Swissôtel Grand Shanghai 5 stars

Customer review rating (ALL Rating) 4.4/5 448 reviews

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Description

Hotel extras

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Our accommodation(s)

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

GPS:31.224675, 121.447073

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAFÉ SWISS

Enjoy regional, Swiss and international cuisine at Cafe Swiss, Swissotel Shanghai's all-day restaurant with both a la carte and buffet options serving breakfast, lunch and dinner in a relaxed, informal setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  448 reviews

TripAdvisor Rating  4.7/5  3,433 reviews

Certificate of excellence 2025

Very good Service and professional staffs

TripAdvisor rating 5.0/5

Jayakumar P TripAdvisor review

Very good Service and professional staffs, food quality is very good like the chicken wings there, restaurant in the lobby is the best

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Customer review rating 5.0/5

Dinesh K. Business - Confirmed reviews ALL

Staff were amazing. They even gave me a room at 8am which is very special having travelled from Auckland. So nice to be given a room so early as most hotels require check in after 12pm.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

Great stuff! Very warm and helpful

TripAdvisor rating 5.0/5

Ruijia H TripAdvisor review

The hotel is at the perfect location for shopping and US visa application. Me and my family had a wonderful stay. Recommended and well choose to stay next time!!

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us.

Customer review rating 4.0/5

Lap K. A. L. Business - Confirmed reviews ALL

the rom is well maintained, breakfast is nice, gym is well equiped

Dear Mr. L., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

Customer review rating 2.0/5

Lee C. Business - Confirmed reviews ALL

Long queues at check in, no priority desk. Prostitues soliciting in the lobby and outside the hotel. Wasted guests falling down staris vomiting and shouting.

Dear Guest, we are deeply sorry for the unpleasant experience during your stay. The long check-in queues without a priority desk, inappropriate solicitations in and around the lobby, and disruptive guest behaviors you mentioned are totally against our service standards, and we have launched immediate rectifications: optimizing check-in procedures and adding a priority desk, strengthening security patrols, and enhancing guest behavior management to maintain order. Your feedback is a vital reminder for us. We sincerely apologize for the trouble caused and hope to have the chance to offer you a better stay in the future.Best regards, Ricky Zhao Guest Experience Manager

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Other web-users rate our hotel

  • 2,308 reviews 9.8/10 Location
  • 1,575 reviews 8.2/10 Room
  • 1,948 reviews 8.5/10 Service
  • 29 reviews 7.2/10 WiFi
  • 719 reviews 9/10 Cleanliness
  • 646 reviews 6.9/10 Amenities
  • 586 reviews 7.4/10 Comfort
  • 489 reviews 7.6/10 Breakfast

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