Mercure Troyes Centre Hotel 4 stars

TripAdvisor rating 4.5/5 821 reviews
Mercure Troyes Centre Hotel
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Room 1

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Children's age

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Hotel extras

  • In the city center, 10 minutes from factory outlet stores

  • A building with character

  • Paying private garage

  • 3014 sq. ft. (280 m²) of meeting space

  • BeIN SPORTS channels

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Troyes Centre Hotel

11 rue des bas Trévois
10000
troyes
france

Tel: +33325462828

Fax: (+33)3/25462827

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    PARIS ORLY At 160.02km / 99.43 miles

  • By plane

    PARIS ROISSY CDG At 180km / 111.86 miles

  • By helicopter

    BARBEREY At 5km / 3.11 miles

  • By car

    DIJON A26 EXIT 33 At 12km / 7.46 miles

  • By car

    PARIS A5 EXIT 20 At 12km / 7.46 miles

  • By car

    REIMS A5 EXIT 20 At 12km / 7.46 miles

  • By train

    TROYES At 1.5km / 0.93 miles

GPS :48.292657, 4.079443

Our accommodations

The Mercure Troyes Centre has a range of rooms combining elegance with modern comfort. If you need more space, we also have suites.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Junior Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Duplex Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 60
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

COTTON BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 137

  • Maximum capacity: 140 people

Find out more

Our guest reviews for
Mercure Troyes Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,814 reviews

tripadvisor

TripAdvisor Rating 4.5/5

821 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.6/5

B. Couples - 25/11/2019 Confirmed reviews ALL

Chambre confortable. Store HS

Good with one exception

Customer review rating 4.6/5

Selwyn P. Couples - 11/11/2019 Confirmed reviews ALL

Brilliant. But the toilet had an exceptional problem. Terrible smell similar to a dead rat in the walls or roof. The toilet was completely clean. Management were informed.

Good location

Customer review rating 4.6/5

Regie Couples - 03/11/2019 Confirmed reviews ALL

The location is good. Access to the garage with heavy suitcases is not ideal. Very steep ramps.

Excellent hotel to stop off in a journey

Customer review rating 4.6/5

Mary W. Couples - 20/10/2019 Confirmed reviews ALL

We have stayed many times when driving through France and have always been delighted with the service and the room. There are a few restaurants literally fifty metres from the hotel, so a good choice of eating places, and a very good underground parking facility. We will be staying again next time.

Good room and good breakfast but not everthing perfect

Customer review rating 4.6/5

David W. Couples - 13/10/2019 Confirmed reviews ALL

Enjoyed our 2 night stay in Troyes at the Mercure although not perfect with usual Mercure problems plus one or two others. The room was great and the breakfasts were good. Downsides were no bathtubs only showers in all standard and privilege rooms and no facilities for dentures. A further disadvantage was the absence of a welcome drink for my wife - the first time this has occured this year having stayed in 8 Accor hotels.

Well appointed hotel

Customer review rating 4.6/5

Gary H. Friends - 10/10/2019 Confirmed reviews ALL

Great location near the city centre. Good rooms that are well decorated and furnished. Friendly staff, comprehensive breakfast. Secure parking.

A lovely old restored building

Customer review rating 4.6/5

Catherine N. Couples - 10/10/2019 Confirmed reviews ALL

A very comfortable and convenient hotel for an overnight stop and very clean. Very close to the old centre of Troyes, but as we were moving to Paris we did not have time to visit the town, but have done in the past. The restaurant next door to the hotel was excellent with an extensive menu and as guests of the hotel we received a 10% reduction on our bill. The discount voucher can be collected from reception. Breakfast was very good with several choices. The staff were all very friendly and approachable. Very secure hotel car park accessed via the room card costing 10 euros per night and shared with the Ibis and Ibis Styles hotels. We would recommend this hotel and stay again if we are in the area for more than an overnight stop.

Good location but helpless staff.

Customer review rating 4.6/5

Xuan Q. D. Business - 06/10/2019 Confirmed reviews ALL

Good location. Room clean, quiet and comfortable. But staff seemed to be helpless. I did ask many times (at the hotel just before checking out and 3 times on the phone) for an amendment because of a mistaken description in my receipt. They always said it was fine and they would ask the manager to do it then send it to me. Even during the last phone call, I asked for the original receipt (the one with mistaken description) to be sent to me via email but until now (after 3 weeks from the check-out date), I have not received any feedback from the hotel. It's really disappointing and troublesome for me.

Just what we needed

Customer review rating 4.6/5

As Couples - 26/09/2019 Confirmed reviews ALL

Nice room good shower comfortable bed

Good position, easy parking

Customer review rating 4.6/5

T. Couples - 23/09/2019 Confirmed reviews ALL

Good clean rooms and very quiet.

Nice stopovey

Customer review rating 4.6/5

Trevor Couples - 22/09/2019 Confirmed reviews ALL

I am a Silver member and my wife and I travel were traveling together back from a holiday in France where we had stayed at two other Mercure hotels. We chose a privilege room which we were very satisfied with. The other services e.g parking, breakfast location to the city were perfect. However we were disappointed with the Welcome offered. Since I have been a Silver member and travelled with my wife, we have always been offered a welcome drink for both my wife and myself. When I requested two drinks on my welcome voucher this was refused and only 1 drink was allowed. When I asked why, the duty manager stated this was hotel policy and despite me telling them that this was the first time that this has happened, the duty manager remained with her policy statement. I would recommend that AccorHotels makes their policy very clear to members. One final point as regards the breakfast, we went to breakfast at 9am and there was no more bacon and despite my request for bacon. I was told there was no more available.

Room was good but breakfast was very disappointing

Customer review rating 4.6/5

David P. Couples - 22/09/2019 Confirmed reviews ALL

The room was large and comfortable although the duvet was very heavy and hot for the summer period. the big disappointment was with the breakfast. We arrived in the breakfast room at about 09h15 which is not late for a Sunday. There was a very small amount of scrambled egg left (I took half) and apart from boiled eggs no other hot food. There was about 20cm of baguette and an even smaller piece of seeded bread - no croissants or pain-au-chocolat. The sole staff member in the room was welcoming and helpful but as we had already asked for hot water for tea and a pot of coffee I didn't want to keep going back to complain. Also one of the coffee machines was out of order. We normally stay at the Ibis in Troyes but it was full this time. Their breakfast service, though, is a much slicker operation than yours. The check-out receptionist didn't ask whether our stay was satisfactory. I shall have to book earlier to get in the Ibis next time.

A perfect family room

Customer review rating 4.6/5

Jeremy P. Families - 21/09/2019 Confirmed reviews ALL

The hotel itself was excellent thank you, and convenient for the many restaurants in Troyes.

Very good for an overnight stay.

Customer review rating 4.6/5

Kerboharne Couples - 20/09/2019 Confirmed reviews ALL

It was a pleasant stay. However on the evening of the 17/09/19 there were only 2 members of staff to cover the bar, the booking in desk and room service, one of the staff obviously new. It was a very busy evening and they had a lot to contend with and people were waiting a very long time for drinks.

Mr Clifford E.

Customer review rating 4.6/5

Clifford E. Couples - 18/09/2019 Confirmed reviews ALL

Lovely large comfortable room in a nice location Overall Good.

Customer review rating 4.6/5

Marina C. Couples - 12/09/2019 Confirmed reviews ALL

Good room facilities and friendly staff. However I really think Mercure should include the additional cost for parking in the overall price, especially as it's not exactly easy arriving there at night, parking on the pavement outside and then having to run inside the hotel for the card to gain access to the underground parking.

Comfortable stay

Customer review rating 4.6/5

Martin Couples - 12/09/2019 Confirmed reviews ALL

Quiet room with very comfortable bed and well fitted bathroom. Breakfast not as good as one would expect at this price.

A well managed reliable hotel with helpful staff

Customer review rating 4.6/5

James A. Couples - 09/09/2019 Confirmed reviews ALL

We regularly stay in this hotel and have always found it satisfactory. The rooms are large and always clean. The bath rooms are clean and well planed. The staff are always helpful. for example, I mentioned on one visit that I had difficulty with a shower in a bath tub. since then, we have been given a room with a walk-in shower. The hotel is a short walk from the town center. The nearby associated restaurants offer value for money.

Excellent the only blip was (my) mistake probably not the hotels

Customer review rating 4.6/5

Dr J. B. Couples - 07/09/2019 Confirmed reviews ALL

Excellent room and amazingly comfortable bed. Confident and super competent staff. A helpful manager.

A well managed hotel with helpful staff

TripAdvisor rating 4.5/5

H7600VSjamesa Couples - 06/09/2019 TripAdvisor review

We have stayed at this hotel a number of times and always found it offers good value for money. The rooms are large, with a fridge, and always clean. The staff are always helpful. for example, I mentioned on a recent trip I now find a shower in a bath tub a little difficult. since then I have always had a walk in shower. The hotel is a short walk from the attractive town center of Troyes. The associated restaurants nearby also offer good value.

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