Swissôtel Grand Shanghai 5 stars

Customer review rating (ALL Rating) 4.4/5 434 reviews

Swissôtel Grand Shanghai - Image 1
Swissôtel Grand Shanghai - Image 2
Swissôtel Grand Shanghai - Image 3
Swissôtel Grand Shanghai - Image 4
1 Yu Yuan Road, Jing An District, 200040 SHANGHAI, China

Description

Hotel extras

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Our accommodation(s)

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

GPS:31.224675, 121.447073

Telephone
Fax +86 62889638

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  434 reviews

TripAdvisor Rating  4.5/5  2,082 reviews

Certificate of excellence 2024

Poor system, poor service

Customer review rating 1.0/5

Colour C. Business - Confirmed reviews ALL

I hope you will take this rating session seriously. My experience with your hotel is really terrible. Unfortunately, I will rate it as 3 for my overall experience. I visited Shanghai in early June and at the end of June, my stay was 2 weeks for both trips. The booking was done by my HR which station in Shanghai, she told me that the hotel charges will be paid by the company. However, your staff was insist that the charges has to be paid by the guest. So, for the first trip, I have made the payment by myself. After I came back to Singapore, my HR from Shanghai contacted me and informed me that someone in your hotel has agreed that the payment I have done will be refunded. It was mid of June, but I did not receive the refund yet even until now. The above is not the only disappointment I have experienced. When I visit for the second time, the concierge told me again the company does not bear the cost, I would need to pay the stay by myself. I tried to explain again but they still insist. But I was not comfortable to make a payment again and wait for the second refund. Hence, I insisted not to pay. In the end, the staff agreed that I can proceed to my room and he will contact me the next day after being clarified with the booking team. On the evening of the second day, I was back from the office but my room card was not working. Therefore, I went to the concierge to check, they helped me to reactivate my room card and told me that my room charge will be paid by the company. I thought it was the end. But it was not, during my second stay, your staff reached me to explain that the bank was holding the fund because I have 2 items which are not covered in the room charge, it must be bore by the guest. Hence, the staff requested me to make a new payment for the 2 items so that I can get my full refund immediately. So, I agreed and done the payment again to your hotel. The staff told me that after I have done the payment, the refund will be done immediately on the following Monday. However, I was busy and forgot about that, until the Thursday of the week I recalled that the staff did not contact me, and I went to the concierge. But the concierge told me that I have to pay for the room charge, the ridiculous thing is, there is no record at all for my case in the system. After a long story of explanation, the concierge told me that he will clarify the next morning and get back to me via email. Not surprised, nobody contacted me until the next day 1600hrs. I tried to call the hotel mainline and talked to the concierge, but the girl again said I must pay for the room charge. I was really pissed off because I need to explain the story again. At the same time I have a meeting soon. The concierge read my feelings and said she will call the finance department immediately and get back to me as soon as possible. Someone called me and emailed me, informed me that they have misunderstood the process, the payment will not expedite the process of refund. Therefore, they have done the refund of the payment I have done additionally. However, I have not received the refund as well. Can you please tell me what will you do to satisfy me for my experience?

Excellent location, great stay

Customer review rating 4.0/5

Nalini S. Families - Confirmed reviews ALL

Comfortable stay, travelling with family. Connecting rooms were available so made stay very stress free.

Dear Mrs. N., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

best service

Customer review rating 5.0/5

Eli S. Business - Confirmed reviews ALL

Enjoying my time at the hotel service was excellent

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

Very good hotel near Jing'an

Customer review rating 4.5/5

Benjo Business - Confirmed reviews ALL

Clean and quiet Hotel, friendly staff. Very goid breakfast

Dear Mr. G., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

Poor service

Customer review rating 1.5/5

Sw Families - Confirmed reviews ALL

The young guy helping me with the checkout at the front deskis very rude and impatient.

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Zhao Guest Experience Manger

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,886 reviews 9.7/10 Location
  • 1,888 reviews 8.2/10 Room
  • 2,646 reviews 8.7/10 Service
  • 27 reviews 6.2/10 WiFi
  • 852 reviews 9.2/10 Cleanliness
  • 539 reviews 7.9/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Shanghai

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.