Swissôtel Grand Shanghai 5 stars

Customer review rating (ALL Rating) 4.4/5 452 reviews

Swissôtel Grand Shanghai - Image 1
Swissôtel Grand Shanghai - Image 2
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1 Yu Yuan Road, Jing An District, 200040 SHANGHAI, China

Description

Hotel extras

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Our accommodation(s)

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

GPS:31.224675, 121.447073

Telephone
Fax +86 62889638

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAFÉ SWISS

Enjoy regional, Swiss and international cuisine at Cafe Swiss, Swissotel Shanghai's all-day restaurant with both a la carte and buffet options serving breakfast, lunch and dinner in a relaxed, informal setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  452 reviews

TripAdvisor Rating  4.7/5  3,361 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Adisak C. Families - Confirmed reviews ALL

Average hotel for services and breakfast selection are limited comparing to other Marriott 5 stars.hotels.

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Zhao Guest Experience Manager

Amazing service by executive lounge staff

TripAdvisor rating 5.0/5

NorthStar40432782943 TripAdvisor review

Had an amazing breakfast alongside the window in the executive lounge! Chris zhou and team took immaculate care of each guest including myself during the breakfast service! For instance, the team took the effort to head down to the second floor to retrieve some peanut butter to go with my bread and the detailed effort in taking the initiative to provide a teaspoon for my yoghurt when i forgotten to take it. While this is almost my 10th time staying in this hotel, i really enjoyed coming back here because of its service and its location. Thank you!

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Customer review rating 3.5/5

Flaminio G. Business - Confirmed reviews ALL

simple breakfast , need to ask always for one banana, few fruit available. croissant not fragrant. hight price. Last time I found BLATTA in my room and by mail you said me to have upgrade room for this time, but may be something run not in the right direction because I staied in standard room. this is not a problem for for sure, just to say if you said something I supppose has to be respected. nothing more

Dear Mr. G., We sincerely apologize for the unpleasant experience during your stay.Your satisfaction is our top priority, and we are truly sorry for the disappointment caused. We hope to have the opportunity to regain your trust and provide a remarkable stay experience in the future.Best Regards, Ricky Zhao Guest Experience Manager

Customer review rating 5.0/5

Allan D. H. Business - Confirmed reviews ALL

Staff were very helpful and hotel has a great location.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Zhao Guest Experience Manager

Customer review rating 3.0/5

Ai L. L. Friends - Confirmed reviews ALL

The service in swissotel has deteriorated vs my stays many years ago. it took long time to check in and check out, and most of the time the reception is managed by trainees who are not familiar to take queries. example i had made group payment upon check in and i was asking for individual room receipt /invoice and they are not able to provide instantly, it took me 20mins to check out for 6 rooms, similarly took me more than 30mins to check in 3 out of 6 rooms when i arrived. the concierge service is also not satisfied, they were on their phone and not looking at the hotel guests to response to queries. it took long time to get amenities to send to the room while i acknowledge you want to be environmental friendly but having standard amenities in the room would be more convenience instead of waiting more than 45mins to get something delivered to the room. in addition, the person who handled my check in actually complaint to the other staff that he has to handle multiple check in during lunch hours. this service is not acceptable, it is his duty to do the work and it is not guest issue if he didnt get to go lunch as he needs to sort that out with his team.

Dear Mrs. L., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Zhao Guest Experience Manager

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Other web-users rate our hotel

  • 2,305 reviews 9.8/10 Location
  • 1,579 reviews 8.2/10 Room
  • 1,974 reviews 8.5/10 Service
  • 29 reviews 7.2/10 WiFi
  • 711 reviews 9/10 Cleanliness
  • 643 reviews 6.9/10 Amenities
  • 590 reviews 7.5/10 Comfort
  • 486 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.