Novotel Queenstown Lakeside

Thoroughly enjoyable experience

As always I enjoyed my stay. Friendly staff, good breakfast

Disapointed no Dinner service I was also disapointed after standing in the Accor line to be served at check in the lady behind that counter just ignored us and it wasnt until the other customer had finished being served that the man served me as I mved out of my original position.

I spent all up about 50 minutes at reception while they were trying to work out what was going on. I was staying with a group 1 night and added an additional night on but for some reason this was not a straight forward request and took me going back to reception twice before they had it sorted. Also sold me 2x parking tickets for the wilson car park around the block which did not work. All up I spent $40 on parking tickets which reception said they will refund but I am yet to see the refund receipt sent through like they said they would. Shower was mouldy up high.

Staff were friendly and mostly efficient. The lake view room was not lake view as the conifers almost completely obscured the view from our 4th floor. We were advised of construction work on the waterfront footpath but was assured it would not start each day until 8.30am. In fact the first day it started at 6.30am. While the breakfast staff accommodated my request each day for poached eggs, on some days the breakfast options had largely run out. I understand there is a Nationwide shortage of staff but large hotel operations have access to special visa allocations to help them through this. Rooms were comfortable but overall the hotel needs refurbishment. The lift made some horrendous noises.