Novotel Queenstown Lakeside Hotel 4 stars

We asked for a room with a balcony and a view preferably of the lake. We rang ahead and talked over what we were looking for . Our 1st room was 460 and it was poor. Overlooked the car park and there was a constant sound of building . So we asked to move and were allocated room 244. Again this was a disappointment. As we had a balcony but no view. In fact all we could see was the turrent that held the stair well. The real frustration was that rooms 242, 240, 238 all had views of the lake and were vacant. Having moved rooms once we were unwilling to create another move. We should have asked to see the room 1st but we had made our preferences known via phone, at initial check in and when we were moving rooms. We were disappointed in our stay especially when rooms with lake views were next door and vacant.

Location ways good but noise during night. Breakfast very good . Staff friendly and cooperative. Rooms and bathrooms needs improvements.

Very gd

Great place to stay, very convenient location. Staff are very friendly, polite and helpful. The cleaners are awesome! I love the fire place! I will stay here again.

Check in was a shambles. Long queues. No parking - traffic was horrendous and had to go way across town to find a park on the street. Staff didn’t seem to know what was happening. Not sure how the hotel copes with lots of guests

The hotel is in a great location within easy walking distance of the town centre, lake, gondola and all the cafes, restaurants and bars. We were greeted by friendly reception staff and made to feel very welcome. The room was nice and clean. Overall a great stay!

Enjoyed the cosy beds, service was exemplary, friendly staff, the breakfasts were sensational.

Hotel was clean and felt very comfortable. Rooms are a nice size, with a great shower and amenities. Price was exceptionally good value

It was a great location, perfect for exploring on foot. The beds were comfortable and a good sized room for the night. The staff were also friendly and helpful.

had a good experience staying in the Novotel Queenstown,

Location is great, perfect just walking around the town.

Nothing but awesome from reservation to welcome greeting to facilities to staff to proximity to the hub of Queenstown to sadly check out . Will stay again

Absolutely wonderful. Couldn't fault it at all. Concierge Joseph was extremely helpful when we booked for Milford Sound. Staff were friendly and the proximity to everything was fantastic. Also the cooked buffet breakfast was delicious. Would certainly recommend to family and friends.

The hotel is in a fabulous location on the lakeside. The staff members are warm and professional, and they made the experience of checking in and out very easy. The hotel amenities are of a high quality, but the staff and the location are what really makes this spot fabulous.

We have stayed at the Novotel Queenstown Lakeside hotel repeatedly over the years, and during our recent 4-day stay have been delighted to re-experience the quality of care that has brought us back again. Even though our previous stay was 8 months ago, senior, concierge and reception staff recognised us on arrival and greeted us warmly. The appearance of the hotel is smart and inviting, the room was spotless as usual, the buffet breakfast comprehensive and excellent, the dinners excellent, the spa restorative, and the garden inviting. Special opportunity was created to experience and celebrate the America's Cup races. The Bangladeshi cricketers were made to feel comfortable and at home. Throughout all, we sensed and appreciated the quality of staff team spirit. The challenges of COVID-19 have necessitated flexibility and collaboration, and we as guests have benefited. When unexpectedly busy, senior staff have chipped in to help where needed; others have multi-tasked smoothly. We noticed at all times that staff were attentive and helpful, ready to offer extra support where needed - as with a guest confined to crutches and wheelchair after a recent tramping accident. The reciprocity of warmth and friendship we experienced with staff at all levels made this stay, like the precious one, a precious vacation experience. Thank you so much! We already look forward to a return visit in spring!