Grand Mercure Shanghai Hongqiao

Customer review rating (ALL Rating) 4.8/5 270 reviews

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Grand Mercure Shanghai Hongqiao - Image 1
Grand Mercure Shanghai Hongqiao - Image 2
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Grand Mercure Shanghai Hongqiao - Image 4
369 Xian Xia Road, 200336 SHANGHAI, China

Description

Hotel extras

  • Close to National Exhibition and Convention Centre, Hongqiao Airport

  • Sitting in the heart of Hongqiao CBD with easy access to city center

  • Free broadband internet and WIFI throughout the hotel

  • Electronic toilet seats in all rooms

  • New Executive Rooms with extensive benefits, i.e. breakfast, cocktails, etc.

Our accommodation(s)

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Hotel location

Grand Mercure Shanghai Hongqiao

369 Xian Xia Road
200336 SHANGHAI
China

GPS:31.205961, 121.396887

Telephone
Fax +86 21 5153 3555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L'ATRIUM RESTAURANT

Located on level two, L'Atrium is a graceful and cozy restaurant providing a fine dining selection including international breakfast fare, themed buffets, and French infusion à la carte services.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  270 reviews

TripAdvisor Rating  4.0/5  993 reviews

A Comfortable and Convenient Stay in Shanghai

Customer review rating 5.0/5

Jw Families - Confirmed reviews ALL

Grand Mercure Shanghai Hongqiao offers a fantastic blend of comfort, convenience, and excellent service. The spacious and well-appointed rooms provide a relaxing retreat, with modern amenities and comfortable bedding ensuring a restful night's sleep. The hotel's location in the Hongqiao district is ideal for both business and leisure travelers, with easy access to transportation, shopping, and dining options. The staff is professional, attentive, and always ready to assist with any needs. Whether for a short stay or an extended visit, this hotel delivers a high-quality experience with a welcoming atmosphere. Highly recommended!

very good

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

execllent stay

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lily Li Executive Assistant & Guest Experience Manager ea…

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

clean and warm

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lily Li Executive Assistant & Guest Experience Manager ea…

Poor service and illicit massage

TripAdvisor rating 2.0/5

rogerfoo7 Business - TripAdvisor review

Terrible customer service. I was having a hectic day and decided to ask for a massage. The masseuse is insistence of me taking up the “extra” massage at additional of 2000CNY even though I politely declined/ overpriced massage and bad service

Dear Roger, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. The massage service belongs to the 3rd party and we have alarmed them seriously. Please rest assured that we will prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Grand Mercure Shanghai Hongqiao

Old property not well maintained

TripAdvisor rating 3.0/5

Wjiann85 Friends getaway - TripAdvisor review

Old property and doesn’t live up to an international hotel chain. Bathroom condition is bad, shower screen not well concealed, not enough hooks, hard to control water temp.

Dear Wjiann85, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grand Mercure Shanghai Hongqiao

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Other web-users rate our hotel

  • 857 reviews 9/10 Location
  • 1,395 reviews 8.4/10 Room
  • 1,812 reviews 9.3/10 Service
  • 6 reviews 4.6/10 WiFi
  • 643 reviews 9.2/10 Cleanliness
  • 539 reviews 9.2/10 Breakfast
  • 478 reviews 6.9/10 Amenities
  • 439 reviews 8.1/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.