Novotel Queenstown Lakeside Hotel 4 stars

Before and after Milford Track with Ultimate Hikes. All worked very well. Luggage stored while on the walk and already in room on our return n

I like the location of the hotel, the spacious rooms and the helpful staff. This was my third stay in 12 months so is evidence with my satisfaction.

Was good, staff are always friendly. This time thought we ordered some champagne at the restaurant which was $103 a bottle, however was brought a different bottle and then charged $130 because you didn't have stock.

Friendly front staff, good location, room service could be better.

Family vacation, lots to do, helpful with parking, amazing location.

Awesome location; lovely property.

Have spent a lot of enjoyable time at Novotel Lake Side Queenstown over 2020/2021, you still haven't let us down. I imagine you will be seeing us more often in the future.

Stayed here with a group of friends, and we all had the same complaints. The bedrooms were good, however the size and condition of the bathrooms were not great at all. The bathrooms were dated, our door was broken at the bottom, there was black mould in places and the main gripe being the showers were just too small. The bathrooms also had absolutely no ventilation, which meant that every time someone had a shower, the whole bathroom was wet.. and I mean wet. The walls, toilet roll, floors, everything was totally wet. The bedrooms that we had were the Lakeside view in the 415, 413, 417.

The staff was very understanding, specially Marty who understood our preference and immediately helped in getting our required rooms. Extremely happy with the service.

A handy place to overnight at the start and end of walking the Milford Track.

Really good as we always stay at the novotel. For some reason my accor number has not been put in your system so we may have missed out on some benefits. Was a bit annoyed that I'd prepaid the room as we were initially having 3 adults in the room and the rate was high. When I decided to get another room so we'd have two in one room and two in another I couldn't change the booking from the initial three which I felt wasnt fair. This didn't sit well considering early booking of the room was over $1000 for 3 nights and the second room was only $680 approx.

well run Hotel

Made to feel very welcome.

Check in was terrible. My husband sat in the car while I checked us in. Then I had to go out and bring the bags in and take them to our room all on my own. Then I had to go back and carry my sleeping child in while my husband drove around searching for a park. There was no information given about where breakfast was served. There wasn’t much of anything. Then the room was pretty small and had a shower curtain which is pretty old and gross. Luckily as the stay went on, the service improved but it didn’t start well!

Had 2 stays. First stay had really noisy fridge which was annoying all night. Second stay different room and was great stay. Comfortable beds