Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.2/5 2,924 reviews

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Novotel Queenstown Lakeside - Image 1
Novotel Queenstown Lakeside - Image 2
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Novotel Queenstown Lakeside - Image 4
Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,924 reviews

Customer review rating 2.5/5

Craig L. Families - Confirmed reviews ALL

Dear Craig Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed our central lakeside location and that our bar team made such a positive impression with their helpful service. We will be sure to pass on your kind comments to them. We also appreciate your feedback regarding the size of the bedrooms and the condition of the bathrooms. Comments like yours are valuable and have been shared with the relevant team as we continue to improve our guest experience. Thank you again for your review. We hope to have the opportunity to welcome you back in the future. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 4.5/5

Vicent G. O. Families - Confirmed reviews ALL

Dear Vincent, Thank you for your wonderful review and for choosing Novotel Queenstown Lakeside for your winter holiday. We're delighted to hear that you had such an enjoyable stay and that everything from Reception and Housekeeping to our Lounge Bar helped make your visit a memorable one. It's also great to know that you were able to take advantage of your Accor Plus Explorer membership benefits, including the breakfast discount, and that your son enjoyed the complimentary breakfast. We're pleased you found it to be great value. Your kind words mean a great deal to our team, and we're thrilled to hear that you would choose to stay with us again on your next visit to Queenstown. We look forward to welcoming you and your family back soon. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.5/5

Maree L. Families - Confirmed reviews ALL

Dear Maree Thank you for taking the time to share your review. We are pleased to hear you enjoyed our central lakeside location and found your stay comfortable. It is great to know our amenities helped make your two-night visit an enjoyable one. Thank you again for your kind feedback. We look forward to welcoming you back to Novotel Queenstown Lakeside. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 4.0/5

Kristy C. Families - Confirmed reviews ALL

Dear Kristy, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our great location and had a comfortable stay. We also appreciate your understanding regarding the unexpected power outage, which was unfortunately beyond the hotel's control. Thank you for your comments about the rooms and the interconnecting room availability. While we're pleased that we were able to allocate two adjacent rooms for your family, we understand that interconnecting rooms would have been more convenient. It's wonderful to know that you found our team pleasant and helpful throughout your stay. Your kind words will be shared with them. We truly appreciate your feedback and look forward to welcoming you and your family back to Novotel Queenstown Lakeside in the future. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 0.5/5

Fengtengzi Y. Families - Confirmed reviews ALL

Kia ora, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. While we're pleased that you enjoyed our central location, we sincerely apologize for the experience you had with our Front Office service, breakfast, kitchen odours, and the condition of your room. Please be assured that your comments have been shared with the relevant department leaders for review and follow-up. We strive to provide every guest with warm, welcoming, and attentive service, regardless of their background, and we regret that we did not deliver the level of hospitality you expected. Should you wish to discuss your experience further, please feel free to contact me directly at vi… I would welcome the opportunity to speak with you personally. Thank you again for your valuable feedback. We hope to have the opportunity to restore your confidence in us in the future. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Other web-users rate our hotel

  • 1,963 reviews 9.1/10 Location
  • 1,881 reviews 5.6/10 Room
  • 1,743 reviews 8.1/10 Service
  • 26 reviews 4.5/10 WiFi
  • 746 reviews 5.1/10 Comfort
  • 583 reviews 3.4/10 Vibe
  • 526 reviews 6/10 Cleanliness
  • 525 reviews 8.3/10 Breakfast

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