Hotel Shanghai Hongqiao - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 3.8/5 33 reviews

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Description

Our accommodation(s)

Hotel location

Hotel Shanghai Hongqiao - Handwritten Collection

No 5 Zunyi South Road, Changning District
200336 SHANGHAI
China

GPS:31.21, 121.41001

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  33 reviews

Customer review rating 3.5/5

Jay D. Couples - Confirmed reviews ALL

Stayed 4 nights, room was fine, bathroom needed minor repairs. Some decor is dated, but fits the hotel character. No bar, couldn't tell anyone the price for breakfast as it wasn't offered to us. Staff are all very friendly and helpful. I would say more of a 4 star quality. Concierge could do with more local knowledge of where metro stations are and local shop to get items. Had to discover this ourselves even after asking.but overall a comfortable stay simply lacking in hotel services. With the amount of food deliveries for guests, the hotel should take note of this and provide restaurant services all day and into the evening. The need for a bar would improve the overall facilities provided.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 0.5/5

Priya S. Business - Confirmed reviews ALL

The reception desk didnt put me on the All accor floor and gave a basic room. When I added extra breakfast for 1 more guest, they dont give you the discount for a member. The bathroom flush n seat water system was not working. Very poor service for 2nd visit, I stayed at same hotel for first 3 days and the service was good but the room for last day was really pathetic and front desk doesnt understand when you ask in english

Dear, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Wing C. C. Business - Confirmed reviews ALL

The hotel is well decorated in addition to being close to my business contacts. However, I was not offered welcome drinks nor invitation to Executive Lounge during checking in. At last the receptionist asked me to visit the lounge after my enquiry at the front desk. Hopefully I do not have to experience similar embarrassing situation during my next visit.

Dear, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Lusi L. Families - Confirmed reviews ALL

Title: A Magical Babymoon Stay! 🐘🌹✨ ⭐⭐⭐⭐⭐ My husband and I stayed at the Hotel Shanghai Hongqiao - Handwriten Collection to celebrate our babymoon, and it was absolutely unforgettable! 🎀🤰💕 A HUGE thank you to Duty Manager Abby Liu – she went above and beyond to make our stay extraordinary! 🙌✨ We received a wonderful room upgrade to a suite 🛋️, and the room was beautifully decorated with towel art of little elephants 🐘 and rose petals 🌹 on the bed. Such a sweet surprise! We were also greeted with welcome fruits 🍎🍊 and local butterfly pastries 🦋🍪 – so thoughtful! Special thanks to Lydia Xu for the heartwarming handwritten card 💌 – it truly made us feel special. 💖 As an Accor Platinum member 💎, even though the hotel doesn't have its own executive lounge, the amazing front desk team arranged for us to enjoy the executive lounge access at the nearby Swissôtel on the very same day! 🥂☕️ That kind of hospitality is rare and deeply appreciated. Breakfast was a highlight! 🍳🥐 The spread was generous, the pastries and breads were absolutely outstanding 🥖🧁, and the fresh honeycomb on display was such a unique and delightful touch – we loved it! 🍯✨ They also kindly granted us a late checkout the next day 🛏️⏰, which made our babymoon even more relaxing and stress-free. Everything about our stay was flawless and beyond expectations 🌟. We left with full hearts and beautiful memories. If you're looking for a warm, thoughtful, and luxurious babymoon getaway – this is the place! 💯 Thank you again to Abby, Lydia, and the entire team! 🙏❤️ We can't wait to come back! 🍼👶✨

Customer review rating 5.0/5

Jianguo D. Couples - Confirmed reviews ALL

Room is super clean and spacious. Front desk is nice, helpful, and friendly. The hotel is located within walking distance of 3 subway lines.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 367 reviews 9.4/10 Location
  • 418 reviews 7.8/10 Room
  • 527 reviews 8.6/10 Service
  • 386 reviews 6.8/10 Vibe
  • 212 reviews 8.8/10 Cleanliness
  • 187 reviews 8.8/10 Breakfast
  • 117 reviews 8.9/10 Value
  • 115 reviews 8.2/10 Food

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