Mercure Shanghai Global Harbor 4 stars

TripAdvisor rating 3.5/5 56 reviews

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Mercure Shanghai Global Harbor - Image 1
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No 1305 North Kaixuan Road, Putuo District, Shanghai Province, 200063 SHANGHAI, China

Description

Hotel extras

  • Each room features a large plasma screen television and wonderful views.

Our accommodation(s)

Hotel location

Mercure Shanghai Global Harbor

No 1305 North Kaixuan Road, Putuo District, Shanghai Province
200063 SHANGHAI
China

GPS:31.2403038, 121.4193076

Telephone
Fax +86 21 6176 4522

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

YUE

Non contractual photo

Located on level 3, our restaurant serves Eastern and Western cuisine and provides guests with a delicious and healthy breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  3.5/5  56 reviews

Worst Stay in Mercure Branded Hotel

TripAdvisor rating 1.0/5

StevenTanTACGroup TripAdvisor review

This hotel damages Accor good name and brand. Checked in on 15 Oct midnight, 1230am to a gloomy lobby as if this is a 2-star hotel. The receptionist was not able to locate my booking. It was only after 10 minutes of searching that he found my booking. Was told that the air conditioning for the entire hotel is NOT WORKING and need a week or so to fix. However, they were kind enough to offer a standing fan for me. Checked out immediately the next morning and shifted to another botel As a Platinum Member of Accor Group, this is the worst stay I ever had under Mercure brand. Not recommended. Time to rethink if Accor should be running this hotel.

Excellent. Much improved from before.

TripAdvisor rating 4.0/5

jonahmobile Couples - TripAdvisor review

I stayed at this hotel in early 2019 and I remembered the service to be bad. The housekeeping staff at that time would enter the rooms daily, whether or not you put the Do Not Disturb light on. The front desk was also very unprofessional and caused my booking /check-in to be messed up. This time however, WHAT A CHANGE. I wonder if there was a change in management because the staff were fully professional and the service was definitely worthy of a 4-star rating, if not 5. The room is the best for the money in Shanghai, and I have stayed in many hotels in Shanghai. Super comfortable bed and pillows, excellent toilet and shower layout and design, comfortable furniture and large work desk. I stayed around a month as I kept extending my stay! If you order food delivery from a Chinese delivery app, you can request the front desk to send it up to your room using the robot. Staff are very friendly and professional, especially during the COVID-19 pandemic period. I would definitely return to stay here. ps. I hope the hotel will put up the Mercure sideboard somewhere on the building as the hotel is almost "hidden" due to it not looking like a hotel at all and you won't see a Mecure logo anywhere until you are facing the entrance.

Mix bag. Not worthy of the Mecure Hotel and Accor brands.

TripAdvisor rating 2.0/5

jonahmobile Business - TripAdvisor review

The main positive is the room. The room is a fantastic hard product and is well appointed, of the standards of an accor hotel brand. The other positive is the location as the hotel is right next to the Global Harbor Mall and the subway station so it is very convenient. That's where the positive ends. The staff at the counter apparently checked me in directly and cancelled my online booking but then the online booking site called me days later asking why I didn't check in?? They also said they made me a gold member of the hotel but do Accor hotels give out their own membership.....? Took a photo of my passport too which made me feel very uncomfortable. It also seems as though most of the guests who stay at this hotel are local tourist. I hardly saw any other business travellers or foreigners at all. The buffet breakfast is terrible as well. But as a gold member, it was free so I can't complain. It almost feel like the owner of the hotel simply bought the license to use the Accor and Mecure branding but apart from the room, nothing else about this place felt like an Accor group product. Aircon wasn't even working! It is such a mix bag, I am not even sure myself if I will come back here.

A mixed stay

TripAdvisor rating 4.0/5

martinI6700QB Couples - TripAdvisor review

This hotel is well located for the Bund and old Shanghai. Rooms are a decent size and good quality. Breakfast was a decent choice. What let it down was bar service. It is a small counter tucked away in a corner and more akin to a lost property room than that expected in a business class hotel. A party of us struggled to get end of tour drinks as it closed at 10pm!

Great place!

TripAdvisor rating 4.0/5

985kirank Business - TripAdvisor review

The lobby looks spectacular and the check in was smooth. The view from the room is amazing with the Shanghai skyline being ever present. Rooms are well appointed. Had some difficulty communicating with the staff but that's not an issue local to the hotel.

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Other web-users rate our hotel

  • 565 reviews 9.4/10 Location
  • 649 reviews 9.2/10 Room
  • 861 reviews 9.5/10 Service
  • 10 reviews 8.3/10 WiFi
  • 430 reviews 9.9/10 Cleanliness
  • 233 reviews 9.6/10 Vibe
  • 184 reviews 7/10 Comfort
  • 138 reviews 9.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.