The female staff are all very friendly and helpful but the male staff are the opposite

The hotel is so well located- in the heart of the bustling Jing A district with malls, eateries, metro station, Jing A temple all just a short walk away. The rooms are well appointed and the mattress and bed is super comfortable. There was just one problem with the stay- as Gold members at Accor properties through out our stays we got complimentary breakfast for the two of us- at Sofitel and Pullman both. But here they gave us complimentary breakfast for just one of us on each of our 4 days. Despite our request to let both of us enjoy the breakfast twice instead of all four days they could not accommodate us- which was downright strange and inhospitable. In such a case you rather not offer complimentary services at all rather than give half a service.

I have stayed at this hotel many times over the years and it continues to be one of my favourite places to stay in the city. What keeps bringing me back isn't just the location or the facilities (both fantastic whether you are in Shanghai on business or pleasure), it's the consistency with which this hotel manages to deliver every time. The rooms are comfortable and well maintained. The Executive Lounge is another real highlight. The breakfast is excellent, the evening happy hour - superb. It is one of the best lounge experiences I have had in China. The team, however, is what make this hotel stand out. Tim at reception was exceptional as always, making check-in quick, friendly and effortless. A special thank you to Elaine Hu for her genuine willingness to help and for going the extra mile to assist. Thumbs up to Chris, Leticia, and the entire Executive Lounge team for their hospitality, attentive service and the care they showed towards special requests. I also want to recognise the gentlemen at the door - they worked super hard with welcoming and assisting with suitcases despite the scorching Shanghai heat in July. Thank you to everyone for another wonderful stay. I already look forward to my next visit!

I recently stayed at the Swissôtel Grand Shanghai, and it exceeded all my expectations. As an Accor Live Limitless member, I’ve stayed at many properties, but the hospitality here truly stands out. What made this stay so memorable: Prime Location: Situated right in the heart of Jing'an, the hotel is just steps away from the metro station, high-end shopping malls, and fantastic dining options. It made exploring Shanghai incredibly convenient. Superb Rooms: My room was spacious, spotlessly clean, and beautifully designed with a perfect blend of modern comfort and functional elegance. The bed was exceptionally comfortable, ensuring a great night's sleep after a busy day in the city. Outstanding Service: Every staff member I encountered—from the front desk during a seamless check-in to the concierge team—was warm, professional, and genuinely eager to help. Fantastic Dining: The breakfast buffet offered an impressive variety of both Western and local Chinese delicacies, all prepared to a very high standard. Final Verdict: Whether you are traveling for business or leisure, this hotel is a fantastic choice in Shanghai. The Swiss attention to detail combined with warm local hospitality makes it a true gem. I will definitely be returning on my next trip! Highly recommended!

Central location suitable for business with good club lounge .

Front desk staffs were mostly unfriendly and a certain trainee staff who responded to us like she was unhappy with her job. Service overall gave a bad taste to us. Concierge however was good and helped us follow up with our packages and constantly greeted us with a smile.

Good service but hotel is run down and tired

Sherry at the front desk was very patient and helpful.

I spent 12 nights on the 22nd floor facing east with a beautiful city view (and only sun in the morning which was perfect). Breakfast was delicious with a wide variety of Asian and western options. The pool was amazing and the sauna, jacuzzi and steam room were perfect to relax at the end of the day. The housekeeping was kind and attentive and the laundry service was fast and very professional.

The hotel is situated in very well location and hotel facilities are standard.

Dirt in the Executive lounge from the air condition (big black oily dust at the AC right above the egg kitchen. Greasy food signs, greasy wall not been cleaned behind the food, dirty coffee machine never been cleaned during our stay, dirty cutlery beneath the couch in the lounge for 5 days, the same beneath the tables. Room floor during 5 days never has been hovered, only after our reclamation (we booked the Executive Suite Top floor!). AC in the suite couldn't been switched off properly, I had to drive my wife to the medical center due to the draft. While arriving we could check-in separately at the executive lounge: no welcome drinks had been offered (we literarily had to walk to the table and help ourselves). We as well had to carry the luggage on our own (3 suitcases plus two smaller ones). The personal just showed as the elevator not helping at all. When asking to book a restaurant for the evening outside the hotel the answer was that this is not part of the hotel service. Breakfast at the Executive lounge was poor. Bread selection very small. The afternoon offerings as well weren't good. Never again Swissotel.

Overall is good but the shower is not “strong” enough which I think can improve. Overall staffs and nice and helpful. Location is best

Overall, I had a pleasant stay with good service from the team. The staff were friendly and helpful throughout my visit. However, the soundproofing in the rooms could be improved, as I was disturbed in the morning by noise from cleaners vacuuming and activity in nearby rooms.

We had 2 stays at the Swissotel over a period of a week - on our first trip to Shanghai. I was a little nervous about staying here - some reviews mentioned the hotel being dated, etc. We really enjoyed our stay - the service was friendly and welcoming, the room - spacious, quiet, everything works as expected. The roll-away was brought in swiftly and was comfortable. Great location - 100m to Line 2, 20 min walk to French Concession, a bunch of malls nearby with cafes and restaurants. Excellent value for a well-maintained property.

The hotel location was ideal, right in the heart of the historic district. Subway Line 2 is walking distance of less than 5 mins that will bring me to The Bund and directly to NECC. There are plenty of cafes and stores nearby. Yet the room was still quiet at night.

Since my holiday is already over, I'm not gonna hold any longer. I don't care if you take this seriously or no but yeah it's a big dissappointment for me. I booked 2 rooms for my family of 4 ppl, 1 room was ready pretty early and the other one was ready almost 3 pm. I understand that rooms were subject to availability, but almost 3 pm ? There is no point for being accor gold then ? Seriously ? Then when I asked your guy to notify me through email if the room was ready, the guy kept saying sorry and cannot as he couldn't make sure when it would be ready. He asked me to come back around 2 or 3 pm. Then I came back around 2ish pm, the room wasn't ready and the other staff asked me to wait another 10 mins. After 10 mins I came back again and asked, without any word came out from her mouth with such an attitude I just got the key. After midnight flight that tiring me so much, such an attitude wasn't welcoming me at all. Okay that was one ugly point from me about the check in process. The second was the lunch experience on my arrival date. Because my family and I were very tired from night flight, we decided to go to your restaurant at level 2 for having lunch. We kindly asked the lady staff for the menu to have a look but she kept directing us to sit first to the table. When we said we wanted to see first, again your staff gave us such an attitude, gave the menu to us and left us. Until the guy (guess he was the manager) came to me and explained we couldn't eat there as the restaurant were booked by group. He kindly directed us to the 1st floor with a good gesture and attitude (unlike with the previous lady staff). I am just wondering how could such a good hotel like swissotel having so many staffs with weird attitude. I believe this is not a language barrier, my father can speak mandarin and your staffs can also speak english, this is more about the attitude. Ppl working in hotel should learn more about hospitality. You should teach your management better about this. Then the third point was daily housekeeping. On the third and forth day of my staying, I noticed that the staff didn't refill the teabags. Until the next day I kept opening the box to let them see it's needed to be refilled. Shouldn't be it checked regularly by your staff without asking ? If you guys are 3 star hotel I can understand but I didn't expect such a thing from 5 star hotel. Oh last point that is not so important but probably needed improvement was the breakfast. Your hotel breakfast style and variety was very boring. Same menu everyday and minimum protein? It was still edible, taste was decent, but seriously I regret book my rooms with breakfast with that experience. The only thing I appreciate the most about my staying experience was your concierge staff. I ordered stuffs from taobao and your concierge staff was very handful and thoughtful. He handled things with a good thought and kind gesture, I didn't know the name but I do trully appreciate him. But this experience helped me to confirm that I wouldn't renew my accor plus membership for the next period. I was holding all these stuffs when I stayed there as I didn't want to ruin my family holiday mood. With such an attitude from your staffs, I didn't see any point to talk much during my holiday. And now I don't care if you take this seriously or no as this is your business not mine anyway. Good luck!

Only positive was the location, but Taxi in and out of hotel was slow due to heavy traffic. Check in was slow, service was not great, concierge was a mess, took more than a day for them to find my parcels, they also knocked and opened our room door to deliver it after 9.30pm when we're in bed. Room was clean but had to ask for amenities as there was non in the room. I hurt my arm on the sharp corner of towel rack while reaching to shut the bathroom blinds, soap dispenser cheap and broke when i tried to use it. Shower drain was clogged. Never again.

They are riding on a Swissness which they don't provide at all. After having lived 25 years in Switzerland, I dare to say that this is a unswiss as it gets

Great staff, taking care of ALL platinum member