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Mercure Troyes Centre Hotel 4 stars

Customer review rating 4.5/5 3,757 reviews

ALLSAFE approved hotel

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Mercure Troyes Centre Hotel
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+ 7 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • In the downtown area 10 minutes from the factory shops

  • Paying private garage

  • 3014 sq. ft. (280 m²) of meeting space

  • A building with personality

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Laundry
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Troyes Centre Hotel

11 rue des bas Trévois
10000 troyes

Tel: +33325462828

Fax: (+33)3/25462827

Check-in from 15h00

Check out up to 12h00

  • By plane

    PARIS ORLY At 160.02km / 99.43 miles

  • By plane

    PARIS ROISSY CDG At 180km / 111.86 miles

  • By helicopter

    BARBEREY At 5km / 3.11 miles

  • By car

    DIJON A26 EXIT 33 At 12km / 7.46 miles

  • By car

    PARIS A5 EXIT 20 At 12km / 7.46 miles

  • By car

    REIMS A5 EXIT 20 At 12km / 7.46 miles

  • By train

    TROYES At 1.5km / 0.93 miles

GPS :48.292657, 4.079443

Our accommodation(s)

The Mercure Troyes Centre has a range of rooms combining elegance with modern comfort. If you need more space, we also have suites.

Our restaurants and bars


Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 137

  • Maximum capacity: 140 people

Find out more

Our guest reviews for
Mercure Troyes Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,757 reviews


TripAdvisor Rating 4.5/5

880 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good business Hotel

Customer review rating 4.0/5

Anonymous Business - 22/07/2021 Confirmed reviews ALL

Hotel is located not far away from the historical city center of Troyes. Parking can be critical as the underground parking was fully occupied and I was lucky to find a slot along the street close to the Hotel, which was free of charge. Staff was friendly, rooms are quite big with a nice bathroom. My room face the street in the front of the Hotel, where also a restaurnat was located, despite I was asking for a quite room. Street noise and people talking was quite loud and took quite long in the night. Breakfast was vey divers and nicely presented.


Customer review rating 5.0/5

John Couples - 16/07/2021 Confirmed reviews ALL

Great hotel, central and (paid secure) parking was easy to access.

Good location

Customer review rating 5.0/5

Les R. Couples - 12/07/2021 Confirmed reviews ALL

Convenient stopover for our regular trip from Lyon to Calais. Clean and comfortable. Parking available. Conveniently located for Troyes centre restaurants.


Customer review rating 3.5/5

T. Business - 11/07/2021 Confirmed reviews ALL



Customer review rating 3.0/5

W. J. Couples - 18/06/2021 Confirmed reviews ALL

The hotel was not to the standard I would expect. The room , bathroom and WC were a little worn. The reception did not have my complete booking (they did not know we had a small dog with us).

Always a good stay, a reliable service

Customer review rating 4.0/5

Bruce U. Couples - 18/06/2021 Confirmed reviews ALL

Arrival straightforward, safe car parking. A very hot day and could not get the room cool, air con pathetic, otherwise a good room with good facilities. Breakfast as always was good, decent coffee machines. Staff always friendly, especially the lady in charge of breakfast. Will be back.

Clean, modern hotel

Customer review rating 4.0/5

Anonymous Solo - 14/06/2021 Confirmed reviews ALL

Efficient, helpful staff. Vary comfortable bed.

downtown stay

Customer review rating 4.0/5

Anonymous Families - 09/03/2021 Confirmed reviews ALL

Location is good, easy to find, room is comfortable, everything needed is on hand, I took a dinner in room but the quality was not really fine, the choice of wine was very limited and the taste not so good, the restaurant was closed due to lockdown, anyway the stay was good

Pleasant stay, comfortable room

Customer review rating 4.0/5

Laurence B. Solo - 11/01/2021 Confirmed reviews ALL

These are very challenging times and I think the staff at the hotel were managing very well and were friendly and helpful throughout. The meal was OK - but again one has to make allowances. The location of the hotel was very good and for me the secure parking was one of the reasons I chose this hotel. I will stay here again, I am sure.

Comfortable and convenient

Customer review rating 4.0/5

Anonymous Couples - 04/01/2021 Confirmed reviews ALL

For second time I am given an unsatisfactory room on check-in at Mercure France and have to request a change. When occupancy is low due to Covid why not treat the guests with the better rooms in the house?


Customer review rating 5.0/5

Sylvie Couples - 30/12/2020 Confirmed reviews ALL


Nice centrally located hotel

TripAdvisor rating 4.0/5

TomCarnewal Couples - 12/08/2020 TripAdvisor review

Hotel is nicely located a 10 minutes walk from the ancient city center. Rooms are nice and spacey with all modern comfort you need. Friendly staff did its best to give us a good customer experience despite covid regulations.


TripAdvisor rating 5.0/5

17murrayc 03/03/2020 TripAdvisor review

The hotel is in a good location and was ideal for visiting the city centre. The room was a decent size and was very comfortable. Staff were friendly and helpful and overall we had a very pleasant stay.

A well managed hotel with helpful staff

TripAdvisor rating 4.0/5

H7600VSjamesa Couples - 06/09/2019 TripAdvisor review

We have stayed at this hotel a number of times and always found it offers good value for money. The rooms are large, with a fridge, and always clean. The staff are always helpful. for example, I mentioned on a recent trip I now find a shower in a bath tub a little difficult. since then I have always had a walk in shower. The hotel is a short walk from the attractive town center of Troyes. The associated restaurants nearby also offer good value.

A very warm welcome

TripAdvisor rating 4.0/5

andreascholler Couples - 07/08/2019 TripAdvisor review

Very helpful reception and friendly staff made us fell welcome. The room was comfortable, just large enough for two travelling amateur-photographers (with lots of luggage); modern bath-room equipment gave us a happy start, as well as a well-assorted breakfast buffet. The little detail, that was not quite what we expected, was the small safe-box in our room. All in all - the stay was perfect.

Relaxing hotel

TripAdvisor rating 5.0/5

469jlc Couples - 24/07/2019 TripAdvisor review

Well kept hotel, very comfortable room and enjoyable breakfast. All staff that came in to contact with were very pleasant. An easy stroll in to Troyes. Car park was easy to access and had good spaces for vehicles.


TripAdvisor rating 5.0/5

John S Couples - 10/07/2019 TripAdvisor review

A modern, clean and very comfortable hotel within 5 minutes walk of Troyes centre. Excellent and we will stay there again. The hotel must have been fully modernised recently and all ion excellent taste. We used to stay at Chateaux etc, but Accord hotels offers much better accommodation at a fraction of the price.

Pleasant stop along the way

TripAdvisor rating 4.0/5

bernardduliere2018 Couples - 03/07/2019 TripAdvisor review

Hotel is well located, nicely decorated and equipped. Staff is very friendly and efficient. Nice breakfast. There is also a parking nearby which is very practical, at a very reasonnable price. Rooms are very well equipped and modern.

Overnight stay 24 May

TripAdvisor rating 4.0/5

Alfred Z Couples - 30/05/2019 TripAdvisor review

Upon arrival at 15.15 our room was not ready due to the late departure of a group. We returned at 16.30 and were finally given a room at.17.00. It was annoying but staff were very apologetic and we were allocated a lovely big room, spotlessly clean and very comfortable.

Great room

TripAdvisor rating 4.0/5

56lizmartin Couples - 13/03/2019 TripAdvisor review

We had a lovely privileged room. The bar area was modern and comfortable. Unfortunately we shared one bar person with reception and room service and on this occasion the service wasn't up to standard for a 4 star hotel.

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