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Swissôtel Grand Shanghai 5 stars

Customer review rating 4.4/5 2,423 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Swissôtel Grand Shanghai
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+ 22 Services
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Room 1

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Hotel extras

  • Located in Jing'an Temple Area

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Boat excursions
  • Bicycles rental (Nearby)
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road
Jing An District
200040
shanghai
china

Tel: +8653559898

Fax: (+86)62889638

Check-in from 15h00

Check out up to 12h00

  • By plane

    SHANGHAI HONGQIAO INTL APT At 10.9km / 6.77 miles

  • By plane

    SHANGHAI PUDONG INTERNATIONAL AI At 47.6km / 29.58 miles

GPS :31.224635, 121.444799

Our accommodation(s)

Swissotel Grand Shanghai features 467 luxury rooms, including 94 Classic Rooms, 125 Premier Rooms, 150 Swiss Advantage Rooms, 83 Executive Club Rooms, 3 Pinnacles, 11 Executive Suites and 1 Presidential Suite Most of the rooms command fabulous views of the citys ultra-modern skyline and embrace a holistic approach to the Paris of the East. Feature comfortable facilities and top-of-the-line technology to both leisure and business guests.

Swiss Executive Twin Room

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone

Classic King Room

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Executive King Room

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone

Swiss Advantage King Room

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Swiss Advantage Twin Room

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone

Premier Twin Room

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone

Classic Twin Room

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Premier King Room

  • Max. number of persons: 2
  • Area: From 35 m² / 377 sq ft
Rooms

Our restaurants and bars

CAFÉ SWISS

Type of cuisine: International

Enjoy regional, Swiss and international cuisine at Cafe Swiss, Swissotel Shanghai's all-day restaurant with both a la carte and buffet options serving breakfast, lunch and dinner in a relaxed, informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Flow Lounge and Bar

Non contractual photo

The perfect rendezvous and meeting place for tourists, locals and business associates, The Flow Lounge and Bar is located adjacent to the lobby, featuring an extensive selection of international drinks, specialty concoctions and hot beverages.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 575 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Swissôtel Grand Shanghai

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,423 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,447 reviews

Perfect stay

Customer review rating 4.4/5

Arthur Business - 17/09/2020 Confirmed reviews ALL

A premium Swissotel blending Swiss hospitality and oriental flavors. Top CBD location with easy access to multiple malls and sights, friendly and helpful staff attending to your every need, the hotel is a winner and a bargain. I would especially like to thank Executive Lounge manager Shirley, who took good care of my stay as always, and hotel GM Vance, who led the hotel through such difficult times. This hotel has been my first choice Accor property in Shanghai, and I recommend it highly to all my friends and colleagues.

Dear Yu-An D., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susu Xu Guest Experience Manager

Good location, very friendly staff, well maintained hotel

Customer review rating 4.4/5

Mathias Couples - 05/09/2020 Confirmed reviews ALL

The stay exceeded my expectations. The staff were all very friendly. Especially the lobby bar girls took very good care of us and the club benefits are very generous at the lobby. The life guards the pool recognized me at the second day and greeted me enthusiastically what made me feel special. The check in was friendly and efficient.

Dear Mathias E., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susu Xu Guest Experience Manager

Well located

Customer review rating 4.4/5

Anonymous Business - 02/09/2020 Confirmed reviews ALL

Nice location and decent pricing. Facilities are of age but well maintained.

Dear Shuo L., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susu Xu Guest Experience Manager

Overall good service, ALL membership adequately honored

Customer review rating 4.4/5

Michael Families - 18/08/2020 Confirmed reviews ALL

Room upgrate proactively offered at check in, which is nice and appreciated. Room was clean and well equipped. Most staff well trained, professional (also in terms of hygiene) and friendly. One exeption was a staff at the lobby bar during afternoon tea&happy hour, there was room for improvement regarding the service attitude. Would also appreciate if member status is managed the priority lane at check in more proactively. Overall very satisfied, which is why we are staying at this property repeatedly. Would be great if the lounge could re-open soon.

Dear Michael S., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services; therefore our Executive Lounge will re-open at September. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Susu Xu Guest Experience Manager

Very good location.

Customer review rating 4.4/5

Dr. J. L. Solo - 14/08/2020 Confirmed reviews ALL

Have stayed in Swissotel 4 times far all during the pandemic period.....,,.General speaking the hotel is well managed, efficient and friendly services have been provided by the staff of the front desk and lobby bar ( executive lounge service). My appreciation for the nice suit upgrading which obviously made my stay in the hotel more comfortable and impressive. Thanks!

Dear JianJun L. , Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Sincerely, Susu Xu Guest Experience Manager

Best Choice for me to live in Shanghai

Customer review rating 4.4/5

N. C. Y. 吴. Business - 11/08/2020 Confirmed reviews ALL

Good feeling as provided by good services and nice performance from receptionists as well as other staffs. However, I have a little bit disappointed on the close up of VIP lounge although I understand this is a special arrangement under the outbreak of COVID 19, I still hope that I can enjoy the lounge service next time when I come back again. Miss so much..........

Dear Chong Yu N., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susu Xu Guest Experience Manager

well-located

Customer review rating 4.4/5

Anonymous Business - 30/07/2020 Confirmed reviews ALL

Swissotel offers good rates in a perfect location. The premises could do with some renovation. The fact that there was only one working plug and none available at all near the bed made it a bid annoying. Where do people charge their phone? This is a business hotel...

Dear Rea G., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Susu Xu Guest Experience Manager

well located, good stay, good service. but it have a parking problem

Customer review rating 4.4/5

Zhizhong L. Business - 06/07/2020 Confirmed reviews ALL

since 2 years i have over 30 stay in this hotel, I try to connect the hotel manager to fix the parking fee collection issues. those fee can't be pay in advance in mobile phone and also can't cover by pay in advance in lobby . in the beginning everyday, I have to pay it in cash. now it become e pay by exit, but it was a heavy raining week. I have to open my window and get my suit wet. I think it is a customer service point for the hotel.

Dear Zhizhong l., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In order to optimize the process, we’re developing a new mobile phone app that can orders by scanning QR code. I believe that that will greatly improve your stay experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Susu Xu Guest Experience Manager

good location

Customer review rating 4.4/5

Wj Couples - 06/01/2020 Confirmed reviews ALL

designated smoking area was not ideal. no shelter at all.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Great Experience

Customer review rating 4.4/5

Guest T. F. T. Solo - 06/01/2020 Confirmed reviews ALL

I had quite a nice stay. I think what may it so great was after getting to the hotel after a tiring flight, the staff greeted me with a warm welcome and sped through my check-in. The lady that checked me in was so courteous, very professional. The room was comfortable and the breakfast got me off to start of my day.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Excellent location

Customer review rating 4.4/5

Pp Families - 01/01/2020 Confirmed reviews ALL

Great location with metro just 1 min away. Room is cozy and have a great view to Southern Nanjing Road which is a very posh neighborhood. The design in bathroom can be improved as I found it with very limited space for placing cosmetics and skincare if ladies are traveling together. Breakfast at cafe is disappointing tho.

Dear Ms。 P., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback for our location and room. I will share your comments with our F&B team and Housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Great hotel in the middle of the city

Customer review rating 4.4/5

Dr. S. P. Friends - 30/12/2019 Confirmed reviews ALL

The hotel is great. The staff is kind and the executive lounge is one of the best I have stayed at in Shanghai. There were some issues at the front desk with my prepaid reservation and seemingly lack of concern about the outcome from the front desk and reservations staff prior check in and after/

Dear Dr. P., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback for our executive lounge service. Also I will share your comments with our Front Desk and Reservation team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Another stay at 2nd home

Customer review rating 4.4/5

Juergen H. Business - 25/12/2019 Confirmed reviews ALL

It feels like coming home. Traveling 50% of my time around the world and then come back to the hotel I am staying for about 10 years now ... always like a base where it feels like coming home

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

I am happy to stay with your hotel.

Customer review rating 4.4/5

Dongjun K. Solo - 25/12/2019 Confirmed reviews ALL

I am very happy and comfortable in your hotel. Specially very kind staff in exectutive lounge. I will go there again.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Enjoyable

Customer review rating 4.4/5

Anonymous Couples - 25/12/2019 Confirmed reviews ALL

Minor annoyances outward by overall great service!

Dear Mr. F., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Peaceful and Relaxing

Customer review rating 4.4/5

T. Families - 23/12/2019 Confirmed reviews ALL

Nice ambience, great Level 27 Club service.

Dear Ms. T., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Don’t use new ALL app !

Customer review rating 4.4/5

S Friends - 23/12/2019 Confirmed reviews ALL

The new booking app for ALL is just awful ! Should never have been launched until it was ready . Most of the time you can’t get it to work , can only book 1 room at a time , no longer shows you which room type you booked on future bookings -nightmare ! At Swissotel Jing’an 2 items were left in hotel room by mistake and housekeeping did not hand them into lost property ...

Dear Ms. M., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. I am sorry for all inconvenience for you about our new APP ALL, I have report your comments with Accor Group team. Also, our Housekeeping has checked our Lost & Found record again and it is so regret that there is no item left in the room. Would you please kindly remind me which items you left and I will ask our Housekeeping manager to check again. Thank you again for sharing your experience, and we hope see you soon. Sincerely, Sophia Song Guest Experience Manager

Nice Service, nice location, good place for family

Customer review rating 4.4/5

Hendra D. Families - 21/12/2019 Confirmed reviews ALL

Quick check in, the staff is nice and friendly, close to malls and restaurant, also subway station. The room is also very nice, will stay here again when visiting Shanghai.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Room not good

Customer review rating 4.4/5

Praveen K. Business - 18/12/2019 Confirmed reviews ALL

The wardrobe doors loose hanging. Electrical power switches loose. AC switch not working

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophia Song Guest Experience Manager

The best breakfast experience I've ever had.

Customer review rating 4.4/5

Dmitry Business - 18/12/2019 Confirmed reviews ALL

Looking forward to come back.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

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