La Licorne Hotel & Spa Troyes - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,164 reviews

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La Licorne Hotel & Spa Troyes - MGallery Collection - Image 1
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20 BIS Quai Dampierre, 10000 TROYES, France

Description

Hotel extras

  • 5-star hotel in the heart of Troyes

  • Spa and indoor pool

  • 109 yards (100 meters) from Aube Conference Center

  • Fitness center

Our accommodation(s)

Hotel location

La Licorne Hotel & Spa Troyes - MGallery Collection

20 BIS Quai Dampierre
10000 TROYES
France

GPS:48.299206, 4.077099

Telephone
Fax +33000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

L APOTHEQUE

The delicious Belle Epoque cocktails make sharing a pleasure. Our bar with terrace is the new must see venue in downtown Troyes, with its vast glass roof and musical soirees in the lounge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,164 reviews

Customer review rating 2.5/5

Olivier R. Couples - Confirmed reviews ALL

Same review posted on other social channels: The hotel presents itself as a 5-star luxury property, and while there are some positive aspects, the overall experience unfortunately did not meet that standard, particularly in terms of service, safety awareness, and attention to details. The hotel features a distinctive, modern design with a strong emphasis on dark colors throughout the property. This is a deliberate aesthetic choice: you either appreciate it or you don't. Personally, for a 5-star hotel, I found the overall atmosphere rather cold and lacking the warmth typically associated with high-end hospitality. A concerning point is that design seems to have taken precedence over safety. The in-room shower and the SPA floor are dangerously slippery, requiring extra caution. In a luxury environment, safety should be seamlessly integrated into design, not compromised by it. A major issue occurred during our stay when the hotel alarm woke us up at around 23:30 on January 10th. The alarm sounded at full volume for about 20 minutes, with no communication or instructions from staff. We had to proactively call the reception desk ourselves to understand the situation, and the response was simply: “Stay in your room, it’s a false alarm" (while many guests were already outside in front of the main entrance). This reflects a clear lack of staff training and emergency protocol. Had this been a real incident, guests would have been left without guidance, which is unacceptable for any hotel, let alone a 5-star one. Breakfast was a disappointment, below expectations for a luxury property. The service appeared a bit chaotic: One staff lady running around, empty plates left on tables, and a general lack of organization. We requested two pots of coffee and received only one to share, impossible to get the attention of the staff once they delivered the hot drink. In terms of food, the offering felt comparable to Accor's mid range hotel brand, rather than a 5-star experience. Quantities were insufficient and required constant replenishment by the staff. The scrambled eggs I tried were tasteless and “swimming” in an unidentified liquid. Service-wise, staffing levels between 08:30 and 09:30 on a Sunday which is an easily predictable peak time, were inadequate. Staff reactions varied when asking for assistance, highlighting inconsistent training. The overall breakfast atmosphere was rather stressful (ie. broken bowls while replenishing the pile), than calm and enjoyable, despite seeing staff members genuinely trying their best. At check-out, there was another missed opportunity. Not a single question was asked about our stay, no apology was offered for the loud nighttime alarm, and no explanation of the invoice was provided (we're still waiting for it by email as it was said). The interaction was limited to a simple “goodbye, you’re all set,” which felt impersonal and indifferent. In summary, don't get me wrong, this is a good hotel, but not a 5-star one. Having worked in luxury hospitality for many years, I can say that the service level, especially regarding emergency handling, breakfast service, and guest interaction, does not align with luxury standards. Safety procedures should be carefully reviewed and reinforced. Additionally, I noticed a large visible stain on the bed upon check-in, which I photographed; this is unacceptable in a hotel of this category. Finally, I think the price versus overall service and quality is not justified, with breakfast price being particularly high versus the experience we had that day. With improvements in service training, safety standards, and operational organization, this hotel could move closer to its intended positioning, but at present, it falls short of true 5-star expectations. Or may be that weekend was just not the right one to stay at La Licorne? Note: We were able to get a 1h slot for spa use in the early afternoon, but we found no availability for 2 treatments we wanted (I tried to book days before arrival when making the room reservation). This was quite frustrating. At the end, the overall stay experience was not a relaxing one.

Customer review rating 5.0/5

Patrick F. Couples - Confirmed reviews ALL

Week-end in couple to benefit from hotel's spa between two shopping sessions

Customer review rating 4.0/5

Christophe P. Families - Confirmed reviews ALL

I stayed one night at La Licorne Hotel in a Superior Suite, which I believe is one of the largest rooms available. Given the positioning of the hotel as a five star palace, my expectations were high. Unfortunately, several issues occurred upon arrival and during the stay. In the room, there was underwear hanging behind a door, clearly forgotten by a previous guest. This was quite shocking and unacceptable at this level. In addition, the glass table in the suite had a broken corner, which is potentially dangerous, especially when staying with children. The coffee machine had not been cleaned, with used capsules still inside from the previous occupant. Finally, the room phone was not working, which meant I could not contact reception and had to go downstairs myself to report all these issues. (Reported only the forgotten underwear and phone). The staff apologized, in particular for the underwear incident, which I appreciated. However, no follow up or explanation was provided afterward. At checkout, I was informed of a commercial gesture of 20 euros on a room charged 743 euros for one night (excluding massage) which felt very limited considering the number and nature of the issues. Breakfast was good and simple. However, it lacked proactivity. To order a coffee, I had to stand up, look for a staff member at the bar, and ask, which does not fully match the service level expected in a five star property. On the positive side, the swimming pool is small but absolutely beautiful. The valet team is exceptional, very kind, helpful, and professional. The reception staff is also welcoming and pleasant. The room looked amazing as well. Beautiful bathroom (bath and shower). Overall, the hotel has strong assets and a beautiful setting, but the room preparation and service execution during my stay were clearly below five star standards. With better attention to detail and service consistency, the experience could be significantly improved.

Customer review rating 3.5/5

John P. Families - Confirmed reviews ALL

Best located hotel, with the best staff

Customer review rating 4.5/5

Elaine B. Couples - Confirmed reviews ALL

Excellent hotel, and excellent service

Other web-users rate our hotel

  • 548 reviews 9.4/10 Location
  • 708 reviews 8/10 Room
  • 1,014 reviews 8.9/10 Service
  • 6 reviews 8.8/10 WiFi
  • 326 reviews 6.9/10 Breakfast
  • 311 reviews 7.7/10 Wellness Area
  • 290 reviews 8.5/10 Comfort
  • 174 reviews 6.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.