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Novotel Queenstown Lakeside Hotel 4 stars

Customer review rating 4.4/5 16,644 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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Novotel Queenstown Lakeside
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+ 12 Services

Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry Paying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf Paying
  • Outdoor tennis court (nearby) Paying
  • Bicycles rental (nearby) Paying
  • Skiing Paying
Business services
  • 1 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER :  AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Two Double Beds

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard room with One Queen Bed and Special Access Bathroom

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with one Kingsize Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with Two Double Beds, Alpine view

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: Mountain view *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with One King Bed, Alpine view

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Mountain view *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Lakeside Room with Two Double Beds

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: Lake View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Lakeside Room with one Kingsize Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Lake View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

ELEMENTS

Type of cuisine: International

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Menu (PDF)

ELEMENTS LOUNGE

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

16,644 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,847 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location

Customer review rating 4.5/5

Anonymous Solo - 18/06/2021 Confirmed reviews ALL

Enjoyed stay and located so close to centre of town

Dear Paul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Amazing Stay

Customer review rating 5.0/5

Jamie A. Friends - 18/06/2021 Confirmed reviews ALL

We had an amazing experience, hotel was clean, housekeeping serviced our room and it was spotless. We were greeted by Joseph at the reception and he was efficient, friendly, helpful and he had a great sense of humour. Thank you Vince for sorting us with the gym and for taking our group photo.

Dear Utufaasili April, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. I will pass over your special thanks to Joseph and Vince. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Friendly staff and fantastic location

Customer review rating 4.5/5

Gabby Couples - 17/06/2021 Confirmed reviews ALL

Check-in was a breeze and all staff we came across were incredibly welcoming, helpful and friendly. The location couldn't be better and the rooms are great value for money.

Dear Gabriella, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after- especially Jason. We hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

great location, comfy bed, lovely staff

Customer review rating 5.0/5

Sash Business - 17/06/2021 Confirmed reviews ALL

very nice, staff were very friendly. The room was nice and clean and the bed was comfy

Dear Sasha, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager
Customer review rating 4.5/5

Neil S. Business - 17/06/2021 Confirmed reviews ALL

Staff very friendly

Dear Neil, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly staff made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Poor allocation of rooms

Customer review rating 2.0/5

Ross P. Couples - 17/06/2021 Confirmed reviews ALL

We asked for a room with a balcony and a view preferably of the lake. We rang ahead and talked over what we were looking for . Our 1st room was 460 and it was poor. Overlooked the car park and there was a constant sound of building . So we asked to move and were allocated room 244. Again this was a disappointment. As we had a balcony but no view. In fact all we could see was the turrent that held the stair well. The real frustration was that rooms 242, 240, 238 all had views of the lake and were vacant. Having moved rooms once we were unwilling to create another move. We should have asked to see the room 1st but we had made our preferences known via phone, at initial check in and when we were moving rooms. We were disappointed in our stay especially when rooms with lake views were next door and vacant.

Customer review rating 3.5/5

Maria V. Families - 16/06/2021 Confirmed reviews ALL

Location ways good but noise during night. Breakfast very good . Staff friendly and cooperative. Rooms and bathrooms needs improvements.

Dear Maria, Thank you for taking the time to share your feedback. Its great to read that you enjoyed your stay with us and our prime location. I am sorry to read that you experienced noise during the night, we are a 24 hour reception so please always feel free to let our night team know. I have also passed over your comments regarding the tap to our Maintenance team for them to look into this further. Thank you again for sharing your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located

Customer review rating 4.5/5

D. Couples - 16/06/2021 Confirmed reviews ALL

Very gd

Dear Terrence, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Excellent location

Customer review rating 4.5/5

Anonymous Couples - 16/06/2021 Confirmed reviews ALL

Great place to stay, very convenient location. Staff are very friendly, polite and helpful. The cleaners are awesome! I love the fire place! I will stay here again.

Dear Vannessa, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Average. Can’t handle lots of guests

Customer review rating 3.0/5

June Couples - 16/06/2021 Confirmed reviews ALL

Check in was a shambles. Long queues. No parking - traffic was horrendous and had to go way across town to find a park on the street. Staff didn’t seem to know what was happening. Not sure how the hotel copes with lots of guests

Lovely hotel in a great location

Customer review rating 4.5/5

Debbie Families - 16/06/2021 Confirmed reviews ALL

The hotel is in a great location within easy walking distance of the town centre, lake, gondola and all the cafes, restaurants and bars. We were greeted by friendly reception staff and made to feel very welcome. The room was nice and clean. Overall a great stay!

Dear Debbie, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Central location, parking a bonus.

Customer review rating 4.0/5

Anonymous Couples - 16/06/2021 Confirmed reviews ALL

Enjoyed the cosy beds, service was exemplary, friendly staff, the breakfasts were sensational.

Dear Neil, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location, clean and a perfect stay

Customer review rating 4.5/5

Andrew Friends - 16/06/2021 Confirmed reviews ALL

Hotel was clean and felt very comfortable. Rooms are a nice size, with a great shower and amenities. Price was exceptionally good value

Dear Andrew, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location.

Customer review rating 4.0/5

G. Friends - 16/06/2021 Confirmed reviews ALL

It was a great location, perfect for exploring on foot. The beds were comfortable and a good sized room for the night. The staff were also friendly and helpful.

Dear G.,. Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. I am sorry to read that 2 of your party experienced a rash on their torso. Our Maintenance team check the chorine level's twice everyday. We have gone back through last weeks records and everything does look fine but I have handed this over to our Maintenance Manager so he can look into this further. If you have any further concerns please feel free to contact me directly. We do have rooms that are shower only with no bath and have a glass shower door instead of a curtain. Please feel free to request one of these rooms for any future stays. Thank you again for sharing your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Good Location

Customer review rating 4.5/5

Shannon Business - 15/06/2021 Confirmed reviews ALL

had a good experience staying in the Novotel Queenstown,

Dear Shannon, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and Jason made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location

Customer review rating 3.5/5

Alena Friends - 15/06/2021 Confirmed reviews ALL

Location is great, perfect just walking around the town.

Dear Alena, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us. I am sorry to read that your room smelt of smoke, this has been passed over to our Housekeeping Manager, Thank you again for sharing your feedback and we look forward to welcoming you back in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location

Customer review rating 5.0/5

Trish C. Families - 15/06/2021 Confirmed reviews ALL

Nothing but awesome from reservation to welcome greeting to facilities to staff to proximity to the hub of Queenstown to sadly check out . Will stay again

Dear Patricia, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. Thank you again for your feedback and we hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Novotel Queenstown Lakeside

TripAdvisor rating 5.0/5

joycestilwell 20/04/2021 TripAdvisor review

Absolutely wonderful. Couldn't fault it at all. Concierge Joseph was extremely helpful when we booked for Milford Sound. Staff were friendly and the proximity to everything was fantastic. Also the cooked buffet breakfast was delicious. Would certainly recommend to family and friends.

Dear joycestilwell Thanks for staying with us - we appreciate your feedback and will pass this on to the team. We do hope that you will come back to see us again soon. Regards Jim Moore General Manager

Great location, great service.

TripAdvisor rating 5.0/5

Foodappreciator123 18/04/2021 TripAdvisor review

The hotel is in a fabulous location on the lakeside. The staff members are warm and professional, and they made the experience of checking in and out very easy. The hotel amenities are of a high quality, but the staff and the location are what really makes this spot fabulous.

Dear Foodappreciator123 Thanks for your positive comments - these will be passed on to the team. They all love getting positive feedback from happy guests and it does mean a lot to hear from our guests. ' Sounds like you had a good time - we hope you will be back soon. Regards Jim Moore General Manager

Each return visit gets better

TripAdvisor rating 5.0/5

HansE413 21/03/2021 TripAdvisor review

We have stayed at the Novotel Queenstown Lakeside hotel repeatedly over the years, and during our recent 4-day stay have been delighted to re-experience the quality of care that has brought us back again. Even though our previous stay was 8 months ago, senior, concierge and reception staff recognised us on arrival and greeted us warmly. The appearance of the hotel is smart and inviting, the room was spotless as usual, the buffet breakfast comprehensive and excellent, the dinners excellent, the spa restorative, and the garden inviting. Special opportunity was created to experience and celebrate the America's Cup races. The Bangladeshi cricketers were made to feel comfortable and at home. Throughout all, we sensed and appreciated the quality of staff team spirit. The challenges of COVID-19 have necessitated flexibility and collaboration, and we as guests have benefited. When unexpectedly busy, senior staff have chipped in to help where needed; others have multi-tasked smoothly. We noticed at all times that staff were attentive and helpful, ready to offer extra support where needed - as with a guest confined to crutches and wheelchair after a recent tramping accident. The reciprocity of warmth and friendship we experienced with staff at all levels made this stay, like the precious one, a precious vacation experience. Thank you so much! We already look forward to a return visit in spring!

Dear Hans It is always a pleasure to receive positive comments back about a guests stay and to be able to pass these on to the team. As a regular guest at the hotel over the years it is even more important that we consistently deliver warm service to you so that you do look forward to coming back when time allows. As a team we value the fact that you are so interested in the team as individuals and want to know about them genuinely as people - this really does create a lovely relationship and the team look forward to your visits and are interested in making sure you have an enjoyable time in Queenstown. We look forward to welcoming you back in Spring and whenever you can find time to visit us. All the best and look after yourselves. regards Jim Moore General Manager

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