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Novotel Queenstown Lakeside Hotel 4 stars

Customer review rating 4.4/5 17,148 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Queenstown Lakeside
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+ 23 Services

Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry Paying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf Paying
  • Outdoor tennis court (nearby) Paying
  • Bicycles rental (nearby) Paying
  • Skiing Paying
Business services
  • 1 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER :  AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

ELEMENTS

Type of cuisine: International

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

ELEMENTS LOUNGE

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

17,148 reviews

TripAdvisor Rating 4.0/5

3,859 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Adequate accommodation - well located

Customer review rating 3.0/5

Andrew Couples - 15/09/2021 Confirmed reviews ALL

We upgraded our room to an "Alpine View" room - it looked out over the CBD towards the gondola. Not really an alpine view. More of a "Business Roof View". No cutlery or crockery in the rooms. No microwave. Noisy pipes from bathroom - the continual sound of 'running water' coming from behind the wall Toilet roll holder was essentially just a 'peg in the wall' - nothing to hold the toilet roll in place. The bedroom blind was held in place by being hooked onto a screw when it was pulled down. Pretty down-market kind of hooking fixture The lift doors would not open at Ground floor - even once staff were advised of this, the lift was not taken 'Out of Service'. Guests continued to be stuck in the lift at Ground Floor a day later.

Another lovely weekend

Customer review rating 4.5/5

Melissa Families - 15/09/2021 Confirmed reviews ALL

We had a wonderful stay in Queenstown and it was lovely to get away from home where we spent the past three weeks in lockdown.

Dear Melissa, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had another wonderful stay with with us and our amazing team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel again soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Just awesome

Customer review rating 5.0/5

Malcolm M. Couples - 14/09/2021 Confirmed reviews ALL

Helpful friendly staff and great facilities

Dear Malcolm, Thank you for taking the time to share your feedback. Its great to read that you enjoyed your stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Very good experience

Customer review rating 4.0/5

R O. Families - 14/09/2021 Confirmed reviews ALL

Staff very welcoming and obliging.

Dear Rosemary, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Dreadful breakfast

Customer review rating 3.0/5

Anonymous Couples - 13/09/2021 Confirmed reviews ALL

Staff very nice, room comfortable. However shower was difficult to use without completely flooding bathroom and worst breakfast ever. Undercooked, cold and nothing to recommend it. Asked for tea with milk on the side and was provided a jug of frothy hot milk????? Husband confused that big breakfast did not include toast…..though I’m sure that could have just given the cook something else to stuff up.

Great location, warm friendly , proffesional stagg

Customer review rating 5.0/5

Sandra Couples - 08/09/2021 Confirmed reviews ALL

Excellent

Dear Sandra, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location in the heart of Queenstown

Customer review rating 3.5/5

Paul Business - 01/09/2021 Confirmed reviews ALL

We stayed for a work visit that concluded with lockdown

Dear Paul, Thank you for the great review of our hotel! We are delighted that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Amazing staff

Customer review rating 5.0/5

Anita Couples - 25/08/2021 Confirmed reviews ALL

Amazing staff who helped in so many ways.

Dear Anita, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and our amazing team made sure that you were well looked after. Great to know that you got home safe and sound and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Ideal location

Customer review rating 5.0/5

Elizabeth Families - 25/08/2021 Confirmed reviews ALL

Great service and welcoem. The adjoining rooms were ideal for our family with balcony and good view. The dining experience was excellent and enjoyable.

Dear Elizabeth, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager
Customer review rating 2.5/5

Anonymous Couples - 25/08/2021 Confirmed reviews ALL

The reservation was not confirmed and it took two calls for confirmation to be made. The spelling of my name was incorrect leading to confusion. Room was really cold on arrival and heating was not working properly. We were rung the following night at 9pm to check on the heating which I thought was too late both in time frame and lateness of the call Room was dated. Parking was hard to find and we were stuck in the Wilson Car Park for an hour due to a power cut.

Great location, comfortable room

Customer review rating 3.5/5

Robyn T. Business - 24/08/2021 Confirmed reviews ALL

Room was ready even though we were early which was wonderful. Found the staff to be very helpful. The hotel is really well located within a minute or two walk from many bars/restaurants/facilities. The bed and pillows were very comfortable. The hotel itself is tired and in need of refurbishment and a freshen up, but clean and tidy. Overall, a good experience.

Dear Robyn, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager
Customer review rating 2.5/5

Anonymous Couples - 24/08/2021 Confirmed reviews ALL

Overpriced and in need of a refurbishment.

Well located for business and holiday

Customer review rating 4.5/5

Greg Business - 24/08/2021 Confirmed reviews ALL

great

Dear Greg, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Beautiful spot

Customer review rating 4.5/5

Ca… Business - 23/08/2021 Confirmed reviews ALL

Pleased I came down a day earlier for our company conference as given our last day of activities was cancelled due to Covid Lockdowns, I would have felt really short changed :). I have never been to Queenstown before and I simply loved walking around your beautiful city.

Dear Carol, Thank you for taking then time to share your feedback. I am delighted to read that you had a wonderful stay with us and enjoyed the beautiful Queenstown views. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location

Customer review rating 4.5/5

Ken Couples - 23/08/2021 Confirmed reviews ALL

Thoroughly enjoyed our stay with great service and clean rooms

Dear Ken, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Care, courtesy and great service

TripAdvisor rating 5.0/5

2rhonal 23/08/2021 TripAdvisor review

Staying at the Novotel Queenstown is always a pleasure. We were there when lockdown started and we were so well looked after. The staff showed great care, courtesy and consideration for our wellbeing. The room was warm and comfortable, meals were delivered promptly and efficiently with safety in mind. Thank you so much. The staff were amazing.

Dear 2rhonal Thanks for staying and for allowing us to look after you through these challenging times. We hope that you will come back to see us again soon. Regards Jim Moore General Manager

A wonderful mid- winter break

TripAdvisor rating 5.0/5

RemusDunedin 21/08/2021 TripAdvisor review

Great central location, ideal for walks to lake and shopping. Wonderful, friendly service with very helpful staff. Food was uniformly excellent with good selection of food options at breakfast and dinner.

Dear RemusDunedin It is always a pleasure to receive positive comments following the successful stay from one of our guests - the team are always encouraged by these comments so thanks for taking the time to do so. We hope to see you again soon regards Jim Moore General Manager

Time Out in Queenstown

TripAdvisor rating 4.0/5

389KevinW 02/08/2021 TripAdvisor review

We needed a break and we wanted to contribute to the NZ travel and hospitality industry. Covid 19 has brought tough times to this sector and we wanted to take a break and do our bit to help. We chose Queenstown because of a direct Air New Zealand flight from Auckland and to be able to stay in an Accor Novotel hotel.

Dear Kevin W We certainly appreciate the support that we get from our NZ based guests and as you say we certainly need it. While there have been some bright times business is difficult with the borders shut and business levels fluctuating. The team has been working hard at managing through these tough times and has enjoyed having the many New Zealanders coming through from all over the Country - pre covid they would have made up approx 25% of our business but we have always enjoyed their support. Thanks for making the effort - we hope you enjoyed your time and will come down again some time soon. Regards Jim Moore General Manager

Novotel Queenstown Lakeside

TripAdvisor rating 5.0/5

joycestilwell 20/04/2021 TripAdvisor review

Absolutely wonderful. Couldn't fault it at all. Concierge Joseph was extremely helpful when we booked for Milford Sound. Staff were friendly and the proximity to everything was fantastic. Also the cooked buffet breakfast was delicious. Would certainly recommend to family and friends.

Dear joycestilwell Thanks for staying with us - we appreciate your feedback and will pass this on to the team. We do hope that you will come back to see us again soon. Regards Jim Moore General Manager

Great location, great service.

TripAdvisor rating 5.0/5

Foodappreciator123 18/04/2021 TripAdvisor review

The hotel is in a fabulous location on the lakeside. The staff members are warm and professional, and they made the experience of checking in and out very easy. The hotel amenities are of a high quality, but the staff and the location are what really makes this spot fabulous.

Dear Foodappreciator123 Thanks for your positive comments - these will be passed on to the team. They all love getting positive feedback from happy guests and it does mean a lot to hear from our guests. ' Sounds like you had a good time - we hope you will be back soon. Regards Jim Moore General Manager

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