Licorne Hotel & Spa Troyes MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 683 reviews

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Licorne Hotel & Spa Troyes MGallery - Image 1
Licorne Hotel & Spa Troyes MGallery - Image 2
Licorne Hotel & Spa Troyes MGallery - Image 3
Licorne Hotel & Spa Troyes MGallery - Image 4
20 BIS Quai Dampierre, 10000 TROYES, France

Description

Hotel extras

  • 5-star hotel in the heart of Troyes

  • Spa and indoor pool

  • 109 yards (100 meters) from Aube Conference Center

  • Fitness center

Our accommodation(s)

Hotel location

Licorne Hotel & Spa Troyes MGallery

20 BIS Quai Dampierre
10000 TROYES
France

GPS:48.299206, 4.077099

Telephone
Fax +33000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

L APOTHEQUE

The delicious Belle Epoque cocktails make sharing a pleasure. Our bar with terrace is the new must see venue in downtown Troyes, with its vast glass roof and musical soirees in the lounge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  683 reviews

short visit before medical op in dijon

Customer review rating 5.0/5

David M. Couples - Confirmed reviews ALL

very good.

A big disappointment

Customer review rating 0.5/5

Salina Couples - Confirmed reviews ALL

Overall the service received was terrible. Oj arrival there was no acknowledgement of our platinum status and no welcome amenity provided during the stay. No offer of upgrade (per platinum status benefits) until my husband complained. No help with unloading and bringing the luggage to the room. On day one we asked the hotel to recommend and book a restaurant for dinner only to turn up and find the restaurant closed. We tried to call the hotel but there was no answer, so we ended up finding somewhere else to eat. When we returned to the hotel we find out that the concierge had booked a different restaurant and not told us, and staff were not very apologetic. We asked for toiletries and towels to be replenished on the second day, to no avail. Finally, there were very limited breakfast options for a five star hotel, certainly compared to other hotels we have stayed in. No freshly cooked on demand items at all. We used points for the booking and this was a total waste of them. We will not be returning.

Dear Mrs Ladha, Thank you for sharing your feedback following your recent stay with us. We are truly happy to learn that you enjoyed our central location and the design of our rooms. First of all, we deeply regret that you felt your valued Platinum statue was not recognized. Rest assured that all our staff are well trained in Accor and Mgallery standards, which we strive to meet. You have booked a deluxe room with terrace; we only have one category with outside access. Generally, we do not offer upgrades for customers who book this type of room with outdoor access before their arrival, as it is typically chosen for this specific feature. However, we remain attentive to our clientele and always strive to find a solution to fulfill our members' requests and preferences. That's why you've been offered a complimentary upgrade to a junior suite, so you can start your stay in the best possible conditions. You also benefited from early check-in, available with your Platinum statue, two hours before the usual check-in time, so you can rest as soon as you arrive. Our concierge team strives to provide you with fine restaurant recommendations and reservations, and we sincerely apologize for any confusion regarding your restaurant experience. We tried to call you, but the phone number we had was not the correct one and we sincerely apologize for that. We're sorry you weren't satisfied with our breakfast buffet. We offer a selection of fresh, local and varied products to satisfy a diverse clientele French and international. We hope that you will give us another opportunity to provide the flawless service and experience we are known for. Warm regards, The Mgallery La Licorne Hotel & Spa team

Beautiful place

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

It was amazing

Dear Mrs Laurence J., Thank you very much for your positive comments following your stay at the MGallery La Licorne Hôtel & Spa! We hope to see you again very soon, Warm regards, The MGallery La Licorne Hôtel & Spa team

Great stay

Customer review rating 5.0/5

R.l. Couples - Confirmed reviews ALL

everything was perfect in particular the staff everyone was friendly and efficient

Dear Robert L., We would like to thank you warmly for your positive feedback following your stay at L'Hôtel & Spa La Licorne. You also highlight the attentive service provided by our teams, compliments that we will not fail to share with all our staff. We want you to know that your feedback rewards our efforts to make each stay an unforgettable experience. We look forward to welcoming you soon to your new home in Troyes, Warm regards, The MGallery La Licorne Hôtel & Spa team

Customer review rating 4.5/5

Robert L. C. Couples - Confirmed reviews ALL

Very good service and amenities. Except for bathroom door getting stuck, everything else was excellent in terms of service and comfort. We were very happy with our stay.

Dear Mrs & Mr Robert C., Thank you for your feedback about our hotel. It is always a pleasure to read such positive comments about our hotel and our services! Our teams are committed to providing you with the personalized service you expect from an MGallery hotel, which is why your comments mean so much to us. We apologize again for the bathroom door, it has since been well repaired. We look forward to welcoming you back to MGallery La Licorne Hôtel & Spa, Warm regards, The MGallery La Licorne Hôtel & Spa team

Other web-users rate our hotel

  • 405 reviews 9.4/10 Location
  • 514 reviews 8.1/10 Room
  • 691 reviews 8.7/10 Service
  • 5 reviews 6.9/10 WiFi
  • 249 reviews 6.9/10 Breakfast
  • 221 reviews 8.4/10 Comfort
  • 212 reviews 7.3/10 Wellness Area
  • 123 reviews 8.1/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.