Mercure Troyes Centre Hotel 4 stars

Well located on the edge of central Troyes. Our room was very good, a comfortable bed, tv with uk language channels, booked a privilege room tea and coffee maker but only 2 capsules, one decaf and a minute milk hardly enough for one, only ONE towel in bathroom and no products as normally offered by Mercure only one soap in shower supposed to lido all”, very good aircon keeping room cool altogether a good night. Breakfast was very good with Nespresso machine and an automatic coffee machine, hot food, fruit cereals, fresh orange juice etc. All staff were friendly and very helpful. Secure underground parking @ eu10. We normally stay here about 3 times a year (before Covid) this year twice so far and it is always consistent.

My fault did not fully realise about car park finished up in Ibis parking I did know there was a charge not aproblem but did know it was limited, Bedroom door did not lock went out with checking as doors normally on return door open. Air conditioning very noise sound like filters had not been cleaned. Did not report till am only stayed one night

A very comfortable stay, room was excellent but only one ‘bath’ towel for 2 people, no usual bathroom products, only a plastic bottle which allegedly does everything (??) would not trust it so bring your own shampoo to this hotel (other Mercure supply a range). A very comfortable bed, plenty of channels on tv and good Wi-fi, only 2 coffee pods, one decaf. Breakfast was very good, Nespresso coffee machine, plenty of choice. Very secure parking (extra charge) and a short walk into the old town with plenty of restaurant choices. Lastly, a general Mercure criticism, they offer ONE complimentary drink, even though you pay extra for 2 people staying. Don’t understand the motive, if both people were offered a complimentary drink they would more than likely settle down and have more (paid for)!! Pre covid we stay here about 3 times a year, this year twice so we must like it!

First time at this Mercure, initial concerns regarding location were more than compensated for by the great service provided by Holly. Large secure car park under the hotel was ideal and the room was great.

Excellent stay with very friendly, efficient staff, who made sure we felt safe

You feel at home but there was a shortage of staff

We chose Mercure Troyes for an overnight stop on a long journey. Having stayed before we liked the short distance from town centre, private car park and room facilities.

Excellent. Ideal location. Safe parking. Comfy bed. Clean hotel. All good.

Really nice reception guy who was very accommodating re our stay! The rooms are very clean and very well equipped.

The room was a quite small and not very light

Perfect

Very pleasant hotel, good location, very good staff, nice breakfast. Wifi works perfect. Parking is available at an extra cost

Calme propre

One night stay on our way back home.Occasion to see a bit of Troye.Nice and comfortable room good breakfast and very convenient parking facility.Staff helpful.

Hotel is nicely located a 10 minutes walk from the ancient city center. Rooms are nice and spacey with all modern comfort you need. Friendly staff did its best to give us a good customer experience despite covid regulations.