Mercure Troyes Centre Hotel 4 stars

Great location near the city centre. Good rooms that are well decorated and furnished. Friendly staff, comprehensive breakfast. Secure parking.

A very comfortable and convenient hotel for an overnight stop and very clean. Very close to the old centre of Troyes, but as we were moving to Paris we did not have time to visit the town, but have done in the past. The restaurant next door to the hotel was excellent with an extensive menu and as guests of the hotel we received a 10% reduction on our bill. The discount voucher can be collected from reception. Breakfast was very good with several choices. The staff were all very friendly and approachable. Very secure hotel car park accessed via the room card costing 10 euros per night and shared with the Ibis and Ibis Styles hotels. We would recommend this hotel and stay again if we are in the area for more than an overnight stop.

Good location. Room clean, quiet and comfortable. But staff seemed to be helpless. I did ask many times (at the hotel just before checking out and 3 times on the phone) for an amendment because of a mistaken description in my receipt. They always said it was fine and they would ask the manager to do it then send it to me. Even during the last phone call, I asked for the original receipt (the one with mistaken description) to be sent to me via email but until now (after 3 weeks from the check-out date), I have not received any feedback from the hotel. It's really disappointing and troublesome for me.

Nice room good shower comfortable bed

Good clean rooms and very quiet.

I am a Silver member and my wife and I travel were traveling together back from a holiday in France where we had stayed at two other Mercure hotels. We chose a privilege room which we were very satisfied with. The other services e.g parking, breakfast location to the city were perfect. However we were disappointed with the Welcome offered. Since I have been a Silver member and travelled with my wife, we have always been offered a welcome drink for both my wife and myself. When I requested two drinks on my welcome voucher this was refused and only 1 drink was allowed. When I asked why, the duty manager stated this was hotel policy and despite me telling them that this was the first time that this has happened, the duty manager remained with her policy statement. I would recommend that AccorHotels makes their policy very clear to members. One final point as regards the breakfast, we went to breakfast at 9am and there was no more bacon and despite my request for bacon. I was told there was no more available.

The room was large and comfortable although the duvet was very heavy and hot for the summer period. the big disappointment was with the breakfast. We arrived in the breakfast room at about 09h15 which is not late for a Sunday. There was a very small amount of scrambled egg left (I took half) and apart from boiled eggs no other hot food. There was about 20cm of baguette and an even smaller piece of seeded bread - no croissants or pain-au-chocolat. The sole staff member in the room was welcoming and helpful but as we had already asked for hot water for tea and a pot of coffee I didn't want to keep going back to complain. Also one of the coffee machines was out of order. We normally stay at the Ibis in Troyes but it was full this time. Their breakfast service, though, is a much slicker operation than yours. The check-out receptionist didn't ask whether our stay was satisfactory. I shall have to book earlier to get in the Ibis next time.

The hotel itself was excellent thank you, and convenient for the many restaurants in Troyes.

It was a pleasant stay. However on the evening of the 17/09/19 there were only 2 members of staff to cover the bar, the booking in desk and room service, one of the staff obviously new. It was a very busy evening and they had a lot to contend with and people were waiting a very long time for drinks.

Lovely large comfortable room in a nice location Overall Good.

Good room facilities and friendly staff. However I really think Mercure should include the additional cost for parking in the overall price, especially as it's not exactly easy arriving there at night, parking on the pavement outside and then having to run inside the hotel for the card to gain access to the underground parking.

Quiet room with very comfortable bed and well fitted bathroom. Breakfast not as good as one would expect at this price.

We regularly stay in this hotel and have always found it satisfactory. The rooms are large and always clean. The bath rooms are clean and well planed. The staff are always helpful. for example, I mentioned on one visit that I had difficulty with a shower in a bath tub. since then, we have been given a room with a walk-in shower. The hotel is a short walk from the town center. The nearby associated restaurants offer value for money.

Excellent room and amazingly comfortable bed. Confident and super competent staff. A helpful manager.

We have stayed at this hotel a number of times and always found it offers good value for money. The rooms are large, with a fridge, and always clean. The staff are always helpful. for example, I mentioned on a recent trip I now find a shower in a bath tub a little difficult. since then I have always had a walk in shower. The hotel is a short walk from the attractive town center of Troyes. The associated restaurants nearby also offer good value.