Pullman Shanghai Jing'an Hotel

The concierge did not cancel the pre-authorization after the stay. The normal price is around 100 CAD, but the hotel charged 200 CAD without return. I wanna know why.

No complimentary room upgrade even though business was slow, no complimentary fruits was sent to room. Venus was not manned even though Happy hour for members start at 5pm. I got my first drink at 530pm and the sparkling wine was served at room temperature! My room had a chicken wing left over under the working table, seems like was left there for a day or two. Hotel seems understaffed.

the room is fine

The hotel is just beside the Shanghai Railway Station, very convenient to connect with railway or metro. The room is good, no noisy . The disappoint is the breakfast, compare to other hotel, it seems not too much food to choose.

Very good. The deposit is impossible to give for all guests don't own a credit card. Foreigners in China can not have it. I know that it is possible to give a deposit by Alipay (Pullman Weifang where I am used to stay). Could be very very good to have the same here.

Everything is okay with the Hotel. Only 2 thing that needs improve : a. English speaking from front desk is still considered bad. b. Attitude from Concierges still has some old china people typical, a bit unfriendly and less respect. We asked for calling taxi and when the taxi arrived, the concierge guy asked us to go out in some less manner way.

Very good value. But too much noise from the construction site nearby at night.

Overall the experience is good. The presence and hospitality of the staff are warm and excellent. Additionally the location is perfect, only few steps away from the Metro Line 1. However during my 5nights stay, i dont think the aircond in my room is functioning. I have to open the window to let the cool air in.

I have great experience staying at Pullman hotel

I was staying in the hotel for 4 nights with my family. I checked on 31 Dec and the check in was smooth and the staff gave my young son a toy. The check in process was quite smooth. Issues started when we faced construction work till 4am in the morning from a site outside the hotel. We request for room change and on 1 Jan, the staff we met are mostly in a hang over mode, looking extremely listless. During the room change, we had to call for a porter for help. The tall guy who came looked completely reluctant to help and offered no assistance to help me move my luggage and clothes on hangers on the trolley until I pushed one luggage to him. When I went into the room to collect another luggage, he was grunting and panting loudly when he moved one luggage (the luggage was 20kg) based in our check in weight. The attitude is absolutely horrible. As a platinum member, I expect some degree of consistency but not attitude like this. Not offering to help is bad enough. Why be a porter when one is so reluctant to even help lift a standard size luggage. The service at the front desk is also inconsistent, we met one girl at about 10pm, she was the only one at the reception and we asked her if the room we changed was the same class because there was no espresso machine. She swiftly attended to our request and had one coffee machine moved to our new room from old because not all executive rooms have coffee machines due to space configuration. She was polite and efficient and solved our problems. The lounge staff were also good and our family was well taken care off at the lounge. There was a staff called Nancy and another one. They were polite and efficient. On check out, i encountered another incompetent staff. The staff in charge of my check out asked me to write down my email because I asked her to email me the receipt. I told her the email is in the system because I am an accor plus platinum. She insisted i fill it in on the registration form that we get on check in and I took the registration form and showed her exactly where the email was because the system automatically print it on the registration. Instead of apologising, she looked extremely unapologetic and black faced. This is both rude and incompetent. The hotel facilities are ok but service standards can be quite inconsistent but the overall stay was good. The bed 3specially was great for me and they offer multiple types of pillow. I spent about 3 months a year in accor hotels and the sleep here count as one of the best. If the service can be more consistent, it would be a great hotel.

Shanghai is a big city. Because of that, we need to stay at strategic location. Pullman Shanghai Jing An located in near of Shanghai Railway Station, which is we can going anywhere in Shanghai very easy. And also many choice of food is available surrounded, so you don't be starving anymore.

Location of hotel is very convenient from pudong airport you can take direct bus no 5 to hotel for 25rmb . Staff is very good and always very helpful, they almost all speak English and the location is great 50m from subway station

Good hotel, although the design is a bit atypical for Pullman (looks like it was a Marriot or Hilton and then sold/rebranded. In general very friendly staff, with the exception of staff managing parking/taxis who are extremely rude.

Being a platinum member of the Accor group, I was really disappointed with the services provided by this hotel. We were not directed to the executive lounge nor the Accor priority lane for check in. The room which we had booked for 3 pax were only equipped for 2 throughout our stay despite our request for a 3rd occupant to be in the same room. We had to call the house keeping for additional towel every night. What is worse was the bell boy who helped with our luggage brazenly asked for tip from my elderly parent! Totally unhappy with our stay here.

always happy to stay at pullman, i had been staying at this pullman in 2019 for numbers of night, what i realise is that their breakfast is not that good, i wanted to say bad but well it was not well manage, food are cold, services are not what usual pullman or even competitor Courtyard by Marriott, service is really slow