Swissôtel Grand Shanghai 5 stars

Customer review rating (ALL Rating) 4.4/5 301 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Labelled ALLSAFE

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Our accommodation(s)

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

GPS:31.224675, 121.447073

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  301 reviews

TripAdvisor Rating  4.5/5  1,904 reviews

Great location

Customer review rating 5.0/5

Steve W. Solo - Confirmed reviews ALL

I was in Shanghai for Chinese New Year. The Swissotel has excellent service and all of their staff are friendly and professional. The hotel is located near Jing aAn Temple and plenty of world class shopping and restaurants. Actually, the restaurants and food in Swissotel are excellent!

Dear Mr. W., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

great location - good stay

Customer review rating 4.5/5

Ivan Business - Confirmed reviews ALL

I had some small issues during my 11 day stay, and obviously sometimes little problems happen. I must say that all things considered they were resolved by hotel managers and staff exceeding my expectations. Very customer oriented approach. Further to that the hotel has great location of line2 , nice rooms, great breakfast and all the services you would expect.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

great trip to Shanghai start of 2024

TripAdvisor rating 5.0/5

Getaway03961206877 TripAdvisor review

I had some small issues during my 11 day stay, and obviously sometimes little problems happen. I must say that all things considered they were resolved by hotel managers and staff exceeding my expectations. Very customer oriented approach. Further to that the hotel has great location of line2 , nice rooms, great breakfast and all the services you would expect.

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Smooth stay

Customer review rating 5.0/5

Aurora Business - Confirmed reviews ALL

Good location, beautiful room, great service

Dear Ms. D., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

Great location

Customer review rating 4.0/5

Lisa W. Business - Confirmed reviews ALL

Comfy room with good service. Breakfast was a let down. The area is small, cramped, noisy and not that appealing. Oh and no shower caps. Get the sustainability thing, just wasn't expecting them not to be there.

Dear Ms. W., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Zhao Guest Experience Manager

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Other web-users rate our hotel

  • 2,503 reviews 9.6/10 Location
  • 1,585 reviews 8.1/10 Room
  • 2,258 reviews 8.5/10 Service
  • 23 reviews 5.9/10 WiFi
  • 720 reviews 9.3/10 Cleanliness
  • 441 reviews 7.7/10 Breakfast

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