Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 2,917 reviews

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Novotel Queenstown Lakeside - Image 1
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Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,917 reviews

Customer review rating 4.0/5

Jane B. Friends - Confirmed reviews ALL

Very comfy but bed! Cleaning is f room happened very late in the day and not consistent with towels teplaced, dirty glass removed. Cleaners bottle of water left. Vacuuming did not happen at all.

Dear Jane, Thank you for sharing your feedback following your stay with us at Novotel Queenstown Lakeside. We’re pleased to hear you found the bed very comfortable. However, we sincerely apologize for the inconsistencies you experienced with the housekeeping service, including delayed room cleaning, missed replacements, and items not being cleared properly. This is certainly not the standard we aim to provide. Your feedback has been shared with our housekeeping team for review and improvement. We appreciate you bringing this to our attention and hope to welcome you back for a much smoother experience in the future. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.5/5

Faizah M. A. S. Friends - Confirmed reviews ALL

A comfortable stay- hotel is well located- walking into town was reasonably convenient.

Kia Ora Thank you for your review. We are pleased to hear you had a comfortable stay and enjoyed our convenient location within walking distance to town. We hope to welcome you back again soon. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 3.5/5

Richard B. Couples - Confirmed reviews ALL

We have stayed at the Novotel Lakeside on numerous occasions over the last 10 years and I felt this visit was not up to the standard we have become used to and it was the reason we have continued to return to the Novotel Lakeside. Even as a Gold Accor member the staff seemed disinterested in serving us. On the second morning we chose to have breakfast at the hotel but because we chose not do have breakfast including in our tariff and because our name was not on the list the staff member did not want to allow us to eat there. We explained clearly we knew we would be paying for the meal but she could not seem to understand that. After many minutes of going over the same thing I just asked her to get a superior so I could explain the situation to her. She finally understood the situation and we were admitted. We chose not to eat there again as it was just very embarrassing. We were not offered an upgrade of any nature and I understand it is not always available and even asking for a 1 hour later checkout was denied on the first request. A second request on the next day was successful and we were granted an extra hour. Overall we were disappointed as at no time were we recognised as a Gold Accor member which even Japan and Singapore went out of their way to please us as Gold members. We told one of our friends who was in NZ a week before us to stay at the Novotel Lakeside ( non Accor member) and she too was disappointed.

Dear Richard Thank you for your continued loyalty and for taking the time to share your detailed feedback as an ALL Gold member. We are very sorry to hear that this visit did not meet the standard you have come to expect from your previous stays with us over the years. Please accept our apologies for the breakfast experience and the confusion surrounding your entry to the restaurant. We understand how frustrating this situation must have felt, and your comments have been shared with the relevant team for review and additional training. We also regret that you did not feel recognised as an ALL Gold member during your stay. While upgrades and late check outs are always subject to availability, we understand the importance of acknowledging our loyal members and providing a welcoming experience. We appreciate your honest feedback and are sorry to hear both you and your friend left disappointed following your stays. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 3.0/5

Gaylene B. Couples - Confirmed reviews ALL

Great location within short flat walking distance to waterfront, restaurants and shops. The reception and restaurant staff provided excellent friendly service. Bed was comfortable and the room could do with updating. Small bathroom. Housekeeping trolleys and used linen left in passageways nearly all day. Queenstown room rates are expensive and Novotel parking is costly at NZ$50 per night. Note: After checking in we needed to change our allocated room which had shower over bath and reception were able to change us to one of the few rooms that have a walk in shower.

Dear Gaylene Thank you for your detailed feedback. We are pleased to hear you enjoyed our central location and that our reception and restaurant teams provided friendly and welcoming service during your stay. It is also good to know the team was able to assist with changing your room to one better suited to your needs. At the same time, we appreciate your comments regarding the room condition, bathroom size and hallway presentation. Your feedback regarding housekeeping trolleys and linen left in the corridors has been shared with our housekeeping team for review, as we understand this does not reflect the standard expected. We also understand your comments regarding parking costs. As we are located in the heart of Queenstown, valet parking is limited and priced in line with the local area. Thank you again for taking the time to share your experience. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 3.5/5

Laurie P. Couples - Confirmed reviews ALL

Clean and tidy. Good service Friendly staff

Dear Laurie Thank you for your review and for your loyalty as an ALL Platinum member. We are pleased to hear you enjoyed our great location and found the hotel clean and tidy, with friendly service from the team. It is also lovely to know you appreciated our sustainability initiatives, including the option regarding linen changes during your stay. We hope to welcome you back again soon. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Other web-users rate our hotel

  • 1,974 reviews 9.1/10 Location
  • 1,880 reviews 5.8/10 Room
  • 1,798 reviews 8.2/10 Service
  • 24 reviews 4.7/10 WiFi
  • 739 reviews 5.2/10 Comfort
  • 574 reviews 3.4/10 Vibe
  • 516 reviews 8.4/10 Breakfast
  • 515 reviews 5.9/10 Cleanliness

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