Novotel Queenstown Lakeside Hotel 4 stars

Customer review rating 4.4/5 15,986 reviews

ALLSAFE approved hotel

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Novotel Queenstown Lakeside
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+ 27 Services

Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LaundryPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • GolfPaying
  • Outdoor tennis court (nearby)Paying
  • Bicycles rental (nearby)Paying
  • SkiingPaying
Business services
  • 1 Meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER :  AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Two Double Beds

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard room with One Queen Bed and Special Access Bathroom

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with one Kingsize Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with Two Double Beds, Alpine view

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with One King Bed, Alpine view

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Lakeside Room with Two Double Beds

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: Lake View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Lakeside Room with one Kingsize Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Lake View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

ELEMENTS

Type of cuisine: International

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Menu (PDF)

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS LOUNGE

Non contractual photo

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

15,986 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,836 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Central location Fitz us well.

Customer review rating 5.0/5

Robert B. Families - 09/04/2021 Confirmed reviews ALL

Very pleasurable with particular satisfaction of welcoming and helpful staff.

Dear Rob, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel again soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location

Customer review rating 5.0/5

Anonymous Families - 09/04/2021 Confirmed reviews ALL

Had a lovely pleasant stay at Novotel Queenstown - wonderful location - staff very accomodating

Dear Roanne, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Fantastic hotel, clean and well located!

Customer review rating 5.0/5

Laura Families - 08/04/2021 Confirmed reviews ALL

We had a wonderful stay. The location is perfect with small children to get around. Staff were aamazing so happy and helpful! Especially the breakfast team both days! We will definitely be back!

Dear Laura, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you enjoyed your stay with us and our amazing team made sure that you were well looked after. Thank you for taking the time to share your feedback and we hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Fit for Royalty

Customer review rating 5.0/5

Edmund Families - 08/04/2021 Confirmed reviews ALL

Absolutely wonderful, very well accommodated and the food was great. Rooms are very clean and nicely decorated, complete toiletries, and appliances.

Dear Edmund, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you enjoyed your stay with us and our friendly team made you feel welcome. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location, Happy Family!

Customer review rating 5.0/5

K F. Families - 08/04/2021 Confirmed reviews ALL

Loved everything. Everyone was so helpful and kind.

Dear Kirstin, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Exceptional stay

Customer review rating 5.0/5

Manatsanant K. Friends - 08/04/2021 Confirmed reviews ALL

Friendly staff Great location Comfortable beds

Dear Manatsanant , Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great stay

Customer review rating 4.0/5

Chris Couples - 08/04/2021 Confirmed reviews ALL

Tidy rooms, pleasant staff, great location

Dear Chris, Thank you for taking the time to share your feedback. Its great to read that you enjoyed your stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located, clean and welcoming

Customer review rating 5.0/5

Jen Couples - 08/04/2021 Confirmed reviews ALL

A fabulous experience. We walked the Milford Track and stayed at Novatel for two days on either side of the trip. Check in experience was superb, our luggage was stored and in our room on our return, the rooms were clean and comfortable and it was an easy walk to restaurants and the waterfront. Would definitely stay again. The rooms open onto a courtyard and gives a feeling of space.

Dear Jenny, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a wonderful stay with us and enjoyed our prime location. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Convenient Location

Customer review rating 4.5/5

Norman J. Couples - 08/04/2021 Confirmed reviews ALL

Two separate days different rooms both very acceptable overlooking the lake.

Dear Norman, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Good location, outdated rooms

Customer review rating 3.0/5

Summer A. D. Couples - 08/04/2021 Confirmed reviews ALL

When first arriving at the hotel our bathroom floor had pubic hair as well as staining in the bathroom facilities. Marty, the operations manager, was fantastic and managed to get us to a different room which was an improvement. He was incredibly accommodating and did and outstanding job so props to him. I would say overall the location is perfect however the rooms themselves are dated and in major need of renovation. The first room we stayed in was actually a more expensive room category, however having stayed before, it was actually worse than the cheaper room category I had experienced previously. The reception, buffet breakfast and restaurant/bar are nice, it’s just a shame the rooms aren’t more up to date and modern. If some updating and renovations were to occur we would return.

Great stay

Customer review rating 4.5/5

Pete Friends - 08/04/2021 Confirmed reviews ALL

Very welcoming on arrival, quick, efficient and friendly. Great room.

Dear Peter, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location, great service

Customer review rating 5.0/5

Amber Families - 07/04/2021 Confirmed reviews ALL

We had a great, relaxing family holiday at the Novotel. You can't beat the location, great accessibility to the town centre, cafes, restaurants, entertainment and of course the lakeside playground and botanic gardens. Great service,

Dear Amber, Thank you for taking the time to share your feedback. Its great to read that you enjoyed your stay with us especially our prime location! We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location, room with fabulous views and afternoon sunshine

Customer review rating 5.0/5

Delwyn R. Couples - 07/04/2021 Confirmed reviews ALL

Staff very obliging as well as extremely helpful and flexible with my disabled husband.

Dear Delwyn, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located but aging hotel

Customer review rating 3.5/5

Indy Couples - 07/04/2021 Confirmed reviews ALL

The hotel has an excellent location. Our lake-facing room turned out to be lake-side room (with only a little view of the lake, obscured by trees). However, the trees looked lovely in the fall and the hubbub of people going about doing touristy or exercisy things made it an interesting location. The king bed was not right. It was raised in the middle for some reason. And it was not ok to sleep on. The room service was good, although late. But given it was really busy weekend for the hotel, it can be overlooked. The Nespresso machine made lovely coffees, so waking up in the morning, with a view of the trees outside (with a bit of lake peeping through) made it a pleasant start to the day. The room and the hotel corridors etc. felt very aged. The staff was very good, except for the gentleman who checked us out. He insisted that our credit card on file had expired, when it was he who had entered the wrong details for the card in the system. Did not try the restaurant, but our friends did and they were quite satisfied with the breakfast. The hotel's location provides it a lifeline. Else for the price, the hotel would not provide value. The hotel building has historic signficance, I was told was a tour guide. However, there did not seem to be any mention of it in the hotel literature. Would be good if they highlighted that and gave a bit of the story around it.

Happy with the lake view in our room. Happy with service, comfort and ease of stay

Customer review rating 4.5/5

Ros S. Couples - 07/04/2021 Confirmed reviews ALL

As above :)

Dear Rosalyn, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Excellent

Customer review rating 5.0/5

Duncan L. Couples - 07/04/2021 Confirmed reviews ALL

Great level of service

Dear Duncan, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location

Customer review rating 5.0/5

Anthea Couples - 07/04/2021 Confirmed reviews ALL

We had a fantastic time and really enjoyed our stay. We really enjoyed the spa pool and found the bar a pleasant place to have a drink.

Dear Anthea, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a wonderful stay with us and enjoyed our spa. Thank you for taking the time to share your feedback and we hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Location makes up for anything else

Customer review rating 3.5/5

Christine Families - 07/04/2021 Confirmed reviews ALL

We had high expectations, having stayed here 12 years ago on out first trip to Queenstown. The location is perfect. Right smack by the lake. And in the quiet part of it. We were in the Chirch wing, by the roadside, but couldnt hear any road noise on a busy easter weekend. But, our next door neighbours smoked outside their room, we could smell cigarette smoke. The room is so in need of renovation. If not for the fancy amenities and nice beddings, you would think you are staying at a motel. Doors are sticking, bathroom has some moulds. Must give credit to the staff for doing everything they can to please guests.

Dear Christine, Thank you for taking the time to share your feedback. It is great to read that you enjoyed your stay with us and our frienldy team made sure that you were well looked after. We are currently in the planning stages of a Hotel refurb- which is very exciting. I have passed over your comments regarding the bathroom to our Maintenance Manager for him to look inot further. I would have to agree we are very lucky with our location and it is one of our biggest selling points. Thank you again for sharing your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Professional standards met

Customer review rating 4.5/5

Anonymous Solo - 07/04/2021 Confirmed reviews ALL

Pleasant environs supported by pleasant and helpful staff

Dear Barbara, Thank you for taking the time to share your feedback. Its great to read that you had a enjoyable stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Everyone was very accommodating and friendly

Customer review rating 5.0/5

Anonymous Couples - 07/04/2021 Confirmed reviews ALL

Barry and I had a lovely stay and would recommend it, to any of our friends

Dear Maree, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

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