Swissôtel Grand Shanghai 5 stars

Customer review rating (ALL Rating) 4.4/5 477 reviews

Swissôtel Grand Shanghai - Image 1
Swissôtel Grand Shanghai - Image 2
Swissôtel Grand Shanghai - Image 3
Swissôtel Grand Shanghai - Image 4
1 Yu Yuan Road, Jing An District, 200040 SHANGHAI, China

Description

Hotel extras

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Our accommodation(s)

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

GPS:31.224675, 121.447073

Telephone
Fax +86 62889638

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAFÉ SWISS

Enjoy regional, Swiss and international cuisine at Cafe Swiss, Swissotel Shanghai's all-day restaurant with both a la carte and buffet options serving breakfast, lunch and dinner in a relaxed, informal setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  477 reviews

TripAdvisor Rating  4.6/5  2,819 reviews

Certificate of excellence 2025

The executive lounge is impressive.

TripAdvisor rating 5.0/5

Leon H TripAdvisor review

The environment of the hotel's executive lounge is elegant, and you can have afternoon tea and chat, which is very convenient. And the transportation is convenient, and it is very close to the subway station. Whether it is a business trip or a vacation, it is the best choice. The service is also particularly thoughtful, and they will patiently help deal with various problems. It's very good!

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

Customer review rating 5.0/5

Juan A. A. E. Business - Confirmed reviews ALL

Estancia muy agradable, hotel muy bien cuidado

Dear Mr. E., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

Customer review rating 3.5/5

Yao L. Business - Confirmed reviews ALL

住过好几次，都留下了特别好的印象。只是这次前台的工作女生业务能力比较差，发现房卡无法刷行政酒廊楼层我重新下楼办理的时候，全程没有一句道歉。同时，不知道这次怎么回事，钻石卡用户也没有欢迎水果等服务。

尊敬的李先生， 感谢您花时间分享您的经历。虽然我们希望能够给您更好的住宿体验，但您的评论对我们学习并改进我们的服务非常重要。我们虽然致力于为顾客提供好的住宿体验，但很显然我们的服务仍然存在缺失，且不能使您满意。如果您愿意给我们一个机会来赢回您的信任，我可以向您保证我们将会尽全力让您获得最佳的酒店住宿体验，并使您再次喜欢我们的酒店。 谨启， 赵俊 宾客体验经理

Customer review rating 4.5/5

Tiziano M. Business - Confirmed reviews ALL

Ho soggiornato 2 notti in suite, stanza grande con vari confort

Dear Mr. m., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

Customer review rating 5.0/5

Hyemi K. Friends - Confirmed reviews ALL

오래됐지만 깔끔하게 관리되고 있고 대중교통 접근성이 뛰어났다. 또한 다른 체인 호텔에 비해 영어로 의사소통이 매우 잘 되어서 여행하는 동안에 편안했다. 게다가 턴다운 서비스 이후 초콜렛 하나를 놔두는 건 하루 피로를 녹일 수 있는 세심함으로 느껴졌다. 다음 상하이 방문때도 또 이용하고 싶다.

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,403 reviews 9.8/10 Location
  • 1,614 reviews 8.1/10 Room
  • 2,137 reviews 8.7/10 Service
  • 35 reviews 7.2/10 WiFi
  • 766 reviews 8.8/10 Cleanliness
  • 576 reviews 7.4/10 Comfort
  • 469 reviews 7.7/10 Breakfast
  • 108 reviews 8.8/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Shanghai

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.