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Swissôtel Grand Shanghai 5 stars

Customer review rating 4.4/5 2,714 reviews

ALLSAFE approved hotel

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Room 1
Swissôtel Grand Shanghai
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+ 28 Services

Hotel extras

  • Labelled ALLSAFE

  • Located right in the city centre, steps from N anjing West Road

  • Spacious contemporary rooms and suites with vi ews of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road
Jing An District
200040 shanghai
china

Tel: +8653559898

Fax: (+86)62889638

Check-in from 15h00

Check out up to 12h00

  • By plane

    SHANGHAI HONGQIAO INTL APT At 10.9km / 6.77 miles

  • By plane

    SHANGHAI PUDONG INTERNATIONAL AI At 47.6km / 29.58 miles

GPS :31.224635, 121.444799

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • 3 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 11 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 467 rooms
    • 4 rooms for people with reduced mobility
    • 6 family rooms
    • 22 connecting rooms
    • 467 non-smoking rooms
    • 29 floors
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
    • Laundry / Valet Services Additional charge
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Limousine
    • Limousine
  • Desk equipment available
    • Umbrellas
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Swissotel Parking Additional charge
    • On site
    • 76 parking spaces
    • Public
    • Electric car recharging units 7 kVA
    • Parking opened 24/7
Well-being
  • POOL
    • Covered
    • On site
  • Fitness
    • On site
    • Massage
Family
  • Equipements for children
    • Bottle Warmer

Our accommodation(s)

Soothing colour schemes, uncluttered Swiss-inspired lines and jaw-dropping views of the futuristic skyline.. With premium amenities including free WiFi and a well-stocked minibar, each of our rooms and suites is a welcoming haven in the heart of Shanghai. Most of the rooms command fabulous views of the citys ultra-modern skyline and embrace a holistic approach to the Paris of the East. Feature comfortable facilities and top-of-the-line technology to both leisure and business guests.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 575 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Swissôtel Grand Shanghai

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,714 reviews

TripAdvisor Rating 4.5/5

1,457 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location, good place to stay

Customer review rating 4.5/5

Donatas Couples - 20/10/2021 Confirmed reviews ALL

Great location, good place to stay, nice pool, sauna.

Dear Donatas D., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 3.5/5

Daniel W. Business - 07/10/2021 Confirmed reviews ALL

Short stay, room was comfy but no view and no benefit fur my Accor membership

Dear Danny W., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susu Xu Guest Experience Manager

Good stay in a central position

Customer review rating 4.5/5

Thomas R. Business - 30/09/2021 Confirmed reviews ALL

Thank you for upgrading to the suite - which is a wonderful place to be for a longer period stay as I did. The hotel is placed very well in the middle of the active area of Shanghai, which is very good. The service I used was excellent. Room and infrastructure in a very good shape and everything very clean.

Dear Thomas R., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susu Xu Guest Experience Manager

well located

Customer review rating 4.0/5

Winter Business - 24/09/2021 Confirmed reviews ALL

hotel location is well and close to my destination. But the breakfast is too simple and less diversity.

Dear Peixia B., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susu Xu 宾客体验经理

Well located, rooms are quite old, good service.

Customer review rating 3.5/5

Alon H. Business - 14/09/2021 Confirmed reviews ALL

The hotel is well located but the rooms are overall too old. I was upgraded to the executive floor which is great for the service, however i noticed the executive floor room is exactly the same as the standrad rooms whoch i normally stay which are not in the exectuve floor.

Dear Alon h., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susu Xu 宾客体验经理

Well located, stay could be better

Customer review rating 3.5/5

Alon H. Business - 10/08/2021 Confirmed reviews ALL

Well located, stay could be better. I'm surprised you still dont have USB chargers or at least electricity socket next to bed. The toilet had issues. The water kept on running. The shower water drain is not so good. The spa is great.

Dear Alon H., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susu Xu Guest Experience Manager

Good location, well maintained lounged. Loved the good service by Carole Gao at Lounge on 30F.

Customer review rating 4.0/5

T. B. H. Business - 29/07/2021 Confirmed reviews ALL

Meticulous care for customer's needs. However, the record on ALL Account was slightly less than perfect. One particular instance was that I stayed for 2 nights (13-15 July) but ALL Account registered only one night (ie. 14 July). This fact of shortfall was indeed told to Carole for amendment but was rejected. Hence no correction was made on my ALL record. Another aspect was that the total points should be 2978*2 but this was not reflected in the ALL record. Instead what was shown was 2,012*2. Please help to verify and clarify. Thanks.

Dear Beng H. T., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies that our staff did not give you an appropriate explanation and made you feel uncomfortable. After double check with our operation manager, the points of the stay(July.13-July.15) in your ALL account is correct: 2978pts, but the system missed one qualified stay night on your account, we've fixed it for you. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Susu Xu Guest Experience Manager

Convenient location

Customer review rating 4.0/5

Tai-yu C. Families - 29/07/2021 Confirmed reviews ALL

Walk right across the street to major malls, restaurants and the MRT. Staff at front desk was very friendly and helpful. Rooms are spacious and clean with a great view from high floors.

Dear Tai Yu C., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies that our staff did not give you an appropriate explanation and made you feel uncomfortable. . At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Susu Xu Guest Experience Manager
Customer review rating 4.5/5

Istvan Couples - 25/07/2021 Confirmed reviews ALL

English speaking staff. Gluten free bread available, everywhere

Dear Istvan K., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susu Xu Guest Experience Manager

Good stay

Customer review rating 5.0/5

Q. Y. Business - 22/07/2021 Confirmed reviews ALL

Good stay

Dear y. Q., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susu Xu 宾客体验经理

Good location but....

Customer review rating 3.5/5

Esmond K. Q. Solo - 20/05/2021 Confirmed reviews ALL

Check in does not offer priority for ALL members. Has smokers on the floor, came through the air vent. Food quality at breakfast was below expectation.

Dear Esmond Q., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Susu Xu Guest Experience Manager

Nice break

Customer review rating 3.5/5

Wolfgang Couples - 08/05/2021 Confirmed reviews ALL

Surroundings of the hotel are crucial for us. Rooms are a bit old and the check in has room for improvement. Staff is very friendly and helpful. Breakfast does not correspond to the Swisshotel standart

Dear Wolfgang Otto K., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Susu Xu Guest Experience Manager

Beautiful stay in a attractive surrounding

Customer review rating 5.0/5

Thomas R. Business - 08/05/2021 Confirmed reviews ALL

I got an upgrade to the Suite - which was simply a marvelous experience - a wonderful "flat" in the downtown of Shanghai is really a luxury. Thank you very much for that. Good service and a breakfast buffet, that I enjoyed every morning (special thanks for the Pretzel rolls!). Also good place to be in Shanghai - many nice places and restaurants around. I will definitively come back at my next stay in Shanghai!

Dear Thomas R., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Sincerely, Susu Xu Guest Experience Manager

Superb location

Customer review rating 4.0/5

Tai-yu C. Families - 05/05/2021 Confirmed reviews ALL

Very convenient location, friendly staffs and rooms are spacious with great city views, strongly recommend!!

Dear Tai Yu C., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susu Xu Guest Experience Manager

Good Choice in Accor Shanghai!

Customer review rating 5.0/5

Z. L. Families - 30/04/2021 Confirmed reviews ALL

As Accor platinum member, I really enjoyed recent stays with family in weekends and public holiday, especially thanks to Jack Qin, Lance Zhou and entire Swissotel team for their professional service level. The integration by Swissotel to Accor looks very successful in Shanghai, with all benefits to high-class members and lots of attractive to new joiners. I do appreciate Accor management team for your efforts!

Dear L. Z., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susu Xu Guest Experience Manager

Good service & comfort environment

TripAdvisor rating 5.0/5

cyng364 Business - 25/03/2021 TripAdvisor review

Always good experience on hotel service no matter on room service and reception service, so I feel in good on software and hardware equipment. But the way, I have a little bit upset on closure of VIP Lounge although I can enjoy the drink on Lobby Lounge. I hope that the VIP Lounge will be opened again when I go back Swissotel Grand Shanghai next time.

Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Sincerely, Guest Experience Manager

Great location

TripAdvisor rating 5.0/5

andreahocy Business - 17/10/2017 TripAdvisor review

The hotel location is strategically located to nearby Metro and easily can access to nearby shopping mall for food. All within walking distance The only disadvantage is you will not be able to enjoy any of the Accor membership advantage in this hotel. If not, it will be perfect!

Dear Andreahocy, Thank you for staying with us and sharing your feedback. We are happy to learn that you liked our location and surrounding area. It's a bit pity for the Accor Membership program that is still in merging process. And I have shared your comment with the related department already. Thank you for your time and sharing again, We look forward to welcome you back for your next visit soon. Warmest Regards, Rena Fu / Guest Experience Manager

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