Swissôtel Grand Shanghai 5 stars

Customer review rating (ALL Rating) 4.4/5 449 reviews

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1 Yu Yuan Road, Jing An District, 200040 SHANGHAI, China

Description

Hotel extras

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

Our accommodation(s)

Hotel location

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

GPS:31.224675, 121.447073

Telephone
Fax +86 21 6288 9638

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAFÉ SWISS

Enjoy regional, Swiss and international cuisine at Cafe Swiss, Swissotel Shanghai's all-day restaurant with both a la carte and buffet options serving breakfast, lunch and dinner in a relaxed, informal setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  449 reviews

TripAdvisor Rating  4.7/5  3,626 reviews

Certificate of excellence 2025

A good day

TripAdvisor rating 5.0/5

同学 李 TripAdvisor review

It was a nice living experience，Thank you very much to the front desk staff; she is a beautiful girl who provided me with warm and welcoming service. I'll be back.

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us.

Customer review rating 1.5/5

Eric M. Families - Confirmed reviews ALL

Hotel location was located very centrally, but services leave much to be desired. Upon check-in, my accor status was not respected and no room upgrade was offered. In the room itself, housekeeping often came at erratic times or not at all, and the room was extra warm with no way to turn air conditioning on, even though maintenance had tried - they explained there was nothing they could do. Overall I couldn’t recommend this.

Dear Eric M., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our central location; however, we regret that your experience did not meet your expectations. We sincerely apologize for any inconvenience caused by the issues with your room and the service you received during your stay. Your comments regarding the handling of your Accor status and housekeeping schedules will be reviewed as we continuously strive to improve our guests' experiences. We appreciate your insights and hope to have the opportunity to better serve you in the future. Best regards, Swissôtel Grand Shanghai

Customer review rating 4.5/5

Alexandre G. Business - Confirmed reviews ALL

Smooth check in - helpful staff

Dear Alexandre G., Thank you for your positive feedback regarding our pricing, location, and the helpfulness of our staff. We are pleased to hear that your check-in experience was smooth. Your comments are greatly appreciated and motivate us to continue providing excellent service. Best regards, Swissôtel Grand Shanghai

Customer review rating 5.0/5

Yun Y. L. Families - Confirmed reviews ALL

Swissotel Grand Shanghai has service which is above and beyond my expectations.

Dear Yun Y. L., Thank you for your kind words regarding our service and location. We are delighted to hear that you felt at home during your stay. Your satisfaction is our priority, and we appreciate your feedback. Goodbye, Swissôtel Grand Shanghai

Customer review rating 0.5/5

Yeonghun Y. Families - Confirmed reviews ALL

First of all, I was surprised that even though it was a five-star hotel, few staff spoke English. Even considering that the hotel is located in China, I doubt that this is the level of a five-star hotel. It was my first encounter with an employee who was not good at English, and it took about 30 minutes to wait for me to check in at the hotel. I was embarrassed because it was a very long waiting time, and there was no service to move my luggage even though I was staying in the suite. Also, even though I slept with the heating on on the first day, I couldn't sleep because it was too cold at dawn. When I asked the front of the hotel, they sent me an engineer. The engineer said through the Chinese translator that he would increase the temperature of the boiler water, but he did not seem to know what the problem was in the first place. I booked a suite at the same time as a platinum member, but considering the winter temperature, the hotel did not seem to have checked the condition of the room before staying. If I had asked the front desk to bring me a warmer, my family would have caught a bad cold. There was also not much to eat breakfast, and the lighting condition at the breakfast restaurant was dark and the temperature was cold. I had some doubts whether it was a five-star hotel service.

Dear Yeonghun Y., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize that your experience did not meet your expectations and for the inconveniences you encountered during your visit. We appreciate your comments regarding our staff's proficiency in English, as well as the lengthy check-in process. Your observations will be taken into consideration as we strive to enhance our service quality. I also regret that you did not receive assistance with your luggage and that the room temperature was not adequately regulated during your stay. We understand the importance of comfort, especially in winter, and your feedback regarding the heating issues will be reviewed. Furthermore, I regret that our breakfast offerings and the dining environment did not meet your expectations. We are continually working to improve our guest experience, and your insights are invaluable in this process. Thank you once again for your comments. We hope to have the opportunity to serve you better in the future. Best regards, Swissôtel Grand Shanghai

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Other web-users rate our hotel

  • 2,307 reviews 9.8/10 Location
  • 1,578 reviews 8.2/10 Room
  • 1,952 reviews 8.5/10 Service
  • 29 reviews 7.2/10 WiFi
  • 720 reviews 9/10 Cleanliness
  • 645 reviews 6.9/10 Amenities
  • 590 reviews 7.4/10 Comfort
  • 484 reviews 7.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.