Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 2,832 reviews

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Novotel Queenstown Lakeside - Image 1
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Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,832 reviews

TripAdvisor Rating  4.2/5  4,028 reviews

Customer review rating 1.0/5

Blair H. S. Friends - Confirmed reviews ALL

very average

Dear Blair Thank you for sharing your feedback. We’re very sorry to hear that your room did not meet expectations and that it felt dirty and tired. This is not the standard we aim to provide, and we apologise for the disappointment this caused. Your comments are important, and they will be followed up with our housekeeping and management teams so the concerns raised can be addressed. If you would like to discuss your experience in more detail, please feel free to contact me directly at Tr… Thank you for bringing this to our attention. Sincerely, Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 5.0/5

Neil R. Couples - Confirmed reviews ALL

Very professional and friendly staff, told us the best place to park for free ,room was clean and had good coffee and tea the breakfast was fantastic, definitely recommend this hotel

Dear Neil Thank you for your wonderful feedback. We’re very pleased to hear that you enjoyed our location and found the team professional and friendly. It’s great to know the parking advice was helpful, your room met expectations, and that you enjoyed the coffee, tea, and fantastic breakfast. Thank you for recommending our hotel. We hope to welcome you back again on a future visit to Queenstown. Sincerely, Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 0.5/5

Christine R. Families - Confirmed reviews ALL

The location of this hotel is the only thing going for it. Wished I read the reviews before I booked. 1.The rooms are dated and poky. 2. Very limited everything! 3. Went to the bar mid afternoon on Xmas Day for a drink to be told no alcohol was being served as they didn’t want people walking off the street and drinking in the bar. The alcohol was for hotel guests only. That’s great, but we were hotel guests! 4. The freight train child in the room above that jumped and ran and banged all day and night except for when it was asleep! 5. Called reception and no one answered, a message came up to advise I could request a call back. I never got a call back

Dear Christine Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay was so disappointing and that several aspects did not meet expectations. While we’re pleased that our location worked well for you, we apologise that the condition of the room, noise disturbances, and service issues detracted significantly from your experience. The situation you described with the bar on Christmas Day is particularly concerning, especially as you were a registered hotel guest, and this should have been communicated and handled far more clearly. We also apologise for the ongoing noise from the room above and for the lack of response when you attempted to contact reception. This is not the level of service we aim to provide. Your comments regarding the dated nature of the rooms and the overall experience have been noted and shared with our management team. Feedback like yours is important in helping us identify where improvements are most urgently needed. If you would like to discuss your stay further, please feel free to contact me directly at Tr… . We appreciate you bringing these matters to our attention, even though we regret that your experience was not a positive one. Sincerely, Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 2.0/5

M A. S. Families - Confirmed reviews ALL

Outdated hotel for the price. Definitely need updates. Good location.

Kia ora A., Thank you for sharing your feedback. We appreciate your comments regarding the hotel’s condition. Please be assured that updates and renovations are ongoing, and we carefully plan them to ensure our guests’ comfort is never affected. We’re glad to hear you enjoyed our convenient location, and your input has been shared with our team as we continue to improve the guest experience. Warm regards, Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 2.5/5

John R. L. Couples - Confirmed reviews ALL

My wife uses a wheelchair, and I'm afraid Novotel Queenstown lags way behind other hotels in Queenstown. We booked in November, and was told that no Accessible room was available. However, a note was made on our booking to check whether such a room became available. I never heard back, so rang the hotel a day or so before arrival, and was told that an accessible room was available to us. No-one had contacted us previously. However, on check-in, we were told that no accessible room was available, but one with a walk-in shower was available. The check-in person was very helpful. Unfortunately the room wasn't really suitable - the walk-in shower was much too small for access from a wheelchair, and the room, although very nice, was too small for a wheelchair to navigate, so my wife was very stressed doing simple things like getting to the bathroom. As always we enjoyed Queenstown, and we like the Novotel (we've stayed there previously when my wife was more mobile), but the room did spoil things somewhat.

Kia ora John, Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you experienced regarding accessible accommodations during your stay. We understand how important it is for all guests to have comfort and ease of movement, and we regret that the room provided did not fully meet your wife’s needs. We appreciate your kind words about our helpful check-in staff and your continued enjoyment of Queenstown. Your comments have been shared with our management team, as we continue to review our accessible room options and communication procedures to ensure that future stays are as comfortable as possible for all guests. We truly value your loyalty and hope to have the opportunity to provide a more suitable experience for you both in the future. Warm regards, Guest Relations Team Novotel Queenstown Lakeside

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Other web-users rate our hotel

  • 2,034 reviews 9.3/10 Location
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  • 522 reviews 5.3/10 Amenities
  • 516 reviews 6.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.