Novotel Queenstown Lakeside Hotel 4 stars

Name: Novotel Queenstown Lakeside
Address: QUEENSTOWN, 9300, NEW ZEALAND
Telephone: (+64)3/4427750
Rating: 4.4

4.0/5

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Novotel Queenstown Lakeside Hotel

Mid-scale hotel for business or family trips

The team at Novotel Queenstown Lakeside are here to make your visit positively memorable. With the perfect location, friendly staff and uncomplicated service you can relax and enjoy the beauty of the region - whatever the season. We are here for you.

Mr Jim MOORE, Hotel Manager

Centrally located on the shores of Lake Wakatipu, treat yourself to 4-star tranquillity at Novotel Queenstown Lakeside. Start your day fresh with a breath of mountain air on your balcony and a delicious buffet breakfast in the airy restaurant. Your welcoming room awaits you to soak up Queenstown's natural beauty at the end of a great day at Novotel.

Located on the shores of Lake Wakatipu in the midst of the local fine dining precinct, and just 15-minutes from the airport, Novotel Queenstown Lakeside is the ideal base for your Queenstown adventure Holiday. A short drive from a local golf course and Coronet Peak ski resort, as well as popular attractions such as the Shotover Jet and Skyline Luge, the best of New Zealand's favourite holiday destination are within easy reach in an idyllic waterfront location.

Hotel extras

Lakeside central location
Steps away from bars restaurants & shopping
WiFi, work space, LCD TV with pay-movies
Contemporary dining, fresh local produce
Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel (Paying)
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room (Paying)
- WIFI access (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
ParkingPaying
- Private enclosed outdoor parking (Paying)
- Public indoor parking (Paying)(Nearby)
- Valet parking (Paying)
- Well-lit parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on request
100% non-smoking hotel
Air Conditioning
QUEENSTOWN AIRPORTPaying
Languages spoken at the hotel
- Chinese Mandarin
- German
- English
- Spanish
- French
- Japanese
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- LATE CHECK-OUT UP TO 5PM (Paying)Extend your stay until 5PM to make the most out of your departure day. Remember Novotel offers this service for free on Sundays.
LaundryPaying
- Dry cleaning / Ironing (Paying)
- Laundromat (Paying)
Currency exchange
Porter
Concierge

Breakfast
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

Fitness centre
Jacuzzi
Babysitting on request
Golf
- Golf course 18 holes (Paying)
- Golf course 9 holes (Paying)
- Golf practice facilities (Paying)
- Golf lessons (Paying)
Outdoor tennis court (Nearby)
Bicycles rental (Nearby)
Skiing
- Ski hire facilities (Paying)
- Ski rack facilities (Paying)

1 meeting room(s)
Conventions hotel
Copy/print service available

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300
queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Contact email

Check-in from 14h00

Check out up to 11h00

QUEENSTOWN CITY CENTER : AIRPORT TO CITY

By plane
QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying
By helicopter
SKYLINE GONDOLA At 2km / 1.24 miles
By car
STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Rooms (7)
Apartment (1)

Standard Room with Two Double Beds

Max. number of persons: 4
Area: From 26m²

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Standard room with One Queen Bed and Special Access Bathroom

Max. number of persons: 2
Area: From 26m²
Views: Garden side *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Standard Room with one Kingsize Bed

Max. number of persons: 2
Area: From 26m²

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Standard Room with Two Double Beds, Alpine view

Max. number of persons: 4
Area: From 26m²
Views: Mountain view *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Standard Room with One King Bed, Alpine view

Max. number of persons: 2
Area: From 26m²
Views: Mountain view *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Lakeside Room with Two Double Beds

Max. number of persons: 4
Area: From 26m²
Views: Lake side *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Lakeside Room with one Kingsize Bed

Max. number of persons: 2
Area: From 26m²
Views: Lake side *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

One Bedroom Lakeside Apartment

Max. number of persons: 2
Area: From 52m²
Views: Lake side *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products
Direct dial telephone

Our restaurants and bars

ELEMENTS

Type of cuisine: International

Photo non contractuelle / Strictly non binding

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

ELEMENTS LOUNGE

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 1
Maximum size: 60 m²
Maximum capacity: 50 people
Maximum banquet capacity: 25 people

Find out more

Staff very unfriendly .found bed bugs crawling on the bed

Isha Families - 01/12/2019 Confirmed reviews ALL

Was unsatisfied It was shocking to see bed bugs I can’t believe it

Disappointed not able to sit outside our room on patio and drink our champagne

Susan Couples - 30/11/2019 Confirmed reviews ALL

We were celebrating our wedding anniversary, and had a lovely bottle of champagne that we had brought with us. Our room was on the ground floor overlooking the rose garden. We were not able to drink our own beverages outside our room on our patio, and were asked to move away from the hotel towards the park. This was very upsetting as we asked to move just after I had opened the bottle.

Short stay

Craig Couples - 30/11/2019 Confirmed reviews ALL

Arrived late and left early so basicly slept and left

Very good location.

Leoni M. Friends - 30/11/2019 Confirmed reviews ALL

Nice staff. Clean room. Good bar. All in all a very good experience

Dear Leoni M., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

Great experience with a lot of friendly helpful staff

Craig N. Couples - 30/11/2019 Confirmed reviews ALL

Excellent facilities, very nice restaurant and spa pool. Staff were mostly very friendly, pleasant and helpful. My only minor criticism was when we had a late lunch and dinner there were only a few diners but our meals took a very long time to come out. The food itself was very nice.

Dear Craig N., Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed the majority of your stay however I do apologise that you were disappointed with some areas and I will pass this feedback on. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Great Experience

Anonymous Couples - 29/11/2019 Confirmed reviews ALL

The hotel staff was very helpful and friendly and made us feel very welcome on our honeymoon! The hotel breakfast was great and the location of the hotel was very nice.

Dear Guest, Thank you for the great review of our hotel! We are so glad we made you honeymoon extra special. We hope you enjoyed the rest of your trip and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Everything worked out well with my stay.

Anne Friends - 29/11/2019 Confirmed reviews ALL

Fine

Dear Anne, We are very glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Good loation

Kado Solo - 28/11/2019 Confirmed reviews ALL

annoyed by road traffic noise on ground floor

Dear kado, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Warm Regards, Lara Magnago Guest Relations

Excellent location

Lisa Families - 28/11/2019 Confirmed reviews ALL

We loved our stay at Novotel Queenstown Lakeside. So close to the lake & the kids loved the park just 20m away from our room. Also close to shops, restaurants & supermarkets. The bedrooms are a little small & bedding was not quite comfortable... too soft. Room service was very disappointing. Very expensive & we received an extremely small portion of veggies.

Dear Lisa, Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed the majority of your stay however I do apologise that you were disappointed with some areas. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Lara Magnago Guest Relations

Really good - thanks

Anonymous Business - 27/11/2019 Confirmed reviews ALL

Really good, thanks

Dear Micheal, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Asheigh Judd Guest Relations Manager

Good but foind the hotel a bit run down and tired .. I stayed in room 368

Sam Families - 26/11/2019 Confirmed reviews ALL

The room was nice enough but the bathroom was a disappointment.. the toilet water ran and didn't stop and overall it looked really aged and tired the hotel has great location but didn't offer parking without a fee. Overall it was ok but unless there is an upgrade in will consider all options available at the time.

Dear Shameel Thank you for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. We are glad to hear you enjoyed the location of the hotel being very central and overlooking the lake. I am sorry that our bathrooms did not meet your expectations. Our Maintenance team will look at the flushing unit. Unfortunately due space limitations the hotel does not have a large carpark, we use the Wilson carpark to valet park guest cards which is a direct cost to us we pass on to our guests We have engaged architects and planners and are working on a refurbishment plan for the next phase of the Hotel. Our aim is to do our best to ensure our staff are friendly and look after our guests and that we keep the hotel clean and as well maintained as possible. We are working on a number of projects to do what we can while await these works. These have included new large screen smart TVs with 50+ channels of Sky, New WIFi system, new Spa, New beds in most rooms with the remainder being completed soon, new feather bed toppers, blankets and pillows, alarm clocks and a number of other projects that we have completed or are working on. It is hope that these things help with the comfort of our guests while we wait for the works to be started. It is hope that these things help with the comfort of our guests while we wait for the works to be started. We apologise if you were not happy with the Hotel- if you are coming back this way the rooms on the 4th floor are more modern as they were added new a few years ago and may meet your expectations. Let me know and I will make sure that you are well looked after. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Atif Khan Executive Assistant Manager

Cherry C. Families - 26/11/2019 Confirmed reviews ALL

Our stay was pleasant, bed was comfortable and enjoyed the small balcony. Location is great, walking distance to town centre. As we arrived earlier than check in, we left our bags and received a phone call to let us know the room was available earlier than expected. The small gift in the room was a kind and lovely touch. The only downside is the concierge, they were not the most friendly, in particular the older asian man who had a very loud voice and barked at us when we asked him a couple of questions, his manners could use some improvement. All other staff we encountered were friendly.

J. Business - 26/11/2019 Confirmed reviews ALL

Staff were very pleasant, the tour booking staff did not seem to know the tours very well at all. Rooms pleasant enough, however bathrooms need an upgrade, get rid of the bath and creat more room.

Dear David Thank you for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. We are glad to hear you enjoyed the location of the hotel being very central and overlooking the lake. Unfortunately we were unable to upgrade you due to the higher categories of the rooms being sold out. I am sorry that our bathrooms did not meet your expectations. We have engaged architects and planners and are working on a refurbishment plan for the next phase of the Hotel. Our aim is to do our best to ensure our staff are friendly and look after our guests and that we keep the hotel clean and as well maintained as possible. We are working on a number of projects to do what we can while await these works. These have included new large screen smart TVs with 50+ channels of Sky, New WIFi system, new Spa, New beds in most rooms with the remainder being completed soon, new feather bed toppers, blankets and pillows, alarm clocks and a number of other projects that we have completed or are working on. It is hope that these things help with the comfort of our guests while we wait for the works to be started. It is hope that these things help with the comfort of our guests while we wait for the works to be started. We apologise if you were not happy with the Hotel- if you are coming back this way the rooms on the 4th floor are more modern as they were added new a few years ago and may meet your expectations. Let me know and I will make sure that you are well looked after. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Atif Khan Executive Assistant Manager

Bloody noisy air con unit

Brian G. Families - 26/11/2019 Confirmed reviews ALL

You could not have heating running at night. The Heating outdoor unit sounded like a bus running outside. Had to turn off to get some sleep. These outdoor units should never have been installed on an outdoor wall made of timber.

Dear Brian , Thank you for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. We apologize for the inconvenience caused due to noise levels of the heating unit . Our Maintenance Manager is assessing the unit in this particular room. As it is an old building, we have tried to install units in the best possible location to ensure every room has heating and cooling options . We are in the middle of planning a major refurbishment and will be keeping your comment in mind. We also acknowledge your comments about the age of the Hotel, we have engaged architects and planners and are working on a refurbishment plan for the next phase of the Hotel. Our aim is to do our best to ensure our staff are friendly and look after our guests and that we keep the hotel clean and as well maintained as possible - we have worked on a number of projects to do what we can while await these works. It is hope that these things help with the comfort of our guests while we wait for the works to be started. We apologize if you were not happy with the Hotel- if you are coming back this way the rooms on the 4th floor are more modern as they were added new a few years ago and may meet your expectations. Let me know and I will make sure that you are well looked after. With regards to the barista coffee , our opinions may differ as most of the hotels do charge for a Barista made coffee , in saying that at my last property we did offer barista coffees to all our members . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Atif Khan Executive Assistant Manager

Excellent service Courteous and friendly staff

J F. Couples - 26/11/2019 Confirmed reviews ALL

Very pleasant serviced by helpful conscience and efficient staff Food was excellent and well presented l am disabled and was surprised that there was no public lift access to the mezzanine restaurant

Dear J F., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our staff. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Lara Magnago Guest Relations

Great Location, old hotel but nice

Daniel Business - 25/11/2019 Confirmed reviews ALL

Good Place to stay

Dear Daniel, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Warm Regards, Lara Magnago Guest Relations

Great Place to Stay

Alistair Couples - 25/11/2019 Confirmed reviews ALL

Room Great Restaurant needs to lift its game

Dear Alistair , Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Warm Regards, Lara Magnago Guest Relations

Perfect stay

Marie Solo - 25/11/2019 Confirmed reviews ALL

Great Hotel with very helpful and friendly staff. I will go back as soon as I can. Breakfast is always amazing, dinner is very good too. They pay attention to detail and don’t hesitate to go above and beyond to make your stay as good as it can be.

Dear Marie, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Simon J. Business - 25/11/2019 Confirmed reviews ALL

I found the hotel very dated and over priced

Dear Simon, Thank you for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We acknowledge your comments about the age of the Hotel. The owners engaged architects and planners and are working on a refurbishment plan for the next phase of the Hotel. Our aim is to do our best to ensure our staff are friendly and look after our guests and that we keep the hotel clean and as well maintained as possible. We are working on a number of projects to do what we can while await these works. These have included new large screen smart TVs with 50+ channels of Sky, New WIFi system, new Spa, New beds in most rooms with the remainder being completed soon, new feather bed toppers, blankets and pillows, alarm clocks and a number of other projects that we have completed or are working on. It is hope that these things help with the comfort of our guests while we wait for the works to be started. It is hope that these things help with the comfort of our guests while we wait for the works to be started. We apologize if you were not happy with the Hotel- if you are coming back this way the rooms on the 4th floor are more modern as they were added new a few years ago and may meet your expectations. Let me know and I will make sure that you are well looked after. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Atif Khan Executive Assistant Manager

Nice

Lorraine Couples - 25/11/2019 Confirmed reviews ALL

Nice and comfortable but pricey. Bed small though

Dear Lorraine, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Warm Regards, Lara Magnago Guest Relations

Our most recent 20 reviews

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Hotel extras