Licorne Hotel & Spa Troyes MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 439 reviews

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Licorne Hotel & Spa Troyes MGallery - Image 1
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20 BIS Quai Dampierre, 10000 TROYES, France

Description

Hotel extras

  • 5-star hotel in the heart of Troyes

  • Spa and indoor pool

  • 109 yards (100 meters) from Aube Conference Center

  • Fitness center

Our accommodation(s)

Hotel location

Licorne Hotel & Spa Troyes MGallery

20 BIS Quai Dampierre
10000 TROYES
France

GPS:48.299206, 4.077099

Telephone
Fax +33000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

L APOTHEQUE

The delicious Belle Epoque cocktails make sharing a pleasure. Our bar with terrace is the new must see venue in downtown Troyes, with its vast glass roof and musical soirees in the lounge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  439 reviews

Amazing location and really nice hotel!

Customer review rating 4.5/5

David P. Friends - Confirmed reviews ALL

I stayed at the hotel to see the Tour De France, the location was perfect, the stay were super friendly and helpful and the place was really nice. My only downside was that the first room I was given was over the back of the hotel and bar, on a Thursday they have a DJ which made it impossible to sleep but the hotel moved me to another room. My advice would be, when you book say you do not want a hotel room at the back or above the bar.

Gorgeous rooms, great team at the reception but housekeeping a let down

Customer review rating 3.5/5

Akshay Families - Confirmed reviews ALL

We stayed in a suite at the hotel. It was a really beautiful room, especially the bathroom was one of the most luxurious I have seen, in terms of marble and material used. The team at the reception was also attentive and helpful. However, the house keeping was a bit of a letdown. Insufficient toiletries were provided for us (which is ok) but it literally took 45 minutes and 4 phone calls to get the stuff, while the house keeping cart was just down the hallway. Finally someone from the reception came to give it, 45 minutes later. Given that is a smaller hotel, was surprising and an irritation. Second night the housekeeping didn't refill the minibar. Again the reception team came and gave the drinks and snacks. Also you may want to avoid breakfast/dinner if you have small (more vivacious) kids. Somehow the atmosphere seemed a bit intimate and some of the other patrons did not appreciate the loudness of our young kids. Nothing against the hotel, but something to keep in mind.

Dear Guest, Thank you for taking the time to share your feedback about your experience in our establishment and we are glad that you appreciated the atmosphere of our hotel and our reception team. We do apologize for the inconvenience about our housekeeping staff and be assured that the necessary measures will be taken in order to avoid these problems in the future. We hope to welcome you again in our hotel and that you will give us the opportunity to better serve you in the future. Kind regards, La Licorne Troyes MGallery

Good stay, great staff

Customer review rating 4.5/5

Chude C. Solo - Confirmed reviews ALL

I only stopped off for the night but the staff were all extremely kind and welcoming. the room was lovely and i look forward to my next visit

Quality room in a good location

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Definitely a 5star feel to the room - felt fresh, clean and modern. Location was good - easy to find by car and short walk to the Cathedral / shops. Breakfast was ok.

Overnight stop over!

Customer review rating 3.5/5

L H. Couples - Confirmed reviews ALL

Good welcome, but lack of detail spoilt it a little,, no information about room service in room or how to get it, had to ring reception to find out it was on the tv , Also rang reception to ask about breakfast room service and was told someone would get back to us, but they didn’t ! This was important to us as my wife is immunosuppressed so needs to be careful, we stayed at the sister hotel Troyes centre on our way down and the food choice and service was much better, so would likely stay there again! Shame as the Licerne looked really nice, but it is only ever as good as the service supplied!

Dear Mr L., Thank you for taking the time to share your feedback about our establishment. We work hard to deliver an exceptional guest experience and it is apparent in this case that we fell short about the room service information at the check in and the breakfast in your room. If you give us another chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have appreciated. Kind regards, La Licorne Troyes MGallery

Other web-users rate our hotel

  • 271 reviews 9.6/10 Location
  • 358 reviews 7.8/10 Room
  • 476 reviews 8.9/10 Service
  • 5 reviews 7/10 WiFi
  • 173 reviews 7.2/10 Breakfast
  • 169 reviews 8.3/10 Comfort
  • 153 reviews 7/10 Wellness Area
  • 105 reviews 4.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.