Grand Mercure Shanghai Hongqiao

We can’t remember how many times we have stayed at Grand Mercure Shanghai Hongqiao since our first visit in February, 2023, the time when China just re-opened the society from its 0-COVID practice. Over a span of our stays, I am aware of the dedication of the hotel to offer more qualified product to its guests. As an Accor Platinum member, we were offered room category upgrade and generous access to the Executive Lounge as usual. The Executive Lounge is now all-day opening and offering alternative breakfast option for the premium guests of the hotel with a separate a-la-carte breakfast menu, in which Udom noodle & Bennedict Eggs are exclusive to the executive lounge guests only. Iced coffee and iced milk now are also available in the Executive Lounge, which soon becomes my favorites during the scorching summer days in Shanghai, and the Grand Mercure Shanghai Hongqiao is the few hotels that are that thoughtful in providing iced coffee and milk in the executive lounge among all the upscale hotels that Accor runs in Shanghai. Upon arrival, welcome amenities are waiting for every check-in guest at the guest room. On the desk, a welcoming letter addressing the name of the guest is a new addition to the home-like intimacy that any guest may feel like returning home after a long while. I always believe that the successful establishment of such personal attachment is key to any business if it wants to make success. Hotel is not only a matter of hard product, it’s more about the aura that every people in it make together. After all, a hotel is a business of people – for the people and by the people, and our pleasant stay with Grand Mercure Shanghai Hongqiao isn’t an exception. It is the collective efforts contributed by the staffs of the hotel that makes our experience this time be as memorable as every time before. Special thanks should be given to the Executive Lounge attendants: Holly (郭鴻玲), Luna (閆治民) and Gracie (田宇), Front Office staff HUANG Ping (黃萍), Front Desk Managers Jess (or Jessie?) and ZHOU Ping (周平), Assistant Restaurant Manager Kim LIU (劉帥), Room Service attendant Annie ZHOU (周倩), as well as the 3 chefs-in-charge: 金師傅, 馬磊and 嚴松. We look forward to staying with the hotel again and seeing all of them soon in the near future! Sincerely, Steven XU

This is my choice of hotel whenever I travel to Shanghai on business or holiday. Reception staff service is good as usual but it seemed that some of the restaurant staff are not so familiar with benefits enjoyed by Accor Plus members. Breakfast quality is unacceptable despite my repeated complaints in the past: eggs were pre-fried are cold, sausages and beacons are cold too. On the other side, hot dishes were not heated and placed in uncovered containers. A waiter tried to clean up our table even though the plastic plate indicated "In use". Priority is to improve food quality: no more lumps of pre-fried eggs, warm up and cover the hot dishes please.

The hotel had a good Location, but looks like need Renovation in guest room.

Well location ,clean, nice working people.

1/ The room has a sort of Musty and Stale smell in the air. 2/ The control panel of AC was half broken. 3/ The cleaner was doing the good job to keep the room clean. 4/ The location is good, otherwise the overall feeling of room was smell and old. 5/ I will give a serious second thought firstly on returning to this hotel over my next Shanghai trip.