Pullman Shanghai Jing'an Hotel

The hotel facility was a little worn and weary and having stayed in other Pullman hotels elsewhere in the world this hotel at Jingan does not feel like a Pullman hotel. It feels like a Mercure hotel which it was initially before the rebranding to Pullman. Windows were not double glazed which means the drilling and piling road works outside were a real disturbance.

excellent location, next de metro, line 1, 3 and 4, Exit 5, minus 100meters from lobby at hotel. excellent location, next de metro, line 1, 3 and 4, Exit 5, minus 100meters from lobby at hotel. the employees are polites. I recomend this hotel. great experiencie. S. - Brazil.

Comfort, safe，helpful and convenient.

Shanghai is a big city. Because of that, we need to stay at strategic location. Pullman Shanghai Jing An located in near of Shanghai Railway Station, which is we can going anywhere in Shanghai very easy. And also many choice of food is available surrounded, so you don't be starving anymore.

+ personell in the executive lounge + food spread during Happy Hour in Lounge + location, exit 5 of metro line 1 is part of the building of the hotel - had to change rooms 3 times in order to get a room without smoke smell - room is very noisy, the windows are very thin. Yes, there are construction works going on, but even without them you could hear a car honking or only accelarating (even in the 26th floor!) - breakfast spread was alright, but worse than other 4 star hotels in Shanghai (e.g. Crowne Plaza) - we were charged nearly 100 CNY for printing 30 pages in the executive lounge. There was no notice that it would cost something. We were just told afterwards. Thankfully, another staff member in the executive lounge cancelled those fees and admitted that this should have been communicated better. - the Hotel has 28 floors, but only 3 elevators. Long waiting times and full elevators are the result. I stayed in a holiday inn express with only 7 floors in Shanghai, but they even had 4 elevators.

Happy to stay again in this hotel.

Service from the counter is very cold. Lots of porter standing at the door but no one bothered to help us with our bags. Food at hotel wasn't by accor thus was not entitled to the discount.

Everything was fine except the room temperature was fixed at 18 deg C, heater on. Front desk told my wife that this could not be changed or adjusted as this is a centralized air-con. We were given a standing fan instead with air-con off for the 4 nights stay, and we were not offered a change of room or we were too reluctant to ask for a change. Please let your next guest to stay in a perfect condition room.

Location of hotel is very convenient from pudong airport you can take direct bus no 5 to hotel for 25rmb . Staff is very good and always very helpful, they almost all speak English and the location is great 50m from subway station

Good hotel, although the design is a bit atypical for Pullman (looks like it was a Marriot or Hilton and then sold/rebranded. In general very friendly staff, with the exception of staff managing parking/taxis who are extremely rude.

Stay was fine but room was very warm due to morning sunlight which no air-con to cool down the temperature in the winter season ! Front desk staff looked "stunt" when I asked for room bill to be charged in foreign currency via credit card which major hotels around China have this option for some time ago ! Not even bother to get further clarification from other staff, SHE gave me her look as I have just travelled in China recently !

As I'm a frequent traveller to Shanghai, I'm still looking for the best place to stay. This time I chose from the selection of Accord Hotels for Pullman Jing An (before I treid Sofitel Hyland and Swiss Hotel). For Pulman Jing An I gave a 8/10 quotation, so this is more than good. I just regret that as a Silver Accord cardmember the staff at the reception didn't gave me a room at the side where to avoid the horrible noice of the work on the street whole night. The noice I've had from the street works the whole night made impossible to have a good night rest. Another point that could be improved is the level of English language of the staff at the groundfloor Reception and at the phone when you are Calling for room services. And to end: a great compliment goes to Erika Huizar Garcia who works at the club floor. What an amazing high quality of service level this young lady gave. Extraordinary and far the best of all staff I met at your hotel. The future of this lady looks bright! Please thanks and congratulate her! Serge C.

Nice hotel. Close to the underground. Will stay there again.

This was a pleasant stay with a good level of service although I had a few staff members not speaking nor understanding well enough English. Less than I had experienced in the past at this same hotel.

Being a platinum member of the Accor group, I was really disappointed with the services provided by this hotel. We were not directed to the executive lounge nor the Accor priority lane for check in. The room which we had booked for 3 pax were only equipped for 2 throughout our stay despite our request for a 3rd occupant to be in the same room. We had to call the house keeping for additional towel every night. What is worse was the bell boy who helped with our luggage brazenly asked for tip from my elderly parent! Totally unhappy with our stay here.