Novotel Queenstown Lakeside Hotel 4 stars

Customer review rating 4.4/5 16,002 reviews

ALLSAFE approved hotel

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Novotel Queenstown Lakeside
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+ 27 Services

Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LaundryPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • GolfPaying
  • Outdoor tennis court (nearby)Paying
  • Bicycles rental (nearby)Paying
  • SkiingPaying
Business services
  • 1 Meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER :  AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Two Double Beds

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard room with One Queen Bed and Special Access Bathroom

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with one Kingsize Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with Two Double Beds, Alpine view

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with One King Bed, Alpine view

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Lakeside Room with Two Double Beds

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: Lake View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Lakeside Room with one Kingsize Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Lake View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

ELEMENTS

Type of cuisine: International

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Menu (PDF)

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS LOUNGE

Non contractual photo

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

16,002 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,830 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great stay

Customer review rating 5.0/5

Subh G. Families - 11/04/2021 Confirmed reviews ALL

Had a great time. Friendly staff. Good amenities. Convenient location.

Dear Rituparna, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made you feel welcome. We look forward to seeing you back at the Novotel Lakeside again soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location

Customer review rating 4.5/5

Eileen Couples - 11/04/2021 Confirmed reviews ALL

Ecen though parts of the hotel is getting dated we found very friendly staff, the room was clean and tidy plus we wanted to take the bed home with us because it was so comfy.

Dear Eileen, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location and service

Customer review rating 4.5/5

Jwhom Families - 10/04/2021 Confirmed reviews ALL

No rental car needed when you stay this close to the lake, takeaways, coffee shops, restaurants and the town. All the tour operators picked us up at the hotel or in the town centre which was a nice 5min walk away. Fresh omelettes and juicing fresh fruit & veges was a nice touch at breakfast buffet. Reception was a pleasure to deal with, laundry facilities appreciated, we loved our room and look forward to staying again soon! Accor plus benefits made it great value for our family of 4.

Dear Jean, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you enjoyed your stay with us and our friendly team made sure that you were well looked after. Also nice to read that you made great use of your Accor Plus Benefits. Thank you for taking the time to share your feedback and we hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located

Customer review rating 4.5/5

Ann-maree Families - 10/04/2021 Confirmed reviews ALL

The location was perfect and so close to everything! The buffet breakfast was exceptional. Staff were friendly and very helpful. Definitely would rebook and recommend.

Dear Ann-Maree, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. Also nice to read that you enjoyed our buffet breakfast each morning. Thank you for taking the time to share your feedback and we hope to welcome you back to the Novotel in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Unhelpful negative desk staff that got everything about my booking incorrect

Customer review rating 1.0/5

Sally B. Families - 10/04/2021 Confirmed reviews ALL

Terrible. Uncomfortable room and bed. Front desk staff acted as if I hadn’t booked snd terribly difficult

Great location

Customer review rating 4.5/5

Angela L. Solo - 10/04/2021 Confirmed reviews ALL

Very comfortable and enjoyable. Hotel very centrally located

Dear Angela, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located great holiday

Customer review rating 4.5/5

Mark. Families - 10/04/2021 Confirmed reviews ALL

Excellent as always have stayed many times, all staff were welcoming and friendly, spa dining were great, see you soon.

Dear Mark, Thank you for taking the time to share your feedback. Its great to read that you had another wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located.. Staff friendly and very helpful.

Customer review rating 5.0/5

Ross Couples - 10/04/2021 Confirmed reviews ALL

Had our 3 bags stored for 4 days and they were in our room when we returned from our adventure

Dear Ross, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Central location Fitz us well.

Customer review rating 5.0/5

Robert B. Families - 09/04/2021 Confirmed reviews ALL

Very pleasurable with particular satisfaction of welcoming and helpful staff.

Dear Rob, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel again soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location

Customer review rating 3.5/5

Cat Families - 09/04/2021 Confirmed reviews ALL

Great location, handy to tourist attractions and an easy walk to great restaurants and shops.

Dear Catherine, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Novotel Lakeside in the near future. Ashleigh Judd Warm Regards, Guest Relations Manager
Customer review rating 5.0/5

Anonymous Families - 09/04/2021 Confirmed reviews ALL

Well located to the central city , airport & tourism activities that we required.

Dear Maureen, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location

Customer review rating 5.0/5

Anonymous Families - 09/04/2021 Confirmed reviews ALL

Had a lovely pleasant stay at Novotel Queenstown - wonderful location - staff very accomodating

Dear Roanne, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Reunited

Customer review rating 4.5/5

Nigel L. P. Couples - 09/04/2021 Confirmed reviews ALL

We arrived late evening, after a stressful day (flights cancelled, rebooked etc.) and bar just closing! The bar staff were most obliging, considering it was Easter Friday (a public holiday) and allowed us and other fellow passengers access to the bar for a further 15 minutes, which was much appreciated. The hotel is ideally located and our family have returned regularly, over the last 30 years. It (the hotel) continues to move with the times, and Accor has been a welcome addition, to service upgrades, and rewards for loyalty. Overall top marks for hospitality, and a suggestion to the owners, that they support Accor with some much needed maintanence e.g. carpets marked and stained in walkways, vents falling out of walls etc.

Dear Leigh, We very much appreciate your comments regarding your stay at the Novotel Lakeside. It is great to read that you enjoyed another stay with us and our friendly team made sure you will well looked after. I have passed over your lovely comments to our Bar Team. We have recently replaced the carpets in the lobby and are looking into replacing the carpets in the lifts and hallways. Thank you for taking the time to share your feedback and we look forward to welcoming you back in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Fantastic hotel, clean and well located!

Customer review rating 5.0/5

Laura Families - 08/04/2021 Confirmed reviews ALL

We had a wonderful stay. The location is perfect with small children to get around. Staff were aamazing so happy and helpful! Especially the breakfast team both days! We will definitely be back!

Dear Laura, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you enjoyed your stay with us and our amazing team made sure that you were well looked after. Thank you for taking the time to share your feedback and we hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Fit for Royalty

Customer review rating 5.0/5

Edmund Families - 08/04/2021 Confirmed reviews ALL

Absolutely wonderful, very well accommodated and the food was great. Rooms are very clean and nicely decorated, complete toiletries, and appliances.

Dear Edmund, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you enjoyed your stay with us and our friendly team made you feel welcome. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location, Happy Family!

Customer review rating 5.0/5

K F. Families - 08/04/2021 Confirmed reviews ALL

Loved everything. Everyone was so helpful and kind.

Dear Kirstin, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Exceptional stay

Customer review rating 5.0/5

Manatsanant K. Friends - 08/04/2021 Confirmed reviews ALL

Friendly staff Great location Comfortable beds

Dear Manatsanant , Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great stay

Customer review rating 4.0/5

Chris Couples - 08/04/2021 Confirmed reviews ALL

Tidy rooms, pleasant staff, great location

Dear Chris, Thank you for taking the time to share your feedback. Its great to read that you enjoyed your stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located, clean and welcoming

Customer review rating 5.0/5

Jen Couples - 08/04/2021 Confirmed reviews ALL

A fabulous experience. We walked the Milford Track and stayed at Novatel for two days on either side of the trip. Check in experience was superb, our luggage was stored and in our room on our return, the rooms were clean and comfortable and it was an easy walk to restaurants and the waterfront. Would definitely stay again. The rooms open onto a courtyard and gives a feeling of space.

Dear Jenny, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a wonderful stay with us and enjoyed our prime location. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Convenient Location

Customer review rating 4.5/5

Norman J. Couples - 08/04/2021 Confirmed reviews ALL

Two separate days different rooms both very acceptable overlooking the lake.

Dear Norman, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

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