Pullman Shanghai Jing'an Hotel

Hotel OK, but rooms but old. when I arrived bell staff were too busy talking to help with luggage. Only had buffet in restaurant no a la carte was a available although hotel hotel says it is.

Tina (Front Office Duty Manager) served me terribly. She pretended to helping me to change bed type but failed. What's worse, she made me wait about half an hour to get room key. Though she always said she was trying her best to assist me, my membership welcome drink voucher was not honored. In fact, I would like to score certain survey to ZERO. Yet considering to other FO staff especially Benjamin, Jane, Sinnie, Harley and Poyten's extraordinary and professional service, I have to fully score it. In addition, I really do appreciate efficient work and good communication skills from Jason (Hotel Duty Manager in the evening of July 4).

well

Friendly staff, Hotel needs a renovation, not sure when it was the last time the curtains have been washed! And when I asked for a mosquito light, the Hotel had none! No choice but to chase the mosquito down! For a Pullman and for that price, there are definitely better Accor choices in Shanghai!

happyhour is good

The stay at Pullman Shanghai Jing An.was made the most enjoyable by the friendly and sincerely hotel associates like Jane, Poyten and Benjamin (Reception).

It is a very nice hotel with good location and convenient public transportation. Good room size which is not too big or small. Clean as expected, quite most of the time. But I found the staffs are poorly trained for hospitality: 1) there are always a few guys hanging around the gate. They never greet or goodbye guests, but chatting and laughing to themselves, which makes the hotel like running funny business. 2) Cleaning staffs would want to clean even I am in the room telling them to come back later. When I call the reception. Responded: "you could have put up "Do not disturb" "--- Okey, Thank you. I am too new to hotel to know about it... 3) The cleaning standard are quite different every day, most of the days they throw away left over shower and hair gel, toothbrush and so, it is bit not envirometntal friendly.

NA

Very quite place and staff very professional and friendly. Only the room is quite small even I updated the room.

The location is wonderful. Very close to Shanghai Station and underground. But the management team needs improvement. Buffet/Breakfast at the restaurant is not good. Poor service from the kitchen.

Although it is well located in the middle of shanghai, the service is only basic and no good restaurant to support it. Also , the rate is fluctuating too much during week day and weekend. Also the TV is losy and always out of signal. There is no good channels available. Hence, I will NOt recommend my colleagues to stay at this hotel. Cheers.

Overall good experience: pleasantly surprised by the amazing gym and pool! the hotel is practically located near sh train station. It’s convenient but it’s not my favorite neighborhood of shanghai either with lots of pedestrians tunnel either and taxi refusing to take you in ( taxi service help would be needed ) room was good. Big window ect nice design but the light malfunction should be repaired and the desk drawer metal part was dangerous . Breakfast is superb. So I have an overal mixed feeling ...

Expensive but well located

Shanghai is a big city. Because of that, we need to stay at strategic location. Pullman Shanghai Jing An located in near of Shanghai Railway Station, which is we can going anywhere in Shanghai very easy. And also many choice of food is available surrounded, so you don't be starving anymore.

Location of hotel is very convenient from pudong airport you can take direct bus no 5 to hotel for 25rmb . Staff is very good and always very helpful, they almost all speak English and the location is great 50m from subway station