Pullman Shanghai Jing'an 5 stars

Customer review rating (ALL Rating) 4.5/5 104 reviews

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330 Meiyuan Road, Jingan District, 200070 SHANGHAI, China

Description

Hotel extras

  • Prime location, easy access to the subway and railway station

  • Natural daylight in the swimming pool

  • Renovated International restaurant to cater up to 140 persons with an enlarged buffet display

  • 19 private dining rooms and 200 m² a la carte Chinese restaurant

  • Very high speed and reliable wireless network

Our accommodation(s)

Hotel location

Pullman Shanghai Jing'an

330 Meiyuan Road, Jingan District
200070 SHANGHAI
China

GPS:31.246517, 121.456888

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

VENU ALL DAY DINING RESTAURANT

The Venu all day dining restaurant serves international cuisine. Open all day for breakfast, lunch and dinner, it features impressive buffet displays with freshly prepared dishes from various interactive cooking stations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  104 reviews

TripAdvisor Rating  4.5/5  2,446 reviews

COMPLETELY DISAPPOINTED. HEALTH HAZARD and unsuitable for families with babies and young children.

TripAdvisor rating 1.0/5

Sightseer30966969368 TripAdvisor review

Completely disappointed. HEALTH HAZARD and unsuitable for families with babies and young children. You be the judge of my experience. 1. Disastrous Check In I booked 2 executive suites for 1 Dec - 8 Dec and had specified in the booking that we required connecting rooms and a baby cot as we were travelling with a 12 month old and elderly parents. I also sent an e-mail to the hotel on 20 Oct confirming my requests, to which I did not receive a reply. I further called the hotel 3 days prior to my arrival (28 Nov) to confirm my requests for a baby cot and connecting room, and to additionally inform them that my flight would arrive at 10pm and so we will be checking in late. Front desk receptionist said that there were not connecting suites, but promised that they would arrange for adjoining rooms. I also checked in via the Accor webpage 1 day prior to my arrival (30 Nov) and authorised them to make deductions from my credit card, which they did on the afternoon of my check in. On the night of arrival, we reached the hotel via private transfer around 11.30pm. The front porch was completely empty, and the bell boy stood around while my family struggled to unload all our luggages together with the driver. The bell boy did not offer any assistance. When confronted, he said he worked for the building and not the hotel. He was not wearing a brown coat, but wore a black uniform with a black hat. We had to bring all our luggage to the front desk with zero assistance from the hotel staff who stood by watching. Please bear in mind we had 2 elderly parents and a baby in tow. At check in, we were initially told that there were no adjoining rooms. After reiterating multiple times that this was specifically requested as we have a 12 month old, the duty manager (Antony Cao) subsequently managed to assign us with adjoining rooms. The hotel’s official response after the fact was that occupancy was high. This does not explain why they could assign the adjoining rooms eventually after we reiterated our frustrations with the front desk duty manager. This needs to also be viewed in light of the multiple emails, calls and even allowing the hotel to pre charge my credit card. Neither rooms contained a baby cot. The night duty staff member who subsequently brought the cot up, did not know how to set it up. The cot was flimsy and there was no support in the mattress. We had to call the front desk manager 3 - 4 times, to request for assistance. There was absolutely zero urgency in the front desk manager, nor any of the staff members. There was also inadequate bedding for the cot. We had expected a mattress, but was only given a comforter-like sheet. By the time the cot was set up, bedding arranged and everything was all settled, it was 2am. Can you imagine how disruptive this was to a 12 month old? Our baby was crying throughout this episode and thereafter had difficulties falling asleep through the night. My wife and I had a sleepless night because of this. What a way to start a vacation. 2. Heavy Smoke Smell In the middle of my stay, there were 3 consecutive nights where there was a heavy cigarette smoke smell in the bedroom which we and our baby were sleeping in. After calling the front desk, they said that as it was the middle of the night, they were unable to investigate the matter and disrupt other guests, and provided a small air purifier. The smoke smell lingered the entire night. The next morning, a larger air purifier was sent to our room. On average, the reading on the air purifier without cigarette smoke smell was 5 - 20. On the second and third night, when the smoke smell came back, the reading spiked up more than 6 times to 137. I took a picture and sent it to the front desk, but the front desk did not take any concrete actions, and could only say that they have reminded all guests that the hotel is non smoking. No concrete actions were taken to investigate. We subsequently found out from the front desk, that there was a guest who checked in to the room beside us during that period, and after he / they left, the smoke smell disappeared. The front desk claimed that house keeping did not feedback whether our neighbouring room had any evidence of cigarette smoke. After I had emailed the hotel, they tried to gaslight me by saying it could not have been our neighbouring room as they checked in with a child. Just because they have a child does not mean they could not have been smoking. In any event, I have attached the picture of the air purifier. The lack of inaction, especially when faced with a health issue, was appalling. To reiterate, we have a 12 month old. My wife also has a history of asthma. Please also note that the smoking point of the hotel is right beside the main entrance. Please expect to be inhaling second hand smoke while waiting for your DiDi rides as the smoke will permeate whenever the doors open for guests to enter the hotel. For a 5 star hotel, you would expect the smoking point to be further away from the entrance which all guests walk through. This is a public health hazard. 3. Limited service recovery Due credit is given to manager Lucky Zhu who was apologetic and acknowledged the mistakes of her staff. She also helped book a dinner reservation. Manager Allan was also helpful who helped us book tickets to an event we were looking forward to attend in Shanghai. However, all other staff members we spoke with during our stay, and when we raised problems, were either listless, or did not appear interested to help us solve said problems and provided excuses like the one I mentioned above for the smoke smell. There were zero attempts or offers for compensation. This is clearly not the level of service or standard that I had paid for. At all times, my family chose to remain calm and cool, and despite the frustrations we felt, we chose to remain respectful to the staff and chose to speak with the managers away from any other guests and not create a scene. Perhaps the hotel took our civilities for granted. We chose Pullman Shanghai as it was a 5 Star hotel. As an ALL member and having staying at other Pullman locations, I was initially optimistic that Pullman Shanghai would have served our needs well. It turned out to be an complete disappointment. Stay at your own risk.

Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. we hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Nancy Kuang- Guest Experience Manager

Amazing stay

TripAdvisor rating 5.0/5

_P1773NR Couples - TripAdvisor review

We had a wonderful stay at this hotel! The front desk staff were polite and accommodating. The food was delightful, with a great variety of delicious options. Plus, the metro station was conveniently right next door, making it easy to explore the city. Highly recommend!

Thank you for choosing Pullman Shanghai Jing‘an as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Moses Suen Front Office Manager

Excellent Comfortable Hotel close to Metro with Helpful Staff

TripAdvisor rating 5.0/5

WPH22 Couples - TripAdvisor review

We stayed for 6 nights. The check-in was easy and the front desk were helpful. We booked on the Accor App, and as Gold Member they acknowledged the status and helped with a late check out and upgraded one class of room and a higher floor. We are non-Chinese speaking and the front desk had perfectly adequate English. The bellboys had limited English but were always helpful when we had to book a taxi and were able to arrange easily. The room was new, and hotel overall was clean. The buffet breakfast was excellent and was topped up regularly. The hotel is, like many hotels in Shanghai, at a busy intersection but it means it is close to transport. The metro allows easy access with 1 change of train or direct to Nanjing Road, The Bund, Pudong, Pearl Tower. A very pleasant stay and good value. Thank you to all staff

Dear Guest, Warmly greetings from Pullman Shanghai Jing An. We appreciate you sharing your comments which encourage us to do better. Look forward to welcoming you to our hotel again in near future. Sincerely yours

Centre of excellence for service

TripAdvisor rating 5.0/5

Eddie L Solo travel - TripAdvisor review

Excellent service from Concierge, ALLAN who went all the way to book my transportation during my week stay. To my departure leaving for Oucing airport. With a couple of deliveries made to the hotel. They would immediacy notify me once the parcels were received in house. ALLAN would send me pictures of each delivery, delivered the parcel to my room. Thank you for the extra ordinary service.

Dear Guest, Warmly greetings from Pullman Shanghai Jing An. We appreciate you sharing your comments which encourage us to do better. Look forward to welcoming you to our hotel again in near future. Sincerely yours

Well location, close to railway station.

Customer review rating 4.0/5

Michael Business - Confirmed reviews ALL

Good experience

Dear Wei Hong H., We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ken LIU General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.