Mercure Troyes Centre Hotel 4 stars

Customer review rating 4.6/5 3,407 reviews

Mercure Troyes Centre Hotel
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Room 1

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Hotel extras

  • In the city center, 10 minutes from factory outlet stores

  • A building with character

  • Paying private garage

  • 3014 sq. ft. (280 m²) of meeting space

  • BeIN SPORTS channels

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Troyes Centre Hotel

11 rue des bas Trévois
10000
troyes
france

Tel: +33325462828

Fax: (+33)3/25462827

Check-in from 15h00

Check out up to 12h00

  • By plane

    PARIS ORLY At 160.02km / 99.43 miles

  • By plane

    PARIS ROISSY CDG At 180km / 111.86 miles

  • By helicopter

    BARBEREY At 5km / 3.11 miles

  • By car

    DIJON A26 EXIT 33 At 12km / 7.46 miles

  • By car

    PARIS A5 EXIT 20 At 12km / 7.46 miles

  • By car

    REIMS A5 EXIT 20 At 12km / 7.46 miles

  • By train

    TROYES At 1.5km / 0.93 miles

GPS :48.292657, 4.079443

Our accommodation(s)

The Mercure Troyes Centre has a range of rooms combining elegance with modern comfort. If you need more space, we also have suites.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

COTTON BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 137

  • Maximum capacity: 140 people

Find out more

Our guest reviews for
Mercure Troyes Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,407 reviews

tripadvisor

TripAdvisor Rating 4.5/5

867 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Pleasant stay, comfortable room

Customer review rating 4.6/5

Laurence B. Solo - 11/01/2021 Confirmed reviews ALL

These are very challenging times and I think the staff at the hotel were managing very well and were friendly and helpful throughout. The meal was OK - but again one has to make allowances. The location of the hotel was very good and for me the secure parking was one of the reasons I chose this hotel. I will stay here again, I am sure.

Comfortable and convenient

Customer review rating 4.6/5

Anonymous Couples - 04/01/2021 Confirmed reviews ALL

For second time I am given an unsatisfactory room on check-in at Mercure France and have to request a change. When occupancy is low due to Covid why not treat the guests with the better rooms in the house?

impeccable

Customer review rating 4.6/5

Sylvie Couples - 30/12/2020 Confirmed reviews ALL

parfait

excellent night at Mercure hotel in Troyes

Customer review rating 4.6/5

M., J. Business - 18/12/2020 Confirmed reviews ALL

warm welcome in this hotel. Very well located at 10 minutes walk from downtown, Very friendly staff. All COVI-19 procedure were in place and the satay was very well organized. I felt very safe! Will come back for sure in this hotel.

Next to a nice but busy restaurant!

Customer review rating 4.6/5

Jean C. L. /. R. D. Couples - 18/10/2020 Confirmed reviews ALL

Great stuff!

EXCELLENT OVERNIGHT STOP

Customer review rating 4.6/5

Robert S. Couples - 24/09/2020 Confirmed reviews ALL

We wanted an overnight stop going south and chose this hotel. It wasn't that easiest building to find but having found it the garage was very good. The hotel had excellent COVID management systems in place. The staff were welcoming and the room adequate if indeed of decoration in the near future. Importantly it was very quiet. The location is very central and many attractions are within a few minutes walking distance.

Experience was Corona influenced

Customer review rating 4.6/5

Peterv Couples - 24/09/2020 Confirmed reviews ALL

Location is good, rooms are good. Communication bit hard with the masks, amongst others resulting in a misunderstanding about breakfast times. Error was the fact that we had a double bed instead of the booked 2 beds. Mattrasses were pretty hard.

Return visit

Customer review rating 4.6/5

Anthony S. Couples - 10/09/2020 Confirmed reviews ALL

Excellent in just about everything. A minor complaint was breakfast tables where cleaned every time but hard surfaces of chairs. Otherwise I felt the systems in place to minimise risk during this pandemic had been well thought through and clearly delivered to guests. Room was of usual high standard Guy on reception desk was great ( again as usual)

CAR PARKING

Customer review rating 4.6/5

Richard B. Couples - 10/09/2020 Confirmed reviews ALL

We have stayed at the Mercure Troyes many times en route between the UK and South of France. A major factor is the availability of car parking. On our arrival on September 8th we were told that the car park was full and that we could park in the street! The car park was NOT FULL. There were at least 9 spare spaces overnight. This is not acceptable.

Very clean service excellent reasonably priced

Customer review rating 4.6/5

Elias H. Families - 21/08/2020 Confirmed reviews ALL

Simply I will come back for sure

Good location

Customer review rating 4.6/5

Bruce B. Couples - 18/08/2020 Confirmed reviews ALL

Average stay.

Good Location

Customer review rating 4.6/5

Lisa Couples - 16/08/2020 Confirmed reviews ALL

Excellent location, very friendly efficient staff, easy walk to old town, shops and restaurants. Excellent covid measures in place.Stayed 2 nights, declined first morning clean as staff have enough to do once we have left. Secure underground parking which is a must for us as car full . Would have given 10 if it had a restaurant. Breakfast usual selection, breakfast staff excellent too.

Experience was much less than expected.

Customer review rating 4.6/5

Evanv Couples - 15/08/2020 Confirmed reviews ALL

Check and arrival was very good. Room was well prepared but many issues with room. Television channels did not work. No 'regular' tea. Only one portion of milk. Paper cups. Soap dispenser in shower was locked solid. WiFi was not operating. The WiFi has an invalid Digit Certificate. This was meant to be a special night for my wife. The experience was not good.

Nice hotel in a terrible area

Customer review rating 4.6/5

Chris Families - 14/08/2020 Confirmed reviews ALL

The Mercury is a nice hotel with spacious rooms. The area is pretty grim. The underground parking meant I couldn’t take my car in, because of roof box, and bikes on roof, which meant I spent hours of the night worrying about the safety of my car, given the grim area. Utilised the ‘children stay in second room for 50%’ offer but the ALL App is so clumsy you can’t specify bed set up so although we had interconnecting rooms couldn’t specify bed set up so children had to share a double bed. Also had water cascading through the ceiling of the bathroom from the bathroom above which was disconcerting. Not the hotel’s fault but Hippopotamus restaurant, next door, which has rave reviews as a steak house, is truly terrible. Over priced not very good food at extortionate prices.

Nice centrally located hotel

TripAdvisor rating 4.5/5

TomCarnewal Couples - 12/08/2020 TripAdvisor review

Hotel is nicely located a 10 minutes walk from the ancient city center. Rooms are nice and spacey with all modern comfort you need. Friendly staff did its best to give us a good customer experience despite covid regulations.

Well located and very comfortable

Customer review rating 4.6/5

Liz H. Couples - 10/08/2020 Confirmed reviews ALL

We were impressed with design of the hotel and the spaciousness of the room. Just the usual complaint for so many hotels: not a single hook in the shower room!

Well located

Customer review rating 4.6/5

Leon B. Couples - 10/08/2020 Confirmed reviews ALL

Good but aircon never really worked and on hot day stay was uncomfortable

Great Stay - Hotel has adjusted well to COVID challenges

Customer review rating 4.6/5

Good H. T. I. F. 2. Couples - 10/08/2020 Confirmed reviews ALL

Nice hotel that is a short walk to the middle of town. Good measures to protect against Covid. Clean, friendly and welcoming.

Centrally located & nice room

Customer review rating 4.6/5

Tom C. Couples - 08/08/2020 Confirmed reviews ALL

Hotel is well located just at the outskirts of the historical city centre. Just a 10m walk to the 'Marchés des halles' and most of the churches, cathedral and the Urbanus IV Basilica. Our room was very spacious witj all modern comfort one needs. If you come by car you should reserve a parking lot.

Well located, perfect for overnight stop

Customer review rating 4.6/5

Emma C. Families - 07/08/2020 Confirmed reviews ALL

Very clean, comfortable rooms. Bathrooms very well designed for purposes of feeling clean. Good hygiene procedures in place. Breakfast was good but setting quite crowded in current COVID circumstances. Perhaps provide more spaced out seating/ breakfast in rooms?

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