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Swissôtel Grand Shanghai 5 stars

Customer review rating 4.4/5 2,354 reviews
Swissôtel Grand Shanghai
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Hotel extras

TOP SELLING A luxurious 5-star hotel located in Jing'an, the upscale central district of the city, Swissotel Grand Shanghai is literally a few steps away from the famous West Nanjing Road, prestigious office towers and shopping malls.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Bicycles rental (Nearby)
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road
Jing An District
200040
shanghai
china

Tel: +8653559898

Fax: (+86)62889638

Contact email

Check-in from 15h00

Check out up to 12h00

  • JING'AN TEMPLE :   76,113,927 Jing'an Temple

  • JING'AN TEMPLE :   2,7 Jing'an Temple

  • By plane

    SHANGHAI HONGQIAO INTL APT At 10.9km / 6.77 miles

  • By plane

    SHANGHAI PUDONG INTERNATIONAL AI At 47.6km / 29.58 miles

GPS :31.224635, 121.444799

Our accommodations

Swissotel Grand Shanghai features 467 luxury rooms, including 94 Classic Rooms, 125 Premier Rooms, 150 Swiss Advantage Rooms, 83 Executive Club Rooms, 3 Pinnacles, 11 Executive Suites and 1 Presidential Suite Most of the rooms command fabulous views of the citys ultra-modern skyline and embrace a holistic approach to the Paris of the East. Feature comfortable facilities and top-of-the-line technology to both leisure and business guests.

Swiss Executive Twin Room

  • Max. number of persons: 2
  • Area: From 35m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone

Classic King Room

  • Max. number of persons: 2
  • Area: From 35m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Swiss Executive King Room

  • Max. number of persons: 2
  • Area: From 35m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone

Swiss Advantage King Room

  • Max. number of persons: 2
  • Area: From 35m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Swiss Advantage Twin Room

  • Max. number of persons: 2
  • Area: From 35m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone

Premier Twin Room

  • Max. number of persons: 2
  • Area: From 35m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone

Classic Twin Room

  • Max. number of persons: 2
  • Area: From 35m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Premier King Room

  • Max. number of persons: 2
  • Area: From 35m²
  • Bathrobe
  • Slippers

Presidential Suite

  • Max. number of persons: 2
  • Area: From 270m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone

Executive Suite

  • Max. number of persons: 2
  • Area: From 110m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone

Pinnacle Suite

  • Max. number of persons: 2
  • Area: From 70m²
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

CAFÉ SWISS

Type of cuisine: International

Enjoy regional, Swiss and international cuisine at Cafe Swiss, Swissotel Shanghai's all-day restaurant with both a la carte and buffet options serving breakfast, lunch and dinner in a relaxed, informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Flow Lounge and Bar

Photo non contractuelle / Strictly non binding

The perfect rendezvous and meeting place for tourists, locals and business associates, The Flow Lounge and Bar is located adjacent to the lobby, featuring an extensive selection of international drinks, specialty concoctions and hot beverages.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 575 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Swissôtel Grand Shanghai

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,354 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,442 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

good location

Customer review rating 4.4/5

Wj Couples - 06/01/2020 Confirmed reviews ALL

designated smoking area was not ideal. no shelter at all.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Great Experience

Customer review rating 4.4/5

Guest T. F. T. Solo - 06/01/2020 Confirmed reviews ALL

I had quite a nice stay. I think what may it so great was after getting to the hotel after a tiring flight, the staff greeted me with a warm welcome and sped through my check-in. The lady that checked me in was so courteous, very professional. The room was comfortable and the breakfast got me off to start of my day.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Excellent location

Customer review rating 4.4/5

Pp Families - 01/01/2020 Confirmed reviews ALL

Great location with metro just 1 min away. Room is cozy and have a great view to Southern Nanjing Road which is a very posh neighborhood. The design in bathroom can be improved as I found it with very limited space for placing cosmetics and skincare if ladies are traveling together. Breakfast at cafe is disappointing tho.

Dear Ms。 P., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback for our location and room. I will share your comments with our F&B team and Housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Great hotel in the middle of the city

Customer review rating 4.4/5

Dr. S. P. Friends - 30/12/2019 Confirmed reviews ALL

The hotel is great. The staff is kind and the executive lounge is one of the best I have stayed at in Shanghai. There were some issues at the front desk with my prepaid reservation and seemingly lack of concern about the outcome from the front desk and reservations staff prior check in and after/

Dear Dr. P., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback for our executive lounge service. Also I will share your comments with our Front Desk and Reservation team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Another stay at 2nd home

Customer review rating 4.4/5

Juergen H. Business - 25/12/2019 Confirmed reviews ALL

It feels like coming home. Traveling 50% of my time around the world and then come back to the hotel I am staying for about 10 years now ... always like a base where it feels like coming home

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

I am happy to stay with your hotel.

Customer review rating 4.4/5

Dongjun K. Solo - 25/12/2019 Confirmed reviews ALL

I am very happy and comfortable in your hotel. Specially very kind staff in exectutive lounge. I will go there again.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Enjoyable

Customer review rating 4.4/5

Anonymous Couples - 25/12/2019 Confirmed reviews ALL

Minor annoyances outward by overall great service!

Dear Mr. F., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Peaceful and Relaxing

Customer review rating 4.4/5

T. Families - 23/12/2019 Confirmed reviews ALL

Nice ambience, great Level 27 Club service.

Dear Ms. T., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Don’t use new ALL app !

Customer review rating 4.4/5

S Friends - 23/12/2019 Confirmed reviews ALL

The new booking app for ALL is just awful ! Should never have been launched until it was ready . Most of the time you can’t get it to work , can only book 1 room at a time , no longer shows you which room type you booked on future bookings -nightmare ! At Swissotel Jing’an 2 items were left in hotel room by mistake and housekeeping did not hand them into lost property ...

Dear Ms. M., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. I am sorry for all inconvenience for you about our new APP ALL, I have report your comments with Accor Group team. Also, our Housekeeping has checked our Lost & Found record again and it is so regret that there is no item left in the room. Would you please kindly remind me which items you left and I will ask our Housekeeping manager to check again. Thank you again for sharing your experience, and we hope see you soon. Sincerely, Sophia Song Guest Experience Manager

Nice Service, nice location, good place for family

Customer review rating 4.4/5

Hendra D. Families - 21/12/2019 Confirmed reviews ALL

Quick check in, the staff is nice and friendly, close to malls and restaurant, also subway station. The room is also very nice, will stay here again when visiting Shanghai.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Room not good

Customer review rating 4.4/5

Praveen K. Business - 18/12/2019 Confirmed reviews ALL

The wardrobe doors loose hanging. Electrical power switches loose. AC switch not working

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophia Song Guest Experience Manager

The best breakfast experience I've ever had.

Customer review rating 4.4/5

Dmitry Business - 18/12/2019 Confirmed reviews ALL

Looking forward to come back.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager
Customer review rating 4.4/5

X. J. Business - 16/12/2019 Confirmed reviews ALL

good

Dear Mr. X., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Very nice hotel in a good location, staff are fabalous

Customer review rating 4.4/5

Mathias Business - 15/12/2019 Confirmed reviews ALL

Very good, staff are very accommodating, the hotel itself is very nice and a pleasant place to stay for both families and business people.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

superb

Customer review rating 4.4/5

Remigi T. Couples - 13/12/2019 Confirmed reviews ALL

clean, friendly, perfect experience

Dear Mr. T., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Perfect stay

Customer review rating 4.4/5

Mick Business - 11/12/2019 Confirmed reviews ALL

Perfect stay started with a warm welcome in the lobby by name from the concierge and continued with a great upgrade from executive floor team. A few days before arrival, was already welcome by an individual mail message asking for arrival time and special requests. Wonderful.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Nice hotel close to my office and a range of bars and restaurants

Customer review rating 4.4/5

Will Business - 09/12/2019 Confirmed reviews ALL

Check-in is too slow. Scanning the passport is necessary but needs to be done quicker. The attendant also took a while looking for a visa in my passport when I do not need one (I have an APEC Card). In general, just quicker check-in. The rooms are generally very quiet - well sound proofed - which is something I value when trying to sleep. The range of English channels needs to improve - much better down the road at Portman or Shangri-La.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are glad that you like our room. However, I am sorry for all the inconvenience for you check in experience. I will share your comments with Front Office team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope see you soon. Sincerely, Sophia Song Guest Experience Manager

great

Customer review rating 4.4/5

Adrian D. Business - 09/12/2019 Confirmed reviews ALL

Very good customer service

Dear Mr. D., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Please give me priority points for my stay

Customer review rating 4.4/5

Sh Business - 07/12/2019 Confirmed reviews ALL

Stay was good. Good room. But when I book it was a deal including breakfast, but actually that was without. I join the priority membership but point is not given for the stay as if today. Even though I mailed about this no one responded so far.

Dear Ms. H., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After we checked, we found that there were 2 duplicated reservations for your stay. Both 2 reservations are all for stay 27-29 Nov and made by travel agency. One reservation was including breakfast, but this reservation was cancelled by travel agency side. So the reservation which you stayed was no breakfast. Please feel free to contact me, if you have any problem. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophia Song Guest Experience Manager

pretty much satisfied especially with the exceptional hospitality of the staff at the lounge

Customer review rating 4.4/5

Mohan A. Business - 02/12/2019 Confirmed reviews ALL

see above

Dear Mr. a., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager
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