Swissôtel Grand Shanghai 5 stars

Customer review rating (ALL Rating) 4.4/5 480 reviews

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Description

Hotel extras

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Our accommodation(s)

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

GPS:31.224675, 121.447073

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  480 reviews

TripAdvisor Rating  4.5/5  2,233 reviews

Certificate of excellence 2024

Great hotel, great lounge

TripAdvisor rating 5.0/5

wwtraveler01 TripAdvisor review

Great hotel, in a central position and well connected with the metro. Loyalty status recognized and lounge access granted. The lounge is the best part of the hotel. Several great options of warm food and sweets. One of the best lounges I ever experienced.

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Well located

Customer review rating 4.5/5

Stephanie Business - Confirmed reviews ALL

Friendly staff and good location

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

Great Experience

Customer review rating 5.0/5

Paul Families - Confirmed reviews ALL

From the moment i made first contact with the hotel to check out they could not do enough to make our stay enjoyable. They even looked after some of our luggage while we went on a 5 day cruise to Japan.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

Nice Stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Nice stay as always, perfect service. Good location and friendly staff……my hotel of choice for many years…..

Dear Mr. K., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

Well located and quality services

Customer review rating 5.0/5

Wayne D. Business - Confirmed reviews ALL

Had pleasure of staying at Swissotel Grand Shanghai for 10 nights, and it was an outstanding experience from start to finish. It's centrally located in the city with convenient public transportation, sightseeing, shopping and restaurants. The staff were exceptional. From the warm welcome at check-in to the attentive service throughout my stay, every team member went above and beyond to make me feel valued and comfortable. Special thanks to my room service (12th floor) for her outstanding hospitality and caring for details.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

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Other web-users rate our hotel

  • 2,827 reviews 9.7/10 Location
  • 1,909 reviews 8.1/10 Room
  • 2,600 reviews 8.6/10 Service
  • 31 reviews 6.4/10 WiFi
  • 830 reviews 9/10 Cleanliness
  • 519 reviews 7.6/10 Breakfast
  • 118 reviews 8.8/10 Pool

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