Swissôtel Grand Shanghai 5 stars

Customer review rating (ALL Rating) 4.4/5 453 reviews

Swissôtel Grand Shanghai - Image 1
Swissôtel Grand Shanghai - Image 2
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1 Yu Yuan Road, Jing An District, 200040 SHANGHAI, China

Description

Hotel extras

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Our accommodation(s)

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

GPS:31.224675, 121.447073

Telephone
Fax +86 21 6288 9638

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAFÉ SWISS

Enjoy regional, Swiss and international cuisine at Cafe Swiss, Swissotel Shanghai's all-day restaurant with both a la carte and buffet options serving breakfast, lunch and dinner in a relaxed, informal setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  453 reviews

Customer review rating 5.0/5

Dmitrij S. Business - Confirmed reviews ALL

My stay once again felt like returning to a home away from home in Shanghai. Tim and Jason at the reception made it as always welcoming and efficient. A special highlight is the award-winning breakfast. It is simply outstanding. The variety, freshness, and quality are remarkable and the atmosphere at the lounge in the morning sets the perfect tone for a productive day in the city. I would also like to extend a big thank you to the housekeeping team. The room was kept immaculate throughout my stay. Swissotel Grand Shanghai continues to be my preferred address in the city and I look forward to many more stays in the future.

Dear S. Thank you for your heartfelt review! At Swissôtel, we strive to provide more than just a room—we aim to create a "home away from home" environment, and we are so glad you feel that connection with us. Your praise for our breakfast quality, our cleanliness standards, and specifically the service from Tim and Jason motivates us to keep pushing for excellence. We have passed your "big thank you" to the housekeeping team, who were delighted to know their hard work was noticed. We look forward to seeing you again soon for another outstanding stay in the heart of Shanghai!

Customer review rating 2.5/5

Shuaib D. Families - Confirmed reviews ALL

Did not have an experience

Thank you for taking the time to share your experience with us. I sincerely regret that your stay did not meet your expectations. Your feedback is invaluable, and I will ensure that it is addressed with the appropriate team members to enhance our service quality in the future. Thank you once again for your comments.

Customer review rating 4.0/5

Minh T. H. Couples - Confirmed reviews ALL

Everything as expected, got early checkin and late checkout. The suite is amazing with nice view. Nice lounge too. However, i dont like the design of removing bath room door it creates zero privacy.

Dear Minh T. H., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And I'm so sorry that the room design not meet your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

C. C. Families - Confirmed reviews ALL

The Executive Suite offers a very generous size; however, the space planning feels more reception-oriented than residential. The living room is disproportionately large with limited practical use, while the bedroom and bathroom areas feel relatively compact for a suite of this size, especially with the double vanity, shower and bathtub concentrated in one area. During my stay, there was continuous municipal road construction directly in front of the hotel. Noise levels were very high, and the operable windows appear to provide limited sound insulation. Although I was informed that construction would stop at midnight 12 a.m., noticeable noise from cleaning and transportation continued until around 2 a.m., which significantly affected rest quality, particularly for families. The Executive Lounge environment is pleasant, but service felt passive and breakfast selection was limited. The swimming pool and hot whirlpool were well maintained and are a highlight. Overall, the hotel has strong fundamentals and a good location, but improvements in noise management, suite layout and lounge service consistency would enhance the experience.

Dear C. Chen, Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that the road construction noise problem happened during your stay. And for sure we will improve our service more positive at Executive Lounge. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Handreas A. Friends - Confirmed reviews ALL

it was a very pleasant stay overall in Swissotel Shanghai, from the check in, breakfast and all the way to the facilities. it was perfect.

Dear Handreas A., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 2,258 reviews 9.8/10 Location
  • 1,585 reviews 8/10 Room
  • 1,935 reviews 8.4/10 Service
  • 29 reviews 7.5/10 WiFi
  • 714 reviews 9/10 Cleanliness
  • 618 reviews 6.7/10 Amenities
  • 598 reviews 7.1/10 Comfort
  • 480 reviews 7.4/10 Breakfast

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