Swissôtel Grand Shanghai 5 stars

Customer review rating (ALL Rating) 4.4/5 489 reviews

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Description

Hotel extras

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Our accommodation(s)

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

GPS:31.224675, 121.447073

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  489 reviews

TripAdvisor Rating  4.5/5  2,373 reviews

Certificate of excellence 2024

Good location

TripAdvisor rating 4.0/5

Fiona L Business - TripAdvisor review

Enjoy my stay at swissotel Grand Shanghai. Location was good as is near to Jingan Metro. Room size are decent. However, design and furniture are dated but overall clean. Quite disappointed though as I dint get a room upgrade despite being a gold accordion member. Special shoutout to the concierge team - Chris and team for the awesome service. Thanks and will be back again for sure if I visit Shanghai.

Excellent Stay and Service was on Point

Customer review rating 5.0/5

Danny G. Couples - Confirmed reviews ALL

The stay was excellent as the staff made us felt welcome and always attending to our needs -especially the staff at the Lounge and executive floor.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

Perfect!

Customer review rating 5.0/5

Tommy C. Business - Confirmed reviews ALL

10/10 in Service, Cleanliness, Support, Customer Service, Location, Intrastructure Connection, Food, Drinks!

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

Good overall experience

Customer review rating 3.5/5

Andrew Y. Business - Confirmed reviews ALL

I have been staying over at this hotel over the years for business. This trip however I noticed overall customer service has degraded a little. Perhaps contributed by a trainee handling the check-in (no smiles) who doesn't look like she enjoys being there. However, as in the past, a good experience overall.

Dear Mr. Y., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Zhao Guest Experience Manager

Bad Internet

TripAdvisor rating 3.0/5

Canboy Families - TripAdvisor review

We booked a few rooms in this hotel. Our room has the smallest beds and i barely fit. Other rooms have a twin bed. Ours, i think is smaller than single. Internet connection is bad. Almost useless. Aside from being intermittent, i cannot open most apps and websites using the hotel's wifi.

Dear Guest, thank you for choosing our hotel. We apologize for the unpleasant experience you had regarding the internet and the size of the bed. We have forwarded your valuable comments to our relevant departments for improvement. Please note that some apps might be not available due to national policy. We look forward to seeing you again! Sincerely, Ricky Zhao Experience Manager

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Other web-users rate our hotel

  • 2,808 reviews 9.7/10 Location
  • 1,884 reviews 8.2/10 Room
  • 2,575 reviews 8.7/10 Service
  • 30 reviews 6/10 WiFi
  • 926 reviews 6.8/10 Vibe
  • 824 reviews 9.1/10 Cleanliness
  • 511 reviews 7.7/10 Breakfast
  • 121 reviews 9/10 Pool

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