Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 2,881 reviews

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Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,881 reviews

Customer review rating 2.0/5

Fergal M. Couples - Confirmed reviews ALL

Lake view hotel with a view of the carpark. Not impressed. No sockets beside bed to charge phones. Driving around town for half hour to find parking. No saunas or similar.Have stayed in 3☆ hotels in NZ with better facilities. Was going on daytrip early and couldn't order breakfast takeaway unless I paid more.

Dear Fergal, Thank you for taking the time to share your feedback following your stay at Novotel Queenstown Lakeside. We are genuinely sorry to read that your experience did not meet your expectations. We understand how disappointing it must have felt to book a lake view room and find the outlook not quite what you had anticipated. Your comments regarding the bedside power sockets and the inconvenience of finding parking in town are also appreciated, as feedback like this helps us identify areas where we can improve. Regarding parking, Queenstown can be particularly busy, and we regret that securing a space took longer than expected. We do offer limited on-site parking, subject to availability, and our team is always happy to assist with alternatives whenever possible. While we do not have sauna facilities, we would like to highlight that we offer a private hot pool exclusively for in-house guests, which many guests find a wonderful way to relax after a day exploring. We also have a fitness centre available for guest use. We are sorry if these facilities were not clearly communicated during your stay. In relation to breakfast, we understand early departures can make dining arrangements challenging. we would like to clarify that takeaway breakfast boxes are available to collect prior to 6:00am. These do need to be pre-ordered with our team the evening before, and guests can then conveniently pick them up from reception before heading out for the day. We apologise if this option was not clearly communicated during your stay. We truly value your feedback and regret that we did not provide the level of experience you were hoping for. We hope you might consider giving us another opportunity in the future to deliver a stay more in line with your expectations. Kind regards, Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 2.5/5

Kerry S. Couples - Confirmed reviews ALL

It is a good location however don’t be taken in by offers to upgrade which we were. It is Lakeside not Lakeview. There is no view! I did request the upgrade when it was offered a couple of days before our arrival, anticipating a Lakeview. When I questioned it and stated we did not get a Lakeview and respectfully asked not to be charged for the upgrade as there was no view I was declined and they took it from my credit that they had on file. I was given the huge description it is Lakeside not Lakeview. It’s a basic hotel. Be aware, only book a standard room as that is all it is. Absolutely false misrepresentation.

Dear Kerry, Thank you for sharing your feedback following your stay at Novotel Queenstown Lakeside. We are very sorry to read of your disappointment regarding the room upgrade. We understand how frustrating it must have been to anticipate a lake view and feel that this expectation was not met upon arrival. To clarify, our “Lakeside” room category refers to the hotel’s prime lakeside location and positioning within the property, rather than guaranteeing a direct or uninterrupted lake view. Our “Lake View” room category is specifically designated for rooms that offer direct views of Lake Wakatipu. We sincerely apologise if this distinction was not clearly explained at the time the upgrade was offered, as we never wish for our guests to feel misled in any way. Regarding the upgrade charge, upgrades confirmed prior to arrival are processed as agreed at the time of acceptance. However, we are sorry that the explanation provided during your stay did not leave you feeling heard or satisfied. Your feedback has been shared with our team to ensure we communicate room categories and inclusions more clearly moving forward. We regret that your experience left you feeling disappointed and appreciate you bringing this matter to our attention. We hope you may consider staying with us again in the future, allowing us the opportunity to provide a more positive and transparent experience. Kind regards, Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.0/5

Penny D. Couples - Confirmed reviews ALL

It's a busy hotel but we were still well looked after. Our room was spacious, clean, well appointed and nice and quiet.

Dear Penny, Thank you so much for taking the time to share your lovely feedback following your stay at Novotel Queenstown Lakeside. We’re delighted to hear that, even during a busy period, you felt well looked after. It’s wonderful to know you found your room spacious, clean, well appointed, and peaceful, providing a comfortable retreat is exactly what we aim for. Your kind words about Prabhat are especially appreciated. We’re so pleased to hear that his attentive and solicitous service made a positive impression on your stay. We will be sure to pass along your feedback to him, as recognition like this means a great deal to our team. Thank you again for choosing to stay with us. We hope to welcome you back to Queenstown for another relaxing visit in the near future. Warm regards, Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 2.0/5

Rim N. S. Couples - Confirmed reviews ALL

When we checked-in after 2pm, the room was not ready. When we enquired about parking, we were told it was full; but the concierge gave us very helpful advice to find street parking. The key cards to our room did not work; the concierge reprogrammed the cards and sent me back up to my room; they still did not work, so she reprogrammed the cards again and accompanied us back to our room. When she realized the situation, she called for assistance to have our room door reprogrammed. We were offered a welcome drink; the pineapple juice I was offered tasted stale. The bathroom was so small there was no room to hang used towels. For a hotel of this standing, I expected better.

Kia Ora Thank you for taking the time to share your experience. We are very sorry to read that your arrival did not go smoothly. After travelling, it is frustrating to find your room not ready after the advised check in time, and we apologise for this delay. We also regret the inconvenience caused by the key card and door programming issues. While we appreciate your patience and are pleased our concierge continued assisting until the matter was resolved, this should have been seamless from the beginning. Regarding parking, as we are located in the heart of Queenstown, onsite parking is limited and subject to availability. We are glad our concierge was able to provide helpful guidance for street parking. We understand your expectations and regret that we did not meet them on this occasion. Thank you for bringing these matters to our attention. Sincerely, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 1.5/5

Mark P. Families - Confirmed reviews ALL

sadly bad weather in Wellington delayed our trip (air New Zealand canneled flight) but we were charged for those days not present. That took the shine off the holiday. It serves as a warning to all we tell about our first time in Queenstown.

Dear Mark, Thank you for taking the time to share your experience following your recent booking with Novotel Queenstown Lakeside. We are truly sorry to hear that severe weather in Wellington and the cancellation of your flight with Air New Zealand disrupted your travel plans. We completely understand how disappointing and stressful this situation must have been, particularly when it impacted your long-anticipated first visit to Queenstown. We also sincerely regret the frustration surrounding the charges for the nights you were unable to attend. Our cancellation terms are aligned with the conditions agreed to at the time of booking, which is why the charges were applied. However, we fully appreciate that circumstances such as weather-related airline cancellations are outside of your control, and we understand how this has overshadowed your overall impression of the holiday. Please know that your feedback is important to us. Situations like this are never our intention, and we are sorry that this experience became the lasting takeaway from your trip. If you have not already done so, we would welcome you to contact us directly with your booking details so our team can review the matter further. Mark, we truly regret that your first experience in Queenstown was impacted in this way, and we hope there may be an opportunity in the future to restore your confidence in staying with us. Warm regards, Guest Relations Team Novotel Queenstown Lakeside

Other web-users rate our hotel

  • 1,999 reviews 9.1/10 Location
  • 1,873 reviews 6/10 Room
  • 1,816 reviews 8.3/10 Service
  • 24 reviews 5.7/10 WiFi
  • 734 reviews 5.5/10 Comfort
  • 558 reviews 3.6/10 Vibe
  • 516 reviews 8.4/10 Breakfast
  • 500 reviews 6.5/10 Cleanliness

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