Swissôtel Living Shanghai Hongqiao

Customer review rating (ALL Rating) 4.2/5 22 reviews

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Description

Our accommodation(s)

Hotel location

Swissôtel Living Shanghai Hongqiao

No 5 Zunyi South Road, Changning District
200050 SHANGHAI
China

GPS:31.21, 121.41

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  22 reviews

Customer review rating 3.5/5

Kang H. L. Families - Confirmed reviews ALL

A newly renovated serviced apartment that shares the facilities with a regular hotel. It just felt like the owner/manager hasn’t quite decided how to run it. The apartment was nicely renovated with a nice kitchen that came with all drawers empty. There wasn’t even a drinking glass in the room, just 2 tea mugs. Front desk staff were very friendly and helpful and I was told that I need to ask for them, which they did provide, if I need anything in the kitchen. The hotel has only one restaurant which serves breakfast. Breakfast spread was not too bad but food quality was at best average. Gym is equipped with pretty old equipments and on the only day I used the gym, 3 out of 5 treadmills were out of order (the 3 older ones). At least there is a very nice park across the road from the hotel which I used. Finally, there is absolutely nothing Swiss about this Swissotel.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Eric K. Families - Confirmed reviews ALL

Everyone—from the front desk and doorman to the concierge, housekeeping, and Executive Lounge staff—was exceptionally friendly and eager to help. Ben, the doorman, was outstanding at hailing us a ride and even showed us a better way to get one. One of the concierges took the time to teach us how to use the delivery drop box at the hotel entrance. The front desk manager and the agent who checked us in were equally warm and welcoming. Because of all this, this will be one of our favorite hotels to stay at in Shanghai.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

Xianyong J. C. Families - Confirmed reviews ALL

Service level from the staff was excellent but while the hotel has been refurbished - some aspects are still fairly dated. Wifi connection was pretty bad in the room - probably the worst aspect of this stay.

Dear, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Shin N. Business - Confirmed reviews ALL

The room is wide and so confortable

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 11 reviews 9.7/10 Location
  • 35 reviews 9/10 Room
  • 32 reviews 6.3/10 Service
  • 18 reviews 8.8/10 Comfort
  • 16 reviews 6.5/10 Amenities
  • 13 reviews 4.5/10 Breakfast
  • 11 reviews 7/10 Value
  • 11 reviews 6.2/10 Cleanliness

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