All hotels in QUEENSTOWN

Novotel Queenstown Lakeside Hotel 4 stars

Customer review rating 4.4/5 13,745 reviews
Novotel Queenstown Lakeside
See on a map
+ 28 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Lakeside central location

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Bicycles rental (Nearby)
  • Skiing
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300
queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Contact email

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER :   AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Two Double Beds

  • Max. number of persons: 4
  • Area: From 26m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Accessible room

Standard room with One Queen Bed and Special Access Bathroom

  • Max. number of persons: 2
  • Area: From 26m²
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Accessible room

Standard Room with one Kingsize Bed

  • Max. number of persons: 2
  • Area: From 26m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with Two Double Beds, Alpine view

  • Max. number of persons: 4
  • Area: From 26m²
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with One King Bed, Alpine view

  • Max. number of persons: 2
  • Area: From 26m²
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Lakeside Room with Two Double Beds

  • Max. number of persons: 4
  • Area: From 26m²
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Lakeside Room with one Kingsize Bed

  • Max. number of persons: 2
  • Area: From 26m²
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

One Bedroom Lakeside Apartment

  • Max. number of persons: 2
  • Area: From 52m²
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

ELEMENTS

Type of cuisine: International

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS LOUNGE

Photo non contractuelle / Strictly non binding

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

13,745 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,746 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent location

Customer review rating 4.4/5

Jo P. Families - 12/02/2020 Confirmed reviews ALL

All good from check in to check out Mike brilliant on concierge desk

Dear Jo, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! We are very lucky with our central location and are in the planning stages of a major refurbishment throughout the hotel. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Amazing location

Customer review rating 4.4/5

Bel M. Couples - 12/02/2020 Confirmed reviews ALL

We did pick this hotel based on location and it was totally worth it! Pros: Location! walk out the back door near the bar and goes straight onto the water Staff - Veronica is the restaurant in particular who mind you we never interacted with but she was onto everything with a minimum of fuss and ensured things were getting done. Also Mike who helped us every morning trying to confirm tours in the bad weather - he was busy with group bags but always was so pleasant and helpful Close to everything with loads of restaurants and cafes within an easy couple of minutes walk Cons: The room was nice, but seemed much smaller than in the pictures. We were there for a week so after a few days just seemed to be tripping over each other Bathroom - great storage for our toiletry bags but the shower just leaked onto the floor especially with the seal that was on the bottom of the shower door pushing the water out when it was opened Housekeeping - wasn't bad as such, just very inconsistent depending on who cleaned the room Breakfast - hash browns and the other similar items were just overcooked to the point you couldn't pick them up with your fork. Omelettes when the lady were cooking were great, however when the guy took over they were under cooked and no where near as tasty - we just stopped ordering them I would definitely stay here again

Great location and very friendly service

Customer review rating 4.4/5

Irene H. Families - 12/02/2020 Confirmed reviews ALL

As above

Dear Irene, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Excellent location

Customer review rating 4.4/5

Susan J. Couples - 12/02/2020 Confirmed reviews ALL

One night stay thoroughly enjoyed hotel amenities great bed

Dear Susan, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Well located, well equipped, friendly

Customer review rating 4.4/5

Anonymous Couples - 12/02/2020 Confirmed reviews ALL

The Novotel was as in an excellent location, just a short walk to town and all that it has to offer. The hotel was clean and tidy with plenty to offer including easy parking options and friendly staff.

Dear Tim, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! It was lovely to meet you and Nicole and look forward to welcoming you back to the Novotel later on in the year. Warm Regards, Ashleigh Judd Guest Relations Manager

Excellent hotel

Customer review rating 4.4/5

Margaret R. Couples - 11/02/2020 Confirmed reviews ALL

The hotel was clean and our room was lovely. Staff very welcoming and courteous. Food very good.

Dear Margaret & Kenneth, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Thank you for a wonderful stay!

Customer review rating 4.4/5

Hemant C. Families - 11/02/2020 Confirmed reviews ALL

Had a wonderful experience all around. Genuine and friendly service!

Dear Hemant, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! We have a pretty special team here at the Novotel so great to read that you have been well looked after, but i will pass over your special thanks to the staff who you have mentioned below. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Well located and extremely helpful

Customer review rating 4.4/5

Christopher J. Couples - 11/02/2020 Confirmed reviews ALL

The hotel was very nice and very clean, the location could not be better. The experience desk in particular was incredibly helpful when our tours were cancelled because of weather.

Dear Christopher, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

The nicest staff

Customer review rating 4.4/5

Anonymous Friends - 11/02/2020 Confirmed reviews ALL

Novotel was great. Super nice people who did everything they could to make sure our stay was exceptional. They have a laundry which made me happy. They have a small lounge and bar with specialty drinks. The rooms were a little run down but everything was neat and tidy. The only draw back was that they’ve removed the mini bars. Other than that I have nothing but high praise.

Dear Laurie, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Removing the mini bar has been a recent decision and still looking for feedback on how it is working in the Hotel so i have passed over your feedback to our Management team. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Brilliant location with friendly staff.

Customer review rating 4.4/5

Pamela J. Couples - 10/02/2020 Confirmed reviews ALL

We usually stay here when we come down - so convenient.

Dear Pamela, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! We are currently in the planning stages of a major refurbishment throughout the hotel so i have passed over your feedback regarding the bathroom to our Management team. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

great location and a good stay

Customer review rating 4.4/5

S S. Families - 10/02/2020 Confirmed reviews ALL

Our experience was great your reception staff were very helpful and gave us a late checkout due to later flight. Brekky could have been cheaper as there were three of us we went out to eat as it was more reasonable.

Dear Suzanne, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Although you found the price of breakfast high i hope you found that we do offer such a extensive menu at breakfast this made it worth while. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Very Good Location

Customer review rating 4.4/5

Umesh M. Couples - 10/02/2020 Confirmed reviews ALL

We Really enjoyed staying at Novotel, since it was in an excellent location....walking distance to everything. The view was great from my room and service was excellent as well.

Dear Umesh, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! I will pass over your special thanks to Anne. Thank you again and we look forward to welcoming you back to the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Well located

Customer review rating 4.4/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Hotel is dated and in need of renovation as price is not justifiable

well located

Customer review rating 4.4/5

Kerri Friends - 10/02/2020 Confirmed reviews ALL

good service great location near to all restaurants and activities

Dear Kerri, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! I would have to agree our location is superb, it’s great having Lake Wakatipu and the city right on our doorstep. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Reliable Accor

Customer review rating 4.4/5

David Couples - 10/02/2020 Confirmed reviews ALL

My Wife and I arrived in Queenstown having booked an alternative hotel. Bad error on my part. The Novotel came to our rescue and we have been praising them ever since. Never again - Novotel everytime!!

Dear David, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! I will pass over your special thanks to Ben! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager
Customer review rating 4.4/5

Anonymous Friends - 09/02/2020 Confirmed reviews ALL

Very helpful staff, excellent location

Dear Lauren, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Especially Brett i have passed over your special thanks to him! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Well located

Customer review rating 4.4/5

Stephanus T. Families - 09/02/2020 Confirmed reviews ALL

Clean room and excellent service.

Dear Stephanus, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager
Customer review rating 4.4/5

Anonymous Couples - 09/02/2020 Confirmed reviews ALL

We were unable to use our booking, as the road from the south (Invercargill) To Queenstown was closed because of flooding. When we knew that we would not be able to get there, we thought we were being courteous by calling to let the hotel know. We knew that we would not be due a refund, because our booking was a special and included our Accor Plus free night. But, we thought that someone going the other direction eg to Te Anau and was stuck in Queenstown might be able to use the room if the hotel knew that we weren't going to get there. All we got was a lecture about how we didn't qualify for a refund, and I was left with the feeling that we shouldn't have bothered to call. We were offered a letter for our insurance company.

Dear Claire, I'm sorry to hear you had to experience a disruption in your travel plans . We do try and always encourage our team to be very empathetic with such situations and try to work with the guest to get the best possible outcome for both parties . In such circumstances we need to do our best to be polite and resolve the query by focusing on the issues without making any of the parties feel at fault . I'm sorry that you felt that we did not handle the call very positively. In this particular instance , we were unable to sell the room due to a lower demand due to the recent happening with the road closure and the corona-virus which has posed to be very challenging to Queenstown and hospitality businesses . We always learn from our interactions and will share with the teams on how they can best manage these situations as they arise . We are reaching out to the Loyalty team and try and put back your Accor Plus free night that you can enjoy at another destination. This can only be done by the loyalty team. I suggest you touch base with the loyalty team in a few days to reconfirm if they have credited your free night. I'm always available to assist in anyways required. Trust you managed to enjoy some of the sights you were able to visit during your vacations. Best regards, Atif Khan Executive Assistant Manager

Great Location

Customer review rating 4.4/5

Mike S. Couples - 09/02/2020 Confirmed reviews ALL

Had a good stay. Hotel could do with some renovation. Looking a bit tired and in need of windows and gutters cleaning. Other wise pretty good.

Dear Michael, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! We are currently in the planning stages of a major refurbishment throughout the hotel- which is very exciting but in the meantime our Maintenance team try and keep on top of the day to day wear and tear. I have passed over your feedback to our Maintenance team. Our lift regrettably did have some technical issues last week, which we had outside technicians working hard to get the fixed back up and running as soon as possible. I do hope this didn't have a negative effect on your stay and do appolgise for any inconvenience caused. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Well located and extremely helpful staff

Customer review rating 4.4/5

Monica R. Families - 09/02/2020 Confirmed reviews ALL

We had an excellent experience staying at the Novotel Lakeside Queenstown. The staff could not have been more helpful and dealt with all our needs. We have no hesitation in recommending this hotel and would gladly stay there again.

Dear Monica, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! We have a pretty special team here at the Novotel so i have shared your review across our departments. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in queenstown