Breakfast is tasty, and not very loudly. But seems not upgrade my suite to higher level.

Smaller than the Pullman skyway but nearer to metro. Room is clean.

This is my second one week stay at the Pullman Shanghai Jing An this year. What makes it special is the exceptional human element of the service especially by the front office team led by Annie. The hotel is nice and the rooms are very comfortable -but the personalised and thoughtful service is what I’m most impressed about. This is what will bring me back to the Pullman on my next trip to Shanghai.

The other side against highway and the gym are good, pool is quite clouded, better than none. The dining in lobby was poor, will never take it again. Sometimes I got complementary fruits and soft drinks, but most times none.

The room card is extremely hard to use, both in the elevator and the room, it took many times to respond, which wasted lots of time.

As a Diamond member, the hotel showed willingness to upgrade me but the ungraded option is actually even smaller than the booked option. (CEO suite versus executive suite). The food option in the executive lounge is very limited. Overall okay experience, not impressive.

The front desk is meticulous and patient to help check in

facility is not very well and make some noise in the morning service is bad, and can't get service on time

Hotel OK, but rooms but old. when I arrived bell staff were too busy talking to help with luggage. Only had buffet in restaurant no a la carte was a available although hotel hotel says it is.

Tina (Front Office Duty Manager) served me terribly. She pretended to helping me to change bed type but failed. What's worse, she made me wait about half an hour to get room key. Though she always said she was trying her best to assist me, my membership welcome drink voucher was not honored. In fact, I would like to score certain survey to ZERO. Yet considering to other FO staff especially Benjamin, Jane, Sinnie, Harley and Poyten's extraordinary and professional service, I have to fully score it. In addition, I really do appreciate efficient work and good communication skills from Jason (Hotel Duty Manager in the evening of July 4).

well

Shanghai is a big city. Because of that, we need to stay at strategic location. Pullman Shanghai Jing An located in near of Shanghai Railway Station, which is we can going anywhere in Shanghai very easy. And also many choice of food is available surrounded, so you don't be starving anymore.

Location of hotel is very convenient from pudong airport you can take direct bus no 5 to hotel for 25rmb . Staff is very good and always very helpful, they almost all speak English and the location is great 50m from subway station

Good hotel, although the design is a bit atypical for Pullman (looks like it was a Marriot or Hilton and then sold/rebranded. In general very friendly staff, with the exception of staff managing parking/taxis who are extremely rude.

Being a platinum member of the Accor group, I was really disappointed with the services provided by this hotel. We were not directed to the executive lounge nor the Accor priority lane for check in. The room which we had booked for 3 pax were only equipped for 2 throughout our stay despite our request for a 3rd occupant to be in the same room. We had to call the house keeping for additional towel every night. What is worse was the bell boy who helped with our luggage brazenly asked for tip from my elderly parent! Totally unhappy with our stay here.