Mercure Bandung Nexa Supratman 4 stars

Customer review rating (ALL Rating) 4.3/5 561 reviews

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JL. Supratman No. 66, 40122 BANDUNG, Indonesia

Description

Hotel extras

  • Features 181 contemporary style rooms and suites with splendid views of Bandung Skyline

  • Strategically located close to government district & commercial offices as well as Gedung Sate

  • Steps away from local culinary destination and fashion outlets

  • 3 units of eco transportation facilities (bikes)

  • 8 functions rooms (some with natural daylight) and complemented with fitness center with view

Our accommodation(s)

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Hotel location

Mercure Bandung Nexa Supratman

JL. Supratman No. 66
40122 BANDUNG
Indonesia

GPS:-6.905016, 107.629119

Telephone
Fax +62 22 87259111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Damarjati House

Damarjati House offers a wide variety of meals ranging from local delights, Asian specialties and Western cuisine. A la carte and buffet options are available. Open daily from morning until midnight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  561 reviews

Customer review rating 3.5/5

Jason W. Families - Confirmed reviews ALL

The room is okay but it's not 4 stars. I could find some dark spots at the window outside and some small cockroach in toilet.

Customer review rating 3.5/5

Alpian S. Families - Confirmed reviews ALL

Please provide a handwash near the wash basin and tissue as well

Dear Mr. Alpian S., Thank you for your feedback. We appreciate your suggestions regarding the handwash and tissue near the wash basin. Your comments will be shared with our team for consideration as we continuously strive to improve our guest experience. We hope to welcome you back soon. Warm regards, Hotel Management Team

Customer review rating 4.5/5

Ryan J. P. Friends - Confirmed reviews ALL

Front desk staff occupied our needs as guests at this hotel.

Dear Mr. Ryan, We sincerely appreciate for choosing to stay with Mercure Nexa Bandung Supratman and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Nexa Bandung Supratman Kind Regards, Management Mercure Bandung Nexa Supratman

Customer review rating 0.5/5

Indra P. Families - Confirmed reviews ALL

I sent an email requesting for a non smoking room and a Hollywood bed, however when I arrived the FO officer asked what type of room I prefer smoking or non smoking, that time I knew that no one is reading the email and it was replied by AI. And of course I did not get the room I requested. I am not sure if the room given (307) is smoking or non smoking because I can smell a trace of cigarette smoke when entering the room. The TV remote is not working properly, and one of the light above the bed is not working as well. Only because the hotel location and the price I keep coming back to this hotel, if not because of it, I will NEVER RETURNED.

Dear Mr, Indra P., Thank you for sharing your feedback. We sincerely apologize for the inconvenience regarding your room preferences and the issues with the TV remote and lighting. We regret that your experience did not meet your expectations. Your feedback has been shared with the relevant teams for improvement, and we truly appreciate your continued support. We hope to have another opportunity to provide you with a much better experience on your next visit. Warm regards, Management Mercure Bandung Nexa Supratman

Customer review rating 3.0/5

Annisa P. Families - Confirmed reviews ALL

For a price comparable to most other hotels, the facilities provided fall far short of the cost. My room wasn't provided with a bath mat, no hand soap, and there wasn't even any coffee in the room.

Dear Mrs Annisa P., Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. Your comments are highly appreciated and have been shared with the relevant team for our further improvement. We hope to have the opportunity to welcome you back and provide a better experience in the future. Warm regards, Management Team

Other web-users rate our hotel

  • 247 reviews 7.6/10 Location
  • 800 reviews 7.7/10 Room
  • 891 reviews 9.1/10 Service
  • 15 reviews 5.2/10 WiFi
  • 465 reviews 7.8/10 Cleanliness
  • 323 reviews 8.2/10 Breakfast
  • 202 reviews 5.9/10 Comfort
  • 6 reviews 3.6/10 Wellness Area

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