Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.2/5 2,947 reviews

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Novotel Queenstown Lakeside - Image 1
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Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,947 reviews

Customer review rating 4.5/5

Davina R. Couples - Confirmed reviews ALL

Dear Davina, Thank you for your wonderful feedback and for your continued loyalty. We're delighted to hear that you enjoy our fantastic location and that you continue to choose Novotel Queenstown Lakeside whenever you visit. It means a great deal to us to have welcomed you back so many times. We truly appreciate your support and look forward to seeing you again for another memorable stay. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 3.5/5

Alanna K. Couples - Confirmed reviews ALL

Dear Alanna, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our incredible location. However, we're sorry that the condition of your room did not meet your expectations. We appreciate your honest comments regarding the room and bathroom features. As mentioned during your stay, we have commenced a refurbishment programme, beginning with our common areas, and we're excited about the improvements that are underway to further enhance the guest experience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Novotel Queenstown Lakeside once more improvements have been completed. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 5.0/5

Thanachart S. Families - Confirmed reviews ALL

Dear Thanachart, Thank you for your exceptional review. We are absolutely delighted that your first visit to Queenstown was made even more memorable by your stay with us. It’s wonderful to hear that you enjoyed our central lakeside location, convenient valet parking, and the beautiful scenery surrounding the hotel. We're especially pleased that our team made such a positive impression. Your kind words about our friendly, welcoming, and helpful Thai team members truly mean a lot, and we will be sure to share your compliments with them. Thank you for your recommendation. It was a pleasure having you stay with us, and we look forward to welcoming you back to Novotel Queenstown Lakeside on your next visit. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 5.0/5

Matthew F. Families - Confirmed reviews ALL

Dear Matthew, Thank you for your incredible review. We are absolutely delighted to hear that you had such a wonderful experience with us. Your kind words about our welcoming and friendly team, amazing location, and comfortable room truly mean the world to us. Hearing that you "won’t stay anywhere else" is one of the greatest compliments we could receive. Thank you for choosing Novotel Queenstown Lakeside—we can't wait to welcome you back for another memorable stay. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 2.5/5

Amanda S. Families - Confirmed reviews ALL

Dear Amanda, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our great location. However, we're sincerely sorry that your experience was let down by the service you received. We apologise that your room was not ready after the guaranteed check-in time and for the housekeeping trolley, used linen, and towels being left in the hallway throughout the day. We completely understand that this is not the experience you expected, nor the standard we strive to provide. Your comments have been shared with our Front Office and Housekeeping teams for immediate review and improvement. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Novotel Queenstown Lakeside and provide you with a much-improved experience. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Other web-users rate our hotel

  • 1,960 reviews 9.1/10 Location
  • 1,891 reviews 5.6/10 Room
  • 1,740 reviews 8.1/10 Service
  • 27 reviews 4.3/10 WiFi
  • 754 reviews 5.1/10 Comfort
  • 579 reviews 3.2/10 Vibe
  • 529 reviews 8.2/10 Breakfast
  • 523 reviews 6/10 Cleanliness

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