Swissôtel Grand Shanghai 5 stars

Customer review rating (ALL Rating) 4.4/5 396 reviews

Swissôtel Grand Shanghai - Image 1
Swissôtel Grand Shanghai - Image 2
Swissôtel Grand Shanghai - Image 3
Swissôtel Grand Shanghai - Image 4

Description

Hotel extras

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Our accommodation(s)

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

GPS:31.224675, 121.447073

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAFÉ SWISS

Enjoy regional, Swiss and international cuisine at Cafe Swiss, Swissotel Shanghai's all-day restaurant with both a la carte and buffet options serving breakfast, lunch and dinner in a relaxed, informal setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  396 reviews

Customer review rating 0.5/5

Damir B. Couples - Confirmed reviews ALL

Dirt in the Executive lounge from the air condition (big black oily dust at the AC right above the egg kitchen. Greasy food signs, greasy wall not been cleaned behind the food, dirty coffee machine never been cleaned during our stay, dirty cutlery beneath the couch in the lounge for 5 days, the same beneath the tables. Room floor during 5 days never has been hovered, only after our reclamation (we booked the Executive Suite Top floor!). AC in the suite couldn't been switched off properly, I had to drive my wife to the medical center due to the draft. While arriving we could check-in separately at the executive lounge: no welcome drinks had been offered (we literarily had to walk to the table and help ourselves). We as well had to carry the luggage on our own (3 suitcases plus two smaller ones). The personal just showed as the elevator not helping at all. When asking to book a restaurant for the evening outside the hotel the answer was that this is not part of the hotel service. Breakfast at the Executive lounge was poor. Bread selection very small. The afternoon offerings as well weren't good. Never again Swissotel.

Customer review rating 4.0/5

Ho C. L. Families - Confirmed reviews ALL

Overall is good but the shower is not “strong” enough which I think can improve. Overall staffs and nice and helpful. Location is best

Dear Mr. L., Thank you for your feedback. We are glad you enjoyed our location and service. Regarding the shower pressure, we would like to share that Swissôtel Grand Shanghai follows Accor’s global water conservation policy, which includes installing eco-friendly showerheads to reduce water waste. We apologize if this affected your personal comfort. Please be assured that our engineering team will still check the equipment to ensure it provides the best possible balance between sustainability and a pleasant shower experience. We look forward to welcoming you back soon!

Customer review rating 3.5/5

Siu L. A. K. Couples - Confirmed reviews ALL

Overall, I had a pleasant stay with good service from the team. The staff were friendly and helpful throughout my visit. However, the soundproofing in the rooms could be improved, as I was disturbed in the morning by noise from cleaners vacuuming and activity in nearby rooms.

Dear Mr K., Thank you for your kind words regarding our friendly and helpful team. We are delighted to hear you had a pleasant stay overall. We sincerely apologize for the disturbance caused by the vacuuming and noise from nearby rooms. Your feedback is very important to us, and we have shared this with our Housekeeping Manager to ensure cleaner activity is scheduled more mindfully. For your next visit, please let us know if you prefer a quieter room, and we will do our best to accommodate you. We look forward to welcoming you back!

Customer review rating 5.0/5

Natalia S. Families - Confirmed reviews ALL

We had 2 stays at the Swissotel over a period of a week - on our first trip to Shanghai. I was a little nervous about staying here - some reviews mentioned the hotel being dated, etc. We really enjoyed our stay - the service was friendly and welcoming, the room - spacious, quiet, everything works as expected. The roll-away was brought in swiftly and was comfortable. Great location - 100m to Line 2, 20 min walk to French Concession, a bunch of malls nearby with cafes and restaurants. Excellent value for a well-maintained property.

Dear Guest, Thank you so much for choosing us for your first trip to Shanghai and for sharing such a detailed review! We are delighted that we could exceed your expectations and turn your initial nervousness into a "very nice stay." It is wonderful to hear that you enjoyed our spacious rooms, the comfort of the roll-away bed, and our swift service. We take great pride in being a "well-maintained" property where everything works seamlessly for our guests. We are also glad our prime location near Line 2 and the French Concession added convenience to your exploration of the city. Your endorsement of our "excellent value" is the best reward for our team. We look forward to being your home again on your next visit to Shanghai!

Customer review rating 5.0/5

Kian T. L. Business - Confirmed reviews ALL

The hotel location was ideal, right in the heart of the historic district. Subway Line 2 is walking distance of less than 5 mins that will bring me to The Bund and directly to NECC. There are plenty of cafes and stores nearby. Yet the room was still quiet at night.

Dear Guest, Thank you so much for your wonderful review! We are thrilled that you enjoyed our ideal location in the heart of the district. As you mentioned, being just a 5-minute walk from Subway Line 2 provides our guests with seamless access to both the historic Bund and the NECC, making it a perfect hub for both business and leisure. We are also pleased that, despite the vibrant neighborhood full of cafes and stores, you were able to enjoy a quiet and restful night in your room. It was a pleasure having you with us, and we look forward to welcoming you back to the heart of Shanghai soon!

Other web-users rate our hotel

  • 2,056 reviews 9.8/10 Location
  • 1,464 reviews 7.9/10 Room
  • 1,713 reviews 8.3/10 Service
  • 27 reviews 7.5/10 WiFi
  • 653 reviews 8.8/10 Cleanliness
  • 458 reviews 7.2/10 Breakfast
  • 122 reviews 8.6/10 Wellness Area
  • 82 reviews 8.9/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Shanghai