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Novotel Queenstown Lakeside Hotel 4 stars

Customer review rating 4.4/5 16,300 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Queenstown Lakeside
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+ 27 Services

Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LaundryPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • GolfPaying
  • Outdoor tennis court (nearby)Paying
  • Bicycles rental (nearby)Paying
  • SkiingPaying
Business services
  • 1 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER :  AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Two Double Beds

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard room with One Queen Bed and Special Access Bathroom

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with one Kingsize Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with Two Double Beds, Alpine view

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: Mountain view *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with One King Bed, Alpine view

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Mountain view *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Lakeside Room with Two Double Beds

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: Lake View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Lakeside Room with one Kingsize Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Lake View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

ELEMENTS

Type of cuisine: International

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Menu (PDF)

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS LOUNGE

Non contractual photo

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

16,300 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,842 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Awesome staff

Customer review rating 4.5/5

Dd Couples - 13/05/2021 Confirmed reviews ALL

Great service, friendly smiling staff.

Dear David, Thank you for taking the time to share your feedback Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside again soon. Warm Regards, Ashleigh Judd Guest Relations Manager

suited us for location

Customer review rating 4.0/5

Anonymous Friends - 13/05/2021 Confirmed reviews ALL

There was an initial problem with the room we were allocated being a different configeration than what was booked but this was promptly put right. Really lovely to have chocs and wine in the room for my Birthday and we also loved the lemon & honey drink in the foyer.

Dear Cindy, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful time in Queenstown celebrating a special birthday. It is disappointing to read that you were originally checked into a room with the incorrect bedding configuration for 3 people, but it was nice to read that our reception desk rectified this promptly for you. Thank you again for sharing your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Good stay

Customer review rating 4.0/5

Karen Business - 13/05/2021 Confirmed reviews ALL

Just an overnight trip really nice breakfast good options and used the gym whilst I was there in the PM

Dear Karen, Thank you for taking the time to share your feedback I am delighted to read that you had another great stay with us and enjoyed our breakfast in the morning. We hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager
Customer review rating 4.0/5

Richard B. Couples - 12/05/2021 Confirmed reviews ALL

Nice room and friendly helpful staff

Dear Richard, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location

Customer review rating 4.0/5

Carol D. Couples - 12/05/2021 Confirmed reviews ALL

Not much contact apart from quick and friendly check in. Had to chase up getting room serviced...4pm and still not done

Dear John, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. I am sorry that your room was not serviced until the late afternoon, I do hope this did not put a damper on your stay. We do hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Hotel room not up to usual standard

Customer review rating 3.5/5

Beverley C. Friends - 12/05/2021 Confirmed reviews ALL

Bathroom small, limited privacy with glass door. No bedside tables each side. Had to walk sideways to go to bathroom in night, very cramped by bed. Couldnt read clock at night.

Dear Beverly, Thank you very much for taking the time to share your feedback. Although it is great to read that you enjoyed your stay with us I can in some areas that we did not meet your expectations. For any future stays may I suggest a king room- with only 1 bed in the room often these rooms are a little more spacious. We are currently in the planning stages of a major refurb- which is very exciting but our 4th floor rooms are our most renovated which maybe more comfortable for you. Please feel free to reach out to me directly and I would be more than happy to assist in allocating a room for you. Thank you again for sharing your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

nice stay

Customer review rating 4.0/5

R J. Couples - 12/05/2021 Confirmed reviews ALL

lovely dinner at the restaurant, beautifully presented, nice breakfast

Dear Rohmana, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed your meal in Elements. We hope to see you back at the Novotel Lakeside again soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Relaxing stay in a beautiful spot in Queenstown

Customer review rating 4.0/5

Sarah L. Families - 12/05/2021 Confirmed reviews ALL

When I rang to book our hotel I said to the lovely receptionist, Melissa Lim, that my daughter and I were having a girls weekend in Queenstown for her 17th birthday and mother's day - she was amazing to deal with, so pleasant on the phone.

Dear Sarah, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a wonderful girls weekend with us and Melissa made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager
Customer review rating 4.0/5

Anonymous Couples - 12/05/2021 Confirmed reviews ALL

Good location, easy access, not to big, always good.

Dear Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location!

Customer review rating 3.5/5

Anonymous Couples - 12/05/2021 Confirmed reviews ALL

Ok good breakfast! Bathrooms slightly out dated!

Dear Carl, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. I am sorry to read that our breakfast did not meet your expectations and welcome any feedback that you may have. Thank you again for sharing your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Good location

Customer review rating 3.0/5

Jason Business - 12/05/2021 Confirmed reviews ALL

Greta location easy access to town. Facilities overall ok

Great location

Customer review rating 4.5/5

Greg N. Business - 11/05/2021 Confirmed reviews ALL

Super comfortable beds and a handy location to queenstown central

Dear Greg, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and found our beds comfortable. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

good stay

Customer review rating 4.5/5

Steve Business - 11/05/2021 Confirmed reviews ALL

very brief stay, 2 nights but the hotel was nice, the staff polite and efficient etc

Dear Steve, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Good stay

Customer review rating 4.0/5

V Families - 11/05/2021 Confirmed reviews ALL

It was a good stay.

Dear Vivien, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us, although I am sorry that you did not have the correct amount of amenities in your room. We hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager
Customer review rating 2.0/5

Rhea Business - 11/05/2021 Confirmed reviews ALL

Good location but very old and daggy hotel

Very well located

Customer review rating 4.0/5

David M. Business - 11/05/2021 Confirmed reviews ALL

I enjoyed my stay

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Novotel Queenstown Lakeside

TripAdvisor rating 5.0/5

joycestilwell 20/04/2021 TripAdvisor review

Absolutely wonderful. Couldn't fault it at all. Concierge Joseph was extremely helpful when we booked for Milford Sound. Staff were friendly and the proximity to everything was fantastic. Also the cooked buffet breakfast was delicious. Would certainly recommend to family and friends.

Dear joycestilwell Thanks for staying with us - we appreciate your feedback and will pass this on to the team. We do hope that you will come back to see us again soon. Regards Jim Moore General Manager

Great location, great service.

TripAdvisor rating 5.0/5

Foodappreciator123 18/04/2021 TripAdvisor review

The hotel is in a fabulous location on the lakeside. The staff members are warm and professional, and they made the experience of checking in and out very easy. The hotel amenities are of a high quality, but the staff and the location are what really makes this spot fabulous.

Dear Foodappreciator123 Thanks for your positive comments - these will be passed on to the team. They all love getting positive feedback from happy guests and it does mean a lot to hear from our guests. ' Sounds like you had a good time - we hope you will be back soon. Regards Jim Moore General Manager

Each return visit gets better

TripAdvisor rating 5.0/5

HansE413 21/03/2021 TripAdvisor review

We have stayed at the Novotel Queenstown Lakeside hotel repeatedly over the years, and during our recent 4-day stay have been delighted to re-experience the quality of care that has brought us back again. Even though our previous stay was 8 months ago, senior, concierge and reception staff recognised us on arrival and greeted us warmly. The appearance of the hotel is smart and inviting, the room was spotless as usual, the buffet breakfast comprehensive and excellent, the dinners excellent, the spa restorative, and the garden inviting. Special opportunity was created to experience and celebrate the America's Cup races. The Bangladeshi cricketers were made to feel comfortable and at home. Throughout all, we sensed and appreciated the quality of staff team spirit. The challenges of COVID-19 have necessitated flexibility and collaboration, and we as guests have benefited. When unexpectedly busy, senior staff have chipped in to help where needed; others have multi-tasked smoothly. We noticed at all times that staff were attentive and helpful, ready to offer extra support where needed - as with a guest confined to crutches and wheelchair after a recent tramping accident. The reciprocity of warmth and friendship we experienced with staff at all levels made this stay, like the precious one, a precious vacation experience. Thank you so much! We already look forward to a return visit in spring!

Dear Hans It is always a pleasure to receive positive comments back about a guests stay and to be able to pass these on to the team. As a regular guest at the hotel over the years it is even more important that we consistently deliver warm service to you so that you do look forward to coming back when time allows. As a team we value the fact that you are so interested in the team as individuals and want to know about them genuinely as people - this really does create a lovely relationship and the team look forward to your visits and are interested in making sure you have an enjoyable time in Queenstown. We look forward to welcoming you back in Spring and whenever you can find time to visit us. All the best and look after yourselves. regards Jim Moore General Manager

Week break

TripAdvisor rating 5.0/5

jabcab2021 27/01/2021 TripAdvisor review

Fantastic week in Queenstown. Fantastic location, very good sized rooms along with amenities, very good breakfast and top class evening meals. Staff were excellent and very helpful to all requests. Cant wait till next time

Dear jabcab2021 People that stay anywhere for a week normally get to see a Hotel in a bit more depth than those that only stay a night or two and there is more time for something to go wrong. Our longer stay guests are important to us and the times gives us an opportunity to better engage. All of our guests are important to us and particularly now when the International borders are closed and business levels are impacted. We have always enjoyed looking after our NZ based guests but their business is even more important to us. So thanks for staying - we hope you will do so again soon. Regards Jim Moore General Manager

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