Swissôtel Grand Shanghai

Swissôtel Grand Shanghai 5 stars

Customer review rating (ALL Rating) 4.4/5 438 reviews

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Hotel extras

  • Labelled ALLSAFE

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

ALLSAFE approved hotel

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

  • By plane

    SHANGHAI HONGQIAO INTL APT At 10.9km / 6.77 miles

  • By plane

    SHANGHAI PUDONG INTERNATIONAL AI At 47.6km / 29.58 miles

GPS:31.224675, 121.447073

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our accommodation(s)

Soothing colour schemes, uncluttered Swiss-inspired lines and jaw-dropping views of the futuristic skyline.. With premium amenities including free WiFi and a well-stocked minibar, each of our rooms and suites is a welcoming haven in the heart of Shanghai. Most of the rooms command fabulous views of the citys ultra-modern skyline and embrace a holistic approach to the Paris of the East. Feature comfortable facilities and top-of-the-line technology to both leisure and business guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  438 reviews

TripAdvisor Rating  4.5/5  1,459 reviews

Well located, good environment

Customer review rating 5.0/5

F. P. Business - Confirmed reviews ALL

- the stuffs are very nice and warm - the room is very clean - good coffee in the room

Dear P. F., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Zhang Guest Experience Manager

Customer review rating 4.5/5

Christian Business - Confirmed reviews ALL

Perfect location, super friendly staff, nice rooms, good breakfast, feels like coming home when I stay there.

Dear Christian W., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Zhang Guest Experience Manager

Good service

Customer review rating 5.0/5

Mary T. Families - Confirmed reviews ALL

Very caring and well organised service during lockdown Period in shanghai. You have a great team and good management here.

Dear Ying Zhi T., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Good in general, but noisy

Customer review rating 3.5/5

L. K. C. Business - Confirmed reviews ALL

1) noisy, bad internal noise insulation, can hear clearly people's conversations and door slamming from the room door side. Can also hear people s activities in next room through the wall. 2) some front desk staff cannot extend my bookings and told me to call the All Hotline to extend instead. 3) All website and app bookings have error. Input all info and at last steps shows booking not successful...... Wasted my time... Had to call the All Hotline at the end.

Dear Kok C. L., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive your feedback. I will share your comments with our relative department for improvement , I am sure that our team will improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catherine Zhang Guest Service manager

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Have no brushteeth in the room , call service to send

Dear Ji N., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; according to the Shanghai policy of household garbage, all the hotel are not allow to offer toothbrush in the room, if you need, please contact service center. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Zhang Guest Service Manager

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Other web-users rate our hotel

  • 4,234 reviews 9.6/10 Location
  • 2,292 reviews 6.9/10 Room
  • 2,699 reviews 7.6/10 Service
  • 31 reviews 4.8/10 WiFi
  • 689 reviews 6.7/10 Breakfast
  • 640 reviews 8.9/10 Cleanliness
  • 175 reviews 7.7/10 Wellness Area
  • 40 reviews 4.3/10 Bar

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