Pullman Shanghai Jing'an Hotel

Pullman at Jing-An is an upscale hotel. Nice setting, everything you would expect from that level. The not so-stellar findings: there was late night construction outside the hotel. Though you cannot hear the noise too much, it is an issue. The hotel facility is old. So expect upkeep needs here and there.

Old hotel. Lift breakdown on one of the morning during my stay there. Wait for 15 mins for lift to arrive at the 20th floor. Took more than 10 min to reach ground floor as the lift stopped at every floor even though no one press the floor button. Unpleasant experience at the breakfast at the ground floor cafeteria. A staff by the name of Cindy cleared my table - plates, fork and spoon, coffee etc while I was away from table to take some foods. She is in a hurry to kick out the guest from the breakfast table. No apology from her. Only the other male waiter apologized for the mistake. She just stared & walked away. What an attitude! The breakfast at the executive lounge can be improved. It served the same type of food every morning for the 3 mornings I were there. I asked for pork or chicken floss for the porridge, the staff asked the kitchen but isn't sure they have it or not. Finally I finished my breakfast...could not afford the time to wait for forever. Have stayed at other Pullman in Shanghai & China, but this is this worst experience I had. And my colleague was locked out of the room because the amount of deposit from his credit card has exceeded! I think this is very rude. The front desk should have given a courtesy call to him to request to top up the deposit but NOT AUTOMATICALLY MAKING HIS CARD KEY INVALIDED!

Very good location, but noisy at night because of outside construction.

Good hotel, so so service

This was my 8th visit to this hotel and each time I have been treated very well from pre check in, to check in and then check out!

The hotel itself was a wonderful experience, with well appointed rooms and attentive staff. Access to the train station and subways is great, if you can battle the crowds there. Ended up having to take taxi rides to see the sights.

Some of Staff can't speak English but they are friendly and very helpful. Whenever i asked something, they had tired to find answer from me. I would like to thanks to lovely staff again. This lovely hotel is located in prime location. Minutes away from Shanghai Railway station and 4 different convenience stores. Also 5 minutes away from McDonald and KFC (Also many local restaurants)

I would like to thanks to your front staff Mr.Ethan for his kind and supportive attitude at mid night of Nov 7th to find 24 hours international hospital and and buy medicine for me. Due to his support i do have good impression of Pullman Shanghai Jing An, and on next trip i am intending to use again. Mr.Ethan`s phone: 15…

new hotel name is confusing, I thought it's close to Jing An Temple.

Dear Sirs, The check out took way too long. I arrived at the reception at 6:45AM on Nov. 8th and there was no one queuing but I still had to wait for at least 15min between the time I checked out and the time to get the fapiao. Also for some reasons I was told I cannot add the points on my Accord membership card because I booked through an agent. However I always book through Nielsen Corporate agent and I stayed many times at your hotel and I have always been able to collect points. I cannot see a record of points for the booking nov 7th-8th while I can see a record for booking (nov 5th to 7th) so it does not make any sense. I would appreciate if you can look into this and make sure I have the points added for the stay nov 7th to nov 8th. Thanks for your help! Yoann (membership card # 30…7 …)

The staff don’t speak English and never hear it carefully .

The room was booked on your site in advance with the credit card number to guarantee my booking. The day of my expected arrival to the hotel in the afternoon (while traveling in China, I xas luky to see the message at the train station at 6 PM ) I received the message that my booking will be cancelled at 6 pm because it's not guaranteed. I had to call in urgence to the hotel. I was expected my arrival to the hotel in the late night at 1 am. At my arrival I asked the room service: one hamburger from the 24 hours menu list. The answer was : the only item available is small wonton soup. I had the smallest room on the floor. Probably the hotel was fully booked.

The stay was great except the smoking corner which is too close to the entrance of the hotel. As a non smoker, such smell is unbearable. Walking pass the smoking area is always a challenge and the hotel lobby always have the smoke smell.

always happy to stay at pullman, i had been staying at this pullman in 2019 for numbers of night, what i realise is that their breakfast is not that good, i wanted to say bad but well it was not well manage, food are cold, services are not what usual pullman or even competitor Courtyard by Marriott, service is really slow

Check in and out was done expeditiously . The staff are well trained and try hard to satisfy clients’ expectations. However I just had the feeling that the staff was not as friendly to Asians as Caucasians. My final upgraded room was not big but sufficient for our purpose as we requested for a coffee machine and was given one. The bed was comfortable and we slept well. One thing I noticed was there was no Long bath in the room which is a normal feature for most Pullman hotels and other higher end hotels. The breakfast spread was sufficient. One very important thing to us which we were very happy about was the wifi which was really good .