one that suitable for us and affordable! Have already recommended to all our friends and family and are already planning our next trip!

Dear Nelly, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after- especially our Concierge team. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great Location

Customer review rating 5.0/5

Tepua R. Couples - 10/01/2022 Confirmed reviews ALL

My husband & I really enjoyed our stay for the full 8 days. Most of the staff were friendly especially Christian who helped out each day with suggestions on activities and winery to visit. Such a helpful and knowledgeable individual - always polite and friendly. Overall, we had an enjoy stay and the restaurant food especially the Rib Eye steak was fabulous! We really didn't need to dine elsewhere....compliments to the chef during our stay. We will be back in the future. Thank you

Dear Tepua We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. I have shared your lovely view throughout the team. Also great to read that you enjoyed dinning in Elements restaurant. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Well Located

Customer review rating 4.0/5

Moira Couples - 10/01/2022 Confirmed reviews ALL

Staff were so friendly and helpful. A bit dated v price point but no reflecton on he staff.

Dear Moira, Thank you for taking the time to share your feedback. Its great to read that you enjoyed your stay with us and found our team helpful and friendly. We are currently in the planning stages for a hotel refurb- which is very exciting and we hope to share these plans soon. In the meantime we try and stay on top of the day to day wear and tear and will get our Maintenance team to look into the carpet Thank you again for sharing your feedback and we hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Nice location

Customer review rating 4.0/5

Asi Families - 10/01/2022 Confirmed reviews ALL

Nice play to stay

Dear Asitha, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Good location, and nice upgrade.

Customer review rating 4.5/5

Jeremy Families - 10/01/2022 Confirmed reviews ALL

went really well, as was a last minute trip south

Dear Jeremy, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Quiet Break but close to the action

Customer review rating 4.5/5

Angela H. Couples - 10/01/2022 Confirmed reviews ALL

We had another great couple of days at the Novotel Queenstown Lakeside being able to relax in the quite surrounds of the hotel but also enjoy the magic of Queenstown when we wanted too.

Dear Angela, Thank you for taking the time to share your feedback. Its great to read that you had another wonderful stay with us and enjoyed your time in Queenstown. I am sure you are loving being out and about over summer! Thanks for the tip on the chocolates, we are always looking at new amenities so I will be looking into this. Thank you again for your support and Loyalty last year and we are very much looking forward to welcoming you back this year and hearing about your plans in Wanaka. Warm Regards, Ashleigh Judd Guest Relations Manager

Family Christmas shopping

TripAdvisor rating 4.0/5

elissaeastw00d 30/12/2021 TripAdvisor review

The kids had fun, the rooms were cleaned promptly and it was affordable and the staff were great, The Novotel is in a fantastic location we look forward to coming back for Luma festival next year Thank you

Wonderful family friendly hotel

TripAdvisor rating 5.0/5

441shannon 15/12/2021 TripAdvisor review

We stay here whenever we come to Queenstown (once or twice a year) and would never go elsewhere. To find somewhere so friendly and welcoming to our "big" family (4 children) is just lovely. From check-in, to our welcome plate of treats in our room, to the amazing breakfast staff who showed our daughter the fun of the fresh juice machine, and made sure we had everything we needed. everything was top notch. All the staff were so welcoming and friendly. We will be back. Thankyou

Dear 441shannon, Thanks for your feedback about your stay and for staying with us. The team enjoys getting feedback and it is always nice to know that our efforts are appreciated. We hope to be able to see you again soon. Regards Jim Moore General Manager

Fantastic stay

TripAdvisor rating 5.0/5

markvendt56 Business - 28/11/2021 TripAdvisor review

New had a fantastic time at the Novotel Queenstown Lakeside. All the staff including the cleaners were very friendly and helpful. They made our stay a wonderful experience. Their level of personal interest was really noticeable

Hi Mark, Thank you for your review, wonderful to hear you had a great stay, will share your comments with the team and hopefully we will see you again soon. Thanks Jennifer Sales and Marketing Manager

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