Swissôtel Grand Shanghai 5 stars

Customer review rating (ALL Rating) 4.4/5 385 reviews

Swissôtel Grand Shanghai - Image 1
Swissôtel Grand Shanghai - Image 2
Swissôtel Grand Shanghai - Image 3
Swissôtel Grand Shanghai - Image 4

Description

Hotel extras

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Our accommodation(s)

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

GPS:31.224675, 121.447073

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAFÉ SWISS

Enjoy regional, Swiss and international cuisine at Cafe Swiss, Swissotel Shanghai's all-day restaurant with both a la carte and buffet options serving breakfast, lunch and dinner in a relaxed, informal setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  385 reviews

Customer review rating 4.0/5

Ying Z. T. Solo - Confirmed reviews ALL

Sherry at the front desk was very patient and helpful.

Customer review rating 4.5/5

Jane E. F. Friends - Confirmed reviews ALL

I spent 12 nights on the 22nd floor facing east with a beautiful city view (and only sun in the morning which was perfect). Breakfast was delicious with a wide variety of Asian and western options. The pool was amazing and the sauna, jacuzzi and steam room were perfect to relax at the end of the day. The housekeeping was kind and attentive and the laundry service was fast and very professional.

Customer review rating 4.5/5

Montri S. Families - Confirmed reviews ALL

The hotel is situated in very well location and hotel facilities are standard.

Dear Guest,Thank you so much for your positive review!We are delighted to hear that you appreciated our prime location and found our hotel facilities to meet your standards. Providing a convenient and comfortable experience is always our top priority.We look forward to welcoming you back for another wonderful stay in the near future!

Customer review rating 0.5/5

Damir B. Couples - Confirmed reviews ALL

Dirt in the Executive lounge from the air condition (big black oily dust at the AC right above the egg kitchen. Greasy food signs, greasy wall not been cleaned behind the food, dirty coffee machine never been cleaned during our stay, dirty cutlery beneath the couch in the lounge for 5 days, the same beneath the tables. Room floor during 5 days never has been hovered, only after our reclamation (we booked the Executive Suite Top floor!). AC in the suite couldn't been switched off properly, I had to drive my wife to the medical center due to the draft. While arriving we could check-in separately at the executive lounge: no welcome drinks had been offered (we literarily had to walk to the table and help ourselves). We as well had to carry the luggage on our own (3 suitcases plus two smaller ones). The personal just showed as the elevator not helping at all. When asking to book a restaurant for the evening outside the hotel the answer was that this is not part of the hotel service. Breakfast at the Executive lounge was poor. Bread selection very small. The afternoon offerings as well weren't good. Never again Swissotel.

Customer review rating 4.0/5

Ho C. L. Families - Confirmed reviews ALL

Overall is good but the shower is not “strong” enough which I think can improve. Overall staffs and nice and helpful. Location is best

Dear Mr. L., Thank you for your feedback. We are glad you enjoyed our location and service. Regarding the shower pressure, we would like to share that Swissôtel Grand Shanghai follows Accor’s global water conservation policy, which includes installing eco-friendly showerheads to reduce water waste. We apologize if this affected your personal comfort. Please be assured that our engineering team will still check the equipment to ensure it provides the best possible balance between sustainability and a pleasant shower experience. We look forward to welcoming you back soon!

Other web-users rate our hotel

  • 2,047 reviews 9.8/10 Location
  • 1,459 reviews 7.9/10 Room
  • 1,699 reviews 8.3/10 Service
  • 27 reviews 7.5/10 WiFi
  • 677 reviews 6.2/10 Vibe
  • 649 reviews 8.7/10 Cleanliness
  • 462 reviews 7.1/10 Breakfast
  • 120 reviews 8.7/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Shanghai