Novotel Queenstown Lakeside Hotel 4 stars

Great Staff, lovely beds and we were on the top floor, which was lovely and we had a car park booked so worked out perfect

Great two night stay with my two boys. Perfectly located, with friendly staff who went out of their way to upgrade our room and give my son a neat birthday surprise. Very good value for money with the good breakfast, will be back.

we only stayed for one night, but were met with very friendly staff who helped answer all questions we asked. Only downfall is that I had an allergic reaction to the chlorine in the spa. Overall loved and would recommend to others

Staff are so nice and friendly Aaammmazzing location We will be staying again!!

One night only perfect location to eat and shop in QT

Stayed 7 days and nights as a family with children, was a good hotel with a good location that suited or holiday needs

Amazing location, would recommend that to anyone and convenient too, within the township. But I would've liked an electric blanket or a hot water bottle. The room was warm enough, but the bed was cold - even with the extra blanket my feet were FREEZING - had to put on two pairs of socks to get to sleep!

Awesome location, enjoyed our stay. Staff were really lovely. Would definitely stay here again

We were told that we had an up grade well over the years i have been coming up there i couldnt see any up grade with this room we had a shower over the bath which i havent had for years there .As we are both in our late 60s it wasnt an issue to use but could have been.Also my double bed had a three quarter sheet on the bottom havent seen a bed made like that ever.As my partner had not long passed away i took my sister away for a few days but was left abit disappointed.

I thought the location and service from staff was great but the rooms are a little tired and in need of an up grade. The rooms were clean and tidy but our door onto the deck was very rattly and draughty and only one chair at the table even though 2 guests in the room. I also felt rooms would of been better with just one big bed in them rather than 2 doubles when just a couple staying.

Although just an overnight stay, we had the kids with us and it was their first stay. A very family friendly place and the staff make the stay

We stayed at the Novotel lakeside during the school holidays. Absolutely loved our stay - the reception staff were so welcoming, the cleaning staff went above and beyond and even made a towel elephant for our wee girl. And the staff during breakfast - couldn’t fault them they worked so hard serving everyone really lovely service. Everything was clean and tidy and plenty of hand sanitiser about as we were in level 2. Highly recommend to anyone we will definately be back.

Staying at the Novotel Queenstown is always a pleasure. We were there when lockdown started and we were so well looked after. The staff showed great care, courtesy and consideration for our wellbeing. The room was warm and comfortable, meals were delivered promptly and efficiently with safety in mind. Thank you so much. The staff were amazing.

Great central location, ideal for walks to lake and shopping. Wonderful, friendly service with very helpful staff. Food was uniformly excellent with good selection of food options at breakfast and dinner.

We needed a break and we wanted to contribute to the NZ travel and hospitality industry. Covid 19 has brought tough times to this sector and we wanted to take a break and do our bit to help. We chose Queenstown because of a direct Air New Zealand flight from Auckland and to be able to stay in an Accor Novotel hotel.