Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.2/5 2,988 reviews

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Novotel Queenstown Lakeside - Image 1
Novotel Queenstown Lakeside - Image 2
Novotel Queenstown Lakeside - Image 3
Novotel Queenstown Lakeside - Image 4
Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with One Queen Bed and Special Access Bathroom

Photo out of - Standard room with One Queen Bed and Special Access Bathroom

A spacious room with one queen bed, en suite bathroom with accessible walk-in shower, work area, LCD TV with casting, Wifi, hair dryer, safe and tea/coffee and balcony. Up to 2 adults.

  • Views:

    Garden View

Max. number of persons
2
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Garden View
  • Accessible room
See availabilities

A spacious room with one king-size bed, en-suite bathroom, work area, LCD TV with chromecast, broadband Internet connection, hairdryer, safe and tea/coffee and balcony. Up to 2 adults.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy the Alpine views from your private balcony of the picturesque Ben Lomond mountain range and scenic reserve. Room features two double beds, en-suite bathroom, LCD TV with casting, wifi, tea and coffee facilities & mini bar. Up to 2 adults.

  • Views:

    Mountain view

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy the Alpine views from your private balcony of the picturesque Ben Lomond mountain range and scenic reserve. Room features one king bed, en-suite bathroom, LCD TV with casting, wifi, tea and coffee facilities & mini bar. Up to 2 adults.

  • Views:

    Mountain view

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Superbly located on the shores of Lake Whakatipu this spacious room offers two double beds, ensuite bathroom, air conditioning, work area, LCD TV with casting, Wifi internet connection, hair dryer, safe, tea/coffee facilities and private balcony/ patio.

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Superbly located on the shores of Lake Wakatipu this spacious room offers one king bed, ensuite bathroom, air conditioning, work area, LCD TV with pay movies, Wifi internet connection, hair dryer, safe, tea & espresso coffee machine and private balcony.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities
See availabilities

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 273 rooms
  • 6 rooms for people with reduced mobility
  • 18 connecting rooms
  • 273 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Japanese
  • Portuguese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

One Meeting room

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s library
  • Video game area
  • Board games available
  • Play area
  • Green area

Well-being

In Balance Gym

  • On site

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,988 reviews

Customer review rating 2.0/5

Leonel C. Couples - Confirmed reviews ALL

Dear Leonel Thank you for taking the time to share your feedback. We're pleased you enjoyed our central location and, in particular, the service from our team. We're sorry, however, that several other aspects of your stay did not meet your expectations. We appreciate your specific comments regarding the comfort of the bed, in-room coffee facilities, breakfast selection and freshness, and the need to repeatedly log in to the WiFi. This feedback is useful and will be shared with the relevant teams for review. Thank you also for your support as an ALL Classic member. We appreciate your honest feedback and the opportunity to understand where your experience could have been better. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 3.0/5

Shelly K. Couples - Confirmed reviews ALL

Dear Shelly Thank you for taking the time to share your feedback. We recognise your disappointment with the presentation of your room and understand that, regardless of the room category booked, you expected a standard consistent with the Novotel brand. We appreciate your specific comments regarding the ground-floor accommodation, bathroom layout, shower over bath, shower curtain and outdoor area. Your feedback regarding the overall condition and value of the accommodation has been noted and shared with the relevant teams. We're pleased that our central location was a positive aspect of your stay, although we recognise that this did not outweigh your concerns with the room itself. Thank you for providing such detailed feedback. It gives us a clear understanding of the areas that most affected your experience. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 0.5/5

Danny C. Business - Confirmed reviews ALL

Dear Danny Thank you for taking the time to provide your feedback. Given your long history with the hotel, we understand your frustration that your previous stays were not recognised as expected. As an ALL Diamond member and a frequent returning guest, this is an important part of the experience and your comments regarding our current system limitations have been noted. We have also taken note of your concerns regarding assistance on arrival, the interaction in the bar, the condition and cleanliness of the room, and the overall presentation of the hotel. Your comments regarding service consistency are particularly important, as the level of attentiveness you experienced should not have required intervention from Guest Relations. We appreciate that you have stayed with us for many years and therefore have a clear perspective on how the hotel and service have changed over time. Your feedback has been shared with the relevant management teams for review. Thank you again for providing a detailed account of your experience. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 4.5/5

Eirini A. Couples - Confirmed reviews ALL

Dear Eirini Thank you for your lovely review. We're pleased to hear you enjoyed our central location, clean rooms, and the helpful service from our team. It's especially nice to know our manager was able to assist with the issue you had with your rental car and find a solution for you. We'll be sure to pass on your kind comments. We also appreciate your feedback regarding breakfast, as this helps us understand where we can improve the overall experience. Thank you for recommending us so highly, and we hope to welcome you back on your next visit to Queenstown. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 5.0/5

Christopher H. Couples - Confirmed reviews ALL

Dear Christopher Thank you for your perfect score and for choosing to stay with us again. We're so pleased to hear you enjoyed your room in the Church Wing, our breakfast, and the friendly service from our team. It's especially nice to hear that Toon and Josh were able to assist with your ski shuttle bookings, airport shuttle, and storage for your ski equipment. We'll be sure to pass your kind comments on to them. Thank you also for your continued support as an ALL Silver member. We really appreciate having you return to Novotel Queenstown Lakeside and look forward to welcoming you both back again. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Dear Leonel Thank you for taking the time to share your feedback. We're pleased you enjoyed our central location and, in particular, the service from our team. We're sorry, however, that several other aspects of your stay did not meet your expectations. We appreciate your specific comments regarding the comfort of the bed, in-room coffee facilities, breakfast selection and freshness, and the need to repeatedly log in to the WiFi. This feedback is useful and will be shared with the relevant teams for review. Thank you also for your support as an ALL Classic member. We appreciate your honest feedback and the opportunity to understand where your experience could have been better. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 3.0/5

Shelly K. Couples - Confirmed reviews ALL

Could not be more disappointed with a Novotel property than this one. The online photos are not a true reflection of the hotel, particularly the rooms. Yes, I booked a standard room, but I expected a certain standard from the Novotel brand — not no standard at all. The room feels extremely dated and tired, more like an old roadside motel than a hotel in this price range. Being located on the ground floor only added to that feeling. The bathroom was particularly disappointing. It had an old over-bath shower with a plastic shower curtain, and the shower itself was incredibly narrow. I spent more time fighting the curtain, which constantly stuck to my wet body, than actually enjoying my shower! Water also went everywhere — over the sink area and onto the floor — because there was so little space and the curtain offered very little protection. The outdoor area outside the room was equally disappointing and reminded me of the courtyard of an old, dirty pub-style motel. Overall, the ground-floor accommodation feels very old, tired and well below what I would expect from Novotel. Keeping in mind that Novotel Queenstown is certainly not cheap, I find the standard of the room extremely disappointing. It really feels like location is what you’re paying for here, rather than the quality of the accommodation.

Dear Shelly Thank you for taking the time to share your feedback. We recognise your disappointment with the presentation of your room and understand that, regardless of the room category booked, you expected a standard consistent with the Novotel brand. We appreciate your specific comments regarding the ground-floor accommodation, bathroom layout, shower over bath, shower curtain and outdoor area. Your feedback regarding the overall condition and value of the accommodation has been noted and shared with the relevant teams. We're pleased that our central location was a positive aspect of your stay, although we recognise that this did not outweigh your concerns with the room itself. Thank you for providing such detailed feedback. It gives us a clear understanding of the areas that most affected your experience. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 0.5/5

Danny C. Business - Confirmed reviews ALL

This hotel is not what it used to be. I have stayed at this place since 2005 and back then it was old now it’s run down leaking and the staff act as the hotel must feel, tied and no passion. The hotel has been talking for years about upgrading the rooms and fixing the glass atrium from leaking but to this day they still haven’t fixed that. Some rooms are starting to be upgraded but all of that seems to be moving at snails pace. As a Dimond member I don’t expect everything to be dropped for me and fluffed over, I understand there are other guests that stay in the hotel that are just as important but to not even be recognised for the amount of times I have stayed at the hotel was extremely frustrating. When you have probably stayed well over 100 times and for the hotel to say oh we don’t t know that anymore as our system has changed is a bit of a joke . I stayed here for business with my business partners, and also brought my family down. All of us thought the same thing. Most motels on the side of the road would be better, staff act like they don’t care other then the hotel guest relations person who got involved when it was to late.

Dear Danny Thank you for taking the time to provide your feedback. Given your long history with the hotel, we understand your frustration that your previous stays were not recognised as expected. As an ALL Diamond member and a frequent returning guest, this is an important part of the experience and your comments regarding our current system limitations have been noted. We have also taken note of your concerns regarding assistance on arrival, the interaction in the bar, the condition and cleanliness of the room, and the overall presentation of the hotel. Your comments regarding service consistency are particularly important, as the level of attentiveness you experienced should not have required intervention from Guest Relations. We appreciate that you have stayed with us for many years and therefore have a clear perspective on how the hotel and service have changed over time. Your feedback has been shared with the relevant management teams for review. Thank you again for providing a detailed account of your experience. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 4.5/5

Eirini A. Couples - Confirmed reviews ALL

Clean rooms. The staff were super helpful! Breakfast was ok. Overall I would rank it high as it is located in the center of everything

Dear Eirini Thank you for your lovely review. We're pleased to hear you enjoyed our central location, clean rooms, and the helpful service from our team. It's especially nice to know our manager was able to assist with the issue you had with your rental car and find a solution for you. We'll be sure to pass on your kind comments. We also appreciate your feedback regarding breakfast, as this helps us understand where we can improve the overall experience. Thank you for recommending us so highly, and we hope to welcome you back on your next visit to Queenstown. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 5.0/5

Christopher H. Couples - Confirmed reviews ALL

We are return guests and really love our room on the Church wing level 4. Staff were incredibly friendly and helpful.

Dear Christopher Thank you for your perfect score and for choosing to stay with us again. We're so pleased to hear you enjoyed your room in the Church Wing, our breakfast, and the friendly service from our team. It's especially nice to hear that Toon and Josh were able to assist with your ski shuttle bookings, airport shuttle, and storage for your ski equipment. We'll be sure to pass your kind comments on to them. Thank you also for your continued support as an ALL Silver member. We really appreciate having you return to Novotel Queenstown Lakeside and look forward to welcoming you both back again. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 5.0/5

Margaret P. Couples - Confirmed reviews ALL

Close proximity to everything making walking for us oldies no problem.

Dear Margaret Thank you for your perfect score. We're so pleased our central location made it easy for you to get out and enjoy Queenstown on foot, with everything just a short walk away. Thank you also for your support as an ALL Classic member. We appreciate your feedback and hope to welcome you both back again. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 4.5/5

Christina C. Families - Confirmed reviews ALL

Lovely touch to receive a kiwi soft toy. Kids loved that as well as the huge buffet breakfast. Room and beds were great too. The tv needs updating. We could not connect to our apps despite having a samsung device.

Dear Christina Thank you for your lovely review. We're pleased to hear your family enjoyed your stay, from our central location and comfortable beds to the buffet breakfast. It's especially nice to know the kiwi soft toy was a hit with the kids. Thank you also for your kind comments about our team. We appreciate your feedback regarding the TV and the difficulty connecting to your apps, and we'll share this with our team for review. Thank you for your support as an ALL Classic member and for recommending us so highly. We hope to welcome the whole family back again. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 4.5/5

Sue J. Families - Confirmed reviews ALL

An excellent all round hotel for a few nights in Queenstown, we’ll located, clean, and comfortable, good facilities and friendly helpful staff.

Dear Sue Thank you for your wonderful review. We're so pleased to hear you had a comfortable family stay and enjoyed our central location, cleanliness, facilities, and the friendly service from our team. It's especially nice to hear that our team member assisting with parking was so helpful when you asked about options for your sister. We'll be sure to pass your kind comments on to him. Thank you also for your continued support as an ALL Gold member and for recommending us so highly. We hope to welcome you and your family back to Queenstown again. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 5.0/5

Kylie S. Families - Confirmed reviews ALL

Such an amazing spot right in the heart of town. We loved our stay

Dear Kylie Thank you for your perfect score. We're so pleased to hear you loved your stay and enjoyed our central location right in the heart of Queenstown. We appreciate your lovely feedback and hope to welcome you back again soon. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 1.5/5

Georgia C. Business - Confirmed reviews ALL

Walls are thin, we heard kids crying most of the night, which kept us up. There are also no plugs by the beds. The bathroom was also very dated we had to put down an anti slip matt which I have never had to do in a hotel before, the door also has chipped paint. Normally I wouldn't mind little things like that but for the price of the room I would expect more.

Customer review rating 2.0/5

Sareh M. M. Solo - Confirmed reviews ALL

The hotel has an excellent central location, but unfortunately I was disappointed with the overall experience. The price was quite high for what was offered. There was no on-site parking, the décor and rooms felt dated, and basic amenities such as bathrobes, slippers and toothbrushes were not provided. Although the location is very central, there are other hotels only a 5–10 minute walk away that offer much nicer lake and mountain views. Considering the price and the Novotel brand, I expected better value and a higher standard overall.

Dear Sareh, Thank you for taking the time to share your feedback with us. We’re pleased to hear you appreciated our excellent central location, while we’re sorry that other aspects of your stay did not meet your expectations. We appreciate your comments regarding the room condition, value, parking and available amenities. We would, however, like to clarify that bathrobes, slippers and toothbrushes are available upon request. Had you contacted our Front Desk team during your stay, we would have been very happy to provide these for you. We’re sorry that we did not have the opportunity to assist you with this during your stay, and we appreciate you bringing it to our attention. Your feedback regarding the overall standard and value of the hotel has also been noted and will be shared with the relevant teams. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.5/5

Kim A. Families - Confirmed reviews ALL

The beds were incredibly comfortable and we thoroughly enjoyed "Happy Hour" in the cosy lounge space by the fire. We loved that we could walk everywhere and appreciated the beautiful outlook over the lake. The Staff were amazing, welcoming and cheerful from check-in, all things during our stay to check-out. We will definitely be back.

Dear Kim Thank you for your wonderful review. We're so pleased to hear you enjoyed our central lakeside location, comfortable beds, and the cosy atmosphere during Happy Hour by the fire. It's also lovely to know the lake outlook and being able to walk everywhere helped make your stay so enjoyable. Thank you especially for your kind comments about our team. We're pleased to hear you felt warmly welcomed from check-in right through to departure, and we'll be sure to share your feedback with them. It's great to hear you'll be back, and we look forward to welcoming you to Novotel Queenstown Lakeside again. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 1.5/5

Chaochan C. Families - Confirmed reviews ALL

We stayed for two consecutive nights, with four people in total. On the first day, we were only given two sets of toiletries. After we complained, they provided two more sets (towels and cups). On the second day, the housekeeping staff again only provided two sets, and we still had to call to get towels. I was woken up in the middle of the night by the cold air because the air conditioning was inadequate. The equipment was old and outdated. It was a very unpleasant experience. room 370

Kia Ora Thank you for taking the time to share your experience with us. We're sorry your stay was not as comfortable as it should have been. Having four guests in the room and repeatedly needing to request additional towels and cups would understandably have been frustrating, particularly after this had already been raised with us on the first day. We're also sorry to hear you were cold during the night and that the heating did not provide the comfort you expected. We appreciate you including your room number, as this allows our team to follow up on your concerns more specifically. Thank you for bringing these issues to our attention. We've shared your comments with our Housekeeping and Maintenance teams so they can be reviewed. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 3.0/5

Sally B. Families - Confirmed reviews ALL

Well located but very noisy on the street side and the people above thumped on the floor late at night. The bathroom was not private as the door had a very large gap, poor design.

Dear Sally Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed our central location, although we're sorry that noise from outside and the room above affected your stay. We understand how frustrating this can be, particularly when you're trying to get a good night's rest. We also appreciate your comments regarding the bathroom door and understand your concerns around privacy. Thank you for bringing this to our attention. We appreciate your honest feedback and hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 0.5/5

Jack F. Couples - Confirmed reviews ALL

All Accor + and gold member, but no early check in even when I emailed a day early, there was plenty of rooms available on google but the staff couldn’t be bothered finding another room that was ready, also no room upgrade, also no welcome gift, also the doors are made of paper, you can hear everything and everyone who walks past your day, I have never seen anything like this in all my travels

Customer review rating 3.0/5

Rick B. Solo - Confirmed reviews ALL

Your breakfast service Friday 21st Aug was extremely disappointing. I asked for an omelette cooked to order, but was told that the omelettes had already been pre-cooked and that I couldn’t order one the way I wanted it. For a hotel or restaurant serving breakfast, I find it unacceptable that something as basic as an omelette can’t be freshly prepared to a guest’s request. The pre-cooked omelette I was given was terrible. I left it on my plate and ended up going elsewhere and paying for another breakfast. (My room was 346) Unfortunately, the quality of the food and the lack of flexibility from the kitchen made the whole breakfast experience very disappointing.

Dear Rick Thank you for taking the time to share your feedback. We're pleased you appreciated our central location, but we're sorry to hear your breakfast experience left you disappointed. We appreciate you explaining what happened when you requested an omelette. This is not the experience we would want you to leave breakfast with, and we're sorry there appears to have been some confusion around your request. We've shared your comments with our Food and Beverage and Kitchen teams so we can better understand what occurred that morning. We're particularly sorry that you were unhappy with the omelette provided and ultimately chose to have breakfast elsewhere. Thank you for bringing the experience to our attention and giving us the opportunity to follow up with the team. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 3.0/5

Anthony C. Families - Confirmed reviews ALL

We have stayed here plenty of times it’s in a great location so that’s why we keep coming back. To be honest, I feel like the standard has slipped, the kids loved the hot chocolate stations that were there last time and the juicer which used to be in the breakfast bar. Also, we ran out of toilet paper and had a hard time getting more. Just little things like that made the day not as enjoyable as previous visits.

Dear Anthony Thank you for coming back to stay with us and for sharing your honest feedback. We're pleased our location continues to bring you back to Novotel Queenstown Lakeside, but we're sorry this visit didn't feel as good as your previous stays. We understand how the smaller touches can make a difference, particularly when your children had enjoyed the hot chocolate station and juicer on previous visits. While some of our offerings do change from time to time, we appreciate knowing which ones your family particularly enjoyed. We're also sorry you had difficulty getting additional toilet paper. Something so simple should have been easy to resolve, and we understand how these little frustrations added up during your stay. Thank you for being a returning guest and for letting us know where this visit fell short. We hope your next stay feels much more like the experiences that kept you coming back to us. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 5.0/5

Jennifer O. Couples - Confirmed reviews ALL

Very pleasant staff

Dear Jennifer, Thank you for your lovely feedback! We’re delighted to hear you enjoyed our convenient location and found our team to be very pleasant. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Novotel Queenstown Lakeside on your next visit. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 3.5/5

Ivan O. Families - Confirmed reviews ALL

The hotel is perfectly situated in the centre of town, with pretty much everything within walking distance. The staff were extremely helpful and accommodating throughout our stay, housekeeping was punctual and efficient every day, and the room itself was comfortable with good-quality beds, blankets and linen. The main opportunities for improvement are around some of the more dated facilities. Given it’s 2026 and the price point of the hotel, I would have expected a few more modern touches. Smart TVs, for example, are relatively inexpensive and make casting much simpler, as we’ve experienced at other Novotels. The air-conditioning filter was quite dirty and I had to clean it myself to get the unit working properly. Once cleaned, it performed better, although the heating mode still seemed to regularly switch itself off, making it difficult to maintain the desired room temperature. The shower head was also poorly positioned, which meant we had to keep a towel at the shower entrance to prevent water from flooding the bathroom. The laundry facilities are another area that could use an update, particularly given the price charged. At $12 overall to wash and dry a load, and considering how much use the facilities would get during peak periods, newer equipment seems like an investment that would be fairly easy to justify. The dinner menu at the restaurant was quite limited, which made it our least preferred dining option during the stay. We generally used it for convenience rather than because we particularly wanted to eat there. I appreciate the challenge of running a hotel restaurant where most customers are likely hotel guests, but a little more variety—particularly options that aren't deep fried—would have been appreciated and would make dining at the hotel more appealing. Overall, we had a really nice stay. While there were a few aspects that could be improved, none of them undermined the overall experience and they are more opportunities for improvement than deal breakers. We would definitely consider staying at the Novotel again on our next visit.

Dear Ivan, Thank you for taking the time to share such detailed and thoughtful feedback following your stay with us. We’re delighted to hear that you had a really nice overall experience and that our central location, helpful team, housekeeping service, and comfortable beds and linen contributed positively to your stay. We truly appreciate your constructive comments regarding the areas where we can improve. Your feedback around the room technology, air-conditioning, shower positioning, and restaurant menu has been shared with the relevant teams for consideration. Regarding the laundry facilities, we would like to clarify that our washing machines are brand-new equipment. We appreciate your feedback on the pricing and will certainly keep your comments in mind as we continue to review our guest facilities. Thank you again for your detailed feedback and for recognizing that these were opportunities for improvement rather than issues that impacted your overall stay. We’re very pleased to hear you would consider staying with us again, and we look forward to welcoming you back to Novotel Queenstown Lakeside. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.0/5

Sing Y. N. Families - Confirmed reviews ALL

Close proximity to the town square shops and restaurants. Also near to the bus stop where we can take the intercity bus to Te Anau. Good breakfast spread also.

Dear Sing, Thank you for taking the time to share your wonderful feedback. We’re delighted to hear you enjoyed our convenient location, with easy access to the town centre, shops, restaurants, and nearby bus services. We’re also pleased that you enjoyed our breakfast selection. It’s great to know that our location made it easy for you to explore Queenstown and travel to Te Anau. We truly appreciate your kind words and look forward to welcoming you back to Novotel Queenstown Lakeside. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Other web-users rate our hotel

  • 1,984 reviews 9.1/10 Location
  • 1,907 reviews 5.4/10 Room
  • 1,768 reviews 8.1/10 Service
  • 27 reviews 4.5/10 WiFi
  • 752 reviews 5/10 Comfort
  • 586 reviews 3/10 Vibe
  • 536 reviews 5.5/10 Cleanliness
  • 535 reviews 8.1/10 Breakfast

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