Grand Mercure Shanghai Hongqiao

Customer review rating (ALL Rating) 4.6/5 108 reviews

Grand Mercure Shanghai Hongqiao - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Close to National Exhibition and Convention Centre, Hongqiao Airport

  • Sitting in the heart of Hongqiao CBD with easy access to city center

  • Free broadband internet and WIFI throughout the hotel

  • Electronic toilet seats in all rooms

  • New Executive Rooms with extensive benefits, i.e. breakfast, cocktails, etc.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Grand Mercure Shanghai Hongqiao

369 Xian Xia Road
200336 SHANGHAI
China

GPS:31.205961, 121.396887

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L'ATRIUM RESTAURANT

Located on level two, L'Atrium is a graceful and cozy restaurant providing a fine dining selection including international breakfast fare, themed buffets, and French infusion à la carte services.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  108 reviews

TripAdvisor Rating  4.0/5  922 reviews

A Great Stay, Excellent Staff

TripAdvisor rating 5.0/5

stevenjxu TripAdvisor review

We can’t remember how many times we have stayed at Grand Mercure Shanghai Hongqiao since our first visit in February, 2023, the time when China just re-opened the society from its 0-COVID practice. Over a span of our stays, I am aware of the dedication of the hotel to offer more qualified product to its guests. As an Accor Platinum member, we were offered room category upgrade and generous access to the Executive Lounge as usual. The Executive Lounge is now all-day opening and offering alternative breakfast option for the premium guests of the hotel with a separate a-la-carte breakfast menu, in which Udom noodle & Bennedict Eggs are exclusive to the executive lounge guests only. Iced coffee and iced milk now are also available in the Executive Lounge, which soon becomes my favorites during the scorching summer days in Shanghai, and the Grand Mercure Shanghai Hongqiao is the few hotels that are that thoughtful in providing iced coffee and milk in the executive lounge among all the upscale hotels that Accor runs in Shanghai. Upon arrival, welcome amenities are waiting for every check-in guest at the guest room. On the desk, a welcoming letter addressing the name of the guest is a new addition to the home-like intimacy that any guest may feel like returning home after a long while. I always believe that the successful establishment of such personal attachment is key to any business if it wants to make success. Hotel is not only a matter of hard product, it’s more about the aura that every people in it make together. After all, a hotel is a business of people – for the people and by the people, and our pleasant stay with Grand Mercure Shanghai Hongqiao isn’t an exception. It is the collective efforts contributed by the staffs of the hotel that makes our experience this time be as memorable as every time before. Special thanks should be given to the Executive Lounge attendants: Holly (郭鴻玲), Luna (閆治民) and Gracie (田宇), Front Office staff HUANG Ping (黃萍), Front Desk Managers Jess (or Jessie?) and ZHOU Ping (周平), Assistant Restaurant Manager Kim LIU (劉帥), Room Service attendant Annie ZHOU (周倩), as well as the 3 chefs-in-charge: 金師傅, 馬磊and 嚴松. We look forward to staying with the hotel again and seeing all of them soon in the near future! Sincerely, Steven XU

Dear Guest, Your kind words have been passed on to our team and in particular those who made your stay a memorable one. This will certainly motivate them and us all to keep up the good work. We hope to have the pleasure to welcome you again. Grand Mercure Shanghai Hongqiao

Breakfast quality can be improved.

Customer review rating 3.0/5

H L. Families - Confirmed reviews ALL

This is my choice of hotel whenever I travel to Shanghai on business or holiday. Reception staff service is good as usual but it seemed that some of the restaurant staff are not so familiar with benefits enjoyed by Accor Plus members. Breakfast quality is unacceptable despite my repeated complaints in the past: eggs were pre-fried are cold, sausages and beacons are cold too. On the other side, hot dishes were not heated and placed in uncovered containers. A waiter tried to clean up our table even though the plastic plate indicated "In use". Priority is to improve food quality: no more lumps of pre-fried eggs, warm up and cover the hot dishes please.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lily Li Executive Assistant - On behalf of General Manager ea…

Good stay

Customer review rating 3.5/5

Xu M. H. Couples - Confirmed reviews ALL

The hotel had a good Location, but looks like need Renovation in guest room.

Dear Mr. Xu, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lily Li Executive Assistant - On behalf of General Manager ea…

Good Stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Well location ,clean, nice working people.

Dear Zhang L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lily Li Executive Assistant - On behalf of General Manager ea…

Well located

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

1/ The room has a sort of Musty and Stale smell in the air. 2/ The control panel of AC was half broken. 3/ The cleaner was doing the good job to keep the room clean. 4/ The location is good, otherwise the overall feeling of room was smell and old. 5/ I will give a serious second thought firstly on returning to this hotel over my next Shanghai trip.

Dear Mr. Liao, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lily Li Executive Assistant - On behalf of General Manager ea…

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Other web-users rate our hotel

  • 641 reviews 9.4/10 Location
  • 1,075 reviews 8.6/10 Room
  • 1,268 reviews 9.2/10 Service
  • 505 reviews 9.2/10 Cleanliness
  • 393 reviews 7.6/10 Comfort
  • 336 reviews 9.2/10 Breakfast
  • 317 reviews 6.9/10 Amenities
  • 225 reviews 8.1/10 Food

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