Mercure Troyes Centre Hotel 4 stars

We wanted an overnight stop going south and chose this hotel. It wasn't that easiest building to find but having found it the garage was very good. The hotel had excellent COVID management systems in place. The staff were welcoming and the room adequate if indeed of decoration in the near future. Importantly it was very quiet. The location is very central and many attractions are within a few minutes walking distance.

Location is good, rooms are good. Communication bit hard with the masks, amongst others resulting in a misunderstanding about breakfast times. Error was the fact that we had a double bed instead of the booked 2 beds. Mattrasses were pretty hard.

Excellent in just about everything. A minor complaint was breakfast tables where cleaned every time but hard surfaces of chairs. Otherwise I felt the systems in place to minimise risk during this pandemic had been well thought through and clearly delivered to guests. Room was of usual high standard Guy on reception desk was great ( again as usual)

We have stayed at the Mercure Troyes many times en route between the UK and South of France. A major factor is the availability of car parking. On our arrival on September 8th we were told that the car park was full and that we could park in the street! The car park was NOT FULL. There were at least 9 spare spaces overnight. This is not acceptable.

Simply I will come back for sure

Average stay.

Excellent location, very friendly efficient staff, easy walk to old town, shops and restaurants. Excellent covid measures in place.Stayed 2 nights, declined first morning clean as staff have enough to do once we have left. Secure underground parking which is a must for us as car full . Would have given 10 if it had a restaurant. Breakfast usual selection, breakfast staff excellent too.

Check and arrival was very good. Room was well prepared but many issues with room. Television channels did not work. No 'regular' tea. Only one portion of milk. Paper cups. Soap dispenser in shower was locked solid. WiFi was not operating. The WiFi has an invalid Digit Certificate. This was meant to be a special night for my wife. The experience was not good.

The Mercury is a nice hotel with spacious rooms. The area is pretty grim. The underground parking meant I couldn’t take my car in, because of roof box, and bikes on roof, which meant I spent hours of the night worrying about the safety of my car, given the grim area. Utilised the ‘children stay in second room for 50%’ offer but the ALL App is so clumsy you can’t specify bed set up so although we had interconnecting rooms couldn’t specify bed set up so children had to share a double bed. Also had water cascading through the ceiling of the bathroom from the bathroom above which was disconcerting. Not the hotel’s fault but Hippopotamus restaurant, next door, which has rave reviews as a steak house, is truly terrible. Over priced not very good food at extortionate prices.

Hotel is nicely located a 10 minutes walk from the ancient city center. Rooms are nice and spacey with all modern comfort you need. Friendly staff did its best to give us a good customer experience despite covid regulations.

We were impressed with design of the hotel and the spaciousness of the room. Just the usual complaint for so many hotels: not a single hook in the shower room!

Good but aircon never really worked and on hot day stay was uncomfortable

Nice hotel that is a short walk to the middle of town. Good measures to protect against Covid. Clean, friendly and welcoming.

Hotel is well located just at the outskirts of the historical city centre. Just a 10m walk to the 'Marchés des halles' and most of the churches, cathedral and the Urbanus IV Basilica. Our room was very spacious witj all modern comfort one needs. If you come by car you should reserve a parking lot.

Very clean, comfortable rooms. Bathrooms very well designed for purposes of feeling clean. Good hygiene procedures in place. Breakfast was good but setting quite crowded in current COVID circumstances. Perhaps provide more spaced out seating/ breakfast in rooms?