Mercure Troyes Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,769 reviews

Mercure Troyes Centre Hotel - Image 1
Mercure Troyes Centre Hotel - Image 2
Mercure Troyes Centre Hotel - Image 3
Mercure Troyes Centre Hotel - Image 4


Hotel extras

  • Hotel fully renovated in March 2023

  • In the downtown area 10 minutes from the factory shops

  • Paid covered car park (max. height 1.9 m). Upon reservation with the hotel.

  • Large outdoor terrace

  • A building with personality

Our accommodation(s)

Hotel location

Mercure Troyes Centre Hotel

11 rue des bas Trévois
10000 TROYES

GPS:48.292657, 4.079443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


The COTTON BAR, our brand new champagne bar, welcomes you from 11am to midnight every day of the week. Every Sunday between 11:30am and 2pm, discover our BRUNCH (EUR 29/person) upon reservation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,769 reviews

TripAdvisor Rating  4.5/5  1,041 reviews

Certificate of excellence 2023

A well executed refurbishment!

Customer review rating 4.0/5

Glen Couples - Confirmed reviews ALL

Hi We were in transit from Collouire in the far South East, relatively close to the border with Spain. Our journey from Calais in total was 1600 kms. We chose your hotel as it was a mid point on our journey home. The room was clean, modern and we slept well. However rhe bathroom sink dot not close so you could not retain hot water to wash or shave. Disappointment also that there were no charging posts for IPads surely almost a basic requirement in modern hotels. None either in the spacious lounge and sitting areas. Bad execution in my view.

Bring your own shower cap

TripAdvisor rating 3.0/5

Irene M Solo travel - TripAdvisor review

Pros: Beautiful the standard room was quite large the bed was extremely comfortable everything was in good order, recently renovated Parking was safe Clean ok, could be better 10’ walk from centre Cons: Loud music in the courtyard, you will not sleep until late No amenities Not sure towels were ironed Staff looked a bit annoyed when I asked for slippers and fresh towels, I didn’t dare asking for a shower cap

Lovely room but a bit of a wait

Customer review rating 4.0/5

Tristan Couples - Confirmed reviews ALL

We had a free upgrade which was great, although we had to wait to check in when we arrived around 2.30pm

Perfect transit stay

Customer review rating 5.0/5

Mathilde Families - Confirmed reviews ALL

Fully renovated hotel with attentive service, good size family room, good breakfast, good location and practical parking on site.

Rude staff

TripAdvisor rating 1.0/5

VH12323 TripAdvisor review

I am handicapped and i was victimised and abused by the night reception office supervisor. Very insulting and very unproffesional. we are Accor platinum members and have never been treated badly at any Accor hotels. We are still shocked by this persons behaviour!

Dear Sir, we thank you for taking the time to comment on your stay. As a reminder, on several occasions we tried to contact you by telephone because you had left your dog alone in the room. Your dog's barking could be heard throughout the hotel and we had to move out the neighboring rooms which could no longer stand the noise. When you returned to the hotel, we simply informed you of this inconvenience which resulted in a disproportionate and aggressive reaction towards the hotel staff, even causing some frightened customers to flee. Our manager present was very shocked by your attitude. We hope to welcome you in much better conditions next time. The whole team wishes you a good rest of the day. Sincerely. Head manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 661 reviews 9.1/10 Location
  • 1,038 reviews 8.6/10 Room
  • 934 reviews 9.1/10 Service
  • 16 reviews 4.5/10 WiFi
  • 632 reviews 8.3/10 Comfort
  • 515 reviews 8.9/10 Breakfast
  • 356 reviews 9.4/10 Vibe
  • 251 reviews 8.9/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Troyes