Novotel Queenstown Lakeside

Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.4/5 4,712 reviews

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Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
New Zealand

GPS:-45.033729, 168.661759

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,712 reviews

TripAdvisor Rating  4.0/5  3,898 reviews

Great stay great location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Thoroughly enjoyable experience

Dear Nicola, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we hope to welcome you back in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Good location

Customer review rating 4.5/5

Chj Solo - Confirmed reviews ALL

As always I enjoyed my stay. Friendly staff, good breakfast

Dear Christine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Good location

Customer review rating 3.5/5

Anne O. Friends - Confirmed reviews ALL

Disapointed no Dinner service I was also disapointed after standing in the Accor line to be served at check in the lady behind that counter just ignored us and it wasnt until the other customer had finished being served that the man served me as I mved out of my original position.

Poor service

Customer review rating 0.5/5

Tom A. Business - Confirmed reviews ALL

I spent all up about 50 minutes at reception while they were trying to work out what was going on. I was staying with a group 1 night and added an additional night on but for some reason this was not a straight forward request and took me going back to reception twice before they had it sorted. Also sold me 2x parking tickets for the wilson car park around the block which did not work. All up I spent $40 on parking tickets which reception said they will refund but I am yet to see the refund receipt sent through like they said they would. Shower was mouldy up high.

Nice location but the old girl is aging.

Customer review rating 3.0/5

Darryl H. Couples - Confirmed reviews ALL

Staff were friendly and mostly efficient. The lake view room was not lake view as the conifers almost completely obscured the view from our 4th floor. We were advised of construction work on the waterfront footpath but was assured it would not start each day until 8.30am. In fact the first day it started at 6.30am. While the breakfast staff accommodated my request each day for poached eggs, on some days the breakfast options had largely run out. I understand there is a Nationwide shortage of staff but large hotel operations have access to special visa allocations to help them through this. Rooms were comfortable but overall the hotel needs refurbishment. The lift made some horrendous noises.

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Other web-users rate our hotel

  • 2,192 reviews 9.2/10 Location
  • 2,211 reviews 6.5/10 Room
  • 2,483 reviews 9.1/10 Service
  • 23 reviews 7.3/10 WiFi
  • 861 reviews 6/10 Comfort
  • 656 reviews 7/10 Cleanliness
  • 537 reviews 7.8/10 Breakfast
  • 507 reviews 3.9/10 Vibe

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