Pullman Shanghai Jing'an

Customer review rating (ALL Rating) 4.4/5 137 reviews

Pullman Shanghai Jing'an - Image 1
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Description

Hotel extras

  • Prime location, easy access to the subway and railway station

  • Natural daylight in the swimming pool

  • Renovated International restaurant to cater up to 140 persons with an enlarged buffet display

  • 19 private dining rooms and 200 m² a la carte Chinese restaurant

  • Very high speed and reliable wireless network

Our accommodation(s)

Hotel location

Pullman Shanghai Jing'an

330 Meiyuan Road, Jingan District
200070 SHANGHAI
China

GPS:31.246517, 121.456888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  137 reviews

TripAdvisor Rating  4.0/5  2,378 reviews

Enjoyable stay and very late check out to match evening flight

TripAdvisor rating 5.0/5

NorthStar04604046854 TripAdvisor review

We were given a very late check out as we had an evening flight which was very welcome. Breakfasts were tasty and good value. Rooms clean and well serviced. Best of all were the friendly and helpful staff all of which made for a very enjoyable stay.

Dear Guest,Thank you for choosing Pullman Shanghai Jing‘an as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best.

Bad experience and not well trained staff

TripAdvisor rating 1.0/5

Phawat T Friends getaway - TripAdvisor review

The reception charged me for deposit for double of the real price and also poor skill communication.

Dear Guest, Thank you for choosing our hotel for your recent stay and for sharing your feedback regarding your experience. We are deeply sorry to hear that your stay did not meet your expectations, particularly in terms of the staff training and overall experience. We take all feedback, especially constructive criticism, very seriously. Your comments about the staff not being well-trained and the overall bad experience are concerning, and we appreciate you bringing this to our attention. To address your concerns: Staff Training: We recognize the importance of having a well-trained team. As a result, we will be conducting additional training sessions for our staff, focusing on customer service, problem-solving, and hospitality standards. Improving the Guest Experience: We will review our current operational procedures to identify areas where we can improve the guest experience. This may include enhancing our communication protocols, refining our service standards, and ensuring that all guest requests and concerns are addressed promptly and effectively. Your feedback is crucial in helping us improve, and we are committed to making the necessary changes to ensure that all our guests have a positive and memorable experience. We hope to have the opportunity to welcome you back to our hotel in the future and provide you with a significantly improved experience. If you have any further suggestions or comments, please do not hesitate to contact us. Thank you again for your valuable feedback. We sincerely apologize for any inconvenience you may have experienced during your stay and look forward to the opportunity to serve you better in the future. Best regards, Nancy Kuang,Hotel Guest Experience Manager

Very comfortable business trip accommodation

TripAdvisor rating 5.0/5

Venture15352807692 Business - TripAdvisor review

The hotel is in a very convenient location, with a subway station and convenience store nearby. The front desk also provided good service and was very welcoming. The room was clean and comfortable. You can also see the shanghai train station. The hotel breakfast was very rich, with a wide variety of buffets and fresh fruits.

Dear Guest,Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards,

Well located

Customer review rating 5.0/5

Y. K. Families - Confirmed reviews ALL

Lucy zhe and ryan huang helped us about everything. Thanks to them!!

Dear k. Y., We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnson Zhuang General Manager

Great service

TripAdvisor rating 5.0/5

RAFA N TripAdvisor review

I chose to stay at Pullman Jing'an because I need to travel to China with my family. China has implemented a visa-free policy, which makes our travel very convenient. I am a member of ALL, so I choose this hotel. I can honestly say that the location of this hotel is very good, it is right next to the high-speed rail station. The subway is also very close. The doormen of this hotel were very helpful and helped us a lot, because we were not very familiar with the Chinese APP, so we needed them to call a taxi for us. The front desk staff are very friendly, they are enthusiastic and speak English very well. No matter when you find them, they will be more than happy to help you. This made our trip so much easier. The room is too small. Maybe because this is Shanghai, the facilities in the room are also very old. I think it should be renovated. The food in the restaurant is good, but the service staff doesn't speak English at all. We gave feedback to the manager when we checked out. He thanked us very much and promised a free room upgrade, so I'll give him 5 stars. Because he is sincere enough.Overall this hotel has excellent service at the front desk, but it clearly doesn't match the poor facilities. If its facilities would be updated, we would come again without hesitation.

Dear Guest, Thank you very much for all these very encouraging comments. I will share your comments with the team that I am sure will be delighted to know that your recent stay with us was as pleasant as the previous one. We look forward welcoming you soon in your Shanghai's home and wish you all the best. Sincerely , Guest Experience Manager

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