Novotel Queenstown Lakeside Hotel 4 stars

Friendly staff Great location Comfortable beds

Tidy rooms, pleasant staff, great location

A fabulous experience. We walked the Milford Track and stayed at Novatel for two days on either side of the trip. Check in experience was superb, our luggage was stored and in our room on our return, the rooms were clean and comfortable and it was an easy walk to restaurants and the waterfront. Would definitely stay again. The rooms open onto a courtyard and gives a feeling of space.

Two separate days different rooms both very acceptable overlooking the lake.

When first arriving at the hotel our bathroom floor had pubic hair as well as staining in the bathroom facilities. Marty, the operations manager, was fantastic and managed to get us to a different room which was an improvement. He was incredibly accommodating and did and outstanding job so props to him. I would say overall the location is perfect however the rooms themselves are dated and in major need of renovation. The first room we stayed in was actually a more expensive room category, however having stayed before, it was actually worse than the cheaper room category I had experienced previously. The reception, buffet breakfast and restaurant/bar are nice, it’s just a shame the rooms aren’t more up to date and modern. If some updating and renovations were to occur we would return.

Very welcoming on arrival, quick, efficient and friendly. Great room.

We had a great, relaxing family holiday at the Novotel. You can't beat the location, great accessibility to the town centre, cafes, restaurants, entertainment and of course the lakeside playground and botanic gardens. Great service,

Staff very obliging as well as extremely helpful and flexible with my disabled husband.

The hotel has an excellent location. Our lake-facing room turned out to be lake-side room (with only a little view of the lake, obscured by trees). However, the trees looked lovely in the fall and the hubbub of people going about doing touristy or exercisy things made it an interesting location. The king bed was not right. It was raised in the middle for some reason. And it was not ok to sleep on. The room service was good, although late. But given it was really busy weekend for the hotel, it can be overlooked. The Nespresso machine made lovely coffees, so waking up in the morning, with a view of the trees outside (with a bit of lake peeping through) made it a pleasant start to the day. The room and the hotel corridors etc. felt very aged. The staff was very good, except for the gentleman who checked us out. He insisted that our credit card on file had expired, when it was he who had entered the wrong details for the card in the system. Did not try the restaurant, but our friends did and they were quite satisfied with the breakfast. The hotel's location provides it a lifeline. Else for the price, the hotel would not provide value. The hotel building has historic signficance, I was told was a tour guide. However, there did not seem to be any mention of it in the hotel literature. Would be good if they highlighted that and gave a bit of the story around it.

As above :)

Great level of service

We had a fantastic time and really enjoyed our stay. We really enjoyed the spa pool and found the bar a pleasant place to have a drink.

We had high expectations, having stayed here 12 years ago on out first trip to Queenstown. The location is perfect. Right smack by the lake. And in the quiet part of it. We were in the Chirch wing, by the roadside, but couldnt hear any road noise on a busy easter weekend. But, our next door neighbours smoked outside their room, we could smell cigarette smoke. The room is so in need of renovation. If not for the fancy amenities and nice beddings, you would think you are staying at a motel. Doors are sticking, bathroom has some moulds. Must give credit to the staff for doing everything they can to please guests.

Pleasant environs supported by pleasant and helpful staff

Barry and I had a lovely stay and would recommend it, to any of our friends